Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated:
1
00:00:08,000 --> 00:00:14,976
custom sign company in America poses as a recently divorced
rocker chick who has a really hard time keeping a job movies
2
00:00:15,000 --> 00:00:17,333
okay for her age
she's just very hip
3
00:00:24,000 --> 00:00:28,864
by working in the front lines oh it's
cold this CEO finds out the field is no
4
00:00:29,000 --> 00:00:34,824
piece of cake this is a lot harder than my real
job uh-oh she's a prima donna oh she needs a
5
00:00:37,000 --> 00:00:43,976
sucker now kitty cat come here here kitty kitty kitty
kitty kitty how will she react when the journey takes an
6
00:00:44,000 --> 00:00:49,976
emotional turn struggle and this hasn't been easy we actually
lost the house today you lost your house again weak for
7
00:00:50,000 --> 00:00:52,467
today find out next
on Undercover Boss
8
00:01:03,000 --> 00:01:08,976
headquartered in Carrollton Texas FASTSIGNS International
is the industry leader in custom sign and graphic
9
00:01:09,000 --> 00:01:13,800
solutions with 530 locations worldwide
FASTSIGNS International has an annual
10
00:01:14,000 --> 00:01:18,976
revenue of more than 300 million dollars
overseeing the 4,000 employees that keep
11
00:01:19,000 --> 00:01:26,424
this company running is one one I'm Kathryn Monson I'm the
president and CEO of FASTSIGNS international FASTSIGNS was
12
00:01:27,000 --> 00:01:33,976
founded in Austin Texas in 1985 by two gentlemen Gary Solomon
and Bob Shannon Baum they had seen a new technology of
13
00:01:34,000 --> 00:01:39,760
cut vinyl and that really is what transformed
the sign industry and they opened a sign shop
14
00:01:40,000 --> 00:01:46,976
and then they opened a second and then they opened a third and they found out
it was a little bit challenging to run so they decided to franchise and very
15
00:01:47,000 --> 00:01:53,976
quickly the franchise took off and fast lines is the largest
sign company in the world I started with vast signs in
16
00:01:54,000 --> 00:01:59,976
February of 2009 in the depths of the recession and there
are some tough choices you have to make as a CEO of a
17
00:02:00,000 --> 00:02:06,976
company there were certainly times that I was concerned
about how people would feel about me but more important than
18
00:02:07,000 --> 00:02:12,976
being liked is doing what's right for the company I was
born in Washington DC and by the time I was 3 I was in
19
00:02:13,000 --> 00:02:18,120
Southern California I am the oldest of
four I'm the outgoing boisterous one and I
20
00:02:19,000 --> 00:02:24,120
had a childhood that had wonderful parts
to it and also not so wonderful parts my
21
00:02:25,000 --> 00:02:29,976
brother Chuck was a big-time surfer then he
had this unfortunate accident when he was 16
22
00:02:30,000 --> 00:02:35,976
he got out of the water and put his surfboard up in the
sand and ran down to go body surfing and don't under a
23
00:02:36,000 --> 00:02:40,672
breaker and hit his head on a sandbar
and broke his neck so he's paralyzed
24
00:02:42,000 --> 00:02:47,976
from the shoulders down he's a quadriplegic my brother
was in the hospital for about six months after he
25
00:02:48,000 --> 00:02:50,400
broke his neck I
was there everything
26
00:02:56,000 --> 00:03:01,976
here's this amazing man who's a quadriplegic who has an
amazing outlook on life that has created this charity
27
00:03:02,000 --> 00:03:08,976
wheels of mercy to help people who can't afford wheelchairs
get them and he's making a difference every single day
28
00:03:09,000 --> 00:03:13,976
certainly there are people who have worse childhoods than
I and I would say more people who had better childhoods
29
00:03:14,000 --> 00:03:18,864
and I my mom was an alcoholic I grew
up in an alcoholic home she was mean and
30
00:03:20,000 --> 00:03:24,928
belittling and nothing that I did was
ever right there was a time where mother
31
00:03:27,000 --> 00:03:31,544
became violent she took a big glass
object and broke it over my forehead
32
00:03:32,000 --> 00:03:36,928
split my face open you know just crazy
things and so we actually went to court
33
00:03:37,000 --> 00:03:41,608
got a restraining order against her
she went to a public park in Maryland
34
00:03:42,000 --> 00:03:46,352
and shot herself in the chest with
a 12-gauge double-barreled shotgun
35
00:03:53,000 --> 00:03:58,120
we were estranged but she still your mom
and so I was afraid that I might be that
36
00:04:01,000 --> 00:04:05,864
same way so I made a decision not to
have children and so I'm very work folks
37
00:04:08,000 --> 00:04:14,976
I made a decision to leave Southern California for this
position and yeah I miss my friends and yeah there were some
38
00:04:15,000 --> 00:04:19,928
tearful nights where I felt lonely I had
some people say you're too focused on
39
00:04:20,000 --> 00:04:24,976
work here oh we're colleague you don't
have any work-life balance at this point
40
00:04:25,000 --> 00:04:31,016
in my life I'm single I've been married twice
before certainly I would love to be married again
41
00:04:33,000 --> 00:04:35,400
I want to go
undercover to learn what
42
00:04:38,000 --> 00:04:43,976
training and tools and resources we need to put in place so
that our people can live our new positioning of being more
43
00:04:44,000 --> 00:04:48,160
than signs and more than fast
that's a look well becoming a visual
44
00:04:49,000 --> 00:04:53,736
idea company oh yes that is perfect
while undercover I'm gonna be posing as
45
00:04:54,000 --> 00:05:00,976
Louise steely a recently divorced rocker chick who has a
really hard time keeping a job the people I work with will be
46
00:05:01,000 --> 00:05:05,976
told that I'm a contestant on a reality TV show called
second chances where people who want to try a new career get
47
00:05:06,000 --> 00:05:07,200
