All language subtitles for Undercover Boss S5 EP6 Alfred Angelo

Translated By The Community Of WWW.MY-SUBS.COM

Since the
premiere of "Undercover Boss,"

more than 60 bosses have given
away nearly $6 million.

I have a check for $250,000.

Oh, my God.

...And implemented sweeping,

company-wide changes...

As a company, we're actually
going to restore the 401(K).

It's a million dollar expense.

...To benefit the lives

of more than 40 million employees.

Some people, I just want to punch them

in the face sometimes.

But not everyone
deserved to be rewarded.

Someone's not saying something!

Welcome to "Moo's."

I've had one minute of training.

If you can't do it,
then you can't do it.

I know how to grow
some really good weed.

If you're really interested.

I'm talking, and you come back here,

"I need dippin'. I need dippin'."

Y'all better chill.

Tonight,

the latest boss
to put it all on the line

- is Paul Quentel...
- What's going on?

- Ah!
- Oh!

The president
of "Alfred Angelo,"

one of the largest
bridal retailers in the world.

It makes you look very voluptuous.

Yeah.

In order to find out
what's going on

- in his company...
- So check it out.

I could, like, do these...

...He'll flex his
muscles and go deep undercover.

You can't tell I'm a personal trainer?

No. You could just be a buff guy.

A buff, hot,
sweaty guy right now, actually.

I don't know about the hot part,

but you might be sweaty.

No, I meant... I meant warm, not...

I call it "shakin' the butt."

By working in the field,

this former model will find out
what it's like to be a man...

Hi, ladies. How are you doing?

...In a women's world.

It really brings out your eyes.

I was thinking the same thing.

This is a first for both of us.

Oh, my gosh.

It's like being a newborn.

And along the way...

...He'll meet an
extraordinary employee

that will change his life forever.

Coming up next,
on "Undercover Boss."

Undercover Boss 5x06 - Alfred Angelo
Original air date November 1, 2013

Sync and corrections by atrn97g
for www.MY-SUBS.com

Headquartered
in Del Ray Beach, Florida,

"Alfred Angelo"

is the world's leading
manufacturer and retailer

of bridal apparel.

I like this.

Leading this $90 million-a-year

matrimonial mega-brand is one man.

My name's Paul Quentel.

I'm the president of "Alfred
Angelo, incorporated."

"Alfred Angelo" started
with Alfred Angelo Piccione,

an immigrant from Italy,

with his wife,
Edythe Piccione, 80 years ago,

with a single bridal shop,

and has grown today
to be a worldwide company.

We operate in all 50 states in the U.S.

Worldwide we have

over 1,500 retailers in 34 countries.

Last year, we produced almost

500,000 bridal
gowns and bridesmaids dresses.

And it's still
a family-run business today.

I'm not from the bridal industry,

and that's been a very
interesting challenge.

But I have a lot of experience
in other industries.

I have modeled on and off
for more than a decade.

When I made the decision
to get my M.B.A.,

I quit my job, sold my car,

and modeling helped me make ends meet.

How's everything?

Good.

Ladies.

I joined "Alfred Angelo"

a little more than two years ago,

an it was an opportunity to have someone

with a fresh set of eyes come in

and make a contribution
to the organization.

I definitely bring
a certain business discipline.

We faced a lot of unique challenges

when I joined "Alfred Angelo."

There was a disconnect
between the family culture

that exists in this organization

and what happens in the front lines.

I love the length.

My job was to help reconnect that.

Accomplishing that goal took
a change in management to get

the kinds of personalities
in place that shared

the same ideals for what
we wanted to accomplish.

And they can order
any color for the dress,

any color for the flower.

Professionally, most people
describe me as very demanding.

The whole collection will be
short and long this time, right?

- Yep.
- - I'm direct.

I don't pull a lot of punches.

And you don't know this,
but I'm incredibly funny.

Anybody home?

Daddy!

Guys? Hey, hey!

What's up, B?

My family is the most
important thing to me.

They're really
the cornerstone of who I am.

Who wants to do their marshmallows?

- Me!
- Me, me, me!

Remember, don't burn it.

The real boss of my family is my mom.

Sorry, dad.

Honey, cheers.

Cheers, baby.

Love you.

I love you all.

Where's my drink?

I'm a little nervous.

Bridal is an incredibly
competitive business.

We really have to be doing everything

we can to be successful.

We get a lot of positive
feedback in our stores,

but we also sometimes
get negative feedback,

and I really want
to understand what's happening

in those situations.

We really have no margin for error.

Fits perfect.

You know, now is the
time for me to go undercover.

I've made a lot of changes,

and I want to know
if it's really working.

Currently, we're number two
in the bridal market,

and it's my job to make us number one.

Throughout my undercover journey,

I'll be posing as "Lee Jeffries",

a personal trainer
and an aspiring entrepreneur

competing to win money
to start his own company.

