All language subtitles for Criminal.Minds.Suspect.Behavior.S01E03

[Rain falling,
thunder rumbling]

[Thunder rumbling]

[Engine grinding]

[Thunder rumbling]

Hey,
you having some trouble?

I think
it's the battery.

It happened to me
this morning.

Well, I'm no mechanic,
but I can take a look.

- Well, you sure you don't mind?
- Not at all.

Okay,
I'll get the umbrella.

[Thunder rumbling]

I think
I found your problem.

Oh.

That's wonderful.
What's wrong?

It's just
a loose connection

on one of your
battery terminals.

- Oh, you saw it just like that?
- Guess I got good eyes.

Do you?

Hey!

It's all right.

It's all right.

Let's just get you leaned
against your car, okay?

Just like that.

Be right back.

Now, let's get you
out of the rain.

Okay, sweetie.

Watch your head.

Now, let's get you
buckled in.

[Seat belt clicks]

Okay,
I think we're all set.

[Gloves snapping]
There we go.

Now, I'll just move
your head a bit.

That's good.

[Voice distorted]
Okay, this will help hold you

nice and still.

[Heart beating]

You know what?

You're absolutely right.

You do have good eyes.

[Door opens and closes]

How is it you are consistently
the first one in here?

I'm just the guy
who gets the call.

Or maybe
you're just the guy

that waits to notify
the rest of us

until you're sure you'll be
the first one in here.

That would be extremely
calculating of me, wouldn't it?

Yes, it would be.

What would that tell you
about me?

[Sighs] That you're a man
who wants to cultivate

the mystique
of tireless effort,

someone who need not sleep.

I see you've put a lot
of thought into this.

Occupational hazard.

You don't think we have enough
to profile with this case?

I have no idea. You haven't
told me anything about it.

[Chuckles]

You know, you almost never say

what I think
you're going to say.

That is my mystique.

How is it you guys are always
the first ones here?

All right.

Let's roll.

Kenneth Richards, 56.

His body was found
in his car

in a parking lot
at a supermarket

in Tucson, Arizona.

We're still waiting
on the toxicology reports,

but the preliminary indications

are that a paralytic was used
before he was killed.

How many other victims
are there?

- Just this one so far.
- One victim?

We are a red cell.

There's no mandatory minimum
on victims.

Yeah, but there's got to be
something special, right?

Otherwise, we ain't getting
invited to the party.

If by special you mean
the victim's eyes were removed,

then, yes.

[Gasps]

Enucleators are very rare.

Not to mention demented.

They haven't found
the eyes yet.

So the unsub's taking them
as souvenirs, trophies.

Is there a wider shot
of the crime scene?

- There is.
- It's high risk.

It takes time
to remove both eyes,

and it was done in a car park
in the middle of broad daylight.

This is an unsub who's calm
under pressure,

who's not easily distracted.

There was a good-sized storm
in the Tucson area at the time,

which means there wasn't
a lot of foot traffic.

What about security cameras?

Not any
in the immediate area, no.

Any witnesses?

Local P.D.
haven't found anybody.

Who discovered the body?

Another driver parked
their car next to his.

Local P.D.'s on edge.

Their Chief doesn't know
what to make of it.

But we all know that offender
behavior this extreme

does not exist in a vacuum.

You're right, it's
definitely sending a message.

Yeah, but for who?

And how many messages does
this unsub plan to send?

♪ Criminal Minds: Suspect Behavior 01x03 ♪
See No Evil
Original Air Date on March 2, 2011

== sync, corrected by elderman ==

♪ ♪

Hi.

Bobby Turner,
Tucson Homicide.

Sam Cooper, B.A.U.

Vivian Solis.

That's my team,

Agents Sims, Griffith,
LaSalle, and Rawson.

We appreciate
you guys coming in.

Hope we can help.

Well, we cleared out
a room for you.

It's back this way.

So where are you guys
on the investigation?

Uh, victim's
in the mortgage business,

56 years old.

