All language subtitles for Hell.Of.A.Cruise.2022.1080p.WEBRip.x264.AAC5.1-[YTS.MX]

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- Hello, everyone.

I'm making this video...

just as a way of saying hi,

saying...

you know, I love you
to my family and friends

and just making this
in advance...

In case I don't have time
to make it...

in case...

[sighs]

- We're gonna begin here
with the outbreak

of a mystery virus in China
that now has

the World Health Organization
on edge.

- [shouting in language]

- And it's also showing up
in Japan,

Thailand, and South Korea.

- Dozens sickened on
a cruise ship docked in Japan.

- Carnival Corporation
happens to be

the world's largest
experience enterprise.

A fleet of over 100 ships,

ten different
world-leading brands,

from the Italian warmth
and artistry of Costa

to the relaxation and
discovery of Princess Cruises.

- Princess carries more than
two million guests each year

to magnificent destinations
all around the world.

- The more we give people

the opportunity to connect...

the more spectacular
our world will be.

- It was
a guaranteed dumpster fire.

- The cruise-ship industry

is facing
its biggest ever crisis.

- And the numbers are rising.
- Coronavirus super spreader.

- All of those ships at sea

with all the mixing
and demographics

and offshoring
and ports of call

guarantee that
the cruise ships

would be singularly effective

at propagating COVID.

[knock at door]

- You're all invited
to reserve your cabins.

[dramatic music]

* *

- What's up, everyone?

This is Spencer,
and I am in Tokyo,

about to leave
with these fine gentlemen

to take a nice 15-day cruise.

So we're at the airport.

We're a few minutes
from getting a shuttle

down to the harbor,
and then we'll set sail.

* *

I was going
to school in China,

and I have six weeks off.

- We're gonna be
graduating in the spring.

We got to have
at least one big hurrah.

- Initially, we wanted to go
to Thailand

and then Spencer came up
with idea to go on a cruise.

- We are from Poland,
Dorian and I,

and, like, cruises like that,

we only see those
in, you know, American movies.

- I stumbled across an ad
for the "Diamond Princess"

for a ridiculously
inexpensive ticket.

I shared it
with the rest of the guys.

[camera shutter clicks]
And we decided, "Let's do it."

- Whoa.
Look at that thing.

[upbeat music]

* *

- This was billed
as New Year's

in Hong Kong Harbor...

and knowing Chinese New Year's

was going to be
elaborate fireworks

and celebrations and parades,

we decided to take this trip.

- Hello, and welcome
to Princess Cruises.

- We were really excited.

We had several celebrations--

my daughter's 16th birthday.

It was going to be
Chinese New Year.

I thought, you know,
as a family,

it was a good way
to spend some holidays.

- Oh!

- [laughs]

- So there's myself,
my husband, Mark,

and our best friends,
the Goldmans,

that travel with us.

We love Princess.

We've gone
on many Princess cruises.

- And for us to unpack
our luggage once

and yet stop off
and see exotic places is ideal.

- When we were planning
for our honeymoon,

we wanted something that
was memorable and different.

The idea of just different
country almost every day

and visiting different
cultures,

it was definitely
something different.

- We were doing, gosh,
sometimes two or three a year.

- We've cruised
six or seven times.

- This was our fourth.

- About seven maybe.

- Something like 14.

- I have done 35 cruises.

- I am a platinum cruiser.

Ron, though--
Ron has gone on five cruises.

- So I think
I'm still a cardboard cruiser.

- [chuckles]

- It has been a rocky ride
for Carnival Cruise Lines.

- We begin tonight with
stories of fear and panic.

- Holy crap! Let's go!

- The Carnival-owned ship
ran aground

off the coast of Italy,
killing 32 people on board.

- Then this past February,
an engine-room fire

left the Carnival "Triumph"
powerless and adrift for days.

- Now Carnival is spending

more than
half a billion dollars

in improvements
to right the ship.

- Hi, guys. How are you?

- Arnold Donald took over
as CEO of Carnival

after bookings fell,
shares plummeted,

and some passengers sued.

- There's a lot that's right
about Carnival.

These incidents represent
far less than 1%

of the experience, you know,
for all of our guests.

How you guys doing?

- The bottom line
for Arnold Donald

is now to reposition Carnival,
rebuild its reputation,

and fill his ships.

- He was willing to be
the front-and-center guy

to say, "This is how we're
gonna prevent these events

"from happening again,

and, you know, this is the kind
of company we want to be."

- We have a double-digit
capacity increase,

double-digit earnings growth.

And real results in business is
returning to the shareholders.

- You know what I'm hearing?
Ka-ching, ka-ching, ka-ching.

- [laughs]

What you should be hearing
is excited guests

enjoying the time
of their life.

- Ka-ching.
- [laughing]

Yes, that too.

- Yo, Gordie.

- Hey.

- And there was a raffle
for the new members,

for the "fresh cruisers"
on the ship.

- Three, two--

- The grand prize was,

you would be an elite member
in the Captain's Circle program

for the remainder
of the cruise.

- The raffle started.

The number of the cabin
is 604.

[gasps] It was us.

Yeah, free laundry,
free alcohol.

We did it.

- Get it, Gordie!
[crowd cheers]

- We felt like we were a
pretty big deal at that point.

- We felt like
we were the elites.

- We had no idea at that
moment what was happening.

[indistinct chatter]

All we knew--
we were on a nice cruise,

and all of a sudden,
things are slowly becoming

not normal anymore.

And I've worked for
cruise ships for many years.

[pop music playing]

Working on a cruise ship
really is a dream job.

When I was able
to get off the ship,

I was having a good time,
seeing Asia.

We were about to go
to Hong Kong,

and a friend of mine mentioned
that there was some crazy virus

in Wuhan, China.

- The epicenter
of China's killer virus

is tonight in lockdown.

The city closing
its transport network,

telling its 11 million people
not to leave.

- Trying to contain a city
of 11 million people

is new to science.

- 17 people
are now confirmed dead,

while a new case
has turned up in Hong Kong.

- The first news from Wuhan
came out December 31st.

So there was only two weeks
of information.

Friends and family said,
"Ooh, you're going to Asia.

Are you worried
about that virus?"

And we said,
"No, it's thousands of miles

"from where we'll be,

and we're not concerned
about it."

