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1
00:00:01,602 --> 00:00:02,701
Irvine: I've visited hundreds
of restaurants
2
00:00:02,703 --> 00:00:03,602
and have impacted
so many lives...
3
00:00:03,604 --> 00:00:04,670
Oh, my god!
4
00:00:04,672 --> 00:00:06,271
...But I've never
seen it like this.
5
00:00:06,273 --> 00:00:07,873
Facing some serious challenges.
6
00:00:07,875 --> 00:00:09,508
Hundreds and thousands
of restaurants
7
00:00:09,510 --> 00:00:12,578
are closing, and millions
of people are out of work.
8
00:00:12,580 --> 00:00:14,813
You feel hopeless, helpless.
9
00:00:14,815 --> 00:00:17,683
Irvine:
The restaurants and families
we've helped have been hit hard.
10
00:00:17,685 --> 00:00:19,651
I have nothing
if we lose this.
11
00:00:19,653 --> 00:00:22,054
For me, this pandemic
is very personal.
12
00:00:22,056 --> 00:00:23,188
All right. Pack it up.
13
00:00:23,190 --> 00:00:25,324
So I'm loading
a small crew onto buses,
14
00:00:25,326 --> 00:00:26,759
and we're hitting the road
to help
15
00:00:26,761 --> 00:00:28,560
a "restaurant impossible"
family
16
00:00:28,562 --> 00:00:30,863
reopen safely and successfully.
17
00:00:30,865 --> 00:00:32,564
It's a protocol.
It's a system.
18
00:00:32,566 --> 00:00:34,967
A lot to do
in a very short amount of time.
19
00:00:34,969 --> 00:00:36,368
It's like a brand-new day.
20
00:00:36,370 --> 00:00:38,103
It's gonna take
a lot of hard work,
21
00:00:38,105 --> 00:00:41,106
but restaurants can bring
communities together,
22
00:00:41,108 --> 00:00:45,344
and together
we will bring them back.
23
00:00:45,346 --> 00:00:47,446
Let's get back to work.
24
00:00:47,448 --> 00:00:52,351
♪♪
25
00:00:52,353 --> 00:00:55,687
here it is.
[ laughs ] wow.
26
00:00:55,689 --> 00:00:58,757
So this is gonna be our home
for the next month.
27
00:00:58,759 --> 00:01:01,960
We have 12 crew members.
Six people on each bus.
28
00:01:01,962 --> 00:01:04,696
Social distancing. You can see
the whole crew wearing masks.
29
00:01:04,698 --> 00:01:06,765
We're gonna visit as many
"restaurant impossible"
30
00:01:06,767 --> 00:01:09,802
family members
as we can in four weeks.
31
00:01:09,804 --> 00:01:12,838
All right. Come on in, guys.
First and foremost,
32
00:01:12,840 --> 00:01:16,975
I wanna say thank you for
volunteering for this mission.
33
00:01:16,977 --> 00:01:19,111
We've all been affected
by covid-19.
34
00:01:19,113 --> 00:01:21,180
Every one of us.
We've been stuck at home
35
00:01:21,182 --> 00:01:22,881
doing the same thing,
trying to stay safe.
36
00:01:22,883 --> 00:01:24,783
We know that
it's been tough for us.
37
00:01:24,785 --> 00:01:26,685
But think about the restaurants
that we have helped
38
00:01:26,687 --> 00:01:28,887
over the past 10 years.
39
00:01:28,889 --> 00:01:31,056
The fear, the trepidation.
40
00:01:31,058 --> 00:01:32,424
11 million folks
41
00:01:32,426 --> 00:01:35,694
in the hospitality industry
have been devastated.
42
00:01:35,696 --> 00:01:38,230
And together, us 12,
we're gonna try
43
00:01:38,232 --> 00:01:40,599
and change their fortunes.
44
00:01:40,601 --> 00:01:42,568
Look at us.
Look at the distance we are.
45
00:01:42,570 --> 00:01:43,836
Look at the masks
we're wearing.
46
00:01:43,838 --> 00:01:45,804
The protocols have changed,
47
00:01:45,806 --> 00:01:47,906
but the mission stays the same.
48
00:01:47,908 --> 00:01:50,442
It's to make sure we can help
the restaurant owners,
49
00:01:50,444 --> 00:01:54,046
their families, and the
communities that they live in.
50
00:01:54,048 --> 00:01:55,581
Let's get back to work.
[ applause ]
51
00:01:55,583 --> 00:01:58,584
woman: Yeah!
52
00:01:58,586 --> 00:02:00,119
All right.
Let's get out of here.
53
00:02:00,121 --> 00:02:02,888
♪♪
54
00:02:02,890 --> 00:02:05,290
[ engine starts ]
55
00:02:05,292 --> 00:02:07,693
♪♪
56
00:02:07,695 --> 00:02:10,963
[ horn honking ]
57
00:02:10,965 --> 00:02:14,133
first up on this road trip
is rossini's in ridgeland,
58
00:02:14,135 --> 00:02:17,536
mississippi, where I met
owners lori and tony.
59
00:02:17,538 --> 00:02:18,837
We were there last year,
60
00:02:18,839 --> 00:02:21,907
and they were aggressive towards
each other and the staff.
61
00:02:21,909 --> 00:02:23,408
They were failing
in their marriage.
62
00:02:23,410 --> 00:02:26,145
And the place, well [sighs]
before I even walked
63
00:02:26,147 --> 00:02:28,780
in the door
was at breaking point for them.
64
00:02:28,782 --> 00:02:29,815
♪♪
65
00:02:29,817 --> 00:02:31,350
[ glass shattering ]
woman: Uh-oh.
66
00:02:31,352 --> 00:02:32,484
Oh! There we go.
67
00:02:32,486 --> 00:02:33,752
You've got to change.
68
00:02:33,754 --> 00:02:36,555
Stop feeling sorry for
yourself and let's fix it.
69
00:02:36,557 --> 00:02:37,689
All right.
70
00:02:37,691 --> 00:02:38,857
When I go back there now,
71
00:02:38,859 --> 00:02:40,259
I don't know
what I'm gonna find.
72
00:02:40,261 --> 00:02:41,326
I really don't.
73
00:02:45,833 --> 00:02:49,468
After robert left, I would say
eventually we got up
74
00:02:49,470 --> 00:02:52,137
to 35% increase in business.
75
00:02:52,139 --> 00:02:57,242
Then, of course, the covid
thing started, and then bam!
76
00:02:57,244 --> 00:02:59,678
And that just kind of
wiped it all out.
