Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated:
1
00:00:03,680 --> 00:00:05,985
Hi, thanks for coming in.
2
00:00:05,985 --> 00:00:08,100
For a jump into my
technical questions,
3
00:00:08,100 --> 00:00:09,720
I'd like to know a
bit more about you.
4
00:00:09,720 --> 00:00:11,790
Tell me why you're
interested in this position?
5
00:00:11,790 --> 00:00:13,035
When I came into college,
6
00:00:13,035 --> 00:00:15,570
I was a pre-med major
and eventually,
7
00:00:15,570 --> 00:00:18,780
I led down the path to take
an introduction to IT course.
8
00:00:18,780 --> 00:00:21,855
After that course, I realized
how impactful IT was
9
00:00:21,855 --> 00:00:23,745
and I became more curious to
10
00:00:23,745 --> 00:00:26,230
how computers work and
why did they break.
11
00:00:26,230 --> 00:00:29,345
I changed my major to
IT after that class.
12
00:00:29,345 --> 00:00:31,595
After two years of
being in the major,
13
00:00:31,595 --> 00:00:33,980
I got a job at the IT
services [inaudible] where
14
00:00:33,980 --> 00:00:36,410
I was able to help students
with their computer issues.
15
00:00:36,410 --> 00:00:38,120
I believe having the job
16
00:00:38,120 --> 00:00:39,590
will allow me to advance
my knowledge and
17
00:00:39,590 --> 00:00:41,285
troubleshooting skills and then
18
00:00:41,285 --> 00:00:43,565
also I'll be able to
learn new things.
19
00:00:43,565 --> 00:00:45,230
Cool. Can you tell me what in
20
00:00:45,230 --> 00:00:47,255
particular you find
appealing about IT?
21
00:00:47,255 --> 00:00:50,100
I like IT because it allows
me to be very creative.
22
00:00:50,100 --> 00:00:51,500
Then it also allows me to hone
23
00:00:51,500 --> 00:00:53,290
in on those
problem-solving skills.
24
00:00:53,290 --> 00:00:55,400
Also, I like IT because
it's very broad.
25
00:00:55,400 --> 00:00:57,530
I felt like the
trajectory of my career,
26
00:00:57,530 --> 00:00:59,000
it could be in
multiple IT fields
27
00:00:59,000 --> 00:01:00,860
such as database management,
28
00:01:00,860 --> 00:01:04,025
software engineering, IT
support, and networking.
29
00:01:04,025 --> 00:01:05,840
That's awesome. All right, well,
30
00:01:05,840 --> 00:01:08,045
let's get started with
our first question then.
31
00:01:08,045 --> 00:01:10,370
Let's say that you're the
only person supporting
32
00:01:10,370 --> 00:01:12,200
a help desk and you're
currently helping me
33
00:01:12,200 --> 00:01:14,870
with an issue when a
VP walks in and they
34
00:01:14,870 --> 00:01:16,070
ask you for help and
they say they have
35
00:01:16,070 --> 00:01:17,875
a presentation to
give in 15 minutes,
36
00:01:17,875 --> 00:01:19,420
how would you handle
this situation?
37
00:01:19,420 --> 00:01:22,865
I want to prioritize
issues based on severity,
38
00:01:22,865 --> 00:01:24,320
it seems the VP
39
00:01:24,320 --> 00:01:26,090
the issues are little
bit more time-sensitive.
40
00:01:26,090 --> 00:01:28,460
I would ask you if it's okay,
41
00:01:28,460 --> 00:01:29,750
if I would help out the VP.
42
00:01:29,750 --> 00:01:31,805
That's fair. I'm okay with that.
43
00:01:31,805 --> 00:01:33,730
Now, how would you help the VP?
44
00:01:33,730 --> 00:01:37,040
I want to get the VP up and
running as soon as possible.
45
00:01:37,040 --> 00:01:38,180
I will offer them a spare
46
00:01:38,180 --> 00:01:39,650
laptop and then in the meantime,
47
00:01:39,650 --> 00:01:41,000
I'll be able to
fix their computer
48
00:01:41,000 --> 00:01:42,365
while they're at the meeting.
49
00:01:42,365 --> 00:01:44,000
Great. Now let me
50
00:01:44,000 --> 00:01:46,315
rewind for a second. Let
me change things up.
