All language subtitles for Undercover Boss S2 EP11 Johnny Rockets

Translated By The Community Of WWW.MY-SUBS.COM

Male announcer:
America is struggling

to shake off the recession.

Public distrust of wealthy CEOs
remains high.

But more and more bosses

are looking for radical ways

to reconnect
with their workforce

in order to find out
what's really going on

in their companies.

Each week, we follow the boss
of a major corporation

as they go undercover
in their own company.

Undercover Boss 2x11
Johnny Rockets
Original Air Date on December 12, 2010

This week...

♪ Let's go down
to Johnny Rockets ♪

Announcer: The President
and CEO of Johnny Rockets,

America's largest chain
of '50s Diners,

poses as a former gym owner

looking for a new line of work.

- Hi, Tom Carter.
- Nice to meet you.

Announcer: This divorced dad
will trade in his poker nights

and flat-screen tvs...

- Cheers.
- Cheers.

Announcer: For an apron
and a serving tray.

A little pink there, Tom.

Uh-oh.
That's not good.

I need you
to remake that burger.

Oh, man.

Announcer:
By working on the front line,

this single father
will get an insider's look

at his own company.

Business is a little slow.

So what do you do
when it's not busy?

Do you know about
our late-night happy hour?

Announcer: And he'll discover
the unsung heroes

that make his company run.

Ever since
I started working here,

it's like my life was just
starting to make a change, man.

Announcer:
How will his coworkers react

when they find out
he's really the boss,

and how will it
change their lives?

I've never worked a day
in my life in a restaurant,

and so this was truly
an undercover experience.

Announcer: Find out next
on Undercover Boss.

== Sync by elderman ==
== for www.MY-SUBS.com ==

Announcer: With headquarters
in Southern California

and 320 locations worldwide,

Johnny Rockets serves over
13 million hamburgers annually,

and at the head
of this $230 million chain

of nostalgic diners is one man.

My name is John Fuller,

and I'm CEO and President
of Johnny Rockets.

At Johnny Rockets,
we don't just sell hamburgers,

we actually sell Americana.

It's a '50s,
'60s-style diner.

It's an all-American
type feel to it,

and it takes you back
to a simpler time.

We'll put happy faces
in the ketchup plates

when we serve 'em
with our fries.

Every half hour or so,

our waiters and waitresses
will get up and dance.

What's fun for us to see
is some of the guests

and their kids get up
and dance with our crew.

Our hope is that they leave
feeling good about themselves

and wanting to come back
and tell their friends.

I was hired in April 2008

as the Chief Financial Officer
of the company.

I was promoted to CEO
ten months ago.

I actually grew up
in the finance world.

I was at public accounting
for nine years.

I grew up
in Ojai, California,

which is a real small community,

about 5,000 people.

I was from
a middle class family.

My mom was a teacher,

and my dad was
in electrical engineering,

and my parents very much
viewed education

as a top priority,

and so they also
saved a lot of money

in order to be able to put
their five kids through college.

I ended up
getting married at age 30.

We, uh,
had two beautiful girls--

Brianna who's 13,

and Michenna, who's 11.

Unfortunately,
like many Americans,

you know, I'm one of the half
that ended up getting divorced.

All-in?
All right.

All right.

Cheers.
Cheers.

Since I live on my own now,

there is no shortage
of big screens

throughout every room
in the house,

and I have sports memorabilia
thrown everywhere.

I have a pool table where
the living room should be.

It's the definition
of a man cave.

King, 7.
Straight.

- Ah. Oh.
- I quit.

The hardest part
about being a divorced dad

is not being in the same house
as your daughters,

and even five years later,
I'm still struggling with that.

I'd like to spend
more time with him,

because I don't get
to see him that much.

I'm with my mom
almost all the time,

and because of his job,
my dad's traveling a lot.

[Phone rings]

Hey, Michenna, it's daddy.
How are you?

Uh,
I'll try calling you later.

Sorry I missed you.

My dad is away at work a lot,

but we still get to see 'em
over the weekends and stuff.

But I miss him a lot.

The reason
I want to go undercover

is because,
as the finance guy,

I've never worked
a day in my life

in a restaurant.

And I really think
I need to see it

from the other side,

and understand
our restaurant operations

through the eyes
of an operator.

The only thing I'm kind of
dreading is the dancing.

Uh, because I'm not
much of a dancer.

So I'm kind of dreading
having to learn how to do that.

While undercover,

I'll be posing as Tom Carter,

a former gym owner
from Santa Barbara, California.

My employees will be told

that I'm taking part
in a program

where two victims
of the recession

are competing
for one open position

within Johnny Rockets.

Well, I'm getting ready
for my first day

up in the restaurants.

And I--I'm excited,

but I have to admit, I'm also
a little bit nervous about it.

It's almost like my first job,
uh, out of college.

Uh, the fear of the unknown,
uh, is, uh...

Is sinking in.

Today I'm gonna
go to work as a cook

in one of our
Manhattan locations.

I love the food
at Johnny Rockets,

and I want to see
what it's like to do this.

No, I can't even
cook for myself,

so it's gonna be
kind of interesting

to see how I do here.

Hi.
I'm here to see Ajay.

How you doing?
I'm Ajay.

Hi.
Tom Carter.

- Tom?
- Yes.

First I need you
to go in the bathroom,

wash your hands before
you come on the line, Tom.

Okay.

All righty.

