All language subtitles for Undercover Boss S2 EP15 Mack Trucks

Translated By The Community Of WWW.MY-SUBS.COM

Male announcer: Americans
are worried about the economy.

Many of them wonder if our
corporate and elected leaders

have the answers
to our problems.

In these tough times,

some bosses
are taking radical steps

to discover how to improve
their companies.

Each week, we follow the head
of a major organization

as they work undercover
alongside their own staff.

Undercover Boss 2x15
Mack Trucks
Original Air Date on February 20, 2011

This week, the President
and CEO of Mack Trucks,

one of the most
historic manufacturers

of heavy-duty trucks
in the world,

poses as an unemployed
subcontractor

looking for
a new line of work.

- Roger, how are you?
- Hi, nice to meet you, Roger.

Welcome to Mack Truck.

- You ready to get started?
- Yeah, anytime.

Bang it.
Come on, hit it.

You're a minute and
ten seconds in the hole.

Slow, slow, slow,
slow down.

Whoa.

Ah, ah, ah.

No!

Announcer: By working
on the front line,

he'll find out what needs
improving in the business.

They shut our plant down.

Just going from place
to place firing people.

Announcer: How will
his coworkers react

when they find out
he's really the boss?

And how will
it change their lives?

So when we're number one
looking back at everybody,

let's remember this day.

Announcer: Find out next on
Undercover Boss.

== Sync by elderman ==
== for www.MY-SUBS.com ==

Announcer: Mack Trucks,
an iconic American brand,

has been building vehicles
in the United States

for more than 100 years.

More than 5,000 employees
make Mack Trucks

the second largest
manufacturer

of heavy-duty trucks
in the world.

Overseeing this
$4 billion corporation

is one man.

I'm Denny Slagle.

I'm President and CEO
of Mack Trucks.

The company was founded
in 1900

by the Mack brothers.

Mack Trucks is truly
an American brand.

We've been in all the wars.

It really got its name
in terms of the Mack bulldog

during World War I.

The British soldiers saw
the shape of its hood

and the performance
and started to call them

Bulldog Macks

because they were able
to plow through anything.

And Mack has been
sort of interwoven

with American
industrial history

since everything
from the Hoover Dam

to the Empire State Building

to the World Trade Center
at 9/11.

My mom and dad were
very simple people

from the mountains
of North Carolina.

I lived in a neighborhood

where my house was 100 yards
from the city dump.

We didn't have a lot,

but it never felt like
we were without.

My dad was an army veteran.

He taught me the values
of hard work, honesty,

and a basic belief
in the American dream.

Mack Trucks was acquired by
Volvo in 2002.

And then being part
of the Volvo group,

I came to Mack Trucks
in early 2008.

It's almost like
a call to duty.

I grew up with Mack Trucks,

my father was in construction,

so we had Mack Trucks then.

And so I really felt honored

and an awesome responsibility

to take on
this great American brand.

We suffered during the last
three of four years

in the latest
economic downturn.

There was also cost pressures

brought about by some
of our competitors

moving south
of the border.

So we had to make
some tough decisions.

We moved some jobs,

we consolidated
some operations,

and we leaned up.

You lose some good people,

but you learn from that,
you get stronger,

and that's what I'm hoping
happens with Mack Truck.

Is it good, [Indistinct]?

You want to put
some sprinkles?

No, no, no, put it on the--
it's a cupcake.

I love being with my family.
I love my grandchildren.

Okay.

It should
be interesting to see

the kind of things he does
when he's undercover.

[Laughter]

Hopefully he won't embarrass
his family too much.

These are
my steel-toed shoes.

Going undercover gives me
a unique opportunity.

I'm sort of doing a health check
on this organization

because once you make these
very difficult decisions,

it's necessary to look after
the survivors.

See you, baby.
See you.

Have a good week.

I want to hear
what's on their minds.

Not everything I hear
is gonna be right

or able to be implemented.

But by hearing it, I think it'll
help the company get better.

My cover story is
I'm Roger Donovan,

an unemployed subcontractor

trying to start
a new career.

My coworkers are being told
they're involved in a program

where a man and a woman
compete for the same job

at Mack Trucks.

Well, first morning,
the first day.

I'm ready to go.
I feel good.

The disguise seems a bit
nerve-racking.

I believe the last time
I had a disguise

was a toga party in 1977.

Hopefully it'll work.

The engine is
the heart of the truck,

so today I want to go undercover
in our Hagerstown facility

where all of our Mack Truck
engines are built.

The Hagerstown plant
has gone through major upgrades.

They've made a lot of changes
to ensure good quality.

