All language subtitles for Undercover Boss 2x06 - Chiquita (English)

Male announcer:
America is struggling

to shake off the recession.

Public distrust of wealthy CEOs
remains high.

But more and more bosses
are looking for radical ways

to reconnect
with their workforce

in order to find out
what's really going on

in their companies.

Each week, we follow the boss
of a major corporation

as they go undercover
in their own company.

Undercover Boss 2x06
Chiquita
Original Air Date on October 31, 2010

This week on Undercover Boss,

the Chairman and CEO of
Chiquita Brands International,

one of the largest
producers and distributors

of fruits and vegetables
in the world,

poses as an
out-of-work immigrant

pursuing the American dream.

- Manuel.
- Nice to meet you.

I just got my citizenship
last year.

The boss will trade
in his luxurious corner office

for a field job
and a forklift license.

Well,
that didn't sound right.

I think I broke the pallet.

Come on,
you got to bring it.

While working
on the front line,

he'll get an insider's look
at his own company.

The system is set up
for us just to print the bills.

You have to manually
do every one of 'em.

- Why?
- Don't know.

And he'll discover
the unsung heroes

that make his business run.

- Do you like bananas?
- I don't like bananas, no.

You are kidding me.

How will his coworkers react

when they find out
he's really the boss?

I had a most challenging week
of my professional career.

Find out next
on Undercover Boss.

-- Sync by elderman --
-- for www.addic7ed.com --

Headquartered
in Cincinnati, Ohio,

with more than 20,000 employees
on six different continents,

Chiquita Brands International
is one of the largest producers

of fruits and vegetables
in the world.

And at the head of this
four-billion-dollar company

is one man.

Hi, I'm Fernando Aguirre,
and I'm Chairman and CEO

of Chiquita Brands
International.

Chiquita's a great
global company.

We are in more than
80 countries in the world.

We sell more than 100 million
boxes of bananas a year.

You know, bananas
are really good for you.

I love bananas.

This is--excuse me.

This is my favorite food.

Yeah, come on in.

Want to show you the new
corporate responsibility report.

As the Chairman and CEO,

I see my role as a motivator
of our people

to achieve our goals
as a company.

Although we're best known
for bananas,

five years ago
we acquired Fresh Express,

which is a market leader
in prepackaged salads.

This is a very hard job,
no question about it.

I wanted
to take a few minutes

and review
the CEO summit agenda with you.

Okay.

But it's fun. It's unique.
Every day's different.

Every day
is full of challenges.

This is the best job
I've ever had.

I was born and raised
in Mexico City.

Grew up
in a very modest family.

When I was 17 years old,

I decided that I wanted
to come to the United States

to play baseball
and to learn the language.

I saved the equivalent
of about $850,

and I came back home one day,
and I told my parents,

I said,
"I'm going to the U.S.,"

and my mom said,
"we can't pay for it,

so, no, you can't go,"

and I said, "well,
I've already paid for it."

I got recruited by
Southern Illinois university

to play baseball, and I got
a scholarship from them,

and eventually I actually
got a letter from the Reds

inviting me
to a training camp.

But I said, "I got to finish
my college education."

You know, my parents
want me to finish,

I want to finish,
and I wanted to start working.

I no longer play baseball,

but I'm fortunate enough

to have a small piece
of ownership

in the Cincinnati Reds.

And here I am,
over 30 years later,

a U.S. citizen,
married with two beautiful kids.

- Salud.
- Salud.

Salud, flaquito.

Cheers.

Mmm, the guacamole's good.

Surprising me?

Yeah. Yeah, I think
we should do that.

Fernando works a lot.
He's a workaholic.

And he's always
with a Blackberry on his hand.

My biggest regret
is that I have not spent

as much time with my family
as I wish I could have.

The family suffers,
particularly when you have kids

that are growing up
in a young age.

That's very tough
to deal with.

At the same time,
I'd like to say,

I want to be
the very best executive

that I can be.

I'm very disciplined
and strict,

and I place a lot of emphasis

on people
doing their jobs right.

I see this as
a tremendous opportunity

for me to find out
if my employees

really perform
at the level I expect.

It is very important for me

to help Fernando
with his disguise,

because he cannot grow
a lot of beard or mustache.

I don't even want to look.

My surprise.

This color is not that bad.

I'll be posing
as Manuel Gonzalez,

an out-of-work car salesman
originally from Mexico.

