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1
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*
2
00:00:05,606 --> 00:00:08,409
Narrator: ON EVERY FLIGHT,
PASSENGERS PLACE THEIR LIVES
3
00:00:08,442 --> 00:00:10,711
IN THE HANDS
OF THEIR CAPTAIN...
4
00:00:13,647 --> 00:00:14,615
Captain: UNDERCARRIAGE UP.
5
00:00:14,648 --> 00:00:16,850
Narrator: ...WHO CARRIES THEM
INTO THE SKY...
6
00:00:16,884 --> 00:00:18,519
Captain: CLEARED FOR TAKEOFF,
THANK YOU.
7
00:00:18,552 --> 00:00:20,688
Narrator: ...AND BRINGS THEM
SAFELY BACK TO EARTH.
8
00:00:20,721 --> 00:00:21,589
Captain: UP TO 6-0.
9
00:00:21,622 --> 00:00:23,491
Narrator:
AN EPIC ENDEAVOR CARRIED OUT
10
00:00:23,524 --> 00:00:25,426
BY A HIGHLY TRAINED
MAN OR WOMAN.
11
00:00:25,459 --> 00:00:28,596
Man: THE IDEA OF THE COMMANDER
BEING MORE OF A KING,
12
00:00:28,629 --> 00:00:31,665
MORE OF A GOD-LIKE INDIVIDUAL
WHO COULDN'T MAKE A MISTAKE,
13
00:00:31,699 --> 00:00:33,734
AND NOBODY'S LIKE THAT.
14
00:00:33,767 --> 00:00:35,836
Narrator: 1972, ENGLAND.
15
00:00:35,869 --> 00:00:38,339
A PLANE CRASHES
SHORTLY AFTER TAKEOFF.
16
00:00:38,372 --> 00:00:39,907
Man: THAT CAN'T BE RIGHT.
17
00:00:39,940 --> 00:00:41,509
Narrator:
IN NORTHERN MINNESOTA,
18
00:00:41,542 --> 00:00:44,612
A PILOT MISSES THE RUNWAY,
KILLING EVERYONE ON BOARD.
19
00:00:44,645 --> 00:00:47,215
Man: IT REALLY WAS ONE OF THE
MOST DIFFICULT ACCIDENT SITES
20
00:00:47,248 --> 00:00:48,882
I'D EVER BEEN TO.
21
00:00:48,916 --> 00:00:50,218
Narrator: DURANGO, COLORADO.
22
00:00:50,251 --> 00:00:51,785
Officer: DAMN! WE'RE TOO LOW.
23
00:00:51,819 --> 00:00:53,221
Captain: PULL UP!
24
00:00:53,254 --> 00:00:54,788
Man: THAT WAS GONNA BE
THE BIG MYSTERY HERE
25
00:00:54,822 --> 00:00:56,490
TO TRY TO UNDERSTAND.
26
00:00:56,524 --> 00:00:59,793
Narrator: IF THE PERSON AT THE
CONTROLS IS SO HIGHLY TRAINED,
27
00:00:59,827 --> 00:01:02,630
THEN WHY DID
THESE TRAGEDIES HAPPEN?
28
00:01:07,368 --> 00:01:08,336
Flight attendant:
LADIES AND GENTLEMEN,
29
00:01:08,369 --> 00:01:09,403
WE ARE STARTING OUR APPROACH.
30
00:01:09,437 --> 00:01:10,604
Pilot: WE LOST BOTH ENGINES!
31
00:01:10,638 --> 00:01:11,872
Flight attendant:
PUT THE MASK OVER YOUR NOSE.
32
00:01:11,905 --> 00:01:12,873
EMERGENCY DESCENT.
33
00:01:12,906 --> 00:01:13,907
Pilot: MAYDAY, MAYDAY!
34
00:01:13,941 --> 00:01:15,876
Flight attendant:
BRACE FOR IMPACT!
35
00:01:15,909 --> 00:01:17,145
Controller: I THINK I LOST ONE.
36
00:01:17,178 --> 00:01:20,248
Man: INVESTIGATION STARTING
INTO THIS TRAGEDY...
37
00:01:20,281 --> 00:01:21,649
Man: HE'S GONNA CRASH!
38
00:01:21,682 --> 00:01:27,721
*
39
00:01:32,393 --> 00:01:33,694
Narrator: PILOTS
ARE TRAINED TO HANDLE
40
00:01:33,727 --> 00:01:37,298
ALL SORTS OF EXTERNAL
THREATS AND HAZARDS,
41
00:01:37,331 --> 00:01:39,567
BUT SOMETIMES
IT'S THE PERSONAL PROBLEMS--
42
00:01:39,600 --> 00:01:42,803
IMPATIENCE, ARROGANCE,
INCOMPETENCE--
43
00:01:42,836 --> 00:01:44,605
THAT LEAD TO TRAGEDY.
44
00:01:48,342 --> 00:01:51,479
IN 1972,
THE HAWKER SIDDELEY TRIDENT
45
00:01:51,512 --> 00:01:53,581
IS THE PRIDE
OF BRITISH AVIATION.
46
00:01:53,614 --> 00:01:56,350
Stanley Key: BEALINE 548
REQUESTING START.
47
00:01:56,384 --> 00:01:59,487
Narrator: THE CREW OF BRITISH
EUROPEAN AIRWAYS FLIGHT 548
48
00:01:59,520 --> 00:02:02,490
IS COMPLETING FINAL PREPARATIONS
FOR AN AFTERNOON FLIGHT
49
00:02:02,523 --> 00:02:05,726
FROM LONDON'S HEATHROW AIRPORT
TO BRUSSELS.
50
00:02:08,196 --> 00:02:09,230
Jeremy Keighley:
IT LOOKS LIKE THE WEATHER'S
51
00:02:09,263 --> 00:02:12,566
GONNA GIVE US
A BUMPY RIDE TODAY.
52
00:02:12,600 --> 00:02:16,304
Controller: BEALINE 548
CLEARED FOR START.
53
00:02:16,337 --> 00:02:18,706
Narrator: CAPTAIN STANLEY KEY
WAS CALLED INTO WORK
54
00:02:18,739 --> 00:02:20,274
ON HIS DAY OFF.
55
00:02:20,308 --> 00:02:21,809
KEY IS A FORMER RAF PILOT
56
00:02:21,842 --> 00:02:27,014
AND ONE OF THE AIRLINE'S
MOST QUALIFIED CAPTAINS.
57
00:02:27,047 --> 00:02:30,584
Key: STARTER MASTER, ON.
58
00:02:30,618 --> 00:02:32,019
Colin Wright: CAPTAIN KEY
HAD BEEN ON THE AIRCRAFT
59
00:02:32,052 --> 00:02:34,422
FOR A LONG TIME,
SO HE WAS VERY EXPERIENCED,
60
00:02:34,455 --> 00:02:35,989
AND IF YOU EXPECTED
TO FLY WITH HIM,
61
00:02:36,023 --> 00:02:38,359
YOU EXPECTED TO FLY TO THE BOOK
62
00:02:38,392 --> 00:02:41,495
AND TO DO IT ACCURATELY
WITH NO ARGUING.
63
00:02:41,529 --> 00:02:44,498
Narrator: TODAY, CAPTAIN KEY
HAS HAD TO WAIT FOR ANOTHER CREW
64
00:02:44,532 --> 00:02:47,868
CATCHING A LIFT TO BRUSSELS.
65
00:02:47,901 --> 00:02:49,770
Key: HAVE A SEAT, CAPTAIN.
66
00:02:49,803 --> 00:02:52,573
BEALINE 548 READY FOR TAKEOFF.
67
00:02:52,606 --> 00:02:55,609
Controller: BEALINE 548
CLEAR FOR TAKEOFF.
68
00:02:55,643 --> 00:02:56,744
Key: 548.
69
00:02:59,813 --> 00:03:00,848
MAXIMUM THRUST.
70
00:03:00,881 --> 00:03:04,418
[ENGINES WHIRRING]
71
00:03:07,421 --> 00:03:08,689
Keighley: STOPWATCH ON.
72
00:03:12,826 --> 00:03:13,827
Officer: ROTATE.
73
00:03:18,666 --> 00:03:21,269
Narrator: ONCE THE TRIDENT
HAS GAINED ENOUGH ALTITUDE,
74
00:03:21,302 --> 00:03:24,738
THE CREW WILL HAVE TO
THROTTLE BACK SLIGHTLY.
75
00:03:24,772 --> 00:03:27,575
THEY'LL BE FLYING OVER
THE SMALL TOWN OF STAINES,
76
00:03:27,608 --> 00:03:30,411
WHICH LIES VERY CLOSE
TO THE AIRPORT.
77
00:03:30,444 --> 00:03:32,513
Wright: IT'S A VERY NOISY ENGINE
78
00:03:32,546 --> 00:03:34,548
WITH A PARTICULARLY NASTY
CRACKLE TO IT,
79
00:03:34,582 --> 00:03:37,285
SO NOISE ABATEMENT
WOULD BE AN ISSUE.
80
00:03:37,318 --> 00:03:39,820
Narrator: CREWS ARE REQUIRED
TO MINIMIZE AIRCRAFT NOISE
81
00:03:39,853 --> 00:03:43,757
OVER POPULATED AREAS.
82
00:03:43,791 --> 00:03:45,393
Key: UNDERCARRIAGE UP.
83
00:03:50,864 --> 00:03:51,999
[BEEP]
84
00:03:52,032 --> 00:03:53,467
Narrator: FIRST OFFICER
JEREMY KEIGHLEY
85
00:03:53,501 --> 00:03:56,404
PREPARES TO THROTTLE BACK
THE ENGINES.
86
00:03:58,372 --> 00:03:59,840
IF HE DOES IT TOO SOON,
87
00:03:59,873 --> 00:04:02,843
THE PLANE WON'T HAVE
ENOUGH POWER TO CLIMB.
88
00:04:02,876 --> 00:04:04,745
Keighley: 75 SECONDS.
89
00:04:07,915 --> 00:04:09,483
90 SECONDS.
90
00:04:09,517 --> 00:04:13,487
Narrator: IF HE'S LATE, THE CREW
WILL VIOLATE NOISE RESTRICTIONS.
91
00:04:13,521 --> 00:04:18,726
RIGHT ON TIME,
KEIGHLEY THROTTLES BACK.
92
00:04:18,759 --> 00:04:21,562
Key: PASSING 1,500 FEET.
93
00:04:21,595 --> 00:04:24,698
Narrator: THE TOWER CLEARS THEM
TO A HIGHER ALTITUDE.
94
00:04:29,803 --> 00:04:30,771
Key: UP TO 6-0.
95
00:04:30,804 --> 00:04:31,772
[ALARM]
96
00:04:31,805 --> 00:04:33,407
Narrator: SUDDENLY...
97
00:04:33,441 --> 00:04:34,608
Officer: WHAT WAS THAT?
98
00:04:36,243 --> 00:04:38,011
Narrator: THE PLANE
BEGINS TO LOSE ALTITUDE
99
00:04:38,045 --> 00:04:39,747
AND PLUMMETS LIKE A ROCK.
100
00:04:42,616 --> 00:04:45,619
Officer: LOOK AT THE SPEED!
LOOK AT THE SPEED!
101
00:04:45,653 --> 00:04:47,755
Wright: THE AIRSPEED
DROPPED QUITE RAPIDLY.
102
00:04:47,788 --> 00:04:50,491
IT WAS IN A VERY HIGH
RATE OF DESCENT.
103
00:04:50,524 --> 00:04:53,727
THE PILOTS WERE JUST PASSENGERS
IN THEIR OWN AIRCRAFT.
104
00:04:53,761 --> 00:04:56,564
[SCREAMING]
105
00:04:58,699 --> 00:05:00,601
[ALARM BUZZING]
106
00:05:00,634 --> 00:05:01,702
[SCREAMING]
107
00:05:07,608 --> 00:05:11,679
Narrator: ALL 118 PEOPLE
ON BOARD ARE KILLED.
108
00:05:11,712 --> 00:05:14,882
THE PLANE MISSED THE TOWN
OF STAINES BY A FEW YARDS.
109
00:05:14,915 --> 00:05:17,785
David Learmount: THIS ACCIDENT
WAS PRETTY HORRIFYING
110
00:05:17,818 --> 00:05:20,721
BECAUSE IT WAS
THE WORST AIRLINE ACCIDENT
111
00:05:20,754 --> 00:05:23,357
THAT BRITAIN
HAD EVER EXPERIENCED,
112
00:05:23,391 --> 00:05:26,026
AND BEA WAS RECKONED
IN THOSE DAYS
113
00:05:26,059 --> 00:05:29,863
TO BE THE KIND OF AIRLINE
THAT JUST DIDN'T HAVE CRASHES,
114
00:05:29,897 --> 00:05:32,500
AND THIS TIME THEY DID.
115
00:05:32,533 --> 00:05:35,369
Newscaster: FLIGHT BE 548,
EN ROUTE TO BELGIUM,
116
00:05:35,403 --> 00:05:37,571
CRASHES IN A FIELD
NOT FAR FROM HEATHROW
117
00:05:37,605 --> 00:05:40,574
AND ONLY A FEW FEET
FROM HOUSES AND THE MAIN ROAD.
118
00:05:40,608 --> 00:05:43,511
Narrator: A TEAM FROM BRITAIN'S
ACCIDENTS INVESTIGATION BRANCH
119
00:05:43,544 --> 00:05:45,546
REACHES THE CRASH SITE.
