All language subtitles for Ch5 Diana 7 Days That Shook the World 1080p.eng

On Saturday 6th September 1997,
at 12 noon precisely,

Britain fell silent.

Together the country was
remembering the life of
Diana, Princess of Wales,

following one of the most
astonishing weeks in modern
British history.

The death of Diana was one of the
greatest stories of the second half

of the 20th century. It was a story
that galvanised the world.

In just a few days,

the nation was brought to the edge
of a collective nervous breakdown.

As grief turned into anger, the
royal family became the target.

They're the most cold people on
this earth.

It's the first time I'd felt,

ooh, I wonder if this is what
a civil war feels like.

I wonder if this is how it is
before it kicks off.

Now, 20 years on, key players
speak about that week
for the very first time.

Diana's closest confidants, who were
with her after her death.

I noticed that the hair of the
Princess was moving

and just for that...

massive minuscule of a second,
was she alive?

And members of Tony Blair's
inner circle.

I can remember Prince Philip's
voice.

You know, he was saying, "You're
talking about these boys, you know,

"who've lost their mother." I mean,
it was an extraordinary moment.

We reveal the story behind the
biggest Royal crisis in
half a century.

I actually think that they've been
totally unfair,

to someone who, after all, has given
her life to our country.

Don't cry. I'm not going to cry.

And how, faced with disaster,
the Queen fought back.

The Queen knew if she lost the
affection of the public,

then their days really
were numbered.

Diana always had a mobile phone in
her handbag, so I rang her phone

and it rang and rang and rang,
and I thought this very strange,

because she always answers
her phone.

I had a call from the CNN
headquarters in Atlanta.

A deep voice at the other end said,

"Can you tell me about the crash
in Paris?"

And I said, "What crash?"

Just after midnight, on
Sunday 31st August 1997,

Princess Diana and her boyfriend,
Dodi Al-Fayed, were involved in a

catastrophic car accident in Paris.

Early reports confirmed that
Dodi and the driver
had been killed instantly.

Diana was rushed to hospital,
where she was taken into
emergency surgery.

News of the accident began to reach
Diana's staff

at her home in Kensington Palace.

I was in bed. The phone went
and I was going to have

a good night's sleep,
because I was picking

Her Royal Highness up that morning.

It was one of my colleagues.

He said, "Just sit on the edge of
the bed. Be prepared."

On holiday at her Scottish estate
in Balmoral,

Queen Elizabeth was woken by her
private secretary.

She came out of the bedroom,
I remember somebody telling me,

and she was sort of clutching
a hot water bottle.

You know, it's cold there, even in
the summer, and the Queen's first

reaction was someone had greased
the brakes.

At the Pitie-Salpetriere Hospital
in Paris,

Diana was given cardiac massage for
two hours,

as doctors tried desperately to save
her life.

But her injuries were too severe.

At 3am British Standard Time,
Diana, Princess of Wales,

was pronounced dead.

She was 36 years old.

Tonight's accident is a
terrible tragedy.

The death of the Princess of Wales
fills us all with deep shock

and with deep grief.

Prince Charles was with his sons
William and Harry at Balmoral.

The British Ambassador in Paris
informed him

before anyone else of Diana's death.

When Prince Charles learned of her
death, he was absolutely

distraught. I mean, he fell apart,
completely fell apart.

He knew instantly that this was
going to be a terrible thing,

that this was going to be...
He will be blamed,

that they would be blamed for the
death of Diana.

At the same time,

Diana's sisters broke the news to
their mother Frances Shand Kydd.

Diana had been due to return home to
London that day.

Everybody was just horror-struck
really, just...

the minute before I'd got a car
to go and meet her.

That night she'd rung,
and she'd gone now.

I experienced a...

a whole...

..extraordinary cocktail
of emotions,

and 20 years later,
I still feel them.

It wasn't just those close to Diana
who were left stunned.

News spread rapidly across Britain.

REPORTER: And a newsflash,

and I'm sorry to have to
be the one to tell you this,

but Diana, the Princess of Wales,
has died.

There's very little I can say at
that moment.

I ran downstairs and I put on the
telly and I started watching it, and

my husband came in and my kids came
in, and I was, you know,

you were mesmerised by it. It was
a totally shocking event.

On what would normally have been
a quiet Sunday morning,

the national grid registered
a record power surge

as tens of thousands of kettles and
televisions were switched on

at the same time.

Typical British reaction is you make
a cup of tea to console yourself and

then sit in front of the television.

Just the most awful news

and the shock for all of us,

every single person in this country,
will be immense.

Diana's death was our JFK.

It was our moment of real shock at
a cataclysmic, unexpected tragedy.

In an attempt to calm
people's emotions,

broadcasters played the
national anthem every hour.

It's still dark here at
Buckingham Palace,

a single light is burning in one of
the upstairs windows.

When the royal family will return
here we don't know.

When we will get a statement
from them we're not able to say.

At the moment, Buckingham Palace
remains dark and silent.

But the Palace couldn't stay quiet
for long.

The impact of Diana's death would be
bigger than anyone
could have predicted.

Faced with a tidal wave of
national grief,

the Queen was about to encounter the
biggest challenge of her lifetime.

Everything kicked off and it became

a very, very strange week
to be alive.

At their estate in the Scottish
countryside,

the royal family was reeling from
the shock of Princess Diana's death.

They released a brief statement
saying,

"The Queen and the Prince of Wales
are deeply shocked and distressed by
this terrible news."

Right from the get go, the Queen's
view was the boys are the priority

and the decision the Queen and
Charles took was that

they wouldn't wake William and Harry
to tell them that night.

They would wait until they woke up
in the morning and tell them then.

But that was about all
they agreed upon.

Soon it became clear that Charles
and the Queen had entirely different

views about how to deal with
Diana's death.

Charles took the decision that he
was going to go to Paris to bring
back Diana's body.

In many ways, that was a very
surprising and brave move,
because he was a divorced

husband, he was an ex-husband, he
had no legitimate right to be there,

if you like, beyond being the father
of her sons.

Charles wanted to take the
Royal flight to Paris,

but the Queen wouldn't agree to it.

There was a lot of tension between
Charles and the Queen,

because the Queen's attitude was
this was his ex-wife who just died,

that she was the kind of warring
ex-wife actually of their son.

Diana was no longer
a Royal Highness.

Following her divorce the previous
year, the Queen had stripped her
of her HRH title.

But Charles knew that his ex-wife
was adored by the public.

From the very beginning,

he understood that if the royal
family reacted in the wrong way,

people would blame them
for her death.

Charles is said to have said,
"Well, what would you have?

"That she came back in the back of a
Harrods van?"

Finally Charles won the argument.

There really was a moment when it
looked like he was gonna have to fly
commercial to Paris and, you know,

get a taxi at the airport, which
would have been incredible.

The irony is Charles fought
for Diana

more than he'd ever fought for her
in her lifetime.

He really did.

The time had come to wake
William and Harry,

and tell them the tragic news.

Harry begged to come to Paris
with his father,

but Charles decided not to put his
son through the ordeal.

Diana's brother, Charles Spencer,
was at his home in South Africa.

He was the first family member to
make a televised statement.

This is not a time for
recriminations but for sadness.

However I would say that I always
believed the press would kill her
in the end.

