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My name is Cliff and I'm
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a workforce planning and people
analytics lead at Google.
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I use data to help our
employees be more productive,
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more connected, and just
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overall improve
their well-being.
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I also use data to improve
our HR practices and
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focus on our hybrid
work policies
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as well as our
location strategy.
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I've always been interested
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in issues of workforce
development,
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people strategy,
human resources,
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but I didn't anticipate
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what a central role
analytics would play in
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my work and how much I would
come to love analytics.
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One of the things that
has helped me develop
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a confident voice in this space
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has just been an understanding
that we work in teams.
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We work cross-functionally
and I don't need to
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bring all of the
solutions to a problem.
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I'll bring perspective on
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how we can use data to solve
this problem but I'm working
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with people who also bring
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a wealth of skills and
looking at it really is
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a partnership where it's
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really about leveraging the
best of everyone on the team.
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That's helped me bring a lot
of confidence to the work.
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My go-to strategy
for communications
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when working with partners is to
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first set up a few
low-stakes meetings just to
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understand what their
broader business goals are.
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I'm not even thinking about
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the specific project
we're working on,
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but more broadly, how
do they define success?
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That helps me understand
where the work that we're
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doing fits into the context
of their bigger picture.
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The second thing I do from a
communication standpoint is
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to try to play back what I
think I heard somebody say,
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to repeat it back
to them if whether
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it's my understanding
of their question or
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the output that they're
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trying to see from
the data just to
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test if I actually really
understand their goals.
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When I'm working
with somebody and I
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feel we're not getting to
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the root of a question
or a problem,
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what I find as really helpful is
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laying out from a
data perspective
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a set of different options or
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possibilities for
them and engage in
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a conversation around
which of those really
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resonate for them
and so it's finding
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a balance between listening and
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telling as a way
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to unlock the data
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that they might not have
thought about themselves.4027
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