All language subtitles for 1_Program Introduction

There's a big problem
in the world right now.

There are hundreds of thousands of
IT support jobs just waiting for

skilled candidates to fill them.

They're available at this very moment and
there are companies, large and small,

that really want to hire motivated people.

With technology seeping into
nearly every aspect of business,

that need is growing by the second,
but that's just half the story.

There are lots of people around the world,
like you, who are looking for a flexible

way to learn the skills necessary to
get that entry level IT support role.

But there might be a few
obstacles in the way.

Maybe you don't have a university
degree or the access or

flexibility to take in-person trainings,
or maybe the cost is just too high.

Whatever the reason you're looking for

an accessible hands-on way to learn
the skills that companies are hiring for.

This program is designed to give
you the foundational skills and

confidence required for
entry level IT support role.

Whether that's doing in-person support or
remote support or both.

What's really special about this program
is that learners get a hands-on experience

through a dynamic mix of labs and

other interactive exercises, just like
what you'd encounter and help this role.

This curriculum is designed
to get you job ready, but

we're taking it one step further.

When you complete this program,
you'll have your opportunity to share your

information with Google,
Bank of America and

other top employers looking to hire
entry level IT support professionals.

This program has been designed to teach
anyone who's interested in learning

the foundational skills in IT support,
doesn't matter if you've been tinkering

with IT on your own or
you're completely new to the field.

We'll bring the content developed entirely
by Googlers and you bring the passion and

motivation to learn it.

Here's how we're going to get there.

This program is rooted in the belief that
a strong foundation in IT support can

serve as a launchpad to
a meaningful career in IT.

And so
we've designed industry relevant courses,

technical support fundamentals,
computer networking, operating systems,

system administration IT Infrastructure
services and IT security.

If you dedicate around eight to
ten hours a week to the courses,

we anticipate that you complete
the certificate in about eight months.

And learning this stuff won't be like
your typical classroom experience.

You can move the material at your own
pace, skip content that you might already

know, or review the lessons
again if you need a refresher.

It's a choose your own
adventure experience.

Plus we think that the length is a strong
signal to employers that you have the grit

and persistence it takes to succeed
in an ever changing field like IT.

Another really cool part about this
program is that it's been created entirely

by real world pros who have
a strong background in IT support.

They work in IT fields like operations,
engineering, security,

site reliability engineering and
systems administration.

They know this content because
they live it every day.

Along the way you're going to hear from
Googlers with unique backgrounds and

perspectives.

They'll share how their foundation in IT
support served as a jumping off point for

their careers.

They also give you a glimpse into
the day to day work along with tips

on how to approach IT support interviews.

They'll even share personal obstacles
that they've overcome in inspiring ways.

They're excited to go on this journey
with you as you invest in your future by

achieving an end of program certificate.

Last but not least, we gathered a truly
amazing group of course instructors for

you to learn from.

They've all worked in IT
support at Google and

are excited to guide you through
the content step by step.

Ready to meet them?

They're all really excited to meet you.

My name is Kevin Limehouse and
I'm a support specialist for

platforms in Double Click.

I'm going to o present the history
of computing in course one.

>> I'm victor Escobedo and
I'm a corporate operations engineer.

We'll meet in the lessons on the Internet
in the first course of technical support

fundamentals.

Then, I'll be your instructor for
course two, the bits and

bytes of computer networking.

>> Hey I'm Cindy Coatch, and
I work in site reliability engineering.

I'll be teaching you about operating
systems in course one, and

then take you through a much deeper
dive in OS's in course three,

operating systems in you
becoming a power user.

>> My name is Devin Tree Darren and

I work in corporate operations
engineering at Google.

We're going to cover all the hardware and
even build a computer in course one.

We'll meet again when I teach course four,

systems administration in
IT infrastructure services.

>> Hey everyone,
my name is Phelan Vanderbilt and

I'm a systems engineer on
Google site reliability team.

I'm excited to teach the software
lessons to you in course one.

>> Hi, my name is Gian Spicuzza and
I'm a program manager in Android security.

I'm going to teach you about the history
and the impact of the Internet in course

one, and then I'll be your instructor for
the last course of this

program IT security,
defense against the digital dark arts.

>> Hi my name is Marti Clark and

I'm a manager with Google's
internal IT support team.

I'll be teaching you about
troubleshooting, customer service,

and documentation in course one.

>> Hey there, my name is Rob Cliffton and
I'm a program manager at Google.

I'm going to share a few tips on how to
have a successful interview in course one,

and present technical interview scenarios
at the end of each course throughout

this program.