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Tonight on "Undercover Boss,"
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00:00:07,781 --> 00:00:09,281
Renee Maloney,
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00:00:09,283 --> 00:00:11,850
co-founder of
Painting with a Twist,
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00:00:11,852 --> 00:00:15,353
goes undercover in her own company.
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00:00:15,355 --> 00:00:17,689
- No.
- I'm gonna go undercover.
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It'll work.
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While undercover...
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This is lovely Savannah.
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Hi, Savannah.
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This Michelangelo of marketing...
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This is ridiculous.
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Will meet the people
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who make her masterpiece work.
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- Calvin, when's lunch?
- Lunch is when you finish.
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- You got it?
- Ugh, yeah.
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Look, here's a whole nother stack for you.
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She'll take center stage.
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Y'all want to hear a blonde joke?
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Yeah!
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Okay, so she's in, um, um...
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I'm so nervous!
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Hey, hey, ba-ba!
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And what will happen
when she discovers
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00:00:49,923 --> 00:00:53,625
her employees think the company
is not so picture-perfect?
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I'm gonna show you some
of my original artwork.
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Zebra in there has sold
27
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- around 3,000 seats already.
- Wow.
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It's not something that
we are compensated for.
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Okay.
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Are you pretty profitable?
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Do you think this is a good business?
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She basically had to
borrow, like, $350,000.
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Jeez.
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Listen, the first six months here,
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I think we were gonna close
the doors, like, three times.
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Find out next on "Undercover Boss."
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Headquartered near New
Orleans, Louisiana,
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Painting with a Twist creates
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experiences combining
art instruction,
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wine, and friends for people
looking for a unique outing.
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Welcome to Painting with a Twist!
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With more than 300
franchise locations,
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2,200 employees,
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and $42 million in annual revenue,
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this company's success
is a work of art.
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Drawing up a prosperous future
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for this young company is one woman.
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I'm Renee Maloney.
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I am the CFO, the co-founder,
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and the franchisor of
Painting with a Twist.
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All you're gonna do is just highlight
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00:02:05,638 --> 00:02:07,271
your little areas of Texas.
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00:02:07,273 --> 00:02:11,209
Painting with a Twist is
a sip-and-paint studio.
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The experience is like
you're coming to a party.
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There's art, music, and we drink.
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We drink and paint.
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Painting with a Twist is
really not paint by numbers.
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It's actually a blank canvas.
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But we have a really
fun artist/instructor
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in the front of the class,
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and there's a sense of,
"We're gonna take care of you.
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I can walk you through
this step by step."
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We don't want it to feel like "art class."
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When we first started, there was
no such thing as sip-and-paint.
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Primarily it was developed as
a place for women to gather,
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have a glass of wine,
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not think about the
kids, but lo and behold,
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we have date night, and
we have team building,
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and we have men come
and paint with us.
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And then from there,
actually, an industry was born
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called the
sip-and-paint industry.
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So Painting with a Twist has
been the leading franchise
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in the industry.
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- Hey, everybody.
- Good morning.
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00:03:16,943 --> 00:03:20,511
Cathy Deano and I co-founded
Painting with a Twist.
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00:03:20,513 --> 00:03:22,346
- I'm Renee.
- I'm Cathy.
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We fit together.
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She's really the creative,
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and I'm kind of the kind
of boring business numbers.
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I met Cathy on the first
day of kindergarten
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when my youngest
child started school.
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The teacher says, "Who
wants to be room mom?"
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So, "I can do the cupcakes."
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I raised my hand.
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Well, lo and behold, Cathy raised her hand.
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And so we were co-room moms.
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Through that process,
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we became this dynamic
duo of raising money.
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So we became friends.
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00:03:56,549 --> 00:03:59,784
And then, you know,
Hurricane Katrina happened.
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Cathy's house was flooded.
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00:04:03,523 --> 00:04:07,858
Everything that we owned
in the city was underwater.
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00:04:07,860 --> 00:04:10,227
And then I said, "Now what?
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Because we don't
have any businesses."
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00:04:12,265 --> 00:04:17,301
And so we just said,
"Let's start a business."
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00:04:17,303 --> 00:04:20,371
And a friend of ours who's
an artist called and said,
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00:04:20,373 --> 00:04:22,073
"Y'all have to do speed art."
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00:04:22,075 --> 00:04:25,176
We tested it in the back
of Cathy's little barn
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00:04:25,178 --> 00:04:28,279
in the back of her yard,
and people liked it.
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00:04:28,281 --> 00:04:29,914
Everyone had a great time.
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We didn't even drink that day.
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I said we had to drink
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because that would make it much more fun.
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In 2007, we rented this
terrible little dumpy building.
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By the end of 2008,
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we had four locations
in New Orleans,
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and we decided to franchise.
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Today we have over 300
studios in 36 states.
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We have a goal of 100
studios every year
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with the ultimate goal
being 700 domestically
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00:04:56,242 --> 00:04:58,943
and some international growth.
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Cheers to our franchise
du jour, number 326?
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- 326.
- Here we go.
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I was raised in New Orleans.
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I'm the youngest of three children,
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and we were just living
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the regular, happy,
you know, suburban life,
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but it all fell to pieces
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when Dad fell in love
with the babysitter,
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00:05:21,067 --> 00:05:23,501
and he drove away into the sunset,
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00:05:23,503 --> 00:05:27,905
and there was Mom, you know,
sitting with three kids.
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00:05:27,907 --> 00:05:31,375
As a girl, you know, seeing that,
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00:05:31,377 --> 00:05:33,044
there's an insecurity.
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I didn't ever want
to be in a position
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00:05:35,948 --> 00:05:39,016
that I needed someone to take care of me
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00:05:39,018 --> 00:05:41,318
or I needed someone to
take care of my kids.
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00:05:41,320 --> 00:05:43,988
So somewhere deep down inside,
I think that's what drives me.
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00:05:43,990 --> 00:05:47,525
I think she wants to run.
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00:05:47,527 --> 00:05:49,827
Whiskey. Box.
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00:05:49,829 --> 00:05:52,063
Oh! Hey!
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00:05:52,065 --> 00:05:55,399
At 19 years old, I
married Craig Maloney.
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00:05:55,401 --> 00:05:59,470
I met him when I was
12, and here we are,
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00:05:59,472 --> 00:06:03,541
27 years later, with 3 kids.
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00:06:03,543 --> 00:06:06,744
Three days ago, I dropped my
youngest child off at college.
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00:06:06,746 --> 00:06:10,181
I am now officially an empty nester.
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00:06:10,183 --> 00:06:13,117
Going undercover couldn't have
happened at a better time.
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00:06:13,119 --> 00:06:16,253
It's going to move me through
into this new chapter.
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00:06:18,524 --> 00:06:19,790
Ready for what's happening today?
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00:06:19,792 --> 00:06:21,192
Yeah, it's good. It's all good.
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00:06:21,194 --> 00:06:23,160
So I'm going undercover to make sure
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00:06:23,162 --> 00:06:25,229
that our projections of
growth are sustainable
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00:06:25,231 --> 00:06:27,832
and that they're measurable
so that you don't implode.
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00:06:27,834 --> 00:06:30,301
We want to explode, not implode.
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00:06:30,303 --> 00:06:32,470
What's going to be your back history?
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00:06:32,472 --> 00:06:34,572
I'm kind of an all-natural
hippie-dippie chick.
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00:06:34,574 --> 00:06:36,674
So I'll give you weed-smoking teeth.
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00:06:36,676 --> 00:06:38,509
There you go. Okay.
148
00:06:38,511 --> 00:06:40,945
While undercover, I'll
be posing as Savannah,
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00:06:40,947 --> 00:06:42,379
a recently separated woman
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00:06:42,381 --> 00:06:44,682
who's trying to start her life over.
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00:06:44,684 --> 00:06:47,251
It's good to be in blonde.
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00:06:47,253 --> 00:06:49,153
I'm going undercover
instead of Cathy
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00:06:49,155 --> 00:06:51,322
because I'm usually behind
a desk crunching numbers.
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00:06:51,324 --> 00:06:52,723
I need to get into our studios
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00:06:52,725 --> 00:06:54,892
and see the creative
side of our industry
156
00:06:54,894 --> 00:06:56,327
up close and personal
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00:06:56,329 --> 00:06:58,262
to make sure we're truly prepared
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00:06:58,264 --> 00:07:00,431
to make our growth goals.
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00:07:00,433 --> 00:07:04,468
The employees believe that this
is a competition reality show.
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00:07:04,470 --> 00:07:07,605
They have no idea that
this is "Undercover Boss."
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00:07:13,679 --> 00:07:15,880
- Hi.
- Oh, my God.
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00:07:15,882 --> 00:07:17,781
- No.
- I did not even recognize you.
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00:07:17,783 --> 00:07:19,617
- Are you serious?
- I'm serious.
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00:07:19,619 --> 00:07:21,619
- I'm gonna go undercover.
- It'll work.
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00:07:21,621 --> 00:07:24,288
In the beginning, we were
the operations people.
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00:07:24,290 --> 00:07:26,023
We were on the phone
with franchisees
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00:07:26,025 --> 00:07:29,593
walking them through the
day-to-day operations,
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00:07:29,595 --> 00:07:33,864
and a system this large growing
this fast, we can't be there.
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00:07:33,866 --> 00:07:35,900
Bye. I love y'all.
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00:07:35,902 --> 00:07:37,368
You can stay here,
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00:07:37,370 --> 00:07:39,236
but you're gonna have to
sleep with the dogs now.
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00:07:39,238 --> 00:07:42,573
- With Georgie.
- I could be cute.
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00:07:42,575 --> 00:07:44,775
We need to know what's happening out there,
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00:07:44,777 --> 00:07:48,879
and going undercover,
it's going to show us.
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00:07:59,358 --> 00:08:03,227
Today I am in San Antonio, Texas,
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00:08:03,229 --> 00:08:06,263
and I will be working
with an art instructor.
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00:08:06,265 --> 00:08:08,532
This is a very busy location,
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00:08:08,534 --> 00:08:10,334
and I'm hoping to learn
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00:08:10,336 --> 00:08:12,703
what makes this location so successful.
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- Hi, I'm Savannah.
- Okay, Savannah.
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00:08:14,440 --> 00:08:15,806
At Painting with a Twist,
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00:08:15,808 --> 00:08:17,441
we make fun art, not fine art,
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00:08:17,443 --> 00:08:20,144
and I'm hoping to find,
with this art instructor,
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00:08:20,146 --> 00:08:22,446
that they have that ability
to put people at ease
185
00:08:22,448 --> 00:08:25,449
and provide a great
experience every single time.
