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This week on Undercover Boss:

Wow.

The CEO of Taylormade,

the world's top-selling
golf equipment brand,

poses as an out-of-work golf enthusiast

trying to land
his dream job in the industry.

- I'm Al.
- It's nice to meet you.

Nice to meet you.

Can this desk jockey survive

without his million dollar beach home

and private putting green?

I will be a superstar

at every job you put me in.

- Ow.
- Oh!

What is this guy doing here?

I gotta go a little faster, huh?

Yeah. He should keep his day job.

Will this former sales rep

remember how to sell his own product?

Yeah, this, it, uh...

Let's see...

And, will he be able
to keep his identity a secret?

Are you Mark King?

I have something really
important to tell you.

Find out next on Undercover Boss.

Undercover Boss 3x09 - Taylormade Golf Company
Original air date April 6, 2012

Sync and corrected by atrn97g
www.MY-SUBS.com

With a reputation as a trailblazer

in developing revolutionary technologies,

Taylormade is the number one maker

of high-performance golf
equipment in the world,

selling to more than 50 countries.

And overseeing the 2,000 employees

at this $1.2 billion business

is one man.

My name is Mark King.

I'm the president and CEO
of Taylormade Adidas Golf.

And, I pretty much
do everything around here.

I've been here for 30 years.

I started here out of college in 1981,

I became a territory sales rep,

And I've been the president and CEO

of Taylormade for the past ten years.

In 1998, Adidas bought Taylormade.

So then shortly after that,
we put the two names together.

I've played golf ever since
I was a little kid.

My father was a high school teacher.

Had the summers off, and so he worked

at a little nine hole golf course

in Green Bay, Wisconsin where I grew up.

And my mom and I used to go out every day.

We'd play nine holes in
an hour and 20 minutes.

We would go around and around and around.

And I just fell in love with it.

I really pride myself on
being in touch with the people

because that's where I came from.

I came from the bottom

and worked my way up.

How often do I play golf?

I golf as often as I can.

I normally play
with some of the executives.

- Whoa!
- That hurt.

That would be very normal work.

All right, we ready?

Let's go.

Best part of being a CEO

is you get to come and go when you want.

My philosophy is,
you should go home at 5:00

and if you're not done by 5:00,

the job's probably too big for you.

You gonna miss me while I'm gone?

I always do, dad.

- Really?
- Eh...I'm just kidding.

- You just saying that?
- Yes, I do.

I've had a fair amount of success

in my professional life.

Not so much on my personal life.

I've been divorced twice.

My first marriage will always

be wonderful for me because it's
given me the joy of my life

which are my two children...

Allison who's 20, and Lauren who's 16.

- Are you excited?
- I'm nervous.

That's funny.

Going undercover for my dad will be tough

because of his personality.

My dad's very goofy.

Usually the center of attention,

so, hopefully, it'll work out.

But I think it'll be tough.

I want to go undercover
because the business of golf

is really at a difficult time right now.

Since 2000, sales overall in
our industry are down about 15%.

It's a difficult challenge for us

to get a shrinking number of golfers

to spend more money each year

on a toy that they really don't need.

And as CEO, I need
to get out there and figure out

what we can do better in every aspect

from sales, to production, to shipping,

in order to see
improvement in our revenue.

- Don't blow your cover.
- I won't.

Good luck.

- Love you, dad.
- Love you.

Good luck.

While undercover, I'll be posing

as Al Bauer, golf enthusiast.

That baby's white.

I chose Bauer because

I thought it would be too much to be

Jack Bauer,
the famous badass TV character.

So I thought I could be his more bumbling

but funnier brother, Al Bauer.

My coworkers will be told that

I'm part of a reality show
called Keep Your Day Job

that takes people who want to
switch from their current job

into their dream profession.

I will be a superstar
at every job you put me in.

Today's the first
official day of Al Bauer,

and I'm nervous as heck.

I think the last time
I was feeling this helpless

was when my children were born.

The unknown is what's got me nervous.

I think that's really what it is.

So maybe this will be a big

learning experience
for me to let go a little bit.

This afternoon, I'm in
Westminster, South Carolina

at the golf ball manufacturing plant.

I'm going to train in the
quality control department.

We make about 1.6 million
dozen golf balls a year,

which equates to about 8,000 per day.

- Hello.
- How you doing?

Good.

I'm here to see Caley.

All right.

In the golf ball category,

we are not number one,

like we are in the equipment.

So, I'm here to look at

what could we do to be more competitive?

- Caley?
- Hi!

- I'm Al.
- Nice to meet you.

Nice to meet you.

I am a quality control auditor.

