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These are the user uploaded subtitles that are being translated: 1 00:00:08,000 --> 00:00:14,976 custom sign company in America poses as a recently divorced rocker chick who has a really hard time keeping a job movies 2 00:00:15,000 --> 00:00:17,333 okay for her age she's just very hip 3 00:00:24,000 --> 00:00:28,864 by working in the front lines oh it's cold this CEO finds out the field is no 4 00:00:29,000 --> 00:00:34,824 piece of cake this is a lot harder than my real job uh-oh she's a prima donna oh she needs a 5 00:00:37,000 --> 00:00:43,976 sucker now kitty cat come here here kitty kitty kitty kitty kitty how will she react when the journey takes an 6 00:00:44,000 --> 00:00:49,976 emotional turn struggle and this hasn't been easy we actually lost the house today you lost your house again weak for 7 00:00:50,000 --> 00:00:52,467 today find out next on Undercover Boss 8 00:01:03,000 --> 00:01:08,976 headquartered in Carrollton Texas FASTSIGNS International is the industry leader in custom sign and graphic 9 00:01:09,000 --> 00:01:13,800 solutions with 530 locations worldwide FASTSIGNS International has an annual 10 00:01:14,000 --> 00:01:18,976 revenue of more than 300 million dollars overseeing the 4,000 employees that keep 11 00:01:19,000 --> 00:01:26,424 this company running is one one I'm Kathryn Monson I'm the president and CEO of FASTSIGNS international FASTSIGNS was 12 00:01:27,000 --> 00:01:33,976 founded in Austin Texas in 1985 by two gentlemen Gary Solomon and Bob Shannon Baum they had seen a new technology of 13 00:01:34,000 --> 00:01:39,760 cut vinyl and that really is what transformed the sign industry and they opened a sign shop 14 00:01:40,000 --> 00:01:46,976 and then they opened a second and then they opened a third and they found out it was a little bit challenging to run so they decided to franchise and very 15 00:01:47,000 --> 00:01:53,976 quickly the franchise took off and fast lines is the largest sign company in the world I started with vast signs in 16 00:01:54,000 --> 00:01:59,976 February of 2009 in the depths of the recession and there are some tough choices you have to make as a CEO of a 17 00:02:00,000 --> 00:02:06,976 company there were certainly times that I was concerned about how people would feel about me but more important than 18 00:02:07,000 --> 00:02:12,976 being liked is doing what's right for the company I was born in Washington DC and by the time I was 3 I was in 19 00:02:13,000 --> 00:02:18,120 Southern California I am the oldest of four I'm the outgoing boisterous one and I 20 00:02:19,000 --> 00:02:24,120 had a childhood that had wonderful parts to it and also not so wonderful parts my 21 00:02:25,000 --> 00:02:29,976 brother Chuck was a big-time surfer then he had this unfortunate accident when he was 16 22 00:02:30,000 --> 00:02:35,976 he got out of the water and put his surfboard up in the sand and ran down to go body surfing and don't under a 23 00:02:36,000 --> 00:02:40,672 breaker and hit his head on a sandbar and broke his neck so he's paralyzed 24 00:02:42,000 --> 00:02:47,976 from the shoulders down he's a quadriplegic my brother was in the hospital for about six months after he 25 00:02:48,000 --> 00:02:50,400 broke his neck I was there everything 26 00:02:56,000 --> 00:03:01,976 here's this amazing man who's a quadriplegic who has an amazing outlook on life that has created this charity 27 00:03:02,000 --> 00:03:08,976 wheels of mercy to help people who can't afford wheelchairs get them and he's making a difference every single day 28 00:03:09,000 --> 00:03:13,976 certainly there are people who have worse childhoods than I and I would say more people who had better childhoods 29 00:03:14,000 --> 00:03:18,864 and I my mom was an alcoholic I grew up in an alcoholic home she was mean and 30 00:03:20,000 --> 00:03:24,928 belittling and nothing that I did was ever right there was a time where mother 31 00:03:27,000 --> 00:03:31,544 became violent she took a big glass object and broke it over my forehead 32 00:03:32,000 --> 00:03:36,928 split my face open you know just crazy things and so we actually went to court 33 00:03:37,000 --> 00:03:41,608 got a restraining order against her she went to a public park in Maryland 34 00:03:42,000 --> 00:03:46,352 and shot herself in the chest with a 12-gauge double-barreled shotgun 35 00:03:53,000 --> 00:03:58,120 we were estranged but she still your mom and so I was afraid that I might be that 36 00:04:01,000 --> 00:04:05,864 same way so I made a decision not to have children and so I'm very work folks 37 00:04:08,000 --> 00:04:14,976 I made a decision to leave Southern California for this position and yeah I miss my friends and yeah there were some 38 00:04:15,000 --> 00:04:19,928 tearful nights where I felt lonely I had some people say you're too focused on 39 00:04:20,000 --> 00:04:24,976 work here oh we're colleague you don't have any work-life balance at this point 40 00:04:25,000 --> 00:04:31,016 in my life I'm single I've been married twice before certainly I would love to be married again 41 00:04:33,000 --> 00:04:35,400 I want to go undercover to learn what 42 00:04:38,000 --> 00:04:43,976 training and tools and resources we need to put in place so that our people can live our new positioning of being more 43 00:04:44,000 --> 00:04:48,160 than signs and more than fast that's a look well becoming a visual 44 00:04:49,000 --> 00:04:53,736 idea company oh yes that is perfect while undercover I'm gonna be posing as 45 00:04:54,000 --> 00:05:00,976 Louise steely a recently divorced rocker chick who has a really hard time keeping a job the people I work with will be 46 00:05:01,000 --> 00:05:05,976 told that I'm a contestant on a reality TV show called second chances where people