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[pensive music playing]

[Chris Mason] Good morning. Just gone six o'clock.

Sunday the 11th of July,

a date that will go down in history as the day that England took on Italy

in the final of the European Championship.

[reporter 1] Millions of England fans are waking up this morning

with the hope that finally, just finally,

the men's team could lift their first major trophy since 1966.

[Kenneth Wolstenholme] ...with the crowd calling for time

and the final whistle only seconds away,

England get the ball upfield, and Hurst goes through on his own.

People are on the pitch! They think it's all over!

- [cheers] - It is now! It's four!

[pensive music continues]

[reporter 2] From the Queen, Bobby Moore receives the trophy,

the golden symbol of international supremacy.

[fans chanting] ♪ We won the cup! We won the cup! ♪

♪ Ee aye addio We won the cup... ♪

[reporter 2] After the long wait, England have finally made it to a final,

and it's at home, here in Wembley.

[Chris Whyte] Wembley Stadium is

the most iconic football stadium on the planet.

It's the home of football, full stop.

[man 1] The importance of Wembley as a stadium, as a historical place,

as a mythical place where you have to go once.

[woman] The eyes of the world were on Wembley.

It was really, really important that everything was perfect.

Finally, in my lifetime, England are in a major final.

It's coming home!

[upbeat music playing]

There was this joyous momentum that the whole country was riding off.

[all chanting] ♪ England... ♪

[Ugo] We had a brilliant team, a young team,

an engaged team, a talented team,

and the nation was swept by it.

Come on, England!

I believe it's coming home. Do you know what I mean? We all do.

We're about to create history.

Oh my God. We're gonna win it. We're gonna win the Euros,

and it's gonna be at Wembley, on home soil.

[man 2] It's very much the quiet and the calm before the storm.

Here you go. Here's the invite to the party of your life.

[all chanting] ♪ Please don't Take me home... ♪

People... let loose.

- [upbeat music intensifies] - ♪ Please don't take me home ♪

Let's get fucked-up. Do you know what I'm saying?

[man 2] They're climbing up on lampposts, climbing up on traffic lights,

and it's escalating.

- [glass shattering] - It was like, crunch, crunch, crunch.

Broken glass everywhere. It was like entering War of the Worlds.

- [all clamoring] - [can bangs camera]

- [suspenseful music playing] - [gas hisses]

People were drinking heavily,

taking a lot of cocaine.

[dog barking]

[fence rattles]

There are thousands of people here without tickets.

It just creates a bomb that's ready to go off.

[suspenseful music intensifies]

[all clamoring]

Next thing I hear on the radio, "Breach, breach, breach."

- [music continues] - [yelps]

All that mattered was getting in that ground.

They're attacking us.

[all clamoring]

We were outnumbered. I didn't feel it. We were outnumbered.

[suspenseful music continues]

It's the biggest game in English football for 55 years,

and we're on the verge of a disaster.

How on earth did that happen?

What the fuck?

- [cheers] - [suspenseful music crescendoes]

[music fades]

[birds chirping]

Watch this.

- [players laughing] - Sky Sports.

- I'm on fire. Yeah. Here we go. - [hopeful music playing]

This was an England team

that was reflective of the country.

What... What rivalry, hey? Arsenal-Tottenham. Know what I mean?

No rivalries.

- [man] Ah, look at that. - Boy.

[Lewis] I was excited by that unity.

And it wasn't just about the fact

that there was a sizable number of Black players in the squad.

[commentator] Phillips on the ball.

He's past one defender and then another.

And threads it through to Sterling!

[crowd cheers]

[music intensifies]

[Lewis] It was about the fact that they were young, vibrant,

they were connected with their communities.

They were a group of people that younger people

could feel connected with, male and female.

[commentator] England win their group and haven't conceded a goal.

- We'd had a wonderful run. - [music continues]

We had goals in the team from Sterling and Saka and Harry Kane.

The confidence was so high that this would be the year.

[commentator] Shaw has it. He passes to Grealish.

- Harry Kane! - [crowd cheering]

England two, Germany nil!

We'd beaten Germany. And then you had the semifinal.

[commentator] And England have a penalty in extra time

that could see them through to the final.

[music crescendoes and stops]

[yelps]

- [fans cheering] - [rock music playing]

[Lewis] This was their chance.

[commentator] The curse has finally been broken!

England have reached their first major final since 1966.

[music stops]

[bhangra music playing]

[clacking]

[birds chirping]

[dog barking]

[object rattles]

["Sweet Caroline" by Neil Diamond playing]

♪ Hands ♪

♪ Touching hands ♪

♪ Reaching out... ♪

Seeing that video, the day of the final,

my mates would be like, "Yeah, today's gonna be a good day."

♪ Hey ♪

♪ Sweet Caroline ♪

♪ Bum, bum, bum ♪

♪ Good times never feel so good ♪

♪ So good! So good! So good... ♪

[chuckling]

It's coming home, boys.

Everyone wants to be alive when their country lifts the trophy.

Especially it being at Wembley as well.

[intriguing music playing]

This is the chance to see something that hasn't happened for 55 years.

Like, this is history, and you want to be there to see it.

- [tweets] - The tickets were like gold dust.

[tweeting continues]

[tweets]

I was one of the fortunate ones to be in a position to pay more than £600

to go and watch a football match.

[keyboard clacking]

On websites, they were changing hands for thousands of pounds.

[intriguing music continues]

It had gone beyond expensive. Like, it was ludicrous.

[fan] I never had tickets to the final,

but there's not a chance in a million years

that I was watching the Euros final, that's three hours down the road from me,

at home.

Football has always been a massive part of my life.

It brings joy, happiness.

When England are playing in the competitions, everything's enhanced.

It's that excitement that we're all in it together.

Wow. Do you know what I'm saying?

It's difficult to explain. You feel... You just feel it.

I had no other thoughts in my head

other than, "I'm not missing this game."

- [male voiceover] This is talkSPORT. - [electronic music playing]

[reporter 3] Manager Gareth Southgate has told talkSPORT

he knows there's fever-pitch excitement across the country.

[Southgate] When you drive past people and they're tooting their horns

and their flags are flying out the back of their cars,

it's hard not to notice all of that, really.

[Jonathan Pearce] The crosses of St. George are flying all around me!

It's coming home!

-It's coming home! - [man] Yes!

[Jonathan Pearce] Gareth Southgate The whole of England is with you!

[Keegan] It's almost surreal.

You can't believe that this is happening and that you're going,

- but you are. - [Pearce] Oh, it's saved! Saved!

I waited for my father-in-law to come and pick me up.

["Three Lions" playing]

You put the radio on, and you hear all the build-up,

and then it starts to get more real.

♪ It's coming home! It's coming ♪

♪ Football's coming home! ♪

♪ It's coming home ♪

♪ It's coming home... ♪

[Keegan] You make your way down to London,

and you know that all that anyone in every car on there is thinking about

is the game that you're going to.

♪ Heroes dressed in grey ♪

- [tweets] - ♪ No plans for final day ♪

♪ Stay in bed... ♪

Oi-oi! Come on, England!

[tweet]

♪ It could have been all Songs in the street ♪

♪ It was nearly complete ♪

♪ It was nearly so sweet ♪

♪ And now I'm singing ♪

♪ Three lions... ♪

[Keegan] It's hard not to think about your own experiences supporting England

and all the horrible heartbreak that's been before.

[crowd cheering]]

[John Motson] England are out of the World Cup!

West Germany are through to the final

on penalty kicks.

[Keegan] The first major tournament I remember was Mexico, 1986.