So I hope to find

not only that the engines
are coming together well,

but also
I'm interested to see

how well the employees
are taking up

with this quality movement.

Hi.
How you doing?

- I'm Roger. How are you?
- Great. Tracy.

Okay, so I'm gonna
train you to do my job.

We're gonna have
a wonderful day.

This is an 11-liter engine.

What I do is I put the front
cover on that engine.

These guys move
on their own, huh?

Yes. Don't worry,
they won't hit you.

They have sensors on them.
Wow.

- So they'll stop.
- Pretty wild.

What I want you to do
is everything that I do.

First thing that I do
when my engine comes in

is scan it.

And now the time
is gonna start.

We've got two minutes
and 34 seconds.

All righty.

Then I get this cover.

These things drip
a lot of oil.

Okay.

This was my idea.
I saw it in paint.

And they used to use these

so they didn't get paint
on these heads.

And I just tuck that in.

I'm gonna grease this.
This is very important.

Okay.

If you don't grease this,
it's gonna leak.

And then I'll be in trouble.

Then I'm gonna
go back over here.

This is my robot.

This is the front cover.

It puts the sealant on.

The dull part
is gonna go inside.

The sharp part
is gonna come out.

You're gonna take this

and you're gonna
put it right here

just like that.
Right.

Do not put your hand
inside of this hole.

You can hold it
here and there.

There's a seal
right in here.

You don't wanna
break the seal.

If it breaks,
it's gonna leak,

and that'll be a problem.

And I'm gonna
grab this apparatus.

I call it an apparatus

'cause they didn't
give me a name for it.

It's gonna attach
itself to it.

Push it in just like that.

We used to push them by hand,
and we were getting defects.

So they came up with that.

Then you want to clean

the excess sealant off
up here.

Okay.

Make sure you get
all that off.

And once it moves
out of my station,

then another one
is gonna come in.

And then you just start
all over again.

'Cause I have to keep moving.
The line has to go.

I'm supposed to do
140 engines a day.

You think you got it?

No.

But I think
with a little help

I could maybe try one.

- I trust you.
- All right.

You got it.

I have faith in you.

All right.

And then you want
to tuck that side in.

All right,
and then we're gonna--

You're gonna scan it.

Once you scan it,
the time starts.

It's just remembering
the process is so important.

Okay, whoa, almost knocked
your thing off.

That wouldn't have been good.
That's okay.

And then
apparatus thingy.

Yeah, apparatus.

- You see what you're doing?
- What?

You're putting your finger
on the plastic ring.

Don't do that.

We don't want
to break the seal.

Ah, darn it.

You are the supplier
for the people in front of you.

And those guys are waiting.

They don't have anything to do
but wait on you.

And management,
when you got them waiting

and you got
engines back here,

they're looking at you also.

If that leaks, then I'm gonna
say, "Roger did that."

[Laughs]

No!

Oh, my.

Did I screw it up?

Dien!

He was about to push it in
with his hand.

Okay.

That's Dien.
He's our coordinator.

Looking at you like,
why are we so far behind?

Fix it?

Oh, you're in the hole.

Oh, boy.

[Groans]

Uh-oh, it didn't
like something.

Ah, ah, ah.
You see what you just did?

You're right,
you're right.

Yeah, you're right.

I'm sorry to say,
"ah, ah, ah," but--

No, you're right.

You're a minute
and ten seconds in the hole.

This is pressure.
This is stress.

You have to keep a lot of
things together in your head.

Uh-oh.
You hit that twice.

Start it, start it.

You have got to clean this.

You have to stay focused
and concentrating

and use that grey matter
as well as your hands.

You have got
to calm down.

I know, I am.

You gonna have
an aneurysm.

No, I'm not.

So you do this all day
and go home to--

All day.
Everybody can't do this.

Yeah, no, you're right.

I'm here to attest to that.

Everybody--
everybody can't do it.

It's repetitious.

You do the same thing
over and over and over again.

I love it.

I don't wanna have to worry
about my job.

Yeah.

I worry enough
about the goings-on

outside of my job.

So when I come in here,

I actually
have more tranquility.

I had a heart attack in 2006.

- No, you didn't.
- Yes, I did.

I flatlined about a month
after I turned 46 years old.

Yeah, I worked in Mack Truck
in Winnsboro, South Carolina.

They shut the plant down.

And I guess I internalized
a lot of issues.

So that's why
this is a calming thing

for me to do the same thing
all the time.

Everything else
I tend to worry about.

I don't want this
to worry about.

That's why I told my kids,

"please don't have
any grandkids.

