Original subtitles

With 31 rides, live shows,

and thousands of models handmade using more than 90 million

Lego bricks, Legoland's the UK's most popular family day out.

But what does it take to keep the show on the road?

Just need to grab some rat noses.

We'll be going behind the scenes...

Calling Lego Base.

...to see how an army of 1,800 staff tend to dragons and royalty.

As well as catering for thousands of guests.

There's Lego everywhere.

Managing the crowds, and entertaining.

Keeping the rides running...

...above ground...

...and beneath.

All striving to create the perfect day out.

This is Ollie The Dragon.

He's our resident hotel guest.

He's the first impression of the park, really.

As Legoland gets ready to open,

animator Chris is doing his daily rounds.

You're greeted by this giant dragon who's puffing smoke.

So, he's got a big reservoir of smoke fluid.

A mixture of water and glycerine,

the fluid is superheated to push out smoke.

It will tend to go through the smoke really quite quickly.

You don't him to run out.

The two main questions people ask you when you say you're working

at Legoland is they either go, "Do you play with Lego?"

Or, "Do you fix the rides?"

And I go, "No, I don't do either of them.

"L fix the dragons instead."

Yep. It's all coming through nicely.

Ollie sits outside one of two hotels located inside the park.

In total, there are over 200 themed rooms filled with Lego models.

Cameron is managing the hotel today.

We've been up against it this morning so I've been helping out

the restaurant team clear and relay their tables.

We have around 500 guests or so coming in

for breakfast this morning.

Good morning, how are you? How many of you are there, please, together?

Six. Six. Can I sit you down at this table here?

It looks like it's been vacated, we're just going to clean it up.

And then the table is there, OK? So, let me sit you down. Lovely.

We've got all of our guests here from the hotel - both hotels -

eager to go to in the park this morning,

and that's why breakfast is so busy in the morning.

Pink Brick, she's very popularjust getting the crowd excited

ready to go in this morning.

They're waiting for call from our Lego base to make sure we're OK

to open the gates and that the rides are ready.

Here we go! Let me lift up the handle and...

Wrong way! It opens the other way!

Up at the main gate, excitement is also brewing.

We're gonna go in there, and there, and there, and that - everything!

OK. Are you guys ready?! Welcome!

CROWD:

There are 51 rides and attractions but the unique draw is the

thousands of Lego statues and models spread over the 150 acre site.

Including the miniature world of Miniland.

Across the entire park, over 90 million bricks have been used

and the numbers keep growing.

We had 48 pallets of Lego arrive this morning at about 8.30.

The Lego bricks are destined for the model makers' workshop.

Nikki's lucky enough to be one of the elite model makers.

As you can see, we've got many boxes everywhere,

absolutely full to the brim with all different types of Lego and colours.

So, we literally have just whole big boxes of everything.

LEGOS CLATTERING

How satisfying is that?

Upstairs beavering away in a special workshop is a crack team

of model builders...

Look, a parrot.

Look, a soldier.

Have we got everything we need? I don't think we do...

...all under the watchful eye of model shop manager Paula.

The team are really talented, it's a bit

of a mad professor workshop which is really, really nice.

We have thousands of applicants, as you can imagine.

So, we're very lucky to do what we do.

Openings for these highly sought after positions

are few and far between.

But today, a lucky new recruit is joining the modelling team.

I was training as a teacher and in my spare time, I am a model maker.

I saw this position open and I thought, "Well, that sounds

"in my bracket of dream job possibilities.

"So...why not go for it?"

Hello! Hey there, Paula. How are you? You're all right?

Good, really good, hello. Do you want to just put your bag down

and then l'lljust introduce you to everyone? Indeed. So, this is April.

Hello, April. This is William. Pleased to meet you.

Nikki is fairly new. Hi!

So Nikki's been with us since February, wasn't it, this year?

So, she's picked up things quite quickly.

Yeah, we'll go through together.

Yeah, exactly! Very good.

Pinch yourself moment, I think, you've probably been through that.

Oh, yeah, you've got to have your box of it.

Definitely.

Those are the golden objects, basically.

Back in the hotel, Cameron is busy.

There's always something to do.

There's always something in the wrong place that needs

putting back again. There's Lego everywhere!

