Original subtitles

[tense music]

- [Narrator] In airplanes.

- Why are you kicking me off the plane?

- [Narrator] And airports.

- Stop!

- [Narrator] People are acting up.

- It's only gonna get worse.

- [Narrator] And acting out.

- [Narrator] More than ever.

In recent years, unruly passenger incidents

have more than doubled

and all of it is caught on camera.

So fasten your seat belts.

- No, this is wrong. Oh my Go!

- [Narrator] We're headed for the not-so-friendly skies.

[intense music]

- [Narrator] Airline drama is on the rise.

We're inundated with stories of meltdowns,

misconduct, and all-out brawls

across the world.

And back in 2021, the madness reached a boiling point.

The global pandemic made masks mandatory

and total FAA fines against problem passengers skyrocketed

from 600,000 to $5 million a year.

- If we don't stand up, it's only gonna get worse.

- [Narrator] In another incident, this woman was asked

to fix her mask after allegedly wearing it improperly.

She's resisting, but this mini rebellion

is getting her nowhere except off the plane.

[passengers cheering]

She's not the only passenger

who doesn't like to be told what to do.

- [Narrator] On a flight to Las Vegas,

this woman is upset over, you guessed it,

having to wear a mask.

- What are you doing, huh? What are you doing?

What are you doing? What are you doing?

Fly the plane, what are you doing?

- [Narrator] The pilot tries to calm things down.

- [Woman] I'm trying!

- [Passenger] There's all this commotion.

- [Narrator] But it's clearly not working.

- [Passenger] Oh my God.

- [Passenger] Call the security.

- [Passenger] I don't feel safe too.

- Tell me what's going on.

Nobody on this airplane is wearing a mask.

- [Narrator] Nobody except all of these people,

but she suggests a different reason for the conflict.

- What's going on? Why are you kicking me out the plane?

'Cause I'm white?

- [Narrator] This final outburst does nothing for her case

and the agitated woman is ordered to leave the plane,

which the remaining passengers don't mind at all.

[passengers applauding]

- [Passenger] Woo!

- [Narrator] After some parting shots, she leaves

and yet another mask-related showdown is finally over.

- What's going on? Why are you kicking me off the plane?

[plane engine roars]

- [Narrator] It's a cardinal rule of traveling,

never leave your bag unattended.

And this is why.

- [Narrator] At Cleveland's Hopkins International Airport,

a passenger was waiting to board his flight

when nature called.

Moments later, his bag is missing.

- [Officer] You say your ID's in there also?

- [Narrator] Luckily, this officer is on the scene

to offer some assistance.

- [Officer] What time's your flight?

Seven, seven. - Seven?

Let me just double check over here.

- [Narrator] After checking security footage,

the officer tracks a man

who seems to have brought the bag to a departing plane.

- [Narrator] The officer boards the aircraft

where he makes a shocking discovery.

- [Officer] What's your name? Let me see your ID.

- [Narrator] The man in question is actually a flight attendant.

- [Officer] What happened?

- Well, sir, I saw an unattended bag

and I was gonna present it to the gate agent

when he was done boarding because he was unaware.

Like, nobody was aware--

- [Officer] So you're gonna take an unattended bag,

that you don't know what's in it,

and you're gonna take it onto a plane

that's going somewhere with all these people on it.

- No, sir, I did check the bag.

- [Narrator] While the flight attendant is questioned,

the officer returns the missing bag to its rightful owner.

- Why don't you go through here and check and see what's missing

if there's anything missing. - Stolen?

- [Narrator] The young man is relieved

to find that everything's there.

Although the flight attendant was never charged,

the airline later reported that he was fired.

As for the officer who saved the day,

his good deed doesn't go unrewarded.

- [Officer] Hey, sure, man.

[plane engine roaring]

- No, no! [passengers clamoring]

- [Narrator] Plenty of conflicts break out

in the close quarters of an airplane.

And sometimes, they spill over right into the airport.

- [Narrator] This war of words was all caught

on security body cams.

- [Narrator] The friction reportedly started midair

when a group of women allegedly began taunting

another female passenger

and the back and forth continues on the ground.

- [Narrator] Another officer intervenes

and before he knows it, the women are in his face.

- [Narrator] Suddenly, it's an all-out brawl.

- [Officer] Hey, hey, hey, hey, hey.

Stop, stop, stop. - Let go of me!

- [Officer] Hey, hey, hey, hey.

[indistinct struggling]

- [Narrator] An airport officer has his hands full

as he tries to break up a heated, verbal altercation

between these six women.

- [Narrator] Once fists start flying,

another officer intervenes.

[indistinct struggling]

- [Officer] Hey, hey, hey, hey, stop.

