Original subtitles

[dramatic music]

female narrator: The world has a new icon.

[crowd cheering]

Diana, Princess of Wales.

- Here is the stuff of which fairy tales are made.

narrator: But behind the fairy tale,

the couple are living a lie.

The story of the Windsors becomes a soap opera

as a voracious press hounds Diana.

- Could I ask you to respect my children's space?

narrator: The Queen's carefully constructed image

of the perfect royal family

is threatened by an anguished princess

determined to tell her side of the story.

♪ ♪

[dramatic music]

[crowd cheering]

- And here are the cars.

A stunning, silver, glimmering, shining

Princess of Wales.

- By 1985 Diana has become the best-known woman

in the English-speaking world.

She is a huge deal.

- She was a superstar.

She was bigger than anyone in Hollywood

- Everybody wanted to know all they could about her,

her life, and what the future was going to be.

- [indistinct speech] - You go get Harry.

narrator: By the time she's 24,

Diana has been married to Prince Charles for four years.

They have two sons.

Prince William, who is three,

and one-year-old Prince Harry.

- [indistinct speech] [laughter]

[indistinct speech]

- They are, for all intents and purposes,

the perfect image of the royal family.

- I feel my role is supporting my husband

and also most important thing being a mother and a wife.

And that's what I try to achieve.

Whether I do is another thing, but I do try.

[soft dramatic music]

- She gave this wonderful impression to the public.

- Have you actually tried to change Prince Charles

in any way since you got married?

- Nothing dramatic.

Much. - [laughs]

- But behind the scenes, she is very much living a lie.

- Did you know what you were taking on?

- No, I didn't.

♪ ♪

- Throughout Diana's marriage to Charles,

there was a third figure hovering around--

Camilla Parker-Bowles,

the wife of one of Prince Charles's old friends.

- She was his first love,

and he had never stopped, really, adoring Camilla.

- Wilt thou have this woman to thy wedded wife?

- I will.

- Charles really believed

that he was doing the right thing

by marrying Diana.

But he always knew it wasn't the deep love

he felt for Camilla.

- And at some point, he resumed his intimate relationship

with Camilla Parker-Bowles, who was then still married.

♪ ♪

- Princess Diana knows about Charles's love affair

and she was deeply unhappy.

[indistinct chatter]

- Diana goes and speaks to the Queen

as she did regularly in those days.

- And the Queen, all she said was, "Oh, he's hopeless,"

and did nothing about it.

♪ ♪

- For hundreds of years, Princes of Wales

have had mistresses.

They've had extramarital affairs and it's been condoned

at court, of course, in secret.

- Her husband is unfaithful.

She has two young sons who require all her attention,

and the royal family expect that she should shut up

and get on with it.

[soft music]

- Diana found it very difficult to live in the public eye

with this tremendous toxic secret.

She was trapped in a gilded cage.

narrator: For the cameras, Diana is all smiles.

But people are beginning to question the way she looks.

- Diana is very thin.

That is concerning.

- Some people say that you're so slim.

- Um, maybe I'm so scrawny

because I take so much exercise.

I don't know. [laughs softly]

♪ ♪

- In secret, she's suffering from this illness

called bulimia nervosa, which has afflicted her

throughout her royal life.

- The bulimia was partly to do with the stress

that she was feeling in their marriage.

♪ ♪

One day she just sat on the floor, just crying,

just being so distraught.

- But gradually she came to sublimate a lot of her pain

into the causes that she took on.

[light music]

- She decided that she wanted to do something different

than what she perceived to be the normal run-of-the-mill

of royal things, of just opening shops

and--and supermarkets and so forth.

- Leprosy, domestic violence,

drug addiction, mental health,

none of these is mainstream royal territory.

But Diana embraces them because, as she said,

she knows what it's like to be unloved,

uncared for, undervalued.

- The Princess of Wales felt not the slightest apprehension

about her visit to the Middlesex Hospital

and its AIDS ward.

