Original subtitles

The guy who called knew everything about me. How much did they take?

£83,000.

I can really help you.

This guy stole your money.

Kirk Wiley's advertising for a new carer.

'If you get the job, get his phone. It'll prove what he is.'

SCREAMING

Are you all right, Mum? Is that my phone?

Uh... Yeah, um...

It was, um...

It was ringing in the sitting room and I, uh...

Here.

Right, I, um...better get Elisabeth to bed.

Well...

Come on, darling.

Gave ourselves a fright there, didn't we? Yeah.

Don't know about you, but my heart's doing 19 to the dozen.

Good night. Night then.

Sleep well.

DOOR CLOSES

Did you go to Sankeys back in the day?

I remember it was a big deal, but I never went.

Those days, I used to hang round this way. Different class of fella.

Oh, I didn't mean how that sounded. No, no, I get it.

It's weird hearing all those names again.

Is Cheetham Hill still...rough?

Yeah, yeah. Don't worry. The property developers will be there soon.

I doubt it.

'So he went in here.'

Where did you get these? Planning permission for an extension.

Council records. Were you gonna break in?

He's got a home office, the only room in the house with a lock. What does that say?

All right, um... Let me explain.

In 2014,

an eighth of Moldova's economy was stolen.

The money got moved to lots of places - Cyprus, the Caymans, Scotland.

They put it in Scottish limited partnerships which means they don't have to say who owns the companies.

The Panama Papers came out... I put it all together.

Some of that Moldovan money got spun through certain companies and a chunk of it ended up here.

One name links it all.

Kirk Wiley?

Xanadu.

What, like Olivia Newton-John?

I used to have her hairdo. Used to?

Now, Xanadu's the name of lots of Kirk's companies,

but Xanadu Construction Supplies, that's the one I'm interested in.

You have to get in that office. Everything I need

to prove what he is, to get your money back, it's in there.

What? So you didn't find anything on the phone?

Well...it's all encryptions and stuff.

What? It takes time to go through his phone, June.

I'm the one taking all the risks. Kirk caught me with that phone.

I think I got away with it, but if you want me to break into his office as well,

you're gonna have to come up with something better than these stories!

I'm gonna be late. Working a double.

What are you doing that for? Can't just be you bringing in the money. Are you working later?

Yeah. Look, my wages are really good. Anything you need, anything for the baby, I'll get it.

Mum, how good are these wages? Cos a cot's 200 quid, a high chair 150.

Plus there's getting a place for us. 550 a month minimum on top of my student loan...

I'll cover it. No, Mum.

I need to do it myself. Like you did.

Oh, uh...

The police called, by the way. Did they find anything?

Sorry, Mum. They're gonna leave our case on file. No leads.

That's it closed and I guess that's that.

Yeah, yeah. See you later, yeah? Yeah.

The mortise has a sprung latch.

The little hook catches the lever system like a key.

Can I just watch the guy tell me? Who's the expert? You or him?

VOICE SPEAKING ON LAPTOP

Oh!

You were lost to heart surgery, June.

I can't do this. It's too risky. Then steal Wiley's keys.

Well, I'm definitely not doing that.

OK.

Then this is the only way.

LOCK RATTLES

LOUD JANGLE

SIGHS

SIGHS AGAIN

Lizzie?

Lizzie, where are you? That marquee man's only here for an hour.

Lizzie?

SHE BREATHES DEEPLY

PHONE RINGS

Lizzie! Lizzie, will you get that, please?

Lizzie!

PHONE STILL RINGING

Hello? 'Have you been mis-sold PPI?'

You could be entitled to compensation...

Oh... I was just gonna make a brew.

Do you fancy one? I'd love one. Thanks, June.

How do you zoom in on this thing? Move your eyes closer.

It's just business stuff, Des.

No, it looks like business stuff. I need time to go through these documents, piece it all together.

How's that gonna get my money back? I'm trying. It's not easy to prove this stuff. Have a bit of patience.