77
00:02:59,680 --> 00:03:01,547
Lori: For about a month
and a half,
78
00:03:01,549 --> 00:03:05,484
we had literally no income,
but we still had to pay rent,
79
00:03:05,486 --> 00:03:09,221
utilities, taxes.
Doesn't go away.
80
00:03:09,223 --> 00:03:13,192
We still have to pay it,
and we couldn't.
81
00:03:13,194 --> 00:03:15,994
People are still somewhat
skeptical.
82
00:03:15,996 --> 00:03:18,397
And they're afraid to come out.
They're not coming out.
83
00:03:18,399 --> 00:03:20,799
It's really hard
to make enough money
84
00:03:20,801 --> 00:03:25,404
to pay everything and everyone
and still remain open.
85
00:03:25,406 --> 00:03:26,872
The rate we're going at
right now,
86
00:03:26,874 --> 00:03:29,675
I would say
probably at the best
87
00:03:29,677 --> 00:03:31,610
we have six weeks.
88
00:03:31,612 --> 00:03:34,880
And it's just -- it's sad.
89
00:03:34,882 --> 00:03:36,682
It's very sad.
90
00:03:36,684 --> 00:03:39,184
♪♪
91
00:03:39,186 --> 00:03:43,488
the fact that both of these
folks admitted their own faults
92
00:03:43,490 --> 00:03:46,325
and changed their own behavior
93
00:03:46,327 --> 00:03:48,460
is why we're heading
back there now,
94
00:03:48,462 --> 00:03:50,629
because we care about them.
95
00:03:50,631 --> 00:03:52,164
But so much has happened
since then.
96
00:03:52,166 --> 00:03:56,134
Should be interesting
to revisit. Let's watch.
97
00:03:56,136 --> 00:03:58,203
♪♪
98
00:03:58,205 --> 00:03:59,238
oh, thank you.
99
00:03:59,240 --> 00:04:00,405
We appreciate
you being here.
100
00:04:00,407 --> 00:04:03,642
The name of the restaurant
is rossini.
101
00:04:03,644 --> 00:04:07,946
Tony and I bought the restaurant
from my father back in 2000,
102
00:04:07,948 --> 00:04:10,816
and everything was great
for 12 years.
103
00:04:10,818 --> 00:04:12,951
It was new.
It was exciting.
104
00:04:12,953 --> 00:04:16,788
I loved it, but business has
slowed down tremendously.
105
00:04:16,790 --> 00:04:18,824
I go to bed at night
wondering if
106
00:04:18,826 --> 00:04:22,894
I'm gonna get a phone call about
a bill I haven't paid.
107
00:04:22,896 --> 00:04:25,230
It's a nightmare.
108
00:04:25,232 --> 00:04:28,000
We are probably looking at
about three or four months
109
00:04:28,002 --> 00:04:31,136
before we would have to
shut the doors.
110
00:04:31,138 --> 00:04:33,005
We're 86'd on soup.
111
00:04:33,007 --> 00:04:34,673
Credit cards are maxed.
112
00:04:34,675 --> 00:04:38,543
Can't buy my wife presents
on her birthday or something,
113
00:04:38,545 --> 00:04:42,447
and if this place goes under,
we also lose the house.
114
00:04:42,449 --> 00:04:45,784
Tony has never been one
that can handle stress.
115
00:04:45,786 --> 00:04:48,020
Shut up! Get out!
116
00:04:48,022 --> 00:04:49,588
He can be hurtful.
117
00:04:49,590 --> 00:04:53,091
The stress of the finances
and the way business is,
118
00:04:53,093 --> 00:04:55,494
I get highly irate very quickly.
119
00:04:55,496 --> 00:04:56,695
If people are that stupid,
120
00:04:56,697 --> 00:04:58,263
they kind of deserve
what they get.
121
00:04:58,265 --> 00:05:00,299
Oh, wow! I'm sure
everybody heard that one.
122
00:05:00,301 --> 00:05:03,135
I haven't seen tony happy
and himself
123
00:05:03,137 --> 00:05:05,337
in a very, very long time.
124
00:05:05,339 --> 00:05:09,708
I miss him.
I miss my best friend.
125
00:05:09,710 --> 00:05:12,577
If we lost everything,
126
00:05:12,579 --> 00:05:15,480
would tony and I still
be able to fix ourselves?
127
00:05:15,482 --> 00:05:18,650
That's a fear.
128
00:05:18,652 --> 00:05:20,919
And one of the reasons I'm
so afraid of losing the place
129
00:05:20,921 --> 00:05:23,255
because I don't know
what it would do to us.
130
00:05:23,257 --> 00:05:25,324
♪♪
131
00:05:25,326 --> 00:05:26,658
tony:
It's embarrassing to watch.
132
00:05:26,660 --> 00:05:29,094
Seeing what I'd done to lori
and made her feel
133
00:05:29,096 --> 00:05:31,630
was just -- doesn't make you
feel real good.
134
00:05:31,632 --> 00:05:35,167
Lori was an emotional wreck.
135
00:05:35,169 --> 00:05:37,703
Tony, on the other hand,
was just angry.
136
00:05:37,705 --> 00:05:39,137
I pretty much know that
137
00:05:39,139 --> 00:05:43,475
if that restaurant went under,
they would not be together.
138
00:05:43,477 --> 00:05:47,412
Most restaurants I've visited
had a few cleanliness issues,
139
00:05:47,414 --> 00:05:51,416
but rossini's took the prize for
the dirtiest I've ever seen.
140
00:05:51,418 --> 00:05:53,185
The bar is filthy.
141
00:05:53,187 --> 00:05:55,253
It's disgusting.
142
00:05:55,255 --> 00:05:58,757
Oh, yummy!
143
00:05:58,759 --> 00:06:00,325
Come here!
144
00:06:00,327 --> 00:06:05,564
So that is where the gun
sits in for your drinks.
145
00:06:05,566 --> 00:06:08,166
♪♪
146
00:06:08,168 --> 00:06:09,735
I mean, just look at this.
147
00:06:09,737 --> 00:06:10,869
That's salmonella.
148
00:06:10,871 --> 00:06:12,437
That's what this is.
149
00:06:12,439 --> 00:06:16,975
I hope that I don't find that
when I get back there today,
150
00:06:16,977 --> 00:06:18,744
because if I do,
151
00:06:18,746 --> 00:06:22,180
this bus is turning around
and going to the next stop.
152
00:06:23,083 --> 00:06:25,250
Oh!