120
00:05:47,347 --> 00:05:50,451
INVESTIGATORS ARE STRUCK
BY SOMETHING UNUSUAL.
121
00:05:50,484 --> 00:05:53,454
IN MOST ACCIDENTS, MOMENTUM
CARRIES THE WRECKAGE FORWARD
122
00:05:53,487 --> 00:05:55,389
AFTER IT HITS THE GROUND.
123
00:05:55,423 --> 00:05:57,858
THE CRASH AT STAINES
IS DIFFERENT.
124
00:05:57,891 --> 00:06:01,562
AFTER IMPACT,
THE TAIL BARELY SLID FORWARD.
125
00:06:01,595 --> 00:06:03,664
Chris Pollard:
THE REST OF THE AIRCRAFT
126
00:06:03,697 --> 00:06:08,469
PROBABLY HADN'T MOVED FORWARD
MORE THAN ABOUT 50 YARDS,
127
00:06:08,502 --> 00:06:10,471
YOU KNOW, WHICH
FOR SUCH A HEAVY AIRPLANE
128
00:06:10,504 --> 00:06:13,441
IS VERY, VERY LITTLE DISTANCE.
129
00:06:13,474 --> 00:06:16,777
Narrator: IT'S A SURE SIGN
THAT THE PLANE STALLED.
130
00:06:16,810 --> 00:06:20,581
Learmount: AN AIRCRAFT STALLS
WHEN IT'S FLYING TOO SLOWLY
131
00:06:20,614 --> 00:06:23,283
TO GENERATE SUFFICIENT WIND
OVER THE WINGS
132
00:06:23,316 --> 00:06:24,485
TO GIVE IT LIFT.
133
00:06:24,518 --> 00:06:26,587
WHEN THAT AIRCRAFT
HIT THE GROUND,
134
00:06:26,620 --> 00:06:28,789
IT WAS ACTUALLY
SLIGHTLY NOSE UP.
135
00:06:28,822 --> 00:06:33,761
IT WAS FALLING
THROUGH THE SKY LIKE THAT.
136
00:06:33,794 --> 00:06:36,730
Narrator: AN AIRPLANE CAN STALL
FOR MANY DIFFERENT REASONS,
137
00:06:36,764 --> 00:06:40,400
FROM ENGINE FAILURE
TO PILOT ERROR.
138
00:06:40,434 --> 00:06:42,603
TO DETERMINE THE CAUSE
OF THE CRASH,
139
00:06:42,636 --> 00:06:45,205
INVESTIGATORS FACE
A HUGE HURDLE.
140
00:06:45,238 --> 00:06:48,709
IN 1972, PLANES IN THE
UNITED KINGDOM ARE NOT REQUIRED
141
00:06:48,742 --> 00:06:51,679
TO CARRY COCKPIT
VOICE RECORDERS.
142
00:06:53,481 --> 00:06:55,849
INVESTIGATORS WILL HAVE TO RELY
ON INFORMATION GLEANED
143
00:06:55,883 --> 00:06:58,318
FROM THE TRIDENT'S
FLIGHT RECORDERS
144
00:06:58,351 --> 00:07:00,654
AND THE VAST JIGSAW PUZZLE
OF DEBRIS
145
00:07:00,688 --> 00:07:02,756
SALVAGED FROM THE WRECKAGE.
146
00:07:02,790 --> 00:07:04,157
Peter Coombs: FOLLOWING
AN IMPACT OF THIS SORT,
147
00:07:04,191 --> 00:07:07,795
EVERYTHING IS COMPREHENSIVELY
WRECKED AND JUMBLED UP,
148
00:07:07,828 --> 00:07:11,364
AND MOST OF THE COMPONENTS
ON THE AIRCRAFT,
149
00:07:11,398 --> 00:07:12,633
PARTICULARLY
THE ELECTRONIC COMPONENTS,
150
00:07:12,666 --> 00:07:14,635
ALL LOOK VERY SIMILAR.
151
00:07:14,668 --> 00:07:16,336
Narrator:
EARLY IN THE INVESTIGATION,
152
00:07:16,369 --> 00:07:18,506
SOMETHING DOESN'T MAKE SENSE.
153
00:07:18,539 --> 00:07:20,741
Pollard: THAT CAN'T BE RIGHT.
154
00:07:20,774 --> 00:07:25,746
Narrator: THE LEVER CONTROLS
THE TRIDENT'S SLATS, OR DROOPS.
155
00:07:25,779 --> 00:07:30,684
DROOPS INCREASE LIFT DURING
TAKEOFF TO HELP THE PLANE CLIMB.
156
00:07:30,718 --> 00:07:33,386
THEY SHOULD REMAIN EXTENDED
UNTIL THE PLANE HAS REACHED
157
00:07:33,420 --> 00:07:37,390
THE NECESSARY SPEED
TO MAINTAIN LIFT.
158
00:07:37,424 --> 00:07:38,692
BUT ACCORDING
TO THE LEVER'S POSITION
159
00:07:38,726 --> 00:07:40,260
AT THE TIME OF THE CRASH,
160
00:07:40,293 --> 00:07:44,197
THE DROOPS HAD ALREADY
BEEN RETRACTED INTO THE WING.
161
00:07:44,231 --> 00:07:45,666
THIS WOULD HAVE BEEN TOO SOON
162
00:07:45,699 --> 00:07:49,503
AND WOULD HAVE INSTANTLY PUT THE
PLANE INTO A DANGEROUS STALL.
163
00:07:49,537 --> 00:07:51,471
Coombs: HOW ON EARTH
DID SOMEBODY MANAGE
164
00:07:51,505 --> 00:07:53,607
TO RETRACT THE DROOP LEVER,
165
00:07:53,641 --> 00:07:56,777
AND NOBODY NOTICED
THAT THAT HAD HAPPENED?
166
00:07:56,810 --> 00:08:00,514
AND IT DIDN'T MAKE
A LOT OF SENSE.
167
00:08:00,548 --> 00:08:01,582
Narrator: THERE'S NO WAY TO TELL
168
00:08:01,615 --> 00:08:03,584
JUST BY LOOKING
AT THE DROOP LEVER
169
00:08:03,617 --> 00:08:06,353
WHETHER THE CREW RETRACTED IT
BEFORE THE CRASH
170
00:08:06,386 --> 00:08:08,088
OR IF IT WAS JOSTLED
OUT OF PLACE
171
00:08:08,121 --> 00:08:09,823
BY THE CRASH ITSELF.
172
00:08:11,692 --> 00:08:16,396
IT MIGHT EVEN HAVE BEEN MOVED
DURING RECOVERY OPERATIONS.
173
00:08:16,429 --> 00:08:17,765
Pollard: HANG ON, WILL YOU?
174
00:08:20,400 --> 00:08:24,071
WE HAD THE WHOLE OF THE DROOP
SYSTEM LAID OUT ON TABLES
175
00:08:24,104 --> 00:08:25,806
IN FRONT OF THE WING.
176
00:08:25,839 --> 00:08:40,253
*
177
00:08:40,287 --> 00:08:41,722
RETRACTED.
178
00:08:41,755 --> 00:08:44,524
Learmount: THEY DETERMINED BY
AN EXAMINATION OF THE WRECKAGE
179
00:08:44,558 --> 00:08:48,428
THAT THE DROOPS
HAD BEEN RETRACTED.
180
00:08:48,461 --> 00:08:49,897
Narrator:
THERE'S NO LONGER ANY DOUBT.
181
00:08:49,930 --> 00:08:54,735
SOMEONE IN THE COCKPIT RETRACTED
THE DROOP LEVER MUCH TOO SOON.
182
00:08:56,403 --> 00:09:00,407
THIS PROMPTS URGENT QUESTIONS
ABOUT THE CREW'S PERFORMANCE.
183
00:09:00,440 --> 00:09:05,512
INVESTIGATORS FOCUS IN ON THE
HIGHLY EXPERIENCED CAPTAIN KEY.
184
00:09:05,545 --> 00:09:08,649
THEY STUDY THE CAPTAIN'S
PREVIOUS FLIGHTS.
185
00:09:08,682 --> 00:09:12,853
HE HAS AN IMPECCABLE REPUTATION,
AT LEAST WITH MANAGEMENT.
186
00:09:12,886 --> 00:09:15,623
Investigator:
PUT UP THE PHOTO OF KEY.
187
00:09:15,656 --> 00:09:18,258
NOW THE TRAY TABLE
FROM THE WRECKAGE.
188
00:09:18,291 --> 00:09:20,628
Narrator: THERE'S A PIECE OF
WRECKAGE THAT RAISES QUESTIONS
189
00:09:20,661 --> 00:09:24,665
ABOUT THE CAPTAIN'S REPUTATION
WITH HIS COLLEAGUES.
190
00:09:24,698 --> 00:09:26,700
Wright: AND THERE WAS
SOME GRAFFITI SCRIBBLED,
191
00:09:26,734 --> 00:09:30,403
WHICH GAVE A FEW
RATHER FACETIOUS COMMENTS
192
00:09:30,437 --> 00:09:35,609
OBVIOUSLY FROM A PILOT WHO'D
BEEN SITTING IN THAT POSITION.
193
00:09:35,643 --> 00:09:37,510
Key: BLOODY FOOLS.
194
00:09:37,544 --> 00:09:38,846
Wright: IT SAID, "KEY MUST GO,"
195
00:09:38,879 --> 00:09:41,815
AND THEN A FEW OTHER DEROGATORY
COMMENTS ADDED AS WELL.
196
00:09:41,849 --> 00:09:44,584
THERE WAS OVER 30 YEARS'
DIFFERENCE BETWEEN CAPTAIN KEY
197
00:09:44,618 --> 00:09:46,586
AND THE TWO OTHER MEMBERS
OF HIS CREW,
198
00:09:46,620 --> 00:09:48,388
AND THIS PRODUCES
THE NATURAL DIFFERENCES
199
00:09:48,421 --> 00:09:49,790
YOU HAVE BETWEEN
A GENERATION,
200
00:09:49,823 --> 00:09:52,492
ONE WHO REGARDS THE ELDERS
AS OLD AND STUFFY
201
00:09:52,525 --> 00:09:53,794
AND ONE WHO REGARD
THE YOUNGSTERS
202
00:09:53,827 --> 00:09:56,529
AS BEING YOUNG
AND IRRESPONSIBLE.
203
00:09:56,563 --> 00:09:58,265
THIS PRODUCED
A GENERATIONAL GAP.
204
00:09:58,298 --> 00:10:00,668
Narrator: DID SOME KIND
OF GENERATIONAL FRICTION
205
00:10:00,701 --> 00:10:04,504
ERUPT IN THE COCKPIT
AND BRING THIS AIRPLANE DOWN?
206
00:10:04,537 --> 00:10:05,639
[BEEPING]
207
00:10:09,843 --> 00:10:13,647
INVESTIGATORS LOOKING
AT THE CRASH OF BEA FLIGHT 548
208
00:10:13,681 --> 00:10:15,582
WANT TO KNOW WHAT
OTHER PILOTS THOUGHT
209
00:10:15,615 --> 00:10:17,718
ABOUT CAPTAIN STANLEY KEY.
210
00:10:19,219 --> 00:10:22,656
Investigator: I HEAR YOU'RE
SOMEONE WE SHOULD TALK TO.
211
00:10:22,690 --> 00:10:26,626
Pilot: YEAH. I NEED TO TELL YOU
WHAT HAPPENED.
212
00:10:26,660 --> 00:10:28,528
Narrator: PILOTS
AT BRITISH EUROPEAN AIRWAYS
213
00:10:28,561 --> 00:10:30,731
ARE ON THE VERGE OF A STRIKE.
214
00:10:30,764 --> 00:10:35,535
CAPTAIN STANLEY KEY IS SEEN
BY MANY AS A COMPANY MAN.
215
00:10:35,568 --> 00:10:37,470
Wright: THERE WAS
WORK-TO-RULE GOING ON.
216
00:10:37,504 --> 00:10:39,372
MOST OF THE CO-PILOTS,
WHICH INCLUDED ME,
217
00:10:39,406 --> 00:10:40,607
WERE WORKING TO RULE,
218
00:10:40,640 --> 00:10:41,909
AND HE THOROUGHLY
DISAPPROVED OF THIS
219
00:10:41,942 --> 00:10:44,611
AS NOT BEING A PROFESSIONAL WAY
TO BEHAVE
220
00:10:44,644 --> 00:10:47,514
AND WAS LEADING A CAMPAIGN
AGAINST IT.
221
00:10:47,547 --> 00:10:48,982
Narrator:
ACCORDING TO WITNESSES,
222
00:10:49,016 --> 00:10:54,354
THINGS CAME TO A HEAD 90 MINUTES
BEFORE THE FLIGHT TO BRUSSELS.
223
00:10:54,387 --> 00:10:56,690
Pilot: CAPTAIN KEY.
224
00:10:56,724 --> 00:10:59,659
MAYBE THE BATTLE'S
STARTING TO GO OUR WAY?
225
00:10:59,693 --> 00:11:00,928
Key: WHAT DID YOU SAY?
226
00:11:00,961 --> 00:11:02,495
Pilot: I, I JUST MEANT THAT...
227
00:11:02,529 --> 00:11:05,699
Key: YOU KNOW THAT DURING
THE WAR WE FLEW IN REAL BATTLES?
228
00:11:05,733 --> 00:11:07,901
SELFISH, PAMPERED,
IMMATURE CRYBABIES
229
00:11:07,935 --> 00:11:09,770
MAKING A LOT
OF RIDICULOUS DEMANDS.