We're out to the wife.

We're doing background checks
on associates,

former customers.

We understand
that the body was found

by another driver
who just happened by?

That's right.

Abandoning the body
in a public area

suggests a lack
of a personal relationship

between the victim
and the offender.

Doesn't mean that you
shouldn't speak to the wife.

Uh, well, this is it.

Whatever else you need
just let us know.

First, I'd like to send
Agents Sims and Rawson

down to the crime scene.

CSI's already been over it.

With all the rain,
they came back empty.

I understand, but my team
won't be looking for forensics.

Just the lay of the land.

Elements you can't see
in photographs.

- Okay. What else?
- Myself and Agent LaSalle

will need to speak
with the medical examiner

and take a look
at the body.

I'll notify their office.
Thank you.

Thank you.

The, uh, victim's car
was parked right over here.

- Was the rain forecast?
- Sorry?

Did the local residents know
it was going to rain?

Uh, yeah, for days.
Why?

Could have figured
into his plan.

Victim was found here.

He's dead in the car.

His clothes are wet.

Puts him outside of the car
in the rain

when the unsub approaches.

But he's got
no bags with him.

He never made it
inside the store.

Lack of camera coverage
can't be a coincidence.

Unsub's got to be familiar
with the area.

It's a predominantly
female environment.

With the rain,
people don't see as much.

They're more focused on getting
to where they're going

than what's around them.

Mick.

Make sense to you in a location
loaded with females,

the unsub goes after a man?

We figure that probably means
a pretty big guy, right?

Not if you're using a syringe
filled with drugs.

A woman.

Drugs and poisons
are the weapons of choice

for a female offender.

Right locale,
she blends in,

no blitz attack.

And a syringe
doesn't make a mess.

Female unsub makes sense.

It also means
that her appearance

didn't raise any anxiety
in his mind.

Whoever the unsub is,

she probably
looked safe and normal.

Normal people don't cut out
a person's eyes.

He said
looks normal, brother.

You don't see
"psychotic" coming.

Thank you for seeing us,
Mrs. Richards.

It's just
so unimaginable.

Is there anyone who can stay
with you right now, ma'am?

I have two kids in college.
They're both on their way home.

That's great.

Uh, your husband was
in the mortgage business?

He was
a mortgage broker, yes.

And was everything okay?

What I mean is, was there anyone
or anything at work

that was causing him
to be concerned or upset?

People are losing
their homes.

They're looking
for someone to blame,

someone to send
a message through.

Ken's business took
a big hit,

but if there was anyone at work
that was worrying him,

he didn't let on.

Actually, he was gonna get
some surgery.

He was really looking forward
to moving around better.

I'm sorry.

Did your husband have
a physical disability?

He had a bad knee.

He'd been limping
for a while.

Why do you ask?

Well, a, um...

physical limitation

could be what attracted
the offender to him.

It would have made him seem
more vulnerable.

But why would they
want to kill him...

take his eyes?

What am I gonna tell my kids?

You should tell them

that their father loved them.

That is the only thing
that's gonna make a difference.

Tell them that.

According
to the medical examiner,

the cause of death was
a lethal dose of fentanyl.

The injection site was the lower
left of Richards' neck.

A blade was used on the eyes,

but the removal indicated
a lack of medical training.

Tell me more about the wound
path to the injection site.

The angle was upwards,

so the victim was clearly taller
than the unsub.

That fits with Mick's
and Prophet's assessment

that the unsub's a woman.

So let's just go
with that scenario,

that we're dealing
with a female offender.

So, it's a woman.

So why did she choose him?

Because...

She saw him limping.

She knew which car he'd driven,
because she followed him.

Having some trouble?

She targeted him
for that particular time

and that particular place
for a reason.

If we can figure out
that why,

we can close in on the who.

[Car horn honks]

[Coin drops in machine]

What the hell?

Oh, my God.

[Sirens wailing]

- It was pretty shocking.
- I'm sure.

If you could give your statement
to officer Gomez.

