All language subtitles for 9-1-1.Nashville.S01E06.Great.Southern.Manors.1080p.AMZN.WEB-DL.DDP5.1.H.264-NTb-HI

[♪ Dixieland jazz music playing]

[people cheering and laughing]

[Captain Sully Miles]
Beautiful view up here.

It's really something, isn't it?

[Skyla] I can see
why you love this, Dad.

- [♪ foreboding music swells]
- [monitor glitching]

"You've been boarded"?
What the heck is that?

- [engine roaring]
- [both grunting]

[people screaming]

[panicked chatter]

[Skyla] Yes, and I think
they're gonna crash it.

[Cammie Raleigh]
Crash it into what?

[siren whoops]

I need everybody
off the bridge now!

Let's go! Let's go!

- [crowd clamoring]
- Zoey!

Liam, stop!

[Zoey barking]

[siren wailing]

[Captain Miles] [on PA]
All passengers and crew,

put on your life jackets
and prepare for impact.

[passengers crying]

[♪ dramatic music playing]

[radio chirping, static buzzing]

[♪ soft country music playing]

[Edward Raleigh] I founded Raleigh Reserve
with one simple vision,

to make the best damn
Tennessee whiskey

the world has ever tasted.

Now, the Raleigh family has been
synonymous with Nashville

since we brought the railroad
up to a small community

with big dreams.

And while we take great pride

in all the ways
we've helped build this city,

my greatest passion
is what's in your glass.

So from me, Edward Raleigh,
as we like to say,

holler and swaller!

Holler and swaller
to you, Mr. Raleigh.

Alright, folks.

Are y'all ready to taste
what Luxury Magazine

called the Louis Vuitton
of craft whiskey?

Yes, we are!

- Let's do this! Whoo!
- Stop.

Our first flight
is our Oak Blends,

which we store right here
in this rickhouse.

Sniff, sip, and savor.

- [Tom] I will!
- Cheers, y'all.

- Cheers!
- [tour guide chuckles]

Cheers, baby.

Cheers.

- Mm.
- Tom, what are you doing?

I'm sipping, Mitch.
What does it look like I'm doing?

It looks like you're swallowing?

We flew across the country

to taste the Louis Vuitton
of whiskeys, alright?

You heard that Raleigh guy,
he said swaller.

[Mitch] This is a long tour.
You're gonna get loaded.

That's why they
provide spittoons.

Besides, you know
what alcohol does to your gout.

Look, this is like
getting the golden ticket

to Willy Wonka's factory.

Right? Come on.

I'm gonna enjoy every bit of it.

Okay. Just remember
what happened to Augustus Gloop.

[tour guide]
This is the grain room

where we grind
our locally sourced wheat

with a custom-engineered mill

imported from a stone mill
from Austria.

Austria. Mitch, Austria!

It's only fitting we sample

all of our
Raleigh Rye whiskeys here.

- Thank you.
- Mm. Ooh!

[slurping]

[whistles]

Ooh, that is good.

You gonna finish that?

[spitting]

- [sighs]
- And this is the crown jewel of the distillery.

In these fermenters,
we keep our secret sour,

the same seed yeast
Mr. Raleigh used

- to make his first batch of moonshine with.
- [sniffing]

It defines the Raleigh label.

- [groans softly]
- Somebody's gout acting up?

[sing-song]
♪ Worth it ♪

So, it's in this room
where we taste

our most prized vintage
we produce:

Raleigh Number Seven.

[♪ "You Bought It"
by Acid Queen playing]

Oh, wow.

♪ You know if you break it
you buy it ♪

[Tom sighs]

Oh, my God.

That is amazing.

I am not spitting that out.

Right?

- Raleigh Number Seven, baby.
- Mm!

- Come on.
- Raleigh Number Seven!

- [laughter]
- Uh, girl, can we get another round?

- Um...
- [both laugh]

Oh, that's the spirit.

- Holler and swaller.
- Holler and swaller.

[both whooping]

[tour guide] The copper distill
to your left is 100 years old.

It's in here that we distill
the alcohol six times

to achieve
that smooth Raleigh flavor.

- Excuse me, tour lady?
- Question?

Are we drinking those or what?

- Oh!
- Mitch!

[snapping]

- Sir, are you alright?
- [Tom laughs]

- [laughing] I'm good, I'm good, I'm good.
- Sir, are you alright?

- I'm "Raleigh" good, actually.
- [tour guide] [gasps] Ohh! Oh!

- Kevin, Harry! Towels!
- [Tom] Oh, no, no.

I'm sorry, folks, I'm afraid

we're gonna have
to cut the tour short.

We need to get this man
medical attention.

Come on, folks, we gotta go.

- Now who's Augustus Gloop?
- [tour guide] Oh!

