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[Zane] I'm navigating
through a dark tunnel,

and it just keeps going
and it keeps going.

That's what my life was at the time.

Just a dark tunnel, just keep going,
and I couldn't see the end of it.

I would stop sometimes
when there was some light,

but then I would just continue
down that dark tunnel.

The only time I would get to the end
is at the end of my day.

I would go home and sleep and eat,

and then get ready for the next day
of going through a dark tunnel.

It didn't feel good to wake up
to go to work.

I wasn't happy about going to work.

I wanted better for myself.

Financial freedom.

Generational wealth.

Freedom in general.

Happiness.

Those are the things that I'm looking for.

[man 1] Clearly, the economy is slowing.

[man 2] We felt that there are
significant supply shortages.

We're seeing a uniquely volatile market.

A slow dance into a recession.

[man 3] It's not just
10,000 jobs being cut.

[man 4] …inflation, and one of the areas
that's been hit the hardest is food.

[woman 1] 38% of people last year
did not get the medical care they needed

because it was too expensive.

[woman 2] Talking about the issue
of widespread homelessness.

[man 5] The net worth
of the median household

is nothing, basically.

[woman 3] Does it get to
the root of the issue,

which is rising tuition costs?

[man 6] 43% of students
that go to school today don't graduate.

The entire system needs to be reinvented.

[man 7] We are
in the middle of an AI arms race

that heats up more and more every day.

[man 8] It does underscore
how tight the labor market is.

[vocal warm-up]

[exhales deeply]

Okay, I can do this.

Hi, my name is Megan Sampson.

I'm a software development student at…
Wait, wait, wait.

Hi, my name is Megan Sampson.

I'm an entrepreneur

and software development student
at Year Up.

Currently, I am learning UX design…

Whoa, whoa, whoa.

I'm assuming
you want me to sit right here.

[man] All right.

My name is Brianna Dyer.

Where do you want me to actually look?

[man] Pretty much down the barrel.

- Straight to camera?
- Yes, straight to camera.

Scene alpha, take 1, soft sticks.

[Janai Jeter]
I see all these opportunities.

Just like this street, right?
As if this was an island.

This building that we are adjacent to
has so many companies in it.

So that means it looks like
all they have to do is cross the street.

But there's a divider here.

And for some folks, we don't see it.

They don't see how there's a divide.

For some of them, it's like,
"Just get it. It's here. It's out here."

But there's a barrier
that's stopping them from getting there.

Once we, as a coach,
understand what those barriers are,

we can understand
how there's an opportunity divide.

[Gerald Chertavian]
Imagine if we had an interview process

that measured people
for how long they traveled

just to get to the starting point.

A lot of people in this country
are not only born on the starting line,

but were born 50 yards down the road.

Imagine if we could assess people
on the journey they had to travel

just to get to the place
where they could be interviewed.

[exhales]

[man] So, tell me
a little bit about yourself, Megan.

Well, I have been learning
front and back end,

as well as data engineering and UX design.

So, that's a little about me.

I'm interested in what you can offer
as a front-end developer.

[Megan] Well, I'm very innovative
and I work well with others,

so I think that I can be
a great product to your team.

[man] That's great. Any questions for me?

Um, also,

what are…

Um, what is the day and day life
of, uh, rocket science?

[all laughing]

Believe it or not,
a lot of the work is remote.

- Well, um, I'll be in touch.
- Thank you.

They'll be in touch…

- Great.
- [all cheering]

"I'll be in touch."

[Jeter] So, feedback for our interviewee.

Well, I feel like when he asked her,
"Tell me about yourself."

[continues imperceptibly]

[indistinct conversations]

We are in New York,
the financial capital of the world.

Some of you will show up
to an internship site

and you will think to yourself,

"No one in this room
has had the same journey that I had.

"These people had it made already."

"They've got a degree
from Harvard, Yale, Princeton."

"They've been here for a very long time."

"Their dad or their mom
worked at this company."

They live in some very nice neighborhood
in Manhattan."

The reality of it is

they wake up every morning,

they've gotta say to themselves,

"I'm going to show up
and I'm going to be excellent."

And the only thing that separates them
from you, in most cases…

is mindset.

We have a system that really focuses on

an extremely narrow set of pathways
into decent, well-paying jobs,

at a time when there are
more ways to learn how to do things

than there ever have been before.

I hear so often some version of

"I know what I can do,
but no one will give me a chance."

But why does it have to be that way?

We're now in a world where you've got
70 million people in this country

who do have high-school degrees,

they have all sorts of skills,
but they don't have college degrees.

And they're being excluded from about 70%
of the new jobs that are being created.

We have this situation where you have
the most opportunity that's ever existed,

but it's hard to figure out
which pathway gets you there.

Sometimes, the credential requirements
don't really capture

what is gonna make someone successful
in a job.

Right now, there's about
seven million jobs that go unfilled

because there aren't people that have
the actual credentials to do them,

but they may have the skills.

We see that number
beginning to grow exponentially.

Closing that gap is what's gonna allow us
to have a better economy going forward.

If American business doesn't figure out
how to solve this opportunity gap,

we're gonna suffer.

We won't grow as much,
we won't be as successful.

After all these years,
most of us should be raising hands saying,

"Something isn't working.
What can we do to fix it?"

[Megan grunts sleepily]

- Mmm-mmm.
- [Aura grunts]

Let's get ready.

[sighs]

Aah! [humming]

- Wanna wear your Minnie Mouse sweater?
- Yes.

- You're gonna do it all by yourself?
- Maybe.

Maybe? Be careful.

We could do this one.

- [speaks imperceptibly]
- [video playing indistinctly]

Go!

Keep holding your sleeve. Don't let it go.

[Megan] I've been working since I was 13.

