Original subtitles

(tense orchestral music)

- Onboard tonight's fasten your seatbelt.

(bell dings)

Getting bumped (man screams)

From this flight turns brutal and bloody.

- No, this is wrong, oh my god.

(gunshots fire)

(crowd screams)

- [robert] new york's jfk goes on lockdown.

- [radio] shots fired at jfk terminal 8.

- [robert] there is a slight equipment failure in chicago.

And too flashy travelers give them a show at security.

Modern air travel.

(crowd yells)

Now more than ever before,

People are acting up and acting out while traveling.

- If there's no flight, just say there's no flight!

- [robert] it's a melting pot of stress and anxiety.

- I want the manager of the airport over here.

- [robert] whether it's strangeness in the air

Or strangers on the ground,

This jet stream of raw emotion is all caught on camera.

- You don't put your hands on my flight attendant.

- I'm robert hayes.

I played the reluctant pilot of a doomed flight

In the classic film airplane,

But in real life, air travel is just as hair-raising.

- [man] oh.

(woman screams)

- So buckle up, we're about to take off.

In a typical year airlines report between 100 and 150 cases

Of unruly passenger behavior

But since the start of 2021,

The faa says the number of outbursts

Has already jumped to more than 1300.

Air rage is just like road rage but in the sky.

Like when this woman suddenly goes ballistic

After an emergency landing in rochester, minnesota.

The flight originated from houston

And was bound for minneapolis,

But when a passenger required medical attention,

The plane made an unscheduled stop.

That's when this passenger began storming up the aisle

Yelling profanities and demanding to get off the plane.

The passenger was removed from the aircraft

By law enforcement and the flight continued

To minneapolis an hour later.

No one likes getting bumped from their flight.

It's a common and perfectly legal

Annoyance of modern air travel.

Next and infamous incident when an airline did more

Than just bump one of its customers.

In 2017, onboard a sold out from chicago to louisville,

Four passengers were told they were randomly computer

Selected to give up their seats for airline employees.

Dr. David dao, a 69 year old lung specialist from kentucky

Insisted he stay on the plane.

He was scheduled the next day to oversee a medical clinic

He founded for u.S. Veterans.

Dr. Dao gets on the phone with the airline

To plead his case, but they are sticking to their policies.

- No I'm not going, I am not going.

- [robert] dao hears officer's planning

To physically remove him.

- [doctor] no I don't.

(doctor screams)

- [female passenger] oh my god, oh my god.

Oh my god, no.

No, this is wrong, oh my god, look at what you did to him.

- Holy.

- [woman] oh my god this is horrible.

- [robert] a closer look at dao being removed shows his head

Getting smashed into an armrest,

Causing a concussion and a broken nose

And knocking out two teeth.

Even after being removed,

Dao manages to get back on the aircraft.

- I have to go home, I have to go home.

- [robert] traumatized he was brought

To a chicago area hospital

And treated for his injuries.

Several aviation security officers who were involved

Were put on administrative leave

And two were fired after an investigation.

As a result of the incident, the airline has discontinued

The use of police in bumping situations.

- [woman] no.

- [man] hey, hey, hey, come on.

- [robert] dao settled out of court

For an undisclosed amount.

- [woman] oh my god.

- [man] good work guys, good work, way to go.

- [woman] this is horrible.

- You know, there's a noise canceling headphones

You bring on planes?

Go get them, really.

On an eight hour flight from germany to new jersey,

Passengers endure a three-year-old child

Expressing his dislike for well everything.

(child screams)

His mom can be heard and trying to quiet things down

By asking for wifi access even before takeoff.

(child screams)

All around them a plane full of unsettled passengers.

- [man] your mom's right here.

- I'm here, it's okay, honey come over here.

(child screams)

- [robert] the boy even took in the view

From the top of his seat.

(child screams)

The exuberant little boy is not done showcasing

His limited vocal range.

(child screams)

- [mom] calm down.

(child screaming)

(child screaming)

(child screaming)

(child screaming)

The aircraft finally lands eight hours later

In newark, new jersey.

