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These are the user uploaded subtitles that are being translated: 1 00:00:01,360 --> 00:00:05,960 welcome to the e-learning on the 2 00:00:03,280 --> 00:00:09,040 application of iso 9001 3 00:00:05,960 --> 00:00:11,519 14001 17025 4 00:00:09,040 --> 00:00:14,080 and the vca checklist in the operations 5 00:00:11,519 --> 00:00:14,080 environment 6 00:00:15,040 --> 00:00:19,359 let's have a closer look to what type of 7 00:00:17,119 --> 00:00:22,240 requirements you must respect related to 8 00:00:19,359 --> 00:00:24,880 the iso 9001 standard when you work in 9 00:00:22,240 --> 00:00:25,840 the operations department 10 00:00:24,880 --> 00:00:28,400 well 11 00:00:25,840 --> 00:00:30,480 first of all the activity is carried out 12 00:00:28,400 --> 00:00:32,320 by your department so the way you 13 00:00:30,480 --> 00:00:35,120 execute and document the effective 14 00:00:32,320 --> 00:00:37,360 measurements must be briefly represented 15 00:00:35,120 --> 00:00:39,920 in a process flow or described in a 16 00:00:37,360 --> 00:00:41,760 procedure 17 00:00:39,920 --> 00:00:44,079 you can find the procedure for your 18 00:00:41,760 --> 00:00:47,200 activity on the intranet under the iso 19 00:00:44,079 --> 00:00:47,200 management system tab 20 00:00:47,360 --> 00:00:51,760 linked to every process 21 00:00:49,200 --> 00:00:54,559 a number of related process risks and 22 00:00:51,760 --> 00:00:57,039 opportunities are defined 23 00:00:54,559 --> 00:00:58,800 this means things that can go wrong for 24 00:00:57,039 --> 00:00:59,840 which there are some preventive actions 25 00:00:58,800 --> 00:01:02,719 defined 26 00:00:59,840 --> 00:01:05,040 or on the other hand some benefits or 27 00:01:02,719 --> 00:01:08,320 gains that are possible when running the 28 00:01:05,040 --> 00:01:08,320 process as well as possible 29 00:01:08,960 --> 00:01:14,720 finally for each department one or more 30 00:01:12,000 --> 00:01:17,600 objectives are defined that should help 31 00:01:14,720 --> 00:01:19,439 to continually improve the process 32 00:01:17,600 --> 00:01:22,000 make sure you know about the objective 33 00:01:19,439 --> 00:01:26,360 or objectives that are set every year so 34 00:01:22,000 --> 00:01:26,360 go and ask your manager or supervised 35 00:01:26,400 --> 00:01:31,040 the second set of required quality items 36 00:01:28,720 --> 00:01:34,479 that is applicable to you is everything 37 00:01:31,040 --> 00:01:34,479 related to your job itself 38 00:01:34,799 --> 00:01:38,600 know that there is a job description 39 00:01:36,640 --> 00:01:41,920 that outlines your role your 40 00:01:38,600 --> 00:01:44,479 responsibilities and tasks 41 00:01:41,920 --> 00:01:46,640 next to that all the competences and 42 00:01:44,479 --> 00:01:49,680 skills that are required to do the job 43 00:01:46,640 --> 00:01:49,680 are defined as well 44 00:01:50,240 --> 00:01:54,799 in case you are missing a competence or 45 00:01:52,560 --> 00:01:57,759 it is underdeveloped you may require 46 00:01:54,799 --> 00:01:59,840 some extra training 47 00:01:57,759 --> 00:02:02,479 the level of your competences and the 48 00:01:59,840 --> 00:02:05,920 status of all the required trainings is 49 00:02:02,479 --> 00:02:05,920 grouped in a training matrix 50 00:02:06,560 --> 00:02:12,080 last but not least the iso 9001 standard 51 00:02:10,160 --> 00:02:14,000 requires the sniffers to follow up on 52 00:02:12,080 --> 00:02:15,920 your performance 53 00:02:14,000 --> 00:02:18,239 so therefore there is the annual 54 00:02:15,920 --> 00:02:20,239 performance appraisal interview during 55 00:02:18,239 --> 