"I don't want any,
'cause I'll worry about 'em,

and it'll stress me out."

- It's break time.
- Oh, good.

So you said you worked
in South Carolina?

So you're from there?

And you came up here as--
- Came up here to work.

I had to come.

So you like
the Hagerstown area?

- I like home.
- Yeah.

You know?
I like home.

I think we all do.

I was off almost two years.

Makes you think about
how people--

how cold people can be.

Just going from place
to place firing people.

It's--

unfortunately too much
of that going on.

Too much.

Prayerfully,
things gonna get better.

I'm optimistic.

It has to.
I got three kids out there.

They gotta
make their way too.

I have kids
and grandchildren.

I know what you mean.

Tracy was one of the ones

that worked in Winnsboro
when we closed the plant.

So you got all family
down there?

Everybody.

When you decide on things

that affect literally
thousands of people's lives,

no doubt that's been
the hardest.

And I knew with every
business cell in my body

that it was
the right decision,

but my heart hurt
with it.

Time to go
back to work.

All righty.

See how good
you're doing now?

Oh, yeah.

Of course I am helping you.

Oops.

Dien!

Announcer: Coming up,
all eyes are on the boss.

You have
to pick up the pace.

Boss man just get on you.
Yeah, yeah.

I call him the warden.

Announcer: And later,
Denny's coworker breaks down.

Our special needs grandkids.

They're missing an enzyme
in their body.

So it's killing them.

Announcer: Denny Slagle,

the President
and CEO of Mack Trucks,

is a boss undercover
within his own company.

No!

You want to grease
that up good.

Announcer: His employees think
he's part of a reality show

where a man and a woman
compete to see

who does the better job.

There you go.

Charlotte listened
and she did it.

Don't bring Roger up in here.
I'm not gonna lie.

Bring Charlotte in.
She can do it by herself.

Train her good, and she'll do
what she's supposed to do.

Announcer: His journey continues
in Baltimore, Maryland.

We're here at the Baltimore
parts distribution center.

These parts warehouses
supply parts to dealers,

who in turn
get it to the customers.

If a truck is down,
the customer isn't making money.

They rely on that truck

in order to put food
on their table.

So it's vital that we bring
the right parts

at the right time
to the customers

to get that truck
back up and running.

Hi, Mike.
I'm Roger.

Hi, Roger.
Nice to meet you.

Nice to meet you.
How you been?

Well, the Yankees are up
two to nothing.

Pirate fan, and I don't have
much to cheer about anymore.

You're not an Oriole fan?

No, I live in Hagerstown.

- And you drive down to here?
- Yeah, it's an hour.

Hour and 15 minutes.
Oh, my gosh.

- You ready to get started?
- Yeah, anytime.

I sure am.

Now you're not a Steeler fan
on top of being a Pirate--

Absolutely.

I was born 20 miles
from Pittsburgh.

- Oh, my goodness.
- I love football.

I coached youth leagues
for 17 years.

Did you really?

I got a kid that plays for
the Miami Dolphins right now,

third-string quarterback.

Before I even get on a truck,
I'll look it over.

- Right.
- This is your steering.

This is your power.

You want to stop in
an emergency, just pull off.

And then we'll--
gotta check my horn.

You don't wanna lay on it,
make people mad.

And these things
will turn on a dime.

Feel safe?

Okay, you pick up
your first order.

Basically what you need
to know today

is the location,
the part number,

and the quantity.
Right.

- So we're gonna head
to 10-13-15-A.

So you're moving a lot of
parts through here, aren't you?

Oh, yes, we are.

"Built like a Mack."
Well, maybe 20 years ago.

- Is that right?
- Yep.

- Okay.
- This is where we're at.

What you gotta do first,
you gotta scan that ticket.

Okay, and then you scan
the part number.

- All right.
- And it's gonna ask you

to scan the location,

and that's the location.

Then I'll bring it out.

We'll stick, uh, right there.

Okay, and then it's telling us
our next one's 26.

You want to give it a try?
I'll try it, yeah.

All right, here I go.
I'm gonna just do that.

And I'm going straight.

Watch where you're going.

And I'm--whoops, I didn't
do that well, did I?

Turned too hard.

Keep it to the side
so you can make that turn

and get in straight.

All right,
and easy on that horn.

Don't blow their ears out.

Slow, slow, slow,
slow down.

Slow down, dude.

Roger made me very nervous

and a little shaky.

Go on straight down there.

- Okay, go straight?
- Yeah.

Oh, you're driving me nuts,
Roger.

Roger would drive me
to drinking.

I'd have to have
a drink after work

if I had
to train him all day.

