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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:06,006 --> 00:00:08,008 ♪ ♪ 2 00:00:26,694 --> 00:00:28,696 (water gurgling) 3 00:00:42,585 --> 00:00:45,004 (light clattering) 4 00:00:45,045 --> 00:00:47,047 (paper rustling) 5 00:00:51,510 --> 00:00:53,512 ♪ ♪ 6 00:01:03,856 --> 00:01:06,275 (knocking on door) 7 00:01:06,317 --> 00:01:07,693 Come in. 8 00:01:07,735 --> 00:01:10,404 (door opens, closes) 9 00:01:10,446 --> 00:01:11,697 Hi. You're Walter? 10 00:01:11,739 --> 00:01:13,908 -Yeah. Hi. Heidi? -Yes. 11 00:01:13,949 --> 00:01:17,328 -(exhales) -All right. 12 00:01:17,369 --> 00:01:19,413 That's nice. 13 00:01:19,455 --> 00:01:23,292 That. Yeah. 14 00:01:23,334 --> 00:01:25,294 -You like fish? -Not especially. 15 00:01:25,336 --> 00:01:27,087 It was here when I got here. (laughs) 16 00:01:27,129 --> 00:01:30,591 I've decided it's soothing. 17 00:01:30,633 --> 00:01:32,593 I feel kind of soothed. 18 00:01:32,635 --> 00:01:34,970 -Oh, good. -(both chuckle) 19 00:01:35,012 --> 00:01:36,972 Have a seat, please. We can get started. 20 00:01:37,014 --> 00:01:41,060 And if you don't mind, I'd like to record just for my reference. 21 00:01:41,101 --> 00:01:43,062 -Oh, no, it's fine. -Okay, great. 22 00:01:43,103 --> 00:01:45,815 And... oh. 23 00:01:45,856 --> 00:01:48,234 This is new and it's a bit bewildering. 24 00:01:48,275 --> 00:01:50,069 I apologize. 25 00:01:50,110 --> 00:01:52,488 -(beeps) -Oh. There we are. 26 00:01:52,530 --> 00:01:55,616 Um, it's April 10, 2018. 27 00:01:55,658 --> 00:01:58,369 This is Heidi Bergman, I'm with Homecoming client Walter Cruz. 28 00:01:58,410 --> 00:02:00,371 Week one, session one. 29 00:02:00,412 --> 00:02:02,414 ♪ ♪ 30 00:02:17,888 --> 00:02:19,890 ♪ ♪ 31 00:02:30,818 --> 00:02:32,820 (honking) 32 00:02:50,337 --> 00:02:52,339 (indistinct chatter) 33 00:03:02,516 --> 00:03:05,436 Mrs. Trotter. 34 00:03:05,477 --> 00:03:08,439 Hello? 35 00:03:08,480 --> 00:03:11,191 -Hmm. -Yeah. Drink some coffee. 36 00:03:16,113 --> 00:03:18,824 AJ, we talked about this. 37 00:03:18,866 --> 00:03:20,784 I just need you to help me with this one thing. 38 00:03:20,826 --> 00:03:22,286 I work here. We're not scamming the people... 39 00:03:22,328 --> 00:03:23,913 It's not a scam. What about this is a scam? 40 00:03:23,954 --> 00:03:25,831 -Uh, everything. -Heidi. 41 00:03:25,873 --> 00:03:27,416 Heidi, random question. 42 00:03:27,458 --> 00:03:29,001 Would you want to know if you could 43 00:03:29,043 --> 00:03:30,336 double or triple your net worth? 44 00:03:30,377 --> 00:03:31,837 Does that sound like a scam? 45 00:03:31,879 --> 00:03:33,505 -You can't triple nothing, AJ. -(bell dings) 46 00:03:33,547 --> 00:03:34,840 MAN: Four, pick it up. 47 00:03:34,882 --> 00:03:37,259 See? Get out of here. 48 00:03:37,301 --> 00:03:39,136 Do you know what you'd like? 49 00:03:40,429 --> 00:03:43,307 Um, no, I... 50 00:03:43,349 --> 00:03:45,309 All right, well, take your time. I'll come back. 51 00:03:45,351 --> 00:03:48,187 No, I'm-I'm sorry, I'm-I'm not here to eat. 52 00:03:48,228 --> 00:03:50,189 Heidi? Is that your name? 53 00:03:50,230 --> 00:03:51,982 Yes. 54 00:03:52,024 --> 00:03:53,776 H-Heidi Bergman. Correct? 55 00:03:55,486 --> 00:03:57,446 Yeah. Do I know you? 56 00:03:57,488 --> 00:04:00,199 Um, I'm Thomas Carrasco with the DoD IG. 57 00:04:00,240 --> 00:04:02,368 -The what? -The Department of Defense? 58 00:04:02,409 --> 00:04:04,078 Office of the Inspector General? 59 00:04:04,119 --> 00:04:05,621 Are you asking me? 60 00:04:05,663 --> 00:04:07,831 (chuckles) No, sorry, it is-- it's-it's a... 61 00:04:07,873 --> 00:04:10,876 And you're Heidi Bergman. You were employed 62 00:04:10,918 --> 00:04:12,920 at the Homecoming Transitional Support Center? 63 00:04:12,962 --> 00:04:15,547 Oh, um, yes. 64 00:04:15,589 --> 00:04:16,966 I mean, years ago. 65 00:04:17,007 --> 00:04:19,009 -How many? -How many what? 66 00:04:19,051 --> 00:04:20,594 How many years ago did you work at Homecoming? 67 00:04:20,636 --> 00:04:22,471 Uh, I-I don't know, maybe four? 68 00:04:22,513 --> 00:04:23,889 What is this about? 69 00:04:23,931 --> 00:04:25,641 We received a complaint about that program, 70 00:04:25,683 --> 00:04:27,267 and you're the listed admin, so... 71 00:04:27,309 --> 00:04:29,895 -I'm... I don't, um... -The soldiers, 72 00:04:29,937 --> 00:04:32,231 uh, that you treated there, how... 73 00:04:32,272 --> 00:04:34,191 how-how were they... 74 00:04:34,233 --> 00:04:36,527 Um, why don't you go outside, and I will get a break 75 00:04:36,568 --> 00:04:37,736 and come talk to you? 76 00:04:37,778 --> 00:04:39,571 Sure. Right-right now? 77 00:04:39,613 --> 00:04:41,281 -Yeah. I'll just... -I'll just meet you out there? 