- [Narrator] But it's still not enough

to get the situation under control.

[indistinct struggling]

- [Officer] Hey, hey.

- [Officer] Hey, hey. Stop, stop, stop, stop, stop.

- [Narrator] Then suddenly, the guard spots

what appears to be a weapon.

- [Narrator] That's when security finally manages

to get the women out of the airport

and into police custody where all six of them

were later arrested and charged with disorderly conduct.

[plane engine roaring]

- [Narrator] Sometimes, the trouble starts

before passengers even get on the plane,

as is the case with this woman.

- [Narrator] At Dallas Fort Worth International,

she reportedly began yelling while at the check-in counter,

was told to sit down,

then attempted to board the flight without permission.

- [Recorder] I saw you run through the door

when you weren't supposed to and I saw him push you out.

- [Recorder] Boo-hoo.

Boo-hoo.

- [Officer] You're not helping, you're not helping.

- [Recorder] Excuse me?

- [Narrator] According to the airline's

customer service rep,

when the woman was denied access to her flight,

she allegedly ran to the jet-bridge door

in an attempt to get through.

Then a male passenger

allegedly pushed her away from the door,

causing her to fall.

- [Narrator] Eventually, the woman was detained

and removed from the airport.

[plane engine roaring]

- [Narrator] Boarding a plane without permission

usually doesn't end well.

Here, a college professor

wound up laying flat on her back in the aisle.

- [Narrator] The airline claims

the woman pushed past the gate

and boarded the aircraft

heading from Detroit to San Diego

without following proper check-in procedures.

- [Narrator] According to news reports,

when police ordered her to get off the plane,

the woman refused.

Passengers say the police then removed the woman

from her seat by force.

And that's when she fell to the floor in protest.

She later pled guilty to disorderly conduct.

[plane engine roaring]

- [Narrator] At Bali International Airport,

a man was reportedly removed from a plane about to depart

after being accused of banging on the cockpit door.

And now in an airport lounge, he's climbed over a railing

and onto a narrow ledge above a deadly 80-foot drop.

A good samaritan has climbed out onto the ledge,

trying to coax the man back to safety.

But after 90 terrifying minutes, the man still won't budge.

That's when the good samaritan

makes a life-and-death decision.

- [Narrator] At Bali International Airport,

a man is teetering on a ledge 80 feet up in the air.

A good samaritan has been trying in vain to reason with him.

Until he finally decides it's time to act.

He pushes the man back over the railing, saving his life.

The man was sedated and taken to the hospital

for medical evaluation.

He later told the media that he wanted to bring attention

to government issues.

No charges were filed in the incident.

[plane engine roaring]

Maintaining order at 37,000 feet isn't easy.

- No, no!

- [Narrator] Especially when it comes to disorderly passengers.

According to news reports,

on a flight from Reykjavik, Iceland to New York,

this man allegedly became belligerent

and had to be restrained by fellow passengers.

[man groaning]

- [Narrator] The airline told news outlets

it actually carries duct tape and plastic handcuffs on board

for situations like this.

- [Narrator] News reports said the man was restrained

because he allegedly yelled the plane was going to crash,

spat at other passengers,

and attempted to choke the woman next to him

after drinking a bottle of duty-free alcohol.

After the unruly man is secured and silenced,

[man groaning]

for the most part,

flight attendants monitor his safety throughout the journey.

- [Narrator] When the plane landed in New York,

he was taken by authorities

to a nearby hospital for evaluation.

[man groaning]

The airline did not press charges.

[plane engine roaring]

People aren't the only ones wreaking havoc

on planes and in terminals.

It's almost 8:00 PM at Lambert St. Louis International,

Missouri's largest airport,

and it's literally the calm before the storm.

- [Narrator] The strongest tornado to hit the region

since 1967 is just seconds away.

And it lands with a vengeance.

As the twister barrels through Terminal One,

it's a mad scramble to take cover.

[tense music]

With wind gusts up to 200 miles an hour,

the damage is severe.

[glass shattering]

[people screaming]

Large sections of the airport's roof are blown off

and more than half of its windows are shattered.

Incredibly, no major injuries were reported

and the airport was only shut down for 24 hours.

[plane engine roaring]

Threats from the sky

don't just come courtesy of Mother Nature.

It's 6:46 PM in San Leandro, California.

Dash-cam footage shows what seems like a typical drive

along Interstate 580, until...

- Oh my gosh, oh my gosh. - Oh my God.

Oh my gosh, oh my Gosh.

- [Man] I told you that guy was low.

- [Woman] Oh my gosh.

- [Narrator] Heavy traffic is nothing compared to the shock

of seeing a single-engine Cessna

touch down right in front of you.

- Oh my gosh, oh my gosh. - Oh my gosh.