My employees will be
tricked into thinking

that they are on a reality show
that isn't "Undercover Boss."

I wish I could draw like you guys.

I am not talented like you.

You must have got your...

What's going on?

- Ah!
- Oh!

You look so funny!

Daddy, that looks nothing like you.

- Daddy?
- Yes?

This is you.

I think you look hilarious!

When I joined "Alfred Angelo,"

I didn't know anything
about the bridal industry.

My glasses.

What do you think?

Too big.

Now I know more, but I've never

been fully immersed
in the bridal experience

and that's what I'm hoping to learn,

so I can take this company
to the next level.

- Bye, daddy!
- Bye.

Today I'm in Cherry Hill, New Jersey.

I'm going to be working
with the store manager.

Our managers have to be
good at establishing

the tone and environment
of the stores and making

sure it's an atmosphere
that's friendly and inviting

and making sure operations run smoothly.

This is one of our top
performing stores.

And a year ago, we had a lot
of online complaints.

They've turned that around,

but I want to see the impact for myself.

Good morning.

Is Alona here?

"ALAN-a."

- Al-LAN-a?
- Yes.

Excuse me. I'm Lee Jeffries.

Nice to meet you, Lee.

Nice to meet you.

When Lee walked
in, I saw his clothes,

and I was like, "where's he going?"

"Is he going to the gym
or is he coming to work,"

because he was a little
under-dressed for the occasion.

We're going to be doing
a couple of things.

Cleaning, taking brides.

- We'll see...
- All right. Well, let's do it. I'm ready.

All right.

Whole floor and fitting rooms.

It probably should take you ten minutes.

- Okay.
- There we go.

All right.

This works for me.

Make sure you...

- Do it quickly?
- Yes.

When Lee was vacuuming,

he kept looking at himself
in the mirror,

checking out his muscles.

You know, I'm a personal trainer.

Oh, perfect.

So check it out.

I could, like, do these...

for awhile today.

We don't have time for that.

Lee, you almost done?

I have one dressing room to... well,

I kind of have
that whole side to do too.

So you only got
through two rooms so far?

And we have ten of them.

I better pick up the pace.

So just go grab the vacuum from him.

So Alona told me I'm going to take over.

Oh, okay.

We needed to open the store,

and he was just doing it
a little too slowly.

So this is Chrissy.

- Lee Jeffries.
- Hi, Lee.

Nice to meet you.

I... I like this.

You like this?

Yes. You look nice.

I try. You can't tell?

I'm a personal trainer.

You know, you could just be a buff guy.

A buff, hot,
sweaty guy, right now, actually.

I don't know about the hot part,

but you might be sweaty.

No. I meant... I meant warm, not...

Yeah. Okay.

Thanks, though.

All righty.

To get everyone motivated,

we need to get super-charged,

- so that we're ready for the day.
- Okay.

So we're all going to get super-charged.

And what's super-charged?

Super-charged is something
that my son does.

One, two, three.

Wait.

You didn't do it!

I didn't know what you were doing.

Super-charging.

- Okay. Ready?
- - One, two, three.

Super-charged!

This is our appointment system.

So it says we have two brides.

Because the person that
helped her is not here today.

They work on commission?

Mm-hmm.

So does she get that if...

She does.

The thing about our commission
here is you don't get it

until the dress comes in, which won't be

until about three months down the line.

So sometimes it's hard
to keep employees here.

I got it.

So like, I've had a lot

of really good employees come in here,

just like, "I can't survive."

"You know, I have to"... you know.

- Like, girls that can't...
- Because they need

- the money today...
- They need the money.

Not in three months.

Exactly.

Alona has just raised
a really crucial issue.

The associates work

on a combination
of hourly wages and commission,

but they don't actually
get the commission

until the bride picks up the dress.

It's hard to stay motivated

when you're working on $7.50 an hour.

You know what I mean?

That's a problem,
because the people who really

need the money may have to move
on to a different job.

Heather?

- Yes.
- - Hello!

We have to find a solution.

And me and Heather,
we'll take it from here.

That's great.

I'll be waiting right here.

All right.

All right.

So she has her slip and her bra on.

And why don't you lace her up?

- Okay.
- This is a corset back.

Lace it like a shoe string.

That looks like it'll take a long time.

Is that too tight?

No, that's fine.

I'm definitely nervous.

This is my first time
putting on a bridal gown.

You want to go a little
faster, so you don't...

so she's not holding up her gown.

Who knew a dress would be
so complicated, right?

Right? Sorry.

Now it's not secured.

I'm not 100% sure I'm doing this right.

Yeah. I like the...

Did you tell me to fluff the front?

I like the color because...

Yes, you see where the crinoline...

I don't want to go to jail today.

Lee was definitely

out of his comfort-zone.

So you're going to take
her measurements.

We take bust, waist, and hips.