Sure.

He just stopped
for a newspaper on his way

to get a cup of coffee,
and he found the eyes.

She did this
in the middle of the day.

She's obviously comfortable
at both locations--

here and the parking lot.

- She could be local.
- How local?

Like she lives around here?
Or works.

This particular vending
machine was chosen for a reason.

It could be a simple matter
of geography.

Let's go talk
to the CSI guys.

Thanks.

[Camera shutter clicking]

So what does this mean--

leaving his eyes like this?

Agent Cooper?

She preserved them.

This--this wasn't impulsive.

It's part of the game plan.

"I could have left them
with the body,

"but I didn't.

"I could have taken them,
and I could have thrown them

"in a trash can or a dumpster,
but I didn't.

"I could have kept them
as a souvenir for myself

"so that I could
relive the crime

"over and over and
over again,

but I didn't."

"Because I needed them."

You needed them?

She did.

She made
this giant public display

'cause she's
trying to talk to us.

And what
is she saying to us?

"I'm not done."

We believe that
the offender is female.

She's probably Caucasian
or Latina

based on
the area's demographics.

Also, based
on the high-risk offense,

the public display
of the victim's eyes,

her familiarity
with the two locations,

we believe that she's probably
a local here.

She used
a newspaper vending machine

to get her message out,

which actually gives us
a lot of insight.

She could have posted a jpeg
image of the eyes online,

but she didn't.

So we think our unsub is
between the ages of 40 and 60

and much more comfortable
with print media.

What Agent LaSalle
really means

is that if you still read
a newspaper, you're old.

[Light laughter]

Use of media sometimes
suggests a political motive,

but we don't have
enough information

to make that kind
of connection yet.

Whatever it is, she wants us
to see something,

and this is her way of bringing
attention to the issue.

What's most important here
is that we do not believe

that she has completed
her statement.

She's been trying
to speak to us,

but we haven't been able to
figure out what the message is.

And she will not stop
until we do.

Hey, you taking a break?

All right, so you have

a row of these
newspaper things, right?

USA Today, the Journal,
the Times, et cetera.

But our unsub chose
the Tucson Outlook. Why?

Because it costs 50 cents,
and the others cost a buck each.

Did Cooper teach you
to read yet?

Can I get a sports section
at least?

Hang on.

What have you got?

Obit.

Used to live in Manhattan,
force of habit.

That's a fine habit you have,
reading obituaries.

Rent control. It's more
like chasing a dream.

Listen up.
"Steven Lawford, age 46,

"passed away after complications
following surgery

at Hope Memorial Hospital."

Hope Memorial.

Didn't Cooper say
that our victim

was planning some kind
of knee surgery?

Bit of a coincidence, yes?

It's enough to check it out.

You almost made it sound like
we know who we're looking for.

Getting a better idea.

It's not going to be soon
enough, is it?

Honestly, I don't know.

So what does this do to you?

'Cause I got to tell ya,
I work homicide,

and cutting out someone's eyes,
that's new to me.

Let's hope
it stays that way for you.

- You want a coffee?
- No.

It's bad enough trying to unwind
after Jack kills Jill,

but this?

How long does it
take you to unwind?

I'll let you know
if I ever do.

Before, you didn't tell me
what you were an expert in,

but it's them, isn't it?

The offenders.

You have to know them.

You can't be afraid.

But I watched you.

You weren't just processing
a crime scene.

You were with her...

Channeling her,

imagining that you'd done
the things that she did.

Just because I choose
to walk in their worlds

doesn't mean
I have to stay there.

Excuse me. I think we might
have found a connection.

Yeah?

Today's Tucson Outlook
ran an obit

for a man
named Steven Lawford.

He died at Hope Memorial
after having surgery.

Ken Richards was supposed
to have knee surgery.

I just spoke
with Mrs. Richards.

Surgery was planned
for Hope Memorial Hospital.

You think
this could be a doctor?

The M.E. didn't think so.