- AIDS was being described as some sort of gay plague.

People talked about it almost in terms of leprosy.

That if you touched someone with AIDS,

you might contract it yourself.

- Diana made a point of wearing no gloves,

showing the world that she had no fear.

- HIV does not make people dangerous to know,

so you can shake their hands and give them a hug.

Heaven knows, they need it.

- The older members of the royal family were appalled

that she used her royal position to promote

something which they felt very uncomfortable about.

- I remember one particular day when Diana went to see

the Queen, and instead of saying, "Oh, well done,"

she said, "Well, what do you want to do that for,

why don't you do something nice?"

♪ ♪

- In choosing to get involved with AIDS,

she was no longer just a glamorous, beautiful Princess.

This was a person who had decided she could actually

make a difference in the world.

- Charles, too, was reaching out to the dispossessed

to try and make a difference.

- He provided work, support,

encouragement to an enormous number of young people.

- The secret is to enthuse people who have become

demoralized and perhaps resigned to the hopelessness

of their position.

- But his work did not attract the same attention

because the media liked the glamour surrounding

the Princess of Wales.

It got to him.

"Why is what I do being ignored?"

- Charles was way ahead of his time.

He was there before anyone else with organic farming,

with climate change, with the environment.

[glass shatters]

- Uh, was it meant to do that? - Yes, sir.

- He was green before anybody was green

and he was mocked for it.

The media used to write,

"Oh, Prince Charles likes talking to plants."

Whereas, Diana was seen as Mother Theresa.

- Just as he'd seen his father walking one step

behind the Queen, Prince Charles possibly

expected his bride to walk one step behind him.

But Diana was the star,

and he found that rather galling.

- They rowed constantly and then would have to go out

and meet the world.

This was very stressful.

- And it was only a matter of time before

something would go public.

♪ ♪

[lively orchestral music]

♪ ♪

narrator: Five years after the marriage

of Charles and Diana,

the Queen departs for Westminster Abbey

to celebrate the wedding of Prince Andrew,

the third of her four children to marry.

- Royal weddings are glorious moments for the monarchy.

They're opportunities to refresh the fern,

to refurbish the image.

- Andrew had been seen as a playboy prince.

He'd been seen as having unsuitable girlfriends.

- What reputation?

- [indistinct speech] - How dare you impugn

my brother's honor. - [indistinct speech]

[laughter]

- And so, it was a real relief to the royal family

once Andrew got married.

Sarah Ferguson, or Fergie, as she came to be known,

was a really spirited, fun-loving character.

- And already from the royal bride a new royal salutation.

A thumbs up.

- Her father was a polo manager for Prince Charles.

She was an avid horsewoman, very outdoorsy.

They both had racy senses of humour.

- Ow, don't squeeze my fingers, ow!

- Kiss me, then.

- Why do you want me to kiss you?

- Go on, hurry up. - Well, then.

- Hurry up! - [chuckling]

- They're filming. Quick. Go on, dare you.

- You're a monster.

- They were, at least initially,

a breath of fresh air.

[crowd cheering]

- Ah, the kiss.

[indistinct chatter]

narrator: It was Princess Diana who had played

matchmaker for Prince Andrew and her friend Sarah.

- Diana certainly welcomed her as a comrade in arms,

a friend who was her contemporary.

- These two sisters-in-law wanted to have a bit of fun.

[lively orchestral music]

- Diana and Fergie were were partners in pranks.

Tabloids in particular delighted in following them.

♪ ♪

They crashed a party in police outfits.

They were poking people with umbrellas at Ascot.

- They formed quite a double act.

The public were obsessed by them.

The Merry Wives of Windsor they were known as.

- Charles privately disapproved of this behavior.

He was unimpressed that Diana and Fergie were going out

to these social events and playing up.

[laughter and applause]

- I'll see you later. [laughter]

- The royal family want royal women to be dutiful,

beautiful, and silent.

- Fergie did not behave in the formal and dignified way

that royals normally behave in.