[commentator] Moving away from Hoddle in the heart of the midfield.

It's hooked back over the top, and Maradona has scored!

And I remember my mum was quite religious. We're a Catholic family, and she said,

"Go-- go and say a prayer. You never know. Go and say a prayer."

So I can remember going to the stairs, kneeling at the bottom of the stairs,

and saying whatever it was, a "Hail Mary" or an "Our Father."

[commentator] That is why England are so furious,

'cause Maradona has punched it in with his left hand.

[Keegan] And I remember just being distraught.

A lot of me was thinking, "God,

if I could go back to the kid that was praying on the stairs

and tell him, 'Look, it's all right because, when you've grown up,

England will be in a European final at Wembley."

"You'll have a ticket and you'll be there, and we're gonna win."'

- [male voiceover] This is talkSPORT. - [electronic music playing]

[reporter 3] Gareth Southgate says he knows the threat Italy poses tonight

at Wembley as final preparations take place.

[Southgate] The run of form is phenomenal, really.

I mean, only three draws, never mind defeats,

out of their last 30 matches. That's a huge credit to their whole group.

[joyful music playing]

[fan] For me, football is love. Football is emotions.

Brings people together.

I come from the south of Italy, a place called Brindisi,

which is in Puglia. It's the heel of the boot.

I came to live here in London in 1993.

If I think about me and my daughter,

and the fact that she is half-English and half-Italian,

and I'm proud of that.

But I want her to feel Italian, to have Italian roots,

and, for me, football was a way to do that.

I was ready to spend any money for the final,

and I'm feeling very happy and proud as well

that I'm giving this present to Maya, my daughter.

One day, looking back, she can say,

"Oh, I was there with my daddy at Wembley the day of that final."

[joyful music continues]

[music fades]

[man] I was staying at the Hilton, which is opposite the stadium,

and as I walk around the corner, I see the arch,

and straightaway, it hits home why I'm here,

what I'm about to do. I'm about to walk into this huge coliseum.

I'm about to deliver this amazing event, and the excitement is building.

- You feel a little bit giddy. - [orchestral music playing]

You're tense in such a way that is great

because you know what's on the horizon,

what the grandeur of this day is.

You're not playing on the pitch,

but you're responsible for the safety side of things, the security.

And it's this magical stadium.

The best stadium in the world.

I told my team, "You know,

you are privileged that you are on this side of the fence,

delivering this amazing event that's ahead of you."

"This is more than personal. This is national."

"We are Wembley Stadium."

"We're ready for this."

[orchestral music crescendoes]

[music fades]

- [clacking] - [upbeat music playing]

My mum, when she drops me off at the station for football, she goes,

"Stay out of trouble. Have a good day. Love you." I go, "Will do, Mum."

[chanting] ♪ Super, Super Jack! Super, Super Jack! ♪

[Max] Everyone was absolutely buzzing. You could see it on everyone's face.

People on the train probably absolutely hated us.

But we didn't care. We were just there for a good time.

It's a big day. You dunno when it'll happen again.

♪ I know I am, I'm sure I am I'm England till I die ♪

♪ Sweet Caroline... ♪

[Dan] I'm looking forward to getting to Wembley. I was prepared to spend

what I earn in a month on a ticket for that game.

And I thought, "If I can take £2,000 cash down,

and I can have that in front of somebody's face,

it would be difficult for them to-- to say, 'No.'"

The tickets were going for like, a few grand, weren't they?

And I was like, I couldn't pay a few grand to watch an England game.

I'd rather just go there for the party, to be honest.

[fans] ♪ Harry Maguire! ♪

♪ Harry Maguire! ♪

♪ Harry Maguire! ♪

♪ He drinks the vodka He drinks the Jäger ♪

♪ His head's fucking massive! ♪

That was crazy, man.

It's just drinks, cheering,

singing, happy faces, red and white everywhere.

- Can't wait to get there. - [singing continues]

♪ I want to stay here Drink all your beer ♪

♪ Please don't take me home... ♪

[Dan] Really felt proud to be English and united.

♪ It's coming home, it's coming home ♪

♪ It's coming, football's coming home ♪

♪ It's coming home... ♪

Coming out at the top of the steps,

looking all the way down Wembley Way,

and just being like, "Wow."

♪ Please don't take me home ♪

♪ Take me home... ♪

It was early. It was like 10:30 in the morning.

You wouldn't think it would be so busy, but it felt like a big street party.

♪ Sweet Caroline ♪

♪ Bum, bum, bum ♪

♪ Good times never seemed so ♪

[echoing] ♪ So good! So good! So good... ♪

[security] When I got there, it was like, "Wow. I'm at a final with England in it,

in Wembley."

It was a happy, happy moment for everybody.

I'd done a multitude of jobs but never had worked in a football stadium

or a football game before, so this was my first time.

I would have preferred to be a fan.

I wanted a ticket, but we're talking thousands of pounds.

That's not affordable, obviously, working as a security guard.

You know, we don't have that luxury, unfortunately.

A Euro 2020 lanyard.

You won't be able to get one of them again.

[bright music playing]

It's something to keep and to treasure, to say to my kids later on, "I was there."

"I was there when-- when it happened." Because they might not believe you.

They might say, "You know what? You're lying, Dad. You're lying."

And I'm not. I'm here. Here's the proof. I've got something.

[bright music continues]

If England do win the Euros, I wanna be there.

I wanna hear the roar.

I wanna run out and see them pick up the trophy, at least.

See England in the final, and it's never gonna happen again.

[cheers intensifying]

[reporter 4] This is it. How are you feeling? Be honest.

How are your nerves right now? This is Euro GameDay Live.

England versus Italy at the magnificent Wembley Stadium.

Is it coming home?

England's gonna fucking win! It's coming home!

- 2-1, England. - [interviewer] There we go.

- Who do you think'll score the final goal? - I think Kane and Sterling.

England win 2-1 here today!

- [fans] Come on, England! - [music fades]

Let's try it. Let's try it.

[broadcaster] It's here, the final. What a momentous day it's going to be.

For five weeks,

I was in the England camp with the players,

reporting live on the radio, day in, day out.

[screams]

- [Maguire] Touch! - [Sterling] Out.

As a sports broadcaster, it doesn't get much bigger.

So when the opportunity came around, it was real pinch-me stuff.

- You want me to sing? - Why not? We'll all join in.

You're in good company here in the Daily Euros tent. [laughs]

We just hit the ground running from the get-go.

- ["Sweet Caroline" playing] - [Rice and Saunders] ♪ Reaching out ♪

- [Neil Diamond] ♪ Touching me ♪ - ♪ Touching me ♪

♪ Touching you ♪

♪ Sweet Caroline ♪

[scatting]

- [Trippier] Four. - [coach] Shall we say five?

[Saunders] I think, sometimes, you have to remind yourself

how young these boys were.

And I know they are men, but they are kind of still boys.

- [laughing] - [chill music playing]

[Saka screams]

Like Bukayo Saka's a teenager, and he had to wake up in the morning,

put on an England kit, and have the entire nation on his shoulders.

So, are we saying that... He scores more goals than me in training.

We did a right foot finishing drill and he's finished on how many goals?

- How many did you get this season? Yeah. - Yeah, I'm with you.

But you definitely felt that

you were in the presence of some really special people.

I remember being a bit in awe of Marcus Rashford.

He definitely sort of carried that extra air about him.

[Huw Edwards] 1.3 million children in England will be able to claim vouchers

for free school meals during the summer holidays

following a campaign led by the footballer Marcus Rashford.

[Saunders] Their ability to stand up for what they believe in

says so much about this team.