- Ladies and gentlemen,
please,

let's have
a big, big round of applause.

[cheers and applause]

[upbeat music playing]

* *

- Hong Kong was a great day.

It was also the first day

where we were
actually wearing masks.

- Cheese!

- How does it work?
- I don't know.

How do I put my hands inside?
Well, let's find out.

- Let's find out.

- We're gonna be safe,

but we're not gonna lock
ourselves in a ship.

- Three...
all: Two, one.

- Three, two, one, seven.

- We met Spencer
and his friends.

- They were fun.

- Yeah, they were students
in China, so...

- So they were the ones
that started talking

about this virus.

I says, "You mean
like Corona beer?"

And they said,
"You're not wearing masks?"

And I go, "No."

- Hong Kong--it's just
an awesome place,

but it was also
Chinese New Year.

And the city's
actually quite dead.

No one from China
was going into Hong Kong

because they were scared
of this virus outbreak.

[suspenseful music]

- The really big
fireworks and festivities

were canceled
because they didn't want

Chinese mainland folks
coming into Hong Kong.

We were disappointed because
it's one of the things

we were looking forward to.

- You're right.
- Dude...

- It was just starting
to take hold

that you shouldn't have
large groupings of people.

- So they had a lot
of the festivities

for Chinese New Year's
in the lobby,

and that was really fun
to watch.

- A happy Chinese New Year.

- Oh...
[applause]

[percussive music playing]

* *

- Happy New Year!

[applause]

[suspenseful music]

- Cheers.

* *

- The highlight of the trip
was definitely Vietnam.

- Oh, my gosh, dude.

Just a sea of people
in this massive cave.

* *

[water trickling]

- [laughing]

- No virus.

No virus, no virus, no virus.

- [laughs]

* *

- China is urging its citizens
not to travel abroad

as it struggles to contain
the virus

that has now killed
more than 100 people.

The total number
of confirmed cases

is now at more than 4,500.

- Part of the risk
we face right now

is that we don't yet know
everything we need to know

about this virus.

- The World Health
Organization

says it is still too soon

to call it a global
public health emergency,

but the new virus
is spreading.

* *

- I started feeling sick
the day after we left Vietnam.

- [chuckles]

[upbeat music playing]

- I was
with the other three guys,

and I started
to feel really weak and tired.

Went back to the room.

Something wasn't right.

[tense music]

I was feeling concerned
that whatever I had

wasn't just the common cold.

* *

- Hey, everybody.

So...

I just put a video on YouTube

about getting ready
for this cruise.

17-day cruise

from Costa Cruise Line.

And although my nerves

were more about going
on a vacation by myself,

especially for that long and
being on a boat for that long,

now we've got to worry
about this little icky virus.

Even when I kind of started
getting whiff

that the virus
was gonna be an issue,

I still didn't really think
about it.

Honestly, I thought probably
people were overreacting.

* *

- My wife and I--
we debated it for weeks,

whether or not we should go
on this trip,

and we rationalized
going on the trip

because we're just going
to Hawaii,

and Hawaii is part
of the United States.

It's a state of the States.

- When I look back,

it's impossible
that head office

didn't know what was going on,

that they were not informed

of those possible case
of COVID,

but I felt still good
to go on the "Ruby Princess."

- We have cruised
quite a number of times,

and I can say that
the cruise line that we felt

the most comfortable with
is Princess.

- We got to Taipei, Taiwan,

and everybody
was wearing a mask.

There was something in the air

that made everybody
a little bit anxious

about what's happening.

- Okinawa is really where
things started to get real.

[indistinct chatter]

- There was a very
strict health inspection.

They don't want anybody sick
getting on that island.

- I thought, "This is
probably a good thing

"we're wrapping this up,

'cause who knows
what's gonna happen from here?"

- February 3rd, we're headed
back to Yokohama Bay.

Dorian goes to the gym.

- So bye.

- Kamil and I go
up to the top deck.

And we see a text from Dorian.

It says the manager of the gym
says that there was a--

there was a person on our ship
who had the coronavirus.

- Dorian got this gossip info

that there was this guy
who got off in Hong Kong

and he was infected.

He was tested positive.

And we went downstairs.

We were drinking coffee,

and you could have felt
this tension,

like, around the table.

People on their phones...

Whispering to each other...

about this guy
who got infected.

* *

- We were told
we were speeding up

so we could get
in there quicker...

And that we would be all
getting temperature tested.

And that way,
once we get in there,

we could actually disembark.

* *

- The "Diamond Princess" left
Yokohama on January the 20th.

On board, there was
a man from Hong Kong.

The ship spent five days

going from Yokohama
to Hong Kong.

That passenger disembarked
in Hong Kong and fell ill.

Hong Kong authorities notified
the "Diamond Princess"

on February the 1st.

But it took four days
before any real action

was taken on board the ship.

[indistinct chatter]

- Not bad.

- We were never told
of any individuals

on the ship that had come down
with the coronavirus,

other than they were going
to keep their eye out.

- * YMCA, it's fun
to stay at the-- *

- We went out of our room
with no reservations

about where we could go
or what we could do.

- * Clock strikes two,
three, and four *

- We did know at that point
that coronavirus was serious.

We didn't know that it
risked killing people,

and we particularly knew
at that stage,

it risked killing
elderly people.

And bear in mind there were
a lot of elderly people

on board
the "Diamond Princess."

[light music playing]

- The incubation period
can be as high as 14 days,

but it can be as low as 2.

all: * Happy birthday to you *

- So if you go from
two days to three days

to four days
with everybody acting normally

in an environment
that's really conducive

to spreading pathogens
of all natures...

[cheers and applause]

- Hip-hip...
all: Hooray!

- I would say the majority
of the spread

probably happened
in that window.

[chime sounds]

- This is the captain speaking
from the bridge.

Please be advised that we have
been notified

by the Hong Kong
public health authorities

that a Hong Kong resident

who traveled for five days
on "Diamond Princess,"

disembarking in Hong Kong
on January 25th,

tested positive
for coronavirus

on February 1st.

We are indeed closely
recording and monitoring

all persons who have reported
to the medical center

with cold and flu symptoms

during this voyage.

If you have experienced
any of these symptoms--

fever, chills, or cough--

we ask you to check
with our medical staff.

As you can see,
ladies and gentlemen,

the situation
is under control,

and therefore there
are no reasons for concerns.