I am a perfectionist and it won't do if it's not perfect.

We're going to do a Lego model inspection of the royal family.

Could do with a bit of dusting today.

The royal family are just one of over 2,000 Lego models

in the hotels.

And it's Michelle's job to ensure that they stay spick-and-span.

Good afternoon, housekeeping.

Michelle comes armed with all of her unique tools of the trade.

Very sophisticated dish brush.

I then have a very posh, wonderful nylon tipped automated brush

which does the bigger parts of Lego.

And then the best tool I own is my toothbrush.

And as monotonous as that is, it needs to go into all the tiny,

tiny little bits here.

There's no way anything else is going to get in there.

And a bucket of hot soapy water.

My colleagues and friends think that I'm absolutely crazy

because I actually enjoy cleaning the Lego and making it look nice.

Some boys and girls are very fascinated that I'm cleaning

Lego with a toothbrush.

And some mums and dads ask me for tips on how

to clean their Lego models at home as well.

My top tips for cleaning Lego are warm water, not too much soap,

and a really good toothbrush.

Oh, this job is like the Forth Bridge.

You literally start one end of the hotel and you finish the other end

and it's time to start again.

In the heart of the park,

Miniland is a miniature world with representations of 12 countries,

spread over four continents, made out of 45 million bricks.

And Will already has his first assignment for it.

I would say that was quite a good representation of me.

I might add some little details on the hair though,

just to add to my usual look, if I've got any.

Although all the models in the park are created using exactly

the same bricks as you can use at home, the addition of a bit of glue

helps to protect them against the elements - and little fingers.

These are the kind of things that I'd want to add in just

to make the person unique, really.

But we do...

Hopefully, this pays off.

It is mini-me. It's Mini-Will.

Mooching about, yeah.

When you walk through the model makers workshop,

kind of a mixture between two things.

It's kind of like an engineers shop, like proper workshop,

but it's also kind of like a toy shop at the same time.

It just takes me back to the feeling I wished for as a child

to come and work with Lego.

Coming UP---

Will pays a visit to Buckingham Palace.

I think she's in, but she's not aware.

A ride is evacuated...

We're going to take every single guest off this right now.

And as heat rises in the park, so do tempers.

Today is one of the hottest clays of the year in the UK,

and already the crowds are gathering at the Windsor theme park.

We're expecting to be quite busy especially with the lovely weather.

I have to get the traffic moving as quickly as possible.

They like to arrive early as well.

Do you guys want to come down and go down that lane?

With temperatures hitting 30 degrees, most of the crowd

streaming in today are heading straight for the water rides.

Can I help you?

Is this for wearing now?

Yes, it is. Do you want me to take all the labels off for you? Yeah, please.

In Duplo Valley, Gail's till is ringing red-hot.

It's £4.38.

If it's raining, they all come in for the ponchos.

If it's hot, they all come in for the swimming costumes.

Try and stay in the shade.

LAUGHING: Thank you. Thank you.

You're lucky we've got water. We didn't have any yesterday.

You going to get wet as well? No, I'm not, thank God.

I would. I don't get splashed. I would!

I would love to have a go out there and run through Drench Towers.

Over at the workshop, new boy Will

and fellow model maker April are about to head out into the park.

Today, we're going to be replacing Buckingham Palace's fence

in Miniland of course.

These were built by a past model maker.

The gates were completed by one of Will's predecessors.

But it's now up to him and April

to reconstruct them in one of Miniland's prime sites.

This is my first installation of anything.

I've heard that it doesn't always go to plan.

Is this is what we ordered?

Yeah, this is it. It's fresh!

Look at that, fresh out of the oven!

So, when we install a model, you're a little bit worried cos you're

kind of thinking, "Oh, is it going to survive?"

What's going to break on it?

I can see London on the horizon.

If you ever need a swap over at any point, let me know.

Yeah, it's a two-man job - er, a two-person job.

OK, and we have arrived.

It's getting hotter and the extreme temperatures are starting

to have an impact on the rides.

Soon as we go over 30 degrees, we've got to do track inspections.

Sam from rides maintenance has had to stop the Legoland Express train.

Historically, when it heats up,

some of the joints can buckle out which causes a train to derail.