00:02:23,840 which your training needs and competence 56 00:02:20,239 --> 00:02:23,840 improvements will also be discussed 57 00:02:25,520 --> 00:02:31,040 although it is significantly reduced 58 00:02:27,599 --> 00:02:33,680 since the 2015 version of the iso 9001 59 00:02:31,040 --> 00:02:35,599 standard the company still needs to keep 60 00:02:33,680 --> 00:02:37,440 some records available as written 61 00:02:35,599 --> 00:02:40,959 evidence that what is required by the 62 00:02:37,440 --> 00:02:43,040 standard is effectively done 63 00:02:40,959 --> 00:02:46,080 examples are your personal employee 64 00:02:43,040 --> 00:02:48,319 record your appraisal review report 65 00:02:46,080 --> 00:02:50,959 but it may also be planning files 66 00:02:48,319 --> 00:02:53,760 project summaries checklists by the 67 00:02:50,959 --> 00:02:56,000 eldar checklist measurement reports 68 00:02:53,760 --> 00:02:59,120 validation records and evidence of 69 00:02:56,000 --> 00:03:01,760 changes to reports 70 00:02:59,120 --> 00:03:03,200 when using measurement equipment 71 00:03:01,760 --> 00:03:05,920 please make sure to check the 72 00:03:03,200 --> 00:03:08,080 calibration is still valid 73 00:03:05,920 --> 00:03:10,800 so when you get a request to turn in 74 00:03:08,080 --> 00:03:13,519 your equipment for recalibration please 75 00:03:10,800 --> 00:03:15,760 do not hesitate to do so as soon as 76 00:03:13,519 --> 00:03:19,200 possible 77 00:03:15,760 --> 00:03:20,959 as the customer is key for iso 9001 78 00:03:19,200 --> 00:03:22,560 complaint management must be well 79 00:03:20,959 --> 00:03:24,560 organized 80 00:03:22,560 --> 00:03:27,680 make sure you open a new record in sniff 81 00:03:24,560 --> 00:03:29,760 task for every customer complaint 82 00:03:27,680 --> 00:03:32,239 you and your supervisor are then 83 00:03:29,760 --> 00:03:34,480 required to analyze the complaint and 84 00:03:32,239 --> 00:03:36,560 look for system related items that did 85 00:03:34,480 --> 00:03:39,440 not work 86 00:03:36,560 --> 00:03:41,840 or errors that were not remarked in time 87 00:03:39,440 --> 00:03:44,080 the purpose of this analysis is to avoid 88 00:03:41,840 --> 00:03:47,239 repetition of the complaint also with 89 00:03:44,080 --> 00:03:47,239 other customers 90 00:03:47,440 --> 00:03:52,000 please keep in mind also that whenever 91 00:03:49,599 --> 00:03:53,840 you request assistance from external 92 00:03:52,000 --> 00:03:56,000 operational parties 93 00:03:53,840 --> 00:03:57,920 you must be able to show 94 00:03:56,000 --> 00:04:00,400 based on what criteria 95 00:03:57,920 --> 00:04:02,480 the contractor is selected and you must 96 00:04:00,400 --> 00:04:06,239 also have a signed contract available 97 00:04:02,480 --> 00:04:08,879 that outlines the scope of work 98 00:04:06,239 --> 00:04:11,200 it speaks for itself that an external 99 00:04:08,879 --> 00:04:13,680 contractor also must sign the code of 100 00:04:11,200 --> 00:04:16,239 conduct and that all his employees must 101 00:04:13,680 --> 00:04:18,720 accept and respect the confidentiality 102 00:04:16,239 --> 00:04:18,720 agreement 103 00:04:19,120 --> 00:04:24,479 every year all important subcontractors 104 00:04:22,079 --> 00:04:27,280 as well as suppliers of course have to 105 00:04:24,479 --> 00:04:30,479 be evaluated on their performance 106 00:04:27,280 --> 00:04:32,240 so make sure that you communicate any 107 00:04:30,479 --> 00:04:34,720 positive or negative findings to your 108 00:04:32,240 --> 00:04:38,080 supervisor or manager so that it can be 109 00:04:34,720 --> 00:04:38,080 included in the assessment 110 00:04:38,720 --> 00:04:44,400 