Taking a woman's measurements
is definitely

not something we usually do
in the boardroom.

This is a first for both of us.

Oh, my gosh.

Yes, come through.

It's like being a newborn.

Lee is talking a little too much.

I once wore peach.

We got married in a gym.

Oh. Nice.

- You want help?
- Okay.

Now give me something, you know,

like... like a Lee Jeffries kind of.

Nice! I love it.

It needs to be less about him
and more about the bride.

You want to dance with her and
see if she can dance all night?

Sure. Yeah.

Aw. How nice!

I like it.

I call it "shakin' the butt".

I do this sort of thing.

So I rock the butt.

Lee does have a lot to learn
before he's ready to work here.

So why don't you go ahead
and stand up here?

- Okay.
- Is this the dress?

It might be, I think.

It's so pretty.

Beautiful.

Alona is terrific.

She's full of energy,

and you can tell
that she really enjoys her work.

Thank you.

It was great meeting you.

Thanks, Heather. Bye.

Customers are our customers

- for so long...
- Mm-hmm.

that if we mess up
one thing along the way,

they become upset,

because it's a very
sensitive time in their life.

And then they go writing to
blogs, writing on the Internet.

You guys get complaints here?

We do. We do get complaints.

It comes with the business.

The bridal industry is one
of the most complained about.

Sometimes it is things
that my staff has done.

Sometimes it's just like, they're

trying to get over on you.

They know that they're wrong and
they come in ready for a fight.

"My dress doesn't fit",

and you're just like, "okay."

"Let's see what's going on..."

and they just... they just come
in ready for a fight.

So it hurts your feelings.

It's kind of an emotional thing,

because you tried so hard.

Alona made an interesting point

about the nature of online complaints.

We are dealing with a bride
at a very emotional time,

on a very emotional topic.

And it makes me realize, as president,

that negative comments
online don't necessarily

reflect the job our employees are doing.

So right now, we're going
to change one of the mannequins.

It's kind of nice to work

in the bridal business and... nice and,

you know, heartbreaking sometimes.

You see everyone getting married,

you're like, "oh, my God!"

You're not married, yet?

I'm not married yet.

Me and my boyfriend were
planning on getting married.

We don't have parents and all
that that can pay for a wedding.

We don't have much money.

But you're excited to get married?

I am. I'm excited to get married. Yes.

This girl that came in,
she's actually getting married

at the venue that I would
like, my dream venue.

Oh, what venue is that?

It's called the "Tendenza," in Philly.

- Mm-hmm.
- In Philadelphia.

I live in Philadelphia.

And I was just like,
"don't show her my dress!"

"Don't show her my dress!"

Oh, is your dress here?

Yes. That's my dress.

- I love it.
- - Wow.

I think this is probably going to be

the end of what we're going to be doing.

My boyfriend's going to drop off
my son right now.

So how does that work?

He comes into the store?

What do you do?

My boyfriend works late shifts,

so it's all him in the morning,

and then kind of all me at night.

And my son, I don't
really get to see him

as often as I'd like.

- Right.
- He's... he walked the other day,

and someone told me about it.

I didn't even get to see him.

So that's really hard.

It'll never be his
first step ever again,

- you know?
- Yeah.

So sometimes it makes me
feel like a horrible parent.

One day, I hope he understands
how hard his mother works,

why I made the sacrifices that I made.

And... I want to serve
as a good example for him.

Come here. It'll be all right.

- Thanks.
- It's going to be all right.

He's going to know.

Aw, there's my son! Hey!

Hello, come here,

little boy!

Hey, buddy.

What's going on?

Hi, how are you?

- Lee.
- Ryan.

It's obvious that Alona
is making big sacrifices,

missing time with her son, Max,

to come in to work with us.

It's amazing, though,
because her enthusiasm

and her dedication to work,
it still comes through.

Hi, ladies. How are you?

The boss struggles
on the sales floor.

Have you picked out
your bridal gown yet?

Yes. I bought it a week
after I was engaged.

Wow. That's focused.

So that's okay.

Lee, he's not doing too good.

- Good morning.
- Good morning, Tara.

Paul Quentel,

the president of "Alfred Angelo,"

is a boss undercover in his own company.

I'm Lee Jeffries.

Nice to meet you, Lee.

Nice to meet you.

His employees
think he's a contestant

on a different reality show,

hoping to win money
to start his own business.

This is a first for both of us.

Oh, my gosh.

You want help?

His journey
continues in Pennsylvania.

Today I'm in Pittsburgh, Pennsylvania,

working at a bridal show
as a sales associate.

Have you ever heard of "Alfred Angelo"?

A bridal show is a giant marketplace

for newly engaged women to come
and learn about the things

they'll want for their wedding day.

We don't actually sell merchandise here,

but it's a way for us to let people know

about "Alfred Angelo"
and possibly get them

to set up an appointment
at one of our stores.