a second chance
48
00:05:20,000 --> 00:05:26,976
today I'm excited to work with our Center manager here because we're gonna
do site surveys a site survey is when you've gotten an order and now you're
49
00:05:27,000 --> 00:05:32,976
gonna go measure and make sure that you're doing the right
type of sign what I want to find out today is are there
50
00:05:33,000 --> 00:05:37,976
any opportunities that we haven't thought about and so
I think being at the very beginning of a project doing a
51
00:05:38,000 --> 00:05:44,976
site survey I'm gonna learn if there's things we've overlooked
it's cold this right now well you always have to work
52
00:05:45,000 --> 00:05:50,976
out when it's cold yes I'm hi Louise designs nice
to meet you so today what we're gonna do is um do
53
00:05:51,000 --> 00:05:57,976
some site surveys so what I'll do now is to show you some
catalogs just to give you an idea of what to offer a customer
54
00:05:58,000 --> 00:06:03,976
when you talk to him and you're often outside in this kind
of cold weather oh yeah a couple times a week oh it's cold
55
00:06:04,000 --> 00:06:08,416
my feet are frozen my first impression
of Louise was that she's in the
56
00:06:09,000 --> 00:06:13,928
pre-madonna complaining about being
cold and it's life so she isn't sucking up
57
00:06:14,000 --> 00:06:20,976
okay so the most common thing we do our banners okay we
can print full-color graphics pictures whatever to the
58
00:06:21,000 --> 00:06:26,976
material so the name his business is Gault industries
what they are is more of like a construction company their
59
00:06:27,000 --> 00:06:32,976
logos not real flashy but it's something that has to be up
there so that people know what it is I think the building
60
00:06:33,000 --> 00:06:37,544
looks kind of shabby um so you think
they're gonna make the outside look
61
00:06:39,000 --> 00:06:43,976
better I think that maybe that we ought
to recommend that they paint it I would
62
00:06:44,000 --> 00:06:49,976
never ever say that to a customer whether I think it or
not you don't want to offend them because there's plenty of
63
00:06:50,000 --> 00:06:54,976
the sign companies out there that you can go to what I'll
just start doing is I'm gonna measure this garage door take
64
00:06:55,000 --> 00:06:59,976
the picture back to the store and scale it it's really
important to take accurate measurements you don't want to
65
00:07:00,000 --> 00:07:06,976
make something too big and you have your installer come out here and then
you're embarrassed because it doesn't fit snow are tending is a lot easier just
66
00:07:07,000 --> 00:07:12,632
put a little too much whiskey in the drink
and everything is cool oh okay so what do that
67
00:07:15,000 --> 00:07:21,976
1:17 and what we'll do is draw the picture of the garage
door so here's the door and then I was also thinking maybe
68
00:07:22,000 --> 00:07:26,864
putting a logo on that door there
kitty cat here kitty kitty kitty kitty come
69
00:07:28,000 --> 00:07:34,976
here here kitty kitty kitty kitty kitty kitty come here hi come
here louise seemed very distracted I didn't even know what to
70
00:07:35,000 --> 00:07:41,400
say we're here to do a job your cat fan I'm just an
animal nut hey cat if the customer was out here I
71
00:07:43,000 --> 00:07:48,976
would have been completely embarrassed that she did that
we are going to go to another site it's a boxing gym do you
72
00:07:49,000 --> 00:07:54,056
see this cat yes you know do you believe
in reincarnation um anyway never mind I
73
00:07:55,000 --> 00:08:00,976
people think I'm a little trippy that way but I'm thinking
look at how this cat is totally mesmerized by us yep
74
00:08:01,000 --> 00:08:04,776
honestly I don't think that I
could have Louise in my office
75
00:08:07,000 --> 00:08:12,976
Canali you've been with fast line I've been with fast
science for four years it's good because you get some support
76
00:08:13,000 --> 00:08:16,520
from the franchise as far
as the marketing and stuff but
77
00:08:18,000 --> 00:08:24,976
I think that there's a lot of things that the chain like a lot of
our current clients get the email marketing and they just think
78
00:08:25,000 --> 00:08:29,976
it's junk mail it looks like junk mail certainly I'm
disappointed to hear that Jen doesn't feel that all of our
79
00:08:30,000 --> 00:08:35,976
marketing materials are first class and I just don't think that's effective
I think we need to step back and take a look and see if there's something to
80
00:08:36,000 --> 00:08:42,976
what Jen says so where exactly are you from I am from
Hyattsville Maryland which is just outside of Washington DC's
81
00:08:43,000 --> 00:08:50,104
oh I'm originally from Pittsburgh what got you from
Pittsburgh to st. Louis a bowling scholarship how cool be my
82
00:08:51,000 --> 00:08:57,976
husband that they're bowling really and your husband's name
Gary I'm still bold yeah three nights a week sometimes I
83
00:08:58,000 --> 00:09:03,976
don't see Gary for two or three D how long an urn two
years we put together for six years what do you like to do
84
00:09:04,000 --> 00:09:08,864
horseback ride forever since I was
four oh go horseback riding yeah I love it
85
00:09:11,000 --> 00:09:18,360
this is it right here this guy's wants to get more exposure
to Manchester Road which is a busy road okay hi yeah how
86
00:09:21,000 --> 00:09:27,976
are you I am kind of nervous about Louise meeting the
customer police I was doing any more David David hi Dana
87
00:09:28,000 --> 00:09:36,000
you're sweet you don't make suggestions that are out of the blocks I think
that's really important for her to grasp that concept that worries me so um you
88
00:09:38,000 --> 00:09:43,976
walk her around and show her exactly what you're looking
for all right sounds great well outsides where the sun's