In high school, after school,
on the weekends.

That was one of my first-ever jobs,
um, cleaning.

A lot of clients was in Manhattan.

52nd Street, 42nd Street.

Big buildings with doormen.

And I was like, "Wow, Mom, I want this."

When we talked to the people
that owned these buildings,

they're CEOs,

senior advisors and tech people.

I want this. I want this lifestyle,
and I have to work hard for it.

Monday, business professional.

Black or blue, button-up or a blouse.

If you want to do a blazer
or a cardigan with it,

you're more than welcome to.

[man speaks]

Button-up or blouse.

[man speaks]

Yeah.

- [man speaks]
- [laughter]

- [man] Oh, that's a blouse.
- [laughter]

So we kind of talked about this segment.
What was that like?

I saw people nodding their heads
about if you're ever experienced this.

So how does it make you feel?

For a lot of us, we're going into
the corporate world for the first time,

so we don't know how to maneuver
this type of stuff,

so we feel like
you can be taken advantage of

if you don't know how to be
a part of that system,

how to, like, fit in,

how to succeed in that environment.

Mmm-hmm. Anyone else?

[Carter] I got lucky at Nike,
at my first job.

I worked around people
who wanted me to succeed.

I trusted, so they'd help me.

They would really, really help me
to understand corporate jargon,

there was corporate hierarchy
that you have to understand.

Reporting structures,
you know, all these things, work charts,

that I had never even talked about
or heard anyone talk about in my house.

When you go into an environment like that,
you're like the new kid at school.

It goes way before who you know,
it's like where you're born.

Ask the kids who come from the intercities
what it's like to walk into this building,

it's a whole different world.

You know, the plush carpets
and the big desks and stuff like that.

I had never been in a corporate,
I had never met a CEO

until I finally met one

probably in my last year of college
or something like that.

So I think
I was still a little privileged.

I had great parents,
I went to a nice college and all that,

and that gives you a leg up on life.

[Chertavian] In this country today,

I can predict whether you're going to go
to college and get a four-year degree

more by your bank balance
than your SAT score.

That's a fundamental challenge
in our country.

[alarm ringing]

[sighs]

[Zane] The friend
that told me about the program,

he was one of the first people I saw
that was in the corporate world,

and, you know,
he wore slacks and shoes to work.

Where he worked did not provide
a uniform for him, you know?

That's a difference, for sure.

My first suits, I bought 2 for $99.

They were polyester.

Literally, they're in
a landfill somewhere,

standing up on their own.

But beyond that, I bought everything used.

My first dress shirt, used.

First tie, used.

Belt, used.

Socks, I bought those new.

I didn't care if it was new or used, okay?

My interviewer didn't care
if it was new or used.

I just wanted the job.

Those first few years of working,
I realized, for me to prove myself,

and for me to move up the ranks,
everyone has to start at the bottom.

My philosophy was, whatever job I was in
at any given point in time,

I just focused on crushing that job.

And if you crush that job
and you do great work, you'll be noticed,

and your career trajectory
will take care of itself.

[people speaking indistinctly]

[Hayley Dicken] We have participants
who are coming out of a pandemic.

I have participants who spent
their last few years of high school

behind a computer screen.

People haven't even been
sitting next to each other,

let alone engaging physically
with one another.

Handshake is confidence.

That is truly
the embodiment of that moment…

that lays the groundwork
for how you build.

I would say
a big part of being an entrepreneur,

but also just being a part of working,
like working in the world,

is you have to be user-friendly.

And that starts with
the very first time you meet someone.

Being a great listener is a thing
that will set you apart right away.

If you ask someone how they're doing
and actually listen to what they say,

looking them in the face, it all matters,

and that first impression
is what sets you up

for people to know
if you're gonna be user-friendly.

[indistinct conversation]

It's just from scratch again,
um, meeting new people.

I just am not confident in myself
that much right now in the tech world,

'cause it's not like a school environment

where you can just go up to people
and talk randomly.

You kind of have to prepare yourself
in a professional way.

Because of my English,
I did not think that

I was enough to go out and talk
or to present.

I kind of think in Turkish
and it comes out in English,

so it doesn't match every time,
what I want to say in my head.

Deep down, I just feel like I can do more,

so I think
that gives me pressure on myself.

[Jeter] Sometimes
we go into these environments

and we put so much pressure
overthinking what it is.

It is a conversation.

When I'm having a conversation with you,

what is one thing
that I need to make sure I'm doing?

- [man] Interacting.
- [Jeter] Interacting. Thank you.

Do not create an atmosphere

where folks are just asking you
all the questions, right?

Because now
we are not having a conversation.

I sometimes do not like
making eye contact,

but I am fully engaged
in the conversation.

Looking someone directly in the eye,

it gives, like, a form…

I don't want to say intimacy,
but it feels like it,

and I don't really do well with that.

With my mom, we talk,
and she hears me and I hear her,

and I think that
we communicate well that way.

Um, but in corporate America,

people do look you in your face
when they're speaking,

and they're expecting that back.

So it is something that I have
recently realized that I need to work on.

I feel like
that's part of being professional,

showing that you're attentive.

[announcer] Wall Street.

[Jeter] Once I cross the bridge, right,

I have a sense of professionalism,
confidence, courage.

When you get off the train over here,
there's an energy of professional commute.

Everyone's on that hustle,

and so it almost propels you
into that mindset of, like,

"I'm hungry for it,
I'm ready, I'm energized."

The mindset of the students
has to shift when they get here.

They have to push past a fear,

they have to push past a doubt
or a question, and say like,

"I deserve to be in this mega space,
and the space also has room for me."

[indistinct conversations]

- How are you, mister?
- Well, you're being proactive.

Okay, so, I don't see any final project.