So, what I do is I make sure
that the quality of the ball

at each process, is up to standard.

Okay.

All right, let's grab the clipboards

and we'll hit the floor.

Over 5,000 balls I inspect every day.

So we'll start out at buffing.

We look for any imperfections.

You know, if there's
a nick missing out of it

or if there's a line.

Do you inspect every ball?

We do 25 ball audits.

I grab three at a time.

I go around the equator,
top, bottom, throw it.

Around the equator, top, bottom, throw it.

You go and then you hand it to me,

and I'll tell you good or bad.

You're good.

You have to have very clear vision,

and I don't have very good vision.

So when I look down there,

it's very hard for me
to see the imperfections.

I gotta go a little faster, huh?

Yeah.

And I was a slow as a turtle.

I don't know how anyone can inspect

5,000 of these balls a day.

What I do, I grab them three at a time.

Oh, okay.

- 'Cause we have so much to do.
- Okay.

That way, it goes a little faster.

Yeah, you're right.

In this job, you really have to go fast,

and it didn't really seem
like Al was... doing that.

I'll show you how we have to do it.

- The speed, man.
- Yeah.

You want me to try it on this one?

Nah.

- Why not?
- I'll get it.

Cause we gotta go.

Well, maybe I can do faster.

These look good.

There's a lot more to do, okay?

We're gonna pick it up,
so you better keep up, okay?

Okay, okay, I'm coming, I'm coming.

Let's go to stamping.

Stamping.

Here, same thing, we do 25 more.

All right, and I
get them out of here, right?

Yep.

Gotta catch them, right?

Yeah.

Al, well, he's, he's trying, but...

I just, I'm not sure he's like,
cut out for it or not.

We're gonna go to paint.

I'm too old to be moving this fast.

Caley was fast. That's all I can say.

I couldn't keep up with her.

And I'm just watching you?

Yeah, I gotta get
caught up now, we're behind.

I know I've been holding you back.

Sorry.

It's okay.

You're good.

Thank you.

All right, let's go to this one.

Okay.

I definitely felt like
an old man in a wheelchair.

And see how far behind I am?

You gotta do all these?

Yeah.

I'm exhausted.

Running around with big boots on

is much more demanding
than sitting behind a desk.

All right, pressure's on.

Let's go.

When you have my job, you say things like

"we have to have
the highest quality standards."

It's easy to just say it,

but to actually see
the people that execute it,

it's really eye-opening to me.

How long you been working here?

Almost two years.

And you like it?

Yeah, yeah, I like it a lot.

- You do?
- Yeah.

But the only thing that does stink

is it can be really, really stressful,

'cause there's not anybody
higher than me here now.

So I don't have anyone to go to.

Why... why isn't there though?

I really don't know.

I don't, I mean, supervisors,
they're gonna be on first shift

'cause they've been here so long.

So the second shift, you're on your own.

Yeah, I'm on my own and then
third shift is on their own.

And what if I made the wrong decision?

My boss comes in,
and I could have messed up

thousands of dollars worth of production.

It's on my shoulders.

- How old are you?
- 21.

- Whoa.
- Yeah.

It can be really stressful.

I've come out of here crying before.

- Really?
- In tears, oh, yeah.

What amazed me from Caley was
there's nobody here but her.

Why do we have a supervisor on shift one

and not one on shift two and three?

I don't know the answers to
those, but I'd like to find out.

Okay, here is where
we have final inspection.

It comes over here
on a pallet, just like that.

- Okay.
- In the corrugate.

And then we tear apart six boxes.

Yeah, six dozen balls.

- Every one?
- Every one.

We have more than three defects,

the whole pallet has to be gone through.

- Yeah.
- I'm already tired.

I know, right?

Kill me now.

Well, if this works out for me,

it'll be difficult,

because I have two daughters.

Oh, how old are they?

Uh, 16 and 20.

Ah, so like my age.

My oldest daughter's your age.

And I've been divorced so...

Because of that,
I've become very close to them.

You know what I mean?

I mean, ours is actually the opposite way.

Like I don't even talk to my dad.

- Really?
- No.

He didn't come to like, my graduation,

he didn't walk me down the aisle.

- Seriously?
- Yeah.

You know, I didn't have
the best of childhoods.

But my aunt and Uncle, you know,
that I moved out

and I live with, like,
they've been so good to me.

- My mom...
- They have been?

Yeah, they actually gave me

the house that I live in now.

Is it nice?

It's, it's like, just a, um, mobile home.

So we're gonna save up for a few
years and then maybe build,

because my husband was
in the construction industry.

The level of stress for young people today

is way different than when I grew up.

