Original subtitles

And would you like breakfast

sent up to your room in the morning,

CHARLIE: 'It's all right.

'It's the effect luxury hotels

'The ambience, the

'You enter through

'your mood lifts,

'We give you sexy

'We have the luxurious treats.

'The extravagant cocktails.

'The exquisite food.

'The super-sized beds.

'And it's not just the guests who

'Jackie gets a kick

'James derives pleasure from making

'Gino's heart sings when he sees you

'And then there's Tony,

'who gets turned on by getting you

Now you must take good care of her.

'Dave, who gets a special kind of

'And Rebecca, who loves nothing

'Me? I'm just a regular guy.

'But I'm also the deputy manager

'and there is a line between you and

'And so we have very strict rules

'regarding staff fraternising

I am so sorry.

'And some rules are not meant

Thank you, madam, and I do hope

Thank you.

Wow. How much surgery has she had?

Hmm.

Big night?

Hmm, cocktails, dinner, champagne,

Thought he was in with a chance,

He's not even on the property

Mm. Very nice.

They're real, Ben.

And when I say real, I mean real

Doesn't it, you know, grate on you?

Being given these little gifts by

No, I feel like I've got

And you don't think

for the right things in a guy?

No. I know exactly

I'm the kind of girl

who intends to be checking into a

not stuck behind the reception desk.

All I'm saying is that maybe

dating guys who you

You know,

That soulmate thing.

That's... That's all very

Thanks.

His name is Richard Donovan.

His company have an account with us

so we need to make sure

Mark him down as a VIP.

But he looks so scruffy.

there's no need to flash

He's having difficulty with the

so we need to sort that out ASAP.

I'll see to it personally, Rebecca.

I'll call down to maintenance

Oh, Anna, you were late again

That's the third time

Don't let it happen again, please.

'Well done, Lucy.

'She's doing very well.

'Do you like cooking, then, Luce?'

Daytime telly. Very tempting,

What's the matter, babes?

I've been waiting over 25 minutes

I'm sorry.

Everyone wants a piece of me.

I've got work to do too, you know.

The sooner we start,

Tell me something, Charlie. How

Casual?

Yeah, sure, casual.

Good. Because I've been asked out

and so I don't think we should...

It just doesn't seem right.

No, no worries.

Ooh.

Taking you somewhere nice, then?

Great.

The thing is, Charlie,

He's just a guy. We only met on the

Mm-hm.

Right.

You really don't get it, do you?

I'm so sorry. I'm a bit lost.

Could you possibly

Absolutely, madam, take the lift

follow the corridor

and then it's right in front of

Charlie.

Very nice to meet you.

My God, it must be so hard for you,

all these beautiful women

I said I would like to speak

WOMAN: 'And I said Dr Thorne

'isn't taking any calls

I see. Well, can you pass on

that his wife called for the

You heard Rebecca, he's a VIP.

He needs one-to-one

So, erm, is that too much cleavage?

Button up, please, Anna.

You're here to provide a

nothing more, thank you.

You haven't got your eye on him,

Ben, did you see what

Our paths crossed, literally.

and although we hardly said a word,

I felt a real,

The thing about guys, Anna,

is they'll take almost anything on

I imagine you've heard the gossip

and not only is he gorgeous,

but he earns about a hundred grand

And even though they only met, like,

he already wants to take her home

She met him last weekend, actually.

Whatever, Charlie. My point is

he's a great catch and he's pretty

WOMAN: Let go, come on!

Oh, stop mucking about.

Oh dear. A woman who gets her bag

has clearly never been in

Try to remember, Anna, the way

you're supposed to come in

And we're really excited to be in

Oh, very excited,

We've come all the way from York.

We won this weekend away

Congratulations.

Oh, yes. Could you possibly tell us

Just the breakfast, madam.

Just the breakfast, Jonah.

And Ben is checking in

right at this very moment.

This is an excellent opportunity

who wouldn't normally visit

to come back again

Or is it merely a good opportunity

for penny pinchers to get something

The English snob

into his posh palace,

That is not my point, Gino.

Yes, thank you, James, Gino.

but there are other items

Unfortunately, once again,

I've had to pick people up

You know exactly who you are.

I'm sorry, but where is Anna?

So I've come to personally assist

I see.

Well my internet connection

and I have everything I need,

And may I just ask, sir, whilst I'm

As far as I've noticed, yes.

And a very nice variety of settings

OK, sir. Erm...

how terribly sorry I am

about our little collision

It was my fault entirely.

It was the highlight of my morning.

