Original subtitles

This program is rated G

and is suitable for general audiences.

I'm sorry, did you just whistle at me?

I never could resist a man in uniform?

It's the hat, isn't it?

Not everybody can pull this off.

Hi.

Hi.

I missed you.

I missed you too. How was New York?

For the 20 minutes that I was there, very nice.

Terminal H has new carpeting.

Ooh!

Oh.

Chocolates? It's not even my birthday.

Well, it was that or the iHeart New York T-shirt, so.

Hm.

But don't eat too many of those, Willie's really excited,

that you're joining us for dinner.

That makes two of us.

Mrs. Hecht is making risotto.

Ooh!

I was wondering if you had a minute,

if you could take a look at this?

Andie, once you're an attendee and part of the practice,

you don't have to write annual goals any longer.

That ended a year ago with your residency.

I-I know I don't have to,

but a roadmap to professional success

should have guideposts.

And a one, five and 10-year plan?

"Be part of the Peer Review Committee?"

Oh, they discuss the toughest cases,

as a resident, we do patient rounds

with other doctors to keep learning.

Peer review would ensure continued educational growth.

"Eventual fellowship for a subspecialty

in congenital heart disease?"

Well, you've got all the makings to achieve it,

Cadillac education, dedication to the work,

solid support system, you're doing fine.

Come on, there must be something,

that I need to be working on.

Your penmanship, might be worse than mine.

It'll be okay, sweetheart.

I'll see soon.

Hey, Andie,

he came into the Emergency Room about 30 minutes ago,

we got him up here as fast as we could.

Okay, thanks.

Hey, my friend.

My knight in pale blue armor.

The office said you were on your day off

and Dr. Fisher had to do the procedure.

Yeah, well, angiograms pay a lot

and I got my eye on a new car.

Your EKG shows evidence of some heart damage,

the main artery may be blocked, I'll do my best to open it,

but you may require open heart surgery.

I'm gonna do everything I can

to get you on the other side of this, okay, Oscar.

I know you will, Doctor.

Up first is a little bit of numbing medication, lidocaine,

you may notice a little bit of a burning sensation,

it's gonna be a slight pinch, all totally normal.

We're injecting the contrast.

You're doing great, Oscar.

Where do you feel the pain?

All over my chest.

Blood pressure's dropping, 90 over 60.

Oscar, how long have you and Gloria been married?

52 years.

Wow, congratulations.

Can you tell me a favorite story you have about your wife?

Our 25th anniversary, we spent it on a 24-foot sailboat.

She loves the ocean.

She reminded me of the day we met.

Blood pressure's dropping again.

Alert the surgical team.

Can you tell me anything else

you remember about that day, Oscar?

The boat keels over,

I see my Gloria's face,

hair blowing away in the wind.

Is he okay?

Oscar did great, he's just in postop recovering.

There was almost 100% blockage

in the main artery to his heart.

We were able to get in there and place a metal stint,

that should help keep it open.

Oh, thank God.

He was so pale, I thought.

You did the right thing,

when you called 911, you saved him.

He's going to be a great-grandfather soon,

did he tell you that?

I want more than anything for him to meet that little baby.

He will.

Thank you.

You're welcome, you should be able to see him soon.

Yeah.

Henny, honey.

I'm here.

I got lasagna, meatloaf,

all you gotta do is heat it up.

Thinking three minutes should do it.

Yeah, three minutes should do it.

Right over left, so that the wide part is-

Yeah, yeah, yeah, I can do it.

They always make you wear a tie to work?

No, I-I like it.

I talked to Miss Thompson today,

she said you're doing a real fine job.

You like working at the bookstore?

- Yeah. - Are they treating you nice?

Yeah, real nice.

Perfect.

Let me fix your collar for you.

Oh, my handsome boy.

I'm not gonna keep you.

Oh, are we still on for the movies on Sunday, your pick?

"Spider-Man."

Oh.

Again?

Yeah, again.

Okay, fine, fine and I'll get you the big bucket

of popcorn just like you like.

And Milk Duds.

Oh, come on, I never forget the Milk Duds, come here.

Oh, this boy, I love him.

I'll see you soon.

Yeah, bye, Ma.

Come on, guys, get it back, get it back!

What I miss?

Oh, oh, not much, not much, they just put him in.

Let's go, Will, whoo!

Come on, come on, come on, come on, come on!

Oh.

It's okay, Will, you got this!

- Come on, bud. - Come on!

You got it!

Yeah!

Whoo, whoo!

Okay, you're gonna have to show me how you do that.

Hey.

Nice work, buddy, big win.

I only played two minutes.

Yeah, but it was the best two minutes of the game.

I don't think I wanna play anymore.

Everyone's bigger than me and faster.

Yeah, but you can do things that they can't.

Yeah, well, I've seen you kick the ball a mile.

Can't kick the ball from the bench.

What's gotten into you today, you feeling okay, pal?

Oh.

Oh, I think someone's coming down

with a bad case of the blues.

Uh-oh, is it serious?

Very.

Well, what's your prognosis, Doctor?

Symptoms could worsen, so I would recommend

a hot fudge sundae from Bennigan's stat.

Really? Can I get three scoops?

Hey, don't push your luck, pal.

Come on.

You know I won't make you do something you don't want to,

but I think you should stick with it.

