All language subtitles for IT-Skills-Training-for-beginners-Complete-Course_en

welcome to a complete i.t professional

course this course is designed for

people who would like to start an it

career but this course is not just

created today i mean it took us a long

long time to create this whole course so

what we have decided we have actually

compiled the whole course in just uh one

youtube video now if you think about it

where is this course coming from if you

go to a job skill share and then go to

learning path we already have this

course available in more of a complete

lms learning management system style

process so you're going to come over

here and you're going to click on

self-paced program and now the

compilation is basically kind of

multiple courses are combined together

so we took some of the important videos

from it fundamental and then we took

some of the important videos from help

that support technical skills then after

that we went through to more the

ticketing system active directory

troubleshooting remote troubleshooting

and also some of the videos we took it

out from the our youtube channel so this

recommendation for you will be to take

it slow just read it listen to the

videos take some notes and when you get

tired shut down that video and then come

back to it and learn from it again but

do not try to finish this in one or two

days it will burn you out now another uh

main point that i want to make before

on this course this course will have the

first one or two one and a half hour or

two hours will be something to show you

what this career is about with real

world examples so you will you may not

see like a let's go ahead and start

learning it's not like that the first

thing is that when if you want to become

an id professional usually we don't see

that kind of image in certifications and

we are always lost when we finish our

certifications like why did we why did i

do a plus where can i use it who am i

in the job like what are they going to

call me so that is very important for

people to understand and this is why

this course is a learning course an

educational course not for someone who

just are looking for some technical

skills because if you are looking for

that type of skills immediately and you

want to learn because you already know

what a help test is and what kind of

positions you will be applying for all

that stuff if you know that if you're

comfortable with that if you if you have

confidence then just hit uh go to

thejobskillshare.org and start with

specific courses and if that's not

something that you want to invest

because you know the certifications are

paid and stuff like that you may want to

just go back to the youtube channel and

then click on the playlist we have all

these videos available in the channel

so good luck with this course if you

have any questions or comments please

comment below and i'll respond if

there's going to be any confusion then

this is the video that you would want to

watch again and again till you get the

for real-world scenarios and when we

talk about reality when we say that

we're going to prepare you for that

job we're actually talking about the

real jobs in the market right now if you

indeed.com or any job boards online and

positions and you just click on find and

you see the help desk jobs around you

and let's say you click on one and this

is the information that we are going to

prepare you for we are preparing you for

requirements that people are putting out

there some may make sense some may make

not some may not make sense to you

because some may be too advanced and

then throughout the course we tell you

and we give you confidence that don't

get scared of this information

when you finish your courses you will be

able to answer these questions and if

you can't answer some of the advanced um

questions before you go to the interview

we tell people that it's fine because

that is how you're going to prepare your

mind for it and this is okay they just

put the requirements in there but not

all the requirements are going to be

covered in any job it does not matter

where you go in it you will not be able

to find that one perfect requirement

where you're going to think that you are

a perfect i.t person that is never going

to happen so you have to at least

prepare yourself for reality and we know

a lot of people are coming from student

background would basically have no

skills and no real world skills you

probably went to some computer science

transitioning to i t maybe they have

some customer service skills and other

skills and maybe there are people that

are just coming brand new to countries

different countries and they're looking

my main goal in this video um is going

to be explaining this course how we

design this course so by looking at the

description of this course this course

is a study of help this administration

and real world skills so when we say

real world we basically take our phone

and show you the real servers and real

desktops and how we do things so just to

kind of give you a feeling that how it

is done in reality and this is a big

difference between this course and the

way we do things uh rail wall scenarios

uh and other people are not doing it is

there two things because they don't want

to get away from their teachings which

is going to be focused or certification

which perfectly makes sense and they may

videos that kind of shows more of like

you know not professional we will call

it and that is also something that we

don't care because we want to give you

the real world skills and that is

exactly we think that's missing out

students and our members are landing

jobs in a such a high rating because

they have this and a lot of people are

not doing this and that that is the

advantage that you will have in this

course so including how to manage

resources user group and just some basic

information you know any it person

should know and that is exactly what

it is actually covering any title that

is called entry level i t so it could be

help desk analysts computer specialist

it support um and so what are you going

to get from this course this is all 50

lectures and 50 hours and this course is

growing so this when i'm making this

video it could be 60 70 hours because we

put so much stuff in this and that's why

we call this course library course

because this is a never-ending course

so by the end of this course you should

be able to apply for jobs and that is

exactly what we were talking about so if

you go to the course and you go all the

way down these are the people that have

finished these courses and you can see

the review on the front and you can also

come over here and click on it career

questions and this is where people have

landed jobs and they have shared the

information into your questions and then

if you come to this section project one

there's a review section so so many

people have already reviewed and gave

their ratings about this course so you

should want to watch that before even

starting this course just to get some

now the target audience for this course

is entry level it students now this does

not mean that you have to be a student

of college or university or high school

and this means that anyone who is

starting it career and you want to

become that i.t pro and you're looking

for that job then that we call you a

student or a member now this can be also

a great course for someone who have

already landed a job let's say you

landed a job two weeks ago but you need

to learn all these skills that any

entry-level id person you actually go go

through it does not matter if you have

study for this course or if you have

landed a job we know exactly where you

are right now as a student you're

confused because you need you're

thinking about how am i going to do all

type of questions in interview and how

am i what am i going to do on my first

days and how am i going to manage this

stuff and then a person who actually

landed a job you're already thinking

about tomorrow because you're going to

go tomorrow you know you're working with

windows 10 machines or seven machines

and you know someone's gonna call you

about it and you need to really learn

about how to troubleshoot these things

or some other stuff that is going on

these days and this is exactly where we

help you because this is a very powerful

course for anyone this is a skills

basically we have worked in idea for 10

to 15 years and we just combined all

those skills and just give it to you and

people usually either they don't have

time to do this or some people will say

why am i going to teach this person when

i spend 15 years of my life that's what

we're basically saying that look we're

here's the thing this course has no

value but just to give you just to give

you a good feeling about how this course

valued to us you can just go to google

and type help this course and let's just

find out how much are people charging

for just five hours or six hours or

seven hours or maybe four days or maybe

30 days you will see some really big

changes in the prices and we also have a

live training but the live training is

someone that basically is going to spend

the time with you or give you the

resources like labs servers and

everything so of course we'll charge on

that but our free course which is

designed for people who can take it and

just do something with it practically

you can do something with this free

that's that is exactly we have done over

here we have given you all these

resources like servers partners content

anything like labs then of course for

the next point is about investment now

this may sound a little weird for people

who are thinking that i'm going to get

everything for free which is not true

you know in it world you have to spend

some money either it's going to be your

own servers and you have to apply these

type of learning where wherever you go

to these sections there are going to be

some real world type of you know

demos that you need to look at it and

then practice so you either need to get

your own equipments where you can do

this kind of stuff or you can get our

servers or you can do live training with

us or you can actually take some live

labs which is basically one year access

so there is going to be investment this

total free course uh in terms of what

you learn and how you're going to apply

of course the learning piece is free in

this course you can just go over all the

course and you will find everything for

free but then there's going to be point

that you are going to take some steps

for your own self and that is your own

welcome to the helpless course and in

this course you will learn some basic to

the people that are already working in

the field for example me i worked in

this field for a long time and we have

other people that also worked in this

field for a long long time so you will

directly from them and in this course

you it's a very hands-on course we

basically recommend professor messer a

plus course because it's more of a

little bit academic they use a lot of

we will be just using examples directly

in this course you will learn some of

plugging in new computers making them

available to other staff members

sometimes working on a backup tapes and

things like that which is more manual

sometimes you need to take everything

apart from the computer and then use it

sometimes you might be working on the

servers you might be doing physical work

maybe unplugging the whole server taking

the old servers out plugging in the new

servers back in there it depends on what

requirements you have in the job or

maybe how many people you have in your

job sometimes you might be working on a

brand new computer you need to unpack

them and this takes a lot of time you

need to unpack them and maybe plug

everything back together and take it to

the rooms or buildings it depends again

on your job requirements sometimes you

might be working on macintosh mac

computers and it's not only about

windows computers you might be working

any other technology that is available

inside your company most of the time

sometimes you might be working on the

servers directly going into the servers

or maybe the networking plugging the

and out and helping your network

engineers so guys that was just a

preview of this course in this course we

basically show you guys exactly what we

do at work hopefully you guys really

like this course make sure you drop your

reviews or comments or if you need help

make sure you email support at

one of the things that i do on this site

and platform channel when i see

something good from other sites or

websites or courses or anything like

that and if i think that this will

benefit our members i love to make a

video on it and then i like to share

that source so then we appreciate the

work behind it uh so this is why in this

video i'm not able to show the logo and

everything but i'm going to share the

link and you can see yourself where this

but the important information over here

is for people who would like to become

an i.t professional and they're still

learning in learning mode right now

they're still preparing their resume and

now after a month or a week or maybe in

a few days you're trying to go out there

so what are these important things that

you need to make sure you need to

understand before you start applying for

any entry-level it position or any i.t

overall it does not matter so 12 traits

hiring managers look for and helped us

drop candidates and that's a really good

great title by itself what are they

looking for actually you know i know you

guys are preparing yourself for

technical stuff which you're getting

from our site we are giving you all the

but you know can we just talk about it

just a quick talk what are what are

this person does a great job because

they truly want to help others not

because it's their job they work hard to

play hard find joy in their day-to-day

tasks and have passion for their role

now you know this is the piece that i i

tell my my members in my uh courses all

over that if you're coming to this

course someone told you that you will

make 60k 70k or above 100 in it

and if you don't have the desire to help

other people then this job is not for

you because you may land a job a very

high paying job in in us i know people

they have landed it and then after a few

months they left it because they did not

have the desire to help people if you're

not a people per person if you cannot

talk to them if you if you don't find

joy in in helping other people then

trust me the support position is not for

you because every day you're going to be

doing this and you're going to be

dealing with people and if you don't

smile on your face and you don't feel

joy in fixing something then this this

second point is that work with enough

for the customers so basically what this

means that you're working with the other

kind of like a partner you know you're

working in this company as a partner

because you see a problem and you as a

help desk or an i.t support person you

have kind of like a responsibility to

for this company to make sure that this

problem is resolved and not just

temporarily maybe you have a better

solution for the company so you feel

like you're involved with that person

not as a customer like you know somebody

call you like okay i just fixed this and

like you know like treat them like you

know just kind of like this is my job

this is what i get paid for so whatever

blah blah you know this person called me

i fix it and that's it and don i have a

temporary fix i'm going to keep doing

that this person will not notice so no

you should really really come with a

solution where then maybe they don't

call you for the same problem they may

call you for a new problem which you

should be happy about that because it's

a new problem let's just fix it you know

so that's how your your attitude towards

a customer should be like you know you

treat them as a partner you know

another one is a positive and optimistic

approach to problem solving support job

can be difficult we know that but this

person doesn't allow negative customer

interactions to become contagious

contiguous contagious i mean forgive me

in the face of tense or chart situation

this person knows how to stay logical

and focus on solving the issue at hand

they approach customers with empathy

don't complain about customers when

things get tough and look for what can

be learned from the situation now

remember there will be always a

situation where someone will be angry

not at you they're just going to be

angry because maybe they were working on

a document for long hours and now

something crashed the system is not

coming up you can't really do anything

you have the backup but still that that

piece of you know information is lost of

course they're going to be pissed off so

what you can do are you going to go with

the face with with the you know

they're angry you got angry and all that

kind of stuff that's not gonna work you

know for uh you know and in the business

too for a ceo or someone who's running

they're gonna be looking at you how did

you respond to this person because i

know they were angry and stuff like that

which you know they can take care of it

and hr and stuff like that but how did

you respond to them did you also got mad

because you know you were fixing a

problem you couldn't fix it so no that's

not a that's not an approach you should

be really really calm another person

might say something that you know you

think that it was directed to me as an

i.t support professional you should be

very professional and just take it you

know like you know just just kind of

like ignore that kind of stuff and know

that negative negativity and that's you

it they don't mean it and even if they

do mean it still you have other options

and not go uh you know directly with

them you know like you know start

talking back to them or something like

that so you should be very calm about

these type of situations and if you do

that trust me you're going to go

very far in i.t position if you can

handle a situation like this then i'm

telling you you have no problem

working in any i.t support position

create and cultivate a playful and

relaxed work environment this person

enjoys themselves at work spreading a

positive can-do attitude a great support

integrates a bit of fun into their daily

tasks to make everyone loads and lighter

so what this is like this you know have

you seen a support person walking in the

hallway with a very you know moody face

um most of the time you will not see

that you probably will see someone

smiling a lot of time they smile you

know like just because that's how they

are you know they love doing they love

helping other people they love to you

know start conversation with someone and

then that this is where you know this

this is like how you are noticing the

company and that's why people rate

helped us uh very high in the company

when it comes to support like you know

ratings they rate them high because they

know they appreciate it because they see

the energy in you and this is why you're

doing this job because you have this

type of energy uh that other people

don't so that's why you are and help

desk and you're in an i.t position

because you're you're you you're

creating this nice positive vibe around

you you know so that's that should be

the way uh you know you should be uh

collaborative team spirit this person

feels responsible not only for their own

tasks but also cares about their team

workload too they know when to ask for

and help offer help and understand how

much they can take on one time

they care about the team's success and

are happy you know okay so this is about

are not playing with the team if you're

not going with the team if you're not

collaborating with the team then you're

making your own job very very hard

because there are going to be times

where you're going to need help there

are going to be times where you're you

will need to learn more from somebody

else even if this person have less

knowledge than you they may be better in

one side which they you might need at

some point so you really need to work

with your team members uh and you know

it's a physical thing too you know you

may be working you're a human sometimes

you may be working on multiple things

feel like you know okay i really need to

spread out these responsibilities so

this is where a team a positive team

you know relationship with your managers

a good relationship with your staff

members or other co-workers this is

where you're going to get a lot of help

and this is where you can grow too if

you want to learn more you need more

time even at work you know you you're

basically in help that you're not like

24 7 working and running around there's

a lot of time that you can learn and

this is where if you have a good team

then you won't feel like stressed you

know then you're not like okay this this

responsibility is taken care by somebody

else so i have some time to learn more

stuff like that you can do that

for the product an awesome support agent

is informed champion of their products

blah blah okay so this this could be

multiple things when i say when they say

product this could be like about one

specific company running a big product

and that's where the help does is

supporting that product so yeah then you

know this person will be really really

involved in that product and kind of

like you know feel like that's their own

product so you know you're working on on

these products uh a lot and you know ins

in another way the term product may be

used for a company that's just like uh

it's kind of like a let's say an idea or

some kind of uh non-profit where they

run based on some something that you

know certifications or something like

that then yeah it's not a product it's

more like products you're working on

we're working on ideas working on the

full strategy strategic pathway of the

company so you're kind of like involved

in that so yeah definitely you will have

a passion towards that to understand

more and to be and and this way you can

troubleshoot better too if you know the

then this this way you can know the the

back end how this thing is working and

you may be able to resolve it yourself

and you can easily tell the system and

network engineers that oh okay this is

yours this is your side and that's where

the problem is and you make their life

i mean the help desk is is communication

you know you always you're always in

some type of communication either you're

with clients members uh your own

you know any anything that involves help

desk you're you're going to be working

on you know applications so applications

will be supported by so many different

departments and then other people are

going to be using that applications like

you know normal people like public so

you will need to have a really good

communication skills um and that does

not mean you need to have like a perfect

english grammatically correct all that

kind of stuff like you know i i spend

like 15 years in i.t i still can you

know do a lot of grammar stuff but that

doesn't hold me from you know me being

uh better at communication you know

that's where you need to learn focus on

where your weaknesses are and then you

advocate for the customer with balance

so this person feels the customer pain

resources to go above and beyond same

thing we're gonna come back to the

customer where you're basically kind of

like telling the customer let me take

sometimes you know you know that this

person will not be able to resolve this

issue and only you can resolve it so

you if you know that at this point what

you can do i mean are you going to make

uh like you know work for it are you

going to have them search more into your

no i mean most of the time you just take

get the solution and then try to make it

more that if a customer be more

proactive so they may be able to do a

lot of tasks where you feel like they

they will not be calling you for basic

things then that's how you can make it

you can make a nice documentation for

them you can make some automation you

know that's where you can learn some

skills from our sites other sites you

know uh try to learn powershell stuff

like that and that's where you can help

them and they will really really

appreciate that because then you are

really helping them with something that

they have no clue you know so they were

kind of like oh wow you just did this

real respect for the customers

again uh customer customer customer

customer you know so you respect of

course you know if you want respect for

yourself you have to respect other

normal things work too you know so you

really have to respect your customer it

a small or how a big problem is i know a

lot of people have this thing in i.t

when someone call you for something

information with other co-workers

remember other people are hearing you

and that's that's this is becoming

normal in your job and this is becoming

normal to yourself so you start talking

about other people uh you know that's

you're basically not giving an employee

or a customer respect they may be 10

times better than you in on in their job

and at their level so if you do the same

thing they can really do the same thing

to you you should think about that and

then you know just just be respectful

don't don't do anything stupid you know

because a lot of people hear you a lot

of people around you you may sometimes

you're talking to someone and you know

just come out of your mouth so don't do

detective like trouble shooting skills

this is where we are really good at you

know this is where we teach you stuff

one of the hardest thing and helped us

in i.t positions are a lot of people

when they land a job or they look for

the jobs they really don't know the

troubleshooting skills they don't know

the real world skills and that's what

what you learn on the job but what we

did in our job skillshare.org site we

created a course on top of real world

skills so now people can just go do

their education whatever they want to do

they can read a book they can pass

certifications and now they got the

certification in a few days but the main

thing is that how do i learn the

troubleshooting skills which makes me an

i.t pro and that's where we help you we

help you with now everything even the

soft skills we give you everything and

at the end of the video i'll show you

that so of course this is something that

we covered a lot you know i'm not going

to go through the troubleshooting side

analytical and process oriented approach

support processes are important and not

only follow them but help improve them

my main point is that you can be a

partner in the company not just working

in a company just like a normal person

of course if you see a problem and you

have a fix for it and you have this

about you know beyond your box you know

in the small box if you if you if you

get stuck in a small box then you're

going to be always a known as a help

desk person you know so you can move up

thinking about you know outside of the

box and you start looking at this

problem from a different angle then you

may be able to provide a really good

solution to a company and that can lead

i have many examples on our site a lot

30k to 60k 60k to 280 now so and that's

just six months of the period i mean i

we have so many people people have

different things go to the site check it

care for quality or quantity when you

have a when you have a long list of

tickets know the more coming no no there

are more coming it's it's tempting to

work on as many as possible without

truly solving the problem at hand

focusing on the quality and support

gives you okay so this is more of like

what's important to you i mean i mean if

you have do you want to just close the

tickets and not not really like solving

them and doing like like i said in the

beginning do you want to do a temporary

fix you can do that but you don't want

this customer to call you again for that

same reason maybe you want to come up

come up with a really good solution

people are going to respect that too

people are going to love that and you

love yourself too because then you have

you know more harder issues coming on

your way and that's where you're

uh you know experienced i.t professional

none of these posts are going to

unfortunately they're not going to help

this is where you're going to need a

this is danish from javascriptshare.org

some of the id calls are very very small

to fix i mean they're just very like you

know you just need to plug this in

what are those called let's take a look

the call and people will say you know

what i'm trying to type on the keyboard

but nothing is working trust me

even though it's a very basic thing but

still people will forget to turn it on

this on the mouse needs to be on and

then everything starts working yeah i

know it's something that you know you

will think oh my god everybody would

know this no trust me when people do

conference and things like that it's not

that they don't know sometimes just

people forget things and because they're

doing multiple things at the same time

so for you as a new person you shouldn't

um your confidence should be there you

should just go make sure you're relaxed

because people are watching you then you

just look at it okay this is a keyboard

this is wireless something should be

working so if you turn it on it should

work right second thing is that

uh people with like laptops uh with the

wireless stuff plugged in like this so

if you see that it's not working so make

sure the usb is connected because this

is how it's connecting so if there's no

usb because something what happens is

there might be two rooms and one people

will take it out and put it in another

you might get a call that is not working

troubleshooting make sure you check the

basics and then you can move on and

you'll find either somebody moved into

another room or you'll find that maybe

it's not fully plugged in or maybe

somebody took it out because they wanted

to plug their usb for their own

presentations and that's why you might

you may get a call that i am trying to

log in into the laptop but it's not

working i'm getting this error that you

know some kind of uh domain error so

what happened is that most of the time

when people do conferences they'll bring

their own laptop so they will unplug

this wire plugging into their laptop and

now what happened is that uh you know

since it's unplugged you won't get any

connections so it's a very basic thing

and it happens all the time you just

sometimes people will try to like turn

this thing on it's not working because

there might be not standing on in the

right place where the signals are going

so you just need to come back all the

way down here and make sure it will turn

on like that and sometimes you'll get a

call that this is not working at all

maybe they don't know how to turn it on

like this one has a power right here on

the right side you can't even see that

so people will call you i can turn this

on or this is something wrong with it

there's no batteries in it it's just

maybe they didn't turn it on but even

batteries things can be the thing you

can change the batteries that's another

you might get a call with the projectors

so you just need to know what projector

these are the names on the bottom and go

online and if the projector is upside

down you just need to know how to play

around with these buttons right here and

to make sure you can just work on it and

the best way is to look at the name of

the projector do a little google search

and learn some basic stuff on it how to

reset a percent projector how to make it

you know upside down change the colors

or make the text bigger you get you can

the text is pretty pretty small can you

make it bigger so it will be

nice if you know this because people are

going to be looking at you all over like

you don't want to look dumb so just look

at the number here the name and just do

a little search and kind of like train

yourself on it how to fax and how to

i mean you're not going to get a call on

how to copy things this is very strange

if people don't know how to copy things

but maybe definitely you'll get a call

a paper from here to your network drive

so this is something that you should

company's printers and kind of go over

with once with your it guy or whoever is

your co-worker or maybe you go over once

and you should learn that and then come

back and do some practice so then you

learn it so you're not you know

you don't stuck in a you're not getting

stuck in a call where people call you

and now you don't know they don't know

and you both are just playing around so

yeah that's not a good scenario

i need to help your system administrator

network engineer they'll probably ask

and uh you know connect a console cable

which is this to the switch or router so

you probably need to know how to at

least do the basic stuff like how to

connect a console cable to a router

switch other after that they will take

maybe at some point maybe someone will

tell you that can you plug a you know

ethernet to a switch port you know so at

this point you will probably just bring

a cable make sure you do the wiring

correctly and plug it in that's all you

need to do tell the person that i

sometimes your computer might be having

issue like a user having some type of

issue before you do anything you know if

there was some updates if there was some

kind of upgrades if there was some type

of you know machine that was on for a

long long time the best thing you can do

is to first save everything and restart

the machine you know i don't it's a very

basic thing and most of people forget

this they will do a lot of things and

all the troubleshooting and everything

at the end they'll find out that you

know by restarting this machine this

this would have been fixed so uh yeah

that's a basic thing you should do

and this would be more of your either a

manager or a system admin or network

engineer needs your help to hey can you

tell me the serial number of the switch

the router servers so you need to know

where to look you know it should be on

the back side of it serial number

service tag numbers whatever you want to

call it so those are the type of calls

that you might get very basic things and

so you need to know now this is not a

troubleshooting thing but you at least

need to know where to find things right

even on a laptop you need to know when

you do a service on it you need to know

where the tag is so flip it around check

on the back right and you should see the

basically relates to how you organize

yourself for future calls proactive type

of you know i.t stuff so let's say for

example um there was an issue with um

hardware or some type of you need some

type of like wiring so if you have

everything organized what will happen is

that issue will become a very small

issue for you because you don't need to

look for it anymore if there's a per

person having an issue with a video card

you'll just go oh i have another video

card you just change it to that and

that's it and this is something that you

prepared yourself ahead of the time and

the best idea people would do this

uh think about this in a in even in a

help this way if somebody machine goes

down all you need to do you need to know

is if do you have the image or and or do

you have another backup machine for that

you know just for that backup so you can

get that backup machine plug it in the

person is doing their work everything is

getting saved on one drive dropbox

whatever they want to use it and then

troubleshooting that's more advanced

troubleshooting so then you can just say

oh i got it fixed everything is good let

me take my backup machine out from here

so then i can use it for another person

and trust me i'm not going to go inside

the computer basic calls that you know

application is crashing all you need to

do is sometimes you just need to like go

to task manager close the application

happens with outlook a lot so you just

do that it's not like it's something

wrong with it maybe they were just doing

too many things and in that one instance

this happened and you just need to know

you went to task manager and you closer

and other things like you know somebody

doing something correctly you just need

to be more relaxed when you go to their

their office and you sit down because

they expect you to know things right but

if you even if you don't know you can

tell a person that you can look into it

but just for basic stuff i would like

you to do more of your own testing you

know if you come across something that

you didn't know and you kind of felt

like you know i i'm not looking good in

front of this person that's a good

lesson for you keep that in your mind

note it down so if something like that

happen again you know now you know

the question is then i would call it a

ticket because we always going to relate

it to our course so let's say a user

sent me a ticket that hey um in this

conference soon we have a old computer

it's really slow and tomorrow we have a

president coming in and he's doing his

powerpoint presentation is there

something you guys can do now two things

if uh if you're working in a company

you're new to it and that computer is

new you might just go and turn around

some tools on it to clean it up make it

a little bit faster but if you know that

it's an old computer then what are some

alternatives did you have now do you

keep a computer that is like a back

new computers that are like you image

them and you keep it for that these kind

of calls so sometimes you just keep like

you know one or two or three different

type of computers uh and make them on

like you know uh hook them up update

them and then once you have this kind of

call that this computer is slow you just

grab that computer plug it in and no

time uh you wasted no time and that's it

way to do this is that sometimes you go

and replace users computers like you

know yearly or two years you replace all

the computers with newer ones so the

older computers are really not that old

they might be year old or two years old

but compared to the computer that is in

a conference room right now we have a

better computer so so that could be like

windows 8 whatever it is so you can just

grab that computer and plug it out there

just update it and then you're good to

go and just change the name of the

computer so this is the call that we

have today i have a call that we have

one xp computer in a room we should have

replaced it but you know things are busy

so what we're gonna do right now we're

gonna go grab another old computer which

is a better computer than that one and

we're just going to replace it update it

and this call will be closed so that's a

real world example i'm going to show you

first i need to do is to grab a computer

that is i think a good computer

um something behind that you know some

of the things that you need to remember

is when you replace this computer now

i'm not going to be like you know

putting a new image or new windows on it

because i really want to keep that all

at least more than 30 days so i'm not

going to touch it i'm just going to

change the name of this computer but but

make but i'll make sure that i update it

so that's what we're going to do today

make sure you guys remember there's a

physical part to it i'm i'm moving this

computer so that's a real world

save this computer somewhere safe

if they need like data or anything but

in this case we don't need any data

so what i'm going to do i'm just going

to unplug this one and put the new one

and then i'm going to update it and

it's good to put a note out there like

you know what was the old computer name

and what's the new computer name and

date so if there's any other technicians

and they look into it and go oh that was

the old computer name this is the whole

computer name and this is a new one this

is how it got basically changed or if

somebody's looking into like uh

if somebody's looking into like you know

the old computer for a user call and say

i'm missing this document and they want

to go back so they can look into this

and that's another physical part you

the reason i'm just showing this and

recording to kind of give you guys a

feel that there's a physical part to it

yes so here is it here's a scenario this

is a scenario based video where uh help

desk basically send me an email i'm in a

process of rebuilding a pc for a user

but when i try to install semantic

compatible with the version of windows

that i'm running do you know if there is

any update clients that i could use so

basically the the the history behind

they pushed out some updates like

recently because some of the you know

that security thing that happened and

one of their clients stopped working

when people start updating like you know

windows and stuff like that so they need

to get the new uh you know update out

for windows 10 so as a system

administrator when you're working in an

and you're dealing with multiple

computers you don't deal with one type

like a single base antivirus you know

you don't put that on machines you

manage it through servers and i have

that in my help desk course if you want

to know more in details you should take

the help this course but in this case i

not like a communication but this is

kind of like between 19 and i t

basically he he knows that he can fix

this but he just needs an update and my

job is basically now to provide that

update now of course that is going to be

done um you know i'm not going to show

that but that's what's going to happen

and it's going to be an email i'm going

to send that to him that hey i put it

into this folder go ahead and try that

but what is the issue the issue is

related to semantic and let's go ahead

server and let's create a new package

while i was doing that because i

it took me so much time to kind of you

know when you do when you don't do

things on a regular basis you're gonna

get forget these things and i've i feel

like i should record this for other

people who can come to the same you know

first of all you need to remember that

you have to go to the semantic uh you

know the file connect where basically

they put all their uh you know downloads

and everything they also provide you a

package which is kind of like when you

have the client available let's say if

helped this person uh you know

told me that you know okay i have let's

uh and then the version is like let's

7600 i'm just making this up and he's

looking for a better version i'll

probably send him a link that you can

directly download uh an update like a

and he could have run that but in this

case he's running a fresh install on a

on a windows 10 machine and he can't

really do the patch thing so in

semantics specifically you need to go to

their site and you need to have your own

license key now of course i cannot show

you the license key but you have to have

your license key when you work in your

environment you are going to get that so

when you click on file connect and if

you don't know how to get here just

google file connect semantic and you

will get to this uh page and then you

will put your c uh you know like your

license number which is probably gonna

be like m123 m256 whatever so you put

that in there and then you are gonna get

to these files where you need to install

this file which i'm going to show you

this is the one that you need when you

put your license key and you you click

on connect you're going to come all the

way down and then you're going to need

this right here it says right here

semantic endpoint protection

12.1.6 mp9 this is the latest one and

then you will download this and extract

it this is an exe file so when you

double click on it it will extract it it

will you will get another folder in that

folder you will get a linux mac and a

single installations meaning you can run

that you can basically after this you

can just give it to the person and they

can run it but still it will not be kind

of like a proper way because you need to

actually create a package on the server

and then that when the help that's it on

those machines it will automatically

connect it now he could have simply run

that on other machines but then it's a

man will work i need to provide him more

information like xml file or something

like that to connect it back to my

server and things like that so it's it's

a pretty tedious job if if you have to

go that way but you know this this is

if you are a system admin then what you

you will install this you will download

it extract it once you have the folder

then you need to get to the packages

folder i'm going to show you that in a

okay so right here this is the after the

the folder like that now you you're

going to go inside the folder and then

so once you get into this folder after

that what you will need from a server

you'll log into your server of course in

your semantic you're going to log into

your manager and after that you will

double click on sepm and this is the

packages that you will need now what

type of package you want to create it

basically depends on you uh let's say

for example you want to create a windows

64-bit then you're going to need the

info this one right here if you want to

create a 32 bit you're going to need

this one if you want to create let's say

a mac version then you're going to use

this right here if you want to create a

linux you can see right here there are

the debian and different ones right

there so in this case um i am creating

for this uh windows environment and you

can see right here now this is where

things can go a little tricky if you're

looking for the 12.1.6 and let's say if

the newer versions of license like you

know where the 14th version then if you

delete your license where do you

actually really get that license first

you can go to recover and then you'll

license that are extremely important

because that's what happened to me today

installation and i couldn't get it the

one that i have here are all new so when

i put that in the system like the file

connect site they will always give me a

14th version so i would never got the

so then i went to recover my deleted

license and that's where i got the

license and i put it into that uh sorry

the site and then i got this these uh

applications right here okay so what do

you do next then you need to click on

so here i am going to right click here

and then i'm going to go ahead and click

on add and here i will name it something

let's say for example like a 32-bit

just for testing i'm just going to type

a better name over here which is

1.6 okay so then uh because this is a

you know uh an updated one so then you

can later on change that to the new one

i don't know exactly what number it is

but this is testing so i'm gonna go

ahead and click on browse in browse i'm

gonna go ahead and go to the folder that

desktop and this is right here and sepm

and then packages and in packages i am

sav 32 info and then i'm going to click

ok ok so see now this is creating a

but then after this another step would

be to export it this is where you're

you know it teams where they are

deploying that on our machines or you

could be doing that for like yourself

maybe deploying it to another 300

machines then you need to export this

uh go to make sure that you know

whatever you want to pick here so if

you're default then yes that's default

ones built for you then make sure you

you're picking the correct one if it's

64-bit it will fail if it's 32-bit then

that should work and i'm going to pick

32-bit over here too and now i'm going

to go into my browser i already created

this folder so you can create one or you

can just let it create for you and i'm

on the bottom it tells you this is how

much space it's going to be so make sure

c drive have that much space or d drive

whatever you want wanna put this package

so after this it should finish up and it

should give us uh an ext file for 32-bit

this is it after this you can simply

give it to your help desk or maybe

through various tools you know you can

use a pdq deploy that i showed in a help

desk course on job skillshare.org you

learn all these skills there are so many

different real world scenarios just like

or you can use the semantic manager

itself it has the ability to deploy to

other machines you can also pick the

machines that don't have antivirus and

after this i'm just going to show you

the message that it it's completed and

then that's it for this real-world

now you can see that completely

completely successfully and then on the

bottom you can see right there creating

a single exe file so that's it that's

all we need for this scenario thank you

for watching jobs share or don't forget

to subscribe for watching all these type

of videos and also don't forget to share

it and i will share more videos like

this if you like this video make sure

you comment and let me know what you

you learn some basic stuff basic things

what i want you guys to learn is that

your mind should be prepared for even

small things like what i showed you this

might might not make sense for someone

who have so much experience but it might

make a lot of sense for someone who's

brand new because you're going in in

front of you you have 30 40 50 10 people

sitting and you're they're looking at

you so just be relaxed the first time

it's okay you're gonna go through this

you're gonna get stressed the first time

that's just a normal human nature you

are gonna get stressed so just prepare

your mind for it the first time and

after that everything will be cool you

will have no problem at all but make

sure when you have something like you

issues you need to make sure you do a

little research when you do your

troubleshooting so you're more prepared

next time in trouble interrupt in a

software term if you're a network guy

system admin you're going through that

route your your help that's your new

organization just like i showed you in

hardware we have everything in there so

if something happened i have the backup

for it i have extra things with me

in the same way when it comes to on your

desktop and you access so many different

ip addresses so many different systems

so you need to make sure you're

organized and the best way i think is

that keep a folder for each system so if

servers keeps a folder for servers if

it's networking stuff keep followers

network and stuff key folder for each

different system so if after one year

something happens like for example

someone call you we need to upgrade this

system so you can just go to that folder

documentation it's so easy but if you

have it like all over the places and you

have so many ip addresses you don't have

some some kind of system to manage these

things life will be very stressed in it

this is why people do all these

management tools and stuff like that so

just look for your own tools you know

you might be comfortable with something

else other than folders so this was a

quick video for you guys to kind of show

basic stuff don't get stressed this is

this is something you will learn um

while you're on the job also now you're

at the point where you want to get

in my worst drawing ever and then we're

going to jump into a field trip to our

server room and then there i will

explain things let me warn you in that

video i will be using some technical

terms which you do not need to worry

about it right now because all of this

in our next few sessions a question may

make sense to you or may not but don't

worry about it the more you go with the

courses you will understand more and

more this is just a try because a lot of

people will get stuck at this point

where the i.t infrastructure and the

whole picture because a lot of people

start from basics and when they go to

the corporate environment or business

environment they really don't know

what's going on because the whole

complexity the whole networking is

designed that way that you will be like

big confused area so i hope that i make

this easier if not don't worry we'll

cover this in our more videos and we'll

make it more easier so for example i'm

gonna say that this is a jungle okay

you are here and i want you to go to

the question you will be asking me

you're saying to go from point a to

what is the best route and i just don't

want to go in there because it's a

jungle i don't know what's in there this

is just too much i need to go to step

tell me what is the safest route and

what is the map for that so in this

walkthrough in this video my whole

purpose is to give you an image

how things are designed and not in too

detailed way because that's gonna make

things complex and that's what you need

but just to give you a simple picture so

as i help this person you really don't

need to go into too much details or too

and then waste your time because there's

an easy way to just land the job and

okay so if you're going to from point a

to point b i said that in this whole

jungle there's this point then there's

this point and then there's this point

and then there's this point and then you

simply need to come to this point so i

already gave you the map right so you're

going to go here you're going to go to

here you're going to go here you're

going to go here and you're going to go

here and you're going to get to the

so my whole purpose of this explanation

is pretty simple that i am going to give

you the courses that you need to take on

jobs share.org to get to point b

but then also i'm going to show you the

images of the real world environment

where there's going to be a lot of

things in the middle here that you may

be asking at point a i saw something

that kind of interest me but i need to

come here because i need to get to point

now i want to know about point a so

my whole purpose of this illustration is

that you want to go from point a b and c

and to get to your point meaning that

you will take our courses and you will

land a job and you still have the image

in your mind you're going to go back and

learn about specific things because you

really like that and i'm talking about

this is your virtualization your

router so maybe you came to this point

and you saw something about servers and

you were like wow you know servers are

my thing i need to go back and learn

about servers and that's where you're

administrator specifically focusing on

and anything that server administrator

does i mean it's not just servers of

course more than that and we will

explain all of that in details

now maybe you saw networking in there

you saw something about networking on

this spot and you're like wow this

networking is pretty cool now at your

job at entry-level job you may not be

doing anything with networking so when

you you're at least working here you've

got the job you have now more resources

you can use your company's resources and

now you can go back and actually spend

now you might sell virtualization like

wow this is the coolest technology ever

because you can put servers and

networking everything in one thing

that's virtualization you know you can

go back to that so the whole point of

this before i get i'll make this doing a

big lecture we will explain all this in

detail but my main point is you need to

be here first so you're stress free

a lot of people get stuck in this

environment we're learning this this

this this and so many things and still

don't know am i i'm where am i first

thing is that where am i a lot of people

microsoft cisco and all these

certification and they still cannot make

the pieces together they still can't

move forward that is the whole reason so

now i'm going to take you to the server

room to continue this course keep the

image in your mind and keep moving

javascriptshare.org today we're going to

create an image in your mind

and infrastructure how infrastructure i

t infrastructure is laid out or are laid

out in different companies there are

different environments some are complex

some are so simple but today will give

image in your mind that how things are

working environments so number one you

isp your internet service provider just

like your home your modem routers and

work environments have also isp they may

have one or two as a backup i'm going to

we have then wiring going on then some

of the wiring that is done in the whole

i will talk about that and then we're

going to talk about the data center

and that is basically your main it room

different type of technology it could be

microsoft servers it could be vmware

it could be switches and routers all

uh is basically inside this room and

then some other things in this one data

this could be also hybrid type of uh

environment where you have the data

center here and then you have a cloud

basically like a amazon and then inside

servers that could be amazon clouds or

azure this could be like a microsoft

servers and so that's how you're

connected then your users are in the

building and they are inside the rooms

these are the rooms right here and then

all the patch basically like for example

that that wire is going back to the

server room and that's patched uh in

so i'm going to show you today

how this is done in reality and now this

is a very simple image but in a real

world you're gonna see this and then

you'll keep this image in your head or

your mind and then when you follow the

courses it's gonna make it really easy

for you when i say vmware then you're

gonna picture that oh he's talking about

vmware servers inside the data center

he's talking about the server inside the

data center he's talking about the

desktops which is actually in the room

connected through wires all that will

so when i talk about isp this is a t1

line and this could be from let's say

they will have set up over here so this

is not something you're going to be

working on as you can see verizon stuff

you can have a second line which is

different than uh verizon this could be

another company for example this is like

a level three and a high speed company

so this is these are two lines over here

and then you'll have some backups over

here again as an entry-level person

you're not going to be setting this up

as a help desk desktop support into

level positions you're not going to be

doing this type of setup this will be

the network engineers who are more into

network designing or network ccna and

more of like cisco guys after that they

as you can see the virus are going

up then you'll have wiring done over

here as you can see there are some other

wirings like fiber optic and all

different type of wiring depending on

who's giving you connection if it's

verizon different type of connection

they'll have a different setup and

wiring done by the company now sometimes

now sometimes the companies will give

their own router and they will come and

set it up for you and sometimes you have

to set it up from that one connection

when they say okay we got the connection

live this is our buyer right here we

gave it to you now set it up this is all

your job is going to be setting up

networks this is going to be that ccna

courses networking specifically talking

about routing switching and all that

stuff you need to know that but for the

entry level help disposition you still

are not going to be working on this type

when the networking part is over then

this is where the company will invest on

we don't know what companies using what

type of security but they're all using

some type of security they will get the

virtualization they might get like a

huge big server from cisco or some other

place so that's going to be your main

server and inside that server you will

log in and then you will use something

like vmware or microsoft virtualization

technology or whatever you want to use

and inside that you will be start

installing the servers and then after

that you're going to be managing that

mcsa kind of stuff like microsoft

servers internally meaning you need to

know about the operating system its

features how do you do things with it

that's something different than

and again that job will be mostly

towards system administrators or

specifically if they are going to hire

someone for virtualization they are

going to be hiring someone for that

specific technology and that's going to

or a system administrator specifically

towards microsoft virtualization if not

if it's a small company it's just going

to call them system administrator and

they're going to be doing everything

servers security networking sometimes

system admins usually do that all but in

bigger companies your networking will be

more of the network guys and that's

going to be cisco routers and all that

stuff your server administration

working on websites that are running off

the servers internally from these little

vmware or physical servers that's going

to be your system administrator

if a server is broken or something is

not working then a system admin will get

their tools get the servers racks and

everything physical work mounted over

now the entry level position where hub

does they may come to this this area and

they may plug in some things to help the

system admins or network engineer they

may you know plug in like a cable like

this and uh and plug it to a server or

maybe a router a switch or something

like that and then connect it and then

have the system admin or network

engineer log in so you may be doing some

physical work and just kind of helping

them out so you do need to know how to

connect routers how to connect the

server to the machine and things like

you may need to come to the switches

sometimes and maybe you may be looking

for a wire that is not working that will

be a first troubleshooting step for an

entry level so yeah you may be touching

your hands on the switches and routers

at some point if let's say network

engineers are not available they're not

physically here or maybe you're working

with them remotely and you'll bring the

wire plug it in and do that basic

troubleshooting is the wire okay is the

overall this is a complex environment

you only need to know as a help this

person just the basics of how things are

set up from this video i just wanted to

show you how isp connected the wires are

connected and then it goes to the server

room and then you have specific things

like networking servers and different

technologies and how different titles

work on these different type of uh

technologies and you as a help this

person may be helping them just the

basic stuff when you go to the company

they will teach you their own

technologies and how they do things so

don't worry about it as a first entry

level position i.t person you really

don't need to know too much in details

but what you do need to know and need to

know pretty good is working with laptops

and equipments and desktops and working

with users and what application they're

using they may be in the office working

on microsoft word some basic basic stuff

that does not involve you from going

from this route to that server room it

may everything have to do over here and

this is where server administrators

cisco engineers or security guys and

whatever i t advanced careers that we're

talking about they're not going to come

and do this for you you got to do all

hello everyone this is danish from

in this video i will be creating a full

small network which is going to be

almost equivalent to like a real network

or of course it's not going to be 100

but from this network we are going to

teach you what type of skills are

related to what titles again this is an

educational video it may take long for

who are new into it to understand this

but try to focus a lot on this video

because this is going to be one

practical video that you don't want to

miss so what are we going to basically

place this video this is going to go

under the i.t fundamental v 1.0 this is

if you go to the home page this is

available over there it's a learning

path and we're going to place this video

under creating a full it infrastructure

picture in your mind we have talked

infrastructure these days in it you know

cloud everything hybrid mixed up things

going on so there are different

positions for each and every skill uh so

that is what we're going to discuss in

this that we're going to talk about who

is going to set up a firewall who's

going to set up a networking devices

who's going to set up a server devices

and at the end of course some of this in

the beginning will be you're like okay

that's not my job but it's going to give

uh when you watch it right but at the

end the main goal is what you're going

for this entry level job they still

expect you to know about all that stuff

uh you know van and then vpn firewalls

help disposition will ask you about

routers and switching basic stuff

because some companies are network

focused companies these are msps so

maybe they have networking devices that

just needs to be monitored so you need

to know just the basics of it to get the

job and also in other companies maybe

you they are doing active directory work

you may be doing some basic sysadmin

type of work and that's where all of

these jobs are going to require you to

at least know the understanding of

the jobs that are a little higher level

okay so that is what we're going to do

so before we i jump into all of this

stuff i want to show you an example

and we're not going to do any packet

dresses stuff and if you guys know from

job skillshare we don't do any virtual

stuff you know virtual doesn't mean like

we don't do simulation we show you real

stuff and even though the practice labs

that we have are real equipment

so here we have a cloud internet that i

showed you before that how we have let's

say a router in your home if you want to

do this you have a router from verizon

or comcast i made a video on how you can

get connection uh through your firewall

so firewall is there you know we have

connected that firewall to our router

we're not doing anything with the

firewall so let's assume this this

firewall setup is done by this guy right

here the sock analyst this is the

security guys usually they will call

them security engineer sock engineer

level one analyst and their job is more

to come here and you see or specifically

about you know ideas firewalls asa and

then specific type of firewalls too like

you know maybe are going to go down and

say okay you need to know about sofas

you need to know about right here cisco

firewall source fires these are nessus

smart security checkpoint these are

different type of firewalls that you

don't need to know everything but you

need to know some of it pretty good to

be able to get this job now this is not

an entry level job for people people say

and it's level one that's entry level

that's entry level in that specific

skill that's like you have went through

some i.t stuff and then you became more

into the security just specifically

focusing on this area right here and

this stuff right here you worked on it

there's other devices in this area this

domain of security that's there right so

let's say we got the connection we got

um and that is right here with us uh

behind you guys i'll show it to you so

it's right here it's done it's we don't

need to do anything over here that's

that's like your security guys have done

it they have done everything now they

call and say guys we have done our work

these are the ip addresses to go to your

interfaces which one is your router like

which router are do you want to use so

then i can put it here and give you the

ip address and let's say this person

says this is the ip address you can use

it for this interface an interface that

network engineer not came in network

knock level one network engineer came in

and he said okay i got the routing

experience i got the vlans experience i

got this experience i got that

experience you still have experience on

isa and other stuff but this is a big

company let's say they don't wanna they

don't want you to do that stuff that

they're already paying 80k to someone

else they're paying you atk now to do

this stuff so now they're like okay you

come in you got the ccna stuff going on

you got the cisco stuff going on you got

these routing and all these skills that

you have networking skills real world

you got that come in and and configure

the router for us and configure the

switch for us because that's your main

area okay then what will happen after

that we're going to move in to they will

configure everything and they're going

to call sysadmin this admin will be like

hey mr suzanne guy we got the server in

the background you got the server

the switch is ready this is the port

that you can use for that one server the

dhcp server or however you want to do

so then what will happen is this they're

uh the boss will say hey mrs admin uh

things are ready for you as well come on

in and uh you know configure this stuff

so the servers came in the servers got

in and the data center the the firewall

got set up the networking got set up the

the sys admin came in and boom he got

his servers he started working on it and

now he's making a domain connected

environment meaning it's not like

somebody's going to go and plug into the

switch and they're going to start

working you know normally with those

computers they're not going to get

access nobody's going to give them

accounts so somebody needs to create

those environ this environment this

secure environment that somebody can

plug into these switches only when they

connect to a domain so this guy this

admin person now needs to come here and

he needs to configure dhcp active

directory uh you know other things like

you know that requires for like a

virtualization now that's also a

different positions right there which

i'm gonna talk later on in this lab

three positions that are working right

now security guy and let me show you

security guy came in he finished his

stuff then a network engineer came in he

finished his stuff then assist admin

came in i didn't put a server in here

why didn't i do that okay i'm going to

put it right here so assistant game this

is all management area let's say this is

also right here this this is a server

so the server guy came in and he then

set up this stuff right here like you

okay he set it up because he had this

management machine too we're going to

put this we're going to show it to you

so he connected everything here to the

switches that the the networking guys

also connected to that management

machines they left they got them they're

working somewhere else now and then the

server guys came in and they connected

to that machine and they're fixing their

stuff and now they got the network you

see the whole network is this is on the

left side you have the whole network

what will happen after that so these

guys have finished all the networking

part done so the the ceo of this company

is happy that you know he got the real

system going on everything is nice he

guys monitoring traffic now everything

so but he needed users so the users he

started buying laptops he started buying

desktops and in the offices right here

let's say these are small offices right

here and then what happened is that who

is going to manage these people who are

these people their desktop their devices

their laptops there and then of course

this guy also set up a vpn connection so

then these remote people can access the

network right here so they can access

these servers and everything right here

who is going to connect these people who

are going to work with them who's going

to take their calls who's going to take

their issues first that's going to be

the help desk person right there and

that is where we're going to move in but

even though like i said in the beginning

all of all of this stuff that you're

seeing on the on the network side is not

your not your job you still as a hub

desk level one it professional need to

not at details you just need to know

which one is firewall which one is a

router which one is a switch what is tcp

what is dhcp how am i getting a p

addresses to these people even if

they're not getting an ip address then

why would you spend uh you know one hour

something doing something else like some

other troubleshooting while you know

they're not just getting an ipad this is

problem with the dhcp so then you can

call the admin they're not getting a

connection from the port the port is

totally shut off then it's it's if

that's not a admin job that's maybe a

networking guy so you call the

networking guys you know you send them a

ticket they fixed it okay somebody's not

getting through some site i'm trying to

get to the site but nobody's this guy is

not getting through now why is this

person not getting through anybody that

connects to this you know machine that's

just can't get it because you're going

to need to go to a security guy now

security guy says this guy uh was having

some other issues he was going to some

places that he's not supposed to do i

blocked him so this is a policy so now

after that you need to work with your

management and all that kind of stuff

complex this gets but not this doesn't

ends right here guys after this what

happens virtualization came in somebody

become a virtual uh specialized

administrator but these days this admin

uh all these people are doing it on the

same thing then the cloud came in then

and we're gonna talk about that too

after that the cloud came in where is

cloud here cloud is somewhere in the sky

cloud is somewhere other data centers

and then you're accessing uh services

from them you know like email and

everything is changing in that area too

but right now for next five or ten years

trust me it's gonna be complex like this

it's gonna be mixture of things so you

need to know this stuff this is what we

teach in our live training this is how

this is part one of my lab in next part

you see this lab behind me and

basically let me show you let me just

kind of like make my camera a little

closer so that you can understand it a

little better so let's just stop this

so this in front of you that you're

that the network that i'm talking about

you know so this is the firewall right

here this is set up by the security guys

this is the router and it's upside down

so this is the the router and switch

right here that is set up by your

networking guys right here and then on

the bottom is a server that your

sysadmin is setting it up so then at the

end what will happen is you're going to

be able to have a network sysadmin will

be working a lot over here and network

engineers are going to be working on

the the routers and switches from our

lab we're going to show it to you we're

going to configure all of this stuff

because our end goal is going to be what

we need internet connection and then we

need to be able to connect machines to

these port so then they can be managed

and after this right here then you have

helped us it support technicians who are

working with users because they're

connected to these ports wi-fi devices

and everything getting into this network

understand this whole network right here

in part two so i assume that you watch

the part one for part two i have already

created two videos which i did some

editing and i basically connected those

two videos so from that what you'll

learn how did i get access to this

basically machine that i'm on right now

how did i physically get access to this

uh you know router and switch that i'm

on right now you can see if i say no i'm

configuring this switch and then how did

this um router if i say no that says

this is where we are going to start as a

network engineer network engineer didn't

just jump here right he had to do

something he had to first kind of like

go get the connection and physically

connected so this physical environment

that i'm talking about the network

engineer is right now working on router

and switch configuration he got the

connection from the security guy we said

we're not going to touch this this is

not a part of these labs we just got it

they set it up and now the network

engineer is going to do the physical

setup so watch this video fully because

in this you will learn how did i get to

this point where i am doing this

directly this machine is directly

connected so how am i how am i doing

so from this video you will learn that

how did the network engineer physically

the router and switch so then movie can

move on to part three where in part

three a network engineer will then

configure the networking part and the

switch part to get the connection

working and later on assign the task to

the system administrator see you in that

let's say you have a a netgear wi-fi

router or something at your home that's

connected and now what you want to do is

you want to connect this ethernet

connected that ethernet to your router

right here which is a cisco router and

you have a switch you want to give a

connection to this router so then the

switch can get connection and then your

computers can uh get a internet

your router wi-fi router we're not going

to touch that it's going to be our zero

zero right here so you basically take

that wire plug it into your router put

it into zero now remember i'm gonna be

uh you know what is what do you call

non-cisco language here okay just to

give you things explain things you know

way better things i've seen a lot of

people using a lot of port and gigabit

all that kind of stuff really if you're

trying to learn things let's just talk

about the image in your head first then

later on you can go into details and

learn the real cisco stuff but at this

point zero zero that's your ethernet

coming from netgear you plugged it in

you're doing nothing you have not done

nothing on your netgear that's ip

address from dhcp you just got that ipad

just forget about this then this guy

right here you need to plug this in to

your plug this ethernet in go back to

your go back to your switch and plug it

right here you can see it's already down

that's administratively down so even

though my router is up but that's not

working you need to configure that now

that's what's happening in a real-world

environment that ip that zero zero that

i just showed you this could be coming

from your service provider internet

service product att or anyone else gave

you the ip address and then you're doing

all the subnetting and all that that

kind of stuff and then you basically

plug it in here and you do play around

with all your networking that's why i

said it's not a it's not a lab for help

this guys but it's going to give you a

really good image how things are working

going back to the lab forget about this

what we are doing right now we have a

ip address from our service providers

their stuff in there they gave us the

connect the router the switch and give

this server a connectivity or maybe any

other computers that can directly

connect to the switch and should have a

this is one that i set up so if i go to

my networking right here and i click on

i see i have two adapters this one is

coming directly from my netgear so this

is getting at that ip address to find

that ip address we need to go into cmd

you see it's getting that address

now what if i just disable this

this adapter is connected directly right

here you can see the light just went

the amber light and now it's going to

get green it should get an ip address

but i haven't done anything on this

switch so it's not going to get anything

good it's just going to get a bogus ip

which is not going to do any good for me

so that's what's your job in this lab is

to connect everything so you can get to

the internet so if i try to go to the

same page it's spinning right now it's

right here it's still identifying

even though it says it's connected now

it's still saying identifying and the

things look good but still it's not

doing anything good for us so let's do

ipconfig you see i got that 169 254

that's not a real ip address so let's

change everything so our switch can get

you're going to get the connection from

here to here and we should be able to

get to the internet so i just started my

router like i say this is a fresh router

out of the box and if you want to know

how i connected what we need to know

about in this section is about routers

and physically configuring it for the

first time so you got this router you

unboxed it or you got it from a friend

or someone gave it to you now it's time

for you to connect to it remember

there's no mouse keyboard with this

stuff so you need something like these

type of cables so on the back right here

or on the front of the router you'll see

this right here say console and look the

sun and the the color is also blue and

so it's called console rollover cable

okay basically what it is you plug this

of the cable right here it should be

very smooth you shouldn't be forcing

this in there and you see right here

this goes to your the back of your

computer so the back of the computer

should have something like this if you

have an old computer you will see this

serial port those are pins right there