to conclude the iso 9001 part you may 111 00:04:42,160 --> 00:04:46,639 one day be asked to participate in an 112 00:04:44,400 --> 00:04:49,520 internal audit that we plan from time to 113 00:04:46,639 --> 00:04:51,360 time to find out how things go and to 114 00:04:49,520 --> 00:04:53,600 learn from what went wrong or not as 115 00:04:51,360 --> 00:04:55,520 planned 116 00:04:53,600 --> 00:04:57,520 every year there's also an external 117 00:04:55,520 --> 00:05:00,000 auditor that visits the sniffers to 118 00:04:57,520 --> 00:05:01,919 check that we apply our process as well 119 00:05:00,000 --> 00:05:04,320 so maybe that auditor will ask you some 120 00:05:01,919 --> 00:05:06,560 questions about how you do your job as 121 00:05:04,320 --> 00:05:06,560 well 122 00:05:08,000 --> 00:05:11,199 okay 123 00:05:09,120 --> 00:05:13,600 so let's have a look how your activities 124 00:05:11,199 --> 00:05:15,759 are impacted by the iso 14001 125 00:05:13,600 --> 00:05:19,039 requirements 126 00:05:15,759 --> 00:05:21,759 as you should remember iso 14001 is 127 00:05:19,039 --> 00:05:23,680 about environment and in your case more 128 00:05:21,759 --> 00:05:26,240 precisely about the environmental 129 00:05:23,680 --> 00:05:28,400 aspects of your job 130 00:05:26,240 --> 00:05:29,919 in fact these are quite limited and 131 00:05:28,400 --> 00:05:33,360 that's good news 132 00:05:29,919 --> 00:05:35,919 but nevertheless there are some 133 00:05:33,360 --> 00:05:38,560 to start some of you will travel to and 134 00:05:35,919 --> 00:05:41,600 from work with a company owned vehicle 135 00:05:38,560 --> 00:05:43,600 well that vehicle consumes fuel and that 136 00:05:41,600 --> 00:05:46,639 means there are emissions that impact 137 00:05:43,600 --> 00:05:49,199 the company's co2 footprint 138 00:05:46,639 --> 00:05:53,280 a more important impact comes from your 139 00:05:49,199 --> 00:05:56,000 eventual travel by air 140 00:05:53,280 --> 00:05:58,400 a second one is energy consumption 141 00:05:56,000 --> 00:06:01,360 think about the air conditioning office 142 00:05:58,400 --> 00:06:03,280 lighting and so on 143 00:06:01,360 --> 00:06:05,280 so please switch those off as soon as 144 00:06:03,280 --> 00:06:07,120 practicable and think about checking 145 00:06:05,280 --> 00:06:09,520 those before leaving your office and the 146 00:06:07,120 --> 00:06:09,520 building 147 00:06:10,400 --> 00:06:15,840 also relevant is your paper consumption 148 00:06:13,840 --> 00:06:17,199 thank you for considering before hitting 149 00:06:15,840 --> 00:06:19,360 the print button 150 00:06:17,199 --> 00:06:21,759 and or choose recto versa printing 151 00:06:19,360 --> 00:06:23,840 whenever you can 152 00:06:21,759 --> 00:06:25,919 and in the same category there's waste 153 00:06:23,840 --> 00:06:28,960 prevention and reduction 154 00:06:25,919 --> 00:06:32,880 be aware that we sort waste streams like 155 00:06:28,960 --> 00:06:32,880 paper and drinking cans for instance 156 00:06:33,680 --> 00:06:38,000 good to know also is that the company 157 00:06:35,919 --> 00:06:40,720 has had objectives on reducing energy 158 00:06:38,000 --> 00:06:42,319 consumption and co2 footprint 159 00:06:40,720 --> 00:06:44,880 that means your daily attention is 160 00:06:42,319 --> 00:06:44,880 required 161 00:06:47,520 --> 00:06:52,720 during the measurements on the client's 162 00:06:49,199 --> 00:06:54,240 premises occasionally a spill may occur 163 00:06:52,720 --> 00:06:55,599 if that happens 164 00:06:54,240 --> 00:06:58,080 stop your work 165 00:06:55,599 --> 00:07:00,000 inform the client clean up the spill if 166 00:06:58,080 --> 00:07:02,479 