who want to try a new career get 47 00:05:06,000 --> 00:05:07,200 a second chance 48 00:05:20,000 --> 00:05:26,976 today I'm excited to work with our Center manager here because we're gonna do site surveys a site survey is when you've gotten an order and now you're 49 00:05:27,000 --> 00:05:32,976 gonna go measure and make sure that you're doing the right type of sign what I want to find out today is are there 50 00:05:33,000 --> 00:05:37,976 any opportunities that we haven't thought about and so I think being at the very beginning of a project doing a 51 00:05:38,000 --> 00:05:44,976 site survey I'm gonna learn if there's things we've overlooked it's cold this right now well you always have to work 52 00:05:45,000 --> 00:05:50,976 out when it's cold yes I'm hi Louise designs nice to meet you so today what we're gonna do is um do 53 00:05:51,000 --> 00:05:57,976 some site surveys so what I'll do now is to show you some catalogs just to give you an idea of what to offer a customer 54 00:05:58,000 --> 00:06:03,976 when you talk to him and you're often outside in this kind of cold weather oh yeah a couple times a week oh it's cold 55 00:06:04,000 --> 00:06:08,416 my feet are frozen my first impression of Louise was that she's in the 56 00:06:09,000 --> 00:06:13,928 pre-madonna complaining about being cold and it's life so she isn't sucking up 57 00:06:14,000 --> 00:06:20,976 okay so the most common thing we do our banners okay we can print full-color graphics pictures whatever to the 58 00:06:21,000 --> 00:06:26,976 material so the name his business is Gault industries what they are is more of like a construction company their 59 00:06:27,000 --> 00:06:32,976 logos not real flashy but it's something that has to be up there so that people know what it is I think the building 60 00:06:33,000 --> 00:06:37,544 looks kind of shabby um so you think they're gonna make the outside look 61 00:06:39,000 --> 00:06:43,976 better I think that maybe that we ought to recommend that they paint it I would 62 00:06:44,000 --> 00:06:49,976 never ever say that to a customer whether I think it or not you don't want to offend them because there's plenty of 63 00:06:50,000 --> 00:06:54,976 the sign companies out there that you can go to what I'll just start doing is I'm gonna measure this garage door take 64 00:06:55,000 --> 00:06:59,976 the picture back to the store and scale it it's really important to take accurate measurements you don't want to 65 00:07:00,000 --> 00:07:06,976 make something too big and you have your installer come out here and then you're embarrassed because it doesn't fit snow are tending is a lot easier just 66 00:07:07,000 --> 00:07:12,632 put a little too much whiskey in the drink and everything is cool oh okay so what do that 67 00:07:15,000 --> 00:07:21,976 1:17 and what we'll do is draw the picture of the garage door so here's the door and then I was also thinking maybe 68 00:07:22,000 --> 00:07:26,864 putting a logo on that door there kitty cat here kitty kitty kitty kitty come 69 00:07:28,000 --> 00:07:34,976 here here kitty kitty kitty kitty kitty kitty come here hi come here louise seemed very distracted I didn't even know what to 70 00:07:35,000 --> 00:07:41,400 say we're here to do a job your cat fan I'm just an animal nut hey cat if the customer was out here I 71 00:07:43,000 --> 00:07:48,976 would have been completely embarrassed that she did that we are going to go to another site it's a boxing gym do you 72 00:07:49,000 --> 00:07:54,056 see this cat yes you know do you believe in reincarnation um anyway never mind I 73 00:07:55,000 --> 00:08:00,976 people think I'm a little trippy that way but I'm thinking look at how this cat is totally mesmerized by us yep 74 00:08:01,000 --> 00:08:04,776 honestly I don't think that I could have Louise in my office 75 00:08:07,000 --> 00:08:12,976 Canali you've been with fast line I've been with fast science for four years it's good because you get some support 76 00:08:13,000 --> 00:08:16,520 from the franchise as far as the marketing and stuff but 77 00:08:18,000 --> 00:08:24,976 I think that there's a lot of things that the chain like a lot of our current clients get the email marketing and they just think 78 00:08:25,000 --> 00:08:29,976 it's junk mail it looks like junk mail certainly I'm disappointed to hear that Jen doesn't feel that all of our 79 00:08:30,000 --> 00:08:35,976 marketing materials are first class and I just don't think that's effective I think we need to step back and take a look and see if there's something to 80 00:08:36,000 --> 00:08:42,976 what Jen says so where exactly are you from I am from Hyattsville Maryland which is just outside of Washington DC's 81 00:08:43,000 --> 00:08:50,104 oh I'm originally from Pittsburgh what got you from Pittsburgh to st. Louis a bowling scholarship how cool be my 82 00:08:51,000 --> 00:08:57,976 husband that they're bowling really and your husband's name Gary I'm still bold yeah three nights a week sometimes I 83 00:08:58,000 --> 00:09:03,976 don't see Gary for two or three D how long an urn two years we put together for six years what do you like to do 84 00:09:04,000 --> 00:09:08,864 horseback ride forever since I was four oh go horseback riding yeah I love it 85 00:09:11,000 --> 00:09:18,360 this is it right here this guy's wants to get more exposure to Manchester Road which is a busy road okay hi yeah how 86 00:09:21,000 --> 00:09:27,976 are you I am kind of nervous about Louise meeting the customer police I was doing any more David David hi Dana 87 00:09:28,000 --> 00:09:36,000 you're sweet you don't make suggestions that are out of the blocks I think that's really important for her to grasp that concept that worries me so um you 88 00:09:38,000 --> 00:09:43,976 walk her around and show her exactly what you're looking