Previously, it's derailed on a corner.

It's a popular ride with younger children.

So, Sam needs to avoid this happening again.

This is a sort of area where we want to look for any buckling

cos it's red-hot around here.

Especially on the corners out there.

Yeah, or actually we could put them in the grass, couldn't we?

Yeah, just... Back at the Palace, the gates are about to be replaced.

Probably need to remove all the figures over there.

Yeah - first task figures, then, yeah?

We're sort of abducting them.

We're basically following this map and on it, it is numbered from 1-34.

I'm guessing number one is one of these long ones.

Number one! There we go, it's sorted.

The original model maker left instructions on how

to put the gates together.

The writing is legible.

LAUGHING: "The writing is legible!"

I'll have a look for number two because".

So, this is like a massive puzzle.

So, there's 216.

Yeah, well that's what I mean, the one I think is NOT number 16.

16 is over here!

I'm doing better, Will!

Back on the tracks,

Sam and Trevor are checking they haven't expanded in the heat.

Anything above 630mm and they've got a problem.

621.

620.

Right, not too many more to do.

I mean, the day-to-day job is just...

You don't really know what you're going to come into.

So, sometimes, I'll come in to the mother of all breakdowns

and it's something to get stuck into.

And then other days, it could be anything, really.

622.

Yeah.

Right. Let's get a move on.

624.

Right, we're done.

RADIO PIPS

COMPUTER VOICE:

Calling Lego base.

ON RADIO: Go ahead.

Yeah, just to let you know, we've just completed the track inspection,

no issues found there.

The Legoland Express is now back up and running.

So, we're all done here.

Thank you!

The trains may be back on track but there's bad news for those

wanting to cool down in one of the most popular water rides.

So, we're just heading down to our Viking river rapids right now,

it's just been called through as having a breakdown.

The Viking River Splash ride has come to a sudden halt

with over 100 people on board.

Safety is paramount, especially on rides involving water.

So Duty Manager Lee needs to find out what's going on.

We have made the decision that we're going to evacuate the guests

off the ride so we can check it and find out what's happened.

Hello. Hello there.

So, can you just talk me through what's happened

and what we're going to do? OK, so it was due to a guest action.

Someone was in a restricted area so we've done "stop-stop-stop" procedure.

OK. And now we are literally just going to get

the guests off safely as we can.

OK, we're going to take every single guest off this ride now? Yes.

Due to a guest action? Due to a guest action. That's a real shame.

A member of the public was spotted trespassing

in a danger area near the water.

So, the team had no option but to press the emergency stop button.

We're going to clear the queue line

and they can do it another day or on another...

Are we giving the guests that have queued

but are not going to get on the ride, are we going to give them...?

...priority passes? Priority passes, yes. So they can enjoy another ride on us. Wonderful.

Everyone in the boats and queue will get fast passes

to go on another ride.

OK, sorry about that guys. OK.

So, they'll hopefully be able to continue to enjoy the park.

But on hot busy clays, it's not always easy keeping everybody happy.

Do put your name here for me, please.

Guest services deal with complaints.

We'll go and see what we can do from here, is that OK with you? Yeah.

Again, this is not really acceptable.

One person on guest services, this is not acceptable to start with.

There is someone else.

They're dealing with another situation, that's why.

The guest's issue is with the fast-track system used

for skipping the queues on rides.

I don't agree that, we're standing there, if there's ten that just

walk literally up, they put all them ten on. That's not acceptable.

You filter them through the queued up guests,

you don't take the whole ten people.

Yeah, they should be filtered a little bit more, yeah.

Back at Viking River Splash with evacuation almost completed,

the maintenance team can take over. What was the issue? E-stopped.

E-stop. All right.

Do you know what it was e-stopped?

Have they cleared the guest that was down there?

Yeah, they're just off-loading the last boat now.

So, if you'd keep an eye out around there.

Just make sure that it is definitely clear.

And after a quick check that no-one's in the danger areas...

Yeah, we're just restarting it now.

This is the trickiest bit for us

cos there's a queue of quite a few boats.

Once they've completed a full cycle, those who've been patiently waiting

outside are allowed back in so they can enjoy the cooling water ride.

Job done other than the paperwork!

