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A long time ago, my father said this to me.

There are no coincidences in life.

Everything that happens in life, has a reason.

Hello...

Wake up. It's morning.

I know... it must be morning...

Today is the day.

I know... it must be Monday...

Do you want to be scolded by Team Leader Yang from the first day?

What time is it?

Get ready and leave in five minutes or else you'll be in big trouble.

It's supposed to rain today so make sure to bring your umbrella.

Coffee is here!

Integrated Airport Operations Center

I'll go.

A coincidence occurred on that day.

Oh, my umbrella...

Oh my...

It started to rain...

He happened to be standing there.

I'm sorry.

Did he not hear me?

I'm sorry.

And inconceivable things started to happen.

There are no coincidences in life.

Everything that happens in life has a reason.

Seoul approach, KR 097 approaching KABBU Flight number 180.

KR 097, Radar contact.

Arriving 270 descend to one two thousand.

For vector two ILS runway three three right.

I'm sorry.

I am really sorry.

It's okay.

He looks very familiar.

Where did I see him?

Incheon Airport Terminal 1,2.

Wait a minute! I'm Han Yeo Reum. This is my first year at Incheon International Airport.

1 year ago.

I'm sorry.

There was an accident on the way here so I arrived late.

You seem injured quite a bit.

I'm alright... The interview...

I can do the interview. Please allow me to do the interview.

- But, I think you should treat your wound first. - No!

For me, the interview is more important than treating my wounds.

After three tries this is the first time I reached this point.

This time, no matter what, I really would like to pass the interview!

This is my dream!

So... the interview...

Please... allow me... to have

the interview...

- Ms. Han Yeo Reum... - Excuse me...

- Are you okay? - Excuse me!

Call 911.

- Is anybody out there? - Come in and help. - Wake up!

Please call for 911.

- Hello? - Are you okay?

In the end, I passed the interview, as they acknowledged my passion for the job.

I got my dream job at the Incheon Airport. However...

To describe her in just one phrase, she's a walking time bomb.

Look at this! It's already 17 minutes past and she's not here for work yet.

She has a psychological problem. She's late for work on her first day.

Who was it who complained we're short staffed and overworked?

That doesn't mean we should accept just anybody, Team Leader!

Even in the Traffic Department, she was on the waiting list to be released.

Two months after she started working, she gave her boss a roundhouse kick and received a warning for it. She is...

- Team Leader... - That's not all.

Look at this.

During the year she was on the Traffic Department, she caused multiple customer scuffles.

Three of them were pushing and shoving matches and eight of them involved swearing.

She got her pay docked

and after receiving the most customer complaints in the shortest time in airport history

she was transferred to the Passenger Service department.

After one year of employment, she's won the Grand Slam of Time Bombs.

Why on earth would we want to retain this time bomb, huh?

- There were only seven. - Oh god.

Hello. My name is Han Yeo Reum. I worked at the Traffic department for a year

and just received the transfer to the Passenger Service Department.

I hope you'll look kindly on me.

And I only swore seven times, not eight.

What are you talking about? Has the flight scheduled for 10:30 already arrived?

Because of the westerly wind, it came an hour and 20 minutes early.

Oh my life!

Really...

Assistant Manager Si, what gate is flight 097 supposed to go to?

Gate 14. The plane currently at the ramp has 50 minutes more before it starts to pushback.

Fifty minutes? There is still time for passengers who haven't gotten in line to board.

What should we do?

What are you doing right now?

You startled me. You should announce yourself if you're approaching.

I was going to tell you...

You have interesting hobbies: roundhouse kick, chokehold, and swearing. And on top of that being late.

I'm sorry. From now on I'll make sure to be on time.

I promise to never use kicks, chokeholds nor swear words.

I'll do my best to work with sincerity and responsibility.

- That's what she promises. - Anybody can say anything.

I got a call from Information Center 3.

They said at counter C's self-service check-in machine, there's a conflict

between the airline staff and a passenger. What should be done?

Go take care of it.

- Me?- Team Leader!

Why? You can't do it?

I can handle it. I'll go.

- Leave your bag behind.- Oh, yes.

- Your desk is over there.- Yes.

- Not over there. Over here. - Yes.

Oh my...

She doesn't look like a ticking bomb but an idiot.

That's why she's more problematic. She's an idiotic ticking bomb.

- If you're so worried, why don't you go to check her out? - Me?

Then should I?

Mr. Lee Soo Yeon.

- Could you please answer when I call you? - Yes.

Go follow Han Yeo Reum.

- You mean me?- Then should I?

Answer me, please...

The youngsters these days!!

I'll do well... I'm going to do well.

This will be it if I fail here too, Han Yeo Reum.

You did well.

But where even is Information Center 3? Where's the C Counter?

There are times when I lose my way.

Wow, it's a compass.

Yes, it's a compass.

Since you have this now, it's okay if you get lost.

I'll be in big trouble if I get lost.

It's okay as long as you know the direction.

You can always return. So, Yeo Reum,

you can get lost as much as you like, okay?

No, it's never okay, Daddy.

In this world if you lose your way, you'll become a straggler.