186
00:08:25,451 --> 00:08:26,917
- Hello.
- Hi, I'm Savannah.
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00:08:26,919 --> 00:08:28,786
Nice to meet you, Savannah. I'm Maci.
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00:08:28,788 --> 00:08:30,421
Nice to meet you.
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00:08:30,423 --> 00:08:32,256
So I am an instructor here
at Painting with a Twist.
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00:08:32,258 --> 00:08:35,125
This is pretty much just, like,
Bob Ross live, pretty much.
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00:08:35,127 --> 00:08:36,594
We're just gonna teach these people
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00:08:36,596 --> 00:08:38,028
how to paint step by step,
193
00:08:38,030 --> 00:08:39,863
this beautiful painting that they chose.
194
00:08:39,865 --> 00:08:41,865
I'm going to show you this
little sheet right here.
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00:08:41,867 --> 00:08:43,667
And it just tells us what
colors we have to work with.
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00:08:43,669 --> 00:08:46,036
Just black, white, and blue. That is it.
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00:08:46,038 --> 00:08:48,005
- That's like the recipe.
- Right, exactly.
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00:08:48,007 --> 00:08:50,007
And they already have paint
and everything they need.
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00:08:50,009 --> 00:08:51,709
- Yes, they're already set up.
- So we don't have to do that.
200
00:08:51,711 --> 00:08:53,210
- They are ready to go.
- They're just waiting on us.
201
00:08:53,212 --> 00:08:54,311
Yes, they're ready to rock.
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00:08:54,313 --> 00:08:56,280
- No pressure.
- No way.
203
00:08:56,282 --> 00:08:58,249
I'm going to do my part, and
then I will hand you the mic
204
00:08:58,251 --> 00:09:01,518
when it's your turn to
teach the little pyramid.
205
00:09:01,520 --> 00:09:03,053
- All right, I'm with you.
- That too much?
206
00:09:03,055 --> 00:09:05,022
No, I'm gonna do what you tell me to do.
207
00:09:05,024 --> 00:09:06,657
All right, you can do
it. We're gonna do it.
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00:09:06,659 --> 00:09:09,059
I am so scared. I failed art.
209
00:09:09,061 --> 00:09:10,661
They told me to leave class.
210
00:09:10,663 --> 00:09:12,296
And so, to be responsible
211
00:09:12,298 --> 00:09:14,331
to walk people through
an art experience
212
00:09:14,333 --> 00:09:17,868
when I actually have
no idea how to do that,
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00:09:17,870 --> 00:09:19,703
I'm pretty scared.
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00:09:19,705 --> 00:09:22,840
I am Maci. I'm gonna be
instructing you today,
215
00:09:22,842 --> 00:09:24,675
and this is lovely Savannah.
216
00:09:24,677 --> 00:09:26,410
- Hi, Savannah.
- Hi.
217
00:09:26,412 --> 00:09:28,545
She's gonna be helping me along.
218
00:09:28,547 --> 00:09:30,314
All right. Well, we
got some painting to do.
219
00:09:30,316 --> 00:09:33,083
So we're gonna position just a little dot
220
00:09:33,085 --> 00:09:34,618
where we want to place our moon.
221
00:09:34,620 --> 00:09:36,320
One hand on top, boop.
222
00:09:36,322 --> 00:09:38,889
One hand on the side, boop, boop.
223
00:09:38,891 --> 00:09:40,624
And I'm using that skinny edge of my brush
224
00:09:40,626 --> 00:09:42,493
to just bring it on down.
225
00:09:42,495 --> 00:09:44,228
We're gonna do the same
thing on the left side.
226
00:09:44,230 --> 00:09:47,531
So far, Maci is giving
the customer experience
227
00:09:47,533 --> 00:09:49,366
we expect from Painting with a Twist.
228
00:09:49,368 --> 00:09:53,537
If you ever have a confusing
time, don't worry about it.
229
00:09:53,539 --> 00:09:55,606
Keep drinking wine.
230
00:09:55,608 --> 00:09:57,641
They're all chuckling and laughing.
231
00:09:57,643 --> 00:10:00,077
So I got my index finger and
my thumb 'cause I'm a loser.
232
00:10:00,079 --> 00:10:01,979
You're not. You're beautiful.
233
00:10:01,981 --> 00:10:05,749
And she seems to really be
able to make them at ease
234
00:10:05,751 --> 00:10:07,618
with just her fun personality.
235
00:10:07,620 --> 00:10:11,188
- It is your turn, Savannah.
- Ooh. Ooh.
236
00:10:11,190 --> 00:10:14,758
We'll go ahead and move forward
and start with the white part,
237
00:10:14,760 --> 00:10:19,496
so we're gonna take, um,
some white to the left.
238
00:10:21,167 --> 00:10:22,499
How's everybody feeling?
239
00:10:28,507 --> 00:10:30,007
Okay.
240
00:10:30,009 --> 00:10:32,176
Well, I got up to take
over the painting,
241
00:10:32,178 --> 00:10:33,610
and it's like crickets.
242
00:10:33,612 --> 00:10:35,646
I mean, it is quiet, dead.
243
00:10:35,648 --> 00:10:36,980
Y'all having fun?
244
00:10:36,982 --> 00:10:38,515
Yeah.
245
00:10:38,517 --> 00:10:39,750
Y'all want to hear a blonde joke?
246
00:10:39,752 --> 00:10:41,752
- Yeah!
- Okay.
247
00:10:41,754 --> 00:10:44,421
I'm just hoping maybe I
can save myself with a joke.
248
00:10:44,423 --> 00:10:46,724
So there was a blonde-headed lady
249
00:10:46,726 --> 00:10:48,592
who got on an airplane,
250
00:10:48,594 --> 00:10:50,160
and the stewardess said,
251
00:10:50,162 --> 00:10:51,895
"Ma'am, um, your ticket is for coach.
252
00:10:51,897 --> 00:10:55,799
You need to move to the back
of the classroom," and...
253
00:10:55,801 --> 00:10:59,970
I mean, not the classroom, the plane.
254
00:10:59,972 --> 00:11:03,674
Okay, so she's in, um, um... Mmm.
255
00:11:03,676 --> 00:11:05,209
It's nerve-racking.
256
00:11:05,211 --> 00:11:09,213
There's sweat happening,
and my palms are wet.
257
00:11:09,215 --> 00:11:11,448
And the stewardess says,
"Well, what did you tell her?"
258
00:11:11,450 --> 00:11:14,051
And he said, "I told her
the front of the airplane
259
00:11:14,053 --> 00:11:16,019
wasn't going to Seattle."
260
00:11:21,660 --> 00:11:23,360
Right now it's just kind of like...
261
00:11:24,964 --> 00:11:29,133
- I'm so nervous!
- Hey, hey, ba-ba!
262
00:11:41,512 --> 00:11:44,079
Okay.
Ba-da-bum. Okay.
263
00:11:44,081 --> 00:11:45,581
That was a good one. I love it.
264
00:11:45,583 --> 00:11:47,483
You liked it? Yeah. Okay.
265
00:11:47,485 --> 00:11:48,817
Back to painting.
266
00:11:48,819 --> 00:11:51,820
Okay, so we have these... Well, you know...
267
00:11:51,822 --> 00:11:53,455
I think the guests feel sorry for me.
268
00:11:53,457 --> 00:11:55,057
And you're just going
to position your moon,
269
00:11:55,059 --> 00:11:56,425
trace that with white,
and fill it in with white.
270
00:11:56,427 --> 00:11:58,360
- Over there?
- Yeah, where the dot was.
271
00:11:58,362 --> 00:12:00,429
And just have fun. Kick up your energy.
272
00:12:00,431 --> 00:12:01,997
Kick it up. Like, Whoo!
273
00:12:01,999 --> 00:12:03,699
Get excited about it.
Pretend like you love it.
274
00:12:03,701 --> 00:12:06,635
Okay. We're just going
to do a little circle
275
00:12:06,637 --> 00:12:08,871
right here around the cup.
276
00:12:08,873 --> 00:12:12,374
We're gonna fill this circle in with...
277
00:12:12,376 --> 00:12:13,775
White. White, yeah.
278
00:12:13,777 --> 00:12:16,678
Maci is trying to make me feel comfortable.
279
00:12:16,680 --> 00:12:19,515
So, as you notice, our
moon is low. That is okay.
280
00:12:19,517 --> 00:12:20,649
Everybody's is going to be different
281
00:12:20,651 --> 00:12:22,251
'cause everyone is different.
282
00:12:22,253 --> 00:12:24,520
Oh, you've done this before. It's nice.
283
00:12:24,522 --> 00:12:25,687
What? Is it really?
284
00:12:25,689 --> 00:12:27,523
- Yeah.
- We got a natural over here.
285
00:12:27,525 --> 00:12:29,858
To get the little baby branches,
286
00:12:29,860 --> 00:12:32,761
I'm going to switch to
a bit of a smaller brush.
287
00:12:32,763 --> 00:12:34,763
She's doing a great job.
288
00:12:34,765 --> 00:12:36,532
She's taking me step by
step through the process
289
00:12:36,534 --> 00:12:37,833
of painting a painting.
290
00:12:37,835 --> 00:12:39,268
Just compliment, ask how they're doing.
291
00:12:39,270 --> 00:12:41,203
I love how everyone did their own thing,
292
00:12:41,205 --> 00:12:42,371
and they all look good.
293
00:12:42,373 --> 00:12:45,140
Look at the blue one, too.
294
00:12:45,142 --> 00:12:46,875
All right, guys.
295
00:12:46,877 --> 00:12:49,511
Now we're going to take a
good old class picture. One...
296
00:12:49,513 --> 00:12:52,214
Two, three!
297
00:12:52,216 --> 00:12:54,383
- Whoo!
- Whoo!
298
00:12:54,385 --> 00:12:56,585
Thank you so much for coming
to paint with Savannah and I.
299
00:12:56,587 --> 00:12:58,153
Let's get a round of applause for Savannah.
300
00:12:58,155 --> 00:13:00,422
- Thank you guys.
- Yeah!
301
00:13:00,424 --> 00:13:03,025
Maci is the kind of talent that we look for
302
00:13:03,027 --> 00:13:05,294
for a long time to have
as part of our team.
303
00:13:05,296 --> 00:13:08,230
That was painful. How
do you do this every day?
304
00:13:08,232 --> 00:13:09,765
I mean, I love it. It's great.
305
00:13:09,767 --> 00:13:11,200
You've been doing this for a long time?