153
00:06:25,252 --> 00:06:27,519
♪♪
154
00:06:27,521 --> 00:06:29,287
[ gagging ]
155
00:06:29,289 --> 00:06:32,791
♪♪
156
00:06:32,793 --> 00:06:37,896
that's where I literally heaved
and almost lost my breakfast.
157
00:06:37,898 --> 00:06:40,031
In fact,
I think I did lose my breakfast.
158
00:06:40,033 --> 00:06:42,801
You didn't see it,
but I threw up in a bucket.
159
00:06:42,803 --> 00:06:45,971
Lori! Tony!
Is this how it is always?
160
00:06:45,973 --> 00:06:48,039
Yes, sir.
161
00:06:48,041 --> 00:06:50,609
Nobody likes to be told
what they're doing wrong,
162
00:06:50,611 --> 00:06:53,311
much less in front
of millions of people.
163
00:06:53,313 --> 00:06:56,047
Look at this.
This is air blowing over food
164
00:06:56,049 --> 00:06:57,916
that's open.
This is your restaurant
165
00:06:57,918 --> 00:06:59,684
that you sell food in
that you're happy
166
00:06:59,686 --> 00:07:01,386
because it's your name.
167
00:07:01,388 --> 00:07:02,654
No, I'm not happy about it.
168
00:07:02,656 --> 00:07:05,357
Everything in that kitchen
sucked.
169
00:07:05,359 --> 00:07:06,758
And I was so angry.
170
00:07:06,760 --> 00:07:08,059
And, I mean,
I feel it right now.
171
00:07:08,061 --> 00:07:10,729
I'm getting all, like...
Just watching this.
172
00:07:10,731 --> 00:07:12,564
But why have you done anything
about it then?
173
00:07:12,566 --> 00:07:14,366
I've tried to.
Where? Where?
174
00:07:14,368 --> 00:07:15,534
I don't have
any damn help.
175
00:07:15,536 --> 00:07:18,203
You're lazy. You're lazy.
176
00:07:18,205 --> 00:07:19,571
Both of you.
And you want me
177
00:07:19,573 --> 00:07:22,574
to fix your restaurant
because you can't do it.
178
00:07:22,576 --> 00:07:26,111
Lori and tony had let the
restaurant fall so far apart
179
00:07:26,113 --> 00:07:28,079
I needed to sit down
and dig deeper
180
00:07:28,081 --> 00:07:30,115
into
how they got where they are.
181
00:07:30,117 --> 00:07:33,018
[ sighs ]
182
00:07:33,020 --> 00:07:35,253
how has this restaurant
affected your relationship?
183
00:07:35,255 --> 00:07:38,089
[ voice breaking ] I feel like
I've lost my best friend.
184
00:07:40,160 --> 00:07:41,626
It's okay.
185
00:07:41,628 --> 00:07:42,761
Why do you feel that?
186
00:07:42,763 --> 00:07:46,965
'cause
I don't feel the closeness.
187
00:07:46,967 --> 00:07:48,233
Do you still love her?
188
00:07:48,235 --> 00:07:51,036
Yes, I still love her.
Do you still love him?
189
00:07:51,038 --> 00:07:53,171
So what's got in the way?
The restaurant?
190
00:07:53,173 --> 00:07:55,640
♪♪
191
00:07:55,642 --> 00:07:58,210
the restaurant, me.
192
00:07:58,212 --> 00:07:59,544
When you see
her like this,
193
00:07:59,546 --> 00:08:00,812
what does that make you feel?
194
00:08:00,814 --> 00:08:02,647
It makes me feel horrible.
195
00:08:02,649 --> 00:08:04,583
So what are you gonna do
about it?
196
00:08:04,585 --> 00:08:07,586
Right now your marriage
looks like it's broken
197
00:08:07,588 --> 00:08:08,987
as much as the business.
198
00:08:08,989 --> 00:08:11,656
[ sniffles ]
199
00:08:11,658 --> 00:08:13,692
all right.
Here's what I'm gonna do.
200
00:08:13,694 --> 00:08:16,595
I want to do a service.
201
00:08:16,597 --> 00:08:17,762
How are y'all doing?
202
00:08:17,764 --> 00:08:19,197
Woman:
Welcome. Welcome.
203
00:08:19,199 --> 00:08:22,434
Irvine: Once service started,
things didn't get any better.
204
00:08:22,436 --> 00:08:23,802
I mean, there's so many
205
00:08:23,804 --> 00:08:25,971
violations
of the health code here
206
00:08:25,973 --> 00:08:27,472
I want to scream.
207
00:08:27,474 --> 00:08:28,673
And the hits keep coming.
208
00:08:28,675 --> 00:08:31,476
Look at all -- oh.
209
00:08:31,478 --> 00:08:33,712
You've got an infestation
of cockroach here.
210
00:08:33,714 --> 00:08:36,681
Oh! There we go. Here you go,
you little monkey.
211
00:08:36,683 --> 00:08:38,083
Big problem.
212
00:08:38,085 --> 00:08:40,018
They weren't monkeys.
They were cockroaches --
213
00:08:40,020 --> 00:08:41,987
and a lot of them.
214
00:08:41,989 --> 00:08:43,788
Irvine: Hey, tony?
Chef?
215
00:08:43,790 --> 00:08:45,156
Do you know this?
216
00:08:45,158 --> 00:08:46,491
What's that, chef?
217
00:08:46,493 --> 00:08:48,393
Oh, this.
218
00:08:48,395 --> 00:08:50,095
No, I did not.
219
00:08:50,097 --> 00:08:54,132
There was just so much filth
and so much disarray
220
00:08:54,134 --> 00:08:57,168
I didn't feel comfortable
feeding the guests.
221
00:08:57,170 --> 00:09:00,071
And I always use this term
"you're gonna kill somebody."
222
00:09:00,073 --> 00:09:03,375
this was the one restaurant
that could possibly happen.
223
00:09:03,377 --> 00:09:05,343
Guys, shut it down.
Shut it down.
224
00:09:05,345 --> 00:09:07,279
It's not right.
Shut it down.
225
00:09:07,281 --> 00:09:09,848
Tony, you go out
and tell the guests.
226
00:09:09,850 --> 00:09:11,583
Yes, sir.
227
00:09:11,585 --> 00:09:13,785
Excuse me, folks.
228
00:09:13,787 --> 00:09:17,122
I apologize, but my kitchen
is not clean enough
229
00:09:17,124 --> 00:09:19,491
to be serving y'all food
that I feel comfortable
230
00:09:19,493 --> 00:09:20,592
sending out to y'all.