We do over 100 bridal shows a year.

I've never been to one,

so I want to see
if it's really worth it.

- Deon?
- Hello.

How are you?

Good. Lee Jeffries.

Very nice to meet you.

When I first saw Lee, I'm like, okay,

he's, you know, a hot guy.

This is Kelly.

Hi, nice to meet you.

Hi. Lee Jeffries.

Nice to meet you.

And this is Becca.

Girls love a handsome guy,

so I thought he would be okay.

The goal for today
is basically to talk to people,

introduce yourself,
and bring them to our table.

Let's pretend like I am a customer.

Okay. Hi, how are you today?

I'm fine. How are you?

- Good.
- Nice to meet you. My name's Lee.

Do you already have your dress?

- Um, yes.
- Oh, no.

I'm looking for, like, a "love's
first blush", like a pinkish.

Uh, is "love's first blush" a color?

It is. It is.

If you feel like you're not confident

enough to answer the question

- for the customer...
- Yeah?

Just say, "I'll get back to you."

Because it makes you look incompetent.

Yeah, or let me check with...

Yeah, let me check with my manager or...

I don't want to look incompetent.

That's not what we want, so...

I can't wait to see you do this,

because I think I'm
going to learn a lot.

Lee obviously knows
nothing about bridal.

He has a lot of work to do.

Come on over.

- How are you?
- Good. How are you?

Good. What's your name?

- Alyssa.
- Alyssa. My name is Deon.

So what are you here for today?

I just got engaged last week, so...

Wow! Last week. Congratulations.

You want to take some
of our catalogues...

and possibly make
an appointment at our store?

Um, yeah.

I'm watching Deon introduce
"Alfred Angelo" to a new bride,

and I'm loving everything I hear.

So do you have any bridesmaids dresses?

So would you like to make
an appointment in our store?

We really take pride in making

the bride feel happy for her big day.

How you doing, sweetie?

Good. How are you?

What's your name?

- Tasha.
- Tasha.

- He wouldn't be the groom, would he?
- Yeah.

Have you heard of our company,
"Alfred Angelo"?

- Yes.
- How are you?

Come on over.

He has this way
about him that's very inviting

and very engaging,

and people are really responding.

- Thanks.
- Whoa!

- Have a good one.
- Thanks.

Thanks for stopping by.

- Bye.
- We'll see you soon.

I can't wait to see you do it.

Do you feel pretty confident?

Sure. Yes.

So relaxed and deep breaths.

Deep breaths.

- Hi, ladies.
- - Hi.

How are you?

- Good, thanks.
- Good.

She looked like she was in a hurry.

You didn't approach her the right way.

When you say, "hi," introduce yourself.

Act like you're talking
to your best friend.

I can do that.

Go ahead and try it again.

Are you here looking... are you
here looking for a dress today?

I haven't gotten anything yet, so...

Oh! Well, look...

we're down there if you want to visit.

Okay. All right.

And have a catalogue.

- Thank you.
- Thanks.

Oh, gosh.

You didn't say your name.

You didn't say our company.

Lee, right now,

he's not doing too good.

Have you picked out
your bridal gown yet?

- Yes.
- Okay.

I bought it a week after I was engaged.

Wow. That's focused.

So that's okay.

Do you have the dress already,
like, physically...

Yeah. You do. Okay.

I'm not entirely comfortable

talking to strangers in this way.

Hi, ladies.

How are you?

I don't think this is going so well.

Did you think color themes yet?

- Yeah. Um...
- Really?

You know, I think we actually
have a color called,

like blush something.

I think Lee's a great guy.

He has a bright future ahead of him,

but I think he should
stay away from weddings.

All you have to do is just be yourself.

They... they can smell.

Like I said, they can smell if you're

not being authentic and genuine, so...

Right.

I get what you're saying,

and it's because they start to
feel that relationship with you.

Yeah. So do you have any
questions for me so far?

I'm so interested to learn
how you got into bridal?

I got into bridal because
I wanted to go into fashion.

I love fashion.

That's great.

I've done fashion shows.

I've been designing for awhile,

just a lot of ideas
going through my head, so.

Right. How do you like the company?

I like the company a lot,

but as far as communication
with the corporate office

and the store, it's not too good.

For instance, this dress right here.

Say, for instance,

next year that dress
is going to be discontinued,

which means we can't sell it anymore.

Sometimes we don't get that message.

Well, it's not just
that they discontinue it,

it's that they don't tell you
they're discontinuing it.

That's... yeah.

Deon mentioned
that they don't always know

when a dress is going
to be discontinued.

You have a store manager?

Have you talked
to her about any of this?

Yes. She's like, "it's been
happening for years," so...

Right.

We've got to do a better job
of communicating

all through the organization,

and that really starts with me.

You said you're into fashion.

Yeah.

I have a sketchbook.