89
00:09:44,000 --> 00:09:48,976
gonna go all right you'd like to see
something on all three different spots okay
90
00:09:49,000 --> 00:09:53,544
see they're gonna be vertical or
horizontal all right I'm gonna see if I
91
00:09:56,000 --> 00:10:00,288
get in through those bushes okay
73 and six okay great hey David all
92
00:10:04,000 --> 00:10:09,976
right we've taken a lot of measurements and what we're gonna
do is put together some drawings so that you can take a look at
93
00:10:10,000 --> 00:10:16,976
it sounds good all right thank you so much for your time we'll
be back you in two days I'm everybody's thankless at first was a
94
00:10:17,000 --> 00:10:22,976
little rough but at the end she took good measurements
figured it out so I think that really impressed me I think
95
00:10:23,000 --> 00:10:27,976
you did a great job and getting the whole idea what exactly
they're looking for we hop in the car and get one of
96
00:10:28,000 --> 00:10:35,104
course right oh and one more thing yeah um which legs the
one with a really light out I would love to okay great
97
00:10:39,000 --> 00:10:40,680
let's do it alright cool
98
00:10:48,000 --> 00:10:52,864
it was so exciting to watch her bowl
that level of skill is just amazing okay
99
00:10:54,000 --> 00:10:56,133
ready all right
okay you got this
100
00:11:10,000 --> 00:11:14,416
my question for you is how do you
balance a job you love a husband you
101
00:11:17,000 --> 00:11:21,160
love and passions you though when
you passion about something just
102
00:11:22,000 --> 00:11:26,976
make it house make time for it you know I
would just be passionate about whatever Gandhi
103
00:11:27,000 --> 00:11:33,976
be passionate these good advice this is my first job and
recover and I didn't expect it to have such a personal effect
104
00:11:34,000 --> 00:11:36,667
on me and it really
made me reflect on my
105
00:11:39,000 --> 00:11:45,976
passion horses were the amazing thing that got me through
tough times in my childhood and I've kind of put it on
106
00:11:46,000 --> 00:11:48,467
hold and maybe I
need to bring it back
107
00:11:53,000 --> 00:11:56,712
oh that's a good one but um
right now my commitment is fast
108
00:12:01,000 --> 00:12:06,184
signs coming up the boss finds herself
in a sticky situation uh-oh bad drop myself
109
00:12:10,000 --> 00:12:13,648
into a bit of a pickle and
later her patience is tested Oh
110
00:12:24,000 --> 00:12:28,928
Catherine Monson the CEO of fast science
International is a boss undercover in
111
00:12:29,000 --> 00:12:36,680
her own company hi Yuri steelies nice to meet you her co-workers
think she's part of a reality show called second chances
112
00:12:37,000 --> 00:12:41,160
about a divorced rocker chick
that needs help deciding on a career
113
00:12:45,000 --> 00:12:49,800
I'm in Austin today this is where the
concept for fast signs got started and
114
00:12:50,000 --> 00:12:55,976
today I'm going to be working in the production area which is really the
heart and soul of this business and it's all the different things that go into
115
00:12:56,000 --> 00:13:01,976
making signs this location is a little unusual in that it
actually handles the production for three different fast
116
00:13:02,000 --> 00:13:07,976
signs locations so I'm really excited to see how they manage
the workflow in this busy environment but I'll also admit I'm
117
00:13:08,000 --> 00:13:14,976
a little bit nervous I've never touched a piece of equipment
I've never touched a sign this is signs 101 for the CEO
118
00:13:15,000 --> 00:13:19,096
hello I'm Jill I'm Louise my new
trainee yes I'm your new trainee
119
00:13:20,000 --> 00:13:22,200
okay for eight
she's just very hip
120
00:13:25,000 --> 00:13:29,976
contemporary I guess so but you know it's Austin
we keep it weird here today I'm going to teach you
121
00:13:30,000 --> 00:13:35,976
how to do production for signs I'm excited I
can't wait okay so Emily each store does their own
122
00:13:36,000 --> 00:13:41,976
production but we're special we do freshen for three stores
so we're really busy this is kind of a rough idea what
123
00:13:42,000 --> 00:13:48,976
the sign is going to say no parking anytime I take you
over here I'll show you what we do and I'll let you work on
124
00:13:49,000 --> 00:13:54,824
the second one okay these are two separate signs
is the edge of one sign so can I do that on
125
00:13:56,000 --> 00:13:59,648
this side sure I like poke
it a little bit wow that's cool
126
00:14:02,000 --> 00:14:08,912
okay the next part when I take out the little O's in
the centerpieces centerpieces and you just have full way
127
00:14:09,000 --> 00:14:13,976
we try not to make mistakes to do that we're so busy we
don't have time to go back and again so I'd better not make a
128
00:14:14,000 --> 00:14:16,600
mistake yes oh I
just stuck what do I do
129
00:14:23,000 --> 00:14:27,864
yeah just like that you peel it off a
little bit oh oh oh I messed it up it's
130
00:14:30,000 --> 00:14:35,976
a little not great with the knife's yet but that takes
a while to get coordination down and it's not the
131
00:14:36,000 --> 00:14:40,976
easiest thing to do the next step is we want to
put this on aluminum so let's go get a preview of
132
00:14:41,000 --> 00:14:46,976
the stomper so there's really a machine called a stomper
the stumps here we just call it the stomper for short these
133
00:14:47,000 --> 00:14:52,976
little edges of the tape that's what we're gonna chop it
out it just slide it in here try to line it up to the blade
134
00:14:53,000 --> 00:14:55,733
and then now I just
step down to step down
135
00:15:04,000 --> 00:15:10,720
I've never put a sign together in my life I don't know
what I'm doing sometimes it's easier if you get one
136
00:15:12,000 --> 00:15:16,800
foot on this side and step this way we