[chill music continues]

They had a mission, and that was to win the Euros.

But I think the mission went so far beyond that.

It was to make the country feel really proud.

[England fans] ♪ Happy and glorious ♪

- ♪ Long to reign over us ♪ - [clacking]

- ♪ God save the Queen ♪ - [techno music playing]

[cheers]

[reporter 5] Even if you didn't have a ticket,

the idea of coming down here to Wembley

and witnessing this atmosphere, this occasion,

I get why you'd wanna be at Wembley for this kind of atmosphere.

This is a proper party.

[man] I was the first one there from Brent Council's team,

and I decided that what I'd do is take a good walk around all the areas

we're responsible for and get a sense of how things were, what needed doing.

Wembley!

[banging]

People very clearly

coming off the trains and the Tube laden with booze.

Come on, England!

[Whyte] The off-licenses in the local area were having a bit of a field day.

- [man 1] The queue to get in Tesco's. - [man 2] Fucking massive, innit?

[all] ♪ England, England, England ♪

♪ England, England, England... ♪

[Whyte] Drinking levels were very, very high.

[bottle rattles]

But the football match doesn't kick off until eight o'clock in the evening.

- [techno music intensifies] - ♪ Please don't take me home ♪

♪ I just don't want to go to work ♪

♪ I want to stay here Drink all the beer ♪

♪ Please don't take me home... ♪

You can't go to the football without having a beer.

Well, you can, but it's not as good.

It's like, you don't need running shoes to go running, but it helps.

Same with you don't need beer to have a good time, but it helps.

It's just-- It makes things-- It makes things more interesting.

- Give me an S! - [crowd] S!

- Give me a C! - [crowd] C!

- Give me an O! - [crowd] O...

♪ Let's all have a disco! ♪

♪ Let's all have a disco! La la la la... ♪

[Keegan] People were ready to have a good time.

[indistinct cheers]

And this was the opportunity to be part of something amazing.

[techno music continues]

COVID had had people cooped up,

and people wanted the shackles to come off.

[fans] ♪ Don't take me home ♪

♪ Please don't take me home ♪

♪ I just don't want to go to work... ♪

In lockdown, I found that, a lot of the time,

I was in or on my bed... daily.

[indistinct cheers]

And it completely sucked the life out of me.

[music fading]

I spent a lot of time... depressed.

To be locked in our houses for so long.

[dramatic music playing]

We're human beings.

We're meant to be outside.

Of course that's gonna cause depression.

The pressure had built up on people,

where they were ready to...

- [music stops] - ...just go wild.

[house music playing]

[all] ♪ Harry Maguire! ♪

♪ He drinks the vodka He drinks the Jäger ♪

♪ His head's fucking massive! ♪

One of the best days of our lives. We haven't even got tickets.

We're just here to enjoy ourselves.

- [fan 1] My mum thought I was in Goring. - [interviewer laughs]

I've come over to Wembley and, I mean, truly worth it.

If I get busted-- If, Mum, you see this, I'm sorry.

[house music continues]

[cheers]

[tweeting]

You're gonna be outside Wembley Way with all your mates,

drinking for hours in the sunshine ahead of a historic final,

and everyone just said,

"Thanks very much, and I'm gonna turn up with bells on."

[fan groans]

[laughing]

- [tweeting] - [man] Where's his knob gone?

♪ One, two, three, four! Harry Maguire... ♪

People were just raring for it.

"Wahey!" Do you know what I mean?

"Let's get fucked up." You know?

[indistinct chanting]

Football's coming home.

- [music fades] - [fan laughing]

[reporter 6] The mood in the nation's one where

England have done ever so well to get here.

It all leads to Gareth Southgate, for me.

[reporter 7] When you get in an England squad, they're quality players.

It's about getting the best out of them.

It's a massive decision tonight, what he'll do.

If he goes three at the back or stays with four, but we've got to trust him now.

[inspirational music playing]

[fan] For the first couple of hours of the day, my mind was just distracted.

Just, "Wow. You'll watch England play at a major tournament final."

"Are we gonna win this or let it slip again?"

My earliest memory is watching Michael Owen score for England

and just hearing my dad next to me,

"Play the ball. Play the ball. What are you doing? Play the ball."

[commentator] Michael Owen. He's running at the Argentina defense.

- And it's Michael Owen! - [fans cheering]

My dad was going crazy. My sister was going crazy.

My mum was shouting at us from the kitchen, saying, "Get off the sofa."

After that, front of the house, England flag, every tournament.

Some people, some non-white people might have driven up our driveway

and thought, "Shit, National Front," but it was a family of Asians.

As I've grown older, I've become more attuned to the fact

that I'm not English, in some people's opinion.

To a lot of people, that means white.

And therefore, if I'm "not English," why am I supporting England?

You know, I was born in the Midlands. Why the fuck wouldn't I support England?

But when it came to that team, all of these backgrounds,

and just the togetherness of that squad,

it just felt that it united England.

I'm just excited that I'm going to Wembley

to be part of it.

[fans chanting in the background]

[clacking]

[indistinct chanting]

We was on the bollards at Wembley Way, singing, chanting, and stuff.

Then I see the bus, and my first thought was,

-"This is my time to shine." - [playful music playing]

And they was like, "Yeah," all cheering me. "Get up there!"

People was chucking me drinks, and I was catching 'em.

Everyone cheered when I was drinkin' 'em,

and if I didn't catch it, it'd be like, "Oh!"

[playful music intensifies]

There was so many people filming me, and I just felt like the man.

I was like, "What a feeling this is."

♪ Let's go fucking mental ♪

♪ Nah, nah, nah, nah Nah, nah, nah, nah ♪

♪ Let's go fucking mental ♪

♪ Let's go fucking mental... ♪

♪ Nah, nah, nah, nah Nah, nah, nah, nah ♪

[Max] After a while, loads of random people started getting up onto the bus.

And then I thought, "You know what? I'll get down now."

"I've had my fun. I'll let them have their fun now." But I got it going.

It's coming home!

- [fan 1] ♪ It's coming home ♪ - [fan 2] ♪ It's coming home ♪

[Max] Everyone says, "You're always smiling."

I go, "Yeah, you've got to be happy. Lighten up. Have a bit of fun."

"Don't know what's around the corner, do you?"

[all] ♪ England till I die ♪

♪ I know I am, I'm sure I am... ♪

[Whyte] Myself and my teams are involved on the ground.

You know, our business is within the crowd.

The safety of the general public, both within the stadium

and certainly outside in the hours leading up to the game,

is really the key priority.

[fans yelling]

I was on Olympic Way.

I'm looking at all of this getting out of hand.

[fan] This hasn't been great for you, has it?

[vuvuzela blowing]

- [banging] - ♪ Harry Maguire ♪

♪ He drinks the vodka He drinks the Jäger ♪

♪ His head's fucking massive... ♪

There are people heavily intoxicated already.

[tense music playing]

Drug use seems to be happening unchecked.

And if we think the behavior's bad now,

it's only going in one direction.

- [frantic music playing] - [chanting]

[clacking]

[all] ♪ Just don't want to go to work ♪

♪ I want to stay here Sniff a load of gear ♪

♪ Please don't Please don't take me home... ♪

[interviewer] Final score, boys? And who'll score the final goal?

[slurring] Final score? If--

Right, if you ever bump into my fucking friends again like that,

I will strangle you with a piece of spaghetti.

[groaning]

[fans cheering]

[laughs]

- [fan 1] Has he got a nosebleed? - [fan 2] Looks like it, yeah.

