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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:07,586 --> 00:00:09,931 - Hey, what do you say we both jump in and not look back? 2 00:00:10,000 --> 00:00:12,206 - Debby, I have a cat at home. 3 00:00:12,275 --> 00:00:15,206 - Fair enough. 4 00:00:15,275 --> 00:00:16,517 You know, before I let you go, 5 00:00:16,586 --> 00:00:18,172 I wouldn't feel right if I didn't mention 6 00:00:18,241 --> 00:00:22,068 our expanded security extended warranty one more time. 7 00:00:22,137 --> 00:00:23,931 - You know what? Let's do it. 8 00:00:24,000 --> 00:00:26,275 - Great! I'll update the agreement and email you. 9 00:00:26,344 --> 00:00:29,965 - Hey, Debby, have you seen that 2020 blue Scimitar-- 10 00:00:30,034 --> 00:00:32,068 - I'm with a customer. 11 00:00:32,137 --> 00:00:35,655 Why don't you check the lot, Vicky? 12 00:00:35,724 --> 00:00:38,000 - Good--yeah--good--thank you. Okay. 13 00:00:38,068 --> 00:00:40,758 - I mean, if she doesn't know where it is, why would I? 14 00:00:40,827 --> 00:00:42,448 You're gonna love that Sun Gem, 15 00:00:42,517 --> 00:00:44,827 and I hope you enjoyed your experience with me. 16 00:00:44,896 --> 00:00:48,275 Would you say it was a five out of five stars? 17 00:00:48,344 --> 00:00:50,620 - Um, yeah. Yes. 18 00:00:50,689 --> 00:00:52,965 - Great! I'd consider anything less a failure, 19 00:00:53,034 --> 00:00:55,000 and so would Jupiter. 20 00:00:55,068 --> 00:00:58,137 You might be contacted to participate in a survey. 21 00:00:58,206 --> 00:01:00,586 It'd mean the world to me if you gave me five out of five. 22 00:01:00,655 --> 00:01:02,344 - Great. Well, thanks for the help. 23 00:01:02,413 --> 00:01:05,000 - You bet. 24 00:01:05,068 --> 00:01:07,482 Don't forget, five out of five. 25 00:01:07,551 --> 00:01:08,689 - Got it. 26 00:01:08,758 --> 00:01:10,172 - Good. 27 00:01:13,517 --> 00:01:14,689 [cell phone ringing] 28 00:01:14,758 --> 00:01:16,137 - Hello? - Hi, Jacob. 29 00:01:16,206 --> 00:01:18,517 Congratulations on your new Jupiter Sun Gem. 30 00:01:18,586 --> 00:01:20,965 We'd love you to take a brief survey about your experience-- 31 00:01:21,034 --> 00:01:22,206 - [gasps] 32 00:01:22,275 --> 00:01:24,137 [tires screech] 33 00:01:26,241 --> 00:01:28,034 - Sorry. Forgot to give this to you. 34 00:01:28,103 --> 00:01:30,034 It's a paper copy of the survey 35 00:01:30,103 --> 00:01:31,793 in case you're an old-fashioned kind of guy. 36 00:01:31,862 --> 00:01:34,896 - Yes. Thank you, Debby. Bye. 37 00:01:36,931 --> 00:01:37,965 [sighs] 38 00:01:39,000 --> 00:01:40,862 - Five out of five! 39 00:01:40,931 --> 00:01:43,965 [suspenseful music] 40 00:01:44,034 --> 00:01:45,103 Five out of five. 41 00:01:45,172 --> 00:01:48,103 [rock music] 42 00:01:48,172 --> 00:01:55,137 ♪ ♪ 43 00:02:04,344 --> 00:02:06,413 - Can you believe it's only been six months 44 00:02:06,482 --> 00:02:08,034 since your last performance review? 45 00:02:08,103 --> 00:02:09,586 Wow. Where to begin? 46 00:02:09,655 --> 00:02:11,379 I guess, let's start at the top. 47 00:02:11,448 --> 00:02:13,103 Your hair is disgusting. Everybody can tell 48 00:02:13,172 --> 00:02:14,620 you're using shampoo-conditioner combo. 49 00:02:14,689 --> 00:02:16,068 Moving down the skull, you're starting to get 50 00:02:16,137 --> 00:02:17,620 bags under your eyes like Jake, 51 00:02:17,689 --> 00:02:19,344 and it's making harder to tell you apart. 52 00:02:19,413 --> 00:02:21,724 - On a positive note, you are not a fraud, 53 00:02:21,793 --> 00:02:23,793 but that's only because you failed to fool anyone 54 00:02:23,862 --> 00:02:25,137 into thinking you are remotely competent. 55 00:02:25,206 --> 00:02:27,379 [cell phone buzzing] On a negative note, 56 00:02:27,448 --> 00:02:29,137 you're an absolute fool. 57 00:02:29,206 --> 00:02:30,896 And you're checking your phone in the middle 58 00:02:30,965 --> 00:02:32,482 of a performance review. 59 00:02:32,551 --> 00:02:34,793 - Your knees are knobby as all hell, 60 00:02:34,862 --> 00:02:37,000 just two big, horrifying knobs. 61 00:02:37,068 --> 00:02:39,586 I'd turn them, but I'm afraid what lurks behind those doors. 62 00:02:39,655 --> 00:02:41,034 I'll skip your splinty shins for now, 63 00:02:41,103 --> 00:02:42,620 but we both know your toes are weird, 64 00:02:42,689 --> 00:02:43,931 and last but not least, 65 00:02:44,000 --> 00:02:46,103 we know from our screen monitoring program 66 00:02:46,172 --> 00:02:48,344 you've been watching movies at work. 67 00:02:48,413 --> 00:02:50,862 And you have terrible taste. 