♪ You know if you break it
you buy it ♪

[rattling and hissing]

[♪ dramatic music playing]

[siren wailing]

[sighs] Grandpa's gonna
be wrecked, man.

That distillery is his baby.

Yeah, hopefully
we're not too late.

Or your grandpa's
gonna lose his mind.

Ain't that the truth.

[wailing continues]

[Don Hart] Ry, Taylor,

start hooking up
the inch-and-three-quarters.

Come on, y'all,
let's get after it!

Dispatch, 113 is on site.

We're gonna need
more companies out here.

110 is en route. Let me know where you
want 'em when they land.

Will do.
This place been evacuated?

Everybody's safe and accounted for
at the Visitor's Center.

Any idea
if the big guy's on site?

[Cammie] Our father-in-law?

- I sure hope not.
- You and me both.

They tell you how this started?

Apparently a guest
fell into a distiller

and closed some valves.

[loud booming]

[Roxie Alba] Incoming!

[onlookers gasping]

[radio chirps]

I'd say the distiller
was a pretty good bet.

[Cammie] Don, we have a problem.

The fire is moving towards
the fermentation room,

which houses two 950-gallon vats

of extremely flammable
sour mash.

Edward's secret sauce.

Flames hit that, and...

it'll be like a bomb goin' off.

[Don] We're not gonna
let that happen.

We got water on it now.

Hopefully,
it never gets that far.

[water pressure
hissing, halting]

[Taylor Thompson] What the...

[firefighter] Hey,
I'm losing water over here.

[firefighter 2]
Hey, someone check the hydrant.

Hey, Cap! We got a problem!

We're running low on pressure.

Hydrants aren't pumping
out any water.

That don't make any sense.
We're right next to the main line.

[Blue Bennings] It gets worse.

Engine's almost out, too.

Dispatch, we're having trouble

getting pressure
out of the hydrants.

Did, uh, Metro Water tell you
about any issues?

No, I don't see
anything flagged.

[flames whooshing]

Hey, we got ember cast!

[Don] It's headed to
the fermentation room.

Dispatch, have the 110 head

straight down to the river
and start pumping water.

- We need all we can get.
- Copy that.

110, begin routing water from
the Cumberland to main lines.

[110 Captain] [on radio] Copy you, dispatch.
We're landing now.

- Ryan. Get a strike team.
- Yep?

Get in the fermentation room
and start attacking it.

Do everything you can
to protect the vats,

because if that room goes,
it is game over.

[Cammie] 110, what's your ETA?

[110 Captain] We just parked at the river.
Setting up now.

[Cammie] Okay, let me know
when you charge the line.

[110 Captain] Come on,
double time. Let's go!

[♪ dramatic music playing]

[doors banging]

[Ryan Hart] Start foaming
around the vats.

Anything to keep them
from catching on fire.

[Taylor] What is this stuff?

[Ryan] Heritage sour.
Highly flammable.

And my grandpa's
most prized possession.

[Don] [on radio]
What's the temperature in that room?

Somebody get me
a reading in there.

[gauge beeping]

[Blue] Ceiling temps
around 500 degrees.

Ethanol flashes over at 680.

That fire keeps moving,
I need you all to get out of there.

110, where is my water?!

[110 Captain] We're doing
everything we can,

but...

pump's struggling
to make it up the hill.

It'll be a few more minutes.

We may not have
a few more minutes.

[Blue] Temps at
580 degrees, Cap.

Bust open those vats
and drain 'em.

[Edward] The hell you will!

- [officer] You have to get back.
- [Don] Oh, great.

Edward, this is
a restricted fire zone.

You cannot be here.

This is private property
and it's mine!

- Who are you to tell me what...
- The Incident Commander.

You don't start walking away,
I will have you arrested.

You'd love that, wouldn't you?!

Water's coming.
Sixty seconds, IC.

Thank you, Captain.

[Blue]
Dad, the temp in the vats

is 650 degrees and climbing!

Alright, do it. Drain 'em.

The guy said the water's coming!

[Don] It's too late.

That sour is irreplaceable!

Come on,
don't do it, Don, don't.

[Ryan] Dad, if we do this,
it's gonna kill Grandpa.

Don't! Don, please don't!

Better him than y'all.

Do it, and get
out of there fast.

[Ryan] Okay,
break 'em and drain 'em.

Forgive me, Grandpa.

[♪ dramatic music playing]

[grunting]

Get back!

Alright, let's go.
Go, go, go! Come on!

You son of a bitch!

[110 Captain] Okay, IC,

your line should be charged.

We got water!

[♪ dramatic music playing]

[Cammie]
That's it. It's working.

I guess we did have
an extra second.

Oh, you think this is funny?!