231
00:09:20,594 --> 00:09:22,894
So I apologize,
but kitchen's closed.
232
00:09:22,896 --> 00:09:25,297
Hope to see y'all again
sometime. Hopefully.
233
00:09:25,299 --> 00:09:28,967
Shutting service down
was very difficult for me.
234
00:09:28,969 --> 00:09:32,571
It made us feel like failures.
We were failures.
235
00:09:32,573 --> 00:09:34,906
I'm just burned out.
236
00:09:34,908 --> 00:09:37,642
You want to close it down
and not do it anymore?
237
00:09:37,644 --> 00:09:41,346
I can tell them all
to leave right now,
238
00:09:41,348 --> 00:09:43,915
and we'll shut the doors
permanently.
239
00:09:43,917 --> 00:09:45,216
You think about it.
240
00:09:45,218 --> 00:09:46,618
I'll give you a few minutes
to think about it.
241
00:09:46,620 --> 00:09:48,019
We either make
a fresh start here,
242
00:09:48,021 --> 00:09:49,554
or I'll tell them
to all get out right now,
243
00:09:49,556 --> 00:09:50,822
and we're done.
244
00:09:50,824 --> 00:09:59,664
♪♪
245
00:09:59,666 --> 00:10:01,132
and that was
the do-or-die moment.
246
00:10:01,134 --> 00:10:07,205
"do I continue, or do I go away
into the night ashamed?"
247
00:10:07,207 --> 00:10:08,640
big moment.
248
00:10:08,642 --> 00:10:12,677
I'd been in the kitchen by
myself for two and a half years.
249
00:10:12,679 --> 00:10:15,413
Everything all of the sudden,
it was just like,
250
00:10:15,415 --> 00:10:16,815
"yeah.
251
00:10:16,817 --> 00:10:18,183
You need to stop."
252
00:10:18,185 --> 00:10:21,519
but I've got to get slapped
in the face sometimes.
253
00:10:21,521 --> 00:10:23,888
What's the matter?
What are you doing?
254
00:10:23,890 --> 00:10:26,391
Trying to decide
if I even deserve a chance.
255
00:10:26,393 --> 00:10:27,926
Do you want the chance?
256
00:10:27,928 --> 00:10:29,227
Can you change?
257
00:10:29,229 --> 00:10:31,529
I want the chance.
And yeah, I can change.
258
00:10:31,531 --> 00:10:33,198
Then grow up then.
259
00:10:33,200 --> 00:10:34,599
You've got to change.
260
00:10:34,601 --> 00:10:37,936
And it starts with being nice
to your wife, number one.
261
00:10:37,938 --> 00:10:41,439
Because that's
your backbone here.
262
00:10:41,441 --> 00:10:44,209
She needs you as much
as you need her, right?
263
00:10:44,211 --> 00:10:46,444
Yeah.
You don't think you do,
but believe me, you do.
264
00:10:46,446 --> 00:10:47,879
No,
I need her more than anything.
265
00:10:47,881 --> 00:10:50,915
So stop feeling sorry for
yourself and let's fix it.
266
00:10:50,917 --> 00:10:52,317
All right.
267
00:10:52,319 --> 00:10:54,152
My wife, gail,
always says to me,
268
00:10:54,154 --> 00:10:56,354
"they don't need
your tough love right now.
269
00:10:56,356 --> 00:10:58,123
What they need is love."
270
00:10:58,125 --> 00:10:59,557
no.
271
00:10:59,559 --> 00:11:01,926
Grow up. Man up. Move on.
272
00:11:04,331 --> 00:11:08,466
I love you. I'm sorry
that I let this get like this.
273
00:11:08,468 --> 00:11:11,336
I want to fix it.
274
00:11:11,338 --> 00:11:14,773
I want to prove to you that I
can do it and I deserve you.
275
00:11:14,775 --> 00:11:16,307
It meant the world.
276
00:11:16,309 --> 00:11:19,811
It meant the world that
he did want to make this work.
277
00:11:19,813 --> 00:11:22,614
It's really sweet to watch.
278
00:11:22,616 --> 00:11:26,084
I get so tied up in the moment
because I start to care.
279
00:11:26,086 --> 00:11:29,187
But wow.
280
00:11:29,189 --> 00:11:31,056
I'm so glad
they didn't pack it in.
281
00:11:31,058 --> 00:11:34,292
Well, I'm glad now. I just hope
I'm glad when I get there.
282
00:11:34,294 --> 00:11:38,263
♪♪
283
00:11:38,265 --> 00:11:40,965
we did not realize
how bad things were.
284
00:11:40,967 --> 00:11:42,133
Tony:
I don't know what to do.
285
00:11:42,135 --> 00:11:44,035
You can't sit back and
wait for it to come to you.
286
00:11:44,037 --> 00:11:45,937
You have to go out
and get it.
287
00:11:45,939 --> 00:11:47,338
Ohh.
288
00:11:50,711 --> 00:11:53,478
♪♪
289
00:11:53,480 --> 00:11:55,914
irvine: I'm on a mission with my
"restaurant impossible" crew.
290
00:11:55,916 --> 00:11:58,750
We're racing across the country
to revisit restaurants
291
00:11:58,752 --> 00:12:01,586
and help them survive
the covid-19 restrictions.
292
00:12:01,588 --> 00:12:03,888
I'm three hours away
from rossini's in ridgeland,
293
00:12:03,890 --> 00:12:05,924
mississippi,
on my way to offer guidance
294
00:12:05,926 --> 00:12:07,425
to owners tony and lori,
295
00:12:07,427 --> 00:12:09,594
who are desperately
fighting to stay open.
296
00:12:09,596 --> 00:12:12,330
Right now, I'm watching
the episode of my first visit
297
00:12:12,332 --> 00:12:14,165
to refresh my memory.
298
00:12:14,167 --> 00:12:17,469
Well, obviously there's
a lot going on this morning.
299
00:12:17,471 --> 00:12:18,870
I normally taste the food,
300
00:12:18,872 --> 00:12:22,107
but because of infestation
of cockroaches,
301
00:12:22,109 --> 00:12:25,510
the ceiling, I do not feel
comfortable eating the food.
302
00:12:25,512 --> 00:12:28,646
I have to bring in an
exterminator, a cleaning crew.
303
00:12:28,648 --> 00:12:30,048
That's number one.
304
00:12:30,050 --> 00:12:31,816
Number two,
meeting tom and taniya.
305
00:12:31,818 --> 00:12:34,686
The restaurant is "italian."