SHE SIGHS

All right, I'll prove it to you.

I'll track him. I work with guys on these forums, June.

One of them's got a magnetic tracker. Very rare.

Really hard to get hold of. You stick it to the bottom of his car.

Once you take it off, I can prove where he's been. How will that help?

It will help me understand how his network runs.

The police won't investigate any fraud under 100 grand

unless it suggests a wider conspiracy.

Once I can prove this conspiracy, I can get your money back.

Just... Just give me a chance, June.

Do me one last favour.

I have to plant this tracker?

I...I promise I won't ask for anything else.

SHE SIGHS

I...I need you to believe in me, June.

Cos I don't...really have a lot of people who believe in me these days.

What's that?

It's a dementia tracker.

I had patients that'd wander off in the night and...

You pin it on their clothes and, well, if you lose 'em, you can find 'em.

Is that GPS? It's connected to the phone thingy.

What...like...like an app?

Yeah, like an app.

This is the last favour.

Laura, um, Lizzie's left her planner in the car.

Oh...

Thanks.

June?

Do you think she's too young?

To get married? Yeah.

Uh...well, that's not for me to say. That's family, isn't it?

So long as she's happy.

Yeah?

Yeah.

CAR LOCK BEEPS

ENGINE STARTS

Don't worry, Mr Wiley.

I won't keep the meter running.

'Elisabeth! Cup of tea.'

Oh...

Right...

Oh, I've done a Kirk.

A what?

Mary, you remember.

Even into his teens.

Do you remember?

He was a strange little boy.

I tried... I tried to help him stop.

'13 years old.'

Then suddenly, he had all these friends. Brought them to the house.

'He'd hidden his wet sheets.'

I hung out those sheets for all to see.

I thought it would make him stop.

'He told his friends he had a brother.'

But they knew.

It didn't make him stop pissing his bed.

His father Angus found a way to make him stop.

Come on, love, let's get you in the... Let's get you in the shower.

Oh... Hmm.

There we go.

That's better, isn't it?

MURMUR OF CONVERSATION

LIFT PINGS

Don't worry, mate.

You look great.

It'll be over in a second. Come on, stick with me.

Hey, everybody! Sorry to hold you up.

Here we go. Let's stand here.

Hey, very nice to meet you. Nice to meet you. I'm Kirk.

Nice to meet you. Nice to meet you. OK, how do you want us?

Yeah, like this? Let's do it.

Hi. Well done, mate.

It's never too late to start again. OK?

Well done, everybody. Sorry to hold you up.

See you later. All right?

Sorry. Give me one second... Ta.

CAR LOCK BEEPS

If it's raining, you'll need one. I don't need an awning at the door.

Trisha had one last year. Looked lovely. Well, that's her. I don't need a fucking awning!

You get it, don't you?

Oh, yeah. You just want what's best for her.

Exactly. She needs one.

It's expectations, June.

You get that. People can't laugh at her. You know what that's like.

Um... Well, maybe it's OK if she doesn't want an awning.

It is her day. She's 19! How can she know what she wants?

I know she wouldn't want to be laughed at.

You've got to let them make their own mistakes.

I mean, my daughter's pregnant.

She's dropped out of a course, but it's her life, isn't it?

She's pregnant?

Hey...congratulations!

Well, the point is, it's...

Well, it's Lizzie's day, isn't it?

No, I don't mean that she can't have what she wants! I mean...

HE SIGHS

You'd better get that up to Mum. She'll be getting hungry.

Where did you get this?

Neighbour were giving it away.

Do you think there's a reason they were giving it away? I'm trying to save where I can.

Look, I told you I'd help. I'll give you anything you want.

The last time you tried to help, you gave all our money away to a guy on the phone.

I think you press this here.

That's it.

HANA SIGHS

Shall we get that on? Yeah.

Was your wedding like this?

No. Then again, I didn't have a dad telling me to spend more.

Yeah, First World problems.