you can and make sure you put the 167 00:07:00,000 --> 00:07:04,319 contaminated aids in the right wave bin 168 00:07:02,479 --> 00:07:08,280 and report is filled to the client and 169 00:07:04,319 --> 00:07:10,960 to the ehs manager of our company 170 00:07:08,280 --> 00:07:13,039 coincidentally it can happen that you 171 00:07:10,960 --> 00:07:15,680 are with the client when you organize an 172 00:07:13,039 --> 00:07:17,919 emergency response exercise 173 00:07:15,680 --> 00:07:19,360 perhaps there may really be something 174 00:07:17,919 --> 00:07:21,919 wrong 175 00:07:19,360 --> 00:07:23,919 in that case do whatever you are told 176 00:07:21,919 --> 00:07:26,160 and apply what you eventually learned 177 00:07:23,919 --> 00:07:27,919 during the video or other instructions 178 00:07:26,160 --> 00:07:30,400 before you were granted access to the 179 00:07:27,919 --> 00:07:33,199 plant 180 00:07:30,400 --> 00:07:35,120 to end an external auditor can also ask 181 00:07:33,199 --> 00:07:36,639 you some questions about your knowledge 182 00:07:35,120 --> 00:07:38,639 about these topics 183 00:07:36,639 --> 00:07:41,639 so it's good to keep this information in 184 00:07:38,639 --> 00:07:41,639 mind 185 00:07:45,120 --> 00:07:50,479 let's move on with what your implication 186 00:07:47,039 --> 00:07:51,360 is in iso 17025 187 00:07:50,479 --> 00:07:54,000 well 188 00:07:51,360 --> 00:07:56,720 first of all and very important is that 189 00:07:54,000 --> 00:07:58,800 you must act in an impartial way 190 00:07:56,720 --> 00:08:01,280 so whatever happens and whatever it 191 00:07:58,800 --> 00:08:03,919 takes you will never give in on any 192 00:08:01,280 --> 00:08:07,919 commercial financial or any other 193 00:08:03,919 --> 00:08:10,000 pressure from customers or third parties 194 00:08:07,919 --> 00:08:11,440 you've also signed a confidentiality 195 00:08:10,000 --> 00:08:12,560 agreement 196 00:08:11,440 --> 00:08:13,759 why 197 00:08:12,560 --> 00:08:15,280 well 198 00:08:13,759 --> 00:08:17,759 whilst doing the measurements at the 199 00:08:15,280 --> 00:08:20,319 customer's site to detect if there are 200 00:08:17,759 --> 00:08:22,479 any leaks in the installations we obtain 201 00:08:20,319 --> 00:08:24,800 and collect information related to that 202 00:08:22,479 --> 00:08:26,879 customer 203 00:08:24,800 --> 00:08:29,199 that information cannot be shared with 204 00:08:26,879 --> 00:08:31,360 others except in case of official 205 00:08:29,199 --> 00:08:34,240 investigations and requests from 206 00:08:31,360 --> 00:08:34,240 official bodies 207 00:08:34,959 --> 00:08:39,200 if it is nevertheless the intention to 208 00:08:36,640 --> 00:08:41,519 make information public you must always 209 00:08:39,200 --> 00:08:45,360 inform the customer of that act 210 00:08:41,519 --> 00:08:45,360 unless that is prohibited by law 211 00:08:45,839 --> 00:08:50,959 the sniffers shall also inform a client 212 00:08:47,920 --> 00:08:53,680 in advance of the information it needs 213 00:08:50,959 --> 00:08:55,680 to place in the public domain 214 00:08:53,680 --> 00:08:57,839 except for information that the client 215 00:08:55,680 --> 00:08:59,760 makes publicly available 216 00:08:57,839 --> 00:09:01,040 or when agreed between the sniffers and 217 00:08:59,760 --> 00:09:02,640 the client 218 00:09:01,040 --> 00:09:04,560 for instance for the purpose of 219 00:09:02,640 --> 00:09:06,640 responding to complaints 220 00:09:04,560 --> 00:09:08,800 all other information is considered 221 00:09:06,640 --> 00:09:12,399 proprietary information and shall be 222 00:09:08,800 --> 00:09:12,399 regarded as confidential 223 