make science we're not making rockets
137
00:15:20,000 --> 00:15:24,992
eventually come second nature yep now
we go back to where we first started just
138
00:15:26,000 --> 00:15:32,848
like we did in the little one you lit oh wow it's a
thing of beauty how long have you been doing this I have
139
00:15:33,000 --> 00:15:37,928
actually been at this place for 13 years
Wow so how about you where do you see
140
00:15:39,000 --> 00:15:46,616
yourself in five years the whole reason I got involved with
this TV show second chances was maybe I have the opportunity
141
00:15:47,000 --> 00:15:51,800
to get a franchise well the only bad
thing about having a franchise would be
142
00:15:52,000 --> 00:15:56,864
the corporate move slowly we have to
compete against 150 different sign shops
143
00:15:58,000 --> 00:16:03,976
in this town a lot of those are using the internet fast
science has been lagging behind to get a website set up
144
00:16:04,000 --> 00:16:10,976
to where you can go there order a sign online and you don't
have that now no Sheldon brought up a really important
145
00:16:11,000 --> 00:16:17,976
point that we FASTSIGNS don't yet have an e-commerce online
ordering solution we need something like that to stay up
146
00:16:18,000 --> 00:16:23,976
to date I completely agree with what he pointed out is a
shortcoming with our company and I think that will help a lot
147
00:16:24,000 --> 00:16:30,976
of our franchise partners grow their business even better
this one is a lot of signs forty signs forty signs or
148
00:16:31,000 --> 00:16:35,976
signs great I'm gonna leave you alone and I'm gonna go
change out this material over here screaming if you need
149
00:16:36,000 --> 00:16:39,264
any help all right I know
get your finger off advice
150
00:16:49,000 --> 00:16:54,056
Oh bad Oh when I got to do the signs by
myself I continued to mess up got myself
151
00:16:57,000 --> 00:17:04,360
into a bit of a pickle clearly it takes some practice to
get better at this Sheldon oh I left Louise alone for maybe
152
00:17:07,000 --> 00:17:13,976
two minutes and she was already having issues if you're
really careful you can get it off eventually she needs to be
153
00:17:14,000 --> 00:17:19,976
more independent because we're not gonna be able to help
but we're all gonna be busy making signs it would be
154
00:17:20,000 --> 00:17:25,976
devastating to a fast science if they had a bunch of Louise's like me working
in the production area so we're gonna make sure that that doesn't happen
155
00:17:26,000 --> 00:17:30,800
clearly I'm not good at this it takes
some time you're a very good teacher I
156
00:17:33,000 --> 00:17:40,360
will tell you well it helps to have a little kid to test
your patience really well I've been a single dad for a very
157
00:17:41,000 --> 00:17:45,864
long time I'm not single anymore Oh a
couple years ago I met Michelle we just
158
00:17:46,000 --> 00:17:51,888
like had everything in common and then about
three months in we found out she had lung cancer
159
00:17:52,000 --> 00:17:56,800
Oh No so I took care of her for six
months while she was going through chemo
160
00:17:58,000 --> 00:18:02,224
and then at the end as a surprise
I asked her to marry me oh what a
161
00:18:04,000 --> 00:18:09,888
beautiful story how was she doing now she's
doing good she's getting a strength back her hair
162
00:18:10,000 --> 00:18:14,864
starting to grow we're trying to plan a
wedding small budgets and take it one
163
00:18:16,000 --> 00:18:20,672
step at a time that must have been
an amazing lesson in caring in love for
164
00:18:23,000 --> 00:18:29,976
your son to see you take care of her it was a good lesson
for him to learn stick with people and you know I give up on
165
00:18:30,000 --> 00:18:34,736
people after a day working in production
I'm certainly humbled and a little
166
00:18:35,000 --> 00:18:41,976
embarrassed that things that appear simple really aren't
this franchise partners really blessed to have Sheldon
167
00:18:42,000 --> 00:18:46,864
so what's next what's the next job
okay well let's clean up a little bit okay
168
00:18:52,000 --> 00:18:58,464
I am in Culver City and today I chose an installer
to work with I have never applied any kind I've not
169
00:18:59,000 --> 00:19:06,616
done any installation so I don't really know what tools we
use I don't know what techniques we use hi I'm Louise and I'm
170
00:19:07,000 --> 00:19:12,976
looking for a guy named Gary Gary is in the back all right what
I'm hoping to learn today is how we install our products and how
171
00:19:13,000 --> 00:19:19,976
we ensure that they meet our high standards Gary this is
Louise nice to meet you nice to meet you Wow Hank knows
172
00:19:20,000 --> 00:19:24,672
opposed to be a woman well you know
women can work so for scores but I was
173
00:19:25,000 --> 00:19:29,480
then nobody even suggested she
knew anything well today well we want to
174
00:19:30,000 --> 00:19:34,672
apply the decals on this trip sighs
sighs heck jeonggi I'm a help with the
175
00:19:35,000 --> 00:19:41,976
first one on the door yeah yeah well you get to live in how
everyone's gonna make me do one by myself yes okay all right
176
00:19:42,000 --> 00:19:48,080
hands-on training risk measure tape measure
singular mark you want to tape it all the way across
177
00:19:50,000 --> 00:19:54,672
I'm not sinner all right all right
early back only as far as the tape okay
178
00:19:56,000 --> 00:20:02,976
remember careful with mat so this is when we come with use
ease the squeegee you push pressing out the air just take
179
00:20:03,000 --> 00:20:09,912
your time I think I can do this the thing you could do
this on your own is it much easier to 26 and a half 20
180
00:20:10,000 --> 00:20:15,056
versus a 13 inches there's a part of the
work that's easy like measuring and get
181
00:20:17,000 --> 00:20:20,648