You have it with you?

- Yes.
- Awesome.

Oh, I like those colors, actually.

Yeah. I'm... you know,

I'm real eclectic.

I like color.

Seems like you have
a big future ahead of you.

Thank you. I try.

It wasn't always like that.

I am the only one of my siblings
to actually complete college.

You're proud of that, I bet.

I'm very proud.

You should be.

When I walked across the stage
at graduation,

my nieces and nephews
were able to understand

that I'm making a big step,
and I'm graduating.

Hey, you're a role model to them now.

Right. Right. Right.

Do you live with your family, now?

- Yes.
- Or what are you doing?

I live with my grandfather
and my grandmother.

Uh-huh.

I help my grandmother
take care of my grandfather.

So you're helping to take care
of... take care of things there?

Yes. So it can be pretty tough at times.

I learned a lot today.

I learned about the value of our
bridal shows, in particular.

I think they're a great investment.

And it was great to hear

about Deon's passion for fashion.

We better get back to it.

You've done a good job so far.

Ah, it was because of your help.

Come on. Let's go.

He's just the kind of person

that we want
in the "Alfred Angelo" family.

You have to know your product.

So everyone here has
tried on a wedding dress.

The boss gets in
touch with his feminine side.

It really brings out your eyes.

I was thinking the same thing.

And later...

...He works

with one of the most
inspirational employees ever.

Today I'm in Dublin, Ohio,

and I'll be training
as an assistant manager.

Thank you for calling
the "Alfred Angelo Bridal"

of Dublin.

I've made a lot of changes
to all of our stores

in order to make them more efficient.

This is one of our newer stores,

so I want to make sure those
changes are being implemented

and that things are running smoothly.

- Hello.
- Hello.

- How are you?
- Leeanne?

- Yes. Lee?
- Hi, Lee Jeffries, yes.

- Hi. Nice to meet you.
- Nice to meet you.

- Are you excited?
- I am.

I'm so excited to be here.

Awesome.

I want to show you the goals for the week.

I've gotten dry erase boards for each

and every girl on staff.

It gives them their goal for the week.

I really like that.

So this is my goal for the year,

which is $1 million.

My assistant has superimposed
my face on Dr. Evil

for the $1 million.

Bring a little humor to the floor.

I love the creativity of Leeanne.

This is taking ownership of your store

and really giving it a fun
and friendly feeling.

All right, ladies.

If you want to come over,

we're going to have our morning meeting.

I'm going to pull out a stick.

It's going to have an objection,

and everybody's going to come up
with a way to overcome that.

Okay.

This dress is perfect,

but it doesn't fit
the theme of my wedding.

Well, it's your wedding gown.

You can really do
whatever you want with it.

It doesn't have to match any theme.

Excellent. Good job, Sheana.

Nice. Those were good answers.

All right, Lee. It's your turn.

Are you ready?

I'm not really an expert.

I just want to say that.

For bridal gowns. Okay.

I'm not sure I have...

I have the money for this right now.

Well, it sounds like...

I'm sorry.

I'm... I'm in character, right?

- Yeah. Absolutely.
- Okay.

Well, you know, we have
a lot of options for you.

You can make a deposit

and we can work with you to, you know,

help you arrange to pay it later.

- Good job.
- Okay.

Well, part of working in bridal retail

- is that you have to know your product.
- Yeah.

So everyone here has
tried on a wedding dress.

- Yeah. You know...
- Your turn.

It's funny 'cause that's
probably not gonna happen.

No?

How do you feel about a veil
and a headpiece?

That I'll do. No problem.

- Yeah? All right.
- Yes.

Shouldn't I be in front of a mirror?

There's a mirror right over here.

And take a look at yourself

so you get a sense of what
the bride would feel like.

Not surprisingly,
I've never worn a veil before.

And I actually thought, "hey,
I don't look that bad in it."

It really brings out your eyes.

I was thinking the same thing.

He had a great big tiara on,

and I think that he might have
liked that part a little bit.

All right, so I've created
a little task for you today.

Mm-hmm.

We get this down from corporate.

They send us our leads.

So we want to put
all these people in the system,

so they can be contacted.

So we're going to add them.

All these came out of a computer, right?

Correct.

So why are you re-typing
them into the computer?

The computer does not allow
you to copy and paste.

Really? It's a waste of time.

That just seems
like a lot of work, doesn't it?

It is a lot of work.

One of my big responsibilities
is to remove obstacles

that get in the way
of taking care of customers.

All right.

I'm working.

- Takes some time.
- Yeah.

The computer system
is obviously obsolete.

I'm about ready to pull hair out.

We've got to find a better way.

We do have a lot to do today.

Okay. Let me do something.

I actually would really
love to take you out

for some vendor relations.

- Okay.
- We send business to them.

They send business to us.

It's kind of a way to
get traffic in the store.

