All language subtitles for captions intro ISO ops

welcome to the e-learning on the

application of iso 9001

14001 17025

and the vca checklist in the operations

environment

let's have a closer look to what type of

requirements you must respect related to

the iso 9001 standard when you work in

the operations department

well

first of all the activity is carried out

by your department so the way you

execute and document the effective

measurements must be briefly represented

in a process flow or described in a

procedure

you can find the procedure for your

activity on the intranet under the iso

management system tab

linked to every process

a number of related process risks and

opportunities are defined

this means things that can go wrong for

which there are some preventive actions

defined

or on the other hand some benefits or

gains that are possible when running the

process as well as possible

finally for each department one or more

objectives are defined that should help

to continually improve the process

make sure you know about the objective

or objectives that are set every year so

go and ask your manager or supervised

the second set of required quality items

that is applicable to you is everything

related to your job itself

know that there is a job description

that outlines your role your

responsibilities and tasks

next to that all the competences and

skills that are required to do the job

are defined as well

in case you are missing a competence or

it is underdeveloped you may require

some extra training

the level of your competences and the

status of all the required trainings is

grouped in a training matrix

last but not least the iso 9001 standard

requires the sniffers to follow up on

your performance

so therefore there is the annual

performance appraisal interview during

which your training needs and competence

improvements will also be discussed

although it is significantly reduced

since the 2015 version of the iso 9001

standard the company still needs to keep

some records available as written

evidence that what is required by the

standard is effectively done

examples are your personal employee

record your appraisal review report

but it may also be planning files

project summaries checklists by the

eldar checklist measurement reports

validation records and evidence of

changes to reports

when using measurement equipment

please make sure to check the

calibration is still valid

so when you get a request to turn in

your equipment for recalibration please

do not hesitate to do so as soon as

possible

as the customer is key for iso 9001

complaint management must be well

organized

make sure you open a new record in sniff

task for every customer complaint

you and your supervisor are then

required to analyze the complaint and

look for system related items that did

not work

or errors that were not remarked in time

the purpose of this analysis is to avoid

repetition of the complaint also with

other customers

please keep in mind also that whenever

you request assistance from external

operational parties

you must be able to show

based on what criteria

the contractor is selected and you must

also have a signed contract available

that outlines the scope of work

it speaks for itself that an external

contractor also must sign the code of

conduct and that all his employees must

accept and respect the confidentiality

agreement

every year all important subcontractors

as well as suppliers of course have to

be evaluated on their performance

so make sure that you communicate any

positive or negative findings to your

supervisor or manager so that it can be

included in the assessment

to conclude the iso 9001 part you may

one day be asked to participate in an

internal audit that we plan from time to

time to find out how things go and to

learn from what went wrong or not as

planned

every year there's also an external

auditor that visits the sniffers to

check that we apply our process as well

so maybe that auditor will ask you some

questions about how you do your job as

well

okay

so let's have a look how your activities

are impacted by the iso 14001

requirements

as you should remember iso 14001 is

about environment and in your case more

precisely about the environmental

aspects of your job

in fact these are quite limited and

that's good news

but nevertheless there are some

to start some of you will travel to and

from work with a company owned vehicle

well that vehicle consumes fuel and that

means there are emissions that impact

the company's co2 footprint

a more important impact comes from your

eventual travel by air

a second one is energy consumption

think about the air conditioning office

lighting and so on

so please switch those off as soon as

practicable and think about checking

those before leaving your office and the

building

also relevant is your paper consumption

thank you for considering before hitting

the print button

and or choose recto versa printing

whenever you can

and in the same category there's waste

prevention and reduction

be aware that we sort waste streams like

paper and drinking cans for instance

good to know also is that the company

has had objectives on reducing energy

consumption and co2 footprint

that means your daily attention is

required

during the measurements on the client's

premises occasionally a spill may occur

if that happens

stop your work

inform the client clean up the spill if

you can and make sure you put the

contaminated aids in the right wave bin

and report is filled to the client and

to the ehs manager of our company

coincidentally it can happen that you

are with the client when you organize an

emergency response exercise

perhaps there may really be something

wrong

in that case do whatever you are told

and apply what you eventually learned

during the video or other instructions

before you were granted access to the

plant

to end an external auditor can also ask

you some questions about your knowledge

about these topics

so it's good to keep this information in

mind

let's move on with what your implication

is in iso 17025

well

first of all and very important is that

you must act in an impartial way

so whatever happens and whatever it

takes you will never give in on any

commercial financial or any other

pressure from customers or third parties

you've also signed a confidentiality

agreement

why

well

whilst doing the measurements at the

customer's site to detect if there are

any leaks in the installations we obtain

and collect information related to that

customer

that information cannot be shared with

others except in case of official

investigations and requests from

official bodies

if it is nevertheless the intention to

make information public you must always

inform the customer of that act

unless that is prohibited by law

the sniffers shall also inform a client

in advance of the information it needs

to place in the public domain

except for information that the client

makes publicly available

or when agreed between the sniffers and

the client

for instance for the purpose of

responding to complaints

all other information is considered

proprietary information and shall be