When I was Caley's age,

I was having fun playing sports

and doing the best I could at school.

I wasn't working or taking on
the same responsibility

that these kids are.

This is me and my husband,
and that's our baby.

He's not really a baby. He's a dog.

But he's our baby.

We got him like
two weeks after we got married.

And we took all of our wedding money...

- You did?
- Yeah.

- It took all of it.
- How much was the dog?

Like, $2,000.

- No.
- Oh, yeah.

They get real expensive.

And then I think we're
probably gonna, like,

get a full-size female.

- So you want another one?
- Yeah.

I think it's easy for people
that have had a tough childhood

to hide behind that and say
life has dealt me a bad hand.

You don't even get
that Caley had a bad hand.

You just get she's gonna
make the most out of life.

Very, very impressive young person.

Yep, there you go.

And then we'll replace
that ball with a good one.

You did good.

To see someone like this

striving at our company is great.

We just need to make sure

we hang onto these people
and support them.

- Okay?
- Okay, yeah.

- That's a lot of golf balls.
- Yeah.

Crazy, huh?

Who buys them all? That's amazing.

Hey, how are you?

The boss has
a not-so-secret admirer.

You got it going on.

Mark King, the CEO of Taylormade

is a boss undercover at his own company.

- I'm Al.
- Nice to meet you.

Nice to meet you.

His employees think he's part

of a reality show
where people try out jobs

in their dream industry.

He should keep his day job.

His journey continues in South Carolina.

I'm here today to work
with our returns department.

This is one of the distribution
and return centers

for footwear and apparel.

This is a really important place for us

because it's got a direct
connection to our customers.

I haven't been here very often,

and I'm interested
in how we run the operation,

and I want to really understand

if we have the right systems
to make it efficient.

Because the more efficient we get always,

there's more customer satisfaction,

which equates to more money for us.

Hello.

I'm looking for Teresa.

Right here to the left?

- Yeah.
- Thank you.

Hey, how are you?

- Teresa?
- Yes.

- Al.
- How you doing?

- Good.
- All right.

Well, this department is actually kind of

broken up into three sections.

Everything on this side is something

that's gonna go
into inventory and be resold.

Okay.

The other side of the conveyer belt

is things that are damaged.

The third is doing credits.

- All that here?
- So I have a system.

Yeah, this returns department
actually handles all of the U.S.

- So...
- Seems like a lot.

Um, there's a lot of little details.

- Yeah.
- Let's get you started.

When product comes in,
you scan it into a database.

This database will go into my office,

and from my office, I will issue credit.

Really? Okay, you know what,

you don't even have to worry about that

because I'm here to make sure you learn,

because then that makes me look good.

Okay.

Okay, first thing,
you look for your "RA" number.

"RAS995"

I need tracking numbers,
so you just scan it.

- You don't have to type it in.
- Okay.

- How about that?
- Oh.

It's a jacket.

You scan it,

- put it back in here.
- Okay.

Put it on here. Leave it like that.

All right, let's get you to do this.

- Okay.
- Okay so first,

we're looking for an "RA" number.

So it's "R-A-S..."

Mm-hmm.

61...

gotta be able to type, huh?

Oh, over here. Five, two, nine.

- Tracking number, you did well.
- Okay.

I can do that scanning.

How long you been doing this?

Doing returns probably
about ten years now.

But I've been with Taylormade for 23.

You have?

There was no returns in South Carolina

so, I was like,

if I show y'all that we need
a returns department here,

would y'all consider it?

- Really?
- So that's what I did.

And it used to be that we used to

have to do all this manually.

- Really?
- It would take forever.

So you developed how it operates.

- Right.
- That's pretty cool.

What happens here too is defective shoes.

- Okay.
- You got it, okay.

Get your knife out and cut them up.

- Really?
- Cut them up.

And then these are just thrown away?

Yes.

- There we go.
- Make sure it goes deep.

So that nobody can go to the landfill

- and find a pair of shoes.
- Oh.

And wanna return them for another pair.

- Yeah.
- Yeah.

Some of these shoes are nice.

Yeah.

And it's just one box after another, huh?

This is just a small
percentage of what comes back.

Now how about the apparel
that we get back?

We cut those up.

- You do?
- Yes.

God, it's amazing how many
shoes, though, huh?

As I'm looking at these shoes,

they may have flaws that
prevent them from being sold.

But they're still useable.

I feel horrible about how wasteful it is.

Sometimes I suggest, you know,

hey, I know this children's home,

I know this women's shelter,

um, can I take this, you know?

Yep.

I don't wanna just throw away these shoes.

I don't wanna just
throw away these clothes.

