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‫Setting expectations is an incredibly important part of your success as a leader in this session will

‫look at skills you'll use to set expectations, persuade people to join you in your mission and handle

‫conflict, because you know, it will happen.

‫That conflict will occur at some or even many points in time.

‫The leader's job often includes having to change the attitudes and behaviors of the followers.

‫Therefore, having the skills to influence people is key.

‫Here are nine techniques you can use on a consistent basis to strengthen your ability to influence others.

‫This can be achieved by giving praise and honest appreciation when it is due.

‫For some of us, that requires practice.

‫So make a conscious effort to do this on a daily basis and it will become easier over time as you form

‫the habit, calling people's attention to mistakes but indirectly focus on the mistake itself and the

‫consequences, not on placing blame.

‫Talk about your own mistakes before criticizing another person.

‫This shows your integrity and lets people know mistakes are learning opportunities, not the kiss of

‫death.

‫Ask questions instead of giving direct orders, let the other person save face.

‫Always treat people with dignity, praise every improvement, even the small ones, because they build

‫on each other.

‫That's called the compound effect.

‫The same principle you see in financial matters.

‫Give the person a fine reputation to live up to.

‫Most people will rise to the level of reputation you assign them.

‫So set it high and help them earn it.

‫Use encouragement to make any fault seem easy to fix and offer suggestions on how to do that.

‫But let them choose their own path.

‫Make the other person happy about doing as you suggest, and they will follow you anywhere.

‫Print this little graphic out and post it on your bulletin board or near your desk as a reminder of

‫how to use your influencing skills each and every day.

‫Expectations, if unknown, can cause problems for the leader and the team.

‫Expectations can be associated with the team leader, the organization, the task or project, the team

‫members and their relationships, the environment, the customers, the reward package.

‫As a leader, you need to manage the expectations associated with each of these factors.

‫But first, before you even get started with that, you cannot manage an expectation if you don't know

‫what it is as a leader, you must never make an assumption of what the expectations of your team are.

‫You questioning and listening skills to uncover and deal with expectations, you surveys and focus groups

‫or one on one meetings to get insight into individual and team expectations.