Still, I want you two to go
to the M.E.'s office,

find out if the autopsy report
of Lawford

shows any traces of fentanyl.

One man dies after knee surgery,
another one dies before it,

there's got to be a link
here somewhere.

Yes,
I remember the case well.

I did Mr. Lawford's autopsy
about three weeks ago.

His knee surgery seemed to go
okay, as far as I could tell,

but apparently
an infection set in--

MRSA.
- Staph?

Yes, MRSA
actually kills more people

in this country
in one year than aids.

So he got the infection
in the hospital?

Yes, 80% of exposures
are health care related.

That's another reason
I hate those places.

Ah, here it is.

Unfortunately, Mr. Lawford

did not respond
to antibiotics.

Eventually, it got
into his bloodstream.

The infection resulted
in endocarditis.

It's a swelling of the heart.

The actual cause of death
was cardiac arrest.

Is it possible
that the infection

can mask the presence
of another medication,

something like fentanyl.

Are you suggesting
that his death

might have been a homicide?

The unsub left
our first victim's eyes

with a newspaper carrying
the obituary of Mr. Lawford.

We're just looking for a link.

The post-mortem
was thorough,

but I will run
his tissue samples

one more time
just to be sure.

You know, the family was
obviously upset,

the wife especially.

She wanted answers.

Her husband goes in
for routine surgery

and never comes home?

So she blamed the doctor.

Her husband
suffered terribly,

and she felt his death
was senseless.

I can't really say I disagree.

[Phone beeps]

You got something
for us, Penelope?

Open wide and say, "aha."

Not only did Mrs. Lawford

believe that her husband's death
was senseless,

she did what
every red-blooded American

would do in her situation--
she hired a lawyer.

And?

A claim letter was sent
to the hospital

and her husband's surgeon
alleging malpractice,

but actual legal papers
were never filed.

Oh, so she settled.

Apparently
very quickly and quietly.

Financially compensated,

but no public acknowledgement
of wrongdoing.

Cash buys
a lot of "no comment."

She have
any medical training?

She is an X-ray technician
at an MRI center.

And, "aha," again--
that center is two blocks

from that newspaper
vending machine.

Age sounds right, she works
in the health care industry,

and she's local--
sounds like a pretty good fit.

Thanks, p.

Yep.
The divine Miss G out.

I want you and Mick to go
to Mrs. Lawford's office.

Detective Solis and I
are gonna go to her home.

Emergency tech
to the E.R.

[Muffed announcements
over P.A.]

I'm very sorry.

Dr. Florio is running
a little late today.

I hope you don't mind.

I don't think
anybody's home.

Agent Rawson says she left
work about an hour ago.

She's got kids.

School's getting out about now.
They should be home soon.

Where is she?

Mom could be out there
hunting right now...

Still make it back
in time to fix dinner.

All right.

I understand
you're a new patient.

I've been having a lot
of trouble with my knee.

Well, Dr. Florio's
a wonderful surgeon.

Now, if you could
just lay back,

so I can have a look and let
the doctor know what's going on.

It's--it's the left knee.

Structurally,
everything feels intact.

Well, maybe
it's just my imagination, then.

It's okay.

It's okay.

Oh, I'm sorry.

You probably need to lay down
more than I do.

Let's just
get you comfortable.

That's it.

[Voice distorted]
Now, I'll have to turn your head

just a bit.

I'm sorry if my hands
are cold.

That's perfect.

And what we'll be doing
here today

is going to help
so many other people.

You should be very proud
of yourself.

Now, hold still.

[Whimpers]

Karen Martin. She's been a nurse
here for 15 years.

We're right about the message.

You see her head's been turned
so that when you enter the room,

the first thing you see
is her punctured ear.

It's becoming more personal.

It's much more high risk.

When Custer's body was found
after Little Big Horn,

they reported
that a native American woman

had taken a sewing needle
and jammed it into his ear

so that he could better hear
them in the afterlife.

This one used an ice pick,

so it could jam through
the cartilage and the bone.