230
00:11:09,803 --> 00:11:11,671
Pilot: LOOK HERE, JUST BECAUSE
YOUR LOT FLEW IN THE WAR--
231
00:11:11,705 --> 00:11:14,875
Key: YOU UNGRATEFUL BASTARD!
232
00:11:14,908 --> 00:11:16,710
IF YOU'RE FLYING
THAT PLANE FOR MONEY,
233
00:11:16,744 --> 00:11:18,645
THEN YOU'RE
IN THE WRONG PROFESSION!
234
00:11:18,678 --> 00:11:21,481
Pilot: I THINK WE BETTER
AGREE TO DISAGREE.
235
00:11:21,514 --> 00:11:22,883
Key: BUNCH OF FOOLS!
236
00:11:24,718 --> 00:11:26,219
Narrator:
THE ARGUMENT IS SO SEVERE
237
00:11:26,253 --> 00:11:28,889
THAT INVESTIGATORS
FACE A NEW POSSIBILITY.
238
00:11:28,922 --> 00:11:32,392
DID THE CAPTAIN'S AGITATION
INTERFERE WITH HIS ABILITY
239
00:11:32,425 --> 00:11:34,762
TO FLY THE PLANE SAFELY?
240
00:11:34,795 --> 00:11:36,329
Key: BLOODY FOOLS.
241
00:11:36,363 --> 00:11:41,401
Controller: 548, CLIMB TO FLIGHT
LEVEL 6-0, SQUAWK 6-6-1-5.
242
00:11:41,434 --> 00:11:45,705
Narrator: POSSIBLY STILL ANGRY
AND DISTRACTED...
243
00:11:45,739 --> 00:11:47,507
Key: UP TO 6-0.
244
00:11:47,540 --> 00:11:48,942
Narrator: ...HE MIGHT HAVE
RETRACTED THE DROOP HANDLE
245
00:11:48,976 --> 00:11:52,545
TOO EARLY
WITHOUT BEING AWARE OF IT,
246
00:11:52,579 --> 00:11:56,283
STALLING THE PLANE,
TRIGGERING ALARMS.
247
00:11:56,316 --> 00:11:59,319
Wright: IF YOU GO FROM WHAT
IS APPARENTLY A NORMAL FLIGHT
248
00:11:59,352 --> 00:12:01,654
INTO SOMETHING WHICH IS
SERIOUSLY DANGEROUS,
249
00:12:01,688 --> 00:12:04,157
IT WILL PRODUCE
A SHOCK RESPONSE,
250
00:12:04,191 --> 00:12:06,726
AND THAT MEANS YOUR ABILITY
TO THINK CLEARLY
251
00:12:06,760 --> 00:12:10,730
AND TO ACT DECISIVELY
IS VERY DIFFICULT.
252
00:12:10,764 --> 00:12:11,932
Narrator: THE TRIDENT
IS NOT EQUIPPED
253
00:12:11,965 --> 00:12:13,801
WITH A COCKPIT VOICE RECORDER,
254
00:12:13,834 --> 00:12:15,602
SO INVESTIGATORS
CAN'T KNOW FOR SURE
255
00:12:15,635 --> 00:12:17,604
WHAT HAPPENED IN THE COCKPIT.
256
00:12:17,637 --> 00:12:20,640
Key: BEALINE 548
READY FOR TAKEOFF.
257
00:12:20,673 --> 00:12:21,842
Narrator:
BUT THE CAPTAIN'S CONVERSATIONS
258
00:12:21,875 --> 00:12:23,944
WITH AIR TRAFFIC CONTROL
ARE RECORDED.
259
00:12:23,977 --> 00:12:27,647
Controller: BEALINE 548,
CLEAR FOR TAKEOFF 2-8 RIGHT.
260
00:12:27,680 --> 00:12:29,682
Key: 548.
261
00:12:29,716 --> 00:12:31,351
Narrator: THESE RECORDINGS
DO NOT REVEAL
262
00:12:31,384 --> 00:12:34,721
IF THE CAPTAIN RETRACTED
THE DROOP LEVER TOO SOON,
263
00:12:34,754 --> 00:12:37,757
BUT INVESTIGATORS
NOTICE SOMETHING UNUSUAL.
264
00:12:37,791 --> 00:12:40,127
Investigator: THE CAPTAIN
SEEMS AWFULLY QUIET.
265
00:12:40,160 --> 00:12:41,862
Key: UP TO 6-0.
266
00:12:41,895 --> 00:12:43,463
Narrator:
THE CAPTAIN'S RADIO CALLS
267
00:12:43,496 --> 00:12:45,565
ARE SO INFREQUENT AND SO BRIEF,
268
00:12:45,598 --> 00:12:48,368
THEY DON'T MEET
AVIATION STANDARDS.
269
00:12:50,603 --> 00:12:52,372
BUT THESE RECORDINGS
PROVIDE NO CLUE
270
00:12:52,405 --> 00:12:55,675
ABOUT WHY THE CAPTAIN
SOUNDED SO RESTRAINED.
271
00:12:55,708 --> 00:12:58,378
Investigator: WHAT WAS GOING ON
IN THAT COCKPIT?
272
00:13:00,647 --> 00:13:03,016
Narrator:
THEN, A STARTLING DISCOVERY.
273
00:13:03,050 --> 00:13:06,519
IT TURNS OUT CAPTAIN KEY
HAD A SERIOUS HEART CONDITION
274
00:13:06,553 --> 00:13:09,356
THAT HAD NOT SHOWN UP
IN HIS REGULAR MEDICAL EXAMS.
275
00:13:09,389 --> 00:13:11,758
Learmount: KEY HAD,
WITHOUT EVEN KNOWING IT,
276
00:13:11,791 --> 00:13:14,527
A CLOGGING
OF THE CORONARY ARTERIES.
277
00:13:14,561 --> 00:13:16,363
Key: YOU'RE NOT WORTHY
OF THE WINGS ON YOUR UNIFORM!
278
00:13:16,396 --> 00:13:17,597
Pilot: NOW, LOOK HERE,
JUST BECAUSE YOUR LOT
279
00:13:17,630 --> 00:13:18,598
FLEW IN THE WAR DOESN'T--
280
00:13:18,631 --> 00:13:21,368
Key: YOU UNGRATEFUL BASTARD!
281
00:13:21,401 --> 00:13:24,604
Narrator: AND THE AUTOPSY
REVEALS SOMETHING ELSE.
282
00:13:24,637 --> 00:13:26,439
PATHOLOGISTS BELIEVE
THAT CAPTAIN KEY
283
00:13:26,473 --> 00:13:29,609
SUFFERED HEART FAILURE SOMETIME
WITHIN A TWO-HOUR WINDOW
284
00:13:29,642 --> 00:13:32,512
BEFORE THE CRASH.
285
00:13:32,545 --> 00:13:33,847
Key: UP TO 6-0.
286
00:13:33,881 --> 00:13:36,349
Learmount: IF HIS BLOOD PRESSURE
WAS PARTICULARLY HIGH
287
00:13:36,383 --> 00:13:41,554
BECAUSE HE WAS AGITATED,
IT MIGHT AFFECT HIS REASONING.
288
00:13:41,588 --> 00:13:45,258
Coombs: HIS LEVEL OF PAIN WOULD
HAVE INCREASED OVER THE PERIOD
289
00:13:45,292 --> 00:13:47,961
UP TO A POINT
WHERE HE WOULD HAVE BECOME
290
00:13:47,995 --> 00:13:50,763
PARTLY OR TOTALLY INCAPACITATED.
291
00:13:50,797 --> 00:13:53,766
Narrator: THE FORMER RAF PILOT
WAS OLD SCHOOL.
292
00:13:53,800 --> 00:13:55,802
IF HE WAS IN SEVERE
PHYSICAL DISTRESS,
293
00:13:55,835 --> 00:13:58,605
HE LIKELY CARRIED ON
AND DID HIS DUTY,
294
00:13:58,638 --> 00:14:01,308
NEVER ASKING HIS CREW
FOR ANY HELP.
295
00:14:01,341 --> 00:14:03,476
AND THIS RAISES
A PARALLEL QUESTION.
296
00:14:03,510 --> 00:14:06,646
THERE WERE OTHER QUALIFIED
PILOTS IN THE COCKPIT THAT DAY.
297
00:14:06,679 --> 00:14:07,680
[BEEPING]
298
00:14:07,714 --> 00:14:09,116
Officer: WHAT WAS THAT?
299
00:14:09,149 --> 00:14:11,551
Narrator: WHY DIDN'T ONE OF THEM
DO SOMETHING TO SAVE THE PLANE?
300
00:14:11,584 --> 00:14:14,387
Learmount: NEITHER CAPTAIN KEY
NOR THE OTHER PILOTS
301
00:14:14,421 --> 00:14:17,457
REALIZED THAT IT
WAS THE RETRACTION OF THE DROOP
302
00:14:17,490 --> 00:14:18,525
WHICH HAD CAUSED THE STALL
303
00:14:18,558 --> 00:14:21,561
BECAUSE NOBODY ATTEMPTED
TO PUT IT BACK DOWN AGAIN.
304
00:14:21,594 --> 00:14:26,766
IF THEY HAD DONE, THEY COULD
HAVE UN-STALLED THE AIRPLANE.
305
00:14:26,799 --> 00:14:28,201
Narrator: INVESTIGATORS
KEEP TURNING BACK
306
00:14:28,235 --> 00:14:29,869
TO THAT ARGUMENT BEFORE TAKEOFF.
307
00:14:29,903 --> 00:14:31,271
Pilot: LOOK HERE,
JUST BECAUSE YOUR LOT--
308
00:14:31,304 --> 00:14:33,540
Key: AND AS FOR YOUR REFUSAL
TO FULFILL ALL OF YOUR DUTIES...
309
00:14:33,573 --> 00:14:35,642
Narrator: INVESTIGATORS LEARN
THAT AN HOUR AND A HALF
310
00:14:35,675 --> 00:14:37,510
BEFORE TAKEOFF,
311
00:14:37,544 --> 00:14:39,512
CO-PILOT JEREMY KEIGHLEY
WITNESSED KEY'S OUTBURST.
312
00:14:39,546 --> 00:14:41,248
Key: IF YOU'RE FLYING
THAT PLANE FOR MONEY,
313
00:14:41,281 --> 00:14:42,682
YOU'RE IN THE WRONG PROFESSION.
314
00:14:42,715 --> 00:14:45,552
Narrator: THEY SUSPECT IT MADE
A BIG IMPACT ON THE YOUNG PILOT.
315
00:14:45,585 --> 00:14:47,420
Wright: HAVING WITNESSED
AN OUTBURST LIKE THAT,
316
00:14:47,454 --> 00:14:50,657
ONE CAN ONLY SURMISE THAT
IF YOU ARE NEW TO THE FLEET,
317
00:14:50,690 --> 00:14:51,959
YOU DON'T KNOW THE CAPTAIN,
318
00:14:51,992 --> 00:14:54,227
YOU'RE SLIGHTLY
UNCONFIDENT YOURSELF,
319
00:14:54,261 --> 00:14:57,330
YOU MAY BE NERVOUS
OF YOUR OWN PERFORMANCE.
320
00:14:57,364 --> 00:14:59,699
Narrator: SHAKEN
BY HIS CAPTAIN'S TEMPER...
321
00:14:59,732 --> 00:15:02,235
Key: BUNCH OF FOOLS.
322
00:15:02,269 --> 00:15:03,903
Narrator: ...KEIGHLEY
MAY HAVE BEEN FAR LESS LIKELY
323
00:15:03,937 --> 00:15:06,439
TO CORRECT HIS CAPTAIN'S ERRORS.
324
00:15:06,473 --> 00:15:10,777
Learmount: IT WOULD CERTAINLY
REINFORCE THE CONCEPT
325
00:15:10,810 --> 00:15:12,545
THAT THE CAPTAIN
WAS AUTHORITARIAN
326
00:15:12,579 --> 00:15:15,648
AND NOT SOMEBODY THAT
YOU SHOULD CHALLENGE LIGHTLY,
327
00:15:15,682 --> 00:15:18,885
ESPECIALLY ON THAT DAY.
328
00:15:18,918 --> 00:15:21,421
Narrator:
THE CRASH OF BEA FLIGHT 548
329
00:15:21,454 --> 00:15:24,791
WAS THE RESULT OF A TRAGIC
COMBINATION OF HUMAN FACTORS
330
00:15:24,824 --> 00:15:27,527
CENTERED AROUND THE CAPTAIN--
331
00:15:27,560 --> 00:15:28,595
HEART FAILURE,
332
00:15:28,628 --> 00:15:30,430
A LEVER MOVED TOO SOON,
333
00:15:30,463 --> 00:15:33,466
AND CO-PILOT TOO JUNIOR
OR TOO INTIMIDATED
334
00:15:33,500 --> 00:15:36,603
TO STEP IN WHEN THINGS
STARTED TO GO WRONG.
335
00:15:38,571 --> 00:15:41,841
LESSONS LEARNED FROM BRITAIN'S
DEADLIEST AIR DISASTER
336
00:15:41,874 --> 00:15:44,544
HELPED TO CHANGE THE INDUSTRY.
337
00:15:44,577 --> 00:15:47,447
COCKPIT VOICE RECORDERS
ARE NOW STANDARD EQUIPMENT
338
00:15:47,480 --> 00:15:50,417
IN ALMOST ALL COMMERCIAL
PASSENGER PLANES.