It would appear that every
proprietor and editor
of every publication

that has paid for intrusive and
exploitative photographs of her,

encouraging greedy and ruthless
individuals to risk everything
in pursuit

of Diana's image, has blood on
his hands today.

OK, here he is. Here he is.

Here he is.

Tony Blair was at his home
constituency in County Durham.

He had only been Prime Minister
for four months

and this was his first major crisis.

I went on the phone to Tony,
he was up in Sedgefield

and he absolutely clocked it
straight away.

There was a phrase he used to use
sometimes,

"My God this is enormous doings."
You know,

this is really big stuff here and
we've got to just, you know,

be absolutely wise and sensible
and focused.

I feel like...

everyone else in this country today,
utterly devastated.

The people everywhere, not just here
in Britain, everywhere,

they kept faith with Princess Diana.
They liked her, they loved her...

..they regarded her as
one of the people.

She was the people's princess.

And that's how she will...

stay, how she will remain...

..in our hearts and in our memories
forever.

In describing her as the people's
princess, he was actually spot on.

People watching that...

hastily delivered eulogy
would be going,

"Yes, she was, that's what she was."

Diana had a unique ability to relate
to ordinary people,

to cut across dividing lines of race
and class.

She did have a radar for whoever was
in the room who seemed to be

left out, or lonely, or in need,

and she would zero straight over
to that person.

Particularly amongst women,

here was someone that they
empathised with enormously,

that had her problems with bulimia,
that had her unresolved love life,

that had her difficult childhood,

and that somehow she was coming on
through it and really being strong.

Diana's modern, human approach
made her extraordinarily popular.

But it was in stark contrast to the
formal way that the Queen and Prince

Charles did business, and they found
it difficult to compete.

Whatever she did was popular,

that it was almost a sense of
jealousy, you know,

"Why am I not like that?"

I witnessed this thousands and
thousands of times.

Following her messy divorce,

Diana was seen as a great danger
to the royal family.

Charles and the Queen
cut her adrift.

Now they had little idea

how to deal with the consequences
of her death.

Faced with tragedy, the family
decided to do as they had
always done.

It was a Sunday morning, so they
would go to church.

The Queen Mother and Duke of York
in the leading car,

followed by Prince Charles,

Princes William and Harry sitting
either side of him.

The Queen dressed in black, with
the Duke of Edinburgh, followed.

The first thing we saw of the boys
was when they were going to the
church

for Sunday service. People
were saying, "How could they?"

"These boys have just lost their
mother and they're going to church?"

At the royal family's request,

there was no mention of Diana
at the day's service.

A lot of people found it
extraordinary that at that time,

no mention was made of her passing.

That, I think, did ring a bell all
over the country.

Many people believed that the royal
family was treating Diana just as

they had done when she was alive -
with cold detachment.

But the Queen was convinced that any
reference to Diana would be

heartbreaking for William and Harry.

So great was her desire to protect
her grandchildren,

that she ordered all TVs and radios
in Balmoral to be moved or hidden.

Prince Harry actually asked
his father,

"Is it true that Mummy's dead?"

Because none of them...
The children couldn't understand
why everything was

as normal except that a couple of
hours before, they'd been told that
their mother had died.

500 miles away, in London,

there were signs that something
extraordinary was beginning
to happen.

I think the first bunch of flowers
were laid against the railings of

Buckingham Palace around about
five o'clock in the morning.

And people were surprised,
I was surprised.

SOBBING

Within hours, the trickle of
mourners had become a steady stream.

In Paris, two of Diana's members of
staff arrived

at the Pitie-Salpetriere Hospital,

where the Princess had died
just ten hours earlier.

In life, they had been among
her closest confidants.

In death, it now fell to them to
look after her.

I was a mess.

Colin guided me through

the airport and onto the plane.

I don't even remember the
airplane journey.

Paul was very, very upset.
I was upset inside.

There was lots of things to do.

There was no way I was going to
break down or anything there.

I was going to try and arrange
things, see what was going on.

French police had cleared out the
emergency wards

and were insisting that Diana's body
be kept under their protection,

in a private room on the first floor
of the hospital.

I honestly thought entering that
room, looking at her,

she's not really dead, this is just
joke, it's just a very silly joke,

so now you can wake up.

I then was getting worried about the
room, which was very, very hot.

And we looked up above the
Princess's bed and people
were actually...

on roofs trying to take photographs,
not knowing where the room was.

So quickly we called in some
blankets

and I was standing on a chair and we
did put blankets up at the windows,

which of course made the room
twice as hot.

Diana's body had to be looked after
in the heat of the Paris summer,

so Colin Tebbutt placed fans around
the room to keep her cool.

I noticed that the hair of the
Princess was moving...

which was the fans that I'd put in
the room.

And...having been on top of
everything,

until that time, I had to turn away

and have just 30 seconds to myself

on a personal emotional moment,
because, I don't know,

I thought, good God. You know,
you look at someone, if their hair
moves... And just for that...

massive minuscule of a second,
was she alive?

Which was a silly thing to think.

Having flown to Paris on
the royal flight,

Prince Charles rushed to the
hospital,

accompanied by Diana's two sisters
Jane and Sarah.

He was met by the President of
France, Jacques Chirac.

The Prince of Wales arrived
completely out of it.

He was devastated.

This was a woman whom he loved in
his way, many years ago.

We were standing outside the door,

the Prince came up to me and
thanked me for coming.

The Prince asked if there were any
members of the clergy there and Paul

went and got the two vicars,
and then the Prince...

the two sisters and the vicars went
into the room,

and the door was shut.

Prince Charles later said that
it was the worst experience
of his life.

Prayers were held over Diana's body,

before the Princess was taken from
the hospital.

In a break with royal protocol,

Charles agreed that her coffin
should be draped with the
Royal Standard.

I was quite delighted to see that
the Royal Standard was placed
over the coffin.

I thought that was very fitting and
a very nice thing to happen.

This was a sign that, in death,

Charles wanted to treat his ex-wife
as a princess.

16 hours after Diana's death,

the royal flight touched down at
RAF Northolt, West London.

The Princess of Wales was home.

In front of the world's media,

Diana's body was taken from
the plane.

NEWSCASTER: The saddest duty
that has ever been performed
at RAF Northolt.

I had told the photographers

that there were to be no
motorised cameras,

just single shot, and you really
could have heard a pin drop.

Not a word was said amongst us.

It's hard to put into words how
a bunch of really hard-nosed

photojournalists, who have been
with this lady

and covered some pretty
hairy events around the world,

and there we were in total shock,
if you like, thinking, there she is.

It's something you don't forget,
you can't forget it.

Diana's coffin had to be taken to
central London.

On the 15-mile journey,

her escort was confronted by
something astonishing.

The hearse left RAF Northolt and I
got in my car and followed it down.

And I was absolutely flabbergasted
at how cars had stopped on the

westbound carriageway of the M40,

and people got out and stood
alongside

the central reservation barrier.

People, people, people. Absolutely,
frighteningly amazing.

But this was only a hint of what
was to come.

As the public came to terms with
Diana's death,

Britain would find itself in the
midst of a collective
nervous breakdown.

24 hours after Princess Diana's
death, Britain was in turmoil.

In central London, 6,000 people an
hour were now streaming to the

Royal palaces to pay their respects.