- You excited, Tom?
- I am.

We have a variety of burgers,

different ingredients
which we have to make daily.

We serve a tuna
and egg salad here.

We're gonna have
to prep those.

I'll teach you the grill.
I'll teach you the wheel.

Here's some disposable,
latex gloves for you to wear.

- Okay.
- New York City law demands it.

Let's go make some tuna, Tom.

All right.

- Hold this.
- All right.

So we take this tuna.
We put it in.

Fill this up.
With?

Uh, mayonnaise.

- All right.
- Go ahead.

Put that all--
get all of that out.

We don't waste product here
at Johnny Rockets.

Go ahead. Fold it over.

Keep folding.
Just stirring.

You know,
fold it, Tom.

You fold the mixture.
You fold it.

You don't swish it all around,
you know what I mean?

You fold it, right?
That's how you do it.

It has to be chunky.

If you stir it,
it's gonna come out mushy.

He's a little slow, I see.

Okay.

Slap your meat.

This is very important.

A hamburger total cooking time,
I need you to remember this,

is five minutes.

It's two presses of the Patty,
all right?

Two presses,
left and right.

Shake about a couple
shakes on there like that.

Let it sit.
We never press that Patty again.

- Okay.
- So you go like this.

You slide it.
Let me see you do that.

Slide it under there and flip it
to a clean part of the grill.

- All right.
- Yeah, go ahead.

Slide it all the way under.

Pick it, flip it.
Yep.

Season it up a little.
Know what I mean?

Boom.

Let's see you
flip that burger.

I was--I wasn't impressed
the last time.

- All right.
- Go ahead.

Come in hard and...Boom.

That's it. Flip it.
On a clean part.

Right, right.
Drop it. Drop it.

Go ahead.
Drop the cheese.

Let's wait
for the cheese to melt.

Okay, here we go.

If I had a grill--
a wheel guy there,

I'd be say "swinging meat."

'Cause we want people
to be ready,

know we're swinging the meat,
you know what I mean?

Yep.

He takes it very seriously.
And you know what?

If I'm a customer coming in,

I'd love to know that my cook's
taking it that seriously.

So it's kind of a thrill
to watch this guy in action.

You want to just
pick up enough sauce,

swipe it once.

Sideways on here.
Okay.

And then face the customers
if they were sitting there.

Oh, they can see it?

Yeah. And then we ring
this little bell here.

Tom, he saw I was
running the ship

and he--he knew it, you know?

I am the guy here.

I make it happen over here.

There's a technique
to everything I do, all right?

We don't do things Willy-nilly
here, you know what I mean?

- Right.
- We're not animals, you know?

We don't just run around and
just do things without purpose.

Shape up or ship out.
That's my motto.

He'd be a heck
of a drill sergeant.

What'd you do before this?

I went to school
for other interests of mine.

Yeah?

Like music
and stuff like that. Yeah.

- What kind of music?
- Uh, hip-hop music.

- Really?
- And R&B music.

Reggae music.

Do you play, or you, uh...

Yeah, sing, rap,
dance, reggae. Yeah.

Oh, that's great.
My daughter plays guitar.

- I want to--
I want to learn to play guitar.

She's teaching me,
but I'm not...

Yeah.

I don't really...

That's great.

If I could learn
an instrument soon,

that'd be excellent, yeah.

I'm feeling hungry.

I'm in the mood
for some mushroom cheese fries.

Something I kind of whipped
together when I was here.

- So that's an off-menu thing,
it sounds like.

- Yeah, it's off-menu.

It's kind of, like,

what I like to make
when I eat.

- An Ajay special?
- Yeah.

- Sit right here?
- Yeah.

All right. Cool.

So how do you do the music thing
without playing an instrument?

♪ Essence and elegance ♪

♪ sprang selfish devilish ♪

♪ hooligans duking it out ♪

♪ proving which
faction we're living ♪

♪ who with it ♪

♪ why you wanted
nothing to do with it ♪

♪ but any time you
mean business ♪

♪ you can't be timid
even if it means risking ♪

♪ you being missing ♪

You know what I mean?

You just made that up?

Yeah,
we just do it like that,

you know, so...
Wow.

Want to try
the mushroom cheese fries?

- Absolutely.
- Yeah.

I'll just
dive in this side.

Yeah.

And this isn't on the menu,
right?

No, it's not.

We submitted some
ideas to corporate.

Yeah?

And I'm looking to see
if they're gonna take it, yeah.

Who'd you send it to?

Or who's the person or
department, or how's that work?

One of my bosses sent it,

so I don't know
who they sent it to,

but, uh,
somebody high up there.

Oh.
You ever hear back?

- No.
- Yeah.

I was kind of bummed that
he didn't get a response back,

because you don't want to
stifle that kind of creativity.

We done yet, Tom, or what?

Go back to work?

All right, Tom.
Master test time.

We're gonna see
what you learned.

You're gonna do me a rocket
double with fries, all right?

And I want to get that
in under ten minutes, all right?

Under ten?

Yeah.
Your time starts now, and go.

All right.

Ten minutes, Tom.

You're on your own now.

Right?

That's a great
amount of fries.

Rocket double top bun.

Special sauce is this guy.

- That's right.
- All right.

What is the special sauce?

Uh, some kind
of thousand island?

Right.

So stay settled,
don't panic.

Turning.
Turning or moving. Something.

[Rings bell]
Ajay, food's ready.