Sorry, I'm just getting
my feel for it.

Whoa, whoa, whoa,
whoa, whoa, whoa.

Slow down.
Yeah.

That's 32.

All right,
and then I'm going up.

Yeah.

This is pretty high.

Now I can actually feel us
wiggling a little bit.

Well, that's all right.

It's just we're up
so high in the air.

Oh, boy, this is high.

I got these
two puppies here.

- They go in a bag.
- I'm gonna put 'em in a bag.

All right,
just go on down.

You have to pick up the pace.

Boss man just get on you.

Yeah, yeah.

Yeah, here comes
one of the guys.

- I call him the warden.
- Really?

We got this order done.

Now we gotta get it
to the packing line.

Let's do it.

You just send this
down the line.

All right.

I'm gonna send you
on your own to go get this--

- No way.
- Yeah way.

Good luck.

Yeah, thank you.
I'll need it.

All right.

33--whoa.

All right.

35-24.

29.

He's been gone
3 1/2 minutes,

and he's only
two aisles away.

- 29-35.

Gotta make sure it's right.

What? What?

Error?

I'd say go back
to the unemployment line.

Whoa!

I got to drive the forklift.

It's a much harder,
more complicated job

than I had imagined.

Where in the hell you been?

Took you kinda long.

All right,
let's go eat some lunch.

We're gonna park this--
- sounds like a winner to me.

Huh.

- Where are we?
- I usually sit right here.

Right over here.

How's that bumping around?

Does it bother you?

Yeah, I think
I'll do better next time.

How many people work here?

86 total.

How long you been at Mack?

I've been doing this
for a long time,

34 1/2 years.
Oh, okay.

'77 I got hired,
and my little brother got hired.

That's 50 years next year.

All part of the Mack--
- Family.

And then Volvo bought us,

and it's just
not the same anymore.

Oh, okay.
Everything keeps changing.

Yeah, it does.

I had five acres all set up
to build a house on.

- Right.
- That have been paid for.

Right.

We were there 15 years,
then they closed it

when Volvo bought us out.
Okay.

Who's looking out for us?

We've got 12 people
on layoff here,

and they were all offered
a job in Macungie.

Only two of them took it.

Really?

Nah.

Well, a lot of the rumors
I've heard in the past

have come true.

Facebook?
You're on Facebook?

Yeah, yeah, yeah, yeah.

Yeah, I love it.

Mike's been with Mack
for 35 years, bless him.

He's been brought up
in sort of the old school.

And I think that this
is part of, you know,

sort of an "us and them"
that I'd rather not see.

It is something we just need
to work on here,

and we've got to make sure
they have the right information

and good information

so that they can form
a better bond

with not just themselves
but with the company.

Will you be
my Facebook friend?

- Yeah.
- [Laughs]

End of another day.

I was a little disappointed
that they weren't

more sort of bonding
with the company.

People were worried,
are we moving?

Are we going
south of the border?

There is a very
competitive world.

You have to make
the decisions that are best

for our shareholders
and all the people

that rely on us.

It's a heavy weight,
it's a heavy burden.

Announcer: Coming up, Denny
learns how to manhandle a Mack.

We gotta put the hood down.

Bang it.

Hit it like a Mack.

Announcer: And later,
the boss summons

his employees
to headquarters.

I think Roger knew
he couldn't hack it.

Announcer:
Denny Slagle,

the President
and CEO of Mack Trucks,

is a boss undercover
within his own company.

Whoa, whoa, whoa,
whoa, whoa.

Slow down.

Announcer: His employees think
he's part of a reality show

where a man and a woman
compete to see

who does the better job.

We're gonna pull
that part first.

- Okay.
- Just take it easy.

All right, so we're
going to aisle four.

Announcer: His journey continues
in Macungie, Pennsylvania.

Today I'm in Macungie.

I'm gonna be
on the assembly line.

As a result of regulations
introduced just this year,

we've had to do a huge upgrade

to our emissions
control technology.

Hi, Allan?
Yeah.

- Roger, how are you?
- Hi, nice to meet you, Roger.

Welcome to Mack Truck.
Thank you.

So I'm looking forward
to seeing how well

they are being integrated
in the manufacturing process.

We're gonna build
D.E.F. tanks.

It's diesel exhaust
fluid tanks

that are used
in the exhaust system.

It'll cut down on emissions.

So basically our part
is building the steel frame.

We have a back panel.
Okay.

We'll put
our back panel on first,

and throw it to the notch.

This is a bracket
that will be used

to hold a nut plate on.

Are you nervous?
Yeah, a little bit.

That's okay.