for all right sounds great well outsides where the sun's 89 00:09:44,000 --> 00:09:48,976 gonna go all right you'd like to see something on all three different spots okay 90 00:09:49,000 --> 00:09:53,544 see they're gonna be vertical or horizontal all right I'm gonna see if I 91 00:09:56,000 --> 00:10:00,288 get in through those bushes okay 73 and six okay great hey David all 92 00:10:04,000 --> 00:10:09,976 right we've taken a lot of measurements and what we're gonna do is put together some drawings so that you can take a look at 93 00:10:10,000 --> 00:10:16,976 it sounds good all right thank you so much for your time we'll be back you in two days I'm everybody's thankless at first was a 94 00:10:17,000 --> 00:10:22,976 little rough but at the end she took good measurements figured it out so I think that really impressed me I think 95 00:10:23,000 --> 00:10:27,976 you did a great job and getting the whole idea what exactly they're looking for we hop in the car and get one of 96 00:10:28,000 --> 00:10:35,104 course right oh and one more thing yeah um which legs the one with a really light out I would love to okay great 97 00:10:39,000 --> 00:10:40,680 let's do it alright cool 98 00:10:48,000 --> 00:10:52,864 it was so exciting to watch her bowl that level of skill is just amazing okay 99 00:10:54,000 --> 00:10:56,133 ready all right okay you got this 100 00:11:10,000 --> 00:11:14,416 my question for you is how do you balance a job you love a husband you 101 00:11:17,000 --> 00:11:21,160 love and passions you though when you passion about something just 102 00:11:22,000 --> 00:11:26,976 make it house make time for it you know I would just be passionate about whatever Gandhi 103 00:11:27,000 --> 00:11:33,976 be passionate these good advice this is my first job and recover and I didn't expect it to have such a personal effect 104 00:11:34,000 --> 00:11:36,667 on me and it really made me reflect on my 105 00:11:39,000 --> 00:11:45,976 passion horses were the amazing thing that got me through tough times in my childhood and I've kind of put it on 106 00:11:46,000 --> 00:11:48,467 hold and maybe I need to bring it back 107 00:11:53,000 --> 00:11:56,712 oh that's a good one but um right now my commitment is fast 108 00:12:01,000 --> 00:12:06,184 signs coming up the boss finds herself in a sticky situation uh-oh bad drop myself 109 00:12:10,000 --> 00:12:13,648 into a bit of a pickle and later her patience is tested Oh 110 00:12:24,000 --> 00:12:28,928 Catherine Monson the CEO of fast science International is a boss undercover in 111 00:12:29,000 --> 00:12:36,680 her own company hi Yuri steelies nice to meet you her co-workers think she's part of a reality show called second chances 112 00:12:37,000 --> 00:12:41,160 about a divorced rocker chick that needs help deciding on a career 113 00:12:45,000 --> 00:12:49,800 I'm in Austin today this is where the concept for fast signs got started and 114 00:12:50,000 --> 00:12:55,976 today I'm going to be working in the production area which is really the heart and soul of this business and it's all the different things that go into 115 00:12:56,000 --> 00:13:01,976 making signs this location is a little unusual in that it actually handles the production for three different fast 116 00:13:02,000 --> 00:13:07,976 signs locations so I'm really excited to see how they manage the workflow in this busy environment but I'll also admit I'm 117 00:13:08,000 --> 00:13:14,976 a little bit nervous I've never touched a piece of equipment I've never touched a sign this is signs 101 for the CEO 118 00:13:15,000 --> 00:13:19,096 hello I'm Jill I'm Louise my new trainee yes I'm your new trainee 119 00:13:20,000 --> 00:13:22,200 okay for eight she's just very hip 120 00:13:25,000 --> 00:13:29,976 contemporary I guess so but you know it's Austin we keep it weird here today I'm going to teach you 121 00:13:30,000 --> 00:13:35,976 how to do production for signs I'm excited I can't wait okay so Emily each store does their own 122 00:13:36,000 --> 00:13:41,976 production but we're special we do freshen for three stores so we're really busy this is kind of a rough idea what 123 00:13:42,000 --> 00:13:48,976 the sign is going to say no parking anytime I take you over here I'll show you what we do and I'll let you work on 124 00:13:49,000 --> 00:13:54,824 the second one okay these are two separate signs is the edge of one sign so can I do that on 125 00:13:56,000 --> 00:13:59,648 this side sure I like poke it a little bit wow that's cool 126 00:14:02,000 --> 00:14:08,912 okay the next part when I take out the little O's in the centerpieces centerpieces and you just have full way 127 00:14:09,000 --> 00:14:13,976 we try not to make mistakes to do that we're so busy we don't have time to go back and again so I'd better not make a 128 00:14:14,000 --> 00:14:16,600 mistake yes oh I just stuck what do I do 129 00:14:23,000 --> 00:14:27,864 yeah just like that you peel it off a little bit oh oh oh I messed it up it's 130 00:14:30,000 --> 00:14:35,976 a little not great with the knife's yet but that takes a while to get coordination down and it's not the 131 00:14:36,000 --> 00:14:40,976 easiest thing to do the next step is we want to put this on aluminum so let's go get a preview of 132 00:14:41,000 --> 00:14:46,976 the stomper so there's really a machine called a stomper the stumps here we just call it the stomper for short these 133 00:14:47,000 --> 00:14:52,976 little edges of the tape that's what we're gonna chop it out it just slide it in here try to line it up to the blade 134 00:14:53,000 --> 00:14:55,733 and then now I just step down to step down 135 00:15:04,000 --> 00:15:10,720 I've never put a sign together in my life I don't know what I'm doing sometimes it's easier if you get one 136 00:15:12,000 --> 00:15:16,800 