You got it.

French fry golden brown,
crispy.

Burger not falling apart.

Okay, let's test it, though.

Mm-hmm.

A little pink there, Tom.
- Uh-oh.

I'm not impressed, Tom.

I'm gonna need you
on the fry station.

Okay.

Oh, man.

I had to admit, I was torn
between just totally busting up

or having my feelings hurt

when he told me that
my burger was unacceptable

and he threw it away.

Let me see you clean
this grill here, Tom, right?

Ajay's a entertaining guy.

Uh, I love learning from him,

and he was passionate about
cooking and what it's like

to work for Johnny Rockets.

I think you
can handle that, Tom.

Make it happen.

One of the concerns
every brand faces

is the addition
of new menu items.

Here's a cook
that was looking out

for the overall good
of the company.

I want to find a way
to encourage our franchisees

to share ideas they have,

you know, because
that's great leadership.

All right.

It's not rocket surgery,
right?

Announcer:
Coming up...

Do you want to take
a seat and watch us?

Announcer: The boss
learns a few moves.

I'm gonna try
to do it with you.

All right.
Shake, shake, shake, shake.

Attitude! Twist, twist.

Twist, twist. Twist. Twist.

Announcer:
And later...

That's Tom.

John struggles
to maintain his cover.

You look like somebody else.

Who's that?

The CEO
of the Johnny Rockets.

Announcer: John Fuller,
the CEO of Johnny Rockets,

is a boss undercover
in his own company.

His employees think he's part
of a reality show

where two people
compete for one job

within the business.

Slide it under there

and flip it
to a clean part of the grill.

Go ahead.
Slide it all the way under.

Announcer: His journey
continues in Connecticut.

Today I'm gonna be working
at the Mohegan Sun Casino

here in Connecticut.

Uh, this restaurant
is the most successful

restaurant we have
in the system.

I really want to see
if this restaurant

does anything more unique

than some of our other locations

that maybe we can learn from.

I'm excited
to get to work today,

but today's gonna be tough.

It's my daughter's
11th birthday,

and I'm missing it.

Excuse me.
Hi.

- I'm here to see Janice.
- Oh.

Hi. Tom Carter.

Hi, Tom.
Nice to meet you.

Nice to meet you.
How are you?

Very well, thank you.
Are you coming in?

Are you gonna be
my wingman today?

- Yes, I am.
- All right.

Come on right down
this way.

This is your stuff.

- I need help.
- All right, baby.

Anyone got a stool?

- Yeah, I--I can't do bow ties.

Okay,
you know what's funny

is this is usually my job.

When all
the new people come in,

I usually dress them.

Who's my big boy?
[Mutters]

Okay,
so you're gonna follow me.

All right, put me to work.

- Get ready.
- Teach me.

All right, here we go.

So our breakfast is 8:00
to 10:45.

- Oh, just two hours?
- Yep.

Now, not a lot
of Johnny Rockets do breakfast.

Yeah, the few I've been in

haven't--haven't done it,
so...

- Couple months ago we decided
we're gonna do breakfast--

let's do it
Monday through Friday.

It has worked out
awesome for us.

It's all about
just taking care of people.

"Hi, how are you today?

You having a good day?
What do you feel like eating?"

You know?
Yeah, just interacting.

And take care of 'em
like they're your family.

Like they're your daughters,

like they're your mom,
your dad.

And that's what I do.
Okay.

Okay, Tom, come here.
This is teamwork.

This is Cara.
She's got an omelet.

- All right.
- You want to grab the toast?

Sure.

Grab the two English muffins.

- All right. I'll follow you.
- All right.

Morning, fellas.
How we doing this morning?

Who's doing the omelet?

- I am.
- All right, love.

All right, come on.

We're gonna go
take a table's order.

Are you guys ready to eat
some breakfast this morning?

- We are.
- All right, my dears.

What are we having?

Three eggs over.

Over easy, medium, or hard?

Over here?

[Laughter]

That was good.

[Laughter]

All right,
and this is big Tommy.

He's gonna be helping me out.

So if you can't see me,
you can see him.

[Laughs]
All right.

Can I get you something
to drink to start out with?

All right.

- How you doin', honey?
- All right.

He wants coffee.
Did he want milk or cream?

He didn't want anything.
He wanted it black.

Black? All righty.
Don't forget a spoon.

- I'll give him a spoon.
- You take his order yet?

- Not yet.
- All right.

I'm gonna come up
behind you.

Here you go, sir.

Hey, good mornin'.
You're back again!

Have you decided what you
wanted off the menu?

Yes, I'll have the one egg.

Okay, one egg.
How do you like it?

I'm sorry, over and--
- medium.

Medium.
Yeah?

Okay.

What kind of meat?
Bacon, ham, or sausage?

Oh, what kind of meat
would you like?

Okay, bacon.
Do you like it crispy?

Crispy or...

Crispy? All right.

- What else?
- Toast or English muffin?

Toast or English muffin?

- English.
- Okay. All right.

Is there anything else
I can bring you?

- That's it.
- All right. Thank you.

All right, come on over.

Janice has more energy
than any person

I've ever met in my life.

Are we winning
any money yet?

- Uh, stayin' alive.
- Aha! That a girl!

She's fun,
and you can tell

that the customers there
really like her.

Ha ha ha ha ha!

- You know all your customers?
- Yeah.

I have a lot of regulars. I've
been here almost nine years.