That's why I run even today with all my might

not to lose my way; or rather, to hide the fact that I'm lost.

Excuse me, where is the C counter self-service check-in?

Yes, it's this way.

Thank you.

Hey, go and get your boss!

Why are you jerks looking down at me!

What's with this stupid machine giving me a hell of a time?

Please restrain yourself, sir.

What happened?

I guided him to use the self-service check-in because it's a faster service but..

Hey you, why are you discriminating against me?

Why did you ask only me to check-in on the machine?

You're helping all the other jerks but me!

What is he even doing in a place like this?

- Please call the security now. - Yes.

Please wait a moment, Customer.

- Who are you? - I am Han Yeo Reum from the Passenger Service Team.

I think there is a misunderstanding.

What the heck! You jerks...

You made me so angry and you call that a misunderstanding?

I don't want to deal with someone like you. Go and call your boss.

I said to hurry up and call the boss!

Excuse me. What in the world are you doing right now?

Can't you see what I'm doing? Should I show it again?

Go away.

Stop that now! Why are you doing this?

- Stop it!- Let go.

Why, you crazy...

What? Crazy? For me you are the crazy one right now.

Crazy what? What's after that? Crazy jerk, crazy asshole?

Answer him properly, Ms. Han Yeo Reum.

10 months ago

Did you call a customer 'crazy asshole?'

- Yes. - You also roundhouse kicked a customer, right?

Yes. I did.

Han Yeo Reum. How long did you prepare to be employed here?

Three years.

But within 2 months of employment

you went as far as to call him a 'crazy bastard' and turned around to kick him?

Do you want to throw in the towel on your last three years of hard work?

Did you dream that your life is on a 'bed of roses' as soon as you got hired?

If so, wake up and smell the coffee. The company is a cold-hearted place.

Your value is based solely on your abilities and evaluation. Did you get that?

What are you staring at?

What comes after crazy? Jerk or asshole?

Don't stare at me and answer my question. You were going to swear at me just now!

You mean me? Really? How could I?

- Smiling? You're smiling?- Oh my...

You make a low living by selling service, how dare you look down on me, bitch!

The customer is king! I am your king! Got it?

If you're the king, act like the king instead of a dog, asshole!

How I dare to say this out loud?

- Let's use words, please.- What?

- Stop staring! - I said let go of this and use words!

Do you want to die?

Please stop.

Who are you, jerk?

Let go! Let go! How dare you!

Want to use muscles, jerk? Ha!

Let go! Ahhh!

Hey, jerk!

Regardless of place and person,

using violent language and behavior are without a doubt illegal.

In addition, you've also damaged our equipment.

These machines cost about 20 million won (≈ $20,000) each. Did you know that?

20 million?

- 20 million? - You've damaged all three so the total cost will be 60 million won (≈ $60,000).

60 million? What 60 million...

So what? What do you want me to do?

You will have to pay for everything.

For damage to public property you are legally liable for reimbursement.

In the case of this deliberate damage,

you will be held responsible for criminal activity.

Criminal responsibility?

What does that mean?

Basically, it means you're screwed.

Ah...

Assistant manager Si, what happened at the ramp?

Gate 6 is the most available.

The AB Airline flight is scheduled to depart at 10:40.

It did not arrive at the ramp yet.

Why does it have to be AB? Is there anything else other than 6?

Departure area 112 is okay.

Gate K? They wouldn't want to go all the way there.

- Go Eun Seob. - Yes.

- You take care of AB and I'll take care of KR.- Yes.

Yes.

Incheon Tower KR 097- 8 Miles on Final Runway 33 right

KR 097 Tower. Continue approach

Wind 330 degrees, 7 knots, Runway 33 Right- Clear to land

Runway 33 Right, clear to land KR 097

Wait... why? Why? But...

Wait a minute! Where are we going?

Excuse me.

We meet again. We met earlier at the bus station, right?

Yes, well...

Do you work in the legal field? You seem to know the civil and criminal law well.

How did you do this? 20 million won...

You were a big help.

If you can tell me which flight you are traveling on,

I'd like to give you a pass to the lounge to express my thanks.

Lee Soo Yeon

I'm sorry for not introducing myself earlier. I am Lee Soo Yeon from the Service Team.

Anyway, what should we do? Three machines are down.

Excuse me?

What are you going to do?!

There are three self-service check-in machines down.

More than 60 million! 60 million won!

I've heard that the burden of compensation for damaged property is borne by all the passengers.

So, are you saying it's not your money?

No, that's not what I meant.

Stop. I need a report on this account by today.

When, where, why!

Despite being the Service Team member at the scene,

you let 3 self-service check-in machines get damaged—

I didn't let it happen,

the customer was very obstinate and I couldn't stop him.

You're skilled in roundhouse kick and chokehold. Why didn't you use your talents?

You should have stopped him, whether by roundhouse kicking or flipping.

Customer Comments are also available when it comes to auditing

I'm still restraining myself.

You restrained yourself because you were scared of that?

You already have a red flag. You're worried about getting another one?

The youngsters these days... they never want to submit.

No matter what your manager tells you, you know best.