We came out of the back of Downing
Street and we walked up the Mall and

it was palpable immediately.

You know, you could smell it,
you could see it,

you could hear it.

There were hundreds of people
carrying the flowers,

so we were completely gobsmacked.

Diana's body had been taken to lie
in state at St James's Palace.

When books of condolence were set up
at the palace,

it rapidly became a magnet to the
thousands who wanted to pay their
respects.

Grief is often followed by anger

and beneath the tears, a simmering
resentment was already building.

The public believed that Diana had
been killed by the paparazzi,

so they were blaming the press.

SOBBING: You helped to kill her.
I helped to kill her?

Not you, but your profession.
My profession?

You've never bought a newspaper?

I don't buy them when
they're sordid.

Don't you think that what you're
doing is wrong?

You've lost a lovely person for
nothing. You're horrible!

I hope you're really proud of
yourselves.

I went down to see what
was happening.

There had been reports of
people being

jostled and journalists asking
questions and people saying,

"It's all your bloody fault,"
and, you know,

"How dare you come down here?" And,
"What do you think you're doing?"

So there was quite a lot of
that around

and I felt the mood was quite ugly.

If there was no money... If there
was no money in the photographs,

they wouldn't have been after her
in the tunnel.

I was on my own and somebody
comes up, digs me in the back,

and she started swearing, and
saying, you know, "You killed her,"

and I...

I-I... I couldn't speak.

So I kept walking and she kept
walking, screaming, shouting, and
then this girl shouted out,

"You're all to blame!
You're as bad!"

And you felt, God, let's get out of
there as quick as you can.

In life, Diana had had a close
relationship with the press.

She loved the camera
and the camera loved her.

She was a very clever woman and she
used the press extremely well.

She would say, "Come and
photograph me here."

She would give information to
certain journalists,
not give it to others.

She did what, you know, we now
associate as fairly classic
political spin.

Diana became the most photographed
woman in the world,

but following years of extreme press
attention,

she grew to hate certain sections of
the media.

The real issue she had was with
photographers.

She told me that one or two of them
called her a whore, erm...

a tart.

They would say things to
deliberately provoke her,

because they knew if they
got a crying picture or an angry

picture, then they might have more
success in selling it.

Now the public believed that this
aggressive press attention had led

directly to her death.

Meanwhile, behind a growing wall
of flowers,

isolated from the grieving public,
the palace was in crisis.

Stunned by the levels
of public grief,

the Spencers and the royal family
had decided that Diana would have to

have a royal funeral.

But there was no plan in place.

The royal household is ready for
most deaths,

but not of young people.

They were ready for Queen Elizabeth,
the Queen Mother to die,

but the royal household wasn't
expecting Diana, Princess of Wales,
to die.

There was no rule book to go to,
there was no precedent,

there was no tradition, there was
nothing that fitted

the royal game plan.

Diana's funeral would have to be
organised from scratch

in just five days.

To tackle the mammoth task, the
palace assembled a team of experts.

That morning, they met for the first
time in Buckingham Palace.

That was my first time ever in
Buckingham Palace actually.

We went into this enormous room

and there were all the Buckingham
Palace officials,

and then there the representatives
from each of the palaces as well as

other people, and we were the sort
of Downing Street contingent.

There was KP, which was
Kensington Palace,

which sat on that side of the table.

Diana's private secretary was
there. KP was the Spencer family.

Her lady-in-waiting was there.

There was JP, which was
St James's Palace,

which was the headquarters of
Prince Charles.

I was there with a colleague from
the press office.

Sir Paul Condon,
the Head of the Met.

There was a permanent secretary
from the Department of Culture,
Media and Sport.

Presided over by the Lord
chamberlain, Lord Airlie,

so it was all, sort of,
incredibly formal,

and right in the middle of this
table was this enormous wooden box.

The box was a speakerphone, a direct
line to royal advisors in Balmoral.

The room was packed with
important people

and each faction had their own view
about how the funeral should be run.

But for the time being,

the funeral team were united
by one aim -

to help heal a nation in deep shock.

It was clear to everyone that the
grieving public would have to be

involved as much as possible.

My colleague suggested to have the
charities walk behind

the gun carriage rather than
a military procession.

I suggested that we had speakers
along the route

and a screen in Hyde Park that
people could hear and watch
the service.

The people's princess,

although I don't think the phrase
was ever used in those meetings,

but there was definitely a sense of
that and everybody got that.

There was a real sense that
this was going to be a slightly
different funeral,

that this was going to be an
inclusive affair.

Royal funerals usually took place at
Windsor castle.

This time, Prince Charles and
Tony Blair decided that it
should be at Westminster Abbey,

allowing as many people as
possible to pay their respects.

But this posed a problem.

With an abbey to fill,

organisers had to find 2,000 guests
in five days

and they had no idea who to invite.

The controller rather surprised me
by saying, "Who do we ask?

"I mean, at the moment, I'm not sure
we can fill the abbey."

Which, with hindsight,
is quite funny.

And I can remember saying, "Well,
if you get hold of a guest list

"for the Princess's Christmas drinks
in Christmas 1995,

"invite everybody on that guest list

"and you won't have missed out
anybody important."

For the moment, the funeral team
were united,

but with so many competing
voices around the table,

it wouldn't be long before cracks
began to appear.

Two days after Diana's death, London
was now the epicentre of the biggest

outpouring of public grief in
British history.

When she was alive, Diana had
had a unique ability to
reach out to people.

Now these people - tens of thousands
of them -

had come to pay their respects.

People began to pile on trains and
come into London

just to be there, just to be
standing there,

looking at these flowers
and being part of this

enormous national grieving event.

She was the queen of people's
hearts. Absolutely irreplaceable,
we all loved her.

We didn't realise how much we loved
her till we lost her.

You just can't say any more.

I was overwhelmed with grief.

I decided I'm just going to go to
central London

and just be part of that crowd.

And what was so comforting was
I was one of a million people

and we were all united
in this grief.

Diana's death touched a raw nerve
across the country.

Church attendances increased
dramatically as people sought
comfort

and there were record numbers of
calls to suicide helplines.

I'd never seen anything like it in
my life and I thought these are

the Brits, these are the sort of
tight-lipped Brits,

sort of, you know, weeping
and wailing like banshees.

I mean, it was quite an
astonishing sight.

This unprecedented eruption of grief
came as a huge shock.

For some, it was impossible to
understand why there was
so much public anguish.

As the response kicked in,
I remember very quickly
feeling disgust

for all the people who were going to
Kensington Palace with toys

and with presents and with gifts
and weeping.

I wouldn't be so hard now -
I was much, much younger then

and I like to think I'd be more
compassionate, but at the time,
I just remember,

you're projecting all this love onto
somebody you didn't know.

There were people who felt, after,

you know, a decade of her being
on the front,

middle and all other pages of all
newspapers and magazines,

that they did know her,

and that they were intimately
connected with her life.

I was looking at your bouquets
there.

Would you read what you've said on
the card?

What I've said on the card?

"It's not just what you've done for
us, that makes us love you so.

"It's all the joy of who you are,
the friend we've come to know."

Sad.

I remember a phone-in where
a man literally said that

he was so upset, he'd
never cried so much.

His wife had died from cancer, but
he'd never been this upset and

I think that was the moment I
thought, "You just have got to stop
this. This is absolutelymad."