And for the record, I think you are pretty great

just the way you are.

Oh my goodness, what happened?

We won.

I'd hate to see what losing looks like.

Come on, mister, we gotta get you cleaned up.

- No, but I- - Hey, you heard Mrs. Hecht.

- Think fast. - Oh.

Bath time, buddy.

Fine.

See you, Andie.

- See you. - Come on.

See you, guys, take care.

Come on, mister, let's march, let's go.

I, um, I'd better get going too, it's getting late.

- Okay. - We still on for tomorrow?

I wouldn't miss it.

Henry.

You ready to come back?

I didn't see your mom in the waiting room.

No, because she's at work,

because I don't live with her anymore.

I heard you moved to the Briarwood Park apartments, right?

Yeah, I finished all the workshops at the Adult Center

on how, how to live on my own

and that's what I do now.

That's, ah, that's great.

I bet you're making a lot of friends.

Yeah, I have two friends on my floor

and three friends on the second floor,

Cathy, Roger, Eduardo,

Esther and Louie.

Can you take a few deep breaths for me?

Yeah.

And how's the breathing been?

It seems good.

You noticed any chest pain?

No.

Have you been feeling tired at all?

N-no, but sometimes the room spins.

The room spins?

Yeah, like the spin

when you get off the teacups at Disneyland.

I really like those teacups.

Yeah, me too.

Could you take off your glasses?

I just wanna check your eyes really quick.

Yeah.

Does it ever feel like the window shades may be

being pulled down or it gets kind of dark or gray?

No, except when I really pull it down,

but one time it got really dark and spinny

and I woke up on the floor.

Like it went all, all black?

Did it feel like you went to sleep for a little bit?

Yeah.

And how did you feel when you woke up?

I felt sleepy.

Has this ever happened to you before, Henry?

Um, n-no, I don't think so.

Okay, um, look, the good news

is that your EKG shows the same irregular heartbeat,

that you've had for several years.

I wanna send you home on a monitor,

so we can get a better idea of what's going on,

if, if that's okay with you.

Yeah.

Yeah?

Okay. - Yeah.

You are going to have this wrapped around your chest,

even when you go to sleep or take a shower,

you need to leave it on.

Careful, Nurse Riya has cold hands.

But a warm heart.

Oh!

Her h-hands really are cold.

Is that a stegosaurus?

Y-yeah, they have spike tails,

they use it to fight off predators.

I used to have one just like that.

My favorite dinosaurs were always the ones,

that would rather eat a salad than eat me.

Than eat you.

Yeah, they lived in the Jurassic period

200 million years ago.

Wow!

So the monitor, you're just gonna wear it for the weekend

and then you can come back in on Monday

and we'll take a look.

I can give your mom a call then too and fill her in,

if, if that's okay with you? - Yeah, okay.

If you feel any more spinning,

I want you to write it down here,

write down what time and what you're doing

and if the symptoms get any worse,

here's my cell phone and I want you to call me, okay,

it means you need to be seen right away

and by symptoms worsening, I mean dizziness

or trouble breathing or you run out of energy.

I've written it all down right here for you.

Does that make sense, Henry?

Yeah, makes sense.

So what kind of things are you doing this weekend, Henry?

Do puzzles

and, and go to the 7 and Eleven

to get chips and a soda.

Well, just try to take it easy, no hard exercising.

Um, can I walk? Because I like to walk.

For sure.

Because sometimes I walk 5,000 steps in one day,

my, my watch tells me,

but some days I don't.

Um, this is for you since it's your favorite.

Oh, thank you, Henry.

It means a lot.

You're welcome.

I'll take good care of her.

Yeah.

Hey!

So how's the cake?

Are you asking me, because you'd like some?

I'm just, you know, curious.

Hm, it is very good.

Ooh!

There you go.

- Finally. - Mm-hm.

Why don't we come here more often?

I haven't been here since our second date.

Third date.

It was definitely our second,

I remember because that's the night that you kissed me.

Ah, you mean you kissed me?

Hm, that's not how I remember it.

Hm.

♪ She was a disco girl ♪

Whoo!

Whoo, come on.

♪ And she's gonna do it right ♪

What, what are, what are you doing, Henry?

Checking to see if anything feels off.

Does it?

Not that I can tell.

Hi, Charlie.

Hi.

Hi, Ch-Charlie, did you miss me?

Yeah, I, I missed you too, yeah.

Are, are, are you hungry?

Yeah, Charlie, let's get us something to eat.

Yeah, let's get you some lettuce.

Oh!

Oh!

♪ This is crazy ♪

You're so quiet, is everything okay?

Everything is perfect.

I love you, Andie

and I wanna spend the rest of my life

making you as happy as you make me.

Andie,

will you- - Yes.

Yes, Patrick Serrano, I will marry you.

Ma.

Henry, what's wrong?

I, I, I, I got a list from Dr. Hodges

of things to call her for, I had one of the things on list.

Which one?

It got really gray, like a shade being pulled down,

except I didn't pull it down and, and dizzy.

I'd better call her.

Call her right now,

you do exactly what she tells you to do, I'm on my way.

Thanks.

Oh, thank you.

Who's it from? - Congratulations!

Free champagne, we should get engaged more often.

You might be onto something.

You've reached Dr. Andrea Hodges.

Please leave a message.