it in the right place I'm good
here but I have no idea how
182
00:20:23,000 --> 00:20:27,544
hard it is to apply a big graphic
and not have air bubbles get all those
183
00:20:28,000 --> 00:20:31,008
bubbles hmm another
damn hair bubble oh shoot oh
184
00:20:36,000 --> 00:20:39,712
look what I did okay this is
not good it looked easier when
185
00:20:41,000 --> 00:20:47,976
you were doing it yeah because I'm going slowly I'm not
pressing hard on you don't think I was doing that no I saw
186
00:20:48,000 --> 00:20:52,976
you whoa I mean this comes with experience
in practice and also patience no one
187
00:20:53,000 --> 00:20:58,976
ever accused me of patience it seems that Louie's a little bit out of
her comfort zone she's not even patient we all have the idea of stickers
188
00:20:59,000 --> 00:21:05,976
just peel and stick and when it comes to something as a car
you can't just paste it on what did you do before me I've
189
00:21:06,000 --> 00:21:12,976
done a little bit of everything I've substitute Todd
I've been a bartender I've been divorced a couple times I
190
00:21:13,000 --> 00:21:18,976
don't understand and marriage is way too hard yeah it's complicated he's
got that's a good way to say it's complicated well I marry right now I'm
191
00:21:19,000 --> 00:21:23,800
expecting a baby anyway any me is
this your first my first boy you're so you
192
00:21:24,000 --> 00:21:30,976
already have a girl yeah two girls so one is 18 and the
other one is three cool congratulations thank you that's
193
00:21:31,000 --> 00:21:35,736
pretty cool so now we're going off-site
and apply it at a car dealership we
194
00:21:36,000 --> 00:21:41,976
won't play on the window decal we got two jobs
two two job my first impression of Gary was a bit
195
00:21:42,000 --> 00:21:47,976
scary and he looks like kind of a rough-and-tumble guy
but after just a little bit of time with him it's real
196
00:21:48,000 --> 00:21:53,976
easy to see he is a teddy bear I could easily have misjudged
the book by its cover all right so where we going that's
197
00:21:54,000 --> 00:21:58,928
the window that we're going to do the
install on wow this is really big taping
198
00:22:02,000 --> 00:22:06,976
and we start to do the same thing we
do with the app we could let you down okay
199
00:22:07,000 --> 00:22:09,944
I must have point for a
minute right okay right
200
00:22:17,000 --> 00:22:19,600
this is not easy it
is really physically
201
00:22:22,000 --> 00:22:28,976
demanding and there is definitely a skill involved that
has to be learned over time I don't have strength for this
202
00:22:29,000 --> 00:22:33,976
mister not doing there the strokes even
you're almost quoting and because Yama's
203
00:22:34,000 --> 00:22:39,976
in jagged your vomit is rough so right now we're
going to take a little break and I'm so glad huh
204
00:22:40,000 --> 00:22:47,104
yeah we're not hire Louise and Louise might be suited for
a job maybe I'm maybe - ah maybe not so hands-on where
205
00:22:50,000 --> 00:22:55,976
do you live I live in on Sanders of Central Los Angeles
so - how long has your drive like it was man holy crap got
206
00:22:56,000 --> 00:23:02,976
to get to work before I Steven came to graphic designing
on you know I was a young kid I my group and been able was
207
00:23:03,000 --> 00:23:09,976
thinking there you know everybody belong to gang and I thought I was always
supposed to be but I thought making money George said dress is the way to go
208
00:23:10,000 --> 00:23:16,976
I don't need education I don't enough connect Bacharach I got money so
around nineteen years old being placed under arrest I'm a Saudi at two
209
00:23:17,000 --> 00:23:22,056
strikes first rags means 25 minimum life
without parole and I want a cord and as
210
00:23:23,000 --> 00:23:27,800
I was going to court um I see my
mother she's crying and I let my look at my
211
00:23:31,000 --> 00:23:36,976
daughter Annie I'm sorry a few months old and I said can't
be a parent I can't be a son and then while I'm ruined my
212
00:23:37,000 --> 00:23:41,976
life completely I studied God you know whatever
you do a miracle in my life and get me out of
213
00:23:42,000 --> 00:23:47,976
this place and then i'ma live my life right the courtroom
the judge tell him stand up and it tells me today's your
214
00:23:48,000 --> 00:23:53,976
lucky day and he said we're just missing your charges I said
only American can do this and that was a day I got released
215
00:23:54,000 --> 00:23:58,976
first thing I do in my go find myself church to get into
so that's my goal put me a position where I can help
216
00:23:59,000 --> 00:24:03,544
somebody else find a way find a
direction that's really amazing it's the
217
00:24:04,000 --> 00:24:09,976
struggle and this hasn't been easy and they Steven that
isn't either now we actually lost the house today you lost
218
00:24:10,000 --> 00:24:15,056
your house and I can't make it today
Oh Wow I have a job and I love that's right
219
00:24:17,000 --> 00:24:22,976
you have a job so what are you gonna do where you gonna go good things
come from some some bad things so maybe it's time for me to make
220
00:24:23,000 --> 00:24:30,232
that change to move I've never met anybody like Gary on
one hand and then on the other hand he's very much like my
221
00:24:31,000 --> 00:24:36,632
brother people that have overcome huge obstacles
and are living their life with grace and
222
00:24:37,000 --> 00:24:41,976
love and working to help other people go ahead and finish
it off I think is giving find our cool I might need some
223
00:24:42,000 --> 00:24:48,976
help with you to get in if it is that we have no light at
all I have to tell you I'm really moved by you sharing that
224
00:24:49,000 --> 00:24:53,672
story that's quite an inspiration
coming up just hold on the boss is faced
225