Police were now predicting that
2 million people would descend on

central London for Diana's funeral,
making it the biggest
in British history.

And with just four days to go,

the planning meetings were
becoming fraught.

The most tension in the room at
those meetings always came from the

Charles Spencer people.
When I say tensions,

it was sort of slightly raised voice
type of tension or, you know,

stiffening of the body.

Every detail of the funeral had to
be agreed upon by both the Spencers
and the royal family,

but they couldn't see eye to eye.

There was more bitterness in the
Spencer side and confusion,

and a sense that they had...

They didn't really know what to
think or feel,

because Diana was a very problematic
issue in their own family.

Towards the end of her life,

Diana's relationship with her
brother Charles had broken down.

To escape media attention,

Diana had asked to live in a cottage
on the family estate at Althorp,

but he had refused.

He felt the press would just decamp
from London and move up to Althorp

and he didn't want the press
interfering with the smooth running
of Althorp,

so they fell out and they weren't
speaking at the time of her death.

This made the tragedy of Diana's
death even harder for the Spencers
to bear.

Earl Spencer wanted to make sure
that after death,

Diana would again be part of the
family.

It was almost like the tug-of-war,
you know, she's ours, she's ours.

Spencer saying, "But
you've thrown her out,

"you took away her HRH and now you
want her back? She's ours."

So there was a lot of animosity.

Charles Spencer wanted to walk
behind Diana's coffin

in the funeral procession, but royal
advisors weren't happy.

The royal family did not want
the focus

to be solely on Charles Spencer

walking behind the coffin.

They thought that that would...
That wouldn't be right.

That somehow it would set the
Spencers apart from the
royal family.

Although Charles had divorced Diana,

he was adamant that he too should
walk behind the coffin

and the funeral team wanted to go
one step further.

They believed that William and
Harry, aged just 15 and 12,

should join their father in the
procession.

Diana was their mother and William
is one day going to be King and,

therefore, he needed to be seen to
be taking a role in mourning the
loss of his mother.

And Harry by default, as the spare,
should to be seen as well

and it was a lot to ask of them.

But Prince William was refusing
to take part.

He just didn't want to be seen
grieving in public.

He felt it was a private event,

he was mourning his beloved Mummy

and he didn't like the media
attention.

He probably felt that the media had
had a hand in his mother's death.

He didn't want to perform.

The funeral team set up a telephone
conference with Balmoral to try to

persuade the reluctant prince.

I can remember -

it sort of sends a tingle up my back
actually even thinking about -

is we were talking about this
and then from the box,

this huge big wooden box on the
table, the voice of Balmoral,

came Prince Philip's voice.

And we hadn't really heard it before
I don't think.

And it was anguished.

He was saying, "These
are the boys here.

"You're talking about these boys,
who've they've lost their mother."

I mean, it was an extraordinary
moment and you did think,

you know, that sort of brought
it back to me.

My God there's a bit of suffering
going on up there.

The Queen and Prince Philip were
doing everything they could

to protect the young princes,

but this wouldn't satisfy a nation
in mourning.

Soon a growing public anger would
focus on the royal family,

plunging them into their biggest
crisis since the abdication.

Three days after Princess Diana's
death,

the carpet of flowers at
Kensington Palace

now stretched more than 50ft

and queues for the books of
condolence were 11 hours long.

But as the flower mountains got
bigger and the queues grew longer,

the mood in the crowd had shifted.

That's the thing I most recall
actually, is the speed in which it,

it turned from those sort of tears

and, this trauma

to anger against the royal family.

Bunkered down in Balmoral,

the royal family had not appeared or
said a word in three days.

I think it's disgraceful that
they're not here in residence.

She hasn't said anything the Queen,
and as for Prince Charles,

well, I think there's not a lot he
can say, really, is there?

Prince Charles had been unfaithful
to Diana during their marriage,

and following their divorce she had
been abandoned by the royal family.

I think they treated her terrible,
absolutely shocking.

I don't think, I don't think
they're...

They're the most cold people on this
earth.

The crowd began to focus their
anger on one conspicuous issue.

Above every major building in
London,

there was a Union Jack flying at
half mast.

But at Buckingham Palace, the
flagpole was bare.

I think they must be very, very
cold-hearted,

not to have a flag up.

I think it's a disgrace on the whole
royal family.

Throughout history, the Union Jack
had never been flown over the
Palace.

Royal protocol dictated that the
only flag flown was the Royal
Standard.

And that was only when the Queen was
in residence.

It's actually an in and out sign,

it goes up when the Queen is there
and comes down when she is away,

but this became a symbol of royal
callousness.

42,000 people
rang the Sun newspaper,

demanding that the royal family do
away with protocol and fly

the Union Jack, at half mast, over
the Palace.

But the Queen was sticking
resolutely to tradition.

No flag would fly.

On hindsight, yes, we should have
been more forceful,

the Lord Chamberlain should have
been more forceful,

the Private Secretary should have
been more forceful

or somebody should have just done
it. I really am upset..

I can't understand the Queen doing
it, really. No.

Everything people like about the
Queen - which is she is careful,

and she is cautious, and she is not
emotional and that she is not

impulsive. She is steadfast, that's
what she is.

Everything they always liked about
her,

they realised that week they didn't
like so much that particular week
because they

wanted her to run down to London and
give everybody a cuddle.

Faced with a rising tide of public
anger,

courtiers in London were now
seriously concerned that the Queen
was losing

touch with her people.

There were battles going on, there
was no doubt about it.

Messages were being relayed to try
encourage the Queen to engage more.

They wanted the Queen to come down
to London as soon as possible.

But the Queen and her immediate
family were still resistant to that.

Unlike the Queen, Tony Blair was an
expert judge of public mood.

He intervened to try to persuade her
to act.

Tony was talking to the Queen and
just saying, "Look, you know,

"things are getting a little bit hot
down here."

Blair later claimed that he asked
the Queen to show her vulnerable
side.

But Her Majesty wasn't budging.

It's not stubbornness it's just
she's been around a lot longer than

everybody else that's working for
her.

And she's not going to be pushed by
an agenda,

by a media agenda that well,

somebody famous has died so it's got
to happen now.

The Queen was adamant that her
rightful place was at Balmoral,

with her grieving grandchildren.

Since Diana's death, the family had
rallied round the young princes.

Every day, Prince Philip would take
them walking,

fishing and horse riding - anything
to take their minds off the tragedy.

What the Royal family pulled around
was the fact that here were two

young boys who had lost their mum,
and

I don't think there's a human being
alive who doesn't respond to that

as being an important thing to do.

It was actually the first time in
her whole long reign that the Queen

was thinking of family before she
was thinking of her people.

And for that we should really admire
her,

because her whole attention and
thoughts were for these children,

she wasn't thinking about how this
was going to, quote,

be played on the media.

The following morning,
the press took aim at the Queen.

Earlier in the week, the newspapers
were being blamed for Diana's death.

Now, they attacked the royal family.

In this case I think it was
conflation of public desire

and the press being very quick to
get the attention away

from themselves and onto someone
else.

It's the first time I'd felt,

"Ooh, I wonder if this is what a
civil war feels like,

"I wonder if this is how it is
before it kicks off."

In the face of such sustained
criticism,

Prince Charles was now deeply
concerned.