If you weren't my son-in-law,
I'd knock your teeth out.

That'd make for
an awkward Christmas, wouldn't it?

[♪ upbeat rock music playing]

[grunting]

[Roxie] Cap...

as a physician, I can tell you

it's never a good idea
to rage lift.

I'm just gettin'
my heart rate up.

Looked like it was
already pretty high

out on the distillery call.

Oh, Grandpa gets under his skin.

Yeah, that's 'cause he's a dick.

Oh.

I shouldn't say that.
He is...

He's just not a...

He's not a nice guy, he's a...

- He's a difficult man.
- [Taylor] Really?

I always heard
that he was the one

that funded the 113 remodel.

He did.

That was back in the days when
they were on speaking terms.

[exhales]

[♪ whimsical music playing]

Anybody feel like a smoothie?

Yeah, I could go for one.
Blue, you want a smoothie?

No, I'm good, thank you.

So, what happened?

Ryan chose the wrong career.

Oh, it's a bit
more nuanced than that.

I'm his only grandson,

and Grandpa was hoping
I'd join the family business.

You are in the family business.

Well, he's in
the Hart family business.

Yeah, his grandfather
was so ticked off,

he cut him out
of the Raleigh trust.

[Ryan] That is water
under the bridge now.

I've made peace with it.

I was hoping
you could do the same.

I will never make peace with him

trying to use his money
to drive a wedge between you and me.

Yeah, well, either way,
it wouldn't hurt

to do a little damage control
after today.

I didn't start that fire.

You're the one who made the call
to destroy the sacred mash.

You think I made the wrong call?

No, I think that
to a layman it might look like

- you were quick on the draw.
- Hmm.

And that this is an opportunity
for you to take the high road,

- and I think you should take it.
- [cell phone buzzing]

Problem with the high road is

- it never quite makes it to your granddad.
- Hmm.

- [Don sighs]
- Speak of the devil?

Not quite. It's the chief.

Hey, Chief.
What can I do for you?

Everyone, gather up.

I have ordered pastries
and coffee from D'Andrews.

Is it
dispatch appreciation week?

I thought y'all
deserved a little treat

after you all rescued
those kidnapped kids

from their dad last week.

Thank you, Alden,
that's so sweet.

[Alden] Cammie,
you were brilliant.

Oh, Saint Cammie
does it again, shocker.

Be nice.
At least we get treats.

Nothing goes better with sitting all day
than processed sugar.

[♪ intense music playing]

Alden, who are they?

Did I not mention we have
guests joining us today?

No, you definitely did not.

Why do they look like
the bad guys from The Matrix?

Let me introduce y'all
to the folks

from Haynes and Frears.

The city has hired them to help
Emergency Services run more smoothly.

That's code for
"people are getting fired."

We're getting DOGE'd.

Come on, we don't know
that we're getting DOGE'd.

My name is Ariella Kinsey,

and we are here
because your city is rife

with inefficiency and waste.

I don't say that to insult you.

Los Angeles, Atlanta, New York,

each of them was a morbidly bloated,
bureaucratic mess

before we found them, too.

But we whipped them into lean,

mean, killer robot versions
of themselves.

So, for the next few days,

we're going to be
embedding here,

conducting interviews,

making observations,
and consulting

before rendering
our final evaluations.

Take me to your largest office.

[Alden]
This way. Excuse me.

Yeah, people are getting fired.

Don, thanks for coming
by so quick. Have a seat.

Oh, it sounded urgent
on the phone.

Yeah, afraid it is.

I got a very unhappy call
from a very high place today.

So what's he gonna do?
File a complaint?

Threaten to sue?

Sue? Wh-who are you
talking about?

My father-in-law.

Who are you talking about?

The mayor.

They're about to hit us
with a major round of cuts,

all across city services.

How big?

Every house
loses five firefighters,

plus salary
and equipment freezes.

Nashville's gonna be
a lot less safe.

- Damn.
- I know. I pushed back hard.

But the mayor said
the cuts are across

all emergency departments,
not just us.

Nothing he can do, either.
We've hit a wall, Don.

We need someone
who can knock down that wall.

Oh, you want me to call
my father-in-law?

Mr. Raleigh's been very good
to the department.

Hell, after we
renovated your house,

you ended up with an office
better than mine.

Yeah, well, that was
before we had our falling out.

And this mess at his distillery
just poured whiskey on the fire.

Well, it's lucky you're good
at putting out fires.

All you need to do is decide
how many firefighters are worth

swallowing your pride over.

[♪ pensive music playing]

Come in. Shut the door.

Have some coffee cake.

Your supervisor ordered it.

Alden, I didn't
expect to see you

on this side of the table today.

I'm just here to facilitate.