306
00:13:11,202 --> 00:13:13,402
- Only a year.
- Are you in college?
307
00:13:13,404 --> 00:13:15,037
I get my associate's in May.
308
00:13:15,039 --> 00:13:16,905
I wanted to get my bachelor's,
309
00:13:16,907 --> 00:13:18,740
but it's just more of, you know, how.
310
00:13:18,742 --> 00:13:19,975
Right.
311
00:13:19,977 --> 00:13:21,643
How are you gonna pay for that?
312
00:13:21,645 --> 00:13:23,845
'Cause my parents, they
just recently got divorced.
313
00:13:23,847 --> 00:13:26,248
- Y'all live far apart or...?
- Yeah.
314
00:13:26,250 --> 00:13:29,184
I mean, my mom works three
jobs, so she's struggling, and...
315
00:13:29,186 --> 00:13:30,953
because my dad was, like, the breadwinner,
316
00:13:30,955 --> 00:13:33,188
and so, when he left,
he started his new life.
317
00:13:33,190 --> 00:13:36,425
He already has a new
fiancée and then, whew...
318
00:13:36,427 --> 00:13:38,193
So my mom's just over there,
319
00:13:38,195 --> 00:13:40,796
you know, trying to live and survive.
320
00:13:40,798 --> 00:13:42,397
I wish I could see her more.
321
00:13:42,399 --> 00:13:44,766
I see her, like, two times a year maybe.
322
00:13:44,768 --> 00:13:46,068
My dad left for the babysitter.
323
00:13:46,070 --> 00:13:47,569
- So, I mean, I can feel it.
- Oh, yeah.
324
00:13:47,571 --> 00:13:49,137
- I mean, I know.
- This just happened, like,
325
00:13:49,139 --> 00:13:50,973
- two years ago or so now.
- Oh, no.
326
00:13:50,975 --> 00:13:52,774
Yeah, so... It was on Christmas Day.
327
00:13:52,776 --> 00:13:54,943
I mean, that happened,
328
00:13:54,945 --> 00:13:56,678
but he had to start his new
life and pay for new things,
329
00:13:56,680 --> 00:13:58,680
so I guess he couldn't afford me anymore,
330
00:13:58,682 --> 00:14:00,949
and so you got to just learn how to deal.
331
00:14:00,951 --> 00:14:02,951
- Right, but you have debt.
- Oh, yeah.
332
00:14:02,953 --> 00:14:06,154
Student loans, 'cause I went
to university first and, whew.
333
00:14:06,156 --> 00:14:08,257
Seeing Maci onstage,
you would never know
334
00:14:08,259 --> 00:14:10,259
what her personal life was like.
335
00:14:10,261 --> 00:14:12,027
You wouldn't know what she's going through.
336
00:14:12,029 --> 00:14:14,096
Really, she could take
what life has fed her,
337
00:14:14,098 --> 00:14:17,132
and she could just quit, and she's not.
338
00:14:17,134 --> 00:14:18,500
Everybody at this job is awesome, too,
339
00:14:18,502 --> 00:14:20,168
so that's already a step up.
340
00:14:20,170 --> 00:14:22,104
I'd always hoped that
Painting with a Twist
341
00:14:22,106 --> 00:14:24,172
would be an escape for our staff
342
00:14:24,174 --> 00:14:25,707
as well as our customers.
343
00:14:25,709 --> 00:14:28,443
Meeting Maci really
helped me understand
344
00:14:28,445 --> 00:14:30,979
that that actually is happening.
345
00:14:30,981 --> 00:14:33,882
This is what makes this
location so successful.
346
00:14:33,884 --> 00:14:35,217
It's a dream studio.
347
00:14:35,219 --> 00:14:37,319
- What problems?
- We don't have problems.
348
00:14:37,321 --> 00:14:39,688
No, we just have success.
349
00:14:48,465 --> 00:14:50,432
So I'm in Rockwall, Texas,
350
00:14:50,434 --> 00:14:54,503
and I'm going to be working
with a manager in training.
351
00:14:54,505 --> 00:14:56,371
Being here is important to me
352
00:14:56,373 --> 00:14:57,906
because I've never been
to this location before.
353
00:14:57,908 --> 00:15:00,409
In the beginning, Cathy
and I could be there
354
00:15:00,411 --> 00:15:02,878
for the initial training
and onboarding of everyone,
355
00:15:02,880 --> 00:15:04,613
but this location...
356
00:15:04,615 --> 00:15:06,214
we weren't present for any of it,
357
00:15:06,216 --> 00:15:09,184
and so I'm hoping my
team did a good job
358
00:15:09,186 --> 00:15:11,620
portraying what our fundamental goals are
359
00:15:11,622 --> 00:15:13,455
in the day-to-day
operations of a studio,
360
00:15:13,457 --> 00:15:16,291
and I'm hoping this
manager has absorbed that.
361
00:15:16,293 --> 00:15:18,026
- Oh, hi.
- Hi, I'm Savannah.
362
00:15:18,028 --> 00:15:20,462
Savannah. Hi, Savannah. I am Bree.
363
00:15:20,464 --> 00:15:22,831
I'm the manager in
training here at the studio.
364
00:15:22,833 --> 00:15:24,666
I'm going to show you around
the studio a little bit.
365
00:15:24,668 --> 00:15:27,669
I'm going to introduce you
to some of our VIP customers
366
00:15:27,671 --> 00:15:29,538
to know what really drives our business.
367
00:15:29,540 --> 00:15:31,173
You want to treat your
customer like family.
368
00:15:31,175 --> 00:15:32,341
You want to treat 'em like
they're the only person
369
00:15:32,343 --> 00:15:34,343
in the room at all times.
370
00:15:34,345 --> 00:15:37,746
Miss Brenda... she's visited our studio
371
00:15:37,748 --> 00:15:39,881
over 60 times.
372
00:15:39,883 --> 00:15:43,285
The music is popping today.
373
00:15:43,287 --> 00:15:45,821
This is a whole table of VIPs over here.
374
00:15:45,823 --> 00:15:47,789
These are all regulars in our studio.
375
00:15:47,791 --> 00:15:51,560
Oh, I'm so sorry, Chrissy. I know. Boop!
376
00:15:51,562 --> 00:15:53,462
Bree is so pleasant and so positive.
377
00:15:53,464 --> 00:15:56,431
I really enjoy that
Bree introduced me
378
00:15:56,433 --> 00:15:58,500
- to so many VIPs...
- Beautiful.
379
00:15:58,502 --> 00:16:00,535
And that they're repeat customers
380
00:16:00,537 --> 00:16:02,070
that she knows by name.
381
00:16:02,072 --> 00:16:05,240
I love that she understands
how important that is.
382
00:16:05,242 --> 00:16:07,676
Creating original art is the heart
383
00:16:07,678 --> 00:16:09,311
of what Painting with a Twist does.
384
00:16:09,313 --> 00:16:11,613
Everything we do is
copyrighted. It's original.
385
00:16:11,615 --> 00:16:13,382
We own it, so we want to make sure
386
00:16:13,384 --> 00:16:15,951
that everything we create is marketable,
387
00:16:15,953 --> 00:16:18,220
is something that people
are gonna want to come paint.
388
00:16:18,222 --> 00:16:20,322
This little series right here
is called "Animal Crackers."
389
00:16:20,324 --> 00:16:22,023
They're all my originals.
390
00:16:22,025 --> 00:16:25,360
I wanted to create something
that would get butts in chairs,
391
00:16:25,362 --> 00:16:27,129
that people would like to paint,
392
00:16:27,131 --> 00:16:28,697
that kids would love and that they think
393
00:16:28,699 --> 00:16:30,832
is an attainable thing for them to paint.
394
00:16:30,834 --> 00:16:33,635
I really like the way that
Bree thought about art
395
00:16:33,637 --> 00:16:34,836
when she's creating it.
396
00:16:34,838 --> 00:16:37,239
Bree understands the big picture.
397
00:16:37,241 --> 00:16:38,940
How many pieces have you created?
398
00:16:38,942 --> 00:16:41,843
- I think around maybe 15?
- Wow.
399
00:16:41,845 --> 00:16:43,311
The zebra in there has sold
400
00:16:43,313 --> 00:16:45,013
around 3,000 seats already.
401
00:16:45,015 --> 00:16:46,581
Wow.
402
00:16:46,583 --> 00:16:48,617
I love that other people love it
403
00:16:48,619 --> 00:16:50,352
and it brings other people joy.
404
00:16:50,354 --> 00:16:53,955
The downfall to creating art is that
405
00:16:53,957 --> 00:16:58,493
it's not something that
we are compensated for.
406
00:16:58,495 --> 00:17:00,562
If I could change one
thing about the company,
407
00:17:00,564 --> 00:17:02,764
'cause I love everything
about Painting with a Twist,
408
00:17:02,766 --> 00:17:05,367
that would be the one
thing that I'd change.
409
00:17:05,369 --> 00:17:07,569
You know, I'm motivated to create good art
410
00:17:07,571 --> 00:17:09,271
because I want to sell seats.
411
00:17:09,273 --> 00:17:11,173
- Right.
- But a lot of people, you know,
412
00:17:11,175 --> 00:17:12,874
they might not be a manager in training.
413
00:17:12,876 --> 00:17:14,976
They might just be an artist at a studio.
414
00:17:14,978 --> 00:17:17,045
They want to know what
the "why" for them is.
415
00:17:17,047 --> 00:17:20,148
I mean, she's pointed out
some things that I think
416
00:17:20,150 --> 00:17:21,450
we really need to think about.
417
00:17:21,452 --> 00:17:24,820
Artists may need to
be compensated more
418
00:17:24,822 --> 00:17:26,288
for when they create art
419
00:17:26,290 --> 00:17:28,356
and it becomes a big hit or a best seller.
420
00:17:28,358 --> 00:17:31,059
So that's something I
really need to look at.
421
00:17:31,061 --> 00:17:35,197
Today you're going to
create an original piece.
422
00:17:35,199 --> 00:17:36,898
- Oh, wow. Okay.
- Okay?
423
00:17:36,900 --> 00:17:40,068
And I want it to be an extension
of the "Animal Crackers."
424
00:17:40,070 --> 00:17:42,938
And I want you to do it with
teaching a class in mind.
425
00:17:42,940 --> 00:17:44,639
- Okay.
- Try to complete it
426
00:17:44,641 --> 00:17:46,808
in a timely manner that you
know that someone could teach...
427
00:17:46,810 --> 00:17:48,143
that a kid would like to paint.
428
00:17:48,145 --> 00:17:49,678
- Okay.
- That's your task.