68 00:02:50,931 --> 00:02:53,965 In summation, your job is hanging by a thread, 69 00:02:54,034 --> 00:02:57,241 and you're living in a scissors factory. 70 00:02:57,310 --> 00:03:00,655 - Well, John, some of those adjectives 71 00:03:00,724 --> 00:03:03,034 will haunt me for the rest of my life. 72 00:03:03,103 --> 00:03:04,206 - Right. - You clearly put 73 00:03:04,275 --> 00:03:07,413 a lot of thought into that, so... 74 00:03:07,482 --> 00:03:08,827 good job. 75 00:03:08,896 --> 00:03:11,413 [dramatic music] 76 00:03:11,482 --> 00:03:16,310 - Sorry, you're telling me that I did a good job 77 00:03:16,379 --> 00:03:18,241 on your performance review? 78 00:03:18,310 --> 00:03:20,965 ♪ ♪ 79 00:03:21,034 --> 00:03:23,965 - Yeah? 80 00:03:24,034 --> 00:03:26,000 - Great. 81 00:03:26,068 --> 00:03:27,551 Thank you, Matt. 82 00:03:27,620 --> 00:03:29,482 I did do a good job. 83 00:03:29,551 --> 00:03:30,689 [both laughing] 84 00:03:30,758 --> 00:03:32,172 And hey, all that stuff about your job 85 00:03:32,241 --> 00:03:33,689 hanging by a thread, you know I'm just 86 00:03:33,758 --> 00:03:35,310 trying to motivate you, right? 87 00:03:35,379 --> 00:03:37,172 I mean, if the lion tamer doesn't crack the whip, 88 00:03:37,241 --> 00:03:39,448 the lions start thinking he doesn't have a whip. 89 00:03:39,517 --> 00:03:41,000 You catch my drift? I don't know if you've ever 90 00:03:41,068 --> 00:03:42,689 seen lions turn on their master, 91 00:03:42,758 --> 00:03:45,758 but there's a reason that I stopped watching lion videos. 92 00:03:45,827 --> 00:03:48,793 - That's a really effective analogy, John. 93 00:03:48,862 --> 00:03:50,448 Good job. 94 00:03:50,517 --> 00:03:51,655 - Great. 95 00:03:51,724 --> 00:03:53,310 - "Hi, Jacob, it's been three days 96 00:03:53,379 --> 00:03:54,793 "since you purchased your Sun Gem, 97 00:03:54,862 --> 00:03:56,965 "and Jupiter hasn't received your survey results yet. 98 00:03:57,034 --> 00:03:58,827 "As you know, anything less than a five 99 00:03:58,896 --> 00:04:00,103 is seen as failure." 100 00:04:00,172 --> 00:04:01,172 - Why don't you just fill out the survey? 101 00:04:01,241 --> 00:04:02,413 It'll take ten seconds. 102 00:04:02,482 --> 00:04:03,724 - Every day, there's some new bullshit 103 00:04:03,793 --> 00:04:05,931 for me to rate and review. It's driving me insane. 104 00:04:06,000 --> 00:04:08,413 - I feel guilty if I don't give everyone positive feedback. 105 00:04:08,482 --> 00:04:10,241 I give all my Lyft drivers five stars, 106 00:04:10,310 --> 00:04:11,275 even the racist ones. 107 00:04:11,344 --> 00:04:13,068 - Knock, knock. Hey, Matt, 108 00:04:13,137 --> 00:04:15,827 I remember that you've got a sharp eye for graphic design, 109 00:04:15,896 --> 00:04:19,413 so I was wondering what you think of the font 110 00:04:19,482 --> 00:04:22,655 on the heading here. Let's get you down here, buddy. 111 00:04:23,620 --> 00:04:26,137 - Um, looks fine. 112 00:04:26,206 --> 00:04:27,448 - [mutters] 113 00:04:27,517 --> 00:04:30,068 Just fine? Or... 114 00:04:30,137 --> 00:04:33,758 - Um, I mean, it looks great. 115 00:04:33,827 --> 00:04:34,758 Good job, John. 116 00:04:34,827 --> 00:04:37,413 - [exhales] Great. 117 00:04:37,482 --> 00:04:40,241 Oh. Having trouble deciding what you're gonna watch? 118 00:04:40,310 --> 00:04:42,241 - No, I wasn't-- - Easy answer. 119 00:04:42,310 --> 00:04:44,310 The doc about those Thai boys 120 00:04:44,379 --> 00:04:46,068 who got stuck in that evil cave. 121 00:04:46,137 --> 00:04:47,862 I rated it a must-see. 122 00:04:47,931 --> 00:04:50,241 You do remember the Thai boys, don't you, Matt? 123 00:04:50,310 --> 00:04:52,310 Oh, dear Christ, you haven't forgotten the Thai boys? 124 00:04:52,379 --> 00:04:55,241 - Oh, no, yeah, I remember reading about those guys. 125 00:04:55,310 --> 00:04:57,241 Um, I just don't have a cable login, so-- 126 00:04:57,310 --> 00:04:58,379 - Well, no one does, Matt. 127 00:04:58,448 --> 00:05:00,689 Well, except my wife's grandfather. 128 00:05:00,758 --> 00:05:03,655 He died, but his cable subscription lives on. 129 00:05:03,724 --> 00:05:06,310 Nice little windfall for the wife and me. 130 00:05:06,379 --> 00:05:08,344 I'll give you the password. Go ahead, write this down. 131 00:05:08,413 --> 00:05:10,413 Jake, earmuffs. 132 00:05:13,379 --> 00:05:14,862 The password is "JakeEarmuffs." 133 00:05:14,931 --> 00:05:16,758 - Oh. - Yeah. 134 00:05:16,827 --> 00:05:19,413 Jake, what are you doing with your hands? 