00:09:12,959 --> 00:09:16,800 information about the client obtained 224 00:09:15,040 --> 00:09:19,200 from sources other than the client 225 00:09:16,800 --> 00:09:21,839 itself for instance complaints or 226 00:09:19,200 --> 00:09:25,040 regulators shall be confidential between 227 00:09:21,839 --> 00:09:25,040 the client and the sniffers 228 00:09:26,399 --> 00:09:30,480 as already said the sniffers uses a 229 00:09:28,560 --> 00:09:32,080 measurement protocol which must be 230 00:09:30,480 --> 00:09:34,839 applied whenever measurements are 231 00:09:32,080 --> 00:09:38,240 carried out under the black or israc iso 232 00:09:34,839 --> 00:09:39,920 17025 accreditation 233 00:09:38,240 --> 00:09:42,720 if for some reason there must be 234 00:09:39,920 --> 00:09:45,120 deviated from that accredited method the 235 00:09:42,720 --> 00:09:48,320 deviation then must be documented 236 00:09:45,120 --> 00:09:50,959 technically justified authorized and of 237 00:09:48,320 --> 00:09:52,959 course accepted by the customer 238 00:09:50,959 --> 00:09:55,519 so make sure the validation records are 239 00:09:52,959 --> 00:09:55,519 retained 240 00:09:55,680 --> 00:10:00,560 all this must also be clearly mentioned 241 00:09:57,680 --> 00:10:00,560 in the reporting 242 00:10:02,399 --> 00:10:06,079 to do the measurements we use calibrated 243 00:10:04,880 --> 00:10:07,760 equipment 244 00:10:06,079 --> 00:10:10,399 you will remark the equipment 245 00:10:07,760 --> 00:10:13,680 identification and calibration tags on 246 00:10:10,399 --> 00:10:13,680 every piece of equipment 247 00:10:13,760 --> 00:10:17,519 please make sure that you check the 248 00:10:15,600 --> 00:10:20,240 calibration validity date of your 249 00:10:17,519 --> 00:10:21,519 equipment at regular intervals 250 00:10:20,240 --> 00:10:26,000 so that you can bring it to the 251 00:10:21,519 --> 00:10:26,000 warehouse in time for recalibration 252 00:10:26,079 --> 00:10:31,680 the iso 17025 standard also says that 253 00:10:29,839 --> 00:10:34,320 there must be a procedure for the 254 00:10:31,680 --> 00:10:37,040 transportation receipt handling 255 00:10:34,320 --> 00:10:40,240 protection storage retention and 256 00:10:37,040 --> 00:10:41,440 disposal or return of test or calibrated 257 00:10:40,240 --> 00:10:44,240 items 258 00:10:41,440 --> 00:10:46,959 this is dealt with by our warehouse and 259 00:10:44,240 --> 00:10:49,120 laboratory professional 260 00:10:46,959 --> 00:10:51,600 equipment that is no longer usable 261 00:10:49,120 --> 00:10:54,240 because of an outdated calibration is 262 00:10:51,600 --> 00:10:58,000 stored in a special area so never use 263 00:10:54,240 --> 00:10:58,000 equipment that sits in that 264 00:10:58,839 --> 00:11:04,560 area as measurements are never 100 265 00:11:02,240 --> 00:11:07,279 accurate due to various aspects and 266 00:11:04,560 --> 00:11:09,040 influences another important aspect is 267 00:11:07,279 --> 00:11:11,360 the measurement uncertainty and the 268 00:11:09,040 --> 00:11:13,279 decision rules that go along with it 269 00:11:11,360 --> 00:11:15,519 that's why we include the decision rules 270 00:11:13,279 --> 00:11:17,680 in the measurement reports 271 00:11:15,519 --> 00:11:21,200 the measurement uncertainty must also be 272 00:11:17,680 --> 00:11:23,279 evaluated for every calibration 273 00:11:21,200 --> 00:11:25,040 furthermore the standard needs us to 274 00:11:23,279 --> 00:11:27,600 have a procedure for monitoring the 275 00:11:25,040 --> 00:11:30,079 validity of measurement results 276 00:11:27,600 --> 00:11:32,160 the resulting data is in such a way that 277 00:11:30,079 --> 00:11:34,640 