Dr. Hodges, I don't feel right, um,

like, like your list.

I'm, I'm, I'm going to the hospital.

Oh no.

What's wrong?

A patient, I missed his calls.

I thought you weren't on call tonight?

I'm not, but I gave him my phone number

in case of emergency.

Hey, Manny, um, I'm looking for a patient, Henry Larkin.

Ah, EMTs brought him in about half an hour ago.

He came by ambulance?

Yeah, single car accident on Highway one,

he was driving and hit a power pole.

He was driving, you're, you're positive?

Talked to his mother

and she said that he called her in a panic.

I didn't, I didn't think he drove.

Um, sorry, where is he now?

Oh, I'm sorry, Andie, he didn't make it.

che)

The emergency doctor said that it was probably

just instantaneous, said he didn't feel any pain.

How could this happen?

He was supposed to call his doctor and I just,

I don't understand how she said to get behind the wheel.

You shouldn't be by yourself.

Now why don't you stay with me and Bill tonight?

We can figure it out tomorrow.

What am I gonna do without my Henny?

Ssh, ssh!

Hi, Andie.

Hi, Laura, um, nobody answered the front door,

so I thought I might find you back here.

Go ahead, he's in his workshop as usual.

Go right on in. - Thanks.

You looking for feedback

on your one, five or 10-year plan?

He was experiencing recent symptoms, nothing severe,

just mild dizziness, so I sent him home on a monitor.

I'd have done the same thing.

I told him not to exert himself,

but I didn't tell him that he shouldn't drive.

Henry was intellectually disabled, I didn't think he drove,

then I found this.

It was in his patient file along with his recent EKG

and med list, I should have said don't drive.

Did you tell him to call, if he felt worse?

O-of course,

but I gave him my cell, so he could reach me directly.

He gets nervous when he talks to someone,

that he doesn't know, he called just like I told him to,

but I-I missed the calls. - Did he know

to call the exchange, if he couldn't reach you?

Um...

Okay, alright, hold on, Andie.

You're their doctor, not their friend,

you can't know every detail

about every one of your patients.

If he was any other patient,

I would've assumed that he drove

and told him that he shouldn't.

Just, just breathe.

At this moment, you can't do anything.

How am I gonna face his mother?

What, what, what do I even tell her?

Nothing.

You say nothing, there's a procedure in these situations.

What, Henry Larkin's mother's

gonna get a letter in the mail?

She deserves to hear it from me.

Families can interpret that as an admission of guilt

and if they don't,

their lawyer will make that association for them.

Just, just file a report, go from there.

Hey, I've been call...

You okay?

Come inside.

Henry was always so sweet and kind.

He had just moved into his own apartment

and he had a job and was making all these friends.

He had worked so hard.

I'm so sorry that you're going through this.

I have a responsibility to do no harm.

He trusted me

and I failed him.

Don't you think you're being a little hard on yourself?

Did you talk with Dr. Fisher?

He said I should let the malpractice insurance carrier

handle it from here.

But that doesn't sound right to you?

To make a mistake and then just carry on

like nothing happened?

No.

So what are you gonna do?

Hi, um, Mrs. Larkin, I don't know if you remember me,

but I'm Henry's doctor, Andrea Hodges.

I know who you are.

I, um, just came over,

because I wanted to talk to you about-

What is there to talk about?

He said you gave him a list,

you said to watch the symptoms on it,

he did exactly what you said.

I-I told him if he started experiencing-

But how could you let him drive to the hospital?

Mrs. Larkin,

I didn't know.

Isn't that something that a doctor

should know about her patient?

Isn't that something that would be in a file?

You did know that he was doing

independent living classes, right?

Yes.

He always walked to the office,

he talked about walking to work,

I, I just never thought to ask.

Do you even know how the DMV decides,

if someone like Henry could drive?

Of course not, you just assumed

that he had a low IQ and he couldn't,

If you knew he drove,

would you have told him not to?

Yes, yes.

What are you doing here, really?

I...

I just, I just feel terrible.

So nothing to do with me or my son,

just come to unburden yourself?

No, no, no, that's not what I meant.

I don't have anything else to say to you.

Can you take another deep breath for me?

And another?

Are you hearing something bad?

Do you notice any trouble when getting a full breath?

No.

What about after you climb some stairs?

No more than usual, I know I'm not in the best shape.

What about at night, Selma, can you breathe

the same as usual when you're lying flat in bed?

Yes.

Do you use any pillows to help

or notice any swelling in your feet?

No and no.

What's going on?

Andie.

Selma Yiarkim was up front scheduling some scans and tests,

is she doing okay?

Yeah, I, ah, I just thought I heard some crackling

in the base of her lower left lobe.

Thought you heard?

Andie, cardiologists know they hear a crackle.

Does she complain about shortness of breath?

No.

Weight gain, other signs of fluid retention?

No.

So no actual symptoms?

Look, I understand your confidence has been shaken,

but an avalanche of unnecessary tests,

that's medical student care.

Look, you can't saddle your patient with unwarranted anxiety

because of your own.

Have you seen someone, gotten any counseling?

I, I haven't had, had time yet, no.

Well, you should.

There are a lot of resources available to you,

take advantage of it.

Take the rest of today and tomorrow off, it'll do you good.

I can't, I have a full patient load.

Your colleagues and I will pick up the slack.

