All language subtitles for Dark Net - 01x04 - CTRL

The Web transforms us.

We become data...

code...

uploading our very selves...

to a place we call the cloud.

But this cloud is grounded
in hardware, a chaos of code.

But with the right tools,

you can find the signal
in the noise.

I wish I could say

that I was spending my time
not being paranoid.

I was recruited to work
for a company

which I am not allowed to mention.

I research and I develop
various products.

I do the programming,
the design work,

the hardware design.

I do it all.

I have five laptops,
two desktops, an Xbox,

a television, one server,
a cellphone,

and not a single one of them
is connected to the Internet.

So, this one is coming

from an outside source.

It's coming from a Gmail address

going to the student.

So there's something
definitely going on

between the two of them.
- Okay

The Internet can be a dark,
nasty place.

It is a reflection
of how the world would be

if there were no laws,
no rules, no courtesy.

We're actually gonna go ahead
and call the police on this one

so that they can intervene

because this is
such a serious issue.

I am afraid for how easy it is

to see the wrong thing
on the Internet,

and I didn't want any more of it.

But it's not like we can
backpedal now and be like,

"Okay, just kidding --
no Internet."

On the other side
of our screens

there's a vast new frontier --
uncontained, uncontainable.

In here, images are incendiary,

words are weapons,
and code is currency.

Protectors, predators...

victims, vigilantes...

white hats, black hats.

Who is who?

Who is in control?

I always wanted
to live in New Orleans.

I find there's something that's
very comforting about it.

I think that all I have wanted
for a long time is to be happy.

This is Lila.

One of the largest search
engines in the world hired her

to be one of their
content moderators.

I didn't know
that content moderation

was a job that existed,

and I don't think that
most people do, actually.

Content moderators
do exactly what it sounds like.

They monitor content on search
engines and social media.

In Lila's case, sometimes
she reviewed search results

to make sure they were accurate.

A picture would
come up in front of you,

and the first thing
you have to do is

make sure that it's the same thing

as the word on the screen.

So if it says "kittens,"

then that picture has to be
of more than one baby cat

because that's what the search
is asking for.

For Lila,
that was the easy part.

The harder part was working on
a tool called SafeSearch.

SafeSearch means that when you
are using the Internet --

and it varies
by search engine --

it'll filter out
some of the content

that you don't want to see.

So with SafeSearch on,
you don't get anything racy.

If you put the word "dick" in,

you get a lot of whales
and a Dick Van Dyke

and a can of spotted dick --

although, that's kind of weird
in and of itself.

So, if we go back
and take it away,

then you get what you probably
expect to get.

And it's just gonna get worse
from there.

Much worse.

And only a human can tell
the difference

between the good, the bad,
and the ugly.

The problem is computers can't
exactly "see" an image.

They can only see the layers
of information behind it,

called "metadata."

Metadata makes it possible
for computers

to find, classify,
and index images,

but we still need humans
to teach computers

the difference between things
like melons and "melons."

Here's where SafeSearch comes in.

If an image is offensive,
it's up to the moderators

to add a code word
to the metadata like "harmful"

to omit it
from future search results.

The worst part --

for Lila and her coworkers
to code the harmful images,

first, they have to view them...

thousands every day.

I did sign something that said,

"You will be exposed
to graphic images."

There's a big difference

between someone saying
something like that to you

and then the reality of it being
8 to Áhours a day of just...

terrible, horrific stuff.

You didn't know if you were
gonna see, like, cute kittens

or crime-scene photos
or whatever else.

I actually have diagnosed anxiety.

I don't sleep very well.

My contract was for a year,
and I made it six months.

It definitely took a toll.

1.8 billion images are uploaded

and shared daily on the Internet,

more than all the images created

in the first
10,000 years of human history.

To keep the Internet clean,

the estimated 100,000
moderators working worldwide

would have to evaluate
18,000 images every day --

a dirty, difficult job

that's left a high number
of moderators with PTSD.

So, mentally,
the Internet can wreck you.

It can also hit you where it hurts

by holding you
at virtual gunpoint.

Be careful.

The feds will be all over you
when it comes to me.

I'm wanted for multiple
large-scale attacks.

This is my work.

I have some private tools me
and a few friends coded.

I'm going to use a server and
spoof about 2 million e-mails.

It's very dangerous.

You want to see a demo?

These are
text-to-voice messages

from DetoxRansome, a black-hat
hacker, one of the bad guys.

Detox has set up shop
on the Dark Web,

where I.P. addresses are nearly
impossible to trace,

on a forum called --
what else? -- Crime Network.

Hackers like him are getting rich

off people like you and me.

Imagine, if you will,

that you're sitting
at your desktop or your laptop

and you open your laptop
or your desktop up

and you begin going about
your daily routine

with your computer.