339
00:15:50,450 --> 00:15:54,354
Wright: THE MODERN AIRLINER IS
OPERATED VERY, VERY DIFFERENTLY.
340
00:15:54,387 --> 00:15:57,724
THE WAY THAT CREWS
HANDLE THINGS IS IMPROVED.
341
00:15:57,757 --> 00:16:00,227
IT'S A MUCH BETTER
AND SAFER WORLD.
342
00:16:00,260 --> 00:16:03,563
THE REGRET IS WE'VE HAD TO BUILD
IT ON THE DEATH OF 118 PEOPLE.
343
00:16:06,733 --> 00:16:08,235
Narrator: IN NORTHERN MINNESOTA,
344
00:16:08,268 --> 00:16:11,438
A COMMUTER CRASH
KILLS EVERYONE ON BOARD.
345
00:16:11,471 --> 00:16:15,242
INVESTIGATORS THINK THE PROBLEM
LIES IN THE COCKPIT.
346
00:16:15,275 --> 00:16:16,576
Nance: YOU HAVE
THE RESPONSIBILITY
347
00:16:16,609 --> 00:16:19,479
AS A CAPTAIN OF CREATING
AN INTERACTIVE TEAM
348
00:16:19,512 --> 00:16:22,282
TO WHERE NO ONE ON THAT TEAM
WOULD HESITATE TO SPEAK UP
349
00:16:22,315 --> 00:16:24,184
IF YOU SAW, HEARD,
FELT, OR EVEN INTUITED
350
00:16:24,217 --> 00:16:25,552
THAT SOMETHING WAS WRONG.
351
00:16:25,585 --> 00:16:28,488
Marvin Falitz: YOU DIDN'T CHECK
THE DAMN EXTERIOR LIGHTS!
352
00:16:33,993 --> 00:16:36,829
Narrator: NORTHWEST AIRLINK
FLIGHT 5719
353
00:16:36,863 --> 00:16:39,566
CRUISES ACROSS THE SKIES
OF MINNESOTA.
354
00:16:41,734 --> 00:16:42,902
FIRST OFFICER CHAD ERICKSON
355
00:16:42,935 --> 00:16:46,539
IS TWO MONTHS
INTO HIS FIRST AIRLINE JOB.
356
00:16:46,573 --> 00:16:48,475
Craig Railsback:
I'M SURE THAT CHAD WAS EXCITED.
357
00:16:48,508 --> 00:16:50,977
THAT WAS THE FIRST STEP
IN GETTING THE JOB
358
00:16:51,010 --> 00:16:52,512
THAT WOULD LEAD YOU
TO THE BIG JOB
359
00:16:52,545 --> 00:16:55,515
TO FLY THE BIG IRON
AT BIG AIRLINES.
360
00:16:55,548 --> 00:16:57,717
Narrator: THIS IS THE FIRST TIME
HE'S FLOWN A ROUTE
361
00:16:57,750 --> 00:16:59,952
WITH AN OVERNIGHT STAY.
362
00:16:59,986 --> 00:17:03,990
Chad Erickson:
DO WE GET OUR OWN ROOM?
363
00:17:04,023 --> 00:17:06,025
Falitz: NO, YOU'RE GONNA
HAVE TO ROOM WITH ME.
364
00:17:06,059 --> 00:17:07,560
AND IT'S ONLY A SINGLE BED,
365
00:17:07,594 --> 00:17:12,399
SO YOU'LL HAVE TO CURL UP
AT MY FEET.
366
00:17:12,432 --> 00:17:14,033
OF COURSE YOU GET
YOUR OWN ROOM.
367
00:17:14,067 --> 00:17:17,737
YOU'RE UNDER CONTRACT NOW.
368
00:17:17,770 --> 00:17:20,473
Narrator: ERICKSON'S CAPTAIN
IS MARVIN FALITZ.
369
00:17:20,507 --> 00:17:22,809
Malcolm Brenner: THE CAPTAIN
GREW UP IN NEW YORK CITY.
370
00:17:22,842 --> 00:17:24,544
HE WAS DESCRIBED
AS HAVING A PERSONALITY
371
00:17:24,577 --> 00:17:27,814
THAT WAS SOMEWHAT AT ODDS
WITH A MIDWESTERN PERSONALITY.
372
00:17:30,483 --> 00:17:33,420
Falitz: FREAKING COFFEE
TASTES LIKE PISS.
373
00:17:35,455 --> 00:17:38,291
Al Dickinson: HE HAD AN ISSUE
WITH DEALING WITH OTHER PEOPLE.
374
00:17:38,325 --> 00:17:40,427
Narrator: CAPTAIN FALITZ
AND FIRST OFFICER ERICKSON
375
00:17:40,460 --> 00:17:45,965
ARE FLYING A JETSTREAM BA-3100,
A SMALL TWIN-ENGINE TURBOPROP.
376
00:17:45,998 --> 00:17:47,934
Railsback: THE JETSTREAM
WAS A HANDFUL TO FLY,
377
00:17:47,967 --> 00:17:50,737
AND WE HAD TO FLY IT
BY HAND ALL THE TIME.
378
00:17:50,770 --> 00:17:53,773
Narrator: CRAIG RAILSBACK IS
A FORMER NORTHWEST AIRLINK PILOT
379
00:17:53,806 --> 00:17:57,043
WHO ALSO FLEW THE BA-3100.
380
00:17:57,076 --> 00:17:58,878
Railsback:
IT WAS FAIRLY UNSTABLE.
381
00:17:58,911 --> 00:18:00,046
IT WAS LIKE BALANCING
A BEACH BALL
382
00:18:00,079 --> 00:18:01,748
ON TOP OF A COKE BOTTLE.
383
00:18:03,483 --> 00:18:04,851
THE UPSIDE OF FLYING
AN AIRPLANE LIKE THAT
384
00:18:04,884 --> 00:18:06,453
WAS YOU WERE
INCREDIBLY PROFICIENT.
385
00:18:06,486 --> 00:18:08,020
I MEAN, YOU WERE,
WE GOT TO BE REALLY GOOD
386
00:18:08,054 --> 00:18:09,256
AT INSTRUMENT FLYING,
387
00:18:09,289 --> 00:18:12,259
AND WE FLEW IN SOME REALLY,
REALLY DIFFICULT,
388
00:18:12,292 --> 00:18:13,460
CHALLENGING CONDITIONS,
389
00:18:13,493 --> 00:18:16,763
WHICH, YOU KNOW,
FOR A YOUNG GUY WAS GREAT FUN.
390
00:18:16,796 --> 00:18:21,033
Narrator: FLIGHT 5719 LEFT
MINNEAPOLIS JUST BEFORE 7 P.M.
391
00:18:21,067 --> 00:18:24,837
FOR HIBBING, MINNESOTA,
ABOUT AN HOUR AWAY.
392
00:18:24,871 --> 00:18:27,374
THERE ARE 16 PASSENGERS
ON BOARD.
393
00:18:27,407 --> 00:18:30,577
AFTER THAT, IT'S SCHEDULED
TO CONTINUE ON TO A FINAL STOP
394
00:18:30,610 --> 00:18:32,612
IN INTERNATIONAL FALLS.
395
00:18:34,013 --> 00:18:40,387
[RADIO CHATTER]
396
00:18:40,420 --> 00:18:42,289
Controller: TWIN CITY 7-19.
397
00:18:42,322 --> 00:18:44,924
HIBBING WEATHER--
SKY PARTIALLY OBSCURED,
398
00:18:44,957 --> 00:18:46,593
FREEZING DRIZZLE.
399
00:18:46,626 --> 00:18:47,994
John Cox:
HIBBING'S A SMALL AIRPORT
400
00:18:48,027 --> 00:18:49,696
THAT DOES NOT HAVE
A CONTROL TOWER.
401
00:18:49,729 --> 00:18:52,599
AT ABOUT THE 20 MILES
FROM THE AIRPORT,
402
00:18:52,632 --> 00:18:54,667
THEY'LL CLEAR YOU
FOR THE INSTRUMENT APPROACH
403
00:18:54,701 --> 00:18:57,470
IF THE WEATHER
IS BELOW VISUAL LIMITS.
404
00:18:57,504 --> 00:18:59,872
AND AT THAT POINT, ONCE
YOU'RE CLEARED FOR THE APPROACH,
405
00:18:59,906 --> 00:19:03,276
YOU'RE PRETTY MUCH ON YOUR OWN.
406
00:19:03,310 --> 00:19:06,413
Falitz: WE CAN'T TAKE
THE ILS 3-1.
407
00:19:06,446 --> 00:19:08,615
Erickson: BECAUSE OF
THE, UH, SNOW ON THE RUNWAY?
408
00:19:08,648 --> 00:19:09,749
Falitz: WHAT?
409
00:19:09,782 --> 00:19:12,519
Erickson: BECAUSE OF THE SNOW
ON THE, UH, THE RUNWAY?
410
00:19:12,552 --> 00:19:15,555
Falitz: I DON'T LIKE TO LAND
WITH A TAILWIND ANYWAY.
411
00:19:15,588 --> 00:19:19,526
TELL THEM WE'LL TAKE THE
LOCALIZER BACK COURSE TO 1-3.
412
00:19:19,559 --> 00:19:22,529
Narrator: HIBBING AIRPORT
HAS TWO APPROACHES.
413
00:19:22,562 --> 00:19:24,364
THE CAPTAIN DECIDES TO APPROACH
414
00:19:24,397 --> 00:19:26,666
FROM WHAT'S CALLED
THE BACK COURSE.
415
00:19:26,699 --> 00:19:29,001
THIS APPROACH IS NOT EQUIPPED
WITH THE INSTRUMENTS NEEDED
416
00:19:29,035 --> 00:19:31,704
TO FULLY GUIDE THE PILOTS
TO THE RUNWAY.
417
00:19:31,738 --> 00:19:34,841
IT IS KNOWN
AS A NON-PRECISION APPROACH.
418
00:19:34,874 --> 00:19:37,377
Erickson: WE'D LIKE
THE BACK COURSE UP TO 1-3.
419
00:19:37,410 --> 00:19:41,614
Controller: ROGER. PROCEED,
BUT YOU'RE ON YOUR OWN.
420
00:19:41,648 --> 00:19:43,550
Cox: NON-PRECISION APPROACHES
ARE, IN FACT,
421
00:19:43,583 --> 00:19:46,586
MORE DEMANDING
THAN THE PRECISION ONES
422
00:19:46,619 --> 00:19:49,856
FOR THE REASON THAT YOU HAVE TO
MONITOR THE DESCENT RATE,
423
00:19:49,889 --> 00:19:51,458
THE DESCENT ALTITUDE,
424
00:19:51,491 --> 00:19:55,295
THE NAVIGATION WHERE YOU ARE
LATERALLY ACROSS THE GROUND,
425
00:19:55,328 --> 00:19:58,765
SO THERE'S ACTUALLY
QUITE A BIT MORE GOING ON.
426
00:20:04,671 --> 00:20:09,509
Narrator: JUST BEFORE 7:50 P.M.,
FLIGHT 5719 STARTS DESCENDING
427
00:20:09,542 --> 00:20:14,314
INTO THE BLOWING SNOW
OF A COLD MINNESOTA NIGHT.
428
00:20:14,347 --> 00:20:16,816
Falitz: GEAR DOWN.
429
00:20:16,849 --> 00:20:17,917
Erickson: GEAR DOWN.
430
00:20:23,323 --> 00:20:25,825
Falitz: DID YOU CLICK
THE AIRPORT LIGHTS?
431
00:20:25,858 --> 00:20:27,527
Cox: AN AIRPORT LIKE HIBBING
432
00:20:27,560 --> 00:20:29,929
THAT DOES NOT HAVE
A LOT OF TRAFFIC,
433
00:20:29,962 --> 00:20:31,598
IN AN EFFORT TO SAVE MONEY,
434
00:20:31,631 --> 00:20:33,600
BECAUSE THE LIGHT BULBS
ARE VERY EXPENSIVE,
435
00:20:33,633 --> 00:20:37,304
THEY ARE WHAT'S CALLED
PILOT-CONTROLLED LIGHTING.
436
00:20:37,337 --> 00:20:38,371
Falitz: YOU CLICK IT?
437
00:20:38,405 --> 00:20:39,772
Erickson: UH, I, UM...
438
00:20:39,806 --> 00:20:43,343
Cox: THE PILOTS, WITH A SERIES
OF CLICKS FROM THEIR RADIOS,
439
00:20:43,376 --> 00:20:45,612
CAN TURN THE LIGHTS UP AND DOWN.
440
00:20:45,645 --> 00:20:48,581
Falitz: YOU CLICKED IT
SEVEN TIMES.
441
00:20:48,615 --> 00:20:51,551
Erickson: OKAY, I GOT IT NOW.
442
00:20:51,584 --> 00:20:57,023
[CRASH]
443
00:20:57,056 --> 00:20:58,625
[SCREAMING]
444
00:21:00,627 --> 00:21:06,566
[ALARM BEEPING]
445
00:21:06,599 --> 00:21:07,500
[SCREAMING]
446
00:21:11,137 --> 00:21:12,839
[ALARM BEEPING]
447
00:21:16,242 --> 00:21:17,910
[SCREAMING]
448
00:21:24,351 --> 00:21:26,519
Narrator: IT TAKES ONE HOUR
FOR EMERGENCY RESPONDERS
449
00:21:26,553 --> 00:21:28,655
TO FINALLY LOCATE
THE CRASH SITE,
450
00:21:28,688 --> 00:21:31,858
TWO MILES NORTHWEST
OF THE AIRPORT.