- [Woman] Making an emergency, oh my gosh.

Oh my gosh. Oh, back up, people.

Hello? There's a plane in front of you, you idiot.

What are you doing?

- [Narrator] But apparently in the state of California,

sightings like these aren't that rare.

- [Woman] Holy (bleep). What the (bleep)?

- [Narrator] This video shows a Piper aircraft

narrowly missing the power lines

and landing in the middle of an interstate in El Cajon.

- [Woman] Holy (bleep).

- [Man] He's got it under control.

- [Woman] That is the craziest (bleep) thing I've ever seen.

- [Man] He pulled it off perfect.

[woman laughing]

- [Man] Look at this, Bubba.

There's an airplane on the freeway.

- [Narrator] Then again, maybe it's not just California.

This is Talladega County, Alabama.

- [Woman] Oh gosh.

- [Man] Are they okay?

- [Woman] Why is the plane not getting off on the inter...

Like, why?

Okay, he's pulling over.

Let's pull over and make sure everybody's okay.

- [Narrator] The forced landing

was actually due to engine failure,

but it also allows him to take care of another emergency.

- [Narrator] These spontaneous touchdowns

didn't cause a single injury.

- [Woman] What the (bleep)?

- [Narrator] A minor miracle

because highways aren't supposed to be runways.

[woman laughing]

[plane engine roaring]

- [Narrator] Alcohol mixed with air travel.

It often makes for a very nasty cocktail.

With passengers preparing to board

at Dallas-Fort Worth International Airport,

an older man is being taunted

by a visibly intoxicated traveler.

The older man captures it on his phone,

which is not received well at all.

- [Narrator] Another traveler standing nearby

noticed the exchange and also hit record.

- [Narrator] And then, all hell breaks loose.

- [Narrator] At Dallas-Fort Worth International Airport,

this man is being accosted

by a visibly intoxicated traveler.

So far, it's just been a war of words,

but that's about to change.

- [Narrator] Then, all hell breaks loose.

- Yeah.

(bleep). [passengers yelling]

- [Passenger] Don't do that.

- Hey! - Don't do that.

- (bleep).

- [Narrator] It takes one police officer and five civilians

to bring the belligerent man down.

- Hey! - Don't do that.

- [Narrator] Unfortunately, the mass of humanity

lands on this good samaritan's ankle.

- [Narrator] As the injured good samaritan is wheeled away,

the boozed-up brawler, now face down and handcuffed,

still has plenty to say.

- [Narrator] The man was later found guilty

of public intoxication and simple assault.

Thanks to the footage shot by an alert bystander,

the authorities have plenty of evidence.

[plane engine roaring]

US airlines generally allow service animals like dogs

to fly in the cabin with their owners.

But in one case, a dog owner's defiance

kept her and her pooch from going anywhere.

- Is this your dog? - Yes, it's my dog.

- [Narrator] An express flight about to take off

from Salt Lake City returned to the gate

when this woman refused to put her dog in its carrier.

Officers have now boarded the plane

to address the situation.

- [Officer] Okay.

Captain's requesting that you get off the flight,

so you'll need to take your dog with you.

- [Woman] And I want my money back

before I get off this plane.

- [Officer] No, you're gonna get off first

and then you can discuss getting a refund.

- [Narrator] The dog was reportedly snapping at the crew

and his owner is not exactly making any friends either.

- This is the worst airplane I have ever been...

- [Officer] Hey, listen. You're holding up this whole plane.

- I don't care, you're holding me up.

- [Officer] Hey, you're gonna go to jail or--

- I'm not gonna go to jail, mister.

You're looking to the wrong lady.

- [Narrator] According to the airline's regulations,

any animal traveling in the cabin must remain in the carrier

and under the seat at all times.

- [Officer] Stand up. [woman screams]

- [Narrator] The passenger and her dog

are eventually escorted off the plane,

but not without a fight.

[woman screams]

[indistinct screaming]

According to police, the woman had a medical condition,

so no charges were filed against her.

[plane engine roaring]

Lately, a wild assortment of other creatures

has really put service-animal policies to the test.

Like Dexter, the peacock, who was set to board a flight

at Newark International with his human,

until the airline said no.

[peacock squawks]

As for Rocky, the parrot,

much to the delight of his loving owner...

- [Passenger] Oh my Lord.

[Rocky whistles] - I know.

- [Narrator] He was able to let

someone else do the flying for once.

[Rocky whistles]

- [Narrator] But it's not just passengers

that bring animals to the airport.

Officials in San Francisco hired LiLou

to be the world's first certified airport-therapy hog.

This pig doesn't fly.

His job is to calm nervous travelers on the ground

and look good in pink nail polish doing it.

[plane engine roaring]