You start opening your e-mail,

and you maybe encounter an
e-mail that has an attachment.

You decide to click
on the attachment,

and you wait
for something to occur.

William Gragido
is a security expert,

one of the good guys,

also known as
a white-hat hacker.

Shortly thereafter,

you'll be exposed
to a screen of sorts

that asserts to you that your
machine has been compromised

and your data, your files,
your precious files

and those things that you hold
dear and important,

have been encrypted and are now
being held for ransom.

Your computer
has just been infected

with a nasty virus
called ransomware,

a malicious code
that encrypts your files

and withholds the key
until you pay for it.

It's an effective racket,

earning some cybercriminals
up to 80 grand a month.

You'll see instructions

on how to turn around the ransom,

instructions on how to navigate
to specific websites

that are used for the exchange
of cryptocurrency,

or currency that can't be traced.

With the clock ticking,

you've now got less than 48 hours

to turn $500 into an Internet
currency called bitcoin.

You have to find an ATM
that turns cash into crypto.

And if payment isn't received
in time,

the ransom will double
or your files destroyed.

You elect to pay the ransom,

you go through the process of
sending the bitcoin currency

to the cybercriminal,

and then you wait
to receive the CryptoKeys

that will allow you
to reclaim your data.

Now, whether or not
you always gain

those files and data back
is questionable.

You know, there's no guarantee.

Last year,
cybercriminals like Detox

caused more than $400 billion
in damage,

and they're nearly impossible
to catch.

Online, they know how
to make themselves invisible.

In public, they look like
everyone else...

like this man.

He knows how to get inside
any system.

He knows the vulnerabilities.

For him, the Internet
is a vast playground.

And he has all the right toys.

That's -- That's an evil beast
right there.

This tool here allows me to do

some of the more advanced attacks,

man-in-the-middle attacks,
evil access points.

So if you're talking to your bank

through, say, Starbucks' Wi-Fi,

you could actually be talking
through one of these devices,

and I'm essentially stealing
the password from it.

This allows me to access
wireless networks,

protected or otherwise.

This tool right here
costs 20 bucks.

This little tool
here cost me 100 bucks.

I would say, with an investment
of about $1,000,

you could probably have access

to 9/10
of the world's infrastructure.

And you just need
the intelligence to use it.

Higinio Ochoa
is a hacker who got caught.

Already, he's done 18 months
in prison.

Higinio wasn't after money.

He had a different target in mind.

Some people write music,

some people drag race,
some people do drugs.

I started a Twitter account

and actively went after
the government.

Now he's in a virtual prison --

a new type of punishment
for a new type of criminal.

I need some copper wire.

Though Higinio
is a computer programmer,

he's forbidden by the government

from using the Internet.

Anything he wants
to do online --

shop, pay bills, download
movies for his son, Brody --

has to be done by his wife Kylie.

18 gauge.

His computers talk to each other,

but not the outside world.

To send code to his employer,
he has to print and mail it.

My research,
of course, is stunted.

I can't upgrade my machines
to the latest software.

I can't use Uber,
you know?

I broke a law,
and I can accept that.

But the Internet-usage
limitations

being placed on criminals
is a farce.

On this new digital frontier,

law and order doesn't yet exist.

But there are those
circling the wagons

in an effort to protect
the most vulnerable.

You know, it is very unusual,

coming from a small-town
background.

You know, we're kind of in the
middle of the United States,

in the middle of the heartland.

We're a farming community,

and then we have this window
on a very weird world,

coming in and seeing these things

that you never would have
even dreamed existed,

and then think,
"Oh, okay, so, today,

we're gonna talk
about tentacle porn.

All right. Let's get to it."

Kathy is also
a content moderator,

but she works for Gaggle, an
educational technology company

that moderates students'
Internet use

in schools nationwide.

She sees herself as a
superhero, protecting the kids.

My superhero costume,

I think it would probably
have porn.

It'd probably have, like,

a penis with a big line
through it.

I don't know.

Actually, Kathy is more like

a digital hall monitor.

Gaggle moderators sensor
a lot of porn,

but they're also on the lookout
for curse words,

hate speech, violence,
self-harm,

and potential predators.

Gaggle is providing
a moderated world

where people behave decently,

whereas the rest of the Internet

is just kind of wild and no laws.

Ha ha, that's great.

Hi.

Hi. How are you?

Good. How are you?

Good.

I can't remember my password.

This is Kathy's protégé, Giana,

a 21-year-old student

studying psychology and sociology.

She's new here and still
in the early days of training.

All right,
we're just gonna go through

some stuff we typically see,

and we will just kind of
review it as we go.

Okay.