51
00:01:46,315 --> 00:01:48,345
What if you were helping me,
52
00:01:48,345 --> 00:01:51,140
and my issue was actually
very critical and it was
53
00:01:51,140 --> 00:01:52,280
part of a larger issue that was
54
00:01:52,280 --> 00:01:54,080
affecting a number of users.
55
00:01:54,080 --> 00:01:55,940
Say maybe our wireless
network was having
56
00:01:55,940 --> 00:01:58,755
issues. How would
you handle that?
57
00:01:58,755 --> 00:02:01,100
If I was able to help
the VP right away,
58
00:02:01,100 --> 00:02:03,770
by offering a spare laptop,
then I would do that.
59
00:02:03,770 --> 00:02:05,210
But if that's not the case,
60
00:02:05,210 --> 00:02:06,470
then either let the VP
61
00:02:06,470 --> 00:02:07,790
know that the issue
that I'm dealing
62
00:02:07,790 --> 00:02:09,020
with is a little bit more severe
63
00:02:09,020 --> 00:02:10,745
because it affects the business.
64
00:02:10,745 --> 00:02:12,110
I hope the VP will be
65
00:02:12,110 --> 00:02:13,475
a little bit more understanding
66
00:02:13,475 --> 00:02:15,665
and I would probably
have to have
67
00:02:15,665 --> 00:02:18,800
a co-worker come and
help the VP or I could
68
00:02:18,800 --> 00:02:19,925
tell the VP to probably
69
00:02:19,925 --> 00:02:22,420
reschedule their meeting
if that's possible.
70
00:02:22,420 --> 00:02:24,425
Great. I think that's
fair and you're right.
71
00:02:24,425 --> 00:02:26,540
We should take into account
what's most important to
72
00:02:26,540 --> 00:02:29,600
the business in that type
of scenario. Good job.
73
00:02:29,600 --> 00:02:31,850
In this scenario, we saw Candice
74
00:02:31,850 --> 00:02:33,740
deliver her elevator
pitch and show
75
00:02:33,740 --> 00:02:35,330
why she's passionate about IT
76
00:02:35,330 --> 00:02:37,580
and becoming an IT
support specialist.
77
00:02:37,580 --> 00:02:39,740
We also saw one
typical complication
78
00:02:39,740 --> 00:02:41,120
of troubleshooting problems.
79
00:02:41,120 --> 00:02:42,905
Getting priorities right.
80
00:02:42,905 --> 00:02:46,115
Time-sensitive issues usually
have higher priority,
81
00:02:46,115 --> 00:02:48,470
but issues that are preventing
a large number of users
82
00:02:48,470 --> 00:02:50,975
from getting work done
should be dealt with first,
83
00:02:50,975 --> 00:02:54,425
even if the person asking for
help is a director or a VP.
84
00:02:54,425 --> 00:02:56,060
That's it for now. See you
85
00:02:56,060 --> 00:02:58,350
again at the end of
the next course.
6508
Can't find what you're looking for?
Get subtitles in any language from opensubtitles.com, and translate them here.
Afrikaans
Akan
Albanian
Amharic
Armenian
Azerbaijani
Basque
Belarusian
Bemba
Bengali
Bihari
Bosnian
Breton
Bulgarian
Cambodian
Catalan
Cebuano
Cherokee
Chichewa
Chinese (Simplified)
Chinese (Traditional)
Corsican
Croatian
Czech
Danish
Dutch
English
Esperanto
Estonian
Faroese
Finnish
Galician
Georgian
German
Greek
Guarani
Haitian Creole
Hausa
Hawaiian
Hebrew
Hmong
Hungarian
Icelandic
Indonesian
Irish
Italian
Japanese
Kazakh
Kinyarwanda
Kirundi
Kongo
Korean
Krio (Sierra Leone)
Kurdish
Kyrgyz
Laothian
Latin
Latvian
Lithuanian
Luganda
Luo
Luxembourgish
Macedonian
Malagasy
Malay
Maltese
Maori
Mauritian Creole
Moldavian
Mongolian
Myanmar (Burmese)
Montenegrin
Nepali
Norwegian
Pashto
Persian
Polish
Portuguese (Brazil)
Portuguese (Portugal)
Quechua
Romanian
Romansh
Russian
Samoan
Scots Gaelic
Serbian
Sesotho
Setswana
Seychellois Creole
Shona
Sindhi
Sinhalese
Slovak
Slovenian
Somali
Spanish
Swedish
Tajik
Thai
Tigrinya
Tonga
Turkish
Turkmen
Ukrainian
Uzbek
Vietnamese
Welsh
Wolof