Did you enjoy your wedding, June?

It was nothing like I'd imagined.

We went up and got the licence, we came back to my mum's

and she'd put half a bottle of champagne in the fridge for us.

Mum says you shouldn't fridge it. She's right. It blew up.

But it was very kind of her. And you're still married?

Not everyone's as kind.

Is your mum not helping you with this?

Oh, she's been really busy with work.

Could you give me a hand with this? Uh...yeah. Yeah, sure.

That would be amazing. Thank you so much.

Um...

OK, so we're paying for everything on my mum's cards. I want to pick out some gifts for my bridesmaids.

I don't think it's appropriate that you use your mum's cards. No, it's fine. We've got free rein.

Mum lets me use the cards for anything.

Well, I need to check with her if it's over a grand, but otherwise, it's fine. Right.

So, um...where do we start?

Uh, hold on. I've got a checklist.

Um...

Excuse me. Right.

Just the pram for you today? No delivery.

It is £645.

That's a bit more respectable.

Have a great day, Mrs Wiley. Thank you.

Could I have a look at that bracelet, please?

It's for my daughter. She's the one who's having a baby.

£800.

Lynton's Department Store.

Who'd even shop there?

You didn't buy bridesmaid presents at Lynton's, did you? No, I would've told you.

It's fine. I'll sort it out.

What did they buy? A pram and a bracelet.

Probably cloned your card. Must've got your details somewhere.

BEEPING Oh!

I'll check the fuse box.

I best check on Elisabeth.

I'll get some candles.

Hang on. How do you play it then? Lizzie'll show us.

You go first, Lizzie. Oh!

Come on. Hmm...

OK, um...

So...never have I ever been drunk.

Oh. Right, easing us in, so if you've ever been drunk, you have a drink. If you've been drunk, right?

So if you've been drunk? Yeah. Oh, right, I get it.

OK, so never have I ever had sex.

Dad! Right, OK. All right, all right, OK, OK. Oh, my God!

Never have I ever...

..kissed a poster in my room.

Defo. Who hasn't?

Harry Styles. Harry Styles?

Oh, it was Adam Ant for me. Who? Are you joking?

Adam Ant? Adam Ant, yeah. Oh... I loved Adam Ant. I know.

Never have I ever had a one-night stand.

Oh, I've totally just realised I'm playing this with my parents!

Um... Never have... What? Never...

Have I ever... Never have I ever, um...called someone else's name during sex.

JUNE LAUGHS Oh, dear. This game is shit.

I think we should play something else.

I think June and I are gonna need another bottle.

Hey-hey!

Never have I ever kissed a person of the same sex.

Hmm, well, that'd be me.

So...not me.

KIRK LAUGHS

I'm not explaining that one.

Never have I ever, ever, ever, ever, ever... Ever?

..ever smoked.

Well, we've all had a fag, haven't we? Mm-hm.

Never have I ever lied to my boss.

Oh...

SHE COUGHS

Um...

Never have I ever...

pretended to be another person.

Never have I ever stolen.

No?

You? Mm-hm.

Pic 'n' Mix in Woolworths.

Oh, well...

if you mean that kind of thing, then...

Never have I ever lied while playing this game tonight.

Ahhh...

Knew it. Someone's telling the truth.

Ohh! Thank God. June, give me a hand.

We'll salvage the freezer. OK.

Mum thinks I'm pregnant.

Are you? No!

She thinks I used her store card to buy this pram.

Someone obviously stole the details.

Would you like kids? Yeah.

I wouldn't bring them back here. Why not?

Dad's always had his... his thing

and, like, they pretend to be normal.

But...

..there's something really...

Something's wrong with them, June. That's all.

Chuck your fag. Your dad's here. I'm going to go check on your gran.

Aaah! Angus, help me!

Angus! They took me away! They stole me! Elisabeth...

Elisabeth, calm down, darling. Calm down.

Calm down. I'll get Angus for you. I'll get Angus for you.