[tweeting]

[male voiceover] TalkSPORT's weekend of dreams.

- [female voiceover] Game on. - [men] TalkSPORT!

[reporter 5] Carnage basically, isn't it?

[Darren Bent] The cans thrown about, footballs flying about. I mean...

[reporter 5] This has been ongoing for ages, hasn't it?

I have never seen anything like this, Darren,

but then, we've never seen England in a final.

[Bent] That's it. You're here for cup finals, playoff, Championship finals,

- whatever kind of final... - [glass shatters]

The story was becoming this real scene of carnage and chaos.

[glass shatters]

Bottles and cans are, sort of, crashing down all around.

Full bottles of beer, empty bottles of beer, you know,

with people clearly unaware of, and uncaring,

about where these bottles might land and what damage they might cause.

- [suspenseful music playing] - [flare hisses]

[alarm ringing]

[Whyte] We were having to create a very impromptu medical station

outside the Brent Civic Centre.

[indistinct chatter]

[Whyte] I've got very vivid memories of seeing glass injuries.

There's blood and bandages

and people frantically trying to give people the care that they needed,

and it did resemble a bit of a war zone.

[indistinct chanting]

[chanting continues over televisions]

[man] I'm in the control room,

and we could see fans clearly intoxicated,

putting their own lives in danger.

At that time, there was limited police presence, essentially.

We needed some support and intervention to try and control the crowd.

[tense music playing]

[Lewis] This is a match that we always hoped

England as a country would be involved in,

and it is being totally overshadowed

by far more serious circumstances.

[bursting]

I'm standing there, thinking, "Where are the police?"

[Whyte] There was a police presence there, but that was the local police.

The main deployment was scheduled to arrive at three o'clock.

That was the plan.

The sense was that the pressures on the day of the final,

as far as the police were concerned, was likely to be in Central London.

That's what they had seen through the course of the tournament.

- [tense music continues] - [all chanting]

So their focus and their preparation, and their deployment

did have a Central London lens to it.

[glass shatters]

[firework whistling]

But the reality on the day of the final

was that those pressures started to emerge within the Wembley area.

[all clamoring]

The big fear was that the ticketless fans

who were causing problems were now on the doorstep of the stadium,

and you've got more people turning up, so we needed police support much sooner.

[vuvuzela blowing]

[indistinct chant]

We arrived at Wembley, and we're leaving the train,

and the station is completely packed, you know. Packed, packed, packed.

[fans] ♪ One, two, three, four ♪

♪ Harry Maguire... ♪

[Gianluca] We didn't see any other Italians.

It felt like we were completely outnumbered and surrounded.

[fans] ♪ You can stick your twirly pasta Up your arse ♪

♪ You can stick your twirly pasta Stick your twirly pasta ♪

♪ Stick your twirly pasta up your arse... ♪

That moment is when I felt, the first time, in danger.

- [fireworks bursting] - [eerie music playing]

[woman] When I came out of Wembley Park myself,

the scene was a scene of devastation.

There's broken traffic lights, lampposts, trees.

It was just like a bomb had gone off,

and there was just debris everywhere.

[fans chanting]

I've been to Wembley numerous times, and it was just like...

It was like entering War of the Worlds. That's the only way I can describe it.

I came out at the steps, and I was like, "Is this Wembley?"

"This isn't what it looks like on normal match days."

"What's going on? Because all these people can't have tickets."

[indistinct chanting]

And a load of fans are about to come to the game,

and how are they gonna make it through this huge mass of people?

[clamoring]

[Whyte] The message got through to the police

that we needed their support sooner,

and they were able to bring teams on the ground before three o'clock.

The difficulty that we had, of course, was that a lot of those problems

and bad behaviors had already become established

and taken hold.

This was a very dense crowd in a very compact area

that was completely off its face.

[eerie music continues]

Everyone was anxious for the stadium to open up

and for that pressure to be released

with people going through and into the stadium.

[intriguing music playing]

The tournament itself required an outer perimeter.

There were checks that had to be administered,

so people couldn't just walk up the steps

and present their ticket at the turnstiles.

[electronic beeping]

At 4:30, the outer security perimeter had opened up

and allowed people to start to come through.

[Kevin] We got to the first check at the bottom of the Olympic Steps.

The person in front of me, he got through.

I remember once he got through, he had this expression on his face,

and he was, like, celebrating.

Then I heard him talking to his friends.

He was like, "I can't believe I got through."

And he was showing us that, actually, he had gotten through with a fake ticket.

The sheer quantity of fans without tickets

meant the number of stewards and security guards

didn't really have a chance.

[music continues]

[Dan] I was just thinking, "I am not missing this for the world."

And I just thought, "Right, okay,

I'll go up the left-hand side of Wembley Way

and just ask everybody,

"Is anyone selling tickets? Is anyone selling tickets?"

And literally, my...

my statements were falling on deaf ears.

I've come all the way here.

I'm prepared to spend two, two and a half grand on a ticket

to get into the ground.

And in actual fact, I could end up

not even having anywhere to watch it at all.

[suspenseful music playing]

[firework whistles]

[Gianluca] Out of nowhere,

I start to see bottles and cans being thrown over us.

The first one that arrived, it was like, "Okay, maybe it's just a one-off."

Then, yeah, we started noticing a few more.

[glass shattering]

It is just me and Maya surrounded by English fans.

It felt like we were under attack. They're giving us the finger.

Then, they were quite aggressive and abusive,

and my only thought was to protect my daughter.

[suspenseful music continues]

Then we saw a group of Italians.

And straightaway, they started shouting at us,

"What are you doing? Come, come with us! Don't be on your own! Come with us!"

They saw my daughter, and they all surrounded her.

And I put the rucksack, like, in front of her face and over her head.

- [glass shattering] - [firework whistling]

[clamoring]

[Gianluca] Then we started walking together.

And Maya was walking, head down, like this,

under this protection that we created for her.

And at that moment, I thought

maybe I was a bit naive or stupid as a parent

to bring my daughter to-- to this match.

[suspenseful music continues]

[firework whistling]

[Gianluca] The police, as soon as they saw us, they surrounded us.

And then, at this point, we are escorted.

I'm with my father-in-law, who's, like, 70.

And he's in-- he's in good health, but he's still 70 years old.

And-- And it's like,

we got around the corner to where the steps are,

and it's like, "Wow."

- [clamoring] - [siren blaring]

Like, "How on earth are we gonna get through this sea of people?"

Wembley Way is packed with thousands of ticketless supporters.

There's clearly not enough security there, there's not enough stewards there,

there's not enough police there,

and they are about to open the turnstiles.

And those people on Wembley Way without tickets know

that there are 23,000 empty seats

because of COVID restrictions.

When you put all that together, it's like the perfect storm.

[electronic beeping]

If I was on the ground and I was a steward,

I would be absolutely terrified.

[music intensifies]

[music fades]

[fan] I told my friend I'm working at Wembley.

They were like, "You'll get beat up, mate."

I'm like, "Okay. Yeah, fair enough." Everyone was telling me the same thing.

"England game. England in the final, if they lose, you're dead."

I'm like, "Okay. I'm still working it. It won't stop me from working there."

[fans clamoring]

I'm looking out on Olympic Way.

It became obvious to me, like, there's so many fans here

that wanna get in that ain't got a ticket.

We were outnumbered. I didn't feel it. We were outnumbered.

[flares hissing]

It's the biggest day in English football.

To allow fans that may never get the chance

to see something like this again,

that wanna be at the event...

[inhales deeply]

...you have to take extra care.

[orchestral music playing]

It was really emotional leaving St George's Park

the last time before they went off to the final.

