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All language subtitles for 3_What does an IT Support Specialist do

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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:01,430 --> 00:00:04,567 So what's the day to day work of someone in IT support like? 2 00:00:04,567 --> 00:00:07,889 Well, it varies a ton based on whether you're doing in person or 3 00:00:07,889 --> 00:00:11,703 remote support and at a small business or a large enterprise company, and 4 00:00:11,703 --> 00:00:14,480 there's really no such thing as day to day work. 5 00:00:14,480 --> 00:00:17,300 Since the puzzles and challenges are always new and interesting. 6 00:00:17,300 --> 00:00:20,912 But in general in IT support specialist make sure that an organization's 7 00:00:20,912 --> 00:00:23,320 technological equipment is running smoothly. 8 00:00:23,320 --> 00:00:27,145 This includes managing, installing, maintaining, troubleshooting and 9 00:00:27,145 --> 00:00:29,520 configuring office and computing equipment. 10 00:00:29,520 --> 00:00:31,770 This program is designed to prepare you for 11 00:00:31,770 --> 00:00:34,100 an entry level role in IT help desk support. 12 00:00:34,100 --> 00:00:36,466 You'll learn how to set up a user's desktop or 13 00:00:36,466 --> 00:00:40,620 workstation how to install the computer applications that people use the most. 14 00:00:40,620 --> 00:00:44,233 You learn how to fix a problem or troubleshoot when something goes wrong and 15 00:00:44,233 --> 00:00:48,160 how to put practices in place to prevent similar problems from happening again. 16 00:00:48,160 --> 00:00:52,042 Not only will you learn the technical aspects of troubleshooting a problem, 17 00:00:52,042 --> 00:00:55,941 you'll also learn how to communicate with users in order to best the system. 18 00:00:57,800 --> 00:01:01,234 We'll also show you how to set up a network from scratch to connect to 19 00:01:01,234 --> 00:01:04,970 the Internet, teach you a thing or two about automation and scripting and 20 00:01:04,970 --> 00:01:09,007 teach you about how to implement security to make sure your systems are safe from 21 00:01:09,007 --> 00:01:10,300 hackers and other risk. 22 00:01:10,300 --> 00:01:14,692 For me my favorite part of IT support is the problem solving aspects. 23 00:01:14,692 --> 00:01:19,816 I love to exercise my creativity to spin up a solution to a user's issue. 24 00:01:19,816 --> 00:01:23,736 Being an IT generalist also gave me the flexibility to learn and practice so 25 00:01:23,736 --> 00:01:27,930 many different skills and eventually determine where I want to focus my career. 26 00:01:27,930 --> 00:01:31,816 Plus when things go wrong or you fail at something in IT, you can take the feedback 27 00:01:31,816 --> 00:01:35,670 from those mistakes and be better equipped to tackle them the next time around. 28 00:01:35,670 --> 00:01:40,129 Using failure as a feedback is an important skill both in IT and 29 00:01:40,129 --> 00:01:44,790 in life, for me, that's why I was so attracted to the IT field. 30 00:01:44,790 --> 00:01:46,898 I love the process of problem solving and 31 00:01:46,898 --> 00:01:49,700 constantly stretching myself to learn and grow. 32 00:01:49,700 --> 00:01:53,990 There's also never been more opportunity to get into the IT industry than now. 33 00:01:53,990 --> 00:01:57,034 Not only is the field of IT incredibly diverse but 34 00:01:57,034 --> 00:01:59,130 job prospects are also booming. 35 00:01:59,130 --> 00:02:03,920 It's projected that IT jobs in the US alone will grow 12% in the next decade. 36 00:02:03,920 --> 00:02:06,740 That's higher than the average for all other occupations. 37 00:02:06,740 --> 00:02:08,030 So what does this all mean? 38 00:02:08,030 --> 00:02:11,270 There are thousands of companies around the world searching for 39 00:02:11,270 --> 00:02:12,720 IT professionals like you. 40 00:02:12,720 --> 00:02:16,684 So the main gist is that IT is totally awesome and full of opportunity and 41 00:02:16,684 --> 00:02:18,820 we're so excited that you're here. 42 00:02:18,820 --> 00:02:20,020 So let's dive right in.4174