trends are detectable and where 278 00:11:32,160 --> 00:11:37,279 practicable statistical techniques are 279 00:11:34,640 --> 00:11:40,079 applied to review the results 280 00:11:37,279 --> 00:11:42,079 this monitoring is also planner reviewed 281 00:11:40,079 --> 00:11:43,920 for more information please discuss with 282 00:11:42,079 --> 00:11:46,560 your manager how this is done here at 283 00:11:43,920 --> 00:11:48,399 the sniffers 284 00:11:46,560 --> 00:11:52,240 to make sure our measurement results are 285 00:11:48,399 --> 00:11:55,120 reliable iso 17025 foresees to do 286 00:11:52,240 --> 00:11:56,720 comparison tests which are also called 287 00:11:55,120 --> 00:11:58,639 ring tests 288 00:11:56,720 --> 00:12:00,560 aim is to do the same measurements in 289 00:11:58,639 --> 00:12:03,120 two different companies and then to 290 00:12:00,560 --> 00:12:05,120 compare results 291 00:12:03,120 --> 00:12:06,160 as what we do at the sniffers is quite 292 00:12:05,120 --> 00:12:08,560 unique 293 00:12:06,160 --> 00:12:10,880 ring tests are not possible as there is 294 00:12:08,560 --> 00:12:13,120 no other party 295 00:12:10,880 --> 00:12:15,440 therefore we organize on second line 296 00:12:13,120 --> 00:12:15,440 checks 297 00:12:18,160 --> 00:12:22,800 the measurement results are represented 298 00:12:20,399 --> 00:12:24,800 in a report for the customer 299 00:12:22,800 --> 00:12:25,839 it contains the date or dates of 300 00:12:24,800 --> 00:12:28,320 sampling 301 00:12:25,839 --> 00:12:31,040 the unique identification of the items 302 00:12:28,320 --> 00:12:33,600 or material samples the location of 303 00:12:31,040 --> 00:12:34,880 samplings like diagrams sketches or 304 00:12:33,600 --> 00:12:37,279 photos 305 00:12:34,880 --> 00:12:38,880 a reference to the sampling plan and 306 00:12:37,279 --> 00:12:40,959 sampling methods 307 00:12:38,880 --> 00:12:42,720 details of environmental conditions 308 00:12:40,959 --> 00:12:47,040 during the sampling that affect the 309 00:12:42,720 --> 00:12:48,480 interpretation of the results and so on 310 00:12:47,040 --> 00:12:50,560 before you can send the measurement 311 00:12:48,480 --> 00:12:53,839 results to the customer they must be 312 00:12:50,560 --> 00:12:53,839 reviewed first 313 00:12:54,000 --> 00:12:58,320 when an issued report needs to be 314 00:12:55,760 --> 00:13:00,320 changed amended or reissued 315 00:12:58,320 --> 00:13:02,720 any change of information 316 00:13:00,320 --> 00:13:05,200 shall clearly be identified and where 317 00:13:02,720 --> 00:13:07,360 appropriate the reason for the change 318 00:13:05,200 --> 00:13:11,920 will be included in the report 319 00:13:07,360 --> 00:13:14,079 so version management is very important 320 00:13:11,920 --> 00:13:16,160 all right there's one left and that's 321 00:13:14,079 --> 00:13:18,079 vca 322 00:13:16,160 --> 00:13:19,519 please note that vca is applicable for 323 00:13:18,079 --> 00:13:20,639 our operations in belgium and the 324 00:13:19,519 --> 00:13:22,880 netherlands 325 00:13:20,639 --> 00:13:25,120 but not necessarily if you are based in 326 00:13:22,880 --> 00:13:26,800 another country 327 00:13:25,120 --> 00:13:28,480 you will remember that this checklist 328 00:13:26,800 --> 00:13:31,920 includes requirements on safety 329 00:13:28,480 --> 00:13:31,920 environmental risk management 330 00:13:32,160 --> 00:13:36,800 a first quite risky act you will do 331 00:13:34,320 --> 00:13:39,440 almost daily is commuting to and from 332 00:13:36,800 --> 00:13:41,680 home or to and from clients 333 00:13:39,440 --> 00:13:44,399 so be careful when on the road 334 00:13:41,680 --> 00:13:46,639 