As moderators, Gaggle employees
have access to the e-mails,

SMS texts, I.M.s, blogs,

and digital files of students
who use the Gaggle platform.

Okay, so, what we have here
is an e-mail.

So that tells you what
that one is right here,

right off the bat.

Okay, so, there are
a couple things

about this that we want
to look at.

I did not know much
about the company at all.

When I first came in,

there was just a lot
of "beware of this,

and we see a lot
of maybe pornography."

And so, at first,
you are taken aback.

So, that's looking at a penis
for a really long time.

We're gonna go ahead --

You do that often.

We're gonna mark that as
nudity/sexual content,

and we're gonna go ahead
and warn on it.

Their job is
to remove offensive content,

warn the students
when they've crossed a line,

and, when necessary,

alert the authorities
to potential dangers.

So...
what is that body part?

Unhealthy.

It's an ear,
and I think it's an STD.

I think it's herpes.
And we see a lot of these.

I don't know how that got there.

I don't want to know.

It is disconcerting

the first couple of times
you see websites --

Only the first couple of times?

This is maybe the age

where kids are starting
to think about dating.

And, you know, 30 years ago,

if you were starting
to think about dating,

maybe you'd pull the girl's hair.

Now you're gonna send her
a picture of your penis

because -- I don't know why.

I don't know
in what situation --

that's just not gonna end well.

Okay.

So, if you want to read some
of these out loud...

"I could teach you
how to send a hot pic.

You could be naked
and touch yourself."

Okay.

"Touch."

Their system flagged it here,
"You could touch yourself,"

but also here, "Keep in touch."

This is another reason why
computers can't do this job.

When it comes to language,

computers don't yet understand
context and meaning.

It takes a human
to catch the nuance,

to spot the come-on,

and to protect children
from assholes like this guy.

Yeah, so, we're gonna
want to go ahead

and kind of look at this whole
conversation a little bit.

Okay.

Okay.

Okay, so, "Hi, Claire.
See what I did there?

I know your name now."

So he must not have known
her name before?

And he's pulling it out
of her school e-mail address,

which, yeah,
that's not a good sign.

We've had several instances

of what we assume to be
child predators

who are preying on students,

who are either trying
to coerce them

into some sort of sexual activity

or trying to coerce them
into sending images.

Okay, so it looks like she sent
him a picture of something...

in her bikini.

"Could you send one tonight,
but without the bikini on?"

And she's saying
that's kind of weird.

And he's saying,
"No, lots of people do that.

I can totally teach you
how to do that."

You definitely see some things

that make your brain turn
and your stomach turn.

The content that we find,
it's just --

it's really mind-blowing,
but it's out there.

I mean, someone has to see it.

Someone has to do something
about it.

So we're gonna go ahead,

and we're gonna call
the emergency contact

so they can intervene
before tonight.

You don't think of yourself

as leaving your kids
in a room full of strangers

and shutting the door
and walking away,

but if you're not really watching

what they're doing
on the Internet,

kind of, that's what you're doing.

It can get very dangerous
very quickly.

You're all gonna take a bite
and make sure it tastes okay.

I thought we're not supposed
to eat raw eggs?

Well, a little bite
won't hurt you.

Ew!

Okay, yep, get that cleaned up.

You know, self-policing
is really the only way to go.

My kids do not have a smartphone.

They have an old-style
flip phone.

I'm not ready for them
to have stuff

that they can keep
completely private yet.

It's kind of a tightrope to walk

to how do I give them
enough freedom

so that they know how to use it

while, at the same time,

make sure that they're using it
responsibly.

When it comes to the Internet,

who decides what's
responsible behavior?

Some users are taking control.

I started off simply exploring.

I learned about secret chat rooms,

and the first groups
that I ran into

were hacktivist,
and they had causes.

These guys taught me that
if you're gonna hack,

you're gonna hack for information,

for knowledge for yourself,

and you're gonna hack
for the good of other people.

In 2011,
Higinio found his own cause,

a 21st century protest fueled

by social media and online
videos -- the Occupy movement.

At this time,
I was actively participating

in the marches.

I was on the streets.

A lot of cops were being
brought in

from different districts

and covering their badge numbers.

And so if a officer
from a faraway district

comes into a camp and wants
to assault somebody...

...then there was no way for us

to find out who this person was.

That's when Higinio decided

to join forces with Anonymous,

a group of hacktivists
and activists.

He began hacking
under the code name w0rmer.

Wormer is an old word
for hacker.

It's a slang term, you know?

They would say, "There's
a wormer in our system."

Higinio created
a Twitter account

for his new persona

and set to work
on Operation PigRoast.

We broke into
many police websites.

Police unions were targets --

anything that would have an
officer's personal information

tied in with their badge.