- Somebody needs them.
- Right.

Thousands of dollars in merchandise

all gets destroyed,

for really no reason.

I'd rather help people that need help

than worrying about a few pairs
of shoes that get returned.

So, we're just gonna take
a little break here.

Okay, good.

Do you have children?

- No.
- No children?

No, naw, no.

- Married?
- N... was.

I've been enjoying my singleness.

You have? Yeah, me too.

How old are you?

53.

Same age.

- Yeah... really?
- Mm-hmm.

When he said he was single

I thought, dang this man's single.

We're the same age.

Oh, shoot, I'm gonna
see what this man's about.

What do you do then, other than work?

- Guess where I'm going.
- Where?

Alaska.

- You are?
- In July, mm-hmm.

It's a singles cruise.

- What are you gonna do?
- It's on my bucket list.

- Oh, it is, really?
- Ever since I saw that movie...

The Bucket... yeah.

I just like, saved up my money.

So what else is on that list?

I would love to go to
Australia, but that's like...

- You would?
- Yeah.

I wanna spend my money on adventure.

You wouldn't believe this, do you th...

I have my motorcycle license.

- You do?!
- Yeah.

You got it going on.

That's what I would say.

How long you been single?

Probably about 13 years now.

I got where I was... I'm happy,

and I don't let nobody disturb that,

because I had enough
negativity in my life.

Because I was thinking about,
um, my mom was a foster parent.

She was?

And I even thought about myself

just probably trying to be

- a foster parent because I...
- Yeah.

I have a three-bedroom house
and it's just me, so...

You know, share it. You know, share it.

You shouldn't be selfish about it.

Yeah.

So how about you? Kids?

I have two girls,
they're grown and off and about.

They're doing good, I guess.

- One's a teacher and one's...
- Wow.

And one like works in the music.

She gives lessons and stuff so...

I... I love Teresa. She's awesome.

But when she's pouring her heart and soul

and getting really personal,

and I'm making stuff up.

It's really, um,
it doesn't feel very good.

I'm from a little town outside of Chicago.

Started working for the Park
And Recs 20 years ago.

The thing that's unnerving
is to just blatantly lie.

As a human being, it doesn't seem right.

You know, what am I gonna do, I'm single,

and I don't really wanna
continue to move snow

- and leaves and...
- Yeah.

And, I don't wanna wait a week.

- Teresa?
- Yes?

I have something really
important to tell you.

I'm Mark King. I'm the CEO of Taylormade.

No, you're not.

No, you're not! I don't believe it!

I'm like, I just kept saying to myself,

I kept saying to myself,

God, this man's single too, he's
good looking, I'm gonna get him.

Do you know the show Undercover Boss?

Yes, I watch... yeah.

You're on it now, too.

No!

When I see that, when I see that show,

I'll be like, y'all didn't know
that was y'all's boss man?

Y'all didn't know that was y'all's...

y'all didn't know that was your CEO.

He really fooled me. He really did.

It was an awesome experience
to be that close to my CEO.

I had to tell you that it was me.

I didn't want
to play this thing any longer.

You are a spectacular employee.

- Well...
- So I want you to know that.

- I try to do a good job.
- You do a good job!

You do a great job!

I'm now almost qualified to work for you.

Wow, I am really shocked.

I just don't believe this.

That moment made this
experience all worthwhile.

Honestly, I can't even describe
what I feel right now.

It's just really wonderful.

Now I'm gonna take this earring off.

- Okay, you can take it off.
- Yeah, because it's fake.

Yeah, because I'm like, okay,
Mark King with an earring?

Oh, l... okay, okay.

He is down, give me one!

You think I should get one?

Eh, you'd look cute.

But you'd look cute either way.

Teresa's single, I'm single.

You never know.

Oh, God.

Today, I'm in Liberty Township, Ohio,

and I'm here to train
with a demo tech rep.

Demo events are opportunities
for us to invite golfers

to see all of our products.

The demo tech reps then fit the consumer

to whatever the golfer's looking for.

We invest an unbelievable amount
of money in this program.

We have events that sell in excess

of $100,000 in a one-day event.

I wanna make sure the demo tech reps

have all of the resources that they need

to give the consumer
the best possible experience,

and then hopefully buy our products.

- Hello.
- How you doing, sir?

- Good, I'm Al.
- Jarryd Lance.

- Nice to meet you.
- Nice to meet you.

I'm here to help you today.

Yes, sir. I need all the help I can get.

Well...

What we're gonna do, we're gonna grab

every bag out of here and we're

gonna take it to the range.

Okay.