I have more regulars
than I do...

Oh, really? That's great.

- How's the Turkey doing?
- Good?

- Beautiful.
- Do you ever get a line

out the door?
Heck, yes.

That's when it's thrilling.
That's exciting.

That's when you're
star quality.

And that's when you
gotta go fast.

Yes, you gotta go fast.

And you gotta love it,
and you gotta be boppy,

and you gotta be like--

because you've got
all these eyes watching you,

and they watch you!
Then we get up there,

we do the dance--
we're like ♪ come on ♪

♪ come on ♪

Yeah, and then you get people
that, you know,

had a couple drinks,
some of 'em,

and they wanna
dance with ya!

But the more people,
the better.

- Yeah.
- 'Cause you can feel it,

and you'll just--spaa.

Part of the Johnny Rockets
brand experience

is to have dancing
in the restaurants.

And I knew coming into
this undercover experience

that I was gonna dread
the dancing part.

You wanna take a seat
and watch us,

or are you gonna do this
actually?

No, I'm gonna try
to do it with you.

And I do dread it.
I don't dance.

I don't like it.

To let you know...

All the Johnny Rockets
dance.

From Texas to Hong Kong,
they're supposed to dance.

Okay.

Corporate gives us
some dances.

I'm gonna be
straight honest with you--

the corporate dances stink.

Really?
Okay.

So I've basically created--
myself--

I've created
a bunch of new dances.

- All right.
- This is easy. Ready?

One, two, three.

[Music starts]

This is it!
This is a very happy song.

'Cause we wanna
liven this joint up.

♪ Let's go down
to Johnny Rockets ♪

♪ come get your show
and away we go ♪

♪ go where,
back to the '50s ♪

♪ where the fun begins ♪

♪ come on, everybody,
grab my hand ♪

♪ shake shake shake shake ♪

♪ attitude ♪

- ♪ shake shake shake ♪
- ♪ twist twist twist ♪

When Tom came to dance,

I can tell right off the bat
he's not a dancer.

You know, he's not gonna be
like a superstar!

You know?
That's just not him.

- ♪ Jump jump ♪
- ♪ swim swim ♪

- ♪ jump jump jump ♪
- ♪ swim swim ♪

If I was to grade
my dance performance,

you know, if there was
a letter worse than "f",

I'd probably give it to it.

But, you know, I tried.
It just--

that's just not
a skill I have.

Go, rockets!

I did it.

[Chuckles]

- You ready for the--
- are we done?

Done for the moment.
Let's sit.

Let's find out who Tommy is.

Where do you wanna sit,
over here?

All right, lovey.

So...

Tell me a little bit
about you.

Okay. About me.
Um...

I'm a divorced dad.
You are? Okay.

I have two daughters,
13 and 11.

How long
were you married for?

- Uh, 12 years.
- Okay.

Yeah. And then, um, like
50% of the people out there,

didn't work out
and I went on my own,

and, you know, what about you?

Um, okay.
I...I have four daughters.

My first marriage--
I got married a second time.

- Your kids--like, how'd they
handle the divorce?

They were great with it.
You know why?

'Cause I always tell them
you love your kids.

- Yeah?
- Just love 'em.

'Cause there's a lot of
people, they go out there,

they party--"oh, what
are you doing this weekend?

Let's go to the--"
don't. You know what?

I have plenty of time to do
that when they're in college.

Right now, I got 'em.
I'm the kinda mom--

I get sad when they have
a birthday.

- Oh, yeah.
- It's just another year

closer to them leaving,
you know,

starting their own lives,
so...

How are you gonna pay
for schooling?

Do you know
how you're gonna--?

Not right now.

I'm the breadwinner
of the family.

My husband works, but I'm
definitely the breadwinner.

So you can make a living
being a server here.

Yeah. It's stressful.

My kid's like, "mommy,
can I have this, I need this,"

da da da da--
- it's hard to say no, isn't it?

I sensed that Janice
was under some pressure

as the primary wage earner
for her household.

But she seems to not let
that pressure get to her

when she's at the restaurant,

'cause she is nothing but
positive, endless energy.

You know,
I survive with this.

You know, but I have
nothing put aside for--

not that I don't want
to have anything put aside,

but I always look at it--
if I have it now,

I want to be able
to make memories with them.

I wanna be able to be...
My dad died,

and he wanted to go see
the grand canyon before he died.

He wanted to take my mom
out west before he died.

- So did he ever get
to the grand canyon or--

no...

So before he died

he said, "jan, if you have it
now--money's nothing.

Your health is everything."
Right.

And he says, "if you have it
now, do it now."

I lost my dad
11 years ago today.

My youngest daughter was born
11 years ago today.

Swear to God.

- Wow!
- Yeah.

So today's her birthday.

Yeah, today's her birthday.

So it's a special day
for both of us.

That's freaky.

- That--well, that's amazing.

There's some similarities
between Janice and our families

and mine.

She strikes me as someone
who is very selfless

and would do anything
for her kids.

She's a very caring,
genuine person.

Honey, you wanna take
a coffee with you

in a to-go cup?
- That would be nice.

All right, you're welcome.
Keep that engine goin'.

It's been a long time

since I've been able
to talk to my kids,

and I'm very much
looking forward

to getting home
and seeing my girls again.

[Line ringing]

[Beep]

Hey, Michenna, it's daddy.
How are you?

Hey, I wanted to call and say
Happy Birthday.