306
00:12:34,688 --> 00:12:37,155
so you have to think
of big ways, right?
307
00:12:37,157 --> 00:12:38,356
Look at the size
of this restaurant.
308
00:12:38,358 --> 00:12:39,424
Taniya: It's huge.
Tom: It's huge.
309
00:12:39,426 --> 00:12:40,992
All right.
Lori, tony,
310
00:12:40,994 --> 00:12:43,228
get the staff in here
and all the volunteers, please.
311
00:12:43,230 --> 00:12:44,729
Let's go.
Get the volunteers.
312
00:12:44,731 --> 00:12:46,331
All the tables. All the chairs.
-Come on, guys.
313
00:12:46,333 --> 00:12:47,465
Let's go.
-Everything goes out.
314
00:12:47,467 --> 00:12:49,000
Tom:
Stack them all out front.
315
00:12:49,002 --> 00:12:51,035
♪♪
316
00:12:51,037 --> 00:12:52,771
I realized that if I was
gonna have any chance
317
00:12:52,773 --> 00:12:54,239
of fixing this restaurant,
318
00:12:54,241 --> 00:12:56,274
tony was gonna have to deal
with his anger
319
00:12:56,276 --> 00:12:58,209
and the damage he'd done to
his marriage.
320
00:12:58,211 --> 00:12:59,377
For you to be successful,
321
00:12:59,379 --> 00:13:02,413
you've got to calm down
that aggressive nature,
322
00:13:02,415 --> 00:13:04,149
because I'm gonna try
and put systems in place
323
00:13:04,151 --> 00:13:06,084
that will stop you getting
frustrated.
324
00:13:06,086 --> 00:13:07,719
When was the last time
you actually sat down
325
00:13:07,721 --> 00:13:11,256
and communicated or went out
for a meal or a movie
326
00:13:11,258 --> 00:13:14,325
or -- just the two of you?
327
00:13:14,327 --> 00:13:17,095
I can't tell you.
I don't remember.
328
00:13:17,097 --> 00:13:18,630
I'm gonna have you cook
a meal
329
00:13:18,632 --> 00:13:23,234
from here with love
and passion for your wife.
330
00:13:23,236 --> 00:13:24,903
Okay?
331
00:13:24,905 --> 00:13:26,404
All right, good.
332
00:13:26,406 --> 00:13:28,139
He pulled me off to the side,
333
00:13:28,141 --> 00:13:32,210
and I actually felt
like he actually gave a damn.
334
00:13:32,212 --> 00:13:35,713
And I thought the whole date
part of it was dumb.
335
00:13:35,715 --> 00:13:38,917
It ended up turning out
he was right.
336
00:13:38,919 --> 00:13:40,251
♪♪
337
00:13:40,253 --> 00:13:42,821
irvine: This is probably
the most important meal
338
00:13:42,823 --> 00:13:45,623
I think he's ever gonna cook
in his life.
339
00:13:45,625 --> 00:13:46,891
Yes.
It is.
340
00:13:46,893 --> 00:13:52,430
I want you to reconnect
like this was your first date.
341
00:13:52,432 --> 00:13:55,333
Be honest
and be real with each other.
342
00:13:55,335 --> 00:13:59,003
Thank you.
We'll get through it, okay?
343
00:13:59,005 --> 00:14:02,640
Me, it's just my anger.
It's simple.
344
00:14:02,642 --> 00:14:07,679
I've always felt that I wasn't
good enough for anything.
345
00:14:07,681 --> 00:14:09,614
Including you.
346
00:14:09,616 --> 00:14:12,750
And I put that
on other people.
347
00:14:12,752 --> 00:14:14,085
It's not their fault.
348
00:14:14,087 --> 00:14:15,220
It's on me.
349
00:14:15,222 --> 00:14:18,189
And I have to deal with that
in a better way.
350
00:14:18,191 --> 00:14:19,591
We have to
help each other.
351
00:14:19,593 --> 00:14:23,428
I agree, we do, because
we haven't been good at that.
352
00:14:23,430 --> 00:14:24,729
No.
353
00:14:24,731 --> 00:14:26,431
Being able
to talk to tony like that,
354
00:14:26,433 --> 00:14:29,167
I saw in his eyes the person
that I had lost
355
00:14:29,169 --> 00:14:30,668
and
that I was trying to get back.
356
00:14:30,670 --> 00:14:33,771
I knew that
we were gonna be okay.
357
00:14:33,773 --> 00:14:36,941
Irvine: Once tony and lori's
relationship was on the mend,
358
00:14:36,943 --> 00:14:39,644
I was ready to move forward
with a brand-new rossini's.
359
00:14:39,646 --> 00:14:42,947
After 16 hours of cleaning,
the kitchen was up to code.
360
00:14:42,949 --> 00:14:44,449
I want to show you
a couple of dishes
361
00:14:44,451 --> 00:14:46,551
that I think we should be
putting on the menu.
362
00:14:46,553 --> 00:14:48,086
Pork chop pizzaiola.
363
00:14:48,088 --> 00:14:49,821
And I was eager to show tony
and lori
364
00:14:49,823 --> 00:14:52,290
some new and exciting dishes
that they could add
365
00:14:52,292 --> 00:14:53,691
to their menu.
366
00:14:53,693 --> 00:14:54,993
-Damn.
-That's phenomenal.
367
00:14:54,995 --> 00:14:56,294
Those flavors are great.
368
00:14:56,296 --> 00:14:58,029
Irvine:
Next, I showed tony a twist
369
00:14:58,031 --> 00:15:00,198
on a traditional italian dish.
370
00:15:00,200 --> 00:15:02,700
Cajun risotto.
-That's very good.
371
00:15:02,702 --> 00:15:05,203
That is better than 95%
of red beans
372
00:15:05,205 --> 00:15:08,439
and rice I've had in my life.
373
00:15:08,441 --> 00:15:10,541
Irvine: After I introduced tony
and lori to some new ideas
374
00:15:10,543 --> 00:15:13,211
in the back of the house,
I couldn't wait to show them
375
00:15:13,213 --> 00:15:17,482
what was new
about the front of the house.
376
00:15:17,484 --> 00:15:22,387
Are you ready to see
the new rossini restaurant?
377
00:15:22,389 --> 00:15:25,690
-Please.
-Yes.
378
00:15:25,692 --> 00:15:27,659
Open your eyes.
379
00:15:27,661 --> 00:15:29,827
[ gasps ]
oh.