cable the other end of this cable will

go inside here and then you will use

software like putty the things that

we're going to do that part if you don't

on your computer if you have a laptop

then you need to get something like this

this one this cable right here so your

you put this usb in your laptop and then

the other end of your cable you you'll

basically put this in there these are

so here's an example right here like see

there's no pins here on this side but on

the usb this should go to your laptop

and the pins should be here then you

plug this right here and then you use

software now what we're going to do

let's set up our first router like just

connecting to it in this video we'll

just connect to it using two different

so right here i have another 2800 router

and sometimes it could be the front of

the router so i have my console cable

and in the back of the pc look i have

two serial ports one is right here i can

i can plug another like switch in there

but this router is connected to this

serial port that's internal and that's

basically external right there which i

have connected to it i mean i have to

connect another things to it but for now

the router is connected right here now

if you are following my labs i am

basically setting up this pc

that's going to be directly connected to

the router and then i'll have another

ethernet from my modem or your wi-fi

device and i'm going to connect it

because i need an internet connection

while i'm doing this i'm going to be

installing software if you don't then

you're going to need to put it on a usb

and put it on the computer where you're

going to be setting these up so i don't

have that right now because i want to

show you guys that so i'm going to get

connection directly from my router so a

lot of people are going to get confused

um so that's why i want to show you this

if you're following my uh videos then

connected to my router or linksys or

whatever you wanna you have internet

connection get it plug it in i got the

okay now you can use windows 7 server or

anything maybe linux but as long as you

have internet connection and these

softwares are supported you can

basically use it putty is basically a

big software a lot of people use it so

we're going to use putty and there's

another software i'm going to show you

guys i will use that so let's go ahead

and download putty we know our router is

and we haven't turned it on yet so first

all right so this time we are going to

router but to do that uni basically you

can use it windows 7 windows servers if

you have servers you can use like linux

as long as these softwares are supported

by your operating system so it's not

only putty you can find something else

like um there's putty there's a

crt one and then there's basically a

mobile mobile is the one that i'm going

really using in this course so putty you

basically go to google and download

click here and basically i want to

download right here you can download

putty click here and then i basically do

did the whole installer putty 0.67

installer.exe it sees right here windows

you could get the portable ones too uh

depending on what system you use so

there's other options so you can use

but i installed the exe and when i

installed it on my computer i see right

here putty and i basically click on this

or i can send this to my desktop so then

i have it the second thing that i

you will see this right here mobile

extern free x server when you click on

it you get this git mobile extern now um

then you get to download now the free

one and it tells you what it can do the

reason i like this a lot because we're

going to be doing a lot of uh um sorry

windows stuff and connecting the windows

different type of uh technologies

remember this course is not just like

cisco router just it's going to move to

windows servers mac servers and things

like that so we need something that we

can uh follow on and have everything in

one place and this is why i like this or

putty now we're going to test both of

these two so you can get the portable or

installer i already installed you click

on it you run this and you will see

something like this you go to all

programs and then you will see mobile

extern personal edition and then you can

send that to your desktop i'm going to

show you guys i have it on my desktop

and i have my putty on the desktop

we got the software we got the cable

connected to the router all i need to do

now is to turn on my router let's go and

remember we're doing all this thing

that's how you want to do real practice

so now this is going through that boot

process in the last video when i talk to

you guys like go ahead and learn about

the boot process this is going through

that good process right now um so let's

go ahead and use putty to connect to

using the serial connection you'll

basically open putty for the first time

and then you will see serial right here

now you see right here it automatically

9600 is a speed so if i say you know

what let me see if my serial port is on

com1 i'm going to say open when you do

now it's telling me that my router is

actually not using com1 so what you need

to do click okay go open putty again go

now your com2 and 9600 i'm gonna say

open putty go to serial connection and

it's not connected okay good

that's a good thing to find out so now

and make sure everything is connected

so i see that my contour cable is

sure so i'm going to basically do is

great troubleshooting right here guys

first troubleshooting started bringing

what a great trouble shooting right

there guys i love this because

this is something that you will not see

when you do packet tracing my friends

that this is where people can get

stopped and maybe railroad scenario will

be a network engineer call you and he

says hey can you connect to the physical

router and then you plug in another pc

that have an internet connection so i

can get in can you do that so

this process at least if you do this you

will give a connection to a network

engineer so he will do his stuff but you

did something basic at this level which

if you didn't know now you know that's

how you troubleshoot now you see how i

went to com one two three four this four

so you if you see that if it didn't work

for one it didn't work for two three

four then go back to your computer

unplug the cable plug it back and then

we have it we are connected to the

router this video was all about how to

connect physically to the router and

this is how you do it on putty right but

before i do this i want to show you guys

the boot process that we talked about

it's basically doing the boot process

it's checking the memory hey do i have

the memory do i have the the

configuration file do i have ios do i

have everything like that it's basically

checking that and then now it's

basically opening up the computer this

is basically the same as a computer

normal computer it looks for boot

process then it goes back and say oh do

you have windows or do you have linux

and then it will show you the screen

right and then you use your mouse or

keyboard but in here you don't have

mouse and keyboard the only way to use

mouse and keyboard is through that cable

console cable rollover cable so you use

that all there right so now that was the

boot process but what if i take that

flash out compact flash i'm gonna take

system is in there i'm gonna turn it off

turn it on again now let's see what

happened it is going through the boot

and then it stopped going ahead i mean

compact flash not present so what what

could be a real scenario over here that

somebody would call you let's say

somebody went there and they were

playing with the router and somehow they

clicked that little button and then they

took the flash out the compact flash

your main router let's say this was your

main router there's nothing redundancy

or nothing like that and it's stuck

and somebody figured this out this could

be one of the reasons your network

engineer say hey can you go to the

compact look at the the router and

there's a compact flash running from the

this router support this stuff it'll

tell you can you check that if

plugged in or it is like you know in

there correctly so i'm going to go back

and make sure that it's in there

and i'm going to go ahead and restart my

this should go ahead and basically

finish the boot process and everything

should be in there and i should be in

like it should be okay there's lights

coming up things going on right now and

you will see the router should

basically figure there you go so now

they're telling me that there's an image

and i'm saying okay this okay and next

it's going to tell me okay this router

uh it will do some little process right

and look for all the information that it

you should be inside the router

it will take a second depending on

your memory and all that it could be a

very powerful router it could be an old

router all the router can take time

after right after this i'm going to show

you guys how to use the other software

and you can use other other software

many other softwares to connect to

as long as they support serial so there

you go would you like to enter the

initial configuration dialog and then

that's it after this we're gonna make

another video how to configure the

router for the first time when you're

right so i'm gonna go ahead and close

this and let's talk about the other

software that we downloaded is moba

right i'm gonna go ahead and double

there you go you know why i like this

because everything is so centralized

there's a lot of tools you can use which

but to connect to the router through

this software now all you got to do is

right click on it go to new session

and here are the sessions look at this

portable or maybe you installed it you

have ssh your telnet you have hourld key

remember we're talking about we're going

to do dhcp servers dns servers all other

servers ftv sftp we're going to put

everything in one place so that will be

really easy for us to follow along in

this course so now what we're going to

do is they should have serial right here

and that's the same thing that you did

in putty right you're going to click on

that one thing you need to change is the

you're going to use that and it says

com1 communication and there are two

communications right now so you can

check com1 i'm going to go ahead and

the right one remember we have to check

it now we're going to close this out and

i'm going to create a new session now

and i'm going to use com2 and i'm going

enter there you go i'm inside the router

the reason i love this is now i can do a

for example if i'm teaching here or you

are basically trying to look at this

screen bigger all you have to do is

right click and you can have all these

options and play around with this very

quickly and putty you have to go and do

configuration saving here you can just

say control and play around with your

mouse if you hit the control and your

mouse scroll up and down the wheel it

should go up and down so look at this if

i if i hit my control and i go up look

i can play around with this right

so one thing is that all whatever you do

in this router all the configuration can

meaning you can save it to the file

everything single command will be saved

instantly very quickly you can reset a

terminal you can basically do full

screen on this or you can also change

the colors and it has its own cisco

syntax too so if you click right here

and go to cisco networking infuriation

basically it will give you different

colors for different commands okay we're

going to do this later on but for now i

showed you how to use two different

softwares and connect to the router one

last thing i would like to show you on

the the macro uh in these things which

is really cool like if i type all these

commands and i and i say you know what

i'm going to share this macro with

this router for you you don't have to

touch anything i can start recording all

the macros but that's something else

we're going to discuss that later on but

for now we are inside the router next

video we are going to configure this

how to get into this router is done we

are going to now name this router we are

going to put a password on this router

add an interface to this router so we

can connect to an ip address we will be

we're not going to be using right here

the serial we're going to be using ssh

or telnet meaning we can be sitting

anywhere on network or anywhere

somewhere that i can access the ip

address and then i can be inside the

physical connection to the router for

you to understand this is extremely

important because i just showed you some

troubleshooting and we just did some

tour shooting in front of you guys and

now that you have watched part one and

part two the network engineer is ready

to configure things so the first thing

we will configure is a router uh on the

real uh lab and the router is right this

one we're going to basically configure

two interfaces on this router one is

going to be just getting an ip address

from the firewall or your internet

directly nothing no configuration just

getting the ip address as a dhcp we're

going to say i am an interface zero zero

and i need an ip address from you to get

the connection so we're going to get the

connection the next interface we're

going to set it up so then it can be

connected to the switch so then the

they're not going to get ip addresses in

our last labs if you've seen on youtube

we have given a dhcp from here like

automatically giving ip addresses and we

didn't configure switch in this lab

we're doing it more of business type of

setup so we're not going to configure it

that way so these two things we're going

to configure it and so let's jump into

the lab this is a configuration that i

used before and uh which i just

explained that we are not going to use

uh basically this information right here

so we're not going to uh do this the the

in the router we're not going to use it

as a dhcp where it can give out ip

addresses um we are going to use windows

server for this so we'll just say

in this area and that is where in your

diagram if you see we're configuring

router switch and we're connecting it to

this pc this is a management pc right we

need we have two internet ethernet ports

on this one one is connected directly to

the the cloud somewhere else it's just

getting me connection so i can connect

to it right here and the other one is

another port that is coming from the

switch so when i configure everything

correctly i should be getting an ip

dhcp stuff from the router and this is

exactly what we're going to configure on

the router first so let's go to the

router and let's see which one is this

one this is the router right here so

here i just changed a little bit of

weave so you guys can see clearly so

we're configuring a router and switch so

right now the network engineer has been

assigned the task he's doing his stuff

some of the things i will try to explain

it so you can understand but some of the

things will be too advanced so we're

just going to skip it because that's not

what you're preparing yourself for so

here the first thing is when you turn on

the router for the first time you're

going to get this message do you want to

configure this router so you're going to

say no to that we're going to say no to

and the first thing we need to do is to

the the zero zero address gigabit zero

zero two interfaces are on this router

and one interface needs to just get an

ip address for this lab we just need to

from that uh connection that you have a

firewall or whatever you have cloud

you have a router whatever you have you

just connect it as long as it has

internet connection so the first thing

we have to do is to go to enable mode

then we're going to go to the config

mode config t just type config t like

that and then do no shut so when you do

no shut basically you're telling this um

actually wrong you got to put the

and then you see now it's in the

interface configuration not just

configuration so when you do when you're

right now you're telling this zero zero

gigabit zero zero interface that i am

inside this configuration can you turn

this port on and in the business

environment everything is shut off in

the beginning you kind of configure it

like that so that's why a network

engineer is required so then what we'll

do is we're going to do no shut over

and now if i if i basically enter that

you see it will come up and it's going

to get in a uh it won't get an ipad just

yet it's just turned on right now it's

not doing anything it's not going out

there uh grabbing an ip address right

so the next tip we need to do is to get

an ip address we're going to do ip

address dhcp and when i did that i

basically tell the zero zero that go

because we are just doing it dynamically

we're not statically putting this right

here so that's why i said that don't

worry about this stuff so we got an ip

uh has internet connection now what do

we do next then there's a second

interface then that was for outside now

inside we have another interface so

let's just go ahead and exit and we're

slash one that's the second interface on

that router okay so we got into that

configuration for that specific

interface and we're telling that

specific interface what do you do now

we're going to say we're going to give

uh an address this is going to be 192

2.1 that is where your address is going

to be this and we're going to give you

we're telling that second interface zero

slash one that your address from now on

168.2.1 you could put 10.1 you can put

15.1 whatever you want to put in there

you know kind of like private ip

addresses but 2.1 is easy a lot of

people understand it so then we'll lose

shutdown on this one as well and now

we're saying okay you also get up and

just stays there like that you know you

you it's not doing anything it's

basically staying there like okay i got

this connection i i'm i have this ip

address and now i can i can do things in

this network so the next ip addresses

that i'm going to build upon this one is

going to be dot 2.3 do that 4 do that 5

2.6 everything till 254 addresses okay

so what are we going to do next is that

the next stuff is kind of like i said

that is that's my advance and that's

where you need to learn a lot inside

like what is net how does the whole this

router goes out you got to learn a lot

this stuff network engineer got assigned

and now you're just watching the network

engineer is doing his thing and that's

where i'm going to do that part right

so we're going to do is ip route we're

going to create a route right here we're

going to do 0 0 0 0 we're just going to

copy kind of like whatever you see in

that post if you don't want to do any

and what is the address now 1.1 is our

main router remember when you go out

from that zero zero it has to go out

somewhere in our company that you know

not on company in our office we have a

different router so we got to we got to

you know you're not the railroader that

gets a full connection i know there's

another router sitting there that's

getting a connection that is your main

router so we're going to say okay let's

just use that router and then what we'll

do is that we're going to say

is the one that is going to be the

outside so basically we're going to say

this guy is the outside address of our

routing so you see how it kind of

stopped there for a little bit and now

it changed so you see ipnet this is

where you need to learn about netting

pad pat netting go go ahead and you can

search about it but if you really don't

confuse yourself then just keep keep

the next one is we're going to do is

exit from here and we're going to set up

the second interface which is interface

1 and that is for what that is for

inside remember we're we're setting this

inside network now so we're going to do

inside and and and you see even if i

don't put the whole thing it's going to

show like that but if i do inside and

there so just to if you're not sure that

did it happen or not just go ahead and

write it down fully or do a tab and then

we're gonna exit out from there

and now we're gonna do is uh we're gonna

create this access that this is for like

you know if if your internet connection

is in inside like you know you have like

a different routers going on then you

really need to do this kind of stuff to

make sure that your internet works okay

this is all for internet stuff

i don't know why i made it uh so we're

now in the real business environment of

you know you don't want to create

something that is always any any kind of

thing like any route any connection

comes in any connection goes out let it

go usually it's any connection that is

basically coming inside you and

unexpected you want to approve it and

any connection from outside also is

mostly available you can go out but it

also goes through your firewall settings

and everything so it's pretty much

complex right there okay so don't waste

your time on this right now as i help

so we're going to do is a standard one

we did this permit any we did this we're

going to exit out and the last command

that we need to put right there is

source and we're going to do list

0. see when i do tab everything is

getting uh corrected so right this means

that i am doing a correct thing if i if

i don't if i do tab and i don't see that

coming up then this means you are in a

different configuration you need to exit

out and kind of follow my video okay so

if i do that or if i do this and just

make sure that i'm correctly doing it

overload then that's done i'm going to

what did i just do over here let me show

you see in this machine we have two

network this is a network that i told

you guys that i'm directly connected to

and this is the network that is

connected to my switch right here so

this this guy right here is connected

sorry this one the first one the first

port that you guys are seeing right here

is this network card that i'm showing

uh you know if i want to go to let's say

for example properties maybe i already

put stuff in there let's see if we did

no i didn't if if this if this started

working then this means you are using

the old configuration where we have put

a dhcp on our router meaning the router

was giving address automatically we're

not doing that anymore so what we're

going to do is we're going to statically

assign an address so what's what i

address that i want to give this machine

now just to give you a little bit more

on this this machine will become a

domain controller this machine will be

handed over to the server administrator

so we can put a full domain controller

environment so that's why i am going to

use a static ip address form now

168 2.3 this is going to be our dhcp

address active directory address

everything will be here it will

automatically pick the right subnet

what router address are you going to use

2.1 this is the address this is the

router that is going to be controlling

our network not the 1.1 okay everything

is now internal so in the dns we're

going to use 12700 this is a loop

address basically saying the same

address this one right here so we're

some people put 808 i'm gonna put it two

this is just external dns i'm gonna put

that and when i say okay now what

happens now watch it's identifying it's

looking for a network it's connected to

the switch and it's connected no problem

at all i can disconnect this and i can

basically get to internet connection

without any problem if you got a problem

here the meaning you have done some

mistake in your uh you know in your um

we haven't we haven't yet i we haven't

now when do we configure our switch

right now we just got an ip address here

it's directly connected to that switch

we got it we we basically kind of like

forced that port to get an ipad doesn't

make it working but i didn't just plug

this into that switch and got the ip

address that's still not happening for

everything is done from kind of like you

know a network engineer but still

there's one thing that the network

engineer has to do and basically the

network engineer approach system

administrator he says that what would be

the ip address for your domain

controller or dhcp server the

so the system administrator say hey it's

going to be dot 3. remember we we want

to use this server for domain controller

stuff now so we're like okay i'm going

to configure the switch already for you

and then you can use the dart three

later on when you connect it everything

should be working on that switch

automatically you don't have to do this

again that static stuff that you just

did you have you will get ip addresses

automatically i mean anybody that's

connected to the switch again after the

ip addresses automatically they will not

have to do this manual job so then

the network engineer is gonna he got the

ip address he's gonna now move in to the

switch uh configuration so it's gonna

come here and basically he's going to

open the switch configuration which is

this one right here i believe i'm gonna

uh i clicked on no here i didn't want to

configure this stuff too so right now

and get into the switch stuff so first

t and now i'm in the configuration

then what i will need to do is i'm going

1 so right now when i get into the

interface vlan 1 configuration so you

when when you have a default switch when

you turn it on all these ports are in

one vlan virtual lan so for vlan stuff

make sure you go online and try to

search about it this is the stuff that

we will teach it's just a little bit in

our training uh so you will learn about

it too but that's cisco stuff so vlan is

kind of like a virtual you can you can

uh separate offices you know you want to

uh you know separate marketing from

another office then you can create

different ports in different vlans but

here in this switch everything is in one

vlan okay so what we're going to do here

is we're going to we're going to then

we don't have a dhcp server so that

system administrator is configuring it i

got the ip address why not i just put it

right now so we're going to do is ip

we're going to do ip address we're going

to ip helper sorry we're going to do ip

helper you see as soon as you type

helper address then all you got to do is

to type that the domain uh you know the

dhcp server address this this server

right here this is the system admin

server he's going to configure it later

on we're going to just write it down

that's all you got to do right now this

anytime somebody gets connected to that

he is going to give you an ip address

and we're just going to simply exit here

and the server admin is going to take

over after this lab and he's going to

configure the whole domain connected

environment and he's going to do all

so now the ticket is assigned to the

system administrator to configure the

desktops and other devices can be

managed through this one uh domain

controller which we call as a management

machine uh you basically this the system

administrator have these skills which i

he needs to come here work on the

operating system and also configure the

dhcp so then that server on in the on

the bottom can assign ip addresses

whoever connects to these ports right

the ethernet i plug it in and plug it

into any other machine then i should be

getting uh address from that dhcp which

is a server that a system administrator

is creating right now networking guys

are done over here now let's go ahead

domain controller so in the the first

thing you need to do is to install

operating system i'm not going to show

you this because this is too basic you

can go in and check how do you install

operating system and you can also

you know check this in our courses like

free one help this course you can also

check it in a lot of other places just

just just know that we have installed a

normal operating system 2012 r2 on this

server right here it's nothing it's not

a domain controller or anything like

that we're going to make it a domain

that machine is connected to two

networks so what first thing you need to

do in the domain controller is that

first you need to change the name of it

so i already changed the name and i

what you need to have to do is that you

uh want to give it a static ip address

which would which we did in this uh

network right this is connected to that

switch directly right now and that's how

we go we're getting the connection so if

we come here and we look at it just to

we're going to just say yes 2.3 is the

0 2 1 is fine and the loop address and

then the other one is the dns for google

we're going to also uncheck ipv6 we're

not using that right now so for just not

having any trouble we're just going to

uncheck it you can leave the check mark

it won't give you too many issues

so the first thing you should do in when

you do when you are creating a domain

controller is you don't want to be

putting two networks because what will

happen if i take you over here and let's

create this server as a domain

controller server then you wanna give it

a good ip address so that's the first

thing and also my suggestion to you in

this is that disable the firewall

because if you have the local firewall

on then you may come across a lot of

issues so make sure you do that first so

after that you're ready to get started

we're going to create a domain

controller now of course this is not

going to be 100 like office type of

network this is not why we want to

invest time here we just want to show

you what's this admin usually do and how

so then i am going to do first disable

this guy right here i might get

disconnected that's fine once i get

disconnected i can come back to it you

see i got disconnected because i was

connected on this network but that

machine is right behind you guys this is

working right here so i can actually go

kind of like make sure that it's working

everything is good and then i'll come

back to my screen and connect back again

it's going to disconnect me and we'll

try to reconnect with this network on

the right side that you guys are seeing

this one this will reconnect again but

i'm going to make it a little faster and

okay so you see we are connected back

again and now we are going to get ready

and create this domain controller and

this is what we're going to do

and the first thing you need to do is to

install active directory services on

this because that's where it starts

you're going to click on manage you'll

click on add roles and features

and then you will click on next

then we will click next again and here

we verify that there's no two ip

addresses there's only one ip address so

we verified that and here we are going

to click on active directory domain

services and then we'll click on add

and then we'll click on next we're not

installing dhcp right now okay so we're

going to click next and we'll click next

and then install this domain controller

remote services group policy management

all that kind of stuff is automatically

getting installed this is something that

you have seen in if you're a job shared

or member many many times and this is

where we also give you a full server

access where you have 30 gb ram 300 uh

hd hard disk and the uh 8 wii cpus to

play around with this type of stuff of

course you don't get routers and

switches but we this is where you don't

work then your work is mainly on this

environment where you want to be like a

junior assist admin and learning these

skills so then you can either move up

and also do really good in your

interview because we're teaching you

real good skills that are not just

basically just simple stuff it's it's

little more than simple so you get a

full access to a server through your web

browser it's a real server and then you

basically work in that and play around

with all these things that you learn for

the help desktop which we're going to go

later on i'm going to show you how

you're going to transition from this lab

to then start learning the help desk

stuff so right now we are waiting for

and then i'll get back with this is

so that is done right now and now we're

going to promote this server to a domain

controller this is a key right here

don't forget this you're going to click

on that and then here we are creating a

new domain controller in this network

we're going to say add a new forest and

jss.jobskillshare.org this is our domain

people put headquarter whatever they

want to put it they're going to put it

right here we're going to click next

and after this this is going to go to

uh where you need to put a password so

let's go ahead and give it the easy

and then it's all it's automatically

going to pick your operating system so

uh probably now that you can you will

probably see it before i couldn't see

but uh maybe now they changed it you

dns will be automatically installed with

this installation and netbios is going

to automatically pick your first the one

that we have you know given the jss so

it's going to show up right here in a

and that is what we are going to be

using for our uh logging into other

machines like jss slash whatever

so we're going to click next and then

you will get some warnings don't worry

about those type of warnings this is

normal we're going to click next

and then we will install this domain

there you go we're going to install it

after this this will finish up and it

will say okay your domain controller is

ready you have converted this machine to

from this machine you can manage your

whole devices everything from this

uh you know for connections like logins

and stuff like that active directory

any other servers that you're

installing on this network can be

connected to this domain controller and

that will be also managed and you can

applications on it and things like that

that's where your sysadmin skills were

are going to be utilized mostly

so you're about to be signed off you're

going to get this and it will

restart this machine i can just close

this quickly you don't have to close it

it'll just automatically shut shut

everything down right now i'm going to

lose connection again over here you see

it's restarting so i'm going to lose

that connection but on the background

you're seeing that it's happening

so there you go your server is getting

started after the restart and it's on

the screen also we're waiting for it to

okay so the domain controller is ready

things will start uh from here on

everything can be managed from this

domain controller so we're gonna go

ahead and do all control delete and log

um you will see that that machine is the

first one that got automatically

connected to the domain controller so if

and we look into the server manager

this machine is now a part of a domain

which when you logged in that was the

first thing that that tells you that

this is a part of domain the second is

that you will see more modules in here

and here you see active directory users

and when you click here this is where

you can start adding users in active

directory you have done a full course on

this it's called active directory users

management we also teach this in live

a lot of a lot of nitro directory so

here you can see if you go to the

and you're going to click on that you

can see that sorry the domain controller

or you can see that domain controllers

now what we're going to do is after this

we need to get dhcp because we want

we want the server to be giving ip

addresses whoever connects directly to

these ports to automatically connect get

a ip address not that we have to go

inside that computer and statically put

it in there so the first thing we need

and we're going to click on add roles

and we're going to click next and click

next and then next again and here we are

i just want to make sure that i'm

after that we are going to click add

and just click next next and install

so now we're installing a dhcp

what this will do we are going to give

out ip addresses from this server very

it's just going to take over because we

didn't last time you know one of our

labs we made this guy a dhcp the router

router is not a dhcp anymore it's just

this guy is also just giving a

connection but because it has force

and our server needs to give out ip

so once you're done with that you're

going to click on complete dhcp

configuration you're going to click next

you can choose the first option that's

fine we're going to commit it and say

done done that's fine done and we're

so now if you go to tools you see that

you have dhcp sorry not this one you

added right there so when you click on

in there but we still need to configure

it we haven't configured it because if

you go to dhcp options there's nothing

in there if i click on ipv4 there's

nothing in there so the first thing we

need to do is to create a scope then so

we're going to click right click on it

we're going to click on new scope click

next and here we are going to just name

it something so let's just call it the

same name vlan or we can even call it

and then we're gonna click next and here

it says enter the range of addresses

that the scope distributes so what range

do you want to give out ip addresses

usually you want to separate it out you

don't want to keep it in the same ip

addresses of your switches and routers

people will change something different

but here i'm just going to name it let's

and here when you click on it what is

the ending ip address we're going to say

dot let's say 150 it can go up to 150

and the length is 24 this is fine 255 is

fine we're going to click next

now here you have some exclusion stuff

like that this is a little bit advanced

stuff like i said don't worry about this

stuff this is something that you will

learn in the in our server mcsa courses

and labs that we have designed we're

going to invest too much time on this so

how many days eight days fine next we're

gonna click next now this is a very key

option right router what is your default

router remember our default router in

this lab is what this guy right here

one remember that this is our main

then we're gonna click next here

what is the parent domain name that's

fine and what is the basically a dns

server because this is the same server

that we're using domain controller

everything was on there so we're going

to be using the same server we're going

and you don't need this wind stuff we're

going to click finish and that's it done

so to verify all you have to do is to

uh click on the scope option you can see

dns server and the domain name is is

dhcp is now listening for uh you know

calls that anybody needs an ipaddress

i'm here and now how do we test it

this ethernet right now that you're

seeing is connected to it's not

connected to the actual laptop right now

it's not and i have to show you that

when i connect it then you see the light

is not even on yet i'm gonna take this

of ethernet right here that you guys are

seeing and i'm going to plug it in to

but before doing that i am going to

actually show you on the screen also so

put it on the screen so i'm going to

all right so i make sure that my wi-fi

is disabled on this laptop and i'm gonna

uh we were using a remote connection to

this server in the back that's fine we

don't need to worry about that you see

on the bottom we're getting this little

yellow icon but that's going out there

right now you see it's a yellow uh link

right here it's going out there says

and this server is saying okay you're

connected let me work with you i'm gonna

give you an ipa address just hold on a

now of course you can make it better in

an office situation there are other ways

assist admins will be working on this to

make it better dns and all that because

we have so many things connected from a

there's a lot of things that we need to

be fixing but this is normally when you

that uh you know i can got yellow then i

would be seeing an ip addresses soon

here so if i right click here there you

go so now you see you got the connection

jobshare.org 2 because i already had one

before so now i click yes if i click on

and adapters if i go to the adapter the

one that is connected is this one and if

i right click and go to status and close

details you see i got the address where

i wanted it to start and that is what

and my default gateway is this my dhcp

is this my dns is this i didn't do this

it just automatically if i if i can by

if i right click here and i go to

properties again and i go to tcpv4

properties this is automatically doing

it i have a connection now i can go to

internet i can do a lot of things

because i got a full connection

so if i can show you i can go to google

and we can type something let's say

and you can run a speed test there you

on that switch 100 mbps switches right

this is it guys this is what we can do

getting everything managed through this

server in our next videos we are going

and how can we join a machine can we

uh you know active directory by directly

if everything is working everything

should be smooth enough and it should

connect back then we'll get into more

virtualization later on but hopefully

you guys are enjoying this lab and are

learning a lot and this is all system

administrator doing everything we

haven't still got into the help this yet

have a really clear understanding now

again if you're brand new to it this is

not the only thing sysadmins or network

engineers do here this is their area

everything else is there then if you

come to server manager there are many

other things that they work on here

application specifically designed on

servers and made for enterprise level

application they usually install it on

these servers and this is not the only

server they use there are multiple

servers virtualized servers many many

uh so many things that they work on and

same with the networking guys they do

the same things the security guys same

thing then your job comes into play and

that's where you work your own stuff so

lastly just wanted to show you quickly

that the scope and then you can see

right here when you go to your server

the address leases to that computer

the rest when you connect everything

will show up right here now for people

who are wondering that do i really need

to learn all this stuff no you're just

watching it to get that image in your

head that everything is working that way

so then now after that when you learn

about dhcp it will be really easy for

you to understand what dhcp is actually

and then for people who are uh kind of

like wanting to know how do we teach we

actually prepare everything for you just

like this you know this is a full

web-based vmware server where you get

access to a very powerful environment

where you can see you have 30 gb ram you

8 vcpus to work on a lot of space right

here and this is a powerful powerful

server right here and here you create

this domain controller in your own lab

environment you create machines you

connect them to it and then that's where

we teach you with the help desk skills

right here we go into ticketing systems

we go into deployments we go into

troubleshooting we're going to remote

almost 80 of the stuff we cover right

here and you get access to it for 30

days without any interruption meaning

there's no time limit of course when you

have such a big access like practice lab

and everything else where you can then

go and specifically learn step-by-step

labs which is more designed for a

specific skill not a real world like

this one so it's a combination of these

professional the way we want to make you

but the rest of these labs are going to

help you really to understand the whole

picture because behind this we have done

the networking for you we have done the

security part for you right so now when

you see these labs and you come back to

do these labs that help the ones that

we're creating you will have a clear

idea of what's going on in even in this

network because some sometimes people

wonder i'm doing all this that but

what's the what's the back end behind it

so this is where we're going to get to

you're actually accessing these labs

also like from a virtual point of view

virtual uh sorry from the vmware point

of view how these servers are providing

these labs and everything okay hello and

full it office networking today we're

going to do part five and this is going

to go under the id fundamental course if

you go there if you want to be kind of

like you know want to take everything

with a sequence where you're new to it

and you want to learn things in a

sequential way then this course will be

the best one and everything that i'm

teaching in the lab environment is free

all this stuff you can just directly

take it from this page by clicking on it

without even registering so all this

content that i'm providing is just to

make sure that you do not invest any

money in i.t if this is not your career

so you need to come here and watch these

videos and then decide later on that if

you really want to go for the live

training or for the membership where you

want to then become that person

part five in our lab series so part one

is this one i assume that you have

watched all parts before watching this

part because it won't make sense for me

to jump into something right away it

won't make sense to you actually so

that's why i prefer you watch part one

part two part three part four and then

part five will make super sense to you

so this is where a lot of people will

get a clear idea of what that first

position is going to be it's going to

look like this entry level it helped the

specialist even they even they put

specialist in there they're putting

entry level in there this is just a

naming like i said a lot of people will

name it different ways but once they put

a person with basic computer knowledge

here a person who knows how to do

operating system troubleshooting stuff a

person who knows how to support office

basic applications in that company a

person who knows how to diagnose

utilities this is the stuff that we

teach you then this is the stuff that we

assume that you will learn inside the

you know the universities but they don't

teach you this stuff the way we teach

you because a lot of that stuff is

theoretical and even though in the

bottom let's say you either need to have

a school diploma or equivalent of one

year of experience and that is what when

we teach you you're kind of almost about

six months of person who's working and

directly in the company because the way

we teach you this real world skills a

lot of people just don't teach this

stuff and then here they're clearly

saying that a plus is preferred but not

required so this is where if you have a

plus great but what if you have a plus

and a courses that we're teaching help

the support technician active directory

user management office 365 everything

that looks good on your resume not only

look good on your resume but when you

start applying for these jobs and you

land a job just like in this position

then what happens next you really need

people talk to the system administrators

and hey what kind of person you're

looking for we're looking for this type

of person so they came here they put it

on indeed.com you applied you got the

job so today in this part system

this uh help this person in the account

i mean you have you ever wonder when you

started a job what how did you get your

account so this is what the system

administrator is doing today okay in

this company so let's just do that

in this lab we're just adding you

because you got hired congratulations so

to the active directory that you have

built in part 4 we're going to go to

active directory users and computers

and here we are going to basically add

you as a help desk because helpdesk is a

i.t person so that help that should have

more power than just normal users of

course they can really dig in deep in

there and refine their access to the hub

desk but let's say this company they

don't care about that how this is almost

the same uh he has almost the same

access like assist admin but he's just

not doing his job right he doesn't have

the ability to do that so he's going to

right click here and click on new

and click on user now if you're

i just directly came to active directory

without explaining too much about active

directory so this is where you need to

take our courses either live training or

you need to go to jobs for share and

take active directory user support

technician core sorry users active

directory user management course it's a

full course we have invested a lot of

time and energy on it so either either

you take that or you take a live

training just like i'm training you

right now in this lab that's how we

here we're just gonna name help this

help this right so i'm just gonna make

it simple this is like your name help

and we're going to create a username

this is the username that you need to

usually in a company they will put like

a for other user they'll put like a

username user should change the password

at next log on so meaning if i give

access to this help this and if i check

this next time he logs into his machine

it's gonna force him to change the

password i'm not gonna do that right now

so we just created a helpdesk account

and still this help this doesn't have uh

that rights that he can be an id person

yet because this is a normal access so

you're gonna right click on it and go to

properties and that's how we change

access in active directory it's a normal

domain users we're going to add this

help desk person to domain admins of

course like i said there are other

lower it higher it it's really up to the

company but normally this is how it is

so here we added the help desk now as a

domain controller user the help this

account is ready now i can go to any

machine in this network i can add

something in in this network let's say

for example i can add a computer to this

and that computer needs to be joined to

the the domain just like what we did so

i'm going to show you that later on in

that helped us can then log into that

machine and start managing other

got it so this is how the help desk

account is actually added and then uh

the the he will go in there and start

managing other machine users but and

thing about sysadmin also the boss told

the sys admin that can you also put some

kind of group policy so this is not

something like it's too related to this

video but just to show you that assist

admin job is also over here in group

policy management type of thing where

let's say for example the boss says that

have at least eight characters of

password in their um you know password

so if it's less then it shouldn't accept

it so this is the stuff that it happens

from group policy so the the assist

administrator will come here and he's

going to go to the group policy and then

he's going to go to the basically the

the the computer policies and then he's

going to open this windows settings

and in windows settings he's going to go

to security and then here account

policies over here password policy and

you see that the password uh you know uh

stuff is right here so as soon like for

if the if the boss says that i wanted

eight characters they can come here and

change this to eight and then next time

uh logs into that computer that help

this person logs into that computer and

he's changing his password for the first

time he it will not accept seven it will

accept eight this is where you force

that stuff so this is the stuff also we

teach in your helpdesk live training in

very detail and where you need to

understand about group policy stuff too

if this is just to kind of like show you

administrator are doing so just to give

you a little bit touch in this but this

is it you know of course after this

there's so much that sysadmin can do

applications there are new technologies

uh cloud type of things you know and we

work on very very different type of

things and that's where if you really

want to become a sys admin after the

after you're working and helped us for

at least six months then you can come

and say i want to become a cis admin

that you were talking about and then we

can give you a custom training on this

side too we can give you a custom

training on networking also we can give

you a custom training on cloud stuff

also but you really need to have at

least a basic level of you know help the

skills at least six months or you should

uh you know uh for for a year or two to

to cut to contact us to say i want a

custom training that is that is where we

are going to give you training other

than that we won't be doing that because

there's too much energy on our side and

we know it's not going to be a good

thing for you as well you don't want to

you have clear understanding of how your

account was created and also you have a

clear understanding of how other it

inside the network because when you see

that a network engineer have created a

network and you see that the systems

administrator was heavily involved in

then this is where you get to understand

how to use your ticketing system now you

must be wondering what is a ticketing

system well we will start with ticketing

right after a little bit of theoretical

understanding of some of the mental

approach that you should have to get

into more technical learning so before

we get into ticketing and any other

learning let's go ahead and start with

this little process where you can just

sit back and relax and say this is a big

the learning and how do i complete this

whole course what's the reality after

this let's go ahead and get started

you should be asking why donish what

gives him an authority to share these

type of tips of course these type of

tips can come from someone who have

months or one year of course they can

give you a little bit but this will come

from someone who has spent at least more

than 10 years in it or maybe 15 years in

it so this is where i am i'm between 10

15 right now and that's where i have

learned all of this stuff from people

because i started my it career in a very

young age so i have learned from scratch

and i had known so many people so many

different departments that i worked so

many different titles and now i came to

the position where i'm working with so

many different people that i have

trained so far on this platform

different backgrounds different cultures

different age related so i have learned

i basically talk about this stuff

beginning of my life training whenever

someone take live training with me we go

over this the reason for that is that

life training is fast-paced self-pace

self-training is slow pace so for people

who are going to be taking fast pace of

course they then need to know this

but it is it is going to help everybody

so first let's talk about this first uh

train to be patient basically this is

something that you have to train

yourself train your mind because you're

not going to naturally become patient

so what i'm saying in in in according to

our course you need to watch the video

so if there's a section that has a video

and there's a task in there and that

now it's up to you you may want to go to

that video change the setting and make

it faster if you think it's a little

but at least watch it fully so you can

understand and next time when you go to

the lab then it shouldn't be an issue

but again even after that you should

still train yourself that i'm going to

be patient even if i can't do this lab

let's talk about this because if you are

working in a company as a hub test as a

support personnel then you are a part of

that company and you know that you are

and what i mean by that is that you are

going to be supporting customers

right so you have to basically train

yourself that i am going to be working

with someone who is going to be having

issues so if i don't have the ability to

be patient how can i work with somebody

who is also in the same situation

so and this is actually an interview

question too a lot of people will will

tell you will ask you how do you deal

with stress because they know this job

is not something you can just go and

very easily in the beginning it is going

to be a little bit stressful in the

beginning later on when you learn things

you become pretty comfortable with this

stuff so the first thing i will tell you

in specifically about these courses that

you're taking please don't skip these

videos if you want to learn then at

least watch the videos you can skip the

labs if you want to if this is not

required by our projects if it's

required by project you really can skip

it because you have to do it then but if

it's not in the project then skip it

then the second part is accept the

this is very important for you in i.t

career in it it's not that we every day

we work on different things it's not

let me give an example if you get a call

password lockout you know that it's a

part of active directory so you're going

in the beginning let's say you unlock

the person you got a call again you will

10 000 times let's say you spend so many

years in that company then you will

call is just repetitive call so i need

to accept this reality just like that

nit 80 to 70 70 to 80 of these things

are all repetitiveness so you need to

accept that because if you don't then

you're stressing yourself then you're

going to be getting annoyed why am i

going to do this all over again and

again you see to fix that then you need

to learn automation then you need to

learn something scripting and that's

where you become more advanced person

and that's where you appreciate your

knowledge yourself because you say okay

i did something really cool i used when

i started my job i was doing one step

let's say in five minutes and now i can

do 10 steps in few seconds because of my

and that's not just scripting i'm saying

you can do anything in the future you'll

learn many more things but what i'm

basically saying is first is to be

patient don't skip the videos in this

course and the second one is repetitive

repetitives in even in our courses you

need to make sure you are doing these

things again you're when you're doing it

again don't become annoyed that oh i

just did this why do i have to do this

fundamental course you're gonna learn

something about how to add an active

directory feature or something like that

then you're going to go to our real

world course which is the help desk

technical v 1.0 course which is a new

course equivalent to our help desk entry

level specialist course which was free

for for a while and still free but we're

not updating it and in that new course

you're going to learn the same thing

again but now you're going to learn it a

little bit different way basic basically

we're going to be talking about okay now

in a company you know you're going to

get this when you help this machine

while in the help this the fundamental

lab you are given a task you just need

to do it so you see same process but

different methods and that's what we

it is a lab environment don't stress too

in the lab environment we're not

checking that you know how much uh if

there was an issue and you have resolved

masterfully meaning like you went in

there you learned it you specifically

went to some really really details in

there we want you to finish that task if

it's a project if it's not a project

related lab then we don't want you to

waste too much time on it the reason for

that is that you will do this when you

go to the work they don't expect you to

finish every single thing or be a master

in the beginning because when you go to

they don't think that you have that

level of knowledge that's why even in

hub desk or i.t support positions their

levels level one level two level three

and if people really want to hire

someone with a lot of skills they're

gonna specifically say that we're

looking for level three or level two

in a level one position they just want

you to know the concept you know you

have done a little bit here and there

and you know the basics and you can go

to google you can go to the communities

you can ask somebody you can ask more

professionals and how to fix it and they

will tell you and that's what they're

in this lab environments if you see

there's an issue with the lab let's say

it's a practice lab issue that i mean

it's not supported by us but it's

supported by practice lab i will say

skip it and let us know there's an issue

in the lab and we'll say okay you don't

need to do to do that project no worries

as long as you know the concept you

at the maximum level or at the mastery

level you don't need to really get into

that okay i learned something new today

about imaging you don't need to master

imaging over here as long as you know

what imaging does and you know few tools

that we have shown you that's enough

because you're going to do that at work

don't try to do it in these labs because

you will never finish these courses then

don't try to overcomplicate and master

something i already talked about this

this is what i explained just now that

just don't try to master it because it's

not going to work you are going to fail

with this stuff we have done this many

times in our career and we failed and

iit is not all about mastering something

i tease about you need to know few

things that's related to your work

simple as that let's talk about it

smart learning another very important uh

a lot of people in the back in the days

remember there were not many online

courses there were not many people who

were doing what we were doing now on

youtube there were not many people like

that so people were actually open in

sharing knowledge because not many

people knew so if somebody knew then it

was a trend in the company as well that

if you know a lot then okay you're gonna

teach it to other person or that that

was a good feeling right now but now

uh you know things are so much so much

availability is out there that you know

people don't have that kind of you know

drive that why should i really teach you

if you have everything online why do i

have to invest all this this time with

you remember everybody have families

everybody have time everybody have

things going on in their life so this is

back in the days it was like that but

now it's even more complex online is

made of so many things now technology is

made of so many different things hybrid

technology for example you have active

directory now here and you have active

drought as your reactor directory in the

cloud you have office 365 you have

outlook in the cloud you have so many

things mixed up now that people don't

have that kind of time to teach you so

what do you need to do you need to first

what is it that you want from this

and then what kind of you know titles

are you going to target so here we say

that share your goals with experienced

id professionals it could be us contact

us we you have our number you can

directly call this number send a

voicemail send a message at least if

you're not taking a live training we're

not pushing you on live training or

anything like that we know that's the

best option right there but at least we

can tell you that you are on a right

path or you are on a hard path or you

are on a manual path or or you are on a

smart part so see we can actually really

help you in this stuff so only focus on

targeted titles how would you know this

stuff somebody has to tell you right so

the first step is you you contact the

professional then he he or she told you

the titles that you should be focusing

on so once your your titles are focused

then you solely concentrate on the

specific skills in this title because if

then i t is too broad a lot of people

come to me they say i have mcsa i have

nice advanced certification but when i

ask them what are you really trying to

achieve i want to become a nit person

but that's not an answer i want to

become an i.t person we go back to that

you did security you did this and that

but do you want to become a security

yes but that's kind of like i know hard

but i want to become an okay i'm like

that okay you want to become a help test

that's that's the easy one right and

then they say yes that's what i want to

do you see now we fix this area right

here right we're going to fix it because

of skills you're going to require

so in this course and other courses

you're going to be specifically you're

already targeted if you're taking the

zero course you're already in that

target right now so you don't have to

but of course if people are watching

this with with the you know general

they're not taking our courses then they

should be contacting us or people who

you know people who are in i.t

contact your friends don't be shy

ask yourself interview question i'll put

you know every time you're taking these

courses you're taking the videos you're

doing the labs convert that into

interview question a lot of people

contact me after live training that can

i have a interview question even though

no one can give you a hundred percent

correct interview questions we do

give you something really cool that it

helps a lot of people but the problem is

anyone can think of anything and that's

where we're talking about another human

how the other human mind is working what

if this manager knows that these are

something very common i'm going to do

something different i'm going to put

something different for this person but

i will find out that if this person

knows about it or not so when you do all

these tasks in this lab and all these

courses that you're taking i can

guarantee you you will create a thousand

interview questions for yourself by

doing these self-ask interview questions

how you're going to go to the task and

you're going to say in this task it

tells me to install an application and

deploy this application on a different

then you should ask yourself what kind

of deployment tools have you used in

this environment or this lab or how did

you learn it you see now that's an

interview question you you just turn

your learning into an interview question

how cool is that because now you have

built so many interview questions for

yourself and that should definitely help

show your learning on the resume you

should definitely put the labs on your

resume you should say that i have done

this lab that lab you should put all our

courses on your resume even if you have

not completed it put in progress

and key terms on your resume you're

selling yourself so when they see these

terms it's it basically it's a

conversation interview is nothing more

than a conversation you have to be

confident it's a story so somebody has

to either be inside the story and be

very happy that you they're seeing

something very you know common that they

want to look for or they could see okay

this is a pretty boring story i'm not

even getting anywhere and that's where

you kind of don't get calls so even if

you are not certified from us you really

need to put all these courses and just

right you can always show that this is

now practice practice practice i mean we

for next few days or few years but if

you're not practicing in it trust me

the first thing you should be asking and

if you look at our screen right now

and look at the description titles on

if you look at these titles these are

help the service coordinator help the

specialist help this technician tu1

helped us and it doesn't matter even if

it's a systems administrator network

engineer even a software developer even

anyone that's a power user that's an it

in more of an uh admin category of

tickets what i'm saying is that this

person will be assigned a call then this

person will be doing something with that

call this person will be doing something

so what is that so if i just show you a

image now this is from testout.com who

this is going to help us understand how

the ticketing system is very important

piece in this whole i.t career so if you

back in the days let's say for example

this is a small office and this is you

sitting right here as a helpless

i.t support desktop support or if you

are even a sysadmin or network engineer

whatever your technical position is

maybe you're a database administrator

and you're working in the small office

let's say they have a lobby with a

receptionist and one office with

and there are different type of you know

departments over here and then you have

back in the days people will just walk

office we call it a hallway ambush

calling you directly on the phone

let's say from executive office or

somebody will be emailing you through

the computer and then you will see an

email somebody's walking you and

you have to have some type of management

and that's fine even if people are

you still have to have something to

issues that you're facing at the same

and also you may be just working on a

very critical project right here while

somebody can just walk in and totally

disrupt your you know uh the research

that you have been doing for the past

two hours and you're so close to your

solutions and now somebody just walked

in hey i just spilled the coffee on my

keyboard can you just come in and fix it

um you see some of the things can be

known to customers some of the things

that we have to train customers so this

is where a ticketing system is not just

for nit professionals it's not just for

us a lot of people have this

misconception that ticketing system is

just for it people it's actually not

it's a it's a full process this is where

really really work effectively if they

have something like this in place

it will make sure that a critical calls

differences between a critical call and

a normal calls this is where why we have

you know different type of levels and

this is where we have slas stuff like

a system is so important because you got

to manage your company effectively

so that is the reason why we need

ticketing system of course the reasons

are way more than that we're going to go

into more detail but that's to just give

you a little visual right here that why

it is so important because now what will

happen if you have a ticketing system if

this person is having an issue with

something very minor all they got to do

is to go online to their machine and

there will be a portal and there will be

let's say from this server there's a

server right here or maybe in the cloud

let's say there's a cloud and this

application is provided to them through

their web browser so they will just

submit a ticket and this will have a

different type of urgency maybe they say

oh it's not that urgent i'm gonna put

four on it so i don't care about it

right now but maybe later on whenever

you guys have time so we come and fix

this issue for me or maybe give me

something right so then they'll send the

ticket so it's gonna be like a number

let's say number 30 or ticket number 30

and then you you acknowledged it you you

saw it you acknowledged it you assigned

it to yourself but it was not urgent so

there you go you know that there's

something going on i'm just gonna keep

track of it now this person executive

person is having a critical issue he

went in there or he called you or he

sent you an email or she sent you an

email it doesn't matter but if it comes

over here then this technician right

here see okay it's an urgent call so

this is level one issue maybe i'll just

go right away and fix it or whatever

their sla or whatever their urgency

time works this is all up to the company

and then you're just gonna perform that

based on what you have in the system

so you see everything is managed and

everything has a track so even if your

manager comes to you now what were you

doing for the past three for the past

three hours you can say that look i i

signed this ticket i'm already this is

not a urgent issue i went in there and

this is the ticket that i spent this

much time on it you can see i signed it

to myself fixed it came back and then of

course ticketing is not about just

management just sending a ticket this is

not about that it's way more than that

it's basically putting your time putting

the resolutions putting documentation so

many different things is a part of this

one system and that's where your company

work better and everybody can have

benefit from it because your i.t staff

is being utilized the correct way

they're not getting ambushed because

somebody have thought these people

somebody have given a strong language

that don't just go walk up there because

this is such a minor issue why don't you

just put a ticket because that's where

we are going to be helping you

effectively so you see it's even before

it you you don't go and educate these

people it's going to be coming from the

management it's going to come from the

top people and that's where when they

sit together everybody decide on this

one thing that we're not gonna just do

this this is a process we all have to

follow it and that's where the company

can really really perform better

why it is so important for you to learn

why are we doing this whole lecture

this is why we are doing this lecture

it's not because what ticketing system

is and all that because back in the days

nobody was teaching this stuff so why

what's the urgency why did we even

introduce this whole training based on

four years ago now we're doing another

upgrade this is why if you look at your

indeed.com and you go to any positions

this could be a you know level one type

of position most of the level one

positions and level two level three

this job is basically assigned to you

this is a your job for the the first

you are the people that are going to get

these tickets you are the one that are

going to be opening up a very critical

issue or a very small issue it doesn't

matter it could be a request but you're

the one who is basically starting the

whole process so you have to be a very

important person and you are the first

line you represent that company so this

is why people are so strict on ticketing

and managers are so kind of like coming

in and say hey what is it what is the

process of this ticket is because a

manager is also being managed right a

director is watching a manager uh as a

cio or whoever is above director they're

watching the them and the ceo is just

looking at the whole thing because

that's where he can run the whole

business or she can run the business

or anyone so here's the thing i mean if

you look at these titles these are all

hub dispositions help this help the

i mean these titling has nothing to do

with most of the i.t jobs we we kind of

we already talked about how you know um

this has no meaning if you're going for

level one positions these you see tier

and they might call you a specialist

none of these are you know this has no

i i support positions basically

so if you come over here and you look at

it all of these positions have what in

common tickets tickets tickets submitted

submitted creating a ticket reporting a

ticket and and if you look at this one

in detail it says you know track and

close it oops don't worry about that

drag and close a ticket i'm going to

this is very important right here

so they're saying open track and close

tickets so they kind of like make it

easy for you right they want you to know

that you are going to be doing this this

is going to be your job so the first day

when you go out to the company and you

a pc they give you the pc you know that

you can log in as active directory know

some of the terms that i'm using if you

don't know this this is why you need to

take the training by the way because

active directory is a part of it now

ticket is one thing you get a ticket you

the ticket is the technical skills the

or the reactive mode of technical side

so you pick up the call you become

you open a ticket you are the technical

person to go and fix it or assign it to

somebody else who you know can fix it

for example if it's an issue of a

website or server related issue that has

to do something with the server then you

will go to systems administrator maybe

you will assign this ticket to a systems

administrator so this is why it is so

important to learn about not only learn

about what ticketing is but actually how

to perform tickets is something that

you're going to learn from our training

now this is the reason you are actually

training about ticketing because people

are going to ask you do you know what

ticketing system is have you used the

ticketing system before do you know what

when would you close a ticket have you

done any resolutions have you done any

documentation all of these questions

these are interview questions people can

so let's move on because we get the

point that this is why you need it

now if we look at it what's the reason

behind ticketing system so let's go a

little bit more detail on this and just

brainstorm over here so if you look at

systematic way right it's a systematic

tickets and answer the support query

if you have five technicians in your

company you would like to have some kind

of organization organized way of

doing things so if there's one ticket

second ticket third ticket four ticket

five fifth ticket and you have five

technicians then there are there got to

manage these five people and you can

assign them tickets based on their skill

so after this we have centralization of

customer communication so of course your

customer is also a very important part

in your company so if you let's say for

example these are all your customers

right here these are all 300 customers

right and this is your ticketing center

ticketing system or your office it has a

of course taking a system doesn't mean

like it has to be physically there

you're just watching the portal from

centralization of customer communication

so basically every person comes to you

and it's centralized right everything

all these issues comes in one place it

doesn't go to left and right or

somewhere else it just goes to this one

help for prioritization this is very

important because if you get all these

you got to know which one is a critical

ticket which one is something that can

wait for two or three or four days and

which can be like maybe done in two days

so you got to know how to prioritize and

then based on people different type of

people you got vips you got normal

people you got everything different

things are going on in the company of

course and that's where you need to need

to know how to prioritize uh tickets

so allocation of work according to

skills and availability and that's where

basically a manager's role will play uh

senior level technical roles will come

play and then this is where you need to

decide that uh basically who gets to uh

you know solve a call so basically if

this is an issue with a networking and

there's two type of networking engineers

in your company one is more of like a

routing guy another person is a

switching type of person then of course

you need to know how to manage that

communication of course this is where we

mentioned this is why it's centralized

ticket formation to ensure no query

remain unresolved now that's that's so

important because you don't want

tickets to be coming into your queue

ticket one ticket two ticket three

ticket for all that it's gonna pile up

but if let's say you you solve the ones

that you like to solve but then you

don't want to solve this one what

happens now you got a customer that's

not happy now in this world in 2020 it's

not about just one person getting upset

and then that's not going to affect your

business it's about one person getting

uh you know upset and that one review

right that and that customer can be a

very important customer with a very

uh you know high number of social media

access and there you go you got a

problem now because back in the day

social media was not that much right now

everybody got accounts and they have

followers and everything so one bad

have a very big impact on your business

so this is why nothing gets to be

unsolved you got to know why this is

in queue why this is in an email for two

months why didn't it get the answer at

least somebody should have replied to

this person if it was an issue so you

see why this is so important this part

speed up the support operations of

course we talked about it why it's

important because everybody's doing

their job if you know you got a five

tickets today and you resolved it then

you're happy and then everything is uh

you know moving moving fast and if

things has to wait because there's some

kind of equipment needs to come and you

need to fix it then of course that

everybody knows about it now so there's

no problem with if there's even a delay

and people know about it there's no

problem everybody understand that and if

you work in a business environment

tickets assignment and resolution based

on priority we already talked about

prioritization but assignment is very

important right here because this is

where a lot of people will test you is

do you know how to assign a ticket

because when you are a new it

professional most of the time you just

don't know who do i assign this ticket

so let's say for example this is a

ticket that you just came it came to

your email and it's about let's say an

you don't you just don't know over here

like for example a logon can be many

many different type of issues it could

be negative directory account issue it

a database issue that maybe a database