What do you hear?

Hey.

Just showed
Lawford's photograph

to the rest of the staff here--
no luck with an I.D. yet.

Anything else?

- Female, 40s, brown hair,
slight build--

which she took with her.

Probably means it wasn't
her first time here.

We'll get with Tucson P.D.,
have them run a check

on anyone who might have seen
her here in the waiting room.

I'll also tell them

to leave the unmarked units
at Lawford's house.

All right.

[Knock at door]
Yeah?

- Dr. Florio?
- Yes.

I'm Sam Cooper.

I'm with the FBI.

I-I was seeing patients.

I heard one
of the girls scream,

so I came running,
and I-I found...

Karen.

I understand that you and
Ms. Martin were extremely close.

Is that correct?

She basically
ran my practice.

Well, we think there's
a chance that the killer

used Ms. Martin
to target you.

To target me?

I don't--I don't understand.

Our information is
that Steven Lawford

and Kenneth Richards
were both your patients.

What would
that have to do with it?

Mr. Richards was murdered
a few days ago.

The killer used his eyes to lead
us to Steven Lawford.

You think a patient did
this to Karen to get at me?

Our profile suggests
a female offender,

40 to 60 years old.

Right now we're thinking
that it's a family member

who blames you
for a bad outcome.

Who?

- Steven Lawford's wife.
- His wife?

Mr. Lawford died
of a staph infection.

- The surgery went fine.
- He shouldn't have died.

- It wasn't my fault.
- She blames you.

Yes, I know she blames me,

and she called here
a number of times.

Did she make any threats?

I wouldn't say
that they amounted to threats,

but after a while,
there was nothing more to say.

Karen told everyone
in the office

not to put her calls
through anymore.

I understand.

Thank you
for your time.

Hey, look,
am I in any danger here?

Someone will see
to your safety.

Let's get back
to Lawford's house.

She's got kids.
They'll be coming home soon.

Okay, this is Lawford.

Wait till
she exits the car.

Take her down.

Roger that.

Hold.

Now!

Go! Move!

FBI!
Hands in the air!

What?

Interlace your fingers
behind your head.

Do you have anything sharp
in your pockets--

any weapons, a syringe,
anything I can cut myself on?

No, of course not.

Please, what is going on?
What is this about?

My name's Sam Cooper.
I'm with the FBI.

- I don't understand.
- Where are you coming from?

I'm coming from, uh--
from the market.

I bought dinner for my kids.

Wait.
Where are my children?

Your children are fine.
They're with police officers.

What?
What happened?

Are they okay?

Your children,
they're safe.

We do have some questions
about your husband.

- My husband?
- You made some allegations

against the hospital
and the doctor

that treated your husband.

Do you remember
those allegations, ma'am?

- They killed him.
- Who killed him?

Steven developed an infection
after his surgery.

He was in agony,
but they never cared.

I understand.

It must be
very frustrating to you

that the people
you hold responsible

for the death
of your husband

are still out there
going unpunished.

Frustrating
doesn't come close.

They killed the man I love,
the father of my children.

You heard about the murders
at the supermarket?

Yeah, of course, I've--

wait a minute.
Is that what this is about?

You watched
your husband suffering.

If you thought
that there was somebody else

who was gonna go through
that kind of suffering,

it's understandable
that you would want to do

anything in your power
to prevent that from happening.

I did the only thing that
I could do to honor my husband.

I raised hell, and the hospital
settled with me.

You don't sound too happy
about that.

I have children to support.

What else could I do?

But happy? No.

I'm not happy
that I had to reduce

my husband
to a dollar amount.

I want my kids
brought back here now,

or I'll sue you.

[Car door closes]
Car's clear, Coop.

Come on.

None of the other patients we
tracked down in Florio's office

could I.D. Mrs. Lawford,

and it looks like
she's got a pretty solid alibi.

A disgruntled patient
still makes sense.

How about we get a subpoena
for the doctor's files?

