All language subtitles for Undercover Boss S7E11Wienerschnitzel Full Episodes

Translated By The Community Of WWW.MY-SUBS.COM

Tonight
on Undercover Boss,

Cindy Galardi Culpepper,
CEO of Wienerschnitzel,

goes undercover
in her own company.

This Orange County
socialite trades in

her high heels
for hot dogs,

leaves the fast lane...

Hi.
Welcome to Wienerschnitzel.

For the drive-through...

Okay. Hold on.

- Is that enough or no?
- No.

Go ahead and pour it out
and do it again.

And struggles
to pull her weight

as just another link
in the chain.

- Gotta let 'em go.
- Oh, no! Oh!

Along the way,
she'll discover the hard

workers who've overcome
incredible odds...

My mom's disabled,

and I have
a four-year-old daughter

I also take care of by myself.

I was in and out
of juvenile hall.

To keep her company
at the top of the hot dog heap.

He needs to learn
how to talk to people.

What happens
when this take-charge CEO

hears the frank truth
from her employees?

Our area director
wouldn't listen to us.

This is crazy.

Find out next on
Undercover Boss.

♪ On the run,
on the run ♪

♪ Wienerschnitzel's
famous hot dog in a bun ♪

Headquartered
in Irvine, California,

Wienerschnitzel is the world's
biggest hot dog chain.

With 5,000 employees
and 350 locations...

I would like a number one,
please.

This $250 million-a-year empire

is led by one woman.

My name
is Cindy Galardi Culpepper,

and I'm CEO and chairperson
of Wienerschnitzel.

♪ Wienerschnitzel
started back in '61 ♪

♪ And to this day
we're still family-run ♪

Wienerschnitzel was founded
in 1961 by John Galardi.

He chose hot dogs
so that he wouldn't compete

with his best friend,
Glenn Bell,

the founder of Taco Bell,

or the McDonald brothers.

Wienerschnitzel's first store

was built
in Wilmington, California.

Within five years,

there were 20 throughout
California and Arizona.

By 1968, there were 100 spread

across the western
United States.

In 2003, Wienerschnitzel

purchased Tastee-Freez,

and began offering
its dessert products

in a majority of the stores.

Wienerschnitzel is now

the world's largest
hot dog chain,

with 350 stores

serving over 120 million
hot dogs a year.

We're starting
to go international.

There's... there's no stopping us.

I met John back in 1980
in Hawaii.

We got married in 1982.

Once I married John,

I got involved in the business.

I was a silent partner.

John and I divorced in 2009,

but we remained
very good friends,

and I was still involved
in the company

as a silent partner.

Three years ago,
John passed away.

When he passed away,
I became the CEO

and took over the company.

For me to walk in
and take over,

it was really scary.

All I'd ever done
was go to conventions,

Christmas parties,

so nobody really knew me,

and I walked into
a male fraternity.

Management team
was totally male.

They perceived me as
a blond bimbo in a bikini.

I never envisioned myself
as being anything,

let alone
a prominent business leader.

I came from
a middle-class upbringing.

I ran away from home
on my 18th birthday,

because I wouldn't have
survived staying there.

The abuse between my parents
stemmed from alcohol,

and then my mother was abusive
to my brother and I.

I had to leave.

I had to get out of there.

- Hi, guys.
- Hey, Cindy.

Unbeknownst to me,
my prior life

prepared me for this position.

So, Doug,
what do you have there?

So this is gonna be
our new product

we're gonna launch here
in about a month.

My childhood helped me
develop an inner strength.

All right.
So with the new buildings,

when will you have the design?

We should have that done
in another 30 to 60 days.

Over the years, I also
developed various hobbies

that prepared me
for what I'm doing today.

I started weight lifting
two to three hours a day,

and that made me competitive,

and then I started
riding horses and racing cars.

Let's do it.

I like the adrenaline rush.

You can't have fear.

You have to be aggressive.

It's the same thing
with business.

I've taken that,

and I've brought it
into Wienerschnitzel,

and I'm totally focused.

- Hi.
- Hi.

What are we doing today?

- A whole redo.
- Okay.

Heavier makeup, kind of spikier,
different hair.

All right.
Let's do it.

I want to go undercover
to talk to the crew members

and find out their perception

of who we are as a company.

Pout that together a little
for me... perfect.

Nothing is off
the table.

If you say that we need
a purple bun

and a green hot dog,

if it seems feasible,
we'll do it.

I think we should try
some glasses on with it.

- Okay.
- But I think it's looking good.

Yeah.

