All language subtitles for Undercover Boss USA S2E22 University of California, Riverside

Male announcer: Americans
are worried about the economy.

Many of them wonder if our
corporate and elected leaders

have the answers
to our problems.

In these tough times,

some bosses
are taking radical steps

to discover how to improve
their companies.

Each week, we follow the head
of a major organization

as they work undercover
alongside their own staff.

== sync, corrected by elderman ==

This week, the Chancellor

at the University of California,
Riverside

poses as a participant
on a TV show

where a private school employee
is researching

the public school experience.

- Pete Weston. How are you?
- Pete? Pleasure to meet you.

Announcer:
By going deep undercover...

Unbelievable.

Announcer: He'll find out
what needs improving

in this university.

So this looks like
a pretty old track.

It is.

We've got a couple of holes
over there.

Oh, my. This track
is an embarrassment.

We just simply have to
find a way to fix this.

Announcer: Will this former
Science Professor

be able to handle going back
to his roots?

You'll be lecturing
in front of

250 organic chemistry
students.

250? Okay.

Oh, my God.

This is unbelievable.

Hello?

Hi.

Announcer: Find out next

on the Season Finale
of Undercover Boss.

Undercover Boss 2x22
University of California, Riverside
Original Air Date on May 1, 2011

Announcer: The University
of California, Riverside.

Located 65 miles
from Los Angeles,

it's one of California's
largest universities.

With a student body of
more than 20,000 and growing,

this university has been
in operation since 1954.

Overseeing this massive
educational institution

is one man.

My name is Tim White.

I'm the Chancellor

at the University of California,
Riverside.

As Chancellor, I am the CEO

and responsible for
student affairs on this campus.

The University of California
is recognized

as the greatest university
system in the world.

UC Riverside is part
of a system of ten campuses

such as UCLA and Berkeley,

and each of the campuses
has unique strengths,

and we have ours.

We're the most ethnically

and racially diverse
University of California campus,

and we're the fourth
most diverse in America.

I am Argentinean by birth.

We emigrated
when I was a young boy

first to Canada,

but arrived
in Northern California

when I was about nine.

We grew up in a very frugal
environment.

We had an accent.

We didn't understand the nuances
of being a California kid,

so I worked like the devil
to get rid of this accent

and as soon as I could,
when I turned 21,

I became a naturalized
U.S. citizen.

You know, I was very engaged
in athletics.

I thought that would be
my career.

When I finally got to Berkeley

as a graduate student,
I realized

that there was this whole
other world out there,

and I decided to
give science a shot.

And so I did graduate work,

and that turned into
a faculty job

at the
University of Michigan.

Then that led to jobs
in Oregon State

and at
the University of Idaho,

now at the University of
California, Riverside.

Morning, Corina.
Good morning, Tim.

To be chosen Chancellor
is really a chance

to give back to this great
system, this great state.

It's so changed my life.

[Cheers and applause]

You know, I was very proud
of becoming a Chancellor,

but through my parents' lens,

I think they just were popping
with excitement.

And so they said, "oh, son,
we're so proud.

We want to come see
your new corner office,"

and, uh, called, uh,
as they got close and said,

"well, we'll be there
tomorrow morning."

"Great, dad, I love you,
and I'm so glad

that you're gonna
be here tomorrow."

And he said, "yeah,
love you too."

And driving up,
my dad was killed

in a horrible auto accident
30 miles from campus.

So my dad never had
a chance to actually see

the new corner office in
the administration building.

So I think
it makes me realize

that we're all fragile.

So let's end
every little act,

every little conversation,
every little thing

as positive as it can be.

And, uh, you need to
square up

with things that matter
every day.

Mom.

Karen and I have been
married for 13 years.

- [Groans]
- Yes!

She was a Professor
at Oregon State University,

but now she's a full-time mom.

Oh, two points for you.

- Hey, sweetie.
- Ready?

Yep.

I think that
the most challenging part

will probably be
Tim's stamina.

You'll be back in a week?
Hopefully.

- Ah, you better be.
- I'll be in better shape then.

It's gonna be
a challenge for him.

Love you.
[Kiss]

Love you too.

California,
like the rest of the country,

is going through
tough economic times,

and we've had to
tighten our belt.

Unfortunately, that meant
reducing salaries

and raising tuition.

In fact,
over the last three years,

tuition has gone up
some 57%.

So I wanted to go
undercover

to see how
the student experience

has been affected by the
decisions I've had to make.

While undercover,
I'm gonna go by Pete Weston.

Unbelievable.

Pete's my middle name and Weston
is my mother's maiden name.

While undercover,
I'm going to tell my employees

and students I'm part
of a TV show

about jobs in the public
universities in America.

I wake up this morning
and I'm feeling

like I'm in a residence hall
or dormitory room.

You know, it's got a mini fridge
and a microwave,

so I can do popcorn,
I can do noodles, I can do soup.