The confidential information

was then made public.

Under his alias,

"Hig" reached hundreds
of thousands of followers,

sending an average
of 35 tweets a day --

tweets that not only contained
links to secure information,

but revealed officers' names,
make and models of their cars,

phone numbers, and home addresses.

While I didn't want
anyone to be physically hurt,

I did want them to be afraid

that there was someone out there
watching them.

I just felt that everybody
was on my side,

everybody wanted me to do this.

So I felt very comfortable
doing what I was doing.

In February 2012,
Higinio made a rookie mistake.

Along with the hacked information,

he posted this image,

a kind of tag meant
to taunt the FBI

and let them know
it was w0rmer who hacked them.

But Hig forgot to remove
the metadata.

Imbedded in the image
was a geolocator tag,

a series of coordinates
that revealed

the exact location
where the image was taken.

Would I'd given him
bikini shots if I had known

he was hacking police databases

and putting my bikini
shots on them?

You know, I probably wouldn't
have done that.

But I can't regret it
because it's given me

everything I wanted in life now.

Higinio met Kylie
on the Internet,

of course, in a chat room.

We started dating about six days
after we first met online.

You know, he was just so smooth.

16 days after they met,

Higinio proposed to Kylie --

also over the Internet.

She said yes.

The plan was that
he was gonna come to Australia,

see how our relationship went,

got married, and stay over there
and go legit.

Didn't happen that way.

I released a photo that had

the GPS coordinates
of Kylie's home address.

Once they found her,
once they knew who she was,

well, we were engaged, so just
like everybody else in America,

we put that we were engaged
on Facebook.

They found her in real life
on Facebook,

and her real life fiancé is
yours truly, Higinio Ochoa.

Thanks to that one
photo of Kylie, Hig was busted.

Within a month, he was arrested.

They treated me pretty much

like a state terrorist.

They didn't want
me to access any computers.

They didn't want to take
the chance

that I'd got access
to an Internet machine.

On March 20, 2012,

after only one month
and 1,500 tweets,

w0rmer's Twitter account
went silent.

Higinio was charged with
accessing protected computers

without authorization.

He pled guilty.

For his crimes, he was sentenced

to 27 months in prison
and 3 years probation.

Six months
into his prison sentence,

Kylie gave birth
to their son, Brody.

Hey, baby.

He was fine
until I walked in here.

Oho, that's so fake.

That is like the fakest cry
I've ever heard.

Can I get some more fake cry?

You awake?
You awake now? You awake now?

Say,
"Daddy, leave me alone."

You awake now?

Look at your hair.

It is messy.

After a year
and a half in jail,

Hig was released on the condition

that he stay off
the Internet --

a condition the government expects

Higinio to self-enforce.

Can I have family selfie?

Yeah, I'm pretty scared
of your father in photos, too.

One, two, three, cheese!

Oh, my God.
Your mother looks like shit.

I strongly believe
that the punishments and laws

enacted for hacking are unjust.

I don't think
the United States Government

is ready for hackers.

I don't think
the Department of Justice

is ready to prosecute them
correctly.

And the people who should be
in charge of making sure

that these abuses aren't happening

are being prosecuted and
put away for doing just that.

But you can't stop us.

You need to embrace
that hackers are a vital part

of the ecosystem of the Internet

and they're going to be there
forever.

I think sometimes the Internet

is almost like a body of water.

You want it be like
a swimming pool for your kids.

You want them to be
able to see the bottom

and have lifeguards and be safe.

But at the same time, maybe you
want it to be an ocean for you.

You want to see
the creepy-crawly things

on the bottom of the ocean,

and you want to see the sharks

and swim with the sharks.

And so it's hard to reconcile
those two things.

With 3 billion
users on the Internet

and nearly 5 billion
connected devices,

this frontier is growing faster
than our ability to control it.

I can't imagine what my life
would have been like

if I grew up the way
that my nieces and nephew

are going to grow up,

with access to information
by clicking a button,

with rumors that can go via
text message like that.

I'm terrified for them.

Definitely thinking about

the next five years scares me.

Don't be too trusting.

The world is in such
a sad state of security.

I don't think
that most people understand

how at risk they are
in today's world.

Because whether we're aware of
it or not aware of it,

we tend to emit more data
about ourselves

that we wouldn't necessarily
want emitted to the free world.

And data is control.

Hackers and predators
are out there,

and the lines of defense
are as thin as your screen.

Digital moderators
can't hold back the flood.

The government can't stop
the infiltrators.

And when it comes to threats
like ransomware,

Detox says the only thing you
can do is become like him.

I'm a digital ghost --

no e-mail, no credit cards,
no bank accounts.

If I don't get caught by next
year, I aim to be rich.

No one has caught me yet.