When I go undercover,

my name is Louise.

My employees think
I am the focus

of a different reality show.

They will have no idea that
this is really Undercover Boss.

- Do you feel ready for this?
- I feel awesome.

Look at this lady.

Today, I'm in
Bullhead City, Arizona.

It's right on
the Colorado River,

and I'm gonna be working
with the shift manager.

Thank you for choosing
Wienerschnitzel.

How are you doing today?

This particular
franchisee

is in the average range.

He's in the top 100.

So I want to see
how I can help

this particular franchisee
improve.

- Hi.
- Hi. How are you doing?

Great.
Is Brock here?

- Hi. I'm him.
- Louise.

- Nice meeting you.
- Nice to meet you too.

So I'm one of the shift managers
here at Wienerschnitzel.

So we're gonna take you
in the back.

We're gonna start you
as our fry tech today.

- Awesome.
- That sound like a good idea?

- Let's try it.
- All right. Let's start.

Let's go.

- Wow.
- These are our fryers.

You want to get
some gloves first.

This is amazing.

Look at all the equipment
you have.

Go ahead and put a pair
of gloves on.

When Louise walks in,

she seems a little
out-of-place.

Very careful.
It's gonna be very hot.

I'll do my best.

This is where we cook
our French fries only.

- Okay.
- And this is our corn dog,

our jalapeño poppers,
and our mini corn dog side.

- Okay.
- So now we're gonna take it.

- Flip it over here.
- Okay.

These are our smalls, medium,

- and these are our larges.
- Okay.

These are our
chili cheese fry boxes.

- Okay.
- And corn dogs,

- in case we get really busy.
- Oh, my God.

- There's so much to know.
- Well, kind of.

You give them a good salt.

- Okay.
- And grab this,

and you're gonna take the bag.

Slide it on.

Get your scoop of fries.

Shake them.

Small fry.
Turn it.

If they fall out,
they're not good.

Do you want to give it a try?

So do another one?
Okay.

So I do this,

and I get it so it's open.

- And slide this on.
- Okay.

And then I go...

- Scoop it.
- Bounce it around.

Shake it.

- Hold it from the bottom now.
- That enough?

Give it a good shake,
and now slide this out.

- Okay.
- There you go.

- Okay.
- See, all the loose fries...

- Right.
- Fall out, and the ones

that are good stay in the bag.

Okay.
This goes like this.

- Other way around.
- This...

You want the writing
facing you.

- This way.
- And there you go.

Okay.
The writing facing me. Okay.

You don't have to hold
the bag on the side.

You could actually just
hold it

just from the bottom
with your hand.

- Okay.
- I do not believe Louise

has worked in fast food.

Letters forward.
Here.

Try it again.
Try it again.

Ever.

- Is that enough or no?
- No. Just go ahead and pour

- it out and do it again.
- Okay.

We're gonna need, actually,
seven small fries total

and a chili cheese.

So you could pour the rest
of that bag in this.

- Okay.
- Yeah.

A little bit more.
There you go.

Right there.
Perfect.

- Now, do I shake it?
- Shake it up a little bit.

Kind of level them out.
There you go.

- Now, drop them in the oil.
- Okay, Brock, all together,

I need seven small,
one chili cheese.

- I got it.
- Okay.

Sorry. Hold on.
Give me one sec.

- Am I in your way?
- No. Not at all.

Yeah.
I'm gonna.

You must burn a lot of calories
during the day.

- I mean, you're moving.
- Yeah.

It gets a little crazy
back here sometimes.

Yeah.
You're so fast.

Brock has a tough job.

Those people in the kitchen
have a really tough job.

How many you need?

- Nine small?
- Wow.

How many corn dogs do you need?
Just three?

You have to be exhausted
at the end of the day,

or maybe I'm just old.
I don't know.

I mean, I feel
like a huge accomplishment

just doing fries.

Just being able
to look up here,

do this, do this...

Well, see,
the only thing

that kind of throws
you off sometimes

is the color change.
Just like that.

See, well, this one
says three original chili.

- Those are chili dogs.
- Yeah.

But they're in the yellow.

And the yellow
is gonna be over there.

On this fry station,
all we need to worry about

is mainly the white
and the green.

- See?
- Wait a minute.

That looks like
the same color as that.

That's what might sometimes
confuse you.

Wouldn't it be better
if it was really white-white,

and one was really green?

Or even if this screen

even was just... just
for fry station.

- Oh, what a good idea.
- You know what I mean?

The screen that you look at
for your orders

definitely has to be improved,

and that's something
I'm gonna look into.