Must be nice,
not being in the hot seat.

Nobody's in the hot seat.
This is not an interrogation.

Could have fooled me.

Is it stuffy in here?
It feels stuffy.

[chuckles awkwardly]

I love your fit.

Well, it's funny
you should use that word,

because that's what
today is all about.

Finding the right fits.

Did you know that
Nashville's emergency workforce

is 20% larger than any comparable city
in the country?

- What does that tell you? - That this is
where you wanna be if your life is on the line.

This call center has the highest save rate
in the country.

You certainly
have a lot to brag about.

According to your supervisor,

you have by far the most
commendations of anyone.

- I don't do it for the commendations.
- Then why do you do it?

Oh, I used to watch
a lot of Rescue 911 reruns.

To support my family.

I just like telling people
what to do.

I do it for my late husband.

[sniffling]

[Ariella Kinsey]
Well, here's where it gets awkward.

Alden tells me you have more
HR complaints than anyone here.

Did he now?

You called
one coworker "a big yikes"

and another one
"an insufferable try-hard."

It did hurt my feelings, yes.

That's just Megan being Megan.

[Ariella] Stealing
company property,

leaving passwords out
on Post-it notes.

Okay, we literally all do that.

Oh, I track all of them
on an app on my phone.

Like, who can remember all of
those numbers and characters?

See?

You shouldn't be
showing us those.

- [keys clacking]
- [yells] Would you stop typing?!

You should lower your voice.

Sorry, I'm just feeling
really triggered right now.

How would you like it
if I sat here

in judgment of all of you?

You are a sycophant
in a pantsuit.

You, your comb-over
is not fooling anyone.

You are a snitch.
And you are a bitch!

Please don't fire me.

I'm sorry, um,

could I just
take that last part back?

♪

I always hated
this place anyway!

Look, I know you probably have
some folks in your crosshairs,

but I feel compelled to tell you

that Stanley taught me
everything I know.

- Ouch.
- Sorry.

And Lorna is the most promising
young dispatcher I've met here.

Well, that's very noble of you.

But perhaps the person
you should be advocating more for is you.

When it comes to waste,

you're at the top
of my leaderboard.

What? I invested
my husband's entire estate

into making this the most innovative
call center in America.

Well, let's talk about
those innovations, shall we?

Starting with
the software CyberSight.

It receives live feed
from body cams,

traffic cams and Ring cams,

and it even allows two-way
video calls with 9-1-1 callers.

Yeah, it's a powerful tool.

Yet you use it in less
than 2% of your calls.

Did you know that the servers
required to power

all of your new software have
increased energy consumption

here by 39%?

Is it really 39%?

- Wow. - [Ariella] Not to mention
all the specialized training.

All in, your brainchild
costs Nashville 1.7 million

in annual operating expenses.

How much money is a life worth?

I try to stick
to quantifiable figures.

But there is one
even more precious resource

that you burn through
more than anyone else.

What's that?

Time.

You spend more than
three minutes longer on calls

than the national average.

And you use the words
"please" and "thank you"

more than eight times
the next closest person.

That's called good manners.

I try to make
a human connection.

I don't know how else to do
my job except with kindness.

Well, you best
figure one out soon.

Or you'll be finding a new job.

[birds chirping]

Y'all know that you are
two of the people

that I love the most
in this world.

So, I expect for you
to treat each other

with respect and good manners.

You have my word.

I will do anything
for my little girl, Bly.

Even this.

I know we're in crisis,

but I'm hoping
that this is the breakthrough

that I've been praying for.

Donnie, why don't you start?

♪

[clears throat]

Edward, I know you feel
that some of the measures I took

at the distillery fire
were influenced more

than by just, uh,
tactical considerations.

You mean having your goons
destroy my priceless mash

for no good reason?

And that perhaps
I was guilty of, uh...

overabundance of caution.

An overabundance of caution?

What the hell
kind of apology is that?

[Don] Blythe... Hold on.

You tell him
I was gonna apologize?

No. I said that
you would take ownership

for whatever it was
that happened.

What happened was that my team

successfully extinguished
a potential fatal fire

with no loss of lives.

I have nothing to apologize for.

Oh, you come across
like the all-American hero,

but I see you, Don.

Underneath that shiny smile
and that awe-shucks charm,

you are petty and you are proud.

I'm not gonna sit here
and be insulted in my own home.

[Edward] Your home?

Raleigh Manor has been in
my family for five generations.

You are just a tenant.

Daddy.

Now, you said
this was to clear the air.

Let's just all be real
about why we're actually here.

My checkbook.

The chief called you.

[Edward] And the mayor,

and half the city council.

And unlike you,
they actually appreciate

what I've done for them.

Alright.
What are your terms?