It was just a sea of complete love and support for these boys.

And I think what was nice was to see it given back

'cause they had given us all these moments of joy for week on week.

And then it was time for us to show how much they were appreciated.

[fans applauding]

[Saunders] It really raised the hairs on the back of your neck.

[music continues]

[fans cheer]

[England player] Wow. Did that just happen?

[orchestral music crescendoes and stops]

[fans clamoring]

I managed to grab hold of a steward and just said, "Look, my father-in-law is 70."

"I'm a little bit concerned about him. We've got tickets."

"Can you let us in, please?"

And fortunately, he waved us through.

And from there, we went up to the turnstile.

And then, just before I went to scan my phone,

I thought, "I'll just double-check, make sure he's behind me,"

and I turn around, and he wasn't there.

There was a young lad, maybe in his twenties, behind me,

with an England shirt on.

I was like, "What are you doing?"

And he's like, "Oh come on, mate. I'll give you 20 quid."

And it's like, "My father-in-law is behind you. He needs to follow me in."

I was like, "Move."

And I'm not a violent person. I've never started a fight.

And in the end, I had to turn around and basically threaten him.

I said, "Mate, fuck off."

[frantic music playing]

In football, lots of people jib into grounds,

which is getting into the ground when you haven't got a ticket.

But usually, you don't have these points to get past

before you get to the ground and you can jib in.

"Let me scope the area out, basically. Let me see what's around."

I thought if I planned it out properly and done it at the right time,

I could get into the ground.

[tweeting]

[intriguing music playing]

[fan] ♪ Rooney ♪

♪ Rooney... ♪

I've walked around this corner, and I just hear loads of people,

"Ah! Rooney! Rooney!"

And I think, "Hey? What's going on here?"

[fans] ♪ Rooney, Rooney, Rooney, Rooney... ♪

So, after I got a little video in with Rooney, all gassed,

obviously, he's a United player and I'm a massive United fan,

I thought, "I wonder where he's just come from,

if that's a special VIP entrance or if it's where the players' entrance

or media entrance." I didn't know, but I just thought,

"I wonder what's up there, where he's just came from."

So I walked down this alleyway,

and it's opened up into a big space. To the immediate left of me

were some big steps that were going up towards the ground.

[suspenseful music playing]

When I got to the top, there was a crowd of people,

and they were all shouting, "Are we ready? Are we ready?"

I thought, "I know what they're doing."

[suspenseful music intensifies]

[Boylan] I'm in the control room. I'm watching the monitors,

and one of my colleagues suddenly shouts,

"Spanish Steps! Spanish Steps! It's gone."

And I've automatically turned to where he's watching,

and I can see this crowd punching their way through.

There is a flip away

from antisocial, reckless behavior to violence.

- [screeching] - [music intensifies]

[barriers rattling]

[fans and security clamoring]

[woman] Oh fuck.

Oh my God. Oh my God.

And I've wiggled myself into the middle of this group.

And as we've got to the front, there's people getting trampled on, and whatnot

and I'm thinking, "Jeez." And I've stepped over someone

and fell forward, and I've just done, like, a roly-poly over their bodies

'cause, that way, I'm not putting any weight

directly onto somebody and standing on them.

Do you know what I mean? I just tried to do it the easiest,

softest way possible.

And I wasn't really aware of what was going on around me,

violent-wise and whatnot,

because I was so focused on my own little mission.

That's all it was for me. It was just complete desperation

to not miss this event.

[tense music playing]

[Boylan] I can see a steward on the floor, and they've been knocked down.

And I'm watching, hoping they'll stand back up

and get back up, and they won't stay there.

And I can see one's already stayed down for longer than normal.

I can hear my team already calling medics to get over into that area.

It catches you. It catches your breath when you're watching that, to thinking,

"What the hell is going on?"

[clamoring continues]

When I got over the bodies that were on the floor and I stood up,

I walked off dead casual

because there was people that had got through that were sprinting off.

And they're just like, "Yes! I'm in!" and they're sprinting off. Do you know?

Mate, all you're doing there is saying, "I've snuck in, and I'm sprinting off."

Do you know what I mean? So, for me, I walked off dead casual.

And I'm thinking, "Oh my God. I'm in and around the ground now."

[music gets calmer]

[Boylan] They've come through this soft ticket-check area on the Spanish Steps.

These ticketless fans were now on the outer concourse,

and they are circling and they are looking for weaknesses.

So we make the decision to lock down the turnstiles.

- [electronic beeping] - We've never locked down the turnstiles.

There's never been a need to lock down the turnstiles.

But I've just witnessed something I've never seen before.

We need to lock down and make sure we're reset

and everybody understands what the new threat is outside.

[clamoring]

I assumed something bad must've happened for the stadium to go into lockdown,

and it's starting to pile up. People wanna get in. They've got tickets.

And I'm just there, and people are shouting towards us.

They're starting to get aggressive now. Like, "Why are you ignoring us?"

This, that. I'm like, "Listen, we cannot do nothing about it."

"The stadium's in lockdown. I can't let you in. I can't open the stadium."

"I ain't got the key for the door to let you in."

[clamoring continues]

"You're taking the piss! When I get in there, I'll fuck you up!"

"You think it's funny, you Paki cunt?"

And I've been called a lot of words. I've had racism thrown at me.

It is upsetting.

But in this job role, you cannot be emotional too much

because if people see a weakness, they'll take advantage of you.

[tense music playing]

[Downs] As I was walking round the back of the south side of the stadium,

the crush was really quite bad.

[pulsing suspenseful music playing]

[Downs] All the fans were between the wall to the stadium,

and then there's an outside wall.

And so, because of the lockdown, there was probably

a thousand or more fans

just queuing, very densely, to get in.

[clamoring]

And you just got crushed

in the middle of, predominantly, lots of large men.

And I'm only five foot,

and it felt really scary.

[vuvuzela blowing]

This could really end up being quite serious.

I just kept thinking, "Please, don't anyone get hurt."

[pulsing suspenseful music continues]

[Bryant] Now you've got a massive build-up of people

who are wanting to get in the stadium.

What you're trying to avoid is crushing,

where the density of crowds in tight spaces becomes...

too much, too significant,

and serious injury can take place.

[music intensifies]

[Boylan] For the safety of the majority,

we make the decision to reactivate the turnstiles.

- [clicks] - [beeps]

[electronic beeping]

[Italian fans chanting]

I'm so happy that we finally made it to the gates.

And the sign goes red, and it beeps, and it doesn't open.

And I'm like, "What's going on?"

And so one of the stewards quickly comes and checks my tickets,

and he said, "Well, you are in the wrong section."

[chanting continues]

- [tense music playing] - [blows kiss]

"But I'm Italian. How is it possible I've been given this ticket into

the English fans and not with the Italian fans?"

And he's like, "Sir, there's nothing I can do."

They've already thrown a lot of cans of beers all over us.

You know, I have a child with me. It's not really safe.

I begged the stewards, "Please, please, please."

It was just, "Uh, sir, your ticket is there. Go there."

And as soon as we go from the queue,

we are the only two Italians left outside Wembley Stadium.

In that moment, it hit me, and I'm like, "Oh shit."

[suspenseful music playing]

[fans clamoring]

[Bryant] I was down at the Club Wembley entrance,

down the side of the stadium,

supervising the arrival of some UEFA guests.

[soft mysterious music playing]

There was already quite a big queue forming of people who wanted to come in.

[indistinct chatter]

[Ugo] Club Wembley was rammed. It was like something else this day.

I remember speaking to this dad who was there with, erm... his twin girls,

and it's the first game that they had ever been to.