[tense music]

* *

- I was just dripping
with fear.

I started making my walk
down to the medical center,

and I don't know that I've been
that scared ever before.

* *

[chime sounds]

- The Ministry of Health
has notified us

that ten people

have tested positive
for coronavirus.

The ship will remain
under quarantine in Yokohama.

The length of the quarantine
will be at least 14 days,

as required
by the Ministry of Health.

- We were awoken
by the captain's announcement.

Phil got up and went
out on the balcony,

and it was
the "oh, my God" moment.

[siren wailing]

[person speaking Japanese
over PA]

* *

- Military trucks.

- Yikes.

- When the captain said,
"Oh, we will be quarantining,"

everyone looked
at each other like,

"Did he really just say
what I think he said?"

* *

[gate slams]

- So this is our room
when you come in from the door.

Kids are busy with homework
and doing some puzzles.

Husband's at work.

Just toilet and shower.

Getting through 14 days

in the cabin with no windows

and the four of us
in bunk beds,

it was quite daunting.

Mostly we stand up
to have our dinner...

except for Caitlin,
who's sitting down.

- Today we're gonna do
chair Zumba.

- We had to set up
a daily routine

to make sure
that we didn't slump

into a sort of
dazed time line.

- Exercise time.
Here's Jerri and Jerri.

Little Jerri says she's done
a mile of this today.

- Over a mile.

- We are washing our clothes
in the bathtub.

* *

- It should stand up.

There we go.

[continues indistinctly]

- Lunch is here.

Salmon, ooh.

* *

- You know, one of the
mistakes they made was,

they said anybody that needed

any type of special food
or drink,

they would supply it
at no charge.

- Three, two, one.

- By the next day,
they put a limit

on how much alcohol
we could order

because they ran out 'cause
people were all getting drunk.

- It's a party!

- There wasn't much else to do.
[both chuckle]

- Whoop! Whoop! Ha!

* *

- Carnival knew
that there was a pandemic.

They knew that there was
a worldwide health hazard.

There was no
justification whatsoever

for Carnival continuing
to offer cruises

and to sail on cruises

past the "Diamond Princess"
debacle.

My office number
was ringing off the hook

at the end of January

of people contacting me,
saying, "I can't get a refund.

I'm afraid to go on a cruise,"

and they're stuck in going.

And the way the cruise tickets
are drafted,

there's really no way
to get your money back.

- I was very, very much aware
of the "Diamond Princess,"

but we always thought,
"It happened to them.

It won't happen to us."

At that time,
if we would have canceled,

we would have lost
about $7,000 to $8,000.

[people cheering,
ship horn blaring]

- I never thought
about canceling my cruise

on the "Grand Princess"
at all.

Princess sent us
a lot of emails

saying they were taking
precautions

so that
we wouldn't have to fear.

- The "Grand Princess"
left San Francisco

on February 11th.

On February 21st,
a male passenger

visited the medical center
reporting flu-like symptoms.

- I kept expecting
Costa to cancel,

but we had all sorts of
assurances from the cruise line

that, you know, the cruise
was going forward.

- I called them
at least seven times,

and every time,
I got the same answer.

"No, no, no.
Everything is fine.

"There's no problems.

No refund, no problems."

- This cruise was so cheap.

Ah!

Going on the plank.

Because I booked it
so last minute,

they're just trying
to fill the rooms.

So excited.

I still didn't really think

the virus was gonna be
an issue.

Going on.

And my husband
didn't want to go.

He doesn't like boats,

so I'm just gonna go do it
without you

and then see if you like it,
you know,

watching me have fun.

Oh, my gosh.

I came to regret--

you know, it's kind of one
of those karma things.

[chime sounds]

- This is the captain
from the bridge.

I've finally been notified

by the Japanese
Ministry of Health

that an additional 41 people

have been tested positive
for coronavirus.

- You got to get this.

Our picture.

- Okay, they've got a bunch
of people in white coats...

- They were marching.
- Lined up there.

- They're not white coats.
They're white hazmat suits.

- They're white hazmat suits.

- No one knew
what was going on.

I mean, the scientists
didn't know.

The crew didn't know.
The ship's captain didn't know.

Japanese Ministry didn't know.

People in government
back in America--

no one really knew anything.

- We were isolated
from information.

- It is very important
that you continue

to listen to these
announcements until the end...

- The only information
we got was

from the captain
over the loudspeaker

and little pieces of paper
that appeared at our box.

- Being isolated
from the rest...

- We had television
that was working

with the "Diamond Princess"
being the lead story

on every channel.

- 61 people
have tested positive

for coronavirus on the--

[reporters speaking
in languages]

- The huge jump
in these numbers in one night

is a cause of enormous concern.

- Okay, come out.

There's the main crews.

You can see there are
satellite trucks behind them.

- We got very busy trying
to communicate with people

in the news industry
and to try to tell people

that this was not a good place

for us and the other
passengers to be.

- This is not
a safe environment.

- The whole thing is,
here we are quarantined--

healthy people and sick people
in the same location.

I think that whole idea that
that's how you're supposed

to do quarantine is crazy.

- On board, other stressed
American passengers

described rising tensions
between health authorities

and people who say
they aren't being told

if and when
they might go home.

- And that concern
is felt very acutely

by the people who are
on that boat.

* *

- Good morning
from the Seratti-Goldman room.

We woke up
to more ambulances parked.

Not a good sign.

- We would see them bringing
in ambulance after ambulance

after ambulance.

- Look how many
they've got out there...

unloading.

- Periodically, you know,

someone
wouldn't be around anymore.

- Ah, sorry. Okay.

- You want to go next?

- I probably had COVID.

It went from a fever
to mild sore throat.

[knock at door]
Coming.

When I actually got tested,

I was kind of left to assume

that that test
had come back negative

because I had not been taken
off the ship.

- This is your captain
speaking from the bridge.

I kindly ask you to continue
checking your temperature.

[thermometer beeps]

- I was starting
to show symptoms,

and then the day
we got the thermometers,

I checked the temperature,

and it confirmed
what we thought--

that I had a fever,
and we reported that.

There were some mornings

I wasn't sure
I was gonna come back.

It was nasty.

It was the worst flu
I've ever had.