135 00:05:19,482 --> 00:05:21,068 It's not winter. 136 00:05:21,137 --> 00:05:24,482 - They told me I was shy in my performance review. 137 00:05:24,551 --> 00:05:27,482 You know the synonyms for shy? I looked them up. 138 00:05:27,551 --> 00:05:31,310 Meek, reticent, sheepish, mousy. 139 00:05:31,379 --> 00:05:32,758 How can I be a sheep and a mouse? 140 00:05:32,827 --> 00:05:34,931 - You aren't shy. Someone calls you shy, 141 00:05:35,000 --> 00:05:36,758 it just means they don't know anything about you. 142 00:05:36,827 --> 00:05:38,413 It's like when someone gives you a candle as a gift. 143 00:05:38,482 --> 00:05:39,655 - Yeah. 144 00:05:39,724 --> 00:05:41,827 - Didn't you get me a candle for my birthday? 145 00:05:41,896 --> 00:05:44,068 - Yeah, but that's because you're a sheepish candle mouse. 146 00:05:44,137 --> 00:05:45,068 [tablet beeps] 147 00:05:45,137 --> 00:05:46,413 [dramatic tone] 148 00:05:46,482 --> 00:05:49,965 No. You don't get to know how I feel about you. 149 00:05:50,034 --> 00:05:51,034 - Sorry about him. 150 00:05:51,103 --> 00:05:52,586 I think you're doing a good job. 151 00:05:52,655 --> 00:05:55,241 - Whoa, no, you don't. This is on me. 152 00:05:55,310 --> 00:05:56,310 - Oh, thanks, John. 153 00:05:56,379 --> 00:05:58,206 - Let's do a working lunch. 154 00:05:58,275 --> 00:05:59,586 - Okay. 155 00:05:59,655 --> 00:06:00,758 - At this point, I wouldn't be surprised 156 00:06:00,827 --> 00:06:02,551 if Debby showed up at my house with a gun. 157 00:06:02,620 --> 00:06:04,482 - That's why I use a fake address 158 00:06:04,551 --> 00:06:06,724 when I buy literally everything. 159 00:06:06,793 --> 00:06:08,344 - Doesn't that make it hard to get deliveries? 160 00:06:08,413 --> 00:06:09,482 - Yeah. 161 00:06:09,551 --> 00:06:10,862 It's ruining my life. 162 00:06:10,931 --> 00:06:12,482 [dramatic tone] 163 00:06:12,551 --> 00:06:15,379 - Uh-oh. I haven't said a word in ten minutes. 164 00:06:15,448 --> 00:06:18,206 No one seems to have noticed. Of course, they haven't. 165 00:06:18,275 --> 00:06:20,103 They think I'm shy, and I'm sitting here 166 00:06:20,172 --> 00:06:21,862 giving them mountains of evidence. 167 00:06:21,931 --> 00:06:24,000 If only I could find an in. 168 00:06:24,068 --> 00:06:25,517 - What about you, Grace? 169 00:06:29,896 --> 00:06:31,068 - Um...I-- 170 00:06:31,137 --> 00:06:32,862 - Oh, did I tell you guys about the survey 171 00:06:32,931 --> 00:06:34,068 I had to do about a survey? 172 00:06:34,137 --> 00:06:35,896 - No. 173 00:06:35,965 --> 00:06:39,000 - Here likes Grace, who was shy. 174 00:06:39,068 --> 00:06:41,551 No, no, that's too much for me. 175 00:06:41,620 --> 00:06:44,206 Mine will be an unmarked grave. 176 00:06:44,275 --> 00:06:46,551 - All right, one more. 177 00:06:46,620 --> 00:06:48,793 Go ahead and give me your worst. 178 00:06:48,862 --> 00:06:51,482 I really shit the bed on this. 179 00:06:51,551 --> 00:06:53,448 - No, John, I think you did a good job. 180 00:06:53,517 --> 00:06:55,586 - [exhales] 181 00:06:55,655 --> 00:06:57,689 I didn't shit the bed. 182 00:07:00,620 --> 00:07:02,000 - Good job, John. 183 00:07:02,068 --> 00:07:03,620 - Great. 184 00:07:03,689 --> 00:07:06,896 Okay, three-pointer. 185 00:07:09,310 --> 00:07:11,103 [sighs] Damn it. 186 00:07:11,172 --> 00:07:13,931 Okay, recalibrate. 187 00:07:14,000 --> 00:07:15,137 Open wider. 188 00:07:15,206 --> 00:07:16,310 - Ah! 189 00:07:16,379 --> 00:07:19,241 - Let me get pitcher's stance on this. 190 00:07:19,310 --> 00:07:21,931 You gotta call the pitch, Matt. 191 00:07:22,000 --> 00:07:24,344 Uh-uh. I want to toss something funky. 192 00:07:24,413 --> 00:07:27,172 I'm Randy Johnson, and you're that poor bird. 193 00:07:27,241 --> 00:07:29,068 [dramatic music] 194 00:07:29,137 --> 00:07:30,137 - [grunts] 195 00:07:31,724 --> 00:07:35,896 [telephone ringing] 196 00:07:35,965 --> 00:07:41,620 [suspenseful music] 197 00:07:41,689 --> 00:07:43,310 - Hello? - Hello, Jacob, 198 00:07:43,379 --> 00:07:45,827 and congratulations on your new Jupiter Sun Gem. 199 00:07:45,896 --> 00:07:48,137 We'd love to get your feedback on your experience. 200 00:07:48,206 --> 00:07:49,586 [phone beeps] - Hi, Jacob. 201 00:07:49,655 --> 00:07:50,931 It's your pal Debby Deberson, 202 00:07:51,000 --> 00:07:52,068 just checking in about that survey. 203 00:07:52,137 --> 00:07:53,620 [phone beeps] - Hello, Jacob, 204 00:07:53,689 --> 00:07:55,689 and congratulations on your new Jupiter Sun Gem. 205 00:07:55,758 --> 00:07:56,931 [phone beeps] - Hi, Jacob. 