I think the time away will be good for you.

Get your footing.

Andie, we're cardiologists,

cardiac disease is the leading cause of death

in this country, dealing with mortality,

it goes with the territory.

I know that.

You've lost patients before Henry

and you're going to lose more.

I've had patients die because of disease,

but Henry's death was premature and preventable.

It's normal to feel responsible when we lose a patient.

We get to know them so well,

that we go through grief too,

but you need to learn how to deal with that.

You do.

Go home.

I'm gonna cancel both of Selma's tests.

Huh?

I was just-

Trying to sneak out unnoticed?

Apparently not very well.

I tried calling you multiple times.

I know, I'm, um, I'm just not very good company right now.

Oh, well, lucky for you, Maxwell and Company,

I'll pull the weight for the both of us.

Another time?

Sure.

I'll, I'll, I'll call you, I promise.

I think it's a good idea, get some space, clear your head.

You don't think so?

I don't know what I think.

I'm going to Austin this week, you should come.

You want me to fly to Texas?

We can spend the afternoon eating barbecue

and avoid getting a sunburn.

It feels like I'd be running away from my problems.

No, not running, flying.

Think about it.

Ready, Dad?

I'm sorry, buddy, um, can we play a little later?

Come on, you promised.

No, I-I, I don't wanna interrupt, you guys should go play.

Will you play with us, Andie?

Sure, as long as I can be on your team, Will.

- Of course, yeah, let's go. - Hey.

What? I gotta go with the ace here.

- Yeah. - Yeah.

Yeah.

- Let's go, come on. - Let's do this!

Okay.

Hey, what's going on over there, you two?

Nothing, nothing.

Go, go, go, go, go, go, go, go!

Yeah!

- Yeah! - Yeah, high five!

Whoo!

Oh, really?

You think that's funny? - I do.

If this is too much, we can come back another day.

I talked to Henny's friends,

they're having a hard time understanding

how he was fine after dinner and just...

It's okay.

I need to figure out what kind of service to have for him.

Well, what are you thinking?

Oh,

something intimate,

something that'll help his friends register the loss.

That'd be beautiful.

And I've been thinking about something,

wanted to mention it when you were ready.

What's this?

It's an attorney, well, you remember last winter,

when my cousin, Cheryl was hit by that drunk driver?

He's not driving anymore, Cheryl's lawyer took care of that

and now the roads are a heck of a lot safer.

I know that you can't make sense of Henry's death,

but you will feel better,

if you stop it happening to someone else.

Hold that doctor accountable.

Thanks for staying.

I know it's probably not what you wanna do,

but I'm glad you did.

You brought the chocolate, right, Andie?

Oh, did we could get chocolate?

- I don't know. - Oh, I don't,

oh, wait, is this what you're talking about?

Alright, let's go.

It's no wonder why I'd want this forever.

Laundry's done, I'm heading home soon.

Oh, it's looks like this little guy's tuckered out.

I got him, don't worry.

I'll get him tucked in before I leave.

Enjoy yourselves, goodnight.

Goodnight.

Goodnight.

So my mother asked if we set a date yet.

You told your mom?

Is that okay?

Yeah, um, yes.

She just said that some venues need to be booked

a year out and it would be helpful to have a timeframe.

Yeah, that, um, that makes sense.

Yeah, we don't, we don't have to book anything just yet.

Um, I'm just dealing with a lot right now.

Hey, look at me.

We're gonna get through this, okay, together.

Come here.

straightforward.ty

The hospital won't fight it and it will settle

and it will be big.

I'm not interested in money.

I wanna make sure this never happens to anyone else.

The only way the medical world is motivated to fix things

is to pay dollars.

Well, that's not good enough.

I want Dr. Hodge's license suspended.

She'll most likely go before a review board,

but that's not a common outcome with a case like this.

My son is not some case,

he was a person and her negligence

took away the most important, valuable thing in my world.

I can't let her do this to someone else

and she shouldn't be a doctor

and if you can't help me, I will find someone who can.

So we get to the end of the dinner

and I offer to split the check and he gives me this look.

Because he wanted to pay for it?

He wanted me to.

You don't know how lucky you are.

You definitely found one of the good ones.

Hm, do you wanna carpool

to Phil Baker's retirement party next week?

I totally forgot that was coming up. Thanks.

I think I want dessert,

creme brulee?

Shouldn't we grab the check, aren't you on shift soon?

I'm off, I had some vacation time

and if I don't cash it in, it just goes to waste, so.

I know what you're doing.

You don't have to worry about me, I'm fine.

Oh, okay, so then why haven't you told me about this?

Ah, it just hasn't felt like the right time.

We've been sitting at this table for almost 40 minutes,

you've let me drone on and on about my dating woes.

Look, it...

It's complicated.

I love Patrick and he makes me so happy,

but every time I look at the ring,

I just keep remembering that night,

just wanting one thing to have been different.

It's not the same, Andie.

What happened with your mother-

This isn't about her.

Okay.

It's open.

Hi, you, um, you heading out soon?

Yep, just wanted to say goodbye

and see if I could change your mind about Austin.

Thank you again, but it's gonna have to be a no.

Okay.

You look just like your mom,

you have her smile.

Just been thinking about her a lot lately.

Any reason?

Um...