380
00:15:31,765 --> 00:15:39,871
♪♪
381
00:15:39,873 --> 00:15:43,875
it's my favorite moment
of every episode,
382
00:15:43,877 --> 00:15:47,111
and it never gets old,
it never gets old.
383
00:15:47,113 --> 00:15:49,747
Lori: I can't even describe
the words it felt
384
00:15:49,749 --> 00:15:52,383
when tony and I walked in
and opened our eyes.
385
00:15:52,385 --> 00:15:55,286
It was more than
we could have hoped for.
386
00:15:55,288 --> 00:15:57,755
I mean, it was just --
it was fabulous.
387
00:15:57,757 --> 00:16:01,192
Every single thing
is amazing.
388
00:16:01,194 --> 00:16:02,927
Oh, my gosh.
389
00:16:02,929 --> 00:16:03,995
♪♪
390
00:16:03,997 --> 00:16:05,163
thank you.
391
00:16:05,165 --> 00:16:07,398
♪♪
392
00:16:07,400 --> 00:16:09,033
I get so emotional
when we see these
393
00:16:09,035 --> 00:16:11,102
because we changed
somebody's life
394
00:16:11,104 --> 00:16:12,904
and it's a pretty good feeling.
395
00:16:12,906 --> 00:16:18,343
What you did for us
just, for us, meant so much.
396
00:16:18,345 --> 00:16:21,179
I would have been happy
with just that.
397
00:16:21,181 --> 00:16:26,718
And then this on top of it.
I could have never imagined.
398
00:16:26,720 --> 00:16:27,852
Thanks, chef.
399
00:16:27,854 --> 00:16:28,987
I believe in you.
400
00:16:28,989 --> 00:16:30,955
Y'all come on in.
401
00:16:30,957 --> 00:16:33,091
Can you believe this?
This is great.
402
00:16:33,093 --> 00:16:35,159
It's brighter, cleaner --
403
00:16:35,161 --> 00:16:38,329
very clean --
compared to yesterday.
404
00:16:38,331 --> 00:16:39,464
It's beautiful.
405
00:16:39,466 --> 00:16:42,367
One risotto. Tony.
Why are you so calm?
406
00:16:42,369 --> 00:16:43,634
Look. Look!
'cause I'm happy.
407
00:16:43,636 --> 00:16:45,236
'cause I'm happy.
408
00:16:45,238 --> 00:16:48,406
I'm happy.
I'm inspired to cook food again.
409
00:16:48,408 --> 00:16:50,375
And I'm having a good time.
410
00:16:50,377 --> 00:16:51,843
Thank you.
Thank you, robert.
411
00:16:51,845 --> 00:16:54,145
Appreciate it.
-Thank you.
412
00:16:54,147 --> 00:16:59,150
Just that moment is worth
the two days of hard work.
413
00:16:59,152 --> 00:17:02,220
This just goes to show
that love will conquer all.
414
00:17:02,222 --> 00:17:03,521
And I hope when
we get back there,
415
00:17:03,523 --> 00:17:05,490
I'm gonna see more of this.
416
00:17:05,492 --> 00:17:08,026
Right now, we're
in ridgeland, mississippi,
417
00:17:08,028 --> 00:17:09,627
heading to rossini's.
418
00:17:09,629 --> 00:17:13,498
And I've done my research,
and I printed out the whole list
419
00:17:13,500 --> 00:17:14,899
of what we have to take care of.
420
00:17:14,901 --> 00:17:17,668
So in mississippi,
no more than 50% capacity
421
00:17:17,670 --> 00:17:20,371
in seating, have to --
social distance
422
00:17:20,373 --> 00:17:22,173
is 6 feet apart
from each other.
423
00:17:22,175 --> 00:17:23,674
Employees are required to wear
their masks
424
00:17:23,676 --> 00:17:24,876
throughout their shift.
425
00:17:24,878 --> 00:17:26,611
I don't know what
they're doing right now,
426
00:17:26,613 --> 00:17:28,913
whether they're following
the guidelines of cdc
427
00:17:28,915 --> 00:17:31,883
and the state.
If they don't, nobody comes in.
428
00:17:31,885 --> 00:17:34,552
The restaurant closes.
Everybody loses their job.
429
00:17:34,554 --> 00:17:36,454
That's how important
these rules are.
430
00:17:36,456 --> 00:17:39,190
Stress can make things unravel
really quickly.
431
00:17:39,192 --> 00:17:41,592
And the times we are in
right now are so stressful.
432
00:17:41,594 --> 00:17:44,495
They're the worst I've ever seen
for the restaurant industry.
433
00:17:44,497 --> 00:17:47,465
My biggest concern right now
is that tony and lori,
434
00:17:47,467 --> 00:17:48,699
because of covid-19,
435
00:17:48,701 --> 00:17:50,468
have slipped back
into their old ways
436
00:17:50,470 --> 00:17:53,871
of not running
the restaurant correctly.
437
00:17:53,873 --> 00:17:55,506
The questions I have are,
438
00:17:55,508 --> 00:17:57,875
is the relationship
still doing well?
439
00:17:57,877 --> 00:17:59,377
Are they helping their staff
440
00:17:59,379 --> 00:18:01,079
and running
the restaurant correctly?
441
00:18:01,081 --> 00:18:02,647
And the most important thing --
442
00:18:02,649 --> 00:18:04,916
is the cleanliness
still the same
443
00:18:04,918 --> 00:18:07,251
as when I left it?
I don't know if it is.
444
00:18:07,253 --> 00:18:08,920
We're gonna find out
really soon.
445
00:18:08,922 --> 00:18:10,588
♪♪
446
00:18:14,527 --> 00:18:16,094
[ horn honking ]
447
00:18:17,964 --> 00:18:19,330
so I'm gonna see lori and tony
448
00:18:19,332 --> 00:18:23,034
right now in the restaurant.
But before I do, remember,
449
00:18:23,036 --> 00:18:26,070
we've all been tested --
the covid-19 test
450
00:18:26,072 --> 00:18:27,538
and the antibody test,
451
00:18:27,540 --> 00:18:30,141
so being safe.
452
00:18:35,915 --> 00:18:39,150
♪♪
453
00:18:39,152 --> 00:18:40,451
okay. There's nobody
in the restaurant,
454
00:18:40,453 --> 00:18:45,123
so I can remove my mask.
455
00:18:45,125 --> 00:18:47,425
The gun looks beautifully clean
right now.
456
00:18:47,427 --> 00:18:50,795
The refrigerator is beautiful.
457
00:18:50,797 --> 00:18:53,331
This is what
we didn't have before.
