Original subtitles

(dramatic music)

- Onboard tonight's "fasten your seatbelt",

- [robert] tension sends a passenger

Flying off the handle.

You wont' believe what this guy does

At the airport, after hours.

And you know those times you're stuck in traffic

And think, "it can't get any worse"?

Modern air travel.

Now, more than ever before, people are acting up

And acting out while traveling.

- If there's no flight, just say, "there's no flight!"

- [robert] it's a melting pot of stress and anxiety.

- I want the manager of the airport here!

- [robert] whether it's strangeness in the air,

Or strangers on the ground,

This jet stream of raw emotion is all caught on camera.

- Enough, you don't put your hands on my flight attendant!

- I'm robert hays.

I played the reluctant pilot of a doomed flight

In the classic film, "airplane".

But in real life, air travel is just as hair-raising.

- [man] oh! (people screaming)

- [robert] so, buckle up.

We're about to take off.

(airplane engine roars)

Statistics show that 19-20% of commercial flights

Experience some kind of delay.

And that number has been trending upwards.

The delays are caused by weather, mechanical issues,

Staffing troubles, or in the case of our first story,

An alabama woman who believes that,

If she can't go to vegas, then no one can.

She's just boarded the plane in atlanta

And is very unhappy.

- How y'all gonna inconvenience me?

I get on the plane and y'all telling me I gotta get off?

No. Today I'm not.

And I'ma make sure it's recorded.

- [robert] she's gone live on facebook

To let everyone know what's going down.

- What is up is I'm sittin' on this airline...

- And she telling me I gotta get off the plane.

I'm trying to go to las vegas.

- [robert] she got on the wrong plane without a ticket.

And now she won't get off.

Now an officer tries to have calm words

With the enraged woman.

- Huh? Yeah.

- [allen] hmm?

- [allen] you mean I gotta take my seat belt off?

- [allen] you can talk to me right here.

- [allen] okay, well I'ma make sure everybody hear

What spirit gotta say.

- [officer] you can record it but...

- [allen] I'm not getting off this plane.

- [robert] it doesn't work and she continues her tirade.

- [robert] the trespassing passenger's rant

Causes the airline to pull everyone off the plane.

- I'm not getting off!

- [pilot] ladies and gentleman I do apologize.

You can leave your belongings on the aircraft,

But we are going to have to deplane.

- [allen] yeah.

- [allen] yeah!

- [allen] yeah, I'll starting rioting in this mother (beep).

- [announcement] you will need your boarding passes with you

Just to help us to get everybody back on

And make sure you're all here.

We do apologize for this inconvenience.

- [robert] while getting a sarcastic round of applause

From one passenger...

- [robert] other passengers become the target

Of allen's verbal barrage.

- [allen] good, you ain't goin' to heaven either.

- [passenger] I'm okay with that, I'm okay with that.

- [allen] you goin' to hell.

- [allen] that's hell that way. Hell that way.

- [robert] offending fellow travelers isn't enough.

Allen goes next level and starts in with the flight crew.

- [allen] what you lookin' at mr. Pilot?

Hell, (beep) you gettin' paid by the hour. What!

How you gon look at me like that? You get paid by the hour.

Huh?

I'll drive the cockpit.

- [allen] I'll punch you in yo eye!

What you gonna do? What you gonna do?

- [allen] you ain't done nothin' but stood right there...

- [robert] she sits down again and atlanta pd is back.

- How you doin' mr. Baker, sergeant baker?

- I'm sergeant baker with the atlanta police.

- [allen] yeah.

- I'm the police supervisor.

- [allen] okay.

- From what I understand, you have been denied boarding

And you are not going on this flight.

- So, what I need you to do is get up off the plane.

- Yeah, I sure will for mr. Officer.

- [police officer] get your stuff.

- I got my stuff. You got your stuff, mr. Officer baker?

I'ma get off when I say...

When jesus tell me to get off, I'ma get off.

- [robert] allen's live streaming rant lasts

For almost 20 minutes.

- [officer] ma'am.

- Yeah.

- [officer] go ahead and put your phone in your pocket.

- Nah, I'm not doin' that one.

- [officer] ma'am.

(beep)

- I'm not puttin' it in there. It's recording.

- [police officer] ma'am.

Gon' head.

- [robert] until the cops come out and she's arrested.

She didn't go to vegas but she did go to jail.

She has reportedly apologized on her social media page.

Still, she's been placed on the airline's no fly list.

(jet engine whirrs)

- [robert] when it comes to airline rules,

Sometimes the fine print will get ya.