is down in the back end it could be a

lot of different type of issues so you

this based on your skills and based on

knowing your company of course it's

going to take you time this is not

something you can just learn right away

it's going to take you time to

understand that how many power users you

have in this company who gets to resolve

what and then somebody has to teach you

that these are the different type of

departments this could be a software

development department this could be a

networking department this could be a

security department this could be a

sysadmin department this could be many

more departments a web team so then you

get to assign the tickets to the right

based on their skills based on the the

nature of the call so many different

type of things can be uh can play in

here and this is what we teach you in

our training when we are training live

stuff like active directory or even

talking about software deployments or

web servers or something like that then

we kind of tell you that this is where

you need to go and we also give you more

uh tricks to to find out how you can

quickly find these people and that's

what we're going to do in our more

routing the curie to delegate support

this is exactly what we just talked

about right now so these two are kind of

like the same thing save time to

automate workflow a lot of people are

scared of automation so if this if let's

say this process becomes automated if a

ticket comes or let's say a ticket comes

or somebody send an email to you to

support at jobshare.org i'm having this

issue whatever abcd issue and then a lot

what happened is that okay this came to

my email but that's still not a ticket

it's a ticket but it's not a ticket in a

the older ticketing system what you have

to do is to copy this whole content and

you will put it into the ticketing

system so this is let's say a ticketing

system so this is a manual job right

here right you got to do this for how

many tickets i mean imagine if this is a

big company and they're getting tickets

left and right and you're getting so

how many times can you do this this is a

manual job it's a tedious job then it

will become a problem right and you can

miss things you may not copy the things

correctly all that kind of stuff so the

new ticketing systems are like you send

ticket sorry so you send an email to a

support jobscochair.org and it

put a ticket for you based on the

content of that call so it's automation

so this may say okay i'm having an issue

with my username my my application abcd

and that application if it's fitted

inside this automation then this will go

out there and it will create a ticket in

the system so you see it automated your

work so you're not doing manual work a

lot of people are scared of this

automation that this may be a problem

because then i will lose my job now this

is why we tell people that you need to

get trained on more technical skills

like more stuff than just ticketing

systems so then of course you're not

going to lose your job but if you're

just doing this job as a ticketing

system person who is just doing

ticketing for a very large company then

do know that this automation can impact

your job in future but at this point

people want you there because they want

a human in there to make sure that

automation doesn't make any mistake and

that would be a problem because remember

they don't want to upset their customers

and customer service is everything and

specifically in this area if you was if

you were hired to do ticketing

for let's say 80 percent of your job was

to do this ticketing for a very large

company then they don't want to upset

their customers and you don't want to be

making mistakes as well so this is where

automation can help companies like who

have helped us technicians like who are

doing both everything they're going to

come and do the ticketing and they're

they said this is a ticketing piece

right here they're going to do ticketing

and at the same time they're going to go

and fix that issue right so there's

they're going to go and fix this is just

a i'm creating something here so they

said they're creating this fixing this

automation will be the best thing for

these people because they were hired to

do this stuff they were trained to do in

a plus other type of trainings and our

trainings and everything right you were

you were trained to do more technical

stuff so then they would love to

automate this process because they hate

this type of work i mean nobody likes

this type of work trust me nobody wants

to sit in front of the computer and try

to do ticketing all the time you know

this is where a lot of people come to us

like i don't want to be a ticketing

person i want to be a technical person i

want to be an active professional right

so this is going to definitely help

because then when you are happy you get

to do your job even better because you

love your job so this is where

automation can definitely be a good

thing but like i said there are

you know scenarios that automation can

be good or bad for certain type of

okay so now moving on of course improved

support performance or using

productivity tools uh utility tools for

quick resolution and query self-service

and so let's just talk about this this

is more of a manager type area too

because a lot of managers will be

looking at reports they can come and ask

you did you do your work you can defend

your work uh they can look for issues uh

actually after one year they're gonna

run a report and they will see oh we got

a lot of problems in this one area why

is this happening and that's where more

you know people will join in more of a

service desk analyst or people who are

have a little bit more knowledge of how

to deal with you know performances and

how to fix things and they look at the

overall picture and come brings a

solution to your problem so you as a

dealing with this issue again and again

after two years or three years that

you're doing the same thing they got to

be a fix then so that's why they need to

so of course the the knowledge base is

another big thing ticketing system is

not about just sending a ticket and all

do all that kind of stuff you got to put

links for people password links

company-specific documentation uh how to

email into your phone and different type

of documentation that you can provide

through the ticketing system and that's

why they use knowledge based and even

for your own technician you may build a

knowledge base so then they can do their

work easily because they have already

came across an issue and now they got a

enable your customers to raise a concern

from any channel so of course this is

2020 right now everybody's using twitter

uh you know so many different type

facebook um instagram and there are so

many areas that you need to connect your

ticketing systems sometimes there are

different type of managers for each

social group but again do know that

tickets can come from anywhere anytime

lecture one for today and we are gonna

move on to lecture two and that's where

we're gonna get into what is a ticketing

software and we will move on to more and

understanding of ticketing system and

then at one point we're gonna get

technical and we'll do a lot on hands-on

so we are going to start in this lecture

too now specifically about what is a

help desk software what is a ticketing

system software like this got to be

this is basically right here the

definition is i t teams typically deploy

help the software to manage the it

ticket life cycle automate routine tasks

and optimize their processes and

now this is the important piece right

here which directly results in increased

better service levels and improve

so when it is a time to pick a ticketing

system it's not something that you as a

level one will just go out there and

tell your ceo or manager that oh we need

a ticketing system if they don't have it

and you know about this feature and this

this software yes you can go and tell

they will already have some type of

implementation because you are the one

who are who is joining this company uh

maybe they need you as a second

technician or maybe they need you as a

fifth technician so they have already

so this requires planning planning with

every department in your company you

don't just go out there because this

ticketing system is so famous so i'm

gonna go for it because everybody's

using it it doesn't work that way in the

ticketing system it has to be planned it

match your business goals it has to make

sure that every single department

understand it and they can use it

because this is the reason you want to

use it to make sure your processes get

better some of automation workflow and

overall the experience the customer

service experience gets better and

so some of the key features in help the

software includes incident and service

so basically a lot of time it could be

you know something that it could be an

incident or maybe something that people

are requesting something so that's also

a part of this you know whole system

because sometimes people are just

requesting something let's say

i need a printer because this printer is

too old now that's not an issue but it's

also something that it's all this

slowing down business it's slowing down

a lot of people so then it becomes more

of a flow that okay has to go through

accounting and you have to wait for that

somebody has to approve it and then once

they get that printer then you also get

involved as a technician because you're

now another thing is a problem and

change management so the thing about

this is that there got to be some type

of system that can track problems that

has to have some type of resolutions

that has to have some type of fixes as

well sometimes ticketing systems are so

advanced that few things that it can do

by itself and some ticket some ticketing

systems can come with a self portal

service now the self portal service may

sending a ticket which i'll show you in

a second it will be just sending a

ticket to a technician but it could be

something connected to active directory

that even a user can reset their own

password which the user can even update

their own let's say inventory data if

they allow it there's a lot that can be

done right so another thing about is it

has to have some type of slas you know

somebody has to make sure that they

understand what are different type of

levels what are the priorities and stuff

like that it has to have all these

features that users can understand it

has to be very easy for user the front

end has to be extremely easy just

issue where can i attach the document

okay level one means this urgency mean

this i'm going to send it to the

now when the technician gets into their

management portal they get this gets

advanced then then they have to do

certain things to make sure that ticket

is assigned to the proper team it is

being handled correctly the the the the

little tiny money pieces has to come

together from a technician then to make

sure that later on when a manager runs a

report on top of these different type of

feature it really really helps the

business at the end and then they can

what are the types of helpdesk software

helpdesk can be classified into

different types based on deployment

method size of targeted audience and

source code availability as listed below

so let's go ahead and what is that

so the software can come in different

type of methods you know you can have a

cloud-based ticketing system so for

example spice works if you go to

spiceworks let's just show you that

in this ticketing system you can see

that this is a cloud-based ticketing

system because if you look at the link

its own spice works meaning we are not

uh we're not basically giving this

access it's it's spicer's giving us this

now you can see the link clearly so

software that you can actually download

it and then you will have the same

features but of course when it comes to

the cloud cloud is more current

put a patch very quickly they can change

they can fix a bug very quickly and they

can give you features very quickly you

don't have to do anything from your end

you just probably have to know that this

is getting changed as you can see in the

ticketing system you can also have an

on-premises technic system and this is

how it used to a lot of people started

ticketing system like this just like any

other software's back in the days but

now you have both you have a

on-premises software and you have a

cloud software because again it has to

be company deciding this feature because

maybe this company say oh i don't want

uh a cloud i don't want any of my data

to be on your server i want it on my

server because it has a lot of critical

things in our ticketing system so they

will definitely go for a more

on-premises type of software so if a

if somebody's selling a ticketing system

software right right now currently in

2020 they will offer you both they will

say okay you can use it your own server

we will help you implement it or you can

just use our cloud-based system just

like i showed you in the spiceworks

now of course there are more enterprise

ticketing systems and and those are very

very advanced and i'll show you one

enterprise level which is this one uh

this right here servicenow i'm sure you

have heard this name before servicenow

management is very uh advanced at this

point when it started when we created

the video like four years ago it was

very basic at this at that time it was

also well known and that's the reason

that they are in the market and they

have so many uh you know different

levels of integrations and different

type of coding even you can become a

developer in servicenow just by doing

this you can get a job as you can see

servicenow developers available in

rockwell right now as i'm making this

video and then of course you can go in

there and you have a huge amount of uh

you know um uh just just too much it's

just too much so don't get into this

stuff right now i don't want to scare

people that oh that's is this what i'm

going to be doing no this is for

developers this is for the application

administrators this is for the people

advanced level that are going to come

and do these things for you all you got

finish all the job and everything then

at the end you're going to only

you need to know what is my portal how

are my user going to submit a ticket and

how are they going to check the ticket

because you are getting a call based on

basically you just need to know okay how

does the portal look like maybe i need

to put some documentation in this portal

that would be your job and maybe just

guiding them that okay you can click on

checks ticket status put your email put

the ticket number and then there's there

you go you'll see it if they have to

sign in they will sign in if they ask

you can i create a ticket can you can

you guide me how to create a ticket then

you will need to know this form

basically okay what is this email mean

where can i get my this number or that

you will just need to know that as a

level one that's all you got to do to

know the the user end but of course

after this you need to know the back end

which is the most important part in

ticketing system which we will do in our

third video because that's more

technical we don't want to waste our

time in this video because we still have

so then of course there's other ones too

it depends it depends on the company

because if they are going to go for open

source and of course open source usually

don't come with kind of like an

you either have to buy it from the

people who are providing open source if

they're not providing then you're on

your own and you've got to know how to

make this whole thing work because then

of course there's a lot of uh you know

somebody has to then manage it this is

going to be a management decision

so a lot of people will ask you this

question what are the differences

between a help desk and a service desk

so you can see right now the explanation

right here is up until the introduction

of information technology infrastructure

itil version three in 2007 that two

terms helpdesk and service desks were

interchangeably so a lot of people will

say help this is that the service test

is service test is that the help desk

service test is mostly related to this

itil and it has a lot of different type

of you know courses and different type

of levels in there that's a total

different world right there so you can

see right here since then this practice

has changed within the iti itsm industry

however to uh to the average end user

their differences remain blurry based on

itl v3 description of two terms there

are few key differences that help this

end service test so let's go ahead and

so on the left side you can see how the

user centrics help this our point

solutions help this are reactive in

nature you can make it proactive

definitely like by getting trained from

us that's proactive proactive

uh you know learning how this are for

end users so if you look in the right

service desks are business-centric

services are integrated service decks

are more proactive service desks are for

technicians and end users so if you look

at the overall picture yes you may see

the service desk people are going to be

knowledgeable in business or all

thinking of how this whole thing is

working maybe they may also have

technical knowledge so of course that

person will have more technical skills

than just a simple help desk

but the jobs that you're applying for

are very specifically targeted towards a

reactive nature you just have to go and

you have to go and fix that issue you

have to just take a ticket and assign it

extremely easy stuff it's not it's not

on the right side it's definitely

someone who needs to have more skills

and that's not what you're getting

trained for you're getting trained for

this very simple job that it's going to

be in the beginning just assigning

tickets learning the process learning

active directory stuff learning

installation of the software printer

stuff uh file permissions all that kind

of stuff you just need to know and

create a ticket assign it to yourself

close it or you just need to know how to

assign a ticket to somebody else

as you can see on the bottom they

cleared it help this or subset of

service test so it comes under the whole

so if you look at the flow now how does

it work if somebody basically sends you

a ticket let's go ahead and do that

you may have users inside your company

now before i go into this uh slide

it really depends on what type of

you could be working for a service

provider so let's say this is a service

provider right here this is your company

and you may be having clients building

clients i'm saying like big buildings

with 300 users another building with 200

users another building with this many

users so you may be working with a very

large service provider so you can see

your job is going to be very heavy on

ticketing and somebody has to make sure

that there's a good ticketing system in

there are a lot of people and these are

so make sure that you know that this can

one company may be using different type

of methods to contact you maybe this is

a company that are not very techy and

they're just using email so then

definitely you're gonna have a lot of

flow for ticketing but maybe this

company is used to a lot of phone calls

maybe they have smaller businesses

outside and they're calling you directly

if somebody's calling you from

putting a portal or a ticket maybe

they're just directly using some type of

portal that you have told them that

please send us a ticket based on this

ticketing system but even these

companies have their own ticketing

system so they wouldn't like to use two

different ticketing systems so it

so this is where maybe their technicians

will create a ticket for you in your

ticketing system so it can can get

little complex so just know that when

you are working in a company and you're

doing this training it's not just about

office and you just got a ticketing

system and people are going to call you

it can have a very complex environments

you could be i mean you're dealing with

just single users and they're just

in any company you have this hub this

environment you have your own office and

everything you have computers and let's

say you have implemented a ticketing

system so what are some channels that

you can get a ticket from so when we

discuss that you can get a ticket from

my email somebody can send a direct

email to support at jobscoreshare.org

and that should be considered a ticket

so if the ticketing system is advanced

enough that ticket may be created from

that email because they sent it to this

you don't want it to be automated you

need to make sure that this is this a

ticket or is this just a question so

this could be just a question that hey

you know small question i just need to

know what are your hours that's not a

ticket now right you can reply back

these are our hours and most likely they

but it could come to be more of a ticket

so then of course you got to do the copy

paste or you get you have to use some

kind of automation to make that a ticket

another wood ticket would be a phone

call so you could also get a phone call

and you know okay i'm having an issue

with my user my password is being locked

out now that call itself is technical

we're not getting into that that's a

technical skills that you will learn

from our training that's reactiveness

i'm talking about when they were saying

that help this is more reactive in

nature that's the reactiveness got

activated your technical mode kicks in

and you help the person but what happens

after that is become it becomes a ticket

because you cannot be making a ticket at

the same time you're helping somebody so

sometimes people will call you and then

after when they're done with a call you

will just say okay i spend this much

time i just i just reset a password for

this person so this is my resolution and

you close the ticket so when a manager

comes to you that you spend two hours on

the phone what did you do so then you

can say here you go is my ticket

managers usually don't come and ask

they will go first and check the ticket

and they will okay everything is great

now this is where the ticketing system

mainly used because of the portal the

portal that we're talking about is this

right here which i just showed you so

this is the portal right here so let me

a portal like this so this is like the

where user what user can see

so as you can see right here user can

come over here and then look at the

documentation and stuff like that

whatever you have for that portal it's

so then they can come and create a

ticket and of course that's where you

you will get in the email or maybe in

the ticketing system which we'll discuss

in the third video so this is where you

can see that that this is another

channel and that's where you need to

know that web portals are being used

now like i said this is 2020 people can

be using many different type of

connections and platform and that's why

more advanced ticketing systems like

servicenow uh these systems you they're

more than ticketing system by the way

they're they're they're just call

ticketing these days they're more their

itism or everything that is included in

in the whole process it's called that

now so if you can look at it they make

integrated with so many different type

of solutions and that could also comes

and then you basically comes to you

right here and then that's where you

will be creating a ticket so you can see

these are users right here these are all

of this stuff right here if i didn't

explain this correctly these are all

from outside that they can call you

okay i think i didn't explain this

correctly before so these are all your

web portal forums chats many other

things depending on what we have come

and that's where tickets is created

right here so once the ticket is created

then of course this is an important part

right here this is very important right

here look at my store it's messed up let

but it really really depends on like i

said the business model so for some some

tickets could have a long process

meaning long long as in like a very

you know well thought process based on

it has to go through something maybe

some automation will kick in maybe there

are some rules that it has to go through

maybe there's slas based on the business

or it could be just a direct ticket

place in group assign it to somebody

else you got the ticket you're here

you're the technician and you just

basically let's say this is a technician

right here and you assign it directly to

whoever you need to assign that ticket

maybe you're the tier one right now you

got this username and password or maybe

you got a software installation request

all you did is you went to the computer

and you you assigned it to yourself done

no no problem you just put you closed a

ticket it could be that simple or it

could be very complex where it has to go

through all these different type of

things in the ticketing systems

environment like i said based on

then of course it can get complex

then you have to know that and you don't

need to worry about it as a technician

as a person who is getting trained on

this training you're getting a level one

job you don't need to worry too much

too much about like you know business

rules or this or that that has something

has to be done from a business i mean

you can you you don't have some kind of

magic to know this stuff so the only

thing you need to be worried about is

okay you understand your customers you

understand the different channels and

you know that there's a ticketing system

there's a portal and all i gotta do is

to make sure that i i know enough to

that this is my call or this is somebody

else call and you just assign it to

yourself you fix it technically you

assign it to somebody else you fix it

they fix it technically and the and the

but the most important part in this is

if you do not acknowledge it even as

level one and even as a new user you're

putting a negative vibe out there that

maybe you're too scared or you're not

too confident to even respond to the

so here's my biggest tips for you so

let's go into let me show you some of

the real tickets how it looks like in

the ticketing system so let's go ahead

so we have a real world example of many

tickets in this ticketing system

as a technician you will have ability to

uh you know layout so you can go and

change your layout to my open calls

network dashboard default and stuff like

that now if you're looking at this and

you're like is this exactly what i'm

going to see at work no it depends on

what type of ticketing system you use

but it doesn't matter most of the

ticketing systems 90 of the time they're

all the same because it is how they are

this is why they are in the business

because it has to have the same flow

everybody understand that it has to have

date of creation the level the urgency

level the description so i can quickly

check okay is this the is this what's

going on with this issue and then i can

double click on it and get to more

details and then of course it will have

a due date and status and then we'll

have some other features like searching

all that stuff so just to show you this

ticketing system you can see this is a

different taken systems i support i

believe and this is another ticketing

system that we are using so you can see

it has the same ability search the

ticket number a subject form priority

assigned to customer and different type

of features so like i said it depends on

the the level of that the system like

how advanced it is and it also depends

on how advanced do you want to make it

it has to have all this stuff like i

said it has to be done from a management

side somebody with a with a lot of

knowledge will be doing this before you

all you have to do is to go to the

company and then you will see a

ticketing system in front of your screen

they will give you a link you'll open it

there you go that's your tickets right

there let's get started you're going to

click on it okay that's what's going on

this is exactly office 365 account

creation this is a ticket right now it's

one of our member did it now again this

is our own ticketing system our members

gets trained they get a training with us

with all the tickets we're we're

teaching them technical stuff so then

they come over here they create tickets

they close tickets based on not just

closing a ticket so they learn how to

open a ticket close a ticket so they get

the whole experience from scratch and

then they go into the office 365

accounts they go into their labs they go

into their servers and they have to do

all of this stuff to make sure they get

because this is a this is what we're

training a lot of people for like this

is not just about ticketing right here

so it's a full flow right here

more understanding on this lecture you

can see it has to have a ticket number

now when you start in a company

first thing you should know that what

type of numbers are they using if it's

just a numeric number like this it's

easy but if they may be using some type

of you know tc or sl whatever they want

to use just know that that's there and a

lot of times if somebody call you and

you're so new so just rely on searching

ability on the right side because if

they call you let's say hey i submitted

a ticket three months ago but i feel

like something was not resolved so the

first thing you should be telling them

that can i have the number okay do you

have the ticket number if they don't

have the ticket number they may not have

it then you will have the ability to

actually search the user in your

ticketing system by going there and

actually searching a user and then you

will see okay three months ago you

submitted this ticket is this what

you're talking about yes this is what

and then of course the normal job is the

daily tickets that you get like you know

this person needs a laptop this person

needs this this so there's a duplicate

account so then of course after this

the whole part of this ticketing system

it's you understanding the business you

understanding the power users so this is

my master tip right now since this is a

dashboard this is what you're going to

see but most likely you're not going to

understand uh some of the things like

for example if somebody says that we're

having a website issue with a something

is a there's a mistyped you know typo in

the website of course that's not you

this is something you will not be fixing

but you're going to have to know who can

fix websites is there a web development

team out there that i need to do that so

of course after that you need to open

the ticket to get to know more about it

information so for example in this

ticket as you can see ticking system

comes with a lot of features so a normal

ticket when you open it all these

tickets systems have a customer

where they sit what is their titles and

so this is one way for you as a new

start learning because that's where you

get to understand more and more about

so then you look at the description of

this says please restart this service on

a production server please assign to

danish so they this this has to do

with what this is already talking about

server this is not a level one issue

this is not something that you can just

go to the user and fix it it's a power

user asking for something that they

don't have access and they already know

that what needs to be done and you

should be looking at this information

and okay this has to do with the server

so the first thing i need to do is to

look at the priority the urgency of this

ticket so if it's medium okay fine

that's kind of like where where it is

and then we we in our training train

people like okay this is how people are

going to ask you question how you

determine the priority for resolution

and resolution time frame i have used

severity of an incident in determining

the priority for resolution time frames

for resolution are determined by the

certainty level assigned so you can also

impress them by saying that this really

depends on the company too if the

priority level i'll first ask the

company that what are our priority

levels where do i really need to go and

just drop everything and run so this

means you see you are already you

already know the knowledge of this

priority stuff that i'm talking about

because a lot of people don't know about

this they get to know this by when they

do a mistake or they don't respond to

something very high level and then

somebody comes in hey you got to really

respond to this because i'm sorry we

didn't teach you but hey there you go so

now if you know it then you can ask them

another big area is going to be

assignments now this is the area that

you should really really focus

i wouldn't consider this a master tip

because i'm not a master but i'm going

to call it an expo tip experience tip

because if you go to the assignee in any

ticketing system in your company this

your learning about the company will be

why because a lot of people go and they

just blindly look for who is doing what

who is the master who's the story who is

the the power users over here then it

the ticketing system is something that

they have done it right they have worked

so much on these different type of

issues that somebody have already been

through this stuff so they have already

put the departments out there so this

assignee who is going to get this call

is the most important part for you in

this in this whole lecture because if

you come over here and you see okay they

got administrator they got customer

service digital communication team so

all right i see now what kind of issues

are resolved by who because the most

confusing and you know where your

confidence gets hit is when you sit in

front of the computer and you get a

ticket and you have no clue who who do

you assign it to and you're looking left

and right and you're like you know

should i ask this question this is too

basic but they they want you to ask

please don't do not just go and assign

tickets randomly or blindly you know

make sure you ask a lot of people want

you to ask them in it they didn't know

that you got training like this you're

just doing this training because you

want to build your confidence you want

to be proactive in learning you want to

be just better than a person who just

goes out there and haven't done a little

bit more training that's that's it

difference between you and the other

person now the other person will learn

it the hard way but they will still

learn it no problem they will ask you

should ask but if you look come over

here you should definitely do a research

by clicking on these different type of

assignees and then see what kind of

issues they have resolved you may learn

so much by just looking at what type of

issues your co-worker have resolved

don't reopen the ticket but you can at

least open the ticket and tell your

manager can i go back to my ticketing

systems i would like i would love to

make a printout or maybe i will just

every day i'll just watch like 30

tickets i'm not going to reopen it i'm

just going to open it just to see what

happened to it who resolved it how they

resolved it that's the experience right

there that's something you're not gonna

get anywhere you can even do this

training yes this is gonna help you with

a lot of uh you know stuff to make your

doors open for you in terms of getting

experience but in actual experiences

when you start reading about it and you

start doing it and you're doing it

smartly then you move up very fast in

i.t but if you get stuck somewhere

you're you're doing one by one learning

one by one learning it takes too much

time in this career it's 2020 people

gotta get smarter than this old way of

doing things so this is the master expo

exported when i take my master ship away

because i'm not a master again so then

of course after that you're gonna go to

the category also just like you learned

about the assignee now learn about the

categories because they spend so much

time they know exactly what what's in

their business they know exactly what

applications they are using and this way

go deep now okay you learned about the

users but there are different systems in

your company this would be the best

thing because you can come over here and

see all of these different type of

categories and now you can search things

by categories and now you know if

somebody sends you an issue with the web

issue then just go to the web issue if

it says specifically about data services

then go to data services if it's a

printers you so you see how easy you can

make your life by doing this

and the last and the most important

thing in the ticketing systems is what

closing the ticket you got the ticket

it's open you acknowledged it you worked

on it you assigned it to the proper team

either if they are i t people like for

example in this example i'm the server

admin so i closed it but that would be

my thing right manager will come after

me if i don't close it i already you as

11 you have already done the job you

have already assigned it to the proper

team or person but it could be mostly

youtube because you're going to get all

these different type of level one issues

so then of course you're going to come

back and close it on time you don't want

to leave your ticket open because what

happens if you don't do that it piles up

manager goes out there he runs a report

ticketing system there are 200 tickets

open and you never close a ticket or you

missed a lot of tickets that it's been

open you just didn't do that on the time

then of course you're going to get a

call from the manager and they'll just

give you a little warning that hey try

to close it because you know this is how

we're going to put the time out there

we're gonna have to make sure that

everything is resolved on a time and

maybe you did it you went out there you

were too busy it's fine they don't

they're not gonna be so hard on you to

close every single ticket on time but

you know like i said in it you can come

across anything anyone any type of

business so don't take my words this is

so again of course there's a lot of

different things even when you close a

ticket there could be some kind of delay

in it there could be a part in it there

could be something and that's where you

have to talk to your i.t co-workers or

managers of how does we how do we deal

with this stuff how do we do this you

can go more advanced in that but again

your main thing from these type of

lectures is our training is to open a

who do you assign it to yourself or

somebody else know your teams know the

and then after that make sure you close

about ticketing system when we when we

train people we say open assign close

of course many things comes in between

but when you have that knowledge you

have that picture in your mind then

everything is easy so this is where of

course after that you will just gonna go

in and the last thing if you don't like

i said if you don't remember anything

uh the the the full search like the

main search is also the key for you you

can search by a user you can search by

their last name first name maybe the

ticket maybe the ticket in description

something like that maybe you want to

just search active directory and then

whatever actual directory tickets come

across in your ticketing system you

should you should start learning from it

so whatever you feel like you're going

to get a call for it you should use that

now we are going to move into in our

third video we're going to do some

technical stuff we're going to go in

we're going to create tickets we will

see how it comes to a technician how

they open it how they close it how they

assign it how they do resolutions all of

that stuff we're just going to get more

technical now and those are going to be

little smaller videos per ticketing

so i hope you like these lectures if you

have any question please drop the

comment or let us know how do you feel

now that we have covered all of the

lectures regarding ticketing systems and

we understand what ticketing system is

what ticketing system software is and

let's start with a demo a demo that is

going to be practical but unfortunately

you won't be able to do the same demo so

i'm not going to spend too much time on

this ticketing system so the first

ticketing system i would like to share

is servicenow but before i do that you

why when was my last video created on

servicenow now remember we do not get

paid by them we're not sponsored by them

it's just a good ticketing system a lot

will ask you something if they ask you

about ticketing system and if you say

yes i have done some training on

servicenow i have watched all the videos

then my recommendation for you will be

this if you want to learn more in detail

then go to servicenow youtube channel

search servicenow videos there's tons of

videos on this servicenow ticketing

system i'm just adding a demo in here

just to make it sound a little simple

because a lot of people may get confused

that when people saw see some of the

videos that are about service now

they're very detailed and i wanna remind

people that if you're level one nobody

expects you to know this much details

about ticketing system so don't worry

so this is how it looks now if you watch

the 2013 as you can see so many years

went by i feel so old right now and you

can see right now that the ticketing

system service now the incident

management side looks like this now of

course if i take you to the what they do

what they offer it's just gonna you're

gonna lose your probably your mind

because there's too much going on but as

a technician most likely you're going to

be in the incident module where

your users will have a portal like this

they will be given something like this

and maybe you will also have this link

on your desktop and they will tell you

that okay this is the portal that people

are using in our company they go and

open this up so what i want you to do is

to make yourself familiar with this

portal because this is where you may get

a call people may call you regarding how

do i search this or that or where's the

knowledge base where can i get help or

somebody new joins your company then

maybe they will ask you can you train

this person on the portal side because

this person needs to know how to submit

so then you need to come to the portal

first so you should see what the users

are seeing because that's where things

get started right and then you should

also then of course get get yourself

familiar with the back end which is

the technician side now like i said you

don't have access to this so we're just

going to kind of like play around with

this right now you see this is a portal

which users can see they can come in

here and type something like i need

so if i do that you see that all the

you the system will show up over here

now who creates these type of

articles you can see they call it

now knowledge base now this is someone

you maybe you will be assigned this call

that can you go and create a

documentation for our users and you know

show them how to create everything uh

about certain things like mobile device

a lot of people will call say hey can i

have the document for uh you know adding

maybe some people are technical they

see the documentation or maybe someone

go and ask the help this team for

specific application documentation so i

can create certain things whatever it is

documentation available if not then they

will be also asking you to can you

create documentation now the later on

when we talk about spice works because

those are the ticketing systems that we

can install and play around with we will

do documentation more in that of course

this one we don't want to waste too much

time like i said you can go to online

and find a lot of information about

so the documentation look like this and

this of course i will say the author has

been created by this and they will also

have certain things like this was

helpful not helpful they may write the

so let's go back this is almost a very

you know normal feature in every

but the most important feature that

people are going to be using ticketing

system is not for just documentation yes

that's a good feature out there we know

that but it's going to be they're having

an issue they're just going to say okay

i'm i need something i need something

you know i'm just going to go ahead and

click click on it and report an incident

or create an incident i need to ask

something so basically they will say

okay create an incident record to report

and request assistance with an issue you

are having so you can click on view

details and then it will tell you okay

create an incident right here so this is

somebody also designed this form

that based on how your business works

because they may want to show a lot of

information in the first page or they

may not want to show that and may just

want to just get people started quickly

so they don't get confused so maybe this

you know and let's say this person

keyboard is not working of course this

person needs to work uh my keyboard is

not working i need keyboard whatever you

know i'm just typing things in there so

you can see as soon as i type that

there are certain things that will come

up based on how your ticketing system is

designed of course people are not going

to be in most of the companies when you

work with them they don't just allow

this you know search results just come

up and they're going to order things

like that that doesn't work that way i

now most of the companies that you're

going to be working for they will

probably have some type of request

management they will send an email out

or they may train people on how to order

things and there will be finance

involved and managers approval involved

and there are more to it so yes this is

going to help the search side may help

depending on how big this company is and

rich your documentation is so of course

this is where things can get a little

easier but most of the people they will

may have issue and they just want

someone to help them so they're going to

submit this incident so as we did now

i'm actually using the same

administrator account of course this is

going to be a user who's going to be

submitting the ticket so but it doesn't

matter in this case it's almost the same

the whole thing started right it had

this incident number created remember in

my lecture we all talked about it we

know what this incident number is every

tick in the system will have some type

of number ticket number they call it

incident number and it's new

priority mode rate just now i actually

changed this i don't know maybe i didn't

correct it correctly but they will have

a attachment in here and of course

depending on what type of features you

want to add you can add more features

into it so this is this is the normal

process of how the ticket is started

right now so it started they can send a

so they can add another message into

this whole flow of what's going on

so when a user submit that issue or

request then what happens after that's

the incident is created right there the

incident number is created this is the

same number and then you will see this

sometimes depending on how you want to

make your dashboard look like sometimes

manager will make you open the same

dashboard for our department so then you

can come in the morning and the first

thing you open up oh we got critical 17

tickets and we got 15 assigned we got

some overdue let's go ahead and figure

these out right here so if you click on

it it's going to take you to the overdue

incidents and this the reporting piece

is mostly for like you know manager and

but also you maybe also come over here

and say okay we got some work to do over

here you never want to make your tickets

do most of the tickets if it's already

like that and there are so many tickets

open and there's so many unassigned that

that means somebody's not using the

ticketing system and then of course

that's a problem area right there so a

lot of people will come in the first

thing they will do is to prioritize

they're gonna have to know which ticket

is more important than others so when

when they come over here and they look

at the basically the the opening as

unassigned tickets they're gonna have to

come and see okay we which ones are the

more critical one so the first thing is

like okay we got three ones now do

looking at the ticketing system some

i need that software and this may not be

a critical call at all it's just users

i want to make this critical

this is a little problem of educating in

their own users maybe somebody didn't do

a good job of telling people how you

should prioritize don't just put one out

there this is going to disrupt

the whole flow for our technicians

they're going to drop everything and

they're saying okay what's so critical

and they look at your ticket and they're

they just need this software like in

three days and why did they made it

critical that would be a problem right

then they will need to do some education

for their own users so that doesn't mean

that you're gonna start running around

you should really look into the ticket

what is saying basically so for that of

course you look at the description but

you have to actually open the ticket

so then how do you open a ticket let's

latest ticket which is right here so

you'll just need to click on it and now

you see you're in that ticket

so this is where when we were talking

about the whole lecture and you did

on how to find out who's going to be

responsible all that stuff is more of

like you need to learn about the company

but here you go this is your area where

you just need to come over here and make

sure that maybe you need to categorize

this a little better so a user will not

know if this is a hardware or network

database they may some people may know

as well but most likely they're just

going to use a generic whatever things

is available to them but then maybe you

need to come over here okay they need a

they need a hardware so this is a

keyboard and then maybe they'll say okay

the state of this is what in progress

because i need to get that keyboard and

i'm gonna need to maybe this is gonna

take me some time so i'll just do a in

if i'm doing other tickets and this is

not that important maybe after let's say

15 20 minutes i'm just going to go to

the room unbox a new keyboard if it's

not unboxed so that time that it's going

to take you just want to put it out

there and put in progress in there and

then if if a user put a height this may

not be too high this may be low or if it

totally the the work is being stopped

and of course you're just going to keep

it high because of that level now

priority like i said this is going to be

based on uh you know how your your

company has uh you know set up the

priority level so you may be able to do

this from here or they may not be able

to you may not be able to change that

because it's already done for you

so other things are of course you can

add more description to it you can

assign it to somebody else so you if you

have a signee you're just going to come

over here let's say for example

that is the one that i need to assign

this ticket to you're just going to do

that or if it's you you're just going to

assign it to yourself and then of course

there are work notes right here you may

additional comment you know this is like

customer visible so you may want to add

more stuff like here and of course you

see this is a whole uh you know update

result delete is where you need to

update stuff if there's a comment uh now

related records is another thing

this may be related to a different

incident that's already been in this

ticketing system or a problem if they

have the ability to use problem and

incident at the same time or they may

use a change request or they may you

know change the the cause of change

would be like you know changing

something if you click on it they will

have something like okay i needed to uh

this was the cause of the change because

add a network switch to cabinet maybe

this was that change that was required

so you see there there are multiple

things that can impact your ticket when

you close it so it could be just simple

you got the keyboard of course you may

not have to do none of this and

depending on how people are using their

ticketing system they may be very much

very detailed about it or they may just

want you to open the ticket fix the

ticket close the ticket so if it was

just fixing and closing you're just

going to come to the resolution

information and you're just going to put

the resolution that it's resolved by

by who by did but the date and then of

course you can add some more stuff if

they want to uh if they want you to add

that stuff like this you don't want to

just close it they may say okay make

sure it's closed permanently so if it

closed permanently then that would be

you you fixed it solve remotely you know

not so too costly you know of course

this is all company specific information

now of course i'm putting done in there

but that's not how a lot of people will

like that you don't want to just put

done to things but certain things are so

specific so small that maybe there's

nothing else you can put you just need

to put something that you have done you

went to the room you you replaced it you

replaced it as a better answer but there

could be certain things that may require

you to put specific information in

resolution this is where people really

hate in in it like where somebody comes

out here and they spend let's say three

hours and fixing a problem and then you

just came back here and you just put

done and now the same issue happened

again you were sick or you went for a

vacation and the person uh you know told

you now that hey another technician came

in he spent two hours he did a lot of

stuff here and there and you're so happy

okay at least this was fixed by that

technician and it was done before so you

came and you searched that incident and

now you see that there's only done right

so that's not going to be a good

situation because that you didn't do a

by putting a resolution so then you do

update and then of course if you want to

close it you close it but if you look at

the ticket again it's assigned to beth

getting changed right now you see how

it's basically saying that beth on the

top is the agent working on this

incident and it's in progress and of

course when you're done with everything

you're going to come back and then

actually close that ticket so this is

process works but of course it's more

than that you may just need to come back

and add some more information if it was

in progress and you have to order

something the ticketing system like i

said could have many many different type

of features so this may take you to

other things so sometimes what happened

okay a user called you on the phone but

that you're not gonna go and open your

like this and you're gonna create a

ticket that's gonna create a ticket as

you right and why would you do that you

have to just come into your portal and

most likely you're just going to click

on create new ticket and you see it has

a new number already assigned now and

you're going to basically see who's the

caller so most of the time we actually

use this process because think about it

how many times you're going to get an

email if the email was not automatically

connected to your ticketing how many

times you're going to get a call how

many times you're going to use some kind

of chat system where you're going to get

an issue and now you need to create a

ticket because you're working on it you

create the ticket and here you quickly

put stuff in there but at least you

created a ticket if it needs to be

after your resolution you're going to

put everything that was involved in that

you to wait on something then of course

it's going to become just a normal

not a master tip but an experience tip

so where do you really go and

learn from the ticketing now when you go

to the resolve option this is where when

you close these tickets and somebody

work on it all of these tickets will

show up right there so if you're brand

new i highly recommend you go to the

resolved section in your ticketing

system open that ticket do not reopen it

or it's going to generate an email or

whatever it is you know don't try to do

that just try to go and open the ticket

itself like what's going on with that

ticket by clicking on it that doesn't

mean that ticket is open but do ask some

people that i don't know if they have

made such a ticketing system i don't

know if you click on it it will just

open up so make sure you know what what

you're doing and then you just come to

the resolutions and okay okay if this

was an issue with a web server then they

assigned it to web development if this

was an issue with that application they

assign it to that department so this is

going to really really make uh really

help you i've done that so throughout my

career and that probably uh is the best

way without asking too many questions

and of course i don't i don't discourage

you from asking questions i'm just

encouraging you on how to learn quickly

in the company you should definitely go

and ask questions if you don't know um

so of course after that you have you

will have your own technic system you

will be given different type of you know

access to make sure you can

personalize the same ticketing system

for yourself because it's all about you

you being kind of like you know

productive with your own ticketing

system so sometimes they will let you do

your own customization for the dashboard

my tickets first and on the side i want

to see critical tickets or i want to see

the whole dashboard so this is really up

to the company how they do things and

you know you will have that ability but

again two three different things create

a ticket assign a ticket finder groups

searching uh going for the resolve

tickets and then if they have more

advanced stuff just ask them nothing

wrong with that so this is all about

servicenow we're going to move into a

different ticketing system after this

hope you guys liking this thank you

welcome to another demo for our

in our last video we have picked

now if you remember why we picked

servicenow because it's well known to

the it community and to the managers

so when you talk about it in your

interview and you put it on your resume

it's just going to leave a good

the next tool that we have decided

again we didn't get sponsored by them or

it product they have multiple i.t

that a lot of people use in the in the

so many people know about this product

even if people are not using it they

interaction with this the reason for

this is that they have a very large i.t

every time i do uh training with my

members when we do technical stuff i

tell them that danish is not going to be

your friend i'm not going to be your

friend after the training the reason for

that is that i'm training multiple

people on a weekly basis and we have 40

000 followers so this is not possible

invest my time with just one person and

then help them out that's a support

basically and i never make them rely on

me because a real id professional should

never be relied on somebody else

he or she always have to use the master

the master skill is to go to google and

how to find solutions and to be in a

so then if there is an issue and you

send it out into that community it

should have a millions of followers so

in few minutes you're going to start

getting responses from professionals at

the same skills or even more than

what i possess i mean i don't even

consider myself extremely skillful there

are people that are just way too good in

i.t and we learn from them this is how

we all learn from each other it's it's a

simple rule in i.t you got to learn from

but of course at the same time you don't

want to rely on one or two people so

that's how i train people so do you

first of all if you didn't know about

spices you should go to spicework.com

and become a member it's free membership

everything that i'm going to show you

today it's free no charges everything

advanced stuff that's why we use it

uh you know sponsors and we get the

product it's a simple uh thing for them

so if you look at it why we picked

spicework it's because of these

requirements look at this if you go to

indeed.com and type spikesforce you're

going to see so many different type of

uh you know positions that has to do

everything with it like you know spikes

works right here spikes or even

specifically this one says spikes versus

and then of course information

technology managed spikes works so so

many people are already using spice

source even if they're not using the

piece of it they may be using the

the you know the asset management and

some other tools in spice work so it's

definitely gonna leave a good impression

when you talk about spike source they

will know that okay you know a little

bit more than a plus kind of study you

know you you're not a theoretical person

you you have done a little bit more

effort so let's just hear you out so

there you go you start breaking the wall

so now that we have cleared the why we

are doing this so we're going to go to

spiceworks uh so the first thing you

should do is to look into this pricing i

wanted to show you that there's no

advanced stuff unlimited technicians

everything is free so if you have the

time and you have the ability

or your company is using it so that's

great somebody's already managing it is

extremely easy to manage they also

provide support so this is this is

something that if somebody is looking

for a ticketing system an advanced

ticketing system uh you know quality

ticket system then of course that

they're going to be looking at something

um but not to promote them i mean of

course you need to research and you need

to find more reviews about them uh and

then pick your decision this is not your

decision level one decision if you don't

see a ticketing system then this may be

time for you to suggest something like

this to to show them that you know look

you you have done something for the

company and that's where they remember

you and you move up very quickly

get the spiceworks helped us you just

need to go to the spiceworks.com and

you're going to see this page

then you will basically go to tools and

you see they offer you two type of

now this is another warning to people

that they didn't have cloud-based

ticketing system almost all of their

cloud is not going to take over in the

future you can see maybe at some point

they will just discontinue their

desktop version of helpdesk and spikes

works i'm sure when they gets too

advanced at the cloud i'm sure they're

just gonna say why do we even need this

but as for now like i said it's both

things are working in this market

it's more of a hybrid type of

world on premises and cloud working

together so right now we're going to go

into the cloud help desk and then you

only need to do is you need to basically

register with spiceworks and then you

click on the the launch help desk so

here you can download it here you can

launch it so here on the bottom you have

a lot of features if you want to know

what features does it provide then you

can see that they provide you ticket uh

you know use self-service active

well it will integrate with your active

directory user so it's a lot of

everything help this management

and then you have ticket collaboration

multi-site support and this is the

requirements if you're gonna download it

but if you're gonna use uh you know this

uh you know versus the cloud-based so

you can see this the help this online is

minimal setup i mean there's no setup no

maintenance nothing standard helped us

you know with all this kind of stuff

right here uh customize customizable to

meet your needs integrated with active

directory uh here you have a

little less options you say full control

runs on your network and you're not

dependent on slow unreliable isps

sps so basically you can even learn more

about it but we're going to go into more

hands-on so here you're going to come

over here again click on cloud help

desk and we are going to go ahead and

you're going to register with the

username and password as soon as you

register it's going to ask you what do

you want to give your help desk uh you

this this link a name so you may say uh

itsolution.onmicrosoft.on.spiceworks.com

i'm keeping saying on microsoft

so i'm going to go ahead and log in i

so here you go without any time i mean

of course i talked about six minutes of

what it is and everything but if i just

if i would have started right now this

would be like in one minute you have a

whole have this ticketing system

from your browser to practice on so what

you need to do is you can come over here

and click on dashboard first just to see

and if you remember from my last

servicenow video i told you that every

ticketing system has similarities so

dashboard is there you can quickly see

okay new tickets right here your tickets

open tickets unassigned tickets so if

you want to practice then this is where

you need to go to the tickets

so when you go to the tickets this is

where you can just come over here and

say okay you know what i would like to

practice some of the tickets on my own

so the first thing you should do is to

click on new ticket so as soon as you do

that you can see you can put the contact

and then you can put the summary my

and then you can put more data

assignee we have only one assignee we

haven't added more people so this would

you have been working with right it's

going to be like the people that it

could be a group it could be a techn one

technician or it could be a systems

administrator anyone it could be based

on that so we're gonna pick this

again you see the similarities

priorities category these two the areas

that you have learned in the lecture two

is very important because you need to

understand what these are so here i'm

going to say hi and i'm going to say

category is let's say for example my

computer is slow would be more hardware

or could be even a software because

depending on what the situation is so

we're just going to just click on that

so there you go when you put a high in

spice works the cool thing about this is

show the whole red mark like that so

that shows look okay you know this is

something that i really need to look at

and it's already a sign why is it

already assigned because you are the one

so this could be a scenario where you

got a call from a customer or client or

employee and they were talking to you on

the phone or they maybe sent you an

email it's not a direct ticket

then you will come over here and

actually create a ticket yourself and

you can see the assignment will be right

if a user have created this ticket then

you'll just need to come over here and

open that ticket and the good thing

about spice works i like this because it

doesn't open like multiple or pop-ups or

anything like that it's really easy if

you click on the ticket right there it's

i can do multiple things from here as

well i can do the change the priority

i can you know change the date over here

it's really cool right here i like the

way the the way it works is so neat and

so then here i can do the categories and

let's say network whatever i'm just

time spent your manager came in how much

spent how much time did you spend on

this you know 45 minutes and there you

go i'm just going to basically go ahead

and do that so joe when i did this

you can see everything is changing right

so activity this is activity i can add

activity it has a nice line right here

that shows what's happening and

everything and then if you go to details

this is the details right here

and you can see the task you can even

add more tasks in here maybe for another

technician that you need to do certain

whatever you know whatever user process

so you see you can even make your task

right there and create it for yourself

before you even go to the ticket so this

means it's kind of like you know it

gives you a little bit more if you don't

forget things some of the some of the

things that when we work in i.t is

pretty tedious right so you have to like

if you miss one task then you will be

like okay i need to go back and do that

or this may be a task for another

technician so make sure you do these

work on this type of ticket for a new

person this will be great because a new

person may not remember everything that

we do who spend like 10 plus years now a

new person may just go to a task and say

okay you know what this is the flow

right here this person is asking me to

do it makes it super easy for a

technician to come and check it out okay

related devices is another thing is like

if this issue was related to some device

is what is already in the spice works

because spikes works is not just about

ticketing system it's way more than that

asset management it comes with you know

so many things inventory and things like

that so if you if your spiceworks is the

one that is being used in your company

scanning and everything and collecting

data from your computers this would be a

then you have everything connected you

can pick a computer with and it will

show you all the tickets inside of that

computer and then if let's say you join

a company after two years and they were

doing a great job by connecting the

computers and keeping things in track

you may just join that company and open

that computer and you will see all the

that gives you a lot of data and even

for the users it gives you a lot of data

behind that user that this user is

calling a lot and may need more help

than other users or this user may

specifically be having this type of

issue so in future i'm going to get

these type of calls so when you're new

you already know if this user call you

you go back to their tickets and you

kind of study the users also so you see

your job becomes pretty easy when you do

a proactive learning proactive searching

proactively ready ready proactively

so if the ticket requires more attention

then of course you can click on the

remote session and then if it's already

set up for the zoo assist then you will

now this type of feature is usually

already something implemented like a ccm

or different type of solutions if it's a

msp they have different type of

solutions that they have already

implemented for remote sessions so this

is something that you will learn from

our training in our help this course

because that's a different skill right

there now like i said if spicework is

the device inventory when you click on

it then it's going to give you all the

machines that are in your network and

based on that you're going to see

you know tickets on top of those

machines but that's again if it's uh if

they have already implemented this

solution as well because these two are

different solutions the ticket ticketing

is a separate one and then you if you

want the device inventory then you can

use it but like i said maybe a company

is using already a ccm and every other

solutions will have their own type of

ticketing systems like remedy and you

know bmc and isupport they already come

with these type of features so they may

already have you know something like

this in place if they're using those

type of technique system even if they're

these type of features they they

basically go with external tools like

sccm uh you know there's so many other

manage engine uh there's too many out

there itarian there's there's uh uh i

think bigfix i forgot what's their new

name now but that's what what it was

called so you see you have so many

different type of things that you can do

but in terms of ticketing you just need

to come over here and kind of play

around with this stuff like like you see

every ticketing system that we have

touched so far is almost the same thing

id summary assignee creator priority

everything is the same and i can also

come here and change my layout if the

way i want to you saw that servicenow

was a little more advanced it's the more

simple so like i said it has to come at

the end you have to make a decision that

you want a simple ticketing system does

it do all the things that you're looking

for then you may want to go for simple

why would you want to go for advanced

stuff that if things are things can be

done easily but then of course people

then have more you know customized

requests and things like that then you

would need more robust enterprise level

ticketing system that you have learned

in lecture two so then once you're done

with this stuff you can go back to the

dashboard and your dashboard will be

updated as you can see right here we got

and all that cool stuff is happening and

if you go to the activity then it tells

you what's going on so maybe somebody at

you know at any level can just come here

and see what's going on and what

connectivities are in place right now

knowledge base is again this is another

part of that you know we talked about

that people are going to come in see

password reset policy or how many

characters should i put on in the

password and stuff like that then it

will be in the in the knowledge base and

you will be asked to come and create

articles now this is another cool area

that you can come and do practice so you

already know you can do practice on

ticketing system right you can also come

to the article base and create some

articles just just add some links in

there add some steps in there just get a

writing a knowledge base kb so if

somebody asks you now inside the

interview so you can actually talk about

the whole process that you have done and

you created the whole cloud ticketing

system for yourself and you created some

tickets and from that ticket you did

some technical stuff of course you if

you were our member you would be going

to the labs like this for example domain

controller and then here you implement

that's another skill somebody has to

install it and everything we're not

going to do that in this training this

is too basic and we're not going to go

into that because it requires all these

equipments so a lot of our members are

going to come over here and install this

create a ticketing system portals to

these machines right here and then they

will go in and create a ticket and once

they create a ticket they resolve the

ticket by doing that technical process

so it's like i said from the beginning

this course is a part of our complete

you know the i.t support professional

training that we're offering on our

website so this this is a part of it so

it's still if you're doing all this

ticketing system and you're becoming an

active professional you're just learning

a small skill of doing things but again

you can come here play around with

dashboard take its activity knowledge

base and then go to the reporting once

you go to the reporting you can create

yourself some reports right here and

just to see if you can you know just

play around with this stuff because most

of the time the reports are going to be

created by your managers in level one

you're not going to be doing reporting

but you may come across let's say an an

issue or something that you need a

report for maybe somebody asked you can

you run a report that how many

snagit or how many abcd application

we're using in this whole company then

you may just come over here and run a

whole report on top of the machines if

you're using the inventory system then

you will give that if you're not using

that then maybe they'll say how many

you know tickets do we have can you run

a report and print it out for me so you

may have to do this part as well

so other than that to be honest there's

nothing in the ticketing systems we can

15 ticketing system online and that's

going to have the same process same

everything but the reason we are picking

some of it just so you can put it on

your resume because everybody knows

about this ticketing system after this

we're going to touch only one more and

that's going to be manage engine once we

finish that you have three products to

put on your resume your three products

or talk in your interview and that

should be it for the ticketing system

you don't want to invest too much time

in here you should be going back to the

trainings that you can learn more about

the operating systems deployments

imaging and more of that advanced stuff

like office 365 now as you that's the

stuff that you need to be focusing on

now you must be wondering why did we

start with virtualization why didn't we

just start with cmd ipconfig type stuff

now remember this is 2020 and this is a

real world it skills and most of the

environments will be already set up now

most of your domain controllers active

directory most of your servers are

virtualized now you may not know these

terms but this is why we want to start

with virtualization because this is the

current technology right now and now a

lot of people are even moving to cloud

but still there are the wrong time

people are going to be using

virtualization and cloud together so

that's why we will start with

virtualization virtualization

hello everyone this is danish from

so we are going to start some of the

uh our training on virtualization so

before that you need to understand

uh you know how virtualization

uh usually affect our business and how

do we uh do things so now this is a lab

environment of course servers are not

like this in a real-world environment

they have racks but here since this is

the lab in warming we want to take it

quickly open it up change the ram for

teaching purposes so you see these are

and this server is a hp and it's an amd

cpu and it's installed it's a 24 core

server so it's a pretty powerful server

24 core servers are kind of used for

virtualization or maybe you need for

something really uh intensive like sql

server you know you may want to need it

virtualization is like this you have a

with a lot of cores like cpus and a lot

of ram and what you do is you install it

and then you can virtualize two ways one

specifically it's like a hypervisor it's

a special operating system you install

it inside the the server through usb or

or cd dvd and then that operating system

directly interact with cpu ram and then

when you install something on a let's

say operating system another virtual

operating system like windows 10 or or

server 2018 sorry 19 or 12 or whatever

right so it separate that virtual

environment from the other one so see if

it has this much ram let's say is a

256gb ram so you can assign that little

bit of ram a little bit of cpu a little

bit of storage to that operating system

so think of this like this area like a

virtual server so one two three four

five six now that's just an example this

is actually not how it works this is

these are fans right here but

to understand you need to actually watch

things but you also need to understand

where the virtualizations are coming

from usually it's a hardware it's one

server like this or it could be multiple

servers then multiple servers are

managed by one portal so usually that is

kind of the main purpose because now you

have all of these servers with so much

ram and so much space and everything and

if one virtual machine goes down here

automatically it will move up to the

second server third server fourth server

back in the days we didn't have anything

like this and that's why it was little

hard for people to understand and it was

a lot it was more of a physical job i

would say because you have to play

around with these big hardwares remove

things and if things goes down you need

backup for it and yeah it was a lot of

hardware so people move away from that

they came with this nice cool

technologies like virtualization

microsoft there are citrix uh you know

other ones like open source like

virtual something like that there's so

many virtualization uh you know nutanix

there's so many out there that you can

install and then you can use it but

we're training ourselves for help desk

positions the only thing that they

require is that do you know what is host

host is a hardware right here do you

know how to install a virtual

machine on this hardware can you manage

it can you take a snapshot of it if i

i'm a system admin and i need your help

with to get into the vmware and turn on

that machine can you do that these are

something that now companies are looking

for for the help disposition so this is

our part one project where i am going to

basically uh show you guys how we can

convert this server into a monster like

a virtual uh you know we can put a lot

of virtual machines on there so this

server specifically we're going to use a

windows operating system so i'm going to

teach you two things first one this is a

windows operating system on it server

2012 r2 we're going to install the whole

operating system on this whole uh host

so it's then inside that operating

system we're going to use hyper v option

