All language subtitles for BBC.This.World.2014.Copacabana.Palace.720p.HDTV.x264.AAC.MVGroup.org.eng

MUSIC: "Mas Que Nada"
by Sergio Mendes

Rio de Janeiro

South America's most
glamorous and exotic city.

And on the famous Copacabana Beach
stands Latin America's

most historic hotel,
the Copacabana Palace

In a fast-changing country it's a
beacon of old-world opulence.

I think we feel peaceful,
like an oasis.

Brazil's economy is booming,
and the hotel is a magnet

for the country's new wealthy elite.

I've travelled all over the world.

The Copacabana Palace
is 90 years old,

but it smell good.

The hotel employs more than 600
staff to cater for the guests'

every whim.

I have stayed in this room before,
yeah,

17 years ago was the first time
I stayed in this room.

Joel! I'll be there in five minutes!
Save the chair for me, please!

Mwah.

See you later. See you later!
Bye-bye.

But many of the hotel staff live
in Rio's poor and dangerous favelas.

TRANSLATION:

With Brazil playing
host to the World Cup this summer...

You from France, sir? Oui. Bonsoir.

..the Copacabana Palace Hotel is
a window onto a country of extremes.

With 241 rooms, 13 ballrooms
and banqueting suites,

the Copacabana Palace is the most
exclusive hotel in Rio de Janeiro.

And probably the most
famous in South America.

Wow!

Oh, this is really beautiful.

Wow, this is phenomenal.

Look at this...

For guests like Marco Antonio,

staying at the Copacabana Palace is
the ultimate sign of success.

I was born very, very poor and
I remember when I was a teenager,

I saw Copacabana Palace
at the front -

"Oh, my good...
one day I stay here."

And I work very, very hard for that.

I am a very famous hairdresser

and I work between 12 to
14 hours a day.

There is no secret,
that's why I can come to

Copacabana Palace every weekend.

Where do you live?
You're not from Rio.

No, no, no, I live in Sao Paulo,
that is probably the richest city

in Brazil but in Sao Paulo it's very
stressful.

It's the place to get
the money, to work.

It's like New York - we are always
running, running for the money.

Copacabana Palace is very unique
because they are friends,
I know everybody,

they know what I like. For example,
in Brazil we don't do the eggs,

we don't like the omelettes,
we love fresh fruits and pastries.

This is my favourite,
with vanilla inside.

It's only on Christmas time,
but during the whole year

they cook it for me at breakfast,
everybody knows my name,

everybody knows... That makes
Copacabana Palace very, very unique.

Mmm! Oh, my goodness! Try!

Are you ready, boys?
ALL: Ready!

Take it...

MUSIC: "Flying Down To Rio"
by Fred Astaire

# An old sailor in old time

# Would sing an old song

# Rolling down to Rio by the sea

# With a big hello just
so they'll know it

# And stand by there... #

In 1933, Fred Astaire
and Ginger Rogers immortalised

the Copacabana Palace in their
classic film Flying Down To Rio.

The hotel had opened ten years
earlier, marking the centenary

of Brazil's independence.

Back then, the Copacabana Beach was
an unspoiled stretch of white sand

and the new hotel was a statement
of the country's ambition

to be a player on the world stage.

Fred and Ginger's flying visit
cemented the hotel's

reputation as a byword
for Latin glamour,

attracting Hollywood stars
and international high rollers

with the illicit lure of a huge
casino and elegant ballrooms.

It was the era which established
Rio as an exotic,

luxury tourist destination.

The world's elite have been
coming here ever since.

Anne Phillips has been in the
hospitality industry for 60 years

and has worked at the Copacabana
Palace since the early 1990s.

What have we got here, then?

I think every hotel have a golden
book all around the world.

These are guestbooks of very VIP
guests that have stayed with us

after all these years.
This golden book is worth...

It was worth 2 million
about 20 years ago

so I don't know what it's worth now.

Shall we have a look
and see what we have...?

Beautifully, as you can see,
written mostly in copperplate -

people really knew how to
write in those days, yeah.

Orson Welles I saw there.
Orson Welles, yes.

There's a story that he threw...

a desk out the window
and everything...

because he thought his...

his one love had been unfaithful,
or something like that.

Anyway... But I don't know how you
could possibly throw

a desk out of a window, you know?

I really don't know that he really
did that, you know?