Back in the relative calm of Miniland,

Will and April are still battling with the Queen's Gates.

I've had a little check actually through the windows.

I see the Queen is in, erm, currently.

MUSIC: Concerto No 1 in E Major by Antonio Vivaldi

I think she's in but she's not aware.

She hasn't looked out yet

but I'd hope she'd be proud of her new gate. Thank you, April.

The Queen may not be receiving visitors but Will and April

don't mind being interrupted.

I do, look!

It actually says there. WOMAN: Very lucky, isn't he?

He's a Legoland man.

You do, you do come to our work! You get the see us at work!

And we hope you have fun! Have a lovely day!

18. 19. Are they all there, April?

Mathematical ability is failing me.

There you are.

April, you've got a bus attacking you. Oh, no!

It's all right. I'm very sorry, it's going to be late now. I know.

They're actually on-time these buses, aren't they? Are they? Yeah.

SHE LAUGHS

Will.

Wait is this, have we complete it?!

NARRATOR: With the gates to the palace firmly shut,

Will's construction career has got off to a flying start.

I was quite happy with the end result.

So overall, really good installation.

I'm really proud of doing that, yeah.

The Queen will be happy. Yeah, I hope so.

It should all stay together through wind, rain, snow,

and, er, children!

SHE LAUGHS

Coming UP---

First aid rushes to the scene.

That's not good, is it?

Model maker Nikki does some emergency dentistry.

I fixed a hippo.

LAUGHING: How many people can say that?

And someone small loses their bearings.

The park is waking up to a new day but before the rides can open to the

public in three hours' time, there is lots of preparation to be done.

So, we've got our little short cuts everywhere, really.

Instead of walking all the way up the zig-zag hill,

we go that way cos it's a lot quicker.

Chris is one of the newest members of the animation team.

So, we work together to fix all the things that should be moving,

should be making sound.

Always love to tinker with special effects and robotics,

and this is like a hobby to me, really.

I get paid to do a hobby at work.

On his to-do list today is a repair on one of the water rides.

So, over at Pirate Falls we've had an e-mail saying

guests are complaining about getting too wet on the ride.

Hello, hello, hello. Hello!

How are you? I'm all right.

Glad you brought the truck so I can dump this in.

You ready to get wet?

Chris has been at the park since it opened over 20 years ago.

The uniqueness of the job role brought me here.

It was not something you could say everybody did.

When I say, "l work at the models and animation department,"

the reaction people give - "You've got the coolest job in the world!"

It's, like, "Yeah...

"Yeah, definitely."

ON SPEAKER:

If you could lift it up so it flies higher so they can't reach it

unless they put their hands up, and prop some rocks underneath it.

Do you want to second rock? Yes, please.

Hitting the wall. Honestly, it's fine. It's not hitting the people.

The water cannon isn't the only animation drenching the guests.

Right.

CHRIS LAUGHS

It's one of those.

Right, I'm going to turn the frogs back on.

Those two at the end.

That one gets you the wettest.

Right.

Here we go. See what that does.

Oh, too much now!

I hate these frogs.

ON RADIO: Yeah, that is us.

We're probably about 5-10 minutes.

I think that's as good as we're going to get it.

That will have to do for today as they run out of time

before Ride Maintenance do their morning checks.

Tony's one of their engineers who keep Legoland running 24/7.

This is our Legoland stores.

This is where we come to mend all of our rides.

All the spares should be in here.

All categorised into different areas.

So, for instance, this one, this would be the belts that drive

the pumps on Fairy Tale Brook.

These are running wheels for the Dragon.

Power pack for the helicopter ride.

And they would control the hydraulics,

so it can go up and down.

This is our Hill Train spares.

This would be the brakes at the bottom of the train.

In an emergency, these would drop,

hit the rail and stop the train.

We can fix all the rides from here.

It would have to be quite exceptional

not to be able to fix it.

This is all our nuts and bolts spares...

...and up the top.

So, we've have got plenty there to choose from.

So, if you drop one in the water, you can still fix the ride.

We've got lots of different skills here, which is good.

We've got welders, we've got electricians,

we've got fitters, turners, millers...

So, altogether, really, as a team,

we can manage to fix most things.

Every morning, every ride is inspected by Ride Maintenance.