If you combine that
with the angst and the stress

of being confined in a room
that's probably 4x3--

it took them two days
to get me the results back,

and I was taken off the boat.

- Of those
who were symptomatic,

I believe
the positive test rate

was in the 20% range,
thereabouts, initially.

- Say ahh...

- After they had tested
the folk who were symptomatic,

they started then testing
folk who were over 80.

- There was a lot
of elderly people.

He has had
two kidney transplants.

So that's why we got flagged
to even be tested

- [gagging]

- Thank you very much.
- All right. Thank you.

- As they began
randomly testing

people who were elderly,

they kept getting
the 20% positive rate anyway,

which told you the thing
was spreading through the boat.

- We were worried
about the numbers rising,

and our bigger concern
was the ventilation system.

So we asked about that,
and we were assured

that the ventilation system
was not a problem.

- There is no current evidence
the illness

breaks through
the air ventilation systems.

Please know that
your health and safety

are our number-one priority.

- The chief medical officer
would come on

and say, "We've talked
to the best medical experts."

We're like, "Nah,
the numbers are going up.

"This is not the safest place.

"You don't quarantine
sick people and healthy people

together in the same location."

[siren wailing]

- Okay, we just heard sirens.

They came running out
to see what's going on.

I'm gonna go in and listen
to this announcement.

- To give you an update
about the additional cases

that were confirmed earlier.
- Record him.

- Well, let's write this down.

- We have now been advised
that the number of cases

of which five
were crew members.

[tense music]

* *

- The crew was interacting
with other passengers

and interacting with us

eight to ten times a day
or more.

[knock at door]
- Coming.

- Hello.
- Hi, sir.

- So there was
no quarantine on the boat.

- Thank you.

- I immediately saw that.

- The crew was being asked
to work

as both service professionals

and medical professionals
without adequate protection.

* *

- Thank you.

- Stay well.
- You too.

- There is
an extremely high cost

to the low prices
that people pay for cruises.

Cruises have become so
unbelievably cheap

and part of that is 'cause
they want to get you

on the ship
so that you can spend money

on drinks
and on shore excursions.

Having said that,
the real underbelly of it

is there are literally
thousands of crew members

on every single cruise ship

that are making pennies
an hour.

They're generally speaking
from third world countries.

They can only make a fraction
of what they would make

on a cruise ship back home.

[upbeat music playing]

- Cruise lines like Carnival

register all their ships

in foreign flags
of convenient countries.

Princess itself

is incorporated
in the country of Bermuda,

and they do this
to avoid U.S. taxes,

U.S. wage and labor laws,

and U.S. occupational health
and safety laws.

So maritime law permits them
great flexibility

in avoiding
their legal obligations

under U.S. law.

* *

- Okay.

[speaking language]

- The company policy is
we're told

to not really speak
to the media.

If you speak to the media,
the repercussions

are that you will not
have a job.

- The Indian nationals
have, in fact,

put out a video message
requesting the Modi government

to pull them out of the ship.

- Please, this is a request
that say please help us.

Right now we are really scared.
Our family is scared.

Everybody's scared.

- I got really sick.

I got scared, and I called up,

and they asked me
to stay in the cabin.

I had a roommate
who was sick a day before me,

who was being also isolated
in the cabin along with me.

There was nobody
who showed up on our door

to come and test us.

They were saying that they were
pretty busy dealing

with more serious patients
and--

which is why we got
a little furious

and is why I made
the first video.

I just want to inform you
that we need help.

We need extra manpower
from the Japanese authority

or from different authorities

who could come in
and help us--

everyone be tested and be
separated from the people

who are infected.

* *

- It was definitely hard
on the "Diamond Princess"

because it felt
that some people's lives

were more important
than others.

But back then, I was still
in the service mode,

and we tried to have fun
with the passengers

and keep their spirits high.

[upbeat music]

- I had got up early,

and I went down
to the international café,

and I was having my typical
morning cup of coffee,

and my wife came down
and handed me her iPhone.

And on the iPhone
was a posting on Cruise Critic

of a previous passenger

that had been on the ship
from February 11th

through February 21st--

had died of coronavirus.

And I looked at my wife,

and I said,
"We are in deep crap."

* *

- Carnival learned
on March 2nd

he had tested positive
for COVID-19,

and he died two days later.

* *

The main thrust
of all of our reporting

was, why did the cruise ships
keep sailing...

When there was
an abundance of signs,

warnings, and cases

that suggested there were
enormous risks

to continue
cruising on these ships?

* *

- They told us
they were gonna put

all these protocols in place.

And there's people coughing
in front of us, behind us,

and I'm thinking to myself,

"Oh, well, surely
they're gonna get turned away.

They're not getting on."

- [coughs]

- And then they just let them
right on the ship.

- [coughing]

[people coughing]

- Right now there's
not a whole lot left.

As you can hear, there's still
coughing in the background.

A lot of these people
are smokers, though.

So it's really hard to tell
what is a significant cough

and what's not.

So just kind of put up with it.

Hopefully, we're okay, and I
will talk to you guys later.

* *

- Good morning, good morning,
good morning.

It's day 11.

No updates yet
from the captain.

He did not make any
announcements yesterday at all

about new cases.

So that was very good news.

- But we're just hanging out
and enjoying our breakfast.

There's my lovely wife, Jerri.

I get a call
from the medical office,

and they say, "We want
to come up and see you."

He hands me this paper,

and it just says, "Because
of something on your test,

you will be removed
from the ship."

And I says, "You mean right now
I have to get packed and go?"

And he says, "No, her."

- They escorted me
down off the ship,

down in the little tunnel,
got into an ambulance.

I go, "Okay, they're taking me
somewhere."

- On the "Diamond Princess"
in Yokohama, Japan,

the number of confirmed cases
also rising.

- Did you just say
that there are 67 new cases?

Is that what I heard?

285--that's a number
that I was not familiar with.

At the very beginning
of this quarantine,

I had complete confidence
and trust and faith

in the information
that we were being given

in the captain's announcements.

I realized mid-interview

that I had been
a little bit naive

in believing
that "Diamond Princess"

was going to be as transparent
as possible with me.

- We felt like the longer
we were on the ship,

the more likelihood of us
getting sick as well.

- Every day
it's exponentially increasing,

and we are in a petri dish
waiting to get infected,

if we're not infected.