The weary passengers drag their carry on luggage

And what's left of their eardrums towards the exit.

- [mom] come over here.

(child screams)

- [robert] but the three-year-old

Hits those operatic notes to the very end.

(wind blows)

- [robert] in 2020 tsa agents found over 3000 firearms

In passengers' carry on bags at security checkpoints.

83% of which were loaded.

On any day, at any given time,

You can expect the unexpected at america's airports.

It's Sunday night and inside new york's jfk airport

Word suddenly gets out

That there's an active shooter in terminal eight.

(gunshots fired)

(crowd screams)

Panic spreads quickly.

- [man] go.

- [robert] travelers make a mad dash away

From where they believe they've heard gunshots.

(crowd screams)

The fear is cranked up as more people join the stampede.

- [man] get down.

- Before long travelers in other terminals

Hear the news and pour out on the jfk's tarmac.

Police unable to locate the threat order

Everyone to get their hands up.

(snapshots clicked)

Two terminals are evacuated, incoming flights suspended,

And the airport is in total shutdown mode.

After hours of investigation,

It was finally determined that the frenzy began

When travelers heard cheering, clapping,

And banging from others in the terminal who were watching

The olympics on airport tvs.

They misinterpreted these sounds as gunshots.

All jfk workers received further training

For evacuation procedures and crowd management.

When traveling you have to stay alert

And keep your belongings within reach

Or someone else might.

It is December 2018 and at rome's fiumicino airport,

Travelers are passing through routine security screenings.

The man in the t-shirt places his items,

Including envelopes containing $9,000 in cash

Into a security bin.

Agents ask him to go through security again.

Meanwhile, the traveler behind him,

This man in the white button down

Places his belongings in a tray.

Instead of waiting, the older man is told to move forward

To a different scanner.

On another camera, we see the second man arrive

At the conveyor belt first.

Spotting the envelopes, the sneaky thief reaches in

And grabs them.

Then casually reaches for his own belt and sweater.

The victim is now through security

And frantically looking for his money.

The $9,000 was meant to pay

For a relative's medical expenses.

Just a few feet away,

The bandit takes off with the stolen money.

The man was arrested by italian border guards

As he tried to board his flight to russia.

He was sentenced to one year in prison

And the cash was returned to the victim.

- It's a cardinal rule of travel.

Don't leave your bags unattended in an airport,

Especially if you're traveling with so-called friends.

This unidentified man is traveling with his buds

To a bachelor party.

A bottle of water has been flagged by security.

His friends have strapped it, to a sex toy.

It's a prank that happens more often than you'd think.

This group of bros are headed to a stag weekend in budapest

When they're stopped by security.

(all laugh)

And the guys aren't the only ones

Falling victim to this prank.

This unsuspecting woman is traveling with her friend.

The tsa agent's reaction is, oh, come on now.

- [woman] I cannot believe you did that.

(woman laughs)

- [robert] so just remember the next time you travel,

Keep strangers and friends away from your stuff.

Flight delays for commercial airlines are commonplace,

But flight delays for commercial airlines due to unmanned,

Renegade catering carts running amuck on the tarmac.

Well, those are pretty rare.

A driverless catering cart spins out of control

And ground workers at chicago's o'hare international

Can't get a grip on it.

A case of bottled water had fallen on the accelerator,

Putting the pedal to the metal

And sending this dervish cart into tornado mode.

The workers don't know what to do.

There's no page in the handbook for carts gone wild.

Meanwhile the possessed machines circles closer

To that plane's front landing gear.

A quick thinking worker has an idea and leaps into action.

Looking at it again the worker dodges the cart,

Nearly bashed by the swinging doors

Then runs out of view and reappears at the helm

Of a ground support vehicle ramming into the cart

Ending the madness.

American airlines reported no injuries and say the incident

Caused just one flight to be delayed by 10 minutes.

As for the alert employee,

He was honored by the airline for his brave efforts.

The phrase the customer is always right,

Is a common slogan that many businesses adhere to,

But maybe not in this situation.

- Get your hands off of me.

- Oh.