And Charles and Diana were here

and they stayed
in the Presidential Suite.

Madonna, I had Madonna.

Had Madonna for ten days.

You do wind up working through
the night sometimes,

especially if they are keeping...
like Tom Cruise is keeping

to California times,
you wind up giving them

breakfast about 4 o'clock in the
morning, or something like that.

Francis Ford Coppola.
Yeah, he was very nice.

And this was Robert de Niro.

I had him down here.

And he was here
when Francis Coppola was here.

And it was difficult
because we didn't know he was coming

so we had to...
manoeuvre a lot, keep him happy,

till we could get him up to the
sixth floor.

The sixth floor is home to
some of the most exclusive

hotel rooms on Earth.

Yes, the penthouse room.
This is the penthouse floor?

Is this where...the top guests stay,
then?

The most expensive rooms? Exactly.

More recent guests have included
Justin Bieber, Miley Cyrus

and the King of Sweden.

The price isn't made public,

but if you need to ask, it probably
means you can't afford it.

Housekeeping...

Can I come in? Yep.

The room is not...

We need to finish.

We need the flowers.

Head of housekeeping,
Graciela Viera,

is making some last-minute checks
before the next VIP arrives.

It's dirty.

Doorman Jorge Freitas is
the longest-serving employee

at the Copacabana Palace. He's known
to everyone in Rio as Cafu.

First job and last job.

He's seen huge changes
during his four decades

working at the hotel.

From the 1960s to the 1980s, Brazil
was ruled by a military dictatorship

and the economy suffered.

As Rio became notorious for poverty
and violence,

the tourists stayed away.

The Copacabana Palace nearly went
out of business.

The hotel was rescued in 1989

when it was bought by a
British-based luxury hotel group.

Since then, the fortunes of Brazil
and the hotel have changed.

THEY SPEAK PORTUGUESE

Today, the hotel is run by its first
female manager - Andrea Natal.

From managing the front desk, she's
worked her way up to the top job

in Rio's hotel trade.

Wow!

Beautiful!

Wow!

CAMERA CLICKS

We probably need a new one, we
need to talk to the supplier because

you can see that it's not like
before.

CAMERA CLICKS

There is some glue here.

Glue? Yeah.

It's kind of yellow.

It's all about details.

It's important to you to have
everything absolutely...

Yes, completely. ..perfect?

No. We cannot have any
issues about cleanness, never, ever.

And the maintenance needs to be
impeccable as well.

What, the manners of people?
The maintenance. Oh, right.

Maintenance. Maintenance.
Yeah, yeah.

Like here in the ceiling,
we can see some...

..erm, fingerprints.

That's from people that come to see
the air conditioning. OK.

That's... It's very tough to be
housekeeper in this hotel.

Is that right, Graciela?
Yes. It's not easy.

There's too many things to do.

Hello, good morning.
Good morning, how are you?

Fine, how are you? Good. Good, OK.

ANDREA: Once you are inside this
hotel, I think we feel peaceful.

We have an open-air bar with
a beautiful pool

and I think we have, in the hotel,

the most comfortable mattress...

SHE CHUCKLES

..ever!

So, in my life, and that is something
that is very, if I can say...

remarkable.

Keith Richards...

Keith Richards, OK. Yeah...wife...
bought two mattress from us.

We need to find people that
love to serve.

If I can say that.
That love to pamper guests.

I think the hotel business
is all about that. Pampering.

Pampering. It's making sure that the
guests are happy, enjoying their stay

because they are here for that.

SAXOPHONE PLAYS

Although the international jet set
still flock to the Copacabana
Palace,

nowadays many more of the guests
are wealthy Brazilians.

I love flowers. I remember
when I came here for the first...

HE GASPS

Oh, my goodness! How they can do it?

Look at the mix
of the different colour.

Marco is a celebrity hairstylist
who's made a fortune through

his hairdressing salon.

How a human being has so good taste
they can create something like this?

I mean, crazy, with this flower
at Cipriani.

I always make picture
and I post on my Instagram,

and last time my miniature
appear on the popular page.

Let's take one more.

How many followers have you got?
One million. One million?

I'm a Twitter king,
I have 500,000 on Twitter.

I have 350,000 on Instagram
and 300,000 Facebook,

so altogether,
it's one million.

Another thing
about Copacabana Palace...

I've travelled all over the world.