When I first saw Al,

he had a tattoo, he had an earring,

I didn't know if he was a golfer

or going to the bowling alley
or what he was doing.

So you do a lot of these, Jarryd?

Right now, I'm doing
about four or five a week,

going to school full-time and...

We're gonna set this down right here.

Okay.

So this is what you wanna do?

Well, what I wanna do is

I wanna play golf for a living.

You mean as a golf professional.

Yes, sir.

I played in junior local tournaments

starting at about 11 or so.

One of the first tournaments I
played in was a state tournament

and I won that.

Awesome. When do you have time to play?

I either practice before I work,

or I practice after or both.

Wow.

You've got this down to a science.

- There's a science to it.
- There is.

All right, we're good to go now.

How you doing, sir?

When you think of Taylormade,
you think of drivers.

The driver is the club that you use

to tee off with.

If you have a driver,
you wanna hit it far.

Every golfer's biggest challenge

is to find a driver that they love.

We're gonna deal with two people at once.

We're gonna watch him hit,

and then we're gonna make sure

he's got the right club.

We've got 48 adjustments
we can make on these clubs.

He's gonna want to get a different shaft

and a little bit different lie angle

because he swings
a little bit more upright.

He hit that one on a good trajectory,

so I'm gonna keep that club in his hands.

Okay.

Here you go, sir. First 2 degrees up.

Can't hit any straighter than that.

We got two ladies coming up here.

I'm gonna see what you can do.

- Hi, I'm Al.
- Angie.

- Angie.
- Jackie.

- Jackie.
- Nice to meet you.

Nice to meet you.

Why don't you both hit a few balls

and we'll just take a look?

Wow.

So let's see how it's set up.

You got the heavy weight in the toe,

which means it's gonna
help it draw a little bit.

- You're not getting a draw?
- No.

Let's see.

One...

Okay.

All right, you keep hitting them.

Angie, I wanna go ask
Jarryd one quick question.

- Okay.
- Okay? One quick question.

- Jarryd?
- Yes, sir?

She wants to draw her ball a little bit.

It's set up 2 degrees closed,
right now it is.

Because that's what that red
adjustable sole plate is.

It's a very, very complicated
thing, fitting these people.

Tell you what, I like that there.

That's hard to beat.

I've been doing demo days

for 30 years, and I've never seen one

as efficiently run as this.

That'll lower...

Yeah, this, it, uh...

There's a hundred different
things that we have,

but there's a thousand different options.

Here we go, sir.
Let's try this one real quick.

You could close it
just a little bit and try it.

- Yes.
- You wanna try it?

Take one minute.

- Now, he's gonna
tee off tomorrow at 7:30.

- The new weapon.
- With the new weapon.

- Thanks, Steve.
- Thanks, Steve.

All right, we're gonna go out to the car.

I gotta grab something.

It's a nice ride.

I appreciate it;
I had a smaller compact car,

and I couldn't fit everything in it.

I decided, hey, I wanna get a bigger car.

So you have to pay for
all your expenses by yourself?

- I pay for the gas, yes, sir.
- Okay.

And, you know, sometimes
we may go 200 miles away.

We don't get paid for
all the traveling that we do.

We just get paid from the time
we get to the golf course

to the time we leave.

So I have that,

pay for gas, paying for school,

paying for my practice.

But I'm lucky to break even.

Jarryd said that they get paid
for the time on the job.

But if somebody has to drive three hours,

I think they should be
compensated for that,

so I'm definitely gonna look into that.

Oh, yeah.

What are you going to do
to pursue this tour thing?

I... you know what, I need a sponsor.

You do.

And right now, I'm saving money

- for my car, school and practice.
- Right, right.

Just to be able to play,
let alone tournaments.

Tournaments right now I can't
do, that's... that's too much.

- Too much.
- If I had time and a sponsor,

I could do it, I know I could.

So did you... do you do this
because you love golf?

Absolutely.

From about ten, my dad
taught me how to play.

He did?

Was it affordable at all here?

Oh, no, golf, it...
it's a rich man's game.

- It is.
- I'd love to change that.

Not very many people have five
hours or $50 to go play golf.

My dad worked at
a steel company for 35 years,

and I had to shag balls,
pick up golf balls...

- Whatever you had to do.
- Sneak on.

Go play three or four holes before dark.

I will do whatever it takes.

That's why I want to own my own
golf course and lower the rates.

To go play nine holes
and play for $15 in a cart

or play for free if you're
a junior or college golfer.

- Right.
- And promote golf.

And that's what it's all about.

Business is so competitive today

that you kind of lose sight
of why you do things.

My passion has been golf
since I was a little kid.