Well, first, I would just like

a regular seat
at this table again,

not just holidays.

Well, that sounds
reasonable to me.

Fine. What else?

And I would like you
to admit that on that call,

you were motivated by nasty,
rotten, old-fashioned malice.

Moment of truth, Don.

What's it gonna be?

[♪ tense music playing]

[Don exhales]

It is possible
that in the heat of battle,

I let ill will
cloud my judgment.

But in my own defense,

you were forcing a confrontation
at a critical moment.

And, uh, there is a reason
why we keep civilians away

from a scene...

even if they do own it.

Well, that's better at least.

I'll call the mayor. I'll tell him to expect
a wire transfer tomorrow.

Terrific.

Thank you, Edward.

Oh. And, just...
just one last thing.

You have to fire that kid,
Blue Bennings.

- What?
- Daddy.

When I read the incident report
on the distillery,

I was shocked to discover
that one of the firefighters

who destroyed it

had never gone to the academy?

So I called the chief,
and he said that was your son.

Now, it's... it's bad enough

that you lied to me about this
for all these years,

but now you're parading this
bastard all over town, and...

- Now, you are crossing a line.
- What'd I tell you

when you married him, huh?

That he would bring shame
on our name.

Excuse me, I have never once been ashamed
being married to this man.

Well, maybe
it's time you started.

- You get...
- Oh!

Get, get out of here
before I drag you out.

Oh, there he is.
Ladies and gentlemen,

the real Donald Hart.

[♪ tense music playing]

I think that you should leave.

You know my terms.

Goodbye, Blythe.

♪

[muffled chatter and activity]

[knocking]

Hey. You have got
to see the char

that we did on these
rib-eyes this weekend.

Look at this.

Look at that char.

Okay, if you're not
interested in grilling,

obviously something's up.

You wanna talk about it?

[exhales] NFD is
looking at mass layoffs.

That's why the chief
wanted to see me.

So, I reached out
to your grandfather for help.

He has agreed to cover the gap.

What's the catch?

He'll only cut the check
if I fire Blue.

Damn.

When did he find out
about the big secret?

After the distillery fire.

He's using these budget cuts as
an opportunity to make me pay.

What are you gonna do?

I don't think I have a choice.

[♪ solemn music playing]

He loves it here.

He's home.

It is gonna kill me
to have to kick him out.

[muffled conversation]

[Cammie]
Good morning, Lorna.

[Lorna] Is it?

What the heck is this?

I heard from Jeff in graveyard.

They're gonna be
keeping track of

how many calls
we take a day now.

- What?
- Timing them, too.

We got to keep 'em
under the national average

or we get docked.

You're kidding me.

It gets worse.

They're gonna watch over us
now like pit bosses.

Is this a password?

Write that down.

Harris, Joan.

This is outrageous.

We don't need a bunch of
overeducated babysitters.

Keep it down.

They have ears everywhere,
including your calls.

On our calls?

- What are you talking about?
- [Stanley scoffs]

They'll be giving you
live feedback

- on your performance.
- [scoffs]

I'm getting
stage fright already.

[Cammie]
How can they evaluate

what we're doing in real time?

They're not trained
for that, Alden.

Not technically,

but their systems
have proven to get results.

Miami, Chicago, New York,

especially LA.

They've all increased
their call volume

and their satisfaction metrics

while reducing the workforce.

And how is that a good thing?

Look, we've already
been boarded,

so we might as well embrace it.

Just remember
snap, snap, bang, bang.

Someone should tell 'em
"snap, snap, bang, bang"

isn't how we do things
in Nashville.

It is now 'cause their report
goes straight to the mayor.

Uh, yes, sir.
What's going on?

[caller] [on phone]
Yes, I'm at the Shady Acres Home

- at 5-4-9-3...
- Hurry it along.

[call ringing]

9-1-1. What's your emergency?

Faster delivery.

[caller] No, wait.
The address is...

- 5-4-3-9...
- I said hurry it along.

[speaking rapidly] 9-1-1. What's the location
and nature of your emergency?

[caller 2] What's that, ma'am?
Can you slow down, please?

- I don't think I can go slower, actually.
- Better.

9-1-1.
What's your emergency?

[speaking rapidly]
9-1-1. What's your emergency?

- 9-1-1. What's your emergency?
- [Ariella] Better.

You're calling about
a leaky sewer line?

You want 3-1-1, not 9-1-1.

A noisy neighbor's
not an emergency.

That's what Google is for.

Call back when
somebody is bleeding.

- Excellent.
- [Cammie] Uh, sir,

what exactly is your problem?

[caller] Well, ma'am,
I'm just feeling lonely.

- [whispering] He's lonely.
- I can hear that.

But it's not your job
to keep him company.