78 00:04:41,323 --> 00:04:42,992 -Right outside the door. Yes. -I'll meet you out there right outside. 79 00:04:43,033 --> 00:04:45,661 Right outside? Right outside. 80 00:04:49,832 --> 00:04:53,752 Okay, Walter Cruz, 26 years old, three tours. 81 00:04:53,794 --> 00:04:55,754 -You got here when, Friday? -Yeah. Friday. 82 00:04:55,796 --> 00:04:59,758 Wonderful. So I am supposed to read you this welcome. 83 00:04:59,800 --> 00:05:02,678 And I warn you, it is very, very boring. 84 00:05:02,720 --> 00:05:04,513 -(laughs softly) Okay. -Okay. 85 00:05:05,639 --> 00:05:07,141 "Welcome, Walter Cruz, 86 00:05:07,182 --> 00:05:09,435 "to the Homecoming Transitional Support Center. 87 00:05:09,476 --> 00:05:11,729 "First, allow me to thank you, on behalf of the president 88 00:05:11,770 --> 00:05:14,064 "and a grateful nation for your valuable service. 89 00:05:14,106 --> 00:05:17,026 We thank you for keeping us safe." 90 00:05:17,067 --> 00:05:18,444 It's cheesy, I know. 91 00:05:18,485 --> 00:05:21,822 No. No, it's fine. 92 00:05:21,864 --> 00:05:23,949 "My name is Heidi Bergman, and I am your case worker 93 00:05:23,991 --> 00:05:25,576 "for this reintegration process. 94 00:05:25,617 --> 00:05:27,619 "Our facility is a safe space for you to process 95 00:05:27,661 --> 00:05:30,122 "your military experience and refamiliarize yourself 96 00:05:30,164 --> 00:05:33,125 with civilian life in a monitored environment." 97 00:05:33,167 --> 00:05:34,752 Which just means 98 00:05:34,793 --> 00:05:36,712 getting you situated now that you're back. 99 00:05:36,754 --> 00:05:38,130 Career-wise, health-wise. 100 00:05:38,172 --> 00:05:41,550 Basically, I work for you. 101 00:05:41,592 --> 00:05:43,218 Okay. (chuckles) 102 00:05:43,260 --> 00:05:44,845 All right, so the only-- 103 00:05:44,887 --> 00:05:46,388 I don't want to say "mandatory"-- but... 104 00:05:46,430 --> 00:05:49,391 -But mandatory? -Yeah, I guess. 105 00:05:49,433 --> 00:05:51,643 -(laughs softly) -The only mandatory elements 106 00:05:51,685 --> 00:05:53,896 are the group meals in the cafeteria, 107 00:05:53,937 --> 00:05:55,606 the workshops which you'll hear about, 108 00:05:55,647 --> 00:05:57,149 and, um, these meetings with me, 109 00:05:57,191 --> 00:05:58,567 which hopefully won't be too painful. 110 00:05:58,609 --> 00:06:00,027 Well, that sounds great. 111 00:06:00,069 --> 00:06:02,154 I-I want to be in compliance with all this. 112 00:06:02,196 --> 00:06:04,073 "Compliance." Wow. 113 00:06:04,114 --> 00:06:06,492 (laughs softly) No, I, I mean, I know why I'm here. 114 00:06:06,533 --> 00:06:09,328 You know, other guys, they came home and they got really amped 115 00:06:09,369 --> 00:06:11,371 and just dove right into everything and then... 116 00:06:11,413 --> 00:06:13,791 and they had problems. 117 00:06:13,832 --> 00:06:17,127 And I don't want to end up like them, but... I'm eager. 118 00:06:17,169 --> 00:06:19,088 Eager for what? 119 00:06:19,129 --> 00:06:22,841 Just, like, a life? 120 00:06:24,885 --> 00:06:27,262 Busy, clean life. 121 00:06:27,304 --> 00:06:31,183 I don't want to pollute things here with my problems, 122 00:06:31,225 --> 00:06:33,727 my stress, or whatever, so I just... 123 00:06:33,769 --> 00:06:37,064 I want to put it all behind me. 124 00:06:38,315 --> 00:06:40,526 I see. 125 00:06:40,567 --> 00:06:43,612 Um, and you acknowledge that your participation 126 00:06:43,654 --> 00:06:48,575 in the Homecoming initiative is voluntary and uncoerced? 127 00:06:48,617 --> 00:06:50,577 I just need you to verbally acknowledge that. 128 00:06:50,619 --> 00:06:53,831 Oh. Yeah. Yes. I do. 129 00:06:56,250 --> 00:06:58,252 (indistinct chatter) 130 00:07:00,379 --> 00:07:02,172 HEIDI: This is Heidi Bergman for Walter Cruz. 131 00:07:02,214 --> 00:07:03,799 I see no obstacles 132 00:07:03,841 --> 00:07:06,051 to approving Cruz for subgroup placement 133 00:07:06,093 --> 00:07:08,095 -and starting him on... -(phone vibrating) 134 00:07:10,973 --> 00:07:13,100 -Hi, Colin. -COLIN (over phone): Yeah, H-Heidi? 135 00:07:13,142 --> 00:07:14,560 Connection's really shoddy. 136 00:07:14,601 --> 00:07:16,395 -You-you there? -I-I'm here. Can you hear me? 137 00:07:16,436 --> 00:07:18,939 Yeah. Yeah. I-I barely got you. 138 00:07:18,981 --> 00:07:21,233 Uh, hmm. Can I, can I help you with something? 139 00:07:21,275 --> 00:07:24,278 Uh... fuck. What was I gonna ask? 140 00:07:24,319 --> 00:07:26,155 Nope, it's totally gone now. 141 00:07:26,196 --> 00:07:27,823 -I-- what was I gonna...? -(quietly): Oh, shit. 142 00:07:27,865 --> 00:07:29,783 Well, anyway, I'm at the new laboratory. 143 00:07:29,825 --> 00:07:31,702 Um, how does it look over there? 144 00:07:31,743 --> 00:07:33,829 Everything's up and running. 