Then, in the refrigerator,
you know,

there's a little milk,
a little orange juice,

probably a couple beers.

I mean, it's college
after all, right?

So I'm all set.

Today I'm gonna be working
with a Professor of Chemistry.

Before I became Chancellor,

I was actually
a Science Professor

on many different campuses,
so I'm very excited

about going undercover and being
in front of students again.

Professor Larsen?
I'm Pete Weston. How are you?

I'm good.
How are you today?

I'm a Professor of Chemistry.

I've been at UC Riverside
for about 2 1/2 years.

And I did my Ph.D.
at Cal Tech,

and I did my post-doc
at MIT.

So, Pete, what we're gonna
be doing today

is you're gonna walk
across campus,

where you'll be lecturing
in front of

250 organic
chemistry students.

Wait, wait, wait, wait.

250? 2-5-0?
- Yes.

- That's a big class.
- Yes.

My first year
I was teaching this,

it was about 150 students.

Wow.

As we struggle with
our economy in California,

our class sizes
are getting larger,

so I'm very keen to see

whether it is still
a good learning environment

or if the problems are bigger
than I anticipated.

So it's state of the art,
this classroom.

It's our new Materials Science
and Engineering Building,

and I think there is a computer
that projects up.

There's a document camera.

You can write,
and it projects up.

I'm gonna lecture
a little bit,

and you're gonna be my scribe
for part of it.

Okay.

You'll be standing
in front of the Doc Cam,

writing this down
while I explain it.

This is the simplest page
I could find.

[Clears his throat]

And then, they've got
a quiz in a week and a half

and so, I'm showing them
sample questions.

So it's a multiple choice
question, right?

You read the question.

The students have
these little clickers

so they can vote on
"a," "b," "c," "d."

Sort of like as if you
were doing online voting.

So is the clicker

like a garage door opener
kind of thing?

Sort of, yeah. It's the same
type of communication.

So right now, we're gonna
head over to lecture,

'cause it's about time.

Yeah, let's go.

[Rock music]

♪ ♪

So you're gonna go in
and settle them down.

Tell them to get out
their clickers.

Explain that you're
running the course for a bit.

Right. You'll be along
momentarily?

Yeah. I have to go
take care of some things.

Uh, not very long, please.
Okay.

Oh, my God.

[Overlapping chatter]

This is unbelievable.

Holy cow.

Whew!

[Overlapping chatter]

How are you doing?

Thank you.

Um...

All of sudden,
I felt very old again

in front of this group
of 20-somethings.

And I was very self-conscious,
let me tell you.

It's fortunate I'm wearing
a long-sleeved shirt

and you can't see
sort of the perspiration

that was running
down my back.

Hello?

Do I have to turn--?

[Overlapping chatter]

Uh, hi.

Students: Hi.

Uh, my name
is Pete Weston.

I'm helping
Professor Larsen today

with your chemistry class.

And, uh, I can't tell
if the microphone is working.

- No.
- No.

Uh, so, heh!

I see "microphone."
I see a "help" button.

So, there we go.

Whoo.

How am I doing?

Sorry about this.

You guys aren't gonna tell
Professor Larsen, are you?

[Laughs]

I'm not sure if Pete's
ever done public speaking

in that type of venue.

Certainly never
in a lecture hall.

Perhaps Pete has spoken
in front of a church group.

I think he wanted to
run out of the room.

Okay, I can take this
for a second.

Okay.

So now we're gonna talk about
the rules of mechanisms.

So if you remember,
we were going through

the difference
acid derivatives, okay?

You have your x-minus,
which could be an alkoxide.

If it's a base,
it could be an alcohol,

so you just did ethanol
plus hcl, right?

This is unbelievable.

H-plus doesn't exist.
It's solvated, right?

Your inner reaction,
where you have a bunch

of solvent molecules,

and I'll write it up here while
he's figuring that out.

So this is your sample
question for your quiz.

Okay?

So I just read
the words at the--?

"What is the first step

"of the acid-catal--

"cataleezed--

"catalyzed--catalyzed

"hydrolysis of--

"of tert butyl ac--

"ace--acetat?

Acetate?" Okay.

I think he said one
out of ten words correctly.

I think the students
are gonna feel

a lot better about knowing
chemistry terms

'cause they can
always say, "well,

at least we know it
better than Pete."

So there--so that's
their responses from that.

So 62% of them
got the wrong answer.

[Laughter]

I think you can probably
blame that on Pete.

Hydrogen chloride.
Is that an acid or a base?

- Acid.
- Okay.

So what is it gonna do?
Protonate it.

Protonation, exactly.

So let's try this again,
shall we?

Are you guys ready
with your clickers?

Yes.

4, 3, 2, 1.

Okay. Yay! Good job.

[Applause]

Okay,
that's the correct answer.

You don't tell 'em.
You teach 'em through it.

It's pretty cool.