Once safety checks are complete, the park can open.

With the rides up and running

and the first customers enjoying the park,

it's not long before first-aider Sam gets an urgent call-out.

We're here to treat whatever comes along.

We need little blue lights on our hats or something!

A young child has apparently tripped or slipped

and has a cut to their knee.

It might be a bit deep, apparently,

so we're just going up there to make sure everything's all right.

And if we can treat them on the scene

and send them back into the park to enjoy their day, then we'll do that.

Hi there, guys, how can I help?

That's not good, is it?

OK, what's your name, buddy? Jake.

Jake? My name's Sam, Jake.

I know it's outside, can we maybe go to the bench,

just because it's a bit lower down for treatment. ls that all right?

Would you be able to carry him?

Weee!

Right...

I'm just going to irrigate this gently.

Just because I want to make sure there's no dirt in there.

Yeah!

It tickles?

That's a good thing, isn't it?

I would like to send this to an urgent care centre,

just because of how open it is.

It is a little bit deep in places - there's infection, obviously.

I want to get him to someone who can give him some antibiotics

or something just to potentially keep on that.

If you wanted to get stamps on the way out,

just in case you did want to come back today.

You can have a hug.

Across the park, behind the scenes at the Rides Maintenance workshop,

they're also making repairs.

You all right, Sam?

What's going on, then?

Let's hope it's not as bad as yesterday.

They sure had quite a few breakdowns yesterday.

The best way to explain our workshop is organised chaos.

It has been referred to by a lot of people as the "Man Cave".

A lot of the other staff around the park seem to think

they never see us and we just dwell in our cave.

But a lot of work goes on in there.

At peak times of the year, it's a full-on job

making sure that all the rides are working at optimum capacity.

So, the Viking River Splash is one of our big water rides.

Because we've got big inflatable tubes,

sometimes they get punctured or damaged.

These little shackles here that whole the rope to the boat

have broken away, so, now, that's a safety issue

and we've got to change the tyre.

Even one boat out of action can have a huge impact

on queue waiting times.

We'll change the tube on it in the yard

and we'll basically drop it back in.

These gigantic tyres keep the half-tonne boats afloat

and act as a cushion on the ride.

In order to stay in place, they have to be a good, snug fit.

Bit of washing-up liquid never goes amiss.

A bit of lubricant. Yeah, we just rub it around the edge here...

...and it should slide in a bit better.

The valves are red-hot.

All the way down.

That's it.

That's it!

It's all good here. Yeah, it's all properly seated.

The fixed boat will be put back in tonight. It's a delicate business.

That'll be interesting. Tony's first time, as well. So, we'll see.

I'm sure he'll be all right.

The park's now reaching its full capacity,

and the First Aid Centre is getting busier.

Inside here there's a little, what feels like a little balloon.

You give that a hard squeeze.

Once it pops, you give it a shake, put it on.

Michael is in charge today.

Some days we have nothing, and then come some days,

it just gets very out of control.

Lots of things happen.

It always comes in waves.

Long stretches of sheer boredom,

punctuated by moments of absolute terror.

He got stung on the inside of his lip?

Yeah, he was drinking his Slush Puppie,

and then it just must have flown up to him all of a sudden

and just stung him, just on the lip. Oh!

Wasp stings are a common occurrence in summer.

We're going to give you another pack to go with you guys

out back into the park.

So, once that pack warms up, if the swelling's still there,

you just give it a pop and apply the new pack onto it,

just to help with the swelling.

Do you feel better? Yeah?

It is his first sting. He will be OK.

He might be a little bit miserable,

but it's... It's the way of the beast, unfortunately.

How brave, out of ten?

Eight? Oh, I reckon I'd give him a nine or ten.

He was only crying for about five minutes.

Away from public gaze,

model-maker Nicki is revamping

some of the park's largest safari animals.

Before I worked here at Legoland, my last job,

I worked as a veterinary nurse assistant,

so very different to this.

It was pretty much all cats and dogs,

so, all kind of relatively small things.

We've got a few dogs dotted around the resort.

So, I give them a little pat on the head as I fix them and clean them.

But they can't bite.

At the minute,

they're trying to rejuvenate the pond area by the hoteL

These three hippos, they got taken out,

I think it was about two weeks ago.