You know she died when I was 10, she had been sick

and that day I, ah,

I went to the movies with my friends

and by the time I got dropped back off at home,

she was a lot worse and I didn't know what to do.

So I just laid down on the couch next to her,

just hoping she would get better.

Eventually a neighbor came over and called for an ambulance,

but by then it was too late.

Andie, you were just a kid.

I know, but that's the reason I became a doctor,

just because I don't wanna ever feel like that again.

Helpless.

Do you want me to call in sick?

I can stay.

No, no, no, I'm, I'm fine.

Are you sure?

Promise.

Okay.

Oh, I almost forgot.

I was afraid that I wasn't gonna be able

to convince you to come, so I went and picked up these.

I thought you and Willie could go to the game tonight,

it might be a nice distraction.

He asked for you.

You want my advice?

Well, that depends on what it is.

Go to the game and have some fun

and try the caramel corn, it's crazy good.

Have a safe flight.

Miss you already!

Henry's mother has already filed a claim

for wrongful death, someone's usually in their ear,

when they're moving this fast.

My job is to decide whether to deny her demand outright,

settle it, or take it to trial.

Now, an error doesn't mean that you were negligent

and even if you were,

it doesn't mean your negligence caused any damages.

Caused any damages?

He-he's dead.

Well, what we have to determine

is whether you were negligent

in not telling him not to drive.

A medical expert needs to weigh in on this.

As a licensed cardiologist,

I can state definitively that it did.

You know, Dr. Hodges, I usually get

these kinds of comments from the plaintiff's attorney.

Now it's gonna be harder for me to render a defense for you,

if you're not willing to- - I don't want it defended.

Okay, let's, let's put a pin in that.

If the mother should contact you-

We already spoke.

Where did she find you?

At her front door?

What did you say?

- I wanted to apologize. - Did you?

She barely let me get a word in.

Alright, look, you can't have any future contact

with his mother.

Alright, I'm gonna do my best

to settle this without a trial.

There's a downside to this though, you know.

I can think of about 100 downsides.

No, I meant specific to settling it.

If she gets any money at all,

it'll be reported to the National Practitioner Data Bank,

potential patients can find out about that.

They should.

They're choosing someone they trust

to help make their medical decisions.

They should have access to all the facts.

Dr. Hodges, that kind of report,

it's gonna follow you for as long as you practice medicine.

It's gonna follow me for as long as I live.

- Hey. - Hey.

You're just in time, Andie, we're having an early dinner,

do you care to join us?

Thank you, Laura, but I'm not very hungry.

Even for my famous coconut-crusted haddock

with pomegranate salsa?

I'm gonna have to take a rain check.

He's out back.

Thank you.

So I am being sued for wrongful death.

That's not uncommon after adverse events.

I met with the insurance guy and he wants to settle.

If the adjuster can resolve it,

it's less expensive for the insurance company.

He said I could benefit from disclosure training.

It teaches us how to show empathy without admitting fault.

I've gotten through college, med school, residency,

but now I need to be taught how to apologize correctly?

We live in a litigious society, you know that.

Hand me that rag.

It's beautiful.

I've always loved lighthouses,

they guide ships in uncertain waters back to shore.

I've got more bad news,

the Larkin case is going before a peer review.

That was on my list of goals to be part of that committee,

but defending myself wasn't exactly what I had in mind.

Specifically, you said peer review

was a way to continue learning in medicine.

Did you mean only when other doctors have problematic cases?

You've always consulted me for the tough cardiac questions,

makes me think you value my opinion.

Of course I do.

When I tell you you're a great doctor,

in spite of an extremely unfortunate event,

it appears you don't have the least bit of faith in me.

Come on inside.

We're having fish.

I would love to,

but I actually have a date with a seven-year old.

Oh, I see.

Well, that clearly takes precedence.

Wow, I bet that puck almost broke the glass.

He almost got the hat trick.

Is he your favorite player?

He's the best, my dad said he skates like a water bug.

I think he's gonna make the All Star team this year.

We'll see, come on, let's go.

How about you use the restroom, before we head home?

Okay.

I'll take your stuff.

I'll be right out here waiting for you.

Okay.

A pole, a power outage, a fatality,

sounds like an accident, but as details continue to emerge,

it may be anything but.

"On the Hook" with Brenda Lopez.

The recent power outage involved one square mile

and over 5,000 residents.

However, the most devastating loss was not of electricity,

but of a life and "On the Hook" is learning today,

that it may have been preventable.

Mrs. Larkin, you called the cause of this tragedy

medical negligence and an inexcusable violation

of the needs of the disabled, why?

My son wasn't feeling well

and he shouldn't have been driving,

but his doctor didn't tell him not to.

Why not?

Because of who he was.

So Dr. Andrea Hodges just assumed,

that because of his intellectual disability,

he couldn't drive?

I don't think she took the time to ask him.

That seems so basic.

Hey, Andie.

Hey, where, where did you find this?

The internet, I don't know how many people saw it.

It's airing at 11.

I mean, she called me up by name.

Who airs a grievance,

no matter how much pain they're in on a news segment?

Clearly somebody who doesn't feel

like they're being listened to.

Or someone who's being encouraged

to handle it this way.

Either way, it, it doesn't matter.

What are you gonna do?

I don't know.

Ah, let me call you back.

Will?

Will!

Will!

Will!