He has over 70 patients
that fit our demographic.

Not gonna fly.

Judges are loathe to violate
doctor-patient privilege.

Can we get this doctor
to waive it?

It's not his to waive.

The privilege belongs
solely to the patient.

What if it's not a patient?

This unsub is familiar
with the procedures

at a medical office, right?

Which would suggest some sort
of health-care provider,

maybe a nurse.

That could explain
how she got

in and out of the office
so quickly.

She'd have known
the layout of the place.

She'd have known
the back doors

or what the other workers
would have noticed or not.

So if it is a nurse,

is she an angel of mercy
or an angel of death?

Penelope, it's Coop.

Tell me where it hurts.

How many nurses
or nurse's aides

are connected with the care
of surgical patients

in Hope Memorial Hospital?

There are over 40 nurses
that work there,

at least twice
that number of aides.

All right, send the lists
to Gina's phone for me, okay?

On its way faster
than you can say 4G.

Wait.

Hold the next generation
for a second.

What is it?

I am not the first tongue
depressor in this database.

What do you mean?

An investigation was opened
six months ago

against Hope Memorial Hospital
with the state medical board.

What kind of investigation?

A letter was sent

claiming dangerous rates
of staph infections

connected to surgeries
being performed there.

Steven Lawford died
of a staph infection

three weeks ago
at Hope Memorial.

Who sent the letter
to the state medical board?

It was anonymous.

Hospital never found
the person who sent it.

What happened next?

Allegations
were never substantiated.

All right,
so let's ride with this.

Let's say there's a nurse
who's trying to blow the whistle

on the hospital's
infections rates,

but she's too afraid
to come forward,

so she writes
this anonymous letter instead.

And nobody pays attention,
so nothing happens.

And then three weeks ago,
Steven Lawford dies

from exactly
what she was warning about.

But still nothing happens

'cause the hospital settled
with Lawford's wife.

That's the last straw.
That's what sets her off.

She's been watching
all these people suffering,

which is a violation
of her oath,

so she rationalizes
that killing Richards

so she can save him

from the kind of death
that Lawford experienced.

We got to find the person
that wrote the letter.

Detective Solis?

I'm sorry, guys.
I can't do this right now.

But we understand
there was a second murder,

and that the killer sent
some kind of a message?

Can you
at least confirm that?

Yes, there was
a second homicide.

- What about the message?
- We're not really sure.

But if this person
has something to say,

we wish
they'd say it already.

You know, this is
an active investigation,

so I really--
[TV crashes]

A letter was sent
to the state medical board

complaining about
the hospital's infection rates.

I'm the hospital's lawyer.
I'm familiar with it.

But, uh, what you're referring
to is an anonymous letter.

Yeah, well, whoever wrote it
isn't so anonymous anymore.

What are you talking about?

We believe whoever
wrote that letter

is responsible
for at least two murders.

This is a list of nurses
and nurse's aides who work here.

Can you think of anyone
on this list

who might hold a grudge

against Dr. Florio
or this hospital?

Someone who might try
to blow the whistle.

There was
no whistle to blow.

We presented our statistics
to the state medical board,

proving that
the higher infection rate

was an aberration.

An aberration.

There was a brief spike,

but then the levels
returned to normal.

- Can you just look at the list?
- I'm sorry, agents.

But if you're aware
of the letter,

you're aware of the fact
that we searched for months

to find this person
at considerable cost,

but we never could.

Thank you
for your time.

No luck, Coop.

They never found
the whistle-blower.

Okay, you
and Prophet sit tight.

I'll get back to you.

Wants us to wait.

Here?

I hate hospitals.
So does Mick.

What is it with men
and hating hospitals?

We don't like anything
that reminds us we're weak.

That was really deep,
Prophet.

They got nothing.

What do we know about the nurses
on this list?

Garcia's running background
checks, but so far nothing.

Is it even possible
that someone so nuts

could be working at the hospital
without anyone knowing it?

Truth is most offenders
do not stand out.