145 00:07:33,871 --> 00:07:36,206 You're gonna have a totally consistent supply now. 146 00:07:36,248 --> 00:07:38,083 -That's great. -You can just focus 147 00:07:38,125 --> 00:07:39,543 -on working with the guys. -And it's the same medication? 148 00:07:39,585 --> 00:07:41,211 -There's no change in... -Yeah-- oh-oh, Heidi, 149 00:07:41,253 --> 00:07:43,505 let's not throw that word around the facility, okay? 150 00:07:43,547 --> 00:07:45,090 Now that the guys have moved in, 151 00:07:45,132 --> 00:07:46,925 we should be, you know, discreet. 152 00:07:46,967 --> 00:07:48,594 HEIDI: Right. Okay. 153 00:07:48,635 --> 00:07:50,095 -COLIN: Hey, how's it all going there? -Well... 154 00:07:50,137 --> 00:07:51,555 COLIN: Yeah, I know, an office building 155 00:07:51,597 --> 00:07:53,182 isn't the ideal clinical environment. 156 00:07:53,223 --> 00:07:54,391 HEIDI: Oh, no, it's-it's fine. 157 00:07:54,433 --> 00:07:56,268 The staff has really been helpful, 158 00:07:56,310 --> 00:07:58,061 and we've got all the office stuff out of the way. 159 00:07:58,103 --> 00:07:59,897 COLIN: A-And the decor, Heidi, the vibe? 160 00:07:59,938 --> 00:08:02,274 I told them we want hip but masculine. 161 00:08:02,316 --> 00:08:03,609 -HEIDI: Right. -How's that looking? 162 00:08:03,650 --> 00:08:04,860 Uh, it looks good. 163 00:08:04,902 --> 00:08:06,278 Yeah, the decorator did a great job. 164 00:08:06,320 --> 00:08:07,863 COLIN: Okay, perfect. 165 00:08:07,905 --> 00:08:09,406 You know, we're gonna be in a more legitimate setting 166 00:08:09,448 --> 00:08:11,200 as soon as we have some results. 167 00:08:11,241 --> 00:08:13,493 HEIDI: Right. Well, actually, the guys don't seem to mind, 168 00:08:13,535 --> 00:08:14,745 -and, uh... -Okay, but you understand 169 00:08:14,786 --> 00:08:16,163 the urgency here, right? 170 00:08:16,205 --> 00:08:17,998 We need the data. That's the key. 171 00:08:18,040 --> 00:08:19,625 -HEIDI: Of course. -I've got that presentation 172 00:08:19,666 --> 00:08:21,210 at the DoD in six weeks. 173 00:08:21,251 --> 00:08:22,836 We need to have everything squared away by then. 174 00:08:22,878 --> 00:08:24,171 -Understood? -Understood. 175 00:08:24,213 --> 00:08:25,756 COLIN: Okay, so how soon do you think 176 00:08:25,797 --> 00:08:27,090 you might have that for me? 177 00:08:27,132 --> 00:08:29,509 -HEIDI: Have what? -The data, Heidi. 178 00:08:29,551 --> 00:08:31,053 -Y-Y-You're pushing on that, right? -Oh. 179 00:08:31,094 --> 00:08:32,638 Absolutely, yeah, and I think we're seeing... 180 00:08:32,679 --> 00:08:34,890 'Cause we need to be surgically precise in this. 181 00:08:34,932 --> 00:08:37,226 -Everything these guys remember... -Yes, of course. 182 00:08:37,267 --> 00:08:39,228 We have to get really granular with all that shit. 183 00:08:39,269 --> 00:08:41,021 Okay. Absolutely. 184 00:08:41,063 --> 00:08:44,066 I just... if you can just give me one sec, um, 185 00:08:44,107 --> 00:08:47,110 I just had a session, actually, with a Walter Cruz. 186 00:08:47,152 --> 00:08:49,321 He is a great candidate, really, really eager to be here. 187 00:08:49,363 --> 00:08:51,281 COLIN: No, Heidi, Heidi, Heidi, I-I don't have a lot of time. 188 00:08:51,323 --> 00:08:54,034 I got to be at the airport in, like, 32 minutes. 189 00:08:54,076 --> 00:08:55,827 I-I-I'll be quick. I was just thinking, 190 00:08:55,869 --> 00:08:59,122 in terms of being granular, as you said, and deliberate, 191 00:08:59,164 --> 00:09:01,208 that perhaps we could take a more holistic approach 192 00:09:01,250 --> 00:09:04,503 to the initial stages of the treatment. 193 00:09:04,544 --> 00:09:07,047 -COLIN: Holistic? -Well, I feel like we're just kind of 194 00:09:07,089 --> 00:09:08,423 throwing them into the process 195 00:09:08,465 --> 00:09:10,259 without developing much of a relationship. 196 00:09:10,300 --> 00:09:12,094 -COLIN: Yeah, okay, Heidi, I'm gonna stop you there. -Okay. 197 00:09:12,135 --> 00:09:15,347 COLIN: Okay, what we're seeking here, Heidi, is information, 198 00:09:15,389 --> 00:09:17,933 not relationships, not rapport, 199 00:09:17,975 --> 00:09:20,018 whatever these men are holding onto, 200 00:09:20,060 --> 00:09:21,979 that's exactly what we need to know. 201 00:09:22,020 --> 00:09:24,648 HEIDI: No, I get that. I just, in terms of... 202 00:09:24,690 --> 00:09:26,400 COLIN: Okay, well, based on what you just said, you don't, 203 00:09:26,441 --> 00:09:28,360 so I need you to 180 on this, okay? 204 00:09:28,402 --> 00:09:31,822 Um... yeah, okay. 205 00:09:31,863 --> 00:09:33,657 I just was thinking of in terms of improving the data and... 206 00:09:33,699 --> 00:09:35,826 Heidi, if I go into the DoD and I say things like "holistic," 207 00:09:35,867 --> 00:09:37,286 you know what they're gonna... 