Jarryd has a deep love for the game.

He wants to be able to bring people

into the game so they can love
the game as much as he does.

Well, we've got people waiting.

We gotta get back to work.

First and foremost,
I think a CEO is responsible

for moving the business forward.

What I didn't realize was that
we really need to get serious

about making it affordable.

That's the future of the game,

bringing kids back into the game.

Making programs for them,

whether it's lessons or tournaments.

We can do extraordinary things,

and it starts with
young people like Jarryd.

That's what will drive our success.

And we become
a better company because of it.

Can't hit it any better than that.

If you could, I'd like to see it.

That was awesome.

Mark goes clubbing.

- Ow.
- Oh!

Oh, oh, I'm sorry.

But will his coworkers
see through his disguise?

There were a growing number of eyes on me.

It was just uncomfortable.

Today, I'm in Carlsbad,
California, our headquarters.

And I'll be working
on the production floor.

Golf clubs are the heart and soul,

the bread and butter of what we do.

We make 8 million golf clubs a year.

Excuse me, do you know where Cristian is?

Yeah, he's right over there.

We keep most of our
assembly of our products

here in the United States,
right here in this building

underneath my office.

I've been here since 1981.
That's 30 years.

My disguise is fantastic,

but I'm not sure it's gonna work today.

- Cristian?
- Hey, what's up?

- I'm Al.
- I'm Cristian.

- How you doing?
- Good.

I'm here to train with you today.

Oh, yeah?

- Um, these are the burner 2.0s.
- Okay.

- It's like superglue.
- Okay.

Then we take it over here to the press.

Set it down,
we press these two right here.

Then you just clean it up and get it ready

for the person that's gonna do alignment.

How do you get it out of there now?

How do you get it out of there?

Like, she'll get it out of there.

- Oh, she'll get it out.
- Yeah.

Wanna give it a go?

Oh, I'll try it once. Okay.

- Do that?
- Yeah, just one... put it in.

- Like that?
- Yeah.

What is this guy doing here?

- Like that?
- Yeah.

Now, we have to do this
a little bit faster.

As you can see,
she just stopped the wheel.

- Okay.
- Put it in.

Everybody here has something
to do for the whole product.

It all goes together, huh?

Yeah, it all goes together.

Got it.

Let's see if I can do the wood right.

- Ow.
- Oh!

Oh, oh, I'm sorry.

It's okay.

I'm sorry.

I'm a little nervous.

I'm too old to be moving this fast.

Ooh!

Sorry.

Just announced 12 hours today.

Is that good?

That's good.

Overtime, but I never miss overtime

but like, you know, personally,

I spend more time here
than with my family.

- You do?
- My friends and my girlfriend.

5:00 in the morning
to 6:00 in the afternoon.

Getting home around 7:00...

all you do is just basically sleep.

- Sleep and work.
- Sleep and work.

- How old are you, Cristian?
- I'm 19.

- Wow.
- Yeah.

I dropped out of college,

- and...
- How come?

When I graduated from high school,

I had a scholarship for soccer.

- You did?
- Yeah.

But my mother got skin cancer

and I felt bad leaving
and not helping out my dad.

Well, I just decided to stay and...

and I help him out.

- You did?
- Yeah.

- So, you ever take a break?
- Yeah.

- Grab some air.
- Okay, let's go.

Right over here?

So did you play golf at all growing up?

Uh, I would just play mini golf.

- Oh, just mini golf.
- Yeah, mini golf.

I started playing soccer just because...

all I really needed was
soccer shoes and a ball.

That's pretty cool.

Where were you gonna
go to school for soccer?

I was gonna go
to Humboldt State University.

You were?

But at the end, it doesn't matter.

Because... because my mom
didn't have insurance.

- Oh, my God.
- Yeah.

It's hard for me, like...

like, I hear people complaining.

I don't get mad at them or anything.

But I see... just the life they have.

- Yeah.
- Yeah.

I... I got choked up today.

Cristian is the way you'd like to have

everyone in the world be...

willing to sacrifice whatever
they have for other people.

Hey, we need to get back to work.

Okay, thanks for talking.

No problem.

He made a decision at 19 years old

to do something that's really incredible.

It's just heartbreaking
to see a person that young

that had to give up something

that he had worked for his whole life.

That... that's really moving.

Yeah, there you go.

- How's my speed?
- It's good.

Is it all right?

Well... not really.

Not really?

Too slow?

Yeah, actually a little bit slow.

Like over there's a long order.

As Cristian and I were working together,

I was starting to feel like
people were looking at me.

And I was feeling like people
were starting to maybe think,

who is that guy?

It was just uncomfortable.