In this brand-new classroom,
we've invested

a lot of money
in the technology,

and it was very gratifying
for me to see

how well it actually works
and works in the sense

of enhancing
the learning environment

and how tuned in
the students were

to the lecture
and using the clickers,

and this gives me hope
that there are other courses

where there are a lot of
students on wait lists

to teach those courses
in larger venues

and use technology
in a cost-effective manner

and really kind of get
back on track.

Any questions on that?

Announcer: Coming up,
Tim forgets his ABCs.

And later, the Chancellor
faces a few hurdles.

- All right.
- You got 'em all?

Oh, come on, Pete.
Come on.

These things are heavy.

[Clatter]

Announcer: Tim White, the
Chancellor at UC Riverside

is undercover
at his own university.

Um, hello?

Uh...

Announcer:
His coworkers believe

he's part of a TV show

where
a private school employee

is researching
the public school experience.

And I'll write it up here
while he's figuring that out.

Announcer:
His journey continues.

I'm outside
the Orbach Science Library.

I'm getting ready to go in

and work with
a student librarian.

Do you have your UCR card?

There have been
serious budget cuts here.

We've tried to protect
the academic,

which the library
is a key piece of that.

The last thing I want to see
is it having an effect

on the students' education.

So as I'm looking at
huge budget cuts,

it's going to be enormously
informative for me to see

through the lens
of a student worker,

how's the library doing?

Hi. Is Nastazha here,
please?

- Nastazha? That's me.
- Hello.

How are you?
Good. How are you?

- I'm Pete.
- Nice to meet you.

Welcome to the science library.
All right.

- You can come right on back.
- All right, okay.

So we're gonna go
to the second floor

and shelve these books.

And also,
we're gonna take walkies

just in case the front desk
gets overwhelmed

and they need me
to come back.

So I'm gonna
give you one too.

You can just go, "Nastazha,"
and then I'll hear you.

- Okay.
- Do you want to push this?

We'll go up to the elevator.

How many hours
do you work?

Since I want to be a teacher
at an underprivileged school,

I'm a part-time worker
and a full-time student.

So we're gonna go
to the right.

All of the shelves
are labeled.

I'll start you off
at Q-130, that way.

All right.

"Q."
I'm looking for Q-130.

"S," "Q." Q-130.

That's an "O."

I'm gonna let you
finish this shelf,

and then I'll do the bottom,

and we'll see how far
we can both get...

- Okay.
- In 20 minutes.

I'll be back.

- Where the heck is Q-83?

Q-83.

[Walkie squawks]

[Blips and beeps]

Hello, this is Pete.

[Blips and beeps]

All right, time to be
self-reliant.

I can't even see anything that
looks like this around here.

I'm not an expert, but it
certainly crossed my mind

that with the manual sorting
and placing on the shelves,

there's got to be
a better way.

[Grunts]

- Pete, can you hear me?
- Yes, Nastazha.

[Walkie blips]

Okay, I'm hustling.

I got these all screwed up now.
Q-83.

Bingo.

So "I"s and "1"s
look the same.

Uh, this is Pete,
Nastazha.

[Walkie blips]

So I have a question
on this book.

It's called
The Mathematician's Apology.

[Blips]

- Okay, I'm coming.
- Thank you.

When we were talking
on the walkie-talkies

and I realized
we were on the same aisle,

it was awkward.

I was like, "well,
I can see you, so..."

Our time is up, so we're
gonna head back downstairs

and see how
the circulation desk is doing.

We'll work on the computer,

'cause that's mostly
where my job is at.

Okey-doke.

When books like these
come back,

they're the reserves.

That way, if I can't
afford to buy it...

I see.

Or if it's not in yet,

I can come use it
within the library.

[Typing]

Now, do you want to
help him?

Can I help you?

So since he has a hold,
it's on the hold shelf.

Reserve, hold shelf.
Gotcha.

And so, then...

Okay.
Yeah.

So Nastazha,
I'm having trouble.

I found this book,
but he said

there was another one.

This is, like,
just the solutions manual,

but there's a textbook
associated with this.

Did you put a hold
on the textbook as well,

or just the solutions?

The textbook.

Um, yeah.

You only had a hold
for the solutions.

So you can get the answers
but not the questions, huh?

[Laughs]

They're both not coming back
until the 8th.

Yes.
Aw.

- You can take the book.
I don't--I don't--

I mean, it has
the answers in it.

I mean, you could use--
it tells you

what the questions were,
I believe.

True.

My job
at the university

is to make sure
that our students

can access everything
they need to learn,

so here's an example
of not having

enough copies
of a given textbook

available to our students,

so it's gonna alter
the way he studies.

My business is to make sure
that that doesn't happen,

and when we fail, it is
not a point of pride,

when we don't meet
a basic need.

So you're gonna get
a teaching credential,

and then you're gonna
go teach--

- underprivileged.
- Underprivileged.

So how do you feel
about that?

I feel good.