I cannot wait to get home.

It's killing me that I'm missing
my younger daughter's birthday.

But I'm gonna see you
very soon.

Miss you, love you,
can't wait to see you.

Bye.

I really can't wait
to see my kids again.

Today I'm at one of our
New York City restaurants,

and this particular site
has a strong interest for me

because it's a sports lounge.

There's only
a few Johnny Rockets

that does have a full bar.

We're testing them and--
to see how they do.

Simply put,
we're in New York City,

the biggest city
in the country.

It's a sports-crazy town.

I'm excited
to really get in

to see how our sports bar
concept is working,

and no better place
to do that than New York.

- Hi.
- Hi. How are you?

I'm looking for Claudia.

- Hold on just a second.
- All right.

Here you go.

Okay, let me just get you
your uniform.

Wow, you're a big guy.
Ha ha. Yeah.

All right,
so what do I do?

So they're gonna
order a drink, so...

A few months ago,
I met the franchise owner

of this location
and his in-laws.

His in-laws are actually
sitting at the bar right now.

- That's Tom.
- Hi.

Who's that?

They recognize me,
the, uh, in-laws of the owner.

I feel like if I stay here
five more minutes,

she's gonna blow
the whole thing.

[Dramatic music]

Announcer: John Fuller
00 is a CEO deep undercover

in his own company.

So they're gonna
order a drink, so...

Announcer: Right now,
he's bartending in New York City

and is on the verge
of blowing his cover.

A few months ago,
I met the franchise owner

of this location
and his in-laws.

His in-laws are actually
sitting at the bar right now.

Who's that?

They recognize me...
The, uh, in-laws of the owner.

Okay. This is our signature
drinks of Johnny Rockets.

Right now he's gonna have
a classic mai-tai.

You offer them the menu.
There's a menu over there.

All you can eat
rocket wings for $10.

I wasn't hearing a single
thing Claudia was telling me

for about five minutes,
'cause my mind was racing on

is this over, are we done?

Thanks.
Thank you.

All right. Can I get you guys
any food?

I don't think Claudia
picked up

on my cover being blown,
so I think I'm gonna be okay.

Well, business
is a little slow,

which I appreciate
from the standpoint of

I get a chance to learn.

What do I do with all of these,
like, menus and everything?

Just leave 'em here?
Yeah. Those stay there.

The business side of me,
though, hates it that slow

because that's
a missed opportunity.

Can I get you anything or clear
anything off for ya?

I'm hopin' it's just
a New York kinda thing

and it's a late arriving
crowd.

They want a frozen
Margarita, so...

Okay. So since it's slow
right now,

I could just teach you
a little bit here.

It's like a bartender's
guide, whatever.

All right.
Is that how you learn?

'Cause I'm a beer drinker,
you know?

Beer and ice--about all
I know out of this.

It's really easy.

It's gonna consist of tequila,
triple sec, and Margarita mix.

Then the Margarita mix
in the refrigerator.

Since it's frozen,

you're gonna throw it
in the blender.

All right, let me know
if this is any good.

That took me forever.

[Laughs]
No.

Your tips rely on
having people here...

- Yeah.
- So what do you do

when it's not busy?

Where are our flyers at?
Flyers are right here.

Here's some of our flyers here.

"Late night happy hour."
That's kinda cool.

Okay, so we're promoting
late night happy hour.

Hi, how are you doing?

Would you like a flyer
for late night happy hour?

Thank you.
Hi! How are you guys?

- Late night happy hour.
- Hi, how are you?

Do you know about
our late night happy hour?

There you go.

- Yeah!
- Yeah. It's right upstairs.

- Get outta here.
- Yeah.

- Thank you.
- Oh, my God, yay!

10:00 to 12:00.
Monday through Thursday.

- Yay!
- Wow. See? That worked.

That worked.

I'm very discouraged
by the low turnout.

It's Monday night.

I would have expected
this place to be packed.

There's gotta be
a better way to do this

than have Claudia
outside at night

trying to drum up business
by handing out flyers.

I need to find a way
to attract more customers

to this sports bar.

Where do you live?
Where's home?

Brooklyn.
I was born and raised here,

but I was, like, in foster care
until, like, five.

- Right.
- And then my adoptive parents,

that's when they
adopted me, whatever.

But then my mom got sick

and my adopted father,
I don't know,

I feel like once the paycheck
was up, he was gone.

I've been here
at Johnny Rockets

for so long,
it's like a safety blanket.

Really? Wow.
Okay, that's neat.

So this is like your family.

Yeah. Johnny Rockets itself
is like a, you know, family.

I've met a lot of people.

Claudia shared a little
with me about her upbringing,

and maybe that's why she views
Johnny Rockets as her family,

and that certainly makes me
feel good as being,

you know, being the guy
in charge of this company.

I'm putting even more
pressure on myself

to make certain
this place turns around,

'cause I really wanna help
Claudia out.

Check on whoever's up there.

Even though
there's like one customer.

I don't know why--
I'm not gonna make no money.

How you doing?

- What's up, John?
- Hey, how are you doing, man?

Good to see you.
How are you, sir?

Let's go sit,
let's go sit.

After working
in the sports bar,

I felt it was important
to sit down with ray,

the franchise owner,
and share with him

a couple of the concerns
I had about this location.

Yeah, the name of the show
is Undercover Boss.