- Like networking a little, right?
- Exactly.

- I'm ready.
- All right. Let's go.

Today we're gonna go into
this music store right here.

Oh, thank you very much.

You're welcome.

- Can I help you?
- How are you doing today?

Good. How are you? I'm Abby.

- Abby?
- Abby. Mm-hmm.

Nice to meet you.

Well, listen.

We're looking for opportunities to work

with, you know, stores in the center,

where we can partner
together a little bit

on the marketing side.

Something that we would be
really interested

in would be if you have some
bands that would be able

to play a reception for a wedding.

Yeah. I definitely know a few people

that might be interested.

Awesome.

Phone number and our
e-mail address is there.

Okay, perfect.

Leeanne's really good at knowing

how far to explore a relationship.

It's awesome.

So the next place that we're going to

is actually a tanning salon.

Uh-huh.

This would be really great
for our brides.

A lot of them like
to, obviously, be tan.

Yeah. You know, I try to
bronze it up a little myself.

I could tell.

Yeah?

Let's go on inside
and make some connections.

- All right, great.
- Hi.

I work at "Alfred Angelo,"

right across the shopping center.

People that are getting married,

a lot of them want
to look good for the day.

So I think there's kind
of a natural fit that way.

I agree.

Could we leave
you some brochures to keep?

Absolutely.

What better opportunity than to
partner with a tuxedo shop?

- Sure, good luck to you.
- Thank you.

Yeah, I think we made a great connection.

Looking forward to working with you.

Well, thank you.

I'm totally impressed that leeanne took

the initiative to start
this networking program.

You want to head back to the store?

- Let's do it.
- All right. Let's go.

She does a great job
representing our company,

and we're lucky to have her.

I was nervous to come in here today.

Really? Why?

I'm not really much of a bridal expert.

I think you did all right.

Well, you definitely made it easier.

- Yay!
- Yeah.

That's a compliment to me.

I really love the energy in the store.

And have you always been like this?

Have you always been very driven and...

Can't stop, won't stop.

So what are you doing now?

I mean, what are your plans?

Like, more on a personal
level, you know?

Um, next year I'm marrying
my girlfriend,

so I have a wedding to plan for.

- Do you live with your partner?
- I do.

And where... and your
parents and all this?

I have been on my own
since I was, like, 17.

They weren't comfortable
with me in the house anymore,

once they found out about
my sexual orientation.

- That's... that's tough.
- Yeah.

That actually was devastating to me.

Um, and I had to leave.

And there wasn't really
any place for me to go,

so I just packed a bag

and went to someone's house
and slept on a couch.

And that just kind of snowballed
into never really going home.

I mean, where'd you go?

After I overstayed
my welcome a few places,

I ran out of some place to go.

So I went from there
to Penn Station in New York.

So I slept pretty much on a bench

and washed my hair in sinks
and did what I needed to do.

It was time for me to get on my feet,

and luckily, I just...

um, was looking for a job,

and someone was looking
for a... a salesperson,

and from there, I got recruited
to work someplace else.

And I just grew into management.

A lot of people think homeless people,

there's not really anywhere

that they're going to go but down,

but if you really want something

and you go and get it, you can get it.

- So...
- Wow.

I'm actually pretty lucky.

When I hear Leeanne and the things

that she went through,
it's just incredible.

I mean, it's not just all
the things that she's overcome,

it's the person she is today.

She's taken everything that's happened

to her and turned it
into something positive,

and... it's amazing.

All right.

Let's go back and do some work.

I'm in Springfield, Virginia, today,

and I'll be working as a bridal stylist.

I'm at the end of my journey now.

You know, so far, I've learned
a lot of things, good and bad.

How can I help you?

- Oh, Julie?
- Yes.

Our bridal stylists have
the biggest influence on how

our customers feel about their
experience in the store,

because they're the ones that
interact with them the most.

I want to see firsthand
if our bridal stylists

are creating
the kind of family experience

that we want our customers to have.

Good morning.

Oh, good morning. I'm Lee.

Hi, my name is Krysta, and I am deaf,

so don't bother.

- Okay.
- I can't hear you.

Sounds good.

- I'm Lee jeffries.
- Hi.

- Nice to meet you.
- So are you ready?

Okay. Sure.

Hello, thank you for calling
"Alfred Angelo."

This is Krysta.

How can I help you today?

Um, yes, hello.

I think the person who helped me

when I ordered the dress was Marilla?

Okay. Let me go ahead
and put you on hold.

Okay. Thank you.

You're welcome.

How did you... how did
you answer the phone?

- But you can... you can hear?
- Yes, I can hear.

- A little bit.
- I can hear a little bit.

Does the company give you special...

I respect that.

- So...
- That's awesome.

Hi. How are you?

- Good.
- My name is Krysta.

Hi, Krysta. I'm looking for a dress.

- I have... I actually have a couple of...
- Oh!