Um, I'll let you know
when I graduate.

It just seems like
so far away,

even though
I'm halfway done.

Yeah.

What's your sense of
the students at large?

I mean, is this
an unusually difficult time

with the economy?

Uh, let's see,
well, my first year,

my tuition fees alone
were about, like, $10,800.

Uh-huh.

This quarter,
they're, like, $11,600.

And I have three loans
right now.

And my parents, they don't
really have enough money

to--to sustain my education.

And I am
an education student,

so I have to dress
in business attire,

and business attire
is always more expensive

than anything else.

Sure.

Like, I think
I just bought, like,

$40 pants.

Wow.

And I was a little upset,
but it's okay.

So--
But they look good, right?

They do, so...

I am, uh,
I'm feeling very proud

and a bit emotional.

When we fall short,
it gives me

a little more power
to say,

"we've got to do some things
differently here."

Okay, so let's get back
to shelving those books.

Oh, boy.

Announcer: Coming up,
the Chancellor

has trouble giving a tour
of his own campus.

How many of you know
what a Chancellor is?

Nobody.

Announcer: And later,
Tim's past

continues to haunt him.

It makes me miss
my mom and dad too,

just thinking about it.

[Sniffles]

[Upbeat music]

♪ ♪

Today I'm going undercover
as an assistant track coach.

Runners set, go.

We're looking at track
and the other sports

in the athletic program
to generate more revenue,

which will take some pressure
off the general fund budget,

so I'm gonna be looking to
see if there's things here

in track and field
we can do more efficiently

to be able to save money and
not cut programs for students.

Are you Nate?
Nate Brown.

- Pete Weston. How are ya?
- Pete, pleasure to meet you.

I'm track and field and
cross country assistant coach

here at the university.

So what we've got
going on here is,

these are
our 400-meter runners.

- I'm not running, right?
- No, you're not.

Okay, all right.

You're gonna
help me time,

you're gonna help me
encourage 'em.

Okay.

Athletics
played a big piece

in my earlier life.

I was involved in swimming
and water polo,

and from that,
I got a scholarship

which changed my life.

For me to get back now

and touch athletics
in a more meaningful way,

actually,
it's gonna be a lot of fun.

Guys, this is our assistant
coach for the day, Coach Weston.

He's gonna help me out
with some times.

- Hey, guys.
- All right, gentlemen.

We're getting ready
to get on the line.

So Pete, if you want to
just start with me,

and then we'll call them out

as they come through
this middle part.

Runners set, go.

Come on, work, work!

You can just talk and hit
this thing at the same time?

You're asking a lot.

- Four, five, six.
- Good form, good form.

There you go.
Nice and loud.

Here we go.
Finish it up, guys.

I have to tell you, um,
I screwed this up.

Uh-oh.

I could yell the time,

but I couldn't yell the time
and press--

Well, just in case
you didn't get it,

I clicked it myself.

We're okay.
[Laughs]

There you go, Daniel.

Ladies, come on
this way, please.

- How are you ladies doing?
- Good.

So just like I did
over there, Pete,

just, uh, a "runners set"
and then "go."

All right,
so what's the command again?

I'm just gonna say,
"runners set" and then "go."

So I say "set"
and then "go"?

You say "runners set"
and "go."

I say all three
of those things.

- Absolutely.
- Okay, so runners set, go.

No, you gotta put a little bit
more enthusiasm into it.

Yeah.

So, uh,
are you guys ready?

We're good to go.

Oh, I guess
I'm supposed to say it.

Okay.

Runners set, go!

That was good.

So we need to take these
all back in.

Okay.

You can carry those
in there to the shed.

- All right.
- You got 'em all?

Oh, come on, Pete,
come on.

[Laughs]
How are we gonna do this?

Maybe you should stack them
all across your arms or--

- There we go.
- Oh, there you go.

Dang, these things
are heavy.

[Clatter]

Whew.

I need to get some water
or something here.

Pete needs to make fitness
a priority.

You can tell how winded he was
getting out at the track,

moving stuff around.

Probably should have
taken just two.

He didn't look
very athletic.

[Groans]
You gotta be kidding me.

Pete, we gotta make sure
we get those back in.

You know, I do
a lot of walking and ride bikes.

Oh, this isn't gonna work.

But I'm not in shape
to lift hurdles

and these big medicine balls.
[Groans]

I feel it in my shoulders
right now.

Look at that.

As a track assistant coach,

I've got a ways to go.

[Groans]

Got to be
a little bit quicker,

but you're doing
a pretty good job.

How long have you
been here?

This is year four for me,

and I volunteered for
three years before that.

How do you pay the bills
when you're a volunteer?

[Laughs]
I worked in mortgage.

Ah.

So, yeah, when I worked
in mortgage,

it wasn't gratifying
or fulfilling.

Yeah, yeah.