Look at your count.

End it and move on.

Uh, sir, you should see
your facility therapist.

I see they have one.

[caller] My what, dear?

The... the therapist at...
at the place where you live.

I'm sorry. Goodbye.

So sorry.

[call ends]

- [sighs deeply]
- [softly] Good job, Cammie.

Next time,
skip the "I'm so sorry."

[telephone ringing]

9-1-1. What's your emergency?

[caller 3]
Please help! I lost Leo.

Alright, who's Leo?

I'm babysitting him.
He's five.

I was folding laundry, and then
I looked up and he was gone.

And now I can't
find him anywhere.

Leo! Come out!

Okay, take a breath.
What's your name and address?

Erin. 87 Sunset Drive.

Hi, Erin. I'm Cammie.
Help is on the way.

Has he ever done this before?

He loves to play hide-and-seek,

but he always comes out when
I yell, "Olly Olly Oxen Free."

Olly Olly Oxen Free, Leo!

Does the home
have a swimming pool?

Oh, God. Yes.

Go check.

[♪ suspenseful music playing]

[sighs] He's not in the pool!

Okay. That's good.

Uh, check
the crawl spaces, the attic,

and any vehicles in the garage.

[♪ suspenseful music continues]

- [Erin] [voice breaking] ...attic.
- What?

Erin, I'm sorry I missed you.

Can you hear me?

[Erin]
Yes, yes, I... I can now.

Maybe he's hiding
in one of the beds.

I just realized I didn't
check them before I called you.

That's enough hide-and-seek.
Let's go, Cammie.

[exhales deeply] Erin.

You said you were
folding laundry.

Uh, did you happen to put in
another load after that one?

Yes. Why?

Go check
the washing machine now!

[muffled yelling]

Oh, my God, he's in there!

[Leo] Erin! Help me!

He's stuck in there.
The door won't open.

That's because
it's in the middle of a cycle.

What kind of
washing machine is it?

And I need
the model number, too.

Front loader.

- [voice breaking] ...L.
- AL?

Did you say AL?

AL. Okay.

To emergency open the door,

unplug the machine
and it should unlock.

- [♪ tense music playing]
- [Leo whimpering]

It didn't work!
It's still locked!

The water's rising!
He's drowning!

It doesn't make sense.
It should have worked.

What was the washer model?

She said it was
a front loader AL,

but unplugging it didn't work.

Are you sure she didn't say HL?

Oh, the connection was bad.
Of course.

Let's try something else, Erin.

Plug the machine back in.

[Erin] Plug it in again?

[Cammie] Yes. And hurry.

- [Erin] It's in.
- Alright.

Now press
the start button twice,

then the spin speed four times

and then now press start
one more time.

[washing machine beeps, clicks]

[water rushing]

It's working!
The water's draining!

[gasps] Leo, oh, Leo!

- [Leo coughs]
- Leo, are you okay?

- Is he breathing?
- [Leo] I'm okay.

[Erin] Yeah, he's okay.
I think he's okay.

Leo... [exhales]

[exhales] Okay,
paramedics will be there soon.

Thank you, Stanley.

♪

[motor revving loudly]

[Don] Blue?

Blue!

[motor stops]

Sorry, Cap, I didn't hear you.

Probably should have asked
permission to do this, huh?

Wh-what exactly is... is this?

I realized after
that distillery fire,

I'd never trained
on pumping water

from a backup source.

Figured I'd practice and wash the rigs
at the same time.

[Don chuckles]

Don't tell your brother,

but you are the most
impressive cadet we've ever had.

Not that impressive.

I can't go more than
a few seconds

without the pump running dry.

Water line in the bins
is even lower

than those hydrants
at the distillery.

That's it.

- Blue, that's it!
- [Blue] That's what?

That-that's the missing piece
in all this.

Well, great.

I have no idea
what you're talking about.

Well, that's okay. I gotta go
to the city planner's office.

You tell Ry he's in charge
while I'm gone.

Did you still want to talk?

I hope not.

Okay.

Conclusive findings
of Auditor Kinsey

that the emergency...

Ariella, can I have a minute?

Taking a lot of those today.

Tilda, out.

- Hi, Cammie.
- Hi, Tilda.

[Ariella] So...

what do you want?

I understand that
you have a certain way

of doing things at your company,

but snapping at people,
breathing down everyone's necks,

it's just not how
we operate around here.

Around here?
You mean in Nashville?

Any other day,
if I wasn't sure what I heard,

I would have asked,
"Can you please repeat that?"

But today, all I can think is
that I say please too much,

or that I take too long.

And me second-guessing myself
almost got a kid killed.

And you're blaming me for that?

You put people
under too much pressure,

they'll make mistakes.