But what if you read those small details

And found a place for a big, fat joke?

These clever, young travelers looked into it

And discovered there's no limitation

For boarding pass size.

So, they go big.

- [traveler 1] this is my boarding pass.

- [traveler 2] yeah, the top one.

- [traveler 1] wait, why is it so big?

- [traveler 2] what do you mean?

This is the only size that they have.

You think that's gonna scan?

(airport employee laughing)

- [traveler 1] yeah, it'll scan.

- [traveler 2] you can.

- [traveler 1] yeah, go for it.

- Oh, thank you. That is so dope.

- [robert] they have the 3-foot long ticket

And it's turning heads.

- Next.

- You can scan this?

- [robert] it's a case of go big and go home.

Remember, it's not the size of your ticket,

But how you use it.

- Parents traveling with children know

They always have to be on guard.

Because, without warning, danger can strike.

- [robert] a family of five is in atlanta's

Hartsfield-jackson international,

On their way to disney world, when their magical trip

Takes a frightening turn.

It's approximately 5:30 in the morning

When an unsuspecting mom is ambushed by this woman

In the pink hat.

The woman brazenly tries to snatch the baby girl

In the stroller.

Mom desperately struggles to protect her children

As their father comes to help.

Then the woman attempts to run off

With their 6 year old boy.

Atlanta police surround the group,

Then gives chase as the perpetrator runs off.

Police have a hold on her, but the determined woman

Is still trying to get at those children.

They get her down, but she continues to battle.

For the family, on their way to the magic kingdom,

It was an unforgettable, harrowing experience.

Fortunately, the atlanta police were quick to respond,

And the potential kidnapper was arrested.

(jet engine whirrs)

- [robert] next up, a one-man demolition crew

On the loose in an airport.

At arizona's small glendale municipal airport,

Camera's capture this guy smashing his way

Into the terminal building.

(loud bang)

(glass breaking)

The multiple angles show the relentless vandal

Destroying airport property,

Including a security camera.

His weapon of choice: A broken hammerhead.

The single runway airport and flight school was closed

When the disorderly man began this path of destruction.

Glendale police say the nighttime vandal

Also dragged a hose into the airport

And flooded part of the first floor.

The entire airport was forced to shut down for 24 hours

While crews dried and repaired the area.

The cost of all this damage: $70,000.

Police arrested the man and authorities believe

The vandalism was an entirely random act of destruction.

(jet engine whirrs)

Routines are a mainstay of any normal flight.

Any deviation is sure to raise some eyebrows.

Instead of that same ol' pre-flight speech they've heard

Over and over, passengers aboard this american flight

From vegas to philadelphia,

Get the surprise of something new.

- What?

- What?

- What?

(people cheering and clapping)

What?

- [passenger] congratulations.

- What?

- [aubrey] (chuckles) thank you.

- [robert] shocked, the expectant father

Can only say one thing.

- [passenger] it'll be okay. It'll be okay.

- What?

How'd you do that?

(aubrey chuckles)

- In this next clip, we see how mid-air anger can boil over

Into the airport.

In April, 2017, a flight from dallas has just arrived

At terminal c of kansas city international airport.

Keep your eyes on these two.

One man pushes another, an off-duty pilot.

Not once, but twice.

Let's watch again as this man

Tries to get a bigger fight going.

Court documents say the incident began in-flight

Where the angry man claims the off-duty pilot,

Who was flying as a passenger on the flight,

Took up too much space in the aisle and was disrespectful.

The irate man deliberately follows the pilot

Through the concourse.

He even takes his phone out to take a photo of his badge.

The pilot swats the phone out of his face

And it sets the man off.

This traveler narrowly dodges the altercation.

He's still trying to get that photo op.

The out of control passenger was arrested

And the pilot suffered cuts and bruises

To his arms and legs.

(jet engine whirrs)

- [robert] when you're sitting in your car in light traffic,

The last thing you expect is to become part

Of an aviation nightmare.

At a stoplight north of seattle, washington,

A dash cam captures this unforeseen moment.

Let's see that blazing crash again.

The single-engine plane had just taken off

From nearby paine field airport.

It struck a power line and a traffic light,

Rupturing a fuel cell and causing the explosion.

Unbelievably, pilot, kelby miller, survived the fiery crash

Completely unscathed.

(intense music)

(jet engine whirrs)

- [robert] when you're boarded on a plane,

It's usually a good idea

To turn on the air vent above your seat

To allow filtered air to circulate.

But who knew this apparatus was so versatile?

On a flight from minnesota to north dakota,

A passenger notices something unusual

And begins recording.