What people are doing is they're staring.

There were people actually
walking from other departments

to look at me, so I'm really nervous

that they're gonna recognize me.

Hi, are you Mark King?

Mark King, the CEO of Taylormade,

is a boss undercover in his own company.

But now he's working on
a golf club assembly line

where his coworkers have
seen through his disguise.

Hi, are you Mark King?

Are you?

Oh...

Yeah, I think you busted me.

Did you recognize me?

- She told us.
- Do you recognize me?

You weren't supposed to.

Well, it's nice meeting you.

Nice to meet you.

- Nice to meet you.
- Nice to meet you.

How did you guys know?

- She told us.
- Yeah.

You recognized me?

Does everybody know?

Yeah.

Pretty much.

Did you know?

Well good, Cristian.

I'm Mark King.

I'm sorry, man.

I was shocked, and I'm still shocked.

It was a big surprise that I'm working

with the main guy from this company.

CO?

CEO?

I was hoping I wouldn't get busted.

But I decided to turn it
into an opportunity.

I knew it was you.

I knew it was you
the minute I looked at you.

I know you did.

Getting to share my experiences

and what I've found with
the whole production floor

was incredibly moving.

I work right next door to the factory

and often stop by,
but working right next to them

and sharing their jobs,
it meant a lot to them

and even more to me.

You said it right away?

To actually go down there
and see what those people do

to see how hard those jobs are

and really how unappreciated they are...

they just get forgotten about.

Oh, wow.

But I think the thing here
is to appreciate it,

making sure these people
feel loved, and respected,

and listened to.

Even what might seem to be
a small tweak to us

might be a massive tweak in their lives.

My undercover experience is almost over

I really need to meet
with my board members.

- How are you?
- Good.

- Welcome back.
- Thanks.

And tell them about the experience,

what I learned, but then more importantly,

what do we have to do to take action

on these things that I found?

I went to the ball factory.

- Yeah, yeah, yeah.
- In South Carolina.

I worked with a young lady,
her name was Caley,

and she was only 21 years old.

But she had some really good feedback.

We only have a supervisor on one shift,

and sometimes they run three shifts.

- Mm-hmm.
- When she has something that's

kind of on the edge,

which might be rejecting
a bin of 5,000 balls,

it's just a lot of pressure on her.

Oh, yeah.

I really think that's something

that we could do. Then I worked demo day

with an incredible young guy named Jarryd.

But one issue for you with him,

he did mention that they get paid

for their time of the demo days.

But he said many times he
has to drive three, four hours.

And he doesn't get paid
for that drive time.

So I just think
in those unique situations,

we should be looking at
reimbursing gas mileage

- or paying.
- Yeah.

I think you could follow up on that.

I think that would really help.

The third thing that I think
you could have your team look at

is, in South Carolina, where we have

- defective products come back...
- Yeah.

- We throw them away.
- Okay.

There was a lot of what
they call "B-grade" shoes.

That we don't have a good plan for yet?

Exactly. So maybe you could
have somebody look at that.

- Yeah, for sure we can do that.
- Okay.

- I'll see you soon.
- Okay.

All right, see you later.

The only thing that's left

is to meet with the employees

and tell them what I learned
while I worked with them.

I am here to tell Al he
should stick with his day job.

I just don't know that the stress level

and quickness of my job is right for him.

- How you doing?
- Good, how you doing?

- I'm doing just fine.
- Do you know who I am?

No, should I?

That's big Al, right in front of me.

Without the earring I see.

I'm Mark King.

Yes, sir, I do know who you are right now.

- CEO of Taylormade.
- Yes, sir.

- How you doing?
- No, you're not.

Oh, I hope I didn't say anything stupid.

So how did I do?

- Um...
- Not good?

No, not really.

Honestly, Caley, I was so impressed

with you as a person.

The level of responsibility
that you've taken on

is amazing.

It stresses you out though, doesn't it?

- Oh, yeah.
- So I'm gonna try

to help you with some of your stress.

- Ah.
- So, we're gonna make sure

that there's a supervisor
on call all the time.

So that you can
get a decision and move on.

- Awesome.
- Yeah.

I've been looking for a dog for you.

- A dog?
- Mm-hmm.

But they're very hard to find,

so instead, I'm just gonna
give you the $3,000.

No, you're not!

- Oh, my God.
- And then

I'm going to give you $10,000

to put towards your dream house.

Shut up.

Yeah.

I... it means a lot so much.

- You deserve it.
- This is crazy.

I mean, I've never had anything

go, like, great in my life.

And it's just all of a sudden.

It's crazy, I'm so happy.