- I sent several emails
to our local senators.

My last email to him
was not very nice.

I said, "You need to do
more than monitor.

"You need to get off your ass
and get us off this ship

before we all get sick
and die."

And they
didn't really answer that.

- We heard a report that
the U.S. will be evacuating

Americans off this ship.

All right, bye-bye
- Bye.

- All right, Gordon,
one out of ten,

how helpful was that?
- Zero.

- I talked to Phil Roe.

He's a Congressman
from the first district here

and also a personal friend.

- It was during
a congressional briefing

that Congressman Roe raised
the question about the status

of Americans on that boat

because he had talked
to a passenger

and heard that the conditions
on the boat

were actually worse
than being reported.

- Dr. Kadlec called.

I think we all recognized
at the time

that the "Diamond Princess"
was ground zero

at that particular moment.

If we could get
on the "Diamond Princess,"

we would get
a significant leg up

into understanding the virus.

Also, if it were my family
members stuck on that ship,

I think I would have wanted
somebody to go get them

and bring them home.

- Myself and Lawler had worked
in a number of big outbreaks,

including Ebola outbreaks.

I didn't think I was gonna be
jumping out of aircraft again.

It's been a while since
we've deployed like that.

This was a rapid response,

even though there was
no special-operations

infectious-disease
response capability

in the U.S. government.

So it was quite disorganized.

I literally bought clothes
at the airport.

We got a taxi and then headed
down to Yokohama.

[vehicle beeping]

[dramatic music]

* *

- Our team went on board
to do an initial assessment.

We're going into a relatively
unknown environment.

We're dealing with a virus

that we still don't understand
very well.

We decided that we would treat
the entire ship

as essentially a hot zone.

- Within minutes
of stepping on that ship,

we knew coronavirus
was everywhere.

It was like water.

[tense music]

It was surreal.

I feel like I'm
in an Ebola outbreak

'cause I'm wearing
all the stuff.

I got the same smells.

I got the same feel
except I'm surrounded

by really bad art

in the art gallery
of a cruise ship.

- I was pretty shocked,
to be honest,

when we got on board the ship

to see how varied

the infection control
practices were.

- Several state room doors
were open,

and people were unconscious.

We'd go down a stairwell

and find really inconsolable
crew members

who just had
one of their bunkmates

go off to the hospital.

Their future was uncertain.

So it was quite terrifying
for the crew.

- We thought we had
quite a bit more time

and started to lay out
some of the plans.

By the time we eventually got
back off the boat,

that plan had changed,
and we understood now

that the aircraft were gonna be
there the next day.

* *

[harpsichord music]

- A producer with CNN
sent me a message on Skype,

and she said, "Hey, I hear
you're getting evacuated.

Congratulations."

And I had no idea
what she was talking about.

- Sunday early a.m....

we started off
with two teams--

Team Charlie and Team Lima.

Two aircraft were en route.

- CDC decided,
and we agreed with them,

anybody who is visibly ill
or symptomatic

would not be subject
to repatriation.

- We were going to have
to pass a medical inspection

in order to get on that plane.

Two officers from the CDC
came to our door

and asked,
"How are you feeling?

"Do you have a cough?
Are you sick?

Do you have a fever? Okay."

That was
the medical examination.

- They said,
"Okay, just people

who don't have the COVID."

but the problem was, they
didn't know who had the COVID.

- We were not done
seeing all Americans

before they started
to load them

for transport to the airport.

So we looked
out a porthole window,

and, sure enough, they were
loading the passengers.

- Hand the passport to this
gentleman in the yellow.

He will hand it
to the State Department folks

on either side.

They will keep your passport.
Then they'll put you on a bus.

The bus will take you
to the airplane.

The airplane takes you
to United States,

and then you get your passport.

- Whoo-hoo.
- All good with that?

- Okay.
- Whoo-hoo.

- Sayonara.
- Sayonara.

- I'm just gonna say "papa."
- Papa.

- [chuckles]

- I'm gonna miss you guys
so much.

- All right, Gordie.
- Yeah, yeah, yeah.

- Where's bus two?

- Our deck was like the
last deck to disembark.

So Spencer and I
were literally

some of the last people
to get off the ship,

but that also means
that there are people

on the bus for, like,
four hours

just waiting
outside the cruise ship.

- Bus number two.
Yes.

- Get on board.
- Okay.

- Any idea how long
until we get moving?

- The CDC had given assurances

that no one
who had tested positive

or was symptomatic

would get on the aircraft
to be repatriated.

What we had not considered
as a possibility is...

on the way to the airplane

that test results
would come back

to indicate that people
were potentially positive.

- We there yet?
[people chuckle]

- The U.S. officials find out
that 14 of the Americans

have tested positive
for the virus.

Worse--they're all sitting
on the buses

with the other
healthy Americans.

- The whole load of passengers
were at risk.

We contacted Dr. Fauci,

Dr. Schuchat from CDC,

Dr. Walters from State.

The conversation
got a bit contested.

- This debate
over whether to bring

the infected Americans back--

it's very animated.

It's very intense.

They're trying to make
this last-minute call

with serious repercussions.

* *

- What happened on the
"Diamond Princess" operation

is there's multiple leaders.

So there was
no unified command

and no single person
that was responsible.

- That's it.
- That's it.

- Yep, that's the exact plane.

- Ultimately,
the decision was made

that we would bring
all of these folks

together and load them
on the aircraft.

- In order to get off the bus
and board the plane,

they had to give us
our passport.

We sat there
for about three hours

because they lost
our passports.

- Stanley.

Can you grab your stuff
and come on down, please?

- They had accumulated
this big box of passports.

So they'd go
through the whole thing,

give have a couple
of passports out,

go to the next bus,
do the same thing.

- Kamala Rhodes.

- They're passing them back.

This is not a good way

to, you know, prevent spread
of this virus.

- If you have a passport,

you can get off
and board the plane.

* *

- They transferred us
to the cargo plane,

where we sat
another couple hours.

* *

- I was in a long line
for the porta-potties

when one of the guys in these
hazmat "Ghostbuster"-type suits

came up to the lady
right in front of me...

and said,
"You've just tested positive."

She said, "I feel fine."

He said,
"Well, you're asymptomatic,

"but you're positive.

"So would you please come
with me

and get in this tent
over here?"