These are quite old models because they've been out in the water,

they get a bit of timescale and things on them.

I came out and jet-washed them.

So, now, we can kind of see their true colours. So, yeah,

just giving them an extra little spruce, fixing what we can.

Actually, I think that is pretty spot-on,

so I'm going to glue that in.

As they're outside, these models need to be glued

to offer added protection against a British weather.

He's at least got nearly a full set of chompers.

It gives you a good story to go home with, you know,

when everyone's exchanging, "How did your day go?"

"Well, I fixed a hippo."

How many people can say that?!

It's now mid-afternoon and over in First Aid,

they're not only dealing with medical issues.

It happens very frequently that children get lost.

It's a big park, there's a lot of people in it,

they get turned around. The parents go left, the children go right.

Any lost child found by a staff member

is immediately sent to First Aid.

Hello. Hello. You're lost?

All right. No problem.

So, what I'm going to do is I'm going to put in a call,

and if anybody finds them, they'll send them down to us.

OK? In there, we've got a nice little room just for you.

We've got The Lego Movie busy going on in here.

They come up feeling very anxious and sad,

because, obviously, they've just lost their parents.

After I'm talking to them and reassuring them

and introducing them to the toys -

it's a distraction more than anything. And we wait.

Coming up, Tony's under pressure...

You're not going to make that.

Back in a little bit, Tone!

...the hippos are on the move...

The biggest pressure is transporting models.

...and Will presents his big idea to Paula.

OK, yeah, yeah.

Jessica is waiting for her parents to find her in First Aid.

She's lost.

We have had instances where the child has sat for a long time,

a good two, three hours. When we finally get hold of the parents,

the parents were unaware that the children were here.

They thought they were just out having fun in the park.

Thank you.

But, fortunately, it's not a long wait this time.

Aww.

Mm-hm.

I've missed you.

You ain't going to do this again, are you?

When they are reunited,

the parents and the children are both extremely grateful.

Well, doing this job is very rewarding and it's something

that I seek personally and that's why I like First Aid so much.

As Jessica and her family join other guests starting to head home,

Tom from Ground Operations is getting creative.

So, we'lljust make a nice message, "Bye!",

and then, I think, we'll do a Lego minifigure, as well.

I have started doing this, now, for two months.

In our department, we clean up a lot,

and so, I see a lot of spillages, so, really,

all this was was a bottle of water had fallen over,

and, usually, we just sweep it up with our brushes. So, I thought,

"Oh, l'lljust make a smiley face out of it, why not?"

And then, it kind of grew from there.

You think it's really simple, but, actually,

drawing one out of water tends to have its challenges.

And the final touch.

And there you go.

As you can see, people just like looking at the drawing itself

and the inventiveness of it, I like to think.

Bye! HE CHUCKLES

It's already starting to evaporate and go.

That's the nature of it, I think.

It's only there for a couple of seconds for the guys to see

and then everyone carries on with their day.

But it's not the end of the day for everyone.

Mick, Tony and Sam are over at the Viking River Splash ride.

When the park actually closes, we try and fit in maintenance work.

We can be here quite late into the night.

They're putting back the boat they repaired in the yard earlier today.

It's Tony's first time operating the forklift

and, as the light starts to go, he'll be doing this blind.

I need other people to tell me exactly when to stop,

when to lower, when to go out, went to boom in, when to boom out.

I'm reliant, totally, solely, on the other engineers.

Tell me, Mick!

OK.

Mick is acting as Tony's eyes at the top, while Sam is down below.

It's all yours, Tony.

All right, if you just reverse towards the boat, Tony,

then you can get it in one spin.

Keep it hard round, Tone.

OK.

If I boom out too far and too quickly, it could tip up,

and I don't fancy going over that!

I don't want to drop it either.

No, whoa! Do you want to put your stabilisers down?

Now, gently, Tone, gently.

Whoa! Whoa!

Whoa!

Back in a little bit, Tone.

SQUEAKING

He's got to put a bit of muscle into it and push the boat over.

Is it in, Mick?

He had to push the boat over, Tony, that was all.

I think that's about as difficult as it gets.

I was really pleased with it, actually.