Don't tell me we have to wait
for her to kill somebody else,

'cause I just told
a reporter outside,

if she's got
something to say,

she should just come out
and say it.

You talked to the press?

I just confirmed
what they already knew.

That's very provocative.

That could put her
on a fast track.

A fast track?

I told you, this is all
a part of some agenda,

that if she doesn't think
that we understand it,

she's gonna keep making
her point

over and over and over again
until we do.

So where's she go now?
What's next?

All right, first victim

was left in his car.

But Karen Martin--

she was posed
specifically for Florio.

With an ice pick
in her ear.

So what were you thinking?

What was on her mind?

The public wasn't seeing.

Florio wasn't listening
to her.

This doctor,
he knows who she is,

whether he realizes it
or not.

Yeah, Coop, we got him.
He's coming out of surgery now.

We think
you know who she is.

I'm on my way
to see a patient.

Yeah? Hope they don't have
a staph infection.

- What are you talking about?
- Steven Lawford.

Agent Cooper said you already
cleared Mrs. Lawford.

We did, but a few months
before her husband died,

someone wrote a letter
to the state medical board

warning
of a staph infection.

Which has nothing
to do with me.

Doc, this offender chose
to single you out for a reason.

Think carefully.

What may have seemed innocuous
at the time

could be
of vital importance now.

All right, look,

I didn't find out
about the letter

until after Lawford died.

By that time,
the hospital had already gotten

a clean bill of health.

And even now,
I can't be sure it was her.

Who?

Her name
is Margaret McKenna.

She was a nurse here,
and I think it was one time--

it was just one one time

that she mentioned a problem
to me about infections.

Margaret McKenna! FBI!

FBI!

Clear!

Clear!

Clear!

We got surgical instruments,

hypodermic needles,

and, uh, it looks
like we just missed her.

Sam? We're in the house,
but she's not here.

Hey, Coop,
it's definitely her,

but she's nowhere
to be seen.

All right, back out.

Lock her place down,
see if she shows up.

Copy that.

This is her.

She's not at her home.

So where is she?

That's the big question.

Ms. McKenna?

That's right.

Ms. Gilroy's
ready to see you.

[Knock at door]

This is Margaret McKenna.

Come in.

Coop?

She still hasn't come home.

Tucson police
have an A.P.B. out

and extra units
on the street looking, though.

- Stay with them on that.
- You got it.

[Phone rings, speaker beeps]

Penelope?

Yeah, I'm tracking her credit
cards, but she hasn't used them.

What else you got, p?
Give me something, all right?

Margaret McKenna
worked at Hope Memorial

for a little over a year--
she resigned three weeks ago.

That's right
after Lawford died.

Oh, Cooper, I have got
some bright red flags.

Talk to me.

Margaret McKenna worked
at over seven hospitals

in the last 15 years,

and at every one of them,

there are allegations
of dangerous infection rates--

the Philippines,
Chicago, Denver,

and each one
of those allegations

were made anonymously.
Thanks, P.

She's done this before.

It's Munchausen by proxy?

The infection rate rises
because she induces it.

She brings it with her.

And then warns the hospital
in a letter.

She was waiting
to come forward

for recognition
when Lawford died.

Only the hospital settles
with Lawford's wife,

so she never
gets the chance.

Her recognition never comes.

The hospital's payoff
to Mrs. Lawford,

that's what lit her fuse.

So what's the endgame?

Eyes and ears, right?
Eyes and ears.

Point one--see no evil.

Point two--hear no evil.

Point three--
speak no evil.

It's the hospital lawyer.

It's the mouthpiece.
That's the target.

And just how can I help you,
Ms. McKenna?

Margaret, please.

Margaret.

My assistant mentioned
that you have questions

about your exit package.

Actually, I want to talk
about Steven Lawford.

Lawford?

He's a patient who died at
this hospital following surgery.

I'm sorry. And what is
your connection to that?

Maybe it would be easier
if I could just show you.

Show me?