which is now inside the operating system

virtualization another type would be

me installing i'm going to get another

server and i'm going to install vmware

meaning i'm going to install in a

hypervisor type of operating system on

it now and then that will do the

virtualization i will show you two

methods and that way you will have a

very clear idea of how virtualizations

are being utilized usually in a

company's people you pick one and they

don't use two together but there are

scenarios where one may not have a

install like hyper-v on the operating

system and then they will have something

like vmware which that machine is

running a vmware as you can see so we're

going to do that in on these all these

servers again this is a project so it's

going to be rough time i'm going to be

like moving around things here and there

it may get boring at some point so you

got to uh you know be patient with this

and if you have any questions make sure

you put comments and let us know what

you think and after this you're going to

get access to the vmware environment

online when we do the training because

now you don't need to know about the

physical part physical part done is done

once and usually these are the people

like sysadmins network engineers or

virtual you know vmware system

administrators of if they hire people

specifically for that they're going to

changing things and everything cpu and

all that that's a little advanced stuff

you need to just manage the virtual

machine part where they're going to give

you access to the web browser give you

the username and password which we're

going to do and you're going to just do

that part you don't need to stress too

much about it because if you really want

to get into it then later on you can

decide if you want to become a vmware

system administrator or you want to get

into this this career virtual side of

the career uh you know and then you want

going towards that route so this is a

part one video i'll see you in the next

this monster right here and put 2012

server on it put all that memory in

do everything from that operating system

let's do that part one i'll see you

so the first thing you need to do is to

install the application called rufus

basically you will click on rufus like

this and then you see they have portable

version in there too so i'm using

portable version i already did this part

so i downloaded unzip it and then open

rufus like this it's going to open up i

like this application so then after that

you need an iso file this is the file

this is installation file you can use a

cd dvd but i'm using rufus because

usually these days dvds are hard to find

and it's easy to find usb so i have a

more than 8 gb and 256gb also works so

now basically you're going to

iso and then you open up this uh

application plug in your usb and then

it will automatically either detect it

or if not then just make sure it you go

ahead and detect that usb now warning

anything in that usb will be formatted

you cannot uh use that data in that usb

so it will be formatted then you will

need to pick the iso that you downloaded

from the internet the iso that i'm

talking about is basically like the

whichever server you prefer to install

so i have windows 2012 because i like to

use that um it's a licensed version so i

don't want to use evaluation for my own

labs because i'm going to be using it

for other purposes so for you if you

want to train yourself and you have the

hardware in home then you can download

the 2019 or 12 find 12 or find 2016 and

download the iso part to your computer

use the rufus and simply once you pick

these two then click on start and it

will start formatting and then after

that it will look like something like

it will look like this your usb will

have a setup file right here and that is

the file that we are going to be using

uh to uh you know install our operating

system on the server that we talked in

part one so now let's go ahead and we

uh you know part is done after that i

remove my usb and now i'm gonna head out

to the server uh physically and i'm

gonna install the windows 2012 server on

it and i will show you before that what

needs to be done uh what needs to be

done before installing that operating

so part two continue and we need to beef

up our server so you will need to of

course invest some money to make sure

your server is great for virtualization

now our members don't need to do that

they can buy it directly from us and

they get to access hardware like this uh

from our uh community portal where we

servers in our labs so when they buy

live training they get uh this type of

access with with it for 30 days so you

don't have to like buy all these

equipment and everything but let's say

you do want to then you have to do

something like this because if you look

at it this is 24 core server but the

hard drives comes with it is really

small so this is only like 125

gb right here so we don't we don't want

yeah right there 125 and it's 10k sas

this is the enterprise ra grade size is

2 tb and very fast so that's all we need

in a real world environment people do a

lot of rating and stuff like that but

for virtualization and lab environment

people just don't they don't want to

mess with rating and all that if this

fails something goes wrong with it it's

a lav environment we replace it it's not

that's number one thing we need a lot we

need a lot of space for virtualization

because if you want to give somebody

five labs or five virtual machines now

imagine that multiply that that space

with memory with the cpu cpu will never

run out of i mean 24 core is a lot of

cpu right there that's not going to be

an issue the issue is going to be space

and memory whenever it comes to

virtualization okay so we're going to

bracket right here and we're going to

replace it with this one and plug it in

here and we're going to put all the

memory in the server and then we need to

so the 2tb hard disk is installed now we

need to put all the memory in there just

which side you need to put the memory on

and exactly of course before this you

need to do your research right you you

need to buy hard drive that is

compatible with this server of course

i'm not showing you that this is

something you have to do on google

depending on what type of hardware you

use and then you need to make sure that

memory works with this server because

ram spend like 400 300 and it may not

the cpu everything if you're building

everything that is out of this uh thing

like i said that's not going to be your

job for now i'm just showing you i'm

going to fill all this up and then we're

going to put this operating system on

keep that in mind that you need to do

your research before you get everything

networking and everything for this

now when everything is done you need to

um and then you need a vga caller like

keyboard or if you can get a mouse too

because later on you're going to need

that for operating system once

everything is done make sure you cleanly

close the lid of the server because if

even if it's a little open then it's

so let's go ahead and start it and then

do the other part where you need to

install now the operating system on this

now before you start make sure you plug

came across is that if you put a memory

the wrong way which i just kind of

quickly put it there i didn't exp i

actually didn't see that there was

actually different memories uh that i

had so you have to make sure you look at

the manual of the server to put the

memory in the right place if you put the

memory just like you know blindly of

course you're going to have issues it's

going to start bleeping and everything

it's not going to come up look at the

you know the manual right now you see i

put the memory correct way i plugged in

the usb and the server just started to

now for virtualization to work your

uh at the level where it can take

virtualization this hardware has to have

the cpu has to have this this feature um

enabled in the bios for it to work and

you can put more operating systems on

top of it now that's the only way it's

going to work if it's too old make sure

that's why i say that you have to do

your research that can this server do

virtualization if not then you don't

want to buy it it's too old then

so there you go we have uh two cpus

right there advanced memory mode is on

uh ram is installed on the server we

will in future upgraded this is just

and uh the first thing we need to do is

to go to the the bios of this server to

change to see if we have the

so we're going to wait for that

um of course if you're using a dell or

something else and you have to watch the

screen i think dell is f2 and this i'm

going to escape and then move on

and right now it's basically updating

our logical drive this is only one drive

on raid one it doesn't matter right now

we just want to get into the system as

you see we have all these information

just came up system menu f10 is the one

that i'm looking for so if i go to the

f10 this is where i want to be right now

uh and let's go to the system utility

and this is what i was talking about

find out in your server where you can

find the virtualization uh you know

so in this one we're going to find that

so that should be the virtualization

option should be in the system option

that's the first one right there you

will click enter this in this is an hp

now on other server maybe you need to do

arrow or you have to space or something

like that make sure you look into that

we're going to look for processor

options because we want to see if this

has the virtualization so you see right

there mdv virtualization so let's go

ahead and see the status if you click on

it you see it's enabled so that's a good

thing we don't need to do anything we

need to just restart this now and now

boot this server from the usb right here

so we can start installing the operating

system on the server so all control

delete it's going to get it's going to

restart again and we're not going to

all right so in this option we're going

to click f11 because we want to boot our

now it's asking us which option

so in this we're going to look for the

so when i pick the third one it's

booting from that usb you see start

setup that we did the iso we put it on

that file is now kicking in and now we

need to install the operating system on

in this phase we are installing our

operating system first a normal

operating system and then we will put

virtualization on top of it so it's real

it's a full operating system a windows

operating system server and then you put

virtualization on it so you see it's a

little different story one the next

phase we are going to install

hypervisor operating system full and

that's going to be totally operating

system design for virtualization so you

won't have any gui you won't have start

menu stuff like that it's just going to

give your ip address and you go in there

so that we will discuss in our next part

here this is why i say that you need a

mouse so i'm going to get that and then

we will continue with the normal

installation and when this finishes up

put the username and password and get in

okay the mouse is attached now as you

so i'm looking for windows 2012 r2 data

center and i'm going to click next

i'm going to pick the agreement and

and since we're installing a fresh

operating system we're going to pick

new hard drive right there if for some

reason your hard drive is not showing up

here then you have to do some other

things like you know you have to go use

uh you know some some of sometimes i

like to use a xp you know windows xp i

actually put that xp in there or windows

the reason i say windows xp because it

has a really nice formatting tool in

there and it works you will have maybe

you will buy a hard drive from a friend

or something like that and they will

have multiple partitions in there so

this will not work then it will either

not work or not show up so you need to

remove get rid of that whole uh

partition and you need to format it as

ntfs so when as soon as you plug in the

xp by usb or maybe by cd usually you're

download it from internet i don't know

how you're going to get there but you

can use other tools to plug that in turn

your machine on just like that format

everything from that hard drive then do

this process again and then you will see

this and sometimes it even works if you

have a partition you can format it from

here and just click new and create a new

one and that works as well so here if i

that's it so after this i'm gonna

come back in part three because after

part three is just a normal operating

of server 2012 once it's up and running

virtualization on top of that and then

if it gives you us error that you didn't

do something in the virtualization from

the boot menu or something like i will

find out um i believe i did enabled it

but if let's say i forgot to click enter

or something like that then yes it's

going to give me an error but at least

at this point our server our hardware is

ready because now i can remote into this

machine i can do whatever i want to do

as a host provider or as a lab provider

or whatever i am whatever my business is

i have my hardware ready to give virtual

features to other people so while that

installation is happening i thought it

would be good to just jump into what we

are actually doing in part one we're

architecture so if you go to microsoft

and i like to use the official

documentation from microsoft

hyper-v on the server what type of

virtualization we are using so we're

using hyper-v feature as a type 1

hypervisor based architecture the

hypervisor virtualizes processor and

memories and provide mechanism for

virtualization stack and root partition

virtual machines and exposes services

such as io devices to the virtual

machines like you know your hard disk

memory cpu blah blah all that stuff so

even though we are installing this under

the operating system but it is still

considered to be a type 1 hypervisor

because of its direct interaction

and right now on the bottom you see this

little image so this is the hypervisor

right on the bottom layer and then you

see it basically interact directly from

the device processors memories and then

go above to the other things like you

basically like virtual machines that

you're installing so you can go ahead

what type is hyper-v virtualization or

trying to find out more about hyper-v

this way than when you have an interview

then you can talk about two things

hyper-v and vmware and when you start

talking about these two terms in your

interview nobody's to ask basic question

at least at least they're going to know

you know about it you're not just

straight up coming from a college or

somewhere you got the a plus and you

have no clue about virtualization

so that is where this type of video are

going to really really help you and

especially with our training as well

then you can go a little bit deep inside

and try to get more information if you

really want to become that virtual admin

land those type of jobs they'd be pretty

good though so yeah and let's move on to

the operating system and let's finish

now once the installation is over then

you just need to restart the server make

sure you unplug the usb out of this

server i did that and then we'll just

so just keep in mind and be patient

because sometimes in the beginning when

the operating system is getting

installed it takes a lot of time so

right now this is the first screen that

we get we're gonna get an admin password

and we'll move on with this installation

right so now we logged into the

operating system for the first time and

is ready and of course i connected my

server to the local network so whatever

network you have you will be connecting

to that make sure you have an ethernet

uh on your server so right now you see

they got the connection so as a as a

system administrator or virtual

administrator or whoever you are at this

um you need to fir before you leave the

server physically you need to do few

things because you want to manage this

remotely now the rest virtualizations

and everything should be remotely done

your host is up and running but you want

to make sure a few things before you

leave the physical uh you know hardware

the first thing you need to do is to

right click and go to system

remote settings now if you're using a

different server like 2012 or stuff like

that it does give you options from here

like if you open it local server in a

local server you will click on a work

and then you can click on remote you see

there are multiple way for you to get to

the remote stuff so the first thing i'm

going to do is i'm going to allow

and in the beginning i'm just going to

my lab environment i'm gonna be doing

things to get to it without any problems

later on i can secure it if i want to um

so you have to look at your info like

place like where you are and how

sensitive this server is going to be so

you want to make sure maybe if you don't

want people to uh try your server or

hack in then maybe you want to allow

check this one but hey i don't care

about this is a lab i'm probably going

to remove it in a in two or three days

again so here i'm going to click apply

and then of course i want to change my

uh for this server and restart it and

then i want to install any other

features but before that also i want to

uh disable my firewall because

i'm going to be logging in after this

laptop because i don't want to be

sitting here in a cold room right you

at the same time you're an i.t person

you should be able to get into things

remotely so turn off the firewall for

so then we don't have any issues and

then the first thing i want to do is to

change the name of this machine so i'm

going to give it a name and then i'm

going to restart the server one more

time and then i'm going to try the

hyper-v feature on this server

now while this is restarting you may

have a question okay so what is cloud

now cloud is basically kind of exactly

the same thing they will have a

they would have something more like a

similar type of technology even a vmware

uh vs where you can get it in the cloud

or hyper-v or anything what microsoft

built it but it's just managed by

somebody else just like you guys are

buying the labs from us directly or you

get it from in our live training you're

you're basically kind of like accessing

your uh labs from the cloud through the

internet through your browser we have

the ability now by doing virtualization

putting it to our systems like online

systems but it still uses hardware it

still uses a virtualized environments

like this somewhere so that is what

people consider cloud it's nothing

different it's just that they made it

easier now for even i.t people that

don't they don't need to have all of

this stuff the virtual stuff either they

can just buy it from people and they can

use the web browser and get to it but

yeah it depends on the business how

how they want these things so now we're

so now that our server is ready this is

where we decide that hyper-v option this

is where now we decide this is the

operating system that administrator is

server one server two server three

server four he can install it on top of

this server and then he can assign to

anybody it could be whatever business

model so for you guys let's say i'm

gonna give you five labs to one student

so i can do this now but i don't have to

give out the whole server like this i

can give up five labs because

depending on what we're teaching right

so we can change things around so what

do we do we first go to manage and in

here you need to click on add roles and

so you're going to click next

now here you see this hyper-v

information if you click on it

move this on the left and just read

about it first because you're learning

stuff right hyper-v provides the

services that you can create and manage

virtual machines their resources each

virtual machine's virtualized computer

system that operates in an isolated

execution environment this allows you to

run multiple operating system on top of

this server and then it basically adds

more features so then you click next

just add that and just wait for a second

and then you get these other features

too we're going to click next and next

if you have two ethernet cards you can

use that because maybe if you're

creating virtual machines you may want

to use a different network but in our

case we have only one network we're

so here we don't want to use that

forget that part we're going to click

next and then click install

and that's it where hyper v is getting

installed right now on this server

so again you need to restart the server

this is why i said that don't leave your

physical server before if you get an

error at this point then you need to fix

that so here we are going to restart our

taking an action the restart is pending

you must restart the server to finish

the installation so let's go ahead and

restart this server by clicking here and

so now the server is restarting i don't

need to be physically here now because i

if it has any issues i was here

physically everything is good to go uh

and it's gonna restart with this with

the same name network will be working

now i need to go to my laptop i will be

on the same network and i'm just gonna

do this from different room office

whatever wherever i am i will just

configure this server from there but

it will be easy for you if you have now

if you're using a hyper-v and you need

to install more operating system it will

put the usb the iso inside the usb now

iso remember the first time you install

the iso to put the operating system on

this hardware now you need that iso to

operating systems inside the virtual

machines which is that's what's

happening right there so that is what

we're gonna do right now is he's

restarting again so so this is where

it's easier because then you don't need

to go to online and download that iso

again right on that machine why would

you do that if you already have it here

but if you do need let's say operating

systems now other operating system linux

windows 10 uh any any anything that can

be virtualized that can work with

hyper-v environment then yes of course

then you need to go to the web browser

in that operating main host operating

system downloaded iso and then you will

be using uh then that iso but for me i

have windows 10 and windows

2019 server on this usb so i'm going to

basically just use that and copy

directly to save some time and now i

will basically log in from my laptop to

configure the rest and show you how the

virtual machines are done of course

we're going to do that in part three

we're not going to make this video uh

too long but it's i want to just show

you that at the end i can log in to this

machine from uh laptop and then we will

okay so now i'm on my laptop so of

course you need to be in the same

network you can use your wi-fi lan

connection however you want to do this

but you need to make sure that you are

in the same network of that server so

you can ping it and you can see if it's

working so the first command that you

want to use to see if it's up and

running you can use uh mgt ping mgt 2012

v this is the name that we gave this

server as you can see it's going out

there and it is pinging so that this

tells me that the server is up and

running so next thing i want to remote

in in remote this is we're local right

now right i'm in the same office and i

want to basically log into that server

now because that room is cold i want to

get away from that so i'm going to

remote in by using rdp and more desktop

but to get into that server remember

you're not on domain environment you

server name mgt 2012 we slash

administrator if it was a domain then

you will be using the domain netbios

hq slash whatever that is and then you

and then you will be basically logging

into that server right now it's looking

and that's it we are done almost here so

that's a great thing everything is

working the server manager will come up

uh what i need to look for is the

option so you can do it uh by by

searching it here on the server

on the server i think you guys cannot

see my screen but on the top right side

there's a hyper v option but on if you

look at the apps there's a new feature

that just got installed so if i click on

that you can see i have my hypervisor

sorry hypervisor hyper-v manager running

now so this is the server right here so

virtual machines i have the ability to

do that if i right click here you can

see i can click and create a virtual

machine virtual hard disk i can do a lot

in this right now because i have the

ability to do that right but your

ability is coming from where from the

main host if i went to the system i have

32 gb ram and these are the processors

and that's it the and the space that i

have in this main host which is one tb

so uh if i open this up here this is the

and this is where i say that it's going

uh put iso already in the usb so it's on

the same server so now i can basically

come here and install the iso directly

from here without worrying to download

it again but of course if you need more

isos you need to download them you can

do it so in part three we're going to

the virtual machine how to take a backup

how to take a snapshot and play around

with virtual machines and usually this

is what you do as a as a help desk you

are given access to this level right or

maybe a little lower level than this or

maybe just a virtual machine level but

sometimes if you are working for a

company then they give you access to get

into the machines a server administrator

will call you can you restart can you

check if it's shut down can you do this

can you change the ram and they will

guide you or maybe you're working with

somebody remotely so this is what you do

you don't do the the part that you just

saw installing the ser the hardware

server everything don't nobody expect

that from a help desk but by looking at

it now at least you have a clear idea of

how virtualization in a in a hyper v

happened before if you go to the company

or if you're using a practice lab you're

a premium member you know that you have

directly in our labs so when if you're a

premium member you go to the practice

labs some of these labs are designed for

hyper-v as well so you can get into it

but they're not going to give you that

hardware type of training right that's

and of course even we don't just show

you hardware like hey this is how you do

it we did this part because then now

when we do live training we're going to

basically show this to our members that

this is how things happen before you got

pretty clear sense to people to

okay so welcome to part three

now this is where we are on that host

that we created and we are ready to

install some virtual machines on top of

now this is where it depends on what is

your business in like you know why are

you doing this this could be you're

working for a small company and they may

require a second server like a file

server this could be you working for

another company and they may need a

backup solution but you don't want to

invest into like you know a big hardware

you just want to keep something small

virtualized and give it space and memory

i mean the possibilities and you working

in a virtual environment is unlimited

and it's business to business uh based

in our business let's say for example i

want to provide live training to 50

people now of course i need a lot of

commute power compute power for that and

for that to do this i would be exactly

doing the same thing i would spin up a

server and then i will spin up some

virtual machines on top of it and that's

it i will use another tool remote tool

where i can do like you know more

advanced stuff like firewall stuff and

maybe work with a developer to give you

a member access to that virtual machine

softwares and connect it to our servers

and do a lot of different things of

kind of like you know getting into that

doing things generic generic skills that

can be applied anywhere and that really

is going to be up to you wherever you

land the job and how they use it

so in our case now we have a host ready

i don't know why i open paint we have a

host ready and then we need to install

our first virtual machine so then you

guys can see how to do that so the first

thing i needed is what iso just like we

did the first part you need to download

that i copied it to this server from my

folder iso and i have this 2019 server

so let's see yeah this is a server 2019

maybe you want to create a personal lab

for yourself you can also use that for

so now i'm going to go ahead and open

hyper-v by clicking on start menu option

and then i'm going to go to the apps or

you can go to the administrator tools

um usually if i if you do this you can

uh to the taskbar so then next time you

don't have to open it from there so i'm

and we're going to create our first

2012 wii now what if you have more

servers what if you're more host you can

right click here and connect and then

from one server you can manage them

so easily there on the right side it

gives you information you can create

directly from here since we're creating

vm i would like to do it from here so

just to show you more options here you

there are options and on the right side

so then we're going to click on virtual

of course we're not going to go too

it's a click next next kind of options

just like any other virtualization

virtualbox vmware all of them have the

so we're going to click next here we're

going to name it what do we want to

install so if i want to say i want to

install my first domain controller for

this lab i'm just going to call it dc1

and where do you want to store this if

you don't pick then it will pick the

but i like to keep it a little bit

simple for myself so i'm going to go to

the c drive and then create a folder i'm

and here i am going to go and check this

box and go and pick that folder now

and i'm going to click this go to c

drive and here i'm going to call it vm

oh i shouldn't have clicked finished

that's a mistake right there but let's

say i did a mistake what happened then i

finished how do i go back if i right

click and go to settings now you see now

it gives me all these settings and i can

go back and change things but i don't

want to do it this way now later on you

guys can come and do these edits but

let's go ahead and create another one

now i'm using the second option

next and here again i'm going to click

and i'm going to use dc2 now store this

and click next now i didn't click finish

this time so you see you have two type

of generations in the hyper-v so one has

a little bit more advanced features um

just like you know vmware when you put

vmware tool inside the the virtual

machine it gives you more enhanced

features here you have to pick a

to keep it simple i like to use

generation one but if i want to go a

little bit more advanced i want to do

pixie boots secure boot and things like

that then i would go for generation two

and this is where you play around with

this stuff like you know you can change

the memory here i'll say okay you know

what i am going to give it uh dynamic

memory or maybe i want to give it more

memory let's say i want to give it a 4

28 and i randomly pick this numbers of

course you're gonna look into what this

turns out to be that probably would be

4gb or a little less than that or if you

want to do 8028 or something else and

want to make it exactly 8 just go to

google and type what is mb my mind is

not working at this point so here you

need to pick ethernet so you're going to

pick ethernet here and if you have two

ethernet then make sure you pick the one

we're going to click next here now

that's where it tells you okay where do

disk this is important stuff right here

this is going to be your hard disk this

is the virtual hard disk of your

be copying things next in future you

want to make things super easy for

yourself then this is important for you

to know where it's getting installed so

we're using this and we're going to use

and maximum you can go to 64 tv that's a

so we're going to use later on we're

going to show you in part 4 how to use

other options but here we just want to

install our operating system but how do

we install an operating system if i

click install now it's going to see it's

going to d so if i had physically

plugged in that that that that

dvd then i would be choosing this option

but if i want to use an image file i'm

going to use iso and that's the file

copied over to my c drive iso and here

i'm going to pick that i'm going to

click next now and here now i'm going to

so this way i had the ability to go

and you know pick it for myself but if i

want to go back to dc1 and go to edit

and i did that mistake by finishing it

can i still do it yes of course you can

come to the memory and here you can

change it you can see i have other

options enabled too if i want to change

the processor because i feel like one

one virtual processor is not enough

uh you know so so many cores 24 cores if

i have it then that means i have a lot

of virtual cores in this and like i said

you're not going to run out of the cores

if you're playing around with the you

know you know in a normal environment

unless you're working for a huge

environment and you're deploying some

operating systems and things like that

yeah you will need that then to be

um here you can see that i was uh if i

didn't picked up the image file in that

option when i click finish then i can

come here and then and change that if i

change if i didn't pick the the network

it's not going to work if i install

operating system it's not going to work

why because it's not connected i'm going

to have to connect it here right and

then you have other options too then of

course you have in virtualization you

of different options that you can play

around with and to get really really

good at but at your level at help this

level like i said some of the things

will be done for you the decisions to

virtual cpus how much how much ram

should be used is by your manager and

system administrator why because

you don't want to go into the host and

one virtual machine everything what if

you do that and what if you have so many

different critical systems working and

nobody told you that they will not let

you do that because you will crash

everything because now you have given so

much power to one virtual machine and it

impacted every other system in that host

so yes you are not going to get this

type of you're going to have to ask just

like active directory you need to ask

what is the naming policy what is the

policy of this this this you need to ask

about what is the virtual virtualization

compute policy i need to be using in my

so that's where we decided the next

option and then i showed you how to do

the edit option if you do a mistake but

if i turn this on how do i turn it on

so here i took a little break um and i

started recording again through a remote

what this is basically remote as in you

logging in from a different uh area a

different network so i installed a

client on and you can do that as well

teamviewer you know whiterian many

different device tools that you can use

for if you want to log in from different

area and that would be because maybe

you're not at your place anymore and you

want to continue your work so this is

how we do things in reality too and the

recording will start again so here i'm

and after that connect what do i need to

do i still need to make an action so if

i go to the action and i'm going to

click on start and remember we point

now it should ask me for the you know

if you point this to a cd and sometimes

if a cd may say that you need to click

continue and that works so sometimes but

the new you see you see that changed

with this 2019 server and this new

2012 so i didn't see that option it just

came up 2019 just came up straight

or maybe i missed it it was so quick but

so here this is where your 2019 server

is getting installed on 2012 so if

you're brand new to virtualization this

is the power of virtualization as you

can see 2012 is running behind that's

the host that's the hardware operating

system but inside the virtual operating

system i can now you see this is

separate from our main operating system

and i can install it i can click next i

and i can then basically move on with

so this is exactly the same thing that

for this main host but it's a different

operating system so here you go

data center and i'm going to click next

now this is the things that people may

ask you that do you know how to install

operating system on a virtual

in a virtual environment like hyper-v or

vmware which we're going to do later on

windows has started to running now now

it's more about you are getting a call

or maybe at some point somebody asks you

up the space for the c drive or can we

add another drive this is such a common

scenarios where we deal with this on a

regular basis not a daily basis regular

basis because this window machine

need more something more and and that's

where when you add more features to this

server people are gonna be using it more

and more and more and that's where you

perfect example i can give you is if you

run an ftp service right ftp where you

transfer your files from clients and

stuff like that like filezilla

if you wanna add new space then of

course you're gonna then come back where

now you can manage so many machines from

right you can add as much as this host

turn off this machine i can do a lot of

let's say i install this operating

i'm fully done with it i put a key in it

i put some softwares in and i spent

let's say two hours just to fix it just

to kind of make it ready what do i need

to do then i need to make a checkpoint

virtualizations usually they call it

snapshot like vmware they have a

i believe virtualbox have a snapshot

um so checkpoint is the same thing

so that three hours of work that i did i

can take a checkpoint of it and that's

it and after that if something goes

let's say after two months i can come

back to that checkpoint and i'll save my

time that i spend in the beginning

i can keep making more checkpoints if i

let's say for example you want to

install a software and you are not sure

it may cause an issues it may have some

type of malware whatever and it does

have a let's say and then you can go

back to the checkpoint that before

installation that you did a checkpoint

so that's it one checkpoint few seconds

for you if you're watching this for the

first time you may think okay that's

we have worked on this stuff in a real

environment and we didn't have these

and that was a pain imagine if we had a

malware and i spent four hours on a

then i need to create that machine again

all over again or i need to had a i had

to take up a backup of it and backup

would take hours and hours and hours as

well i mean that's a lot of work

so this type of options became very

powerful for sysadmins and for companies

that they'll check make a checkpoint and

bam everything is done i don't need to

do anything i can just go back to the

i can reset it i can pause it i can save

i can then save the whole system also

one server one server installation if

you want to go back you can just click

yeah there you go you can click connect

i install this operating system now and

i don't want to spend this time of

installation then what do i do

now when this is finished is there's a

there's an option called sysprep

so when when this is finished i'll show

it to you when you open it up you can

take a sysprep of this machine what

syspress prep will do is when this

machine restart it will it will assign

its own ssid meaning its own special id

every time a machine gets restarted you

name this you name it that's it you you

have a unique id in there for these

users for the computer and everything

but if you want to make sure that you

want to use this multiple time and we

call this imaging or in a virtual uh you

know environment it's going to be the

so you basically sys prep it you run a

sysprop command and shut it down so what

we'll do is this will shut down like

this after this is done right you you

install everything on it you did some

basic configuration and you want to call

it master image golden image whatever

you want to call it and then you what

you will do after that when when you run

a sysprep command and it shut down you

that hard drive that we installed so

you basically copy this you copy this

it's going to be probably a few gb but

you copy it and put it in a different

let's say you want to name it copy from

here you don't want to say start from

drive that you did assist prep

this is like a image so you don't want

to be using that again you you want to

be using you don't want to be using this

from here actually you copied from here

you copied to here then you make a new

already here let's say you want to call

what you do is that you copy that

hard disk and then put it here this is

the machine that then you want to create

from then you know because you if you

use this then your your machine is

running from here so that's not a image

then that's directly just like these

uh machines right here so you want to

all be always using the copy option from

here and this is very powerful option

when we give our members labs what do we

do we have 15 people taking live

training of course i'm not going to sit

there and make a virtual machine or tell

help this or support with me to just

let's go and just create 15 machines for

every training that we do after two days

or three days that's impossible

even from a script i can create just a

uh you know um like in one script i can

create like 15 machines if i have the

ability and then i will assign this

the job that can be done for almost a

day that can take 24 hours now or maybe

few hours or eight hours or four hours

still it's a lot of hours that can be

because that's kind of like the power of

virtualizations and what what it opens a

lot of opportunities for you if you want

to have you want to run it as a business

and anything and like i said in the

this is what you need to train yourself

on just to move around virtualization

go to the settings basically this is

where i would like you guys to um kind

of like you know work on it there's a

replication to it but that's little

advanced stuff so i'm not i'm going to

come here and let's say somebody asked

for okay my machine is running slow

so you're going to turn off your machine

and then this is the things that you're

processor you put it you put one

software even requires you to have at

least two virtual processors to be able

and then you need to go to the memory

you need to up that if you're having a

space issue then of course you're going

to come here to the hard disk area and

then you need to add more hard disk

and you know by clicking here and add

and then you can add a hard disk

this is kind of like the basic overview

of virtualization uh of course this

so this is where i'm what i was talking

you can turn off this machine and you

keep this image like you know right now

this machine is like not ready at this

what i would like to do is like for

example you want to get into this server

and then run assist prop so let's go

ahead and let's quickly create a

password and do the system part and then

so we're going to go into this

when you work on servers you need to

understand some of you need to

understand the the menu parts too

because some some applications have

different type this is the application

running web-based have different one

like vmware so action or control delete

you're not using the all control delete

most of the time people do that mistake

and it's like why is why am i seeing a

a lock screen because you're using your

own keyboard and you're telling your

computer to do the all control delete so

that's why in virtualization these are

the things you need to be careful

so now we have a 2019 server ready and

you should now think about things right

you should think about oh okay if i can

do this from my machine or my server

or the practice lab or the training that

i'm taking so what can i do with this

now i can create a domain controller

okay i can create a client so then after

that i can open an active directory i

can open a group policy i can do a

software deployment oh you know

javascript share are teaching everything

that's that relates to in this

environment because we only teach in a

what domain connected environment we

teach we train you for business right

as you can see the the problem with this

uh if you're running some type of you

feel like my laptop has a like a lot of

server don't have that type of

resolution so yeah i'm going to have a

little struggle here to move around here

there but you can fix it you can go

online and how to fix it exactly if you

running but you know what what are you

going to do if you are working in a

virtual environment this is exactly like

you're working in a real environment so

as a system administrator and as an i.t

person are you going to sit in front of

it try to play around with these options

no right you have to make it ready so

then you can remote into it

and that's what we did the first time

for the host so the first thing you guys

should do is to go to the computer

or better than computer management in a

server it's an easy way i'm going to

show you right now here let me just move

if you move this up and go to the server

click on this right here the word group

so these are the settings that i'm

talking about if i have some tedious

type of settings and i need to okay i

click okay i need to do this and then

i'm and like right now i'm creating an

image for my members right my business

is like okay i always create images for

members i have to work on these things

to make sure that they these are the

things that are working in the in the um

labs and everything so i need to work on

all of this stuff so what do i do here

i'm going to work on it i'm going to

come down here and you see how i'm

views so i'm going to try to get away

from it quickly as possible but before

doing that what i would like to do is

i'm going to click on firewall

and i'm doing the same stuff that i did

which i did before but one thing i want

that then i want to use this image right

i don't want to waste my work that i did

for for this server so what i'm going to

i'm going to turn off this so right now

okay i i did two things that i felt this

my labs to work for my members and when

i train them and stuff like that what do

i do right now i don't wanna i don't

wanna waste my energy i don't work so

i'm gonna right click here i'm gonna go

and when i enter now this is what i was

talking about you double click on it

go out there remove every ssid that you

and then shut this computer down

out of the box experience right what is

out of the box it's gonna keep

that settings that i just did that

remote control the firewall it's gonna

keep that it's not gonna touch that but

it's going to remove the name of this

machine it's going to remove the i the

the username ssids and it's going to

then i'm not turning it on because what

what is my next step after that

i need to copy this image now so if i

two things i'm gonna do here

once this machine is turned off right

now it's running i'm gonna make a

checkpoint of it so even if i'm working

on dc2 i can go back to it very quickly

virtual hall this also i'll call this

image so then i can right click here and

then sorry i can right click here and

then create a new machine on the fly and

there are many other like an advanced

things that we're not going to cover in

in our training because like i said then

you you are becoming more of a virtual

system administrator rather than

this is the the part where helpdesk will

stop and of course company will teach

you more if they want to and company

will have their own applications on

virtualization they will teach you that

stuff because that's kind of normal

they may show you a few things that

assist admin is doing repetitively and

you may help them so that is what kind

things that you may do but try to

understand that when you answer in the

interview be very confident because you

need to touch these things like you need

to create these things if you don't have

an ability then you want to ask us

to help you out if you have the ability

then do it because then you need to be

so right now it's turned off right so

the first thing i'm going to create a

i create a checkpoint look at this i

create a checkpoint so i can go back to

this place after when i do everything

with this server i can go back to it but

you don't want to delete this you don't

want to delete this because that will

get deleted right but okay well how do i

dc2 snapshots are there and dc2 this is

what i was looking for i'm going to copy

and go back here and copy from here

copying that 8 gigs of file to this

so let's just assume that i spent three

hours setting some tiny money tedious

and now i wanna basically change that i

don't want to do this work again

six domain controllers for my lab for

the t the for the live training that i'm

doing usually we have two people three

people maximum five people in the live

and we got to do this before they start

labs right before they start their

training on the first day these are the

kind of steps that we have to perform

online applications we connect them and

everything like vpn stuff and then they

dc3 remember we created a dc3 folder

now i'm going to point this to that

and i want to create let's say 428

and i'm going to use the same network

use an existing virtual hard disk use

this option attaching an existing word

or the either vht or vhtx format

and you can even do this part but i'm

going to use this one right you see i'm

not creating a new hard disk i want to i

want to basically use my image now

right i'm going to go back here

dc sorry copy from here so we put it in

where did i put that oh sorry

we copied it there but we didn't copied

it back to dc3 so you do want to do that

because that was good that's that's

going to be a mistake right there if i

directly go to the copy from here so if

i use that that's it your image is

messed up because then you need to

create another image because now you

and that's why you need to to

name it that way so you never forget

copy from here don't use it so put that

something in there like copy from here

don't use it so then you always remember

okay i'm never i'm not going to use i'm

not going to create a virtual machine

we are going to basically uh go in there

and with this we will conclude a video

done so now i'm going to use this

virtual hard disk i'm going to click

finish here because i don't need to do

it's it's already done the part

everything else the parts are done

so creating everything and if i now turn

are yeah there you go the cd part is

it just got i think it was too fast in

so this is the power of virtualization

you are on what you are on 2012 server

then you have two 2019 servers running

using the memory that is available

this memory right here and this

so this is what we call virtualization

and this is what we call virtualizations

so that that this is kind of like the

the hyper-v stuff so again after this

you we will start on vmware if you

like it subscribe and let us know what

you think did you learn something from

and what do you think about it thank you

all right the recording is on right now

who who are we like you know i probably

know most of you probably something

about what is ram what is rom or what is

a computer what is operating system then

they will throw something like ticketing

system on you active directory on your

office 365 on your imaging on your

deployment on you none of that stuff

back in the days where nobody was

teaching that stuff now they're kind of

like putting little by little because

they see that there are people that are

kind of pissed off from this type of

learning and me myself when i went to

college and i was like what did i learn

in the in this course that all this

instructor did and nothing bad about

instructor they did give me a lot of

information but what was it like it was

just slides going through and once we

were done with the slides we went for

the exam and we just did some kind of

like you know a cheat sheet you know

look at the username sorry you look at

the questions and password um and all

that kind of stuff and basically we

passed the exam right and most of you

are in this case too where a lot of

people come to javascriptshare.org and

say hey i got mcsa i got network plus i

got this certification i got this huge

certification but again really land a

job and i have no clue how to use this

this actual directory is a piece of

training that we do in a live training

and i think maajid is our current member

who took our live training yesterday

so you are actually taking out of that

phase one you're taking one skill and

i'm teaching this for free on the

youtube and this is going to be what it

put this will be put on youtube and you

story started like that it started from

an issue a problem which i wanted to fix

and of course it's not just me there are

so many other people now like hadi wali

he's a security expert aws certified and

he went through the same stuff in his

site and you know that's how he uh kind

of like also felt like i want to be a

part of this platform and there's so

many who are like you know in this

platform they're they're helping us with

with with you know combining all these

gaps between certification learning

between college learning and real-world

skills learning so the most important

thing for me from this training is that

how much real world training can i give

you in this short training but of course

it's not going to be complete it's a

if we look at it where does it where

like how do we when we train where do we

put that on the resume so when we train

live training you guys are actually

training about this right now

so if you guys have any question just

open up your mic and ask me okay about

some things that i'm just straight up

showing you like a resume and like okay

you see that the training that i'm

teaching you guys is basically covering

this active directory user management

and where is it going to help you it's

going to help you when you open up our

indeed.com and you look for information

like you know help desk entry level help

desk it support so in that usually they

will have this session section in there

says you guys need to know about active

directory you guys need to know about

creating users passwords stuff like that

and when you go to interview that's

where this is going to help you

this is what we are covering today so in

our live training when we start we start

with a pretty big training but we are we

basically set up a domain controller and

then we work on active directory so you

guys are in this session right now where

we set up a domain controller and then

we also look into some in day two we

basically teach about tools to manage

active directory on a whole training on

active directory now sometimes in our

live training we miss some of these

things and then we basically send videos

to our members so in this training we

will be kind of like doing very quick

type of uh you know domain setup then

you guys will be setting up accounts

then we'll be practicing some password

resets then we'll be getting some

scripts and stuff like that so of course

this training will go a little bit more

than one hour so if you feel like you

want to stay you can stay if you feel

like you don't want to stay you can

leave and then we will send you the

video and it will be on youtube too okay

before we start we need to understand

active directory as a whole so when i

what does that mean can you can someone

give me an answer like when i say active

directory environment domain environment

a domain is typically it's like a group

of computers in a workplace in which you

manage to access or you know possibly

the computers which is what i know so

far i'm just getting into the intro

no that's perfect because the domain is

very important and the reason i started

with active directory live training

you will not be able to do your job

eighty percent of the time you will not

be able to do your job why because you

always when you get a job you're in a

domain connected environment people

don't hire you if they have five

computers right why would they hire a

help desk and pay 40 40 to 50 000

for for managing five computers when

they can manage them themselves right

you they would hire you because

they're in the business environment and

you know it's uh we're training you for

more corporate level type of um

businesses there are 300 people 400

people or you become you work with a

company who's working with the smaller

even though if you're managing five

people then but you're not managing only

five you're managing let's say 15

companies with five people right

so you gotta know active directory and

domain and what's the difference between

a work group what's the difference

between a domain connected so if i ask

in your home you have a laptop and

you're connected from a mobile devices

is that a domain environment or is that

can somebody give me an answer it's a

yes it's a word group environment

so if you have a phone or you have a

laptop at home you see only you can log

in or you can add somebody else to that

computer let's say your brother your

sister whoever and they can log in then

right whoever bought it first you got

the admin account then you add account

to that computer the same computer and

then they your your home members can log

into that computer but if your home

member another member let's say brother

or sister they bought a laptop can you

log into that laptop without knowing the

password no right you can't you really

need to hack into it then then that's

not legally right that's not morally

right right that's not right that's not

how how we're doing things right here so

that's a work group environment and

what are the challenges behind this then

because you cannot manage that machine

everybody goes on a vacation and

they need something on those computers

right this is something that you guys

are doing for whatever reason and they

need something on their computers

everybody needs to send you their

username and password and think about it

it will become a pretty messy job if

you're working in a in a company that

has 300 computers now and they want a

file or something to be done to those

are you going to go to each and every

computer trying to manage them of course

not right you need something

for that management you need a domain

controller and domain controller is a

normal server operating system it could

2016 2018 sorry 2019 there's no 2018

2019 so you put active directory on top

of that server and that's where it

did you guys do you guys get this and of

course we're going to do this lab right

now so you'll get it even more

so the domain controller basically uh

yeah the domain controller manages all

your computers all your users all your

groups everything is being managed in

then okay i wanna i wanna let uh you

know katie log into the other machine so

you can just add kd to active directory

and katie can then go to other machine

in that work environment then she can

just log in if you allow her right so

you see that you see how you're managing

it from just one place makes it super

easy for you to manage 10 000 computers

if you want to 10 000 users if you want

so if you look at this image right now

um in front of you it says word group

you see how word group is connected to

just one network it could be a switch it

could be a router whatever it is but

network and it's not being managed

there's no management in between

everybody's they got the internet that's

great they can log in themselves we

already explained that so the domain uh

you know a network looks something like

this as you can see right now on your

screen you guys there's a directory

server that's also like a domain server

people will ask you in the interview can

you tell me about domain domain

connected environment or they'll tell

you can you tell me about active

directory or they may say do you know

anything about client server network you

see how they're naming it client server

what it means basically you are you're

you have computers like this and

what is active directory now this is a

text based you guys should learn this or

just type it down or maybe next time

when you are watching this video you

should be able to say something more

like this it's a directory service

available with windows server platform

remember we're talking about windows

here we're not talking about linux

windows server platform it stores

information in a central database and

allows users to have single account

called the domain user account

you know gene are you when i put you

next to your directory is that a word

group account or is that a domain user

account that is a domain user account

so here we have an example of office

where you can see there on the left side

there's the executive office there's it

office one office two this could be

marketing sales whatever whatever and

there's a lobby and on the right side

there's a support guys right there and

then there's a networking room right

so this is how a normal environment

looks like now this is one floor you can

make it bigger if you want to but they

will have multiple floors for people

you're still managing it from one place

then so that's how you do kind of your

i.t like a real world corporate

environment looks like this it can just

go grow more that's it you will be

working with different different

companies or different service providers

if it's too huge then of course you're

going to have layers of layers of i.t

and that is something that we discussed

first day of training about roles and

everything that that's not something

that i want to cover here today but just

to give you a clear idea that you in a

work group sorry in a corporate level

environment you're working in an office

like this where you have your office and

you manage these computers from one

so now we're gonna talk about uh we're

gonna move into so basically this is i'm

actually using a live uh training uh

slide so i'm gonna move you guys to

active directory i'm gonna skip through

the help desk ticketing system part but

i wanted to show this image before i

move on to the active directory session

how do you get like if you start working

in the company tomorrow and they will

give you a computer and the computer

will be already connected to the uh

domain controller it will be all things

for you when you when you're so new to

the technology you feel like there's too

much behind this like that happened how

machine there's too much they have

configured for you so today you're

you're learning to be like a help that's

who can configure your own machine so

when you go to work tomorrow you're not

stressed that how did this whole thing

happen at least you have some practical

idea of how things are happening and you

can also use the tools and things like

usually in a company what happens is

something like this you you get you have

they will call they will email they will

use web portal they will use chat and

they will send an issue right then what

what do you do you use ticketing system

which is in our day one we use technique

system for live training just like what

i'm doing live training today for tech

directory we do ticketing system

training and in that you basically open

up a ticket and then let's say if it's

an issue about user being locked out

then what do you do you assign that to

yourself and then you resolve that issue

in active directory you come back to the

ticketing system you close it as i help

this person as an i.t person or an entry

level whatever you want to call yourself

of your performance is based on how you

close tickets how you open tickets how

you close ticket how you assign tickets

that's eighty percent of your job think

companies cannot function right you're

the main person assigning things you're

you're the you're the real important

person for the company so that's why

yeah there are a lot of jobs there but

they're very picky when picking people

and that's why people struggle

if they cannot answer about ticketing

system if they cannot answer about

active directory if they cannot answer

deployments basic troubleshooting

they're not going to give you a job

especially these days nowadays things

are very hybrid it's not just a normal

comptia plus kind of thing and you're

that's where things really like that's

the background of it so now i'm gonna

fast forward and just kind of move into

active directory session right here

so if you guys are looking at my screen

because i teach reality and i just

straight go to jobs and that's how i

create the trainings that's how all of

our trainings are based on we we look at

the description in current market and we

change our training agile type of

training so we change our content it's

it's changes all the time so you look at

this if you if you search about active

why people want to learn about this this

is the reason look at the titles on the

left side it says help desk technician

help this technician i t support i.t

field technician anything i t support

you need to know about active directory

and this specifically put it in the

description right there it says create

manage those accounts inactive directory

and of course they can put exchange

whatever they want to add but

most of the people will have something

like active directory in there okay and

and they will either put something like

domain or but most of people will use

actual directory specifically so when

you go to the interview and you say that

hey you know i have done a training on

active directory user management and

everything that's too that's very

different than you going there i have a

plus because a plus does not cover

so when they start asking you a question

after this training you should be very

so so far any question about this whole

lecture that i'm doing any any things

that is coming to you right now quick

question uh-huh so i currently work in a

cyber security office in which we have a

systems administrator and he's the one

who manages the active directory as well

as you know using the ticketing system

is a systems administrator the same as

an it help desk technician yeah so it

depends on the company how like for

normally is a helpless job right like

because you're you're adding a user

resetting your password i'm having an

issue with my password lockout but some

may kind of lock it down a little bit

people to be logging into active

because there's too much can happen with

it if you have access but it depends on

how the company structure is because the

system administrator can then really

access at active directory level like i

just want you guys to only access

certain groups next year directly and

that's it you cannot access any anything

else and that's how the real uh in the

companies that's how things are done as

a system and like for example my clients

if they tell me to build the nectar

directory for them then i'll say okay

how many groups do you have you have

system administrator you have security

administrator you have network engineer

you have help desk and then i will make

a group of by group access so you see

you still get access to active directory

but only at the level of users right

your your access is managed based upon

where you are in the company as far as

structure exactly it's structured and

it doesn't have to be always like this

it's up to the companies and once

sometimes maybe some some people say

that no we just don't want any active

directory stuff without this they can do

the ticketing no problem right

so here's a real uh ticket because i

like when i like when i train i

basically take this a real ticket out

and then i just train like this

basically so it says kimberly moore

first day is on april monday uh 30th

please send her computer outlook her

is it okay if i schedule time or

orientation blah blah blah okay so even

you if you started the job right now and

i ask you look at this this ticket right

now and you'll be like what does the

hell does that have to do with active

that would be you having no experience

right because if you look at this

clearly they need kimberly more first

day is 30. so what they didn't even

define active directory they don't know

about anything by introducing users user

will not be saying active directory

right they're just going to say we have

but you as a technician should look at

it and say okay we got kimberly more

starting on april 30th right so what do

you what do you need to do you need to

go to that directory you need to create

an account right now you may ask me how

would i know how do i name this and that

this kind of stuff right that's

something you have to talk to your

manager they will tell you that we're

going to be using this naming connection

in inactive directory so you're going to

that is going to be the you account

kimberly first name last name and then

the date and then also it says office

321 now in active directory you also

office numbers in there because that's

how other applications then look at

information from there right so even

though it doesn't look like there's

nothing about active directory but it

it's there's two things about active

directory right there and a computer too

automatically you look at it okay that's

my job right there account computer

and then adding information in that

account so that's a ticket right there

and you need to resolve it so if you're

brand new you look at it and you're

sitting there and they're like and you

say that i have some experience and you

just put something on your resume which

are people why i tell people don't do

that but if you put like five years of

resume and you go there they don't

expect to come and teach you then right

because you put five years of experience

so if you if you don't if you say that

i'm an entry level i just did some

training then they're more open to you

okay you know what i think let me teach

you a little bit about actual directory

here and they will teach you this stuff

on the job too but if you know it then

that's great right basically the keyword

you're looking for hi i'm hadi i worked

with donnas been for 12 years so

basically what the keyword you're

looking for is called documentation

right so if you know how to document

you can also look at it in a way like

okay this person knows how to document

things so like going back to the

ticketing system it's all about

documenting how you value document

because the next person is going to see

the ticket we're also going to be

following up on what you did previously

so if you have a good skills and

documenting and and writing logs you're

like okay this is a good thing and you

can also mention that look my

documentation skills include this is

and so on and so forth and trust me in

the long way you'll appreciate it

yourself because sometimes the ticket

maybe couple days will come back to you

and you won't know what happened which

engineer worked on it so i always tell

my my friends my co-workers like hey

whatever you do even if you click

somewhere on the screen just document it

on the ticket or somewhere where i can

see what you did so i can backtrack it

uh basically mean that you're going to

document each step that you take so say

you know you log on to the computer

but yeah so a lot of times what happened

is like for me i might i used to be a

system engineer and i had a log that

would always pop up in the beginning of

my login screen it would pop up for

everyone and if they updated something

they clicked on something like for

example if this is really sensitive

server and they clicked on something to

those things okay not really need to be

documented but if you clicked on

something that had an action to it yeah

make sure you documented that hey i

clicked on this a pop-up and this is a

result and things like that now you

don't have to click document every

single move like i move my mouse to the

you just need to document like if you

clicked on something that had an impact

or you made a little modification or you

change the font size whatever it just

helps the next engineer in an example i

can give you in terms of active

directory uh you may come across an

issue by adding a person to like say

domain controller right active directory

and you may come across an issue and you

on internet now another technician comes

in and they do the same process and they

they're having issues so they have some

type of document that they can look into

most of the time it's a simple process

that people know about it right

tell you something different then that's

going to be the documentation that we're

talking about is the naming like they'll

put a different name out there right

they say you need to use k more or you

need to use the three letters of your

first name and three letters of your

last name right and a date of birth so

that's that's the company's policy

structural policy to use naming

convention right so you need to know

that stuff ahead of the time so you will

basically ask the managers over there

that hey i want to add this person what

is the naming policy what is the naming

convention policy in this country right

or you can go to like your directory and

find out yourself by looking at accounts

so of course then we can go on and on

with this this is our live training and

and we basically kind of like you know

train like this and we put more a real

world examples and this example is a is

a template ticket so that was just an

email this is a this is a ticket coming

from directly from a web portal a

ticketing system so that converts into

an email and then you see yes on the

bottom there just want to update the

so actually directory can create so many

calls for you you can be just hired for

at your directory stuff if it's a big

company let's see if this company have

they're gonna get a lot of calls right

and maybe you just got hired to do this

type of job where you need to change the

title for a director you need to to to

add a person reset their password people

got locked out there's so much you can

do in active directory right and if it's

a big company then you're working on

that specifically if it's a smaller

company then yeah you move on to other

things like troubleshooting remote

troubleshooting and all that kind of

all right so so of course we got more

tickets here again so let's talk about

all right let me let me let if you come

in okay so you see the active directory

the main part for you guys to learn

what are you going to manage an extra

directory like you said gene that that's

something system administrator was

working on that company now they may be

working on the higher level meaning they

may be doing policies they may be

creating groups they may be creating

ou's a lot of different things they can

create in active directory and also they

may be working with the bigger

active directories are replicating

that's more system admin job where one

actor directory wins down another one is

up and now this needs to he needs to

configure make sure that what happened

here because he doesn't want the other

exterior to go down or his whole company

so that is more assist admin level job

right there at the back end they're

checking the logs they're creating

domain controllers all that kind of

stuff right and i'm going to show you

that in a second what sysadmin do and

then how it turns over to you guys okay

so mainly you guys are inactive

directory managers user groups and

computers so if you go to the interview

and somebody asked you what level of

information do you know about active

directory after this training then you

can say yeah we manage users in there we

manage computers in there and we manage

groups in there and anything related to

that it could be a user changing

password name whatever right groups

changing adding a groups adding people

groups added to another groups

computers changing computers deleting

computers blocking computers all that

kind of stuff needs to be done in active

so this is how the active directory

looks like i'm sure most of you guys

already know that active directory is

like this so if i ask you any one of you

tell me what is the domain name of this

active directory environment if you look

at this screen can somebody tell me

javascript.org is a domain name right

there that's correct so when you join a

you're going to first open up extra

directory and look at that name so now

now not all the time it's going to be

like a website type of name they may use

headquarter.jobshare.org so nobody else

cc whatever they want to name it they

our lecture part is over now we're going

to jump into the lab before that does

anybody have a question anything to do

i want to ask you something about the

active directory it's supposed to be as

so suppose these access is limit to the

anyone can play it or do something wrong

what i understand now it's same like you

can control all the system like the

yes and that's why you need active

director you can control everything in

active directory um like you know

specifically at the user level computer

level but then after that there's

another piece to it too once you have

vector directory up and running it opens

up in other features in your server like

group policy like for example if you say

that i don't want people to be changing

their wallpapers now active directory is

not doing that but through active

directory access there's another feature

called group policy that that gets deep

inside the computer then then you use

that feature which is not a part of this

training but i'll show it to you guys

then this is why you use active

directory but then you have this other

feature in the server that uses active

directory kind of like that access and

it goes to really really like tiny

mining type of things i don't want

people to right click here i don't want

people to change this i don't want

people to change the wallpaper i want

people to lock out after seven tries

when they type their password seven

times i'm going to show you that because

that's important for active directory

and you see that these are the things so

it it opens up more to you once you are

in the domain and those things are

usually defined by your organization

yeah company and policy so you won't be

doing anything policy related you'll be

just following the rules and regulations

okay uh kind of help out on that the so

you would just assign those groups to

but say it again sorry i didn't

so the sysadmin would create the groups

but as a help desk person you would just

assign those groups to the computers and

yeah so um if i'm if i'm understanding

correctly so basically assist admin will

let's say create the whole directory

environment right he's going to create a

server put active directory on and then

he's going to say that this is a help

test administrator group right then you

get hired and they will add you to that

group so that group will have specific

do certain type of management like

resetting a password for users adding

new computers so yeah you will have

ability to add more machines and

everything but you won't have ability to

delete active directory or specific

things that they don't want you to touch

so that's kind of like controlled

control access that cis admin can do

before they even let you get into the

i just wanted to confirm uh so

jobskillshare.org is the domain

overall and then underneath the in the

drop down menu those are going to be the

groups assigned within the domain yeah

that's that's yeah so if jobshare.org is

a company right now physically let's say

this is a company right and i have

physical computers and servers

everything will be shown in here and

that in front of the screen that you

guys are seeing it's going to show in

under the computer uh users are going to

show under users so let's say hadi is my

employee he's going to show under users

right if you're the employee you're

going to you're going to be shown in the

user but that's just a generic folder

you can create more if you want to and

then you can put you can apply policies

on top of these uh groups then that i

want certain people to be accessing

certain things and that's where you get

really more like refine it more

if everybody's looking at my screen

can you guys confirm that you guys have

direct access to your lab like this

yep yes alright so now there's two

things right here that i want you guys

help this is you i give you this machine

so then you will become a part of my

company now on the bottom you guys see

the remote company abc.com right

everybody see that dc 300 staff 300

staff 300b system administrator oh yeah

so now on the bottom this is the company

that we're talking about i am the system

administrator for example and let's say

we have some conversation going on