Ssh! It's fine, it's fine. I'll get Angus for you, OK?

OK? Won't be a minute.

What's happening to me? Oh, sweetheart...

I'll get your pills, yeah?

And then we'll have a cup of tea. Yeah. And we'll talk about it, OK?

Yeah... OK.

OK.

This is one of the spoof texts. This one looks like it's from HSBC.

Hyperlink takes you to a landing page that looks exactly like the real thing.

By the time they realise it wasn't the bank... You don't like it?

Oh, don't worry, Aubrey. You're not out of a job just yet.

So this afternoon, a couple of these boys are new, so just go over the basics, eh?

Do your party piece. I don't want to have to do all the accents. Yeah?

We're not running a democracy.

Oh, Kirk... I'm sorry.

Lizzie's asked me to get something for the wedding and the computer's asking for the CVC.

The three numbers on the back of the card. Oh, sorry. Thank you.

De nada.

De nada.

C'mon.

If you're helping with the wedding... We'll talk about this later, OK?

June? I've got someone in the cab. Des, I think we can get proof, but we need to follow him now.

OK, so what we're going to do is demonstrate cold reading.

I've only got the number. 01639 is the area code.

So when we're on the call, we want to adopt a friendly accent,

so Glaswegian, Geordie...

Never Belfast, never Scouse.

If you can't do the accent, then your voice needs to be comforting, reassuring.

Most of the clients are elderly. Chris, you ready? Yep.

WELSH ACCENT: 'Good evening, sir, how are you? I'm not buying anything, mate.

'Don't worry, sir. I'm not selling anything. Right. What can we learn from his voice?'

Um, he's male, mid-40s, South Wales phone number. Very good.

So now you can be whoever you want to be.

You can tell them you're from HMRC, bark about unpaid taxes. That's good for a quick one-off payment.

Or you can be from their bank and present some security problem,

but that is way, way above your level at the moment.

The psychology of the client is everything.

So what do 40-something men in this area worry about?

Um, health? Aging. Pensions.

The best thing about pensions is nobody really understands them, but what's different in South Wales?

He's Welsh. He might not live long enough to get his pension. Come on!

You're in business. Your newspaper should be pink.

Clients in Port Talbot are wary of these calls now,

so you use that strong and stable brand, the government has changed the law,

HMRC has changed the rules. The front pages of the tabloids are your way into the working class.

Supplements of broadsheets - your middle class worries.

Aubrey.

You mind if I do this?

Continue.

'I'm calling from Port Talbot Steel Consolidation. We've recently taken over your pension scheme.

'Have our team spoken to you about changes to your pension?

'Uh, no, mate. Can I start by running you through security, please?'

Can you please confirm your name for me? Chris. And, Chris, can you just confirm

the name of your first school for me, please?

Uh...Leek Dragon Academy.

Why else do we ask for his details? So we can phone up his bank, pretend to be him and pass security,

then we can take his savings. You've done your homework. Yes, Mr Aubrey, sir.

VOICES FROM SALES MEETING

Now you can gamble. It's called negation.

You work out the answers because you know all the things that it's not.

Chris, sorry, I had the wrong screen up in front of me there. Your pension is a defined benefit scheme.

Clients remember the hits, not the misses.

For security purposes, I'll need your policy number.

Have you got that paperwork to hand? Nobody ever does. They leave the phone,

gives you time to do some digging. Google is god.

Now you must build a rapport with the client.

There's two ways of doing this. The first way is good. It's quick, easy.

A security problem. They haven't paid their tax. Frighten them,

and then YOU offer salvation. Second option... Bombard them with information.

People don't like to admit they don't know what you're talking about.

Basically, just confuse them into agreeing.

Chris, if you haven't got the policy number, that's OK.

It's just these new government changes are going to cost you 30% of your pot.

Mate, is this legit?

Don't freeze. Don't be afraid.

How do you answer? So...