At my last job,
I didn't do so well.

Oh, we'll make sure we give
you a good opportunity.

Now we're gonna do
a side panel.

Here we use
two small screws.

Sometimes I run
my screws loose

then tighten them later.

This is the hardest
screw to get in.

You gotta push a little bit
to get it started.

There you go.
All right.

I'd rather you learn
how to build it

then we'll work on speed and
all that other stuff later.

That's probably smart.

Mack Truck's more concerned
about quality.

And quality is what's
gonna sell a truck,

not speed.

I bring it in here.
I'm still holding onto it.

Grab my screw
and hand-start it.

Okay.

All right, now we'll tighten
all four of them up.

I'll let you
have the honors.

Thank you.

Oop, wrong way.

That's not going in.

Here.

Agh.

We'll get it later.

Allan,
he was a good teacher,

but I just feel like
all thumbs out there.

- Roger, over here.
- Oh, sorry about that.

These two.
That's fine.

I'm anxious
to get it out there.

And that's all
we're doing for this one.

I'm gonna let you
build one on your own.

You're gonna build
a 70-liter.

Okay.

Yeah, it goes this way.
Yes.

Now we'll do
our side panel.

Okay.

All right, good.

I'm ahead of you.
I'm waiting on you.

I know, I noticed that.
How'd you do that?

There you go.
Good.

We'll put our paperwork here,

then we'll slide it down
to the next person.

Okay.

One of the things
I wanted to do

is see how well
this new D.E.F. tank

was being integrated
in the production system.

I got very satisfied
with that.

The assurance
of quality was there,

both from Allan's
personal habits,

and despite how I did it,
it came together very well.

I'll show you what we do.

Take my gloves off.
Relax.

Hideaway seat.

Ahh, I see.

So you're trying to get
in the workforce?

Yeah, I was sort of
a subcontractor.

Subcontractor, okay.

And things just stopped.

Oh, with the economy?
Yes, yeah.

There's a little bit more work
up here in the northeast.

Yeah, I hope so.

But still,
then there's more off.

Yeah.

So do you have any hobbies?

Mainly family
and grandchildren.

Okay.

I, um, love 'em.

We have two daughters,
both married.

That's--I'm sorry.

That's all right.
It's worth it.

That's our special needs
grandkids.

Ah.

That's Waverly and Oliver.

Wow.

Oh, they're beautiful.

- They have a disease.
- Oh, what is it?

M.P.S.

They, uh--

- it's all right, man.

It's okay.

They have--it's called
Sanfilippo Syndrome.

My daughter says it's like
our bodies have

little trash trucks,

and they get rid
of all our waste.

And they're missing
an enzyme in their body.

And that enzyme doesn't get
rid of any of their waste.

So it's killing them.

Is that--

How old are they?

Waverly's seven.

Oliver is three.

All I can say is
bless you, bless them.

Yeah.

Waverly and Oliver both
were born with many problems.

And you go to the doctors,

and they say,
"try this, try that.

Wait for this,
wait for that."

And it's just
as time goes on

you go to the next doctor
and he goes,

"I think this is it
or that's it."

Wow, do you get
enough help?

Do you get--

Um, they're 24-hour care.

With a nurse?

Yeah.
And that helps.

But in a year and a half,

I think my wife's
gonna retire,

so she'll be
really available.

His story about having
to run through doctors

to find out what--

what's wrong with
the children

is every parent's nightmare.

There's a lot of people
that have situations

in their lives
that I don't think

sometimes the bosses know
or the coworkers.

And they carry
a lot with them.

You know, I wish
you had ways of help.

You know,
like put a little flag on,

"I need help today."

Or "I need somebody
to care for me today."

They need to sit down and spend
time with people, I guess.

- I have two grandchildren.
- Do you?

Beautiful, and another one
on the way.

Yeah.

So I'm with you on this.

Yeah, love 'em.
Spend time with them.

I will, I do.

And I'm gonna love them
a little more.

That's good.

I'm certainly going
to appreciate

my children,
my grandchildren a bit more

after having met Allan.

You know, when we're
in the workplace,

we don't always recognize
there are people

with problems like
Allan's facing

in their private side.

And there probably
is something we can do

to organize and
support each other

and build on
the family atmosphere.

- 45-liter tank.
- 45-liter.

Okay?

Today I'm back in Macungie,

and I'm gonna join
the assembly line again.

After my time with Allan,

I want to work in another
department in the plant

to make sure this area
is running smoothly

and see how they're feeling.

Looking for Jeff.
How you doing?

- Good.
- What's your name?

- Roger. How 'bout you?
- Tim, I'm Tim.