foot on this side and step this way we make science we're not making rockets 137 00:15:20,000 --> 00:15:24,992 eventually come second nature yep now we go back to where we first started just 138 00:15:26,000 --> 00:15:32,848 like we did in the little one you lit oh wow it's a thing of beauty how long have you been doing this I have 139 00:15:33,000 --> 00:15:37,928 actually been at this place for 13 years Wow so how about you where do you see 140 00:15:39,000 --> 00:15:46,616 yourself in five years the whole reason I got involved with this TV show second chances was maybe I have the opportunity 141 00:15:47,000 --> 00:15:51,800 to get a franchise well the only bad thing about having a franchise would be 142 00:15:52,000 --> 00:15:56,864 the corporate move slowly we have to compete against 150 different sign shops 143 00:15:58,000 --> 00:16:03,976 in this town a lot of those are using the internet fast science has been lagging behind to get a website set up 144 00:16:04,000 --> 00:16:10,976 to where you can go there order a sign online and you don't have that now no Sheldon brought up a really important 145 00:16:11,000 --> 00:16:17,976 point that we FASTSIGNS don't yet have an e-commerce online ordering solution we need something like that to stay up 146 00:16:18,000 --> 00:16:23,976 to date I completely agree with what he pointed out is a shortcoming with our company and I think that will help a lot 147 00:16:24,000 --> 00:16:30,976 of our franchise partners grow their business even better this one is a lot of signs forty signs forty signs or 148 00:16:31,000 --> 00:16:35,976 signs great I'm gonna leave you alone and I'm gonna go change out this material over here screaming if you need 149 00:16:36,000 --> 00:16:39,264 any help all right I know get your finger off advice 150 00:16:49,000 --> 00:16:54,056 Oh bad Oh when I got to do the signs by myself I continued to mess up got myself 151 00:16:57,000 --> 00:17:04,360 into a bit of a pickle clearly it takes some practice to get better at this Sheldon oh I left Louise alone for maybe 152 00:17:07,000 --> 00:17:13,976 two minutes and she was already having issues if you're really careful you can get it off eventually she needs to be 153 00:17:14,000 --> 00:17:19,976 more independent because we're not gonna be able to help but we're all gonna be busy making signs it would be 154 00:17:20,000 --> 00:17:25,976 devastating to a fast science if they had a bunch of Louise's like me working in the production area so we're gonna make sure that that doesn't happen 155 00:17:26,000 --> 00:17:30,800 clearly I'm not good at this it takes some time you're a very good teacher I 156 00:17:33,000 --> 00:17:40,360 will tell you well it helps to have a little kid to test your patience really well I've been a single dad for a very 157 00:17:41,000 --> 00:17:45,864 long time I'm not single anymore Oh a couple years ago I met Michelle we just 158 00:17:46,000 --> 00:17:51,888 like had everything in common and then about three months in we found out she had lung cancer 159 00:17:52,000 --> 00:17:56,800 Oh No so I took care of her for six months while she was going through chemo 160 00:17:58,000 --> 00:18:02,224 and then at the end as a surprise I asked her to marry me oh what a 161 00:18:04,000 --> 00:18:09,888 beautiful story how was she doing now she's doing good she's getting a strength back her hair 162 00:18:10,000 --> 00:18:14,864 starting to grow we're trying to plan a wedding small budgets and take it one 163 00:18:16,000 --> 00:18:20,672 step at a time that must have been an amazing lesson in caring in love for 164 00:18:23,000 --> 00:18:29,976 your son to see you take care of her it was a good lesson for him to learn stick with people and you know I give up on 165 00:18:30,000 --> 00:18:34,736 people after a day working in production I'm certainly humbled and a little 166 00:18:35,000 --> 00:18:41,976 embarrassed that things that appear simple really aren't this franchise partners really blessed to have Sheldon 167 00:18:42,000 --> 00:18:46,864 so what's next what's the next job okay well let's clean up a little bit okay 168 00:18:52,000 --> 00:18:58,464 I am in Culver City and today I chose an installer to work with I have never applied any kind I've not 169 00:18:59,000 --> 00:19:06,616 done any installation so I don't really know what tools we use I don't know what techniques we use hi I'm Louise and I'm 170 00:19:07,000 --> 00:19:12,976 looking for a guy named Gary Gary is in the back all right what I'm hoping to learn today is how we install our products and how 171 00:19:13,000 --> 00:19:19,976 we ensure that they meet our high standards Gary this is Louise nice to meet you nice to meet you Wow Hank knows 172 00:19:20,000 --> 00:19:24,672 opposed to be a woman well you know women can work so for scores but I was 173 00:19:25,000 --> 00:19:29,480 then nobody even suggested she knew anything well today well we want to 174 00:19:30,000 --> 00:19:34,672 apply the decals on this trip sighs sighs heck jeonggi I'm a help with the 175 00:19:35,000 --> 00:19:41,976 first one on the door yeah yeah well you get to live in how everyone's gonna make me do one by myself yes okay all right 176 00:19:42,000 --> 00:19:48,080 hands-on training risk measure tape measure singular mark you want to tape it all the way across 177 00:19:50,000 --> 00:19:54,672 I'm not sinner all right all right early back only as far as the tape okay 178 00:19:56,000 --> 00:20:02,976 remember careful with mat so this is when we come with use ease the squeegee you push pressing out the air just take 179 00:20:03,000 --> 00:20:09,912 your time I think I can do this the thing you could do this on your own is it much easier to 26 and a half 20 180 00:20:10,000 --> 00:20:15,056 versus a 13 inches there's a part of the work