As he had predicted,

the royal family were now being
directly blamed for Diana's death.

He still believed it was his duty to
walk in the funeral procession
behind

Diana's coffin. But he was
increasingly worried for his own
safety.

The Prince of Wales was convinced
that he was going to be the focus of

the anger, that he was the real
target of the anger,

he thought that he might have been
attacked, actually physically
attacked.

In response, the Metropolitan Police
drafted in a team of mounted
officers to guard the

funeral procession.

One of the protection officers said
there's just one

area where we can't cover the angle
that Prince Charles would be walking

at. And they asked me if I could
move slightly to my right

in Parliament Square so that I was
covering Prince Charles.

Of course at the time I went, "Yeah,
that's fine, no problem," but
remember thinking

after, "So what you're asking me to
do is if somebody wanted to try and

"assassinate Prince Charles they
would have to shoot me first!"

So, you know, at the time you just
go, "Yeah that's fine."

But you do think a bit afterwards,
"What did I just agree to?"

Charles was anxious not only for his
own safety,

but for the future of the monarchy.

He was now convinced that the Queen
had to act,

so he joined forces with the Prime
Minister.

Tony Blair spoke to Prince Charles
and implored Charles to talk to his

mother to try and, sort of, break
the logjam.

Under extreme pressure from the
media, her people,

her Government and her own son, the
Queen responded.

It finally became clear to her, out
of self-preservation,

for which, you know, she's known,
that

this was something bigger, and more
important,

than her own personal feelings.

Firstly, she asked her press officer
to break with protocol and appear on

television to defend the royal
family.

The Queen has asked me to say that
the royal family have been hurt by

suggestions that they are
indifferent to the country's sorrow
at the

tragic death of the Princess of
Wales.

Prince William and Prince Harry
themselves want to be with their
father

and their grandparents at this time,
in the quiet haven of Balmoral.

As their grandmother, the Queen is
helping the Princes

to come to terms with their loss as
they prepare themselves

for the public ordeal of mourning
their mother with the

nation on Saturday.

Following the statement, the Palace
announced a series of astonishing
steps.

For the first time in history, the
Union Jack would fly at half mast,

over the Palace.

The royal family would return to
London on Friday,

a day earlier than planned, to meet
the grieving public.

And most remarkably, the Queen would
address the nation, on television.

It would be her first live broadcast
in 50 years.

This was a truly unprecedented
climb-down by an institution that
had

always resisted change.

It was very hard for the Queen to
do what she had to do, yielding,

if you like, to public pressure.

She knew better than anyone that if
she lost,

or the royal family lost the
affection of the public then their

days really were numbered.

To gauge the public reaction,
Princes Andrew and Edward were asked
to walk

amongst the crowds on the Mall -

the first Royal public appearance in
four days.

No-one knew which way it would go,
there was real anger.

The moment they were seen, this sort
of relief started,

people just wanted to talk to these
Princes about their former sister in
law.

CAMERA SHUTTERS CLICK

That evening, the Queen, Philip,
Charles,

William, and Harry, stepped outside
the Balmoral gates for the first

time since Sunday, to look at the
tributes that had been laid to
Diana.

Finally, the world saw them as they
were -

a family united in grief.

CAMERA SHUTTERS CLICK

Faced with the biggest crisis in
half a century, the Queen,

and the Royal family, had fought
back.

But tensions were still running
high.

In less than 24 hours,

the Queen would return to London to
face the vast crowds.

And she had little idea how they
would react.

Good afternoon, we're breaking into
your regular ITV schedules to bring

you a special programme on the
return of the Royal family to London

for the funeral of Diana Princess of
Wales.

Five days after Diana's death, the
royal family had finally bowed to
intense public

pressure to share openly in the
nation's grief.

REPORTER: It was a grim-faced Prince
of Wales who drove his two sons out

of the grounds to
begin the journey to London.

The Queen, with Princess Margaret,
left a short time afterwards.

They were driven by the Duke of
Edinburgh.

A family together mourning a family
loss.

Princes Charles, William and Harry
boarded the royal plane at Aberdeen
Airport.

Normally, it is forbidden for two
future Kings to fly on the same
plane.

But the boys were desperate to be
with their father,

and the Queen gave them special
permission.

With less than 24 hours to go until
Diana's funeral,

organisers were working round the
clock to make sure London was
prepared.

2 million people were now expected
to line the streets for the funeral.

To accommodate the vast crowds,

funeral organisers had quadrupled
the length of the procession route.

It would now stretch from Kensington
Palace to Westminster Abbey -

4 and a half miles through central
London,

twice the length of Churchill's
funeral procession.

The police were horrified by this
because they just didn't think

they'd have the manpower to block
off all the roads

and ensure public safety, if you
like.

In response, the Metropolitan Police
mounted the biggest security
operation

ever seen in Britain.

35,000 officers were needed on the
streets for the funeral,

so all police leave was cancelled,
and extra

manpower called in from surrounding
forces.

It was one of those military
exercises where you keep having to

change the map board, because the
amount of territory is

needed to be bigger and bigger and
bigger.

And more territory, more police,
more security implications,

more whatever is required.

Huge screens were set up in Hyde
Park and Regent's Park,

with room for 100,000 people.

It was an incredible organisational
feat,

the logistics and the security, I
mean there were so many

things to...to work out.

Meanwhile, last minute rehearsals
were taking place at Westminster
Abbey.

Diana's Royal coffin was lined with
lead and weighed 50st.

To get used to the weight,

her pallbearers had to practise with
a dummy version.

We got told we are going to try and
simulate the weight

with a curb stone.

We thought, "cor blimey," unsure if
it was one or two curbstones

but it was heavy! So we managed to
get the coffin on our shoulders and
start walking round.

This was the first time we actually
got a feel for the cathedral floor.
It's marble,

and it was like an ice skating rink
because you're wearing

metal studs. We went up and down, up
and down, up and down,

getting a feel of the actual marble
itself.

It did put a bit of a reality check,

if something did happen it's going
to happen there.

3 hours after leaving Balmoral,
Charles,

William and Harry arrived in central
London.

The young Princes hadn't yet had a
chance to experience the staggering

response to their mother's death.

So at their request, they made a
detour to Kensington Palace,

to look at the hundreds of thousand
of tributes that had been left for
her.

It was so juxtaposed with this
behind Palace gates

approach that we'd seen earlier in
the week,

with no visibility of the Royals at
all.

And suddenly here they are in plain
sight for everyone to see at this

moment of untold grief and upset.

Charles!
Thank you so much. Thank you.

Harry, William! I'm so sorry.

William!

Thank you so much, thank you.

Thank you very much.

William!

'It was a very moving occasion.
Both boys behaved with fantastic
dignity.'

They were by turns interested and
sad and

humbled, I think, by what they saw.

And also they kept it together,

because what everyone prayed for
above all was that the occasion

didn't overwhelm them and they
didn't break down.

And they didn't.

WOMAN: Your mum was a wonderful
woman.

I know she was, thank you very much.
She was greatly loved. God bless
you, darling.

APPLAUSE

They all said, "Thank you very much
for coming,"

William said, "Thank you so much for
the flowers,

"and I'll lay them, thank you ever
so much."

I shook his hand, then I got all
tearful and I couldn't say anything.