My coworkers will be told

that I'm taking part
in a television program

where an immigrant
is being tested

to see if he has
what it takes

to earn a dream job
at Chiquita.

I'm outside
Boston, Massachusetts,

in one of our largest
distribution centers

where we distribute more than
100 million bananas a year

to service
the northeastern part

of the United States
and Canada.

The distribution centers
are the last stop

in the supply chain before
the bananas reach the stores.

I'm here to see if there's any
way to increase the productivity

in this last step
of our distribution system.

Fernando, this is Manuel.
Manuel, Fernando.

- Fernando. Nice to meet you.
- Nice to meet you.

- How you doing?
- Good.

Manuel's gonna be here
for the day.

Basically show him everything
we do, from soup to nuts,

all right?
No problem.

- Great. Thanks.
- Yep. Thank you.

And how many do you check?

Oh, okay.

Okay.

And that's good?

Where--where you born?

In Portugal?
Yeah...

- Oh, really?
- Yep.

Do you still
know Portuguese?

You do? Are you married?
You're married?

- Yes.
- How many kids do you have?

- Three.
- Oh, that's nice.

All right,
we're gonna take all these.

We're gonna stack 'em
just the way they are--

straight up.
Just like that?

Yep.

They're not heavy.

Okay.

Bananas bruise easily
and ripen quickly.

Now, this is pretty
physical work.

If the bananas
aren't handled properly,

they will be rejected
by our customers.

You finished already
your side?

Manuel doesn't strike me

as being any kind
of a produce person.

I'm too old for this.

Would I trust Manuel
with my bananas?

Uh, probably not.

This truck just got here.

How many of these trucks
do you a day?

Two to three, four.
It all depends what day it is.

I got a forklift license,

so maybe you can get me
to use one of 'em.

We'll definitely
put you on it.

Oh, all right, good.

I trained on the forklifts
to be able to get a license,

and I did about 45 minutes
of driving, and that was enough.

I understood it.

So I was very excited
to do a good job.

Grab it from that side, right?

Grab it
just the way it is.

Grab it just the way it is.

Should I take the one
on the right?

Yeah, you can take
the one on the right.

Put the forks down.

How come
it's not going down?

Tilt it forward.
Middle one.

- Middle one.
- Yep.

Oh, there we go.
Oh, yeah, right.

Now--now tilt it back.
Middle.

Tilt it back.
Raise it up.

Your left one.

He didn't look like

he was familiar
with the controls at all...

Too many shifts here.

Which, if you're certified,

you should definitely know.

I got a bad feeling
right from the beginning

that he was not comfortable.

All right,
now drive under it.

Go ahead.

Raise it up some more.

Tilt it.
Tilt it back a little bit.

Tilt it back a little bit.
Back?

Tilt it back.
Middle. Middle. Go ahead.

This way.

I think I broke the pallet.

Yeah.

- I think I broke the pallet.
- Yeah.

Hearing that wood sound,
you know something's not right.

He was too high
with the forks.

I think he should have seen
that right from the beginning.

Now start lowering it down.

Lower it down
as you're coming out.

You got to watch the top.

No, no, not the--
no, lower it.

Oh, this is harder
than I thought.

When we do get
a new guy in here,

I'm very cautious
about the equipment.

I want to take care
of the equipment.

I don't want
the equipment to break...

'Cause without the equipment,
we're in trouble.

Don't jerk it.
You're gonna tip it.

Oh, that didn't sound right.

Something broke.

What happened?

Load the damn thing.

All right, lower 'em down
a little bit.

Tilt it.

And we saved the pallet.
You saved the pallet.

Oh, where are you going?

You know what I'm saying?

Just to give you a heads-up,

like, when I unload
a truck like this,

I usually have
the whole truck unloaded

in about 15, 20 minutes.

- Oh, boy.
- So that--that's...

Very slow.

Go ahead.

Grab--grab the one
on the left.

In the 2 1/2, 3 hours

that it's taken us
to unload this truck,

and it still isn't unloaded,

I'd have four trucks done,
and they'd be gone.

This guy
was still sitting here.

We got to get this truck
out of here right now.

Easy.
Put it down.

- Oh.
- Whoa, whoa, whoa, whoa.

Put it down.
Put it down.

Put it down.
Put it down.

Down or...?

All right, down.
Put it down.

