Original subtitles

[ominous music]

- [Narrator] In airplanes...

- [Passenger 1] Oh my God.

- [Passenger 2] Oh my God.

- [Narrator] And airports...

- [Narrator] People are acting up

and acting out more than ever.

- We gonna [bleep] all night, bitch!

- [Narrator] In recent years,

unruly passenger incidents have more than doubled,

and all of it is caught on camera.

So fasten your seat belts. [collision and water spashing]

We're headed for the not-so-friendly skies.

- [Bystander] Hey, hey, hey, hey, hey.

Stop.

[electronic whoosh]

[tiles flip]

[dramatic music]

- [Narrator] People spend months, even years,

planning that dream vacation,

but when a problem at the airport

puts someone's dream in danger,

there's bound to be trouble.

- [Narrator] The irate mom of two has been told

bad weather may cancel her flight to a Disney cruise.

- [Narrator] Getting no satisfaction at the counter,

the woman pleads her case to fellow passengers.

[bleep]

- [Narrator] It may not be pretty, but it works.

The airline finally books her on another flight,

which lands just in time to make that magical cruise.

- [Narrator] After an emergency landing

in Rochester, Minnesota,

to help a sick passenger,

this woman is experiencing an emotional breakdown.

- [Narrator] She's a veteran and hasn't flown on a plane

since leaving the military almost 17 years earlier.

[passenger roars]

- [Narrator] According to news reports,

the woman was triggered by the delay,

as well as being prevented from using the restroom.

She began walking up the aisle,

yelling and wanting to get off the plane.

- [Narrator] She eventually exits the plane

with police assistance.

[passenger roars]

- [Narrator] After the police were informed

she was a military veteran,

reportedly suffering from PTSD,

the woman was not arrested.

She was sent to a hospital for mental health evaluation

and the airline declined to press charges.

[plane engine roars]

- [Narrator] Sometimes, a conflict that starts

on the plane

doesn't really flare up until the passengers get off.

At Kansas City International Airport, a fight breaks out.

The man in the blue shirt pushes the other man,

an off-duty pilot, not once, but twice.

Court documents later say the incident began in flight.

The angry man claims the off-duty pilot,

also a passenger, took up too much space in the aisle

and was disrespectful.

This angle shows the man in question

tailing the pilot through the concourse.

He even tries to take a photo of his badge.

When the pilot swats the phone away,

the man's anger seems to boil over.

This traveler narrowly dodges the altercation.

When the dust settled,

the pilot allegedly had cuts on his legs

and bruising on his forearm.

The man was reportedly cited by police

for intentionally inflicting bodily injury.

[plane engine roars]

A short shoving match is one thing,

but tense moments at the airport can get a lot scarier.

It's Sunday night at New York's JFK,

when suddenly the sound of gunshots

is reported in the terminal.

[gunshot firing]

[people screaming]

- [Narrator] Panicked travelers make a mad dash

to get away from the apparent gunfire.

- [Narrator] The fear level is ratcheted up

as more people try to escape.

[general chaos and yelling]

- [Narrator] As some travelers even pour out

onto the tarmac,

JFK is plunged into total mayhem.

- [Narrator] Report of gunshots at New York's JFK airport

have sent passengers into a panic.

- {Narrator] The chaos spills onto the tarmac

as frightened travelers try to escape.

- [Narrator] Unable to locate the shooter,

police search the crowd for potential suspects.

- No bags.

[camera flashes]

- Narrator] Two terminals are evacuated.

Incoming flights suspended

and the airport is in shutdown mode.

After hours of investigation,

authorities determine the reason for the frenzy.

The supposed shots fired were the sounds

of travelers cheering, clapping, and banging on things

while watching the Olympics on airport TVs.

There were reportedly no serious injuries,

but the incident prompted officials

to give all JFK workers further training

on evacuation procedures and crowd management.

[airplane engine roars]

- [Narrator] At Chicago's O'Hare International Airport,

an unmanned catering cart spins out of control

and ground workers can't get a grip on it.

[tires skidding] [ground crew chatters]

It appears a case of bottled water

has somehow fallen on the accelerator,

sending the cart into tornado mode.

The ground crew doesn't know what to do.

[tense music]

Meanwhile, the possessed machine circles

and almost smashes into the plane's front landing gear.

That's when this quick thinking worker has an idea

and leaps into action.

Looking again, he dodges the cart

and is nearly slammed by the swinging doors.

He then runs out of view

and reappears behind the wheel of a ground support vehicle

and crashes into the cart, ending the madness.

The airline reported no injuries

and said the incident caused just one flight

to be delayed by 10 minutes.

As for the fearless employee, he was honored by the airline

for saving the day.

[vehicles collide] [dramatic music]

[plane engine roars]

[baby crying]

Flying can be stressful for kids,

and when they act out as a result...

[child screaming]

That can make things awfully tough for their parents

and everyone else.

- [Narrator] On an eight hour flight

from Germany to New Jersey,

this three year old's behavior has his desperate mom

asking for wifi access even before takeoff.

[child continues screaming]

[child screaming] - [Mother] Calm down.

- [Dad] Your mom's right here.

Mommy's here. - [Mother] It's okay.

Tanner, come over here.

[child screaming]

- [Narrator] Two hours in,

nearby passengers are definitely frustrated

with the nonstop disruptions.

[child continues screaming]

[more screaming]

- [Narrator] According to reports,

the screaming goes on for eight hours

until the aircraft lands in Newark, New Jersey.

Weary passengers take their luggage

and what's left of their sanity

and head toward the exit.

[child screaming]

- [Narrator] Everyone on board, including poor mom,

is glad it's finally over.

[child continues screaming]

[plane engine roars]

Some little kids may be disruptive,

but usually it's the adults who cause the trouble.