You, uh, you put a time limit on completing the deal,

rush the client. But you can't create a time crisis around pensions, so what do you do?

You...you'd say you'll put them through to a supervisor. Joe...

If they ask if it's legit and you're talking pensions, offer to post them brochures.

But say you'll have to do a credit check. Want to do this yourself?

Do you know how Aubrey got into this business?

Say you'll have to do a credit check and that will freak them out because they know a credit check

will lower their credit score and if they don't... NOISE OUTSIDE

Golden rule - you're in control at all times.

You ruined everything! We had him! You didn't want any part of this... He saw us! He didn't see us!

And, hey, about Wiley, I hate to say I told you so.

June.

June...

Is everything OK? I know what you've been up to.

I-I think there's been a misunderstanding. No, sorry, what?

A misunderstanding about what? No...

No, no, no. About what? What am I misunderstanding? Come on, tell me.

You nearly got away with it, you know.

But you're not a saint, are you? You are not a saint.

I don't know what you mean. Don't fucking lie to me!

Do you think I'm stupid? Do you think you can steal from me?

Did your daughter like the pram?

The bracelet was for you, wasn't it? You couldn't help yourself.

No, no... Stop fucking lying.

You stole from my family!

I might not go to the police.

We could draw a line under it.

If you did me a favour.

I asked Lizzie if I could use the card and...

and she said it was OK.

I will pay it back, Kirk. I will.

Oh, sure, June. That's fine.

I need you to do something to a colleague of mine.

Just go with Aubrey, please.

Where? You don't have to worry about that.

Where are we going?

Where are we going?

If you let me go, you'll never see me again.

Please.

Both teams to score, for the acca?

Yeah, all right.

YELLING FROM ONLINE VIDEO

Take the bag to the shop.

What? I don't...? Mr Wiley wants you to give the bag to the man round there.

I've got a flight in the morning.

THEY LAUGH

It's definitely him.

Can we go now?

We should call Mr Wiley first, check it's OK.

Kirk can thank me later.

You all right, mate?

CAR STARTS

Robertson's 15/2 to score a second.

'I thought we should have an informal review.'

Are you enjoying the job, June?

You've been a massive help.

If I need another favour, I might ask you to give me a hand.

But if I can't trust you,

I have to make a decision about how we move forward.

Understand? Yes.

MOBILE PHONE VIBRATES

Who's this? Hello, Mr Wiley. Oh, shove it up your arse.

It's PPI or something.

PHONE BEEPS

PHONE VIBRATES

Did you get my text? Yes.

I'll be sure to tell the police someone's stalking me. I'm not stalking you.

I'm watching you. Coming in and out of government buildings.

Have you got a point? Your company, Xanadu Construction Supplies,

doing well?

Fucking hell, yeah. Yeah, I have many successful businesses.

Mr Zima will be pleased.

Mr Zima is a highly-respected businessman in many countries.

He must be, the amount you pay into Maginko every month.

Yeah.

It's easy when you know what you're looking for.

What would Mr Zima think if I exposed your fraud network?

Now I don't know your boss,

but I can't imagine he'd like everyone knowing that side of his business.

You're right. You don't know him. What do you want?

Five hundred and seventy-two grand.

What makes you think I've got that kind of money?

Your Guernsey company could pull it together in two working days.

Do you have kids?

What? Take a good look at them.

Pay up, or I'll shop you.

TELEPHONE RINGS

Hello? Wiley household.

Just a moment.

June, your brother's calling for you. Would you mind not giving the house number out in future?

Oh, yeah, I'm sorry, Laura.

Des? I can get your money. He's got his paws on politicians, June.

I can prove it all. He's got this business partner or investor, Simon Zima.

That's how we get your money back. What are you on about?

Look, June, I...

I don't hand fraudsters to the police.

I blackmail them.

I've called Wiley. He knows what's what. He will pay.

I've got to get out of here. No! No!

No, you can't leave.

He'll know you're involved. The people he's with, June...

they're serious.

They'll kill us.