2 miles across London,

the Queen and Duke of Edinburgh were
heading for Buckingham Palace.

They had little idea how they would
be received by the vast crowds.

So much bitterness had been written
in newspapers.

So there was a certain amount of
apprehension from the Queen as to
how she would be greeted.

REPORTER: There for the first time
the Queen,

witnessing for herself the flowers.
I think the car is going to stop.

The car has stopped and Her Majesty
is going to get out,

she is going to look for herself at

some of the thousands upon thousands
of floral tributes.

LIGHT APPLAUSE

The Queen and Prince Philip left
their car to a muted response.

The attitude of the crowd was
unpleasant and it was something
which I have

never, ever seen before in any Royal
occasion, ever.

You know, usually
when the Queen goes by.

People clap, people cheer, people
wave.

They don't just stand there.

I was waving my flowers and,

and she came over and asked me if
she wanted me to go and put them

down with all the rest of the
flowers.

And I said, "No, they're for you
ma'am."

.. It had been drummed into me to
call her ma'am, mustn't forget to
call her ma'am.

She'd held my hand at this point,
she was shaking.

She sort of questioned me, like,
"Are you sure?"

And I was like, "I think you deserve
them,

"I think you've done the right thing
staying with your grandsons."

I think I actually said, "You know
if my mum had just died,

"I'd want my grandma with me." I
actually think perhaps what Kate

said struck home and people realised
that perhaps

they'd been totally unfair to
someone who after all has

given her life to our country.
Don't cry. I'm not going to cry

but you know, that's what, that's
what I believe.

Ma'am, take care of the boys.
Deepest sympathy, ma'am.

PHILIP: That's what we've been
doing.

Sorry? That's what we've been
doing. I know you have.

Courtiers had had little idea how
the crowds would react.

Now they - and the Queen - could
breathe a sigh of relief.

APPLAUSE

When the Queen was leaving the
enclosure to go back into the
palace,

she walked towards me and she had a
look on her face as if to say,

you know, "Was that OK?"
And I just nodded.

3 hours later, every television
channel interrupted

their normal broadcasting and
cut to Buckingham Palace.

The Queen was about to deliver her
first live televised address

in half a century.

Since last Sunday's dreadful news,
we have seen,

throughout Britain and around the
world,

an overwhelming expression of
sadness at Diana's death.

We have all been trying in our
different ways to cope.

So what I say to you now, as your
Queen and as a grandmother,

I say from my heart.

First, I want to pay tribute to
Diana myself.

She was an exceptional and gifted
human being.

I admired and respected her - for
her energy and commitment to others,

and especially for her devotion to
her two boys.

I for one believe that there are
lessons to be drawn from her life
and from the

extraordinary and moving reaction to
her death.

I hope that tomorrow we can all,
wherever we are,

join in expressing our grief at
Diana's loss,

and gratitude for her
all-too-short life.

I thought it was amazing because it
was delivered faultlessly and with
some degree

of, I felt, empathy.

She wasn't a remote figure, she
genuinely was saying what she felt.

I'm sure she found it excruciatingly
difficult to give that address.

I thought that really showed the
Queen as somebody who did listen and

was willing to adapt and change her
behaviour.

I thought she said everything she
should have said.

I can't think that she left anything
out at all.

She sounded very sincere and she
looked as though she was very moved.

And I think that will satisfy
everyone.

The Queen had bowed to public
pressure as never before.

And she had helped heal the rift
between crown and country.

Later that evening, Diana was taken
home to Kensington Palace,

where she would spend one last
night.

REPORTER: Behind a coffin shrouded
in the Royal Standard and

adorned by a spray of her favourite
white lilies, drove her two sons,

Princes William and Harry, bringing
their mother back home.

SHOUTS FROM CROWD

WOMAN: Bye, Diana, darling!

Bye, darling!

Bye, baby!

It was quite an extraordinary
occasion actually and there was a
lot of people

crying, but it was also quite
uplifting too in many ways because

you could, you felt this woman
really did reach out.

The boys said a final, private
farewell to their mother, before
Paul Burrell -

Diana's butler for over a decade -
kept a solitary all night vigil over
her body.

I'd asked the policeman to bring in
flowers from outside,

and I decorated the room and lit all
the candles,

and I pulled a chair up, and I sat
with her.

It may sound silly now 20 years
later but I just wanted to have a

last conversation

and tell her about all the people
that had been ringing and all the

people that had left messages and
all the people that had expressed
their love

for her. I thought that was
important.

That night, Diana's mother, Frances
Shand Kydd, paid her own

personal tribute to her daughter.

Diana's mother told me that she
found the whole experience

of the mourning extremely moving.

It really did touch her and she
told me that she spent hours walking

the streets among the people who had
come to mourn her daughter.

With the funeral now just 12
hours away, 30,000 people

bedded down on the streets with a
further 500 on a specially

adapted train in Paddington Station.

After 6 days of intense public
grief,

London was ready for the biggest
funeral in British history.

The morning of Princess Diana's
funeral - the

culmination of one the most
remarkable weeks in modern British
history.

The events of the past few
days had shaken the monarchy, and
the nation, to its core.

Now, the funeral would be a chance
for both to grieve together.

The service was to take place at
Westminster Abbey.

2,000 guests had been invited,

and many started queuing from the
early morning.

I remember rushing out into the
garden and picking roses

and wrapping them in cooking foil
and taking them with me.

Not the most elegant bouquet you
ever saw

but I just wanted some sort of
tribute,

and arrived at Westminster
Abbey and just put them there.

Across Britain, 33 million
people tuned in to watch,

with a further 2 and a half
billion around the world -

the biggest global audience in
television history.

PRESENTER: That's Whitehall,
cenotaph at the end.

People just waiting silently.

In London,
more than a million people had now
crowded onto the procession route,

with tens of thousands in Hyde Park
and Regent's Park.

As a sign of respect, the police had
imposed a no-fly zone across London,

giving the city a sense of calm.

Then, with the time drawing close, a
deeper hush descended.

The silence. I mean, you really
could hear a bee buzzing.

There were no planes overhead, there
was no traffic, there was nothing.

At Kensington Palace,

Diana's pallbearers were preparing
for the funeral procession.

Princess Diana's coffin come out and
we put it onto the gun carriage
then.

And to see that, that was, that
really put a lump in your throat.

And you're just thinking, "Whoa, I
can't believe I'm doing this.

"I can't believe I got chosen for
this."

BELL TOLLS

At 9.08 am, the great tenor bell at
Westminster Abbey began to toll.

I still remember the bell.

And then, I had an earpiece in and
they just said, "Right, time to go."

BELL TOLLS

When we went through the gates, as
soon as we got onto the road, there
was this,

the best way to describe it really
is wailing.

SOBBING FROM CROWD

PRESENTER: You can hear the tears in
the crowd, it was inevitable.

SOBBING AND WAILING

This woman screamed, "Diana, we love
you!"

and it was like cutting through
butter, it was,

the scream was - it was cutting
through you something serious.

And to hear that, and the emotion
behind it, I certainly

got affected by it.

WOMAN SOBS, BELL TOLLS

The Westminster bell tolled every
minute, signalling the

procession's slow progress towards
the Abbey.

On the coffin was a wreath from
William and Harry,

along with a handwritten card that
read simply, "Mummy".