Having a couple of beers tonight!

It's 6.30am at Legoland Windsor

and it's the big moving day.

The hippos are finally ready to go to their new home...

...and head of landscaping Dom is on hand

to ensure they get a smooth ride.

All right, boys, Project Hippos,

we're going to finally get this area completed.

Dom and his team look after 150 acres,

from woods and hedgerows,

to the manicured, miniature trees in Miniland.

Good morning.

Whenever we set up to do a big job like this in the morning,

the biggest pressure is, you know, transporting models

and trying to get into the park before the park opens.

Are you OK? Yeah, yeah, yeah, it's fine. Are you OK with that?

Made out of nearly 5,000 bricks each,

the fragile models took two months to build.

Jl1$'t go slowly.

This is the final stage of the process,

so, I really don't want to damage the models.

Yeah, the work and the attention to detail the model department done,

I don't want to, then, personally, do anything to ruin that.

The hippos are headed to the lake by the hotel.

Can you just clear that round bit there for me?

Just chuck it up here and I'll put it away.

Sam and Dylan have been preparing the ground

for their new watering hole.

I just think it will look amazing

once we got all the plants in and the hippos. lt'lljust look fab.

While Dom drives the hippos over,

Paula and Nicki have taken a short cut to the lake.

But Dom has some bad news.

Unfortunately, on the transport,

the hippo's ear has got knocked off.

Urn... Oh, I see, OK.

The advantage of having model-makers on site is that I'm sure

they're going to do a quick repair job, get that all sorted out,

nobody would be none the wiser.

So, what we're going to do, we're just going to...

I know we can manually handle these in,

but we're going to lift them over just to reduce the risk

of hurting ourselves and then sort of move them where we need to.

Thank you, everyone.

All right, guys, I'm firing up the telehandler,

if everybody can move out of the way?

Just be careful cos it's going to swing.

All right.

Keep going. If you boom out a bit more, Dom.

Down, yeah, you can go down.

That's it, Down, down, down, that's it.

That's it.

Perfect!

Good job, peoples.

With the park now open,

Dominick has something he needs to get off his chest.

If you haven't noticed already,

and I'm really hoping that,

again, you guys don't give me an earful,

on the transport over,

I, somehow, accidentally - obviously, accidentally -

managed to knock the ear and the ear, like, shattered.

KIDS LAUGH

These little things happen!

That seems quite a lot of people in Miniland.

Will's impressed enough so far

to get his own territories to look after in Miniland.

Yeah, so your clusters are London,

Paris, France,

and Windsor.

He's only just started,

but model-makers are expected to come up with their own designs.

Definitely, I've got a few ideas.

I mean, sometimes, we can be really a bit cheeky with certain things,

so, you know, we've got a guy at the back of the Louvre area

trying to take the Mona Lisa.

You know, that's the sort of thing that guests can spot

if they're coming round.

That's what we want to do is add really good sense of humour.

I had a quite nice little idea down at 10, Downing Street. Yes, yeah?

Often you see a little cat, Larry the cat.

So, I was thinking, those sorts of things were what I was thinking

to bring something to the scene a little bit more.

And, also, I wanted to show you

that I've kind of come up with...

...a thought to do William Shakespeare's Globe Theatre.

OK, yeah, yeah. But I don't know if that's possible.

I think we would have to sort of

look at the scale of St Paul's and Big Ben and see if

we can scale it around it, so it looks as if it's part of it.

We don't want it too big or too small

cos it's going to look really odd otherwise.

I think it's a really good one to put in. It definitely is.

He's got a bit of a big challenge.

I think he's got some amazing ideas.

I'm looking at it from an old pair of eyes

and he's looking at it from a fresh pair of eyes, which is really nice.

The heart of Legoland is, obviously, Miniland,

so, to get in amongst it all

and kind of actually put my ideas onto a canvas

that the world is going to see

is just an incredible opportunity, really.

Next time, one of the oldest rides in the park hits the rocks...

we've seen this happen.

This is the first time we've seen this happen.

HE GROANS

...there are rat and bug problems in the hotel...

...and tempers flare at the VIP Club launch.

I'm about to shout expletives

if I don't get this food down here in ten seconds.

Subtitles by Red Bee Media