Listen, Anna, maybe you could

I'm having trouble with my blinds,

Hmm.

And then you just twist it like this

It's so easy once you know how.

Where's that?

which is pretty much

That's my little house there.

Heaven would sum it up very nicely.

Look, Anna, I have

that maybe you could

Sure.

I'd like to dine out and, well,

but the woman I'm looking for

I see.

She should be about 5'5"

an incredible smile

and she needs to be available

because I'm only

All right, boys? What's going on?

I was just passing, Charlie,

and I heard there was a problem

People just dumping towels

Yeah, sauna and swimming is thirsty

Sometimes I just need

Well, good work. I'll take over.

And so I just have to find

He's only here for tonight.

Anna, I can't.

It's like I'm trapped here,

It's like I'm a prisoner,

Do you know if the private dining

Not that I know of, no.

You weren't in the meeting.

I was just connecting with

Just giving him that VIP treatment.

Well, maybe you can make sure

and make it to the meeting

'Hello.'

'Anna?'

Look, I was just thinking,

if you want the best chef

and the best ambiance,

then we should eat in-house

'Sounds perfect.'

Great, OK, well, I'll see you

OK, bye.

I'm only going to be

so if there's a crisis,

If you get caught, you'll get the

Like I'm going to need this tired

This is a

Now, how do I look?

SIGHING

Top's a bit low.

He wants sex, I want a big house

I think we share

Fine, Anna, but you don't know

so you keep your hand

And how am I going to drink

I'm serious. He could be dodgy.

God, Ben, talking to you is like

Now go and check if the coast is

CHARLIE: 'Most of the time,

'are more than happy to make sure

'But at the end of the day,

'Being at work on a Saturday night

All right, Charlie.

CHARLIE: 'Especially when your

Oh, you're looking very nice this

Thank you. I'm on

I'm just trying to, you know,

Apparently, he's a banker.

Earns something like 200K

Well, that's women for you, innit?

You can be short, fat, boring,

but if you've got a load of notes in

The garment from dry cleaning

'But then again, like with all jobs,

Personal delivery, madam.

Thank you so much.

Oh, my pleasure, madam.

Please call me Alice.

The problem with this dress

It's stunning

In fact, if you could just

It's impossible to get into it

You're obviously well practised.

Most people usually struggle

MAN: # It's not unusual to be loved

# It's not unusual to have... #

Don't worry about him.

Oh, evening.

Madam, I do hope you

I said, "I'm in here, all is good.

Where's Richard? He's in the

I think he's some sort of hotshot

He's like the youngest person ever

and he's been coming here for years,

Well, he loves to cook,

so he's talking to the chef about

Why you would ever want

when you've got enough money

to employ your own Michelin chef

Oh, you won't believe it,

He booked a pianist? Well, no, I

Out of this world.

I've got to go. He's coming back.

So I have the recipe to take home

God, I love good food, don't you,

You know, whenever I'm not

either myself or my chef, we whip up

How about you? Are you good

To be honest, I'm not that keen on

Quite right, too.

I mean, what kind of man

wants to see his woman chained

Well, that's no place

I think a drink is in order,

ALICE: I think I'll

That's lovely, thank you.

OK, one mojito, please and I'll...

REBECCA: Thank you. Bye-bye.

Ben, Charlie, just to let you know,

I've got lots to get through,

I'll be in my office.

Ben, does Anna actually work here,

or is it just a figment

She's... still on break.

Right, tell her to get back up here

Two glasses of cheap house white,

three bowls of free crisps

and four bowls of free

Unbelievable.

They were not born with the silver

If they can't afford to be here,

Gino, then they shouldn't be

You do not know what it is like to

Me, I am from humble beginnings.

What's the betting they don't want

These people cannot afford to eat in

These people want something

and I can assure you, they are not

Sir, Madam, if you would like to

Hey.

What do you make of the couple

That is a very wealthy ugly man

Married?

So she can make a packet

That woman knows

Well, they all know

But they never tell you,

Too right, Charlie. But if you want

you're best off

It sounds so glamorous,

Well, the truth is

every time I go up in a plane.

Me too. I love flying. Adore it.

I do hate all

Sure, yeah, well, I'm lucky

You have a private plane?

You should

I'm only going to be back in Chicago

then I'm shooting off

Richard, could you bear with me

Sure.

Sir, madam. And if I may recommend

with citrus confiture

and the steak tartare with beetroot

We might have to give

How unfortunate, sir.

There's really nothing at all

Actually, my wife's feeling

Not herself.