All right,
so now what are we doing?

We're gonna get our world-famous
Wienerschnitzel chili made.

You get to scoop that in.

- Oh. Okay.
- That's all right.

- We ready?
- Mm-hmm.

We're gonna get 136 ounces

of fluid ice water total
that we're mixing in.

Okay.
So tell me about yourself.

Where did you come from?
From here?

I moved here from
Huntington Beach, California.

- Oh, yeah.
- I was living with my mom,

and at a young age,

I got into a really bad...
really bad way of living...

really bad drug use.

I had a really severe problem.

I was using meth for four years
and heroin for three.

Wow.

Like, all the time.
Every day.

I didn't go to school.
I didn't have a job.

I was in and out
of juvenile hall,

in and out
of youth facilities.

I quit high school.

All I saw in the end
was either prison

or even death,
so...

What did your mom think
of all this?

My mom... she wasn't really
around a lot.

She was a user too.

My older sister

pretty much raised me
from when she was around 12.

One day,
I was just... I was using,

and I looked at myself
in the mirror,

and I didn't even
recognize myself.

I was slowly dying.
I was 160 pounds.

When I saw myself,
I was like,

"I could do way better
than this,"

and I knew I could,
and I called my older sister,

Annika, and I said,
"I was wondering

"if I could move away
with you guys to Arizona.

"I mean, just give me
a fresh start.

I need a fresh start."

I've had this job
since the first day

I moved out here.

Look how great
you are at it.

Yeah.
And here I am to this day.

You know what I mean?
I mean...

- You're just amazing.
- Thank you.

I mean, I could always
keep doing better.

I believe in myself that
I could always just keep going

and keep going and keep striving
for bigger and better things.

Do you want to go back
to school or...

Yes. I do.
I want to start school,

actually, after summer,
so this fall.

I see a lot
of potential in Brock.

A person like him
can accomplish anything,

because I think he's already
done the hardest thing

you could possibly do.

I'm so happy I had
an opportunity to meet him.

Oh, yeah, and we got
to get the chili made.

All right.
So what do you want me to do?

Coming up...

- Gotta let 'em go!
- Oh, no! Oh!

Louise can't hold up
on the weenie line.

Think you could do this
for 12 hours?

- No.
- And later...

Me and my mom, you know,
we had a lot of troubles

back when I was living
with her.

The boss connects
with an employee

with a common past.

If I had stayed,
I would've killed myself.

I had already tried.

Today,
I'm in Grand Rapids, Michigan,

at Kent Quality Foods,

the hot dog supplier
for Wienerschnitzel.

Kent Quality Foods is one
of the largest

hot dog manufacturers
in the world.

They process 100 tons
of meat per day.

Wienerschnitzel gets

about 200,000 hot dogs a day
from them.

Food safety in our industry
is extremely important.

- Good morning.
- Hi. I'm Louise.

I'm here for Channing.

Wienerschnitzel has never,
ever had a food safety issue

in 54 years in business,

and I just want to make sure
that we never do.

- How you doing?
- Hi.

- I'm Channing. I work here.
- I'm Louise.

- It's nice to meet you.
- I'm a peeler.

I'm actually
the only woman peeler here

since they opened in 1967.

- I'm ready. Let's go.
- You're ready? All right.

High five.
Get me excited.

The first thing
that I thought of was,

"I'm gonna try my best
because this lady looks like

she's never done
this type of work before."

All right.
Ready?

- I am ready.
- Let's go.

All right.
This black and white right here,

this is the casing
that's on it.

That machine,
it has a blade inside of it,

and it splits it on the top,
and there's gonna be steam

and air
that blows the casing open.

So that's what
we're gonna be doing.

You're gonna be taking
two or three sticks

of this at a time off,
throwing it on the table.

Step back, if you will.
I'll show you how it's done.

That is amazing.

So what I want you to do

is grab these two and throw it
on this table for him.

Lift, girl.
Pull out.

You can do one at a time.
One at a time.

Try one.
There you go.

You've got to be fast.

- Gotta let 'em go!
- Oh, no! Oh!

Get another one.

I got it.

There's, like,
a certain way that I wanted her

to drop the hot dogs,
you know, on the table.

Let me show you
how to do it.

- Oh, you got to pound it.
- Yes.

Go fast.

Oh!

And she just kept,
and it all stuck on the stick.

I'm like,
"What are you doing?"

- You can do it.
- I can do it.

Moving, ain't you, girl?

Well, having had
a weight-lifting background,

I had a lot of confidence that
I wouldn't have any trouble.

