Original subtitles

- Synced and corrected by chamallow - - www.addic7ed.com -

You're sure about going back to school?

It's only a couple of days a week.

It won't be too much travel.

- Most of it I can do from here. - Ah.

- Nerd! - Stop.

You love it!

I've seen you reading journal articles over my shoulder.

Yeah, it's a little charming.

All right, thanks for lunch.

Got to go see my insurance agent

before she takes me for dead and cancels my insurance policy.

You sure you haven't put it off long enough?

Name one thing that's more boring than insurance.

Why are you locking up your gun?

Guns make her a little nervous.

She had an accident when she was a kid in her family, so...

- Oh. - I just take it off.

- You're considerate. - Yeah, I really am.

Okay, I'll see you back at the station.

- See you. - Oh, hey!

- Yeah. - Um...

I've been putting it off but, um...

my family's hoping I'll make it home for my dad's birthday.

- Okay. - Do you think you and Rex

would like to come in two weeks?

My mother's already invited all the aunts and uncles.

I think she wants to show you off.

- Um... - I was gonna buy the tickets today, actually.

Just let me check my calendar.

- Okay! - Um...

Yeah! Uh, yeah, let me...

know what you decide!

Okay!

Come on, pal.

Don't worry, pal. It'll be fine.

Don't look like that.

No one ever asked you to meet the family.

Hey, Denise. I'm just here to see Nina.

Detective Hudson!

No dogs allowed, as I've mentioned before.

Yeah, um...

Some of our customers have allergies

and this one's clearly a shedder.

Could he stay out here with you and keep you company?

I won't be long.

Fine. He can stay with me.

Ah, you're the best.

Hey, Denise.

- Back from lunch already? - Yeah!

These boxes aren't gonna move themselves.

Okay.

You be good.

I said be good.

After you.

- Hey, Nina. - Charlie!

I thought I'd never see you!

Yeah, sorry about that.

There's those papers you asked for.

I noticed all the boxes.

- You all moving? - It's our last day here.

The new office is up on Merrymeeting

but you'll get an email.

- Ah, too bad. I love the view. - Yeah.

There's been some downsizing.

Oh, you're not going anywhere?

Oh, I'd never abandon you, Charlie.

Um, let me just pull up your file

- and I'll have you out of here in a jiff! - Okay.

Something's not working.

Felicia, did they disconnect the phones already?

No, not until the end of the week.

No peeking, Nina.

I didn't see a thing, Felicia.

Did that look like chocolate to you, or... ?

In my expert opinion, no.

There's some areas we can improve.

Okay, that's great. So, just a signature right here?

Rex, no!

Oh, you're lucky you're not in my way!

You stay down, okay?

Okay!

Get down!

Good afternoon, Bay Insurance!

Now, I want everyone out where I can see them!

Right now!

Ah, come on! Don't make this difficult on yourselves!

Anybody in here?

Hello!

All right!

We'll see how long you can hide!

What?

Everybody take the day off or something?

Charlie : Nina! This way!

Okay people!

Just come on out, okay?

Join the fun!

- Shhhhh. - I mean it's not a party

until everyone joins the fun!

This won't take long!

I promise!

Quick and easy!

You're bleeding.

I've been shot.

Nina! Are you all right?

- What's happened? - Stay where you are.

She's gonna be fine.

It's not too deep.

Keep pressure on that.

You're gonna be okay.

This will stop the bleeding.

Are we gonna die?

No, no.

We're going to get you out of here.

Okay?

Mm-hmm.

This ain't even a big office!

Where do you think you can hide?

Okay! Okay!

- Keep the pressure on it. - Okay.

It's not gonna be pretty if I have to find you myself!

I guarantee it!

He's looking for somebody.

There's another exit at the back of the office.

Is that one open?

Only during office hours, yeah.

Okay.

Who's your friend next door?

- This is Wyatt. - Wyatt!