206 00:07:57,000 --> 00:08:00,241 [overlapping chatter] 207 00:08:00,310 --> 00:08:01,689 Guess who? It's Debby. 208 00:08:01,758 --> 00:08:03,758 Don't make me beg for a five out of five. 209 00:08:03,827 --> 00:08:08,413 [overlapping chatter] [cell phone ringing] 210 00:08:10,206 --> 00:08:13,137 [soft music] 211 00:08:13,206 --> 00:08:15,758 ♪ ♪ 212 00:08:15,827 --> 00:08:18,172 [dramatic music] 213 00:08:18,241 --> 00:08:20,034 - [distorted] Hi, Jacob. 214 00:08:22,793 --> 00:08:23,896 - What are you doing at my house? 215 00:08:23,965 --> 00:08:24,724 - It's been a week. You still haven't 216 00:08:24,793 --> 00:08:26,034 filled out that survey. 217 00:08:26,103 --> 00:08:27,586 I was worried something happened to you. 218 00:08:27,655 --> 00:08:29,931 But, you know, luckily I had your address in the paperwork. 219 00:08:30,000 --> 00:08:32,000 You know, I really need that five out of five. 220 00:08:32,068 --> 00:08:33,586 - You want me to take the survey, Debby? 221 00:08:33,655 --> 00:08:35,448 Fine. I'll take the survey. 222 00:08:35,517 --> 00:08:37,724 - Thank you. 223 00:08:37,793 --> 00:08:39,551 - "On a scale of one to five, 224 00:08:39,620 --> 00:08:43,413 how would you rate your overall customer experience?" 225 00:08:43,482 --> 00:08:44,896 Mmm... 226 00:08:44,965 --> 00:08:46,827 [dramatic tone] 227 00:08:46,896 --> 00:08:48,620 Four. [dramatic sting] 228 00:08:48,689 --> 00:08:50,206 "On a scale of one to five, 229 00:08:50,275 --> 00:08:52,068 "how likely are you to purchase or lease a car 230 00:08:52,137 --> 00:08:53,379 from us in the future?" 231 00:08:53,448 --> 00:08:55,000 I would say four. 232 00:08:55,068 --> 00:08:57,068 - [gasps] Jacob, don't do this. 233 00:08:57,137 --> 00:08:58,758 - "On a scale of one to five, 234 00:08:58,827 --> 00:09:02,413 how would you rate your salesperson Debby Deberson?" 235 00:09:02,482 --> 00:09:04,068 Oh, God, another tough one. 236 00:09:04,137 --> 00:09:07,793 Maybe four out of five, and submit. 237 00:09:07,862 --> 00:09:09,896 - [retches] 238 00:09:11,275 --> 00:09:13,275 - Whoa. Are you okay? 239 00:09:13,344 --> 00:09:15,275 - Do you understand what you've done? 240 00:09:15,344 --> 00:09:17,448 - I just gave you four stars. That's a solid B-minus. 241 00:09:17,517 --> 00:09:19,551 - You just put a target on my back, 242 00:09:19,620 --> 00:09:20,965 and my front! 243 00:09:21,034 --> 00:09:23,655 You have no idea what these people are capable of! 244 00:09:23,724 --> 00:09:27,068 I should give you one star as a person, you bitch! 245 00:09:27,137 --> 00:09:28,482 [cries] 246 00:09:28,551 --> 00:09:30,724 - Too bad there isn't a survey for that. 247 00:09:30,793 --> 00:09:32,448 It's been two days, and so far, 248 00:09:32,517 --> 00:09:35,793 no emails, no calls, and no texts. 249 00:09:35,862 --> 00:09:37,931 After she left, I burned all the surveys 250 00:09:38,000 --> 00:09:39,758 they mailed me on my stove. 251 00:09:39,827 --> 00:09:42,103 Was it a little? Yes. 252 00:09:42,172 --> 00:09:43,655 And that's why it felt so good. 253 00:09:43,724 --> 00:09:44,758 - I don't know. 254 00:09:44,827 --> 00:09:46,103 Four out of five is pretty harsh. 255 00:09:46,172 --> 00:09:48,793 You might as well have given her a one. 256 00:09:48,862 --> 00:09:50,517 - Hey, Jake, you seen Matt? 257 00:09:50,586 --> 00:09:51,793 - I haven't. Sorry. 258 00:09:51,862 --> 00:09:53,310 - Hold on. 259 00:09:53,379 --> 00:09:58,000 I'd recognize that knobby knee anywhere. 260 00:09:58,068 --> 00:09:59,310 Matt! 261 00:09:59,379 --> 00:10:00,758 Look at you, holed up down here 262 00:10:00,827 --> 00:10:02,482 like a little Thai boy. 263 00:10:02,551 --> 00:10:04,793 You sure have grown since you went in the cave. 264 00:10:04,862 --> 00:10:07,344 [laughs] Come on. 265 00:10:08,344 --> 00:10:10,448 You did watch the doc, right? 266 00:10:10,517 --> 00:10:14,103 - Yes, John, and good job on the recommendation. 267 00:10:14,172 --> 00:10:15,379 So what do you need? 268 00:10:15,448 --> 00:10:17,827 - Well, since you loved those Thai boys so much, 269 00:10:17,896 --> 00:10:22,655 what do you think of this boy's tie? 270 00:10:22,724 --> 00:10:23,931 - I really have a lot of work to do, John. 271 00:10:24,000 --> 00:10:25,620 - That can wait. 272 00:10:25,689 --> 00:10:27,413 Tell me what you think. 273 00:10:27,482 --> 00:10:29,827 Honest feedback. 