between me and ceo and i'm like hey man

i'm too tired doing all the stuff you

need to hire help this right this is how

actually it happens in the companies

like you know the the the job gets

created like that or if it's a two-bit

company of course they have a better way

to do it but smaller companies medium

companies they get help just like that a

system administrator get frustrated i i

can't do this servers and social

security and everything all by my own

man you need to hire another person

usually people leave or they the ceo say

okay i will hire another person so

let's suppose in abc.com i'm a system

administrator and i was assigned the

task to create my workgroup environment

you guys need to give me these names now

interview that is what people want to

hear okay domain controller active

directory so right now this abc.com is

not a company that has any domain stuff

this is just names right we're going to

so i want you guys to when i do things i

want you to make sure you guys follow me

now you won't be able to do anything in

the abc.com because that's kind of like

controlled right there right then i will

let you control things so then you just

like what we talk about then it becomes

more of like a practical thing to learn

that okay that's how i get access in the

real companies right we're gonna go to

domain controller machine and somebody

asked me yesterday a really good

they said that in interview somebody

opened up a computer like this in front

of them and did and then asked them is

this a word group computer or is this a

domain connected computer can you tell

me so this could be your technical

question right now in interview

tell me guys if you guys look at this

screen right now is this word group or

it looks like uh work group to me

you know sign in as a different user yet

that is what because now you do when i

add a second user you may get that

option in there but that still doesn't

do that slash domain in there right it's

going to show the computer there it's

just not going to give you any other

um another option another uh question

that i got from live training yesterday

a user told me and it was pretty cool

what i would say people will ask you

can you can how would you log in if if i

put this computer on domain how would

you log in locally to this computer

what is a domain when you say domain

backslash what what are you going to put

um so it would be like your job

skillshare uh backslash uh username that

in the directory already um and the

computer that's a domain that's your

login as a domain user if i say locally

log into this computer then instead of

domain what are you going to put

okay that may work but sometimes that

also doesn't work what do you need to

put exactly is the computer name

computer name dc whatever that is right

local user and password right then it

to that local why would you need that

if your domain is stopped working if a

user is complaining now they have some

if domain is stopped working they cannot

log into that computer right you need to

somehow log into that computer right

so you do need to have your own local

accounts which a company will have one

standard account and then we use some

automation tools it goes out there and

changes password which is a little

if you work for a smaller company

they'll just have one password and

they'll just save it somewhere okay

okay so we're going to log in first and

we're going to create a domain

you guys uh have you guys seen this

before creating a domain controller

environment or is this the first time

i've seen it before oh you've seen it

we will kind of do the same process here

but we'll do it in a lab method we're

not going to spend so much time just to

create a real domain domain like you

know we're gonna we're not gonna sit

full documentation on it usually that's

how people will make domain controllers

when they sit down they'll create a

backups all that kind of stuff we're not

going to do that we're just going to

stick to the lab um information here so

the first thing as a ceo assigned to me

is a system atmosphere that say hey gene

is going to be joining the company

tail is going to be so you know the ceo

see okay so they assigned they assigned

this like you know uh this task to me

that gene dale these people we are

supporting other people so go ahead and

so the first thing i'm doing right now

is i'm creating a domain controller by

going to manage i'm going to click on

and then i'm going to click next

now every time you make a domain

controller even in your lab environment

you know you need to make sure that you

have a real name like dc 300 don't use

generic names that just when you install

a computer that way it's a little easier

in real environments you're going to

have a static ip address in live

environment we don't care about that so

we're just going to click next here

so if you guys tell me if i want to

install a domain controller as anybody

know which option i need to pick over

so here check this out you're going to

so before you join a company this is

what happens right they add this domain

controller so here on the right side you

see acute directory services adds store

information about objects on the network

and make this information available to

users and network administrator adds

uses domain controller to give users

access permitted resources anywhere on

the network right so that is what we're

doing as soon as we click on that then

server said oh you need to have more

features in there so it will

automatically pick those features and

we're going to click next click next and

here we're just going to install it

so right now we're installing a domain

controller on dc 300 and it will take a

second and while this is doing you guys

except dale and jean and anybody else

there like there are you guys watching

yeah i'm here i'm watching okay i just

wanna make sure you guys are not

so uh yeah if you guys have any other

questions while these type of like

installations are going on just feel

so with the active directory um

how does it work with the dns

so basically with the active directory

the dns part is like if you work in a

real company you have your own dns

server that comes with active directory

a lot of people back in the days used to

have their own dns servers but then they

find out that computers are very

virtualization took over and you can

give like you know cpus on the fly ram

on the fly so they will use two domain

controllers and usually the naming

convention for that would be dc one and

so that also serves your dhcp dns and

active directory from same computers so

in a big environment in a very well

established company you're going to have

five or six domain controllers spread

out throughout the nation not just for

working reason but also for disaster

right so a lot of times uh you know one

domain controller is not enough

obviously it's not a best practice but

if one goes down the work transfers over

to the next one if that one goes down

and you know so and so forth so and with

that which you said dns server uh that's

a bit advanced along with the dhcp stuff

but you as a technician won't have to

deal with most of it you may have to

troubleshoot like let's say paying a web

server things like that but

that would be for a network engineer

level people so um yeah like if there's

an issue with the dhcp not assigning an

ip address that wouldn't be your call

you would just straight up uh sign send

that to your sys admin that you know oh

you know i'm getting a message that

no ip available or that machine is not

even getting an ipa address so you

tested it from different machines now

that's more like troubleshooting skills

that we teach but you would go open up

different computers open a wi-fi if you

have a company and then no but nobody's

getting it you clearly knows that this

is overall spread out issue

one of your domain controller having

memory issues because one of my examples

let's say dc2 uh was out of memory some

so whoever at that point was connected

and that all of these people were having

issues now how did how to fix that issue

was that because virtualization like i

said made our job really easy now i went

to the you know the dc2 and i saw the

alert and i okay there's a memory

clearly a memory shoot is hung all i did

you know shut down the domain controller

dc2 and change the memory to let's say

16 gb right and then when i turn it on

again everything was good to go people

need to restart the machine but that

still fixed the issue after that

so yeah there's a lot of issues that can

happen if if one goes down then the

other should take over but if somebody's

already connected to it they need to

restart the machines basically

so now this this installation since this

installation is done we need to promote

this domain controller right now this is

like the step that you need to do to

make sure that this becomes a domain

controller so we need to click on this

little icon here and then after that

if we are creating a first time domain

controller we're going to create a new

forest so that's the first to mean main

primary domain controller you're

creating in a company's this will be the

first one then later on you can add the

other domain controllers to it so let's

say you have remote office the remote

office will be using the other ones like

you know add a new domain to an existing

forest and you can even use the other

one to like controllers the controllers

will be just doing a smaller job so

that's how you can spread out your

domain controllers throughout the nation

if that's something you're doing and

that's where sysadmin skills will come

now here's remember you guys saw that

domain name in that picture this is

where it gets defined so that's why i

like to show this lab because then you

know where it's coming from so in your

lab we're going to use jss9 because i

already assigned a lot of jss numbers to

other members so i'm going to use jss9

and we're going to click next here

so once we do this after that it will

ask you for this recovery password you

guys don't need to worry about this

stuff this is something like i said mrs

working on if they do if your domain

controller goes down and something

happens to it then you need you have a

recovery uh from this type of thing and

domain controller cannot work without a

dns extra directory cannot work without

dns so you need that first gns if you're

using that first time installation then

later on you can change things but you

need that dns for this installation

right so it will automatically install

it without this you cannot even install

the active directory on this machine

now netbios is very important for

helpdesk people and that's why i like

the screen because every time you go and

think about this you're gonna get a call

and i need to install this software and

when you when they double click on the

software they get a prompt right you

cannot install it because you don't have

so they usually have this box in there

in that box then you need to use

something like this jss9 slash

whoever is the admin or the user that we

have added to active directory and then

a lot of people forget this option and

then they think about what do i need to

put in this whole i if they put help

the password sometimes it works if they

have done correct dns stuff if it

doesn't it doesn't work then they will

trouble so you will you will need to

type jss9 slash help this what if you

have your company of different type of

domain working uh and somebody is

remotely coming into your office and now

you need to uh log in with a different

account so you're going to use jss 10

slash hub desk password right understand

this and i will do a practice on this

so we're going to click next here and

after that we are just going to click

next and next and after that we're done

it's just going to throw some errors

which is fine this is normally nectar

directory these yellow icons

and we are going to install our domain

controller and after that you guys will

log into your machines and you will

so you see that waiting for dns

installation so right there it's

telling you that we need to have a dns

and it's gonna get restarted and

everything let's ask you the same

question can anybody tell me

is this on domain controller if i do

is this a connected to domain controller

like it's a domain connecting machine or

yes that's how you figure out because

that's an interview question for you

guys right there technical interview

question if you cannot just say that

this is so simple then that's where

people will know that you don't know

too much about the domain connected

environments and that's going to be hard

for you to then move on okay

so then we will log into this

domain controller now and this is where

the thing starts actually this is where

you get to come into the company

now the first time when you are getting

into the company somebody has to set you

up right you can't just automatically go

there and turn on the machine and bam

you're on somebody actually let you

access the active directory and you have

more access rights permission rights

than other people right and that's where

i'm going to define that right now

i'm going to do it at a very high level

but of course people can really really

go into it deep so if you guys if i open

this server right now and i want to just

make sure that you guys know about

actual directory which a lot of people

and they even though you don't have

server knowledge but they still expect

you to know where the active directory

is coming from where would i click to

get to the actual directory stuff

are there the rules on feature

added rules on features yeah tools

so that you guys will click on tools

right here and then you see the active

directory users and computers option

just got enabled before you have this

before we didn't have this option so now

if i click on active directory users and

you see our active directory will open

up now you see the domain right there

that we just created on the left side

so this is our domain that we have

created but look what happened

by default it created few folders

now another question people can ask you

can you by looking at the screen can you

what is the difference between a folder

right there there's some difference in

that folder look at it very closely

can somebody point that out to me

password in order to access it so yeah

it's kind of like right but it's a it's

a difference between folders so the

folder if you look at it there's a dot

on one folder that says domain

controller right so if i create a folder

this is basically our organizational

unit so if i want to create something

here i'm going to right click and i'm

going to basically go ahead and click on

new and then i'm going to create

organizational unit so if i create this

organization you know i'm going to call

it staff right and you can call it

whatever you want but look every time i

create something it's going to have that

dot on it but there are other ones that

don't have dot on it these are

containers okay that comes automatically

from active directory the problem with

that folder right there is you cannot

apply group policy on it now google

policy is a different feature without it

which i basically explained that you can

really really tie people down

so you cannot be in that container group

and then apply those type of policies

you can you have to create a different

group put users in there and then apply

all these policies on it okay

does that make sense to people

okay so now if you look at it we need to

add you first the first thing i want to

do is i want to create and help this

account for you guys now now you got you

all are on a work group computers right

now you don't have access to none of

this stuff but once i add you after that

you will be able to start connecting

those machines to your domain controller

to do that i need to create one account

and i'm going to call it helpdesk how do

you create account in active directory

you can right click on the user and you

can click on new and you can click on

user you can right click in the white

and then you can click on users

you can click on this little dot right

here this little icon and you can create

a user so if i create a user right now

i'm just going to call it help desk

and i'm going to call i'm going to name

uh this is the account name so you guys

every time yes excuse me as a

example would be easier okay hardy

we'll use hadi as i help this right now

all right so he has to join later on

if new people come in they have to join

in later because this is we're too

something like this this is where

uh your help this things will start like

if you try to add an account this is

where people will tell you that okay in

our company we're going to use a

temporary password and you must check

this first option because i don't want

you to give people a temporary password

without them changing it right

if if people have a temporary password

then that's a security risk right some

people will not change it trust me a lot

of people are like that they're just

like okay i don't want to change my

password i don't care it's easy i'm

going to i'm going gonna keep it lighter

so you use a temporary password then

change the temporary password gets

changed all the time because you don't

want to keep one password right

but in this example since we're doing

lab we're just gonna uncheck it later on

you guys will will add more so we're

going to click next here and we're going

click on finish sorry actually we didn't

password in here and we're just

finishing it okay guys so the password

that i'm going to use over here

note this down to yourself because this

is going to be important for you guys to

and i'm going to make it bigger so all

so dollar and and so i'm going to use

copy that i'm going to put it right here

now you guys are not doing anything

right now you're just watching it that i

just created a user you guys will need

it when you try to join this machine to

your domain because now this help this

is you right the hadi person is you

and actually i need to change this name

to hadi because that's going to confuse

did i make a domain admin or domain user

to make some to give somebody more

rights what do you need to do

you have to add it to the admin group

admin group right there good answer so

where are the admin groups look at the

these are the admin groups right here

these are the super uh users right here

that you have right here like domain

admin enterprise admin and that's where

like i said an admin can come here

create more groups and refine access

based on the group policies a little bit

advanced stuff but that's where they can

create a total new group help this and

put you guys in there and then you will

have certain limit uh excess level of

rights that should answer one of your

first questions and how does this work

right so this is how it works so if i

want to make you guys an administrator

of this domain what do i need to do i

and i need to click off member off right

and then you see right here it says that

it's a domain user so if somebody call

you tomorrow that hey i want to find out

if this person's admin or not how would

you find out you're going to click on

properties you're going to go to the

group and then you will find out if this

person is a domain or not or you can

straight go to that group and find who

are the users of that group right

then we just created hadi a domain admin

so we just gave him a super powers now

using that hardy name now can take and

join and join their machines to that

domain right now before doing that let

me quickly show you that what i was

talking about the group you can double

click on the group and you can see the

members and look where hadi is now howdy

that's an easy way for you to find out

if the person is a domain admin or not

this is what i want you guys to do first

because this is a lab environment

because this is lab environment we need

to find we need to make sure we

we need we need to make sure that we

from dns level to this domain controller

in our lab environment we don't give dns

is out like you know one two three four

five six like that you basically point

your machine to this dns like forcefully

how do you do that the first thing if i

want to find an ip for a for a machine

what do i use as you guys know ip config

slash you can do ip config or just

if you guys don't know this now this is

a little bit out off the training if you

i can guarantee you somebody asked you

in the interview you're 90 not getting

the job this is too basic okay ip config

of commands that you guys need to know

so if you don't know this then there's

something really big missing right

so ipconfig what is our domain ip

can somebody tell me the ip address

if i ask you what is 192 168.10 what is

it's a 192.168. it's a class c

i see and that's a network address right

two or six is like the host the host

so that is what people are going to test

you on basically and help this level

so so now we have the ip address 206

what are you going to do now

you guys will go to your machine

i'm going to pick one machine and help

somebody out here who do i want to

maybe 300 a is that fine with you

okay so 300a guys watch my machine now

you guys are doing this part now

you will right click on your machine or

just go to the machine directly

and then go to the desktop now if all is

having issue you can simply click on it

and go to the desktop on the top and

then connect to the machine you should

what i want you guys to do is to change

your ip address force it to that domain

controller by right clicking on the

look at my screen right click here okay

go to open network in internet settings

and once you go open the network

settings go to click on ethernet

now there are multiple ways of doing

this but i'm just kind of taking you

are you all on this this section right

now i want to make sure that all of you

anybody's anybody's behind or anybody

a few people here just to make sure that

we have the cleaner so if you guys want

to unmute unmute yourself but

everybody is on network in adapter so

i'm just gonna wait for 30 seconds and

so while you guys are doing that let me

uh c i'm not sure if i sign that one c

and some people are ahead that's great

f okay so let's go back to 300 and move

on so if you're not there just

right click here and go to properties

idlib i'm going to have you take over

now ipv4 click on ipv4 go to properties

and idlib go ahead and type the domain

i'm not sure if he's listening oh it's

are they okay that's good 192 168

yeah you're putting it wrong ipad as

if you do a mistake right here then in

our lab environment you won't be able to

connect your domain controller it does

give you some good information though

like errors and things like that which

so here you're going to type 168 10

man two or six thank you my memory is

pretty bad i think i got i got pretty

burned out from my last training so i

think majid already know this

imagine i'm i'm kind of surprised that

yeah i'm here i'm listening to i'm you

know grab grasping all the information

so 206 is the one that you guys need to

put and then the second alternative

route uh alternative uh space put eight

eight eight eight eight now we do this

for just for internet reason so that's

nothing like you that's nothing you guys

need to learn from this right now

because usually in a company this will

be automatically done for you you don't

have to go to each computer and try to

do this like i said in a company there

will be a dns set up for you all you do

is turn on the machines and ipa disk

gets assigned dns gets assigned that's

assistant job right there and you are

so let's go back to 300 a and we want to

make sure that everything is good uh

all right so can i take over uh

husni so this way we are a little bit

and then we're gonna put eight

eight eight and eight here and then just

and they give you a machine let's say

any machine there's a client machine

here you go guy you said that you're

helped us you said that you have

six-month experience you said that you

went to job skillshare you got the

training and we're going to give you the

job no problem here's a machine go ahead

and put it on a domain because assistant

a username and a password what is the

right and the password is the one that i

gave you guys and i'm gonna put it up

don't know the password let me know

right now we need to do a step-by-step

this is the password and this is the

user name i want to make sure everybody

so just write it down so i'm going to

move out of this machine then

actually i'm going to open another tab

how many of you know already how to join

a computer to a domain anybody knows can

anyone anyone wants to take a lead on

yeah i can try you try all right let's

so rodney you gotta also give us little

a little explanations too like how are

basically i look i i go to computer

actually let me make it a little bigger

so people can see that there you go

so how did you go again sorry one one

yeah i just go to to my computer this

computer here and then click on

man what's this what's the dumb domain

you're putting a full domain name here

so we're gonna put a full domain job

so here is the prompt that i was talking

about that you guys will see all over

however many years you spend in there so

you're going to get this prompt a lot so

you need to know how are you going to

put that username and password here now

so to use that you're going to use what

forward slash which is the slash above

the slash above it there you go and

you're going to put hadi that's the

if you were to use if you were to join

this to this workgroup computer to that

domain you need that person needs to be

a part of that domain right you can't

just automatically nobody can just come

in just start adding things on the

domain right you need to be a part of

that right yeah so that's the access

level that we're talking about you're

now he's able to do that so let's go

ahead and put the password that i shared

now this is the password that i

welcome to the perfect man good job you

this is how you join a computer to

domain and this is kind of like

the job that you do this is a ticket you

got you assigned you just did one part

of the ticket you assigned it the

computer is where now this computer got

taken over now right yeah got taken over

by the domain that i have here if i show

it to you guys if i'm gonna go back now

how do you find out if that computer is

now part of this domain how do we find

connected directory where do i need to

uh you have to go and compute it to see

perfect so 300b good job fear d good job

other people what's going on here let us

know what is what is the issue with so

other people can learn from you

anybody's having issue right now

i'm trying to add the name where do i go

all right let's go back in here

so when you come here basically after mj

right now so here you're going to click

on change settings okay in change

settings you're going to click on on the

oh yeah sorry no problem all right now

and now here you're gonna type jss9

you're forgetting the dot so you have to

there you go org and now click ok

guys can somebody tell me what is what

i think you forgot one step here like

the ip address did you do that part

yes i did a pass okay so let's let's

figure out what why is this happening so

if you come here 300 e right now you're

on 300 e right so we're going to come

here we're going to go to open

and we're going to go to ethernet

right click on that properties yeah

all right so what's what's the issue

on the preferred dns it should have put

a 192. oh she chose this static api yes

yes yes so ola you are putting an ip

address in the wrong place that's a

that's an ip address where so basically

a dhcp works like this we have a network

we automatically give you ip address

and that first option right here which

you guys are seeing if i open it again

here the first option shouldn't change

because we are giving you this from our

server like from a network get that idea

the option that you need to change is

and then here you're going to put 888

that's the google dns just for internet

reason we want you to route towards that

that's fine we're going to click ok

and now if you go back to your active

and click ok and now if you click ok

what happened now you see you got the

so here you're going to type jss9

slash is right above your enter key

this one right here i'll do it i'll do

all right let's go back to that change

so can i can i ask a quick question yes

so when you change the ip address what

when i change ip address hold on let me

what do you mean by like the process

changing the ip address enable you to

add a domain or like join a domain okay

so when we created the active directory

on that server we also created a dns

server in it right it has that

automatically got created right so but

if you look at in the lab environment

you are connecting from a different

so the ip addresses that are you are

getting has a this is a different dns

that's giving you internet connection

that's why you are getting to this labs

right right but we are forcing your

machine to go back to the domain

so to force that machine to talk to our

domain server lab domain server you need

to put that ip address basically

so every time you have some type of

issue going on with the computers you

can actually go to that ipv4 settings

and you can put static ip addresses so

then it doesn't change you can force

your computer to go to our one route or

so that's where if you want to talk to

this domain controller you want to be a

part of this domain controller you want

to practice then you need to force your

machine to talk to that domain control

in our lab environment if you just say

without doing that it will it will say

that okay i don't find this machine

because i already have a different dns

and that doesn't have this information

in there that dns don't have any

information about that machine right

all right so now we're going to put hadi

in here and and all uh the password that

i created just go ahead and type that

um from that uh from that machine

try to create a folder in there like you

know try to just create some folder and

we want to do some sharing information

here i want to see if how can you guys

put uh get to shares or share some stuff

with us you know and that that is also

connected to your active directory stuff

so on your desktop create a folder

name it something in there and then i

will just go over it quickly

so while you guys are doing that i'm

gonna create a share on the domain

controller right here so i'm going to do

and if you guys are watching my screen

you guys can do the same thing i'm just

going to ski drive and go to folder

and here i'm just gonna type share

how much do you guys know about sharing

between a server and sharing inside the

desktop like what is the difference

between these two if i want to share a

sharing this file on the desktop

when you share it on the server multiple

so you think desktop won't have multiple

i think the desktop if you uh created on

a desktop then it would just be a local

in the domain environment you're on a

domain environment now right

so you sure what is your machine name

i'm i'm coming uh i'm watching for my

phone so i was enabled oh yeah yeah you

don't have lab sorry so let's say for

example if i jump into 300 a lab and if

you're watching the phone if you come

here oh he's actually joining this

through domain so if i do 300b whoever

is 300b can i just uh take over yeah

okay so if i come here and let's say for

example i'm gonna open a new uh new

folder area right here just just gonna

go here and if i go to c drive

and if i double click here and i click

create a new folder here right

wow that's much good stuff okay if i get

if i say share right here oh i already

obviously one oh you already have one

okay right when i right click on it i'm

i'm going to click on sharing

and here if i click on advanced sharing

if i click on advanced sharing here

now to answer your question again look

at the screen now and tell me how many

people can log into that share

up to 20. so jean are you there

yes i'm here you see you see the

difference right when you share from a

desktop up to 20 people can

all of them together can connect to this

i'm attending this connection right

so if i do share here permission i want

to give permission everybody and let's

say hey why would why did i do this

because you need to learn about

sometimes you will get a call i want to

share this information with somebody

else in the actual directory domain

environment right so how would you find

that first look at it you are a part of

the domain jss9 and then i can put

anything any number of users or domain

users in here look if i do that then

it's going to ask me for username and

password and if this machine

have access is you can just put the

username and password and it will let

you create that share right

so to answer to answer your question

so uh let me put somebody on mute here

that was gene i believe he moved it

himself okay great okay so guys you can

this machine can let 20 people connect

right but if i do the same thing now to

to give you a little bit difference

between these two machines if i do the

domain connected or server any server if

if i click on advanced sharing look how

much can server offer now look at the

that's a huge number right there one six

that how many so that's why people are

in a domain connected environment from

the server not on the desktops

hey what would be the better way to

share a folder you're going to always

say yeah you're going to put it on the

server if it's something that people

need to be accessing it throughout the

company another reason another reason

you want to do it on the server is

amount of space the server can have

you don't want to overwhelm your local

machine from all these connections it's

going to slow your productivity down

and the safest place would be a server

because what if you shut your machine

down nobody can access that folder right

so the server is the place you want to

put it is centrally controlled and

yeah and and this is where you're going

to get a lot of calls to that i want to

add this person to this share folder i

want to add that group to their share

folder so this is where active directory

will come into play big time because

you need to now create groups in active

directory you need to know about your

groups in the company so if we go to the

actual directory environment right here

they will have groups out there

marketing sales uh i.t whatever whatever

right so rather than you adding 300

people in one share one by one that's

gonna take you the whole night

then you just come in straight just go

to that group put it in that share and

so that's an actual call for you guys

that you're gonna get a call hey i need

to add this group interactive directory

so now what we're going to do is i'm

going to create a normal user now and we

will test that normal user and we'll log

into your machines and we'll see there's

some kind of differences between

passwords and you know login and stuff

like that how would you log in as a user

things right there okay well first let's

so i'm going to create a new user in uh

actually before doing that i forgot and

you guys need to be doing this so you

you all are logged into your hub this

machine right now right as a as a as a

but what i want you guys to do is this

and i'm going to double click and open

so so the thing is this that if you guys

can help me out if we have an active

directory would it be a good option to

let hub this login directly to the

no use our set tools our set tool there

you go so we need to download our set

the help desk machine and then we need

to connect that r set to the active

directory then from there on you need to

log in with your machine you have the

active directory right there in your

machine and then you basically manages

everything there right right now i'm as

a system administrator directly managing

it but when you join a company you need

to do this stuff for yourself or they

will they would have done it for you

so there are multiple ways you guys can

get ourselves some machines comes built

in now with that feature so you go to

the program features and you get it but

this is uh this is kind of like a trial

version and we've downloaded it earlier

so i'm sure this will not have it so how

we're going to go to download option and

we're going to download it here

so if you guys if i'm too fast for you

you will get the recording and then you

will basically watch it and do it okay

so if i want to find out the version of

this window which may not match but

let's find out you're going to go to

and if we go to the system here

huh are you guys having the same issue

well we're gonna go for this one the 803

if you guys are having some type of

issue that is not coming up like a

that pop-up screen then maybe restarting

a machine would be a good idea but i

wouldn't want to do this in the lab

right now of course that's just going to

so we're going to go ahead and download

now there are other ways you can find

just typing the version name in cmd and

find the version but i'm using an

enterprise version that is a trial base

so that's not going to work for a lot of

you because most of you guys are using

professional version or home version i

think in your uh at home most of the

people don't buy enterprise but

enterprise is kind of like even in

companies it's an expensive license and

a lot of schools or people that want to

buy that if they don't want these

applications like site loaders type of

application if they don't want that they

will go for enterprise version and in

that also there's different versions in

there that people use in there okay

all right something we're having issues

with you is anybody else having the same

problem where you're clicking on

something it's not coming up

all right let's check if the other

let me know guys if you guys all are

having some issues then i think we have

yeah trying to start it from the

downloads folder it's just uh spinning

so uh other thing about this stuff is

that why would this type of things

happen um you know in a computer because

remember you guys are using a virtual

environment and let's say it's a 64 gb

ram server and if a lot of people are on

it and people are downloading things the

memory of that server screaming like

that of course in future training we can

make it up it up and based on this

training but that's how in a real world

that's also that's what happens right

you have many people working on things

and then as a system then i'm sure you

need to up that memory you need to up

cpus for servers to be running pretty

nicely but that's another thing you guys

i.t career about virtualization so it's

very important and that's something

majid spent five days with us and

another member to learn about those type

of things too if majin is here maybe he

can talk about his experience a little

bit but if he's available right now i'm

yeah i can see his name but maybe he's

so so anyways guys so this is gonna

basically what is it gonna do it's gonna

download just like the active directory

you guys see on the domain controller

downloading a domain controller it's

like an add-on right it's like in your

machine there is now a system where you

can connect active directory group

policy dns and as a system administrator

or help this person you have your own

active directory from your access so you

don't have to log into the server all

the time so people will ask you in the

question an interview question what is

rsat2 so the good thing for you guys

would be to just go go to documentation

and read something about our site too

maybe go some youtube videos watch that

um if you're a premium member we also

give you practice labs and that you have

all the labs about a plus and that

teaches you all that stuff so there's a

lot of ways you can learn about it and

the first thing you should go to the

microsoft site and just know what is

so that's where at least you when

somebody asks you a question how do you

manage active directory from your

rodnell gave me an answer that was a

quick answer right there that's that's

all i'm expecting to know like okay yeah

this person knows about this too right

so while this is happening let's just

move on to the active directory stuff

and just quickly talk about some of the

other things and then we will round it

up and of course later on we may add

more things into these labs and you guys

will watch the videos in that too

do you guys want me to give you this

a few hours and let it on can you do you

guys want to work on these labs or how

do you guys wanna do it i'm okay with

if you if you guys wanna if you guys i

have a question about that software

we're downloading now uh-huh

so is it is it like a software pretty

much like citrix because usually i use

citrix to get access to active data

um yeah it's kind of like citrix uh but

it's more defined for a lot of

management inside the actual directory

so let me show you quickly here okay but

citrix might not be giving you the same

level of uh you know information what

our site is giving you right so

this is our domain right here right

all we're doing right now is this

you see guys if you guys come here

this information right here windows

administrator tools right here if i

it will open up this folder right all

these are these are like different

applications right inside this this

administrative tools right yeah that are

said that you're installing is exactly

on the other machine you're just

installing this feature now in this

server it already installed it for you

when we did the active directory right

yeah now in in that machine to help this

machine you're installing this piece

right there so then you will basically

log in by just clicking exactly the same

way administrator tools will come up and

you will see active directory users and

management just like this and you're

going to open it up and then you will be

able to connect to the domain controller

right okay okay so that and the the

reason it's more than citrix because i'm

not sure if citrix will give you group

policy management like this which you

open up right now from there i don't

think citrix will do that i don't know

too much about that okay so if you open

this up you can see you are in the same

domain and there's a group policy and

this is what we were talking about

when we uh like the basic stuff is like

inactive directories that you you add a

user you delete a user you add their

permissions and stuff so if i quickly go

over this stuff before we end this

meeting so you see like hey like if i if

hadi is a user what else can you do with

hadi every time hadi calls you about a

lockout password where do you where do

you go you go to the same place right

and you're going to click on properties

and here you're going to click on

account and here is how the account is

being locked out or not locked up right

yeah if they call you then my account is

locked out you're going to go to the

account and unlock it that's a ticket

you just got a call you unlock them

ticket close done your job is over right

how do you say that i just married to

someone and i need to change my last

name now male and female some countries

do change their last names i don't know

right so let's say how he's a male he

wants to change his last name then he's

going to come over here what kind of man

hey we don't know man come on so so the

thing is this that you're going to come

here to the first name last name and you

changed remember we're talking about

that office information numbers and

everything this is where it comes right

you're going to type the office

information and that's a call for you

that's a help that's called that i need

to move this person to that office now

automatically things are not going to

happen you're going to come here and

change the office numbers right

if they're using echo directory for this

stuff they may be using inventory

systems that we also teach that's a

different story right there may be

different using a different software

but again if if hadi needs to be added

to a different group then what do you do

and you just add him to this uh group

right here right if hadi needs to change

the title hadi becomes a ceo of this

company now and what do you do you're

just going to go and click on job title

department company and who's the manager

you put the manager in there so think

about just by right clicking and going

to the properties how many calls can you

create for yourself as a practice like

you know if you're doing a practice how

many calls can you create for yourself

right now by watching this probably 10

yeah and these are regular calls

40 of the time i'd say you work on

active directory i got locked up i

uh i want to change the password um help

so very basic stuff right here but at

least this is what you do at the entry

level position you don't need you don't

need to a lot of people think that this

is something too technical that i need

to learn think about this is a process a

business process and you just have to do

so that's kind of it for the user side

of it of course is a big feature that

you guys will always be using is a

i help people and they say i cannot find

right so i tell them just one thing just

go to search and change this user folder

and when you do entire directory what

happens it search all over your actual

so sometimes people mistakenly move

their search is on user and then they're

stressing out that they can find a

the entire directory and boom you got

the user right there and then you can

move that person to the right

department by right clicking on it you

can move everybody to another place

right all tasks you can move right here

if somebody call you for resending a

password what do you do simply right

click and reset a password here

and how do you make them log change the

password next time you click on that

check mark and unlock their account if

they're locked and then that's it you

any question about this stuff

install finish we can uh actually

connect our set to the directory

yeah it's done it's done okay so now

so if the rsat installation is done

correctly which i kind of blindly did it

um then what you need to do you need to

administrative tools right here you're

going to click on that in control panel

and look what happened there

and you have active directory users and

computers in your to manage to manage

users and group use local user groups to

manage user and groups user domain login

if you click on it this this account

is local account i believe so if i click

to manage now we we join this machine to

the domain but we install our set on

local help desk and that's not the right

account to use for this stuff once you

join a computer to a domain we did a

mistake by logging into a local help

this account so that's still a local

access right there you want to be

logging in to hadi's account right

yeah that's true and that is where you

when you click on it you're going to get

uh somehow it's stuck right now

if you install something on a local

wouldn't that apply to the entire

if you install a software using your

wouldn't that software be already on the

based on what this software is about to

do right so this software is on the

local everybody can see it but then it

uses your rights to connect to active

directory right so that's why when this

this local account didn't have rights to

talk to the domain controller right it

didn't it can it cannot apply these

rights on the domain environment right

so that application is still there but

it's not working basically it tells you

right there that okay your access is not

what i'm looking for you need to be an

admin right or domain account right

install a normal application on a local

machine yes it's like firefox now those

are different that's a local type of

and even in some applications we will

tell you do you want to install this for

all users or do you want to install it

for this one user so it depends on

giving us some issues so what do we do

if i if somebody asked me right now like

okay how do i troubleshoot this stuff

what would i do right here like this is

an agent this is a web-based connection

how would i troubleshoot this

universal answer reboot the machine

sometimes i spent like four hours or

five hours on this on a fixing help desk

and then the at the end for after four

hours the fix was just to restart the

machine so you don't want to be in that

in that scenario where you spent four

hours and you say okay i could have just

now another thing going back to the

ticketing system is that let's say you

gotta take it from another technician

and he didn't properly document it and

then you call the user say hey

my name is uh my name is hadi wali i'm

i'm calling because i have your ticket

um what's the issue and then you know

the user explains and then like all

right why don't you go ahead and reboot

most likely will get mad at you because

she or he would be like you know what

the previous technician told me to

reboot five times it didn't work blah

blah blah blah blah blah now you'd be

like okay why didn't he document that

right so a lot of times get frustrated

because you know first thing a lot of it

technicians say it's like hey reboot

so make sure you document whenever

you're troubleshooting with like users

especially if they're vip and you will

know their vip because your company will

so this issue was actually not a restart

issue this was the agent that is giving

you the remote desktop connection so

300b if you're there that was the issue

right there so to fix this uh usually we

work uh sysadmins and even helped this

guys used to know a lot about services

like all these applications that we're

providing you or companies they have

some services running in these

applications systems right so this

application that we're using for remote

desktop is called mesh so you just

basically click on it and restart that

application and then after that you see

your machine is up and running right

so our first mistake in that was and

we're going to conclude after this and

if you guys have any questions about

this i will take it so you see if i log

in to this machine what do i need to use

i need to use a hardis account and can

you log in 300b or then can you log in

you forgot about it no i got it oh you

what why is this logging in with the

help this i thought we'd put hadi in

i'll check it seems like it's a new

okay guys any question about uh stuff

don is the reason it's throwing help

that's because when you created my

account you put my name as a help desk

now you gotta owe me some food

all right i'll get you i got you

five minutes and we're done okay so

here's the thing you're gonna get a call

you as you guys are seeing group policy

management on in front of your screen

it's not it's not an actual directory

how would you know when you get a call

let's say somebody call you hey uh

like you know these two is connected

right now so if somebody's trying let's

four letters in there a b c a b c d

let's say i want to i want to use abcd

right and it's now working for them

or let's say they're using only four

characters something very complex too

like like steric whatever whatever right

and it's not working for them and

they're getting pissed off now they call

i'm trying my patch for the past

four hours or of course they're not even

four minutes and they got pissed off and

they call you how would you know this

how would you know this information that

okay they'll keep locking themselves out

they need to know some information how

would you know that what am i talking

find the user in uh 80 um i usually do a

search on the domain because

the list of user users is too large

and see if they're locked out

so that's okay that's the lockout issue

but what i'm saying is that if a user is

using four letters or five right they

keep using five and they're not moving

up right they they somehow feel like

that five is their password

they're locking themself up but that's

how would you know that information like

who decide is five letters or ten

letters or eight letters that you need

to put in there who decide that

and where would you find out

policies like you know how we name a

an account right this is a policy right

we put a name right like hati right if i

if i'm running a company i need to put a

policy out there that the password has

to be minimum of this much this many

so if somebody's putting a lower

number than that of course they're

locking themselves out it never will

work right and if you as a hub just

don't know about it is that a good thing

or a bad thing pretty bad because

you should know about if you go then you

spend another 40 minutes with the user

and you're trying to like use their five

characters okay let's try this let's try

this and they're keeping that you know

you you're also not moving up then if

then there's an there's something that

you didn't uh there's a knowledge gap

you're going to go to your group

policies and you're going to right click

domain policies now group policies are

totally different sessions but these two

are connected kind of like connected

because now i'm going to prove it to you

guys why you need to go to your group

policies in a company you need to find

this information so you're going to go

to the group policy computer users

policies and here you're going to type

windows settings keep disconnecting okay

here let me go back you're going to

you're going to do windows settings

so are you guys watching this

yeah so if you look at security policies

and account policies right here is the

password policies that people need to

set them right so if i double click on

it you see these are my numbers right

there are you guys seeing my screen

so if the password is less than seven

characters will that ever work

and that is where it's so important for

you as a help desk to know this

information to know where to find out

because you don't want to be at the

position where you spend another 20

minutes with a user and then you tell

they used to be uh it has to be seven

characters like how how are you an it

person that you didn't know this and i

spent this much time you see they're

you know that gray area will will be

there then okay because then you need to

be a person who's kind of a little bit

more if you don't know do research

before you do a you take on a call you

don't want to just straight up jump into

the call right because if you're so new

you need some information behind you

and that is where you're going to be

having a stress-free type of uh

you know environment for yourself you

want to be more proactive you don't want

to be just reactive all the time

if you're proactive you learn about this

stuff then you go there you already have

the answer and you look good you're

stress-free you know what the issue is

you tell the person hey you're putting a

five characters that's not allowed you

where do we decide that this many

if you type it this many times it will

get locked out this is where it gets

decided so if you see account locker

policy is 0 here i can change this to

and i'm gonna come here apply and okay

if i tried my password wrong for six

times what will happen to me

you will get locked up and how would you

how do you unlock the person you guys

right click on username go to properties

and then of course after that you click

account and where's the unlock

it's right there it says unlock account

and let me tell you something that when

you start when you start a job

that's what you're going to get probably

i believe like after a few minutes or a

of course then you don't want to be

it guys so i think we spent a lot of

getting this time but of course we're

going to be adding more stuff to it and

more tools because i didn't actually

cover almost half of it though the tools

that we usually use for this stuff

training we're going to start to add

more tools into it so you guys can

always watch those videos then too to to

kind of catch up on this but again

our active directory training starts

from day one so when we create a domain

controller we don't just teach active

directory in one day right it take it

takes five days for us to complete the

we're doing other trainings too but at

the same time we're in active direct

environment so we teach little by little

little by little a little bit later so

the whole training concludes the active

directory uh with all these other tripod

trainings right so yeah it's a pretty

this is a good information to even tell

somebody that i know about it directly

this is how i install our set rules this

is how i add people this is how i reset

password this is how i change their

titles this is how i change the group

information so you see right from just

few one or two hour of training you can

answer almost 10 to 15 questions right

there related to active directory and uh

yes we are live everybody welcome to our

troubleshooting videos basically this

session is going to be live with kef

tech and with other people who are

already in it some people have landed a

job already and some people are just

coming in and joining in for the first

time so this is an open type of session

and we're going to learn a lot from

different type of people how they think

and this way we can start our uh this

session basically this session is an

open session so it can go left or right

we're going to keep it more to the topic

which is troubleshooting basic level

troubleshooting and a little bit of cis

admin uh how do you basically talk to

this admin how what do they do in

their part of their job it's a

connection it's everything selection

we'll talk about it so first before i

start what i would like to do is i'm

going to share my screen so everybody

can just let me know can you guys see my

so i'm going to share my screen right

now can you guys see my uh my screen

this video uh the people who are new

they haven't done their introduction

before the people who are already with

us um they we already know about them

the people who are brand new to this uh

you know session can you guys come up on

the mic uh i'm gonna basically call you

out if you have might just come up

why did you choose this uh session and

you know what is your expectation so

miguel uh since you're on the on the uh

camera go ahead and and give us a little

quick introduction about yourself

all right so um my name is miguel most

likely um what i could say is that i do

have a associate's degree with

networking administrative security um

the reason why i kind of join this

community is to um find ways of how to

increase my experience and i t pretty

much so at this point i'm still in the

entry level position like in the

concept where although i do have some

type of experience i'm trying to gain

more that way i could expand my skill as

all right awesome thank you so much

miguel um so is ishii there um

yes i'm here yeah go ahead and do a

okay my name is ishii um the reason i

joined this um group is that actually i

worked in customer service for over five

and um i had actually just started in

just basics just dabbling in a little

bit of like tech support but not really

i guess we'll since we're not well a lot

many of us are working um i found kev

tech and actually job skill shares um

videos on youtube revamp my resume

actually have already started going

through their channels um and kind of

um how to troubleshoot and just do

basics of help desk so it was good to

just communicate and also connect with

yes i'm here uh good evening everybody

my name is jerry lerma i've been

working with an i.t person i was working

with an i.t person for about a year and

i decided to try to go on my own and

when i was working with this gentleman i

actually learned a lot from him

just things went a little different and

i i'm actually went on my own i got a

okay and then trying to build up their

all right cool thank you so much

um do you want to come with a mic andy

okay so if andy's not here ricardo are

uh yeah i don't know you can hear me but

oh sorry um who who's talking here i'm

feeling enough i didn't ricardo ricardo

okay what's up ricardo go ahead and do

your introduction i did i didn't know

about you but go ahead and do your quick

hey what's up man my name is faith i'm

network tech for sas field service tech

for 12 years i recently got my ccna

um i joined you guys and i watched it so

of just a regular i.t job like what

everybody do on their everyday basis i

need to educate myself more on the

and the policies and the way you guys do

from the inside because i'm trying to

so so let me ask you a quick question

because you've been watching most of our

sessions since you have a lot of

experience already already do you think

you have learned something as a as a

technician who was already working in

itu from the from the past session that

we were doing did you learn anything new

um yeah i learned some stuff i mean my

um i just recently learned the um

follow a lot of the active directory

stuff that you have shown okay um which

is something that they actually like in

the interview i'm not as good as i could

be just yet and then um i also follow

follow one of his courses he did

showing how to install server 2016 and

exchange server which is something that

i did for the first time which i never

would have done in my job see yeah

yeah yeah definitely right i never feel

comfortable talking about these things

in interviews which is why these what

you guys show is great you know what i'm

saying so it's like it's wonderful i've

been to numerous interviews where they

asked me these questions but i'm

familiar with it but i don't feel

talking about it because i never

all right thank you so much uh ricardo

um who's next over here that we haven't

talked to mary carr are you there

muddy um i'm sorry i'm kind of

pronounced not pronouncing your name

hello yeah and you're you're you said it

right okay so go ahead and do your

introduction quickly and then we can

thank you so it's a pleasure to be in

just finished my ita information

technology administrator 2018 i had a

of experience from an internship a short

two contracts after that and then

uh almost a year now that i don't have a

job in it and i'm trying to get back

my my challenge right now is to get in

i had a few interviews like on the phone

video and in person but you can

tell that i don't have much technical

is on the interview that we had so i can

go further because they know they can

tell the interviewee the company can

tell that i'm i don't know what i'm

i need more on hands-on hands-on okay

okay thank you so much for joining in um

radha you just joined in would you come

on the mic and give a quick introduction

and this will be the last one and the

rest we can just do it next session then

if you rather if you're there you can

just come up on the mic quickly and just

do the introduction if you want to come

uh further because they know they can

tell the interview with the company you

rather go ahead and uh mute your um

so sorry guys uh rather i think your

your voice is very uh you know it's like

you're getting it too late right here so

i'm ready okay so before we start the

first thing what i want to do is i want

to basically play this audio from rahal

because i told him that you landed a job

but you can't just land a job in our

platform the the one of the things that

you got to give back to the platform and

everybody who lands a job in our

platform has to come back and give us

all the interview questions and the kind

of like experience because that's

exactly what you guys are looking for

most of you you you want to know what

happens in the interview so it's just a

quick audio and let me know if you guys

like i started posting my resumes like

three four days ago then i got a call on

i got this interview like a network and

system technician that was the job title

and in the in the first it was like a

normal talk then he started asking me

some technical questions about active

how you add the users how yeah then

danny started asking me about some

hardware stuff like how you install

he asked me about some questions about

yeah i told him he asked me about my

ticketing system so i told him i i

worked on spice works but he told me

they are using some different kind of

software so he told me to go on youtube

but man one thing i i'm gonna tell you

the resume resume is outstanding

that guy has like almost like 10 resumes

okay guys so i know uh the last the last

voice he's basically staying there

and he also joined in right now so so

what i wanted to basically uh the reason

i played this audio has a lot of

something very important no everybody is

asking for what active directory

printer and these are all they're asking

troubleshoot it right so it's so

troubleshooting because in in if you in

reality if you look at it yes you're

learning all the active directory stuff

from the last sessions these are all

processes and if you don't know these

type of things then you cannot travel

so what i'm basically implying right

here if you don't go to our first

sessions then this session is kind of

are you guys getting the point because

if you don't understand what active

directory is or let's say uh in the

beginning we were talking about some of

the like you know how do you add

permissions or how do you add a computer

to a domain right there you've got

issues going on right there if you don't

understand that so this means you're

going to be struggling with none of all

of these troubleshooting things that

we're going to talk today most of it

eighty percent of the time you will

struggle in the real life now that that

doesn't mean that you're not going to

learn anything from this session you're

gonna learn pretty good stuff and it's

gonna be directly what we're teaching

you but when it comes to troubleshooting

troubleshooting has to be understood you

cannot just go and specifically start

troubleshooting on a specific issue you

gotta understand how to approach

troubleshooting so what is the key term

right here approaching right how do you

anywhere you have an issue if a baby is

crying you want to know why the baby is

crying right you just go don't just go

apply things over there i'm sure there's

some cases you do do that but you want

to know what happened right you want to

protect that as well so it's not just

reactive troubleshooting it's actual

proactive uh troubleshooting as well so

you want to be able to save yourself and

for in future so the first thing

what we want to learn and i'm not like

kept who's like you know he has a really

nice documentation going on everything

my documentations are pretty simple like

i'm outdated tech right here

so the first thing i already played raha

video right here and uh first thing is

why we need to understood understand

roles first in this training in this

session now if someone can just look at

this what i'm asking why am i asking you

this can anybody give me an answer

why do we need to understand the roles

in it first before we get into

troubleshooting why am i asking that

can i say i mean i gotta guess yeah yeah

go ahead all right my guess would be

the the better you know your role the

your limits on what you can work on like

troubleshooting or whatever you know you

know when to stop perfect that's a

now if the people who are brand new to

this stuff the reason i started with

knowing your role is extremely important

so the first thing we want to talk about

if you're going to land a job

where are you going to be played what

kind of infrastructure you're going to

be working on right so the first thing

we need to understand is in in terms of

troubleshooting you have to understand

what kind of company what kind of

infrastructure you're going to be

so if i tell you that one company is

like this and they're calling themselves

and if this msp hired you that the the

level of troubleshooting the things that

you're going to be troubleshooting is

going to be totally different than the

the company that is going to hire you in

a very small building like this this is

a very small building and this is this

is also they're also looking for i.t

professional they're also looking for

i.t professional now if somebody knows

these two things that i'm talking about

can you guys give me an example why

be a little different type of

troubleshooting right there they're not

gonna be too different but there's gonna

be differences even kef tech can talk

about this why would i why why did i say

that there's going to be differences in

because they basically have more clients

more infrastructure more infrastructure

so if you landed a job with msp you're

from this one place so then it would

more ways to troubleshoot these kinds

and then you're dependent on the

infrastructure or the design of that

company so you can just you know make up

your own things right here so you're

very much going to be relying on a

documentation a process approvals it's

going to be a pretty hardcore thing for

if you get hired with this company and

they're looking for one technician right

and they have let's say 20 people

then you're going to be focusing on what

how is going to be your troubleshooting

you know basically uh how you're going

to be troubleshooting it's going to be

very much what they use inside that

company so if they use windows 10

operating system and then they have a

few windows servers right there and they

have then specific custom applications

then it totally depends on what they are

using and your troubleshooting will be

very much focused into that right

what basically i'm implying right here

i'm giving you some kind of image first

to break you into troubleshooting i

don't want to just start into let's guys

what are the three w's right here let's

talk about who when where whatever why

don't do that i want to first give you

an image is my is my image working right

now so if you guys are if you guys are

not getting it please ask me questions

because this is the time right now okay

so is this working is this like are you

guys getting what i'm saying or yeah

yeah okay yes yep so so here we have

we're here we have cleared that

it doesn't matter where you land a job

the the the place is going to basically

uh kind of like you know it's going to

be a controlling factor of your

troubleshooting so if you landed a job

with somewhere they're using a lot of

max then your troubleshooting goes

max right if a place is using a lot of

linux then you're going to be having to

about linux if they're using a lot of

windows then you're going to be learning

a lot about windows windows 7 windows 10

so that's what i'm saying basically

we are dependent where we basically get

hired so that's the first concept

okay so i hope this is cleared now the

um guys if somebody's uh mic is on and

you're not talking please mute yourself

there's a lot of noise coming out

the second thing we want to talk about

let's go to a new page right now uh

let's go ahead a new page the second

thing is we need to understand

roles right here so i'm just going to

start roles with this like we have let's

say this is our career ladder right here

like this is our career box and like you

guys are like say right here level one

don't feel bad if you're on the bottom

level one okay and then you have this

second uh you know uh block right there

that we're gonna call this level two

right here and then we have this third

block and we're gonna call it level

three so if anyone can come on the mic

can somebody explain to me what is level

one when we talk about level one

help this exactly but help this what

uh troubleshooting this helped us will

do if he's considered level one or she

uh uh maybe uh reset passwords

probably breaking fix hardwares

exactly uh and these are gonna be the

first line people right they're just

gonna get a ticket and sometimes you may

be hired for ticketing what i mean by

like you will understand a product uh

some kind of product and then people

will send an issue to you and then you

will be basically assigning that issue

based on that level one knowledge right

so you could be also fixing that issue

and closing that issue so most likely if

you get hired by a very big a large

organization they have thousands of

thousands of thousands of people then

they're going to have hundreds of

hundreds of it people right

so then they're gonna have levels and in

levels then you they will be basically

assigning these calls to different type

of people but it doesn't it's not always

like this you may get hired with a

company and you could be a one-man it

shop right there you could be a sys

admin at the same time you could be a

i.t person you could be a help desk and

you could be doing every single thing

inside the company now i don't like to

promote that kind of i.t stuff if you

find it great learn it move on and go

for bigger companies so then you can uh

i.t career based on your skills right

so of course this is where what we are

targeting today the troubleshooting

starts from here we cannot jump to level

three while you we haven't even talked

about level one over here it doesn't

we cannot talk about something scripting

or partial stuff like that how to fix

things through powershell well we we

have never touched powershell so that

won't make any sense so after this of

course in roles when we talk about roles

then after that you have multiple

different roles in i.t now i'm just

going to talk about the one that are

well known in it there are many many

many out there but we're just going to

talk about a few so you have one role

that's what sysadmin right i'm just

going to call sysadmin right here and

then you have another one that's network

administrators so if if somebody uh

network engineer i'm just going to make

uh like you know clear so if somebody uh

what is sysadmin and what is a network

engineer anybody knows anything

yeah csun mostly responsible for servers

and network engineer for network

uh well i mean like for um how traffic

going for the network how this like

which is set up switches yeah you know

it could be maybe uh uh you know even a

firewall level but here's the thing a

sysadmin can be doing the network stuff

too right a network engineer could be

doing the sysadmin stuff too but most

likely like i said if it's a very big

company then that they basically

separate these roles so a server

engineer assist administrator doesn't

mean he has to only know about server

these days you have to know about

virtualizations you have to know about

websites you have to know about cloud

now so there's so many things for assist

admin to learn and why why are we

talking about this world like this

because this level one has to know

because if the troubleshooting tickets

come to level one he has to be able to

define who gets this call right they

don't in i.t okay if you're brand new

they're gonna be okay with you for one

or two months but of course like if i

ask ricardo after this many years could

he assign a very basic call to a network

engineer that's supposed to go to assist

admin of course he's going to tell me

that will be a piss off type of ticket

right if it keeps happening again

because they're going to say hey man i

mean you should be assigning tickets

correctly so it saves us time and stuff

like that so that's why again you need

to know a lot about just overall

networking or all fundamentals this is

where i'm going basically that you're

going to be asking me okay this video is

telling me to learn learn learn but

where do i learn it right that's going

so the first thing and from my notes

we're saying that after this when you

want to understand about the whole

infrastructure i understand about the

roles this is for the brand new people

who want to get into it this is my

recommendation and i'll put this course

inside our description so we created

this course it's called it fundamental

we 1.0 and if you come down this course

is basically free you don't even have to

register that the things basically that

i want to i want you to learn i'm not

talking about the labs over here stuff

like that that's not free but if you

look at the if you click on these plus

signs you can click on these videos and

start learning today so you see say it's

tell you what transitioning to it career

so you need to understand uh the the

what kind of uh jobs do we do right so

then you have this real world daily

scenarios in this scenarios we're

teaching you on a real camera we're

showing you printers we're showing you

equipments and we're showing you a

different type of uh you know calls that

we're doing on the work so they're like

basically about 10 to 15 tickets that we

have uh kind of performed so that gives

you okay this is the kind of work that i

have to be doing as a level one so that

that that what what is happening with

this that uh build confidence and

another thing is that we also want to

make sure that we don't waste people

time like in colleges they drag you drag

you drag your certification they drag

you and then you at the end find out

that this is not what i wanted to do

this is not the id that i was thinking

so by just looking at this video for

free you can decide today that if you

want to invest money time and energy in

i.t because you will clearly find out

that do you really want to do this or

not right so that real world video that

unit right there is going to really

really help you in how long it is about

then if you come down it says i t

complex infrastructure understanding the

com complex infrastructure these days is

super important i mean we have on

prompting working with cloud and inside

the on-premises we have virtualization

working so even as a level one if you

don't know how what is virtualization

and you know you don't know most of it

then you're gonna struggle it's not that

you're not gonna be able to land a job

it's just that you're gonna be

so now if you come back over here i want

you guys to definitely come all the way

right here and do not miss this right

here where it says core i.t learning for

it professionals this is what i was

talking about in the beginning if you

don't understand if you don't understand

how networks are connected how networks

are talking to each other at a very

troubleshooting is gonna suck if you

don't understand the model of network

then this means it's gonna take you

instead of uh you know three months of

learning it's gonna take you probably

two years of learning to understand

everything some people learn it manually

by doing it doing it doing it the same

process and it takes them six to seven

years to realize that i'm still

struggling with my base right you cannot

build a building without a strong

foundation have you ever heard somebody

building a building without a foundation

it will break it will go down right you

so the foundation over here is extremely

important you it has to come down you

guys have to come down and at least

learn about these things because

troubleshooting has to do with this tcp

udp ip addresses we're not teaching that

kind of stuff in this training right and

all that stuff is pretty boring stuff so

just make sure you have a little

while you guys are going through this so

uh yeah i could hear you here are you

okay sorry so far so good okay great so

now this is where it's a free uh course

guys in the beginning the whole thing's

like what i want you guys to learn this

is a lot of content right there for free

now of course the bottom one isn't

actually hands-on learning that's not

troubleshooting it's actually getting

into it that's something you have to

become a member we don't want to talk

about that right now but the top part is

important and then you can come back to

youtube and you can start keeping keep

on learning it's exactly the same thing

that we're teaching but that's more

hands-on like using our labs and

everything and later on i'll talk about

it i don't want to talk about it right

now so if you want to stick around later

on i will tell you if you really want to

get into this hands-on of our courses

then i will tell you that so now i want

to bring in uh kev tech are you ready

for uh just your uh starting point and

to the more technical stuff uh yeah you

could you could you could uh let me

share your screen let me let me take

over okay uh go ahead and you you got

i want to go over like entry-level stuff

job skills is that okay with you oh yeah

best definitely that's what we want to

do entry level everything has to be like

so today we're going to go over a common

entry level help desk issues so the

first thing i want to go over is outlook

and i don't want to do it on my i don't

want to do it on my computer or my

desktop i want to do it on a virtual

machine so i already have it set up so i

have a virtual machine right over here

and i'm going to log into it

so if you guys don't know i have a

server exchange 365 and server 2016 on