And also, I appreciated his excitement 'cause we were the same. [chuckles]

We were the same. He was having a family day out,

and I was just there with just a load of mates.

But from that moment, it was just carnage.

- [frantic music playing] - [dog barking]

[clamoring]

[tweeting]

[Bryant] I was pretty close to the fencing.

Maybe 30, 40 people were sort of swaying the fence

to build momentum, to then push it over.

[woman] Oh, it's going, it's going, it's going! Is it? Is it?

[man] Oh fuck!

- [woman] Oh my God! They've got it. - [man] Oh no!

[woman] Oh my God.

[man] Shit.

- [clamoring] - [screams]

[Ugo] Then, there was an avalanche of people just coming through.

You could see people in the queue were worried, they were afraid.

This dad is there with his two daughters,

and he's shielding them from bottles that have been thrown.

Thousands of these unruly people who were just going in.

But we had to stay there to be in a queue

whilst all this chaos and carnage was happening around us.

[woman] The horses can't even do anything at this point.

Go on, charge at 'em. Fucking charge at 'em. Do it.

[man] Yeah.

[woman] Fucking just run at 'em. They'll soon fucking move.

[tense music playing]

[Bryant] I tried to help out as best I could.

Myself and some colleagues were trying to put the fence back up.

And then a fence falls down over here, and then you pull it back up,

and then it falls down over there.

[clamoring continues]

It did feel like whack-a-mole for the best part of 45 minutes.

- [yelling] - [suspenseful music playing]

[fan] Boys!

[Ugo] Everything was dictated not by security or police.

It was by the ticketless fans.

"How is this gonna be resolved? When are they gonna stop?"

"When are the police gonna get control of this?"

"And are we gonna be allowed to do the thing which we came to do?"

Which was watch our team win the Euros.

[fans yelling]

[suspenseful music continues]

[Max] We saw a lot of people going up the Olympic Steps.

And then me and a few of my boys, we walked up the steps,

and we were walking around the stadium.

And then we saw a lot of people rush into the ground.

[intriguing music playing]

Some people probably went there not even thinking about breaking into the stadium,

but where they've been amongst all the atmosphere

and the adrenaline buzz of seeing people do that,

they've probably gone and done it, and didn't even realize

they was doing it from the adrenaline rush.

But I feel like you can control yourself sometimes.

Maybe it is a bit far, doing that.

- [music stops] - [beeps]

At the front of the turnstiles, outside the ground,

there was one or two stewards on every single entrance.

And then, in the ground,

at the back of the turnstile, was another one.

So, each one had two or three stewards.

But because there was so many people trying to sneak in,

every now and then, the security guards in the ground

would run to help their friends,

which left a really small time frame where one line had no security there.

Grabbed a guy's T-shirt and was like, "Mate, I'm coming in with you."

I've gone in behind him. I'm in the ground.

The guy comes back,

grabs the geezer who I've gone in with first.

I've walked around him, walked off again, dead casual,

and I'm literally praying, "Please, please, please."

Every step I'm taking, I'm thinking, "Please."

- I get further away from him. - [synth music playing]

All the adrenaline is just running through your body.

It was just like, pure excitement, happiness.

And I'm in the ground, and I'm just thinking, "Oh my God."

"I've done it. I've got money in my pocket still."

"I haven't spent a penny." Buzzing.

- [synth music crescendoes] - [fans cheering intensely]

[Mark Saggers] What is it we've gotta do to be better than Italy tonight?

[Stuart Pearce] From my point of view, Saggs, it's this.

I always give teams that I work with

a checklist of what you need to do to win a tournament.

Clean sheets.

- Two to three in a tournament are needed. - [inspirational music playing]

Before this tournament, I said, "Harry Kane has to have

a great tournament for us to be successful."

And the last one on my checklist,

which might come into practice tonight,

win a penalty shootout.

[Mark Saggers] That is a list

that we hope doesn't go all the way to a penalty shootout.

But we're hoping a 90-minute win, obviously, for England.

- [music fades] - [fan whistling]

[tense music playing]

I'm in the control room, and I hear a word

which is repeated in my head for months afterwards,

and it's, "Breach, breach, breach."

[alarm buzzing]

[fans yelling aggressively]

[man] ...you cunt!

[Boylan] I then see on the monitors a stream of people

punching their way through.

[pulsing tense music playing]

[fan 1 laughs]

[fans clamoring]

[women laugh]

[fan 2 ] ♪ Football's coming home ♪

[fans yelling]

[music continues]

[Taz] I've never seen anything of that sort in my life.

This horde of zombies come running in, falling over, people trampling over them.

It was madness.

[fan 3] You fucking bastard!

[fan 4] Move!

There's a conflict between those people that have got in legitimately

and those people that have got in illegally,

and there's scuffles and fights and all sorts breaking out.

- [yelps] - [arguing]

[fan 5] Fuck off!

Fuck off! Fuck off!

Straight to the face! Straight to the fucking face!

- [fan 6] Oi, look. - [fan 7] Do your fucking job!

Do your fucking job!

If I had thrown myself in front of all them people,

I probably would not be sitting here today.

So, I ran over to the side, just got my arm against the door,

trying to push it from the side.

And I'm just there, pushing, pushing, pushing.

Couldn't get it. And all of a sudden, miraculously,

I don't know what happened, and the door got shut.

[dramatic sting]

[music stops]

["Sweet Caroline" by Neil Diamond playing]

[England fans singing along]

♪ Sweet Caroline ♪

♪ Bum, bum, bum ♪

♪ Good times never seemed so good ♪

♪ So good, so good, so good ♪

♪ I've been inclined ♪

♪ Bum, bum, bum ♪

♪ To believe they never would... ♪

We got into our seats, and then that's when you saw...

And when I say "a swarm,"

I mean a swarm of people coming through

the entrance that we'd come in

and just running to the other side of the stadium,

like, through the seats, coming up to where we were sitting.

And it was just people, people, people, just nonstop.

It was just, like, "Well, I hope no one takes my seat."

And lo and behold, people did when we went to go get a drink.

I was like, "Mate, I've paid 500 quid for this seat. I wanna sit in this seat."

And he goes, "Really? You got ticket?"

I said, "Yeah, I've got a ticket." He turned to his mate and he goes,

"Oi, these two paid for their tickets," and they started laughing.

And he and his friend described how they had a minibus

of ten or 12 of them had come down

with the intention of breaking in, and they all managed to.

[clacking]

[fans cheering]

We knew we had large numbers inside the stadium,

and they'd dispersed, and were everywhere.

It's important now not to get caught up in that,

and you have to accept they've won.

But we can see these large numbers are still congregated around the stadium,

but especially at the bottom of Olympic Steps.

You're aware of that threat. We don't need all the turnstiles open,

so we start to lock them down.

[electronic beeping]

Nobody else needs to come in other than late arrivals.

We've got a system for that. We'll lock down.

[fanfare playing]

[pyrotechnics display rumbling]

[upbeat dance music playing]

[planes whooshing]

[fan yelling]

[flare hissing]

[bell tolls]

[English fans] ♪ God save Our gracious Queen... ♪

They play the national anthem

and the hairs kind of--

It's a cliché, but they really do--

You get that feeling where it's hard to describe, but it's like--

I feel almost, like, pumped for the occasion.

[inspirational music playing]

This is the anthem we've heard so many times before

but never on a stage like this.

And those guys are there, singing my national anthem,

your national anthem,

and they're about to go out and try and win

a major tournament for our country.