- I am quite opinionated.

I like to know what's going on.

- Do you sometimes say things first

and then think afterwards?

- I used to. I'm getting better

at not doing that.

- She was, in the words of one courtier,

"Vulgar, vulgar, vulgar."

[laughter]

- Sarah Ferguson famously showcased that she had

this very privileged lifestyle.

- Check out the hair.

- The British public, knowing they're paying

for that lifestyle, are not at all happy.

And very quickly the media turns against Sarah Ferguson.

[tense music]

- The press really started to set up a division

between Diana, who was slim and graceful and beautiful

and never put a foot wrong,

and then Fergie,

who they said was fat and badly dressed

and always making mistakes.

She really got hit

with every misogynist bullet you can imagine.

♪ ♪

- You don't want to read nasty things about yourself,

but I also don't really want to change at all.

I'm quite happy with my own figure,

quite happy with myself.

So I'm really not going to listen to it anyway.

♪ ♪

- Fergie becomes the object of derision.

For a while, she takes the spotlight off

Charles and Diana.

- The public are becoming more and more infatuated

with the prince and princess.

- The majority of the public have no idea what's going on

behind the fairy tale of Charles and Diana's marriage.

- Confident of their public image as a united couple,

they at last agreed to separate walkabouts.

- But this is the point where the press are beginning

to get some wind of the truth of what's happening.

♪ ♪

- The first public clue that there's a lot of trouble

in the marriage was when they went to Portugal

and the press sussed out

that they were staying in separate suites.

- And I remember writing a story for my newspaper

saying that they had, you know, separate bedrooms,

separate schedules, separate lives.

And that sparked a whole lot of focus on the royal couple.

- We saw Charles and Diana, but not often together.

And it was increasingly clear

that they were spending an awful lot of time apart.

- Prince Charles has been off to Italy sketching.

He's been off in Southern Africa trekking.

He's been up in Scotland, fishing, farming,

uh, almost doing anything he can to be away

from Kensington Palace.

♪ ♪

- Slowly, slowly,

a picture was building up that this was not

the happy marriage that we'd been led to believe.

- People now were speaking openly about the fact that

this marriage is not obviously working.

♪ ♪

[thrumming tense music]

♪ ♪

narrator: In September, eight-year-old Prince William

is starting at his new school.

- [indistinct speech]

narrator: But behind the scenes,

his parents' marriage is disintegrating.

And the media are circling.

- The press did, of course,

begin to pick up on all of the stress and tension,

and they did take sides.

[siren wailing]

- Prince William of Britain received a fracture

when a school mate hit him in the forehead with a golf club.

- Diana and Charles were inevitably apart

when news came through from William's boarding school

that the prince had been rushed to hospital.

[suspenseful music]

- Diana spends the evening with her son,

nursing him as he recovers from this injury,

whereas Charles,

on discovering he wasn't seriously injured,

then goes off to the opera.

- Charles felt it was his duty to carry on

with his royal program for that day.

- But Diana is very agitated, she's very upset.

And she is sitting in the waiting room in the hospital

on her own.

- It played very badly for Charles.

Rightly or wrongly, that's how it was presented in the media.

[tense piano music]

- The eight-year old who is second in line

to the British throne left the hospital

with his mother Princess Diana after a two-day stay.

- The popular press had created a narrative.

The Princess was a mother beyond compare.

♪ ♪

He was a selfish man

and didn't know how to bring up his children.

♪ ♪

- Diana was very press savvy.

She developed a great understanding

of how the media worked.

She knew the power of images.

♪ ♪

- She would take her children to theme parks,

and she would tip some photographers off

that she would be there.

So they would have some wonderful photographs

of her having a wonderful time.

♪ ♪

- When she and Charles were in India,

she went by herself to the Taj Mahal.

♪ ♪

She sat on a bench with this beautiful monument

to love behind her.

♪ ♪

- That picture of her as a lonely, neglected,

beautiful girl who didn't have anyone to love her back

just broke everybody's hearts.