But when someone
leaves this campus

and they're ready
to take on the world,

or they're ready to go to
grad school or med school

or law school, and they leave
with an experience

that's enriched
because of our sport,

that's what makes me
puff my chest out.

That's what makes us proud.
Yeah, yeah.

Let's go ahead
and grab these hurdles.

Look at that. The grass
is growing in the track.

- Oh, yeah, they peek through.
- Yeah?

So this looks like
a pretty old track.

It is.

I don't know when the last time
it was resurfaced.

- Oh, look at that.
- I mean, you can see it here.

There's several spots
like that

where you can see through
to the track.

That's crazy.

Um, we've got a couple
of holes over there

that we cover up with cones

so no one steps in
and hurts themself.

Oh, my.
Not much asphalt there.

No, no.

This track
is an embarrassment.

It's got potholes.
It's worn out.

It's a safety hazard.

We have a high incidence
of shin splints

and knee issues.

That's horrible.

It's really amazing, actually,
they can use it at all.

Also, the bleachers
are unusable.

They're pretty much condemned.
Really?

A lot of the boards up there
are failing

or getting ready to fail,
so we're supposed to

have them locked
at all times.

So we really can't
have a meet.

Wow.

Talking with Nate,
I'm shocked to learn

that we can't host
a track meet here.

I was actually a volunteer

the last time
we had a home meet,

and that was in 2004.

Wow.

Nate and the other coaches
and this team

have been struggling
much too long

with inferior facilities.

It's unfair
to our student athletes.

It's not good for revenue
that would come in

not only to the campus
for a meet,

but to
the surrounding community.

We had, you know,
heard promises

about this was gonna happen
and that was gonna happen,

and it just never did.

Yeah.

And so some of the places
you compete against today

have modern facilities?

Oh, absolutely.
And kids mention that.

So when I bring recruits
on the campus,

I really just
kind of avoid it.

When they're recruiting,
student athletes

in track and field
may choose

to go to another university

when they see
our facilities.

Go ahead, Greg.

We just simply
have to find a way

to fix this.

Things of that nature
can bring revenues

to the athletic department

and bring visibility
to the university

that's positive
and not negative.

Anytime they walk by, I give
them a little pat on the back.

That makes them feel good.
That's all good.

Good job.
Keep your chest up.

There you go.
Good job.

[Upbeat music]

♪ ♪

Today I'm going undercover as
one of our campus tour guides.

This year,
over 28,000 prospective students

and their families
will tour

the University of California,
Riverside campus.

This is a key part
in how we recruit

the best
and the brightest students.

Our tour guides function
as ambassadors

of the university,
so I'm very curious to know

if they're energetic and bright
and paying attention

to the questions and the needs
of the tour group.

Hi.
Good morning.

- Is Christina here?
- Yes, Christina.

Nice to meet you.
Hi, I'm Pete Weston.

Hi, I'm a tour guide here
at UC Riverside.

We have a couple
of groups here

that we're gonna
give a tour to,

and then you can watch
what I do

and then learn from that,

and then we'll have you kind of
guide the tour as well.

Okay, so this is
gonna be yours.

You wear this.
There you go. Yes.

- Oh, I see. All right.
- All right.

Let's go ahead
and head out.

Good morning, everyone.
My name is Christina.

I am a second year here,
a sociology major

looking into minoring in either
Spanish or business.

We do have a second tour guide
with me.

Would you like to introduce
yourself to the group?

My name is Pete Weston,

and I'm learning
how to give tours.

[Laughter]

So if everyone
would like to go ahead

and just follow me
down the stairs

and then we can go ahead
and get started.

So if you'd like to follow me,
just next to me,

you can go ahead and walk
backwards with me.

- Okay.
- Yes.

If by any chance
you have any questions,

go ahead and stop me
throughout the tour

and we'll go ahead and try to
answer that for you.

Go ahead.
This way?

Yeah, it's okay
if you just look sideways

and then you can see
the sidewalk

you're looking towards,

and then,
so we don't trip.

Do you feel comfortable?

Um, I wouldn't say
comfortable,

but okay is probably--

Okay. Safety is
very, very important.

I'm actually a commuter here,
so I commute from Anaheim,

and I do park my car
at the parking structure.

So whenever I need someone
to walk me,

if I have a late class,
I can always call for security.

Catching up?
We're good?

All right.

To my left,
we do have, uh,

one of our restaurants
here on campus

where you can purchase
hot wings, fries,

chicken sandwiches.

Walking backwards
is not easy,

especially because it's not
the normal thing you do

on a daily basis.

I was praying that
he would not fall over.

...If they have enough money
to pay for that tuition.

Thank you.

To pay for that tuition,
so...

It was awkward.

I know the buildings,
but I've never

walked around
this campus backwards.

We do have our bookstore
here onto my left.

You can find every book
that our professors

require you to have.

Paper, notebooks,
all of that.

I highly suggest you come
during the week,

which is when
everything's open.

You can visit our bookstore,
our hub, any of that.