All right, man,
what I'm gonna do is,

I'm gonna get on. I got to get
this guy out of here.

You can just jump off.
You're done for the day.

Fernando's really,
really pissed at me.

I can just see it.

I slowed him down.
He wants me out of here.

We're behind
because of Manuel today.

Guy's been here too long.

Oh, I bet you the driver's
really, really mad, though.

I'm gonna have you
go give him the paperwork.

- No way.
- It's good for you.

Keeps your blood going.

I'd say.

I don't think Manuel's
cut out for this kind of work.

I hope I didn't slow you down
too much.

Uh, yes, you did.

Today was horrible.

I just slowed this operation
down quite dramatically.

I know I'm not gonna apply
a job here.

This is just too hard.

It was very humbling,
if nothing else.

I wouldn't hire me,

and it feels terrible
not to do a good job.

I'm here
in Salinas, California,

the heart of our
Fresh Express business,

where we produce
more than 300 million bags

of prepackaged salads a year.

Once the lettuce is harvested
in the fields, it comes here,

where it's cleaned, checked,
dried, and packaged.

Fresh Express is only
in the United States.

If we could have Fresh Express
in more places in the world,

that would be terrific.

So I'm here to see
what makes our flagship factory

work so efficiently.

- Hey.
- Manuel Gonzalez.

- Miguel Angel Partida.
- Miguel Angel.

- Aka Magic.
- How are you?

- You ready to work?
- Yeah.

Okay.

Boy, this is a lot
of steps, huh?

Well, we got to get ready.

We're gonna go
into battle right now.

Just make sure both
of your hands are in there.

So our job today,
or your job today

is gonna be--
we're gonna be drying product

that's gonna be coming out

of some machines
that's like a waterfall.

So we're gonna be sticking
these big barrels into dryers

and let the dryers
dry their product.

We're gonna pull 'em out
with some hoists,

and dump 'em
into some hoppers,

which is where
all the product goes,

so we might give you--
make you sweat.

Good.

Okay.

Okay.

Make sure it's good.

Okay.

Ready?
There you go.

Now raise it up a little.

That's it?

Hard!

There you go.

That's hard.

No, yeah.

Whoa.

Come on.

The lettuce is coming out
very quickly,

very, very fast.

Before you know it,
you're emptying one,

you're drying another,
and then you turn around,

and the other bin
is filled up already.

Go over there.

I think the toughest part
of this job is to be taking care

of so many different things
at once.

Come on,
you got to bring it.

Anything you see on the floor,
if it's a product,

that's money just laying there
on the floor.

If he wants to be here,

he needs to put a little
more focus into those barrels,

'cause we can't be just
throwing away all that product.

Come on, Manuel.

Manuel, Manuel.

You got to hurry up.

I'm tired.
I'm exhausted.

It doesn't close!

It is very, very,
very physical and hard.

You have a lot
of different things

that you have
to worry about.

You got to be Me.
Why is this not closing?

Sounds good.

I clearly couldn't handle
Magic's job,

so he took me to another
side of the factory,

where he thought
it was more my speed.

This side is mostly
a lot of the ladies

doing the packaging.

Okay.

Okay, ready?
Here it comes.

Could you do it
a little bit faster?

- Faster?
- A little bit.

No, I can't do it faster.

Are you kidding?

I know.

I could see Manuel's
getting really frustrated.

This is going fast.

He needs
to watch his attitude.

She's telling me
I'm too slow.

If I was a supervisor,

he would be in the office
with the write-up,

'cause that's
just a big no-no.

I think Manuel, he's more
built for an office job

than a physical job.

And that was just
maybe 15 minutes.

It feels
like it was three hours.

So maybe we can give him
a good office job,

and he can actually watch us
do the hard work.

So this is where you
typically take your breaks?

You can take your break
outside or inside,

but everybody's just so tired
of being cooped up,

so everybody
just comes out here.

So how long
did it take you to learn?

It takes you, like,
at least one day. One day--

one day? I thought
it'd take me a month.

No, it'll only take you
one day,

'cause it's something
that you get used to,

and you find your own method.

You find your own ways
of doing the job.

How many people do you hire,
you know, every month?

Well, right now--right now

the way things are going,
you know,

the economy's a little low,

and we actually did
some cutbacks,

and we--
they let some people go.

We got people that got demoted
to different jobs.

So I was fortunate
to stay in the company,

and I got demoted
back to my old job.