Will!

Will!

Will, sorry, Will!

Hi, um, can you make an overhead announcement?

I-I lost a child, he's about this tall and um-

- Andie! - Will!

Are you okay?

I should have never taken my eyes off you.

Where'd you go?

I got a puck.

I'm so sorry.

- It was scary. - Hm.

I mean, not scary like danger or monsters or bad guys.

Mm-hm.

I mean, scary like fun.

Hm, well, it's a good lesson, Will

for museums or amusement parks.

If you ever get separated, we have a plan now,

meet at lost and found.

Seems like you two found a great plan,

even if you didn't do it on purpose.

Will, if I didn't mention it before,

I'm really proud of you, you were smart and, and brave

and you did just the right thing.

Thanks, Andie.

I need to get some air, I'm just gonna go for a walk.

Okay.

Andie, what are you doing?

I, um, I just, I wanted to wait until you got home

and then I could explain.

Hey, I already told you, it could've happened to anybody.

Yeah, yeah, it could've happened to anyone,

but it happened to me, it happened on my watch

and if something terrible would've happened-

But it didn't.

It's okay.

You're okay.

Sorry, I'm so sorry.

Come here.

I love you.

This changes everything.

Hospital received hundreds of calls after the broadcast,

it's a sign of the times.

The other partners can't ignore this.

We've already discussed it.

And what was the consensus?

That your clinical skills are flawless

and that none of us would've asked you

to join the practice, if they weren't.

And despite what some tabloid insinuates,

your patients have a true connection to you.

That could be said about most doctors.

No, most doctors aspire to be excellent clinicians,

they settle for just enough of the humanity to get by.

That means they can go a little easier on themselves,

if there's an oversight.

Every one of us has been through some form of this,

it's part of being a physician, you deal with it.

This isn't the place for it.

Maybe it isn't.

Don't let the very thing that makes you a great doctor

be your downfall in medicine.

It's going to be a very rough ride from here on out,

I need you to prepare yourself for that.

Henry was an eagle of sorts,

courageous in his pursuit of independence,

powerful in the mastery of his skills,

which didn't come easily.

But he was blessed, because he had a mother,

who gave him the greatest of gifts,

the freedom to live a life on his own,

even when she knew he'd be leaving

the protection and certainty of her home.

Now, the eagle is a brave and elegant bird in its flight

and Henry has taken flight now too,

soaring gracefully among the angels.

Our heart tells us not to let him go, it's difficult,

but it's not up us to hold him back from that beauty.

Hello?

Hey, um, can we talk?

Glad you called, I was getting worried.

So what do you wanna talk about?

Andie, it's okay.

I-I don't think I can do this.

What do you mean this?

Us, I thought I could handle it.

Whoa, whoa, slow down, where's this coming from?

Things are just really messy right now

and they're about to get a whole lot worse.

Andie, we're a team.

There are going to be times when life gets hard,

the whole point is it'll be easier to get through together.

This isn't just a bump in the road, Patrick,

I am talking lawsuits, a public smear campaign,

everything that I've worked for just disappearing

and, and I can't bring that into your life or Will's.

Don't we get a say in that?

The newscast is just the beginning and I don't know

where things are gonna go over the next few months,

but we always agreed that Will needs to come first

and if this brought any harm to him or you, I...

I don't know if I could live with that,

I'm not willing to take that chance.

Andie, I am not looking for perfection in a partner

and I hope that's not what you're looking for in me.

I wanna help you get through this,

you don't have to do this alone.

Yes, I do.

Please.

So sorry.

Okay, gear's in the car, you ready?

Hey, hey, hey, slow down, slow down.

Are we picking Andie up on the way?

Ah, not today, buddy.

Oh, really?

Where are your cleats?

Oh, in your bedroom on the floor in the closet.

Oh, I made a sandwich for you,

if you're hungry, I can wrap it up for you.

Thanks, I'm fine.

So I know we scheduled a day off on Tuesday,

but Andie was supposed to take him and-

It's no trouble.

I'm sure she's quite busy at the hospital.

Andie and I aren't gonna be seeing each other anymore.

I'm sorry.

I know it comes as a bit of a surprise,

but we both thought that this would be for the best.

Oh, I saw the news report on the television,

I can't imagine how painful it must have been for Andie.

I'm sure that mother is suffering,

but she's taking it out on the wrong person.

Hey, Dad.

Hey.

Since Andie can't come to the game,

can we record it for her?

She told me she hates to miss them.

- Sure. - Awesome!

- Okay, you ready? - Yeah.

Okay, come on, let's go, big game.

Bye, guys.

Hello?

Hey, you left me a ticket for Atlanta.

I need a favor.

Atlanta, why would I go to Atlanta?

You're not.

Well, this ticket says I am.

I wanna show you something.

It's the only way that I can get you through security

into the gate, can you do that for me?

Okay.

I'll see you then.

Hey, what is this all about?

You'll see.

Follow me, watch what happens.

Excuse me, is everything okay, Captain?

Is it going to be a rough flight?

Everything's fine, we expect it to be smooth

and we'll let you know if that changes

and you be sure to let us know if there's anything we can do

to make you more comfortable.

Thank you.

I don't understand.

I wanted you to see them, they trust me,

but do you know why some of them still look nervous,

wanna look me right in my eyes?

Why?