Jeff's not here right now.
Oh, okay.

I'm supposed to find--

Here he comes.
There's Jeff.

All right, Jeff may.
And your name?

Roger Donovan.

Roger Donovan.
Roger Dodger.

Roger the Dodger.

I'm a technician.

My job is to put
the bumpers on.

All right.

And then I have to put
exhaust stacks on.

Okay, Roger.

This is a bumper here
obviously.

See the holes here?
Yep.

This is called
a stone guard.

What we're gonna do

is put nuts and bolts
and washers on this stone guard.

We're not tightening it.
You take one of these.

Got it.

Now I don't know
if you ever knew this,

but every washer has
a good side and a bad side.

That's the good side.

That's the customer side.

So it faces out.
Excellent.

I'm building a Mack Truck.
This is cool.

Right, exactly.

How long you been with Mack?

I've been with Mack since
December of '98.

December of '98,

so I have 11 years,
going on 12.

I belong to the Vermont
chapter of the Bulldogs.

What it is,
it's a group of guys

that just have Macks.

How many do you have?

I have 13 Macks right now.

- 13 Mack Trucks!
- Yep.

All right, these bumpers,
they're done.

We got that one,
we're gonna put it

on the truck here.

One of the difficult things

is that truck is moving.

So that's
a real big adjustment

to be able to hold the nuts
and the parts and whatever,

and the truck is moving.

Okay, now we'll pick it up.

Aim for that hole.

Yep, put the nut on there.

If you have to, you hit it.

Remember, it's a Mack Truck.

You can--
you can mack it around.

You don't have to--
this isn't a kindergarten.

You can...
All right?

All right, got it.

Now we gotta
tighten it up.

Oops, you all right?

Oops, yep.

When I was
putting on the bumper,

my gun slipped

and just put a tiny
little nick in the thing,

and I thought,
do I tell somebody?

That's it.
You got it there, Roger Dodger.

That bumper is ready to go.
I didn't.

So I hope
whoever gets that truck

sees it as an autograph
rather than a problem.

So this is when
we build our stacks.

Okay, grab one
of them pipes.

See the notches?
That's the top.

We don't want the customer
to get hurt, and it's sharp.

Notice the other end.
Beveled.

That's the bottom,
down where you are.

We're gonna put it on here.

This is a tough one to build.

Shake it around
till you get it, yep.

Trying to get it
up to there but not all--

whoa.
- Is that too much?

We can move it.

Well, it's good to see
these types of jobs,

you manufacture
or you build something.

It's hard
to find that anymore.

We're grateful
they're in America.

You know,
that's the big deal.

Mack is the only one
that's made everything...

Really?

We're gonna put that stack
on the truck here.

All right,
you're grabbing the top.

Gotta angle it
to get into this here.

Angle it a little
towards you.

Towards you,
angle the edge in there.

Okay, now slosh it around.

You're trying
to get it down.

All the way down,
that's it.

Wrong way. You got
the wrench the wrong way.

See, you gotta--
that's it.

Okay, beautiful.

This type of bumper
we gotta put the hood down.

Bang it.

Hit it.
Hit it like a Mack.

All right.

This is the stone guard

with the brush guard,
that, and all of these.

Did good.
[Horn blares]

Okay, break.
We get an hour.

I'm not hungry,
so don't worry about me.

- You're not hungry, huh?
- Get something for yourself.

- Well, okay then.
I don't know, maybe you can--

if you'd like, you could
possibly come to my garage

and you can see some of the--
- I'd love that.

- Would you like to do that?
- I'd really enjoy--thank you.

You gotta come out here
in my truck.

Oh, you got
a Mack pickup truck.

You might figure out
which truck is mine, right?

Favorite thing
to say to my wife,

she'll say,
"where are you gonna be?"

And I say, "honey, I'm either
at work or I'm at my garage

or I'm home."

You know, that's better
than being at a bar, right?

- Yeah, I can see--

- and that's where
I spend my time.

I like driving the trucks.

I've taken a Christmas tree

from Vermont
to Washington D.C.

Wow.

The tree, the one
in front of the capitol.

The last trip was so much fun

'cause we stopped
at V.A. homes.

My truck had trees
to give to the veterans.

God bless our veterans
and the active duty,

the ones
that are there now.

These are
the two buildings here,

and then there's another
building over there.

All right.

This is the main garage
here, Roger.

This here is
the first one I bought.

I don't think we're gonna
get this one started.

It'll turn over, but we
aren't gonna fire this up.

I won't test it.

I got a little problem
that we're working on.

This is the bed
that I replaced.