this and i have outlook on it as well so

i'm about to just go over it real quick

and while kev is logging in um

60 of your calls uh are going to be

coming from outlook type of applications

it's one of the most common and

most common tickets that you're going to

see is from upload why because so many

people are using it at work so that's

why we want to start with outlook so

common issues you're going to have with

outlook is outlook is not responding i'm

not getting emails my outlook keeps

my my outlook items are going to the

recycle bin i just deleted my folder i

need access to a calendar i need access

i'm gonna go over a little by little i'm

not gonna go like crazy because it's

like too much not so much information so

i'm gonna show you a couple of things so

if someone if someone's having an issue

common sense is you go into file you go

into options you go into add-ins and you

go into i'm gonna if you guys think i'm

going too fast let me know and i'll slow

down um and go into com add-ins

so under com add-ins sometimes you'll

have plug-ins that are not not

affiliated with outlook and that might

be causing outlook to crash so that's

like a level one thing so if anyone has

an issue with outlook it might be that

they have a plug-in installed on outlook

that's causing it to crash i don't know

if you guys are familiar with that maybe

you've seen that before but typically

that does happen unfortunately um

another issue you'll have with outlook

is basically your ost profile gets

corrupted so basically your outlook

profile gets corrupted and then

basically you can't open outlook

whatsoever so another a way to get into

that into creating a new mail so you go

and then you see which is show profile

you you just create a new one you could

just remove the other one so like if i

create one that's called outlook for

it automatically generates the server

and it's going to just establish the

and then it should be good after that so

now you wanna you wanna you want it to

always open with outlook instead of test

so you just change the default to

and you open outlook and when you do

that actually it's like opening for the

first time so when it does that it opens

for the first time and basically you

just recreated the outlook profile so

that's like another thing you will see

another issue you you'll see is when for

example someone is getting a bunch of

emails and for some weird reason some of

the emails are going into the trash bin

so the first thing you want to check as

an i.t person is you want to check the

rules so usually there's a rule it's

called manage rules and alerts

so they might have a rule that's telling

it to go to a specific folder or a trash

bin so you might want to clear those

rules first or see which one is causing

another outlook issue another outlook

thing that you should know or be aware

of is is account permissions so

say for example someone wants access to

a calendar obviously on the calendar

section you could right click here and

go to properties and you go into

permissions and you could add the person

on the calendar and then you know

there's different things you could do

here there's owner there's publisher

there's editor there's free busy time

and then you just add them here so

i'm pretty sure most of you guys know

what this is so there's there's a

then there's a contacts tab as well

should do the same thing on contacts tab

and you can add someone here

um if you want to do like delegation

access like give them access to your

whole mailbox your contacts your

calendar that will be under file so if

and you go into account settings and you

go into delegate access basically you

give someone access to everything on

your account basically so you have you

know editor for calendar editor for chat

for task inbox contacts and notes

and that's that's pretty much oh look i

could go in more depth with it but

kev let's uh let's just stop over here

with the outlook and i want to ask um a

few questions from other people who have

been through the outlook stuff so guys

is there something that you guys have

dealt with in outlook that you feel like

you want to share in this live session

if you have done it this will help our

uh community as well so do you have you

uh i've had issues with um people when

i've went to like customers they will

complain about their like the view set

pretty much because they all just

randomly just touched buttons so um

pretty much i will fix their view the

way it was previously like if a

migration happened like uh update will

happen pretty much i'll fix their view

the way previously was before the update

so guys one other thing i want to talk

you know some people will be

for example they will be using this

command safe mode and while kev is on

there um what happened with the safe

mode is that if let's say for example

your outlook is having a lot of issues

troubleshoot now this is for the people

who are going for interview they may ask

you to run outlook with a safe mode so

see what kev did he basically went in

there and he typed outlook slash safe

right right kev that was a command

so you write that now what happened was

that it disables all of the other

external add-ons so this way you can

eliminate the the problem so for example

if there's an issue with the add-on it's

gonna basically disable all of the

add-ons and it will open the outlook so

now what does that tell you

that there's an issue with what

right there's an issue with add-on right

or this this could be issue with other

things too so it's like it's like for

you to understand that there is an

ability for you to turn on the outlook

uh from the windows they have given you

this command and why did i bring this up

in this session because people are gonna

ask you uh some people will ask you in

in the interview technical question how

do you open an outlook in safe mode what

is the command right that they're gonna

basically do the same thing with what

kev is doing now the second thing i want

to talk about is a very common thing and

i'm sure kevin has seen this is uh

people start clicking on outlook and it

right kevin have you seen this it will

never come up so where do you fix it see

how kev uh go a little slow with them

see what they're seeing here you go

go to task manager and then you will see

outlook like 10 times like his like his

google chrome is showing there right

like fiverr that's his that's his real

tabs right there but the outlook will

also show like 10 15 times and people

complain and they're getting mad okay

you know it's not coming up i clicked on

it 10 10 times now of course you don't

want to just go there and start clicking

on task manager or killing everything

you're going to be in trouble

you don't want to do that so you want to

make sure that you uh kind of take your

time here not troubleshooting right here

because we're we're talking about

shooting we're gonna have to teach you

how to perform troubleshooting as well

so first of all be calm right when you

go into in front of the computer people

are gonna be mad or people are not going

to be happy in the beginning people are

going to have attitude problem people

are going to have uh they're going to

maybe say something that you may take it

personally so the first thing you should

learn in troubleshooting is what be

patient and don't think about what

they're telling you personally and

that's the that's your moment when they

start talking that's your moment to grab

information for yourself so then you can

troubleshoot it with a calm mind so

did you guys get this point because

that's correct okay so go ahead kevin um

that's what i wanted to just add a

little bit about that all right yeah so

thank you danish so i'm gonna go over on

excel now because those are like the

majority of your issues i'm not even

going to lie to you like the majority or

outlook issues and excel issues i don't

know it's just common for some reason um

so we go into file go into options go

into add-ins and then when you click on

add-ins you want to check excel add-ins

and then you also want to check the

the coms add-ins just so there's another

tab called coms add-ins so you want to

check that as well so it's usually

um some people might have and add in

like i give you an example i had someone

had i had someone who had my cavicus cap

iq and bloomberg on their on their excel

and they're like why does it keep

crashing and then i disable my catechist

and then excel was working fine after

that so it turns out that mccabe kiss

and cap i killed them work together with

each other so basically i had to disable

one add-in and then add after that i had

the software team and cap iq and get a

different version of cap iq because it

wasn't compatible with it but guess what

so i i basically um opened up safe mode

and i just started unchecking add-ins

one by one basically so so guys are you

are you guys hearing this point why why

did i ask him because that's very

important troubleshooting he did a

process he knew something about a

command right right kev yep so he used

that and he basically then started to go

one by one this means he didn't know

from the beginning that hey i'm having

issue with this one specific area he has

to go one by one so that requires

patience and at the same time he was he

needed to knew this process or somehow

troubleshooting before he wouldn't get

yeah so then there there's other options

it's like a lot of different things you

could do on excel um and there's also

like you right click and then if you

could create a new a new a new book or a

new tab so basically if someone is

having an issue with this specific excel

file or excel sheet maybe it's corrupted

maybe something happened to it so you

might want to go to um previous versions

like you right click and go to previous

versions it actually on this on the

infrastructure side of things you could

go back in time and get a working

version of that excel file you could do

that actually so some companies back it

up two three times a day some companies

do it four times a day you know every

um so here you might want to create a

new copy of it and see if that fixes

that excel file from crashing

another thing you might want to do is

say for example i'm going to create a

i'm just going to create this workbook

i'm going to put it in downloads folder

say for example it still doesn't want to

and if you go into the blank worksheet

and you go into the excel file on your

downloads folder so let's just pretend

that that's the corrupted file right so

in downloads folder there's this tab

called open and repair so you can

actually open and repair the file which

people don't really talk about or some

people do know about they're if they've

so there's open and repair so you can

actually repair the file the file keeps

getting corrupted and it keeps crashing

you might want to try that as a as a

workaround to see if that fixes it

so if you do that it's going to ask you

a bunch of stuff it might remove some

formulas blah blah blah do you want to

repair yes and then it will repair the

file after that so that's another thing

another thing you might want to do is

you might want to you might want to have

someone else open it on their excel on

their excel application because you want

to see if they're having the issue or is

it like everyone's having the issue or

it's just one person having the issue so

basically if someone has an excel file

and it works fine for everyone else then

you know it's specific to that one user

or that one person so you want to do

process of elimination and see if it's

just one person being affected by it so

if you know everyone else it's working

for them so obviously you go to the

person that's not working for them you

have to figure out what's going on maybe

they had a windows update maybe there

was an add-in maybe something recently

happened to or excel for some reason

maybe you have to run a microsoft office

repair you don't know so if it works

fine for everyone else obviously there's

something going on with their excel

another another thing is like the last

thing for excel another thing you want

and these are these are all the things

i'm recommending these are all microsoft

fixes these are these are not fixes i

made up on the fly these are my these

are microsoft fixes so if you go into

the view devices and printers see this

xps document reader or writer so if you

if some an excel file is crashing and

you set this as the default printer

and actually if you said this is another

sounds that sounds crazy if you set this

as a default printer that actually fixes

excel from crashing i don't know why

it's a microsoft recommended fix

i'm not a crazy i am not making that up

no this is because i work in that i work

in a hedge fund environment so i'm

always having people open up big crazy

excel files so that's something that you

might be aware of and one last thing i

you want to make sure that it's not

macros enabled and also you want to make

sure that the location is trusted so you

might have to allow the location and

trust the location of that specific

share drive or that file in order for

that file to work because sometimes it

has stuff in it that might be causing it

not to work or open yeah and just want

to want to add one point to this and

make sure if you don't understand

about specific like you know macros or

opening up a trust file then maybe you

should involve a technician that knows

this stuff because sometimes macros can

lead to hacks so that's just wanting to

add one thing on there that is correct

it's actually a vulnerability if you

enable all all macros on an excel and it

calls for a back door for someone to get

into your system what have you so is

this anything that i mentioned is this

anything that you guys seen before or am

i haven't i haven't seen some of it man

i'm learning it for the first time what

the with the auto repair but you know

when you put the tab where it repairs

itself i never even knew that existed

and i've seen the situation where the

you know so i definitely seen that

before that's a good tip to have i

definitely took that down on the notes

yeah same here this is the this is

actually the first time that i've seen

in terms of how to repair excel sheet

like really the first time there's a

great tip now you you guys tell me how

many people are going to call you about

excel and how many people use excel in

their job i mean you will be amazed

every administrative level manager level

everybody uses excel right so think

about the calls that you get as a level

one are this type of cause exactly this

will level one doesn't go out there and

uh fix a router over there or fix a very

big networking issues they're not doing

that they're exactly what kev is

teaching you right now this is exactly

what you're gonna be doing right

all right so i'm gonna teach you guys a

real quick trick which danish has gone

over before and i'm gonna go over right

now so there's this app called lockout

status tool i don't know if you guys

ever heard of it maybe you guys are

familiar with it this is active

directory by the way so now i'm actually

going into a little more advanced stuff

say for example um let's just go over

this person a wells aaron wells and you

want to find out what's going on what's

locking him out this is actually an

application that allows you to check

so if you do select target and for this

you hit okay so it would actually show

you the server and everything and it

will show you how many times they had a

bad password count and last bad pasture

and that's that's time the pastor was

last set and let me tell you i got a

call today from uh helpdesk and they

were saying that uh because you know

everybody every everybody's working from

home and this one person is saying that

my account is keep getting locking out

and locking out so they helped us was

like um how do i how do i know if which

machine this this is getting locked so

we use similar type of tools to know the

source so i was like okay he's using his

home laptop can you verify that this is

his laptop name was laptop mickey monkey

something like that right so yeah that's

that's my laptop and he was keep getting

locked out for that then he figured out

that he he at one point saved his

password in the credential password

credential which is inside your computer

and that was keep locking him out so he

went in there removed that and now after

a day no luck comes so we use these type

of tools to make our job easy we've been

through this stuff we have shown a lot

of scripting in this platform and kev is

showing you two guys right now this is

this is like gold right here guys if you

guys understand these and how to use

these tools trust me your learning

ability your troubleshooting ability

will not be like a person who's spending

a year or two just to know this stuff

you're going to be way ahead of them

and you also want to you also want to

keep in mind that when someone changes

their password make sure they change it

on every device they have so that means

their computer their laptop their ipad

everything that they have just make sure

they change it on everything because

something will lock them out so if they

have an old password stored on any of

these devices it will lock them out just

letting you know so all right getting

back into this so i'm going to open up

cmd and i'm going to show you a cool

command real quick so say for example

you get a call from from someone in in

in your job like someone that needs help

with a password reset or someone that

calls you and they're like i think my

password is expired or something like

you want to do you want to type net use

user and then you put the name of the

name of the user so like this one's a

wells for example you put slash domain

so if you do that if you do that command

on the command line it tells you when

the passwords expire when it was last

set it would also tell you what groups

are part of and it will tell you a bunch

of other things as well so this is very

interesting just letting you know this

is something that you might want to be

using as a help desk or an iq support

guy now let me let me hold you right

there this is a very good command right

there for people who are going to be

brand new now let me tell you

when a person user is expired right

they won't get a notice on their machine

that when they're trying to log in most

of the time what happened is that if

they're in the current session it's

basically either going to lock them out

or you're going to get they're going to

get prompts and everything but if you go

to the active directory the active

directory doesn't tell you that the

person user is expired like you can pull

up the active directory right now right

click on it go to properties it won't

tell you that this account is expired so

now if you're a brand new technician

you're going to keep unlocking that

person and nothing will happen because

the password is expired so you may go to

troubleshooting things and everything

will not be working like application

will not work outlook will not work and

you will spend a lot of time but here's

the thing it fixes what you restart the

you simply restart the computer and the

computer will tell you that your

password is expired you need to change

think about it for a little bit now

since you know this command why would

you go to the the office and not run

this command i mean like that wouldn't

make sense anymore now right you've got

to run this command you've got to look

at that tool you've got to right click

on that user and see if that person is

locked out or not it will save you so

much time and when you go out there you

already know the fix or why would you

in the on the phone or remotely hey can

you restart your computer that's it done

two minutes and the the whole situation

thank you for joining this command this

is extremely boring right oh thank you

that's something that's something so i'm

all right so i'm going to go over the

the bane divide the bane of it printers

troubleshooting printers software issues

or printers i think i'm going to go guys

i hear this stuff everyone's scared of

printers even i hate printers i'm going

a couple of things you want to do so um

um you want to type services over here

on the bottom so it would be under admin

tools as well so just letting you know

and also it would be under task manager

so if you go to task manager

actually there's a tab called services

you can do it right here as well so

there's a bunch of places you could go

say for example someone is having um

this is this has happened to me i'll

know this has happened to darnish but a

shows up online then it shows up offline

it's grayed out then it shows up online

again then it shows up offline again and

it keeps doing that over and over again

and you're getting really frustrated and

annoyed by it and it just doesn't want

you might want to go into um what's

called prince print spooner so it's a

service actually so it's called print

spooner you want to stop that

that service because it has it's

affiliated with the printers and you

so that's something that you might want

to you know look into if you're having

an issue with a printer you might want

to reset the services for print spooner

yeah i want to add something to this

this type of uh training because guys

convert this training into interview

questions i like to do this with my live

members so whatever he's doing right now

think about an interview question so

they're going to ask you about what how

do you fix a printer issue from services

right what would you what would you

restart prince pooler is something that

everybody knows everybody knows that

that's like that's like it's it's fixed

right there most of it gets fixed right

there so then you understand this way if

you are watching this training convert

our troubleshooting into interview

questions and right now in a in one hour

two hours you're gonna have a bunch of

interview questions a lot of people ask

us right captain can you guys give us an

interview questions these are interview

questions right you just gotta convert

pretty much yeah give or take pretty

um another thing you wanna you wanna do

is print management so every com most

computers have print management as a tab

so you click on that and actually you

could remove the printer from here so if

you have a printer here you could

you could actually delete the printer

and then actually you go into properties

as well and you can actually add a

printer here too so say for example um

i'll give you a hypothetical example say

for example if someone wants you to add

a printer and they can't add it for some

reason as logged in as them and you

could log in as you can open this as

admin and actually add it for them on

you don't have to log them out or

anything does that make sense i hope

that's actually a fix actually so that's

another thing you want to look at um

another thing you want to look at is

uh see local user nah now this is a

little dangerous because you you got to

be careful what you play here so

here is something called i think

if i am correct because i haven't i

haven't checked this in a while i think

and then there's a tab called

yeah there we go yeah so in this folder

there's a bunch of drivers in here and a

i'm not going to go in depth with this

but if you go to microsoft it will tell

you to delete certain things here in

order for that printer to get removed

completely from from the operating

um obviously the the common issue the

common fix for for um printers as well

is obviously if you go into devices and

printers if somebody asked uh what if it

happens for one specific printer do you

still restart the print spooler

she happens to one specific printer like

is it like is it yeah is it happening

for everyone or is it just happening for

one person you say well he's saying one

printer one specific brand i feel like

printer basically you know like how it's

connected to a domain and if there are a

lot of people sending a job to that

would we do that in my position if this

if a job is stuck then every other job

is stuck after that so you got to go for

a restart right i don't know if there's

any other solution you have to you first

have to cancel it if it can cancel but

most of the time we go for spooler

because we can't cancel it right

yeah you gotta you gotta you gotta

delete all the you gotta delete all the

jobs so like see how this one and see

what's printing and then basically you

you you cancel and just delete all the

jobs and then after that you restart the

printer that usually will fix that

problem um sometimes if you're starting

to print it will fix a bunch of problems

it's just i mean to be honest that was i

was going to say like restarting a

will fix most of the job but i'm sure

you guys don't want to just show up in a

room or with a director or something and

just go there and say hi i can fix this

let me just restart the machine right

that won't make sense right you won't

just go out there it's like let me just

restart the machine because i heard that

restart can fix 90 on the issues i mean

try to play around with it if you have

thinking even if you have that in your

mind that i'm going to restart the

machine it's just naturally people don't

like that answer right like i could have

done that right you don't want to make

them feel dumb or something like that

so that's why you want to make it a

little a little more political a little

more spicy in there let me check

something put put a cmd command or ib

oh my god looking down you're funny man

i was gonna go back to this yeah so

another another issue another another

issue i'm not you know i'm obviously

like i said i'm gonna go in depth so i'm

gonna get out of this for a second

another issue is your your sound

which is something really dumb obviously

i know you guys probably know how to

troubleshoot it but sometimes

the the sound don't work so you might

have to change the default sound they

might have a speaker and a headset and

you have to give you have to give them

you have to set it on the right setting

so like say for example someone has a

headphones and like the sounds are not

coming from my headphones why is it not

coming from my headphones you got to

change the default sound obviously so

if you go into the sound settings you

open that up obviously you have to go

into it you have to right click on it

and set the default sound so

you have like this recording you know

this is for like your microphone

um another thing you want to know about

this which people might not know i'm not

i'm not sure what danish has but this is

a microsoft windows update you have to

allow the microphone on windows 10. so

i'm not sure if you guys know what i'm

talking about but i'm gonna go over that

microphone privacy settings

so you have to allow the app in order to

access the microphone so this is

included for skype so if you're using

skype in your in your domain or your

skype in your company you have to allow

skype as a microphone setting if that

makes sense otherwise skype doesn't work

josh i don't know if you've seen this

before since um since you're talking

updates right now you just you just

most of the issues even not this is a

specific feature right there but then

most of the issues also you have to wait

like for example yesterday we were doing

what and you were actually live on you

were doing a administrative tool uh

installation and what you were looking

at in years not coming up or anything

that could be related to anything so

maybe the windows is waiting on updates

it has to complete its updates for you

to get something then so make sure you

always keep that in the mind if you go

into troubleshooting and you're not able

to achieve your goals and you think that

that's how 10 people did it they are

seeing the results why am i not why am i

not seeing the results this means maybe

your computer is waiting on restarts

waiting on new updates security updates

you you really got to do that process

yeah so you wanna you wanna you wanna so

sometimes this is the like like danish

said like sometimes you wanna like you

wanna like a hypothetical someone's

having issues with the computer you

wanna make sure when was the last time

at work you might wanna check the latest

updates you know you don't wanna see one

well like when was the last time it

worked basically so like this

and that has to do with applications has

to do with the operating system that's

to do a bunch of things on the computer

so you know you want to you want to

investigate first before you start

troubleshooting you know you want to ask

a series of questions you know before

you start yeah like someone's having an

issue with a printer and then you you

know you remove the printer and then it

doesn't work after that for anyone you

know it's just you know just gotta you

gotta troubleshoot everything if that

i'm gonna go into don't you wanna say

something kev uh would you be would you

be okay if i take over because since you

mentioned this process and i talk about

this process and then you take over

again this will give you a break too uh

so then you can uh you know i know

you're a tough guy but i i'm sure you

want to get some break too you know so

guys this is important uh uh thing that

he just discussed process so let's just

talk about that a little bit because we

talked we started that in the beginning

and then we jumped into technical so

make it make this training more lively

and you can understand what we're doing

right now you know these are things

these are basic stuff but if i share my

screen with you um can you guys give me

a kind of like a you know can you tell

this is actually a part of uh you know

when we when we give out this training

or somebody buys our membership they get

like multiple different type of accesses

from us uh but you don't have to get it

you can go to professormesser.com and

type professor messer com ka plus in

troubleshooting process and he has the

same flowchart type of thing and

everybody has some type of uh like a

chart right there now this is a video

but i'm not going to play the video over

here i want to basically show you this

chart right here this this is the flow

that every technicians kind of somehow

uses it doesn't matter if you have to be

professional about it you can you can

change things around if you know the fix

you can quickly fix it without even

thinking about the process but at a

certain point when you grow in your

career like for example i'm doing a

sysadmin job or i'm doing a network

engineering label job i can't just jump

to certain things there's a lot of

things involved in that and with that

i'm going to show you a real example in

a word document how many things are

involved for a sysadmin to fix an issue

so that will give you an idea so if you

look at number one the first thing that

we're talking about right here is what

is is what is the problem right

we're talking about you got a call

somebody called you and they're saying

hey we got a problem going on right so

this is where then you have to know that

uh a lot of people don't even talk about

this this is this is where then you have

to know what kind of approach are you

using and what kind of issue is coming

from what type of medium right what i'm

talking i'm saying is this coming from

an email is this coming from a phone is

this coming from a chat so what am i

what am i talking over here you need to

have a customer support type of skills

because soft skills to pick up a phone

now you have a phone with you you're

doing multitasking at the same time you

are showing reactiveness to do the

troubleshooting so think about that now

to you without practice i can guarantee

you right now if you go and land a job

today without training or without doing

this practice i can guarantee you you

will pick up the call and you'll start

shaking i'm not joking you'll start

shaking why because if you are not used

to this stuff you are you can

concentrate you're being reactive to do

something technically while you need to

listen to a person so this is something

that requires what it requires practice

so how do you practice you basically

create more virtual machines just like

how kev is using create your own virtual

machines and then talk to yourself or

maybe tell your uh you know members or

somebody and if you take our training we

we actually test you and we have done

that in this training too we will say

hey bilat go ahead and pick up the call

and call us and then if they're like

stuttering we're like hey bro you cannot

this is not a job where you can be like

there's no nothing like that we're going

to train you so that you become a smooth

type of uh technician right so after

that what happens after then you have to

think about it what is the cause right

the cost can be so many things in

troubleshooting there's no end to it

nobody can teach you on causes over here

right we're teaching you certain things

right here because this is the stuff

that it gives you confidence but it

doesn't mean that me and kev tech showed

you five things in outlook then you're

not gonna basically uh you know um see

this thing does somebody want to ask a

i'm hearing my own sound right now can

so so basically um this is after after

that when you determine the the cause

and you kind of like you know go over

the uh you know um okay okay this is

where it's coming from i got some idea

you don't want to just go to the

computers when you're brand new to start

you gotta make sure you test it so

inside if you're a brand new technician

and you're starting to work ask people

ask them to can i get a virtual machine

can i get a second machine to to because

i'm brand new and when you have this

attitude to tell people that i want to

learn trust me a sys admin network

engineer a level one technician they're

all there for you this is how we learn

by the way uh in i.t we are not evil

people right we love to teach people if

a kept egg has so much experience a new

brand new person sits with him i'm sure

he's not going to tell the person don't

ask me he he would love to be teaching

that person but the same time you don't

want to make up things now this is how a

person got fired that we were he was

working with us and at that time he was

a cis admin and we were the help desk

and now he was telling us to basically

uh you know you need to take out the the

uh the nic card from a a machine that

has a built-in nick uh built-in nick in

there so i brought the machine to him

and i'm like brother how do you take

this nic card from this machine show it

to me and i'll just leave this id job

right now and then this is where i got

into kind of like a fight with them like

don't say things if you don't understand

things don't use anything don't make up

things so similar goes to resumes do not

make up stuff from there and also do not

you know when you start working do not

show that i have so much knowledge if

you tell other people that i want i'm

here to learn they're going to help you

so that's where it's going to really

really be beneficial when you're

starting doing tests and then of course

planning comes into the virtual virtual

machine and stuff like that and then the

implementation with more customer

service skills you're going to the

office you're being nice to the person

so this is where i give another example

also add into this i tell people if you

started working from the beginning let's

say this is your first week and you got

a call from a third floor now would you

take up a machine and remote into that

machine without introducing yourself or

would you go down and actually uh meet

and interact with that person what will

be the best thing here the best thing

would be to go down meet that person can

make connections as i help this person

this is going to help you in future in

reviews in performance reviews uh and

when you're growing your career that's

the attitude that people are gonna like

they're not gonna just like you're brand

new they don't even know you and like i

know the remote skills sccm i know i

learned it from job skills share and i'm

just gonna remote into the machine fix

the problem and they're gonna be like

wow this person is so new and they

didn't even have like you know no

customer service skills right here like

he just he just kind of fixed it of

course he's a technical person but

that's not what you want to do right

here then after that of course you want

to verify it and the last thing the most

important thing for you as a level one

technician everybody's gonna be looking

at you like this like an eagle is

if you do something even if it's a basic

thing in the beginning document that

because you're showing something to them

now later on this is a good uh

skill to have and this is a good

practice but i'm sure a lot of people

slack it sometimes i don't want to be

like you got a document every single

thing over here you you don't have to to

say i right click on an active directory

username then i went to the properties

and after that i fixed it in this you

don't want to do that you just want to

of course do a little bit of basic

documentation but if it's something that

it took you two to three hours to fix

then you want to make sure that it's

documented so that's the whole process

of course it's even better than this

like there's a lot of better explanation

than this but that's just a kind of like

you know for you know for uh for

beginners i want you to add these few

points in there to make more sense to

you when you do troubleshooting

so then i'll go back to kev tech now and

he can um take over have you there

yep i'm here and i i actually um

i actually agree with everything you

said because definitely you need to

document everything you have no idea how

ask for something specific and then only

one person knows how to do it and they

don't tell anyone else so that gets that

gets really annoying and then

uh not to sound like you know not to

sound like i'm like it's a like we're in

we have a bad company but actually i had

to let somebody go because of that there

you go i fire somebody because of that

yeah because they they uh they they they

gave really bad customer service and

they never documented anything and we we

gave them like more than three chances

and they just don't yeah so the thing is

this look you're going to either get

fired by doing stuff like that or you're

getting uh or understanding or taking

trainings or training yourself because

then it is people have limitations in it

right they cannot go with you for a long

long time you're a technical person

right they're gonna go with you for a

long long time so you gotta develop a

proper way of uh doing it basically and

we're talking about doing it everything

is troubleshooting in it for you right

everything is resetting calls uh fixing

my problem fixing a software fixing a

printer uh you know i need this software

i need to go to that site i can't get to

it my computer is slow can you fix it

for me everything is troubleshooting

over here so it gotta have some kind of

understanding learning and then applying

so now i'm going to give it to kevtec

and he can take over and then we'll come

and i guess i'll be taking control of

the screen again if you're mine

give me a second hopefully you see my

all right so this is a this is another

weird well this is not a this is a

common sense issue but you know

obviously since we're all doing since

we're doing level one i t not everyone's

gonna know and there's entry-level

attacks there's a lot of people that

obviously you know this is something

that that is silly it's kind of silly

that we you know that we don't talk

power options right so if you guys want

to be like what is he talking about so

so obviously i can't do it on the vm so

i'm gonna go on my computer and do it so

on on on laptops but you can't see it on

this because i don't have a laptop so on

laptop when you when you close the

laptop closes the lid it shuts off the

computer so you want to go into power

settings and actually change the power

settings when you're when you're telling

uh like there's an option here to choose

what happens with the lid you won't have

it here this is a desktop so you have to

actually tell the power settings what to

do because some people they they want

they close their lid and then the whole

computer turns off and they're like what

the hell happened why it's not working

anymore and then some other people

they they use their their laptop as

their main machine so they want to close

the laptop lid and they want to have two

monitors with a docking station and then

sometimes as a technician or as a tech

you forget to change that setting so

then you start getting calls with them

and like why is display one working why

is display two not working why is this

not working why is that not working so

you wanna make sure the settings are set

up properly prior to giving him a laptop

always make sure everything is up and

running make sure it's working and then

you can give it to the to the user the

client whoever it is and i don't know if

that's supposed to add anything to that

well why is it so important to know by

power source options now if people are

using desktops in their offices right

now and there are what they're doing

what ever the whole world is doing what

the whole world is doing what they are

remorting into their desktops most of

them right if they don't have laptops at

home so what's happening we got we are

getting bombarded with can somebody turn

on my machine so there are people inside

the building one or two people poor

people they're running around and

they're turning on the machines right

now now the other fix is that you can uh

do a vehicle on lan right so you can do

that and you can turn on the machine

through packets but that creates uh that

creates a security issue for a lot of

people they're like no no we can't do

this a lot of security people say no we

can't do this so then you have a fight

between a security it managers and

sysadmins that's a different level right

why this is so important because if you

are getting these type of calls you got

to know this stuff right you got to go

into the machine and then you got to do

it for them or if you if they are

complaining about something else on

their laptop and they're saying my

after like i i leave a for coffee at my

my home and i was given this laptop by

you guys and then i come back and i'm

not even there like for three minutes

and the computer is like the screen is

off right now so that they're talking

about power right there right you got to

go in there you got to go do do do these

changes so of course this is going to

involve other skills like remoting into

their machines and we have a full

playlist on remoting and this whole

troubleshooting skill so that's where

some people are asking about ticketing

systems like ishii somebody talking

about uh remote troubleshoot remoting in

so those are skills those are processes

we have done that in our first videos we

have covered 10 hours of videos and then

our youtube channels both if you go to

tech tech and javascript share if you're

listening um then we have specific

playlists on different type of skills

go ahead all right cool yeah so another

thing you want to know i'm just going

like basic stuff this is like the last

one i'm not going to go over more stuff

is your best friend in it like cmd

you can't go wrong with cmd and um

obviously if if you work in an

environment where you need admin rights

to to do cmd you wanna you wanna hold

shift from right click but i'm gonna do

it on this but basically he'll shift

from right click and you do run as admin

and then there's a couple of things you

could do here like say for example you

wanna open up task manager you type task

mgr so say for example for some weird

reason group policy is blocking task

manager for someone's computer

and and they don't have admin rights you

could actually open cmd as an admin and

open it for them so they want to close

out a process they may want to do

something on their computer and i deal

with this all the time so i i have

so we where i work is one company but we

have multiple companies within that one

company so some companies have group

policies some don't have group policy so

when you when you right click on task

manager it's not available for them it

just doesn't work so they call me and i

have to run it as admin and you know do

tasks mgr which actually allows you to

run admin as you know as basically in

the command line so that's like one one

thing you might be you know might want

to know or might be a wary of and

obviously you want to be aware of your

if you have your admin tools right over

here and you hold shift from right click

you can run as you know same thing with

any anything in dimensionals down is

what i'm talking about same thing with

anything when you're installing a

program you have to run as if you're an

admin it's going to ask for admin rights

it's going to say this is blocked by

policy this is blocked because you don't

have admin rights this is blocked

because blah blah blah you know you're

in some companies they have two admin

accounts i mean one admin come on

regular account and some companies have

one admin account only and basically you

could basically install everything for

them you always have to run it as

they will be limited to what they're

doing they won't be able to install

anything unless they call you and then

you'll be expected to install it

and um danish will probably agree with

me but obviously you want to figure out

why they need it why they're installing

it you don't want to just randomly

install stuff on that computer and then

it could get a virus or something like

that so you want to make sure you get

approval for that make sure you're

installing something that makes sense

it's not just a random thing that you're

installing on their computer uh i don't

know if donald wants to say anything

i mean i mean the thing is it's like i

said if you're level one like that's

what i said in the beginning if you feel

like you don't understand or this is a

software so a lot of people have

policies even on software's so if you

even have to do anything for a user it

has to be approved then some places are

little open so they then of course you

you know use your best judgment don't

just go for something that you don't

yeah cause i had i had someone install

malware on someone's computer and they

they didn't know it was malware and then

um they got in trouble so as soon as as

soon as they installed it um we have

cylinder silence blocked it immediately

so silence grabbed it and blocked it

immediately and quarantined let let me

um don't just in the beginning don't

scripts or products in the beginning to

do your job right now why are we keeping

this so low level in the beginning

because even this low level is not it's

not like low level it's basically we're

trusted computer built in applications

that nobody can stop you to troubleshoot

why would they even hire you then right

that this is like you can use it

anywhere throughout the world but then

in the in the future we're going to show

scripts or more tools that can be inside

the company already or you can use it to

think about that if i have training on

this type of tool then they may be using

something else so i'm good to go no

problem this is how i'm confident in my

career because if i got fired today i

can go to a next job and i will become

assist admin because i already know

certain skills that i can implement it

over there or i can learn quickly kev

will say the same thing if you get fired

from this job he'll probably go to a

different place and he may not be able

to use the same tools but he can

understand the other tools so that's the

concept of this training because you

cannot be training yourself on a

specific thing over here guys so one

thing i want to basically again

talk about and implement in this

training is that don't just focus on one

specific way of learning open your mind

basically that's what i'm saying right

that's why we're doing this like open

your mind to more and more stuff

all right so and that's absolutely right

also like something for me like i do

like eleanor danish does this but this

is what i do like for example there's a

i don't know some companies do this so

some for some reason the computer i

can't find certain applications on the

start menu and i want to get access to

i usually go into c drive local c

um obviously if you don't know if

obviously if you don't know what you're

doing here don't mess with this unless

you know what you're doing and then i

actually run as admin over here so i

look for cmd and run as admin on system

32 for that computer i don't know if any

dotnet does that i do that and so when

access to a specific thing i do that

and this is this is another thing that

happened to me i'm gonna tell you

a user had an issue where you can't

click the start menu you can't click

um and you can click the task manager

and i couldn't restart the computer so

there was a um you know when you go to

start menu you hit shutdown or restart i

wasn't working and the computer is

remotely like it's remoted in and

and i run shutdown minus i which

basically and go over there right now so

minus i right so when you do shut down

minus i it allows you to restart a

computer you got to do is look for it

and put it in you know put it here you

put the name of it and you hit okay and

then you can restart the computer

so i was trying to do that and it

wouldn't work it just wouldn't work

for some reason it just wouldn't work so

then i'm like you know what let me do

this so then i i went on his desktop and

i right clicked on the desktop and i hit

new folder i started a new folder i

started a new folder because i was able

to do that then i got into the new

folder and i went into task manager and

i opened task manager from there and i

closed all the processes and then the

computer worked fine after that

it happened that happened to me i don't

know that was a weird issue i was just

just showing you an issue that happened

all right going back into cmd you know

it was obviously your commands ipconfig

you know eco you could see my ip address

i don't care um there's ipconfig release

obviously you want to release the dns

um now why would you need why would you

need to know this stuff guys if there's

a lot of time you either have to

do this uh to find out if this machine

have a real ip address it may have bogus

ip addresses or it may be required to

from another engineer specifically when

you work with a network engineer and

they're troubleshooting some type of

network issues you're going to be in the

call with them and they're going to say

hey can i get an ip address now you're

not going to tell a network engineer

what kind of command should i use to get

an ip address right that wouldn't look

good so you need to know ipconfig now

sometimes they may say can i get a a

default gateway or a dns so you would do

ib config slash all so maybe kev if you

can run that all with it uh so go ahead

and oh there you go so you get more

information so they may ask you these

things so what do you need to know what

do you need to do with your practice

find out how many other commands can you

use with ipconfig you already know about

a basic one ipconfig you already know

about slash all and he's going to show

you release but make sure you go in

there and find more more just try it see

what can you find out right that's how

you're going to learn exactly

so then there there's this there's this

help so if you do that it'll tell you

about all the different commands right

actually so if you type dash help it'll

tell you like renew release flush dns

um ipconfig all renew release it tells

you could actually type help in the

command line and it will tell you it

will help you it's not it's you know

it's a help it's a help tab

um there's also ping as well so you

and you know i would say i'm going to

get that because i'm i'm in the server

and it's a little messed up dns is

messed up i'll do i'll do the ping one

because i i was uh it's funny that we

haven't done we have we don't call each

other like hey kev you're gonna do this

we're kind of like in sync right now so

when when he's done i'm gonna test you

guys like you know there's something not

working so it's a test time everybody

all right and that that should be

everything for level one i could go in

depth but i'm not gonna go because i

wanna make this video too long so yeah

yeah the thing is this we want to keep

it guys in the beginning at least you

can absorb i know there are people who

already know a lot of stuff but you got

to keep in mind that our trainings are

being watched by people who are totally

new coming from like accounting coming

from a business area coming from that so

we got to respect that right we we we're

also kind of like helping those people

right so if you're ahead of the the game

then we got all these other videos that

we have done for you on our youtube and

they're very advanced stuff out there so

make sure that's something you can

combine i'm sure you can search things

so you want to show something in an

exchange now no i'm not going to go over

it i just logged into it i was just

trying to see if i remember my password

i was like i was like whoa exchange okay

so guys okay let's take a break next

time next time is there any other is

there any questions from you guys

anything that you guys can think that

this may be ask or anything so we can

see if you have any questions

uh you mean questions just regarding

what you've covered yeah yeah yeah for

and and if you have more questions about

career related stuff stay stay on we're

not going to take this too long by the

way today and then you guys can ask a

more correlated questions and we'll

answer any questions even if it's not

related to troubleshooting okay

so guys uh it's a little test time right

here okay let's let's see because these

are the stuff stuff you're going to

you're going to see in a very normal

business environments right so first of

all can you guys see my screen

yes we see it okay so guys if we want to

uh when we basically create a machine

it's a brand new machine and you already

know about the processing i know i don't

want to go there uh for like what is

active directory we have done that we

have we have added a computer to our

domain we have done that so if you're

watching us today make sure you watch

the video before this playlist so this

is in the playlist and every video is

kind of like in sync so make sure you

watch that video to understand where are

these two machines coming from and where

how how am i using a domain controller

inside the cloud and how this cloud

domain controller is connected to a

local business remember this is a laptop

in uk this is a laptop in canada right

laptop uk laptop canada and our whole

domain controller infrastructure is in

microsoft data center which i don't know

where it is okay so we already know that

we are going through some crazy networks

right here now you tell me if let's say

uh sorry the laptop from canada

to the laptop in uk and let's say this

is a scenario that somebody from here in

the uk is sitting in the office or in

uh the virus is going on and they're

saying can i get into my laptop in uk

because i used to work over there that

desktop is running and stuff like that

uh so how would you guys deal with this

can you can you can anyone volunteer

right here how would this person

connect to that machine we'll set up vpn

so we've been set up we're not talking

about network right here how would you

get into this uh laptop uk right now

from here from canada to uk let me make

annotation right here from here to here

remote in let me even make it easy how

would i remote into that machine from

how do i remote into this from

okay remote desktop what is that

rdp perfect okay so let's go ahead and

so you guys say that it's rdp so let's

go ahead and find rdp right so the first

thing is you're going to find rdp right

yeah yeah perfect okay great so what do

i need to put right here to to get into

write the address that machine

ip or the name or name name okay

let's do the name perfect laptop

because this is what's happening domain

it's already on domain this is something

something done eddie so you got to go

back if you are confused about domain

stuff this is already done so now if i

this is what's happening guys

exactly right now people are sitting out

there and they're calling 10 15 type of

tickets and kev can verify that the

ticket is about this right now as we

speak these are the ticket that you're

resolving right now what's happening

the question why i can connect

oh okay that's a good point right now

now let's say if this machine was not i

mean of course we are showing you in a

virtual environment and everything is

there but you in a majority of the time

uh in normal environment you don't see

you don't see the machine so what would

you do the first thing to find out about

you gotta paint that machine so where do

so the people who are brand new this is

the stuff i know it's gonna look too

weird to you or something very strange

but once you do this like 10 times the

people who have already done it they may

be laughing right now i don't i know

this stuff right i know i know you guys

are feeling like that right now but

put yourself back in there for the first

days even opening a cmd is a big deal

for a new person right what the hell is

so now what do you do you're going to

write that first this command that is

going to stick to you for entire your it

life you cannot get away from pink

command i can guarantee you on that

so now what do i what should i type guys

now i'm a network engineer and you're

villard i'm going to pick on you again

i'm going to always pick one okay i

address so you would probably want to

guys i gotta come down in two minutes

kev can you take or just for two minutes

i have uh something important came up

t is so you see that that heat ping and

there's a reply you see it right yeah

so you see there's a reply and he was

unable to connect does that make does

i guess the port on the remote machine

it could be one of the issue what's the

yes how do you how do you allow the port

through uh windows defender or windows

i sorry guys i just came back um

something happened already okay guys so

if a network engineer is telling you uh

villard or anybody that okay is it

pinging so you're gonna say yes it's

pinging right yeah and he's gonna say

okay can you give me the ip address of

that machine how would you give the ipad

man are you you're giving me ipv6 that's

that's not what i want i want our pvp

before you would need to turn on then

you need to turn that on is it off how

would you find that out is it on or off

now is there any other method guys for

you to find out ipconfig uh sorry the

i think if you go to a tab adapt

from ping let's let's make it more

isn't there isn't there a flag

that you can add to get can you put ipv4

i guess you need to put like slash or

there you go good with your job so look

knowing commands can help you

very much in this situation right now

all you gotta do you oh you got it you

write what minus four minus four now

you've got dash four sorry not minus one

dash four and you got the ip uh ipv4

this type of knowledge can really really

like you know help you when you're

actually working with a network engineer

or assist admins uh of course you can do

ipconfig oh that's another way to do it

i'm not saying that's wrong that's

you can go to the the graphical gui but

how many stuff did you took for that you

took like six steps to find an ipv4

right so this is what you can make your

life easy but if you know these things

right there so now guys if i can get

into and i can the ip is working right

now then the network engineer will tell

is working bro this is not a networking

well i would i would the next uh step

what i would say like can we check um

usually firewall let's say i'll turn it

off too if it's on or off maybe it's

already off right now i think we already

it's probably off but we can i think

turn off this one thing right here too

but it's connected to your domains i

don't know if this is gonna be a good

idea okay here we turn it off

here okay i think i think the first

thing would actually ask uh is the rgp

what's what's what's going on machine

there you go there you go so how do i

i go to the system uh start system i go

to start i go to what system then

okay and remote setting remote settings

uh okay allow the remote connection

it's such a basic thing guys but it's

everyday kind of thing that you're gonna

definitely at some point hit this ticket

for sure right because how many people

are remoting into this machine and to

specifically today the reason i'm doing

a lot of remote troubleshooting is if

you landed a job now this is what you're

after this there's more other remote

tools like teams you can take over the

screen zoom you can take over the screen

we were talking about a real rdp right

here of course those are other things

and that we have it a full playlist in

our javascript shared channel and then

the full playlist is about how do you

use zuho assist how do you use zoom how

do you use this and that how do you use

any connect how to use all that we have

done that so if you want to enhance this

learning now you should actually go and

so if i do apply right now then what

happened after this i can i do rdp right

perfect it should it should work now

most of the time a lot of people then

have this problem if they're using their

uh can you guys see my screen by the way

yes we see it okay so if you see this

screen right now which kef tech already

talked about this prompt is gonna be

always you're gonna come across it

always how are you gonna come across

installations through uh evaluating the

admin rights to uh joining a computer to

to uh rdp so this prompt is very

important for you and actually joining

uh accessing a site that is active

directory control so if there's a

website that you use sso or

authentications kind of stuff from your

local local on-premises network then

it's going to give you all these prompts

inside the browser so you can still lock

yourself out from this so this is a

perfect place where people start locking

themselves out how do they lock

themselves out because their computer

usually shows something like let's say

uh kev tech it's gonna show something

like this right and then the password on

the bottom it's gonna be something like

local machine name not a not this demo

dc here so if they're keeping doing that

and doing that then it it won't work it

won't work nothing will work so then if

they change their domain and they don't

put the right password they will lock

themselves out so that becomes an issue

right so where do you need to now learn

about this type of troubleshooting you

what is what is that where do you fix

these issues when people get locked up

in active directory active directory

directory perfect because we have done

active directory like millions time now

in our platform so make sure you guys go

and type javascript your directory type

capture directory and you're going to

gazillion amount of uh videos from us

trust me it's like too many i mean i

platform as well because that's such a

such a place and such a first core

requirement for you if you don't

understand that active directory thing

then of course now you're stuck and this

is why i wanted to do this lab with you

guys why because if you didn't know

about active directory can you guys

use a common sense over here would you

be able to fix this issue does somebody

probably not they'll escalate that so

let me tell you right now the whole part

of this video was what to you gotta

understand the process you gotta

understand the network at the at at

least such a basic level so you do not

get stuck in here now i can train a

like for 15 hours and doing

troubleshooting troubleshooting

troubleshooting and to be honest i will

not even cover point zero point zero

point zero point zero point zero percent

of the world troubleshooting that's

happening in in the whole world right

now so it doesn't make come it's making

no sense for a for a professional or for

a trainer for a mentor or a youtuber to

spend that kind of time without teaching

a proper way of the the first areas like

the the actual directory stuff so if you

think about our training and when we

started with with uh with captec in the

beginning we started with what the first

video was what about career the second

video was what we started to create a

whole domain controller from scratch so

even though that was not your part of

your job but now you understand how this

whole network was created in the first

place then we when we phase you into

active directory and then you started to

learn all these troubleshooting so it

doesn't make sense to you guys these

days now like why we are doing this in

and the thing quick note i want to say

is like you could you could sit here and

teach somebody all this but the thing is

it's not about doing it it's about

understanding why you're doing it that's

that's something that you got to keep in

so of course after this if your username

and password is correct you can rdp into

the job is over i mean the ticket is

resolved the troubleshooting part is

over the rest is another thing maybe you

may get another call that i cannot print

audio from there and of course you can

go long and long and we'll never finish

it so that's something you should

learn you should google things and find

more issues or if you are not taking

stress i'll say if you know this much

don't take too much stress over here for

if you know this much land a job and

learn what you're going to see them

that's my concept of telling people you

don't want to get into becoming a master

before you even land a job it won't work

you'll just burn yourself out

am i right keftag in this one yeah

you're right you're absolutely right i i

actually was going to ask you to i was

actually going to ask you like i'm i'm

trying to rdp to my uk computer and

for some reason it's only showing me on

one screen i want to use both my

there you go like this is going to be

another like if you have two monitors

right there then you got to make sure

you go into the rdp settings and

the settings and you have to turn on

certain features in there some of them

are either you have to either turn on

you know turn on the monitor like he was

telling in one of his live session when

a person couldn't do a full something

about resolution right you talked about

it and then he was saying hey we're

using citrix for that citrix is

controlling that stuff i can't fix that

on our rdp so this is where then you of

course you got to go understand the

product that company is using and that's

where what do i say to you if you know

about rdp if you know the basics of

getting into the machine then let them

if it becomes a specific product later

on let them teach you that that's why

they they're okay with that that's why

you heard raha on the phone in the

beginning the person was who was hiring

him he hired him with almost no

experience but he told him that i went

through all this training and everything

so i know all this stuff so he's like

okay why don't you learn these other

teamviewer stuff like that because

that's what they use right so he wasn't

expecting him to know all that stuff he

just told him to can you just kind of go

outside and learn it on your own and

rahal did that he's doing that right now

okay is rahat in this meeting by the way

i want to see if how are you there

okay maybe he's busy okay guys i'll be

back i gotta feed the dog okay sure

i wanna i wanna use both of my monitors

why is it not working is only working on

one of my monitor uh is basically i

so here's the thing guys so i set up a

monitor today i think i'm going to show

this uh uh right here on the uploaded

right here so let me just pull up right

now but what did i do for this one

so there there could be many reasons for

that right if you are using there are

many different type of solution for this

so let's say for example i bought two

monitors from my brother i'm going to

upload that video by the way today so i

have one monitor that was using uh hdmi

and i have one monitor that was using

vga right so what happened was that when

i went in and i logged in and i wanted

to basically help him out he wasn't

using the right settings for one of the

monitors that he wanted remoting in

because the right side monitor has a lot

of resolution on the left side monitor

wasn't like that so rdp has limitations

so basically you went into the rdp

settings and since these are virtual

machines i can't do that right now but

you'll basically go to the uh the the

rdp settings and you have to basically

then pick the the monitors uh settings

from there there's a resolution settings

still the monitor was not actually

working correctly how you want it you're

gonna you cannot do two monitors like

this like if you're sitting remotely you

can't just do like screen i'm gonna go

from left to right monitor like that

that doesn't work in rdp unless i'm kind

of outdated on this maybe captain can

help me with this but i couldn't do that

so what did i did for him i was like

okay you got to use a different tool for

this kind of stuff so we have this tool

called i don't know if you know about

kev tech i when you use it on this

machine right here let me show it to you

have you do you have you ever heard of

this one i don't think so right

so when we got into rdp right here this

is the tool that probably i'll make a

video so on the left side he has a

monitor on the right side he has a

monitor and he has a second machine and

he can use three machines by going like

that in through the network i know it's

a little advanced stuff and i'll make a

video on this but this is what we did

for him and i wasn't able to fix that

issue because one of his monitor has a

very low resolution and one of the

monitor that he bought is a curved

monitor so the monitor is this big right

so that didn't work for him so i'm not

sure if you have a better way to do this

kev i don't have a solution for that uh

for this kind of two different monitors

that have a very extreme low level and a

very extreme high level resolutions

no we we uh we usually have them we

usually have everything uniform so they

they use the same two monitors it's not

two different monitors it's not gonna

work and that's a common issue in the

companies right if they buy if a

director say that i really love that

curved monitor can you guys buy it for

me and if your your team has already

a very low resolution all type of

monitors then you're gonna have a

problem right there then you have to buy

at least either the two exactly same

monitors to make it work or you gotta

basically come up with at least a a

little better monitor that has a higher

level resolutions or else you're gonna

uh and that's a very common thing that

we face in it um of course then you have

more uh you know solutions for this but

it gets more advanced like i said the

one that i'm using i have three machines

in front of me right now and i can go

through all these three machines but

that's not rdp anymore then it's like

you need more than that what kevin was

saying that you need citrix for certain

things and that would be that

we also use itarian that has its own

tools to connect to a machine so that

has its own uh way of connecting to the

monitors so there's a there's a bunch of

solutions for you but at the same time

as a level one we don't want you to get

into that detail because you're not

going to be fixing something like that

first week of your job or the second

week of your job you won't be able to do

that but if you really want to

understand and and kind of like in the

beginning i highly recommend just making

sure you go to the local resources of

the rdp you go in and check these things

out right here because that's gonna

matter right here right kev this is

where you're gonna come across and

you're gonna basically uh started to

playing around with the the voice that

people are going to be calling you

they're going to be calling you by the

printers which is a very common one they

and they want to print from their office

machine right from their office machine

then then of course you gotta you gotta

understand this process or they maybe

want to use in their local machine and

stuff like that and then sometimes if

they are vpn in they're using a vpn and

then they're using rdp and then you

they're using all these settings there's

a lot of issues that we're facing right

there you go kev kevin's like checking

and says like i know what you're talking

guys so one last thing i want to discuss

today in this session and then we're

going to end it and we're going to make

session 2 on this because this is such a

big area that we're just going to keep

making videos what do you think kev is

i'm still waiting for uh our our i.t

dance off we didn't do that yet i'm

gonna do that at the end of the video

i'm gonna do that when they start asking

me i'm gonna do a dance-off right now

okay all right so guys one last thing i

want to talk about now is that okay

certain type of things that we discussed

uh and and kind of like you know giving

you a a practical start to kind of like

a feeling of it so if you think you're a

brand new person and you're watching

this i'm like man these guys are like

too fast or this is just too much for me

in the beginning then what did i tell

you in the beginning you got to learn

fundamentals right you got to learn

where the things are starting from how

things are connected tcp udp if you're

doing rdp what kind of connection is it

using if you are inside the network is

it lan when pan can man chan ban trend i

don't know there's so many right so what

is that right there's a hubs and there's

switches and there's routers so

certain things you just need to

understand at a very big level right

then you can slowly slowly phase in if

you want to invest money then of course

you can take this type of courses like

which is hands-on labs right there i

guess you can see this is a comptia type

of courses and it's hands-on if you

don't want to invest money then go for

professor messer.com he has a free

content the same content but it's free

videos everything is like theoretical

videos and some demos and then you have

kept tech channel full of real world

stuff basic stuff every day he's posting

videos so it's a combination of learning

multiple different type of things to

become an id professional you're not

going to become an id professional from

five or six or seven sessions i can

guarantee you on that you're not going

to become even if you land a job that

doesn't mean you are an i.t professional

i do professional when i say i give

kind of like can go over the level one

that's a that's an i.t professional like

you know in my world because that rt

person can get fired anytime and he can

but you as a level one right now if you

get fired by just learning how to rdp

you cannot land another job um they're

so you gotta you gotta understand this

what we are telling you right here we're

telling you that there is some learning

required before you do this and the

learning is provided to you for free the

first phase right here this whole right

here this is like a huge amount of

content right here all this stuff if you

finish it and you jump into our youtube

videos i think you're good to go

but then of course some people want to

do more hands-on stuff then i want to

also give them ability because i have

members sitting in this training they

have spent a thousand dollars right

there so i want to also tell them that

you guys have what you guys have a

practice lab a forty eight thousand

dollar value for one year so why would

you even waste this access kev i

sometimes give this access to people in

trainings and they never open it

and i'm like you spend that kind of

money and you're not going to open

something so powerful right here that

we're giving you you have paid for it so

my suggestion to people is that if you

then you know are interested in knowing

more advanced or hands-on stuff then you

gotta practice lab right here and go for

it open these labs right here if you

click on comptia a plus all the things

that we're discussing it's like 48 hours

of content is right there hands-on so

you can see it has everything security

issues practical issues um you know

change management every single thing

so you don't want to lose this access

with our youtube channels those are real

world scenarios those are live these are

the things that are happening with then

you have more professional learning that

you can keep doing it to develop your

so now last thing i want to jump into is

one example to you because we didn't

touch this admin and we're not going to

go into system in this session but i'm

just going to give you a feeling of it a

touch of it right because i have spent

so much time in this area too so now

uh uh firefox on this machine right this

is a normal user he's using a firefox

machine and i think i haven't already

touched this this uh this part right

here so i want you guys somebody to

volunteer of what's happening right here

how did you how do you determine that

i'm not allowed right here because of

this message yeah it says your system

administrator contact your system

livestr for more rights okay so who can

give me a better answer that where is

is that like a group policy issue

perfect directory just hit the nail

right there no actually i don't think

okay if i want you to confirm it to me

how would you do that you cannot log

into server you're not a you're not a

sys admin you can log into my server

right now how would you confirm this

when when to you don't have access you

don't you don't get that kind of rights

as a as a first technician who is

joining this company for the first day

you don't get group policy access

i will take screenshot of that and send

from the ticket system let me let me

um another thing that's very important

is everything logged so what am i

talking about if i say logging

what are we talking about here

jerry nate jerry jerry's a pro right

here i'm sure he's gonna say

event is something if we have to leave

this training i want you guys to go to

your own event we were inside your

computer and you're going to be amazed

if you're looking at this for the first

time how many things your computer is

everything that you do in this computer

is getting locked you log in you log out

you click on something you have errors

you have problems going on your event

viewers are already telling you stuff

right so if let's say for example you

come over here and somebody says can you

prove it to me that this is group policy

where would you go you're going to go to

no applications application there you go

so what is it what does it say guys

it's right there firefox controller eft

and the restrictions it's right there

what i wanted to basically show to

is that certain things are outside of

you can't you can do anything about it

and now here's another problem with this

not every application will give you

a system administrator have blocked it

it doesn't give you a message it just

away you're still going to come back to

you're still you still have to come back

to events because this is an example it

was it was by design i blocked it right

but not what if you have application

that is having a a normal issue like you

double click on it and nothing is

happening you click on it and you get

where should you come first then

right yeah and it's not going to be so

sweet and sweet and simple for you in

the beginning right they're not going to

just say oh we blog this application and

we have this maybe sometimes will be

some some uh weird error and then after

this what should start what should kick

in after that if you don't understand

this message and you find out okay this

is a message about this and this and

this this is the warning this is the

event id right here what will be my next

um i will take the event id number

sometimes they provide you a link on the

and you can search it through the

messages or if you left beyond your

level you could give that to your admin

or whatever you're fixing them or you

one of the best friend in it is who

google google okay google is also best

friend but also you should be in a

community now today i want to share

another uh tip with you guys and you

guys already know from my training and

okay so write it down spice works spice

work has more than probably six to seven

million right now i'm outdated so the

people that you're looking right now kef

tens of thousands of people who have

better experience than us and spice

now that should tell you something now

you figure you can't figure it out right