429
00:17:49,680 --> 00:17:51,413
- That's my task.
- And you can do it.
430
00:17:51,415 --> 00:17:52,881
- I have faith in you.
- You have confidence.
431
00:17:52,883 --> 00:17:54,449
Savannah's a little fearful.
432
00:17:54,451 --> 00:17:55,951
She needs to just jump in there,
433
00:17:55,953 --> 00:17:58,820
put on her brave-girl
panties, and get to it.
434
00:17:58,822 --> 00:18:00,956
Just draw around...
435
00:18:00,958 --> 00:18:03,625
- Mm-hmm.
- With this anywhere,
436
00:18:03,627 --> 00:18:05,760
and then maybe stop at the ears
and then draw your own ears in.
437
00:18:05,762 --> 00:18:07,128
- Okay?
- Okay.
438
00:18:07,130 --> 00:18:08,697
- I'm gonna leave you to it.
- Okay.
439
00:18:08,699 --> 00:18:10,565
And I'm gonna check on my class, okay?
440
00:18:10,567 --> 00:18:12,000
- Okay. Thank you. Yes.
- You're welcome.
441
00:18:12,002 --> 00:18:14,169
Okay.
442
00:18:14,171 --> 00:18:15,904
Okay, y'all, this is hilarious.
443
00:18:15,906 --> 00:18:17,372
That's a cow.
444
00:18:21,378 --> 00:18:23,512
This is ridiculous.
445
00:18:23,514 --> 00:18:25,780
I am the money side of this business,
446
00:18:25,782 --> 00:18:29,117
not the painting side of this business.
447
00:18:29,119 --> 00:18:31,887
So, at this point, usually
what we'd want to do
448
00:18:31,889 --> 00:18:33,555
is paint in the fill-in first,
449
00:18:33,557 --> 00:18:36,324
and then we go in and we fill
in the details and then outline.
450
00:18:36,326 --> 00:18:38,159
- Got ya.
- Okay?
451
00:18:38,161 --> 00:18:39,961
I would love to have some wine.
452
00:18:39,963 --> 00:18:42,697
It would be nice. It would
be, like, inspirational.
453
00:18:42,699 --> 00:18:44,366
Some sad little puppy.
454
00:18:47,237 --> 00:18:49,804
How we doing over here?
455
00:18:49,806 --> 00:18:52,507
Okay. Very cute.
456
00:18:52,509 --> 00:18:54,209
Very good. I like it.
457
00:18:54,211 --> 00:18:56,678
Savannah's painting looked, uh...
458
00:18:56,680 --> 00:19:00,115
You know, it looked a
little bit like a doodle
459
00:19:00,117 --> 00:19:02,083
that you do as a kid.
460
00:19:02,085 --> 00:19:06,588
I would say now I would like
you to re-paint it again, so...
461
00:19:06,590 --> 00:19:08,590
- Do it all over again?
- Do it all over again.
462
00:19:08,592 --> 00:19:10,759
Okay.
463
00:19:13,597 --> 00:19:15,330
It just needs a little bit more work.
464
00:19:15,332 --> 00:19:17,332
- You got this.
- How do you... how do you...
465
00:19:17,334 --> 00:19:18,500
You're powerful. You're powerful.
466
00:19:18,502 --> 00:19:19,701
How do you make goals?
467
00:19:19,703 --> 00:19:20,969
I mean, what are you gonna do next?
468
00:19:20,971 --> 00:19:22,304
Like, what's the big dream here?
469
00:19:22,306 --> 00:19:25,674
So I'm hoping to be manager,
470
00:19:25,676 --> 00:19:30,312
but one of my most important guidelines
471
00:19:30,314 --> 00:19:31,780
for me to want to work here,
472
00:19:31,782 --> 00:19:33,515
I ask what kind of philanthropy work.
473
00:19:33,517 --> 00:19:35,850
We do a charity event every month.
474
00:19:35,852 --> 00:19:39,621
Every studio... it's part
of our corporate policy,
475
00:19:39,623 --> 00:19:42,490
and I thought that was
the most wonderful thing.
476
00:19:42,492 --> 00:19:44,826
You know, I have these weird
bucket lists for myself.
477
00:19:44,828 --> 00:19:49,030
I want to have... I want to
get a Nobel Peace Prize...
478
00:19:49,032 --> 00:19:50,865
- Oh, wow.
- At some point, and I know
479
00:19:50,867 --> 00:19:52,100
what I want to get it for.
480
00:19:52,102 --> 00:19:53,468
I want to get it for feeding people.
481
00:19:53,470 --> 00:19:57,038
A few years back, I was
in a really bad place,
482
00:19:57,040 --> 00:20:00,342
and I had no money to feed my kids.
483
00:20:00,344 --> 00:20:01,776
No way.
484
00:20:01,778 --> 00:20:04,045
I was going through a
lot of financial trouble,
485
00:20:04,047 --> 00:20:06,314
and I took a job at a restaurant
486
00:20:06,316 --> 00:20:10,218
just so I could take the
scraps home to my kids.
487
00:20:10,220 --> 00:20:12,687
So I think everybody deserves the right
488
00:20:12,689 --> 00:20:16,825
to have a meal and a
home and clothes, so...
489
00:20:16,827 --> 00:20:18,693
Stop it.
490
00:20:18,695 --> 00:20:20,629
I just don't know what to say.
491
00:20:20,631 --> 00:20:22,998
- It's just terrible.
- Just... let's do this.
492
00:20:23,000 --> 00:20:25,033
Let's make you win this contest.
493
00:20:25,035 --> 00:20:27,068
That's what you can say.
That'll make me happy.
494
00:20:27,070 --> 00:20:31,139
Bree is the happiest, most
go-lucky, joyous human being,
495
00:20:31,141 --> 00:20:33,742
and it's just special
when people are aligned
496
00:20:33,744 --> 00:20:36,478
with something that you dreamed
497
00:20:36,480 --> 00:20:39,347
and they're willing to dream
it with you and implement it.
498
00:20:39,349 --> 00:20:42,417
We're coming back here
to clean brushes, boys.
499
00:20:44,955 --> 00:20:46,655
- Coming up...
- So we're going to go through
500
00:20:46,657 --> 00:20:48,590
- every one of these boxes?
- Yes, ma'am.
501
00:20:48,592 --> 00:20:51,326
Savannah can't take the
heat in the warehouse.
502
00:20:51,328 --> 00:20:55,330
- Calvin, when's lunch?
- Lunch it when you finish.
503
00:20:55,332 --> 00:20:56,765
- And later...
- Are you pretty profitable?
504
00:20:56,767 --> 00:20:58,433
I mean, this is a good business?
505
00:20:58,435 --> 00:21:01,036
The boss meets a
frustrated franchisee.
506
00:21:01,038 --> 00:21:03,171
Listen, the first six months here,
507
00:21:03,173 --> 00:21:06,241
I think we were gonna close
the doors, like, three times.
508
00:21:16,675 --> 00:21:18,508
There's a lot more to
Painting with a Twist
509
00:21:18,510 --> 00:21:20,110
than just the studios,
510
00:21:20,112 --> 00:21:21,645
so I felt it was really important
511
00:21:21,647 --> 00:21:23,313
to stop in Hammond, Louisiana,
512
00:21:23,315 --> 00:21:25,682
to find out about our supply side.
513
00:21:25,684 --> 00:21:28,285
Louisiana Art Supply is
our third-party vendor
514
00:21:28,287 --> 00:21:29,586
that supplies the canvases,
515
00:21:29,588 --> 00:21:32,622
paint, brushes to all of the studios,
516
00:21:32,624 --> 00:21:34,257
Painting with a Twist.
517
00:21:34,259 --> 00:21:36,193
I'll be working with
the shift manager
518
00:21:36,195 --> 00:21:38,562
to make sure that the quality is there.
519
00:21:38,564 --> 00:21:40,664
If we're gonna continue to expand,
520
00:21:40,666 --> 00:21:43,133
we need to increase
our supply of product
521
00:21:43,135 --> 00:21:45,168
without sacrificing its quality.
522
00:21:45,170 --> 00:21:47,437
So the end result, the
customer gets exactly
523
00:21:47,439 --> 00:21:48,705
what we promised them.
524
00:21:48,707 --> 00:21:50,040
I'm Savannah. Nice to meet you.
525
00:21:50,042 --> 00:21:52,142
Nice to meet you. My name is Calvin.
526
00:21:52,144 --> 00:21:54,044
I'm the shift supervisor in this warehouse.
527
00:21:54,046 --> 00:21:56,613
- Okay.
- Being the warehouse supervisor,
528
00:21:56,615 --> 00:21:59,316
I'm going to have to
know where everything is.
529
00:21:59,318 --> 00:22:01,618
I'm going to have to
explain things to workers.
530
00:22:01,620 --> 00:22:03,186
I'm going to have to make sure
531
00:22:03,188 --> 00:22:05,021
everything gets out on a time limit.
532
00:22:05,023 --> 00:22:06,590
Where do they go?
533
00:22:06,592 --> 00:22:08,959
We have over 250 painting studios.
534
00:22:08,961 --> 00:22:10,627
- Okay.
- And we supply them
535
00:22:10,629 --> 00:22:12,529
with everything they need to
start up their own company.
536
00:22:12,531 --> 00:22:14,331
Wow. Okay.
537
00:22:14,333 --> 00:22:17,200
These are canvases I'm
stacking up right here.
538
00:22:17,202 --> 00:22:18,468
And today I'll be showing you
539
00:22:18,470 --> 00:22:20,537
how to sort and separate our canvas.
540
00:22:20,539 --> 00:22:22,305
- Okay.
- We're going to see if
541
00:22:22,307 --> 00:22:24,841
if the canvas are defective
or if they're good,
542
00:22:24,843 --> 00:22:27,644
because we don't want to send
them any damaged products.
543
00:22:27,646 --> 00:22:31,047
So we're going to go through
every one of these boxes?
544
00:22:31,049 --> 00:22:32,916
Yes, ma'am.
545
00:22:32,918 --> 00:22:35,185
One piece at a time.
546
00:22:35,187 --> 00:22:37,154
This is the most important part,
547
00:22:37,156 --> 00:22:39,489
'cause you don't want
to paint on a bad canvas.
548
00:22:39,491 --> 00:22:41,124
Well, that's true.
549
00:22:41,126 --> 00:22:42,826
You want to first look
for any visible damage.
550
00:22:42,828 --> 00:22:44,394
- Okay.
- Looks fine.
551
00:22:44,396 --> 00:22:46,363
We're looking for warped canvas.