The Copacabana Palace is
90 years old,

but it smell good.

I hate hotels, legendary hotels
which smell, like, old.

Listen...

HE SNIFFS

Isn't it, oh, extra clean?
It smell...verbena.

Isn't it? You see,

it's a legendary hotel but...

so clean you can...you can...

walk here with white socks...
ten hours.

At the end of the day,
you check your sock, it's white.

It's so clean.

They renovate it all the time.

We are going to show you
the apartment that I...

My favourite. I almost live here.

This is the eighth floor.
I love number eight.

And look here.

Every time, every time
I come here, it's like an apartment.

It doesn't look a hotel. Isn't it?

They send me...
and they send me champagne.

When I arrive here, they
send me strawberry and champagne.

I don't drink. I don't drink. Nobody
knows but I only... Just a "cheers".

Look at... You see?

Always clean, it smell clean.
That's why I like it, come on.

I like that.
Decorative but the light.

I don't like hotel too dark,
you know what I mean?

I like...you see here...

And let me show you my favourite...
It's here.

Come on.

Every morning... Look at that,
that's my favourite part.

Is the terrace.

I never forget, exactly this
terrace, when the Pope come here,

three, four million people...

OK? Praying, singing... The young.

The new generation.

I never forget that.

Probably the most intense,
the best day of my life,

when the Pope was here.

And you can see him
and you feel the energy that day,

the new youth, the new young...

They have faith.

It seems like before, we lost it.

But right now everything is new,
it's something like a new beginning.

Joel! I'll be there in five minutes!

Save the chair for me, please!

Not surprisingly,
all this luxury comes at a price.

How much is a room like this,
to stay in?

It's something
around 1,600 reais.

About 800? Yes. A night?
A night. With breakfast.

SHE CHUCKLES

The increasing number of rich
Brazilian guests is

a product of the country's
extraordinary economic boom.

Fuelled by its huge natural
resources,

Brazil is now the seventh-biggest
economy in the world.

As manager of the Copacabana Palace

Andrea is a key member of
Rio's new elite.

We are going to Village Mall,

a luxurious shopping centre

one hour from the hotel, from here.

It is the first shopping centre
in town where you can find

Prada, Gucci...

..Miu Miu, you know,
all the luxurious...

Big labels. Big labels.

Where, today, they are launching
a new magazine

and they invite me to participate
with them

in kind of talk show

because, for them, Copacabana Palace
represents luxury in town.

Everybody dreams about,

erm, having a night
at the Copacabana Palace.

Just as it was when it was built
in 1923,

the Copacabana Palace is a symbol
of a new, outward-looking Brazil.

ANDREA:

In this new Brazil, there are people
who can afford to pay

£14,000 a day to hire a ballroom
for a wedding or corporate function.

This is our famous Nobre Room.

This is the Nobre Room
of Copacabana Palace.

We have it connected
to the Golden Room,

where we used to have all the big
presentations of the famous people

that stayed here
and that presented themselves here.

And the most interesting is because
we have the view of the beach.

You will see why people
love the Blue Room!

Brazil's economic growth
and the promise of the World Cup

and Olympic Games have led to
a boom in the tourist trade.

Copacabana Beach is now crammed with
luxury hotels and apartments.

But this is still
a city of extremes.

On the hillsides overlooking the
seafront are many of Rio's favelas,

sprawling shanty towns,
notorious for poverty,

violence and drug gangs.

Rio's two worlds come together
on the city's beaches.

Yeah, look here, OK, no problem.
I am the security hotel, OK?

OK, thank you.

Joel provides security for the hotel
guests who come to the beach.

SHE SPEAKS IN PORTUGUESE

The hotel staff come from every
strata of Rio society.

Manager Andrea Natal is in charge
of an army of people

who cook, clean and carry
for the wealthy guests.

SHE SPEAKS IN PORTUGUESE

You seem to know everybody.
I know everybody, yes. Almost, yes.

How many staff are there? Er, right
now, we have almost 600 employees.

600. Full-time? Full-time, yes.

And you know them all,
or you've met them all?

I mean, I know... Yeah.

If I don't know the name, I try
to know the name. But, er... Yeah.

I like to be with them.

So, Thursday, we have Chinese food
in the employees' cafeteria.

Do you eat here? Yes, I try to come
at least once a week.

Right.

Hola! Hola.