I was surprised to see that
when we had a Saturday tour

that the bookstore
was not open

to buy a souvenir
of some sort.

If those students leave here

with a University of California,
Riverside t-shirt

and they go back
to their high school,

that may lead
to other great students

wanting to come here.

So we come to an end
to our tour,

and if you have
any last questions,

please feel free to ask me
or anyone in a blue shirt.

Almost anybody
in a blue shirt, okay?

[Laughs]

So hopefully
for this next tour,

you can point out
every building

that we have here
on our campus.

- Hi, everybody.
- Hi.

So welcome to
the University of California.

My name is Pete Weston,

and I'm gonna be
your tour guide today.

And helping me
is Cynthia.

Christina. I go by--

Uh, helping me
is Christina.

So this building here
is an administration building.

How many of you know
what a Chancellor is?

Nobody.

The Chancellor here
is Timothy p. White.

He's actually
a great Chancellor here.

He, on his spare time,
will walk around our campus

and talk to
all of our students.

And during finals week,
he'll bring out cookies

and his dog,
so keep in mind

we do have a great Chancellor
here on our campus.

Now we're walking
and you can actually smell

the orange blossoms
along here,

and if you're tall enough,
you could probably

grab, uh, grab some oranges
up there.

But just to let you know,
before you do

grab any of our citrus,

you could be fined
for that.

So I wouldn't like,
uh, to have to report

any of those happening here.

Do we have
any last questions?

We are coming to an end
of our tour.

No?
Thank you.

I'm learning
how to do this,

so I apologize for taking
more of your time.

He needs to be
just a lot more out there,

more alive, more loud.

It's okay to be loud.

So I wouldn't
put him out there

as a tour guide just yet.

So, um, a little bit
about yourself

I'd also like to know.

- I am married.
- Okay.

I have four boys.

Okay.

And one is done
with college.

And then I have
a couple other boys

who are in college.
- Uh-huh.

And then I have
a younger boy

in elementary school,
you know, and, uh...

So do you work somewhere else
as well? I mean--

No, this is my only job

because I am
a full-time student.

But do you have
any scholarships? Any grants?

You know, I do have to
accept loans

in order to be able
to come here,

so I have to pay that back.

Yeah.

My first year,
living here on campus,

was a great experience
but, you know,

life is full of surprises
and, you know,

you never know
what's gonna happen

and, um, my father
was in a car accident.

And from the car accident
of, um,

being in, um, second
and third-degree burns,

one surgery,
they had to redo it,

and he never--
never came back.

Never recovered from that.

They consider that
a coma,

what he's in,
which it isn't.

It's basically brain dead.
Brain dead.

- Um...
- Ooh.

It's been
over a year now.

He's now
in a nursing home.

So my mom, uh,
lost her home.

She had to move
into an apartment,

and I felt how unfair
to see my mother

having to go through it
alone.

I've learned to
cherish the time

I have with my parent now.

That's my mom.
Yeah.

Because, uh,

you never know
what's gonna happen.

My dad was killed in
a catastrophic auto accident.

One day here,
one day not.

Did he know you were gonna
be a college kid before?

So he knew his little girl
was doing okay.

So there's some comfort
in that.

I'm sorry.

I'm taking you back
to a tough time

and you're taking me back
to a tough time, aren't you?

[Sniffles]

- I'm sorry.
- That's okay.

[Sniffles]

This woman has gone through
a lot in her life

with her dad.

Then, when she's here,
she's 100% committed

as a tour guide
and to her studies

and even though she may be
pained at the moment,

she knows the sacrifice
of today

will lead to better things
tomorrow.

It gives me confidence
that public schooling

and this university are
actually helping create people

who can adapt to how life
sometimes can be

so brutally unfair.

But at the end of the day,

it's the stuff we're talking
about with your daddy.

Yes.

And it makes me proud to
really get to know you better.

Thank you.

It's amazing how much you can
connect with someone,

so thank you for
sharing that with me.

And, um...

Thank you.
Can I have a hug?

Yeah.

I actually feel like
our students today

have their act together

better than I had my act
together then.

You know, if it really
came down to it,

I would have gone home
and helped the family.

Would I have done it
as graciously as she did?

I doubt it.

You know,
walking backwards is hard.

[Laughs]

[Groans]

I was surprised
during this journey

to see how
my personal life story

seemed like the folks I was
working with's life story.

The facts are different,
but every one of them

has fought through something
in their life.

My dad, you know,
did what it took

to eek out a living.

We didn't have a lot, so he'd
bring home crates from work.

[Sighs]

67 new messages.

On the weekend,
my brother and I,

and my dad would
take 'em apart

and cobble together
and build something.

I still have a piece
of that furniture.

I started realizing
its symbolic importance to me,

that you can't let tough stuff
or lack of resources

get in the way
of moving forward.

[Sniffles]

My time undercover
has come to an end,

and I was just getting
used to being Pete.