Because they know I'm human.

They know the mechanic's human, the fuel guy's human,

they trust us to do our job.

But in spite of every effort to the contrary,

something could still go wrong, they know that.

I'm not sure of your point.

Would you stay with me, if something went wrong?

If I did exactly what you did,

would you push me away or would you stick by my side?

It's not the same.

Should I blame Will's mom's doctors for her death?

Patrick.

Couldn't something have been done to save her?

I-I don't know the specifics,

I-I'm not her doctor, I can't answer that.

Try.

Medicine isn't a perfect science.

So medicine isn't perfect, but a doctor should be?

It's not always about the medicine,

it's about what we should have done and didn't do.

I wish you would just let me help you.

I know you're hurting.

It's not about me.

You should have seen his mother,

the look on her face,

I caused that pain, Patrick, there's no reconciling that.

I appreciate what you're trying to do for me,

but I need to be on my own for a while.

I don't know how to let you go.

That's why I did it for you.

Captain.

You should go on.

n fal)

Coming.

Hey.

You okay?

Can we talk?

Yeah, come in.

I need you to be honest with me, it's about a case.

I don't know.

Andie, I can only ask a cardiologist who I trust.

Okay, tell me about the patient.

My patient yesterday, a really sick guy, very unstable,

Dr. Sandler wanted to check his potassium,

told me to get his blood drawn at 11,

at 11:15, he went into full cardiac arrest.

He didn't make it.

What was his potassium level?

I don't know, because it was never drawn,

I didn't realize it until after he coded.

- The lab never drew it? - No.

15 minutes is within the accepted window.

He should have caught it, you know, it wasn't a stat lab,

but I knew how important it was.

Well, look, that's because you

are the most conscientious nurse I know.

Look, you wanted my honest medical opinion,

well, here it is, if the blood had been drawn

and if the lab had run it at lightning speed

and if the results had come back abnormal,

and if Dr. Sandler had picked up right away

and if you were able to treat it

all within those 15 minutes,

would the patient still be alive?

Highly unlikely.

And what were you doing during those 15 minutes,

were you in the nurse's lounge snacking on popcorn?

No.

I was titrating dopamine on another patient

trying to salvage what's left of his kidney function.

We're only given a few minutes with each patient

and when we start allocating more time than that,

we're taking it away from another patient.

Could you have caught the problem?

Maybe in a perfect world, that's not the world we work in.

A lot of other nurses wouldn't have even given it

a second thought if they could have done any better,

given the circumstances.

Thank you.

Why are you so much easier on me than you are on yourself?

Andie, I miss you, we all do.

I miss you too.

I, um...

I just don't think being back at work

is what I need right now.

What do you need?

Hey, bud, I wanna talk to you about something, okay.

Andie and I, we've decided to take a break,

not see each other for a bit.

Is it 'cause I got lost?

No, no, of course not, Willie, it's nothing you did.

She loves you.

Andie's just going through a hard time right now

and she needs some space to deal with it.

Will she still come watch my games?

When she can, I'm sure.

Andie's still gonna be a part of your life,

it's just gonna be a little different.

But I don't want it to be different.

Who's going to cheer for me loud like she does?

It's okay.

"If the room feels like it's a spin,

when you get off the teacups at Disneyland

or if it feels like the shades are being pulled down,

call me, here's my cell number.

Call me even if you have no real reason,

but you feel like you want to."

I'm not supposed to speak to you.

I know, it's not good for the case,

I was told the same thing by more than one attorney.

I just need 30 seconds of your time and then I-I will leave.

You said that I should have known that Henry drove,

you're right, if I had,

I would've given him different instructions.

I assumed that he didn't just like you said.

During this negotiation, someone may say that it was okay,

that I never asked him if he drove,

I don't think that's true.

I should have known that about him,

that's the standard of care I expect of myself

and that's what Henry trusted me to do.

Not just to be nice to him,

but to take diligent care of him and I failed to do that.

I'm so sorry for everything.

is not meant in any wayhiss

to minimize your sorrow and I apologize in advance,

if our discussion sounds uncaring.

Now I'm gonna lay some facts out for you,

but please keep in mind,

that you're free at any time to get an attorney.

I met with an attorney

and I decided to try and handle this myself for now.

Now there are two reasons it benefits us

to sit down face to face and try to work this out directly,

instead of referring it to the courts.

First, it's expedient, with this resolved,

you can devote your emotions to your loss

and begin the process of healing

to whatever extent that's possible.

Second, you don't give a third of your money away

to an attorney and that benefits us too.

I understand that.

Now, as you were probably told,

you're not compensated for loss of income,

because your son was not providing for you financially.

So we're talking about pain and suffering,

compensation for the loss of comfort you suffer

from Henry's absence.

Now the law of this state-

Can-can,

can you just skip it and get to the bottom line please?

Of course.

I'm prepared to give you $50,000.

I accept.

That-that's not enough.

That's my decision.

Wait.

You need to come back, that was just a starting offer,

they need to make you whole.

I was never interested in the money,

it can't make me whole.

I-I didn't mean,

I know, I-I'm just trying to do the right thing.

You are one of the few people that he trusted,

Henry didn't like doctors, but he liked you

and I should've known that his trust was not misplaced.

He was a lot shrewder than people gave him credit for.