So, today, as we have every day here,

we have black beans, as our basic,
rice...

As well as the canteen, there
are some more unusual staff perks.

So, this is a special room
for the employees,

where they can read, they can study
and they can relax.

It's a nice place, nobody...

will think that I would be here.

A place to hide! Yes, a nice place
to hide. And work peaceful.

Even at the luxury
Copacabana Palace,

pay is low by British standards.

Many of the hotel workers earn
only the industry minimum wage

and take home less
than £300 per month.

The hospitality industry employs
nearly 350,000 people in Rio.

But working here is a plum job.

When they show that they are working
here at Copacabana Palace,

in their CV, they immediately get
a job in another place.

There is a lot of offer,
work offer, everywhere.

Lots of work available in Brazil?

Yes, especially in Rio, with all
these events. The football and the...

The football and the Olympics.

So...yes, I mean,
new hotels everywhere.

Yeah. Does that make it
more difficult for you?

Much more. Much more.

What qualities do you look for?
I think it is all about attitude.

We need to find people
that love to serve.

Many of the staff
live in the favelas

and poorer parts of the city.

The hotel runs a scheme to train
chambermaids

for work in this rarefied world.

Housekeeping! Housekeeping! Good
morning. Good morning. May I clean?

May I clean your room?
That's it, good girl.

Anne Phillips helps teach
the women English.

Come on. Let's go. Good, good.

One... OK, one...

One, two, three, four, five...

er...
Six. Six... Er, eight... No, seven.

Seven, eight, nine, ten.

Wey! Fantastic.

How long have you been teaching
Jessica? Jessica, three months.

But I'm here for... I'm not here...

I'm here for about five to ten
minutes, but she listens to her MP3.

Oh, you've given her
an English course on an MP3?

Yes, they all live miles away,

they live from an hour-and-a-half
to three hours away.

So, if they can sit down on the bus
or sit down on the train,

then they listen to the MP3s, because
I really recorded it very loud.

And was it always, erm,

staffed by people who lived a long
way away, like Jessica?

It's always been staff that have
lived a long way away

because the poorer people could never
afford to live near Rio.

At one time, 60% of our staff
lived in favelas.

The favelas, as a whole...

..are housed by fabulous people.
They really...

2% were drug dealers, so, you know,
the rest were people like Jessica.

Has that changed a lot, in Brazil,
in the last 21 years?

Um...

Yes, because they have modernised
the favelas a lot.

They couldn't do wooden huts
any more,

they have to have brick buildings
and they have modernised.

They've all got televisions.

They've all got light,
they've all got water,

they've all got sanitation.

Brazil's on the up?

Brazil is more than on the up.
It is growing.

It's a second to first
world country, my opinion it is

a first world country, but then
I'm a little bit prejudiced,

that way.

Here, come on. Let's get the ball.
Come on.

Come on!

British businessman Benjamin Bowen
is one of the hotel's most loyal
guests.

He's currently living in
the hotel indefinitely.

Come on!

As always, he is accompanied
by his loyal companion,

a bichon frise named Lady Bella.

Ready?

That's my exercise for the day.

Show me the suite, to begin with,

then we can talk about
what you're doing.

So, this is our living room
and we have the most wonderful view,

when the sun is shining, of course,

of the Copacabana beach and there is
usually lots of bodies on there.

Not today, though.
Have you stayed here before?

I have stayed in this room before,
yes.

17 years ago was the first time
I stayed in this room.

This is the living room.
That bicycle, presumably, isn't...

That doesn't come with the room, no.

That's when I'm trying
to do my exercises. Um...

It doesn't get a lot of use,
as you can probably see, but...

Is this four months' worth
of luggage?

No, the rest is in storage,

otherwise I think it would look like
I'm living in a shop.

But...

We are now going into the bedroom.

Is it true that when you arrived,

the hotel had photographs of Bella
or something, is that right? Yeah.

I don't know where they got it
from actually, but suddenly her

photograph is by the bedside.

What happens in here? Well...

This is a few of the clothes I have
here, we sort of rotate them.

And, um, this is sort of where...
We are waiting for the other clothes

to come back from laundry today.

Oh, and then I have my secret supply,
of course - you can never leave

home without your Yorkshire tea,
just in case you start to miss home.

But, actually, it hasn't had much
action this time round.

That's Bella's eau de parfum.
Your dog has eau de parfum? Yeah.