We're gonna make a move.

I'm going to need you in a few minutes.

- Are you sure? - Yeah.

This is Charlie. He's a detective.

We can trust him.

Okay.

Okay, okay, okay.

It's not working!

Okay!

He's looking for someone.

The second door on the left.

Is there anyone in that room?

That's the bathroom.

There's no dial tone.

Let's go!

He might have disconnected the phones.

Come out, come out! Wherever you are!

There's no signal.

Well, our friend came prepared.

He's got a cell phone jammer.

Don't worry. Other people in the building must have heard those shots.

This is the police!

We are asking everyone to exit the building

as quickly and as safely as possible!

Move directly behind the police line!

Do not stop on the stairs!

Help's on the way. Wyatt?

As soon as he gets into one of those offices,

I'll call you. Don't move before then.

I haven't got all day, guys!

And you've got even less than that

if you don't come out now!

Continue moving until you are behind police lines!

Do not stop!

Continue moving until you are behind police lines!

Excuse me, I'm Sarah Truong with Major Crimes.

That's Rex. Yes, thank you.

- What is happening? - A man with a gun.

He went into our offices and locked the door.

- Which offices? - Bay Insurance.

Oh.

Did you see Detective Hudson?

Charlie Hudson? He's inside.

Maybe you're hiding in here!

Okay. He's gone into one of the offices.

Wyatt, come on!

Time to move.

It's gonna hurt a little bit.

Easy.

If you have not already left the building, remain...

Come on!

I'm getting warmer, I just know it!

Not many places left for you to hide!

Go to the left.

Damn it.

I've got all day!

I can look through every single room!

Oh, just try me!

- The door's locked. - No!

Okay, what do we do now?

- Howie. - Charlie.

- Hi. - Hi.

Where are you?

Police are on the way!

Sarah.

The shooter entered an insurance office

according a witness who got out.

How did you get here so fast?

I was here with Charlie and Rex just before they went in.

Wait, hold on a second. They're inside?

Yeah, Charlie, he's in there, Joe.

Damn it!

That barking is driving me crazy!

I can't focus!

First things first. We've got to take care of this.

Wyatt, you know how to do a tourniquet?

Yeah, the door must be blocked from the inside.

We normally keep it open during business hours.

So, phones and exits.

He knows the layout and he's got a plan.

I've got kids at home.

Uh uh uh uh.

Ahhhh ah ah ah ah.

I've got an idea.

Quickly, please!

How many people are inside that office?

Five, six? I'm not sure exactly.

Do you have any idea why he would have targeted your business?

Yeah, any disgruntled customers lately, or... ?

- Or staff having problems at home? - No, nothing like that.

Not that I know of.

A few people did get laid off recently.

The company is downsizing.

Okay, listen to me. I want you to write down the names

of every single person who was laid off.

- Okay. - Do you understand? Put it right there.

Excuse me.

Please move back!

We're asking everyone to move back

behind the police vehicles!

Charlie's not answering his phone.

There was something wrong with the phones.

I couldn't call out.

Yeah but he should still have his cell phone.

Nice and tight.

Gotcha.

Be ready.

Just breathe.

Deep breath.

Hey!

Hey!

You go, man!

Oh, I see!

Hey!

Ah, it's not gonna hold.

Aghhh!

Grab the cabinet!

Okay. Come on, come on!

Gunshots. Joe, I need to get inside.

No, I'm not gonna put you in jeopardy as well.

SWAT's on the way.

Move, let's go!

They're going to go in and then we're gonna do our thing.

No, but they're gonna escalate things.

and somebody's gonna get hurt.

All right!

I want you two to get eyes on all entrances and exits!

Door!

Barricade the door!

Come on, come on, come on!

Someone over there!

I need you to circle around

and make sure that nobody leaves this building!

Go!

Boss!

Jesse, listen.

I've got a list of the names of people

who were recently laid off from this office.