00:24:57,000 --> 00:25:01,160
with some emotional highs and
later some emotional lows are really
226
00:25:04,000 --> 00:25:06,467
not done the things
to take care of me
227
00:25:15,000 --> 00:25:18,584
I'm in Phoenix today I'm
actually working with one of our
228
00:25:20,000 --> 00:25:25,976
franchisees I've met this guy but it's important that I
take this risk because typically when I go in and visit
229
00:25:26,000 --> 00:25:30,976
franchisees they're saying the stuff they think I want
to hear and I think going in is Louie's will give me a
230
00:25:31,000 --> 00:25:36,976
better view and I might find out really what's
happening hey are you Scott that's right over there
231
00:25:37,000 --> 00:25:38,280
Scott's up there
232
00:25:45,000 --> 00:25:48,008
I'll be right down I have
to go up in that thing
233
00:25:51,000 --> 00:25:53,333
it's safe you're
not up in it hi I'm
234
00:25:56,000 --> 00:26:00,864
Scott Colan ice to meet you Louise hi
Louise is that safe of course it's safe
235
00:26:01,000 --> 00:26:06,976
we have a harness for you okay and today we're gonna be
putting a set of letters on the side of the building okay cool
236
00:26:07,000 --> 00:26:13,976
I was kind of surprised I expected someone that was a
little bit more I guess business oriented where can I put
237
00:26:14,000 --> 00:26:18,976
my purse it's all blacks that kind of surprised me a little
bit these are the letters that we're gonna be putting up
238
00:26:19,000 --> 00:26:26,976
companies called NRG Energy we've already prepped the letters we've
already put the studs in them so we're gonna go up we'll mount
239
00:26:27,000 --> 00:26:32,976
the pattern on the wall we'll get it in place and then
we'll drill holes and then we'll mount the letters are you
240
00:26:33,000 --> 00:26:37,672
ready for this totally ready yeah okay
so we have a harness for you this a
241
00:26:38,000 --> 00:26:41,264
trapeze act or something
all right that'll lower one
242
00:26:52,000 --> 00:26:53,040
are you ready
243
00:27:08,000 --> 00:27:10,867
where we get the more
bouncy again oh my god
244
00:27:17,000 --> 00:27:21,976
I really got scared but it's not so much
the height you know when it was smooth
245
00:27:22,000 --> 00:27:27,696
and stable that was cool then when it started
to wiggle around that was a little unnerving
246
00:27:30,000 --> 00:27:36,976
how long is it going to take us to do this view this pattern
has 32 holes that need to be drilled and it's normal for
247
00:27:37,000 --> 00:27:42,056
this thing to move this much when you're
up this high yes okay so now what's the
248
00:27:44,000 --> 00:27:45,000
next deal
249
00:27:56,000 --> 00:28:01,376
when are you ready do I look straight enough
rate level and pull the trigger and push
250
00:28:06,000 --> 00:28:08,467
all right that's
perfect 28 more to go
251
00:28:19,000 --> 00:28:25,976
I think I'm just having a little spy earnest in the arm
you want to drill a couple holes I don't feel like she's
252
00:28:26,000 --> 00:28:33,360
done a lot of manual labor it's alright we probably need
to go up a little bit she drilled about 15 16 holes and she
253
00:28:34,000 --> 00:28:40,080
was ready to take a little break I think that
drill probably weighs 10 or 15 pounds ah five baby
254
00:28:42,000 --> 00:28:45,584
so why did you decide to own
a business rather than be an
255
00:28:49,000 --> 00:28:54,976
employee um it's kind of the American dream to own
our own business my wife calls it my mistress you know
256
00:28:55,000 --> 00:28:59,928
that's what keeps me away from home
out late at night so how many hours do you
257
00:29:00,000 --> 00:29:04,672
work a week you know 50 60 so it's
usually at least a 10-hour day you know
258
00:29:06,000 --> 00:29:10,976
there's nothing in my shop I can't do there's not a
piece of equipment I can't run you know when we've been
259
00:29:11,000 --> 00:29:17,976
short-handed or when times were tough and I couldn't
afford to pay someone to install them needed to be able to
260
00:29:18,000 --> 00:29:21,968
to be able to do it as nobody
trained you not that I'm aware of
261
00:29:26,000 --> 00:29:31,976
yes we're not providing our franchise partners the training
that they need in these kinds of projects and that's
262
00:29:32,000 --> 00:29:37,976
something that I'm gonna change when I get back to the office
my wife says that I should be stricter with my employees
263
00:29:38,000 --> 00:29:42,976
like I am with my daughter you have a
daughter two and a half her name is Maya we
264
00:29:43,000 --> 00:29:45,900
adopted right doctor
my wife Julie has an ass
265
00:29:49,000 --> 00:29:52,136
and she did chemotherapy
is the treatment for that
266
00:29:55,000 --> 00:29:59,416
we were trying to overcome the
effects of the chemotherapy and it just
267
00:30:01,000 --> 00:30:05,992
you have kids I was never able to have
kids I did want any wanted some just not
268
00:30:08,000 --> 00:30:14,848
real good timing on those things we were we were we
were really fortunate she's my number one seeing the way
269
00:30:16,000 --> 00:30:23,424
Scott's eyes lit up when he talked about his daughter really
made me reflect on my decisions not to have any children
270
00:30:24,000 --> 00:30:31,232
and I suppose if given the chance to go back I might do
it differently I think we got them all that's it pump some
271
00:30:33,000 --> 00:30:37,864
silicon in the hole and then that's
all we do that's it Julie's MS is it like
272
00:30:40,000 --> 00:30:44,800
doing well it's not fixed forever in
fact she actually had an infusion today
273
00:30:47,000 --> 00:30:52,976
so are you gonna try to adopt another baby or is one the
right number um I would definitely adopt another of the
274
00:30:53,000 --> 00:30:57,480
opportunity arises it's really
motivating to see how committed Scott is
275
00:30:58,000 --> 00:31:03,976