You're the only one who has a lot to say.

You're here. About the self-service check-in machines...

As I think of it, there was a stanchion barrier in the duty free area.

What? Oh yes, I understand.

Miss Han Yeo Reum.

Yes, sir. I will take care of that right now.

Do you even know where the stanchion storage is?

No, I do not.

What can you do if you don't even know where it is?

If you don't ask for help, no one will tell you where to go.

I'm sorry.

- About what? - Excuse me?

You said you were sorry. What are you sorry about?

Well... that...

You say "sorry" out of habit, without even knowing what you are sorry about.

Is that how you are going to behave even in the future?

I'm sor—

Mr. Lee Soo Yeon.

- Respond, will you? - Yes.

You will be Han Yeo Reum's supervisor from now on.

Please be responsible for and report to me everything

starting with the management of the stanchions, anything related to the overall business of the Passenger Service Team,

the method of dealing with and responding to passengers up to the method and approval of payment.

You're not responding again!

Do I have to do that?

- What? - Yes.

You have to, Mr. Lee Soo Yeon.

Let's have a meeting about the autumn performance.

You're really something!

I never acted that way even after I became Manager.

"Do I have to do that"? Wow!

Is that something you can even say? Kids these days...

I'm fine. You don't have to worry about me.

Nothing is going right!

That's fine. I'll take care of it.

I said I will take care of it.

Before all this, I did the hard work alone too.

I've never given work to someone else because I was a woman.

And I've never inconvenienced my co-workers saying I was a frail woman.

It's just a little sprain.

I don't fall down easily. I'm pretty athletic.

If you need it, ask for help.

Instead of that, could I get some information on Section Chief Gong?

I think his personality is way too much.

I'd like to know how I can get along with Section Chief Gong.

Some pointers to get along better with him.

I'd really appreciate your help in getting this information.

Please?

- I'll tell you where the stanchion storage is. - You won't help me with this?

Won't you help me, Mr. Lee Soo Yeon?

Do you have something to write with? The directions to the stanchion storage is complicated.

Just tell me. I have a naturally good memory.

I have a very good sense of direction.

If you turn around, you will see the employee break room.

Yes, I know where that is.

You pass that and go to the employee gate.

Yes, the employee gate... I know.

Pass that, then, after about 5 meters, you'll see a freight elevator on the left.

Take that to the 2nd floor.

Immediately after you get off the elevator, go to the right until you see the immigration office.

After that there is the quarantine station and after that...

Yes.

- Make a left turn in the direction of the sign for the animal and plant quarantine station. - Yes.

When you get to the end of the corridor, you'll find a security office.

If you turn left again after that, the office for environmental management and landscaping will appear.

- If you go 10 meters more... - Ah...

you will see another elevator. Don't take that one.

If you go straight right, there will be door.

That's precisely where the stanchion storage is.

Should I ask the Service Team to help you?

No, I've completely absorbed it.

I can do this.

Fine then.

I wanted to do well.

But again...

I got lost.

This is not a route. It's a maze.

I'm going to go crazy!

Look, Ms. Han Yeo Reum. Are you going to slack off on your first day?

How can something that should have taken 30 minutes, take over 2 hours?

Lee Soo Yeon even went to you

and gave you directions.

What the heck is wrong with you?

That guy pulled a fast one on me, right?

Lee Soo Yeon? The slightly arrogant guy?

Yeah. That Lee Soo Yeon. The arrogant, rude and repulsive...

He pulled a fast one on me on my first day knowing that Section Chief Gong doesn't like me.

He purposely gave me complex directions to the warehouse to make me confused.

You usually get lost.

Anyway, what a first day I had... Wow...

Even if making a living in this world has endless competition, isn't that really too much?

Even if I appear to be his rival...

That's Soo Jae, who graduated from KAIST with a perfect TOEIC score and

he had the highest interview score when he was hired.

What are you trying to say?

I went to a provincial college. I got in after being on the waiting list.

The problem is I'm a dummy. Why is he trying to hold me back?

Is that what you mean?

The well-known rumor about him is that he is mean.

Eating alone is a given, and he has never attended a company dinner once.

He hasn't anyone he is close to and there isn't even anyone who pretends to be close to him.

It's rumored that his handicap is his social skills.

No doubt, he must be the scholarly bookworm type.

But recently, because of some reason, the truth was revealed.

Lately? What happened?

Joon!

Joon!

You're lying. That's a load of bull.

That's why it's a rumor. Rumors are like that,

exaggerated, blown up... and then it becomes a legend.

Anyway, after that incident, he enjoys

tremendous popularity from the duty-free shop staff.

Damn, so annoying.

Even so, it's your duty as a sunbae (superior in being employed earlier) to cater to him. He's a newcomer much like you.

- Newcomer?- Yeah.

He was an intern for three months and has been on the job for only one month.

Please organize the stuff, thank you.

You can't be like this.

Let go of me!

Calm down. You can't go in.

- Let me go. - Please calm down.

Calm down.

What's going on?

She said that she needed to find her son so she's trying to come in.

Her son?

Please find my child.

Please, my child. Yes?

Please.