I actually liked
the mustache.

The extra teeth,
I could do without that.

I'm gonna surprise
each person I worked with,

but instead of asking them
to come to my office,

I'm gonna go to the place
where they work on campus

and reveal to them
that I'm not Pete.

Rather, I'm the Chancellor
of UC Riverside.

Nate.
How you doing?

- Christina.
- Hello.

- Do you know who I am?
- I feel like I should.

You--you look like Pete.

You look exactly
like our Chancellor.

I am Tim White.
I'm the Chancellor.

[Laughs]

Looks very different.
You tricked me.

I'm the chancellor.
How are you?

Good. How are you?

So I'm not fired yet?

You're not fired yet, no.

Okay, okay.

I'm usually not surprised.

That's pretty good.

Aw, man.

Yes, sir.

Nate, when you interacted
with the students,

you've got leadership
just written all over you.

The difference
in many things in life,

including athletics,

between great, you know,
and national caliber,

world class, and good,
is only about this.

Right.

And that's
what's separating you

from the top of your game.

And so, I talked
to some donors,

and they're willing to donate
money to send you

to a great track and field
coaching clinic somewhere.

You'd know which is
the right one to go to.

We'll pay for the airfare

and the registration
and the hotel.

You'll get in there
and spend some time

listening to the best
of the best.

Would that be helpful
to you?

Absolutely. I will
look forward to it.

And then, with respect
to this track, you know,

I've checked around
a little bit,

and we're gonna
take this thing out.

Beautiful.

And I'm gonna tear down
these condemned stands.

Yes.

To do this with the track
is gonna cost $2 million.

We've set it aside out of
our capital expense budget.

Wow. Thank you so much.

It absolutely
will make a difference.

And I think you and I will
probably have a tear in our eye

when we host a home meet.

I'll probably camp out
overnight.

- Wait for the tickets.
- [Laughs]

The student athlete experience
just got better today

at UC Riverside.

It's humbling,
as a Chancellor,

to notice what
an assistant coach is doing.

I'm honored, and I just
say thank you.

Nastazha, the fact
that you've got

a clear view of,
you know,

having a dream,
having a goal,

I was so impressed
with that.

I tried to go back to when I was
on the verge of turning 20

and, uh, I'm not sure
I measure up.

In fact, I know
I don't measure up.

Thanks.

And I actually
was paying attention

to the things
you were telling me

when somebody came up
looking for the book

and there was only one
and it was out.

So I'm gonna look into
exactly how it's decided

how many copies there are
in reserve.

That's one we're gonna
run down and fix,

and that's because you
helped me understand that.

I didn't know
that was a problem.

I'm glad I could help you.

Some students
will be happy too.

So I checked with
the financial aid office.

I was very concerned
to learn

that you're carrying
something like

$9,000 in loans
right now.

For me, personally,
a degree is necessary

to get into
credentialing school...

Yeah.

In order to help
children learn.

So I see it as more
of an investment.

I met a couple donors

who are interested
in paying off

that $9,000 debt
that you have.

That would be amazing.

It's done.

- Seriously?
- Yeah.

Thank--oh, thank--
thank you.

You've got
a couple years to go

to finish
your first degree here.

- Yes.
- Would it be helpful if,

again, because of
the generosity of donors,

I could give you a $5,000 a year
scholarship for two years?

Another $10,000?

Yes.

It would definitely help.

It might even to allow me

to come stay back
on campus,

which would give me
less of a commute.

That one's done as well.

You have
a $5,000 scholarship.

It makes me almost
want to cry.

Um, it's amazing.

A lot of things that
people say about UCs is that

they're so big,
you're just a number,

but the fact that my Chancellor
listens to my problems

tells me that
I'm not just a number.

To have my debt wiped away,
to get a scholarship

all in one day?

That's a lot to process.

It's really gonna help make life
a little bit easier.

Did you have fun
in my class?

I had fun as Pete.

[Both laugh]

I think the students thought
it was really amazing

to have a camera crew
in the lecture hall.

But on the other hand,
they might wonder,

doesn't he have
better things to do?

I don't know if that raises

or decreases your profile.

Yeah, it's been a bit
of a dilemma.

You know, could I have been
doing other things? You bet.

So, you know, I may have some
damage control on the backside.

On the other hand, I've actually
learned some amazing things.

How do I have an honest
conversation in a way

that they don't see the tie
and the suit coat and say,

"Chancellor,"
but rather, "Pete," you know?

You didn't have conversations
grind to a halt

when you showed up.

- Right.
- Yeah.

I never have that happen.
Yeah, right.

[Both laugh]

I must say, you know,

working with you is really
a lot of fun.

[Laughs]
Thank you.

I was so impressed
with the respect

that these students had
for you.

I was thinking
about how to actually

put in place something
that honors you

but honors what you've
committed your life to

as a woman in science,

and the donors
have come together

and wanted me to ask you
if you'd be willing to have

the Catharine Larsen
women in science scholarship...