to his business as well he's very committed to his family
oh look at that that's outer perfect that's perfect
276
00:31:04,000 --> 00:31:08,032
to have that kind of love in
your life is a really special thing
277
00:31:12,000 --> 00:31:14,067
I mistakenly thought that going
278
00:31:17,000 --> 00:31:22,056
undercover would actually be easy it has
given me such an added appreciation for
279
00:31:24,000 --> 00:31:28,992
our employees I really need to make the
company a better place for them and for
280
00:31:30,000 --> 00:31:35,440
our franchise partners it was as much personal
growth for me as it was business growth
281
00:31:37,000 --> 00:31:41,544
I made a decision three years ago to
accept the job of CEOs bastards and
282
00:31:44,000 --> 00:31:49,056
leave my friends and leave my family
and I don't regret that but I've really not
283
00:31:51,000 --> 00:31:53,200
done the things
to take care of me
284
00:32:00,000 --> 00:32:05,976
today all the employees I have worked with are gonna be
coming to a place that's very special to me an equestrian
285
00:32:06,000 --> 00:32:10,544
center in Laguna Hills California all
the employees believe that they're
286
00:32:11,000 --> 00:32:14,456
weighing in on whether or
not I deserve a second chance
287
00:32:18,000 --> 00:32:20,333
Wow hello hello do
you know who I am
288
00:32:23,000 --> 00:32:29,336
no I don't think we've ever man I think I trained
you last Saturday are you yes you are Louise right
289
00:32:30,000 --> 00:32:33,904
I'm Catherine Monson CEO of
fast science international oh yeah
290
00:32:35,000 --> 00:32:39,800
this is surprising what's going on
now what are you doing well hope I didn't
291
00:32:40,000 --> 00:32:44,224
disappoint you you did not Sheldon
I messed up made mistakes ruined
292
00:32:47,000 --> 00:32:51,992
signs and you never lost patience with
me I was just blown away you highlighted
293
00:32:54,000 --> 00:32:59,976
a real weakness of our companies the website so I want
to share with you cuz I'm very excited that we are in the
294
00:33:00,000 --> 00:33:05,976
testing phase right now I would like you to be part of our
test group would you be interested I would love to do that
295
00:33:06,000 --> 00:33:11,976
we'll make sure we paid you for that time away from the
office you're too kind and so you have a big day coming up
296
00:33:12,000 --> 00:33:18,336
about three months ready to get married you've had
a very hard trying challenging time early in your
297
00:33:19,000 --> 00:33:23,976
relationship battling cancer fighting it
back winning that I would like to treat
298
00:33:24,000 --> 00:33:27,520
you and Michelle to a honeymoon
of your dreams oh really
299
00:33:30,000 --> 00:33:33,008
as a gift from fast lines
and for me $10,000 Wow
300
00:33:35,000 --> 00:33:39,800
I am excited to tell her because she's
gonna just explode I mean she's gonna
301
00:33:40,000 --> 00:33:47,040
think it's the coolest thing ever that's very generous
thank you you guys have some medical bills yes she had a
302
00:33:48,000 --> 00:33:54,976
collapsed lung she had the radiation and then she had the chemo
Wow well that's what you signed up for for better for worse yeah
303
00:33:55,000 --> 00:33:59,672
well I would like to give you $50,000
wholly to ease some of that pressure
304
00:34:03,000 --> 00:34:07,544
you're kidding me right don't really
have to do that though that's a lot
305
00:34:10,000 --> 00:34:14,416
it would be my dream that I could
sometime in my future find a man who
306
00:34:18,000 --> 00:34:23,760
would stand by me like you've stood by Michel
well everybody should have somebody like that
307
00:34:25,000 --> 00:34:29,160
I want to hook you hug me come
on don't be waiting you are awesome
308
00:34:32,000 --> 00:34:39,232
I kind of feel peaceful you know K like it I can kind of
relax a little bit and enjoy life a little more thank you
309
00:34:40,000 --> 00:34:43,904
yeah I'm just shocked Jen it
is very clear that you are driven
310
00:34:47,000 --> 00:34:51,608
and what really disappointed me is
that you felt that our email marketing
311
00:34:53,000 --> 00:34:57,736
campaigns looked like spam or junk
I'm really excited to tell you that next
312
00:34:58,000 --> 00:35:03,976
month at our convention we're gonna unveil a whole new look
and feel to the FASTSIGNS brand I can't wait for you to
313
00:35:04,000 --> 00:35:11,488
see that awesome you also shared with me that you're busy
with bowling and and Gary's busy with his and that sometimes
314
00:35:12,000 --> 00:35:18,912
you never see each other yeah but I think you need to
spend some time together so I am gonna give you $10,000
315
00:35:21,000 --> 00:35:25,544
with the caveat you have to use it
on a romantic vacation that's amazing
316
00:35:30,000 --> 00:35:35,056
thank you you have taught me the lesson
that if I'm really gonna be the best CEO
317
00:35:37,000 --> 00:35:41,864
possible I want to have a life that's
balanced like yours I want to encourage
318
00:35:43,000 --> 00:35:47,608
you to chase your passions and your
dreams even more and I'd like to give
319
00:35:49,000 --> 00:35:50,733
you $20,000 what oh my god
320
00:35:57,000 --> 00:36:01,992
we're bowling for bowling oh my god for
whatever you want thank you you're very
321
00:36:03,000 --> 00:36:08,440
welcome it feels amazing to have the recognition
that I'm doing a good job it's really
322
00:36:09,000 --> 00:36:15,976
important to me that it's appreciated at my level from
somebody like Katherine thank you thank you for everything I'm
323
00:36:16,000 --> 00:36:20,800
freaking excited Scott I have to tell
you the day with you I had so much fun
324
00:36:21,000 --> 00:36:27,976
well I'm glad you almost killing me on the lift the way you
made its way back and forth you like to make me shriek oh
325
00:36:28,000 --> 00:36:32,976