There's the winch.
I put the winch on.

So therefore when you get,

you know, a sick dog,
a sick bulldog,

you can help it get up
on the trailer,

up on the ambulance.

Then you could see,
I got a few parts here.

How do you get the parts
when you need new parts?

Funds are limited,
so when you wanna buy things

you gotta figure it out,
you know what I mean?

And anyway,
this is an R700, okay?

This is a 1970 Mack.

So this baby
is 40 years old.

She's had a couple of engines
put in her already,

and this has about
800,000 miles on it.

- Wow.
- So jump on up there,

and we're gonna
fire this thing up.

All right.

Throw it in neutral,

if you can figure
the neutral out there.

This is your engine stop,
but it's in.

Fire it up.

[Engine starts]

Give it a little gas.

You're smoking it out here.
See it?

Give it gas.

All right, we're gonna
shut it down there.

Turning over that engine
and watching him light up

really sets the feelings,
the emotions

another level higher.

It's more than just a truck.
It's more than the brand.

It's something bigger
and more meaningful.

Appreciate you
coming down.

Okay, back to work.
Okay.

Well, my journey
is just about over.

I really enjoyed
meeting Jeff.

He really eats, sleeps,
and breathes Mack.

I'm happy to say that I found
spirit and pride.

Now I feel
an awesome responsibility

to make sure that
the market understands

the pride
of these people

and what they put into
these products,

and that's built
here in the U.S.A.

The decisions
I take in the future

will be made with
a little more empathy

and a little more
understanding

or the consequences not just
from a business standpoint

but how they impact
the lives and the community.

Announcer: Coming up,
Denny's employees think

they're coming to company
headquarters to cast their vote.

Charlotte's definitely
more Mack material

than Roger is.

Announcer:
But how will they react

when he reveals the truth?

Denny Slagle,
CEO of Mack Trucks.

All the employees have
been called to headquarters

to supposedly vote
for two people

competing for the same job.

They have no idea what
they're really here for.

I think Roger knew
he couldn't hack it.

Charlotte's definitely
more Mack material

than Roger is.

How you doing?

Good.

I'm Denny Slagle,
CEO of Mack Trucks.

Okay, I've heard you
and seen your picture.

I've never seen you
in person.

We've met before.

- When did we meet?
- You come around,

you used to have
the community meetings.

We also met last week.

I'm also Roger Donovan.

My, my, my.

Now I can see it.

I must train well.

[Laughs]

I cast my vote, and you
as Roger didn't do very well.

Is that right?

Tracy, I enjoyed the way
you go about your work

from the standpoint of pride
and quality-minded

but at the same time
having a little fun.

- Yeah.
- You came up with the idea

for that oil--
Tracy's bonnet.

- Yeah.
- That's a good idea.

As you know, the factory
has a regular innovation award,

and you're gonna be
the recipient for the next one.

Oh, thank you so much.

Oh, you're welcome.

And because I know
there's only one place

you really want to be,

and if I remember right,
that's South Carolina.

- Home.
- Well, what we'd like to do

is allow you to have
a week's vacation

wherever you want
in South Carolina.

And we're gonna
rent a house

big enough
for your entire family.

And we'll make sure
you're comfortable.

Oh, thank you so much.

It's amazing.

You think, is anybody gonna
notice what I'm doing?

And then
you get appreciated.

I'm shaking.
It's wonderful.

Mike, I wanted
to tell you a few things.

I know you raised some concerns,
and I heard them.

- Morale is terrible there.
- Yeah.

It's bad when management
wants me to retire

and I don't want to retire.

That's a decision
that, you know,

I noted that.

Or at least I noted it
through some of your comments.

But I've heard
other employees complain.

- This is, uh--
we consider it a family.

You know, Mike,
we're part of the same team.

The guys that
are working against us

aren't in that warehouse.

They're out there trying
to put us out of business.

Oh, absolutely.
I understand that.

I want to let you know
that I hear you,

and I'm planning
to come to Baltimore,

do a town hall
at the end of this month.

There's not a lot of you.
Amen to that.

There's been people asked--

Let's flesh out
some of these questions,

and let's put
real answers behind them

so we're all looking
at the same goal.

Thank you.

You know,
things are picking up.

And you've had
34 years with Mack.

Yeah, and I enjoy it.
I thoroughly enjoy it.

That's good, and you've got
a few more years to give us.

And one of the things
we'd like to do

is you love sports,
as I do.

Yeah.

Mack would like to make
a $5,000 donation

in your name to the local
Hagerstown athletic programs.

- Wow.
- On top of that,

you mentioned
you're a Pirates fan.