Well, I'm in complete shock.

I haven't seen anybody
for two weeks

until I got on the bus,

and now I'm standing
for 15 minutes

next to somebody
who was positive.

And I walked back to Phil,

and I said,
"We've got a problem."

* *

- We had our hands full

for all types of medical
problems on the aircraft,

and there was only one
physician on each aircraft,

with hundreds of patients,
in my case.

I had nine medical emergencies
on board.

I had a syncope,
a self-limiting seizure,

lots of nausea and vomiting,

to chest pains,
respiratory distress,

as well as I had two patients

become symptomatic
with coronavirus.

- I got up and went
over to the card table

where the
air force doctor was.

He took my temperature,
confirmed that it was over 103,

and immediately put me
in the quarantine area.

* *

- It was past midnight
in California.

There's a line
of military personnel,

and they keep saying,
"Welcome home, welcome home."

- The "Diamond Princess"

demonstrated this is
a highly transmissible virus.

It almost certainly has to be
spreading by aerosol route,

and it really looks
as if people without symptoms

are capable
of spreading the virus.

That really hit us, in terms
of understanding

how difficult
this would be to control.

[tense music]

- I had a conversation
with my family this morning,

and I told my children
that while I didn't think

that they were
at risk right now,

we, as a family,
need to be preparing

for significant disruption
of our lives.

It's not so much a question of
if this will happen anymore

but a question of exactly
when this will happen

and how many people
in this country

will have severe illness.

- After that telebriefing,
the market tanks,

and just pandemonium ensues
across the administration.

[percussive music playing]

The president is in India
at this time,

but when they catch wind
of what she has said

on the telebriefing and how
much the market has fallen,

they go into this overdrive
of message control.

- I think Dr. Messonnier talked

about the potential
for community transmission.

It's helpful to think
about a bad flu year.

- The White House,
at this point,

views the pandemic
as a public relations crisis

and not as much
a public health crisis.

- It's very important to say
that our efforts at containment

so far have worked.

- On February 20th,

"The Washington Post"
writes this article

that says the CDC
was overruled

on this decision in bringing
back the infected Americans.

And the president sees this
and is just furious.

At this point,
he is obsessively watching

the coronavirus numbers

the same way he watches
the stock market--

as a direct reflection of him.

So he calls Alex Azar
and says,

"Who made the decision
to bring these people back?

This doubles
my numbers overnight."

- I was called
into the Oval Office

with Secretary Azar,
Dr. Fauci, and Dr. Redfield.

It had been reported that the
president wanted to sack me.

President Trump said,
"Anthony."

He always referred
to Dr. Fauci as Anthony.

"Anthony, did we do
the right thing

by bringing those people home
from Japan?"

I don't think I had enough time

to either break a sweat
or pass out

because Dr. Fauci said,

"Well, Mr. President, I think
it was the right thing."

And the president, without
acknowledging me at all,

said, "Yes, it was.

It was the right thing to do."

- I think the fact
that they didn't know

how to handle the situation
on a single cruise ship

off the coast of Japan

and that people at the top
levels of the U.S. government

would be arguing about it
and contradicting each other

and that the president
would threaten to fire

multiple people because of it,

because of one cruise ship,

that would foreshadow

all of the things
that were to come.

They can't get that right.

How are they gonna get
the rest of this right?

[tense music]

* *

- After disaster response
operations,

we have to report
into our harbor.

We realized there were many
more cruise ships out there.

* *

And then within two days,
we were back in San Francisco

for the "Grand Princess."

- ACT 1...

we're heading to the blue boat.

Got a ways to go.

- This is
a safety announcement.

A helicopter operation
is about to take place.

You should remain inside.

- We were fortunate that
my wife had booked a balcony,

that we could look outside,

and we saw the helicopter
bring the test kits in.

- Well, the sample collection
continues.

We expect the test results

sometime tomorrow morning.

As a reminder, we do not have
any confirmed cases

of COVID-19
on the "Grand Princess."

- This is
the "Grand Princess."

About every 17th patient
is infected.

[indistinct]

And so we're getting them
off the boat.

- The "Grand Princess"
cruise ship

has been moored
off the coast of California

since Wednesday night.

21 individuals
on the "Grand Princess"

tested positive.

- On the flight to Atlanta,

the president was watching
Fox News on "Air Force One,"

and he was seeing
the case numbers rise,

and he knew
there was this cruise ship,

the "Grand Princess," floating
off the coast of California.

- If it were up to me,
I would be inclined to say

leave everybody on the ship
for a period of time,

and you use the ship
as your base.

But a lot of people would
rather do it a different way.

They'd rather quarantine
people on the land.

Now, when they do that, our
numbers are gonna go up, okay?

Our numbers are gonna go up.

- There was exasperation

on the part
of a lot of U.S. officials

when they heard
those comments,

because the cat's
out of the bag.

The virus is spreading.

Do you not realize

we have a much bigger crisis
on our hands

than this one ship?

- So we just had
a great meeting.

Tremendous unity
in the Republican Party.

- When you mix disastrous
disease outbreak and politics,

you get politics
in this country.

- It'll go away.

It will go away.
Just stay calm.

- You know, cruise ships are
not a source for coronavirus.

- We need a little separation

until such time
as this goes away.

It's gonna go away.

- There's lots
of natural social distancing.

The ships are large.

- You know it is going away?

- I think there was a lot
of movement

to figure out
what was going on,

but the response time
from a CDC that wasn't warm

to admitting that there was
a problem at the time

and an administration that
was downplaying it, you know,

led the cruise companies
to behave this way as well.

- We're doing a great job
with it, and it will go away.

Just stay calm.
It will go away.

We want to protect
our shipping industry,

our cruise industry,
cruise ships.

- The CDC wanted to issue
a No Sail Order,

which is within
the agency's purview.

- Cameras keeping
moving to the wall.

- Guys, keep--
- Keep moving to the wall.

- You guys got to keep going
all the way back, come on.

- But a lot of the cruise
industry is in Florida,

which was
a crucial swing state,

and it would mean
a massive shutdown

to a pretty big industry.

[reporters shouting]

So there was a big fight
with the White House

over getting
this No Sail Order out.

- March 7th, Grant Tarling,
the Chief Medical Officer,

is publicly promising

that they were using a cleanser

that was proven
to eliminate coronavirus

within 30 seconds.