451
00:21:31,891 --> 00:21:33,826
THERE ARE NO SURVIVORS.
452
00:21:33,860 --> 00:21:38,331
*
453
00:21:38,365 --> 00:21:40,066
THE NATIONAL
TRANSPORTATION SAFETY BOARD
454
00:21:40,099 --> 00:21:43,336
SENDS OUT
INVESTIGATOR JOHN DeLISI.
455
00:21:43,370 --> 00:21:44,837
John DeLisi:
THE WRECKAGE WAS UP ON A HILL,
456
00:21:44,871 --> 00:21:48,375
SO IT WAS
IN A PRECARIOUS POSITION,
457
00:21:48,408 --> 00:21:50,677
AND SOME OF THE BODIES
HAD BEEN EJECTED.
458
00:21:50,710 --> 00:21:53,713
MANY WERE STILL
INSIDE THE FUSELAGE.
459
00:21:57,450 --> 00:21:58,518
IT WAS THE HOLIDAY SEASON,
460
00:21:58,551 --> 00:22:00,453
SO MANY FOLKS
THAT WERE TRAVELING
461
00:22:00,487 --> 00:22:01,688
HAD BROUGHT CHRISTMAS PRESENTS.
462
00:22:01,721 --> 00:22:07,360
THEY WERE SCATTERED
IN THE DEBRIS.
463
00:22:07,394 --> 00:22:10,763
THERE WAS BLOOD IN THE SNOW.
464
00:22:10,797 --> 00:22:13,099
IT REALLY WAS ONE OF THE MOST
DIFFICULT ACCIDENT SITES
465
00:22:13,132 --> 00:22:15,502
I'D EVER BEEN TO.
466
00:22:16,869 --> 00:22:19,171
Narrator: DeLISI KNOWS
THAT A PLANE THIS SIZE
467
00:22:19,205 --> 00:22:23,009
WILL LIKELY BE EQUIPPED WITH
ONLY ONE OF THE BLACK BOXES,
468
00:22:23,042 --> 00:22:25,845
THE COCKPIT VOICE RECORDER.
469
00:22:25,878 --> 00:22:28,114
DeLisi: HERE'S THE CVR.
470
00:22:28,147 --> 00:22:30,783
AT THE TIME, COMMUTER AIRPLANE
WITH 19 OR LESS SEATS
471
00:22:30,817 --> 00:22:33,653
ONLY A REQUIREMENT
FOR A COCKPIT VOICE RECORDER,
472
00:22:33,686 --> 00:22:35,488
NOT A FLIGHT DATA RECORDER.
473
00:22:35,522 --> 00:22:38,558
[HELICOPTER PASSES]
474
00:22:40,059 --> 00:22:43,863
ALL RIGHT, LET'S GO.
475
00:22:43,896 --> 00:22:45,131
Narrator: WITH NO FDR,
476
00:22:45,164 --> 00:22:49,536
THE DIFFICULT JOB OF EXPLAINING
THE CRASH JUST GOT HARDER.
477
00:22:52,505 --> 00:22:54,006
DeLisi: WHEN THERE'S
NO FLIGHT DATA RECORDER,
478
00:22:54,040 --> 00:22:54,874
IT PUTS US IN A BIT
479
00:22:54,907 --> 00:22:57,677
OF AN OLD-SCHOOL
TYPE OF INVESTIGATION,
480
00:22:57,710 --> 00:23:00,613
WHERE THE ANALYSIS
OF THE PHYSICAL EVIDENCE
481
00:23:00,647 --> 00:23:04,283
BECOMES SO MUCH MORE CRITICAL.
482
00:23:04,316 --> 00:23:07,687
Narrator: DeLISI TURNS TO RADAR
DATA FROM THE APPROACH CONTROL
483
00:23:07,720 --> 00:23:10,389
TO TRACK
THE PLANE'S DESCENT PATH.
484
00:23:10,423 --> 00:23:12,859
IT'S VERY STEEP AND COMES LATE.
485
00:23:12,892 --> 00:23:15,327
INVESTIGATORS
CAN'T MAKE SENSE OF IT.
486
00:23:15,361 --> 00:23:17,096
Dickinson:
THE RATE OF DESCENT WAS DOUBLE
487
00:23:17,129 --> 00:23:18,531
WHAT WE'D NORMALLY SEE.
488
00:23:18,565 --> 00:23:21,367
IT SHOULD BE ABOUT
1,000 FEET PER MINUTE.
489
00:23:21,400 --> 00:23:24,437
NOW, IN THIS CASE,
IT WAS OVER 2,000,
490
00:23:24,471 --> 00:23:28,475
SOMETIMES UP AT 2,200.
491
00:23:28,508 --> 00:23:32,512
DeLisi: WHY DID THEY START
THEIR DESCENT SO LATE?
492
00:23:32,545 --> 00:23:36,382
Dickinson: ME AS A PILOT,
IT DOES MAKE YOU WONDER,
493
00:23:36,415 --> 00:23:38,851
BECAUSE THE LATER
YOU START THE DESCENT,
494
00:23:38,885 --> 00:23:42,455
THE FASTER YOU'RE GONNA
HAVE TO DESCEND TO GET DOWN.
495
00:23:42,489 --> 00:23:43,656
AND THE FASTER YOU DESCEND,
496
00:23:43,690 --> 00:23:46,726
THE HARDER IT IS
TO BREAK THAT RATE OF DESCENT.
497
00:23:50,597 --> 00:23:52,665
Narrator: INVESTIGATORS WONDER
IF ICE ON THE WINGS
498
00:23:52,699 --> 00:23:55,902
CAUSED THE STEEP DESCENT
AND CRASH.
499
00:23:55,935 --> 00:23:56,836
DeLisi: BUILDUP OF ICE,
500
00:23:56,869 --> 00:23:59,572
PARTICULARLY ON THE WINGS
OF AN AIRPLANE,
501
00:23:59,606 --> 00:24:03,576
CAN KILL THE LIFT THAT THE WINGS
ARE CAPABLE OF GENERATING,
502
00:24:03,610 --> 00:24:07,847
SO SOMETIMES AN AIRPLANE
WITH A RAPID RATE OF DESCENT
503
00:24:07,880 --> 00:24:11,718
MIGHT BE INDICATIVE
OF AN OUT-OF-CONTROL MOTION
504
00:24:11,751 --> 00:24:15,788
CAUSED BY A BUILDUP OF ICE.
505
00:24:15,822 --> 00:24:17,557
DeLisi: I WAS WONDERING
IF YOU HAVE A COUPLE OF MINUTES.
506
00:24:17,590 --> 00:24:19,726
Narrator: INVESTIGATORS
DETERMINE ICING CONDITIONS
507
00:24:19,759 --> 00:24:24,497
WERE MODERATE AND COULD NOT
HAVE CAUSED THE CRASH.
508
00:24:24,531 --> 00:24:28,134
IF ICE DIDN'T BRING
THE PLANE DOWN, WHAT DID?
509
00:24:28,167 --> 00:24:30,369
DeLisi: IN TALKING
TO OTHER PILOTS AT NORTHWEST,
510
00:24:30,402 --> 00:24:33,540
WE BEGAN TO LEARN ABOUT
WHAT THEY REFERRED TO
511
00:24:33,573 --> 00:24:36,776
AS A SLAM DUNK APPROACH.
512
00:24:36,809 --> 00:24:40,179
A SLAM DUNK APPROACH
WAS DESCRIBED AS ONE IN WHICH,
513
00:24:40,212 --> 00:24:43,716
WHILE YOU HAVE TO PASS
THROUGH AN AREA OF ICING,
514
00:24:43,750 --> 00:24:46,719
CREWS WANT TO MINIMIZE THE TIME
THEY SPEND THERE,
515
00:24:46,753 --> 00:24:50,690
SO THEY MAY HOLD THEIR ALTITUDE
CLOSE IN TO THE AIRPORT
516
00:24:50,723 --> 00:24:54,193
AND THEN VERY RAPIDLY
DO A STEEP DESCENT
517
00:24:54,226 --> 00:24:57,530
TO GET THROUGH THE ALTITUDES
IN WHICH THERE WAS ICING
518
00:24:57,564 --> 00:24:59,532
AS QUICKLY AS POSSIBLE.
519
00:24:59,566 --> 00:25:01,467
THAT'S NOT A STANDARD TECHNIQUE,
520
00:25:01,500 --> 00:25:02,835
BUT AS WE BEGAN
TO HEAR ABOUT IT,
521
00:25:02,869 --> 00:25:04,537
IT MATCHED WHAT WE WERE SEEING
522
00:25:04,571 --> 00:25:07,807
ON THE AIR TRAFFIC
CONTROL RADAR.
523
00:25:07,840 --> 00:25:10,176
Cox: IT'S SOMETHING PROFESSIONAL
PILOTS DEAL WITH A LOT,
524
00:25:10,209 --> 00:25:14,581
AND IT REQUIRES A LOT OF SKILL
IN AIRCRAFT HANDLING
525
00:25:14,614 --> 00:25:17,449
TO GET THE AIRPLANE DOWN QUICKLY
526
00:25:17,483 --> 00:25:23,756
WITHOUT HAVING THE SPEED GO UP
TO AN UNACCEPTABLY HIGH LEVEL.
527
00:25:23,790 --> 00:25:26,726
Narrator: MARVIN FALITZ
WAS AN EXPERIENCED CAPTAIN.
528
00:25:26,759 --> 00:25:28,527
HE SHOULD HAVE BEEN
MORE THAN CAPABLE
529
00:25:28,561 --> 00:25:30,997
OF SAFELY PERFORMING
A SLAM DUNK APPROACH.
530
00:25:31,030 --> 00:25:33,766
[CRASH]
531
00:25:33,800 --> 00:25:37,670
SO, WHAT WENT WRONG
ON FLIGHT 5719?
532
00:25:40,673 --> 00:25:42,809
INVESTIGATORS EXAMINE
HOW THE PILOTS
533
00:25:42,842 --> 00:25:45,812
ON NORTHWEST AIRLINK FLIGHT 5719
534
00:25:45,845 --> 00:25:49,448
PERFORMED A SO-CALLED
SLAM DUNK APPROACH.
535
00:25:49,481 --> 00:25:53,519
THEY HOPE THE COCKPIT VOICE
RECORDING WILL SHED SOME LIGHT.
536
00:25:53,552 --> 00:25:55,688
Erickson: BEFORE
FINAL CHECKLIST COMPLETE.
537
00:25:55,722 --> 00:25:59,558
Narrator: IT'S WHAT IS NOT SAID
THAT ALARMS THEM THE MOST.
538
00:26:01,861 --> 00:26:03,395
DeLisi: WHY ISN'T
THE FIRST OFFICER
539
00:26:03,429 --> 00:26:05,031
MAKING HIS ALTITUDE CALLOUTS?
540
00:26:08,768 --> 00:26:10,703
WE DIDN'T HEAR
THE REGULAR CALLOUTS
541
00:26:10,737 --> 00:26:15,574
ABOUT 2,000, 1,000 FEET,
DISTANCE FROM THE AIRPORT.
542
00:26:15,608 --> 00:26:17,143
IT SEEMED AS IF
THE FIRST OFFICER
543
00:26:17,176 --> 00:26:21,748
DIDN'T REALLY KNOW WHAT WAS
GOING ON IN THE APPROACH.
544
00:26:21,781 --> 00:26:26,318
Erickson: GEAR DOWN. FLAPS 20.
545
00:26:26,352 --> 00:26:27,486
DeLisi: HE NEVER
TOLD THE CAPTAIN
546
00:26:27,519 --> 00:26:30,122
HOW CLOSE THEY WERE GETTING
TO THE GROUND.
547
00:26:30,156 --> 00:26:32,258
Erickson: 1.93.
548
00:26:32,291 --> 00:26:34,627
Narrator: INVESTIGATORS NEED
TO KNOW WHAT WAS GOING ON
549
00:26:34,661 --> 00:26:37,429
WITH THE NOVICE FIRST OFFICER.
550
00:26:37,463 --> 00:26:39,799
WAS THIS TRAGEDY HIS FAULT?
551
00:26:39,832 --> 00:26:43,936
THERE ARE NO RED FLAGS
IN HIS OFFICIAL RECORD.
552
00:26:43,970 --> 00:26:46,472
IN FACT,
IT'S QUITE THE OPPOSITE.
553
00:26:46,505 --> 00:26:49,308
Erickson: ATIS 119...
554
00:26:49,341 --> 00:26:54,346
Dickinson: THIS GUY GRADUATED
NUMBER ONE IN HIS CLASS.
555
00:26:54,380 --> 00:26:57,583
Brenner: THE FIRST OFFICER
HAD PREPARED INDEX CARDS
556
00:26:57,616 --> 00:27:00,452
WITH AVIATION DATA
FOR EVERY AIRPORT
557
00:27:00,486 --> 00:27:01,788
THAT THE AIRLINE FLEW TO.
558
00:27:01,821 --> 00:27:04,356
THIS WAS ABOVE AND BEYOND
WHAT WAS NORMALLY REQUIRED.
559
00:27:04,390 --> 00:27:07,426
HE WAS DOING SPECIAL STUDYING
SO HE COULD BE PREPARED
560
00:27:07,459 --> 00:27:08,895
AND BE A BETTER PILOT.
561
00:27:11,998 --> 00:27:13,900
Dickinson: WHY WOULD HE NOT
MAKE THOSE CALLOUTS?
562
00:27:13,933 --> 00:27:16,703
WHAT WOULD CAUSE HIM
NOT TO MAKE THOSE?
