Original subtitles

[dramatic music]

- [Narrator] In airplanes and airports,

people are acting up.

[passenger screaming]

- Call the police on me?

I call the police on you.

[passenger shouting]

- [Narrator] and acting out more than ever.

- If there's no flight, just say there's no flight.

- [Narrator] In recent years,

unruly passenger incidents have more than doubled.

- [Narrator] And all of it is caught on camera.

[people screaming]

[body slamming]

So fasten your seatbelts.

We're headed for the not-so-friendly skies.

- We gonna [bleep] all night, bitch!

[dramatic music]

- Missing your flight is one of the perils of air travel,

but it's definitely not as bad

as losing your kid during check-in.

At Atlanta's Hartsfield-Jackson International Airport,

this two-year-old slips past an airline counter

and climbs right onto the luggage conveyor belt.

[dramatic music]

- [Narrator] The boy's frantic mother

shows airport staff where her son was last seen

before he got swept away.

It may seem like a fun amusement park ride to a kid,

but with all the moving parts and heavy luggage,

it's actually an extremely dangerous place.

And the danger intensifies

when one of the scanners picks up the child

as an abnormality and sends him even farther

into the airport to a TSA room

where bags are manually searched.

There, airport staff

finally spot the little one and rush to his rescue.

He's rushed away to a holding room,

where an officer with a bodycam looks after him

until his mother claims him.

- [Officer] His mother just arrived to the carousel.

[child crying]

- [Employee] What happened?

- What happened?

- [Narrator] Reportedly, the boy's hand

was severely bruised during the ordeal.

So Atlanta first responders arrive and treat him,

finally ending a mom's worst airport nightmare.

[dramatic music]

[plane engine roaring]

Air travel, it's supposed to be

a family-friendly environment.

That's why, on this flight in Washington, DC,

a passenger was asked to remove her hat

displaying the F word,

a violation of airline regulations.

That word on your hat is inappropriate.

- [Narrator] The airline's Contract of Carriage

reserves the right to remove a passenger

whose attire creates an unreasonable risk

of offense or annoyance to other passengers,

but that doesn't really resolve this face-off.

- Do you understand the two options?

So, which is it? Tell me now which is it?

- [Narrator] Apparently, just taking the hat off

isn't enough for the pilot,

who wants more assurance

she's not going to put it back on.

Luckily, a fellow passenger

and off-duty officer steps in to help.

- [Officer] I'm telling you right now.

- [Narrator] The off-duty cop offers

to hang on to the hat for the rest of the flight.

It's not known if the passenger took him up on it

or if she stayed on the flight.

- [Narrator] Because she stopped recording.

The airline issued a response to the incident, saying,

- [Narrator] All travelers dread flight delays,

but sometimes, it's the passengers themselves

who are holding things up.

On a flight from Dallas to LA,

a man takes what he claims is his seat,

though he was reportedly assigned to a different row.

- [Narrator] And now, another passenger

who says it's his seat has nowhere to go,

but the man continues to stand his ground.

- This is my seat.

- [Narrator] even when the flight attendant

steps in and gives him a reality check.

- [Flight Attendant] You're not giving him his seat

and you're being rude.

-

[voices chattering]

- [Passenger] If I miss my connection

to Hawaii because of this...

- [Narrator] While the police are en route,

the man becomes increasingly agitated.

- That's my seat. You don't like it?

- [Flight Atendant] It's not your seat.

I don't care, that's my seat.

Call the police on me.

I'll call the police on you.

I don't give a [bleep].

- [Narrator] The flight attendant tries in vain

to de-escalate the situation.

- I don't give a [bleep]. That's my seat.

- [Flight Attendant] You need to calm down.

- You take something from me? I take what is mine.

- [Flight Attendant] You need to calm down.

Okay, one more time, calm down now.

- I take what is mine. Shut up.

- [Narrator] As the man continues his angry rant,

fellow passengers lose their patience.

- Don't [indistinct].

Take it.

- All right, I'm gonna shut up and I'm gonna be in that seat.

Police coming right now. I'm gonna stay in that seat.

You take me off this plane,

your ass is going to federal court.

Everybody, get off the plane, please.

- All right everybody, get off the plane, okay.

Everybody deplane.

[voices chattering]

- [Flight Attendant] Ladies and gentlemen,

unfortunately, everyone must deplane

the plane at this time.

Make sure you have your bags,

all belongings and boarding pass.

We'll be re-boarding in just a few moments.

Sorry for the inconvenience.

[passenger jabbering]

- It's you, me, it's for everybody.