that's easy like measuring and get 181 00:20:17,000 --> 00:20:20,648 it in the right place I'm good here but I have no idea how 182 00:20:23,000 --> 00:20:27,544 hard it is to apply a big graphic and not have air bubbles get all those 183 00:20:28,000 --> 00:20:31,008 bubbles hmm another damn hair bubble oh shoot oh 184 00:20:36,000 --> 00:20:39,712 look what I did okay this is not good it looked easier when 185 00:20:41,000 --> 00:20:47,976 you were doing it yeah because I'm going slowly I'm not pressing hard on you don't think I was doing that no I saw 186 00:20:48,000 --> 00:20:52,976 you whoa I mean this comes with experience in practice and also patience no one 187 00:20:53,000 --> 00:20:58,976 ever accused me of patience it seems that Louie's a little bit out of her comfort zone she's not even patient we all have the idea of stickers 188 00:20:59,000 --> 00:21:05,976 just peel and stick and when it comes to something as a car you can't just paste it on what did you do before me I've 189 00:21:06,000 --> 00:21:12,976 done a little bit of everything I've substitute Todd I've been a bartender I've been divorced a couple times I 190 00:21:13,000 --> 00:21:18,976 don't understand and marriage is way too hard yeah it's complicated he's got that's a good way to say it's complicated well I marry right now I'm 191 00:21:19,000 --> 00:21:23,800 expecting a baby anyway any me is this your first my first boy you're so you 192 00:21:24,000 --> 00:21:30,976 already have a girl yeah two girls so one is 18 and the other one is three cool congratulations thank you that's 193 00:21:31,000 --> 00:21:35,736 pretty cool so now we're going off-site and apply it at a car dealership we 194 00:21:36,000 --> 00:21:41,976 won't play on the window decal we got two jobs two two job my first impression of Gary was a bit 195 00:21:42,000 --> 00:21:47,976 scary and he looks like kind of a rough-and-tumble guy but after just a little bit of time with him it's real 196 00:21:48,000 --> 00:21:53,976 easy to see he is a teddy bear I could easily have misjudged the book by its cover all right so where we going that's 197 00:21:54,000 --> 00:21:58,928 the window that we're going to do the install on wow this is really big taping 198 00:22:02,000 --> 00:22:06,976 and we start to do the same thing we do with the app we could let you down okay 199 00:22:07,000 --> 00:22:09,944 I must have point for a minute right okay right 200 00:22:17,000 --> 00:22:19,600 this is not easy it is really physically 201 00:22:22,000 --> 00:22:28,976 demanding and there is definitely a skill involved that has to be learned over time I don't have strength for this 202 00:22:29,000 --> 00:22:33,976 mister not doing there the strokes even you're almost quoting and because Yama's 203 00:22:34,000 --> 00:22:39,976 in jagged your vomit is rough so right now we're going to take a little break and I'm so glad huh 204 00:22:40,000 --> 00:22:47,104 yeah we're not hire Louise and Louise might be suited for a job maybe I'm maybe - ah maybe not so hands-on where 205 00:22:50,000 --> 00:22:55,976 do you live I live in on Sanders of Central Los Angeles so - how long has your drive like it was man holy crap got 206 00:22:56,000 --> 00:23:02,976 to get to work before I Steven came to graphic designing on you know I was a young kid I my group and been able was 207 00:23:03,000 --> 00:23:09,976 thinking there you know everybody belong to gang and I thought I was always supposed to be but I thought making money George said dress is the way to go 208 00:23:10,000 --> 00:23:16,976 I don't need education I don't enough connect Bacharach I got money so around nineteen years old being placed under arrest I'm a Saudi at two 209 00:23:17,000 --> 00:23:22,056 strikes first rags means 25 minimum life without parole and I want a cord and as 210 00:23:23,000 --> 00:23:27,800 I was going to court um I see my mother she's crying and I let my look at my 211 00:23:31,000 --> 00:23:36,976 daughter Annie I'm sorry a few months old and I said can't be a parent I can't be a son and then while I'm ruined my 212 00:23:37,000 --> 00:23:41,976 life completely I studied God you know whatever you do a miracle in my life and get me out of 213 00:23:42,000 --> 00:23:47,976 this place and then i'ma live my life right the courtroom the judge tell him stand up and it tells me today's your 214 00:23:48,000 --> 00:23:53,976 lucky day and he said we're just missing your charges I said only American can do this and that was a day I got released 215 00:23:54,000 --> 00:23:58,976 first thing I do in my go find myself church to get into so that's my goal put me a position where I can help 216 00:23:59,000 --> 00:24:03,544 somebody else find a way find a direction that's really amazing it's the 217 00:24:04,000 --> 00:24:09,976 struggle and this hasn't been easy and they Steven that isn't either now we actually lost the house today you lost 218 00:24:10,000 --> 00:24:15,056 your house and I can't make it today Oh Wow I have a job and I love that's right 219 00:24:17,000 --> 00:24:22,976 you have a job so what are you gonna do where you gonna go good things come from some some bad things so maybe it's time for me to make 220 00:24:23,000 --> 00:24:30,232 that change to move I've never met anybody like Gary on one hand and then on the other hand he's very much like my 221 00:24:31,000 --> 00:24:36,632 brother people that have overcome huge obstacles and are living their life with grace and 222 00:24:37,000 --> 00:24:41,976 love and working to help other people go ahead and finish it off I think is giving find our cool I might need some 223 00:24:42,000 --> 00:24:48,976 help with you to get in if it is that we have no light at all I have to tell you I'm really moved by you sharing that 224 00:24:49,000 --> 00:24:53,672 story that's quite an