- There was no enhanced
protocols that we saw.

The only enhanced protocol
that I'm aware of

is that we had
to fill in a form

confirming that we had not come
through a list of countries

within the 14 days
prior to boarding.

- That was nothing
out of the ordinary.

They were just walking around
wiping hard-surface areas,

and there were
hand sanitizer stations.

[upbeat music playing]

- Nobody was wearing masks.

all:
* We all live in... *

- We didn't felt
that the virus was around

or a threat to us at all.

It was very positive.

- So we're about to disembark
in San Juan

and then do a little shopping,
do a little exploring.

Our first stop
was in Puerto Rico,

and my husband and I grabbed
our gear,

and we headed off the ship.

And the first thing I noticed
was an ambulance.

The people working
the ambulance

were wearing, like,
a hazmat outfit,

and I looked at my husband,
and I said, "That's COVID."

- First, we thought
we were gonna be docking

back in San Francisco,

and we just kept floating
and circling and floating.

- The "Grand Princess" was
a different kettle of fish.

We had to take what we did
in "Diamond Princess"

and put it on steroids.

The number of patients

we'd have to put in quarantine
was over 1,000.

It was, if you will,
the last stand

for coronavirus cruise ships,

and realize that we were
probably on the precipice

of a full-blown pandemic.

[dramatic music]

- The problem
with the government's fixation

on getting people
off these cruise ships,

which was well-intentioned,

is that it took so many people

and so many resources.

It meant that there
was less attention paid

to what was actually
happening on the home front

and all the spread
that was happening

and the delay in getting
a No Sail Order out.

- There was a meeting

with the cruise ship
executives, the CEOs

to tell them they really got
to come forth

with a plan to tighten up
the protection

of people who go on,

as well as what happens
when they go off.

So they've been given
the mandate to fix it,

and if they don't fix it,

then they're gonna maybe get
some regulations

that they don't like.

- To give you a sense
of the time line,

I think it's important
to remember that at March 7th,

Grant Tarling is promising
in a press conference

that they have this sanitizer,

and six days later,

they're agreeing
to the voluntary shutdown.

- In the interest
of doing what's right

and upholding
our core values...

And we will do everything
in our power

to return each guest home

with the greatest amount
of care possible.

- We're steaming on to Antigua,

which is our final stop
before we cross the ocean.

We're talking about
whether we're gonna get off,

and I look out the window,

and the ship is sailing
past the island of Antigua.

- We absolutely
were held hostage.

If they had told the truth,

we would've never gotten back
on the ship in Puerto Rico.

We would've gotten
a flight home from there.

- It was a very scary feeling

to spend five days

going across
the Atlantic Ocean,

where there's
no cavalry coming.

[upbeat music playing]

They decided
that we weren't gonna have

any, like,
organized group activities,

but they didn't shut down
the casinos,

and they didn't shut down
the bars.

[person cheers]

- Anything that didn't make
money was canceled.

The things
that made them money

remained open
for quite some time.

- We were in Wellington
on the Saturday

and then Napier on the Sunday,

and it was as we left Napier

that we were informed
that the ship was being sent

back to Australia
effective immediately

and the cruise
was being cut short.

We were told at the time

that it was because
of the bad weather

that was north of the island.

- In the medical center,

there's at least
a dozen individuals

who are suffering
from COVID symptoms,

and some of them
are in severe states...

and yet the cruise director

is leading
this grand old party time

at the moment that people are
going through major suffering

in the medical center.

all: * Got this feeling
in my body *

- It felt like you were
in a different world.

They made us all feel

that there was no COVID
on the ship.

We could go along and have fun
and do what we wanted to do,

and we'd be fine.

[applause]
Thank you very much!

Thank you very much!
Have a great day!

Enjoy this day!

Go out! Enjoy the bars!
Enjoy the dining here!

Eat everything!
Eat everything!

[laughter]
You have to eat everything!

Please, eat everything!

Have a great afternoon.
We'll see you later. Bye!

[cheers and applause]

- We actually learned
through the media

that our woman and man
in Puerto Rico

tested positive for COVID
before the ship admitted it.

They kept telling us that that
COVID test has not come back.

That COVID test
has not come back.

Why was it so important

to pretend that there's
no COVID on the ship?

Why were they interested
in allowing all of us

to continue to mingle
and to continue this cruise

as though
there's not a problem?

- Carnival's share price
is down 30% today,

but it's 85% down

since its highs
just a few weeks ago.

- For us right now
with pausing our sailings,

the critical thing
for us is cash.

[upbeat music playing]

- The cruising companies--

I think they want to protect
their image first.

Image is big, 'cause image

is what brings
passengers to them.

I think the image
is based on security.

They will always say
that passenger well-being

is their priority.

- Our highest responsibility

and our top priorities
are compliance.

Compliance.
Compliance.

Environmental protection.
Environmental protection.

And the health, safety,
and well-being of our guests.

Of our crew and the people
and the places we touch.

And, of course, our crew
and our shoreside personnel.

- It's, "We got two ways of
making ourselves profitable.

"We either increase
the amount of money coming in,

"which is often
onboard revenue,

or we decrease our expenses."

You get a cheap cruise
because Carnival Corporation

pays no corporate income tax.

- That's not true.

It's true
from an income tax standpoint,

but we pay lots of other taxes.

- They have found
a labor force

that is willing to be
routinely taken advantage of.

They have found ways to avoid
government regulation

so that they can have
Get Out of Jail Free cards

wherever they need them.

Unfortunately, I think,
in a lot of ways,

what's going on
with the cruise industry

is capitalism taken
to the max.

[ship horn blaring]

- The day before it returned,

"Ruby Princess" reported
to Sydney health officials

over 100 cases
of acute respiratory distress.

- Authorities
are tonight scrambling

to track down
thousands of people

who were allowed to disembark
a cruise ship

that docked in Sydney
riddled with coronavirus.

The government is pleading
with every passenger

to stay at home.

- We got to the airport.

We were just scanned
straight through.

No temperature checks.

We got on our flight.

- We arrived in LA,

and from there,
we flew out to Chicago.

We did not wear a mask.

We still felt
that we were fine.

- Quite unannounced,

we were told we were
all getting off in Marseille

and being flown home
to Atlanta.