- [robert] while boarding a flight to new orleans

At denver international airport in colorado in may of 2019,

A traveler begins recording an argument

Between a fellow passenger and an airline representative.

- I dare you to cross that line.

- [passenger] ma'am, can you get him, he's threatening me,

Saying he's going to fight me.

- No, no, no, no, I'm not threatening you.

- [passenger] yes you are.

- I'm trying to teach you a lesson.

- [passenger] you need to get out of my face.

- Come on man.

- [robert] it's not clear what started this heated argument.

- You are not getting on the flight, okay.

- [passenger] yes I am.

- Okay, we'll see.

- [passenger] I know we'll see.

I'm not going to sit up here and threaten me

Like you're out of your mind.

- Don't put her on.

- [passenger] excuse me?

Get your hands off of me.

- Whoa, you can't board, I'm sorry.

- I'm boarding.

(all speak over each other)

- [robert] it's unclear what the argument was about.

- Get your hands off of me.

- [robert] it's also unknown

Whether or not the disgruntled traveler ended up

On the flight to nola or in the custody of law enforcement.

When tsa agents asked travelers to remove items of clothing

To be x-rayed, it's done for the sake of security,

But what if a traveler has no insecurities

And takes that request too far?

These two british traveling companions are going through

Manchester airport's routine screening process.

As they wait in line, a security officer

Allegedly tells them to take off their coats and belts

And place them in the bins.

We all know the drill, but what unfolds next

Stuns security and nearby travelers.

(rock music begins)

As officers react to the surprise skin show,

A third woman rushes to cover the undressed pair.

(rock music)

The women have claimed the security officer commanded

They take off all their clothing.

Security officials deny this insisting

The pair were only told to remove the coats and belts.

The incident ended up in court where the topless duo

Was found guilty of public indecency and fined.

The pictures are worth a thousand words,

But the memories are priceless.

(jet engine whirrs)

(upbeat music)

According to online sources,

The average delay on departing flights is 12.4 minutes,

But when you're stuck in an airport,

Every delay feels like it's three hours.

Some people use the time to troll social media.

Some people dive into that book

They've been waiting to finish but not these travelers.

With some time on their hands during the delay in Spain,

These gentlemen begin to makeshift game of curling.

- [man] oh, hey.

- [robert] they take it to the house on their first attempt

And it looks like their skills are sharp, but then.

(man laughs)

- [robert] it's not the first time a guy fell for a curl.

(men laughing)

- [robert] and this group of travelers were so bored

While waiting to catch their flight at lax, they decided

To just row, row, row their way through the terminal.

Delayed at the airport, we're all in the same boat.

Now move out of the way, I'm late for my flight.

(jet engine whirrs)

- [robert] rather than seeking the rush they get

From daredevil stunts,

Other travelers prefer to dive headfirst

Into more romantic endeavors.

After dating for 10 years,

These two are heading to elope in seattle.

When their flight crew finds out,

They want in on the action.

The crew turns the plane into a wedding hall,

A total surprise to the couple and the other passengers.

- [flight attendant] joanne, she's the flower girl.

(man humms wedding March)

- [robert] the flower attendant tosses cocktail napkins.

The wedding March is hummed

And here comes the blushing bride.

- Yep, it's ridiculous.

Her lovely veil is made from trash bags

And that's sweet bouquet, those are airline tissues,

Coffee stirs and sugar packets.

(all cheer)

- It was so hard to get them out of their seats,

Let me just tell you.

By the power vested in jet blue, which is no power at all,

(laughter)

We now pronounce you travel companions.

You can kiss the bride.

(all cheer)

- The ceremony is over so a one man band lays down a riff

For the faux newlyweds first dance.

(saxophone music begins)

The couple would legally tie the knot right after

Their west coast arrival.

Now married almost six years,

Their family has since grown to include

Three little travelers.

Let's hope they didn't start their romantic honeymoon

Before landing.

(plucking guitar begins)

That's all for this episode but before our departure,

It's time for the short flight of the week.

This philadelphia based flight attendant closes

Four overhead bins at once.

It's a gold-medal performance in the coach-class olympics.

(wind rushes)

(bell dings)