- Help me understand what's going on.
- Um…

You have three final projects
due tomorrow.

Uh-huh. I haven't done it. Yeah, uh…

- Is there a reason why?
- Uh…

Well, my mom had to take a business trip,
so I had to take care of my sisters.

And she also has a business
that I had to take care of…

- Okay.
- …which, like, got in, you know,

cut into the time
that I should've been coding,

which is why, this week,
I wasn't really on top of my labs.

As you can see,
I also had two missing labs this week.

So, with that said, um,

do you understand the requirements
in the final project?

- Yeah, yeah, I do. I do.
- So I want to see…

- [voice fading]
- [heartbeat pulsing loudly]

[Chertavian] There's a young man
I was interviewing for our program.

And I looked at
his high school transcript…

and I remember saying,

"Why are you going to come to Year Up
and be successful and to be on time?

You've been late 56 days!"

He said,
"You know, Gerald, let me tell you.

"I live on my own."

"Therefore, I have to pay
for my own food and my own rent."

"I got a job at Starbucks."

"It'd start at 5:00 a.m. and I could work
till 8:00 a.m. every morning."

"And I had to finish that job
and run to high school"

"to try to be on time,
but it was really, really hard."

"And therefore I was late a lot."

"It's not because
I'm not a capable person."

"It's not because
I don't want to be on time."

"I had to feed myself."

"And that job from 5:00 a.m. to 8:00 a.m.
is what kept me alive."

"And, yes, it meant I couldn't
get to school on time every day,"

but that doesn't mean I'm not capable."

I was never a good student in high school.

And if you're not a good student
in high school,

then people are going to dictate
how you're going to do in college.

So, basically,
you have a life already ahead of you.

If you're bad in high school,
you'll suck at college.

If you suck at college,
you'll suck in life.

You know, not everybody in this world
has to go to college.

You know who didn't go to college?

Einstein.

Thomas Edison.

[scoffs]

Frank.

Frank, who?

The dude who pumps my gas.

We've somehow got this idea in a lot of
elements of elite culture, in the media,

that you have to have a bachelor's degree.

Society has rules.

And the first rule is, you go to college.

You want to have a happy
and successful life, you go to college.

If you want to fit in, you go to college.

I've enrolled in Arlen Community College.

- College? Real college?
- Mmm-hmm.

Oh, Luanne,
you're dreaming with the big boys now.

We're talking six figures each.

- Well--
- That's a generous offer, Mr. Hampton,

- but no, Malcolm's going to college.
- Mom--

You're going to get
a college education first.

He knows what he wants to do
and he's in a good college.

- College.
- College.

And that's ridiculous.

When almost no one had bachelor's degrees
in this country,

we built the Empire State Building
in nine months.

In fact, 95% of the civilization around us

was built by people
without bachelor's degrees.

As early as 1909,
only 9% of Americans went to high school.

But by 1939, 79% of American teenagers
were going to high school.

The reason it happened
is because communities across the country

wanted to see their children
be able to get

what you would then call
the jobs of the future.

Secretaries, telegraph operators,

it might be to work in a car factory.

There were all these new jobs

that were better jobs
than the people wanted.

And high schools were a mass movement

that allowed people to get those
broad-based skills for those jobs.

World War II came, the GI Bill came,

now you started having
mass college education.

We needed more doctors, more nurses,
we needed more engineers.

But then sometime around the early '80s,
there was this report that came out.

This presidential commission
called A Nation at Risk.

We've taken a long, hard look
at America's educational system

and found that quality is lacking.

[Auguste] One of the things it said
is that our high schools are a disaster

because they weren't preparing students
to succeed in college.

Our high schools were never designed
to help students succeed at college,

they were designed
to help them succeed at life.

[Chertavian] Throughout
the '80s and the '90s in our country,

we began a rhetoric that said
everyone must go to college.

That college-for-all mentality.

Some of the successes of people
isn't because they went to university,

it's because they already grew up well,
they were already educated,

they went to good high schools
and colleges.

That's good enough to get starting jobs.

[Auguste] We want college
to be a bridge to opportunity,

but what we don't want is for college
to become a draw bridge that you pull up,

and everybody who doesn't get across it
is on the outside looking in.

[reporter] The latest economic snapshot
shows a staggering increase

in the number of people
who have lost their jobs.

The nation's unemployment rate
bolted to a 14-year high.

[Dr. Jackson] In 2008, with the recession,
we saw many people out of employment.

At that point, employers were
in a very powerful position.

They could be picky
about who they wanted to hire,

when they wanted to hire them,
and how they wanted them to work.

In 2008,
you also saw the rise of the Internet,

and applying on jobs en masse.

The good thing about that
is that it made accessing jobs

and applying for them widely available.

[Auguste] On the other hand,
it poses a problem for HR departments,

a real problem, which is,

before, maybe 35, 40 people
applied for your job.

Now you get, let's say,
400 applications, or 800 applications.

Well, you can't really go through
400 or 800 applications.

Well, how do you sort those out?

What filters do you use,

what switches to say,
"Yes, I'll speak with you, or look at you"

and "No, I won't"?

A very easy switch to pull

is "Do you have a four-year degree
or don't you?"

It became a sorting mechanism.

In fact,
a pretty inelegant sorting mechanism.

[Dr. Jackson] Now you have a computer
that's screening people out

versus screening them in.

Would I prefer my kids to go to college
or not go to college?

I say the same to them
as I say to anybody:

I really think
going to college is a good idea.

I think learning how to learn is
one of the greatest skills you could have.

But at the same time,
it's not for everybody.

It's not just about the education you get,
it's the experience you get.

I made a decision
to leave a four-year university

to go to a two-year technical school.

I don't know if I'd have
ever gotten into the technical industry

if I didn't make that decision
and that transition.