I want you to go through and see if any of them could be our shooter.

Focus on males between 20 and 40 years old.

I'm on it.

Check in with Hastings!

- Go see if he needs help! - Give me a second. Sergeant!

Donovan. What have we got?

- What do we know? - We have two officers in the building

with no way of communication.

We need to flip the table. Uh, you.

Big man, Howie. Wyatt, move those chairs.

Nina! Nina!

Behind! Come here!

Nowhere left to run!

Are we ready to get serious now?

Open the door!

I know you're in there!

Hey!

Open up!

Very clever!

You know you can't keep me out forever, huh?

- Can he still see us? - Shhh.

Where are you?

What, do you think I'm some kind of joke?

We need to flip the table, come on.

I'm not messing around here!

We're too exposed.

Help me with the credenza. Come on.

Hi.

- Hi! - Felicia... Charlie.

- Hi. - Pleasure to meet you!

Who is it? What's he doing?

Uh...

Don't know yet.

Come on, come on!

Any of you recognize this man?

Oh that's... that's Louis!

- What? - Yeah.

Louis Phalen!

He got let go in the downsizing.

What can you tell me about him?

He's awkward!

Poor fella can't tell a joke to save himself.

He had a huge chip on his shoulder.

Some of the things he said...

But I never guessed he'd do something like this!

- No! - Mmmm.

Come on, pal.

Take it. Take it.

What are you doing?

Kind of hard to explain.

Come on, pal.

Take it.

Good job pal.

Leave with it.

Leave.

What are you doing?

The outside lines are disconnected

but maybe the internal lines are working.

- Nina, what's your extension? - 1127.

Hi, Louis.

My name's Charlie.

Oh. Hi, Charlie.

I guess you realized I couldn't disconnect

the internal phone lines, huh? Congrats! Nice one!

Well, that was a good job disconnecting the outside lines.

Yeah, I know. I'm not an idiot.

No, not at all.

- Because I know what I'm doing. - I can tell.

I got that. So,

what exactly is it that you want from all this, huh?

I want...

- I just want to send a message. - Uh-huh.

I want to give my former coworkers

the goodbye they deserve!

That's all!

Guys! Okay.

So, of six former employees, two are women.

I managed to get three on the phone

but there's one unaccounted for.

Louis Phalen.

Louis Phalen?

Rex!

Hey, hey!

What have you got there, buddy?

Here, let me see. Let me see, come on.

What is that?

A cell phone jammer!

Maybe that's why Charlie isn't answering.

Okay, it's off.

Trying him now.

Oh, I'm so happy to see you.

Donovan.

The shooter has the front and back exits blocked.

We're gonna need to break through the doors.

Our guys don't have a visual.

Has your guy made contact?

We just opened the phone lines, right now.

We're gonna need a minute.

- I'll get the team in position. - Not yet.

Sarah, it's time! Go!

Text from Charlie!

Wait! Hold on!

Secure.

One injured, no fatalities. He's talking to the shooter.

Rex!

He's not gonna leave Charlie alone in there.

Listen, Detective Hudson is negotiating right now.

We could have a peaceful resolution here!

We'll give Hudson a chance

but we need to be ready to move in, sir.

What your team needs to do is secure entry to the building.

Quietly. Okay? We can't spook this guy!

We will talk about next steps after this.

You were right, Jesse.

He says the shooter's name is Louis Phalen.

So, anything we can learn about him

can help Charlie take him down.

Okay, let's see what we can find out.

So, Louis. What's it gonna take

to get all of us out of here safely?

Safely?

No, man.

No, that's not the plan.

The plan.

The plan. Okay.

Tell me about the plan.

Who the hell are you anyway, Charlie?

Hey, look. I'm just a...

I'm just a guy.

A customer.

I came to get some home insurance, okay?

Oh, I see.

Wrong place wrong time type of situation.

Yeah, something like that.

How's your life insurance, Charlie?