watch all the traffic don't text or use 335 00:13:44,399 --> 00:13:49,639 your smartphone and respect the speed 336 00:13:46,639 --> 00:13:49,639 limits 337 00:13:49,680 --> 00:13:54,959 but during the measurements you can also 338 00:13:51,760 --> 00:13:56,480 be exposed to dangers and fake risks 339 00:13:54,959 --> 00:13:58,000 linked to clients operational 340 00:13:56,480 --> 00:14:00,079 environments 341 00:13:58,000 --> 00:14:02,800 these can be trips or falls 342 00:14:00,079 --> 00:14:06,639 cuts by sharpening installations hitting 343 00:14:02,800 --> 00:14:08,880 your head falling from height and so on 344 00:14:06,639 --> 00:14:11,120 so always apply the preventive measures 345 00:14:08,880 --> 00:14:13,279 as set out in our risk assessment and 346 00:14:11,120 --> 00:14:16,079 perform a last minute risk assessment 347 00:14:13,279 --> 00:14:18,320 prior to any new task to make sure you 348 00:14:16,079 --> 00:14:20,720 spot as much as possible potential 349 00:14:18,320 --> 00:14:22,240 dangerous situations or objects for 350 00:14:20,720 --> 00:14:24,560 which you then take additional 351 00:14:22,240 --> 00:14:26,560 preventive measures 352 00:14:24,560 --> 00:14:28,959 of course you should stop work if you 353 00:14:26,560 --> 00:14:31,760 feel the situation isn't safe 354 00:14:28,959 --> 00:14:34,160 in that case discuss with the client and 355 00:14:31,760 --> 00:14:37,120 cause help from your supervisor if the 356 00:14:34,160 --> 00:14:41,040 dangerous situation cannot be resolved 357 00:14:37,120 --> 00:14:41,040 so always think before you act 358 00:14:41,839 --> 00:14:44,560 depending on the type of project you are 359 00:14:43,760 --> 00:14:48,079 on 360 00:14:44,560 --> 00:14:50,240 sometimes an hse plan is applicable 361 00:14:48,079 --> 00:14:52,639 this plan is prepared by your supervisor 362 00:14:50,240 --> 00:14:55,440 or manager and if the case it should be 363 00:14:52,639 --> 00:14:57,920 applied all the time as it sets out how 364 00:14:55,440 --> 00:14:59,839 your health safety and our care for the 365 00:14:57,920 --> 00:15:02,320 environment is guaranteed as much as 366 00:14:59,839 --> 00:15:02,320 possible 367 00:15:03,760 --> 00:15:08,639 chapter 7 of the vca checklist deals 368 00:15:06,320 --> 00:15:10,560 with the site inspections 369 00:15:08,639 --> 00:15:12,480 it says your manager needs to perform 370 00:15:10,560 --> 00:15:15,279 one site visit per month 371 00:15:12,480 --> 00:15:18,079 so you may get a visit one day 372 00:15:15,279 --> 00:15:20,079 use it to discuss about hz topics 373 00:15:18,079 --> 00:15:22,000 related to your job like things that 374 00:15:20,079 --> 00:15:26,040 could get improved or to answer 375 00:15:22,000 --> 00:15:26,040 questions and so on 376 00:15:26,320 --> 00:15:30,240 have you ever heard of an htc related 377 00:15:28,480 --> 00:15:31,199 toolbox 378 00:15:30,240 --> 00:15:33,440 well 379 00:15:31,199 --> 00:15:35,600 that's a small informative talk you will 380 00:15:33,440 --> 00:15:38,079 have with your team led by your 381 00:15:35,600 --> 00:15:40,959 supervisor or manager to increase or 382 00:15:38,079 --> 00:15:43,839 refresh your awareness 383 00:15:40,959 --> 00:15:46,480 in order to meet these vca requirements 384 00:15:43,839 --> 00:15:49,120 at least 10 toolboxes must be organized 385 00:15:46,480 --> 00:15:51,040 every year 386 00:15:49,120 --> 00:15:52,240 are you an operational supervisor or 387 00:15:51,040 --> 00:15:54,480 manager 388 00:15:52,240 --> 00:15:56,800 then your contribution and support of 389 00:15:54,480 --> 00:15:59,360 hse at the sniffers is evaluated and 390 00:15:56,800 --> 00:16:01,839 discussed annually during your appraisal 391 00:15:59,360 --> 00:16:01,839 interview 392 00:16:03,600 --> 00:16:08,399 now in case things eventually went wrong 393 00:16:06,079 --> 00:16:11,199 in case of a near miss and when you see 394 00:16:08,399 --> 00:16:13,279 a potentially dangerous situation please 395 00:16:11,199 --> 00:16:16,160 report it immediately to the prevention 396 00:16:13,279 --> 00:16:19,360 advisor hse manager 397 00:16:16,160 --> 00:16:21,920 that way we can involve our insurance 398 00:16:19,360 --> 00:16:25,360 and correct any unsafe situation as good 399 00:16:21,920 --> 00:16:25,360 and as quickly as possible 400 00:16:26,399 --> 00:16:31,680 when it is decided to call in some help 401 00:16:28,880 --> 00:16:34,480 from subcontractors then be aware that 402 00:16:31,680 --> 00:16:36,399 vca requires you to perform an annual 403 00:16:34,480 --> 00:16:37,759 evaluation of the subcontractor's 404 00:16:36,399 --> 00:16:39,519 performance 405 00:16:37,759 --> 00:16:41,920 but hey 406 00:16:39,519 --> 00:16:43,920 you will remember we are already making 407 00:16:41,920 --> 00:16:46,560 that point at the start of this 408 00:16:43,920 --> 00:16:49,199 e-learning when discussing the iso 9001 409 00:16:46,560 --> 00:16:51,519 requirements 410 00:16:49,199 --> 00:16:54,240 so that's about it 411 00:16:51,519 --> 00:16:56,560 but there are two more things 412 00:16:54,240 --> 00:16:58,560 first of all when you hear the sound of 413 00:16:56,560 --> 00:17:01,839 the evacuation signal 414 00:16:58,560 --> 00:17:03,839 stop your work close windows and doors 415 00:17:01,839 --> 00:17:06,400 switch off the lights and go to the 416 00:17:03,839 --> 00:17:07,919 nearest accessible regular or emergency 417 00:17:06,400 --> 00:17:10,319 exits 418 00:17:07,919 --> 00:17:12,799 wait at a master point so that we can 419 00:17:10,319 --> 00:17:14,959 find out that everybody is safe and 420 00:17:12,799 --> 00:17:17,679 hopefully you will be told that it was 421 00:17:14,959 --> 00:17:20,079 just an exercise 422 00:17:17,679 --> 00:17:22,319 and finally you may get an invitation 423 00:17:20,079 --> 00:17:24,959 from time to time to pass a medical 424 00:17:22,319 --> 00:17:27,199 examination related to the health risks 425 00:17:24,959 --> 00:17:31,720 related to your professional activities 426 00:17:27,199 --> 00:17:31,720 to check that you are fit for the job 427 00:17:33,360 --> 00:17:37,360 well this almost concludes this 428 00:17:35,360 --> 00:17:39,600 e-learning on the introduction to the 429 00:17:37,360 --> 00:17:43,039 certification requirements that are of 430 00:17:39,600 --> 00:17:43,039 importance to your activities 431 00:17:43,440 --> 00:17:47,520 on this last slide you can see a 432 00:17:45,280 --> 00:17:50,160 snapshot of sniff task 433 00:17:47,520 --> 00:17:52,640 this is a tool we use to lock and assure 434 00:17:50,160 --> 00:17:55,520 follow-up on unconformities complaints 435 00:17:52,640 --> 00:17:57,760 and many other items 436 00:17:55,520 --> 00:17:59,919 i advise you to visit sniff task and 437 00:17:57,760 --> 00:18:04,640 browse through the reported items to get 438 00:17:59,919 --> 00:18:04,640 an id about how you can use it yourself 439 00:18:07,360 --> 00:18:11,440 thank you for your attention and good 440 00:18:09,200 --> 00:18:13,280 luck with the small test that must prove 441 00:18:11,440 --> 00:18:16,160 that you know and can remember the most 442 00:18:13,280 --> 00:18:20,679 essential aspects related to our iso 443 00:18:16,160 --> 00:18:20,679 management system and vca 31341

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