regarded as confidential

information about the client obtained

from sources other than the client

itself for instance complaints or

regulators shall be confidential between

the client and the sniffers

as already said the sniffers uses a

measurement protocol which must be

applied whenever measurements are

carried out under the black or israc iso

17025 accreditation

if for some reason there must be

deviated from that accredited method the

deviation then must be documented

technically justified authorized and of

course accepted by the customer

so make sure the validation records are

retained

all this must also be clearly mentioned

in the reporting

to do the measurements we use calibrated

equipment

you will remark the equipment

identification and calibration tags on

every piece of equipment

please make sure that you check the

calibration validity date of your

equipment at regular intervals

so that you can bring it to the

warehouse in time for recalibration

the iso 17025 standard also says that

there must be a procedure for the

transportation receipt handling

protection storage retention and

disposal or return of test or calibrated

items

this is dealt with by our warehouse and

laboratory professional

equipment that is no longer usable

because of an outdated calibration is

stored in a special area so never use

equipment that sits in that

area as measurements are never 100

accurate due to various aspects and

influences another important aspect is

the measurement uncertainty and the

decision rules that go along with it

that's why we include the decision rules

in the measurement reports

the measurement uncertainty must also be

evaluated for every calibration

furthermore the standard needs us to

have a procedure for monitoring the

validity of measurement results

the resulting data is in such a way that

trends are detectable and where

practicable statistical techniques are

applied to review the results

this monitoring is also planner reviewed

for more information please discuss with

your manager how this is done here at

the sniffers

to make sure our measurement results are

reliable iso 17025 foresees to do

comparison tests which are also called

ring tests

aim is to do the same measurements in

two different companies and then to

compare results

as what we do at the sniffers is quite

unique

ring tests are not possible as there is

no other party

therefore we organize on second line

checks

the measurement results are represented

in a report for the customer

it contains the date or dates of

sampling

the unique identification of the items

or material samples the location of

samplings like diagrams sketches or

photos

a reference to the sampling plan and

sampling methods

details of environmental conditions

during the sampling that affect the

interpretation of the results and so on

before you can send the measurement

results to the customer they must be

reviewed first

when an issued report needs to be

changed amended or reissued

any change of information

shall clearly be identified and where

appropriate the reason for the change

will be included in the report

so version management is very important

all right there's one left and that's

vca

please note that vca is applicable for

our operations in belgium and the

netherlands

but not necessarily if you are based in

another country

you will remember that this checklist

includes requirements on safety

environmental risk management

a first quite risky act you will do

almost daily is commuting to and from

home or to and from clients

so be careful when on the road

watch all the traffic don't text or use

your smartphone and respect the speed

limits

but during the measurements you can also

be exposed to dangers and fake risks

linked to clients operational

environments

these can be trips or falls

cuts by sharpening installations hitting

your head falling from height and so on

so always apply the preventive measures

as set out in our risk assessment and

perform a last minute risk assessment

prior to any new task to make sure you

spot as much as possible potential

dangerous situations or objects for

which you then take additional

preventive measures

of course you should stop work if you

feel the situation isn't safe

in that case discuss with the client and

cause help from your supervisor if the

dangerous situation cannot be resolved

so always think before you act

depending on the type of project you are

on

sometimes an hse plan is applicable

this plan is prepared by your supervisor

or manager and if the case it should be

applied all the time as it sets out how

your health safety and our care for the

environment is guaranteed as much as

possible

chapter 7 of the vca checklist deals

with the site inspections

it says your manager needs to perform

one site visit per month

so you may get a visit one day

use it to discuss about hz topics

related to your job like things that

could get improved or to answer

questions and so on

have you ever heard of an htc related

toolbox

well

that's a small informative talk you will

have with your team led by your

supervisor or manager to increase or

refresh your awareness

in order to meet these vca requirements

at least 10 toolboxes must be organized

every year

are you an operational supervisor or

manager

then your contribution and support of

hse at the sniffers is evaluated and

discussed annually during your appraisal

interview

now in case things eventually went wrong

in case of a near miss and when you see

a potentially dangerous situation please

report it immediately to the prevention

advisor hse manager

that way we can involve our insurance

and correct any unsafe situation as good

and as quickly as possible

when it is decided to call in some help

from subcontractors then be aware that

vca requires you to perform an annual

evaluation of the subcontractor's

performance

but hey

you will remember we are already making

that point at the start of this

e-learning when discussing the iso 9001

requirements

so that's about it

but there are two more things

first of all when you hear the sound of

the evacuation signal

stop your work close windows and doors

switch off the lights and go to the

nearest accessible regular or emergency

exits

wait at a master point so that we can

find out that everybody is safe and

hopefully you will be told that it was

just an exercise

and finally you may get an invitation

from time to time to pass a medical

examination related to the health risks

related to your professional activities

to check that you are fit for the job

well this almost concludes this

e-learning on the introduction to the

certification requirements that are of

importance to your activities

on this last slide you can see a

snapshot of sniff task

this is a tool we use to lock and assure

follow-up on unconformities complaints

and many other items

i advise you to visit sniff task and

browse through the reported items to get

an id about how you can use it yourself

thank you for your attention and good

luck with the small test that must prove

that you know and can remember the most

essential aspects related to our iso

management system and vca