274 00:10:30,827 --> 00:10:33,827 - You know what? I don't like it. 275 00:10:33,896 --> 00:10:36,413 You look like Mr. Peanut, even more than usual. 276 00:10:36,482 --> 00:10:38,448 This time, you did a bad job. 277 00:10:38,517 --> 00:10:42,448 [dramatic music] 278 00:10:42,517 --> 00:10:44,620 - Great. 279 00:10:44,689 --> 00:10:47,620 [melancholy music] 280 00:10:47,689 --> 00:10:51,448 ♪ ♪ 281 00:10:51,517 --> 00:10:52,551 - I'm proud of you, Matt. 282 00:10:52,620 --> 00:10:55,137 You just gave John a four out of five. 283 00:10:55,206 --> 00:10:58,275 [inspiring music] 284 00:10:58,344 --> 00:11:01,000 - This is it, easy win for Gracedog. 285 00:11:01,068 --> 00:11:03,379 All I have to do is tell him "goodnight." 286 00:11:03,448 --> 00:11:06,172 A shy person wouldn't do that, but I will, 287 00:11:06,241 --> 00:11:08,344 'cause I'm not a shy mouse. 288 00:11:08,413 --> 00:11:10,758 I'm a bull, a big, proud bull 289 00:11:10,827 --> 00:11:13,758 with a big, fat mouth and a golden nose ring. 290 00:11:13,827 --> 00:11:16,275 Here we go! 291 00:11:16,344 --> 00:11:17,931 [telephone ringing] Good... 292 00:11:18,000 --> 00:11:19,482 night. - Security. 293 00:11:19,551 --> 00:11:21,379 - You think I was too hard on John? 294 00:11:21,448 --> 00:11:23,862 I did really like that Thai boys doc. 295 00:11:23,931 --> 00:11:25,034 I watched it twice. 296 00:11:25,103 --> 00:11:27,586 - Mr. Engelbertson? 297 00:11:27,655 --> 00:11:29,586 Phone call. 298 00:11:29,655 --> 00:11:31,000 [dramatic music] 299 00:11:31,068 --> 00:11:32,793 - Hello? - Matt, I need to see you 300 00:11:32,862 --> 00:11:34,896 in my office immediately. 301 00:11:34,965 --> 00:11:36,448 [line clicks] [dial tone] 302 00:11:36,517 --> 00:11:38,206 [cell phone buzzes] 303 00:11:38,275 --> 00:11:40,137 - Are you fucking kidding me? 304 00:11:40,206 --> 00:11:42,620 - I'll talk to you tomorrow. John wants to see me. 305 00:11:42,689 --> 00:11:44,034 - Hi, Jacob. - I already took 306 00:11:44,103 --> 00:11:45,206 the damn survey. 307 00:11:45,275 --> 00:11:46,758 - Oh, we received your survey. 308 00:11:46,827 --> 00:11:49,172 Your feedback was very helpful. 309 00:11:49,241 --> 00:11:50,448 I'm calling to let you know 310 00:11:50,517 --> 00:11:52,724 that we've dealt with the situation. 311 00:11:52,793 --> 00:11:55,000 - Oh. What does that mean? 312 00:11:55,068 --> 00:11:56,172 - Customer satisfaction 313 00:11:56,241 --> 00:11:58,034 is our number one priority. 314 00:11:58,103 --> 00:11:59,551 That's why you can rest assured 315 00:11:59,620 --> 00:12:01,103 that Debby Deberson 316 00:12:01,172 --> 00:12:03,586 will never sell another Sun Gem... 317 00:12:03,655 --> 00:12:05,758 ever again. 318 00:12:05,827 --> 00:12:08,379 - Wow. All right. 319 00:12:08,448 --> 00:12:10,482 Nice to know the system works, I guess. 320 00:12:10,551 --> 00:12:11,482 - Thank you for your time. 321 00:12:11,551 --> 00:12:13,655 [dial tone] 322 00:12:14,724 --> 00:12:16,275 - Hey, John, about earlier, 323 00:12:16,344 --> 00:12:18,586 I was too hard on your bowtie. 324 00:12:18,655 --> 00:12:20,758 - No, Matt. 325 00:12:20,827 --> 00:12:22,103 You were right. 326 00:12:22,172 --> 00:12:23,931 I got cocky, 327 00:12:24,000 --> 00:12:27,379 and tried to pull off a bold new look. 328 00:12:27,448 --> 00:12:29,758 And I made an ass of myself. 329 00:12:29,827 --> 00:12:34,172 I was a very bad, bad, stupid boy. 330 00:12:34,241 --> 00:12:35,413 [dramatic tone] 331 00:12:35,482 --> 00:12:37,241 And you helped me see that. 332 00:12:37,310 --> 00:12:38,620 So I made a big change 333 00:12:38,689 --> 00:12:41,586 that's gonna help the both of us. 334 00:12:41,655 --> 00:12:44,172 This is your new desk. 335 00:12:44,241 --> 00:12:46,034 You're a harsh mistress, Matt. 336 00:12:46,103 --> 00:12:49,103 Well, technically a Matt-tress. 337 00:12:49,172 --> 00:12:50,931 A firm mattress. 338 00:12:51,000 --> 00:12:52,586 And I need you to straighten me out 339 00:12:52,655 --> 00:12:54,793 because I don't trust my chiropractor, 340 00:12:54,862 --> 00:12:56,758 that fucking crook. 341 00:12:56,827 --> 00:12:58,586 [joints crackling] 342 00:12:58,655 --> 00:13:00,034 [exhales] 343 00:13:00,103 --> 00:13:02,827 - John, I'm at a loss for words. 344 00:13:02,896 --> 00:13:03,965 - Great. 345 00:13:04,034 --> 00:13:05,517 We're staying late tonight. 346 00:13:05,586 --> 00:13:07,862 We're gonna be holed up here like those Thai boys, 347 00:13:07,931 --> 00:13:09,310 except this time, 348 00:13:09,379 --> 00:13:12,862 there will be no meddling Navy SEAL here to rescue us. 349 00:13:12,931 --> 00:13:14,137 Take a seat. 350 00:13:14,206 --> 00:13:16,379 - Debby, what did you do to Jacob? 