inspiration coming up just hold on the boss is faced 225 00:24:57,000 --> 00:25:01,160 with some emotional highs and later some emotional lows are really 226 00:25:04,000 --> 00:25:06,467 not done the things to take care of me 227 00:25:15,000 --> 00:25:18,584 I'm in Phoenix today I'm actually working with one of our 228 00:25:20,000 --> 00:25:25,976 franchisees I've met this guy but it's important that I take this risk because typically when I go in and visit 229 00:25:26,000 --> 00:25:30,976 franchisees they're saying the stuff they think I want to hear and I think going in is Louie's will give me a 230 00:25:31,000 --> 00:25:36,976 better view and I might find out really what's happening hey are you Scott that's right over there 231 00:25:37,000 --> 00:25:38,280 Scott's up there 232 00:25:45,000 --> 00:25:48,008 I'll be right down I have to go up in that thing 233 00:25:51,000 --> 00:25:53,333 it's safe you're not up in it hi I'm 234 00:25:56,000 --> 00:26:00,864 Scott Colan ice to meet you Louise hi Louise is that safe of course it's safe 235 00:26:01,000 --> 00:26:06,976 we have a harness for you okay and today we're gonna be putting a set of letters on the side of the building okay cool 236 00:26:07,000 --> 00:26:13,976 I was kind of surprised I expected someone that was a little bit more I guess business oriented where can I put 237 00:26:14,000 --> 00:26:18,976 my purse it's all blacks that kind of surprised me a little bit these are the letters that we're gonna be putting up 238 00:26:19,000 --> 00:26:26,976 companies called NRG Energy we've already prepped the letters we've already put the studs in them so we're gonna go up we'll mount 239 00:26:27,000 --> 00:26:32,976 the pattern on the wall we'll get it in place and then we'll drill holes and then we'll mount the letters are you 240 00:26:33,000 --> 00:26:37,672 ready for this totally ready yeah okay so we have a harness for you this a 241 00:26:38,000 --> 00:26:41,264 trapeze act or something all right that'll lower one 242 00:26:52,000 --> 00:26:53,040 are you ready 243 00:27:08,000 --> 00:27:10,867 where we get the more bouncy again oh my god 244 00:27:17,000 --> 00:27:21,976 I really got scared but it's not so much the height you know when it was smooth 245 00:27:22,000 --> 00:27:27,696 and stable that was cool then when it started to wiggle around that was a little unnerving 246 00:27:30,000 --> 00:27:36,976 how long is it going to take us to do this view this pattern has 32 holes that need to be drilled and it's normal for 247 00:27:37,000 --> 00:27:42,056 this thing to move this much when you're up this high yes okay so now what's the 248 00:27:44,000 --> 00:27:45,000 next deal 249 00:27:56,000 --> 00:28:01,376 when are you ready do I look straight enough rate level and pull the trigger and push 250 00:28:06,000 --> 00:28:08,467 all right that's perfect 28 more to go 251 00:28:19,000 --> 00:28:25,976 I think I'm just having a little spy earnest in the arm you want to drill a couple holes I don't feel like she's 252 00:28:26,000 --> 00:28:33,360 done a lot of manual labor it's alright we probably need to go up a little bit she drilled about 15 16 holes and she 253 00:28:34,000 --> 00:28:40,080 was ready to take a little break I think that drill probably weighs 10 or 15 pounds ah five baby 254 00:28:42,000 --> 00:28:45,584 so why did you decide to own a business rather than be an 255 00:28:49,000 --> 00:28:54,976 employee um it's kind of the American dream to own our own business my wife calls it my mistress you know 256 00:28:55,000 --> 00:28:59,928 that's what keeps me away from home out late at night so how many hours do you 257 00:29:00,000 --> 00:29:04,672 work a week you know 50 60 so it's usually at least a 10-hour day you know 258 00:29:06,000 --> 00:29:10,976 there's nothing in my shop I can't do there's not a piece of equipment I can't run you know when we've been 259 00:29:11,000 --> 00:29:17,976 short-handed or when times were tough and I couldn't afford to pay someone to install them needed to be able to 260 00:29:18,000 --> 00:29:21,968 to be able to do it as nobody trained you not that I'm aware of 261 00:29:26,000 --> 00:29:31,976 yes we're not providing our franchise partners the training that they need in these kinds of projects and that's 262 00:29:32,000 --> 00:29:37,976 something that I'm gonna change when I get back to the office my wife says that I should be stricter with my employees 263 00:29:38,000 --> 00:29:42,976 like I am with my daughter you have a daughter two and a half her name is Maya we 264 00:29:43,000 --> 00:29:45,900 adopted right doctor my wife Julie has an ass 265 00:29:49,000 --> 00:29:52,136 and she did chemotherapy is the treatment for that 266 00:29:55,000 --> 00:29:59,416 we were trying to overcome the effects of the chemotherapy and it just 267 00:30:01,000 --> 00:30:05,992 you have kids I was never able to have kids I did want any wanted some just not 268 00:30:08,000 --> 00:30:14,848 real good timing on those things we were we were we were really fortunate she's my number one seeing the way 269 00:30:16,000 --> 00:30:23,424 Scott's eyes lit up when he talked about his daughter really made me reflect on my decisions not to have any children 270 00:30:24,000 --> 00:30:31,232 and I suppose if given the chance to go back I might do it differently I think we got them all that's it pump some 271 00:30:33,000 --> 00:30:37,864 silicon in the hole and then that's all we do that's it Julie's MS is it like 272 00:30:40,000 --> 00:30:44,800 doing well it's not fixed forever in fact she actually had an infusion today 273 00:30:47,000 --> 00:30:52,976 so are you gonna try to adopt another baby or is one the right number um I would definitely adopt another of the 274 00:30:53,000 --> 00:30:57,480 opportunity arises it's really