On a flight to Las Vegas,

news reports state this woman changed seats

after being seated next to an infant.

- [Narrator] She begins hearing it

from the people seated around her,

but defends herself, claiming she's done nothing wrong.

Reportedly, the crew asks the woman to leave the plane.

At least at first, she refuses.

- [Narrator] But she's about to be accused

of something even worse.

- [Narrator] According to reports,

after boarding a flight to Las Vegas,

this woman tried to change her seat without permission,

then began arguing with the passengers in front of her.

The crew reportedly asked her to leave.

- [Narrator] Instead, the situation intensifies.

[passenger spitting]

- [Narrator] She's accused of spitting

in the direction of someone in front of her.

Although this is never proven.

- [Narrator] The woman finally does agree

to get off the plane.

- [Narrator] After exiting the plane,

the woman reportedly tried sneaking back on,

striking an airline worker in the head in the process.

She was arrested at the airport and charged with battery.

The woman eventually pleaded no contest.

She was sentenced to an anger management course,

fined and prohibited from flying on the airline.

[plane engine roars]

Everyone who flies knows that anxious time

between landing and actually being able

to get off the plane.

It's a kind of limbo that can make some people lose it.

- [Narrator] A flight from Kentucky has just landed

at Charlotte Douglas International Airport.

The fastened seatbelt sign is still on,

so passengers are required to stay seated,

but this man, who is allegedly intoxicated,

doesn't seem to care.

- [Narrator] Passengers pull out their phones

to record the spectacle.

- [Narrator] The man sits on the armrest,

but that's just a brief intermission.

- [Narrator] When the pilot steps in,

it makes the difficult passenger even more aggressive.

- [Narrator] The man makes a mad dash,

trying to shove his way past the flight attendant.

That's when this hero pilot finally puts him in his place.

- [Narrator] The man was found guilty of three misdemeanors.

Public intoxication,

communicating threats and assault.

[plane engine roars]

Sometimes trouble starts when a passenger

just wants to stay on the plane.

On this sold out flight from Chicago to Louisville,

four passengers were randomly selected

to give up their seats to airline employees,

including Dr. David Dao.

But he says he can't miss the flight.

Dr. Dao is due at a medical clinic

he founded for US veterans.

- [Narrator] Dr. Dao gets on the phone with the airline

to plead his case, but the airline stands their ground,

and so does he.

- [Narrator] But when officers begin

to physically remove him,

the 69-year-old doctor still won't budge.

- [Narrator] That's when what started as a calm disagreement

escalates very quickly.

[Dao screaming]

- [Passenger 1] Oh my God.

Oh my God.

- [Narrator] After learning he was being

bumped from his flight,

Dr. David Dao said he was needed at a clinic.

- [Narrator] And refused to leave.

- [Narrator] Now officers are physically removing him.

His fellow passengers watch the brutal scene in horror.

[Dao screaming]

- [Narrator] A closer look shows Dr. Dao's head

getting smashed into an armrest,

[Dao screaming]

which apparently breaks his nose, knocks out two teeth

and later causes a concussion.

- [Narrator] According to news reports,

after his shocking removal, Dao ran back on the plane.

He reportedly collapsed in a seat

and was taken off the aircraft by stretcher, traumatized.

He was later brought to a Chicago hospital

and treated for his injuries.

Several of the aviation security officers who were involved

were reportedly put on administrative leave

and two were fired after an investigation.

- [Narrator] As a result of the incident,

the airline has discontinued the use of police

when bumping passengers off flights.

- [Narrator] As for Dr. Dao, he settled out of court

for an undisclosed amount.

[plane engine roars]

- [Narrator] It's a typical day

inside North Carolina's Charlotte Douglas International,

until this man, reportedly angry about a flight delay,

begins causing a major scene.

[bleep] [alarm sounding]

- [Narrator] And the disruptive traveler

also seems confused.

Apparently he was heading to San Juan,

but he's now throwing a temper tantrum at the wrong gate.

- [Narrator] As the bizarre meltdown continues,

airport employees and shocked onlookers

wait for airport security.

- [Narrator] When the cops arrive,

the man is placed under arrest.

No further details were given about the motivation

behind his tirade.

He was later charged with disorderly conduct.

According to court documents,

the case was later dismissed by the prosecutor.

[plane engine roars]

It should go without saying,

stripping isn't allowed at the airport,

but that's hardly the most inappropriate behavior

you'll see when traveling.

An hour into their flight from Manchester

to the party island of Ibiza,

two strangers decide to get the party started early.

It's not clear exactly what they're doing.

The woman will later claim it was just a lap dance.

But shocked passengers take out their cellphones

and press record.

The frisky show lasts for a while,

even in those cramped coach seats.

It's hardly the only case

of this kind of over-the-top behavior.

The passengers here are shocked

to spot what's happening in the last row.

- [Narrator] The camera pans to reveal

the seemingly oblivious twosome

getting very cozy in the back row.

[sexy music]

[plane engine roars]

When it comes to flagging unusual objects

in the security check, TSA have seen it all,

even embarrassing items planted as a prank.

This man is about to fall victim to that gag,

thanks to his mischievous friends.

- [Narrator] All is going well until security

flags a bottle of water in his bag,

which his friends have strapped to a sex toy.

- [Narrator] And he's not the only one

who's fallen victim to this gag.

Another group of men heading to a stag weekend in Budapest

are stopped by security.

They all take great pleasure in their friend's humiliation.

[group laughing]

- [Narrator] Even this unsuspecting woman

becomes the butt of the joke.

[laughter]

- [Passenger] I cannot believe you did that.

- [Narrator] Yet another reason

not to leave any bag unattended, ever.