♪ Send her victorious... ♪

[suspenseful music playing]

[clamoring]

[Boylan] As the national anthem goes out, I've got 6,000 people out there.

They've now decided that this is kickoff. This is the time they need to get in,

and there is a large surge up the steps to push toward the stadium.

[clamoring intensifies]

The police, at that point,

they lift their batons, and they walk with purpose.

[music continues]

You can see all this police in riot gear, and they're making a statement.

But the police will hold them?

Are the police gonna be able to keep them back?

- [vuvuzela blowing] - [fans clamoring]

[commentator] We all know about the heroes of '66,

but this is a different time.

This is Gareth Southgate's team,

and now they're on the brink of creating their own history.

[inspirational music playing]

The whole country is united.

[referee's whistle blows]

But Italy will provide England's most difficult test to date.

Mancini's side have not lost a game in three years.

[clacking]

[whistle blows]

Italy kick off,

and the Euro 2020 final is up and running.

[Kevin] The match was here. This is what the day was about.

And I remember the ball coming across to Luke Shaw.

- [commentator] And in comes Luke Shaw! - [England fans cheering]

- [celebratory music playing] - [fans] Yeah!

[Ugo] Life couldn't be better in that moment.

I was with a load of my mates.

We're just bouncing about.

All fell on the floor, like, laughing. It was-- It was wicked.

[cheering continues]

[Dan] It was just all too good to be true.

But it was true. I was there, and it was happening, and it was amazing.

[England fans chanting]

This is the worst possible scenario.

I never dreamt about Italy conceding a goal so early.

But it's only just the beginning. Anything can happen.

Forza Italia.

- [inspirational music playing] - [commentator] Chiesa's on his way.

And he shoots! Oh! Pickford had no chance.

Reality hit everybody, and it was like, "Actually, we haven't won this game."

The atmosphere in the stadium changed, and it got a lot more tense, nail-biting.

You just felt the Italians getting more of a grip on things.

[whistle blows]

I almost remember feeling relieved the whistle had blown,

because it looks as if Italy were going to score.

[tense music playing]

[Bryant] On all the monitors in the control room,

we could see this huge volume of people

against the line of police.

[fans clamoring]

[Boylan] "Why is this happening?"

Every time we'd look, and every time we'd talk to the police,

it's, "They're still doing the same. They're not moving."

"Just-- Just leave. Just go."

[fans arguing with police]

[announcer] ...big screen now, the highlights of what we've seen so far.

Halftime, Maya was sitting down

and a little crouched down like that in her seat.

"Maya, let's go. Let's try to go down to the Italian fans."

There was this guy. He looked like he was really important.

So I say, "Please, we are Italians. They are throwing beers on us."

"We are not enjoying the match."

"We'd like to be with the Italians, please."

And he was like, "Follow me."

We are just following him,

and he opens the last door, and we see the pitch again.

- [inspirational music playing] - We were home. We were so happy.

["Freed From Desire" by G. Rizzatto playing]

♪ Na-na-na-na-na, na-na Na-na-na, na-na-na ♪

♪ Na-na-na-na-na, na-na Na-na-na, na-na-na ♪

In the second half,

it was just a master class in defending from the Italians.

[dramatic music playing]

[fans cheer]

You get that feeling. "This is not comfortable at all."

"I know we're winning, but we've lost control of this game."

[commentator] Cross comes in. Danger for England.

And Bonucci scores!

- Italy 1, England 1. - [dramatic music crescendoes]

[Gianluca in Italian] Yes! Yes! Yes!

[all cheering]

Can we win now?

[Gianluca] Let's hope, hey?

Yes. Yes.

Come on, Maya!

Italia! Italia! Italia!

[fans] Italia! Italia! Italia!

[Keegan] There aren't many worse feelings

than the opposition team scoring at Wembley.

The noise just kind of surrounds you. There's no getting away from it.

[Italian fans cheering]

[somber music playing]

We allow Italy to score,

and the mood is deflated. Suddenly, we're vulnerable.

[clapping]

[Ugo] The pressure is mounting.

Because it's so close now, and a slip,

a mistake, a bad pass could be terminal.

[commentator] And it's extra time in the European Championship final.

[fans cheering]

- Emerson on the attack. - [fans] Ooh!

[commentator] And the ball comes back! But it's wide.

In the second half of extra time, Italy have carried on dominating

but-- but not scored.

And pretty much seconds before the final whistle,

erm... Southgate makes his final changes.

He brings on Rashford and Sancho,

presumably for no other reason than to take penalties.

It felt like a huge call.

These guys must be absolutely killing it in training

with the penalties for him, because they're both young.

[commentator] The referee blows his whistle, and it's time for penalties.

[man 1] Why are these lot fighting these lot?

- [man 2] They won't let us through. - [man 1] You're not supposed to.

- [man 2] Yeah, I know. - [man 1] So, what's the issue?

[Boylan] I'm watching the people outside the stadium.

If England win, they wanna be inside.

- They wanna see England lift that trophy. - [pulsing suspenseful music playing]

Now, they can't get in because everything's locked.

However, I've now got the huge dilemma that I've got the safety of 67,000 people.

And for the safety of 67,000 people,

I have to open the exit doors before the end of the game.

But now I've got this blue line with 6,000 people out there.

If they see that doors are opening

and then they hear the roar going up because England have won,

are they coming inside?

This lot are not England fans. They are not football fans.

I don't know what they are.

They're just a bunch of people that'll punch their way through.

[crowd clapping in rhythm]

You're looking at what could happen if England win.

And the safest outcome is... is England losing.

[music fades]

[commentator] How are the nerves?

England find themselves in a penalty shootout once again.

People say penalties is a lottery.

It's a load of nonsense. It's not a lottery.

It's a very skillful art

in a high-pressure environment that you couldn't even imagine.

- [suspenseful music playing] - [England fans jeering]

[Italian fans cheer]

[Max] Taking a penalty, you've got to have some bollocks on you.

Anything could happen. Like, people fold under pressure.

Especially in front of your country as well, to win a final.

- [fans chanting] - [pulsing suspenseful music playing]

[Dan] From the halfway line down to the penalty box,

it's a big old walk.

Please, God. I don't care who scores, who misses.

- I don't care who the hero is. - [fan] Come on, Harry!

[Dan] I'm praying that we win.

[whistle blows]

[music continues]

- [England fans cheer] - [commentator] Scored. 1-1.

- [commentator] Save! - [England fans cheering]

England have the upper hand.

[England fans cheer]

[commentator] Bonucci next.

[Italian fans cheer]

[Lewis] So, it's 2-2.

Up steps... [inhales deeply]

Marcus Rashford.

[commentator] Marcus Rashford for England.

And he's hit the post!

- [Lewis] And suddenly, heads are in hands. - [suspenseful music continues]

[Italian fans cheer]

[commentator] England need to score to get back on level terms.

It's Jadon Sancho.

[whistle blows]

[Italian fans cheering]

[commentator] England on the verge of defeat.

[music fades]

I need you. Pickford, I need you to make a big save.

[inspirational music playing]

- [commentator] And he's done it! - [England fans cheering]

[Ugo] There's this renewed energy.

You're believing that much more again.

[Lewis] We've been given a lifeline, so all we need to do is score this goal,

and suddenly, it's game on again.

Bukayo Saka steps up.

[tense music playing]

"Just don't miss. Don't miss. Don't miss."

"But not-- not don't miss so that we can win,

just don't miss for your sake."

[heart beats]

[heart beats]

[heart beats]

[commentator] Bukayo Saka...

[heart beats]

19 years of age...

[whistle blows]

- [heart beats] - ...to keep a nation's dream alive.