208 00:09:37,327 --> 00:09:39,246 No, I don't even know what they would do. 209 00:09:39,288 --> 00:09:41,248 We need real proof of concept here, 210 00:09:41,290 --> 00:09:44,293 just a house of data to drop on the appropriations people 211 00:09:44,334 --> 00:09:46,420 so they shut their mouths, stop prevaricating, 212 00:09:46,461 --> 00:09:48,088 and open up the approval process. 213 00:09:48,130 --> 00:09:51,091 -That's our goal. Understood? -Understood. Yeah. 214 00:09:51,133 --> 00:09:52,884 You're a rock star, Heidi. I'm serious. 215 00:09:52,926 --> 00:09:54,594 It's all great work. 216 00:09:54,636 --> 00:09:56,930 I just need that aggressive, constant focus from you 217 00:09:56,972 --> 00:09:59,141 and we're gonna be fine. Okay? 218 00:09:59,182 --> 00:10:01,143 Okay. You got it. Thanks, Colin. 219 00:10:01,184 --> 00:10:02,477 Okay, I'm running to the airport. 220 00:10:02,519 --> 00:10:04,354 This flight's like 22 hours long. 221 00:10:04,396 --> 00:10:05,647 All right. Have a good trip. 222 00:10:05,689 --> 00:10:07,190 COLIN: Guys, what the hell is all this? 223 00:10:07,232 --> 00:10:08,817 We, we can't have crap all over the floor. 224 00:10:08,859 --> 00:10:10,444 If that's everything, Colin, 225 00:10:10,485 --> 00:10:12,029 I'm just, I'm running a little late getting home. 226 00:10:12,070 --> 00:10:13,363 COLIN: This stuff is going to America, all right? 227 00:10:13,405 --> 00:10:15,866 You know, USA? Yeah, so it's got to be clean. 228 00:10:15,907 --> 00:10:17,868 Colin, are you talking to me? 229 00:10:17,909 --> 00:10:19,578 COLIN: This-- it's got to be a sterile facility, okay? 230 00:10:19,619 --> 00:10:21,747 Sterile, clean? How-- how the hell do you say "sterile..." 231 00:10:21,788 --> 00:10:24,041 Okay. I'm-I'm gonna let you go and... 232 00:10:24,082 --> 00:10:25,542 W-Wait, Heidi, wait! 233 00:10:25,584 --> 00:10:28,587 -I remember what I was gonna ask. -Oh, great. 234 00:10:28,628 --> 00:10:31,048 Did we run the background check on the busboys? 235 00:10:31,089 --> 00:10:32,883 Background check the what? 236 00:10:32,924 --> 00:10:36,011 -(clatters loudly) -On... damn it. The busboys. 237 00:10:36,053 --> 00:10:38,388 Did we background check the busboys? 238 00:10:38,430 --> 00:10:40,390 Whoever we've got working in the cafeteria. 239 00:10:40,432 --> 00:10:46,104 -Uh, I-I didn't realize that was part of my job. -What? 240 00:10:46,146 --> 00:10:48,023 Uh, well, of course it's part of... 241 00:10:48,065 --> 00:10:51,485 Okay. Listen, Heidi, we need to be extremely thorough 242 00:10:51,526 --> 00:10:53,028 with the food service. 243 00:10:53,070 --> 00:10:54,654 Now, you are my point person there, right? 244 00:10:54,696 --> 00:10:57,741 -Yes, absolutely. -Great. 245 00:10:57,783 --> 00:11:01,828 So I need you to get into that tonight. 246 00:11:01,870 --> 00:11:02,829 Okay? 247 00:11:02,871 --> 00:11:05,665 Busboys, caterers, whatever. 248 00:11:05,707 --> 00:11:07,250 Background checks, full workup, okay? 249 00:11:07,292 --> 00:11:09,878 We got to be, we got to be seamless about all this. 250 00:11:09,920 --> 00:11:11,088 Understood? 251 00:11:11,129 --> 00:11:12,672 Okay. I'm on it right away. 252 00:11:12,714 --> 00:11:14,883 Okay, good. Got to go. 253 00:11:14,925 --> 00:11:18,387 Hey, Heidi. You are killing it. Fist bump. 254 00:11:19,388 --> 00:11:21,056 (sighs) 255 00:11:21,098 --> 00:11:23,266 (pelican honks) 256 00:11:27,270 --> 00:11:29,272 (engine starts) 257 00:11:47,707 --> 00:11:50,127 ♪ ♪ 258 00:11:51,878 --> 00:11:53,839 (laughter and indistinct chatter) 259 00:11:53,880 --> 00:11:55,882 (opera playing) 260 00:11:59,719 --> 00:12:02,722 (door opens) 261 00:12:02,764 --> 00:12:04,349 HEIDI: Hi. 262 00:12:04,391 --> 00:12:06,560 In here. 263 00:12:06,601 --> 00:12:08,103 Something smells good. 264 00:12:08,145 --> 00:12:10,439 -It's cacio e pepe. -Oh, nice. 265 00:12:10,480 --> 00:12:12,399 All right, I just have a little work to finish upstairs. 266 00:12:12,441 --> 00:12:14,443 I'll be back. 267 00:12:32,752 --> 00:12:35,005 This is, um, good. Thank you. 268 00:12:35,046 --> 00:12:38,425 -It's a little cold now, but... -I'm sorry. 269 00:12:38,467 --> 00:12:39,634 I was upstairs much longer than I expected. 270 00:12:39,676 --> 00:12:41,636 I just needed to check some things for Colin. 271 00:12:41,678 --> 00:12:45,432 -He's a micromanager, huh? -No, he's not a... 272 00:12:45,474 --> 00:12:46,933 Colin's a busy guy. 273 00:12:46,975 --> 00:12:48,643 We have a lot of things to get through. 274 00:12:48,685 --> 00:12:53,523 Oh. Okay. Well, you're here now. 275 00:12:59,779 --> 00:13:02,491 What did you get up to today? 276 00:13:02,532 --> 00:13:07,662 Ah, well, I ended up taking an amazing walk, actually. 