Original subtitles

TOMMY: Okay.

(grunts)

(speaking Mandarin)

I already bought a new one. Ah.

It's out of date. Ah. Outout of

Um, it's too old.

Oh, oh.

(atmospheric music)

♪ ♪

Okay, so this is my old login.

Oh. The old login.

Yeah, but I made you a new one here.

Oh, the password. Mmhmm.

Mm.

Now, this is the browser to the Internet.

Mm. Browser. (speaks indistinctly)

You click here,

and you click there to get to your email.

Oh, okay. (speaking Mandarin)

Email.

That's it. Oh.

Now you try. Start from the beginning.

Okay, login.

Password...

Tommyhome.

Good. Now try to get to your email.

Email. (speaking Mandarin)

Okay.

Yeah, just wait a minute.

(sighs)

You know, I could get you the faster Internet.

(computer beeping)

No, Mom, look, it's easy.

Oh, okay.

(cell phone vibrating)

(muttering softly)

(chuckles)

(sighs)

(muttering softly)

Why'd you open that? Huh?

What are you looking for?

Mom, look.

Just look.

There.

Click here and there.

Oh. Got it?

Mm. Okay. Try it again.

Okay.

No. I got to go.

Work's crazy, but I'll let you know.

Hey, you can always email me, you know?

Just like I showed you. Okay.

Yeah, it's fine.

Why do you have to ask me all the time?

(laughs) Sorry. (sighs)

Bye, Mom. Bye.

(door opens, closes)

TOMMY: No, no, Mom!

Okay, okay. Bye!

(dialing phone)

(line trilling)

TOMMY: Hi, you've reached Tommy.

You know what to do. (beep)

(sighs)

(exhales deeply)

(traditional music playing on stereo)

♪ ♪

(grunts)

(button clicks)

(computer beeps, chimes)

Okay.

(softly) Inbox.

(muttering softly)

Tommy.

JIAZHEN: "Hi, Tommy. How it going?

"It is your mother.

"I call you many times, but you no call back,

so I will email."

"Call me, because typing is slow for me.

"But if you are busy, it's okay.

"I will type.

"How are you? I am okay.

"Few weeks ago, my department changed

"to computer at work.

"They say use paper too slow.

"Maybe I ask you help teach me

because work computer is hard."

(gasps, muttering softly)

"There's also new manager. She's very young.

"They say she's good, save money.

She give everyone review."

Can you describe your job for me?

I review invoice and prepare the orders.

Okay, that's a basic way to put it.

Uh, how do you manage multiple tasks?

Can you tell me about process efficiencies

you've implemented?

Yes.

I have worked for nine years.

I know how to do it.

But describe how. Just give me an example.

So, when I get a new invoice now,

I use the software to

Uh, that's not what I'm asking. (chuckles)

Do you not understand what I'm asking?

I understand. I'm just looking

for redundancies within the company.

Can you tell me how you prioritize

the tasks you're given?

(clears throat)

PERSON: (sighs)

All yours.

MANAGER: Hmm.

(sighs)

Okay.

MANAGER: She can't even adequately describe

her own job to me.

But she knows how to do it.

And she's a hard worker.

MANAGER: Every single person in my graduating class

could not only do her job, but they could do it faster.

PERSON: Okay, she needs some time

to learn the new computer system.

Look, you can see her English isn't perfect,

but she understands everything.

That's the thing. I'm not sure she does.

I'm notI'm not trying to make this a race thing.

Uh, my dad is Hispanic.

(dialing phone)

(line trilling)

TOMMY: Hi, you've reached Tommy.

You know what to do. (beep)

JIAZHEN: "Dan try to help,

"but they lay me off.

I call you, but you no pick up."

(sighs)

"There's new manager at work.

"She give me review.

"The review was good.

"New manager said,

"'Congratulations on being

best employee for this month.'"

You can show this to your son.

He will be proud.

(applause, party horn blows)

JIAZHEN: "You call me back, okay?

Mom."

(breathes deeply)

JIAZHEN: I think I, um, need

to be better at a computer.

so I start to take a class.

This is why I send email.

Our teacher say we can practice to type faster,

Okay? So we want to send emails

to everyone we know.

Just make it part of your regular life.

It doesn't need to be difficult.

Do not be afraid of it. Right? Okay.

ALL: Quick, ask, Zoey, what, stops, Xrays,

even, dogs, can't, red, fish, vanish.

This is another example of a great spreadsheet.

In Excel, we use functions to manipulate

large amounts of data so that we can figure outyes?

Sorry. What mean function?

TEACHER: Oh, a function is something

that helps you How talk English?

(both laugh)

How to grow hair?

(laughter)

JIAZHEN: The class also help me practice my English,

which is nice.

I want to talk better. As you can see in column A...

JIAZHEN: My teacher Huma is very nice.

She take time after the class

and show me how to use search on Internet.

You click on that, and then you type in

anything you're looking for.

Chinese music. Yeah, okay.

So I press enter, and then...

JIAZHEN: On Internet, there's music from China.

It is nice because there are so many

from when I was a child.

This is from when I was a child.

Oh. I didn't hear this many years.

(soft music playing on computer)

♪ ♪

(volume increases)

♪ ♪

It's very pretty. BOTH: Yeah.

There's more?

Yeah, you can you can find almost anything.

Let me see. Okay. Here, here you go.

♪ ♪

JIAZHEN: "I send you song very popular when I was young.

You will like."

♪ ♪

"Thank you for computer, Tommy.

I think Internet is very good."

♪ ♪

"Do you have enough to eat?

"I can make dumplings.

Mom."

(music continues)

♪ ♪