Education's a lifelong thing.

It's not something that
you go to four years of college,

and somehow you're fully prepared

for what the world will demand from you
in 20 years. You're not.

It's not about college,
it's really about skills.

When you're hiring someone,
presumably, you're hiring them

because you think
they can do certain things.

If I'm not choosing the person
based on the degree,

but based on an authentic assessment
of what skills they have,

you, as an employer,
are going to get exactly what you want.

In fact, it's been proven
that if you hire for skills,

that is five times more predictive
of your future success

than if you purely hire for degrees.

[instructor] Step one is gonna be,
you're going to take this apart.

You have some tools in front of you,

and you're going to take apart
the chassis from the computer,

and you're going to remove hard drive,

remove motherboard,
power supply from the device.

If I'm your boss,
and I give you a month to do something,

and you don't do it,
you might not have a job next week.

I want you all
to be able to fly through it.

So, go ahead.

- You want to take the panel?
- Yeah, we could do that.

[Lamia] Okay, this one we can take off.

I could just take this one off.

Oh, I see we have a starting point.

[Lamia] Let me open this,
so we can see what else is underneath.

[man] Okay, so now we can take this out.

We can, like, flip it,
exactly like the other things.

[Dr. Jackson] How do we assess people
in different ways

so that we can recognize and understand

the skills that they actually come with
beyond having a degree?

We have to take it upon ourselves
to widen the aperture of who we can hire

and then provide that training
as people join the company.

Now we're gonna do the reverse.
Put everything back together.

[man] There we go.

Yeah, Larson, do you wanna just like…

- It's the same thing. It flips.
- Yeah.

- [man] Ha-ha!
- [Lamia] You did it!

Oh, yes, you're right.

- Also, this is gonna come out of here.
- Hard drive.

[man] Here we go.

[instructor] No, that's good.

[man 1] I got it.

[woman] There we go.

- [man 2] You guys got it?
- [woman] Yup.

[man 3] There we go. All right.

[instructor] All right.

[woman chuckles]

[instructor] All right.

There are different types of skills
that are needed

to thrive in a corporate environment
and to take on more responsibility.

There are the hard skills,

things that we think of
related to retail basics

or retail math, if you're at Walmart.

And then there are these things
that some people call soft skills.

Things like empathy,
things like the ability to listen,

and apply what you learn and grow.

Did you earn people's trust?

When you speak, do you speak with clarity?

Do you treat people respectfully?

Showing up on time is respectful.

At Workday, my co-founder Dave and I
interviewed the first 500 people.

What we really dug into
was whether they had

the personal characteristics
to be successful.

Characteristics like integrity,
teamwork, working hard,

knowing how to interact with folks
in a business setting.

Making sure that
you're constantly learning.

They sound like soft skills,
but I think they're essential.

[train chugging]

[Mark Cuban] If you're on the train
for 40 minutes every morning,

and 40 minutes every night,

that time to yourself
is incredibly valuable.

I always tried to listen
to something motivational or educational.

You know, back in the day,
I would listen to this guy, Zig Ziglar,

and I would drive around
looking at big houses,

trying to get all fired up.

I would listen to educational tapes.

I was trying to teach myself
different things,

because I knew I had a lot to learn.

If you're able to take that downtime

and be disciplined enough
to use that to teach yourself something,

you're gonna get ahead.

[indistinct conversations]

[Brianna] Very first day,
very first boot camp,

he said, "Pull out your laptop
and make a website using HTML, CSS."

Everyone else was coding their lives away,

and the first thing I said, I said,
"What is HTML and what is CSS?"

I didn't know what I was doing on day one.

With me, it's always, like,
the fear of not being enough for anything.

Yeah, honestly, I feel like it's always a…

- What's that word?
- What?

- Impostor syndrome.
- [Brianna] Yes, that's a good one.

Yeah, so, I don't know if any of you know,
but I wasn't born here.

I was born in South America.

Honestly, that felt very nerve-racking,

because I'm not really good
at meeting new people,

or interacting with people.

And I feel like when I joined the program,
it was like that.

Do you think you belong here right now?

[Andres] Um…

- Uh…
- [Simge] Spill the tea.

[Andres] I don't know, I feel like…

Coding is your thing.

Yeah, it is, it is, you know, so…

[Carter] You hear that phrase
"impostor syndrome" a lot.

Our company makes film and TV,
but I'm no filmmaker,

I'm no set designer.

We are going to do
a tower building activity.

So let's all stand.

I used to get it when I'd go,
"Oh, man, I'm gonna walk in this room

"and they're gonna start talking about
the set for this show or this movie,"

and they're gonna realize
I don't know what I'm doing."

[imperceptible]

[Carter] But the key in that moment
is to lean back into myself and go,

"Okay, but if I think I need to know…"

[Simge] Hey, wait, what are we doing?

"…ask the question."

The best person in the room is the person
who can admit what they don't know.

The tower must be three feet tall.

When I was a new engineer
joining General Motors,

I didn't know how to do everything.

We need a structure first.
Have you thought of that?

Like putting the markers inside.

[Mary Barra] I'd lean over
to the person next to me and say,

"Hey, I'm dealing with this situation.
Have you ever seen this before?

Do you have suggestions
on what's the best way to handle this?"

- [Simge] That didn't work.
- [Brianna] It's just gonna flop.

It's important for people
to spend time together to collaborate.

Hold on, hold on, hold on, hold on.
All right.

[woman] Oh, God.

I told you. Hold on, hold on.

[all cheering]

- [Simge] It didn't fall!
- It didn't fall!

[indistinct conversation]

[Zane] This is the DNS server,
but this is the DHCP.

Stop, stop, stop.
You have to turn it on first.