277 00:13:07,704 --> 00:13:10,332 Out to that little airfield. 278 00:13:10,373 --> 00:13:13,418 The one past the highway? That's like five miles away. 279 00:13:13,460 --> 00:13:15,003 -Is it? -Yeah. 280 00:13:15,045 --> 00:13:18,924 -You walked there? -Yeah. Guess I did. 281 00:13:18,965 --> 00:13:21,259 Anyway, there was this jet out on the runway, 282 00:13:21,301 --> 00:13:24,262 and the pilot, and he's leaning up against the plane, 283 00:13:24,304 --> 00:13:26,598 and he's got his paper and a coffee and I thought, 284 00:13:26,640 --> 00:13:28,266 "Wow. I wonder if I could do that." 285 00:13:28,308 --> 00:13:30,644 What? 286 00:13:30,685 --> 00:13:34,272 Live like that. Fly all over. Come back here. 287 00:13:34,314 --> 00:13:37,025 It's beautiful here. 288 00:13:41,279 --> 00:13:43,615 (Heidi sighs deeply) 289 00:13:43,657 --> 00:13:46,576 -So we started chatting... -Who? 290 00:13:46,618 --> 00:13:48,036 -Um, well, the... -You and the pilot? 291 00:13:48,078 --> 00:13:49,579 Yeah, and he said there's a flight school. 292 00:13:49,621 --> 00:13:51,665 -It's not too far from here. -(clears throat) Anthony. 293 00:13:51,706 --> 00:13:53,083 I really appreciate you 294 00:13:53,124 --> 00:13:54,793 coming down here to help me with the move, I do. 295 00:13:54,834 --> 00:13:56,962 Wait, wait. Before we start talking like this... 296 00:13:57,003 --> 00:13:58,255 You've got your entire life to get back to. 297 00:13:58,296 --> 00:14:00,048 -Do I? Really? -Yes, and your job. 298 00:14:00,090 --> 00:14:01,758 At Keebler? I hate that job. 299 00:14:01,800 --> 00:14:04,928 -Okay, um... -Wait, Heidi. 300 00:14:04,970 --> 00:14:07,472 -We've been together almost a year now. -A year? 301 00:14:07,514 --> 00:14:09,933 Well, yeah, we started texting in August, so that's like... 302 00:14:09,975 --> 00:14:11,810 Right. Okay. 303 00:14:11,851 --> 00:14:13,687 Yeah, like ten months? But I... 304 00:14:13,728 --> 00:14:15,438 and I know you always said you wanted to keep things simple. 305 00:14:15,480 --> 00:14:17,190 -I did. I do. -I get it. 306 00:14:17,232 --> 00:14:19,401 But the truth is you inspire me. 307 00:14:19,442 --> 00:14:20,819 After all those false starts, 308 00:14:20,860 --> 00:14:23,905 you got out of that town and found a calling. 309 00:14:23,947 --> 00:14:27,701 You're helping those guys and it's finally happening for you. 310 00:14:27,742 --> 00:14:30,829 -I inspire you? Do... -I'm sorry? 311 00:14:30,870 --> 00:14:32,747 What do I inspire you to do? 312 00:14:32,789 --> 00:14:36,751 Well, just... just make a fresh start. 313 00:14:36,793 --> 00:14:39,629 You know. 314 00:14:39,671 --> 00:14:42,465 Leave the past behind like you're doing, but together. 315 00:15:02,110 --> 00:15:05,447 So, you've been in a leadership position before? 316 00:15:05,488 --> 00:15:08,116 -That's right. Yeah. -Good. That's good. 317 00:15:08,158 --> 00:15:09,451 And you don't mind working nights? 318 00:15:09,492 --> 00:15:11,911 -Nights? No, I could do that. -Okay. 319 00:15:11,953 --> 00:15:14,873 Now, you don't seem to have much experience in this field. 320 00:15:14,914 --> 00:15:16,374 Is that right? 321 00:15:16,416 --> 00:15:18,877 That is true, but I'm a really fast learner. 322 00:15:18,918 --> 00:15:20,962 Okay. I like hearing that. 323 00:15:21,004 --> 00:15:22,589 All right. Well, that should do it. 324 00:15:22,631 --> 00:15:24,049 Thank you so much for coming in. 325 00:15:24,090 --> 00:15:25,508 -We'll, uh, let you know soon. -Thank you. 326 00:15:25,550 --> 00:15:26,926 That was great. That was really, really great. 327 00:15:26,968 --> 00:15:28,928 That was wonderful. 328 00:15:28,970 --> 00:15:31,097 I really like the part where you ask me about my experience 329 00:15:31,139 --> 00:15:32,849 working at the store because an interview, 330 00:15:32,891 --> 00:15:34,184 it's a conversation, essentially, right? 331 00:15:34,225 --> 00:15:35,769 It's a two-way street. 332 00:15:35,810 --> 00:15:37,729 So that was really, really nice. Thanks a lot. 333 00:15:37,771 --> 00:15:40,523 -Good job. -Good job, dude. 334 00:15:40,565 --> 00:15:43,360 -Appreciate it, bro. -Yeah, you fucking nailed it. 335 00:15:43,401 --> 00:15:45,779 In a couple years, think you'll be assistant manager. 336 00:15:45,820 --> 00:15:47,864 And a couple years after that... 337 00:15:47,906 --> 00:15:49,741 Assistant regional manager. 338 00:15:49,783 --> 00:15:52,869 CRAIG: Let's see here. Okay, how about Rainey? 339 00:15:52,911 --> 00:15:54,537 (men cheering) 340 00:15:59,959 --> 00:16:02,337 -All right. You're week four, is that right? -Yeah. 341 00:16:02,379 --> 00:16:05,674 Okay. So a month from now, you could be doing this for real. 342 00:16:05,715 --> 00:16:07,926 -Working at a shoe store? -(laughter) 343 00:16:07,967 --> 00:16:09,928 Whatever you choose to do, this could be good practice. 