351 00:13:16,448 --> 00:13:18,034 - Nothing! - He gave you a four. 352 00:13:18,103 --> 00:13:19,758 - Four out of five is a solid B-minus. 353 00:13:19,827 --> 00:13:20,965 - It might as well have been a one, 354 00:13:21,034 --> 00:13:22,206 and you know that. 355 00:13:22,275 --> 00:13:23,482 - Please! Give me another chance! 356 00:13:23,551 --> 00:13:24,965 [shotgun clicks] - This is for Jacob. 357 00:13:25,034 --> 00:13:27,482 - No! [shotgun blast] 358 00:13:27,551 --> 00:13:29,724 - Debby's not dead. Just being paranoid. 359 00:13:29,793 --> 00:13:32,724 [suspenseful music] 360 00:13:32,793 --> 00:13:39,344 ♪ ♪ 361 00:13:39,413 --> 00:13:41,172 [loud crash] 362 00:13:43,793 --> 00:13:45,275 - Jacob Levinson? 363 00:13:45,344 --> 00:13:47,137 Agent Roman, FBI. 364 00:13:47,206 --> 00:13:49,758 Did you purchase a Sun Gem from that woman? 365 00:13:49,827 --> 00:13:50,931 [dramatic sting] 366 00:13:54,413 --> 00:13:55,344 [camera clicks] 367 00:13:55,413 --> 00:13:57,413 [dramatic music] 368 00:13:57,482 --> 00:13:59,931 - Aren't there usually just two agents? 369 00:14:00,000 --> 00:14:01,965 - That's actually a very hurtful stereotype. 370 00:14:02,034 --> 00:14:03,000 - You may not realize it, 371 00:14:03,068 --> 00:14:05,068 but what you just said is racist. 372 00:14:05,137 --> 00:14:07,000 - Whatever this is, it must be pretty serious 373 00:14:07,068 --> 00:14:09,724 for five FBI agents to show up. 374 00:14:09,793 --> 00:14:12,034 - I'm sorry I'm late. 375 00:14:12,103 --> 00:14:14,620 - Jacob, you purchased your car from Debby Deberson. 376 00:14:14,689 --> 00:14:16,344 Is that correct? - Yes. 377 00:14:16,413 --> 00:14:17,793 - And overall, how would you rate 378 00:14:17,862 --> 00:14:19,758 your car-buying experience? 379 00:14:19,827 --> 00:14:21,068 - Okay, what the hell is going on? 380 00:14:21,137 --> 00:14:22,206 Do you guys work for Jupiter? 381 00:14:22,275 --> 00:14:25,379 - Jacob, Debby Deberson is missing. 382 00:14:25,448 --> 00:14:27,034 [eerie music] 383 00:14:27,103 --> 00:14:29,482 - When did you last see her? 384 00:14:29,551 --> 00:14:32,620 - A few days ago. She came to my house. 385 00:14:32,689 --> 00:14:33,758 - So she was here. 386 00:14:33,827 --> 00:14:35,241 - Yeah, she kept harassing me 387 00:14:35,310 --> 00:14:36,827 to take some stupid survey, 388 00:14:36,896 --> 00:14:38,827 I gave her four out of five, and then she left. 389 00:14:38,896 --> 00:14:41,689 - Jesus Christ, you must've really hated this lady. 390 00:14:41,758 --> 00:14:42,965 - What did she do to you? 391 00:14:43,034 --> 00:14:44,724 - Four out of five is a solid B-minus. 392 00:14:44,793 --> 00:14:47,862 - It's our understanding that anything less than a five 393 00:14:47,931 --> 00:14:50,137 might as well be a one. 394 00:14:50,206 --> 00:14:51,896 - You guys don't think she's dead, do you? 395 00:14:51,965 --> 00:14:54,482 - On the record, we don't know. 396 00:14:54,551 --> 00:14:56,517 Off the record... 397 00:14:56,586 --> 00:14:58,344 [recorder clicks] [eerie music stops] 398 00:14:58,413 --> 00:15:00,103 - We still really aren't sure. 399 00:15:00,172 --> 00:15:01,551 [dramatic music] 400 00:15:01,620 --> 00:15:02,655 - So now I'm worried 401 00:15:02,724 --> 00:15:04,862 that Jupiter killed her or something. 402 00:15:04,931 --> 00:15:06,551 That's crazy, right? I mean, 403 00:15:06,620 --> 00:15:08,655 there's plenty of reasons the FBI could be involved. 404 00:15:08,724 --> 00:15:10,551 I mean, maybe she's secretly 405 00:15:10,620 --> 00:15:12,206 a criminal mastermind or something. 406 00:15:12,275 --> 00:15:13,586 - Say something, Grace. 407 00:15:13,655 --> 00:15:15,965 Contribute to the conversation. 408 00:15:16,034 --> 00:15:18,000 - What do you guys think? 409 00:15:18,068 --> 00:15:19,793 - I think she's dead. 410 00:15:19,862 --> 00:15:21,344 And it's because of you. 411 00:15:21,413 --> 00:15:24,517 I broke the seal! Now keep those lips flapping. 412 00:15:24,586 --> 00:15:26,862 A four out of five is a death sentence. 413 00:15:26,931 --> 00:15:28,137 There's dead Debby blood 414 00:15:28,206 --> 00:15:30,827 all over your hideous, hairy hands. 415 00:15:30,896 --> 00:15:32,482 You're killing it, Grace! 416 00:15:32,551 --> 00:15:34,206 Bonus points for alliteration. 417 00:15:34,275 --> 00:15:35,517 - I don't know about that. - Yeah, I'm sure 418 00:15:35,586 --> 00:15:37,586 there's a perfectly reasonable explanation. 