- Oh, on.
- 172.

[Zane] It's still not working.

[woman] Have you changed that?

[Auguste] By the time I was
in the Obama administration,

I had been working with high-level people
for 20 years,

and I felt a little more comfortable,

though, of course,
every new environment you go into,

there's a whole new vernacular,
a whole new set of assumptions.

I think a lot of times you think
the safest thing is not to speak up.

But I actually discovered that
that's not really the safest thing.

Trust your judgement,

because your judgement
is bringing something to the table.

[indistinct conversations]

[Dicken] Lamia is a participant who is
carrying quite a lot on her shoulders.

She's got a lot of responsibility at home,

she's got a lot of responsibility
to her family and to herself.

She also has big expectations of herself.

I think Lamia knows
that she can go really far.

She's not looking for a place
that's gonna see her as one in a hundred.

[Elma] So when was the last time
we were here?

- [Lamia] Definitely several months ago.
- With our cousin, yeah.

So how has it been, like, so far?

How are you feeling about internships
and everything?

[Lamia] I don't know.
I'm a little nervous.

Us being both head of the household, like…

You're head of the household,
but me helping you support the family…

- Right, right.
- It's been hard.

I'm tired of spreading myself thin
and working so many…

Yesterday I worked from 4:00 to 9:00,
and in the morning, I had my other job.

- [Elma] Oh, my God.
- So it's a lot. So I'm a little nervous.

I hope to be finally in a place
where I can be financially stable.

- [Elma] Yeah.
- With one job,

- and have this career trajectory.
- [Elma] Yeah.

[Lamia] I usually work from
5:00 to 10:00, or 4:00 to 9:00.

Then I come home
and have to finish my deliverables.

I'm not even sick, like, physically sick.

My body can't take this anymore.
I need to rest.

This is the final stretch.

I want to get somewhere
where I feel like I'm comfortable,

or like I have financial independence.

[Megan groans]

Aura. Aura, get your backpack.

[Jeter] This is your second time
around here.

What's two time's the charm been like?

Um, the first time,
I had a lot of family issues.

I had to leave so I can get a job.

It was a sales job.

But in the midst of it,
I realized that I can't continue.

I don't want to be 30
and not have a stable career for myself.

So, now it's a different ball game.

I have to finish it.
There's no option, there's no dropout.

I'll work through it
because there's no other option for me.

When your back's against the wall,
you've got only one direction to go.

And that power of broke propels people,
it motivates them.

It sends them to get out
and just do what you need to do

to get where you want to get.

Putting in the effort, that's grit.

And that grittiness
is incredibly important.

It's never a straight line.
There's no easy path.

My dad did upholstery on cars,
my mom did odd jobs.

Neither had gone to college,
didn't have a lot of money.

I started selling when I was 12 years old.

I was selling garbage bags door to door.

[mimics knocking at door]

"Hi, my name is Mark.

Do you use garbage bags?"

I did whatever I had to do.

I didn't think I'd be in this situation.

I just wanted to get ahead.

I just wanted to be
where I could control my own destiny.

[Jeter] Everything is at stake.

This impacts generations.

Generations before, generations after.

These students now have the opportunity
to take their parents

and their families off of neighborhoods
and put them in homes.

This is past just a job for you.

This is past just opening the door.

[Auguste] If you are going down
in one direction,

and you have the opportunity
to make a hard turn,

to change the course of your life,

for you, it might just be a small turn,

but for the generations
that come behind you,

it's gonna be
a significantly different situation.

[Jeter] So continue to grow
through the process.

This is not mastery, again.

And what are interviews? A…

- Conversation.
- Conversation. Just that.

You have meet-and-greet too.

Do not oversell yourself.

Don't look at your watch.

Be sure that
you're not restating your resume.

Don't brag. Remember humility.

Do not leave the interview without asking
for some form of communication from them.

Yeah? Coming through?

All right, let's practice.

[Chertavian] Interviewing feels like

one of the most high-stakes environments
you can be in.

People make a decision in the first
30 seconds of the interview about you,

and then spend the rest of the interview
justifying the decision they've made.

- Hi. Lamia. It's nice to meet you.
- [Zane] Hi.

[Lamia chuckles]

Welcome to blah, blah, blah.

[Andres] No, just say "Hey."

"Hey"? Very professional.

Do your homework. Be prepared.

Do some research on the company.

You need to be really thoughtful,
you need to prepare,

and then you need to present yourself
very professionally.

[Lamia] Hello, welcome to your interview.

- [Zane] Hello. Zane Richards.
- Hi. Lamia. Nice to meet you.

[Dr. Jackson] At an interview, immediately
you're thinking about being judged.

Even before you get there, you're like,
"What do I wear? How does my hair look?

"What's on this resume that I have?"

"How am I gonna explain my experiences?"

"Will they like me?"

Will they think that it's enough?"

We psych ourselves out.

Hey, no need to be nervous.

I'll never forget the first time
I was with a career counselor,

and they had taped me in an interview.

And I thought I did a pretty good job,
and when they showed me the video back,

- you know, I kept saying, "Um."
- Um…

- Um…
- Um…

[Dr. Jackson] When I was thinking,
my eyes would roll up.

I had no idea
that that was even happening.

Everyone has their strengths.

I may be stronger in a certain area,

I may be weaker in another one.

I suck at interviewing.

I mean,
I am the world's worst interviewer.

Yeah, I learned a long time ago
never let Mark interview.

[Barra] Make sure that
the people that you're talking to,

they know that
you're really interested in that company.

One of the questions
I always ask people is, "Why GM?

Why are you interested in GM?"

And think about that,
because if he's just trying to get a job,

that's very different than

"I wanna work for this company
for these reasons."