She knew what she was doing,

and it made Charles absolutely crazy.

- It was frustrating.

Of course it was frustrating, because it exacerbated

the sense that she was the heroine

and he was the criminal.

- It was a source of great resentment to Charles,

at how good she was at, quote, "manipulating" the press.

- Diana wants her situation to be recognized,

that she is in a lose-lose marriage.

So it suited her to engage in a kind of guerrilla warfare.

[intense music]

narrator: Summer 1992.

A book hits the shelves

containing disturbing accusations

about Charles and Diana's relationship.

- New biographers claim to tell all about a woman

they portray as an unhappy suicide-inclined Princess.

- Andrew Morton's book was one of

the biggest bombshell books of the 20th century.

- "Diana: Her True Story" claimed to tell from

the inside the tale of a loveless marriage.

- Behind the fairy tale image of the perfect princess,

her heart was broken, and she was devastated.

- It was a no-holds-barred exposé.

It was really damning of Charles.

I mean, it was cataclysmic.

- Buckingham Palace denies the Princess of Wales

cooperated on the book in any way.

♪ ♪

- Diana was cross-questioned about it quite closely

by her father-in-law, by Prince Phillip.

She flatly denied having anything to do with it.

narrator: But the royal family don't believe her.

They're right not to.

Diana has secretly used a friend as a go-between

to tell her side of the story to journalist Andrew Morton.

- I remember vividly going to a café in north London.

I put on the headphones.

And there's this voice.

And it's Diana.

- It was like entering another world, a parallel universe.

I was being let into this secret,

this secret that Diana was deeply unhappy.

- I was left reeling.

This information is dynamite.

narrator: One revelation is most damaging of all.

Prince Charles, the future king,

is in love with another woman.

- This was the moment when the public discovered

that Prince Charles in fact had been having an affair

with Camilla.

- The whole world now knows that Prince Charles

committed adultery with Camilla Parker-Bowles,

someone that he's had a passion for throughout his life.

- Charles is an unloving husband, he's neglectful,

and he's having an affair.

The public were completely shocked.

♪ ♪

- The royal family had never had their privacy invaded

in such a way.

They didn't really know how to handle this at all.

- The Queen and everybody in the royal family viewed it

as a massive act of treachery,

and it was all orchestrated by Diana.

♪ ♪

- Here she was, not just attacking her husband,

but undermining his future,

undermining the throne,

undermining the royal succession,

undermining the dynasty.

♪ ♪

[gentle music]

♪ ♪

narrator: As they gather at the Queen Mother's home

to celebrate her 92nd birthday,

the royal family presents a united front.

But the public knows that all is not well.

- The publication of "Diana: Her True Story"

really set the cat amongst the pigeons.

- The public were obsessed by Charles's affair with Camilla

and what it told us about the state of the Wales's marriage.

- The British public warm to Diana's plight.

They side with her immediately.

They were very sensitive to the strain

that the Princess is under.

[phone ringing]

narrator: But an intrusive press

always needs its next royal scoop.

- Andrew Morton's book was rather like a starting gun

to all the other papers to find all the secrets.

Things they hadn't printed.

Finally, they could put them out there.

- A number of media outlets, mine included,

had received anonymously in the post

a cassette tape recording.

- This is a recording of a private conversation between

Princess Diana and a friend of hers, James Gilbey,

that had been recorded two and a half years earlier.

- He's being very affectionate towards her and it's clear

that the relationship was more than just friends.

- Diana is talking to her lover,

complaining about the royal family,

about how mean they are all to her.

- And she's reflecting, rather unhappily,

on her role in the household.

- How it came about, nobody knows.

My assumption has always been that it was done by people

who wanted people to know that Diana was not,

uh, as pure as the driven snow.

- They were very important

in forming public opinion, those tapes.

It shows Diana not just being the victim and the tragic

ignored wife.

She actually has a boyfriend.