419 00:15:37,655 --> 00:15:39,206 - Tell that to Debby. 420 00:15:39,275 --> 00:15:41,103 Oh, wait. You can't. 421 00:15:41,172 --> 00:15:42,793 Because she's dead. 422 00:15:42,862 --> 00:15:44,793 Jupiter did what they had to do. 423 00:15:44,862 --> 00:15:47,310 Jake just gave them the push. 424 00:15:47,379 --> 00:15:49,586 You were born to shine. 425 00:15:49,655 --> 00:15:51,655 [triumphant music] 426 00:15:51,724 --> 00:15:55,034 - So anybody watch that Thai boys doc? 427 00:15:56,275 --> 00:15:57,689 - Hey, Kate? 428 00:15:57,758 --> 00:15:59,000 John thinks I'm in the bathroom, 429 00:15:59,068 --> 00:16:01,482 so I don't have much time. 430 00:16:01,551 --> 00:16:03,965 You know him pretty well, right? 431 00:16:04,034 --> 00:16:07,517 - Well, we've worked side by side for 19 years, 432 00:16:07,586 --> 00:16:09,586 so...no. 433 00:16:09,655 --> 00:16:11,103 I've done everything in my power 434 00:16:11,172 --> 00:16:13,896 to avoid getting to know John. 435 00:16:13,965 --> 00:16:16,551 Do you think I haven't noticed what's been going on? 436 00:16:16,620 --> 00:16:18,379 [laughs] This is the freest 437 00:16:18,448 --> 00:16:21,275 I have felt in years! 438 00:16:21,344 --> 00:16:23,137 John is finally leaving me alone. 439 00:16:23,206 --> 00:16:24,793 He's got you now. 440 00:16:24,862 --> 00:16:27,586 Today, I read an article at lunch, 441 00:16:27,655 --> 00:16:29,931 a full article. [laughs] 442 00:16:30,000 --> 00:16:31,758 - How do I make it stop? 443 00:16:31,827 --> 00:16:33,000 - Oh, that's easy. 444 00:16:33,068 --> 00:16:35,344 Just go back in time, steal him from his crib, 445 00:16:35,413 --> 00:16:39,034 undo all the repressed trauma from his childhood. 446 00:16:39,103 --> 00:16:40,586 Or... 447 00:16:40,655 --> 00:16:41,931 you can poison him. 448 00:16:42,000 --> 00:16:43,551 But I'd suggest doing that 449 00:16:43,620 --> 00:16:45,793 over the course of a few years. 450 00:16:45,862 --> 00:16:47,896 That's what the article I read says. 451 00:16:47,965 --> 00:16:49,586 - They got it to their sharpshooter. 452 00:16:49,655 --> 00:16:50,862 Top of the key. 453 00:16:50,931 --> 00:16:52,482 Pump fake, pump fake. Got him up. 454 00:16:52,551 --> 00:16:54,517 Oh. Oh! 455 00:16:54,586 --> 00:16:56,448 Nothing but net. 456 00:16:56,517 --> 00:16:58,137 You see that, Matt? 457 00:16:58,206 --> 00:16:59,379 - No, I didn't. 458 00:16:59,448 --> 00:17:00,896 - Well, pay attention. 459 00:17:00,965 --> 00:17:02,310 - Thought you wanted my eyes on these. 460 00:17:02,379 --> 00:17:04,517 - That's why God blessed you with two eyes, Matt. 461 00:17:04,586 --> 00:17:05,793 Right? 462 00:17:05,862 --> 00:17:07,000 Look. 463 00:17:07,068 --> 00:17:08,862 Through the zone. Get off me! 464 00:17:08,931 --> 00:17:10,931 Iso, iso. Crowd roars. 465 00:17:11,000 --> 00:17:12,517 Johnny Stockton! 466 00:17:12,586 --> 00:17:14,586 [grunts] 467 00:17:14,655 --> 00:17:16,965 Little help, Matt? 468 00:17:17,034 --> 00:17:18,172 [groans] 469 00:17:18,241 --> 00:17:19,517 Come on. 470 00:17:19,586 --> 00:17:21,620 [exhales] Come on, John. 471 00:17:21,689 --> 00:17:22,758 There we go. 472 00:17:22,827 --> 00:17:24,137 Yep. Come on. 473 00:17:24,206 --> 00:17:25,793 Top of the key. Olympics. 474 00:17:25,862 --> 00:17:27,344 It's the Olympics now. 475 00:17:27,413 --> 00:17:28,965 - Just go back in time, 476 00:17:29,034 --> 00:17:31,482 and undo all the repressed trauma from his childhood. 477 00:17:31,551 --> 00:17:33,655 - They got him. This is for your country. 478 00:17:33,724 --> 00:17:34,965 And for myself. 479 00:17:35,034 --> 00:17:37,000 Oh! Oh! 480 00:17:37,068 --> 00:17:39,448 Did you see that one, Matt? 481 00:17:39,517 --> 00:17:41,551 - I did, John. 482 00:17:42,896 --> 00:17:45,758 You did a good job making that basket. 483 00:17:45,827 --> 00:17:47,275 You're a good boy. 484 00:17:47,344 --> 00:17:49,310 And a great boss. 485 00:17:49,379 --> 00:17:52,482 And you know what else, John? 486 00:17:52,551 --> 00:17:54,517 I love you. 487 00:17:56,413 --> 00:17:57,758 - I'm sorry. 488 00:17:57,827 --> 00:17:59,827 What was that? 489 00:17:59,896 --> 00:18:01,586 - I love you, buddy. 