This is a real chance for me

to learn more
about the company

and be a better CEO

and be a better
franchise partner

with all of our franchisees
such as yourself, so...

You know,
your mother-in-law nailed me

the second I walked in.

- I apologize.
- No, don't apolo--

I mean, we didn't know.
[Both laughing]

Here's what I did notice.

I like the happy hour
from 10:00 to 12:00.

I look at that, and I go,
okay, that works for me.

But people still don't know
it's a sports bar, you know?

I mean, if you're walking
that side of the street,

you're not looking up
and out, you know.

I'm thinking Claudia--
it seems like, you know,

at some point, if she
doesn't get enough tips,

you're gonna lose her,
right?

We've got a new marketing
person

that I wanna get you
in touch with,

and I'm gonna have him
kinda maybe go through

and do a review with you.

Yeah, we still got
work to do.

- Yeah.
- We still got work to do.

- That's the thing
in this industry--

we're never done, right?
- Thank you so much.

All right, let's head back.
Don't forget your phone.

- Good seeing you.
- Take care of yourself.

All right.
Bye.

Today I'm in Atlantic city,
New Jersey,

and I'm gonna be working today

as a food runner.

This restaurant's in a casino,

and it opened up
the middle of the summer

and it's already one of
the top performers

we have in our system,

so I'm very excited
to see how they do this.

- I'm looking for Tony.
- Tony!

- Are you Tony?
- Yes, I am.

- Tom Carter.
- Tom, how are you doing?

- Nice to meet you.
- I gotta get you a uniform?

- Yep.
- Oh, my God!

Let's do it.
Hope you got my size.

I think we stitched
two together.

[Laughs]
Okay.

Okay, what's gonna happen,
when they sit down,

you're gonna see a red number
on their table.

If they're sittin' here, you go
to 55 and you write 19 on it,

'cause that's the booth
they're gonna be in.

Then you look what drinks
they have,

then you bring their drinks,

introduce yourself, say,
"hey, my name is Tom.

I'm gonna be your server
for today.

When your food's ready,
I'll have it right out."

You want 'em leaving happy.
They leave happy,

they're gonna come back

and they're gonna
tell their friends.

A food runner's really
the same thing as a server.

The only difference is
instead of walking up

and taking their order,

the customer walks in
and pays first and sits down,

and then the food runner
will bring the food over

just like a server would
in a traditional restaurant.

All right, here comes tiny.

It's just strange
seeing somebody

that big serving tables.

I've never seen
a server that big,

and I've been in the restaurant
business all my life.

And then one thing here,

we always serve our fries
with a smile, okay?

Enjoy your meal.
We'll check back shortly

to make sure everything
is okay...All right?

Thank you.
Here you go, Tom.

You wanna take this?
Sure. Absolutely.

The same ladies
with the milk,

and just don't forget
your smiley faces.

Okay. Thank you.
Here you go.

I'm gonna get you
some ketchup also.

All right.
This is my first work of art.

Oops.

It's not the best artwork
of all time.

[Laughter]
I gotta go to art school

to get better on this.

Even though I'm not--
I've yet to make a good one.

Tom's smiley faces
are horrible.

They're like third grade
smiley faces.

That's supposed
to be a happy face.

I think
he was very nervous

and he was
just trying to rush it.

It's also important to
tell him why you're doing it.

Especially if
you draw like Tom.

- There you go.
- Anybody that might be done,

grab their plates,
get them off the table.

Can I take
that plate with me?

That's right,
stack him up.

There you go, another one.

See how much he can handle.
Playing with fire.

Big guy should be able
to hold big plates.

You got big hands,

you can grab four or five cups
at the same time, right?

Pull them,
I grab them, I got them,

I'm going, I'm over here...

I was starting
to break out into a sweat.

I needed to pick up the speed,

and you don't have
a chance to catch your breath.

And like a little mini-workout
we had going on in there.

I was a manager
at Ihop for nine years,

and I also
worked at a Denny's.

- Do you like doing
this better where you don't--

- oh, I like this better
'cause it's faster.

Because if you're a hustler

and you can
get these guys moving,

you can turn tables over
a lot quicker.

If you move your tables faster,
you make more money.

- Oh, that makes sense.
- I make more tips

than I do than
taking an order.

- Really?
- Yeah.

Being a food runner,
Tony actually makes more in tips

because he's able to
turn tables faster

and provide
a better guest experience.

So this is definitely
a method I wanna explore more.

- Do you wanna take a break?
- Yeah, let's do that.

All right.

Aw, it feels so good out here.

You know what,
in the summertime,

there's nothing
like the ocean breeze.

- Oh, I love it.
- Nighttime, you can just

open your windows...
Yeah.

So where'd you grow up?
Well, I grew up in Lancaster.

And then...
Where's that?

- Pennsylvania.
- Okay.

It's outside
of Philadelphia.

Are you an Eagles fan?

No, sir.
I like the Miami Dolphins

and the New York Yankees.

- Do you have kids?
- Yeah, I do.

I have kids.
I actually lost one.

My daughter was murdered.

When I found out who it was,

I took the law
in my own hands.

I went out
and I assaulted him.

And I don't remember much,
I blacked out,

and...By the time
I came through,

I was already
going to jail.

I really hurt the guy
pretty bad.

He's still alive.
He's not dead, thank God.

So I ended up serving
three years for it.

Tony told me that
his daughter's murder

is still an unsolved crime,

but he believes
he caught the guy who did it.