344 00:16:09,969 --> 00:16:12,138 Okay? All right, so let's start. 345 00:16:12,180 --> 00:16:15,350 -Great. Welcome. Hi. -Hi. 346 00:16:15,392 --> 00:16:17,686 This is my shoe store. I own it. 347 00:16:19,729 --> 00:16:21,606 Wow. All this? 348 00:16:21,648 --> 00:16:23,900 -(laughter) -Could I take a look at your résumé? 349 00:16:23,942 --> 00:16:25,402 Thanks. 350 00:16:25,443 --> 00:16:27,904 Okay. I see here that you served in the military. 351 00:16:27,946 --> 00:16:29,322 Yeah, I do. 352 00:16:29,364 --> 00:16:30,990 That's great. We love that. 353 00:16:31,032 --> 00:16:33,827 So, what is something you learned in the military 354 00:16:33,868 --> 00:16:37,163 that you could apply to your work here at the shoe store? 355 00:16:37,205 --> 00:16:38,915 Not too much, honestly. 356 00:16:38,957 --> 00:16:41,292 -(laughter) -Okay, but just give it a try. 357 00:16:41,334 --> 00:16:43,586 Okay? 358 00:16:43,628 --> 00:16:45,839 It was a fucking desert. There weren't too many shoe stores. 359 00:16:45,880 --> 00:16:48,508 CRAIG: Okay, right, but I remember last week 360 00:16:48,550 --> 00:16:51,094 you were talking about, um, communication 361 00:16:51,136 --> 00:16:54,013 between team members and how important that is for you guys. 362 00:16:54,055 --> 00:16:56,933 -Right? -I was? 363 00:16:56,975 --> 00:17:00,353 Rainey, just humor me a little. Okay? Please. 364 00:17:00,395 --> 00:17:04,899 I don't know. Shoes. Uh... 365 00:17:04,941 --> 00:17:07,736 you got to find the right size or you could get infected. 366 00:17:07,777 --> 00:17:09,988 -(laughter) -Okay. No, no, that's good, 367 00:17:10,029 --> 00:17:11,239 that's good, there's something there. 368 00:17:11,281 --> 00:17:13,533 Could you tell me more about that? 369 00:17:13,575 --> 00:17:15,368 I just, I had this one pair of boots 370 00:17:15,410 --> 00:17:16,786 that was too small for me, 371 00:17:16,828 --> 00:17:18,538 and I was lazy or stubborn or whatever... 372 00:17:18,580 --> 00:17:20,790 Oh, lazy and stubborn? You're the full package, huh? 373 00:17:20,832 --> 00:17:23,752 -Huh? What the fuck you just say? -CRAIG: Don't worry about that. 374 00:17:23,793 --> 00:17:25,545 Hey, shut that out. Don't worry about it. 375 00:17:25,587 --> 00:17:26,755 Let's just keep it right here, let's stay 376 00:17:26,796 --> 00:17:28,214 in the shoe store. Rainey. 377 00:17:28,256 --> 00:17:30,884 Rainey. All right? 378 00:17:30,925 --> 00:17:32,969 Now, what were you saying? Talking about infection, right? 379 00:17:36,431 --> 00:17:41,019 Yeah, just that I kept wearing them, and over time, 380 00:17:41,060 --> 00:17:43,062 I skinned the front of my big toe off, 381 00:17:43,104 --> 00:17:46,149 and then there was fungus and it got infected, 382 00:17:46,191 --> 00:17:48,109 and by the time I had someone look at it, they were like, 383 00:17:48,151 --> 00:17:49,944 "What the fuck is wrong with you? You almost lost your toe." 384 00:17:49,986 --> 00:17:51,780 -So, yeah, shoes. -(laughter) 385 00:17:55,325 --> 00:17:56,951 Okay, that was interesting. 386 00:17:56,993 --> 00:17:59,621 Um, yeah, personal anecdote, 387 00:17:59,662 --> 00:18:01,289 is always-- you know, I feel like in a, 388 00:18:01,331 --> 00:18:03,041 in an environment like this, however... 389 00:18:03,082 --> 00:18:04,793 I get what we're trying to do here. It's unnecessary. 390 00:18:04,834 --> 00:18:07,712 -What's not necessary? -This is. I have a job. 391 00:18:07,754 --> 00:18:09,881 You have a job? Rainey, we're talking about 392 00:18:09,923 --> 00:18:11,299 what's next for you. 393 00:18:11,341 --> 00:18:12,926 -Your next chapter. -My next chapter? 394 00:18:12,967 --> 00:18:15,094 My whole fucking book is over there. All right, Craig? 395 00:18:15,136 --> 00:18:17,263 Look, this is just an exercise to help you acclimate... 396 00:18:17,305 --> 00:18:19,641 -I understand what it is, and it's ridiculous. -What's ridiculous? 397 00:18:19,682 --> 00:18:21,434 -This, bro. You... -WALTER: Chill, Rainey. 398 00:18:21,476 --> 00:18:23,770 Oh, whoa, whoa, whoa, whoa. 399 00:18:23,812 --> 00:18:25,355 (overlapping shouting) 400 00:18:25,396 --> 00:18:27,398 Okay. Relax. 401 00:18:28,900 --> 00:18:30,819 Fuck. 402 00:18:30,860 --> 00:18:32,445 CRAIG: Let's take a breath. 403 00:18:32,487 --> 00:18:35,323 WALTER: And then my buddy Shrier pulled me off. 404 00:18:35,365 --> 00:18:36,866 HEIDI: Okay, then what happened? 405 00:18:36,908 --> 00:18:38,910 WALTER: Then nothing. Counselor sent us 406 00:18:38,952 --> 00:18:40,703 back to our rooms and then they told me to come here. 407 00:18:40,745 --> 00:18:42,121 HEIDI: How do you feel about that? 408 00:18:42,163 --> 00:18:43,331 WALTER: About what? 409 00:18:43,373 --> 00:18:44,958 About what just happened. 