552
00:22:46,365 --> 00:22:47,597
I got ya. Okay.
553
00:22:47,599 --> 00:22:48,799
People want to hang it on their wall.
554
00:22:48,801 --> 00:22:50,367
- That's a flat surface.
- Oh.
555
00:22:50,369 --> 00:22:52,269
So, if you have a gap in
it, it's not going to be
556
00:22:52,271 --> 00:22:53,804
as beautiful as you want it to be.
557
00:22:53,806 --> 00:22:56,540
You lay it on a flat surface.
558
00:22:56,542 --> 00:22:59,075
You want to tap the corners,
559
00:22:59,077 --> 00:23:00,477
and if you don't see it move, it's fine.
560
00:23:00,479 --> 00:23:02,946
- Okay.
- So you try one.
561
00:23:05,350 --> 00:23:07,584
- Like that?
- Yes, ma'am.
562
00:23:07,586 --> 00:23:09,686
Okay. Seems flat.
563
00:23:09,688 --> 00:23:11,655
Okay, yeah, it's not totally flat.
564
00:23:11,657 --> 00:23:13,557
- Okay.
- It has that play in it.
565
00:23:13,559 --> 00:23:15,258
Right. This is just a little bit.
566
00:23:15,260 --> 00:23:16,560
That's a warp in it.
567
00:23:16,562 --> 00:23:18,361
You got to pay attention
to detail sometimes.
568
00:23:18,363 --> 00:23:19,996
Put 'em away from the good pile.
569
00:23:19,998 --> 00:23:21,898
Got ya. I think I'm gonna put this down.
570
00:23:21,900 --> 00:23:23,867
It seems like we're going
to be here for a while.
571
00:23:23,869 --> 00:23:26,803
Yes, ma'am.
572
00:23:26,805 --> 00:23:28,805
So what happens if it went out bad?
573
00:23:28,807 --> 00:23:30,807
- That's how you lose business.
- Right.
574
00:23:30,809 --> 00:23:32,609
- You about to check?
- All right.
575
00:23:32,611 --> 00:23:35,679
The detail of this is crazy to me.
576
00:23:35,681 --> 00:23:36,746
It's really exciting to me.
577
00:23:36,748 --> 00:23:38,548
Somebody in the front lines
578
00:23:38,550 --> 00:23:42,452
is really interested in it
going out from this warehouse
579
00:23:42,454 --> 00:23:45,555
with the quality that we expect.
580
00:23:45,557 --> 00:23:48,592
Having to do it one by
one seems, like, crazy.
581
00:23:48,594 --> 00:23:54,397
But the magnitude of the
boxes of canvases is amazing.
582
00:23:59,571 --> 00:24:02,239
I didn't really realize there were so many.
583
00:24:02,241 --> 00:24:04,407
I bet you I just did that.
584
00:24:04,409 --> 00:24:06,176
Quality control...
585
00:24:06,178 --> 00:24:10,146
it's detail-oriented,
which I'm excited about.
586
00:24:10,148 --> 00:24:13,984
I just kind of feel like
it's not very fun to do.
587
00:24:13,986 --> 00:24:15,485
Calvin, when's lunch?
588
00:24:15,487 --> 00:24:19,089
- Lunch is when you finish.
- Wow.
589
00:24:19,091 --> 00:24:21,358
It's tedious. I'm in pain.
590
00:24:21,360 --> 00:24:24,027
It's hot, and I'm looking
at that tower of...
591
00:24:24,029 --> 00:24:26,096
We have to go through every one of those.
592
00:24:26,098 --> 00:24:27,330
It's a lot.
593
00:24:27,332 --> 00:24:29,199
There's a lot that's not good.
594
00:24:29,201 --> 00:24:30,600
I was very surprised.
595
00:24:30,602 --> 00:24:32,669
There are so many warped canvases.
596
00:24:32,671 --> 00:24:35,038
This is thousands of dollars of canvases.
597
00:24:35,040 --> 00:24:36,606
So, if the quality control
598
00:24:36,608 --> 00:24:38,942
that I see here today
wasn't in place,
599
00:24:38,944 --> 00:24:41,077
I would say that it would damage the brand.
600
00:24:41,079 --> 00:24:44,614
- You're doing very good.
- Oh, thank you.
601
00:24:44,616 --> 00:24:47,284
One by one, make sure... Mm, that's bad.
602
00:24:47,286 --> 00:24:49,119
That's a bad one. Yep.
603
00:24:49,121 --> 00:24:52,155
- Where are you from?
- Born and raised in Louisiana.
604
00:24:52,157 --> 00:24:54,391
- Really?
- Yes, ma'am.
605
00:24:54,393 --> 00:24:57,260
- Married?
- No, ma'am, I have a girlfriend
606
00:24:57,262 --> 00:24:58,895
and a daughter... she's seven.
607
00:24:58,897 --> 00:25:01,431
She is the best little girl in the world.
608
00:25:01,433 --> 00:25:02,799
I love my baby.
609
00:25:02,801 --> 00:25:03,934
How old you gonna be this year?
610
00:25:03,936 --> 00:25:06,236
- I just turned 27.
- Wow.
611
00:25:06,238 --> 00:25:08,338
Wish I could roll the years back.
612
00:25:08,340 --> 00:25:10,674
Yeah? Would you do anything differently?
613
00:25:10,676 --> 00:25:12,208
A lot of things.
614
00:25:12,210 --> 00:25:14,444
I probably would be
owning this warehouse...
615
00:25:14,446 --> 00:25:16,880
Instead of working in it.
616
00:25:16,882 --> 00:25:19,049
- Oh, that would be cool, right?
- Right.
617
00:25:19,051 --> 00:25:20,450
If you could open your own business,
618
00:25:20,452 --> 00:25:22,085
when you think now, what would you do?
619
00:25:22,087 --> 00:25:23,386
Actually, I'm working on it.
620
00:25:23,388 --> 00:25:25,522
I have a vending-machine business.
621
00:25:25,524 --> 00:25:26,790
What?
622
00:25:26,792 --> 00:25:28,124
Yeah, it's like gumball machines,
623
00:25:28,126 --> 00:25:29,893
chips and cold-drink machines.
624
00:25:29,895 --> 00:25:32,128
Really? And so do you have, like, a route?
625
00:25:32,130 --> 00:25:33,330
Yes, ma'am.
626
00:25:33,332 --> 00:25:34,764
That's how I started my daughter.
627
00:25:34,766 --> 00:25:36,499
So, when she comes in and wants some candy,
628
00:25:36,501 --> 00:25:38,168
she can count her money
629
00:25:38,170 --> 00:25:40,403
or eat her candy or whatever
she wants to do with it.
630
00:25:40,405 --> 00:25:42,505
- Look at you. That's fabulous.
- She's seven.
631
00:25:42,507 --> 00:25:45,408
But she has a brain
of a 27-year-old.
632
00:25:45,410 --> 00:25:48,578
Try to put her in positive environments.
633
00:25:48,580 --> 00:25:50,847
That's right. That's right.
634
00:25:50,849 --> 00:25:52,716
I am not Calvin's boss.
635
00:25:52,718 --> 00:25:54,150
This is a third-party vendor
636
00:25:54,152 --> 00:25:56,052
that distributes the art supply,
637
00:25:56,054 --> 00:25:58,121
and so I'm not sure if I'm
going to get the opportunity
638
00:25:58,123 --> 00:25:59,889
to really talk to Calvin again.
639
00:25:59,891 --> 00:26:02,592
It's just really
important before I leave
640
00:26:02,594 --> 00:26:06,096
that I let Calvin know
how important he is to us.
641
00:26:06,098 --> 00:26:09,065
He's not my employee,
but he plays a huge role.
642
00:26:09,067 --> 00:26:12,035
Well, listen, Calvin...
643
00:26:12,037 --> 00:26:14,704
the truth is this not
really even a competition.
644
00:26:14,706 --> 00:26:16,473
- It's not a competition?
- No.
645
00:26:16,475 --> 00:26:19,042
And I'm not Savannah.
646
00:26:19,044 --> 00:26:21,177
I'm actually Renee Maloney,
647
00:26:21,179 --> 00:26:24,014
co-founder and CFO of
Painting with a Twist.
648
00:26:24,016 --> 00:26:26,516
Right.
649
00:26:26,518 --> 00:26:29,119
And this is "Undercover Boss."
650
00:26:29,121 --> 00:26:32,288
Man, I would have never guessed it.
651
00:26:32,290 --> 00:26:33,890
I really wanted to go undercover
652
00:26:33,892 --> 00:26:36,626
'cause I really wanted to
find out what was going on.
653
00:26:36,628 --> 00:26:39,095
I didn't know you looked
through every single canvas.
654
00:26:39,097 --> 00:26:40,764
I didn't know how much it took.
655
00:26:40,766 --> 00:26:42,599
I mean, you know, we can't do what we do
656
00:26:42,601 --> 00:26:44,501
if we didn't have you here having our back.
657
00:26:44,503 --> 00:26:46,803
- You have our back.
- I try my best.
658
00:26:46,805 --> 00:26:48,538
Well, so I want to do something for you
659
00:26:48,540 --> 00:26:49,973
'cause you're so special.
660
00:26:49,975 --> 00:26:51,541
You and I are very aligned,
661
00:26:51,543 --> 00:26:53,476
in that my first priority is my kids,
662
00:26:53,478 --> 00:26:55,311
and I feel like you really have that.
663
00:26:55,313 --> 00:26:58,915
You have... as I'm, like, gonna cry...
664
00:26:58,917 --> 00:27:01,584
Not all dads are like you.
665
00:27:01,586 --> 00:27:04,287
- Gonna make me cry.
- I know.
666
00:27:04,289 --> 00:27:07,757
So I want to give you $5,000
667
00:27:07,759 --> 00:27:10,026
to build your business.
668
00:27:10,028 --> 00:27:12,262
- This is not a joke right now?
- This is not a joke.
669
00:27:12,264 --> 00:27:14,464
- This is real.
- I'm about to start crying.
670
00:27:14,466 --> 00:27:15,498
Goodness.
671
00:27:15,500 --> 00:27:17,067
And, you know,
672
00:27:17,069 --> 00:27:20,370
we girls have dreams, and so...
673
00:27:20,372 --> 00:27:21,371
This is amazing.
674
00:27:21,373 --> 00:27:23,306
I want to also go ahead
675
00:27:23,308 --> 00:27:27,077
and give you $10,000 towards
your daughter's education.
676
00:27:27,079 --> 00:27:28,912
- Are you serious?
- I'm serious.