I see, sir. Well, I'm terribly

Perhaps I

Just the fillet of wild salmon

with crab ravioli and aromatic

It's very kind, but no, thank you.

I think I'll just take my wife up to

Sir, madam, please remain seated.

The hotel would like

a tasty platter of delicacies

Imagine it, the Cayman Islands.

I know it. This is it, Ben, I've

Ah, Anna, tell me something.

First you miss the morning meeting,

then you arrive back from break

Rebecca, I'm so sorry.

I've just received

SOBBING

Two very close relatives of mine

in a walking accident

It's tragic. They just turned a

Very good, Anna.

You'll be up for an Oscar

Anna, you're out of your mind.

Look, my pudding is going to be

so tell Rebecca I've gone home

and I'll be back

This is the last straw, Gino.

You are not giving Beluga caviar

We sell this for £200 per 20 grams.

I am taking them a selection

Put my Beluga back this instant.

Right, if these people

the palate-tickling flavour

of the largest sturgeon

they'll have to dig into their

Gino! That is my final word

You want to fight me for it?

Come on, roll up your sleeves,

posh boy, and I'll see you

How dare you!

And these are eggs, you say.

GINO: That is correct.

Delicious in the mouth.

Oh, no, no. I'm sorry.

We're more your meat and two veg

Yeah, we don't mean to be rude,

but your menu, it turns

Hey, maybe you'd like to try some of

Good God.

GRUNTING

Daniel?

HE WAILS

Jesus Maria.

DANIEL: I will do what I want!

I'm so sorry. I think he's had

I am not drunk.

Sorry about that.

Now, where were we?

Well, I was just thinking,

if I was at home

then I'd be asking you in

so would it be too forward of me

Well, Richard, we have very strict

In fact, it's absolutely against

for a member of staff

Right.

So I'll go via the back route

Does he do this often?

It's hard to say. Look, I'm sorry.

I just find it difficult

I'll be fine from here, really.

No problem at all,

Room for one more?

HE GROANS WEAKLY

Would you like me to call a doctor?

I know what you must think of me,

I love Daniel. Or I did love him,

We must look like an unlikely

Extremely funny and...

So how come you're here at the

Thank you for taking

I should get to bed.

Yes, of course.

Good night.

Are you sure

I'll be fine. Thank you.

Good night, Charlie.

So tell me, Anna,

What? Have baths with candles

Have baths with guests

Well, you know, I aim to please.

You offer quite a service.

I just wanted to say,

but, Alice, I think

and I think you deserve more.

And if you need me,

When you say all night, Charlie,

All night, yeah.

So you haven't got anyone special

No.

Charlie, do you ever just feel like,

Sure do.

Would you like to meet me

in, say, ten minutes' time?

Sure.

You are something else, Anna.

These sheets are 400-thread-count

Changed every day.

Imagine that. Clean sheets everyday.

Heaven.

SNORING

That was the best night's sleep

Richard?

Richard?

Richard?

He did what?

Left me 500 quid, Ben.

What do you think it means?

Oh, just say it.

He thought you were a hooker?

I feel so humiliated.

I dress like a tart, don't I?

What am I gonna do?

There's nothing you can do, Anna.

You just need to learn from the

No, I mean what am I going to do

Am I going to take it or am I going

OK, yes, you're right.

If I take the money,

Do I seem like a slut?

I think you maybe sometimes

I ought to get back down.

Will you be...

Fine.

Morning, Anna.

Tanya, you can't go in there!

Well, you need to come back later,

and I need you to unlock the door

Eh?

Unlock the door

SHE SIGHS

Tanya, what do you want?

Ah, Tanya, just the person. Have you

No.

SNORING

Room service!

He's asleep. I cannot wake him.

There is no her.

There's a couple in there, Tanya.

She must be in the bathroom.

Unbelievable.

No-one in the bathroom.

Good morning, sir.

Unfortunately you're late checking

if you wouldn't mind vacating

And could you possibly tell me, sir,

exactly why you left the money

I emptied my pockets

I come back from my workout and

the money's gone,

Bear with me five minutes, sir.

-I can't believe you took it.

Well, it's just, you know,

I got to thinking, I worked hard for

Anna, you need to come straight back

I kind of can't do that.

Well, I kind of just bought

It's crocodile

Anna, that money wasn't yours

Oh, Ben, you're breaking up.

Shit!

'Hello.'

'Yep.'

I already do one favour

I know you have and I appreciate it.

I'm just asking for one more.

All you have to do is give the money

say, "Sorry, very, very

I'm too busy.