Yeah, I was on the website.

There's a lot on here, but,

I mean, you know, like, sometimes you...

- Wow!
- Yeah. I know, exactly. A lot.

I got this. Don't worry about it.

Okay.
Okay. Thank you.

Here comes the beautiful bride.

Wow.

All right.

That's...

Take the tour.

Okay, so no. No.

- Ooh, wow.
- That was quick.

Okay. She doesn't like it.

It almost came off. I was...

- Sorry.
- No, that's all right.

Like it?

It's cute, but try something else.

Okay.

Things with the bride
seem to be going just okay.

It's not it.

We haven't found
the dress of her dreams yet.

Okay.

Don't scream all at once.

- Yeah.
- With enthusiasm.

Yeah, she can put that one away.

I need it more up here and around.

- Okay.
- Not necessarily diagonal.

- Not on the diagonal.
- Yeah.

It makes her waistline look wide.

I feel like we're so close.

I know.
But you know,

I'll definitely make
an appointment to come back.

But thank you.

Awesome. Thank you so much.

Thank you.

I've never sold bridal gowns before,

and this just proves how hard it is.

Thank you so much for coming
by "Alfred Angelo."

Okay, thank you.

- You're welcome.
- And thank you again.

The most important thing is
that we make the bride happy,

and even though it's disappointing

not to get the sale today,
Krysta did a great job

creating a relationship
with the customer,

and hopefully,
that will lead her to purchase

a dress from us in the near future.

All right.

You go like this.

How... how do you like working
with "Alfred Angelo"?

Have they been supportive of you?

Yeah.

Now have you always... have you
always been hearing impaired?

Mm-hmm.

Really?

You thought that wouldn't
be a possibility?

No. I never thought I could do anything.

Do you have a husband now?
Are you married?

Wow. Congratulations.

- Oh, thank you.
- When's the big day?

- Next year, May.
- Next year, May?

- Wow.
- Yeah.

Really?

Krysta's attitude is so inspiring.

She doesn't want any sympathy,

and she doesn't want
any special treatment.

Should we do the next one?

Yes, we should.

Working with people like Krysta this week

really reinforces
what a great job they do

creating a family environment
for our customers.

Only the people in the store

that interact with these customers

can create that,

and I need to make sure
we treat our associates

the same way.

Coming up,

the employees think they're
going to decide whether

or not Lee deserves
to win the competition.

How will they react

when the boss reveals his true identity?

My name is Paul Quentel.

I'm the president of Alfred Angelo.

Hi.

Oh, my God!

My week undercover
has finally come to an end.

Today I'm at the Rosemont Manor,

a wedding venue in Berryville, Virginia.

All the people that I worked with think

they have been called here
to give feedback

on whether or not I deserve

to win the money
to start my own business.

They have no idea
why they are really here.

Hello. How are you?

Hi.

Can you tell me a little bit about Lee?

Lee was fun. Nice.

You recognize me?

Um, did you shave?

Cut off all your hair?

I was Lee Jeffries.

Yeah, right.

My real name is Paul Quentel.

- Hi!
- Hi.

I'm the president of "Alfred Angelo."

Oh, my God!

And you're on Undercover Boss.

- Okay.
- It's nice to meet you.

It's nice to meet you.

- It's nice to meet you as me.
- Aw, yeah.

Deon, from my perspective,

you're a phenomenal ambassador
for "Alfred Angelo."

Well, I got into bridal because, um,

I wanted to go into fashion.

I am fashion.

- Wow.
- I love fashion.

I was really impressed.

Thank you.

You showed me your
portfolio of sketches,

which I really enjoyed, by the way.

Thank you.

We'd like to send you
on an all-expense-paid,

four week, $15,000 design internship

with our design department

down at our corporate
headquarters in South Florida.

Wow. I don't know what to say.

You got a suitcase?

I have a huge one.

You inspired me with your story

about how you were one of the first

in your family to graduate from college.

So the "Alfred Angelo" family

would like to make an investment
in you and provide you

with $10,000 to help
support you to enroll

in a formal design school
education of your choice.

Are you serious?

I'm totally serious.

I'm just 25-year-old Deon
from the midwest.

It's awesome. So thank you.

Thank you.

It's an amazing feeling.

It's something I've never...

it's like a feeling I've never felt before.

It was awesome. Thank you so much.

Nice meeting you.

I've learned that work hard,

be honest, be yourself,

and dreams can come true.

How did I do?

You did amazing.

I totally enjoyed our time together.

Thank you so much.

My name is Krysta.

Hi, Krysta.

- Okay, thank you.
- Yeah.

Your story about how you overcame

your hearing impairment,

it was a complete inspiration to me.

Well, thank you so much.

- It was amazing.
- Mm-hmm.

And there's a couple of things
I'd like to do because of that.