No need to adjust your tv.

That is a fellow passenger using the vent to dry his shoe.

And when you don't have time to do laundry

Before you catch your flight,

Well, there's a solution for that.

A woman held the underwear over her head

For approximately 20 minutes.

Fellow passengers and crew members were so stunned

By the random act, no one confronted her.

Looks like she doesn't mind airing out her dirty laundry.

(jet engine whirrs)

- [robert] whether you're a jaded veteran or new to the job

It's just not easy being a flight attendant these days.

- [father] what's going on?

Why are you dressed like that?

- Because I just came back from miami.

- [father] you just came back from miami?

Were you working the turns in miami?

(blows raspberries)

- It's actually miami.

- [father] oh, your-ami?

- Yep.

- [robert] young abby needs a second to vent

About the woes of the gig.

- [father] how were the passengers on this trip?

- Horrible.

- [father] horrible?

- Yeah. They made fun of me.

- [father] why?

- I don't know.

- [father] why'd they make fun of you?

- Cause they said I was weird.

- [father] you are not weird. You are beautiful and amazing.

Alright, good luck!

- Good luck!

- [robert] but there's good news.

Abby got a raise and some ice cream

When she landed in her-ami.

- [father] say hi to your-ami for me.

- Got it!

- Airline labor disputes can lead to strikes,

Widespread cancellation,

And a ton of anger.

And it can be chaotic when the only things flying

At the airport are fists.

In may, 2017, a contract dispute between an airline

And it's pilot union

Resulted in approximately 300 flight cancellations.

More than 20,000 customers are affected,

Including many at fort lauderdale international

Where all hell breaks loose.

As seen captured by this cellphone camera,

Tensions reach a breaking point and mayhem erupted

As hundreds of distraught travelers,

Stranded indefinitely,

Begin fighting with each other and police.

(people yelling)

Right here, we see a customer and a policeman

Crashing to the floor.

Three policemen finally restrain one violent customer

On the ground.

He's taken away in handcuffs amid some applause

From bystanders.

Three are arrested in the melee and charged

With disorderly conduct.

(people screaming)

(jet engine whirrs)

- [robert] animals on a plane aren't unheard of,

But sometimes the animals themselves can be unusual.

These vips -"very important penguins"-

Are from seaworld in orlando.

And they're totally playing up to the paparazzi

As they strut up the aisle.

Ever wonder what you do if you have to transport 80 falcons

At one time?

If you're this saudi arabian price,

You just purchase 80 seats on the next flight.

The birds sit in coach along with other passengers

Traveling to jeddah in saudi arabia.

The training hoods they wear keep them relaxed

During the flight.

And the plastic seat covers are there in case any of them

Commits a foul.

But not all of the animals are ticketed passengers.

This spirit airlines flight came equipped with a live bat

As in-flight entertainment.

(laughing)

- [robert] and the stowaway on this

Open-cockpit glider figures,

"I've got nine lives. What the hell."

The kitty made it back to solid ground safely.

But her friends never believed her story.

(laughing)

(jet engine whirrs)

- [robert] when it comes to marriage proposals,

Some people think the perfect place to get on one knee

Is at the airport.

- [robert] in 2014, a woman arrives at

San francisco international airport

And gets a choreographed bollywood dance proposal.

(upbeat music playing)

(people cheering and clapping)

- [robert] glad she said yes after all that.

And good luck trying to top this surprise marriage proposal.

When airline pilot, gagan sein marwaha,

Decided he wanted to marry his girlfriend, mamta baunthiyal,

A flight attendant for etihad airways,

He planned the ultimate surprise proposal

Right in abu dhabi international airport.

- [robert] mamta had just gotten off work

Returning home after a long flight from sydney, australia.

And she has no idea what she's in for.

(upbeat music)

The elaborate dance routine continues for over five minutes.

And, finally, gagan makes his appearance.

It took gagan over three months

To organize the entire spectacle.

(people cheering)

It looks like his plan worked.

The happy couple went on to tie the knot

At a ceremony in goa, india

And have vowed to continue dancing together forever.

(jet engine whirrs)

That's all for this episode, but before our departure,

It's time for the short flight of the week.

- [robert] this girl at the airport has got herself

Into quite a predicament.

Mom chooses to record instead of help

For everyone's entertainment.

- [mother] I'm sorry, it's just kinda funny. (chuckles)

- [robert] the daughter reaches for a helping hand,

But, instead, we get a better shot of the struggle.

(mother laughing)

Nothing to see her, ma'am.

(jet engine whirrs) (bell dings)