So, it's called Oh My Dog. Oh My Dog?

HE CHUCKLES

Is that something you brought
with you? Yeah!

You know, this was really smart.

They had her own little basket

and they've got her own shampoo

and conditioner, specially for -
not only dog shampoo

but specially for white dogs.

What, the hotel done this? Yeah.
At your request? No. No, no, no.

This was already...

And they did kindly have
a cologne for her,

but, as you can see,
it hasn't been much used

but Oh My Dog takes some beating,
so that remains in situ.

You've stayed in some
of the most famous hotels

in the world, The Commonwealth
and The Four Seasons.

This one is right up there,
isn't it? Oh, God, yeah.

What makes it so special,
this hotel, for you,

that you'd want to come here
for several months?

I think, erm...

You've got to make someone feel
really comfortable and at home,

and that would be...

One would automatically assume
that that happens

but that is actually very hard to do
in reality.

You've got to get to know somebody
and what they like,

what they don't like,
the staff and...

And to make someone really
comfortable, I mean,

the other night it was raining,
I was tired...and I wanted soup.

And I didn't want to answer the door,
I wanted to lay in bed

and watch a DVD
and that's exactly what I did.

And that's comfort.

Is what you are buying here
not just the chrysanthemums

and the facilities
and the high-class fixtures

and fittings, are you buying a whole
kind of world of...a community?

You're part of...

You become part of the room.

The suite. You are the room.

You step out of an elevator, you end
up knowing every single doorman,

every single security guard.
You know their shift patterns.

You know who's off on what days.
Erm...

You become sort of really
one of them, in a way,

but except you're obviously
dialling zero and they're not.

They're not dialling zero
but it's comfort, really.

INDISTINCT CONVERSATION

Bye-bye.

See you later. See you later!
Have a nice day.

Below stairs, Head of Housekeeping
Graziela Vieira

is preparing her army of maids
for the day ahead.

Vivianne Eloy is one of the 60 maids
who maintain the hotel's

pristine rooms.

She has worked here for two years.

The neighbourhood where
Vivienne lives was once the most

notorious favela in the whole
city ruled by violent druglords.

Following the announcement that
Brazil was to host the World Cup,

the government launched a series
of operations

to clean up Rocinha and some of
the other favelas.

This area
has now officially been pacified

and brought under police control.

More than 70,000 people
live in this favela.

Open sewers run under
the narrow alleyways.

Despite Brazil's economic growth,

one in five of the population still
live below the poverty line.

Away from the main roads,

crime and violence is still
a problem in the favela.

Recent gun battles between police

and drug dealers have terrified
the local residents.

Vivienne is a single mum who lives
with her three children in one room.

In recent years, life has
improved for Brazil's urban poor.

There is now electricity
and running water in most favelas.

But Vivienne still has to get by
on just under £70 a week.

The wealth that Vivienne sees every
day at work

emphasises the stark
contrasts of the new Brazil.

With more billionaires than Britain
or France, Brazil has one

of the biggest gaps between rich and
poor of any major country on earth.

These inequalities have brought
widespread social unrest.

In recent months, there have been
protests about government

corruption and the price of
transport and education.

But there is little sign of
this among the guests

of the Copacabana Palace.

The hotel is adapting its old world
opulence for the new, wealthy

Brazilian clientele.

The latest addition is a new
Asian restaurant.

In charge of the project
is Japanese Brazilian
Felipe Ishihama.

The Asian restaurant
doesn't have a name yet

so we are thinking about it to create
a very nice name, very strong names.

This is the amazing bar with our
sushi men which will be placed
just right here.

We stole him... He stole them!

Been poaching people, have you?

Yeah, we took them
from Sao Paulo from one of the best

restaurants in Sao Paulo,
but originally they are from Japan.

So, for me, this is a privilege.

This is one of the biggest bars
in the city

and to manage this bar, for me,
I am very honoured

because it is a privilege
because it will be the best.

I know my guests, I have been working
in Rio for two years already

so my public was all very young,
wealthy,

part of the elite of the city
so speaking with them,

they are all excited for the
opening of this restaurant

because there doesn't have
in the city a restaurant like this

here in Rio.

So, this is our decoration.

It's not the original one yet

but it will be the same but the
original, bigger.

It was very expensive,
I heard! She has a very nice...

I think spirit inside of her.