Hey, Louis. Look, I know. You don't know me,

but I'm here.

I'm listening.

Cool!

Well, I've got no beef with you,

Mr. Nice Guy.

So, just...

you know, keep your head down and...

maybe you'll be fine!

Louis, you haven't hurt anybody yet.

You can stop this right now.

No.

You hear me? No!

Today is the day

where all these smug jerks,

they finally realize what happens

when they underestimate me!

Me!

You hear that?

I'm coming for you!

You've been underestimated. Yeah.

That can really get to a person.

I get that.

- They shouldn't underestimate me. - Yeah.

I'm listening.

Look man. This...

This is between me and Felicia, okay? Not you.

So, do you know her? Do you know where she is?

I mean I've looked all around the office

and she's not there, so,

she must be somewhere!

What's between you and Felicia?

Me?

Sneaky sneaky little Felicia.

She's with you, isn't she?

She's hiding in there with you, isn't she?

Stay down.

Like a little rat.

Hiding.

Felicia!

Come out! Come out, okay?

You can't hide anymore! Okay.

Okay, Charlie.

You want to know what, Mr. Calm Guy?

I have a deal for you.

I'm gonna tell you something. You want this to be over, right?

That's what I want too. So,

send her out.

Charles?

You want it to be over?

- Send her out! - I can't do that.

Send her out! I'm waiting.

I can give a message to her.

What would you like to say?

What would you like to say to her?

Tell her that from now on,

it's only gonna get worse.

And it's all her fault.

Louis Phalen. 28 years old.

No criminal history. He's a local kid.

Bachelor of Commerce at Heritage U.

He was employed at the insurance office for two years.

Did he live alone?

Looks like he moved in with his mother a few months ago.

So, financial problems after he lost his job?

Or maybe a breakup?

Yeah, I'm checking his socials.

Okay, Charlie says he's got the staff barricaded together.

- SWAT wants to go in. - No, no, no.

- You've got to give him time. - Yeah, that's what I told them.

I have Louis's mother's number here.

- Do we notify her? - Well, you never know

what effect family could have on an active suspect.

The chances are they make things worse.

I'd like to talk to her.

We keep family away.

Yeah, but Louis doesn't have to know that she's here.

- That's not protocol, Sarah. - Joe,

any information we get could be useful to Charlie!

Please.

Okay.

Okay, but we keep her out of sight.

Thank you. Okay.

Felicia. Any reason why he has it out for you?

He has it out for me because I'm the one who fired him.

Head office told me we had to make cuts!

No, it's not your fault.

He's the kind of person who always has to

blame someone else for his problems.

He didn't get on with people.

He's lonely. I think work was the only thing he had to pin his hopes on.

How did he handle it the day that you let him go?

I tried to make it clear it was a cost-cutting measure!

He was one of the most recent hires

so one of the first to go!

He had some kind of conspiracy theory

that Felicia was firing him because she had to hire more women.

I told him that was crazy, but

people believe what they need to.

You're not gonna make me go out there, are you?

No, of course not.

We're in this together.

Yeah?

Yeah.

Remain calm and remain in place!

Help is on the way!

It's been quiet for a while.

Yeah, I think I have a lead on this guy's online activity.

He's really into this men's group. That's unfortunate.

- Are you okay? - Yeah.

Come on, come on, come on.

It's Charlie.

Charlie, hey.

Hey, Jesse.

- Are you on to our shooter? - Yeah, yeah.

Louis Phalen. He's a former employee.

Well, I'm getting the story from his coworkers right now.

Sounds like being let go set him off

but I'm sure there's other grievances.

Yeah, he does. He's had trouble finding a girlfriend.

But what he did find was a mens' group online

that thinks women are the problem.

Yeah, you keep me posted.

Thanks.

SWAT is in the process of removing the back door.

It's slow going because they don't want to alert the shooter.

Jesse is getting strong incel vibes from this guy.