One is that I'd like
to have you come down

to our corporate office
and help us work on a committee

to find ways that we can employ
people with impairments

and give them more opportunities
in our organization.

Oh, my gosh.

I would love to work with that.

Thank you so much.

Another thing we'd like
to do is to provide

$10,000 donation to any
charity that you choose...

Oh, my God.

Thank you.

To help people to make themselves better.

Thank you so much.

You know, we talked a lot
about the challenges you face

and you're such... the
strong desire you have to be

- independent...
- Mm-hmm.

And how you
and your fiance want to start

- a new life together.
- Yeah.

We'd like to give you $15,000 to help build

your life and your independence.

I'm proud that I worked for it,

and I'm proud of everything
that's happened to me.

Thank you so much.

I'm feeling great, very overwhelmed.

Thank you so much.

All right?

And... you're welcome so much.

I felt like my life changed a lot.

Oh, my God. I'm sorry.

Alona, you did an incredible job.

You know, I had some experiences

in the store I've never had before.

This is a first for both of us.

I learned, and you were
a great coach for me.

One of the most
important points that I learned

this whole week undercover
was when you told me

that you have trouble keeping employees

because of the commission system.

So we're going to make
a change to ensure

that the commission is paid right away.

Oh! That's awesome.

I had a lot of experiences
in the store that day,

but the best part for me
was meeting your fiance

and your son Max.

I thought long and hard
about what you told me

about the challenges
you face in raising him.

We'd like to give you $10,000
to use for childcare

or whatever Max may need.

Thank you.

- You all right?
- Yes.

You know, you told me you love your job.

You love what you do,

but at the same time, you sort of know

in the back of your mind,

you won't ever be able to afford

that dream wedding or that dream gown.

What was that place that you told me

you wanted to get married at?

The Tendenza.

The Tendenza?

- Well, guess what.
- Oh, no.

We're going to get
you a wedding at the Tendenza.

Oh, my God!

We're going to pay for the whole thing.

Oh!

Now, there's more.

You know that dress?

Yes.

I'd like you to have that dress...

Oh, my God.

On behalf of the entire
"Alfred Angelo" family.

Thank you.

We can't wait to see you in that dress.

Oh. Oh, my gosh.

That's so amazing.

Oh, my God.

I'm so super charged!

Oh, my God!

- Keep up the good work.
- Thank you.

- You all right?
- Oh!

You make me very proud.

Thank you so much.

I'm going to dance at my wedding.

Yay! I'm so excited!

Leeanne, I had an amazing

experience with you in the store.

I can't believe you got me
in a veil and a headpiece.

Does this suit me well, this one?

It does. It really brings out your eyes.

I was thinking the same thing.

You got to be a team player.

Yeah, apparently.

You know,
I learned some important lessons

working with you, too.

And one of them was working
in the computer system.

The company's going to make
an investment of over $2 million

to upgrade our computer systems.

Yay! That's awesome!

You recognize this?

Yeah, a million dollar bill.

I loved how you created
fun incentives and games

and the piggy bank and

all the things
that you had in the store,

so I'd like you to come
to our headquarters

and lead a committee to develop ways

to provide incentives for the employees.

I would love that.

You know, you shared an incredible

personal story with me,

and you told me you wanted to get married.

Mm-hmm.

And you told me you were having

- your dress specially made.
- Mm-hmm.

But I want to make sure "Alfred Angelo"

provides you with any
other dresses you need.

For your bridesmaids, flower girls,

and most importantly, your fiance.

Thank you so much.

You know, probably the most
incredible part of your story?

Hmm?

And I get emotional thinking about it,

so excuse me... was how you told me

about being homeless
for a period of time.

You know, lots of people
have struggles in life.

So "Alfred Angelo"

and the "Alfred Angelo"
family would like

to give you $25,000...

Shut up.

...Towards a deposit of whatever home...

Oh, my God.

Oh, my God.

...You and your partner ultimately get.

Oh, my God.

And we're just so proud to have

you in the "Alfred Angelo" family.

Oh, my God.

And we thought of something else.

- I can't...
- Yeah, I know.

How can you top that?

Well, we figured you were
going to need furniture and...

Oh, my God.

...And probably have some moving expenses,

so we'd like to give you $10,000
to help furnish

and move yourself
into whatever home that is.

Thank you so much.

You're welcome so much.

Can I hug you?

You sure can.

I'd love a hug.

He just gave me so much!

No one in my family
has ever owned a house,

so I will be the first person
in my family.

Thank you again.

You're welcome.

Oh, my.

- Hello?
- Babe?

I'm on "Undercover Boss".

Um... and they just gave us

$25,000 to put down on a house.

- What?
- And $10,000...

For moving expenses and furniture.

Say what?

Remember when you said
things... good things

like this don't happen
to people like us?

You were wrong!

Sync and corrections by atrn97g
for www.MY-SUBS.com