it was a great experience for me as CEO
thank you you had to teach yourself how
326
00:36:33,000 --> 00:36:38,976
to do those kinds of installs we didn't provide any training
I really think the kind of job that we did together is the
327
00:36:39,000 --> 00:36:44,976
kind of job that every fast line should do thanks to your
inspiration I'm gonna put together a training program to teach our
328
00:36:45,000 --> 00:36:51,976
franchise partners every step along the way I think that's
incredible you shared a story of getting blessed with this
329
00:36:52,000 --> 00:36:59,296
wonderful baby and I see you light up when you talk about
Maya and I'd like to give you $10,000 to put in a college
330
00:37:00,000 --> 00:37:02,133
fund for Maya I'll gladly accept
331
00:37:07,000 --> 00:37:09,467
thank you she's my
number one the most
332
00:37:12,000 --> 00:37:15,392
important thing I made a
decision not to have children
333
00:37:19,000 --> 00:37:22,584
because I was afraid that I
would turn out like my mother
334
00:37:25,000 --> 00:37:29,672
and I really have not regretted that
decision until I was on that lift and
335
00:37:32,000 --> 00:37:36,928
you talked about Maya the way you did
I really respect how you get involved in
336
00:37:38,000 --> 00:37:43,976
the business and and do installations but I also want you
to be able to spend at the time that Maya deserves that
337
00:37:44,000 --> 00:37:48,672
she's growing up and the time that
Julie deserves I would like to give you
338
00:37:49,000 --> 00:37:52,648
$15,000 so that you can be
at home with Julian with my own
339
00:37:59,000 --> 00:38:03,672
God has blessed me with her and um
um I'm just so thankful that I have her
340
00:38:07,000 --> 00:38:11,672
my wife and just like this even
though it's hard life is good life is good
341
00:38:12,000 --> 00:38:19,360
my daughter Maya means the world to me whatever Maya's
opportunities are we'll be able to to afford that I think you
342
00:38:20,000 --> 00:38:24,608
feel very good okay it's incredible
Guerry the biggest gift for me was to
343
00:38:28,000 --> 00:38:32,928
see a man who made a lot of mistakes
and now has turned his life around in the
344
00:38:35,000 --> 00:38:38,136
most amazing and beautiful
way thank you I want to
345
00:38:43,000 --> 00:38:50,360
give you the best opportunity to just continue to grow in
your fast science career so I am going to bring you out to
346
00:38:51,000 --> 00:38:55,032
Dallas where our corporate
office is for a week and put together
347
00:38:56,000 --> 00:39:00,928
a customized training program for you
teaching you all the tricks of the trade
348
00:39:02,000 --> 00:39:06,800
all expenses paid as well as your
salary during that week I had to have this
349
00:39:08,000 --> 00:39:15,360
opportunity to learn more and have it presented to me as a
gift I am really grateful I know how much your church has
350
00:39:16,000 --> 00:39:20,992
helped you and the importance that that
church has in your life so I would like
351
00:39:22,000 --> 00:39:25,584
to give you something for
you to give your church $15,000
352
00:39:33,000 --> 00:39:37,096
the church is about to close down
because he couldn't bigger news
353
00:39:40,000 --> 00:39:44,800
and there's something else I'd like to
do for you I so respect that you make
354
00:39:46,000 --> 00:39:50,864
the long two and a half hour drive to
work and I know how difficult it can be
355
00:39:52,000 --> 00:39:56,672
when you don't have a dependable
car so I would like to give you a new car
356
00:40:05,000 --> 00:40:07,533
we trying to say
well but we can't Jack
357
00:40:14,000 --> 00:40:18,992
thank you it breaks my heart to think
of you and your family being evicted from
358
00:40:22,000 --> 00:40:24,600
your house so I'm
gonna give you $50,000
359
00:40:28,000 --> 00:40:31,136
thank you there's a media
ventures just in one day
360
00:40:34,000 --> 00:40:38,416
I'll get mad sir today is the help
of people like me this this I'm not
361
00:40:40,000 --> 00:40:44,992
supposed to be here it's supposed to
be somebody else I'm gonna tell you that I
362
00:40:46,000 --> 00:40:51,976
don't believe that's true you're gonna be an
inspiration that brings lots of other people out of the
363
00:40:52,000 --> 00:40:56,288
darkness into the light yeah yo I
would love a Hungarian ice doesn't
364
00:40:57,000 --> 00:41:01,160
feel like it's real most feels like
a dream and he's doing shocked
365
00:41:09,000 --> 00:41:14,976
I've really learned from the people I've worked with of the
importance of better balance in life and so there is one last
366
00:41:15,000 --> 00:41:21,976
stop that I need to make before going back to the office
the people we love are so important to us I need to invest
367
00:41:22,000 --> 00:41:23,600
more time and family
368
00:41:29,000 --> 00:41:33,608
hey bro I'm good to see you totally
great having all of us together in so
369
00:41:35,000 --> 00:41:39,992
long oh you made me a welcome sign the
love and relationships that we have with
370
00:41:41,000 --> 00:41:45,864
our family far exceed anything we could
ever accomplish in our business lives
371
00:41:47,000 --> 00:41:53,976
she's good to be back this whole experience is gonna make
me not just a better CEO but a better person a better
372
00:41:54,000 --> 00:41:57,520
friend a better aunt it is
truly enriched my life I just
373
00:41:59,000 --> 00:42:03,736
wanted to tell you how proud I am of
you how much I admire you thanks Chuck
374
00:42:07,000 --> 00:42:11,992
and very glad to see you it's been too
long it has been yeah we missed you same
375
00:42:14,000 --> 00:42:15,120
here same here
376
00:42:51,000 --> 00:42:53,800
stay tuned for scenes
from our next episode
46896
Can't find what you're looking for?
Get subtitles in any language from opensubtitles.com, and translate them here.