677
00:27:28,914 --> 00:27:32,415
Oh, my goodness.
678
00:27:32,417 --> 00:27:35,051
This feels like a joke or a dream.
679
00:27:35,053 --> 00:27:37,187
This is amazing. Can I have a hug?
680
00:27:37,189 --> 00:27:40,123
Give me a hug. Thank you so much.
681
00:27:40,125 --> 00:27:42,292
Oh, thank you.
682
00:27:42,294 --> 00:27:43,893
I can't believe it.
683
00:27:43,895 --> 00:27:46,062
It's, like, hard to
wrap my mind around.
684
00:27:46,064 --> 00:27:47,430
I feel like I'm dreaming or something.
685
00:27:47,432 --> 00:27:48,832
Like, I would never expect this today.
686
00:27:48,834 --> 00:27:50,633
I can't explain it, you know,
687
00:27:50,635 --> 00:27:52,268
how this can help my family,
688
00:27:52,270 --> 00:27:54,170
how this will help my family.
689
00:27:54,172 --> 00:27:55,972
When I see my daughter today,
690
00:27:55,974 --> 00:27:59,409
we are talking about the
college that she's going to,
691
00:27:59,411 --> 00:28:03,012
because now I'm sure that, you know,
692
00:28:03,014 --> 00:28:04,681
nothing will stand in her way.
693
00:28:04,683 --> 00:28:06,616
Okay, give me another hug.
694
00:28:06,618 --> 00:28:09,619
Thank you so much. Thank you.
695
00:28:09,621 --> 00:28:10,954
- Okay.
- My family appreciates it.
696
00:28:10,956 --> 00:28:14,591
- Thank you.
- Thank you.
697
00:28:19,731 --> 00:28:22,298
Today I'm going to be
working with a franchisee
698
00:28:22,300 --> 00:28:24,134
in Royersford, Pennsylvania.
699
00:28:25,437 --> 00:28:27,070
I wanted to be here in Pennsylvania
700
00:28:27,072 --> 00:28:29,105
because it is a growing market
701
00:28:29,107 --> 00:28:30,707
with franchisees doing
multiple studios.
702
00:28:30,709 --> 00:28:32,408
It's going to be in this first aisle.
703
00:28:32,410 --> 00:28:34,244
I feel like it's really
important to hear
704
00:28:34,246 --> 00:28:36,079
from a franchisee's
perspective to find out,
705
00:28:36,081 --> 00:28:38,148
either that they're successful...
706
00:28:38,150 --> 00:28:39,582
I can take that policy
707
00:28:39,584 --> 00:28:41,050
and spread it throughout the system,
708
00:28:41,052 --> 00:28:43,119
or is there some failure
or some opportunity
709
00:28:43,121 --> 00:28:46,456
that we can improve, and then
I can then roll that back out?
710
00:28:46,458 --> 00:28:48,258
- Hi, I'm Savannah.
- Savannah, how are you?
711
00:28:48,260 --> 00:28:49,526
I'm Steve.
712
00:28:49,528 --> 00:28:50,727
- I'm the co-owner here.
- Awesome.
713
00:28:50,729 --> 00:28:52,262
My wife and I co-own this business.
714
00:28:52,264 --> 00:28:54,397
- Awesome.
- We're happy to have you here.
715
00:28:54,399 --> 00:28:56,032
Well, thank you.
716
00:28:56,034 --> 00:28:58,801
I've met these franchisees
back at home office
717
00:28:58,803 --> 00:29:01,171
when they came in to apply for a franchise.
718
00:29:01,173 --> 00:29:03,373
So I'm hoping that my disguise works
719
00:29:03,375 --> 00:29:05,108
and that I'm not busted.
720
00:29:05,110 --> 00:29:07,677
Today we are going to
work on checking in people.
721
00:29:07,679 --> 00:29:09,045
So come on back here.
722
00:29:09,047 --> 00:29:11,381
So we're an entertainment company
723
00:29:11,383 --> 00:29:12,749
as well as a painting studio, right?
724
00:29:12,751 --> 00:29:15,318
So, when people come in, we smile.
725
00:29:15,320 --> 00:29:18,188
We make 'em happy when they first come in.
726
00:29:18,190 --> 00:29:19,989
"Hey, what's your name?
Find you on the list.
727
00:29:19,991 --> 00:29:21,791
Let's find out where you're sitting."
728
00:29:21,793 --> 00:29:23,426
We got to get started because
people are already coming in.
729
00:29:23,428 --> 00:29:25,295
All right, here you go.
Here's your first customer.
730
00:29:25,297 --> 00:29:26,663
"Welcome to Painting with a Twist."
731
00:29:26,665 --> 00:29:28,698
Hi, welcome to Painting with a Twist.
732
00:29:28,700 --> 00:29:30,500
- How are you?
- Good. How are you?
733
00:29:30,502 --> 00:29:34,571
Good. We'd like to get
you checked in today.
734
00:29:34,573 --> 00:29:35,738
And can I get your name?
735
00:29:35,740 --> 00:29:37,574
Megan and Akira.
736
00:29:37,576 --> 00:29:39,576
Savannah was greeting customers.
737
00:29:39,578 --> 00:29:41,678
She was very quiet.
They had to lean in.
738
00:29:41,680 --> 00:29:44,013
I thought they were gonna break
their back on my countertop
739
00:29:44,015 --> 00:29:45,715
trying to lean all the way over.
740
00:29:45,717 --> 00:29:47,750
They were going to check
themselves in pretty soon.
741
00:29:47,752 --> 00:29:49,252
Get 'em fired up, you know.
742
00:29:49,254 --> 00:29:51,254
We want them excited when
they walk in the door.
743
00:29:51,256 --> 00:29:52,488
Deep breath.
744
00:29:52,490 --> 00:29:54,624
- Hi, welcome.
- Hi, how are you?
745
00:29:54,626 --> 00:29:57,126
Painting with a Twist.
746
00:29:57,128 --> 00:29:59,229
I'm losing my energy just
trying to bring her energy up.
747
00:29:59,231 --> 00:30:01,264
She's sucking the life out of me.
748
00:30:01,266 --> 00:30:03,433
Now I want to walk around, talk to people.
749
00:30:03,435 --> 00:30:05,268
The whole business is
about customer service.
750
00:30:05,270 --> 00:30:07,770
We call it fun art, not fine art, so...
751
00:30:07,772 --> 00:30:09,505
I can walk around and
make sure people are happy.
752
00:30:09,507 --> 00:30:11,908
A lot of times they check out my abs.
753
00:30:11,910 --> 00:30:14,377
"I saw you looking at my abs, right?"
754
00:30:14,379 --> 00:30:16,579
"Yeah, that's right," you know?
755
00:30:16,581 --> 00:30:19,015
Follow me, all right? Big and bold, right?
756
00:30:19,017 --> 00:30:21,551
All right, welcome, everybody.
This is Savannah here.
757
00:30:21,553 --> 00:30:22,952
She's going to be helping out.
758
00:30:22,954 --> 00:30:24,921
You won't get lost. Don't worry.
759
00:30:24,923 --> 00:30:26,522
If you do, Savannah
here's going to help you.
760
00:30:28,126 --> 00:30:30,960
She knows how to draw stick
figures, so she's good.
761
00:30:30,962 --> 00:30:32,795
Take it away, Amy.
762
00:30:32,797 --> 00:30:35,765
My name is Amy. Who's done this before?
763
00:30:35,767 --> 00:30:37,600
I can't paint probably any of these things.
764
00:30:37,602 --> 00:30:39,035
- But I can still help the class.
- Right.
765
00:30:39,037 --> 00:30:40,803
Seeing somebody who's not having fun,
766
00:30:40,805 --> 00:30:42,438
I'm on them more than I am everybody else.
767
00:30:42,440 --> 00:30:44,207
- What do you do?
- Encourage, you know?
768
00:30:44,209 --> 00:30:45,942
Walk up, be like, "Hey, the beat.
769
00:30:45,944 --> 00:30:47,377
Come on, paint to the beat."
770
00:30:47,379 --> 00:30:49,412
I'll be like... you know.
771
00:30:49,414 --> 00:30:50,980
We're going to collect
some brushes as we go
772
00:30:50,982 --> 00:30:52,649
and kind of dance a little bit.
773
00:30:52,651 --> 00:30:54,684
We're going to get 'em moving, all right?
774
00:30:54,686 --> 00:30:57,053
We're going to shake our
groove thing, all right?
775
00:30:57,055 --> 00:30:58,755
Come on, I'll show you. Follow my lead.
776
00:30:58,757 --> 00:31:01,190
You guys shaking it? Come on.
777
00:31:01,192 --> 00:31:03,092
Come on, shake it!
778
00:31:05,330 --> 00:31:07,263
How's it going? How are you doing?
779
00:31:07,265 --> 00:31:09,299
- Hi. Good.
- It looks good.
780
00:31:09,301 --> 00:31:11,234
You're, like, almost have
the whole thing covered.
781
00:31:11,236 --> 00:31:12,735
Thank you.
782
00:31:12,737 --> 00:31:14,837
Let's kind of go down this way.
783
00:31:14,839 --> 00:31:17,206
That's it. You got the girl thing going.
784
00:31:17,208 --> 00:31:21,344
Steve is so high-energy.
He's so customer-centric.
785
00:31:21,346 --> 00:31:23,279
Shake it!
786
00:31:23,281 --> 00:31:25,848
Steve is really funny.
787
00:31:25,850 --> 00:31:28,284
He's kind of like a teenager
stuck in a grown man's body.
788
00:31:28,286 --> 00:31:29,819
- Hold it above your head.
- Above your head.
789
00:31:29,821 --> 00:31:32,088
Everybody say "cheese."
790
00:31:32,090 --> 00:31:33,556
Great job.
791
00:31:33,558 --> 00:31:35,625
So what we have is dirty brushes, right?
792
00:31:35,627 --> 00:31:37,460
So we need to keep these brushes clean...
793
00:31:37,462 --> 00:31:39,896
- Got ya.
- In order to save inventory,
794
00:31:39,898 --> 00:31:41,397
save money.
795
00:31:41,399 --> 00:31:43,599
Another thing that I would advise is,
796
00:31:43,601 --> 00:31:47,236
you know, how you can generate
multiples streams of revenue.
797
00:31:47,238 --> 00:31:50,740
I mean, that's one thing that's
hard for us as a franchise.
798
00:31:50,742 --> 00:31:54,077
We can only do what the
franchise allows us to do,
799
00:31:54,079 --> 00:31:57,447
and right now all we
can do is sell classes.