Got to be quick.
Can't run out of meat.

And I proved myself wrong.

You think you can do this
for 12 hours?

No!

You got to do all that.

- Today?
- Today.

I'm really a weakling
compared to Channing.

I got to show you how
to throw these sticks down,

girl, because your stuff
is all tangled up.

That is hard work.

Woop-woop!

I gained a tremendous respect
for the employees.

We're doing an outstanding job.

This is what we call sorting.

You're gonna take off
the bad hot dogs,

and you'll put it in here,

and you're gonna
put in good ones

to keep the line full.

Anything
that has casing on it,

you're gonna toss it
over there.

The quality
and the protection they take...

That's bad.

They really take food safety
seriously.

- I'm going to lunch.
- Now?

Put it in the small barrel.
Come on, girl.

It's time to eat.

All right.
I usually sit right here.

- Okay.
- Okay.

- So this is hard work.
- I love it.

I requested it when I first
got here, and they were like,

"Oh, it's too physically
demanding. Women don't do this.

- This..."
- What do you like about it?

It's just the whole
physical labor part.

The hard work about it
is what I like about it.

- Do you get tired?
- Sometimes.

Kind of got
to keep going, pushing.

Pay the bills.
My mom is disabled.

She can't work because of a lot
of medical issues she has.

She's constantly in pain,

and I have
a four-year-old daughter

that I also take care of
by myself,

and my twin sister
also lives with me

because she can't afford
to live on her own right now.

So you're supporting
three people?

- Yeah.
- Plus yourself.

Plus myself.

I pay for food, rent,
all the bills.

I pay for my car,
gas, insurance.

Everything is being
paid for by me.

I was working since I was,

like, 12 years old
to take care of my mom.

She started getting sick.
I had to stop.

Well, you finished high
school doing... still working?

Oh, yeah.
I finished high school.

I got one class
of college to go,

but I had to stop
because of my daughter,

and I had to work so much
I couldn't go to school.

My mom can't physically watch
my daughter.

Channing is amazing.

- It's time to go?
- Yeah.

- Okay.
- We got to stop.

She's very strong,
physically,

but she's also strong
in her personal life.

She's the only source
of income in her home,

and she takes care
of everyone.

You just can't quit.
Anything you go for,

you got to do it
with all your heart.

That's what I do.

She doesn't give up.
She keeps driving ahead,

and I really admire
her fortitude and her strength.

Boom.
You got it.

That's all you got to do.

Today,
I'm in Midvale, Utah,

a suburb of Salt Lake City.

I'm gonna be working
with the night manager,

doing the closing shift.

Order number 65.

This store is one
of our lower-performing stores.

It's been increasing
through better management,

but it can increase
at a better rate,

and that's why I'm here.

- Hey.
- How you doing?

Good.
Is Zavier here?

- Zavier?
- Awesome.

- There she is.
- Are you Zavier?

- Yes, I am. Hi.
- Hi. I'm Louise.

Zavier, night manager here
at Wienerschnitzel.

So tonight,
we're gonna kind of get you

on some drive-through,

and then we're gonna
shut down the store.

All right.
Come on back.

My first impression of her

is that she's a nice person,
you know?

Here.
I'll hang it up for you.

- Oh, thank you.
- Yeah.

I'm a little nervous

because I don't normally
train people of her age.

I mean, I don't know
how old she is.

I'm afraid to guess.

It's not nice to guess
a woman's age.

All right. There's this,
your glorious headset.

Okay.

When someone comes
through the drive-through,

and you hear the ding,
you press it one time.

- You're talking to them.
- Oh, okay.

You press it one more time,
you're not.

Welcome to Wienerschnitzel.

Go ahead and order as soon
as you're ready.

- Five corn dog special.
- All right.

And then
I would also like a large fry.

All right.
Five corn dogs and a large fry.

Your total is $9.32
at the window.

- Thank you.
- All right.

So let's come
over here really quick.

Let me show you
how this works.

So you take it over here.
It'll send to this one.

It'll pop up with their total.

You just click on it.

It's $9.32.
You just open it up.

Tell them, "Hi.
How's it going?"

- Hey. Hi.
- Hey.

What kind of dog is that?

It's so cute.
Oh, is it soft?

You're very pretty.

She talks a little bit
too much.

- I'm in training.
- Are you in training?

- I'm in training.
- Okay.

Ooh, I like your sweater.

In fact, your sweater
and her pants go together.

Most people don't come
to have

a conversation with the person
at the window.

- How are you doing?
- Oh, not bad.