- Oh, my goodness.
- Established for $10,000.

This is being driven a bit
by the donors

who know about you
and your work

and know about the need
for women in science.

I think that would be amazing.
I'm very honored.

It's not easy to surprise me,
but you've done it.

[Laughs]

Supposedly at
elementary school age,

boys and girls
have the same ratio

of being interested
in science,

and there's still,
unfortunately,

a sociological pressure

where,
once they hit puberty,

you lose a lot
of the women.

You need more of these female
role models out there.

You know, you don't believe
you can do it

unless you see
someone like you doing it.

It feels good to know
that, you know,

that if I work here
till midnight or something,

that it means something.

Of course, the key is to get
my students graduated

and papers and things out,

but, no, it means a lot.

Um, yeah,
it means a lot.

Christina, I could not
have been more pleased

to see how you portrayed
the quality of this university

and to be such
a wonderful ambassador

to this university and so
focused on your studies,

and at the same time
be struggling

with that horrible,
devastating accident

and its consequences.

Um, I mean, it's hard
to put a smile on my face

in front of all of my guests
and anyone.

That's what I continue to do,
so...

You told me that you had

just about $10,000 in loans
at this point.

Uh, yeah, at this point.

I still have a couple
more years to go.

And you've carried so much,
you know, at home

and with your studies.

I mean, with your job.

I'd like to offer you $10,000
to pay off the loan debt

that you have today
and start fresh.

Oh, my goodness.
[Laughs]

Thank you so much.

So another thing
I'd like to do--

Okay.

Is give you
a $10,000 scholarship

so you don't have to take
any more debt.

Thank you.

You just made my future
a lot easier.

- There's one more thing.
- Oh, goodness.

[Laughs]

Um, so I'd like to give you
another $10,000--

Oh, my goodness.

So you can move closer
to the university.

[Sniffles]
And gladly.

Oh, my goodness.

I feel this weight
off my shoulder.

I think that my dad

is thankful
for what you're doing.

[Clears throat]
Not just myself.

Once I go to that nursing home
and visit my dad,

I'll let him know.
Right.

He'll feel happy.

You kind of just changed my life
a little right now.

A lot, actually.

My dad came to this country
to work for his family,

and so that's why I've always
been a hard worker.

And I know he, of course,
would love to give me a hug

and say how proud he is.

[Sniffles]

[Laughs]

[Crying]

It makes me miss
my mom and dad too,

just thinking about it,
but...

So as I reflect
on this experience

and go forward here,
I'm confident

that we're on
the right path.

Hi, I'm Tim.
I'm the Chancellor.

I just wanted to say hi.
I'm Courtney.

Courtney?

I'm Tim.
I'm Lizbeth.

- I'm the Chancellor.
- Yeah, I know.

I wish I could give
a scholarship to everybody.

It's just not in the cards.

What are you studying?
I'm studying psychology.

MFA in, uh,
creative writing.

- Philosophy, law and society.
- Law and society?

So how do we manage
this place differently

to keep the costs
as low as possible?

You ever watch that show
Undercover Boss?

- No.
- No? Too busy studying?

Yeah.

That was you with the--?

He had the earring.

That wasn't you
with the earring. What?

The truth is, we have to
find ways to innovate.

If we become stagnant, then we
are gonna miss opportunities.

My friend from San Diego,
she's in high school still.

You gonna come here?

It's time
to take a deep breath

and then go back
to the office

and keep working
to find a better way

for our students,
for our faculty,

for our staff,
and for our society.

== sync, corrected by elderman ==

[upbeat music]

♪ ♪

Announcer: Since the very
first Undercover Boss...

- I'm Randy.
- Nice to meet you

nice to meet you.

Announcer: Many people's lives
have changed for the better.

I will recover
those wage cuts

over the next three years.

[Cheers and applause]

♪ It's the story
of your life ♪

♪ you're tearing off
the page ♪

Because of our conversation,

we're going to add
a vision plan

for the medical benefits
next year.

Oh, man!

Oh, this is all coming
together now.

You're getting that raise
that you want.

Oh, God!

- How's your dad gonna be?
- He'll be proud.

My mom always told me
that hard work pays off,

but this is crazy.

We made it.

A trip for you
and your wife.

Man, you gonna make me
sit here and start crying.

- I'm so happy.
- [Laughs]

Thank you so much.

That'll mean so much to me
and my daughter.

Nobody's ever done something
like that for me.

I'd like to give you
an additional $15,000 bonus.

I don't even know
what to say.

Oh, it's awesome.

You're gonna be the youngest
franchisee in our Baja system.

You okay?

Only in a movie. Only in
America it might happen.

I want you to have also
the American dream.

Wow.

In the United States, you can
have whatever you want.

I'm so happy I can't--
it's a shock.

♪ It's the story
of your life ♪