- Oh, that's great. - Yeah, he's talking to Charlie now.

Excuse me! Ma'am!

You cannot go through there! Please stand back.

But my son, he works in there!

And the offices they said are blocked off!

Is he all right?

Mrs. Phalen. We spoke on the phone.

Um... Come with me.

Okay. Yeah, thanks Jesse.

- Howie, stay back. - No, it's too hot in here!

I've got to get out of here!

It's not safe out there.

He's gonna come back

- right in here anyway. - Howie!

What difference does it make, man?

It's only a matter of time

- before he gets in here. - No Howie, stop!

Ughh!

- We need to stay under cover. - No!

Howie!

It's too hot!

Come back, Howie!

Stop struggling!

Hey! Hey, stop! I'm gonna shoot!

I'm sick, man! I need a medic!

- You don't want to do this. - Don't move!

What is this? Some kind of trick man?

I need to get out!

Stop moving man!

Man, do you know what a gun is?

I'm gonna put a bullet inside of you!

- I can't breathe! - Stop moving!

Stop it, man!

Ughh!

Rex!

Don't shoot! Don't shoot!

Shot fired!

Shot fired!

Sweet Lord! My boy is in there.

Mrs. Phalen. There isn't an easy way to tell you this.

What is it? Is he hurt, is he... ?

We have reason to believe that,

that Louis is the shooter.

Did he have access to guns?

He's never used a gun in his life!

He's not a violent person!

No, you must be mistaken.

We have reliable eyewitness statements

saying that he is currently inside with a gun.

Is anyone hurt? Has he hurt anyone in there?

Everyone is alive.

And we would like to help make sure that it stays that way.

So, um, has Louis's behaviour changed recently?

Well...

Uh...

Well, yes.

He's been more angry lately.

I tried to raise him to be kind.

I told him... Forget about the girl

who doesn't like you back. Don't focus on her!

There are more fish in the sea but...

he doesn't listen to his mother!

I think he was listening to someone online.

Great to see you, pal.

It's okay.

Stay back.

He stabbed me!

You stabbed me!

Oh, that's messed up man!

You messed up big time!

Wyatt! Wyatt!

Aghhh!

Aghh!

Damn it!

What?

That man out there needs medical attention.

It's not too late for him.

Charlie.

The guy that just threw a knife at me

and almost broke my hand? What are you talking about?

- You want to be friends now? - I'm sorry about that, Louis,

but I don't want you to hurt these people.

That man's name out there is Howie.

He's got kids and it's not too late to help him.

What happened?

I didn't shoot him. I don't know the guy.

He had a heart attack, okay?

So, put the gun down and get the paramedics up here now!

Come on!

Louis!

Charlie.

He's moving.

He doesn't look good.

I don't think he's doing well.

His face is grey, I don't think he's gonna make it, Charlie.

That's not good, Louis.

You can stop this.

Okay? Before anyone else gets hurt.

Look at you.

Pretending to be my friend

just because I'm the bad guy with the gun.

Didn't you come here today

to try and make somebody understand

where you're coming from?

All this planning,

willingness to get yourself hurt

for your cause.

All so that somebody would know what you're going through?

I'm listening.

What do you know about my problems, Mr. Perfect?

Do you ever feel so worthless

that you can't even talk to a girl

or keep a job?

- Do you? - No, I'm thinking

if someone's not going to like you that's

got to be pretty lonely.

Yeah.

And thinking that you're not gonna measure up

maybe I shouldn't even try,

that's no way to live.

But Louis,

you have the choice how you handle your situation.

And I think you know that something is wrong here.

- You're a smart guy. - Oh, yeah.

That's what everybody in here has been telling me.

Yeah, I bet that's what they told you.

You are a smart guy.

You broke a little bit today.

But I can understand that.

I think other people will be willing to understand that.

I wanted them to understand that they messed up.

They need to understand the order of things.