- Nice night, huh?
- Yeah.

You're getting a line
back there.

Yeah.

What's going through my head is,
"Come on. Hurry up.

"These orders need to get out.

"Like, you don't need to talk

to every single person
that comes through."

You got to be friendly.
You got to talk to them.

But then you got to also,
you know,

- keep to your business.
- Okay.

I'm gonna go start some stuff.
You got this.

Holler if you need me.

Hi.
Welcome to Wienerschnitzel.

I'll take your order
when you're ready.

Let me get two
chili cheese fries.

Okay.
Anything else?

And you know what?
You know what?

Can we take off one
of those chili cheese fries,

and then let's make it
a number one?

Oh, so do you want only one
chili cheese fries now?

All right.
So we can start all over.

All right.
Let me start over.

Hold on.

I don't know
if I'm just stupid,

but I have the hardest time
with all the buttons.

So I was in a panic mode.

Okay.
Hold on.

When that happens to me,
my mind starts

sending off alarms,
and I can't think.

So that even makes it worse.

Do you know how to get into it?
Click on it.

- Click on here?
- No. The order.

- This here?
- The order.

- Oh, this is the order.
- Yeah.

Why is it so confusing for me?

I'm hopeless.

Your total is $5.36.

We'll see you at the window.

- Is that good?
- It's good.

- They can still hear you.
- Oh!

So you click it one more time,
and then they can't hear you.

The headset's confusing, and I
can't tell when it's on or off.

- I forgot to give the amount.
- Oh, [...].

Yeah.
That's what I'm saying.

I may have said
some bad language.

Oh, [...]! Ooh!

Sorry.

She is not cut out
for fast food business at all.

One medium Dr. Pepper float.

No. Totally wrong.

We need to hurry
these orders up.

- They're starting to pile up.
- Okay.

Here you go.
Have a nice night.

Thank you very much.
You too.

Welcome to Wienerschnitzel.

Please take a look over
our menu.

We'll be with you
in just a moment.

There's your two chili cheese
dogs and your corn dog,

and then we'll get
your ice cream right out.

All right.

Zavier is really good
with customer service.

The only problem I have
is it gets really busy.

I'm sorry about that wait, man,
and that's $10.72.

I think it's the lack
of staffing.

These people drove away,

so we have to go ahead
and cancel that order.

There were three people
on this shift.

Your two mustard dogs, all,
they'll be right up.

There should be four.

All right.
Sorry about that, sir.

- There's that for you.
- No problem.

So now
that we are done here,

we're gonna go close up
the store.

Make sure my lobby
looks nice and clean

- for the people in the morning.
- Okay.

All right, starting off, every
table needs to be cleaned off.

So just from here back,
just spray it down.

Wipe it down.

Wow, this stuff's strong.

Oh, yeah.
It's strong.

- That's great.
- And we water it down.

Have you worked here
a long time?

- Two years.
- Two years?

Right now,
my goal is to get a car.

I've been paying for God knows
how long... like almost over

a year on a car that I haven't
been able to drive

because the transmission
went out.

Once I get a car, move up...

you know what I'm saying?

Like, I'm going
to college this fall.

So I don't know.
I want to go, like,

for business.

- Can I ask you how old you are?
- I'm 19.

So you started working
at a young age.

Did you have to support
yourself or...

I mean, kind of.
Me and my mom, you know,

we had a lot of troubles back
when I was living with her.

I mean, my mom
at that point was on drugs.

I was always kicked out
of my mom's house,

like, living in parks and stuff
at, like, 15 years old.

So are you living
on your own now or...

Me and my girlfriend
live with her mom.

I pay rent, though.

I started working at 17,

but my whole goal was
to run away from home.

My family
was extremely violent.

If I had stayed where I was,

I would've killed myself.

I had already tried.

Just luckily, it didn't work.

- Yeah.
- But I couldn't...

I couldn't stay there.

I was in the same position,
you know, with my family,

with... I was just done.

I was... you know,
I was... I don't know.

I was just
really emotional about it.

Everything just kind of came
festering up to one big thing.

So I mean, I understand.
I've been there, you know?

I basically woke up
in a hospital,

and they were asking me
all these questions

and basically told me
I had no choice but to go here

because they were concerned
for my safety.

What do you mean,
you woke up in a hospital?

What happened?

Well, because I tried
overdosing, so...

- You and I are still here.
- Yeah. Still trooping along.

- Right?
- You must be a survivor.

- Huh?
- Still trooping along.

- Right?
- Yeah.

Zavier and I have
so much in common,

as far as our childhood.