563
00:27:16,736 --> 00:27:19,438
DeLisi: SO, WHAT DO WE KNOW
ABOUT THE CAPTAIN?
564
00:27:19,471 --> 00:27:22,809
Narrator: CAPTAIN FALITZ WAS
AN EXPERIENCED SENIOR PILOT.
565
00:27:22,842 --> 00:27:27,513
BUT A DEEPER LOOK REVEALS A MAN
WITH A TROUBLING RECORD.
566
00:27:27,546 --> 00:27:30,783
DeLisi: BOOM, BOOM, BOOM.
567
00:27:30,817 --> 00:27:32,584
Brenner: SOON AFTER
HE JOINED THE COMPANY,
568
00:27:32,618 --> 00:27:34,653
HE FAILED HIS ORAL EXAM.
569
00:27:34,687 --> 00:27:37,857
HE FAILED TWO MORE PROFICIENCY
EXAMS IN HIS CAREER.
570
00:27:37,890 --> 00:27:40,492
THAT'S UNUSUAL
FOR A PROFESSIONAL PILOT
571
00:27:40,526 --> 00:27:42,695
TO FAIL THAT MANY TIMES.
572
00:27:44,797 --> 00:27:45,865
DeLisi: ARE ALL THESE
FORMAL COMPLAINTS
573
00:27:45,898 --> 00:27:47,867
AGAINST CAPTAIN FALITZ?
574
00:27:49,836 --> 00:27:51,570
Railsback: MARVIN WAS
THE FIRST CAPTAIN I FLEW WITH
575
00:27:51,603 --> 00:27:54,707
AFTER MY IOE, MY INITIAL
OPERATING EXPERIENCE,
576
00:27:54,741 --> 00:27:57,409
AND HE TENDED TO BE
A LITTLE BIT DOMINEERING
577
00:27:57,443 --> 00:28:01,714
AND WOULD BERATE YOU
AND WAS INTOLERANT OF MISTAKES
578
00:28:01,748 --> 00:28:06,719
AND REALLY NOT A PARTICULARLY
GREAT INSTRUCTOR PILOT.
579
00:28:06,753 --> 00:28:09,789
DeLisi: HMM, WOW.
580
00:28:09,822 --> 00:28:11,758
Narrator: PERHAPS
THE MOST DISTURBING COMPLAINT
581
00:28:11,791 --> 00:28:13,659
AGAINST CAPTAIN FALITZ
582
00:28:13,692 --> 00:28:16,763
IS THAT HE ONCE
STRUCK A COLLEAGUE IN ANGER.
583
00:28:20,366 --> 00:28:23,102
IS THERE A LINK BETWEEN
THE CAPTAIN'S BELLIGERENCE
584
00:28:23,135 --> 00:28:25,404
AND THE FIRST OFFICER'S
RETICENCE?
585
00:28:27,573 --> 00:28:28,674
DeLisi: HELLO?
586
00:28:28,707 --> 00:28:30,709
Narrator: INVESTIGATORS
RECEIVE A PHONE CALL
587
00:28:30,743 --> 00:28:31,878
FROM A RAMP SERVICE AGENT
588
00:28:31,911 --> 00:28:34,446
AT MINNEAPOLIS-ST. PAUL
INTERNATIONAL AIRPORT.
589
00:28:34,480 --> 00:28:35,714
DeLisi: OKAY.
590
00:28:35,748 --> 00:28:38,250
Falitz: WHY ISN'T
THE EXTERIOR PREFLIGHT DONE?
591
00:28:38,284 --> 00:28:39,318
Erickson: I WAS--
592
00:28:39,351 --> 00:28:41,821
Falitz: YOU DIDN'T CHECK
THE DAMN EXTERIOR LIGHTS!
593
00:28:41,854 --> 00:28:43,790
Narrator: THE SERVICE AGENT
WITNESSED CAPTAIN FALITZ
594
00:28:43,823 --> 00:28:47,960
BERATING FIRST OFFICER ERICKSON
OVER A PREFLIGHT CHECK.
595
00:28:47,994 --> 00:28:49,528
Erickson: UH, I WAS
GONNA CHECK THE LIGHTS
596
00:28:49,561 --> 00:28:51,197
FROM INSIDE THE COCKPIT.
597
00:28:51,230 --> 00:28:52,631
Falitz: THAT'S NOT
HOW YOU DO IT!
598
00:28:52,664 --> 00:28:57,703
YOU HAVE TO GO OUTSIDE AND SEE
IT WITH YOUR OWN STUPID EYES!
599
00:28:57,736 --> 00:29:00,639
DOES NORTHWEST EVEN
SCREEN YOU GUYS ANYMORE?
600
00:29:00,672 --> 00:29:04,376
YOU KNOW WHAT? SCREW IT.
I'LL DO IT MYSELF.
601
00:29:04,410 --> 00:29:07,814
Dickinson: THE CAPTAIN
WAS BEING VERY, VERY CRITICAL
602
00:29:07,847 --> 00:29:09,515
OF THE FIRST OFFICER,
603
00:29:09,548 --> 00:29:12,318
AND THE FIRST OFFICER
WAS A RELATIVELY NEW PILOT,
604
00:29:12,351 --> 00:29:14,686
SO, YOU KNOW,
YOU'RE GONNA MAKE MISTAKES,
605
00:29:14,720 --> 00:29:16,722
SO THERE WAS A BETTER WAY
TO HANDLE IT,
606
00:29:16,755 --> 00:29:18,958
AND THE CAPTAIN DID NOT
TAKE THE BETTER WAY.
607
00:29:18,991 --> 00:29:22,028
Falitz: IF WE'RE LATE
FOR DEPARTURE, IT'S ON YOU!
608
00:29:24,463 --> 00:29:26,432
Dickinson: THIS HAPPENED
IMMEDIATELY BEFORE THE FLIGHT,
609
00:29:26,465 --> 00:29:31,703
SO IT SET THE TONE FOR THE
TWO OF THEM WORKING TOGETHER,
610
00:29:31,737 --> 00:29:34,773
WHICH WAS A BAD WAY
TO DO THINGS.
611
00:29:34,807 --> 00:29:36,475
DeLisi: OKAY, THANKS.
612
00:29:37,643 --> 00:29:39,745
LET'S GET THAT CVR BACK IN HERE.
613
00:29:39,778 --> 00:29:40,813
WE NEED TO FIND OUT
WHAT WAS GOING ON
614
00:29:40,847 --> 00:29:42,882
BETWEEN THOSE TWO PILOTS.
615
00:29:46,352 --> 00:29:50,456
Falitz: CALL THE COMPANY AND
TELL THEM WE NEED TO FUEL UP.
616
00:29:50,489 --> 00:29:52,892
Brenner:
IN LISTENING TO THE CVR,
617
00:29:52,925 --> 00:29:56,762
THE CAPTAIN MAKES A LOT
OF CORRECTIONS OR DIRECTIONS
618
00:29:56,795 --> 00:30:00,599
TO THE FIRST OFFICER
OF VERY SIMPLE THINGS.
619
00:30:00,632 --> 00:30:01,733
Erickson: OPS 7-19...
620
00:30:01,767 --> 00:30:03,402
Falitz: SAY HIBBING.
621
00:30:03,435 --> 00:30:04,837
Hibbing Ops: HIBBING, GO AHEAD.
622
00:30:04,871 --> 00:30:06,472
Erickson: UH, UH, HIBBING, UH...
623
00:30:06,505 --> 00:30:09,208
Brenner: HE WAS INTIMIDATING
AND NOT CONSTRUCTIVE.
624
00:30:09,241 --> 00:30:11,510
Hibbing Ops: POSITIVE FUEL.
SEE YOU IN A BIT.
625
00:30:11,543 --> 00:30:12,845
Falitz: YOU CAN'T JUST SAY OPS.
626
00:30:12,879 --> 00:30:15,414
YOU HAVE TO SPECIFY.
WHO'S SUPPOSED TO ANSWER?
627
00:30:15,447 --> 00:30:18,750
HIBBING? SIOUX CITY? DULUTH?
628
00:30:18,784 --> 00:30:19,886
Railsback:
BEFORE I WAS AN AIRLINE PILOT,
629
00:30:19,919 --> 00:30:21,387
I WAS A FLIGHT INSTRUCTOR.
630
00:30:21,420 --> 00:30:23,422
AND ONE GUARANTEED WAY
TO HAVE THAT GUY SHUT DOWN
631
00:30:23,455 --> 00:30:26,758
AND NOT BE ABLE TO PERFORM
WAS TO BERATE THEM,
632
00:30:26,792 --> 00:30:29,628
HUMILIATE THEM, EMBARRASS THEM.
633
00:30:29,661 --> 00:30:33,933
DeLisi: HE WAS PARALYZED
WITH FEAR.
634
00:30:33,966 --> 00:30:35,868
THAT'S WHY HE DIDN'T MAKE
HIS CALLOUTS TO THE CAPTAIN.
635
00:30:35,902 --> 00:30:39,671
HE WAS, HE WAS TERRIFIED OF HIM.
636
00:30:39,705 --> 00:30:41,440
Narrator: INVESTIGATORS
FINALLY UNDERSTAND
637
00:30:41,473 --> 00:30:45,711
WHY NORTHWEST AIRLINK
FLIGHT 5719 ENDED IN TRAGEDY.
638
00:30:45,744 --> 00:30:46,845
Falitz: YOU HAVE TO GO OUTSIDE
639
00:30:46,879 --> 00:30:50,216
AND SEE IT WITH
YOUR OWN STUPID EYES!
640
00:30:50,249 --> 00:30:51,450
DeLISI: WELL, THIS ACCIDENT,
IN MANY WAYS,
641
00:30:51,483 --> 00:30:54,520
HAS BECOME A CASE STUDY
IN JUST HOW VALUABLE IT IS
642
00:30:54,553 --> 00:30:57,456
TO EMPOWER EITHER CREW MEMBER
TO BE ASSERTIVE
643
00:30:57,489 --> 00:31:00,859
AND TO SPEAK UP WHEN
SOMETHING ISN'T GOING RIGHT.
644
00:31:05,664 --> 00:31:12,004
*
645
00:31:12,038 --> 00:31:14,540
Narrator: EVEN WHEN THE CAPTAIN
ISN'T A BULLY,
646
00:31:14,573 --> 00:31:17,743
HE CAN SUFFER FROM OTHER FLAWS
HIDDEN FROM VIEW.
647
00:31:17,776 --> 00:31:18,810
Stephen Silver:
HEY, EVERYBODY SEATED?
648
00:31:18,844 --> 00:31:20,779
Ralph Harvey:
YEP, EVERYBODY'S IN.
649
00:31:20,812 --> 00:31:23,249
Silver: FOLKS, THIS IS
YOUR CAPTAIN SPEAKING.
650
00:31:23,282 --> 00:31:26,285
WE'LL SOON BE LANDING
IN DURANGO.
651
00:31:26,318 --> 00:31:29,421
Narrator: EVENTUALLY THOSE FLAWS
CAN LEAD TO TRAGEDY.
652
00:31:31,457 --> 00:31:33,492
[SCREAMING]
653
00:31:33,525 --> 00:31:35,361
John Nance: WE HAD
SO MANY EXAMPLES OF PEOPLE
654
00:31:35,394 --> 00:31:37,463
WHO COULD NOT
OR WOULD NOT SPEAK UP,
655
00:31:37,496 --> 00:31:40,299
BUT IT ALL CAME DOWN
TO THE SHOULDERS OF THE CAPTAIN.
656
00:31:40,332 --> 00:31:43,502
Controller: 2286,
YOU ARE CLEARED FOR TAKEOFF.
657
00:31:43,535 --> 00:31:46,572
Narrator: TRANS-COLORADO
IS A SMALL REGIONAL CARRIER
658
00:31:46,605 --> 00:31:49,942
THAT OPERATES FLIGHTS
FOR CONTINENTAL AIRLINES.
659
00:31:49,976 --> 00:31:54,480
Silver: 2286, CLEARED
FOR TAKEOFF. THANK YOU.
660
00:31:54,513 --> 00:31:58,284
Narrator: CAPTAIN STEPHEN SILVER
IS IN COMMAND.
661
00:31:58,317 --> 00:31:59,785
Brad Howard:
STEVE WAS VERY HAPPY,
662
00:31:59,818 --> 00:32:02,955
A JOVIAL, ENERGETIC PILOT.
663
00:32:02,989 --> 00:32:05,924
UH, I ENJOYED FLYING WITH STEVE.
664
00:32:05,958 --> 00:32:08,427
Silver: YOU'RE HANDLING
FLYING THIS LEG, RIGHT?
665
00:32:08,460 --> 00:32:09,928
Harvey: YOU BET.
666
00:32:09,962 --> 00:32:11,430
Narrator:
FIRST OFFICER RALPH HARVEY
667
00:32:11,463 --> 00:32:13,599
WILL OPERATE THE CONTROLS
FOR THIS FLIGHT,
668
00:32:13,632 --> 00:32:16,702
LEAVING THE CAPTAIN FREE
TO HANDLE RADIO CALLS.
669
00:32:18,737 --> 00:32:21,407
Harvey: TAKEOFF POWER.
670
00:32:21,440 --> 00:32:25,311
Cox: AIRLINE PILOTS ROUTINELY
TRADE THE FLYING DUTIES.