Jarryd, I've been going to
those demo days for 30 years.

Mm-hmm.

And the way you organize

those days, it was really impressive,

and I mean that sincerely.

So, we're gonna find some formula

that if you have to go a long way

that we reimburse you for gas

- and the time that you spent.
- Yes, sir.

You know, I've had
the same passion for golf

since I was a little kid,
just like you do.

You said it was your dream
to be a professional golfer.

Mm-hmm.

I didn't really know if you
were good enough or not.

So I did a little research on you.

And you're actually as good
as you said you are.

- Which is pretty cool.
- Yes, sir.

So as soon as you're done with college,

we're gonna give you $50,000.

We're gonna sponsor you for two years.

I like that.

- You like that?
- I like that a lot.

We're gonna give you

all the resources that we have

that'll allow you to pursue your dream.

Yes, sir.

Everybody needs a break,
and this is my break I feel.

Sky's the limit right now.

So who knows, better be looking out

for Jarryd Lentz in the near future.

Hey, how you doing?

Did you make it through
the rest of the shift?

Yeah.

Oh, that's great.

Cristian, I'm 52 years old,

and I've never been touched
in a way that you touched me.

What you've done,

sacrificing your future for your family.

So to help out with
your mom's medical expenses,

I'm gonna give you $10,000.

- You all right?
- Yeah.

Just speechless.

On top of that, I don't want you

to work full time anymore.

I just want you to work part time.

And on top of that part time,

we're gonna give you
$15,000 a year for two years.

- Wow.
- So you can make your

full salary that you're making today,

and we'll go back to school.

- That's great.
- Okay?

In addition to the $30,000,

I'm going to pay for your college

so that you don't have
to be under all this pressure

and know that your family's taken care of.

That means a lot to me.

My kids have, you know, everything.

And...

when I heard your story, it was really...

I just wanted to help you.

- Thank you, buddy.
- Thank you very much.

All right, I'll see you.

Hey, dad, I'm gonna go to school.

They're gonna pay for my college.

They're gonna give our family $10,000

for medical expenses
and to pay the house bills.

Oh, son, I'm so happy for you.

I'm crying because I'm happy and...

just don't know what to say.

Hey.

Teresa, how you doing?

- I'm doing well, doing well.
- Snuggle in, man.

Honestly, and I mean this, Teresa,

the fact that you took the initiative

to say let me start
this returns department,

and then, with almost no resources,

be able to create what you've done...

it just was unbelievable.

So I wanna do a few things for you.

- Okay.
- You know, you and I talked

- about those shoes.
- Yeah.

Right, the ones
that really are salvageable.

We actually are starting an initiative

to bring golf to inner city kids,

and we can do it with apparel,

- with the footwear...
- Awesome.

- with anything that you think...
- Awesome.

- Isn't that awesome?
- That is good, that is good.

But then I thought,
gotta do more than that.

So I thought, I should give you
a week off, paid vacation.

But if you have a week off, you
gotta have some spending money.

So I thought I'd give you $5,000

just to spend on whatever you want.

And then you talked about The Bucket List.

You're gonna make me cry.

So I'm sending you to Australia.

All expenses paid.

What do I say?

You don't have to say anything.

Oh, bless you.

The emotion is just out of this world.

Yay! Going to Australia!

When I decided to go undercover,

I didn't really know what to expect.

Really what I found out is

as much as I think myself and our company

is in touch with all of the people,

we're probably not
at the level we should be.

I... I just will make it
my number one priority

to ask all of them
about their personal life,

and I just want
these people to feel special.

And I don't think it takes much.

But it's not something
you can do part time.

It's something we have
to do every single day.

Golf, to me, is really
different than most sports.

The game is just so much
more than hitting the ball.

Really, the core of golf is on

values that all of us
should live by in life.

Honesty, integrity,
perseverance, commitment,

hard work, and why shouldn't
everyone be exposed

to not only the game
but the values of the game?

So I've decided to start a golf program

at a local foundation
called Solutions for Change.

And it's for homeless families.

- Hey, Chris.
- Hey Mark, how's it going?

- Good, how you doing?
- Good, good, good.

Why shouldn't everyone be
exposed to not only the game

but the values of the game?

We can get the kids playing
and hitting balls

and any of you that wanna play

and we'll give you lessons and educate you

and provide you with equipment.

So we want to invest
$50,000 in a program that...

So that's awesome, isn't it?

That's how we're gonna have a
great game 30 years from now

is to get everybody the
opportunity to play the game.

And I think that's our responsibility.

That's it.

Nice.

That's awesome.

Sync and corrected by atrn97g
www.MY-SUBS.com