410 00:18:44,999 --> 00:18:47,919 I guess embarrassed. 411 00:18:47,961 --> 00:18:49,337 Why? 412 00:18:49,379 --> 00:18:51,923 Well, because I lost control of myself. 413 00:18:51,965 --> 00:18:53,466 -But he hit you. -No, he didn't. 414 00:18:53,508 --> 00:18:56,761 No, he did. Says right here, uh, 415 00:18:56,803 --> 00:18:58,721 "Cruz confronted Rainey, who struck Cruz..." 416 00:18:58,763 --> 00:19:00,557 Yeah, I know, but... 417 00:19:00,598 --> 00:19:03,935 it just doesn't feel like me, to react like that. 418 00:19:03,977 --> 00:19:05,270 And that worries you. 419 00:19:05,311 --> 00:19:07,272 Yeah, it does. 420 00:19:07,313 --> 00:19:09,691 I mean, you know, Rainey's obviously dealing 421 00:19:09,732 --> 00:19:11,901 with his own shit, and so it came out sideways. 422 00:19:11,943 --> 00:19:14,112 Happens to us all sometimes, me included. 423 00:19:14,153 --> 00:19:15,488 How does it happen to you? 424 00:19:15,530 --> 00:19:18,241 (sighs) Different ways. 425 00:19:18,283 --> 00:19:20,410 Give me an example? 426 00:19:20,451 --> 00:19:24,163 Uh, it's mostly like, uh, I'll get these flashes-- 427 00:19:24,205 --> 00:19:26,583 things I could do to myself, it's... 428 00:19:26,624 --> 00:19:28,251 it's just tension. 429 00:19:28,293 --> 00:19:29,752 For sure. 430 00:19:31,337 --> 00:19:34,382 (sighs) Okay, here's an example. 431 00:19:34,424 --> 00:19:38,219 I-I wouldn't really do this, but... 432 00:19:38,261 --> 00:19:41,556 there's this desk in my room. 433 00:19:41,598 --> 00:19:46,144 It's wooden and it's got these sharp corners 434 00:19:46,185 --> 00:19:48,229 and when I first got here, 435 00:19:48,271 --> 00:19:50,148 I don't know why, I just imagined myself 436 00:19:50,189 --> 00:19:52,692 sitting down in a chair and leaning all the way back 437 00:19:52,734 --> 00:19:53,902 and, like, slamming my forehead 438 00:19:53,943 --> 00:19:56,696 into the corner of the table. 439 00:19:56,738 --> 00:19:58,656 Just like jamming it into right here. 440 00:20:01,993 --> 00:20:05,914 But I mean, that was an extreme, it... 441 00:20:05,955 --> 00:20:07,916 it doesn't always happen like that. 442 00:20:07,957 --> 00:20:09,876 How often would you say? 443 00:20:09,918 --> 00:20:13,296 (pelican honking) 444 00:20:13,338 --> 00:20:15,632 I'm so sorry. 445 00:20:15,673 --> 00:20:18,134 There's this bird. 446 00:20:18,176 --> 00:20:20,470 He'll stop in a second. 447 00:20:20,511 --> 00:20:23,056 -That's incredible. -No, that's driving me crazy. 448 00:20:23,097 --> 00:20:25,099 He's some kind of protected species, 449 00:20:25,141 --> 00:20:26,976 and we're not allowed to touch him. 450 00:20:27,018 --> 00:20:29,187 Well, I could take care of him for you if you want. 451 00:20:29,228 --> 00:20:30,939 -(chuckles) Would you? -No problem. 452 00:20:30,980 --> 00:20:32,398 Dead of night, full camo. 453 00:20:32,440 --> 00:20:34,067 He'd wake up in the Everglades, everybody wins. 454 00:20:34,108 --> 00:20:38,321 I'd love that. Honestly, I would be forever in your debt. 455 00:20:38,363 --> 00:20:41,157 (honking stops) 456 00:20:41,199 --> 00:20:43,159 See? 457 00:20:43,201 --> 00:20:44,577 Gone. 458 00:20:44,619 --> 00:20:46,746 Did it with my mind. 459 00:20:48,414 --> 00:20:51,250 Um... 460 00:20:51,292 --> 00:20:53,753 Thank you. (chuckles) 461 00:20:53,795 --> 00:20:56,965 What about sleeping? Are you having any trouble with that? 462 00:20:58,841 --> 00:21:00,802 Yeah, a little. 463 00:21:00,843 --> 00:21:02,428 Nightmares, things like that. 464 00:21:02,470 --> 00:21:04,138 That's very normal. 465 00:21:04,180 --> 00:21:05,515 We could see if one of the guys 466 00:21:05,556 --> 00:21:06,975 wants a roommate for a few nights. 467 00:21:07,016 --> 00:21:08,267 -What do you mean? -Well, some of the guys, 468 00:21:08,309 --> 00:21:10,186 when they first get here, and they have a room 469 00:21:10,228 --> 00:21:11,938 all to themselves, they're separate from their unit, 470 00:21:11,980 --> 00:21:13,898 it's just a little too quiet, you know? 471 00:21:13,940 --> 00:21:15,650 So we could ask around. 472 00:21:15,692 --> 00:21:18,903 Okay. Maybe. 473 00:21:18,945 --> 00:21:20,571 Maybe Shrier. 474 00:21:20,613 --> 00:21:22,240 Yeah, I'd be okay with that. 475 00:21:22,281 --> 00:21:23,950 That's allowed? 476 00:21:23,992 --> 00:21:25,576 Of course. 477 00:21:25,618 --> 00:21:27,328 We're here to help you make this transition. 478 00:21:27,370 --> 00:21:29,914 Whatever supports that, that's what we're gonna do. 479 00:21:34,544 --> 00:21:35,795 (birds squawking) 480 00:21:35,837 --> 00:21:37,380 Got two minutes. 481 00:21:37,422 --> 00:21:38,673 I appreciate your cooperation... 