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These are the user uploaded subtitles that are being translated: 1 1 00:00:01,280 --> 00:00:03,020 Among the most important responsibilities 2 2 00:00:03,020 --> 00:00:04,520 of the project manager, 3 3 00:00:04,520 --> 00:00:06,793 is to help build the team identity. 4 4 00:00:07,890 --> 00:00:10,460 Since a team with a cohesive identity, 5 5 00:00:10,460 --> 00:00:13,200 that knows it's a team and thinks like a team, 6 6 00:00:13,200 --> 00:00:15,143 will perform at a much higher level. 7 7 00:00:16,700 --> 00:00:17,700 So how do you do it? 8 8 00:00:18,580 --> 00:00:22,310 Hold as many off-site team building events as you can. 9 9 00:00:22,310 --> 00:00:25,670 Lunches, dinners, bowling, pool, et cetera. 10 10 00:00:25,670 --> 00:00:28,053 Some teams schedule these once a month. 11 11 00:00:29,404 --> 00:00:33,650 Include as much of the team as possible in training sessions, 12 12 00:00:33,650 --> 00:00:37,270 for example project management, communications, 13 13 00:00:37,270 --> 00:00:40,487 negotiating, domain skills, et cetera. 14 14 00:00:41,400 --> 00:00:43,730 In addition to just spending time together, 15 15 00:00:43,730 --> 00:00:45,370 there is something about being trained 16 16 00:00:45,370 --> 00:00:47,050 and getting better together 17 17 00:00:47,050 --> 00:00:49,413 that really helps build the team identity. 18 18 00:00:51,370 --> 00:00:55,300 Hold Pizza Fridays where everyone contributes a few dollars, 19 19 00:00:55,300 --> 00:00:58,240 order some all dressed and some vegetarian, 20 20 00:00:58,240 --> 00:01:00,390 and gather in the largest meeting room, 21 21 00:01:00,390 --> 00:01:03,513 with only one rule, no talking about work. 22 22 00:01:05,420 --> 00:01:07,440 Here's something that really helps. 23 23 00:01:07,440 --> 00:01:11,370 Have someone with artistic abilities design a project logo. 24 24 00:01:11,370 --> 00:01:13,900 Put it on all the project documents, 25 25 00:01:13,900 --> 00:01:17,560 and if you can get a bit of budget, on some coffee cups, 26 26 00:01:17,560 --> 00:01:20,053 baseball caps, warm-up jackets, et cetera. 27 27 00:01:20,920 --> 00:01:21,950 This is worth the effort 28 28 00:01:21,950 --> 00:01:24,993 and really helps form a team identity. 29 29 00:01:26,530 --> 00:01:29,080 And conduct trust building discussions 30 30 00:01:29,080 --> 00:01:31,193 at the start of early team meetings. 31 31 00:01:32,047 --> 00:01:35,010 For example, what was your dream job as a kid? 32 32 00:01:35,010 --> 00:01:37,220 Tell us about your hobbies, et cetera, 33 33 00:01:37,220 --> 00:01:39,343 as discussed in the overview chapter. 34 34 00:01:41,445 --> 00:01:43,340 Another key point, 35 35 00:01:43,340 --> 00:01:48,011 collocation of the team is critical for important projects. 36 36 00:01:48,011 --> 00:01:50,527 You can't always do this, 37 37 00:01:50,527 --> 00:01:52,170 but the more important the effort, 38 38 00:01:52,170 --> 00:01:54,640 the more you should try to get as much of the team 39 39 00:01:54,640 --> 00:01:57,020 as possible in the same building, 40 40 00:01:57,020 --> 00:01:59,930 same floor, and even same room, 41 41 00:01:59,930 --> 00:02:02,823 including contractors and support organizations. 42 42 00:02:03,940 --> 00:02:04,783 Why? 43 43 00:02:04,783 --> 00:02:06,363 Two main reasons, 44 44 00:02:07,250 --> 00:02:09,593 first, electronic communications 45 45 00:02:09,593 --> 00:02:12,463 have a much higher risk of misunderstandings. 46 46 00:02:13,400 --> 00:02:16,510 There is so much missing from an email. 47 47 00:02:16,510 --> 00:02:19,010 If two people can talk face-to-face, 48 48 00:02:19,010 --> 00:02:21,980 they can work through any ambiguities and misunderstandings 49 49 00:02:21,980 --> 00:02:26,563 in real time, resolving an issue accurately and completely. 50 50 00:02:27,882 --> 00:02:30,220 And second, speed. 51 51 00:02:30,220 --> 00:02:33,230 A project schedule can multiply several times over 52 52 00:02:33,230 --> 00:02:36,330 just due to delays between communications 53 53 00:02:36,330 --> 00:02:37,473 in a distributed team. 54 54 00:02:38,610 --> 00:02:41,800 The communication itself, by email or phone, 55 55 00:02:41,800 --> 00:02:43,480 might only take a few minutes. 56 56 00:02:43,480 --> 00:02:45,050 But if there are several communications 57 57 00:02:45,050 --> 00:02:47,590 required to work an issue with hours 58 58 00:02:47,590 --> 00:02:49,530 or even days in between, 59 59 00:02:49,530 --> 00:02:52,160 the total time required will be much greater 60 60 00:02:52,160 --> 00:02:53,810 than if the parties can meet face-to-face 61 61 00:02:53,810 --> 00:02:55,743 and solve it in one session. 62 62 00:02:56,840 --> 00:02:58,870 Finding space to collocate, 63 63 00:02:58,870 --> 00:03:00,510 moving people together, 64 64 00:03:00,510 --> 00:03:03,560 converting meeting rooms to desks, if required, 65 65 00:03:03,560 --> 00:03:05,220 can pay back many times over 66 66 00:03:05,220 --> 00:03:07,903 in project schedule performance. 67 67 00:03:09,262 --> 00:03:11,600 And, in a constant theme, 68 68 00:03:11,600 --> 00:03:13,190 remember the drivers of project success 69 69 00:03:13,190 --> 00:03:15,020 from the overview chapter, 70 70 00:03:15,020 --> 00:03:17,110 ensure the team includes a representative 71 71 00:03:17,110 --> 00:03:19,113 from the customer organization. 72 72 00:03:20,090 --> 00:03:24,313 Someone that completely understands the user's real needs. 73 73 00:03:25,260 --> 00:03:28,200 And ideally, someone with customer trust 74 74 00:03:28,200 --> 00:03:30,700 so they can champion the project internally 75 75 00:03:30,700 --> 00:03:32,173 to the customer organization. 76 76 00:03:34,410 --> 00:03:36,560 A team with a strong identity, 77 77 00:03:36,560 --> 00:03:40,910 ideally collocated with a user representative onboard, 78 78 00:03:40,910 --> 00:03:43,973 is the primary engine of the project. 6620