and you did all the research you did all

your troubleshooting then you take all

that uh you know uh curie or question

and you did it what you went in out

specifically i.t professionals in their

community for free and in two minutes

they are gonna start sending you

now is that isn't that a better i.t

friend right there so you got google in

there but then you you went in more

specifics because you cannot call me

that danish i was checking your training

on youtube so let me uh there's an issue

going on can you fix it for me no we

mentors are training don't do because we

can't do that i mean are we going to be

fixing people's uh you know issues or

we're going to be training people right

so this is my my thing is that do not

come back to our trainings come learn

from us take advices from us and

everything but at certain places and

certain time we cannot even help you

legally right if there's an issue going

on inside your company uh kevin's not

allowed to remote into your machine and

but you can you can definitely use what

google you can definitely use spice

works because they can only suggest

things to you and then you have to apply

so this is one of the example that i

wanted to do now how did i do this and

how how this whole thing is happening

that's of course there's assist admin

stuff i can go back to group policy and

show it to you but it's going to get too

big but before we end i want to just to

show you what are we going to do next

time is this right here so i think this

is something that if you guys want to

see okay hey um i'm really interested in

knowing this stuff so this is what i'm

i don't know about 100 tickets or about

150 tickets watch how what it is i

cannot these are real tickets it says i

cannot open microsoft team it says i can

provide uh this site cannot be uh pro

this i cannot be open because this is

having a secure issue and on the bottom

the other other one have you seen these

layers i'm sure you guys seen this the

site can be reached right this is a real

the real tickets that we're dealing with

this these days as i help this or as

assist admin both we work together and

then of course if you guys started

seeing this type of messages in this

session i'm sure you guys are going to

pass out right now because if you see

now assist admin is what dealing with

this type of errors assistant getting to

and then he get this type of errors i

get this type of errors and i need to

understand these type of gibberish right

now right you don't understand

so then i get into more detail and

detail in detail and as a cis admin i

don't just kind of like this is why i

uh show this at the end just to give you

an idea of what sysadmin usually deals

don't have the ability to just give out

the ticket or image machines to anybody

else assistant is higher and they get

they can't say i gave up they can't say

i give up i'm going to give it to

another person now i'm sure in some

companies they have the ability and

everything but that's just sysadmin is

not designed for them that's why they

got the job they got this 80 90 100k um

money right there because they are

dealing with a error like this in the

beginning they're going to see a a site

cannot be reached so the help this job

is going to be what to verify that this

site is not working overall it's not

just a one specific machine issue right

if it was a one machine issue then it's

a help desk call right you could have

fixed it by many things like maybe open

a different browser maybe it's the uh

something is wrong with ip address maybe

you can totally re-image the machine

this is your master uh golden key

machine like image right you just give

the new image new machine and your

problem solved right you can you can get

away with many things right right

but let's say if this if this this after

this is this is not an issue it's a

whole overall company issue then a

system admin has to know this type of

stuff now how many how many people have

when i when i do is side down app pool

how many of you know this stuff

yeah okay kevin's there i'm looking at

your video i'm like where did you go

so so guys assist admin has to know if

it's a if it becomes a level issue where

a technician cannot resolve our

technician have assigned it to system

because technician says this is not my

job right here i checked it with uh all

of the machines that i know and it's not

working so guys this is it's going weird

so a system i mean they need to know

something in very detail they cannot get

out of that detail so that's why they

pay them what they pay them that's the

next level right after help does that's

an answer because you need to understand

this code right here so if you send me

this code right now i say this makes no

i need to know i need to get a better

code than this this is not a this is not

the code that i want right so as a

sysadmin then i need to get in to do

something to generate a code like this

now this is a the issue that's going on

with that site a real error is this so

anybody looking at this screen can

somebody tell me what's going on over

ricardo is like what the hell is this

no because i get the email that works

something something to do with the sql

server now this is a great point but

now as a sysadmin what do you need to

well i guess you need to figure out oh

secure server there you go i wanted to

know the reason i show you this example

is just one example but look how many

i need to know about server i need to

know about the web server i need to know

about the things running inside the web

server i need to know about the config

file of the server then i need to know

about what sql server because i know

this issue is with the sql server it's

just not right something is not right so

as soon as you uh of course after that

when you realize that there's an issue

going on then the other the other thing

about sysadmin is that this person has

to be really good at finding information

and how do you do that you gotta you

gotta use like notepad you gotta use

like even some tools that can

look for a specific issue right there so

here this is our point i'm pointing

right here i'm looking for what's sql

and then i need to change a sql value

and after when i fix that the site comes

back up and the developer is happy the

users are happy but i just wanted to

show you this just an example to you

guys that assist admin training is not a

joke right it doesn't it cannot that's

why i tell people that you cannot become

a sysadmin without going through level

one for this specific reason how can you

i don't even know uh that this kind of

so if something happens yes sorry i'm

having a little uh trouble right here

yeah like um when you when when you saw

the thing when you saw the error with

the people right like all of those are

instances so that's a problem you have

obviously that means something is broken

somewhere on that server one of the

scripts so you gotta so you were saying

earlier they would just clear up

wherever it's causing that error

basically in this specific example of

course you have to see what the exactly

the error is so the error is basically

it's not pointing to the right sql

it's just that so a server was upgraded

a site was upgraded to a new server and

now somebody didn't do a good job with

the config files they didn't upgraded

that and now we have this issue

okay i got you right but the first issue

is actually not a sql issue if you look

this is actually a part of that but this

is a different issue so if you see a

message like this what what what can

happen here i'll put some information

right but we're going to go over this

stuff don't don't stress too much about

something to do with the dns so

basically this site is down because it

doesn't have the right ip address

there's no ip address in that server so

it's just if you don't have an app here

that's assigned to a website then how

can you open the site it won't work

so anyways guys don't don't put too much

stress on this right now because this is

this training is not gonna it's gonna go

somewhere else then so but i would i

just wanna say that you see this

document right here this is all help

these tickets right here and we're gonna

go over one by one these are all real

real tickets so this is right here this

is gold right here for you guys so if

you guys want to come back to the next

session we're not going to talk about

duties and and basic stuff we're just

going to straight get into the tickets

like this and we're going to talk about

it so if we can talk about these tickets

and trust me if we can finish

all of these tickets in in one or two

sessions to be honest you got an

experience of let's say six months

worth of professional experience right

here because we do things repetitively

and these tickets are what these are

unique tickets so you make these tickets

and multiply to then another 15 similar

500 tickets right there right so that

means throughout my three months or six

months that's how many ticks probably

are resolved and if you learn this stuff

this means you have that kind of

experience this is such a goal for you

guys that nobody has taught us like this

we have learned it on job and we spent

so much time repetitive repetitive

repetitive repetitive and then we get to

the point why am i doing this repetitive

crap i need to learn better than this i

so guys this is it for today i'm also

exhausted kevin is exhausted if you have

any questions right now basic career

related questions please ask us and we

can talk about it uh first thing i want

to ask people that did you guys like

this training people who are in this

basically teach live training and we

have self-based training so something

like this is an updated uh videos for

the people who have taken our live

training and did our live sessions with

us of course in our live sessions we try

to teach everything that is very

important for a job but sometimes you

may want to come back and do more detail

learning and this is the part of that

detailed learning so we teach a live

training session throughout our series

so when we start our full five days live

training every time we teach about a

troubleshooting this and that so it can

go pretty detailed but here we are going

to do a step-by-step approach first of

all you should be asking a question why

do we need it what is where does it come

uh you know in in in my learning

experience why it is so important so

simply go to indeed.com or any main

sites that you're applying for jobs like

help desk user support technician and

limited to the help test it this is a

skill that every single it person

must know because it doesn't matter

type of you know career you are in the

it you need to be able to talk to people

you need to be able to connect with

customers you need to be able to connect

with vendor you need to be able to let

the engineer connect to your system you

need to be able to connect to

your own employees and staff members so

you have to be really good at this

skill and if you look at our screen we

have hub this technician on the top and

here that says perform remote

troubleshooting so people can definitely

ask you this in the question in the

what kind of tools do you use to

remote troubleshoot for remote

troubleshooting and have you ever used

any internal tools or remote

troubleshooting so we will explain

things step by step this video will not

be one video it's going to have multiple

parts as long as we cover everything

we're going to let you know which part

we're going to cover a specific things

now if you look on the bottom on in

florida we have a full remote job

so this means this person has to know a

getting into the systems remotely and so

that's why it is very important because

you can even land a whole job by just

doing remote uh stuff so of course

you're going to be using your own skills

to to fix computers or to fix routers

switches security stuff like that but at

the same time you need to be able to

very smoothly and easily connect uh

whoever you are trying to help

so the first thing we need to decide uh

um uh because a lot of our live members

and premium members they actually uh buy

our labs or the live members they do

everything with hands-on first i want to

go and help them out in this case

because you get something like this as

you can see this is our current live

member lab 700 and if you're watching

this video probably any other live

member 600 500 whoever is you know right

now live on these labs you can use these

machines by the things that i'm doing

right now so this is kind of one network

that we're giving you and you will be

using one network that you have because

in remote troubleshooting and there are

different type of remote troubleshooting

which i'm going to explain in a second

you need at least two different networks

because specifically the one that you're

going to be used uh using tools that are

famous outside like zoom uh teamviewer

zuho assist so many tools are available

out there there are third-party tools

and you will be using to help who the

customers who basically take their

laptops outside of the building or maybe

they have their own issue on their

your job is to support a normal customer

who's like a home base users and you

need to use tools like these because

then you don't have what you don't have

like a normal company companies will

have a software like sccm which i'm

going to show you in a second this one

right here so you do have access to

these resources this is a practice lab

and you can turn on administrator and

system center configuration this is a

very advanced tool but you can actually

come over here and actually use these

access that you already have and apply

to learn these on these machines right

now in the practice lab you're going to

be using these machines right here but

the things that i'm going to show you

later on and we're going to expand on

this video we're going to install

internal remote support tools so you're

going to have like a server and then you

will be remoting into these other

to learn that skills internally but then

you also have a different skill which i

just explained you need to use tools

like zoom and stuff like that now you

may say why zoom something that is going

to look good on your resume it's

something that people are using it um

heavily right now it used to be a lot of

you know webex and stuff like that

that's still out there go to meeting is

still out there you may want to touch up

on that too but i'm going to be teaching

you zoom because zoom is kind of taking

most of these uh remote type of

conference and more type of meetings so

people expect you to know about this

stuff because you're going to be going

to what meeting rooms they're going to

turn on zoom and they're going to call

you hey mr so-and-so we are having issue

with zoom uh can you come and fix this

for us or that person who is attending

our zoom meeting can't uh open it and so

what's the issues how would you even go

to that person machines um you know and

do these kind of things so so let's

first figure out what we need to learn

um in terms of troubleshooting you know

remote troubleshooting and kind of uh

make this training a little bit more

so i am just going to create a few

understand a little too radical aspect

so one let's say this is a company

and let's say this is a company b

all right so we got two companies a and

basically started your first job and

let's say in this company they have

out of these 10 staff members they have

two remotely working from home

so now when you join a company

administrator or the help desk person

another helpless person told you that to

support these staff members internally

okay i'm just gonna call s right here

from your help this machine you will

connect to our sccm server and when they

call you for issue you're going to use

that sccm to connect to their screen now

remember we're not talking about rdp

remote desktop connection so we're not

talking about this right here if you

click on it basically this will be like

you connecting to this machine

by uh getting into the profile so you

you connect from your machine let's say

there's a machine that you are using and

you connect to this machine by using rdb

connection so that will take over the

profile they will get a if you log in as

a user then you will need their password

and then their screen will get blacked

out and then you will log in then yeah

the the issue there but of course that's

not a a great way of a person being on

the phone how can they show you how can

they do things so that's not going to be

a good scenario right here so this is

why you're going to use a tool like a

ccm which gives you the ability while

this the person is on the screen

you get in get on their machine and

nothing gets disconnected you are there

just an ex extra person by using a

different tools and they will see that

that a support person is on my screen

and then you can take over the computer

you can take over the mouse and stuff

to basically troubleshoot things so

that's an internal tool we're going to

talk about this later on in other other

so basically what we're trying to do

we're trying to achieve is this

we have these two people right here that

are outside of the building okay

and here we are saying that these people

are they went to a different country and

so there are some tools that are

publicly available so it only requires

so to support uh your employees that are

remotely available like that then a

going for a tool like zoo assist or

maybe they will say that we don't have

this but you can use zoom because we

already pay for it so you can basically

create a meeting with them but remember

zoom is more of a meeting type of

software at the same time you can take

over the screen and do all that kind of

stuff while zuho assist type of

applications are going to be more

specifically for the support uh staff

if it's your machine let's say it's your

your company machine your company

laptops you can put like an agent on it

this is going to call it an assistant

agent and every time they need help you

will be able to connect to it connect to

this machine as long as they have

internet and you will not require to

send them emails and get them involved

in it so you can actually take over the

machine that's what it that's where the

company will decide what kind of you

know investment they would like to do

because both of these tools are going to

be paid tools there are some open source

ones but we're not going to touch it

because we want to use this for your

learning so you can put it on your

resume and and of course these are the

tools that people know so the first one

we're going to talk about is zoom and

it's a free access this is where i say

you need another machine like this one

because you need one main machine where

register and create a meeting and the

second machine is going to be like your

client because you do want to practice

so this is how you're going to do it

first you're going to sign up for free i

already did it's a free account so go

ahead and login with your you email and

password i'm going to log in right now

so i signed it with my account right

here as you can see this is a basic

account and it gives you about the

capacity and things like that so this is

where a lot of people uh you need to be

learning these skills because

people will call you how do i schedule a

meeting and of course a lot of time a

team members when when they buy this

product usually someone in the team will

teach them but you know sometimes you

you know people that hey you know i'm

trying to schedule this resume i never

used it can you help me because that's

their first thinking that you're an id

person and you probably will know this

which none of us probably know this kind

of stuff until you really get in there

you can create on schedule a meeting you

can join a meeting so you can do two

one you can schedule a meeting for

someone who you would like to help or

maybe the other person needs to see your

screen or whatever vice versa so but you

can do it this way so we're going to

click on schedule meeting and then here

i'm not going to change anything but you

can see you can put all the description

and everything you can put a host on and

off all these things are just normal

uh settings and you can put a meeting

password in there if you would like to

require that i'm just gonna click

uncheck that and you're gonna click save

and now the meeting is created so after

this you basically copy this invitation

and then you copy paste this and send it

to that user that you would like to help

remotely so in our case let's say this

is the meeting number join zoo joint

zoom meeting so let's say if i was to

support somebody right now and they call

me from let's say denmark and let's say

this is the machine from denmark we're

going to call this one right here i'm

if you're a live member and you have

this access you can do the same thing so

i'm going to log in right now to this

and practically show you what will

so you can tell the member to go to zoom

site and either type this meeting id and

you will they will get connected or like

i said you can do the email we're going

to do the zoom uh you know um id first

because email is pretty simple you send

it they click on this link and

everything opens up the same way right

so let's go ahead and connect to this

so right now it's opening up we're going

so remember right now i'm a support

staff and i'm helping this member from

external network wherever they are right

all we need is to tell them that your

meeting id is this so go ahead and open

later next i am going to take over so

they're going to come here and they're

and then have them open zoom

so when they open zoom just have them

click on the main link right here

and on the top you will see something

join a meeting they can click on this

button right here join meeting

and then after that what will happen

they're going to type that id

so here it is we are going to type that

and here they will click on join now

it's probably not going to work in the

beginning because it's going to ask them

to basically download zoom now you could

use a web version to connect so some

people may have issues downloading

things they may have something blocked

or another company might a nit person

might have blocked that stuff so maybe

you can tell them to use a web version

but here they can save it and then they

will need to open this application now

this is a very strange situation because

um you will have people they may have

issues with this download then how do

you even help them uh in that scenario

so see you need to know two different

tools this is a scale if you want to

take something out of this video right

now for yourself as an id professional

then learn this that you need to know

two different type of tools where one is

not working have them try the other one

so even if you wanted to use zoom you

can actually fix it by using like zuho

assist exactly the same way so but at

least one will work on their machine and

this way you have a ability to

troubleshoot things so i'm going to go

and this will basically say that your

because i haven't started the meeting

yet right so i'll have to go to my

meeting and as a meeting organizer

organizer i need to actually start the

meeting so i'm going to click on start

meeting you see it it is asking me also

download zoom so i'm going to do the

same thing and then basically run this

and this will open up and start the

so there are many other applications but

again we're using zoom because it's kind

of like you know known in the market and

people a lot of people know about it

so let's go ahead and open it

so there you go it says that it's known

the meeting is uh started right now and

if i come over here and say right here

see how it came up and you can join this

with that computer right there once once

the meeting is started you can say i

want to join by phone or you can they

can click on join by audio now this is

arise you know that okay i'm joining

this this machine how do i click on the

phone one so see they will start asking

you questions and then they when they

connect when they connect you are going

to get a prompt that this person is

connected to the meeting and of course

after that organizer will be controlling

uh this system so of course this

training is not about only zoom and zoom

features it's about an i.t professional

having issues or how do you how will you

get some calls so number one call you're

gonna get a lot of time is the

microphone a lot of people will call you

about hey you know i can get my mic

connected and things like that so you

need to tell them join computer with

audio or if you're going to have issues

make sure you call the number so if they

click on join computer with audio

if your computer have audio it will

detect it if it doesn't detect it then

maybe you need to tell them to go to

this little joint audio icon and this

little arrow that's going up you need to

click on it and then there's an option

that says audio settings or they need to

pick on there pick their microphone from

the settings so once you click here

another tab that's going to pick their

microphone and usually a lot of people

don't pick that and they may have two

microphones like built-in laptop

microphone that's muted they may have

another external microphone that they

can check on here and that will start

so um after this you know the thing is

this that you need to be working with a

user where you can tell them that okay i

i want to see that problem that you're

having so you're going to basically

share your screen so let's say if i open

so this is kind of like our zoom that we

are just connected you can see this is

where to help this person is connected

with me maybe this is like a user right

i would like to share my screen with you

to show you something or have them share

their screen with you so then you can

see their screen so if they share their

screen and they may see me shares

whatever they want to share so here

they'll click on share and now uh

basically we will see their screen in

our zoom settings right here you see

you will see the user screen right here

then of course you can ask the user okay

let me help you out by requesting a

remote control because that is where

then you need to help them uh you know

technically like you know that's the

problem okay i got i got i see that

problem i know the fix for that

and let me take over your screen so

you're gonna ask for permission and then

you will basically request for

micro for uh you know mouse access and

that's it after this you basically take

over the machine and that's how you do

zoom uh troubleshooting you just got

connected i think the main thing for you

to learn is what to connect to zoom and

connect to the user machine and then how

do you get the mouse control so then you

can take ore and after that it's just

troubleshooting or whatever the company

had taught you that how do you what kind

of problems you will get maybe you're

using specific application in the

company and you need to get into that

uh web browser and then some help

somebody out whatever it is it doesn't

matter but how would you practice it

this is how you practice you have two

machines to practice right now just how

i have demonstrated by using my main

lab machine but if you have your own lab

machine you have computers in your home

you can do the same practice just like

but again you may be asking a question

okay that's pretty simple and that's

kind of like a lot of people are going

to be using it for meeting but what if

these two were laptops that we own and

people take it uh with them so then what

kind of application will will i use so

for that i suggest you go into zuho type

of application log me in type of

application teamweaver is another one

that you can use but i will be only

demonstrating this one which is

pretty cool for learning so you're going

to go to zoo assist here and then here

getting a registration so they also have

a free forever account one remote

technician five unattended computers so

you can install you can create one

account you can install the client on

five laptops and then you can access it

anytime you would like to access so for

example let's go ahead and log into this

one i'm going to use my username and

password here and log in and i'll

demonstrate it to you that now let's say

the issue is that this person is in some

country and then they need some help

with something on the on a computer and

they just want you to connect so because

they don't want to use all these zoom

and other things they want to did

because they know you have some kind of

connection already done for them so all

they call is hey can you get get on my

machine there's a problem with updates

before my meeting can you fix it for me

and you will just say okay turn it on

make sure it's connected to the internet

make sure uh it's not you know you're

not doing anything at that time when i'm

logging in so they're going to give you

some time and say okay it's connected go

ahead and log in right so then after

that you'll basically log in with this

with this uh soft uh this um web-based

software now again this can also do what

zoom is doing you simply you're gonna

get an email you're gonna send it to a

customer they'll open it exactly the

same way same process you you can try

you wanna try it this way too but i'm

gonna show you a different uh you know

differentiate between these two like

just zoom type of meeting and also

the the unattended type of uh feature so

let's go ahead and get that i'm going to

log in right now so once i log into zoho

assist this is what i was talking about

it that you should know two tools like

zoom and if zoom is not working you

should know about definitely about this

one so then basically you can either

access remote screen or share my screen

so this way you're going to type the

customer email address you're going to

click on start or schedule and as soon

as they click on it that link then one

of these two things will happen but

again this is exactly what uh zoom is

doing right but what is the difference

between this one what this what how this

one is kind of a little bit more towards

it personnel because you can do this

unattended access which is pretty

powerful because you can do deployments

you can turn on the machines and

everything once you add that agent on

that machine that you would like to

manage but of course this will require

approval from your manager they may have

they may already have some system a

cloud-based system that they are

utilizing so you do want to ask them

what kind of systems you guys are using

but for real practice you can use the

same labs and uh you know your machine

like this so as you can see here says

deployment so what you need is this link

right here and you need to basically

machine and you need to basically open

this up so usually you will be using

this in a in a email it's such a long

link or maybe some other way usb

whatever you want to use there's a gpo

now there's deploying using narrow tools

you can actually do this also so there's

a lot of different ways you can get this

now in our labs you have the ability to

click on type icon on the bottom right

here and just copy paste that link and

then click ok and it will show up on

bar right here but make sure you click

on like this like make sure you select

all of your bar and then you will go

into that link as soon as you can see

when you put that link in there through

your email through this method or

whatever method you use to get to that

link you're going to download that

unassisted client so again this is going

to be what this is going to be your

clients that are going to be using

laptops outside of the building and then

they may call you they may be a ceo

important people and then you want to

help them without any issue then i think

this will be one of the best type of

tools that you can use because then you

don't you're going to cut down on all

that user customer versus it

communication problem because a lot of

people may not get you correctly they

may get frustrated the way you're

explaining things so this way things

very easy for an rt professional so

right now we have installed the client

on this machine you can see right here

this machine is successfully added to my

email so if i go back to our system now

our zoo assist and go to computer you

uh added that machine that is in our lab

is now added what can i do with that

this machine now i can rename it move it

and delete it if you want if i click on

connect what will happen now you got a

call from a ceo i need help with my

powerpoint i'm having this issue some

error came up i need uh immediately like

somebody to help me uh so this will this

is where things are gonna get really

nice for you because all you have to do

is to just click on connect and boom you

just got a connection on that machine

and it's going to show up right here in

a second so after that what you can do

is you can actually take over that

machine and you can basically

change some of the things like you know

sessions you can invite another

technician if you feel like you need

help from the other technicians so you

see right here you can send some keys in

there screen take a screenshot black

screen meaning if you want the user not

to see a password that you're applying

or something more sensitive then you can

black the screen out for the user so if

i do black screen you need to do upgrade

on that of course some of these things

are going to be paid so you can do power

off log off reboot quick launch

administrator tasks files chat there's a

lot of things you can do over here so

my you know recommendation for you who

are using these labs or your own home

lab and you're practicing this make sure

to go into these things play around with

these things because this is the

hands-on skills that you will definitely

come across in your it career especially

as a technician you are definitely going

to be working with somebody in your

career like this i can guarantee you at

least on this part i can definitely give

you a guarantee that you're going to be

troubleshooting skills you need and what

my suggestion is that of course play

around with the tools what can you do

with this can you actually reboot a

computer in a safe mode does it really

help does it work so when you do these

kind of things then of course you can

use it yourself or you can recommend it

to your company i do not get paid for

this stuff but at least when i see

something good and i see something very

easy for our members that they can use

then of course i will tell them that

this is the tool but don't just go buy

it of course there's so many other

remote tools that you can also go try

and find out one of the best links you

can do is type zuho an alternative just

type that into google and you'll find

zuho alternative there are other people

that are you know kind of competing with

these companies so they are building

better tools in their building making

their tools better so you always want to

up your skills like that so this is it

after this of course you can see right

now it's connected and what will the

user see a user will definitely see

who's connected that seems right here

this jss is connected so the user have

the ability to do things too so you may

want to also learn from the user and

what can they see because if you're

going to be guiding them sometimes your

connection may be slow or sometimes

sometimes it may blacked out or

that they may see the screen is still

connected and then you might guide them

hey can you click on here can you go

back to download and run that installer

one more time or something like that

that will make sense to you when you're

troubleshooting their machines so thank

you all right this is your first day

as an entry level i it helped us i.t

support specialists desktop support

whatever you want to call yourself but

this is your first day as an i.t person

they gave you a computer a system admin

engineer or a manager they give you the

computer a pretty powerful computer

because you have a lot of access right

luckily they told you to go ahead and

configure your computer the way you want

now most companies are kind of

restricted on things because when

someone start new they have little

restrictions and things but since we say

that we're gonna we're gonna do

we are opening up to this that you have

all the access and you need to configure

so the first thing you need to do is to

create an easy account for yourself for

these labs so then you can move around

so you will click on the server manager

and like i said you we have done this in

courses this is lab so i'm going to do

i'm going to go through very quickly on

some of the things so if you're confused

so active directory users and computers

we are going to add a new admin account

we're going to click users new we're

and we're going to call it help this

actually we already have helped us right

so let's cancel that out and there's a

help desk right there we're just going

and we will give it a very easy password

hopefully it will take my easy account

and i'm going to check my properties

membership properties i need to be a

domain administrator so i'm going to go

and click on member off it says right

here domain user so i won't be able to

do anything so i need to make sure

all right now this help this person is

basically me that's you or whoever you

want to put in there i have all the

now things are getting started and the

now the first thing we need to set up

some software's over here to kind of do

things and i will explain what software

will do what kind of calls and what kind

of things you will be considering or you

know doing with these softwares

again and again i tell you guys that do

not just focus on this software only

calls you will be getting so then you

if you're faced with that situation

where they say no we're gonna use pdq

first of all we will configure pdq

deploy pdq deploy is an easy software

like you know softwares to other

if there are like adobe updates

available a new adobe software came out

java adobe reader microsoft office you

can deploy anything you want to scripts

even some other cool stuff with this you

can do that so pdq deploy you're going

it will start installing we're going to

then it will ask us some questions click

free mode we're going to use the free

and then it already automatically picked

up my domain which is cool right but

this name to the one that i created a

domain admin account because i'm going

to be using that same account everywhere

so it should go ahead and do this yep it

took it and now i have pdq deploy ready

so there you go your pdq is ready and

again if you want to know about pdq

stuff go back take the helpless course

and take the section where it says

software deployment we have covered that

and you can see there's a lot of things

these things provide you know

a 7zip file and if you go to the

packages on the top right here it will

show you all the packages that's

available for free so you can actually

drop you know install these packages and

start deploying it right away and they

some of the things for free as you can

see they're available right here

what kind of calls can you get with this

maybe someone will call you hey you know

i'm getting this pop-up from java

uh you need to just tell them okay go

ahead close your browser make sure you

save everything and i'm going to push

out an update so you'll just go to java

which is like right here somewhere there

you go you basically install that to

your packages here and you just push it

out it's simple as that it is so simple

to use this software i mean i've been

using it for years awesome software

anyways that's what that's the kind of

calls you can get and you can see you

can just click on all of these and just

think about it what type of calls you

will get browsers firefox chrome all

all over and you can actually deploy a

service packs into this and you see

these are big softwares right there so

there's going to be a lot of testings

and things like that involved when you

get these kind of calls so this lab is

over i'm going to click on cancel

and now we're going to go ahead and set

up pdq inventory inventory by its name

it's basically doing an inventory out

there so it scans your network it scans

your active directory whatever you want

to put in this it will scan it and it

give you the results of what is

installed in that computer you can

log in from here you can do a lot of

things so let's go ahead and set it up

you'll click next click accept next

and we're gonna click on finish

picked up or domain controller

change that to help this admin that we

so it automatically pick up the first

you know active directory that is

running your machine so it you can just

and look at here is basically when you

scan all the computer it will

put all the computers in the right

places like you know memory if the

computer is is 5 to 8 gb or 4 gb or less

it will put it here and online system it

will put it here in microsoft office it

will put it right here and it's just

awesome tool because now if your manager

comes to you and they say we are

ordering 300 computers i need to know

out of 300 uh basically the computer

that we have the 300 computers

all the computers that have 4gb ram can

you run a report now there's two ways

you can do this if you don't know you

basically are going to go to each

opening it up imagine the reboot time

finding it out writing it down

multiply that by 300 computers then i'll

but if you use this then in one shot you

can just in five to ten minutes you will

find out how many computers you have you

can run a report and give it to the

manager and you're good to go so these

are the things that you will be

basically doing as an i.t person that

you're trying to do a lot of things that

can be automated but at the same time

you're not forgetting that you're a help

this or i t entry-level person that you

basically really need to sometimes go to

relationship with them so at some point

meaning if it's really small stuff like

updating a browser or things like that i

suggest you to go and talk to them

because that's how you build your

communication with them and it's really

important right there but if you have

some project like this where there's

like 300 computers that you need to find

i mean i'm thinking that that that it

personal manager will be crazy if they

told you not to use something like this

okay that's kind of like the way to do

things so that's inventory right there

guys that's how it's gonna help you out

now the next thing we configured deploy

pdq this one and let's go ahead and

configure one more thing before we call

part one and we're gonna move to part

two because i don't want my videos to be

the other one that we're going to be

setting up is spikes works in this video

and we will end this part so spiceworks

is another tool that does the inventory

it's a live scanning so basically you

can just anything that adds to the

computer so for example if you have 400

machine you have 100 machine you have 15

mission you have 10 machines and

somebody install a software on it and

your spy source can scan it and it will

tell you this software is installed on

this computer recently or if there's an

errors going on or a hard drive is going

bad you can find out the one of the best

thing about this you can use plugins

where or some add-ins where basically it

will tell you that this computer or this

server is running out of the space go do

something about it because one of the

major thing that can happen if you have

some domain controller or exchange or

any some good computer that you

configure for some services and it ran

out of the space everything will get

corrupted nothing will work so that's

kind of really important a lot of people

use spicer it has huge community for it

people they're really good um if you

have any technical issues that are

advanced you will definitely find

someone that will help you out because

these people have lots of experience

there are new all every type of it

person is available in this community

for free so let's go ahead and set up

use the default port for now um

we're going to just click next

when can win pcap just make sure you

click next on that one it's basically

used for scanning and all that good

stuff you'll find out everything later

on about spy source when you start

playing around with it and do a lot of

searching about it and on internet

you'll find a lot of videos and we have

done that in our course also so you can

watch those videos how we did everything

in detail so in this video we'll just

quickly install and run the spikes for

spicework is something that you can also

use for reporting it's very powerful

because you have everything so accurate

and then like i said it has a lot of

reports that you can just customize make

it or you can install someone else

so our spiceworks is already installed

we're just going to say start spiceworks

now go ahead and click on that and it

um it sees right here it's on the right

side it's starting and it will open up

now since ie is a little restricted

because you have you're running a domain

controller now most of the main controls

are going to be restricted i would

and you will you will have access to

firefox in this lab to make things

easier for you now definitely

you will probably get a windows machine

from your system administrator where you

won't have these type of issues they

will not let you use the domain

controller to install all this stuff

that is definitely not going to happen

this is only happening in this lab

because we want you to have a full

i t entry level to admin level access

where you can play around with the

at the same time you're doing that entry

level stuff and this is most of the

um to be honest there's really nothing

more in help this into the position that

helped us ticketing system and

troubleshooting things but there are a

lot of positions that we came across

that they are just one man id and

they're doing help desk admin at the

when your spiceworks is started you'll

basically get this you'll put your

information right here if you already

have an account which i do you'll log in

but if you don't you just make this

information and click create account

to get to this screen you basically will

you have two options in the spikes which

we will touch one is to um you have a

let's say your boss comes to you and say

hey you know what you're a new help this

person and we would like you to create

our help this ticketing system it's a

small company we want you to take a lead

of this project and so you can use

spike's work which is free you can just

click configure help this and you will

have a full ticketing system inside

spiceworks if you're doing scanning and

you're doing that inventory stuff and

all that cool stuff you will just click

on discover my devices you can also do

that for mobile devices i'm going to do

click device discover my devices what's

going to happen it's going to ask you

what we'll we will pick right here is

then it will ask you for the same

remember we were talking about the

domain administrator and all that stuff

so if you have like printer using a

different um username and password

you'll put that here if you have linux

unix machine you'll use their passwords

right here and if you have windows

machines right here you'll put

that help this hq make sure you put that

and then you'll put help this

and put the same password here

and we're going to go ahead good

i don't have this we just need to make

and then what's happening right now it

picked up two devices right here one is

the test staff remember we have the test

right here this machine it already

staff right here actually another

machine is picking up okay it will find

that address too it will be a staff

machine right there but it says staff

right here that's another machine this

is another machine and it and if you

started it's scanning and it tells you

right now they're scanning you'll find

out very quickly some information about

description manufacturer and all that

kind of stuff pretty cool stuff right

if you go to the dashboard on the top

your front page to look like this you

can just click on it and remove that

right there click ok and you can remove

it and if you want to start scanning

your network all you have to do is to

start scan start network scan

and it will basically look around for

now let me warn you if you are a brand

new person to i.t with scanning and

stuff like that if you have a security

team in it and or a system admin that

have any security stuff in place like

firewalls and things like that it might

start prompting them that there is a

scan going on on the network so you need

to be careful i would suggest you

anything you try over here make sure you

talk to your manager or i t person that

can i do this or can i do this in a lab

environment where i can test out these

things because i want to use these tools

they're they're kind of good because i

you know it can make my job easier and

all that so before you even try these

scans and everything that's your warning

right there that if you'd run this scan

you probably will get some kind of call

or someone might come to you and say hey

are you trying to run a scan or what are

and then it's going to get awkward so

make sure you don't get into that point

where you just start doing things and

you don't know what you're doing so make

sure you take a lot of that course

that's why i'm keep saying that you know

you can do these things in the labs

right here and just feel free to just

break it down and scan the hell out of

make sure you don't do this in a

you know first person and you're just

like new to this stuff and don't just

if you get any login errors make sure

that you can always go back and use

another account which is your domain

admin main account so you can use this

just like with the credential area and

then drop it that's your troubleshooting

right there i wasn't really going to

i think people are going to get stuck

with this so that's your tip right there

you can use that account to scan your

so it says currently scanning the

network a right here error login then

when i change that account it should

you will have probably errors like this

and you see that i'm getting errors

right now both of them got errored out

now to fix this we need to go back and

we basically need to do some type of

because this computer might be blocking

some of the things and even says login

error but our login is correct

we can click on fixed log and error

here it says i take these tests to fix

this additional fifty percent of your

network sometimes you need to really put

the right password it says right windows

firewall permission issue now even the

login is correct but we have an issue

right here now this is something for you

guys to resolve a great scenario right

here where you can go to spiceworks make

an account in community and say hey i'm

having this issue on my machine don't

say i'm using a testing machine people

won't be serious just say you know i'm

having an issue with this and exactly

give them the same thing and even spikes

works might already have this fix this

issue if you click on it it will take

you to troubleshooting and i'm going to

leave that for you so this part is over

hopefully you guys will love this type

of troubleshooting and that's what it's

going to make you a real i.t person

where you will be really confident on

working on these type of issues and when

you either work or do go to the

you will just nail it see you guys in

welcome to part two of our lab uh cloud

in this lab first lab we configure just

our machine we got the job the first

week we were just configuring things and

we left some of the softwares for you to

test out more and more like patch

management system and other ones file

and imaging like again these are covered

in our courses so don't just get

confused right now and think huh so make

sure you take the course so all these

other softwares are for you to test out

but we're gonna move on in this lab and

we will spend our second week this is

the second week where you start learning

about employees and things like that

you're getting comfortable now and bam

you got your first call from hr then mr

we are giving you a task where you need

to add our new it director to our system

through active directory now in

interview told them that i know active

directory because i took a course so

this should be really easy for you what

you need to do is again in this lab you

have access to domain controller you are

a domain admin you open your server

usually you do this from your computer

windows 7 windows 10 and the same way

you click on add-on there's like

basically administrative tools available

for you you install that on your machine

in rare cases if you are that domain

admin you can do it from the server like

go to users and computers here and then

here you will apply everything you

learned in our active directory course

which is free also so go ahead and take

and then come back here and apply all

these skills about adding a person over

here and all that we have discussed

remember our active directory are pretty

good and they're pretty famous on

youtube so if you if even if you don't

want to take the whole course you can

actually go and just take the active

and that will help you out too because

there are full training on how to do

this process so we're not going to do

this in this lab we'll leave that for

you so you can do your own testing

so in this case what you will be doing

is you will be using your second

since this is a part of the lab that's

why i want to clear it when you access

your second computer as you see right

here this is own word group so you need

to first make this on a domain you need

to add it so you are adding this acti

director machine for the first time so

think about him as this is your itd

director machine and now you are

basically basically getting off your

main computer you have done the

configuration now you're actually doing

a server client type of troubleshooting

or process like this so you need to go

to your machine you will add it to your

share dot org and you click enter now

you see right here as soon as you do

this there got to be a mistake when you

do this kind of error maybe i did not

put it right so let's go check it oh

oh it's still not working okay things

are not good so how do you fix this

issue since this is not a real domain

environment we have just did it for you

so you can start kind of like getting

around things so the way to fix this

issue is in your live environment you're

going to go back to your domain

and this is what you need to do because

you need this to do your processes and

do your troubleshooting you're going to

and you're going to find the ip address

of the domain controller which is 10 to

all you need to do is to go back to your

workgroup computer this is your

and you are going to basically

uh i think you guys can see my screen

here but right click on the right side

of the computer that little

network icon and click on open network

computer settings here so once you get

here you click on ethernet right here

and in the dns section you are going to

put that domain controller ip address

i'm going to put it right here so you

that's my domain controller ip address i

went to my word group computer

and in the dns section i put

that's six now again don't get confused

with this stuff because you all you will

probably never touch this stuff in your

work environment this is your system

administrator job to do these kind of

things so you probably are not touching

this stuff this is for you to make your

lab easier because you have to talk you

have to connect this to the domain

controller to do everything else like

deploying a software where you learn in

the classroom like the online classroom

that we have all that thing that you

will learn you can apply it right here

on this computers so you're going to

cancel this out because we added the ip

address and now if we go back and we try

to add this to a domain controller

we are going to right click go to system

and go to change settings here go to

change here and now if i click

put that username and password

add this to the domain controller bam

there you go welcome to hq dot job

and now if i restart this machine what's

going to happen it is totally under my

control from that domain controller i

can do anything with this computer after

this i can access this computer through

other user domain users and some other

good stuff like deploying software

and other things like scanning this

computer uh security every single thing

you want to apply you can use that

so that's why i did this process because

i wanted to show you guys then because

you guys will definitely get stuck at

because you guys are doing in

inventory from this machine now if

you're doing a deployment from pdq if

you're doing a spice works trying to

if you're doing the patch management

system where you deploy the patches

where you do other things one last thing

like in like i said in the beginning

that this is a domain controller so you

have access to iis and some advanced

stuff so maybe you probably will be a

person that is also going to be taking

care of site meaning if they're a member

they get added to the site and you reset

their account so just for your testing

we also give you a wordpress admin

section so if you click on this right

here there's a username and password on

the bottom right here and if you click

copy paste this information right here

this is giving you another skill right

here it's not just about computers also

these days a lot of people are using

or external sites where they might give

you some tasks about resetting passwords

usually it's more of the web team people

but if it's a small company you might be

also doing this stuff so they will give

you all these tasks that's kind of i.t

stuff you know but some of them can be

more web related like like i said

if you want to be that person look good

in your interview then you want to also

try out these things like wordpress

administrator so you go ahead and play

around with this wordpress site this is

your site you can play around with it

and if you want to check something like

plugins go to youtube we have actually a

course about wordpress go take that

course or go to youtube learn something

about wordpress settings things like

adding things put a site there maybe

make your own site in there for in these

three days play around with all these

things are not working for you or you

this site you can use actually iis

because a lot of people are running big

sites on is so you could actually use is

that in in your you know tutorials

outside this course and kind of apply it

right here and then also use that then

you have done projects on is like you

know you've done some training and you

came over here and you have tested it so

that's going to give you another um you

know a good extra skill for you to go to

iis basically you just need to click on

start here go to all programs go to

administrator yourself right here go to

control panel and administrator tools

i don't know why it's not well here

right here i was looking for that okay

so administrator tools right here and

then here you will see everything that

access so for example if you're trying

to access iis manager this is right here

internet information services if you

click on that it will take you to where

the wordpress is actually running so

here you click on that expand it right

and schedule that go to sites and go to

default websites right here and this is

wordpress you got other sites no in

reality you know this is more of an

admin person will be doing this stuff or

like i said if someone is a little bit

higher levels they just do these things

you know you because you know that's

your main site so they might have one

two three sites or they might have like

you know separated like this um so just

for you to have more you know

not just ticketing system and active

directory you have a lot of things in

these labs to kind of try out remember

entry level and mid level is our target

here so you can do these things and also

apply for a mid-level help dispositions

or you can also try these things and

finish the whole courses and try out

entry level or two administrative level

it's really up to you guys this part is

over and again and again and again i'm

going to tell you and remind you

that this is a lab so we are not going

to do the whole courses on these things

to come here and now you are in charge

of this stuff you have learned

everything in the in the courses now

come here and start playing around with

these things because if you don't put

your hand on these things you will

confused and you will have very low

face these things or you try to go to

interviews so this is your chance take

that whole thing away from you be

confident and try these labs see you

guys in a different videos thank you

in our help this real world skills we

1.0 course today we're going to do

external tools that are well known so

basically this is an imaging part and

we're going to talk about an external

tool and why is it important because we

already talked about why learn imaging

and os deployment skills and we

basically learned about single images

using the os operating systems images

and you know things like vmware images

so let's talk about the tools the names

that are going to make your resume look

good and you can also talk about it when

someone asks you hey how much do you

know about imaging so when you talk

about this stuff and you throw a

well-known name in the interview this is

where you you're marking that i'm little

different than just a normal person who

knows about just a backup stuff you know

i've learned this in a plus and now

you're talking like an id pers like an

anti-professional so let's go and first

find out first we're going to do this in

our lab environment that that you have

either purchased or you basically are

doing it from a live training so you can

you can look at your status if you have

the days for these servers remaining

then you can do it or you can purchase

it from us and you can do it that way as

well or if you have your own labs then

of course you can do that now the first

thing we need to talk about is why is it

important for us to talk about vmvm and

forgive me if i pronounce it wrong you

can actually go online and find out how

people are pronouncing it so but my

pronunciation i will call it vm so

basically this is kind of like a tool

uh you know different type of companies

are using it and it's known so basically

it can do a lot of different type of

backups and restore it's a pretty much

very advanced solution for most of the

things that we're using these days for

example office 365 so it can take a full

backup of a one drive and it can also

restore uh things like that you can see

the whole attachments everything that is

in one drive you can take a backup and

restore now you may think hey why don't

you do that from office 365 you can but

then you have more ability over here

they just add more things to it so that

a tool that you would want to use

because maybe they have limited things

available on the web version

so other thing is that it's not just

built for office 65 it's built for

entire systems even the hardware and

here now you can see this is a virtual

system so you can see the whole vms can

get backed up and replicated and you can

do a lot of advanced stuff with it so

we're not interested in this right now

right now you're learning just a basic

help desk level skills so we're going to

be focusing on how can you use vm to

basically take a backup of a single

and then you can restore it later on if

something was to happen to that laptop

or desktop usually a lot of people use

this type of solution if they have let's

different type of machine and you and

they're pretty important people let's

say like a director and they're always

moving out of the office and you know

that sometimes they're gonna mess it up

somebody he's gonna just he or she's

gonna plug in the usb and something will

happen to it so you wanna be safe you

wanna keep a full backup image and you

have done all the hard work on that

computer you have installed all the

applications and everything on that you

spend so much time on it you really

don't want to when he brings back at

least you can get it back to that that

that initial image that you can save

yourself three or four hours or however

many maybe few 30 minutes is still it's

still a time right there and still also

you know reinstalling the operating

system redoing the whole applications

and everything you do have to do an

updates after that and do anything that

is being missed in these in in those

but of course you can set this whole

software up for uh backups too like it

can take full images on on a weekly

basis daily basis but i'm just going to

keep it very simple i just want to show

you what vm can do how you can practice

and then just tell people that how much

do you know about vm you really don't

need to master this at this level this

is a level one learning so don't worry

about it if you don't know much about it

do not get stressed just learn what it

does once you get the point that's it

move on okay let's get started

so we have been working on staff 300b

lately and first we want to see how much

so if you come over here you can see we

have 67 gb in data store 2 and 52 in

in the data store 1. so probably will be

so right now we're going to go ahead and

staff 300b machine and we will turn it

on and let's say this is the laptop that

we wanna or the desktop that we are

now again this is something that is a

part of a premium and plus level but

this video may be available to a lot of

so the first thing we need to do is we

vm and the free endpoint so let me show

you how you're going to install it

you will need your account for this so

let's just go to the website you're

so just like that you're going to click

on free windows backup for endpoint

endpoints are like your laptop's

desktops so here you are going to click

and then it will ask you for the signing

so you need to create a vm account to

so i'll log into my account and i'm

going to go down and find that product

and we're going to download it

we're going to agree the agreement

and then we are going to accept

so we're going to go ahead and save it

and there you go we have saved it we're

going to go ahead and open that folder

i'm going to right click and we're going

to extract all and extract it

so you're unzipping the file

and then we can get to the installer

all right so now it's done we are going

to go ahead and right click on it and

run it at as an administrator

so here we're going to accept agreement

for this and we're going to click

install and it may take a little while

so just be patient so i'm gonna go ahead

and just minimize all this stuff

okay so that's done now now here's the

important part right here it says insert

backup target now so basically you can

for later or you can continue skip this

i'll configure later so i'm just going

and this is another important one which

we will show you in a second video too

when we do a restore on a laptop

actually right now you're just learning

how to install vm and how to make it

work but here's uh the important part is

that you need to have some kind of

recovery when you create every time you

create an image like this then you need

to have some sort of recovery so you can

plug it into that laptop and recover it

from this could be a usb so or dvd

something like that so you basically

will plug in the usb at this point and

make sure there's nothing in that usb if

you do it's going to erase everything

that's a little warning for you and when

you finish it then it's going to run it

and it's just going to format it which

i'm going to show you right after this

video i have actually done it on a real

laptop so i'm just going to finish this

for now and this is it the vm is

installed right now but there's no

configuration done at this point it

doesn't know where to backup things

right now so first thing is we need to

first look where do you want to back

this up this machine up so in our last

videos we basically did our os operating

feature like you know that's what's

built in this operating system so we use

this imaging this uh e drive that we

have connected through in a virtual

format this drive right now because we

don't need this image anymore so i'm

going to go ahead and format it like

so that's gone so i want to use this

tool now to create a backup uh instead

of my local uh you know built-in

features so let's go ahead and open that

one more time and now it says right here

the installation operation is a free

mode would you like to add some say no

the free mode is good good for you and

you can always come back and make a

recovery media if you haven't created

one and it says right here that backups

are not configured right now so right

now basically there's it's not

configured so we're going to do add a

new job in here okay so we're going to

do add a new job and then we're going to

tell it what do we want to back up so

it's going to say that this is the

computer name okay we're going to click

next here and then here it's recommended

that you should uh in entire computer

but i don't want to include any usb

drive so if you had any usb's it's going

to also do that you can also backup

things at a volume level level meaning

like let's say for example you just want

to uh you know back up the c drive and

or d drive or you can do a file level

backup you can do this too but we're

only interested in imaging right now

we're not talking about backing up files

in this module so we're going to create

this one and then it tells you that okay

where do you want to back up this uh you

know destination like where do you want

where do you want us to keep this file

because it's going to be important of

course a lot of people will not use the

same machine to put a image on it now

hard drive right or you know if because

if that one hard drive has partitioned

and it got messed up somehow then it's

going to be really hard for you to use

the same hard drive to to get the image

back up and running you always want to

save these type of things to either

network drive or to an external uh you

know usb something like that to make

sure you can get to it so for example

you can use a network by share folder

you there's other options that it can

give you you can you can even send it to

one drive i didn't know that by the way

this is a new stuff that they have added

so that's like cloud-based um backing up

right now if you have a lot of space in

your onedrive you can actually send this

whole backup to onedrive that's pretty

cool so i'm gonna click next here and

then you see i have that volume that i

can actually use this you see free space

is this much total space is this much so

my my c drive can be done in this e

drive so i can just use that right and

then he says right keep backups for 14

days excluding days with no backups blah

blah you can actually do go a little bit

more advanced like you know you want to

at after four seven days incremental

backup so it wouldn't it wouldn't

capture the whole image again but it

will capture the image the changes so

that's important if you have someone

uh high level and you really are worried

about you know losing data basically but

a lot of people don't do that a lot of

people will actually take one image and

they don't care about the rest if they

come back with a laptop you'll just put

the whole image again and at least you

can then update it put a windows update

or you will put more applications on it

i mean that's most likely you're going

to be doing this some because most of

the the data for for documents images

people use network drives if usually a

lot of companies don't recommend people

saving their personal data in the

computer in c drive because they say hey

if you lose it you lose it that's why we

give you network drives that's why we

give you one drive that's why we give

you cloud drive so you should be

responsible for that so here we're going

to click next here and then it gives you

the schedule how many you know

periodically how many you want to do

this like you know every day

do this kind of backup with that kind of

backup what do you do one after the

backup you want to lock the machine you

want to log off the machine i'm not

going to do anything i'm just going to

basically unable to perform internal

image so yeah so basically the reason

it's not performing is that because

we're using the same drive even though

we added it as a as a virtual drive but

it's still the same drive so i'm

actually gonna go back and change some

that we're gonna make it kind of like a

network drive right here so i'm just

going to go ahead and copy this go to

actually go to properties here

or maybe i'll just do it this way i'm

just going to create a share drive

oops messed up with the share

and i'm going to right click on this and

i'm going to go to properties

and i'm going to click on sharing

advanced sharing and i'm going to go

like i said you won't be doing this if

you have a physical usb connected to

this machine you're just going to go

straight to that no problem but here

we're doing certain things to make it

so this is a share i have right

and we're gonna click actually go back

and we're going to do this part

and click next and you see right there

is our share so it's going to ask you

for a username and a password so let's

see which format is this going to take

this is a word group machine remember if

you are using a word group machine you

have to write the name of the machine

and then you don't have to write the

the username and password for this

but in a domain environment you're going

to just use it whatever the initials of

that domain is probably c c whatever you

the name so we're going to do this part

but it may work it may not work and we

need to troubleshoot if it doesn't work

so it took it and we're going to do

and there you go that's how you trick a

system right now it was telling me that

internal drive cannot be added i mean

virtual drive is actually is an external

drive in the virtual machine but it's

somehow considered as internal so we

just strict it by actually doing a a

share folder so you learn two things

right now one you could have simply

straight go ahead and just plug in the

hard drive and you wouldn't have you

wouldn't have seen this issue that's

actually good that we came across this

another is that if you're going to be

sending this image to a network location

which a lot of people are going to do

this way and then they're going to send

it to that the network location then

later on you can retrieve it also from a

network once your laptop is connected

and you use that recovery you have an

internet connection it can actually go

out and bring it from the network so no

problem in there so we just basically

did that and now we have started

we have created a job right here so

so we created the first job so once you

click on you see the first job is

created now this this tab is enabled i

can also come here and just do go this

way and do the active full backup

standalone backup i can do all that but

i can just click on backup and it's

going to give me that information it

will start the backup right away

and there you go the process has started

and now we're just going to wait for it

see the job folder got created and the

job started so the full backup is going

to be done and the rest is going to be

however you configure this system

and that's how you do a full image

backup now i'm going to actually show

you after this video how do you actually

uh you know first of all how do you

um if you have this system already

installed then how do you make it up to

about and then you're going to click on

check now so if you have this available

you can actually install the new version

in here then from here you will create a

recovery media which i want to show you

and then i'll show you a real world

example of i took a image of a laptop

just like what i did right now so you

understand how to install it and take a

backup but then from that real world

video you're going to learn how do you

you know image on a laptop so then this

training for you from starting to end

how you take care of laptops using this

uh in a so this way you're going to

learn all that so right now if i go back

you can actually see the backup is

started and it's going to take time

let's forget this now and let's move on

so when you install vm or update vm this

is the first option that you get so i

create this media recovery basically

this is again this is going to be that

usb that you're going to be using on a

physical machine that i'm going to show

that you will need for recovery so you

need to create a usb and this should be

a spare usb should keep you somewhere

and with the backup and then run this

i'm going to plug in my usb and

so here in volume d i have added the one

which already had the vm but this may be

older so i'm going to go ahead and run

and we will run this to create a new

but remember that this is going to

remove any data from that usb so do know

that it's going to get create problems

have some uh information on that usb you

will never get that back because it will

now it says include network connection

from this computer now i don't want to

do this because if i have to use this

recovery media then i really don't want

to use this computer uh you know drivers

and things like that so i'm gonna go

without the recommendation because i

know that i'm not going to be using the

so here we're going to go ahead and

it's going to ask you to pick the midi

so this is our media we're going to

click yes and right now it's going to

ask you do you want to do this because

after that it will be formatted so we're

then you're going to get this option

where you need to click on create

because it will raise all the data

from that usb and this is where then we

just wait on it once this is finished

we're just going to click on finish here

and then we will use that usb for

so once it's done you will remove the

usb and let's go and show you

how to do this on a ring right so in

this real-world scenario we have a

laptop that let's say you took an image

let's say one month or two months ago

for this director that's important

laptop now the operating system having

or having issue or something went wrong

and the computer cannot come up now

there's one thing that you need to

remember that when you take a backup

if you didn't schedule uh you know

imaging or taking back up on a regular

basis then you are going to go back to

that one month old image so whatever

this director have after that one month

you cannot recover that okay maybe you

can recover some other ways but that's

not a part of this course that's going

to be just a little too much for this

course so we're going to keep this for

later on right now we just want to get

this laptop to that original image now

how do we do it we created a recovery

media by using a different usb and this

is your backup is right here this is 250

gb usb and that is just a few 7 or 8 gb

so we created a restore recovery on this

usb we plugged it into this laptop and

you turn on the laptop now depending on

what type of model what type of make

you're using you need to go and search

that this one is f12 so i'm going to hit

f12 and then after that it's going to

give me an option right here that says

that you need to start this machine with

the usb so i'm going to hit that option

and start that laptop with the usb make

sure you go online in google and find in

your documentation for the laptop that

you're going to be working on to find

out how to build that system from a usb

and this is how you are going to be

so be patient with this because if

you're using ssd then it may be faster

but if you're using a normal hard drive

then this can take a little time even

the imaging restoring part will depend

on what type of system you're using if

it's ssd it's going to be fast if it's

normal then it's going to be a little

so now you can see right now the

computer is starting with the recovery

media as you can see it's saying right

and now we're going to just wait for it

and then we are going to add this

usb that has a backup and image of this

so at this point we are going to pick up

our usb and we are going to plug it in

so there you go we just plugged it in

and now what we want to do is we want to

windows recovery is another way to to to

recover like remember in our first

videos about windows using a windows

built-in tool you can actually use that

but here we're going to use bare rental

and then it's looking for a usb right