482 00:21:38,715 --> 00:21:40,299 Back away from the door a little bit. 483 00:21:40,341 --> 00:21:43,052 -Sure. -Thanks. 484 00:21:43,094 --> 00:21:45,179 (Heidi sighs) 485 00:21:45,221 --> 00:21:48,516 -So? -Yeah, so... 486 00:21:48,558 --> 00:21:52,270 You-you did work at Homecoming, at the Tampa facility? 487 00:21:52,311 --> 00:21:53,813 Yeah. Years ago. I-I said that. 488 00:21:53,855 --> 00:21:55,398 What-what's this about? 489 00:21:55,440 --> 00:21:57,900 Well, my department, we field and review complaints, 490 00:21:57,942 --> 00:21:59,694 and I'm currently following up on certain allegations... 491 00:21:59,736 --> 00:22:01,696 -About me? -The... 492 00:22:01,738 --> 00:22:04,198 No. 493 00:22:04,240 --> 00:22:05,616 (chuckles): Okay, so then... 494 00:22:05,658 --> 00:22:07,285 But you were an administrator there. Correct? 495 00:22:07,326 --> 00:22:09,871 I was a counselor. 496 00:22:09,912 --> 00:22:12,498 A counselor. All right. 497 00:22:12,540 --> 00:22:15,793 Um, and why did you leave that job? 498 00:22:15,835 --> 00:22:18,337 I quit. 499 00:22:18,379 --> 00:22:20,882 -Why? -My mother got hurt 500 00:22:20,923 --> 00:22:22,717 and I had to come home and take care of her. 501 00:22:22,759 --> 00:22:25,553 So you quit the job in Tampa 'cause your mom got hurt 502 00:22:25,595 --> 00:22:27,972 and now you work here at this restaurant? 503 00:22:28,014 --> 00:22:29,724 Well, I, you know, it's-it's what I could get. 504 00:22:29,766 --> 00:22:31,309 But I had to come back home and... 505 00:22:31,350 --> 00:22:33,770 -'Cause your mom got hurt. -Yes. 506 00:22:33,811 --> 00:22:35,146 And is your current employer, are they aware... 507 00:22:35,188 --> 00:22:36,898 What does that have to do with anything? 508 00:22:36,939 --> 00:22:40,026 I'm just... You didn't want to talk inside. 509 00:22:40,068 --> 00:22:41,402 -DARA: Yo! -Yes. 510 00:22:41,444 --> 00:22:42,820 You okay? 511 00:22:42,862 --> 00:22:44,822 -HEIDI: Yeah. Yeah. -Really? 512 00:22:44,864 --> 00:22:46,741 Yeah. I'll be back in just a second. 513 00:22:46,783 --> 00:22:49,202 -Okay. -Thanks. 514 00:22:49,243 --> 00:22:51,204 It's a little embarrassing, okay? 515 00:22:51,245 --> 00:22:53,247 I had this whole career, and then I had to come back, 516 00:22:53,289 --> 00:22:55,249 and now I do this. All right? 517 00:22:55,291 --> 00:22:57,251 What were your duties there? 518 00:22:57,293 --> 00:22:59,295 I was a counselor. I told you. 519 00:22:59,337 --> 00:23:00,922 And what did that involve? 520 00:23:00,963 --> 00:23:03,716 Um, I worked with soldiers, their mental health. 521 00:23:03,758 --> 00:23:06,302 Honestly, I don't remember much about it. Okay? 522 00:23:06,344 --> 00:23:09,180 I was... it wasn't a good fit for me. 523 00:23:09,222 --> 00:23:10,807 Are we done? 524 00:23:10,848 --> 00:23:13,434 Ms. Bergman, I'm simply trying to get 525 00:23:13,476 --> 00:23:15,353 some basic information about the program. 526 00:23:15,394 --> 00:23:16,979 It's not my intention to agitate. 527 00:23:17,021 --> 00:23:19,357 I am not agitated. 528 00:23:22,068 --> 00:23:23,903 C-Can you tell me if your clients were there 529 00:23:23,945 --> 00:23:25,947 on a voluntary basis, or...? 530 00:23:25,988 --> 00:23:28,449 I don't know. 531 00:23:28,491 --> 00:23:30,326 You don't know? 532 00:23:30,368 --> 00:23:33,162 Do you have a badge? 533 00:23:33,204 --> 00:23:35,915 Do you have some kind of identification? 534 00:23:37,166 --> 00:23:40,545 Uh, I have a business card. 535 00:23:44,173 --> 00:23:47,009 As I explained, we received a complaint. 536 00:23:47,051 --> 00:23:49,846 This was four years ago, during your time there. 537 00:23:49,887 --> 00:23:52,974 Specifically, that one... 538 00:23:55,017 --> 00:23:56,978 "One of the soldiers, he wants to leave, 539 00:23:57,019 --> 00:24:00,148 h-he wants to go home, but they won't let him." 540 00:24:00,189 --> 00:24:04,443 My question is, were the men there voluntarily? 541 00:24:04,485 --> 00:24:07,238 I answered your question. I really need to go back inside. 542 00:24:07,280 --> 00:24:08,906 Is there a reason why you're refusing... 543 00:24:08,948 --> 00:24:10,658 I'm not refusing. 544 00:24:10,700 --> 00:24:12,660 I don't remember. 545 00:24:12,702 --> 00:24:16,080 You don't remember anything about your work? 546 00:24:16,122 --> 00:24:18,249 I already told you. 547 00:24:21,294 --> 00:24:25,381 What about the name Walter Cruz? 548 00:24:25,423 --> 00:24:29,218 Do you remember him? 549 00:24:29,260 --> 00:24:31,095 No. 550 00:24:47,737 --> 00:24:49,739 ♪ ♪ 551 00:25:05,004 --> 00:25:07,006 ♪ ♪ 552 00:25:21,187 --> 00:25:23,189 ♪ ♪ 553 00:25:43,209 --> 00:25:45,211 ♪ ♪ 41088

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