And I've heard there's many opportunities
for growth in the company,

and that's what I'm looking for.

I'm looking for a company that's committed
to the development of their employees.

[Dr. Jackson] Most hiring managers,

what they really want to know
is they really want to know you.

They want to know you beyond the paper.

The technical part
is just a check in the box.

They're always going to get candidates
that have the skills already.

So you wanna think about
the things that make you different.

For example,
I've been playing the cello for 30 years.

And my first language is Spanish.

A lot of people wouldn't know that, right?
That's different.

Everything that you think is weird
about you is probably your superpower

and what you want to double down on.

Before I even start anything,
I first want to fully understand

what the program should do
and how it should run.

[Doug McMillon] When I interview people,
I try to get to know them as people,

and understand what kind of leader
they're going to be,

how they're gonna inspire others,

if they're gonna help further our values
and culture of the company.

So I'm really focused on
"Who is this person?"

Thank you for your time.

Um, I really enjoyed
hearing about the company.

- I look forward to hearing back.
- Thank you.

Any questions for me?

Any questions for me?

[Simge] No, thank you for having me.

- We'll keep in touch. Bye.
- Have a good day.

- It was really great to meet you, Zane.
- Thank you. You too.

- You'll be hearing from us soon.
- Thank you. Appreciate it.

[exhales deeply]

[mutters indistinctly]

Good morning, everyone.

Today, I'm going to be talking
a little bit about my developments.

I hope to show you
that I'm ready for internship and…

My first role in our home office
after coming out of our stores

was as a buyer trainee,

and I was responsible for a big part
of our fishing tackle business.

I didn't know anything about fishing.

And my supervisor said,

"On Saturday, we've got a meeting,

and you need to show the company
that you've reduced the price on an item."

Good morning, everyone.

Well, that was Monday
and that was Saturday,

and I didn't have the first clue
of what to do.

Thank you so much for being here.

I'm very excited to learn,
um, continue to hone my skills…

That Saturday morning, I got to stand up,
and with a shaky voice and a shaky hand,

tell Sam Walton about an item
that you spray on a hard lure

that's supposed to make the fish think
it's a live animal and strike the bait.

I'm assuming it'll probably be my journey,
um, post Year Up as well, so…

After I described the lower price
and everything else,

Sam said, "That's all well and good, son,
but what makes you think fish can smell?"

To which I had no answer.

Everyone laughed,
and I just went and sat down.

- [man] Can I ask a follow-up question?
- Yes.

[McMillon] You've got that anxiety inside
and you just have to overcome it.

Remembering to breathe,
remembering to listen.

Well, thank you for the question.

I think that's a very great question.

I still feel some of that today,
but I certainly felt it back then.

- Thank you so much.
- [others] Thank you.

[McMillon] That was a tough first week,
but we made it through.

I'm super stressed because, number one,

I don't know how I'm going to behave
on the first day.

By "behave," I mean, what do I wear?
What do I do? How do I talk?

How do I… Who do I eat lunch with?

- [Brianna] People?
- [soft laughter]

- Yeah, I agree with you.
- [Simge] Thank you, Andres.

Honestly, I was really scared at first,
and a bit sad because, you know,

we got so used to coming here
and meeting, you know, our friends,

and, you know, learning.

I actually had a really nice conversation
with Brianna.

She told me how
sometimes it's good to hold on to things,

but also you grow out of things.

And I feel like
this program has taught us a lot,

that it's time to grow out of it.

[woman] Okay, so,
interesting speech, right?

- Was his speech perfect?
- [Simge] No.

[man] It was pretty good.

It was good, but was it perfect?

If you notice,
he slightly stumbled over a word.

He caught himself, fixed it and moved on.

That's the art of public speaking.

[Andres] After high school,
I couldn't go to college,

nor could I get a good-paying job.

So I started construction
that would pay me cash.

The very first day,
they had me carry up, like, 40 drywall.

It was so exhausting,
and at the end of the day,

I just felt like
I could do something more with this life.

I'm one of the lucky people

who finally found something
that they're good at and that they love.

And I just can't see myself doing
anything else besides programming.

It's all up to me.

It's not going to change
unless I want it to change.

So, that really drives me

to try and do the best that I can.

[Chertavian]
So now, to walk us through the full stack,

we have Bilal and Andres.

Public-speaking skills
are incredibly important skills.

And it's all about practice.

Say that speech ten times

in your basement, in your bathroom,
wherever you are.

Get comfortable with it.

People think public speakers were born.

Public speakers just practice.

[Carter] Going into corporate America,
going into a job or a company,

you have to go into it

knowing that you can execute
and get what they want done,

because if you don't have that confidence,

the people within the company
who you need to work with

will see it quickly and make assumptions.

"He doesn't get it. Shouldn't work here,"
and then move on.

So we're gonna first start off with
what is full stack development.

It is basically
everything from front to the back end.

The front end consists of a webpage,
typically from HTML and CSS.

And then, you also have the back end
which would be…

Think of it like
the machine of the application.

[Carter] It's important to always have and
show and let people know you're confident

without being cocky or overbearing.

It's very, very important to do that,

because you want, again,
the people at the company

to want to work with you.

[Zane] Safety panels, fire safety panels,

I learnt how to wire up
surround sound systems.

I was like, "See, this is what
I'm going to use in my real life.

I'm gonna hook my living room up,"
you know?

I think you're a good conversationalist.

He goes into quiet spaces,
he makes people feel comfortable to speak.

- [woman] You think that about yourself?
- Yeah.

- [Zane] I think very little of myself.
- No, you don't, Zane.

You have a lot of confidence.

[Zane] No, I do…

fake it.

No, I have confidence,

but there's some things
I'll still be like,

"Yeah, I could do better at this."

There's always room for improvement
for everything.