It was a pay cut,

but it was either,
you know, you're here,

or you're out there
on the unemployment line.

And that's how we're trying to
keep the company going, I guess.

Yeah.

It's hard to see
that someone like Magic

has to take a step back,

where he has the capacity
to do even more.

You have a wife?
I'm married.

- You're married?
- I have two kids.

I got a nine-year-old,
and I got a four-year-old.

Now, do you speak Spanish
to your kids?

I speak, um--
I speak more Spanish

to my little one,
'cause my mom kind of

is taking--is raising him,

and my mom speaks
only Spanish, you know.

My wife, she works
for the school district.

She goes in real early,
and I get out real late,

so I either
sleep in the morning,

and she gets 'em ready
for school,

and they're the ones
keeping me going here.

They're the ones
kind of keeping me hot

when I'm in there,
you know, freezing.

Magic is
a very positive person.

He's a good trainer.

He wants and likes his job.

Magic is definitely
the kind of employee

I want to have on my team.

And the most important
question I want to ask you is,

would you hire me...

- Um, that's...
- Packing those bags in the box?

Um...

When I think about the time
I've spent with Magic,

uh, it was really moving to hear
him talk about his young family.

In a way,
I think what we all want

is to have our children
become better than we are.

I do what I do today

to help my family succeed,
my kids succeed,

and as a Latin, as a Hispanic,
as a Mexican,

uh, families
are very important to us.

And I saw it in Magic.

I saw it in the way he described
his family and his kids, and...

And that was really very moving
and very important to me.

Coming up...

Slow down.

The boss
gets some humbling news.

You think I could
really do this job?

You'd be good for here here--
not for my job, no.

And later...

Fernando brings the operation
to a grinding halt.

Are you falling behind?

Yes,
this is going too fast.

Hey.

Fernando Aguirre,

the CEO of
Chiquita Brands International

is a boss undercover
in his own company.

You just threw,
like, a bag right there.

His employees think

he's a recent
out-of-work immigrant

pursuing the American dream.

His journey continues
in Wilmington, Delaware.

Bananas grow within
15 degrees of the equator,

so the port is the first place
they reach American shores.

This is our most efficient
and largest port

in the United States.

We distribute more than
2.3 billion bananas a year.

I want to find out
what it takes

to make all the rest
of the ports this efficient.

Anna? Hi.

- Nice to meet you.
- Manuel. How are you?

Have a seat.

Welcome to Chiquita.

This is what
we're gonna be doing.

We have to print our ELRs--

equipment lease receipt--

to go with every container.

When they go out the gate,
they get checked.

They make sure
that the container is right.

So the drivers
are now waiting for the...?

For this.
Yes.

The system is set up
for us just to print the bills.

Okay.

So we type in
our order numbers.

Now, before I came,
they had a system

that actually printed
the ELR out itself.

Now you have to manually go in
and do every one of 'em.

- Why?
- Don't know.

But that sounds like
it's less efficient, isn't it?

I think so.
Yeah.

Okay,
so five, six, seven...

And that was a duplicate,
so come back.

- What--what do you mean?
- Because it came up red.

Oh, so I'm supposed
to watch the screen?

Kind of, yeah.

Oh, okay.

Okay.
Hit dispatch.

Okay, so we're gonna
go downstairs.

- Okay.
- And I'm gonna show you

how the rest of it works.

Okay.

Ugh.

Oh, really?
Oh, wow.

These are all the trucks
that are waiting for our bills.

Okay.

They come in here
to see Kevin.

- Okay.
- Hi, Kevin.

How you doing, Anna?

- This Manuel.
- Hey, Kevin.

I got some stuff here
for you.

I just take this
and stick it over here

then I pass them out
to the drivers.

- Okay.
- All right, you take care.

And here comes somebody
bringing one back.

So that's--they're bringing
that one back?

Bringing it back--
already delivered.

Well, they're really making us
exercise here, aren't they?

I'm telling ya.
I'm not really liking that.

Anna's job
is very detail-oriented.

Right here is
our container number.

You could potentially
be sending

the wrong food
to the wrong customer.

Okay. Got it.
And then we flip it over.

- Okay.
- Now we do this one.

That's a sin in our--
in our business.

How long have you worked here?

- 3 1/2 years.
- Do you like it?

You know, we don't get
a lot of the perks

that they do in Cincinnati,
which is the headquarters.