motivating to see how committed Scott is 275 00:30:58,000 --> 00:31:03,976 to his business as well he's very committed to his family oh look at that that's outer perfect that's perfect 276 00:31:04,000 --> 00:31:08,032 to have that kind of love in your life is a really special thing 277 00:31:12,000 --> 00:31:14,067 I mistakenly thought that going 278 00:31:17,000 --> 00:31:22,056 undercover would actually be easy it has given me such an added appreciation for 279 00:31:24,000 --> 00:31:28,992 our employees I really need to make the company a better place for them and for 280 00:31:30,000 --> 00:31:35,440 our franchise partners it was as much personal growth for me as it was business growth 281 00:31:37,000 --> 00:31:41,544 I made a decision three years ago to accept the job of CEOs bastards and 282 00:31:44,000 --> 00:31:49,056 leave my friends and leave my family and I don't regret that but I've really not 283 00:31:51,000 --> 00:31:53,200 done the things to take care of me 284 00:32:00,000 --> 00:32:05,976 today all the employees I have worked with are gonna be coming to a place that's very special to me an equestrian 285 00:32:06,000 --> 00:32:10,544 center in Laguna Hills California all the employees believe that they're 286 00:32:11,000 --> 00:32:14,456 weighing in on whether or not I deserve a second chance 287 00:32:18,000 --> 00:32:20,333 Wow hello hello do you know who I am 288 00:32:23,000 --> 00:32:29,336 no I don't think we've ever man I think I trained you last Saturday are you yes you are Louise right 289 00:32:30,000 --> 00:32:33,904 I'm Catherine Monson CEO of fast science international oh yeah 290 00:32:35,000 --> 00:32:39,800 this is surprising what's going on now what are you doing well hope I didn't 291 00:32:40,000 --> 00:32:44,224 disappoint you you did not Sheldon I messed up made mistakes ruined 292 00:32:47,000 --> 00:32:51,992 signs and you never lost patience with me I was just blown away you highlighted 293 00:32:54,000 --> 00:32:59,976 a real weakness of our companies the website so I want to share with you cuz I'm very excited that we are in the 294 00:33:00,000 --> 00:33:05,976 testing phase right now I would like you to be part of our test group would you be interested I would love to do that 295 00:33:06,000 --> 00:33:11,976 we'll make sure we paid you for that time away from the office you're too kind and so you have a big day coming up 296 00:33:12,000 --> 00:33:18,336 about three months ready to get married you've had a very hard trying challenging time early in your 297 00:33:19,000 --> 00:33:23,976 relationship battling cancer fighting it back winning that I would like to treat 298 00:33:24,000 --> 00:33:27,520 you and Michelle to a honeymoon of your dreams oh really 299 00:33:30,000 --> 00:33:33,008 as a gift from fast lines and for me $10,000 Wow 300 00:33:35,000 --> 00:33:39,800 I am excited to tell her because she's gonna just explode I mean she's gonna 301 00:33:40,000 --> 00:33:47,040 think it's the coolest thing ever that's very generous thank you you guys have some medical bills yes she had a 302 00:33:48,000 --> 00:33:54,976 collapsed lung she had the radiation and then she had the chemo Wow well that's what you signed up for for better for worse yeah 303 00:33:55,000 --> 00:33:59,672 well I would like to give you $50,000 wholly to ease some of that pressure 304 00:34:03,000 --> 00:34:07,544 you're kidding me right don't really have to do that though that's a lot 305 00:34:10,000 --> 00:34:14,416 it would be my dream that I could sometime in my future find a man who 306 00:34:18,000 --> 00:34:23,760 would stand by me like you've stood by Michel well everybody should have somebody like that 307 00:34:25,000 --> 00:34:29,160 I want to hook you hug me come on don't be waiting you are awesome 308 00:34:32,000 --> 00:34:39,232 I kind of feel peaceful you know K like it I can kind of relax a little bit and enjoy life a little more thank you 309 00:34:40,000 --> 00:34:43,904 yeah I'm just shocked Jen it is very clear that you are driven 310 00:34:47,000 --> 00:34:51,608 and what really disappointed me is that you felt that our email marketing 311 00:34:53,000 --> 00:34:57,736 campaigns looked like spam or junk I'm really excited to tell you that next 312 00:34:58,000 --> 00:35:03,976 month at our convention we're gonna unveil a whole new look and feel to the FASTSIGNS brand I can't wait for you to 313 00:35:04,000 --> 00:35:11,488 see that awesome you also shared with me that you're busy with bowling and and Gary's busy with his and that sometimes 314 00:35:12,000 --> 00:35:18,912 you never see each other yeah but I think you need to spend some time together so I am gonna give you $10,000 315 00:35:21,000 --> 00:35:25,544 with the caveat you have to use it on a romantic vacation that's amazing 316 00:35:30,000 --> 00:35:35,056 thank you you have taught me the lesson that if I'm really gonna be the best CEO 317 00:35:37,000 --> 00:35:41,864 possible I want to have a life that's balanced like yours I want to encourage 318 00:35:43,000 --> 00:35:47,608 you to chase your passions and your dreams even more and I'd like to give 319 00:35:49,000 --> 00:35:50,733 you $20,000 what oh my god 320 00:35:57,000 --> 00:36:01,992 we're bowling for bowling oh my god for whatever you want thank you you're very 321 00:36:03,000 --> 00:36:08,440 welcome it feels amazing to have the recognition that I'm doing a good job it's really 322 00:36:09,000 --> 00:36:15,976 important to me that it's appreciated at my level from somebody like Katherine thank you thank you for everything I'm 323 00:36:16,000 --> 00:36:20,800 freaking excited Scott I have to tell you the day with you I had so much fun 324 00:36:21,000 --> 00:36:27,976 well I'm glad you almost killing me on the lift the way you made its way back and forth