- Yeah.
- I think you are a good conversationalist.

[Brianna] He'll walk in, say,
"Good morning, everyone."

Who is this loud boy? Oh, it's Zane.

Like, you know? Who is this loud…

Loud? I didn't know I was loud.

[Brianna] It's okay.
You have, I think, a commanding voice.

- Oh, thank you.
- Yeah. That's good.

- You bring people together.
- Really?

- There we go. Yeah, he does.
- I just have been able to do that here.

- Really?
- Yeah.

Well, good job. [laughs]

Thank you, guys. I appreciate it.

[Eschenbach] These softer skills,
also sometimes known as EQ,

I find to be just as important as IQ.

Being authentic,
being humble, being grounded.

Empathy is really important.

Caring for others.

You get this through experience.
You get this from engaging with others.

You get this from watching
what the best people do,

and you take the best of all that

and incorporate it
into your leadership style.

[imperceptible]

[Zane] I'm in here most of…
[chuckles softly] most of my time.

I needed to find something outside of MTA

that worked my brain,
that was challenging,

so that I can just, uh,
have something to do

instead of just waiting for
the next time I had to go into work.

What's good, y'all? It's your boy OneDay
back with another video.

I'm trying some new things out.

If this is your first time being here,
share, like… [voice fades]

During the pandemic,
I was the only one working.

My wife was at home,
holding down the fort,

and I was the one
that was holding it down financially.

Now the roles have switched.

She goes like, "You did your time at MTA
and you were miserable.

"It's my turn now
to take care of things financially"

while you go out
and do what you need to do to be better."

I don't have children yet,

but I've been thinking about them
for years.

I did not want to have a baby
while working at MTA,

because of how tired I was all the time
and how I just was not happy.

Way happier now,

but the financial part
hasn't come back yet.

So, this is pretty much
phase one on our plan.

Be happy, get through this,

and then get the well-paying job
that, you know, children need.

Good morning.

- Zane.
- Nice to see you again. How are you doing?

[indistinct conversation]

Yeah, yeah, everybody's here.

[exchanging greetings]

- Good to see you.
- You too.

- Okay, we're ready when you are.
- All right.

Okay, good morning.

Um, my name is Zane Richards.

I'm a part of the IT track at Year Up.

The thought process used to be,
"I've never done this before.

"I don't think
I'm going to be able to do it,"

or I don't think
I'm going to be able to succeed."

With technical support,

troubleshooting skills
and communication skills go hand-in-hand.

My thought process now is,
"Okay, I'm going to try my best,

"and if I don't succeed,
I'm gonna learn from it,"

and then I'll be able to apply it later."

That's something that I understand
way more now.

Honestly, it was just
a whole bunch of numbers to me.

And it was like,
"I don't know how to make sense of this."

Giving yourself the space to fail,
that's a big deal.

And I remember hearing that from managers
as I was coming through the ranks.

And I didn't get it until later.

And I couldn't say that before,
five, six years ago.

I was still in a space where I felt like

if I felt a question was "stupid"
or "not smart," then I wouldn't ask it,

but now I'm a space where I don't care.

If I want the information,
I'm going to ask the question.

[Dr. Jackson] Unless you are willing to
take a bit of a risk,

it's hard for you
to get to the next level.

It's hard for you to learn anything.

You have to be able to risk
not being able to do it

to actually learn it.

[woman] I also have some feedback
I can share with you.

Okay. I love feedback.

To succeed in corporate America,
they're gonna have to be willing to fail,

to ask questions, to not know the answer,
and to be vulnerable.

[Megan] I need to believe in myself first.

Like, I cannot expect anyone
to believe in me and my capabilities

and what I'm gonna do.

So if I do it first, and then…

I did, so my family, everyone around me
was like, "Okay, you're doing this. Okay."

[laughs] So, yeah.

Can I ask… It's a little different
'cause I don't have kids yet,

so, when I'm planning my goals,
I'm just thinking about myself.

How is it different for you
that you do have a child?

[Andres] That's a good question.

[Megan] Literally everything that I do,
every decision that I make,

it is based on her future.

So, all of my goals is based on,

"When you get older,
you're gonna be good." [laughs]

If I fail, I don't feel like
I'm just failing myself.

I'm failing everyone that believes in me.

[laughs nervously] And even though that's
a heavy burden to put on your shoulder,

but that's what keeps me motivated.

My mom and my daughter and my grandmother,

and that's who's in America.

But if you go into my family in Trinidad,

you have my cousins and my uncles
and my nieces and my nephews.

They're all rooting for us in America

to, like, try to be able to help them.

[vocal warm-up]

It helps me enunciate my words
a little better,

and loosen up my body,
or my mouth, if I'm too tight,

um, so that I'm ready to talk.

I feel like
the first five seconds someone sees you,

that's how they judge you,

and you need to present your best self.

- Good morning.
- [man] Good morning.

[Jeter] We're ready when you are.

Hi, my name is Megan Sampson,

and this is one of my capstone projects
to end my Year Up session.

Um, mmm… [chuckles]

Can I start over?

I got this.

I can do this. I got this. I can do this.

I can, I can, I can.

[inhales deeply]

Hi, everyone.

- [Jeter] Good morning.
- [man] Hi, good morning.

[Carter] Focus is a big part of surviving.

There's focus on the task at hand,

there's focus on
what you're trying to accomplish,

and there's focus on where you wanna go.

And we have the output,

and we link it to the Java script
that has the data,

and that's how we output it
in the drop-down.

[Carter] The more focused,
the more disciplined people

can actually sometimes go further than
the smart people or the talented

who lack that focus.

[imperceptible]

[Carter] You have to focus on the task
every day.

What I got to do?
What's the job? How do I deliver?