That brought it home to people that
this wasn't this massive celebrity,

this wasn't this Princess.

It was Mummy, it was a little boy's
mother.

It was deeply, deeply moving and an
unforgettable image of the day.

PRESENTER: And the cortege now goes
through Apsley Gate.

This is an historic moment because
only the Monarch has ever ridden

through Apsley Gate.

You could just hear the hobnail
boots hitting the surface of the
road,

you could hear the wheels turning,
you could hear the horses' hooves.

You couldn't hear any birds.

It's almost as if the birds knew
what was happening and kept away.

It was quite eerie but it was very
moving.

With the cortege approaching, the
Queen and the Royal family came out
of Buckingham

Palace to stand at the West Gate.

PRESENTER: This is an extraordinary
view we are seeing here.

We've never, as far as I'm aware,
seen the royal family standing like

this at the gates of Buckingham
Palace.

Anything is possible today.

Myself at the front and a colleague
of mine at the back had
ear pieces in.

We were told unexpectedly that the
Queen walked out of Buckingham
Palace

which nobody had planned for, nobody
knew she was going to do.

So there was a great deal of chatter
in my ear,

people panicking all over the place
because the Queen

suddenly decided that she was going
to come out and pay her respects.

Then, the world witnessed a small
but hugely significant moment.

In another break with Royal
tradition, as Diana's coffin passed,

the Queen bowed.

It's respect and
the Queen does respect.

Something like that would come
naturally and nobody would have to
tell her to do that.

It's something that would be
inherent in her make-up.

As the cortege snaked through
London, Westminster Abbey was
filling

with guests. Diana had been the most
famous woman in the world,

and celebrities, royalty and heads
of state were all on the guest list.

Then, the family of Diana's
boyfriend, Dodi, entered the Abbey.

I remember sitting there
and the Al-Fayeds came in,

and there was a kind
of, respectful gasp, you know,

in recognition that he'd also lost a
son in this terrible accident.

As the procession drew
close to St James's Palace,

the world witnessed another totally
unexpected moment.

Princes Charles, William and Harry
emerged from their home to walk
behind Diana's coffin.

They were joined by the Duke of
Edinburgh and Earl Spencer.

I don't think I knew until that
moment

that both the boys
were going to do it.

Again it just puts a tingle my
spine,

And I just, you know, I just
thought, "My God," you know, "how
brave."

For days, Prince William had
refused outright to walk in the

procession. But on the morning of
the funeral, he agreed.

It took Prince Philip to persuade
William to do it in the end

and he put a grandfatherly arm
around him and said,

"Look, if I come too,
will you do it?"

PRESENTER: Whose heart can not go
out to those boys today?

Who can avoid a choke in the
throat at the sight of them?

BELL TOLLS

Prince Charles felt it was his
duty to walk in the procession,

but he knew that he remained deeply
unpopular in the wake of Diana's

death. Both he and the police were
concerned about the public reaction

when he appeared. Alert to any
potential threat,

the Metropolitan Police had placed
plainclothes officers amongst the

crowds, with marksmen watching from
nearby rooftops.

When we got to St James's
Palace,

I remember somebody shouting out,
"You didn't deserve her,"

and I remember being
slightly worried then, whoever said
that, are they walking towards him?

I can't turn around,

I have to look straight ahead and
keep the horses moving in a straight

line. So there was a sense then at
the time,

"Is something happening behind me?"

But I just kept going, really,
hoping that it was a one-off.

And as we moved away, luckily there
was no other similar comments.

PRESENTER: An almost intolerable
moment as the two boys,

the two Princes, as take their place
behind their mother's coffin.

Pretty daunting to be walking behind
a gun carriage, their mother's on
the gun carriage.

And they are being watched by tens
of thousands of people along the
route,

and millions on television.

And it was quite a tough experience
for them

and they carried it off
with such aplomb, it's unbelievable.

I was incredibility impressed.

I mean I lost my father when I was
12 so I was their age,

so I remember what it felt like

and to be able to have done that in

such, in what I thought was such a
dignified fashion, I thought was
sort of quite...quite amazing.

The Princes were joined behind the
coffin by 533 workers from

Diana's charities.

As the Queen made
her way to the Abbey,

for the first time in history, the
Union Jack was raised above
Buckingham Palace,

before being lowered to half mast.

CHEERING AND APPLAUSE

The will of the people had trumped
centuries of tradition.

Then, Diana's family entered
Westminster Abbey

and the congregation stood.

They were followed ten minutes later
by the Queen and the Queen Mother.

BELL TOLLS

1 hour and 47 minutes
after leaving Kensington Palace,

the cortege arrived precisely
on time.

Now, Diana's pallbearers had to
undertake the most important job of

their lives. We'd just done four and
a half miles,

we're trying to wake our arms up, we
knew what was gonna happen now,

we had to pick up the coffin.

Emotionally, I think we blocked a
lot of that out.

I think we're here now, let's get it
done now and to our best.

PRESENTER: The coffin, lined with
lead, so heavy,

and the eyes of the world are on
these men.

BELL TOLLS

We waited. And there was complete
silence.

And then we saw the coffin beginning
to come in,

and I think that was when it
became real.

And I just think of it now, and

the roses on the back that had come
from the children.

It was unbearable, it was
unbearable.

CHOIR SINGS

Slowly, deliberately,
Diana's pallbearers walked

her coffin down the long nave of
Westminster Abbey.

You could feel with the studs
that you were slipping all the time.

Every step you take, you could go.

And you had to concentrate on what
you were doing because it only takes

a second, one lapse and something
serious could have happened.

Out of respect,

the television cameras didn't film
the royal family, or the Spencers.

ALL SING

To make the funeral as
inclusive as possible,

the hymns had been printed in the
day's newspapers.

People were actually able to sing
along in the hymns.

And we were able to really feel that
everyone was involved even though

millions were not present in the
Abbey.

Then, Earl Spencer stood to
deliver his sister's

eulogy. The congregation, and the
millions watching outside,

had no idea what was to come.

Everything was fine until Earl
Spencer stepped into the pulpit -

and I thought that was going to be
OK,

I thought it was going to be just
the same as we've heard before.

EARL SPENCER: Diana was the very
essence of compassion, of duty,

of style, of beauty.

a standard bearer for the rights of
the truly downtrodden.

and who proved in the last year that
she needed no royal title

to continue to generate her
particular brand of magic.

It sounded to me like a speech where
nobody had advised him,

nobody had drafted it
for him, it was not, you know,

the formal speech on a formal
occasion, it came straight from his
heart.

She talked endlessly of getting
away from England,

mainly because of the treatment that
she received at the hands of the

newspapers. She would want us today
to pledge ourselves to protecting

her beloved boys, William and Harry,
from a similar fate

and I do this here, Diana, on your
behalf.

And beyond that, on behalf of your
mother and sisters,

I pledge that we, your blood family,

will do all we can to continue the
imaginative and loving way in which

you were steering these two
exceptional young men,

so that their souls are not simply
immersed by duty and tradition but

can sing openly as you planned.

He basically he looked over, you
know, to a pew full of his in-laws

and had a go at them from the box in
the middle of a funeral of his

sister. Well, you know,
questionable...

He was saying that they hadn't,

hadn't looked after her and they
were inappropriate

to bring up her children.
It was very strong stuff.