I lived under the Boardwalk,
then, for three months.

I kept a couple blankets
under there.

So I'd turn my chair,
and I'd take my blankets

and my backpack,
and go under there and sleep.

Go in one of the casinos
in the bathroom and wash up.

Wow.

- And I kept coming here,
and I kept seeing the sign--

hey, Johnny Rockets is coming.

And then one day the owner
was sitting out there.

So I just asked him and
I told him the truth about my...

- Yeah.
- You know, about my background.

And the guy gave me
a job down here, man.

And I owe him so much
for taking me off the street.

You don't know.

Ever since
I started working here,

it's like my life is just
starting to make a change, man.

And it's incredible.

Wow, that talk with Tony,

I don't even
know where to begin.

A guy who's had that much
bad luck in his life...

I'm--I'm just thrilled
that we have a restaurant

that opened up that
was able to employ him

and put some
money in his pocket

so he doesn't have
to live under the Boardwalk.

It feels good that
we could make a difference.

I wish I knew
the words to say back,

'cause I'm just--
I'm dying inside.

I'd really rather
nobody say anything to me,

but take what I have
to say and go home

and make sure that your kids
are safe, that's all.

That's the only thing
I can pass on.

Man.

I just think if
I was a stronger father,

she'd still be here.

No, you can't
do that to yourself.

You can't do that.

I just know
I can't wait to get home

and give my girls
the biggest hug ever.

And you know,
tell them I love them

and can't wait to see them.

[Phone ringing]

Hi, daddy.

Hey, Bree,
how you doing?

I was calling to say hi,

let you know
that I miss you tons,

and I wanted to hear
about your soccer games.

- Oh, I did goalie
for the first time--

- this h been a hard one.

And I'll never forget Tony
as long as I live.

How is school going?

Anything exciting
happening at school?

Um, not much.
It's spirit week this week,

and we have a dance
this Friday.

I wanna try to make certain

I value every second I have
with my kids going forward.

And I know I get
sort of down sometimes

because I don't wake up
in the same house as they do.

- Okay, bye-bye, daddy.
Love you.

Love you too, sweetie.
Bye.

But I still get to see them.

And I know I'm gonna be
able to see them

when I'm done with this trip.

[Sighs]

I'm at a loss of words.

I just can't
get this out of my mind.

Announcer:
Coming up...

John's employees
think they're coming

to company headquarters
to cast their vote.

I mean, it's serious business
we're dealing with.

Announcer:
But how will they react

when he reveals the truth?

I'm actually John Fuller,

President and CEO
of Johnny Rockets.

My undercover journey
is now over.

I learned a lot of new things,

and I'm gonna
go take back and change

this corporate policy.

This experience has
made me look at the company

completely differently.

[Knocking]

Hey, guys.
You're back!

- Oh, hey!
- Hi.

How you doing?
How did it go?

- Good.
- Good to see you back.

I'm gonna ask you
to lead this one for me,

and that's work
with Terry in Human Resources,

and I wanna
create a training program

that requires
every executive we hire

to go through the same

experience in the field
that I just had.

You mean going into a store
and actually working?

Yeah, and I want
that done on week one.

I don't want us to
have people come in here

and start working
and trying to give opinions

without having
actually lived it.

And again, I'm embarrassed
I didn't do that

on my first week here.

And thanks for letting me
take some time with you today.

- Great, good meeting.
- All right.

See you guys
in a little while.

- All right, John.
- All right, bye.

All the employees have been
called to company headquarters

to supposedly vote
for two guys competing

for the same job.

I feel like
they're both great guys.

It's not an easy decision
that I'm here to make today.

I mean, it's serious business
we're dealing with.

So do you know who I am?

No.

Well, you
know me as Tom Carter.

- Yes.
- But I'm actually John Fuller,

President and CEO
of Johnny Rockets.

What?

Okay, now I'm confused.

[Giggles]

I'm confused now.

Do you know this is the
tv show called Undercover Boss?

[Giggles]

Janice, I really love your
interaction with the guests.

And it's obvious that
they come back to see you.

And that is phenomenal.
What a compliment to you.

- It is, it is.
- And your ability to do that.

You had shared with me

that corporate's dances
aren't very good.

And so I'm
gonna ask your help.

- Okay.
- Will you help us roll out

dances that we can use at
all of our other 300 stores?

Oh, I would be honored.

We're going to certainly
compensate you fairly

for your contribution.

You shared with me
another thing, very personal.

That, you know, your dad
passed 11 years ago,

on the day we were talking.

And the one thing
I remember about that

is you talked about
he wasn't able to achieve

one of his dreams, which
was to go to the Grand Canyon.

And I'm hoping you would
do something in his honor

and that if I could send

you, your husband,
and your four kids

to the Grand Canyon...
[Gasps]

All expenses paid,
and we would like for you

to do that in his honor.
Wow.

Thank you, that's...
[Crying, laughing]

Thank you.
That's amazing.

I wanna do
something else for you,

and that is
to set up a college fund

for each of your kids.

And we're gonna put $2,000
in it for each of your kids,

to help at least ensure
that they get a good start.

Wow.
[Giggles]

I wanna give you a hug.
[Laughing]

And you're
so far away from me.

Here, I'll get closer.
There you go.

[Crying, laughing]

I feel amazing right now.

Can I jump up and down?
[Laughing]

Okay, I don't
feel like it's real.