Like--like what perks?

They get smoothie days
and stuff.

How about--
do you get bananas?

No!
Do you eat bananas?

- At least once a day.
- Really?

- Do you like bananas?
- I don't like bananas, no.

You are kidding me.

And if you say that loud,
they don't care?

Let's try a few things.

So banana cream pie.

How about banana bread?

Banana ice cream?

What?
No.

How about banana
chewing gum?

They make that?

I am enjoying working
with Manuel.

He's a great guy.
We had fun.

We were talking
about all kinds of things.

So what do you do
in your spare time?

I have puppies,
two puppies.

You don't like bananas.
I don't like dogs.

- You don't like--ugh!
- They bite me.

That's a violation.

We didn't get
a lot of work done.

And that's what--
that's what we do.

Hey, Sergio.

- Hola, Anita, how are ya?
- Okay. Hanging in there.

Let me ask you this--
did something happen

that delayed the dispatch of
something earlier this morning?

Um, we're running behind.
It may be a little bit.

If you can do ten today,
we'll be great.

Yeah, I--
I would ju--yeah.

We'll at least have six.

- Uh...Okay.
- Okay.

Thanks. Bye.
Bye.

- Oh, Manuel.
- How much faster can you do--

Manuel, we would have been
done and talking about lunch.

You're in trouble.

We're kind of late.
Kind of run a little behind.

We were running
a little behind.

Well, more
than a little.

I don't like it
when that happens.

The truck drivers
need to get out.

They're not getting out.

So you're going to look
this number up.

We make sure that container
is 3582.

Can you handle this part?

All right...
Ah, ah, slow down!

I wasn't feeling very good
about slowing Anna down.

Uh...

How the heck
do you find the--

tell me just one more time.
I didn't quite get it.

As a CEO,
I want the company to run

better, faster, quicker.

This is a little harder
than you would think...

Although
she uses a computer,

there's a lot of the task on
the job that is done manually.

Let me see if I can help you.
You helped me with this one.

That one--49.

Bottom line is,
Manuel is not the multitasker.

I'm sure it'll only take me,
like, three years to get this.

I don't believe
that he is able to do my job

on a daily basis.

I think it would be stressful,
and he would be overwhelmed.

Do you think
I could really do this job?

You'd be good for here here--
not for my job, no.

Mm-hmm.

I'm here
in Salinas, California,

to meet one
of our Hispanic managers

who supervises
the harvesting of lettuce.

Are you Leo?
Yeah. And Manuel?

- Manuel.
- Nice to meet you.

Good to meet you.

About half our our employees
are Hispanic.

In these fields,
many of them

make the first step
towards their American dream.

All right.
So what are we gonna do?

I'm gonna show you
how to cut lettuce.

We're gonna look for defects
on the quality.

Okay.

We're gonna look
for insect damage.

- Okay.
- We harvest romaine, iceberg,

cabbage, red leaf--
everything.

- Wow.
- So this field's gonna be

harvested tomorrow.

That's why we're here
doing this.

Just don't go
on top of the lettuce.

Yeah, I don't want
to mess up the lettuce.

Yeah.
There you go.

Now, get your knife.

First thing what I do--

you just cut it and core it
and clean it.

We take the first six
or seven leaves off.

- Okay.
- And then I'll start checking

for any quality problems.

This turns black.

- So we don't want that.
- Exactly.

- What's that called?
- Core.

That's the core.
Okay.

You have to get it
100% out.

Let's start checking them here.

Same thing--looking
for any defects.

All those look
pretty good.

Okay,
now you want to try it?

Yeah.

The knife is difficult
to handle.

Oops. Almost lost my finger
out of that one.

So you got to be very careful

that you don't cut
your fingers off.

With my five that I did,
I didn't find anything.

Did you find anything?
Nope.

Okay. Let's walk
through the machine.

Okay.

This machine, the product...
It goes through there.

That's a washing system.
Okay.

- It goes to the elevator...
- Okay.

- Into the bin.
- Okay.

My guys--they do 24 bins
in one hour.

Wow.

And we do the same thing
that we did over there.

You just cut it and core it
and clean it

and place it down.

We just want it to be clean
and no core.

- Okay.
- That's what we need.

Manuel, for you to be able
to be on our crew,

you need to cut it and core it
between two to three seconds.

- Ha ha!
- And if you're good enough,

we'll see if you can be part
of our team.