People?

Or you?

[sighs]

I'm gonna be brief because
I know how much you like that.

You ever tap into
one of my calls again,

you won't have to fire me
because I'll quit.

[♪ country music playing]

Edward.
Thank you for meeting me.

Yeah. It's the first invitation
I've had from you in 28 years,

I wasn't gonna miss it.

I, uh, took the liberty

of ordering you a whiskey.

Raleigh Number Seven.

Two fingers just doesn't
make up for 2,000 gallons,

but, uh, it is a start.

That's why I called.

I would like to...

put all this petty crap
behind us.

So, you ready
to accept my terms?

Not quite, but I... I have
a counter-offer for you.

[Edward] Well, let's hear it.

You are gonna save every
firefighting job in this town.

Including that kid, Blue?

Especially that kid, Blue.

[chuckles]

And why on earth
am I gonna do that?

Because I keep thinking
about your distillery

and the dry hydrants.

[♪ dramatic music playing]

If we'd had
enough water to pump,

we could have gotten
on top of that blaze in no time,

and your... and your mash
would have been saved.

I just keep thinking, why...
why couldn't we draw enough water?

Now, you did
a renovation at your distillery,

what was it,
about two years ago?

I suppose.

- Why?
- I paid a visit

to the Department
of Public Works today.

They couldn't find any record
of your flow test

from the last two years.

They couldn't find a record of
anything since you did the work.

What are you implying?

[Don] You've been
stealing water.

In order to boost production,

you tapped into the water
that should have been

feeding into that hydrant

instead of going down
to the river,

which, as we learned firsthand,

was not so easy to pump out of.

You think I put tap water
into my prized whiskey?

Not your whiskey,
but in everything else.

To cool your distillers,
flush out your equipment.

And that's your trump card?

Well, it's one of 'em.

I also looked into
your real estate holdings,

especially the apartments
down by the river.

Those... those hydrants
are in violation as well.

Can you imagine if that was to
somehow leak out to the press?

[Edward]
That sounds like a threat.

[Don] You can call it
what you want.

Well, then, are you ready
to admit the truth?

About what?

That you destroyed
my fermentation vats

because you wanted to.

No, I did it because
it was the right call.

But I have to admit...

it felt damn good
to watch you suffer.

Well...

we'll just see

who is gonna be
suffering in the end.

- Hello?
- It's a butt-dial. Hang up.

We don't hang up
on pocket-dials.

You do now.

Lorna, hang up
and clear the line

for an actual caller.

- Lorna.
- [Cammie] It's okay.

Just follow up with a text
like we were trained.

[beeps]

Anybody there? Hello?

[Ariella] Kick it.
You've got other calls.

- [call disconnects]
- The call dropped.

Told ya. Butt-dial.

- Hello?
- [Ariella] Same number.

Probably a bot.
Push it to voicemail.

I don't push
anything to voicemail.

I told you, butt-dial.
Hang up.

That's it. I'm patching in.

[beeps]

Nobody's there. Hang up.

If anybody's there,
hit a button.

- [keypad beeping]
- I hear you!

Okay, I'm sending you
a video chat link.

Click the link
so I can see what's going on.

[♪ tense music playing]

[gagging and choking]

It looks like you're choking.

[muffled gagging]

Okay, ball up
your fist like this,

put it right under your rib cage

and then punch
as hard as you can

with your other hand.

- Come on.
- [fist thudding]

Yes. Yes, just like that.

[♪ tense music continues]

She's not gonna make it.

[Cammie] Okay.

Okay, go to the chair
and fall with all your weight

so that it hits you right here
underneath your rib cage.

[♪ tense music continues]

Ma'am, if you can hear me
please don't give up.

Come on! You're not alone!
I am right here with you.

I need you to summon up
all the strength

you have left and get up.

No! [exhales]

Oh, come on.

- [continues choking]
- Please.

[exhales in relief] Yeah.

[grunting]

[Cammie] Yes, yes!

♪

[coughs]

Okay!

[gasps, coughs]

[Cammie exhales]

How do you feel, ma'am?

Better now.

Oh, my God. [gasping]

You saved my life.

You did the hard part.

Eating alone in a hotel room...

[gasps] That would
have been a sad way to go.

[breathes heavily]
Thank you. Thank...

Yeah.

Hey.

[Ariella sniffling]

Are you crying?

No.

I don't cry at work. Ever.

What's going on?

Uh, I just wanted
to give you this.

Your letter of resignation?

I told you what would happen

if you jumped into
one of my calls.

You can't quit, Cammie.

Why not?

I lied.

I was crying.

That woman that you saved
eating sad takeout alone

in some random hotel room...

[scoffs]

...that's me.

I even have
the same pencil skirt.