I feel like
I'm dreaming right now.

It would definitely
make things a lot easier

just to think that they
have, like, a little nest egg.

It's something
that I couldn't do for them.

So for me, that's big.
It's huge.

Ajay, I had so much fun
working with you,

and I love your style.
Okay.

It was fun.
You showed me, you know,

your mushroom-fry
concoction that...

- Yeah.
- You created.

And I loved the creativity
and the initiative that you took

to create
something like this.

So we're gonna
call it "the Ajay special."

- Oh, my God!
- And we're gonna test it

on a limited time basis,
and if it sells,

"the Ajay special"
may make it on to our menu.

- Thank you.
- Yeah.

On top of that, coming up
here in a few weeks

is the American Music Awards.

And we wanna
fly you and a guest out.

And you'll be able
to walk the red carpet...

- Oh, wow!
- Be backstage,

you'll be in the Green Room.

I want you to
have a great time on that.

And maybe get you
a little closer to--

someday maybe
you'll be on the stage

versus in the audience.
I will be one day.

I will be.
You know what?

And I'll be--even though
I don't know a thing about rap,

I'll be the first guy
in line to buy--

- thank you, thank you.
- To buy your music.

♪ Yeah, welcome
to Johnny Rockets ♪

♪ where the good times roll ♪

♪ I'm a pro
behind the cook line, bro ♪

♪ you know how I do it ♪

♪ I'm here with John ♪

♪ we're making history
here, baby ♪

♪ specs ♪

- [Chuckles]
- Yeah.

- Awesome.
- All right.

This is unbelievable.

Not many people do
good things for me, you know?

Hard work
definitely pays off.

You work hard all your life,

you definitely
get your shot one day.

[Chuckles]
You definitely do.

Claudia, I want you
to be at our sports bar

for a long, long time.

And sometimes I'm worried
that you don't

get enough business there,

that we may
lose you because of that.

And that would--
that would really

bum me out
if that happened.

So I don't want that
to happen.

I want you to stay with us
for a long time

and be part of our success.

So I wanna pay your rent
for a year,

so that you're
gonna be in a good spot

and that you can
ride this wave with us

while we
improve our business.

[Giggles]
Thank you.

I'm just...
Okay, I'm not gonna cry.

Sorry.
It's okay.

I'm so shocked that
I can't even think right now.

I'm so excited.

I'm just...
Yeah, I'm so happy.

Tony, my experience
with you was phenomenal.

You are inspiring,

and I really
did learn a lot from you.

And we talked
about kids, you know.

It hurts me so much to hear what
you had to go through.

But you'll never
forget your daughter.

But I want you to take advantage
of all the time you can get

with your other
members of your family.

What I wanna do for you

is send you on
an all-expenses paid trip

to an amusement park
of your choice

so you can spend some
quality time with your kids.

Thank you.

I really appreciate it.
They're gonna appreciate it.

On top of that,

there is a charity,
it's called

the national center for
missing and exploited children.

Johnny Rockets is
gonna make a $5,000 donation

in Nikki's name.
That's great, man.

And so we're going
to do that in Nikki's honor.

- Thank you so much.
- Sure.

Tony, I mean, the tragedy that
happened with your daughter,

your living situation where
you were under the Boardwalk--

it's hard for me to even fathom
what that must've been like.

I was really nervous
coming down here,

'cause actually
I was taking off time,

and I didn't know
I was gonna make my rent.

[Chuckles]

I don't wanna
go back out there no more.

One of the other things
I wanna do

to help get
you back on your feet

is to give you $5,000

and for you
to be able to make sure

you have a roof over your head
for a long, long time.

[Crying]

Thank you.

Nobody's ever done
something like that for me.

You deserve it.

Thank you so much.

[Sniffles]

I didn't even know
anybody really

paid attention to me
like that.

He's like a gentle giant.
[Chuckles]

He really
touched me a lot today.

He touched my heart deeply.

And I'm never ever
gonna forget it.

[Sniffs]

I am minutes away
from walking out

and telling our company
what I've been doing

for the last week and a half.

I am so excited
to share this experience.

Here is our President
and Chief Executive Officer,

John Fuller.

[Cheers and applause]

Thank you.

Hi, everyone.

Hi, thank you all
for coming today.

I have been undercover
for the last week and a half

traveling to our restaurants
throughout the country.

It's been phenomenal.
I've had a chance to learn

a lot of things
about the restaurants

through the eyes
of the operations folks.

I actually
would like to share

some of those experiences
with you guys right now.

Please watch this video.

Shake, shake, shake, shake.

Twist, twist, twist, twist.

A little pink there, Tom.

- Uh-oh.
- Not impressed.

I'm not impressed.
Oh, man.

I need you
to remake that burger.

Tom's smiley faces
are horrible.

They're like
third grade smiley faces.

[Cheers and applause]

Thank you, I think.

[Laughing]
Anyway...

What a privilege it was
to work with you all,

and I learned so much.

And we've got
a wonderful company.

And what
you guys contribute to it

is so encouraging
and uplifting for me.

I'm more motivated
than ever to continue

to find ways for us to grow.

And it's a real honor.
Thank you so much.

[Cheers and applause]

This experience
has been incredible.

I wouldn't trade it
for anything in the world.

But...Right now
I just wanna go home

and spend time
with my daughters.

[Applause]

== Sync by elderman ==
== for www.MY-SUBS.com ==