OK, I'll pay you £20

This kind of thing

I don't like being taken

I can only conclude that this Anna

Or else she was on the game,

Mr Donovan,

She was cute,

Mr Donovan,

A member of my staff who I trusted.

I'm going to find out exactly what

Morning, Rebecca. Mr Donovan,

I'm Charlie Edwards,

I'm afraid there's been

Tanya here thought you'd left her

and took your £500

I do hope, on behalf of the hotel,

that you'll accept

I'm very, very sorry, sir.

OK. I don't know what the hell's

but I'd like to leave now

Send someone up to my room to

Mr Donovan, if you do need anything

Charlie, I want you to find Anna

MAN: I feel terrible.

She took everything. Watch, wallet,

I'm sorry, sir?

HE GROANS

Sir?

MAN: Can I help?

Mark.

Who are you?

Dr Thorne.

How are you feeling?

Hot, hungover,

Everything's just blank.

I'm thinking that his drink

At a guess, probably Rohypnol.

It would be a good idea to call an

Yeah, I'll get onto it.

And the police?

Oh, and, Charlie...

once you've called the ambulance,

could you call your driver friend

I want you to call your driver

Right away.

I'm just going to take your pulse,

All right, Charles? You look a bit

The point is,

What was I doing

I didn't even see it coming.

I mean, my wife doesn't have

but I know exactly where I stand

Makes you appreciate a good thing

I'm feeling much better now,

Mr Armley!

He stood up and just passed out.

I'm putting him

You put him in

A drug like that can take days

depending on the dose.

Ambulance won't be too long.

Did you get your clothes?

Some of them. Thank you.

Why did you come?

You keep calling me.

I figured I didn't want you showing

I understand why you're angry.

You vandalised my car.

Jackie.

Everything OK?

I just wanted to say I thought you

Thanks. It's always worth

for someone

And you deserve it,

So how did it go? The date.

Fantastic restaurant.

I got to go.

I know you don't want me to grovel,

..if there's anything you want

What's his name?

It won't make any difference.

If I'm introduced to him at a party,

I'd like to know that it's him.

Trust me, you won't pass him in the

This isn't the time or the place.

Oh, I get it.

A guest from the hotel.

Some important,

Well, you were just doing your job,

He misreads the signs, thinks

And you fell for it.

I can see how that would happen.

I can see you choosing, or being

But in the cold light of day,

That he's not the man I love.

Why did you tell me?

Because I don't want

But you do want a marriage?

Very much so.

Ambulance?

The driver you requested,

DANIEL MOANING

Rebecca, can I talk to you for a

There's something I have to do.

Will you wait around?

At home?

Are you OK, Anna?

I just said, are you OK?

You just seem a bit...

I was just thinking

Maybe it's not for everyone.

Rebecca, about Pete...

and I don't know what went on with

but you need to have a word with her

and let her know

If I wasn't in such a good mood,

You don't want to go anywhere?

As I said, I just want to have

See, a member of my staff

that you don't

therefore I'm wondering

But Charlie just called me.

early this morning

who's subsequently been discovered

to have stolen

With all due respect,

there are certain things that you

about your staff members.

Especially Charlie.

I know everything I need to know

Now let me make myself clear.

The only reason the police

is because I've worked

to build up the reputation

and I'm not going to let

So don't let me catch you

Is that understood?

Now if you'll excuse me, I've got

Derek, could you tell Charlie

I've had to go home early?

Sorry to hear that, Rebecca.

Thank you.

So the £500 is going to be deducted

and I'm issuing with you a formal

Another incident like this, Anna,

it's going to cost you more than

Yes, Charlie. I understand. What are

I thought you were on

Sorry? Apparently two

Yes. Of course. They have died.

But I thought that it would be

in the thick of things

rather than being at home

Is that OK, Charlie?

All right, Anna. You can go.

CHARLIE: 'Hotels are such

'they tend to work

'Inside their walls,

'The lies that are told,

'and the rules

'The most important thing you can do

'That'd be my advice anyway.'

Hey.

Jackie, I'm sorry I've never

Crap wages, late nights,

Charlie, I don't care about

It's not about the restaurant.

Oh, I see.

And I can tell you,

droning on about

is not my idea of a fun night out.

Listen, I've been doing

The term "casual",

Because I'm not really sure

that I'm comfortable

I see.

So I was just thinking maybe we can

And your definition would be?

Oh, my definition would be

me not seeing people

I'll have to give that some thought.

I'll give you my KitKat.

Charlie, you old romantic.