Okay.

- Two seconds per head.
- Per head.

- Okay.
- Now, this is the problem.

All of these 30 people,

if there's one people
that doesn't do it fast enough,

everything's--
everyone is in trouble.

Exactly.

Dale normal, ¿eh?
Normal.

We're just gonna do it like
we're harvesting in the field.

- Okay.
- I'm gonna time you

to see how fast
you can do it.

A thousand one,
a thousand two,

a thousand three,
a thousand four,

a thousand five.

A thousand one,
a thousand two,

a thousand three,
a thousand four...

This is harder
than I thought.

Damn.
They go fast,

and the machine
is going too fast.

Very difficult to pick,
core, clean,

and put it on the belt
in two seconds.

I don't know
how they do it.

This is a good workout.

Are you falling behind?

- Yes.
- Get closer to the machine.

The machine seems to be
moving very slowly.

It's going too fast.
Huh?

It's going too fast!

But when you go down,
you pick the lettuce,

you core it--all of a sudden,
you turn around,

and the belt is already three
or four steps ahead of you.

Way too fast,
way too fast.

Feels like
I'm going slower now.

Okay, Manuel.

Hey.

My guys--
they do it in two seconds.

Now, here,
you missed one...

Two, three.

- I missed those?
- Yeah.

- I got to catch my breath.
- Let me show you something.

You see a problem?
Oh, I left the core there.

That's not good.

- Another core.
- There's another core.

- Now, you tell me--
- it's horrible.

If there's bad product
going in the bin,

we'll reject
the whole load.

That's very strict.
That's very strict.

Because we want
our best in our salads.

We want the best in the bag.
That's what we want.

What the harvester needs,
they need good speed

and production.

Let's take a little break.
Okay, good, I need a break.

If I had to put Manuel
on my crew right now,

he'll fall behind.

How long did it take you
to be good at it?

Uh, it took me--
it just took me a-a--

it just took me
a couple of weeks.

Mm-hmm. And how long ago did
you come to the United States?

- I was two years old.
- Yeah. Wow.

I came 11 years ago
to the United States,

and, you know,
I got my green card,

and then I got my--I just got
my citizenship last year.

- Oh, nice.
- Have you thought

about citizenship
in the United States?

Because that's really
important...

- Oh, no, yeah.
- To do eventually.

That was very important
for my family.

- Nice.
- We have two boys,

and it was very important for us
to get the citizenship.

- I got one daughter.
- Oh, you have one daughter.

- Yeah.
- How old is she?

Six years old.

- Six?
- Yeah.

Are you gonna have
any more children?

- No.
- No?

- Matter of fact, I adopted.
- Oh. Oh, really.

You adopted? Oh!

Yeah, she was
two years old when...

Oh, that's nice.

What's your daughter's name?
Paula.

- Paula.
- Yeah.

- That's a good name.
- Yeah.

Do you think
she's gonna grow up to be

in agriculture as well?

Um...I would like her
to have a job

working from Monday to Friday,
you know,

'cause, I mean--
agriculture is tough?

It's a little bit
on the difficult side.

Yeah. And your wife,
she's also from Mexico?

Yes. She's from Mexico.

But she just work only
in Arizona.

Mm-hmm.
Oh, so you live there.

You just come here
part of the year and work?

Uh-huh.
Six months here and--

and you work
on the weekends as well too?

Yeah. It's a little bit
on the difficult side.

His family
lives in Arizona.

He spends six months of the year
here in Salinas.

He's working every day.

How far did you go
into school?

How long
did you go into school?

Uh, only high school.
Only high school.

And I'm sure you've studied
other things.

Have you studied any more
after high school?

- No.
- No.

No, because once I got
into the produce business,

I was like, you know,
working from 7:00 in the morning

till 7:00, 9:00 at night,
so it's hard.

Essentially,
he's not seeing his family.

It's a major sacrifice--
huge, huge sacrifice.

- Now you want to try it again?
- Yeah. Let's try it again.

This has been a great journey,
a great week.

It was tiring.
I'm tired.

I'm very tired, physically
as well as mentally.

It makes me appreciate more
what I have.

You know, my dream
was to become a U.S. citizen,

and I've achieved that now.

And yet I see many
of these hispanics around me

that also want to do
the same thing.

And at the same time,
it also makes me

feel a bigger responsibility

over so many people.

This is the land
of opportunity,

and many times
we forget about that.