800
00:31:57,449 --> 00:31:59,349
We don't have any other
stream of revenue right now.
801
00:31:59,351 --> 00:32:02,285
You need to think, "How
do I market to people?"
802
00:32:02,287 --> 00:32:04,020
Word of mouth is great,
803
00:32:04,022 --> 00:32:05,988
Facebook... we didn't know
Facebook when we started.
804
00:32:05,990 --> 00:32:07,757
- Mmm.
- Not for business,
805
00:32:07,759 --> 00:32:10,660
I took a course. I paid for a course.
806
00:32:10,662 --> 00:32:13,463
- These people didn't teach you?
- They teach you Facebook.
807
00:32:13,465 --> 00:32:17,567
But we still didn't
understand best practices,
808
00:32:17,569 --> 00:32:19,969
so we had to learn that for ourselves.
809
00:32:19,971 --> 00:32:22,038
It sounds like Steve
didn't get the training
810
00:32:22,040 --> 00:32:23,906
when he needed it on social media
811
00:32:23,908 --> 00:32:27,076
and that he really had to take
a lot of independent initiative
812
00:32:27,078 --> 00:32:28,845
to teach himself.
813
00:32:28,847 --> 00:32:30,747
I feel like we've solved
that problem since then,
814
00:32:30,749 --> 00:32:32,648
but I hate that he had
to pay for the training
815
00:32:32,650 --> 00:32:33,816
out of his own pocket.
816
00:32:33,818 --> 00:32:35,585
Speaking of branding...
817
00:32:35,587 --> 00:32:38,087
These canvases here,
they don't say anything
818
00:32:38,089 --> 00:32:39,922
but "Painting with a Twist" on them.
819
00:32:39,924 --> 00:32:42,191
So we ordered a little stamper.
820
00:32:42,193 --> 00:32:44,560
It says "Painting with a
Twist Royersford" on it.
821
00:32:44,562 --> 00:32:48,931
Every canvas that goes
out this door is stamped.
822
00:32:48,933 --> 00:32:52,168
"Painting with a Twist Royersford."
823
00:32:52,170 --> 00:32:54,036
The stamping of the
back of the canvas
824
00:32:54,038 --> 00:32:57,073
kind of get me in the
gut, I got to tell you.
825
00:32:57,075 --> 00:32:58,741
It's hard to have consistency
826
00:32:58,743 --> 00:33:01,244
when people break off
and do their own thing.
827
00:33:01,246 --> 00:33:02,678
They're not just his customers.
828
00:33:02,680 --> 00:33:04,180
They're everybody's customers.
829
00:33:04,182 --> 00:33:06,215
Are you pretty profitable?
830
00:33:06,217 --> 00:33:08,117
I mean, is this a good business?
831
00:33:08,119 --> 00:33:10,253
We basically had to borrow, like, you know,
832
00:33:10,255 --> 00:33:12,588
for our two studios about $350,000.
833
00:33:12,590 --> 00:33:14,357
- Jeez.
- We still haven't paid
834
00:33:14,359 --> 00:33:15,391
any of that back yet.
835
00:33:15,393 --> 00:33:17,160
Do we worry about it? We do.
836
00:33:17,162 --> 00:33:18,861
The first six months here,
837
00:33:18,863 --> 00:33:20,663
we were gonna close the
doors, like, three times.
838
00:33:20,665 --> 00:33:23,433
We were fighting so much,
839
00:33:23,435 --> 00:33:25,535
we weren't speaking to
each other for a week.
840
00:33:25,537 --> 00:33:27,703
It affects the kids, affects our marriage.
841
00:33:27,705 --> 00:33:29,005
I, at one point, said, "You know what?
842
00:33:29,007 --> 00:33:30,773
"I would rather close the doors
843
00:33:30,775 --> 00:33:33,443
and have a good marriage
than run this business."
844
00:33:33,445 --> 00:33:36,179
- 'Cause it was hard.
- Mm-hmm. And how'd you change?
845
00:33:36,181 --> 00:33:37,747
- What happened?
- I smiled.
846
00:33:37,749 --> 00:33:39,715
Starts right there, honest to God.
847
00:33:39,717 --> 00:33:41,484
I just finally said, "You know what?
848
00:33:41,486 --> 00:33:43,786
I don't care about the money
now... I'm gonna have fun."
849
00:33:43,788 --> 00:33:45,655
Attitude is everything.
850
00:33:45,657 --> 00:33:48,591
So, if you don't have
attitude, then you got nothing.
851
00:33:48,593 --> 00:33:50,460
It doesn't matter. I don't
care how much money you have.
852
00:33:50,462 --> 00:33:52,061
- Right.
- Your business will stink.
853
00:33:52,063 --> 00:33:55,531
It pains me to hear about
the lack of family time,
854
00:33:55,533 --> 00:33:57,400
but I loved Steve's response.
855
00:33:57,402 --> 00:33:59,502
Even when he's having a bad
day, he just kept saying,
856
00:33:59,504 --> 00:34:01,471
"Just have a good attitude.
It's all gonna be okay."
857
00:34:01,473 --> 00:34:02,972
We need more Steves.
858
00:34:02,974 --> 00:34:04,407
Look, here's a whole nother stack for you.
859
00:34:04,409 --> 00:34:05,741
- You thought you were done.
- Oh.
860
00:34:10,114 --> 00:34:12,381
- Coming up...
- Hey, how are ya?
861
00:34:12,383 --> 00:34:15,351
- You look like Savannah.
- I'm not Savannah.
862
00:34:15,353 --> 00:34:18,921
The boss reveals her true
identity to her employees.
863
00:34:18,923 --> 00:34:21,424
I'm actually Renee Maloney,
864
00:34:21,426 --> 00:34:24,327
co-founder and CFO of
Painting with a Twist.
865
00:34:24,329 --> 00:34:27,296
- How will they react?
- You are on "Undercover Boss."
866
00:34:27,298 --> 00:34:29,198
Oh, my God, I'm dying.
867
00:34:39,982 --> 00:34:42,249
My time undercover has ended.
868
00:34:42,251 --> 00:34:43,717
Shaking off the blonde.
869
00:34:43,719 --> 00:34:45,419
One of the most exciting
things that I learned
870
00:34:45,421 --> 00:34:47,458
is that the people who are involved
871
00:34:47,460 --> 00:34:49,790
in Painting with a Twist love it.
872
00:34:49,792 --> 00:34:54,328
I'm really excited about
seeing the employees today
873
00:34:54,330 --> 00:34:57,865
and telling them who I really am.
874
00:34:57,867 --> 00:35:00,367
- Hey, Renee. How are you?
- Hey. Good. How are you?
875
00:35:00,369 --> 00:35:02,469
- Good.
- How did Savannah do?
876
00:35:02,471 --> 00:35:05,539
Savannah was quiet.
877
00:35:05,541 --> 00:35:07,007
Did she look like anybody you know?
878
00:35:07,009 --> 00:35:08,509
You look like Savannah.
879
00:35:08,511 --> 00:35:11,078
I guess I should probably
tell you I was Savannah.
880
00:35:11,080 --> 00:35:13,747
Did not expect this, not at all.
881
00:35:13,749 --> 00:35:17,184
- You're Savannah?
- I'm not Savannah.
882
00:35:17,186 --> 00:35:19,153
I'm actually Renee Maloney,
883
00:35:19,155 --> 00:35:21,922
co-founder and CFO of
Painting with a Twist.
884
00:35:21,924 --> 00:35:23,357
Oh, my God.
885
00:35:23,359 --> 00:35:25,325
So are you familiar with
the show "Undercover Boss"?
886
00:35:25,327 --> 00:35:26,827
I am, yeah.
887
00:35:26,829 --> 00:35:28,462
You are on "Undercover Boss."
888
00:35:28,464 --> 00:35:29,930
Oh, my God, I'm dying.
889
00:35:29,932 --> 00:35:32,866
You're killing me.
890
00:35:32,868 --> 00:35:35,869
So, Maci, you're such a superstar.
891
00:35:35,871 --> 00:35:39,206
I mean, you can deliver the
Painting with a Twist experience
892
00:35:39,208 --> 00:35:41,709
like I've never seen before.
893
00:35:41,711 --> 00:35:43,477
That means a lot.
894
00:35:43,479 --> 00:35:46,180
So I got my index finger and
my thumb 'cause I'm a loser.
895
00:35:46,182 --> 00:35:47,748
You're not. You're beautiful.
896
00:35:47,750 --> 00:35:49,450
You're just going to
pinch it, just like so.
897
00:35:49,452 --> 00:35:51,985
- You're inspirational.
- Thank you so much.
898
00:35:51,987 --> 00:35:54,555
Wise beyond your years.
899
00:35:54,557 --> 00:35:56,724
With what happened with your family...
900
00:35:56,726 --> 00:35:59,693
- Yeah.
- My dad left, too, you know.
901
00:35:59,695 --> 00:36:02,463
And dealing with all this other stuff,
902
00:36:02,465 --> 00:36:05,099
it makes me, um...
903
00:36:05,101 --> 00:36:08,969
it makes me sad that you're so...
904
00:36:08,971 --> 00:36:10,037
burdened.
905
00:36:10,039 --> 00:36:11,572
Yeah.
906
00:36:11,574 --> 00:36:13,373
There's something I'd like to do for you.
907
00:36:13,375 --> 00:36:16,810
I want to give you $25,000
908
00:36:16,812 --> 00:36:20,013
to pay off your school debt.
909
00:36:27,556 --> 00:36:29,590
Thank you so much.
910
00:36:29,592 --> 00:36:31,125
I also want you to finish school,
911
00:36:31,127 --> 00:36:33,660
so I want to give you another $25,000...
912
00:36:33,662 --> 00:36:36,230
- Oh, my God.
- To finish.
913
00:36:36,232 --> 00:36:38,732
I can't believe this is happening.
914
00:36:38,734 --> 00:36:40,768
You're like an angel.
915
00:36:40,770 --> 00:36:42,803
I'd like to do something else.
916
00:36:42,805 --> 00:36:45,472
I need you to have enough
security financially
917
00:36:45,474 --> 00:36:47,441
to be able to go see your mom.
918
00:36:47,443 --> 00:36:49,877
I can tell she's just
really important to you.
919
00:36:49,879 --> 00:36:51,311
Oh, yeah.
920
00:36:51,313 --> 00:36:53,347
Let's just throw in 5,000 more dollars...
921
00:36:53,349 --> 00:36:55,682
- Oh, my God.
- And you and your mom
922
00:36:55,684 --> 00:36:58,051
take that to quickly be
able to come back and forth
923
00:36:58,053 --> 00:36:59,853
and see each other.