458
00:18:53,333 --> 00:18:56,000
Health department permit --
an "a."
459
00:18:56,002 --> 00:18:57,668
this restaurant
would never have seen
460
00:18:57,670 --> 00:19:01,739
an "a" rating in their lifetime
if we had not been here.
461
00:19:01,741 --> 00:19:04,008
Oh, look. I love this.
462
00:19:04,010 --> 00:19:05,743
I don't like that
they put blue tape like this.
463
00:19:05,745 --> 00:19:08,312
There's a better way
of doing it than this.
464
00:19:08,314 --> 00:19:13,317
But they're socially distancing
the tables for guests.
465
00:19:13,319 --> 00:19:15,453
I don't know how
they're doing financially,
466
00:19:15,455 --> 00:19:16,888
but I'm gonna say this --
467
00:19:16,890 --> 00:19:19,323
the restaurant looks great.
They've got the "a" rating.
468
00:19:19,325 --> 00:19:22,527
The place is immaculate.
That's a good sign.
469
00:19:22,529 --> 00:19:24,762
Tony! Lori!
470
00:19:24,764 --> 00:19:26,464
I'm here!
471
00:19:26,466 --> 00:19:28,132
I'm gonna stand
over this way.
472
00:19:28,134 --> 00:19:30,968
You're gonna walk and sit in
those two chairs with the "x."
473
00:19:30,970 --> 00:19:33,437
then I'm socially distanced,
and you can take your masks off
474
00:19:33,439 --> 00:19:34,839
so I can talk to you.
475
00:19:34,841 --> 00:19:37,375
I want to virtually
hug you right now.
476
00:19:37,377 --> 00:19:38,075
[ laughs ]
477
00:19:38,077 --> 00:19:40,511
seriously give you this.
478
00:19:40,513 --> 00:19:42,213
Take your mask off.
You can take it off, yeah.
479
00:19:42,215 --> 00:19:43,614
We're giving it back.
480
00:19:43,616 --> 00:19:46,017
Oh, it was a long bus drive
481
00:19:46,019 --> 00:19:48,052
for me
from florida, for sure.
482
00:19:48,054 --> 00:19:51,722
What was it like having me
in your world for two days?
483
00:19:51,724 --> 00:19:53,090
The original show.
484
00:19:53,092 --> 00:19:55,159
It was
a nightmare come true.
485
00:19:55,161 --> 00:19:57,328
A nightmare come true.
Oh, I love that.
486
00:19:57,330 --> 00:20:02,500
We did not realize
how bad things were until you
487
00:20:02,502 --> 00:20:03,568
threw it at us.
488
00:20:03,570 --> 00:20:07,038
Your relationship
was on rocky ground.
489
00:20:07,040 --> 00:20:08,239
That's an understatement.
490
00:20:08,241 --> 00:20:09,874
Correct.
We actually talk.
491
00:20:09,876 --> 00:20:11,075
We don't argue. We talk.
492
00:20:11,077 --> 00:20:13,010
You mean -- like,
you mean talk to each other?
493
00:20:13,012 --> 00:20:14,812
Yes.
You look completely different.
494
00:20:14,814 --> 00:20:17,648
I'm gonna tell you.
Your smile and effervescence.
495
00:20:17,650 --> 00:20:19,517
It's because I've got
my best friend back.
496
00:20:19,519 --> 00:20:21,552
Right.
497
00:20:21,554 --> 00:20:24,288
We just celebrated
our 20th wedding anniversary
498
00:20:24,290 --> 00:20:25,656
this past Saturday.
499
00:20:25,658 --> 00:20:29,160
Honestly, I do believe
if you hadn't come
500
00:20:29,162 --> 00:20:32,230
and helped us last August,
501
00:20:32,232 --> 00:20:34,031
we wouldn't have celebrated
20 years
502
00:20:34,033 --> 00:20:36,934
this past Saturday.
503
00:20:36,936 --> 00:20:38,703
What about
the debts on the credit card
504
00:20:38,705 --> 00:20:41,405
and your house and the --
where's all that right now?
505
00:20:41,407 --> 00:20:45,109
The house is not tied to it
anymore.
506
00:20:45,111 --> 00:20:47,345
We have paid down
some of the credit cards.
507
00:20:47,347 --> 00:20:51,315
Okay. What was your average
monthly revenue before we came?
508
00:20:51,317 --> 00:20:52,717
$20,000 a month.
A month, before you came.
509
00:20:52,719 --> 00:20:55,186
And then when we left,
how did that change?
510
00:20:55,188 --> 00:20:58,256
The first couple months,
it jumped...
511
00:20:58,258 --> 00:21:01,759
About 35% to 40%.
35% to 40%.
512
00:21:01,761 --> 00:21:03,794
And then obviously,
covid-19 came in,
513
00:21:03,796 --> 00:21:05,463
swept the legs from under you.
514
00:21:05,465 --> 00:21:06,764
And you were just getting
just getting...
515
00:21:06,766 --> 00:21:09,634
Just getting back. Back.
Back?
516
00:21:09,636 --> 00:21:13,604
And then it hits, and you have
to close your restaurant.
517
00:21:13,606 --> 00:21:14,905
For about
a month and a half,
518
00:21:14,907 --> 00:21:16,974
we had literally no income.
519
00:21:16,976 --> 00:21:18,676
Did you do takeout?
520
00:21:18,678 --> 00:21:21,178
We did takeout
for about a week and a half.
521
00:21:21,180 --> 00:21:23,281
It wasn't enough money
to even turn the lights on.
522
00:21:23,283 --> 00:21:26,884
You just stopped it completely.
Just stopped it completely.
523
00:21:26,886 --> 00:21:29,620
I don't think I would have done
that, but okay.
524
00:21:29,622 --> 00:21:35,259
We had a lot to overcome about
reputations with the filthiness,
525
00:21:35,261 --> 00:21:38,529
and a lot of people didn't want
to come in here because of that.
526
00:21:38,531 --> 00:21:40,665
So what have you done to let
people know
527
00:21:40,667 --> 00:21:42,033
that you've got an "a"
528
00:21:42,035 --> 00:21:46,270
and you clean, and the customer-
or consumer-confidence piece?
529
00:21:46,272 --> 00:21:47,505
I don't know what to do.
530
00:21:47,507 --> 00:21:49,540
This is the way
things are going.
531
00:21:49,542 --> 00:21:50,975
Okay.
I just don't know.
532
00:21:50,977 --> 00:21:54,078
Okay. What about your website?
You put it all on your website?
533
00:21:54,080 --> 00:21:55,446
We don't have a website.