And I'm gonna do
whatever it takes

to give those opportunities
to others.

Coming up...
Fernando summons his employees

to company headquarters.
It's a little weird

having that kind of power
in your hands.

Somebody else's job
depends on you.

How will they react

when he reveals
his true identity?

I'm the CEO of the company.
I'm Fernando Aguirre.

After my time undercover,

there are some things I want
to share with my executive team.

Good morning.

Good morning.

W-what's the matter
with you guys?

We didn't know you were
gonna go through a time machine.

Yeah, I cut off at least
20 years of my life.

As you know, I spent
the last week undercover.

Essentially, I've never done
any of those jobs,

and I was out of control.

Literally,
I was out of control.

I did ask the question,
"would you hire me?"

At least two of them
said no.

But I was floored
by the passion of our people.

They're proud people.

You know, as we say in Mexico,
"la camiseta puesta."

You got the shirt on, and
no one's gonna take it from you.

But I think there's
a real opportunity for us

to improve our business.

At our port in Wilmington,

the computer system needs
a major upgrade immediately.

So, Kevin, maybe you
can lead us through that.

Yeah.

And in the next week or so,

if you can give me a plan.
Okay.

Throughout, essentially,
every one of these jobs,

the training that I received
was terrific.

Leo is a just
a perfect example

of how to train people.

He took his time.
He was patient.

We got to have good training.
Right.

Throughout the company,
we need to develop

a system to identify more people
with great potential.

And I'm actually looking forward
to hearing you guys

think about what else can we do
to be better.

And we all can improve.
We all can do better.

But how do we take advantage
of the expertise that we have

and the knowledge they have

to share more around
the company?

My employees think
they're coming to Cincinnati

to evaluate Manuel.

I just cannot wait to tell them
who I really am.

I'm very confident
with my decision.

I don't think Manuel
is cut out to do my job.

It's a little weird

having that kind of power
in your hands.

Somebody else's job
depends on you.

Morning.

Hi.

Have we met before?

No. No. No.

I don't think so.

- You look like Manuel!
- I look like Manuel?

Yeah, without the glasses.

How about
with these glasses?

You look like somebody
I know now.

I'm Fernando Aguirre,
CEO of the company.

How you doing?
Oh, uh...

Good now, I guess.

I don't know.

- I'm overwhelmed here.
- All right.

Y-you're fine.

You're fine, you're fine.

Anna, my adventure
with you was--

it was fantastic.

You're very dedicated.
You're very funny.

But I really, really,
really was shocked

to know that
you don't like bananas.

Now, Anna...

That was--that was--
I might start eating them.

It was fun.
It was really a great experience

for me to be
with you guys there.

I thought you were efficient.

I thought
you were just terrific.

So I thought I'd do
a few things for you.

- Oh, wow.
- First of all...

I thought it would be great
if we gave a $5,000 donation

to the SPCA in your name.

We'll call it
the Anna donation.

Yeah, I appreciate that.
Thank you.

- Good.
- I'm sure the SPCA will too.

Yeah.

I also saw you going
up and down those stairs,

and you told me
about your car accident.

So what we're gonna do,
we're gonna put an elevator

for you guys
to go up and down

without having to go
through stairs.

We're gonna start
construction, in fact,

in the next couple of days.

Thank you.
Good lord.

Okay.

I'm gonna get a elevator,
which is really exciting--

and then the SPCA,
which is very nice.

You know, I love dogs.

That kind of, like, struck me.

I got touched.

Fernando, I got
an interesting thing for you.

I was actually certified.

I actually had my...
My license.

So I did get my license.

- Okay.
- Okay?

Now, I was a little rusty.

I wanted to make sure

you knew that I--
that I had been certified.

But what I really love
about you

is you are one
of the most efficient employees

that I've ever worked with.

- Well, thank you.
- That was fascinating

to see you going
a mile a minute

to get those bananas
out the door.

You take ownership
for those bananas.

You take ownership
for the product.

Yes, I do.

So I was very impressed
with that.

Clearly, I put some wear
and tear on the forklift.

So first thing I'm gonna do

is I'm gonna get you
a new forklift.

- Wow.
- I want to make sure

that that facility
is running great.

I'm also going to pay
for a full week of vacation

for you and your wife
and family.

Wow.
That's great.

How's that?
Does that sound good?

Sounds good to me.
Absolutely.