[quiet dramatic music]

♪ ♪

- The marriage of the Prince and Princess of Wales

is the marriage of the heir apparent.

When that seems to go wrong so publicly,

it endangers the monarchy.

♪ ♪

- The Queen and Phillip want Charles and Diana

to stick together for the sake of the children,

stick together for the sake the country,

for the House of Windsor.

- So the Queen tries to fix things.

She tries to sit Charles and Diana down and say,

"Let's talk things through."

Because the last thing they want is for Charles

to get divorced.

[light dramatic music]

- The whole question of divorce

was anathema to the Royals.

For the Queen, as Supreme Governor

of the Church of England,

divorce was something she hated.

♪ ♪

- Her feelings reach all the way back to when the Queen

interfered in her sister's love life.

Princess Margaret was famously in love with a divorcé,

and the Queen made it clear that it wouldn't be acceptable

for her to marry him.

- Divorce--it's something that royal people just don't do.

For the Queen, this is desperately worrying.

♪ ♪

narrator: But by 1992

the marriages of all the Queen's children

are in crisis.

In April, Princess Anne and Captain Mark Phillips divorce.

And Prince Andrew and Sarah Ferguson's relationship

is falling apart.

- On the front page of the "Daily Mirror"

had these extraordinary photographs

of a topless Duchess of York, Sarah Ferguson,

and a man who was not her husband.

- This caused the most enormous scandal

and actually brought the marriage

effectively to a close.

[mournful piano music]

- The Queen could see the younger generation

was basically undermining the whole framework

of the royal family, which is to be a model

for the rest of their subjects.

- If they're like us,

equally prone to neglect and cruelty

and unfaithfulness, why on earth are we giving them

all this money?

- The Queen was aware the reputation of the royal family

was at something of a new low.

It was a severe personal blow to her.

narrator: And in November, another disaster strikes.

- Fire has swept through Windsor Castle

and caused enormous damage.

It was probably caused by a spotlight

overheating a curtain

in the Queen's private chapel.

- On the day of the Queen's wedding anniversary,

Windsor Castle is in flames.

Most of the state rooms are destroyed.

It was just a horrible moment for the whole royal family,

particularly the Queen.

- The Queen loves Windsor.

I mean, that is, I think her home.

And she was there as a child.

I mean, they lived there in the war.

[quiet dramatic music]

- You saw that picture of the Queen in the rain.

♪ ♪

This little diminutive figure in the raincoat and the hood,

you know, looking extraordinarily small.

♪ ♪

- The cost of repairing the damage will be

many millions of pounds.

And it's likely that the taxpayer

will have to foot the bill.

- Far from being sympathetic to the Queen,

the public saw people bringing out treasures

that'd never been seen before.

And there was a tremendous kind of backlash.

"Why should we pay for her house,

particularly when she was the richest woman in the world?"

- It was shortly after the fire that she gave

her famous speech to the Guildhall.

- 1992 is not a year

on which I shall look back

with undiluted pleasure.

- She called 1992 a horrible year.

- It has turned out to be an "Annus Horribilis."

[audience chuckling]

- It is unprecedented.

An acknowledgment to the nation how things had gone wrong.

- No institution should expect to be free from the scrutiny

of those who give it their loyalty and support.

- The Queen realized it was a time of reckoning.

- That speech is the prelude to a whole series of reforms.

♪ ♪

narrator: It is finally agreed

that the Queen should pay income tax.

And to help fund the repairs to Windsor Castle,

she'll open Buckingham Palace to the paying public.

♪ ♪

- But no matter how much good she does,

it's completely being surpassed by the war

between Charles and Diana played out in the press.

♪ ♪

[soft dramatic music]

- In 1993, secret tapes are released by the press

relating to Camilla and Charles's relationship.

It's a private conversation between the two.

- They were speaking in the most intimate of terms.

[laughter]

- Embarrassing, appalling for Charles.

♪ ♪

- Charles became a global laughingstock.