But also, big picture:
Where do I wanna go?

What do I want this all to mean?

[Cuban] When you get that first job,
you're getting paid to learn.

And it doesn't matter
if you dropped out in tenth grade,

you graduated from high school,
you went to college,

you got a master's degree in whatever.

When you get that first job,
you get paid to learn.

And if you look at it that way,
as an opportunity

to educate yourself
about the business world,

about whatever it is you're doing,

then you'll start realizing that
that's the foundation to do other things.

At the end of a day,
companies need folks who can learn,

and who bring
a set of skills and competencies.

And the way work is structured today
is much more about teamwork.

It's about
the attitudes and behaviors you need,

it's about emotional intelligence,

it's about complex communications.

These are things you can actually assess.

[Ruben Harris]
You have to protect your dreams out here.

Not just from haters and negative energy…

[indistinct conversations]

…you gotta protect your dreams
from yourself.

When you're going on this journey,
there will be doubt.

As long as you are doing your best
every single day,

you will figure it out. Just don't quit.

[indistinct conversations]

[woman 1] American Express.

[man] Morgan Stanley.

[woman 1] With $2.46 trillion
in assets under management…

[woman 2] One of the oldest
financial firms in the world…

[woman 3] Operating in
more than 130 countries…

[man] More than 60,000 employees.

Fortune 500 list

of the largest United States corporations
by total revenue.

[woman 1]
American Express will be hosting…

Jaiden Rodriguez!

[all cheering]

[woman 1] Cadell Chapman.

[man] Sumaiya Hossain.

JPMorganChase will be hosting…

MD Miah.

Simge.

Sukaina Syed!

Tahara Begum.

Sophie Wu.

Congratulations.

From JPMC, there's one more.

Ruth Honore.

[tense music playing]

One very special intern
will be joining FINRA.

It is the largest independent regulator
of security firms in the United States.

FINRA will be hosting…

Zane Richards.

[all cheering]

I have the privilege of announcing

the interns
that will be going to LinkedIn.

[imperceptible]

[man] LinkedIn will be hosting
eight interns.

- Deysi De los Santos.
- [people cheering]

[man] Monita Houssain.

Frank Bajana.

Karina Lopez.

Michael Lahens.

Cody Phelan.

Lamia Rahman.

And I have the pleasure
of announcing the interns

who will be going to Morgan Stanley.

First up, we have Charlie Riviera.

Anwar Alshohatee.

Andy Johnson.

Brianna Dyer.

Bilal Malik.

Pemba Sherpa.

- Andres Paucar.
- [people cheering]

[Jeter] Okay! The interns
who will be joining Johnson & Johnson.

Johnson & Johnson will be hosting…

Abdul Warisa.

Aiyana Williams.

And Megan Sampson!

[imperceptible]

[Jeter] Congratulations.

[Megan] On the train back home,
I actually shed out a tear, like a couple.

It was like, "Wow, I am really going
to Johnson & Johnson.

A company that I have been using
since I was a baby."

It's like a dream.

[Zane] There was a time
where I was afraid of success or failure.

But now I'm more about the journey
and learning from it.

I wanna keep
the same willingness to learn,

that same curiosity,

enter into my internship with laser focus.

[Megan] I'm excited for my daughter.

That's really why I was so emotional,

because to be able to look at her
and say like, "I'm really trying my best."

This is not just one or two people.

You're talking about
a significant percentage of your country

that can gain access to economic mobility

if we just change the way we think
and change the way we act.

[McMillon] The numbers
speak for themselves.

Skills-based hiring
and skills-based training

are an important part
of the country's economy,

and of the future.

And that takes work.

These are complex systems
and it didn't happen overnight.

We need to open horizons,
look at skills, train people.

You can have these strategic visions,

but at the end of the day,
jobs lead to dignity, lead to health,

lead to homes, lead to families.

It is a virtuous cycle.

[Cuban] In order for communities
to grow and thrive,

you have to be able to lift people up,
so that they can be participants.

That's the American dream, right?

We're all thriving.

We have to think about
people who live in rural communities.

We have to think about
people who live outside of urban centers.

We have talent
that is all over this country.

That results in us having
a more vibrant economy.

That results in
our country being more competitive.

And this is why skills are so important,

because when you reskill your workforce,

you're prepared
to take advantage of the good times,

but you're also prepared for any headwind
that may come at you as well.

Talent is what wins in the end.

Teams are what win in the end.

Skills are what deliver in the end.

In companies that find a way
to build diverse teams

with people who have the skills,
however they got them,

are companies who are going to win,
and are companies that should win.

When you actually allow people
to show what they can do,

they're gonna surprise you.

Then we've got a system that can work.

[upbeat instrumental music playing]

[music ends]

[pensive instrumental music playing]

[woman] You know he asked me
if ham and pork were the same, right?

[Andres laughs]

No, I didn't know ham was pork.

[laughter]

[music continues]

She said, um, "Guess how many photos
I have in my phone."

- [laughter]
- I said, "3,000."

She said, "No."

I said, "8,000." She said, "No."

I said, "12,000."
She said she has 25,000 photos.

They're not photos of me.
They're TikToks and things that I saved.

I don't wanna hear that.
Why do you have 25,000 items?

Let's see… Do you wanna--

No, I don't wanna lose no more. No!

[Megan] I can't do that one.
Most I can do is this. I'll be like…

- You ready?
- I'm ready.

[Megan] All right.

[laughs]

[Zane whooping]

[Megan] Now you better do that.
You better be like…

- [Simge] Hey, wait, what are we doing?
- [Megan] We have to build a tower.

[Andres] Wait, are you from Brooklyn?

- Are you from Brooklyn?
- Yeah.

I said it real Brooklyn-y?

- Yeah.
- [laughs]