you like to make me shriek oh 325 00:36:28,000 --> 00:36:32,976 it was a great experience for me as CEO thank you you had to teach yourself how 326 00:36:33,000 --> 00:36:38,976 to do those kinds of installs we didn't provide any training I really think the kind of job that we did together is the 327 00:36:39,000 --> 00:36:44,976 kind of job that every fast line should do thanks to your inspiration I'm gonna put together a training program to teach our 328 00:36:45,000 --> 00:36:51,976 franchise partners every step along the way I think that's incredible you shared a story of getting blessed with this 329 00:36:52,000 --> 00:36:59,296 wonderful baby and I see you light up when you talk about Maya and I'd like to give you $10,000 to put in a college 330 00:37:00,000 --> 00:37:02,133 fund for Maya I'll gladly accept 331 00:37:07,000 --> 00:37:09,467 thank you she's my number one the most 332 00:37:12,000 --> 00:37:15,392 important thing I made a decision not to have children 333 00:37:19,000 --> 00:37:22,584 because I was afraid that I would turn out like my mother 334 00:37:25,000 --> 00:37:29,672 and I really have not regretted that decision until I was on that lift and 335 00:37:32,000 --> 00:37:36,928 you talked about Maya the way you did I really respect how you get involved in 336 00:37:38,000 --> 00:37:43,976 the business and and do installations but I also want you to be able to spend at the time that Maya deserves that 337 00:37:44,000 --> 00:37:48,672 she's growing up and the time that Julie deserves I would like to give you 338 00:37:49,000 --> 00:37:52,648 $15,000 so that you can be at home with Julian with my own 339 00:37:59,000 --> 00:38:03,672 God has blessed me with her and um um I'm just so thankful that I have her 340 00:38:07,000 --> 00:38:11,672 my wife and just like this even though it's hard life is good life is good 341 00:38:12,000 --> 00:38:19,360 my daughter Maya means the world to me whatever Maya's opportunities are we'll be able to to afford that I think you 342 00:38:20,000 --> 00:38:24,608 feel very good okay it's incredible Guerry the biggest gift for me was to 343 00:38:28,000 --> 00:38:32,928 see a man who made a lot of mistakes and now has turned his life around in the 344 00:38:35,000 --> 00:38:38,136 most amazing and beautiful way thank you I want to 345 00:38:43,000 --> 00:38:50,360 give you the best opportunity to just continue to grow in your fast science career so I am going to bring you out to 346 00:38:51,000 --> 00:38:55,032 Dallas where our corporate office is for a week and put together 347 00:38:56,000 --> 00:39:00,928 a customized training program for you teaching you all the tricks of the trade 348 00:39:02,000 --> 00:39:06,800 all expenses paid as well as your salary during that week I had to have this 349 00:39:08,000 --> 00:39:15,360 opportunity to learn more and have it presented to me as a gift I am really grateful I know how much your church has 350 00:39:16,000 --> 00:39:20,992 helped you and the importance that that church has in your life so I would like 351 00:39:22,000 --> 00:39:25,584 to give you something for you to give your church $15,000 352 00:39:33,000 --> 00:39:37,096 the church is about to close down because he couldn't bigger news 353 00:39:40,000 --> 00:39:44,800 and there's something else I'd like to do for you I so respect that you make 354 00:39:46,000 --> 00:39:50,864 the long two and a half hour drive to work and I know how difficult it can be 355 00:39:52,000 --> 00:39:56,672 when you don't have a dependable car so I would like to give you a new car 356 00:40:05,000 --> 00:40:07,533 we trying to say well but we can't Jack 357 00:40:14,000 --> 00:40:18,992 thank you it breaks my heart to think of you and your family being evicted from 358 00:40:22,000 --> 00:40:24,600 your house so I'm gonna give you $50,000 359 00:40:28,000 --> 00:40:31,136 thank you there's a media ventures just in one day 360 00:40:34,000 --> 00:40:38,416 I'll get mad sir today is the help of people like me this this I'm not 361 00:40:40,000 --> 00:40:44,992 supposed to be here it's supposed to be somebody else I'm gonna tell you that I 362 00:40:46,000 --> 00:40:51,976 don't believe that's true you're gonna be an inspiration that brings lots of other people out of the 363 00:40:52,000 --> 00:40:56,288 darkness into the light yeah yo I would love a Hungarian ice doesn't 364 00:40:57,000 --> 00:41:01,160 feel like it's real most feels like a dream and he's doing shocked 365 00:41:09,000 --> 00:41:14,976 I've really learned from the people I've worked with of the importance of better balance in life and so there is one last 366 00:41:15,000 --> 00:41:21,976 stop that I need to make before going back to the office the people we love are so important to us I need to invest 367 00:41:22,000 --> 00:41:23,600 more time and family 368 00:41:29,000 --> 00:41:33,608 hey bro I'm good to see you totally great having all of us together in so 369 00:41:35,000 --> 00:41:39,992 long oh you made me a welcome sign the love and relationships that we have with 370 00:41:41,000 --> 00:41:45,864 our family far exceed anything we could ever accomplish in our business lives 371 00:41:47,000 --> 00:41:53,976 she's good to be back this whole experience is gonna make me not just a better CEO but a better person a better 372 00:41:54,000 --> 00:41:57,520 friend a better aunt it is truly enriched my life I just 373 00:41:59,000 --> 00:42:03,736 wanted to tell you how proud I am of you how much I admire you thanks Chuck 374 00:42:07,000 --> 00:42:11,992 and very glad to see you it's been too long it has been yeah we missed you same 375 00:42:14,000 --> 00:42:15,120 here same here 376 00:42:51,000 --> 00:42:53,800 stay tuned for scenes from our next episode 46896

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