If you hadn't taken the time,

if you hadn't
enabled that video call...

everything that you put
into this call center,

you saved her life.

And you did it your way.

Which will never look good
on your stat sheet.

You're inefficient, you're slow,

and you're overly polite.

But, believe it or not,

we both want the same thing.

Which is what?

To help as
many people as possible.

So I will stay out of your way,
but you cannot leave.

[♪ gentle music playing]

I guess I could stick around.

Hey, you were
a music producer, right?

You Googled me?

I had Tilda pull up
your LinkedIn.

Why did you give it
all up for this?

No offense.

My husband and I
were having dinner.

We were joking about
becoming empty-nesters.

[♪ somber music playing]

And at first,
I thought he was laughing.

But then he looked
at me with these...

these eyes.

I'll never forget that look.

And then he fell over.

[♪ somber music continues]

He was choking.

[Cammie] Just like
our girl today.

I didn't know
the Heimlich on the ground.

And I called 9-1-1
and it went to voicemail.

I didn't even know
they had voicemail.

I'm so sorry I told you
to push that call.

The world needs
more people like you.

Well, then, honey, you gotta
stop trying to fire all of us.

[Alden] I have boba!

[chuckles]

Not all.

Who wants boba?
On the house!

- [team cheering]
- [Ariella] Just one more, actually.

Alden?

- No!
- [Ariella] I looked through his books.

He's expensed
two dispatchers' salaries

worth of company meals
this year alone.

And he's been paying himself
20 hours overtime a week

for the last five years,
which is fraud.

[♪ peppy music playing]

He has no idea, does he?

I'll wait until everybody
gets a boba first,

then I'll drop the hammer.

It's just good manners.

You're learning.

- [♪ light music playing]
- [cell phone ringing]

Hey, babe. What's up?

Oh, I'm just out for a ride.

Thought I'd check in,
make sure you didn't suffer a stroke.

[laughs]
Why would you say that?

Because brain damage
is the only excuse

for doing something
so damn stupid.

Did you actually try
to blackmail my father?

- He told you.
- Yes!

I'm the one that brought
y'all to the peace table.

Of course he did.

I needed to keep you out of it.

I found out your dad's been
up to some pretty shady stuff.

Well, then you should
have told me

and then we could have
dealt with it together.

Even if it meant airing
your family's dirty laundry?

[Blythe Hart] Yes, if
it's the right thing to do.

Instead, you fired a shot
across the bow.

And I hope you're ready

'cause you know that
when my father goes to war,

he goes full scorched earth.

And no matter
what happens in the end,

now everybody gets burned.

[call ends]

Honey...

[slashing sound on laptop]

[♪ suspenseful music playing]

What the heck?

[error beeps]

[♪ suspenseful music continues]

Alright, Taylor,
we need to order

two more vials of diazepam,

- three morphine...
- [slashing sound on computer]

- Whoa.
- [error beeping]

What the heck is that?

[Roxie]
Somebody's in our system.

[Cammie] PV-16, please respond
to that wellness check.

Copy, Dispatch.
Can you repeat the address?

Yep. Sending it to you
now in the CAD.

[slashing sound]

Hey, Dispatch,
something's wrong with our MDT.

[Cammie] You're not looking
at a pirate flag, are you?

How'd you know?

'Cause I'm looking
at the same thing.

Did y'all just get
locked out, too?

Yeah.
"Prepare to be boarded."

- [monitors trilling]
- [dispatchers gasp]

[alarm blaring]

Creepy.

Whoa. System's going haywire.

[blaring continues]

Flash flood alert.

Wildfire alert.

Toxic spill alert.

- Who could be doing this?
- [alarms blaring]

[automated voice]
Attention, all personnel, earthquake alert.

Earthquake? Here?

[automated voice] Attention, all personnel,
nuclear attack alert.

- They just say "nuclear"?
- What the hell's going on?

We've been hacked.

[blaring continues]

[cell phone blaring]

Wildfires and earthquakes?

What is happening
in Nashville, Willy?

[blaring continues]

Tornadoes?

What?

[siren wailing]

Oh... Oh.
Don't, Willy, no.

- [Willy neighing]
- [Blythe screams]

[♪ dramatic music playing]

[wailing continues]

[monitors trilling]

[loud thud]

[blaring stops]

Is it over?

I don't think so.

Six hours.
This is a timer.

To what?

[Cammie]
"Drill time is over."

It's a ransom.

They want the city
to pay 10 million.

[Stanley] Or what?

"Nashville gets bloody."

[alarm wailing]

[passenger] Oh, God,
we're all gonna die!

[passenger 2] Hang on to me.

[wailing continues]

[♪ upbeat country
theme music playing]

♪

[♪ fanfare playing]