Oh, I can't even believe
what just happened.

Fernando said I was one
of the most efficient employees

he's ever seen.

And that's...
That's a heck of a compliment.

Magic, you have
a lot of skills.

I love to see young people
like yourself progressing,

and I really want to see you
progressing more in the company.

Thank you.

And I want to enroll you

in a supervisory
training program.

And there could be
a real opportunity for you

to eventually be
a plant manager.

I think
that would be terrific.

- That would.
- You would like that?

Oh, I would like that.

Okay, what I'm gonna do is
I'm gonna be your mentor.

Would you like that?
Yeah, I would.

I want to know
how you're doing.

I want to know how things
will start shaping up for you.

And, of course, having
that type of a career path

would allow you to provide more
for your family as well.

- Thank you.
- Not only that, Magic,

but we're also going to give
a $10,000 scholarship fund

for the education
of your two kids

to help them have
a better future.

Magic, it was great to meet you.
It was great to work with you.

It was--it was--
the pleasure's all mine.

It made me feel proud
of this company

to be trying
to teach somebody

that didn't have
any idea what was going on.

And it was just something
real special for me to...

You know, try to show
what I know to somebody else.

And hopefully,
I can keep doing this.

You will.

My life
is gonna be different.

The way I see things,
the way I see the company...

This is something
I would want for my kids...

To feel what
I'm feeling right now--

that's just being proud.

Leo, I truly,
truly appreciated

your personal commitment
to Chiquita

and to our consumers.

I had seen
a lot of good trainers,

but I think you're one
of the best trainers I met.

Thanks.

I also know
that you go back and forth

to Arizona and Salinas,

and you spend so little time
with your family.

We got to do
what we got to do, 'cause...

We got to feed our family.
We got to feed our families.

But we also got
to take some time off.

Oh, no, yeah.

We got to spend a little bit
of time with--for ourselves.

So the company's gonna pay

for a week of vacation...

Okay. Thanks.
Thank you.

So that you can take Paula.

- Yeah.
- You can take your wife.

And you go on vacation
for a week,

paid by the company.

Now, you know, you know
a little bit about my story.

I just became
an American citizen,

and I want you--
I want you....

To have also
the American dream.

This is such a great country,

and I want to make sure that
we help you achieve that dream.

In fact, we're going to pay for
you to file your paperwork...

- Wow.
- For American citizenship.

Oh, my God.

You know, it cost me
somewhere around $15,000.

But I want you to become
an American citizen.

Does that--
does that work?

That'll work. Thank you, sir.
I really appreciate it.

I come
from a Mexican family,

and our goal is to have
a better life.

In the United States,
you can have whatever you want.

You just have to work hard
and be 100%

at whatever you give.

I had a good experience.

I'm so happy, I can't--
I mean...

Our employees
at the headquarters

think we're having a picnic
at the Reds Stadium.

None of them know I've been
undercover for the last week,

and I can't wait to tell them.

Welcome, Chiquita employees.

Please help me welcome
our Chairman and CEO,

Fernando Aguirre.

Thank you, miss Chiquita.

I got to tell you

that you believe that you're
here for a company picnic,

but last week
I went undercover for Chiquita.

I had the most amazing

and most challenging week
of my professional career.

I want to share with you
some of those details.

Let's roll the tape.

- Are you falling behind?
- You're going too fast.

Lower it.
Not--not--not the tilt--

- Oh!
- What happened?

It doesn't close!

Maybe he can give him
a good office job,

and he can watch us do
the hard work.

Yeah, that was great.
Yeah, get him an office job.

Uh-huh. Okay.

I always thought
that productivity and efficiency

were the keys
to our company's success.

But I found that people

are what makes
the real difference.

I want you to know that I will
continue to go unannounced

to the fields
and the factories,

because I want to continue
to feel engaged and connected

to the heart and soul
of our workforce.

The passion I found
in the fields and the factories

has inspired me
to be a better boss.

Thank you very much.

This whole experience
was incredible.

He actually is a real person,

and he actually came to do
what we do every day,

and I'm just
still overwhelmed.

This experience
has increased my awareness

of what we ask
our employees to do.

And we tend to forget

that these employees
make sacrifices every single day

to support their families.

I have absolutely no regrets.

This was fun.
This was interesting.

This was challenging,
and this was amazing.

-- Sync by elderman --
-- for www.addic7ed.com --

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