A whole lot of ridicule was poured on his head.

It was difficult to respect him as a future king.

He found it very difficult to cope with this.

And as a result, he thought

he should present himself to the British people

through the eyes of a sympathetic listener.

♪ ♪

- I was approached to make a film

about the Prince of Wales.

I went and saw him, and we hit it off.

- Harry, Harry, Harry!

- So he opened up.

[indistinct shouts]

- Of course, I do.

It gives me enormous pleasure and pride.

- He's presented in a very favorable light.

It's almost a royal commercial,

but Dimbleby could not help

asking about his relations with Camilla Parker Bowles.

- The most damaging charge that is made

in relation to your marriage

is that you were persistently unfaithful

to your wife.

- It is not a question that you want to ask anyone.

Let alone someone who's on the stake.

Did you try to be faithful and honorable to your wife?

- Yes, absolutely.

- And you were? - Yes.

Until it became irretrievably broken down.

♪ ♪

- Here was proof that

everything that Diana had said was true.

The Prince of Wales was involved in a relationship

with a married woman.

[tense music]

- If the prince had seen the morning papers,

he showed no sign of reacting to them.

- Charles exposing himself as an adulterer

had a terribly negative effect

as far as public opinion was concerned.

- Perhaps Prince Charles should have learned a lesson

from the "Royal Family" documentary of 1969,

which let in too much kind of sunlight

into the mystique of royalty.

- Prince Philip couldn't believe that his son

would do something so insane as to actually admit infidelity

in a television interview.

- Diana was appalled by what Charles had said,

and she began formulating

how she was going to hit back

with her own television confession.

♪ ♪

- Diana was the most priceless interview possible

in the world.

The interview was planned for a Sunday evening,

the quietest time around Kensington Palace.

She had told the security people

that she was expecting the delivery

of some new hi-fi equipment.

♪ ♪

- She was interviewed with those big eyes

threatening tears,

and she gave the most extraordinary performance.

- Do you think you will ever be Queen?

- [laughs softly] [sighs]

No, I don't, no.

- Why do you think that?

- I'd like to be a Queen of people's hearts

in people's hearts.

- She called herself the Queen of Hearts,

which really stuck a knife in the Queen,

because it was saying,

"I know how to connect, and you don't."

- I don't think many people would want me to be Queen.

Actually, when I say "many people,"

I mean the establishment that I married into

because they've decided

that I'm a non-starter.

- Diana's actually speaking about her unhappiness,

about her misery,

and Diana used that phrase

that can never be forgotten.

- Well, there were three of us in this marriage,

so it was a bit crowded. [laughs softly]

- And she also said Charles was unfit to be King.

- I would think the top job, as I call it,

would bring enormous limitations to him,

and I don't know whether he could adapt to that.

Hmm.

- I watched in complete silence,

and I said, "This program may end the monarchy,

"or it may end the BBC, or it may end both,

"but we have absolutely no choice but to broadcast

every single word of it."

- The most heavily hyped, international interview

hit the air tonight.

- The night that it went out,

the streets of London were silent.

Everybody was watching.

narrator: All over Britain, 23 million people tune in.

- The program was a difficult one, because it dealt,

of course, with a lot of private matters,

and to have them on television was obviously upsetting

for the Queen.

♪ ♪

narrator: By the end of 1995,

the war between Diana and Charles

has been raging publicly for more than three years.

- And the Queen finally said, "This is enough."

- Before Christmas,

Charles and Diana simultaneously received

handwritten letters from the Queen

saying they now had a duty to divorce.

- "You are damaging one another.

"You're damaging your children.

"You are damaging the country and the monarchy.

Stop it."

♪ ♪

[brisk orchestral music]

- Matter of a minute, I would've thought.

She's here now.

- The 15-year marriage

of the Prince and Princess of Wales

was brought to a formal end this morning.

A court in London issued the decree

absolute finalizing their divorce.

- The divorce of her eldest son

was obviously a bitter blow to the Queen.