- Oh, yeah.
- Yeah.

As a penalty to you,

we're going to take
you and your family

to a weekend in Pittsburgh
for a Pirates game.

- Great.
- Take care.

Good to see you again.

I'll never forget this
as long as I live.

That's the last thing in
the world I was expecting.

And this is the biggest step
in communicating with us workers

that he could possibly do.

That's gonna pick
the morale up right there.

Jeff, let me tell you,

the craftsmanship that
you emphasized in your job

was an inspiration to me.

I love it.
It is a passion.

And I'll tell you,
I'm really grateful

for all the decisions
people have made.

You know, some people
might not like the idea

we were bought by Volvo,

and I said it's a partnership
with a strong partner,

and another 110 years,
right?

Another 110 years
at least.

And it's that kind
of dedication

that's gonna keep us
building trucks in America

for a long time.
That's right.

And I was also greatly
inspired by your stories

of your care
for the veterans.

And in your name
we're going to donate $5,000

to the Fisher House
Foundation,

which is a foundation there
to help out veterans.

That's just wonderful.

I mean, I don't know
what to say.

Like, when we were on
that trip with the Macks

and you'd shake
a veteran's hand,

you want to cry.

We're proud to do it,

and we're proud
that we met you.

And one more thing
I'm gonna do

is give you a gift certificate
for $5,000 to find--

Oh, my God, no,
I can't accept that.

Well, no,
this is helping us.

To buy Mack parts
for your truck

so that you can live up
to your passion.

And we want to see those
trucks that you redo

get back up
into mint condition.

We want to see them at
future antique truck show.

- I don't know what to say.
I just, uh--

thank you very much.

You know you can
count on me out there,

and we'll be building trucks.

I'm just, I'm--
I'm blown away is what it is.

To get these accolades,

I'll never forget this
in my life.

It's, uh--what do they say?
Awesome.

Oh, it's awesome.

Allan,
it's personally inspiring

to see how joyful
and positive your outlook is,

particularly given
the challenges you face

with your grandchildren.

After my experience with you,
I gave my grandchil--

I gave my grandchildren
a little extra hug.

That's what it's about.

That's what it's about.

It touched me so much,

and in order to thank you

for being the employee
you are,

Mack is proud
to offer a donation

of $5,000
to the MPS Foundation

in Oliver and Waverly's name

to help them find a cure
for this thing.

That's very appreciative.

I'm also gonna make sure

that Mack makes
an earmarked donation

so that you can take those
two beautiful grandchildren

to Disney World, along
with your extended family.

Thank you.

My pleasure.

And this is from
my wife and I personally.

Just a little something
to help defray your expenses

for treatment
or whatever it takes

that might not be covered
by the insurance,

and just a way
to personally say thank you.

Thank you so much.

This is
from him personally.

Thank you.

We'll use it
for the grandkids.

They have so many--

so many needs.

I want to personally
address the company

'cause my eyes have been
opened this past week,

and I have
a new perspective on things,

and I want
to share it with them.

Please welcome
our President and CEO,

Denny Slagle.

[Cheers and applause]

My name is Denny Slagle,

and for the past week
I've been undercover.

[Crowd murmuring]

When I started
my journey a week ago,

I was very, very concerned
about what I might find.

But I'm here to tell you
that that pride,

that bulldog toughness
still exists

with Mack Truck.

[Applause]

Now we're gonna
have some fun,

probably at my expense.

You gotta bang it.

Hit it like a Mack.
All right.

[Laughter]

You see what you're doing?

No!

Oh, my.

Slow, slow, slow,
slow down.

Whoops.

I'd have to have
a drink after work

if I had
to train him all day.

[Laughter]

[Cheers and applause]

The other thing
I discovered

was how important Mack is
to the lives of our employees,

our families,
and the communities.

When Mack is doing well,

the community is doing well.

We have built Mack Trucks
in the U.S.A.

for 110 years.

Frankly, I can't imagine
not building Mack Trucks

in the U.S.A.,

despite what everybody says.

And when we're number one
looking back at everybody,

let's remember this day

and let's think
of all those people,

those families,
and those communities

that we've helped
by being successful

and working harder.

[Applause]

Thank you.

I see the things that are
happening in the economy today.

We had some of our competitors
moving their operations

to Mexico,
creating a lower cost.

Our main goal is to keep
jobs here in the U.S.A.

For the sake
of our neighbors

and for the sake
of our grandchildren.

Come here, sweetie.

And we'll use skill
and that determination

and hard work to bring
not only Mack back

but America back.

== Sync by elderman ==
== for www.MY-SUBS.com ==