We both did whatever we could
to get out of that situation.

- Let's sweep this up.
- Okay.

- Let's get going.
- Okay.

Luckily, from the time
I left my parents' home,

my life continued
on a very positive course.

I think we're just about
good up here.

- Everything looks good.
- Okay.

And I just pray that that's
what happens to him.

This morning,
I'm in Amarillo, Texas,

and I'm gonna be working
with the franchise owner.

The franchise owners,

to Wienerschnitzel,
are everything.

Without them,
we don't have a company.

This franchisee took over the
business about two years ago,

and in the last six months,
he's really improved his sales.

I'm hoping to see what he's
done because it might be

something that we can use
to help other franchisees.

- Hi. How are you doing?
- Good.

- I'm Louise.
- I'm TJ.

- How are you?
- Nice to meet you. I'm...

- Nice to meet you too.
- Yeah.

I'm the operator,

owner here
at the Amarillo store.

Before we get started,
let's get you a name tag.

Okay.
Great.

We'll go over here,
to the office over here.

- What time do you open?
- 10:00 a.m.

- There you go.
- Thank you very much.

- I feel official.
- Oh, yeah.

You know, before we get going,
what is your business?

- Wanting to have a cafe.
- Oh, okay.

Hopefully,
we can franchise it.

- Yeah.
- I'm just curious.

- What is the best plan?
- Oh, yeah.

There's two different sections.

There's a full franchise,

and then there's
a limited franchise.

The full franchise... it costs
a little bit more money

to get into.

You got a little bit more
control over the business.

You're gonna make
a little bit more money.

But when it comes
to the limited side,

it's more of, like,
a "glorified" store manager.

I do exactly what
they tell me to do.

If I had the money...
full franchise.

That would be my dream.
Right now, it's just,

you know, working hard,
and trying to get there.

You know, it's trying
to save the money up

because it's a lot...
it's a lot more

to get into a full franchise
than a limited.

You seem like you like
what you're doing.

Oh, I do.

I mean, I've been around...
I've been around Wienerschnitzel

since I was 19.
I'm 27.

I'll be 28 in August.
I'm just, you know...

- Are you married?
- No, no.

I just... I have a girlfriend,

and you're gonna
be working with her here

in a little bit... Rhondelise.

- Wow.
- Yeah.

So let's go and meet her.

- I'll follow you.
- All right.

- Rhondelise?
- Hi!

This is Rhondelise.
This is my general manager.

Hi. Louise.
It's nice to meet you.

Rhondelise.
Very nice to meet you.

All righty.
Are you ready to go?

I am so ready.

Okay, first thing
that we're gonna do

is get ready and make sure
all the registers are counted.

Add it all up
to make sure it's 100.

There is no rush... we just want
to make sure money's right.

Okay. 25, 30, 35, 39.

Awesome.

We have quite a few people
check the drawers

all the time,
just to make sure, so...

- Oh, they do?
- Yeah.

We've had a lot of people
very not-trustworthy,

kind of, unfortunately.

And so now,
we have this chain safe.

It used to be just
in a bank bag down here.

I'd rather have one that's,
like, bolted to the ground.

Yes.
They actually used to have one

of those down there,
and do you see where

- all this kind of...
- Yeah.

Previous owners
took everything out.

- Is that insulation?
- Yeah.

That's insulation.

For us not to replace
the equipment

when it's our responsibility...
that's part of our job

for a limited franchisee,

to make sure his equipment
is always working.

Our area director
wouldn't listen to us.

The franchise
area director doesn't say,

"You need a new safe."

This is crazy.

Our area director...
any of our repairs,

we always submitted to him.

We actually just got
a brand-new steamer,

thank goodness, but we actually
submitted for it

well over about two years ago.

Heating stuff up
in a microwave,

like, food quality was lost.

The steamer's used
to steam the buns,

and it keeps them moist.

To hear that they've had
to use a microwave

for two years
is so infuriating.

Now, do you still have
the same area director

that wouldn't listen to you?

Yes.
We do. Yeah.

Unfortunately, and so then...

Unfortunately?
You don't like him?

I don't really know him
as a person,

but with Wienerschnitzel,
they teach in every kind

of literature that I see,
like, positive reinforcement,

and if you have negative
attitudes floating around,

it just kind of brings down
the whole ship.

You know, with corporate,
he's our only person

that we can talk to.

You know, like, I've never
really met anybody else.

Yeah.

TJ and Rhondelise
are successful,

even though they haven't
received any support from us.

Do you know how to dice
an onion?

Kind of, yeah.