The world can be a really cruel place, Dr. Hodges,

people like Henry,

they bear the worst of it.

I was just so angry at myself.

I watched over him his whole life

and I wasn't there

and I swore that I would do everything,

everything in my power to protect him.

I can't imagine how hard that must have been,

stepping back,

but Henry was so proud of everything,

that he had accomplished.

I let him down.

I let him down.

No, you didn't.

You believed in him.

The world needs more doctors like you, not fewer.

What the world really needs is more mothers like you.

Hm.

Now that is a first, I've been at this some 36 years,

thought I'd seen it all.

The doctor wants to give the claimant more money,

the deceased's family wants less,

definitely a first and that ain't the kicker.

I could cancel Dr. Hodges' policy,

I could raise her premium

and you could probably have a partners meeting

and vote her out of your practice,

but I'm not gonna cancel her

and I'm asking you not to vote her out.

Hey, if I were ever sick,

I'd want someone like that taking care of me.

Ever wonder if some people were put on this Earth

just to keep the rest of us from getting stale?

Unfortunately, whether she's permitted

to continue practicing is out of my hands.

Dr. Fisher?

Peer Review Committee hearing is tomorrow.

Okay, what, what kind of actions can they take against me?

The most extreme, they can pull your hospital privileges.

Here I am thinking leaving medicine is my decision, but-

Is that something you're giving serious consideration?

Leaving?

I ju, I just wanna do the right thing.

You became a doctor for a reason,

you're respected and you're competent,

but no matter what the outcome is,

I couldn't be more proud of you.

Dr. Fisher!

The Peer Review Committee has completed its review.

We're not going to rule on the first issue,

whether you should have known

about your patient's driving status.

We couldn't find a standard of care,

that reflected comparable factors in this case,

but on the second matter, we unanimously agree,

that while your intention was noble,

you should not have given this patient your cell number

without also giving explicit instructions

on what to do, if you couldn't be reached.

We also agree that this is not a cause for concern

about your ability,

however, you have only been in practice for one year,

so ongoing scrutiny is advised.

Our recommendation is that you be placed

on a one-year probation,

you will undergo subsequent evaluation at that time.

I appreciate the review and recommendation,

but it won't be necessary.

I've decided to leave the practice.

That is not our recommendation.

Right now, I can't be the doctor that my patients need

and they deserve nothing less.

If that is your decision.

There may be no standard of care

on the driver's license issue, but I wonder who here

would've handled it any differently.

I'm not clear on what you want me to report.

Give an update, tell people how we resolved this.

The segment's called "On the Hook," not "Off the Hook."

So let me ask you a question, did you call her,

hear what she had to say before my interview aired on TV?

We were just using her as an example to show

how medical professionals sometimes treat the handicapped.

An amicable settlement isn't news.

But it's the truth.

Mrs. Larkin, the doctor goofed, then apologized

and you forgave her, there's no story there.

Let's go.

You know, um,

we don't like that word.

What word?

Handicapped, do you know where that comes from?

There was legislation in the 1500s,

begging was permitted in the street

for people who were disabled.

Those who carried their cap in hand

were considered worthless,

handicapped.

We don't like that word.

Dr. Hodges, we have an emergency.

We have got a patient having chest pains and think

he may need to go to the cath lab right away.

Can you take a look?

Ah, I'm on leave.

I just needed to get some things from my locker.

You should page Dr. Fisher. - He's out.

Can you just look at the EKG and let us know what to do?

I don't know how much time he's got.

Diffuses to depression.

Code blue in exam room B.

Code blue in exam room B.

- Okay. - He's in V fib.

We're gonna need the paddles.

Leila, charge the paddles to 200 joules.

Charging.

Yeah.

Stand back, stand clear, ready to shock.

Shocking.

Let's go again, stand back, stand clear, ready to shock.

Shocking.

We got rhythm, he's got a pulse, but it's weak.

Start him on one gram magnesium IV

and prep a lidocaine infusion.

Let's get him to the cath lab stat.

Yeah.

I'd like to come back on a limited basis

to see my patients, but I want more time allocated

to each appointment.

So you're the one on probation, but you're dictating to me

the conditions by which you'll work?

Hm.

Maybe.

Maybe?

Maybe I'll agree to that.

Are you ready to come back?

I am, this is where I belong.

You warned me that what makes me a great doctor

could be my downfall, if I let it,

that's a risk I'm willing to take,

I don't ever wanna lose that connection with my patients.

So can I expect you back at the office tomorrow?

Monday, there are some things

I need to take care of first.

Yeah.

Come on, Will, kick it!

You got it, you got it!

Whoo!

That was awesome!

Hey, Charlie.

There you go, you hungry, buddy?

Let's get you something.

Excuse me, Captain.

Nervous flyer, can you manage a brief chat

before we take off? - Of course,

He'll talk to you for a second, sometimes that helps.

Don't worry, he's nice.

Andie.

I went to Will's soccer game

and Mrs. Hecht said you'd be here.

I just wanted to apologize.

You don't need to apologize.

I shouldn't have pushed you away like that.

Some things you need to do on your own.

Some things,

I don't want to, not anymore.

You don't have to.

I love you.

I love you too.

Ladies and gentlemen, it looks like it's gonna be

a fantastic flight, settle back, relax

and imagine all the amazing things,

that are gonna happen to you today.