They need to learn that women don't deserve everything.

Whose words are these, Louis?

I think you're listening to the wrong people.

No, look. I can think for myself, okay?

Yeah, you can think for yourself. So, do it now.

You feel bad about Howie, don't you?

Yeah.

You can put the gun down.

- No. - Get him help.

- It's just too late for me. - Louis.

No.

Charlie, I can't go back out there.

Listen to me.

You have the power to stop this

before anyone else gets...

He's been disappointed in so many ways.

He was young when his father died.

So, Louis didn't have a male role model, right?

I'm sure you did your best.

But he was a sweet boy.

Whatever's happened to him lately,

I'm sorry I couldn't fix it, but,

can you let those cops out there know that

that's still my boy.

- I will. - I mean how would he get a gun?

He doesn't know people like that!

Sarah.

He joined this online group

and had been posting quite frequently

ever since he lost his job.

This one other user, Maestro,

- answered every post. - Like encouraging him?

Indoctrinating. You know, hyping the idea of violence against normies.

A role model.

- Poor kid. - So, three days ago,

Maestro tells Louis that he can help him get what he needs

and then their public conversation ends.

I want to keep reading their DMs

but it's gonna take some time.

But if Maestro did help Louis get guns,

then that would mean he was local.

Maybe, yeah.

- Find out who he is. - Okay.

Okay.

Damn it.

The back door is gonna be open soon.

How do we get there?

We've lost the element of surprise

with the whole filing cabinet thing.

Rex and I will distract him.

Wait. What do you mean by distraction?

I don't know. We'll think of something.

Don't do it! Let the SWAT guys come in!

When the SWAT guys come in, the kid's dead.

Better him than you!

Yeah, I know, buddy, I know.

Come on, pal. It's time for a distraction.

So, if Maestro is local,

he might not have set all this in motion

just to watch it on the news.

Yeah, do you think he's somewhere nearby?

You said he egged Louis on?

Yeah, I just feel like Louis wouldn't have done all this

- without Maestro pulling the strings. - I agree.

And if so, then there's a good chance

Maestro would have wanted a front row seat to his handiwork.

Yeah.

Okay, I'm gonna see if I can track him to his socials.

- Okay. - Find a photo.

Are you sure about this?

Uh, nope!

Okay, talk to Louis, pal.

Hey!

Aghhh!

- Right over there! - Mm-hmm.

It must be.

Is there anything more

that you need from me Superintendent?

No, that won't be necessary.

We can get you all finished up here.

We've gotten word that your friends are on the way out safely.

So, you can go see them.

- Oh thank you, thank you. - Yeah, okay.

Are you okay?

Okay, hold on. Let me...

Hold on. Okay, okay.

Joe, Joe.

Joe, let his mother have a minute with him?

Yeah, he's secure, but just for a minute.

- Okay. - You can talk to him more in holding.

Please.

- Hey. - Hey, I don't know if it's anything,

but in one message, Maestro says he's got two guns.

No. No, they searched Louis

and they said he only had one, so...

Let's find Maestro. We'll go pick him up.

Okay, Sarah says he might be nearby.

How close are you to finding an ID?

I'm almost there. I'm almost there.

I'm just checking his socials

looking for a photo.

- We need you to hurry. - I know.

This isn't over until we've got him too.

I know. Maestro's looking at hard time for causing all of this.

There he is.

Joe. I saw this guy in the crowd out there.

Hi, there! I'm Special Constable Mills.

Are you the one they call, Maestro?

Gun! Gun!

Get him!

Turn around!

Hey. Good luck having internet privileges in prison.

Come on.

Get him out of here!

Good job.

Thank you.

- You all good? - Yeah, thanks.

I always thought insurance was boring.

You had me worried there for a minute.

You still want to book that flight for me?

Yeah, and one for you too, pal.

Come on!

- Synced and corrected by chamallow - - www.addic7ed.com -