- [Narrator] Ordering everybody off the plane

endangers plenty of travel plans.

- [Narrator] But, it only seems

to make the man more defiant.

- [Narrator] Although the man was escorted

off the plane by law enforcement, no arrest was made.

After a 45-minute delay, the flight re-boarded

and took off without him.

[plane engine r0ars]

[dramatic music]

These days, passengers and airline staff are clashing

more than ever, and sometimes, it's not just angry words.

- [Narrator] While boarding a flight to New Orleans

at Denver International, a traveler begins

recording an argument between a fellow passenger

and an airline representative.

- Nah, man.

- [Narrator] It's not clear from the recording

who started this heated exchange or why,

but it seems the passenger is being blocked

from boarding the flight.

- Don't go anywhere, okay?

- [Passenger] Excuse me?

- Yo, [indistinct]

[hand whacking]

- Get your hands offa me.

- Whoa!

You can't board, sir.

[voices chattering]

[child screaming]

[recording rewinding]

[hand whacking]

- [Narrator] When the airline employee

appears to grab the passenger's arm,

that's when it gets physical.

[hand whacking]

- Get your hands offa me.

- Whoa!

- [Narrator] That's where this video ends,

but according to reports,

Denver Police arrived soon after

and removed the unruly passenger from the plane.

[hand whacking] - Whoa!

- Get your hands offa me.

[plane engine roaring]

- [Narrator] Airport security is supposed

to be just that, secure, and usually, it is.

But, all it takes is one passenger

with bad intentions to create utter chaos.

[dramatic music]

TSA surveillance video shows this man

calmly approaching a security line

at Louis Armstrong New Orleans International Airport.

We can see he's concealing one hand

inside a brown bag.

That's when he pulls out

a can of wasp spray and fires at random.

[dramatic music]

Then, he suddenly attacks the people

around him with a machete

[dramatic music]

and chases a TSA officer with it.

When we slow the footage down

for a closer look, we see him approach the line,

spray can in hand.

[tense music]

When he reaches for the lethal blade,

a wild swing narrowly misses one bystander.

Switching back to the wasp spray,

he goes after the TSA agent,

spraying him directly in the face.

The officer counters by throwing a bin at the assailant,

knocking his bag to the floor.

As he chases agents through the terminal,

an armed sheriff's lieutenant intervenes.

She fires three shots,

[gun firing]

hitting the assailant and halting the attack.

Amidst the chaos, one TSA officer is shot in the arm

and several travelers suffer non-life threatening injuries.

Reports say the man was a 63-year-old

from Kenner, Louisiana,

who had been suffering from depression

and other mental issues.

Authorities later found smoke bombs

and three gas tanks in his vehicle.

His bag also contained Molotov cocktails,

a grill lighter and a plastic letter opener.

The assailant died from his wounds

in the hospital the following day.

[dramatic music]

- [Narrator] Every time we get on a plane,

we're trusting the pilot with our lives.

That's what makes this story all the more disturbing.

A pilot arrives at

Minneapolis-Saint Paul International,

ready to man a commercial flight to San Diego.

After making it through a standard checkpoint,

he realizes a random secondary check

has been set up that day.

The pilot tells the TSA officer

he isn't ready to go through yet and strolls away.

He reportedly tells an air marshal

he had gone to the crew room

to retrieve a forgotten iPad.

The pilot continues through the checkpoint

and gets on the plane.

Officers monitoring all of this are still suspicious.

With the pilot moments away from taking off,

they scramble to review surveillance footage

from at least 15 different cameras,

and see that the pilot

didn't enter the crew room as he claimed.

Footage shows the pilot ducking into

this men's room for just 27 seconds.

Officers tracking the pilot lose him briefly

before he reappears back at the screening checkpoint.

And then, the air marshal discovers a bottle of vodka

he believes the pilot dropped in the restroom trash.

Fearing the pilot may be intoxicated,

police rush to board the aircraft

and promptly remove him

from the first officer's chair.

He was in position, ready to fly the plane.

A breathalyzer test found the pilot's

blood alcohol level was .065.

Experts say even a reading of .05

is enough to seriously impair a person's driving ability.

Police arrested him and he pleaded guilty

to attempting to operate an aircraft

under the influence of alcohol.

The pilot was then placed on probation

and required to complete alcohol treatment.

He later resumed his pilot duties.

[plane engine roars]

This airliner from Philadelphia

has just landed in Punta Cana,

a town in the Dominican Republic.

The plane ride is over, but the drama's not

when the flight attendant

makes a somewhat puzzling announcement.