- It appears that we're
gonna be getting on a bus

and going to the airport.

- We were told there was
gonna be social distancing.

- [chuckles]

- Well, those buses
were crammed packed

full of people,

many of them coughing
and hacking, et cetera.

[person coughing]

- They load us
on this big airplane,

and I can see
that a lot of the people

are starting to really fade.

- I noticed a gentleman
that was coughing every breath.

- This gentleman later died
once he got back to the States,

but at that time,

we just knew he was
in very, very deep trouble.

- And the man next to me

was coughing the whole time,

and he had a mask

that was kind of
halfway up and down his face,

and he kept wanting
to talk to me.

And I was like,
"No, I can't talk to you now."

- So everyone had this
fantastic expectation

that as soon as we landed
in Atlanta,

everything's gonna be great.

Imagine 250 people
are getting off this airplane,

and if you don't have
a temperature

and you mark no to their little
three-checkbox questionnaire

that you're fine,
you're going home.

Bye-bye.

- Bye-bye!
See you...

- That very last day
when we disembark

there were
all those crew member

with, you know, signs,

and they were sad
to see us go, you know,

and we were sad too.

And, boy, we didn't know

what was waiting for us,

but the worst was for them.

[ship horn blaring,
scattered cheers]

- Immediately after the
"Ruby Princess" disembarked,

they took the ship out to sea.

They know that they had

over 100 very sick people
on the boat,

and they had a party
for all the staff.

Initially,
the cruise industry's position

was that they thought they'd
be sailing again in July.

They went out to sea.

They were gonna give the crew
a bit of a vacation.

And then in a month or two,
they would be back at work.

all: [chanting] Send us home.
Send us home.

- Revolt on the high seas

as fed-up cruise ship workers
demand to get off.

all: [chanting] Send us home.
Send us home.

- They were not receiving
their paychecks

but would resume
once business started again.

And, in fact,
that never happened,

and then
the next issue became,

how are we gonna get
these people home?

- The U.S. Coast Guard says
at least 54,000 crew members

remain aboard 85 ships
in U.S. waters,

but it's reported more than
100,000 crew members

around the globe

have been given
no firm details

on when they can disembark.

- The crew stayed out there
longer and longer,

and they became
more and more concerned

for their repatriation
and their well-being,

and more concerns came forward
until the point

that we realized people
were in great need of help.

Crew members
started reaching out to me

just after the "Ruby Princess"
and the "Diamond Princess."

I created a group on Facebook

as a way
to just connect crew members

who were waiting
for repatriation,

but very quickly I realized
that the crew members

didn't want to post.

There was a lot of fear
around posting.

- Some were moored
in the United States.

Some were out at sea,

and other people waited
for months with no information.

- They spoke
about the suicides

that had taken place
on other ships.

I had messages that said, "What
do we have to do to go home?

"Does somebody
have to sacrifice themselves?

Does someone on our ship
have to commit suicide?"

[tense music]

* *

[indistinct chatter]

* *

- It is with great sadness
that I share with you

that earlier this morning,

one of our teammates
went overboard

and was found deceased
once recovered.

We have lost a member
of our Princess family.

The next of kin
has been informed.

- I wonder if you have
any regrets, Arnold,

looking back on some of
the ways this has been handled,

given what we learned
about the "Diamond Princess,"

which was back in January.

The "Ruby Princess" still went
to sea 5 1/2 weeks later.

With hindsight, do you regret
letting that ship go to sea?

- I would tell you this--
that you make the decisions

with information
you have at the time.

If you know everything today,

you know, we're at stay
at home and shelter in place.

And if we had known
that information at that time,

that that was the best way
to deal with this,

then, clearly,
we would have done that.

- All the efforts were to take
a position

that they, too,
were a victim of COVID-19,

they were caught by surprise,

and that they have
no responsibility

and, in turn, no liability.

- When we were
on the "Diamond Princess,"

we were guaranteed a pandemic

because of the international
demographics of the crew

and the passengers
and how long that ship

had been sailing
around Southeast Asia.

To deny it is a failure

to understand catastrophic,
contagious, infectious disease.

Cruise ships pose
a direct threat

to the rapid spread
of respiratory viral diseases

around the world.

- I'm gonna tilt your head back
just a little bit.

- Hundreds of Americans are
under quarantine this morning

after landing
at military bases

in California and Texas.

- We know that 14 more people
have been diagnosed

with coronavirus
since leaving the cruise ship

and getting on the plane.

Now they're all in the U.S.

- Good afternoon, everyone.

This is Spencer.

I'm no longer
on the "Diamond Princess."

I'm currently
in sunny California.

We're in basically a giant
fenced-off yard

where we can walk
anytime that we want.

I'm just keeping hope alive

that, you know,
I don't develop symptoms

over the course
of the next couple of weeks,

but I have been evacuated.

Again, Spencer coming to you

from not the
"Diamond Princess."

* *

- 55 years ago,

Princess Cruises sailed
its first voyage.

Never in those 55 years

have we been tested in
the ways we have been tested

over the past 40 days.

Literally thousands of you
have sent us notes

asking how you
could support Princess...

and to all of you,
I have a simple request.

While our ships
take a brief pause

for 60 days out of service...

we ask you to book
a future Princess cruise...

- And we're looking forward
to more cruises.

I mean, this is not souring
our appetite for cruises.

- We're definitely, absolutely
going to go cruising again.

- We were scheduled
to cruise again in May.

We had kids graduating
from school.

- If Costa said,
"You can have a free cruise,"

I would not take it.

I'll go
on many other cruise lines,

but I will not go
on Costa ever again.

- We'll see what life--
what the future holds,

but our goal is to--

certainly my goal is
to return to cruising if I can.

- Right now, I am not ready
to go back.

If, in the future,

this virus goes away,

I would thoroughly love
to go back to my job,

because I love what I do.

- Everyone's talking up
the enormous extent of demand

and the bookings
that are coming through.

So outline for us, Arnold,

exactly where we are
with U.S. cruises.

- Concerning U.S. cruises,

we're excited to finally get
guests back on board.

July 3rd, "Carnival Vista"

will be sailing
out of Galveston.

July 4th, "Carnival Horizon"
out of Miami.

And we have ships sailing
elsewhere around the world,

so we're excited.

We finally are gonna get
people back on the ships.

[soft piano music]

* *