490 00:18:01,655 --> 00:18:04,586 And I'm so proud of you. 491 00:18:04,655 --> 00:18:08,724 [dramatic music] 492 00:18:08,793 --> 00:18:10,586 - God damn it, Matt. 493 00:18:10,655 --> 00:18:14,034 There's a line, and as usual, 494 00:18:14,103 --> 00:18:16,758 you use those long, repulsive legs 495 00:18:16,827 --> 00:18:19,000 to leap right over it. 496 00:18:19,068 --> 00:18:20,862 I'm your boss, for Christ sake! 497 00:18:20,931 --> 00:18:23,344 I'll say who loves who around here! 498 00:18:23,413 --> 00:18:25,344 And the only thing that I love 499 00:18:25,413 --> 00:18:27,896 is professionalism in the workplace! 500 00:18:27,965 --> 00:18:30,034 So get the fuck out! 501 00:18:30,103 --> 00:18:33,172 And you can forget about re-watching that Thai boys doc! 502 00:18:33,241 --> 00:18:37,655 Because I'm changing the password to Boundaries123! 503 00:18:37,724 --> 00:18:39,310 Oh, damn it. Now he knows the new one. 504 00:18:42,068 --> 00:18:42,827 - You'd be surprised by how many cars 505 00:18:42,896 --> 00:18:44,275 crash into mailboxes, 506 00:18:44,344 --> 00:18:47,586 right up there with fire hydrants and outdoor weddings. 507 00:18:47,655 --> 00:18:50,620 Fortunately, you're covered for all the damages. 508 00:18:50,689 --> 00:18:53,241 You were smart to get that extended warranty. 509 00:18:53,310 --> 00:18:54,448 - I wasn't going to, 510 00:18:54,517 --> 00:18:56,862 but then Debby talked me into it. 511 00:18:56,931 --> 00:18:57,862 [eerie music] 512 00:18:57,931 --> 00:18:59,379 You know Debby, right? 513 00:18:59,448 --> 00:19:01,551 ♪ ♪ 514 00:19:01,620 --> 00:19:04,172 - Yes, I knew Debby. 515 00:19:04,241 --> 00:19:05,862 - Do you know what happened to her? 516 00:19:05,931 --> 00:19:08,586 - The company really doesn't want us to talk about it. 517 00:19:08,655 --> 00:19:10,689 - Why not? What happened? 518 00:19:10,758 --> 00:19:12,586 - I'm sorry, Jacob. I really can't say. 519 00:19:12,655 --> 00:19:15,965 But have I answered all your questions today? 520 00:19:16,034 --> 00:19:18,379 - No, you clearly haven't. 521 00:19:18,448 --> 00:19:20,862 - Well, that's very unfortunate 522 00:19:20,931 --> 00:19:25,034 because customer satisfaction is our number one priority, 523 00:19:25,103 --> 00:19:26,413 and the thing is, you're gonna receive 524 00:19:26,482 --> 00:19:27,758 a survey about your-- - This is for Jacob. 525 00:19:27,827 --> 00:19:28,896 - No! [gunshots] 526 00:19:28,965 --> 00:19:31,241 - And anything less than a five is-- 527 00:19:31,310 --> 00:19:33,068 - Five out of five! 528 00:19:33,137 --> 00:19:35,689 You get a five out of five. 529 00:19:35,758 --> 00:19:37,034 Five out of five! 530 00:19:37,103 --> 00:19:39,517 I'm completely satisfied with my experience, 531 00:19:39,586 --> 00:19:41,551 and I want everyone to know! 532 00:19:41,620 --> 00:19:43,551 Five out of five. Five out of five. 533 00:19:43,620 --> 00:19:45,103 Five out of five. Five out of five. 534 00:19:45,172 --> 00:19:46,689 Five out of five! 535 00:19:46,758 --> 00:19:49,689 [dramatic music] 536 00:19:49,758 --> 00:19:52,793 - Debby Deberson. Wow! 537 00:19:52,862 --> 00:19:55,793 It was not easy tracking you down. 538 00:19:55,862 --> 00:19:57,206 It's quite a game you were running, 539 00:19:57,275 --> 00:20:00,206 masquerading as the five-star employee, 540 00:20:00,275 --> 00:20:01,965 the person on the inside 541 00:20:02,034 --> 00:20:05,517 funneling cars to a ring of thieves. 542 00:20:05,586 --> 00:20:09,655 - At last, we've caught the queen of car lot larceny. 543 00:20:09,724 --> 00:20:11,241 Want to know how we finally did it? 544 00:20:11,310 --> 00:20:13,068 - It was Jacob's four-star review, wasn't it? 545 00:20:13,137 --> 00:20:14,689 - No. 546 00:20:14,758 --> 00:20:17,551 Actually, it was... 547 00:20:17,620 --> 00:20:19,551 just one star. 548 00:20:19,620 --> 00:20:22,517 This was a blue 2020 Jupiter Scimitar 549 00:20:22,586 --> 00:20:25,551 that we recovered from a boat headed to Venezuela. 550 00:20:25,620 --> 00:20:29,689 And from there, we just put all the pieces together. 551 00:20:29,758 --> 00:20:31,241 - Hey, Agent Roman? 552 00:20:31,310 --> 00:20:32,862 - Yeah? 553 00:20:32,931 --> 00:20:35,000 - Good job. 554 00:20:35,068 --> 00:20:36,275 - Oh. 555 00:20:36,344 --> 00:20:37,862 [laughs] 556 00:20:37,931 --> 00:20:40,793 [gunshots] 557 00:20:45,551 --> 00:20:47,793 - Five out of five. 558 00:20:47,862 --> 00:20:48,793 - Sorry I'm late. [gunshot] 559 00:20:48,862 --> 00:20:50,931 [groans] 560 00:20:52,517 --> 00:20:54,448 - Make that six out of five. 561 00:20:54,517 --> 00:20:57,448 [dramatic music] 562 00:20:57,517 --> 00:21:04,586 ♪ ♪ 563 00:21:10,034 --> 00:21:12,965 [dramatic distorted music] 564 00:21:13,034 --> 00:21:20,034 ♪ ♪ 39137

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