That has to change.

Let me show you
how to do this.

Cool.
We get a cutting board here.

So you want to cut off
the ends.

Cut them in half.
There we go.

And then it creates...

Yeah, a smooth surface.

Yep. Now, all you got to do
is do that.

And you go with the grain.

Yes. Mm-hmm.

So Rhonda was talking to me

a little bit about your...
is it franchise area director?

- Mm-hmm.
- Is he really,

really a bad guy?

He needs to learn
how to talk to people.

The best way of putting it is,

we all see Wienerschnitzel
as our family.

So how am I supposed
to make my family happy

when I got an uncle coming
in every three months,

focusing on what
I'm doing negative

instead of what
I'm doing positive?

I do exactly what
they tell me to do.

I'm up double digits in sales,

and even if you do get that,
it's not appreciated.

Another instance
was December 28th.

It was a Sunday, and there was
a blizzard coming through.

You might've heard
about it in the news.

They closed
the whole city down,

and we all made a decision
as a team, as a family,

that we were gonna
close that day,

because a lot of our employees
don't have cars.

We can't make them walk
through the blizzard like that.

So we didn't hear anything
about it until the phone call

from the area director
being like,

"You know you're not supposed
to close without permission."

We got written up, and it was
a breach of our "contract."

A letter of default means
it's against your contract.

- And that's what you got?
- Yes.

And after two or three of them,

they can just
take your store away.

I am so disappointed
with the lack of compassion,

the lack of support.

That was a big downer,
a real big downer,

because I've been so passionate

about Wienerschnitzel
since I was 19,

and I knew we made
the right decision.

But they didn't see it as...
like we saw it,

and so we were all shamed
for doing the right thing.

When I get back,
I'm gonna have a talk

with the franchise
area director.

He's obviously not doing his
job, and what he is doing

is discouraging them
when they're trying so hard.

Perfect.
Yeah. It looks good.

And it's absolutely
unacceptable.

Whenever you begin your
business, just make sure

your employees are what's gonna
help you drive your business.

You want to have their back
so they can have your back.

There's been times
where I had employees

that couldn't afford eyeglasses
and... or, like, eye exams.

So me and Rhondy
packed them all up in our car,

and we drove them to
the eye exams and paid for them.

- Oh, wow.
- Another...

Are those employees
still with you?

Yes.
So...

One of the best things

that has come out
of this journey

is the people that I've met.

They work so hard,

but we're not giving them
the support they need.

You ready to teach her
how to put together

- the ice cream machine?
- I sure am.

I want to give them
every opportunity to grow

with this company, and I'm gonna
do everything in my power

to see that they succeed.

- And you do this every day?
- Yes, ma'am.

Coming up,
Cindy's employees

think they're participating
in a different reality show.

If I put a nose ring in,
would it help?

How will they react

when the boss reveals
her true identity?

You are on Undercover Boss.

Oh, my gosh!

Bye-bye, nose ring.

This journey has been
absolutely amazing,

because it's given me
the opportunity

to see things
in a different way.

I cannot wait to start
instituting the vision

that we have for our company.

- Howdy.
- Hi. How are you?

I'm good.
I'm Zavier.

Hi, Zavier.
It's nice to meet you.

Do you know who I am?

You look familiar.

If I put a nose ring in,
would it help?

- What?
- Oh, my gosh!

I'm Cindy Galardi Culpepper.

I'm CEO of Wienerschnitzel.

- You're Ms. Galardi.
- Yes.

And you are on Undercover Boss.

- Are you kidding me?
- No.

Well, we did a good job, then.

You did a great job.

Brock, you're amazing.

Here you are, having gone
through such a tough time.

I was using meth for four years
and heroin for three.

- Wow.
- I was like,

"I could do way better,"
and here I am to this day.

- I admire you so much.
- Thank you.

And I think you're such
a remarkable young man...

- Thank you.
- That I'd like to mentor you.

Great.
Thank you.

Also, going through your store,
that colored screen

- you had was terrible.
- Yeah.

I couldn't tell the yellow
from the yellow,

and so I think that I can make
it a little easier

- by working on the screen.
- Totally.

Great.

The other thing is
I want to do something

very special for you.

- Okay. You ready?
- No.

I'm gonna give you...

$50,000.

I'm giving you the $50,000

to go to school,
to help with your car,

whatever your needs are,

to make your life better.

- Can I hug you?
- Yes, please.

I don't think
I've ever been told

I deserve anything in my life.

There's gonna be so many things

that I can accomplish now
with this opportunity,

and it's gonna
help me so much.