671
00:32:25,344 --> 00:32:28,580
PART OF IT IS FOR, UM,
THE REDUCTION OF FATIGUE
672
00:32:28,614 --> 00:32:30,682
SO THAT ONE PERSON'S
NOT DOING ALL THE WORK,
673
00:32:30,716 --> 00:32:35,554
BUT IT ALSO DIVIDES THE JOBS UP
SO THAT FIRST OFFICERS
674
00:32:35,587 --> 00:32:38,657
THAT WILL BE CAPTAINS
ARE GAINING EXPERIENCE.
675
00:32:40,626 --> 00:32:42,528
Silver: 100.
676
00:32:42,561 --> 00:32:44,663
Narrator: THE CAPTAIN KEEPS
AN EYE ON THE AIRSPEED
677
00:32:44,696 --> 00:32:46,898
AS THEY ACCELERATE FOR TAKEOFF.
678
00:32:46,932 --> 00:32:48,834
Silver: V-1.
679
00:32:48,867 --> 00:32:50,702
AND ROTATE.
680
00:33:00,812 --> 00:33:02,614
Narrator: THE CREW'S DAY
BEGAN IN DENVER.
681
00:33:02,648 --> 00:33:06,552
AFTER TWO SHORT HOPS TO RIVERTON
AND CASPER, WYOMING,
682
00:33:06,585 --> 00:33:10,656
THEY CIRCLED BACK TO DENVER.
683
00:33:10,689 --> 00:33:12,491
NOW THEY'RE HEADED TO DURANGO,
684
00:33:12,524 --> 00:33:16,395
A ROUTE THAT TAKES THEM OVER
THE SOUTHERN ROCKY MOUNTAINS.
685
00:33:16,428 --> 00:33:20,266
Silver: CONTROL, WE'LL PLAN
ON A DME TO RUNWAY 2-0.
686
00:33:20,299 --> 00:33:21,533
Controller: THAT'S APPROVED.
687
00:33:21,567 --> 00:33:25,604
TRANS-COLORADO 2286 CLEARED
FOR RUNWAY 2-0 APPROACH
688
00:33:25,637 --> 00:33:27,273
AT DURANGO AIRPORT.
689
00:33:27,306 --> 00:33:29,408
Narrator: LIKE MANY
SMALL AIRPORTS IN AMERICA,
690
00:33:29,441 --> 00:33:32,778
DURANGO DOES NOT HAVE
ITS OWN AIR TRAFFIC CONTROL.
691
00:33:32,811 --> 00:33:37,449
THE CONTROLLER IS IN DENVER,
MORE THAN 200 MILES AWAY.
692
00:33:37,483 --> 00:33:39,485
Howard: ONCE THEY CLEARED YOU
FOR THAT APPROACH,
693
00:33:39,518 --> 00:33:43,522
THEY BASICALLY GAVE YOU
THE RESPONSIBILITY
694
00:33:43,555 --> 00:33:46,958
TO GET THAT AIRPLANE
DOWN ON THE GROUND.
695
00:33:46,992 --> 00:33:48,727
Controller:
RADAR COVERAGE TERMINATED.
696
00:33:48,760 --> 00:33:50,729
PLEASE REPORT LANDING BY RADIO.
697
00:33:50,762 --> 00:33:52,030
HAVE A GOOD NIGHT.
698
00:33:57,603 --> 00:33:58,504
Harvey: GEAR DOWN.
699
00:33:59,771 --> 00:34:02,708
Silver: GEAR DOWN.
700
00:34:02,741 --> 00:34:03,642
THREE GREEN.
701
00:34:10,015 --> 00:34:13,619
Harvey: DO YOU HAVE THE RUNWAY?
702
00:34:13,652 --> 00:34:17,456
Narrator: SOMETHING'S WRONG.
THE PILOTS CAN'T SEE THE RUNWAY.
703
00:34:21,760 --> 00:34:23,028
Harvey: DAMN! WE'RE TOO LOW!
704
00:34:23,061 --> 00:34:24,363
Silver: PULL UP!
705
00:34:24,396 --> 00:34:25,731
Harvey: NO!
NO, NO, NO, NO, NO!
706
00:34:25,764 --> 00:34:26,765
Silver: HOLD ON!
707
00:34:29,701 --> 00:34:30,736
[CRASH]
708
00:34:30,769 --> 00:34:33,572
[SCREAMING]
709
00:34:33,605 --> 00:34:35,841
Susie Welch:
THERE WAS THIS JUST BIG BOOM.
710
00:34:35,874 --> 00:34:39,845
I THOUGHT WE JUST HAD
A ROUGH LANDING.
711
00:34:39,878 --> 00:34:43,782
AND THE PLANE
BEGAN TO DO A FLIP.
712
00:34:43,815 --> 00:34:46,652
THAT'S WHEN I THOUGHT,
IT'S HAPPENING. WE'RE CRASHING.
713
00:34:52,724 --> 00:34:54,260
[CRASH]
714
00:34:56,295 --> 00:34:57,829
THEY USUALLY SAY
STAY WHERE YOU ARE,
715
00:34:57,863 --> 00:34:59,631
SOMEONE WILL COME AND GET YOU,
716
00:34:59,665 --> 00:35:01,967
BUT WE WERE OUT
IN THE MIDDLE OF NOWHERE.
717
00:35:02,000 --> 00:35:04,536
WE DIDN'T KNOW
IF ANYBODY KNEW ANYTHING.
718
00:35:06,872 --> 00:35:10,542
Knowlton: IT WAS A REMOTE AREA,
AND SO IT MADE IT DIFFICULT
719
00:35:10,576 --> 00:35:13,712
FOR THE EMERGENCY RESPONDERS
TO GET THERE.
720
00:35:13,745 --> 00:35:15,481
UM, IT TOOK US A LONG TIME
721
00:35:15,514 --> 00:35:19,318
TO FIGURE OUT EXACTLY
WHERE THE CRASH WAS.
722
00:35:19,351 --> 00:35:21,553
Narrator:
OF THE 17 PEOPLE ON BOARD,
723
00:35:21,587 --> 00:35:25,257
THE CRASH HAS KILLED NINE,
INCLUDING BOTH PILOTS.
724
00:35:25,291 --> 00:35:29,561
*
725
00:35:29,595 --> 00:35:32,598
TOM HAUETER OF THE NATIONAL
TRANSPORTATION SAFETY BOARD
726
00:35:32,631 --> 00:35:35,434
NOW FACES A HUGE TASK.
727
00:35:35,467 --> 00:35:37,669
Tom Haueter: YEAH,
THE LEFT WING TIP RIGHT HERE.
728
00:35:37,703 --> 00:35:38,870
YEAH, THANKS, GUYS.
729
00:35:42,007 --> 00:35:43,509
WE WERE HAVING A HARD TIME
UNDERSTANDING
730
00:35:43,542 --> 00:35:47,413
HOW THE CREW IMPACTED
SO FAR SHORT OF THE AIRPORT.
731
00:35:47,446 --> 00:35:48,880
THAT WAS GOING TO BE
THE BIG MYSTERY HERE
732
00:35:48,914 --> 00:35:50,416
TO TRY TO UNDERSTAND.
733
00:35:51,783 --> 00:35:53,785
Narrator: INVESTIGATORS WONDER
WHETHER THE APPROACH
734
00:35:53,819 --> 00:35:58,824
INTO THE AIRPORT WAS TOO RISKY
FOR THE CONDITIONS THAT NIGHT.
735
00:35:58,857 --> 00:36:01,760
THE AIR TRAFFIC RECORDING
REVEALS THAT THE CONTROLLER
736
00:36:01,793 --> 00:36:04,863
GAVE THE CREW TWO OPTIONS.
737
00:36:04,896 --> 00:36:05,964
THE FIRST WAS TO FLY
738
00:36:05,997 --> 00:36:07,499
AN EASY PATH AROUND THE AIRPORT
739
00:36:07,533 --> 00:36:10,469
TO A RUNWAY EQUIPPED WITH
AN INSTRUMENT LANDING SYSTEM,
740
00:36:10,502 --> 00:36:13,839
OR ILS, THAT GUIDES
THE PILOTS DOWN.
741
00:36:16,608 --> 00:36:19,278
IN THE SECOND,
MORE CHALLENGING OPTION,
742
00:36:19,311 --> 00:36:21,513
PILOTS MUST DESCEND
IN STEEP STEPS
743
00:36:21,547 --> 00:36:24,450
TO AVOID MOUNTAINS
NORTH OF DURANGO.
744
00:36:28,554 --> 00:36:31,623
Silver: UH, WE'LL PLAN
ON USING THE 2-0. THANK YOU.
745
00:36:35,661 --> 00:36:40,532
Haueter: WE HAVE HILLS HERE,
HERE, AND HERE.
746
00:36:42,033 --> 00:36:44,536
WHY DIDN'T THEY TAKE
THE EASY WAY DOWN?
747
00:36:44,570 --> 00:36:46,905
Narrator: IT'S THE CREW'S
FOURTH FLIGHT OF THE DAY,
748
00:36:46,938 --> 00:36:48,574
AND THEY'RE RUNNING LATE.
749
00:36:48,607 --> 00:36:50,976
CAPTAIN SILVER DECIDES
TO FLY THE STEEPER,
750
00:36:51,009 --> 00:36:52,644
MORE DIFFICULT APPROACH.
751
00:36:52,678 --> 00:36:53,945
Silver: LISTEN,
WHEN WE GET TO DURANGO,
752
00:36:53,979 --> 00:36:56,315
I'D LIKE TO GET IN THE AIR AGAIN
AS QUICKLY AS POSSIBLE.
753
00:36:56,348 --> 00:36:57,883
Harvey: IT SHOULDN'T
BE A PROBLEM.
754
00:36:57,916 --> 00:36:59,651
WE WON'T NEED TO REFUEL.
755
00:36:59,685 --> 00:37:00,986
Silver: LET'S SEE
WHAT ELSE WE CAN DO
756
00:37:01,019 --> 00:37:02,588
TO GET THESE FOLKS BACK ON TIME.
757
00:37:02,621 --> 00:37:04,690
Narrator: ESTIMATES SHOW
THAT THE STRAIGHT-IN APPROACH
758
00:37:04,723 --> 00:37:08,627
TO RUNWAY 2-0 SAVES ABOUT
10 MINUTES OF FLIGHT TIME.
759
00:37:08,660 --> 00:37:10,562
Brenner: TO ME,
IT SEEMS ALMOST INSTINCTIVE
760
00:37:10,596 --> 00:37:13,799
THAT, THAT HE THOUGHT
THIS IS HIS WAY TO CATCH UP
761
00:37:13,832 --> 00:37:15,801
AND, AND GET IN FASTER.
762
00:37:15,834 --> 00:37:17,603
Silver: FOLKS, THIS IS
YOUR CAPTAIN SPEAKING.
763
00:37:17,636 --> 00:37:20,406
WE'LL SOON BE LANDING
IN DURANGO.
764
00:37:20,439 --> 00:37:22,641
Narrator: THE INFORMATION
EXPLAINS WHY CAPTAIN SILVER
765
00:37:22,674 --> 00:37:26,678
CHOSE SUCH A CHALLENGING
APPROACH ON A SNOWY NIGHT,
766
00:37:26,712 --> 00:37:29,080
BUT IT DOESN'T
EXPLAIN THE CRASH.
767
00:37:29,114 --> 00:37:31,683
Haueter: TRICKY APPROACH,
768
00:37:31,717 --> 00:37:34,686
BUT LOTS OF PILOTS SAY
THEY DID IT ALL THE TIME.
769
00:37:34,720 --> 00:37:36,588
Narrator: INVESTIGATORS
COMPARE THE FLIGHT PATH
770
00:37:36,622 --> 00:37:39,658
PILOTS ARE SUPPOSED
TO FOLLOW FOR RUNWAY 2-0
771
00:37:39,691 --> 00:37:43,829
TO THE ACTUAL DESCENT
OF FLIGHT 2286.
772
00:37:43,862 --> 00:37:46,432
Haueter: IT'S QUITE CLEAR
THAT THE CREW DESCENDED
773
00:37:46,465 --> 00:37:48,467
BELOW THE PUBLISHED APPROACH.
774
00:37:48,500 --> 00:37:51,002
WHY EXACTLY, WE DON'T KNOW.
775
00:37:51,036 --> 00:37:52,504
Narrator: IN DENVER,
MALCOLM BRENNER
776
00:37:52,538 --> 00:37:55,073
DIGS INTO THE QUALIFICATIONS
OF THE TWO PILOTS
777
00:37:55,106 --> 00:37:58,610
ON TRANS-COLORADO FLIGHT 2286.
778
00:37:58,644 --> 00:38:00,712
THE FILE OF FIRST OFFICER
RALPH HARVEY,
779
00:38:00,746 --> 00:38:04,650
THE PILOT WHO WAS FLYING,
IS CAUSE FOR REAL CONCERN.
780
00:38:06,752 --> 00:38:10,522
Brenner:
TESTED FOR CAPTAIN--FAILED.
781
00:38:10,556 --> 00:38:13,625
PROFICIENCY TEST--FAILED.
782
00:38:13,659 --> 00:38:16,728
INSTRUMENT FLYING--
BELOW AVERAGE.
783
00:38:19,631 --> 00:38:21,600
Harvey: RUNWAY 2-0,
SOUNDS GOOD.
784
00:38:21,633 --> 00:38:23,602
Silver: NOTHING WE CAN'T HANDLE?