♪ ♪

- The Queen is very family-minded,

and as a very religious person,

she has a strong commitment to marriage,

but equally she's wise enough and experienced enough

to know that, you know, marriages can go wrong.

- The Princess will continue to be involved

in all decisions relating to the children.

She will remain at Kensington Palace.

- She is given a very big divorce settlement,

but in the end, she loses her Royal Highness title

mainly because the Queen just doesn't feel

that she deserves it.

- But she had something in a way

that was more powerful at this particular moment,

which was her celebrity.

crowd: Diana!

- Her popularity grew, after the divorce.

She was seen as the woman wronged,

cast out of the royal family.

- But she's still outshining them.

Every picture of her is all over the newspapers.

Every charitable act she does is covered in huge detail.

- She had the power to turn the spotlight onto the causes

that she really wanted to be involved with.

- She loved being photographed.

She revelled in exposure.

♪ ♪

- But when you unleash the demons of the press,

you then cannot keep them at bay.

narrator: Diana is fair game.

The press are everywhere.

[suspenseful music]

narrator: And the biggest prize

is to catch her with a new man.

- The press really want to know what kind of a stepfather

she's going to bring to the future King.

- The media and the public

entirely lost their moral compass.

And she had children who were bearing the brunt of it.

- As a parent, could I ask you to respect

my children's space.

- I think it was really a pretty disgraceful period.

♪ ♪

- She was the livelihood of the tabloid press.

A Diana picture could go for £10,000.

[indistinct conversation]

- She was pursued by legion of the paparazzi.

[indistinct conversation]

The intrusion was almost unbearable.

- No. - Please?

- Absolutely not.

- It is always that way, that you think you can control

the press--they're your people, and then they're not.

- [indistinct speech] - Out. Out.

O-U-T. Out. - Have a nice trip, ma'am.

♪ ♪

- She talked about how lonely she was.

And she said to me, "You know, August is coming up,

"and I dread August.

"The boys go to Scotland with their father

and I don't really have anywhere to go."

[gentle music]

narrator: But that summer, Diana accepts an invitation

to go to the South of France.

She begins a romance with a man

she'll be linked with forever.

- Dodi Fayed was the playboy son of Mohammed Al-Fayed,

the owner of the most famous shop on the planet, Harrods.

- Dodi Fayed had enough skeletons in his cupboard

to stock a large graveyard.

Drink and drugs and lots and lots of women.

- That Princess Diana should be wrapped up with him

was seen as extremely ill-judged.

♪ ♪

narrator: On the 30th of August, 1997,

Dodi and Diana arrive in Paris.

- It was a Saturday night, and, uh, she rang me,

from the suite at the Ritz Hotel in Paris,

where she was with Dodi.

She said, "I'm fed up with it all,

I don't care anymore."

Such was the level of interest in her private life

that she--she'd just had enough.

She was desperately looking forward to seeing

William and Harry.

narrator: The next day, Diana plans to return home,

to be reunited with her sons.

- Diana and Dodi leave the Ritz

and they get into a car,

and the chauffeur, who'd been drinking,

taunts the, uh, paparazzi to say that,

"You'll never catch us."

And he barrels off into the night.

♪ ♪

- There she is,

pursued by paparazzi at high speed

through the streets of Paris.

Nobody dreamed that it would end

in such a violent and shocking way.

[bell tolling]

narrator: Next on "The Windsors"...

- We were all astonished to see William and Harry

following their mother's coffin.

- Harry looked like he was just suffering.

He was too young to hide anything.

- Harry has that fear

something is going to happen to Meghan

along the same lines as happened to his mother.

- Every single time I see a camera,

every single time I hear it click,

it takes me straight back.

- Prince Harry and Meghan Markle just announced

that they are stepping back.

- To be 100% royal, you have to sacrifice privacy

and personal happiness.

- I never thought that this would be easy.

But I thought it would be fair.

- Harry is making this decision

because he can't cope

with the life that they're living.