It's incredible that...

that it's happening to me.

Rhondelise and TJ,

you gave me
so much information.

It was invaluable,

especially the situation
you brought up

about your franchise
area director.

We all see Wienerschnitzel
as our family.

So how am I supposed
to make my family happy

when I got an uncle
coming in every three months,

focusing on
what I'm doing negative

instead of
what I'm doing positive?

I ultimately take responsibility
for that,

and so I will resolve that
for you.

And as far
as the communication,

he will not be
your only point of contact.

- Thank you.
- Oh, thank you.

And I'm so impressed
as how you work as a couple.

- Thank you.
- So what I thought I would do

is I want to give you
the store.

Oh, my goodness.

Wow.

The value of that store

is in excess of $500,000.

- Oh, my gosh.
- You will be a full franchisee.

Oh, my gosh.

- Oh, my goodness.
- This is like a dream.

It is.

Oh, I am speechless.

You embody what we want
going forward.

- Thank you so much. I...
- Thank you so much.

Oh, my gosh.
This is definitely

a dream come true.
Thank you.

- Let's have a group hug.
- Have a group hug.

For Cindy to do this
for us,

it definitely opens up
a lot more pathways for us,

and we just have so many things
that we can do now.

Wow.

- I love you.
- I love you too.

Zavier, first of all,

I don't recognize you
because of the haircut.

- You look great.
- Thank you.

You and I have some similarities
in our background.

My family
was extremely violent.

If I had stayed,
I would've killed myself.

I had already tried.

I was in the same position,
you know, with my family.

After telling me the hard times
you had growing up,

and to see who you've become
at 19, you are amazing.

- Thank you.
- You said something to me

about how you wanted
to continue with school.

So I'm gonna give you $10,000

to go towards your schooling.

Oh, my God.

You're joking with all of this.

- Right?
- No.

You're gonna make me cry.
Really?

Oh, jeez.

And then you were talking
to me about that car

that you still owe money on
that doesn't work.

Yeah.

How much do you owe
on that car?

1,491... so 1,500.

Well, I'm gonna
pay it off for you.

- Are you serious?
- Yes.

- You're joking.
- No.

Oh, my God.

But you know, I have
one more surprise for you.

What is it?

What can Zavier really,
really use?

And I thought, "Well, maybe
he should get a new car."

Really?

Oh, jeez.
No way.

So give me a hug.

- Thank you so much.
- You're so welcome.

And go see your new car.

No way.

Oh, my goodness.

Oh!

It's beautiful!

My car is paid off,
and I get a new one.

What?

Oh, with that new-car smell.

I never thought I'd have
a brand-new car until I was,

like, 30, 40 years old,

and I could afford to have
a brand-new car on my own.

Oh-ho-ho-ho!
Oh, yeah.

Channing, you are so amazing.

I can barely lift one rod
with those hot dogs on it.

- Gotta let 'em go!
- Oh, no! Oh!

Get another one.

I got it.

I was so impressed

with the food safety
the company takes,

and it's all because
of the people that work there.

So I would like to do something

- for the employees at Kent.
- Wow.

And so I'd like
to give you $10,000.

- What?
- And you and I will collaborate

on, "What can we do to show
Wienerschnitzel's appreciation?"

That is amazing!

I don't even know
what to say right now.

You are amazing,
and you've told me something

about what you do
for your family.

I do everything
for them I can.

Like, financial stability
and love...

that's all I want
in my family.

I want to do something
special for you.

I'm gonna give you $40,000.

No way!

Oh, my God.
My mom... oh, my family.

That's all I ever wanted,
was to make them happy.

That's all I care about.

If that 40,000 enables you
to buy a house

or whatever it is

that you think will make
your life more complete,

that's what it's for.

That's crazy.
Thank you so much.

I have no idea how
to thank you for this.

Thank you, ma'am, so much.

You're so welcome,
and you're so deserving.

Thank you so much
for everything you do.

- Hey, Mom!
- Hey, Channing!

- How'd it go?
- Okay.

So the real show

that I was on
was Undercover Boss.

- Oh, my God.
- I know, Mom. Okay.

So she gave me $40,000,
Mom,

- to do what I want.
- No, Chan...

- Yeah, she did!
- No, Channing!

Yes. I told you
I'd always take care of you.

This is a blessing
from her, Mom.

I get to help my family even
more than what I dreamed of.

That's like a whole two years'
worth of salary right there.

We're getting 40,000!

Whoo!

Sync and corrections by explosiveskull
www.MY-SUBS.com