785
00:38:23,635 --> 00:38:26,505
Narrator: BRENNER SUSPECTS THAT
FLYING THE CHALLENGING APPROACH
786
00:38:26,538 --> 00:38:28,740
TO DURANGO
IN LIMITED VISIBILITY
787
00:38:28,774 --> 00:38:31,777
WAS MORE THAN
THE FIRST OFFICER COULD MANAGE.
788
00:38:31,810 --> 00:38:33,812
Brenner: I THINK AS LONG
AS THE WEATHER IS GOOD,
789
00:38:33,845 --> 00:38:36,314
HE WOULD PROBABLY BE
A VERY ADEQUATE PILOT.
790
00:38:36,348 --> 00:38:37,549
HIS TROUBLE IS WHEN THINGS
791
00:38:37,583 --> 00:38:40,686
START TO HAPPEN VERY FAST,
IT SEEMS LIKE.
792
00:38:40,719 --> 00:38:42,554
FOR SOME REASON,
THE CAPTAIN DIDN'T TAKE OVER
793
00:38:42,588 --> 00:38:46,358
AND SAVE THE PLANE.
I NEED TO KNOW WHY.
794
00:38:46,392 --> 00:38:48,760
Narrator: IF THE FIRST OFFICER
WASN'T UP TO THE JOB,
795
00:38:48,794 --> 00:38:51,730
THEN WHY DIDN'T CAPTAIN SILVER
STEP IN AND TAKE OVER?
796
00:38:51,763 --> 00:38:52,731
Harvey: DAMN!
797
00:38:52,764 --> 00:38:53,865
Silver: PULL UP!
798
00:38:53,899 --> 00:38:54,800
[SCREAMING]
799
00:38:58,870 --> 00:39:01,373
Narrator: THE CAPTAIN AND
THE FIRST OFFICER'S PERFORMANCE
800
00:39:01,407 --> 00:39:05,911
ON TRANS-COLORADO FLIGHT 2286
BAFFLES INVESTIGATORS.
801
00:39:09,681 --> 00:39:11,650
THEY CONTACT FRIENDS AND FAMILY,
802
00:39:11,683 --> 00:39:14,420
TRYING TO PIECE TOGETHER
WHAT THE PILOTS WERE DOING
803
00:39:14,453 --> 00:39:17,789
IN THE HOURS LEADING UP
TO THEIR LAST FLIGHT.
804
00:39:17,823 --> 00:39:22,060
THEY'RE LOOKING FOR ANY SIGN
OF STRESS OR FATIGUE.
805
00:39:22,093 --> 00:39:23,762
BUT, AS FAR AS ANYONE CAN TELL,
806
00:39:23,795 --> 00:39:26,832
CAPTAIN SILVER SPENT A QUIET
EVENING WITH HIS FAMILY,
807
00:39:26,865 --> 00:39:29,367
THEN WENT TO SLEEP.
808
00:39:29,401 --> 00:39:30,736
Silver: WHAT A DAY.
809
00:39:33,405 --> 00:39:34,673
Brenner: WHAT ARE WE
MISSING HERE?
810
00:39:34,706 --> 00:39:37,275
Narrator: THE CASE SEEMS
TO HAVE HIT A DEAD END...
811
00:39:37,308 --> 00:39:38,544
Brenner: HELLO?
812
00:39:38,577 --> 00:39:40,846
Narrator: ...UNTIL A PHONE CALL
CHANGES EVERYTHING.
813
00:39:40,879 --> 00:39:42,347
Brenner: YES.
814
00:39:42,380 --> 00:39:43,482
WHAT?
815
00:39:44,950 --> 00:39:46,718
Silver: WHAT A DAY.
816
00:39:46,752 --> 00:39:49,821
Narrator: INVESTIGATORS LEARN
THAT ON THE EVE OF THE CRASH,
817
00:39:49,855 --> 00:39:51,590
CAPTAIN SILVER
MAY NOT HAVE SPENT
818
00:39:51,623 --> 00:39:53,659
A QUIET NIGHT ALONE AFTER ALL.
819
00:39:53,692 --> 00:39:55,594
Woman: TIME TO HAVE
A BIT OF FUN.
820
00:39:55,627 --> 00:39:58,864
Silver: NOW YOU'RE
SPEAKING MY LANGUAGE.
821
00:39:58,897 --> 00:40:01,667
Narrator: THEY HEAR A STORY
ABOUT DRUG USE AND A WOMAN
822
00:40:01,700 --> 00:40:04,903
WHO IS ALLEGED TO HAVE MADE
A STUNNING ADMISSION.
823
00:40:07,673 --> 00:40:10,909
Woman: I'M SURE GLAD WE BURIED
HIM RIGHT AFTER THE ACCIDENT.
824
00:40:10,942 --> 00:40:14,880
THE NIGHT BEFORE,
WE'D DONE A BAG OF COCAINE.
825
00:40:14,913 --> 00:40:15,914
[SNIFFS]
826
00:40:15,947 --> 00:40:17,749
WE DID A BAG OF COCAINE.
827
00:40:21,119 --> 00:40:23,354
WOULD YOU LIKE TO GO FIRST?
828
00:40:23,388 --> 00:40:24,756
Silver: YEAH.
829
00:40:26,858 --> 00:40:28,159
[SNIFFS]
830
00:40:28,193 --> 00:40:30,361
Cox: THE BEST WAY I COULD
DESCRIBE THE INVESTIGATORS
831
00:40:30,395 --> 00:40:31,897
WAS ASTOUNDED.
832
00:40:31,930 --> 00:40:34,332
Brenner: CALL THE LAB.
833
00:40:34,365 --> 00:40:37,703
Narrator: TECHNICIANS CONDUCT
TOXICOLOGY TESTS ON SAMPLES
834
00:40:37,736 --> 00:40:41,807
FROM THE BODY OF THE DECEASED
CAPTAIN OF FLIGHT 2286.
835
00:40:43,575 --> 00:40:46,478
THE RESULTS
LEAVE NO ROOM FOR DOUBT.
836
00:40:49,648 --> 00:40:51,116
Brenner: HE WASN'T ASLEEP.
837
00:40:51,149 --> 00:40:53,585
HE WAS UP, USING COCAINE.
838
00:40:53,619 --> 00:40:56,555
HE WAS IN WITHDRAWAL
BY THE TIME OF THE ACCIDENT.
839
00:40:56,588 --> 00:40:59,591
Welch: I ALWAYS THOUGHT PILOTS
WERE SQUEAKY CLEAN.
840
00:40:59,625 --> 00:41:02,694
I MEAN, THEY ARE CARRYING
PEOPLE'S LIVES.
841
00:41:02,728 --> 00:41:04,896
THEY HAVE PEOPLE'S LIVES
IN THEIR HANDS.
842
00:41:08,534 --> 00:41:09,868
Narrator: A CAPTAIN
SUFFERING WITHDRAWAL
843
00:41:09,901 --> 00:41:13,739
IS ALSO UNDER THE GUN
TO GET BACK ON SCHEDULE.
844
00:41:15,440 --> 00:41:16,708
Silver: LISTEN,
WHEN WE GET TO DURANGO,
845
00:41:16,742 --> 00:41:19,210
I'D LIKE TO GET IN THE AIR AGAIN
AS QUICKLY AS POSSIBLE.
846
00:41:19,244 --> 00:41:22,614
Cox: BECAUSE OF HIS ACTIONS,
HIS DELIBERATE ACTIONS,
847
00:41:22,648 --> 00:41:26,518
HE PRESENTED HIMSELF FOR DUTY
NOT QUALIFIED,
848
00:41:26,552 --> 00:41:29,487
AND THAT, THAT GOES
AGAINST EVERYTHING
849
00:41:29,521 --> 00:41:33,659
THAT PROFESSIONAL PILOTS
ARE TAUGHT.
850
00:41:33,692 --> 00:41:35,627
Brenner:
WHAT A HORRIBLE DECISION.
851
00:41:35,661 --> 00:41:38,797
IN WITHDRAWAL, HE'S NOT,
HE'S NOT HALF THE PILOT HE IS
852
00:41:38,830 --> 00:41:41,833
WHEN, WHEN HE'S,
WHEN HE'S ALERT.
853
00:41:43,468 --> 00:41:46,672
Controller: TRANS-COLORADO 2286,
FOR YOUR APPROACH TO DURANGO,
854
00:41:46,705 --> 00:41:48,173
WOULD YOU RATHER
SHOOT THE ILS,
855
00:41:48,206 --> 00:41:50,876
OR WILL THE APPROACH
TO RUNWAY 2-0 BE SUFFICIENT?
856
00:41:50,909 --> 00:41:54,713
Silver: CONTROL, WE'LL PLAN
ON A DME TO RUNWAY 2-0.
857
00:41:54,746 --> 00:41:56,548
Narrator:
ALREADY BEHIND SCHEDULE,
858
00:41:56,582 --> 00:41:57,916
THE CAPTAIN'S HABIT OF RUSHING
859
00:41:57,949 --> 00:42:00,686
LEADS HIM TO CHOOSE
A CHALLENGING APPROACH
860
00:42:00,719 --> 00:42:03,622
WHEN AN EASIER OPTION
IS AVAILABLE.
861
00:42:03,655 --> 00:42:06,558
THE STRUGGLING FIRST OFFICER
IS SOON OVERWHELMED,
862
00:42:06,592 --> 00:42:09,394
BUT THE CAPTAIN
DOESN'T NOTICE...
863
00:42:09,427 --> 00:42:10,762
Harvey: DO YOU HAVE THE RUNWAY?
864
00:42:13,732 --> 00:42:16,602
Narrator:
...UNTIL IT'S FAR TOO LATE.
865
00:42:16,635 --> 00:42:18,436
Harvey: DAMN! WE'RE TOO LOW.
866
00:42:18,469 --> 00:42:19,605
Silver: PULL UP!
867
00:42:21,607 --> 00:42:23,041
Harvey: NO, NO, NO, NO, NO!
868
00:42:31,316 --> 00:42:33,619
Brenner: ONCE THEY LOST TRACK
OF THEIR ALTITUDE,
869
00:42:33,652 --> 00:42:35,954
THEY DIDN'T HAVE A CHANCE.
870
00:42:35,987 --> 00:42:37,789
Narrator:
THE NTSB'S FINAL REPORT
871
00:42:37,823 --> 00:42:40,458
CITES THE FIRST OFFICER'S
POOR FLYING
872
00:42:40,491 --> 00:42:42,594
AND THE CAPTAIN'S USE OF COCAINE
873
00:42:42,628 --> 00:42:46,231
AS CONTRIBUTING CAUSES
TO THE TRANS-COLORADO CRASH.
874
00:42:48,133 --> 00:42:51,136
THE FAA SOON IMPLEMENTS
IMPORTANT CHANGES,
875
00:42:51,169 --> 00:42:55,140
INCLUDING MORE FREQUENT
DRUG TESTING FOR PILOTS.
876
00:42:55,173 --> 00:42:56,074
Brenner: TO MY KNOWLEDGE,
877
00:42:56,107 --> 00:42:58,343
THERE HAS NOT BEEN
ANY OTHER CASE OF DRUGS
878
00:42:58,376 --> 00:43:00,278
INVOLVED IN AN AIRLINE ACCIDENT.
879
00:43:05,283 --> 00:43:06,284
Narrator: EGO...
880
00:43:06,317 --> 00:43:08,453
Key: YOU UNGRATEFUL BASTARD!
881
00:43:08,486 --> 00:43:09,554
Narrator: ...INTIMIDATION...
882
00:43:09,587 --> 00:43:11,156
Falitz: THAT'S NOT
HOW YOU DO IT!
883
00:43:11,189 --> 00:43:15,393
YOU HAVE TO GO OUTSIDE AND SEE
IT WITH YOUR OWN STUPID EYES!
884
00:43:15,426 --> 00:43:16,527
Narrator:
...DERELICTION OF DUTY.
885
00:43:16,561 --> 00:43:19,564
Woman: TIME TO HAVE
A BIT OF FUN.
886
00:43:19,597 --> 00:43:21,232
Narrator:
THESE ARE THE HUMAN FLAWS
887
00:43:21,266 --> 00:43:25,270
THAT HAVE BROUGHT DOWN AIRPLANES
AND TAKEN LIVES.
888
00:43:25,303 --> 00:43:28,674
THESE TRAGEDIES HAVE INSTIGATED
A REVOLUTION IN THE RELATIONSHIP
889
00:43:28,707 --> 00:43:30,676
BETWEEN THE CAPTAIN
AND THE FLIGHT CREW.
890
00:43:30,709 --> 00:43:32,811
THE GOD-LIKE FIGURE IS GONE,
891
00:43:32,844 --> 00:43:35,814
AND NOW THE PLANE IS FLOWN
BY A TRUE TEAM.
892
00:43:35,847 --> 00:43:40,218
Nance: IT'S ALL BECAUSE
WE FINALLY UNDERSTOOD US,
893
00:43:40,251 --> 00:43:42,020
OUR FAILURE MODES AS HUMANS,
894
00:43:42,053 --> 00:43:44,856
WHAT WE CAN DO CORRECTLY
100 PERCENT OF THE TIME
895
00:43:44,890 --> 00:43:47,358
AND WHAT WE CAN'T,
AND HOW TO USE TEAMWORK,
896
00:43:47,392 --> 00:43:49,060
EVEN JUST A TEAM OF TWO,
897
00:43:49,094 --> 00:43:52,197
TO REDUCE BY JUST
AN INCREDIBLE AMOUNT
898
00:43:52,230 --> 00:43:56,735
THE POTENTIAL FOR HUMAN ERROR
METASTASIZING INTO AN ACCIDENT.
70671
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