- [Narrator] She's referring to a passenger

who allegedly just told the crowded plane

that he has the Ebola virus,

a highly contagious and potentially fatal virus

that causes fever, diarrhea, vomiting and bleeding.

[dramatic music]

- [Narrator] Though the baffled passengers

don't know exactly what's going on,

the flight crew have alerted local health officials

who come on board to remove

the potential health hazard.

- [Official] I appreciate that you have to work tomorrow.

[passengers chattering]

- [Narrator] Whether the man was joking or not,

this is no laughing matter.

- [Narrator] Luckily, they get the man

off the plane without incident.

- [Narrator] Passengers were held in their seats

on the runway for two more hours,

until officials finally confirmed

the man was not infected with Ebola.

However, because of the incident,

the man was required to return to the US immediately.

[plane engine roaring]

[dramatic music]

What happens when someone forgets

to engage the emergency brake?

[dramatic music]

An emergency.

Engineers and ground staff

try to push this rolling airplane back,

but nothing can stop it until something does,

[dramatic music]

[plane slamming]

another plane.

The good news?

There were no passengers on either aircraft.

- [Narrator] There are patient passengers

who sit calmly and wait for their airplane to take off.

And then, there's this lady.

- Say what? We gonna [bleep] all night, bitch.

- [Narrator] Without warning,

right before the plane is about to depart Atlanta,

she begins cursing and exhibiting bizarre behavior.

- [Passenger] I have to go home. [bleep] I have to go home.

- [Narrator] Gyrating, climbing seats

and clawing at overhead storage bins.

- And this bitch, no.

- [Narrator] One thing is clear.

This passenger needs to get off this airplane immediately.

So, several passengers joined forces

to gently guide her to the nearest exit.

[several passengers talking]

Once removed, the woman was allegedly

brought to a hospital for evaluation.

- Say what? [bleep]

We gonna [bleep] all night, bitch.

- [Narrator] And the airline reported no injuries

during this seemingly unprovoked outburst.

- Bitch, you're gonna [bleep] be gone, bitch.

[woman screaming]

[plane engine roars]

- [Narrator] To recline or not to recline,

that is the question.

On a flight from New Orleans to Charlotte,

this frustrated woman records herself

as the man behind her hits

the back of her seat over and over again.

Apparently, the man was bothered

by her choice to recline.

- [Narrator] She reportedly asked

the cabin crew for help, but they apparently refuse.

The woman later gives an account,

indicating the crew took the side of the man

and acknowledged his discomfort from the reclined seat.

But, that's not where this story ends.

According to the woman, a flight attendant

demanded she delete the video,

threatened to remove her from the plane if she didn't,

and handed her a passenger disturbance notice.

The airline issued a statement, saying

it was looking into the incident.

Reportedly, the airline later apologized to the woman.

[plane engine roars]

Of course, air travel has its share

of feel good moments, too.

Inside Detroit Wayne County Airport,

Emma Trabue is anxiously waiting

to welcome her boyfriend, John Greco,

home from Air Force basic training,

if he'll ever get there.

- Wow!

- [Traveler] Hey Mom, what is going on?

- I don't know.

[dramatic music]

Oh my gosh, why is he taking forever?

Enough of that. [laughing]

- [Mother] Emma, this is killing me.

- This is killin' me.

[people laughing]

Here he comes.

- [Travelers] Yay.

- [Mother] Hey John.

[people cheering]

[people clapping]

[voices chattering]

- [Narrator] What Emma doesn't know

is her mother and John secretly planned something special.

[people cheering]

[people clapping]

[warm music]

[people cheering]

The happy couple tied the knot

just 10 days after their airport proposal,

even though it took John a while to arrive.

- [Mother] Emma, this is killing me.

- This is killin' me. [laughing]

[bright shimmering sound]

[plane engine roaring]

- [Narrator] Delays are an expected part of traveling.

Do you know what's not?

[dance music]

Dance parties.

If you're part of a dance crew

on your way to a major televised dance competition,

but your flight is delayed for six hours,

what do you do?

Well, if you're the Funky Wunks Dance Crew

from Orlando, you bust a move.

[electronic music]

[people cheering]

- All right!

- [Narrator] And in New Zealand,

it's a Maori tradition to welcome loved ones home

at the airport with a ceremonial dance known as the Haka.

[Maori shouting]

This powerful dance ritual is usually

performed in groups to represent

a tribe's pride, strength and unity.

So, the next time your flight is delayed,

dance like nobody's watching, or in this case,

dance like the entire airport is watching.

[plane engine roars]