And if you get closer to her,
you can see a tiger.

Because we believe,
in Asian culture, that all women

and every person,
there's a tiger inside of you.

Look, I will show you where
is the tiger, OK?

The tiger is just right here.

You can see the nose
and these eyes here, look.

As a restaurant manager, Felipe
isn't one of Rio's super rich.

He is part of a growing middle class
that is changing the face of Brazil.

Instead of a swanky apartment,

he has chosen to live on the edge
of one of Rio's favelas.

Ten years ago there was guns,
there were shootings,

it was very dangerous here.
At that time, I couldn't...

I would not risk myself.

But nowadays, wow, it is
a different kind of lifestyle.

Many of my friends, they tell me,

"Felipe, why are you living
there? You are crazy."

I would not live here if I wouldn't
feel respected, if I wouldn't
feel safe.

Around 40 of the city's estimated
600 favelas have been brought

under control by police.

In this neighbourhood,
the effect has been dramatic.

The area is now being gentrified.

The levels of society are becoming
almost the same.

There is no more, like, these
divisions that we had ten years ago

of the real rich
and the very poor class.

Before, the middle class
didn't exist too much.

It was very rich or very poor.

For example, here in the favela,

a lot of people that live here,
it's not who are poor people,

because even the woman who
I rent the house from, my landlord,

her sons are working for big
companies and they just live here.

I feel, and it is true,
that you have less poverty

and you have much more
middle class now.

As I am working in this hotel
for almost 20 years, I remember

years ago that people struggled to
buy a fridge, to buy a TV.

Today everybody in the hotel
has a mobile phone.

So life for the Brazilians is
easier, much easier than years ago.

It makes me happy and, again,
we can see that poverty is low.

People are having the possibility to
organise their lives much

better than years ago.

Every month, Andrea organises a
breakfast to reward her staff.

THEY LAUGH

With the new Asian restaurant
opening soon,

manager Felipe
is on a recruitment drive.

Tell me an experience, for example,

that you said about anticipating
the needs and wants of our guests.

There was a guest and you couldn't
make him happy, make them

happy just on anticipating
their service.

Yes.

So, when I was working at another
hotel, you know, there was

a woman, a polite woman,
and I know her name.

And I know what her favourite food
and her favourite drink,

and when I saw her...
Her passing around?

Her passing around me.

I told her, "Please, have a seat.
Let me assist you.

"It is a pleasure to serve
you again."

Guests nowadays don't need to
order any more.

They need to be remembered,
they want to be valuable,

they want to feel valuable.

They want to feel...
Important. ..special, important.

Because they are.

They are the ones who make
our dream come true, of working

in a luxury place, in a luxury hotel,
in a five-star hotel, pay our bills.

So they are the ones who help us.

LIFT PINGS

I have a very special guest
in house.

So he is very regular, very
important for us, as all the others.

It is his birthday today,

we are going to have a special party
for him.

Everybody is coming around five
o'clock, 5:30. Of course I am here.

I am looking after everything.

SHE LAUGHS

Really? Wishing you a happy
birthday? Oh, my God.

He knows we are preparing
something special for him.

But he doesn't know who is invited.
Who is invited?

We have some other guests that he
met this weekend,

some others he met before.

Some people from our staff as well.

Raining.

A lovely day in Rio! Yeah!

THUNDER ROLLS

Hello. Happy birthday.

APPLAUSE

Perfect. Thank you. This is nice!

Thank you so much.

SHE SPEAKS PORTUGUESE

THEY SING "HAPPY BIRTHDAY TO YOU"
IN PORTUGUESE

CHEERING

It is the opening night of the
hotel's new Asian restaurant.

The restaurant is the latest

chapter in the story
of the Copacabana Palace,

as it adapts to Brazil's new
reality.

The money is in the new hands now.

So we have new people,
new guests, thank God,

young people coming to the hotel.

People that are just
discovering the hotel.

People that want to be here

because they know that someone
famous was here.

Or they want to come here

because they are curious about what
happened in this hotel.

We are the only hotel that has
a history to tell.

And the history of this grand old
hotel has mirrored the highs

and lows of the whole
country's fortunes.

The strategy is to be always
the best hotel in Brazil.

That is what we want to be, that is

the position
we want to keep for ever, of course.

MUSIC: "Mas Que Nada"
by Sergio Mendes feat.
The Black Eyed Peas