924
00:36:59,855 --> 00:37:03,690
She's gonna freak out.
She's gonna be so excited.
925
00:37:03,692 --> 00:37:05,759
I also want to give you $10,000...
926
00:37:05,761 --> 00:37:07,060
Oh, my God.
927
00:37:07,062 --> 00:37:09,196
- For your rent.
- This is crazy. This is...
928
00:37:09,198 --> 00:37:10,864
- It is, huh?
- Yes.
929
00:37:10,866 --> 00:37:13,467
- Now I'm gonna hug you.
- All right. Okay.
930
00:37:13,469 --> 00:37:16,103
- Thanks, sweetie.
- No, thank you.
931
00:37:16,105 --> 00:37:18,238
I'm just so happy.
932
00:37:18,240 --> 00:37:19,973
I can't believe this is happening.
933
00:37:19,975 --> 00:37:21,675
Like, everything's going to be easier now,
934
00:37:21,677 --> 00:37:23,944
and I can get an education
935
00:37:23,946 --> 00:37:26,613
without having to worry about it.
936
00:37:26,615 --> 00:37:28,182
You're gonna be all right.
937
00:37:28,184 --> 00:37:32,619
Nothing can stop me now.
938
00:37:32,621 --> 00:37:33,887
Steve...
939
00:37:33,889 --> 00:37:36,290
so some things I really love about you
940
00:37:36,292 --> 00:37:38,725
is that you are totally committed
941
00:37:38,727 --> 00:37:41,161
to an awesome customer experience.
942
00:37:41,163 --> 00:37:45,199
You guys shaking it? Come
on. Come on, shake it.
943
00:37:45,201 --> 00:37:46,934
Come on, right down the
line. Right down the line.
944
00:37:46,936 --> 00:37:48,202
Come on. Come on.
945
00:37:48,204 --> 00:37:49,703
There were a couple things
946
00:37:49,705 --> 00:37:52,739
that I was really appreciative...
your perspective on.
947
00:37:52,741 --> 00:37:54,174
Right. Right.
948
00:37:54,176 --> 00:37:55,776
Like when you first
bought your franchise...
949
00:37:55,778 --> 00:37:57,144
- Right.
- We didn't have a real way
950
00:37:57,146 --> 00:37:59,479
to teach you guys about social media,
951
00:37:59,481 --> 00:38:01,982
and you took that on your
own and taught yourself and...
952
00:38:01,984 --> 00:38:03,650
Well, I went out and
just spent some money...
953
00:38:03,652 --> 00:38:05,118
- Yeah.
- To do that 'cause I didn't know
954
00:38:05,120 --> 00:38:06,753
what the heck I was doing.
955
00:38:06,755 --> 00:38:08,922
So, speaking of that, I'm
going to give you $10,000...
956
00:38:08,924 --> 00:38:10,557
Okay.
957
00:38:10,559 --> 00:38:12,226
- Um, to cover your...
- Thank you.
958
00:38:12,228 --> 00:38:15,295
The expense that it took
for you to learn on your own.
959
00:38:15,297 --> 00:38:18,065
- Mm-hmm. Thank you.
- You're welcome.
960
00:38:18,067 --> 00:38:19,967
You shared with me that, you know,
961
00:38:19,969 --> 00:38:22,469
going into this business,
962
00:38:22,471 --> 00:38:24,605
financially, was stressful
963
00:38:24,607 --> 00:38:26,473
but it's also stressful on the family.
964
00:38:26,475 --> 00:38:28,742
And I'm going to try not to cry.
965
00:38:28,744 --> 00:38:30,477
You're going to make me... I'm
starting to well up already.
966
00:38:30,479 --> 00:38:31,678
I want to help.
967
00:38:31,680 --> 00:38:33,080
So what I was thinking
968
00:38:33,082 --> 00:38:37,117
was an all-expense-paid
Disney cruise
969
00:38:37,119 --> 00:38:39,853
that would then bring you into Disney World
970
00:38:39,855 --> 00:38:42,823
and just be able to forget
971
00:38:42,825 --> 00:38:44,858
and just be a family and be with your kids.
972
00:38:44,860 --> 00:38:46,226
- They would like that.
- And we're going
973
00:38:46,228 --> 00:38:47,961
to send somebody from corporate up
974
00:38:47,963 --> 00:38:49,997
to make sure your studio's
running with your manager
975
00:38:49,999 --> 00:38:51,899
so that you don't have to worry.
976
00:38:51,901 --> 00:38:54,835
Oh, that'd be awesome.
977
00:38:54,837 --> 00:38:57,638
Thank you.
978
00:38:57,640 --> 00:39:02,009
I mean, Renee's generosity is...
I just can't thank her enough.
979
00:39:02,011 --> 00:39:04,011
Just the fact that, you know,
980
00:39:04,013 --> 00:39:06,680
she's given us some
time back with our family
981
00:39:06,682 --> 00:39:10,550
is, you know, overwhelming.
982
00:39:15,124 --> 00:39:18,125
So, Bree, you are a rock star.
983
00:39:18,127 --> 00:39:19,726
I love the company, you know.
984
00:39:19,728 --> 00:39:21,328
I love my work.
985
00:39:21,330 --> 00:39:22,963
I love my customers.
986
00:39:22,965 --> 00:39:26,433
Miss Brenda... she's visited our studio
987
00:39:26,435 --> 00:39:29,002
here in Rockwell over 60 times.
988
00:39:29,004 --> 00:39:31,471
These are all regulars in our studio.
989
00:39:31,473 --> 00:39:33,707
I looked up... I looked up your paintings.
990
00:39:33,709 --> 00:39:35,208
- You did?
- Mm-hmm.
991
00:39:35,210 --> 00:39:37,244
So you created 18 paintings.
992
00:39:37,246 --> 00:39:39,313
Those 18 paintings
993
00:39:39,315 --> 00:39:44,184
has infused $250,000...
994
00:39:44,186 --> 00:39:47,187
- Oh, my gosh.
- Across the country.
995
00:39:47,189 --> 00:39:49,690
Oh, my God. I just got
chills. That's so amazing.
996
00:39:49,692 --> 00:39:51,391
You talked about some type
997
00:39:51,393 --> 00:39:54,161
- of a commission for artists...
- Right.
998
00:39:54,163 --> 00:39:55,762
- To be acknowledged...
- Right.
999
00:39:55,764 --> 00:39:57,798
And that's something we've worked on,
1000
00:39:57,800 --> 00:39:59,499
and it's gonna go to the
top of the priority list,
1001
00:39:59,501 --> 00:40:01,034
and we're gonna figure it out.
1002
00:40:01,036 --> 00:40:03,236
- Oh, my gosh.
- There's a couple other things
1003
00:40:03,238 --> 00:40:04,805
I want to know.
1004
00:40:04,807 --> 00:40:08,709
I know how hard it is to juggle work
1005
00:40:08,711 --> 00:40:12,612
and juggle family and worry
about bills, and it's stressful.
1006
00:40:12,614 --> 00:40:15,949
So I want to give you $20,000
1007
00:40:15,951 --> 00:40:17,451
just to, like,
1008
00:40:17,453 --> 00:40:21,388
put in the bank for an emergency.
1009
00:40:23,192 --> 00:40:24,891
I feel like I'm gonna
fall out of the chair.
1010
00:40:24,893 --> 00:40:27,728
I'm sorry.
1011
00:40:27,730 --> 00:40:29,162
I don't even know what to say.
1012
00:40:29,164 --> 00:40:30,864
Thank you so much.
1013
00:40:30,866 --> 00:40:33,300
I think my eyelashes are coming off.
1014
00:40:35,270 --> 00:40:37,904
I'll probably give some
of it to Meals on Wheels.
1015
00:40:37,906 --> 00:40:41,408
Okay, before you do that,
what I'd like to do is,
1016
00:40:41,410 --> 00:40:42,776
for the next two years,
1017
00:40:42,778 --> 00:40:46,680
every time "Rainbow Zebra" is painted,
1018
00:40:46,682 --> 00:40:48,849
I want to collect those royalty dollars
1019
00:40:48,851 --> 00:40:51,385
and put it towards your nonprofit.
1020
00:40:51,387 --> 00:40:54,321
Oh, thank you.
1021
00:40:54,323 --> 00:40:56,857
That's gonna make such a difference.
1022
00:40:56,859 --> 00:41:00,727
We talked a little bit
about your future goals,
1023
00:41:00,729 --> 00:41:05,098
and you've got some great,
fun, wonderful goals.
1024
00:41:05,100 --> 00:41:07,401
What I want to do today is...
1025
00:41:07,403 --> 00:41:10,370
I want to give you a franchise.
1026
00:41:13,275 --> 00:41:15,409
Is this real? Are you really for real?
1027
00:41:15,411 --> 00:41:17,444
It's a value of about $100,000.
1028
00:41:17,446 --> 00:41:19,780
Oh, God, you just changed my life.
1029
00:41:19,782 --> 00:41:21,348
I'll help you with the lease negotiations.
1030
00:41:21,350 --> 00:41:22,949
I'll help you with the breakdown.
1031
00:41:22,951 --> 00:41:25,285
Oh, I'm dying.
1032
00:41:25,287 --> 00:41:27,854
Oh, my God, I cannot believe this.
1033
00:41:27,856 --> 00:41:31,158
This is the best day of my life.
1034
00:41:33,829 --> 00:41:35,662
I can't even believe it.
1035
00:41:35,664 --> 00:41:39,699
What my possibilities are now,
it's just out of this world.
1036
00:41:39,701 --> 00:41:42,936
You've just shot me to the moon.
1037
00:41:42,938 --> 00:41:46,106
You really have. Thank you so much.
1038
00:41:46,108 --> 00:41:48,475
This whole thing has made
1039
00:41:48,477 --> 00:41:51,044
my dreams become a reality.
1040
00:41:51,046 --> 00:41:53,547
I love the company, and this just...
1041
00:41:53,549 --> 00:41:55,816
oh, my gosh, just seals the deal.
1042
00:41:55,818 --> 00:41:58,919
- Okay, bye. Oh, my gosh.
- Okay, bye.
1043
00:41:58,921 --> 00:42:03,690
It's gonna change my
family's life for the better.
1044
00:42:03,692 --> 00:42:05,659
Oh, I have no makeup left.
1045
00:42:07,129 --> 00:42:10,564
And the eyelashes are
just all over the place.
1046
00:42:41,199 --> 00:42:46,199
Sync and corrections by explosiveskull
www.MY-SUBS.com
80946
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