there you see that it went out there in

the g drive vm backup job and it found

actually a backup and you can see it was

taken nine days ago and it's windows 10

pro so that is exactly what we're

looking for we're going to go ahead and

click next and you see it says full

right there and we're going to click

so here i want to basically show you

something that i like to do more of a

manual restore in advance because

yes these two other things can work but

i like to do manual i'll show you

something because this way i can see

what is getting backed up so it's

telling me a full story right here you

can see what i want is i basically want

all these drives right here you can see

cannot find original disk layout do you

want to partition this manually and i

and then it will take me to this uh

option right here now this is where you

need to make sure you right click

now that's going to change it to exactly

so this way you're not going to have any

mistakes you can see now it changed and

you're just using the layout that's in

the backup and that disk will change to

this one so i'm going to go ahead and

and i'm going to click next and i'm

and then we're going to do restore

so this is where we're just going to

wait on this and when it finishes up we

should have windows 10 pro coming up

again on this laptop with no issues and

if you have your documents saved

for this person somewhere on a network

or images or anything like that you will

just put it back again and then you will

set up anything else let's say if

there's an email set up or whatever is

there like that you have not set up

after the image then you will do that

and that is the beauty of imaging

because that's what we do that's how we

save our time and that's how we

basically uh you know save our time on

multiple machines and that's how you

actually work in it because you don't

have time to be installing operating

system single operating systems each

time putting everything again and again

you don't do that you're trying to make

your life easy by using these type of

tools our image is completed and now

we're just going to click on finish and

we're going to reboot this machine and

when we reboot it i'm just going to

remove all this usb stuff from there and

this is getting started and now we

should see windows 10 coming up with no

so windows 10 will come up and after

that of course this is a new image you

went back to like let's say a month or

two months back with a fresh system

so whatever is missing you're going to

start updating that number one you

should be updating the windows updates

for security reasons second you should

be updating any software that you have

installed on this system you should be

updating that which you're going to

learn later on in our course how to use

this some of the tools to make your life

automatically and there's a lot of

things you can do to make your life easy

at this point too but of course you're

gonna go slowly slowly to learn these

but at this point things are good

because if if the operating system is

coming up with the boot image without

usb connection you know everything is

coming up clearly after that it's just a

matter of you spending some time on it

and getting the things back up and

imaging and make your life easy

so here's the final uh confirmation if

you have any questions about this please

write us in comment area we will help

you out with this type of learning

hello students working with tcp ip

command line tools networking

fundamentals this is here module 8 and

in this module we are going to looking

forward towards the command that is

much reputation in working and dealing

and we have a lot more command that we

have to use in the repetitive mode

and that are much common and necessary

which is started from here the ipconfig

it is so basic come on and use to get

the information about your network

show and represent the active

ip details your ip6 your dhcp enable or

not all going to be displayed by using

and if you want to see the usage of this

command here we have on the packet

just you have one switch and router

if we take the laptop from here

config and here you can see as we didn't

we didn't provide any subnet mod that's

why it's not supposed to show you

shows only the link local addresses

which we already explained in the ipv6

in the previous module so here this is

the example that's how you got the

detail by using the command ipconfig

let's return to the slide here

here we i already pasted a picture

where you got the ip you get the subnet

and if you have the different adapters

connected to the mesh to your machine

at the moment so you're going to find

type of material those kind of

and here you have some switches or you

to differ the result which you got with

the previous ipv previous command

so if you go with the slash all that

could report you for the all interface

and the detailed configuration of that

code if you go with slash renew so the

got through the dhcp could be changed if

you wanted to release your ip that is

already ticked through the dhcp

protocol so you're going to use

then if you wanted to delete all the dns

system from your dns so you could use ib

config space forward slash flash dns so

you there are a lot more thing and a lot

more extensions you can use according to

your application and requirement

then the second very most important

command we have in the tcp ip suit is

get the details about the path packet

takes to reach a destination and how

to get that point where it is subjected

which can be detected detected through

the traced command as you have the word

trace and the command is inspired

and extracted from the word trace

so here as we have a topology work

implemented and we can use that topology

for the example how to use that command

extensions while working on this tcp ip

so here we have the topology three

different networks we have and i'm going

sending the packet from this node

to this node which has the ip address

the maximum heart number is mentioned

by the syntax and first the package

reached to 10.1 that is the first hop

and then the final which is the

and it shows all the hops between

that are all represented here

so that's example you can add further

extensions according to your application

according to your requirement

here the person type the command and

because the website is somewhere on the

and if you type the tracer and put the

address just right after this blank

it is start to note all the hops

from souls to that particular

destination where the server is

how much distance how much hops it take

so this is the application of tracer

then you have this third most important

command it's netstat as you got the word

definitely providing you some instead

about some network because it has the

starting part the prefix is net and the

this came out is used to get the detail

about your computer which is on

communication with the other network

moreover it provides some protocol based

transferring from one point to another

and it has several different extension

which you are going to perform

which you are going to familiar just

right after completing this task

and here you have the description along

the extension and the syntax which you

how it is making the agencies

to we are going to the command prom and

then see what gonna happen because right

the active connection is not maintained

because there is no ping here

if we maintain some connection on the

and if you want some more learning so i

could show through on my machine

and here this is my local command prompt

going to the pin point wanted to get the

pinpoint knowledge so you may further

add those extensions the options

according to your application

then your ns lookup command this is the

simple and the basic network tool that

really helps the network administrator

resolve the queries related to the

it is mostly used to troubleshoot dns

here you have some example you have two

kinds of ns lookup interactive

non-interactive in interactive mode

you just got the default server and the

address of the particular server

the remote addresses of the server

and which ip is related to those servers

these are different usage of ns lookup

then you have another command the pop

but used for your windows based

diagnostic tool it provides the network

path the delays happen during

of packet from one point to another

to the tracer than ping command

those command and it also have some

extension if you wanted to find out just

the pc the command prompt and type here

space question mark enter here maybe

this command is not working on the

and if i may launch the command prompt

and it is working right now

and destinations that's why it is not

if we wanted to get the option just add

the forward slash question mark and here

which you may further add and get your

our command it has two parts work one is

working on your machine and the other

part is working on all over the world

over the machine the switches

main part of the arp protocol and it

stands for address resolution protocol

responsible to make the ip addresses to

the mac addresses and it's responsible

to provide the information which ip is

and it has so many options but here we

are going to discuss those one which has

been included in your task and you had

dash a shows the host name in the r and

the test d is used to clear that cache

that physical address with the ip

representation how our is totes

ip addresses and mac addresses along

then the paying the most famous command

and the most important in the backbone

that is the internet control message

you can assess your network you can

you can pinpoint the default

the false of your network that may be

occur at any moment at any point

and it has a lot more usage and

application and so many extensions it

but we are discussing the few ones

so if you're gonna add dash a so it will

reply you with the host name of an ip

address target if you add dash t

extend the ping command until you break

through adding this extension you may

have the privilege to configure the time

to lift time to lift is the life of your

which is really important while

stat command that is a greater command

used to display the net bios or the tcp

and this is the main an important

and you wanted to display the net bios

table for both local and remote computer

and it also have some extensions and

options which could be used according to

responsible to display the content

bios name table of the local computer

so vast and so expanded but you are need

just focus on what you required

nbt stat is responsible to release and

then rephrase the net bios name for the

and here is your output response for the

of the connection and the net bios over

you will attempt all of those tasks and

you have a great chance to get

more familiar and your skill get more

deals equipment and using those command

that could really expand your knowledge

explore you those things in your mind

that sort of skills it is the most

important and some basic command of the

stay with us thanks for watching

hello and welcome back we are going to

continue our series for technical

interview question in our last video

which i'm going to put in my description

we talk about how you can use the

premium lab which has so many different

type of labs and if you do let's say

comptia a plus 902 any lab in this you

can turn these learning into interview

questions so this can become an

unlimited technical interview questions

limitation here basically but let's say

if i take you now to some of the basic

interview questions that people may ask

you and this may not be a complete video

we will keep making more but here we can

start with something extremely basic so

a lot of time when you go for an entry

level position people are interested in

knowing some very basic uh type of

information from you when they say i'm

going to test you for technical

interview or they're going to put

computers in front of you they are only

interested in something very very basic

so here we are going to talk about

starting with that basic type of

interview question the first thing you

can actually do this yourself by having

two or three different computers if you

don't have that you can purchase our

server access like this which you have

multiple computers like this for one

month and one week so you can do that so

four different machines two are servers

as you can see app server dc and help

desk and help desk staff these are all

desktops so they may open a computer

like this and they'll say okay

uh i'm trying to uh the scenario is that

what command you will use to connect to

check the connectivity between app

server and dc 400 even though both are

on the same network and you can see

you can just say that right now they're

telling you you have to focus on these

they are on the same network they're

online so take that away that computer

will be off or that kind of stuff

because as soon as you if you say that

what if the computer is off computers

right on in front of you that's a

detailed question you didn't even listen

to the details right so you have to look

into these details that's what they're

looking for so first they're saying it's

on the same network then they're saying

it's online then how will you check

the connectivity between these two

computers so now they're looking for

that skill do you know about it stuff

right so the first thing you will do is

that okay you can tell them i am going

you know command tool and then i am

going to use a command called ping and

so when i do that then it will basically

go out and it's going to look for that

now take this screen in front of you

one scenario is that it's not reaching

out so they may ask you okay what do you

think is the issue over here so you can

say that then okay i think the issue may

the computer is not set to allow

connections meaning it's it's not

allowed to take connection or maybe the

so then okay can you fix it then you can

say okay let me just go to the firewall

first just to see if it's not a firewall

issue i'm gonna go ahead and actually

so i'm gonna go ahead and open the

firewall and then i am going to see okay

uh basically the firewall set to not

take any connection so you can see right

here uh block all incoming connections

including those in the list of allowed

ad block all incoming connections so so

you see i'm going to uncheck this for

now i'm just going to turn off

the firewall just to check is this is it

really a firewall issue so then you can

say i will work on basically if this is

the file i this way i can decide uh very

quickly if it's a firewall issue or not

because then i can come back and turn it

on and fix it by going to these specific

options that you just saw right here

block all incoming and stuff like that

right so if i turn it off totally and

then i go back and let's go back and

then you can actually show them that if

you do the up arrow then your ping

command is written for you and when you

do a reply ping there there you go the

firewall issue is there so at least

this way it's not about you getting the

fix correctly meaning they they may not

they're not looking for you to why did

you turn off the whole firewall that's

not allowed or blah blah blah they're

here you're just explaining to them that

first of all you know about ping

second is you understand what is going

third you went into the other machine

and you went into the option where you

thought could be an issue right

entry-level person this is what they're

expecting they don't they're not looking

for a correct or the solid way of fixing

something that's a level two level three

people then they if they want to really

get into that they may be looking into

detail-oriented checking here they're

so that's number one then they will say

how would you find okay that's the ping

when you ping that that's that's okay

that's that's uh it's getting the thing

but how would you find that p address of

this server that you're on or this

very basic commands that people want to

know now they're they're asking you for

specific command right now okay there's

no trick you just need to know ipconfig

if you don't know about ipconfig then i

it would be hard for you to even get

that job it's so it's so simple like the

you know these are very simple type of

commands you can't really miss these

so ib config is there then if they say

some other information like dns or dhcp

what what would you add into ipconfig

then you can say oh you know that

command is ipconfig all but if i don't

understand something then i'm going to

put question mark and then i will read

more but here you go look at this you've

got a dhcp server you got a dns server

right there and then you have more

so these three commands right there

right ping ipconfig ip slash

we have our system administrator have

group policy now you see group policy is

some of the terms now these are the

terms that you should know from

the courses and stuff that we teach

that is what we you're learning in our

courses like active directory group

policy office 365 things like that the

only way you're going to be able to give

answer like that is when you know that

so when they're they're going to tell

a system administrator have applied a

good policy see they're not asking you

about group policy stuff here but

they're asking they're saying that group

policies so something has to be

connected to group policy and as i help

this person as an entry-level person you

should know how to then apply the group

policy on computers let's say assist

applied it on machine but then he

assigned you to go to these computers

run that group policy command so then

what would you tell them you can say

okay for that we're going to use gp

update okay we're going to use at date

and we'll click enter and then what will

happen is that policy will be applied

then now if they said what if what if

it's not taking that policy what is the

other command that i should use

um so you're going to basically say okay

for that you're going to use gp update

slash force right and that will force

the policy but you want to add something

here that some policy may even not work

with force you have to either restart or

log off the computer and for some you

have to actually restart the whole

computer to be able to work that now see

these are the things that then they know

okay this person have done some training

this person knows what he's talking

the next thing very common question a

uh rdp to this server you see they're

not going to even say the whole thing

remote desktop stuff like that they're

not going to say that they're going to

say rdp from apps 400 to dc 400 can you

do that for me and then okay you're

going to go there you're going to look

for rdp you're going to type rdp right

there so you see i typed it so the first

thing is you knowing how to get to rdp

is the first thing so if you don't know

this this means you're missing something

that in the live training or or help

this courses okay or that practice lab

and comptia a plus kind stuff so you're

going to click on remote desktop

connection here and then you will type

this will be happening like this right

in front of you and then what will

and it won't be able to connect to that

even if you don't know this give some

attention to the errors that you're

getting because sometimes they may just

want you to just read out the error for

them look at this the error is saying

that remote access to the server is not

first one is the most common one the

remote computer is turned off but

remember they told you that the computer

is on and it's right in front of you and

it's on the same network and the the

remote computer is not available on the

network so that's probably third one is

here you see if you're if you're going

to do a remote desktop to this one then

they will check you do you really know

how to get to the remote desktop

settings because that is one of the

settings that a lot of people will be

working in a help desk environment you

want to turn on a machine for remote

desktop connection for clients staff

members or you yourself you need to know

this to get into servers so it's very

basic so you're going to come to the

work group so basically the way it's

going to work is you're going to go to

in in a client machine in a windows

desktop machine you're going to go to

system and then go to remote settings or

if you don't know just search allow

remote settings so as soon as you type

allow remote you're going to see that

settings and it's also in control panel

so there's a lot of way you can get to

this you may want to search it a little

bit more and play around with it on your

own machine to get to understand this

stuff but here if i come to the server i

can click on a local server and it says

work group right here and on windows

machine you are also going to see then

almost same options right here okay

so there you go you got a remote

settings right there but look what what

is the option here then you can explain

it to them so basically yeah so for me

if i think this is the issue is has to

do something with the remote settings

because it's not allowed so i'm going to

come here and allow that uh you know

machine and then i'm going to click ok

and then you say okay once you do this

if i go back to the machine now and i

click on connect you see it took the

connection and now i will put the

username and the password to connect to

so for these next stacks i'm taking you

lab access because i need windows 10

with outlook and here if you open the

windows right here outlook 2016 core

communication collaboration now this is

about the full lab is about outlook but

i just want to use it so we can do the

so here they may put a computer in front

of you and they'll say okay outlook is

having an issue i would like you to open

the outlook in safe mode so you need to

how do you run it first they want to

check that you are going to right click

and click on run and here you are going

and as soon as you do that it's going to

now here they may not want you to

troubleshoot the whole outlook but here

the technical question because it says

safe mode now they may go in detail of

there's outlook not coming up how would

you remove the add-ons and stuff like

that that's a little bit too much and

that's where i would recommend you take

so next they may say that we are going

to give you an ip address and you need

change your dynamic ip address to static

ip address so two terms they're using

and if you don't know about dynamic and

static they're looking for like

versus how you're going to get to this

stuff to get the static ip address so

that's something of course you need to

learn a lot about there's a there's a

learning behind that but to get this

going and if they give you that ipa

address with just changing that static

you can show them that by coming here to

the end network connections open a

network connection here and then you

will basically click on show available

so you see right here these are the

available networks and then you can

change adapter settings options and here

you can come over here now every time

when you open something from the new

modern way of using windows 10 you see

on the top it tells you where it is

so if you are used to the old way this

is under control panel all control panel

so here you're going to come here go to

properties and once you go to properties

of course i'm on a on a normal level so

if you get a prompt like that then maybe

you know when they ask you something

like okay why is why are you getting

you can say oh this user doesn't have

privileges to install application

so maybe we need admin rights for this

so they may give you that admin rights

and say okay now we are giving you i

mean rice good job you have actually

what was the you know something that we

wanted to know that do you understand

between privileges stuff like that

so here we are going to put the admin

okay so now you see i got the admin

stuff done and i'm going to click on tcp

ipv4 or if it's ipv6 usually they're

and then here you see it is already

static so it's going to be like this

right that means it's on dhcp it's

getting an ip address and they're going

to give you ip address then that's what

they want you to do actually there we

want you to put this ip address here and

that's you have done the job there

because you have done you have passed

that interview question because

you know where to get you were to give

the static ip address to the computer so

my suggestion to you is of course this

with basic type of interview question

people can pick anything so make sure

you go to the start menu and then first

by clicking the left click and

understand what's in the left click so

if you click on here you here you have

lock screen blah blah blah all this kind

of stuff so if somebody asks you how do

you lock the screen you can do lock here

or you can hit the windows key with l

together and that will lock the system

and then you can also go to the settings

here and it will open up the computer

settings if say they say that okay how

do you get to the settings in this

computer so you can change the account

name display settings network settings

again applications installation

uninstalling applications so if they

throw something anything inside that

let's say they say okay show me how

you're going to configure a new wi-fi or

show me how you're going to uninstall an

application so you see you can show them

multiple ways and okay you can go from

here by clicking here go to the settings

here or you can right click here and

then going to the apps and features for

uninstalling stuff power options event

viewer so you have to kind of make

interview questions for yourself as well

because computer is just too big nobody

is going to give you a perfect solution

for this uh you know interview technical

questions somebody can come up with

other common one is a lot of people will

say okay how would you find the name of

this computer and what model or what

version of this computer is so you're

going to go to right click and go to

system and you see all the systems have

all these information it tells you the

computer name uh the version of the

computer windows 10 pro the stuff like

here like you know what is the processor

and if they say command line you can

make it look a little cool if you type

winver right here and you see it will

open up a box like that and then you can

see the things windows version and built

number in there too so here you don't

see the build here here you see the

build so that's a few ways that you can

do these things right here okay

now another common question could be

about fire trailing because you know

thing in in companies and you may be

working in even in tech like you know

you may be sharing your own files and

do you know this basic sharing stuff

like that right so they may put

something in front of you like this they

may say okay i am creating a share

here in a server so let's go ahead and

create this they may create that in

front of you and let's say okay we're

we're going to call it share and this

accessible by the whole company so

i'm going to go ahead and start sharing

and they may do this part for you

or they may ask you to do it so if you

don't know how to do all this stuff then

of course it's a little bit more stuff

so you need to know how to share files

but i'm going to close this quickly

because there is something tricky here

so i already shared this file right they

may say okay now you will help this

person i want you to access that shared

file and this is a computer name right

so you can tell them okay you can do two

do it by searching the computer from

with two slashes right there backslash

backslash i don't know if you call this

forward slash or backs i think it's var

so then you need to put the computer

name or the server that is sharing that

file so it's dc 0 1 slash as soon as you

do this slash see what happens there

anything that is shared in that computer

the second method is that okay you can

tell the person that i can open that

share by using the ip address or from

the or even from the windows explorer

so i can go in there and type that in

windows explorer and then i can get to

and also i can type the ip address in

here and then that will open up that

file so that's how you basically get to

share so another question people can ask

that how do you map that share like the

one that i just created on the server

how would you map it for the user so

you're gonna say okay you're gonna go to

the windows explorer you're gonna right

click on this pc and you'll click on map

network drive and here you'll pick the

and we'll do the same process you see it

gives you an example too by the way

as soon as you come over here they

already know that you have done the job

right here okay so this is how you share

the map and to get to that map click on

this pc and you see this is a map drive

now it's not a share folder it's a map

another question they may throw to you

open some application and this will

error or show you some type of error and

then they will say okay what will be the

first thing for you to check how would i

check errors in here first if the

application just say this application

has some error right then maybe they

will not give you so such a clear error

they say how do you check that simply

you're going to say every type of

logging is is logged in a computer in an

event viewer i'm going to go to invent

viewer from here i'm going to open

application here and then i'll see if

it's that uh errors is available there

if it's a system type of error then i

will check it in the system so see how

we have one error here and then you can

tell them about okay that's that's where

the error is and i will basically then

you know copy this information and if i

you know i will talk to my it members

and also i will search online to find

by just coming over here you already

gave them the correct answer because now

you know where the errors are where the

logs are for computers usually and

that's where you're going to come in

so another most common one is going to

be they're going to open an application

like multiple times but it's not going

to be coming up they're going to

probably tell you okay i try to open

this application multiple times but it's

not coming up where do you think i can

fix this issue so most of the time the

issues like that when you click on an

application and it's not coming up or it

says some type of they want you to like

kill this application as soon as they

say kill or something like that they're

talking about task manager and task

manager is also a common place for us to

come here and troubleshoot things so you

will see that application will have

multiple entries and you just need to

kill it and then you will see okay let's

try again and then it will open up they

may even throw another question okay i

wanna a user is complaining about a

software that comes up all the time when

they restart the computer they're

looking for a startup and startup is

also in a task manager now if you open

it here startup is right here you see

started at the beginning so they may put

an application in here and they'll tell

you okay how do i stop it you're going

to right click and disable it and that

tells them you need to start the

computer and that's where the user issue

will be resolved next they may throw

another one to you how do i how do i

open services how do i stop and start

services you can do also that from

services but this is not the only place

to do these things like services

and users kind of stuff you know you can

also go from other places like control

panel that's why i say that you have to

really uh play around with these things

and specifically if you really want to

learn about windows stuff that's where i

recommend in my last video i i talked

about md100 windows 10 and also

the comptia lab which is this one the

this one and also these one right here

so if you even even if you do all these

turn this into a interview question for

but of course they don't want to go too

much detail they want to just know can

did you even get to the right place or

have you even tried something that is

even 50 correct trust me they're not

gonna take they're gonna take that

they're gonna be like okay this person

at least know how to navigate you know

the rest is all you learn on the job and

of course with our courses you get more

better you become very quick i.t

you're good to go after this and so this

of course after this my recommendation

for you is going to be to go to the

website either take our live training or

take the free training or take the labs

right here and that's the reality

between i.t that you need to be keep

and you know um just if you're new then

create scenarios for yourself and then

practically and that's where you're

going to become better at professional

all right before i start this lab i want

to say congratulations to ritish ritish

getting a help desk job british actually

a live training with us like a month ago

and now he got the job so i am very very

happy and uh there um there are other

people who have done the live training

after this and hopefully they will send

me the message like this so again

congratulations ritesh this is radish

right here so this is another success

story for us if people want to know

click on the instagram link on the

bottom you will see so many different

stories like for example i'll show you

click on this link and right here it

will take you to one of our every time

we see some kind of success right there

i basically put it right here so you can

see there are many people that have

landed a job you can see right there um

hi dear my lovely brother thank you i'm

so excited i just gotta offer a 50k and

on and on and on and on and on and on

and on and on these are the people that

are landing jobs left and right

i want you to be like them so let's get

hello everyone so today we are going to

do a small basic lab for your interview

so just in case you finished the courses

on javascriptshare.org like it

the help desk entry level to specialist

course on javascriptshare.org

or maybe you finished the the live

and because the live training is a

little bit more advanced and we

recommend that you already finish the it

lab could be used for something very

very basic like you know someone just

where they can just quickly say that

you are not ready for this job

so number one what we're going to do is

just kind of like go to the lab i'm

using the network bus lab and in this

so let me just show you quickly i'm

using this lab right here so if you have

a premium access then i'm using the

network plus 007 and this is the labs

that i'm using from this specific lab

so again i'm going to make it

so in this lab i want to test your

skills because if you went through all

of these courses the basic ones entry

it fundamentals this should be a piece

so this could be your interview question

too someone will just open up a server

and i even answer my question well that

if someone has you what is this

what is this is this operating system

they are not testing you specifically of

like you know they're they're one they

don't want answers like 2012 or two

by you telling them that okay this is

an operating system it's server because

i can clearly see it says server manager

on the top but server manager can be

installed on a desktop too you know it

could be add-on it could be added but if

someone asks you what is the whole

operating system can you tell me

by going to this operating system and

can you tell me what it is where to go

simply right click on the start menu go

to the system and i'm not doing any

command stuff like right here maybe

they're not testing your commands type

they can but you know most of the time

to check your extreme basic skills in it

then this is what they're looking for

then you tell them okay this is a

windows server 2012 r2 right there and

other information is also available over

now they may have windows 7 like this

and i'm going to reconnect it again

they may ask you that can you tell me

can you tell me how to find if this

machine is connected to a domain

environment or is this machine on a work

now if you don't know about anything

about work group and domain environment

then you're going to be like paused

right you're going to be like i don't

know what is he talking about so this is

the stuff that you have learned in the

course and what you will do you'll go to

and then you'll go to my computers right

click on my computer and then go to

properties and from here you can simply

say that hey okay i can tell you this by

going to properties and this computer is

you can also tell them that you can

change it by going to the settings and

how would you find if this is on a word

group right on the top on the bottom

this is going to say domain workgroup

and then we you can change it from here

by click on change and then of course

you can put the work group to put it

back in the work group or you can put it

i mean that should be known to so many

people how to change your computer name

you just go there and change the

computer name by changing the settings

now what if someone say that you know

how do you add a person into active

now of course if you don't know this

term active directory that's it you

probably will not get a job if you don't

know anything about active directory in

a help desk environment so this is why

one of our course like we made a whole

on active directory and specific skills

like ticketing systems so make sure to

go to javascriptshare.org and take that

course and also it is one of the

sessions the second sessions that we're

by going to active directory you're

simply okay you're gonna go to domain

controller or they may be added like you

know like an add-on to one of these

desktops and then you will be have the

uh features like go and go to tools then

you're gonna go to active directory here

in active directory you will find out

your domain and then you will expand

right there and then here users

then there are many ways you can add a

user by right clicking on it right

clicking on here it could be another

and that's not the only way to go to

that you can also go to the start and

then from start you can click on uh you

know administrator tools and then

administrator tools you'll find the same

options active directory and users and

by by doing this by showing this to

i already know that you know this basic

stuff which is extreme basic i would

what if someone tell you can you go to

windows 10 machine which is this one

how do you ping it now if you don't know

this by going to cmd and ping command

that is extreme basic you really need to

how are you going to do that simply go

to start and then start you're going to

now i'm showing this in extreme basic

way also because i don't want to put any

hot keys or oh you can do this with the

keyboard stuff like that no i just want

you the basic stuff like how do you get

to it the normal way by searching it

win 10 and that's it you ping the

machine and then you get the results

now if you get a ipv v6 like some big

amount big big number in there then what

you are going to do you're going to type

just minus 4 with it like this and then

it's going to give you the ipv4 address

if you get the ipv6 first okay

now what if someone tell you that

uh log into p lab windows 8 machine i

want you to remotely log in from this

machine which is our basic task

everybody in it when you configure a

server or when you configure machines

at some point you need to rdp to that

computer now what is rdp how do you get

to rdp simple click on start right here

and then you will type remote desktop

connection and then this will come up

like this you'll click on that and then

from here on you're going to type the

computer name which is going to be let's

and then you will get the prompt now

this is a very common call for you in a

real world when someone from outside

this could be your staff members when

they connect vpn connection they get

like some kind of secure connection

going on from their normal machine to

their work machine so what happened is

that their normal work machine domain is

showing where group computer is showing

over here every time when they call you

they will call you like i cannot get

into my machine i'm i am connected to

vpn but most of the time they're not

using the right domain address so they

will do other uni other user and then

here they will use the domain

like for example in this is practice lab

but in your case it could be like let's

say ccq hq headquarters or something

like that you know whatever you want to

the username and password and then they

get into the machine this is a very very

common call for the help this i mean

i've been in help this and i have seen

this call almost every time i i uh try

to install a vpn or sort of set up a

laptop for somebody else the next day

i'm gonna get this type of calls okay

um test you on something like an issue

which is a very common issue and that

and this environment because every

machine is connected to the active

environment and sometimes it will lose

that trust relationship between a domain

and your computer because you know this

turn off for a long time or something

great happens and you need to fix it so

would be extremely easy by you logging

in to the computer itself right now you

can clearly see that this is using a

domain um uh account right here so you

can see if you can look at this machine

name link so this is the kind of scale

of that testing i know what i'm doing

i'm actually logging into the computer

account now as administrator they will

give you that password to know that okay

this is what we were actually looking

for you need to log into p 10 and then

back to the domain so when i walk in

right now i'm logging into the local

administrator account of this machine

all right so when i restarted c it

automatically log into now administrator

account without using that p lab account

so now i'm going to go back now go to

and in systems i'm going to join this

computer back to the domain domain

controller so remember in the first time

when i say that someone can test you

that you can they can give you the

machine like this and they will ask you

how would you find if this is on a work

group right here it's clear example that

this isn't a work group this is not

connected to our active directory right

now i'm going to go ahead and change

that and add it to our domain by

clicking on change and here i am going

and now i am going to get a username and

password i'm going to put administrator

how did i find if this machine is on the

the practice lab doc what what is the

practice lab this is our domain

controller remember right here and it is

also disabled now there are other ways

to fix this issue but i'm going to show

you what you can do from the desktop

site which is pretty easy for you now

this is connected back to the domain i'm

going to go ahead and restart this

here and i'm going to restart it and

that's it that issue will be fixed but

if i go here now and i refresh this

watch see how it's showing that little

arrow that is disabled but i'm going to

refresh this and see it went away this

means that this machine had you know it

went back it it it created that trust

relationship again and the issue is

fixed now if somebody will test you in

this and you do all this process i'm

telling you they're not going to ask too

many questions that's it like you know

few things that that clearly tells me

that you know about the domain

environment you know see how it's using

the practice lab slash administrator now

and that's it you're logged into it and

you're on that domain environment

so in this scenario we will let's say

sharing file between one server and with

how would you create a folder let's say

i want you to create a folder and this

folder should be accessible to everybody

in your network so i'm going to say

and create a folder and let's just call

now you can see you have two ways to

share a folder with the whole network

you can right click on it and there's a

share with and you can just click on

specific people or everyone another way

is properties i prefer this way

properties go into sharing and sharing

advanced sharing and advanced sharing

you will click on share this folder and

then you will click on permissions and

let's say i want to use everybody to

of course in when you go a little bit

more in detail you never do this but you

know it it may require it may be

so you'll click on apply here and click

ok now how would how can someone first

knowing how to share but then the second

skill of testing would be basic stuff

would be how do you go to windows 10 and

access that share then that would be a

test for you and they'll be watching you

and monitoring you what do you do right

here as soon as you come here they know

what you're doing right now it's

backslash backslash i already know that

now you know your stuff i will like i'll

dc 0 1 slash and even if i just enter

like that it will show me everything

that is being shared from that computer

as you can see if i want to look for the

one that i'm i did it should say

everyone and there should be one in here

right here everyone so when i double

click on that you see i can get in there

i'm gonna go here and create a folder

and then add like a let's say

a text full text file and then you can

prove it to them that this is there you

go i just shared something in this

you can also do the same thing by coming

over here right click on it go to run

and when you go to run and just type the

uh dc01 slash you can put the same

full folder name as you can see it just

popped up right there or you can just

click enter and it will open the same

so that will be another way you can kind

show it to them that you know multiple

how would you know if this is

a dhcp or is it getting automatically ip

address or is it is this the static ip

so it's something like if as soon as

they ask you you should be first like

okay i can find this out by showing them

now there are other way commands and

stuff like that but i want you to really

do it this way because then they know

where you are going actually they may

know that how would you go to adapter

going to the adapter right there by

adapter one of these adapters like this

is the one that you're connected to

you'll click on ethernet and then after

that you will click on ipv4 this is the

address that you have by going to

that that something you can explain to

them okay you came here you go to

properties and here you go it is

if it was a dhcp address and getting an

automatically getting an ip address then

dhcp now there are other way by going to

like ipconfig and stuff like that

but this way you can actually show it to

graphically this is how you do it

now another question someone can ask you

how would you tell me by not going here

how would you know the ip address of

this computer simply by there are many

ways by going to the command prompt but

i'm just going to right click here and

go to the command prompt right there and

then just type ip config now this is the

command that you should definitely

because people can ask you can you find

the ip address of this machine and when

i do ipconfig you can see right here

of this machine which is the same ip

over here okay and most of the system

admins do the same thing they will have

that tool installed on the system on the

computers and then they can see

everything from their machines okay

number one call a lot of people will ask

you in the interview do you know how to

add a user in active directory then your

answer should be yes because it is

pretty simple by adding a user simply

click on right click on the user and

then you go to new and then here you

now this is exactly what you will be

you know a job in your company an hr

manager or someone sends you an email

that we have a new person please add

that person to the active directory

environment or you could have a vendor

or you could have any scenario like a

testing environment you will be doing

very it's a it's a very typical job like

you know you you will be doing this it's

a very normal stuff that you need to

know how to add a user in active

we are going to let's say add a user

here decon and i'm going to um basically

call it decon here too now this is where

a lot of people will ask questions that

how do i know what kind of users do i

need to use and how did you know why did

you use the first initials and last name

usually this depends on a company policy

they can say that you can use the first

initial and last name or they probably

will say they use like a date of birth

to make it a little bit different maybe

there may be another decon daniel han or

something like that you know so then

they can come up with their policies and

that's something they will share with

you okay then you'll click on next again

this is another piece where you need to

know the policy for your company they

may be using a very strong password they

may not be using strong passwords so

here i'm going to put some password in

here and most of the time a company

policy will tell you that you know make

sure that you put user cannot connect

sorry user must change the password at

next log on usually this means that as

soon as a user log into a different

machine it will get a prompt that hey

you know you your temporary password

expired please change your password and

this you need to put a new password in

there so again that is up to your

policies and then you click on next

nice i mean that that is what we do you

know never nothing matches first time

so i'm going to do something very simple

and that's it i finished it and i added

that person right there so now

this is a normal person that you just

added what if they send you a message

another call could be these are all like

tickets these are all calls or these are

all emails that you're going to get into

your environment someone will call you

you know we need them in our publication

department group or something like that

then how do you add this person to a

group and usually groups has to do

something with access you know do you

want to give this person access to like

a folders and things like that then you

may want to add them or maybe an email

so member off and then you go to the

member off and then you add that and

then here whatever group that you want

to add this person to you can add them

now what if this decon was a my

colleague you know when a t person

another helped us then i want to give

him more rights like domain admin let's

say i'm going to add him to a domain

admin or maybe lesser rights it depends

on whatever group have what kind of

rights so here you add decon to the

admin group and then apply and now

every time decon logs into other

computers decon will be already an

administrator so this means remember

that 300 machines that we were talking

when these 300 machines when one decon

let's say i assign something to decon

then you need to go out and you know

install the software on many many

machines now there are two ways you

could do it manually or you could push

it out and push it out you learned that

in the course is more advanced scale but

let's say you are going directly to

these computers then dcon don't need to

log them off log back in decon can just

run that application and it will prompt

for a username and password and decon

can put the username and password in

that prompt and that application will be

installed and that is kind of like the

beauty of active directory that

everything is done from few clicks

what else can you get from active

directory active directory usually is

very known for password research a lot

of people will ask you an interview can

you reset a password for decon or can

you reset a password for users in

activator can you show me the method

simply yeah you can say right click on

the user and then you click on reset

password and here you will use the new

password and then you whatever method

you want to use sometimes people will

log into the machines and they will type

seven or eight or ten times and then

lock themselves out how can you unlock

them simply the same method you

basically right click over here and then

reset password and then you can actually

unlock a user from here okay that's one

way and there are other scripts that i

have shown in the course you can

actually download the scripts without

getting into active directory you can

type decon in that script and in a nice

graphical way it will show that decon is

locked out and now click on unlock and

it will unlock them that is something

that i have shown in that course it's a

okay other things maybe people get

married and they want to change their

last names so maybe you'll need to come

down to properties or renaming them so

maybe you know you need to change their

names over here the last name or

department name and these can all be

calls to you you know these every single

thing can become a call like you know

someone say you know my telephone number

changed some say my organization meaning

my title change you know that's

something very common right people start

from one title and then change your

different title then you change

everything from here so this is all

about users uh you know and learning

about users and things like that if

you're really interested in in knowing

more about the user side then make sure

you go to this course again i want to

stress this again it is a free course

you only pay for when you want a

certification or some advanced skills at

the end you know i mean i have done a

lot of uh you know these like i have

probably provided this course for free

before a reason because i wanted to come

give a complete free course not just few

videos and then you get stuck in

the new method is that we are now

providing new videos for free like you

know um like in this course but

everything that i have done so far is in

until the last video the all these are

for free so anything that is new now is

now free okay so you can see right here

adding a user account managing

computers and stuff like that everything

is done over here all right another

question could be can you tell me if

this computer is on active directory or

is this on a word group computer so

let's for example this is a windows 10

machine and someone is testing your

practical skills right now they may just

put this computer in front of you and

tell you can you tell me if this machine

is on active directory and simply you

just need to go to right click on it and

go to the settings and of course in

windows 7 you'll go to properties by

going to like my computer stuff like

that and then when you click on systems

you see right here on the bottom it says

domain domain is connected to

practicelabs.com so if you go back to

domain controller what is this right

so sometimes people can just like kind

of ask you some very basic questions and

this is very important for you to know

that how to connect a computer to a

domain and knowing the difference for a

help this person this should be known to

you you cannot just take your a plus and

say that i know all this stuff by not

even by not giving them something basic

like this this is going to be a very

basic thing that someone can test you

and they will immediately find out that

you really don't know anything about you

know uh help desk environment because

this is a main thing anything that you

do like troubleshooting or things like

that has to come back to active

directory because that's how things are

connected at the first place so if you

don't know this then it's going to be

hard for you to even troubleshoot many

so here you find that out and how do you

actually add a domain let's say this

computer was a word group computer let's

say the domain on the bottom says word

click on change settings and then go to

change right here and then change you

domain name in here or whatever initials

they have provided sometimes they will

just use a like you know um like a

suffix which is kind of like a basically

if i use like uh let's say practice or

maybe as a pc and i can just type that

and then a dns will take care of it and

then you will get prompted and then this

is where you use your domain admin

account or your administrative account

use that and this computer will be

automatically joined after that to

active directory it is going to tell you

to restart the computer and then you

will see that computer name over here if

i delete this computer from here what

will happen if i try to log in to this

windows 10 again with my account it's

not going to work because you just you

know dropped the connection between a

domain controller active directory and

that computer they both lost the

connection and usually when that happens

you will log into this machine as a

local account then also in a helpdesk

environment we keep our local accounts

with us and we have different ways to do

that so basically you log into that

machine you take this machine out of

active directory you put it on work

group again you can name it work group

here or you can name some other things

over here and then say okay restart the

machine and then re-add it to the domain

controller that active directory again

and that's it everything is connected

back you will see the machine inside and

it happens it happens trust me in a real

world sometimes your machine will lose a

connection with your domain controller

if things are not set up correctly or

maybe something is you know where it is

going on with your domain controller

active directory or any other things

then yes you may come across these type

of issues so this is one thing that i

have discussed and i have made a whole

video a real world video right here so

go to youtube type john computers to

active directory and profile setup and

the computer this is our video from job

skillshare so click on that and it's a

15 minutes video it shows you real world

how do you do things well that's

connected you know let's connect it to a

domain controller oh there you go it got

connected now let's go and set up the

profiles i really want you to watch this

video before you go to your job and i'm

telling you you will love it

so you know the last thing that i want

to share in this basic video is these

are the main major two things like users

groups computers uh you know um and and

most of the time you're just basically

right-clicking on it you're not doing

too much over here but you're actually

doing something with the user so you

right click on here and most of your

calls are going to be related to these

sections so i want you to take that

look into these sections and try to come

up with your own questions and of course

that will really really help you the

last thing that i want to share is

search ability you should be able to

search in active directory like you know

by going to the here or some other ways

also so here if i someone say you know

someone call me directly and i know that

this let's say in user session there's

like let's say 1 000 people i know it's

going to be a little hard for me to find

that person so searching ability and

knowing this would be really helpful all

you have to do is now find let's say in

this because this is a new lab the decon

went away i'm just going to move that

and i'm just going to type let's say

admin right now for now so you see

administrator came up so let's say if

this person name was administrator i

could really quickly find that if it's

something that you have to do with like

finding out like something uh entire

directory maybe this user that you moved

from user account to somewhere else and

then you have to do entire directory

over here and when you click that and

then find it you will find that person

sometimes you maybe may you want to find

computers so you see the first option

doesn't give you computer options so

sometimes you may be looking for

computers you're like why am i not

getting results that is because you're

actually not picking the computer over

here so when you pick that everything

should be good you can also use the

browse option and you know to do more

things with it like for example you can

see you can pick in entire directory

and this is where you can search

accounts and again when you right click

on it these are the same uh you know

features that you get so you can

actually disable the account you can

reset the password again you can move

them sometimes disabling account could

be also a call when somebody let's say

leave the company or they get fired or

something like that then you need to

know how to disable the account

immediately then this would be something

that you will be doing on active

directory so i hope this video is kind

of like a video for you to get

confidence before you go to job let's

say you are the person trying to apply

certification and you never knew

anything about this now you should know

hello everyone this is donish from

this is one of the services that i

provide on youtube for free when people

send a comment that i cannot land a job

i have uh have this degree i have done

this that everything and when they put a

comment i usually ask them to send me

the resume because the resume is the

first thing that they're sending out to

represent their skills or whatever they

want to do that tells me a lot of what's

the subscriber he this person may not be

even a member and maybe just a

subscriber or maybe first timer so

first i want to give little warning when

something to you indirectly please do

not mind anything i like to help out so

i like to be straightforward when things

are not good or things doesn't make

sense because that's how other people

are looking at your resume so please do

not take this personally any any of my

comments and my comments are not 100

there definitely could be maybe my

comments may be wrong in your area maybe

you may have you maybe you take this

somewhere else and somebody else some

other professional may give you a better

advice than myself so try my my advice

as an kind of like you know extra

you know point for yourself so you

should go around and check with other

first one is that i'm interested in this

video i just graduate graduated may this

year with bachelor's in cyber security

so this person have a bachelor's in

cyber security i cannot find a job i'm

looking for entry level help desk or

anything i don't mind i just want to

start what's your advice on this then

you commented back again and you kind of

cleared a little bit more actually this

is like a transition and i do not have

any experience i was working as a unit

secretary at hospital but i will send

you my resume tomorrow so the person

sent me the resume and now let's go

ahead and check the resume uh

right when i opened it you know when i

opened it i cannot read this like you

know this the summary nobody reads this

long summary and i'll show you what

should be how much you should put on in

in your summary or the first you already

put objective right here um this this is

enough for somebody to read they just

want to move down now they want to move

down quickly to check your features so

right from just opening your resume i

see a mistake right here that i'm not

going to read this you know so a lot of

people yeah you can tell them and then

look you're you're applying to an entry

level position you said you don't have

an experience but you put i have expert

knowledge of linux and let me tell you

this is not to joke around this is not

to make fun of anybody i'm just telling

you that the approach that you're using

is definitely wrong for entry level

positions because you're applying for a

position that will pay you 30 to 60 k in

maryland dc virginia area and you

probably will start with something low

like you know in entry-level positions

and you're putting something that you

say that you have expert knowledge in

when people have these type of skills

they're making or adk right now

they will not even come down there they

have so they have so much confidence and

they go for different type of jobs than

just help this so you right there you're

telling someone who's going to be

checking your resume and then you're

applying for a position that doesn't

make sense over here so try to

understand this this is not a proper

skills that you're using even if you

because you already mentioned that you

don't have any experience so then i'm

just going to say that remove this

because it will not help you none of

this stuff where you put expert i have

this many experience with that much

experience that's not going to help you

when you try to go for internship

positions or try to go for entry level

junior positions these things are going

to come back and fire back at you and

that's why you will not get any calls

okay so this all of this should go away

and i'll show you later on what you

in one of our sample resume then if you

the outline of this is is just bad you

know if you like if i look at this skill

summary um none of this is in line right

now so you i don't know if you copy

pasted it or how you use this you typed

it without any alignments or anything

like that you can see um you know if i

look at it you know just definitely it's

going to hurt my eyes right now because

i'm not going to be able to even look in

what am i looking software then it goes

jump jumped here in networking so it's

very like you know it's not even even up

uh with the with the skills that you're

trying to present to someone yeah that

looks okay you know if you put it in

different uh like you know try to like

say put it in the bullets or something

like that maybe it'll just kind of clear

it out but yeah okay i'll show you a

sample this is still not good so then

you go down and you say education

again if you look at this uh format

right here and then you look at this

format both are different you know

there's too much space going on right

here yet you don't have any spaces right

even the formatting just you know like i

said resume is your representation so if

you don't put it if you don't put work

in it if you don't put some effort into

it then the person just say okay you're

just not serious enough and when they

see something like this linux export

stuff and and you're trying to apply to

positions that are not even close then

of course that's just not gonna match

nothing will match over here okay so

that's definitely even if you have all

these skills i feel like then you're not

applying to right positions so either

you should remove that or you should put

something into your level don't put

and if you go down right here then you

have so many different things in your

you know professional experience while

you said you don't have any professional

experience so then i'm just assuming

you don't want to send this resume to

anybody where you are presenting

yourself that you don't have an

experience don't take me wrong please i

really want to help people and this is

not going to help you putting stuff like

this is definitely not going to help you

and it's just going to backfire on you

because if you put like i said you have

put vlan in there you put vpn in there

you put powershell in there you put red

hat in there and this these are the

things that people are making 100k 80k

90k so that's definitely not gonna work

for your hair so remove this definitely

just put something like you know

whatever you're doing right now use that

and then use some of the training that

you're you're actually going for

training and i'll show you later on you

can actually look for internship

positions you can look for in internal

positions that that people are just

looking for people like you who really

want to get in and learn on the job you

know so of course you can take our

courses to get better than to get a

better less stress and everything you

can learn things quickly but you still

you don't have to do these type of

courses you can still land a job and

learn from that company and you still

don't have to use all this stuff you can

just use your normal uh you know

whatever you're working and and just

start applying to positions because

you're telling them look i got your

bachelor's i finished my bachelor's you

put internship out there you put an

entry level out there that's why i'm

here because i really want to learn a

job and people love that you know when

you show that passion so if you come

down you see how your format changed so

much space in here then come back all

the way down and then again you have so

much spaces in here things are some

bullets are big some bullets are small

then again there's spaces in here and

it's just it's just not a good resume

so definitely my recommendation to you

all your resume you know don't even use

this resume it's not gonna work for you

so how are you gonna fix it we have a

template which i'm going to show you how

to download so i'll show you right now

this may not be the perfect resume but

look look how clean this is first you're

putting your name you're putting

everything in there which you should you

probably have that and you removed it

which is good summary of qualification

you just put something very small in

there you know something like two or

three lines right there that's that's

enough for someone to just read about

you okay you're showing some good

passion about you know networking and

stuff like that you know what you're

talking about area expertise you know

you're putting something in there like

okay i i know about ticketing system i

know about office 365 i know but now a

lot i even put comments right here that

use only one if this is your first it

job in this this sample resume because

you don't want to put two if you if this

is your first job that you're applying

to so you're going to be using one in

here and then if you go down it says

active directory user management client

and server technology this is something

that you learn in the courses where you

have domain control computers you you

manage them you know by deploying some

things that's kind of like server client

technology build and manage virtual

machines you learn all this stuff in the

courses that you know you you take with

us if you're not taking all these

courses with us then at least you should

go outside and learn about these

technologies you know there are a bunch

of youtube videos there are there are

different type of documentation i'm not

sure if there's specific courses on

these things like yeah you will find

something on office 365 but i don't

think you're going to find something on

ticketing system i don't think you're

going to find something specific about

active directory course itself designed

for help desk these are the things that

you know make your resume look better

when you land a job then other steps are

there you know you have the stress to

learn things quickly so definitely

you're going to be using this and then

you see how technical and computer

skills got you know separated out and

everything looks really nice when you

put something in there so so this is for

like hr people they want to quickly look

into expertise okay oh like you know

ticketing system we use ticketing system

we use remedy i like this person because

this person knows about ticketing okay

office 365 oh yeah we use ticket the

office 35 because we got emails you see

how you're playing with the hr mind

right there because you're talking to

them directly and they just kind of

start liking your resume and and when

you go down let's say this hr is also a

little technical person or maybe this

person have a technical person with them

then this is where this person gets in

and say oh okay this person knows about

networking patch management okay this

person knows a lot about some some the

things that we use and known in the

market like spice works everybody knows

these names these are big names out

there so you see you start you start

throwing these names out there making

the terms let the terms talk about you

you know so this is where done and and

you're not even saying i'm an expert

over here you're just putting a term

right there you have learned about it so

you're not letting them think about you

then that okay you're applying for a

position that's entry level but you're

putting spice work expert why did you

put expert in there you know because

they're not going to just accept that

so you see how you you easily kind of

start playing in their mind try to put

yourself in their shoes and now now

start thinking see how things change for

you and then when you go down that's

where experience will start talking

about okay so now maybe you you i would

suggest you go take internship with

somebody go work with your friends maybe

they'll give you some internship hours

to college and ask them hey you know

what i really want to apply for jobs and

you guys thought this whole big course i

paid so much money at least give us some

type of internships or give me some type

of credentials on my resume so i can put

it and i'm sure they're going to try to

help you out but if you don't then of

course you can take our live trainings

and we do these kind of things to help

you and it looks like this exactly looks

like this you're going to be working on

some of the things it's not going to be

fully like this but maybe it will be

like you know building a machine

building a student machine and then on

dmeit solutions working on products and

things that even not a full it stuff but

still it gives you name out there right

but you're still working it's not free

and it's not just given to you and so

this is something that you're going to

work for if you don't have it like i

said don't worry about it as long as you

study as long as you go for the real

world id training ours or somebody else

i don't care but if you go for these

type of trainings and you know how to

talk about these things that you're

putting on your resume ticketing office

35 active directory then you're gonna

have uh good results because that's

exactly what they want to hear you know

and when you come down that's where the

academic qualification is going to if

you have certification you have academic

you have that bachelor's you drop it

right here it looks good on your resume

i never said to people don't go for

these things because it does help you if

you have it then you use it it's a

benefit to you you're better than the

person who don't have it and the person

who don't have it you are also in a in a

positive situation where you can land a

job and then still get these academic

credentials from other you know

universities try to go for bigger

degrees become a manager director later

all the last stages like okay this

person has some unique certification

which i've explained this so many times

are you only the one who is going to be

going with a plus certification no

you're not going to be only the one

they're going to have even better

than you there may be three people and

all three of them should have a plus

certification these days is common

people just go for this because it's

known to people it's like a trend out

there but what is what are what is it

that is going to make you unique now

okay now you fixed your resume they

didn't throw your resume out because you

just put some some things that is that

totally didn't make sense in the

beginning now you fixed it now you put

this stuff right here what will happen

that out of three people who got the

unique resume who got the unique

certification something extra that you

now i'm not saying you take our

certification go take somebody somebody

else certification and you put it right

here at least put something in here

unique that is going to get you

um i would say like it will be better

to be honest i was actually surprised

today and i'll show you this uh

email uh i'm just gonna copy the the

text from that email let me show you

make you a little bit more motivated

give me one second i spoke to you about

an hour about uh not able to access this

member actually had an issue with the

course continuing uh he basically needed

to log off and log back in but he said

that but you helped me in that issue we

also talked about how you helped me get

in an active directory help this job by

taking the active directory course

before going out for the interview

thanks a lot for the tremendous help god

bless you and your family thank you so

much so this person actually when he

called me i just told him like hey you

know you may not want to take the live

training that's fine you can just take

this active directory course before you

go to this interview and he did that and

he landed a job and i was just surprised

you know because he was telling me on

the phone and i was like hey man i think

you need to put this in the email

because i really want to share this with

the members because that's that's what

it is you know that's the reality i

spend this time uh you know and then

i i want to see something you know i

want to definitely see some success uh

and that makes me happy that's more that

motivates me in my mission but it should

motivate you also by putting all this

stuff when i say that do these things

i'm not just saying this uh from nowhere

i have 15 years of experience in i.t so

i've seen this stuff i see this on daily

basis so that's why i'm telling you all

this stuff but again you don't have to

go with my words you can just do

resume and your problem why you're not

getting calls back this is the reason so

you should be getting this sample where

are you going to get the sample from you

just log in and even free members can

download this just go to the resume hub

and as soon as you log in you're going

to be in this page if you don't see this

dot org slash community and then click

on download and you are going to

download exactly the same resume there

may be a mistake in this there's one

mistake uh like letter error so make

sure you fix that but other than that

it's it's a good resume to just twist it

learn all about these courses free or

paid whatever you want to do if you want

codes and everything then of course you

need to be a paid member and if you just

want to put in progress or just put

something you know there that you are

doing these courses it is definitely

i believe that but you have to try to

apply to many many places to get results

you cannot be those one of those people

that okay just about two or three places

and i'm getting i don't i don't i didn't

get a call back that's not gonna happen

you have to apply like 10 15 20 30

places and then expect any calls and and

that's going to happen after some time

maybe 20 days or something like that two

two weeks or three weeks because people

gather these resumes they kind of look

into it and then after that they respond

so hopefully i i try my best to

cover some of the major things in your

resume and moving on to and this is the

ending of this course as you know this

is 11 to 12 hour course but the platform

itself have more than 4 000 it videos

which even this first learning path is

more than 80 hours of content now that

doesn't mean you need 80 hours of

content to become an i.t professional

but i t professional is not someone who

can spend 12 hours or 15 hours and

consider themselves an i.t professional

this kind of course is going to really

help you understand the whole

infrastructure and also it's going to

give you a really good core skills where

you are going to be moving on to your

jobs anywhere anywhere in the world you

can utilize these skills and if they're

not letting you use the same products

this means that they have something

different so they will teach you that

these type of things they will teach you

the good thing about is when you know

about this stuff you move on fast in it

career this is called smart learning so

again i would highly recommend you join

our platform our platform does offer a

lot more than just videos we offer full

library access to practice lab we have

200 plus courses for your theoretical

learning then we create our own courses

like these and we help you one-on-one

and of course if you take our live

training that is even uh more like

mentorship so you can consider this 13

12 hours of our video content and this

is how we teach and we want to give this

to a lot of people that before they come

in and invest their time with us

they will have something that okay this

is real stuff right here so again not

everybody is going to like the way we

teach as you can see we we have shown

all of that in our 12 hours of content

this is how we teach if you are the

person who loved that kind of learning

and you think realistic learning is the

way to go for you then you definitely

should join our platform as a premium

consider the live training with us if

let us know we will still help you

because we are a community and we will

try to help you out maybe we'll find a

different platform for you good luck and

let us know what you think about this