[atmosphere ends abruptly]

[ominous music playing]

[commentator, echoing] The winners of UEFA Euro 2020,

Italy!

[music continues]

[Keegan] Gareth Southgate makes a beeline for Saka.

This is clearly his hour of need.

[Boylan] That wasn't the ending we want.

At the end of the game, it started to rain.

And at that point, this group just turned.

And it was like it was-- they were all connected to the same message.

They all turned, and they all just started to walk.

And it's a horrible feeling to have a sense of relief.

Relief's the wrong thing, but relief is what we had.

[ominous music continues]

Just felt like the whole world had sort of come crashing down.

You know, from all that belief

and all that buildup to getting to the final,

everyone united,

it all disappears.

[indistinct chatter]

People's moods changed. It went from, like,

absolutely buzzing to fuming.

[Kevin] I'm there as an Asian guy.

Seeing the three Black players that missed a penalty,

to me, it wasn't a question they'd get abused.

I knew it would happen.

[flare hissing]

[Ugo] Racist abuse of our talented, young, Black, English footballers.

If you're doing well and it's all positive,

then you're one of us,

and the minute you mess up, then you're not.

Here we go again.

[ominous music continues]

[fans clamoring]

[Kevin] My mum text me and said,

"Will you let me know that you get home safe?"

The P word was used freely,

and it's very hard for people who've never been in that situation

to understand that.

So that wasn't looking anybody in the face,

that was avoiding contact with people.

Because I don't want to accidentally bump into someone,

and he just turns around and lamps me in the face.

[Taz] At the end of the game, I wanted to get out.

But you could hear noises of racist chants.

You know, as the fans are coming out, they're making comments.

"Black this." You know, "N this."

I put my hood on and just keep walking.

Get home.

[ominous music fades]

[dramatic music playing]

[reporter] Last night, after the game, this mural of Marcus Rashford defaced.

Football once again at the center of a wider societal issue.

Marcus Rashford has changed government policy

to look after kids from impoverished backgrounds,

and a mural that has gone up in support of him gets defaced.

That's the kind of thing that makes you start asking questions

about the country you live in.

That's absolutely atrocious.

Absolutely atrocious.

Wow. What he's done for the community as well.

We knew that was gonna happen today. It's just terrible.

[Dan] Marcus Rashford tried his hardest

to help England win the trophy and bring us the joy.

All of a sudden, now he's a villain and is getting terrorized.

- [music continues] - It's outrageous.

The emotion I'm now feeling is way beyond anything to do with football.

It's about sheer, unignorable racism.

There's no need for it. Like...

Someone's skin color ain't gonna matter whether they score a penalty or not.

It's just like, "What-- What are you getting from this?

"Come on, mate, sort yourself out. Grow up a bit."

I was shocked

that so many people would be so openly racist.

You know, I work in Brent. I-- I live in a multiracial community,

and I just didn't think that would happen.

So it shows that you can live in a bit of a bubble.

These people live amongst us. It sounds weird even saying that.

But they do, and they erode away our society,

and they affect human beings every single day.

And the question is, for me, was just, like,

"What will we do about it, at this point? What will we do about it?"

[Saunders] I hope the players saw that

there was this huge, overwhelming support for them.

[poignant music playing builds]

That graphic that was being shared everywhere

that had the crowns on the three players that missed the penalties

and that they are kings.

[Bryant] I think you only have to look at the way

that people rallied behind Rashford, Sancho and Saka.

I think they show a greater sense of community

and unity and purpose within this country.

[Ugo] The response gave me hope. Of course it did.

People came out to show their love and their support

and actually show the lads,

who may have felt that everyone hated them,

that it was anything but.

[reporter] Breaking news tonight. And in the last ten minutes,

Marcus Rashford has spoken out

after last night's penalty defeat to Italy.

He has posted, "I can take critique of my performance all day long,

but I will never apologize for who I am and where I came from."

"The messages I've received today have been positively overwhelming,

and seeing the response had me on the verge of tears."

[poignant music continues]

Whilst that perhaps healed that wound in that moment,

it didn't...

it didn't quench my thirst.

[Lewis] I am way too long in the tooth

to have believed that winning the European Championship

would've been a magic potion to solve societal ills.

- [applause] - It provided us with a moment.

It provided us with a period of time where we could come together.

But in terms of solving the problems, it was never going to do that.

And so, what does it say about us as a country?

It says that we have work to do

to address that.

[Boylan] I never ever want to go through what I faced on that day again.

I'll be honest. I'm not-- still not fully over it because it hurt.

It really, really hurt.

We saw things that we'd never ever seen before.

[somber music playing]

[Keegan] The next day, you're thinking,

"How did nobody die?"

It was very, very fortunate that there were no fatalities,

in my opinion.

[Bryant] It was completely unprecedented. It was disgusting.

The stadium managed it incredibly well

under, you know, the most difficult of circumstances.

[reporter] Footage caught some fans breaching the barriers outside the ground,

rushing up the stairs towards the national stadium.

When I woke up the following morning and I put Sky Sports News on,

and no word of a lie,

the first clip I see

is the clip of the set of fans that I was with,

and they're going on like they're gonna be prosecuting people,

checking all the CCTV,

and my heart sank in my belly.

I'm thinking, "What have I done here?"

Are you ashamed of what you did?

[somber music intensifies]

[inhales] I'm not ashamed of what I've done.

In 2020, we was all locked away in our homes,

couldn't go anywhere,

could only go outside for a little bit of exercise.

And the whole time when we're doing that,

the leaders of our country are out here, partying.

How can I feel like I've done something wrong?

[emotive music playing]

To witness England winning their first trophy since 1966,

I wasn't missing that... for nobody.

I still think, you know, that England and English people

are very nice, very open-minded,

very tolerant to other people and cultures.

But, for that one day,

England almost became the enemy,

for the way also we were treated on the day by the fans.

And I often think they did me a favor.

Maya, when she talks about something relating to Italy,

she says, "But, Daddy, we Italians..."

"But us Italians..."

When I say it's more than football... for me, it was more than football.

Oh, oh! And that's Maya! [chuckles] That's a surprise. So, what--

What have you brought? Our flag from the day.

[emotive music builds]

Huh?

It's coming Rome.

[kisses]

When I got sent a video of me on the bus,

I put it on Facebook.

And I think that's when my dad told me, in the 1996 Euro final,

he actually got onto the roof of the local pub in Stanford.

[upbeat music playing]

So, I think climbing and getting on top of things,

it's in the blood. I think I take after him.

[fans cheering]

[Max] I feel pretty good about that day.

I'll be showing my kids pictures of me on the bus.

Their kids, probably.

I wouldn't change anything about that day.

Apart from, obviously, losing.

[chuckles]

[whistle blows]

[commentator] Here we go again. England start their Euro 2024 campaign.

Can they go one better this time to finally become champions?

At some point, I will definitely go and see England again

because the team and the manager

and those lads that played haven't done anything to me.

[commentator] The ball comes to Marcus Rashford.

[fans cheer]

Rashford for England!

[sweeping orchestral music playing]

If England hosted a major tournament and we got to a final

and it was at Wembley,

100%, I'd be looting my savings to try and get a ticket.

Because it's England. In a major tournament.

I'll always believe England can win.

[commentator] Saka.

Saka for the hat trick!

[fans cheering]

Bukayo Saka has the match ball.

Just 21 years old,

and Bukayo Saka scores the first hat trick of his career,

and he's scored it for England.

[music crescendoes]

[music slows down]

[tense music playing]

[upbeat rock music playing]

[music fades]