Show me what?

This is a letter
that I wrote

to the state medical board.

You?

[Gasps]

I tried!

I tried so hard to do it
right this time,

but you just
wouldn't let it happen.

I don't know
why I'm so surprised.

You're a lawyer,
after all.

[Slurring]
Please don't.

Do you see
how hard it is to talk?

Now maybe you can understand
how difficult it was

for me to speak up.

Now, I told
that medical board--

I told them
that those infection rates

were dangerously unacceptable!

And I gave you a chance!
I gave you Lawford!

Well, now I am going
to show you what it's like

when you can't talk.

[Sirens wailing]

You see?

You see
how your mouth is open,

but it doesn't mean that anyone
is actually listening

to anything
you have to say,

right?

- [Scissors snip]
- [Gasps]

Now, I would leave it
at that,

but the tongue is the fastest
healing organ in the body.

Did you know that?

So if we were to stop now,

you would be up and about
and in court in no time,

and that's not
what my patients deserve.

Margaret, drop it.

Drop it.
No, this has to be done!

She has to know what it's like
to not be heard!

Hey,
everything you've done,

it was to tell us something.

Well, we're listening,
Margaret.

But this...
this isn't the way.

This isn't what you want.

All you've done,
you're still a nurse,

and you swore an oath
to take care of people.

And this woman right here,
she needs your help.

You can save her.

You're the only one
who can save her right now...

The only one.

Shame on you.

[Handcuffs clicking]

I'll let the E.R. know.

Well,
you don't have to worry.

She's not going to die.

No, I wanted
this one to live.

I wanted her
to live just like this.

Let's go.

[Gilroy whimpering]

You're gonna be all right.

[Door closes]

That poor man Richards was
limping into a house of horrors,

and he couldn't see it.

If it was
a house of horrors,

it was a house
that you created.

These three wise monkeys,

the ones that whisper
in our ear

to speak no evil,

hear no evil,

see no evil.

Their proverb was a code--

a code for us to avoid evil,
not to create it.

Everywhere you worked,
the same story.

These hospitals,
they were infected.

What they were infected
with was you.

I have a skill.

I have a skill.

I have a purpose
on this earth.

I give comfort to people
in their time of sickness.

I've saved lives.

You've saved no one.

You've saved nothing.

You just wanted
to feel needed,

and the needy
are all around you,

but you couldn't see them.

You're the one
who couldn't see,

and you're the one
who couldn't hear.

You're the one
whose words were false.

I sounded the alarm!

You just wanted
to feel recognized.

And now
you'll be recognized.

You'll be remembered
not as a champion,

not as an angel,

but as an empty,
heartless woman

who tried to play God.

[Softly]
You're wrong.

[Knock at door]

[Door slams]

Hey.

I just came by
to say thank you.

[Zipper closes]

That's not necessary.

No, I think it is.

I almost really
screwed things up.

This woman--
she was set on a course.

Nothing
could have stopped that.

In fact, you know what?

If you hadn't
have called her out,

then more people
would have died.

Good call.

To imagine, I almost went
to nursing school.

But how does someone turn
something so noble

into something so evil?

She just lost her way.

I don't know what compass
she was using,

but she got plenty lost.

I get lost myself
sometimes.

But you know
what they say.

The only way out...

is through.

It was great
working with you.

Yeah.

Home sweet home.

Finally.

I'd say
let's go get a cold beer,

but I think
the bars are closed.

How about we get
a head start on that paperwork?

You know, I'm fine
with leaving it till tomorrow.

Yeah. Later, boss.

- Sorry, Coop.
- Night.

Night.

You did it again.

What?

Only this time, you made sure
you were the last one here.

See you tomorrow, Beth.

No, no, no, I would love
to catch up on that paperwork.

I got a million things
I could do.

I got email, long-distance
phone calls to make,

office supplies to steal.

All right.
How about we leave together?

Okay.

After you.

Oh, no.
After you, please.

== sync, corrected by elderman ==