I think the emotional impact of the
speech was so great that we just sat

and took it in.

And then the sound came.

DISTANT APPLAUSE

I didn't realise it was people
clapping outside, it sounded like

pebbles rattling on the roof of the
abbey,

and it was coming closer and closer.

It was quite put up the hairs on the
back of your neck.

APPLAUSE

That wonderful sound like
the sea, rolling in

through the doors of the abbey and
then rolling up the

aisles of the abbey. And we all
joined, we all joined.

I don't know who didn't but we did.

But many people felt the eulogy was
totally inappropriate.

I thought,
"No, don't! Don't applaud him."

Look at the Queen! The Queen's
horrified by what he's just said.

Nobody addresses the Queen of
England in that way. Nobody.

You would have been beheaded
for that a couple of centuries
before.

I was very angry that Diana's
brother could stand up and say what
he did say.

Because in attacking the Royal
family,

he was attacking his nephews,
William and Harry.

And he talked about blood relatives.

Well, he's had nothing to do
with their upbringing

and they very rarely see him,

so what was actually said
on the day was sheer hypocrisy.

Was it strategically sensible?
Possibly not.

Did it make enemies for him?
Probably.

But for the general public,
it lanced a boil.

It made us feel, "Thank heavens,

"somebody is saying
she should've been protected."

CHOIR SINGS

Diana's funeral had been
a bittersweet farewell

to the People's Princess.

I was quite sure that
she would have approved

of the turnout and the solemnity...

and the beauty of
this great ceremony.

In just six days,

the Royal Establishment had pulled
off an astonishing feat of planning.

It was completely brilliant because
it was done so efficiently,

so effectively and so, sort of...

in such a dignified fashion that it
reminded people why they liked the

royal family, because it's part
of an establishment that does this

at moments of crisis.

CHOIR SINGS

I felt really moved at the end
when there's this huge chord,

it suddenly was over,

we could see the brilliant blue sky
out of the west door

and it was then that
we had a minute's silence

in memory of Princess Diana.

The drama was so telling.

And it was almost unbearable.

Diana's funeral was over,

but she had one final journey
to make.

CHURCH BELLS RING

Diana's funeral had been a fitting
end to an extraordinary week.

By delivering such a spectacle,

the royal family had helped
repair their damaged relationship

with the public.

But Diana had one final journey
to make.

The Princess was to be buried at her
family's estate in Northamptonshire,

77 miles from Westminster Abbey.

Charles, William and Harry left
to take the royal train,

along with the Spencer family.

Diana's coffin would be driven
all the way there,

giving the public a chance
to say a final farewell.

For the entire journey,

the hearse would be escorted by
eight police motorcyclists.

All the riders had known Diana.

We would quite often go
to Kensington Palace

and she'd be there in her tracksuit
and her slippers or whatever,

with the two boys
looking at the bikes

and we'd just chat.

You could talk to her as if you were
talking to a member of your family.

She was just lovely -
she was lovely.

APPLAUSE

APPLAUSE

PRESENTER: And more applause,
quite extraordinary,

I've never witnessed that
in this country at a funeral.

It's as if the people
want to say something,

and this is the best way
to express their feelings.

As the cortege left central London,

it became clear the police had
underestimated

how many people would want
to pay their respects.

PRESENTER: Look at the crowd,
they're pressing around the cortege.

The police aren't there
to hold them back.

It really doesn't matter.

Suddenly we found roads
completely blocked with...

with people who generally
wanted to wish her well

and throw flowers on the car, etc.

But I was getting a
little bit concerned

about the amount of people.

PRESENTER: Almost hemmed in
by the crowds here.

It's almost as if they don't
want her to go, isn't it?

They want to press forward and see
her, but slow down, slow down. Yes.

We were driving through a sea of
flowers being thrown in the air,

it was like a mist in front of you.

When you're concentrating
on the guy in front

and you get hit on the head
with a bunch of flowers,

from a motorcycling point of view,
it was a complete pain.

I think it's fantastic
that people wanted to do that,

and if it had just been one
of two bunches of flowers

it wouldn't have been so bad

but it was a continual
barrage of flowers

that were wrapped in cellophane

and when they hit you on the head,
you know it.

Of course a lot of those
got stuck on the windscreen

and started building up
and up and up,

reducing the vision from the
driver's seat from the hearse,

so he couldn't see where
he was going.

So the message came back to me
saying that we needed to stop

to clear the windscreen.

The hearse was forced
to make an unscheduled stop,

on the northbound carriageway
of the M1.

The guy in the front
of the hearse got out,

took a great big armful
of flowers.

I was slightly concerned
that he would just walk

to the side of the road
and drop them,

but he didn't, he took them
and put them down

and got back in the hearse
and off we went.

As the hearse made its way
to Northamptonshire,

thousands of people
lined the motorway.

Just cars abandoned
all over the place

and people standing by the central
reservation to see us go past.

Totally surreal.

Never seen anything like it.

PRESENTER: Not something which is
usually allowed by the police.

But still people on the motorway,
paying their final respects.

The hearse finally arrived at
the Spencer Estate at Althorp,

an hour later than expected.

When the coffin arrived
at the house,

the Royal Standard was
replaced with the Spencer flag,

before Earl Spencer announced
"Diana is home."

I realised at that point
that they were truly

claiming back their sister.

"She's a Spencer now", he said.

Diana was buried on a small island
in the middle of a lake.

Her family chose the spot to allow
her the seclusion and privacy

that she was denied during her life.

This is the private funeral bit.

This is what the family wanted,

we didn't want hordes of press or
other people appearing on the scene.

Colin Tebbutt and Paul Burrell
were the only non-family members

invited to the intimate,
private ceremony.

We followed the coffin down
to the lake,

and across the pontoon which
they'd built, onto the island.

The sunlight was coming
through the trees

and the coffin was being lowered
into the hole.

And a few prayers were said,

and I just stood there
rooted to the spot.

People threw earth
onto the coffin...

..and then we left.

It was as simple
and as lovely as that.

Thousands of the flowers
that had been left at the gates

were laid out for her.

To this day, Diana has no headstone.

If there if is one lesson
from that week it is that

Diana's memory means an awful lot
to a great many people,

just as much today as it did then.

20 years later,
Diana's legacy lives on,

especially through her two sons.

You want a kiss, do you?

Oh, no! See?

'They're their mother's sons.'

People see her channelled
through those two princes.

The events of that
extraordinary week

also left their mark on the Queen.

She proved that, when pushed,

she was prepared to
bow to the public

and act against centuries
of tradition.

Out of tragedy,

the royal family began to forge
a new relationship with the public,

a relationship
which still survives today.

It was an enormous scare
for the royal family who...

basically, I mean,
in the subsequent decades,

has sharpened up its act no end.

The Queen and Charles
have both learnt from Diana,

to interact more with a public
that so nearly turned on them.

They understood afterwards that
they did have to be more inclusive,

that they did have to open up,

that they did have to show they
were part of the modern world.

But for Diana that
would have never happened.

Now, the Queen is more popular
than ever, as her stoicism,

her restraint and
her lifetime of service

have all come to be
appreciated again.

The royal family endures
and, if anything,

it's stronger than ever.

And today, when the Queen
is not in Buckingham Palace,

the Union Jack
always flies overhead,

a clear reminder of seven days
that shook the world.

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