534
00:21:55,448 --> 00:21:57,882
What do you mean,
you don't have a website?
535
00:21:57,884 --> 00:22:01,519
The guy moved out of town,
the guy that managed it.
536
00:22:01,521 --> 00:22:05,589
Never gave me passwords or
anything on how to get into it.
537
00:22:05,591 --> 00:22:09,093
And so, therefore,
we don't have a website.
538
00:22:09,095 --> 00:22:11,262
Okay, that's not good.
539
00:22:11,264 --> 00:22:15,166
Right now, social media is
a big impact on your business.
540
00:22:15,168 --> 00:22:18,703
If I'm not here to help you,
how long do you think
541
00:22:18,705 --> 00:22:20,304
you would stay open?
542
00:22:20,306 --> 00:22:21,972
Maybe six, eight weeks.
543
00:22:21,974 --> 00:22:24,241
Six or eight weeks.
Maybe.
544
00:22:24,243 --> 00:22:26,977
I come in here every day
and just sit
545
00:22:26,979 --> 00:22:30,181
and try to figure out,
"is this worth it?
546
00:22:30,183 --> 00:22:33,117
Should I even try
to push through this?"
547
00:22:33,119 --> 00:22:35,319
you feel hopeless,
helpless.
548
00:22:35,321 --> 00:22:37,221
You know, we're losing
our baby.
549
00:22:37,223 --> 00:22:39,390
'cause
this is our baby.
550
00:22:39,392 --> 00:22:40,758
I feel that stress.
551
00:22:40,760 --> 00:22:42,893
I know it can beat you up
a bit.
552
00:22:42,895 --> 00:22:44,395
Believe me.
553
00:22:44,397 --> 00:22:46,163
How are the people
when they come in?
554
00:22:46,165 --> 00:22:48,265
Because you're open now,
right?
555
00:22:48,267 --> 00:22:50,334
I mean, do they feel
comfortable?
556
00:22:50,336 --> 00:22:54,138
Yes, they do. Our staff
wears masks and gloves.
557
00:22:54,140 --> 00:22:56,440
Good.
Disinfecting tables
558
00:22:56,442 --> 00:22:59,176
two, three times a shift,
plus the end of the night.
559
00:22:59,178 --> 00:23:00,745
And these are things
that we should be telling
560
00:23:00,747 --> 00:23:03,381
the people on your website
that you don't have.
561
00:23:03,383 --> 00:23:06,083
Right.
I think it's good
for them to see
562
00:23:06,085 --> 00:23:08,152
that you're
taking the extra precaution.
563
00:23:08,154 --> 00:23:10,354
But, remember, you have --
and you just said to me.
564
00:23:10,356 --> 00:23:12,857
You have a reputation -- I
presume you still have it now --
565
00:23:12,859 --> 00:23:14,225
for a dirty kitchen.
566
00:23:14,227 --> 00:23:16,060
We've got to change
that reputation.
567
00:23:16,062 --> 00:23:17,161
We've got
to figure it out now
568
00:23:17,163 --> 00:23:20,398
because six to eight weeks is,
it's over.
569
00:23:20,400 --> 00:23:22,833
I'm here to help you do that.
Right?
570
00:23:22,835 --> 00:23:24,368
But I want to know
that you've bought
571
00:23:24,370 --> 00:23:25,870
into the same thing, right?
572
00:23:25,872 --> 00:23:27,971
That you haven't given up.
No.
573
00:23:27,973 --> 00:23:30,040
Right?
Because you can't sit back
574
00:23:30,042 --> 00:23:31,142
and wait for it
to come to you.
575
00:23:31,144 --> 00:23:35,513
You have to go out
and get it.
576
00:23:35,515 --> 00:23:38,015
All right. I couldn't try
the food last time, right?
577
00:23:38,017 --> 00:23:40,418
No, you couldn't.
Because we shut
the kitchen down.
578
00:23:40,420 --> 00:23:43,621
Yes.
I want to try
your food for once.
579
00:23:43,623 --> 00:23:46,023
You go and start cooking.
Give me a...
580
00:23:46,025 --> 00:23:49,026
[ laughs ]
581
00:23:49,028 --> 00:23:50,961
irvine:
It's great to see tony and lori
582
00:23:50,963 --> 00:23:53,664
and listen to how
they have become a great family
583
00:23:53,666 --> 00:23:56,300
and the unit's back together
since we were here last time.
584
00:23:56,302 --> 00:23:59,503
But what concerns me a lot
is, "a," no website.
585
00:23:59,505 --> 00:24:03,207
There's no to-go menu,
or there's no to-go period,
586
00:24:03,209 --> 00:24:05,509
which is another revenue stream
for the restaurant.
587
00:24:05,511 --> 00:24:07,912
And they haven't really been
that proactive
588
00:24:07,914 --> 00:24:11,782
in helping themselves.
That concerns me a little.
589
00:24:11,784 --> 00:24:14,051
We're gonna start
fixing that right now.
590
00:24:14,053 --> 00:24:18,255
So, matty, grab ryan.
Come over here, please.
591
00:24:18,257 --> 00:24:19,590
I need you
to start figuring out,
592
00:24:19,592 --> 00:24:22,426
how do we start
a website for rossini's?
593
00:24:22,428 --> 00:24:24,195
You've got less than a day
to do it.
594
00:24:24,197 --> 00:24:26,397
So you're gonna have to --
right now.
595
00:24:26,399 --> 00:24:29,467
We'll start the website, I'm
gonna try the food next,
596
00:24:29,469 --> 00:24:33,270
and we'll go from there.
597
00:24:33,272 --> 00:24:35,773
All right.
So what do we have here?
598
00:24:35,775 --> 00:24:38,642
I have chicken parmesan with
risotto and green beans,
599
00:24:38,644 --> 00:24:41,278
a meat lasagna,
and shrimp and grits.
600
00:24:41,280 --> 00:24:43,347
All right.
So this is the chicken, right?
Right.
601
00:24:43,349 --> 00:24:46,050
After my first visit, tony added
some of his own dishes
602
00:24:46,052 --> 00:24:47,785
to the menus I put in place.
603
00:24:47,787 --> 00:24:49,220
So this is the first time
604
00:24:49,222 --> 00:24:51,789
I've ever tasted
any of his original food.
605
00:24:51,791 --> 00:24:53,491
The stakes are high.
His food needs
606
00:24:53,493 --> 00:24:55,926
to be good enough to keep
the customers coming back.
607
00:24:55,928 --> 00:24:58,762
Otherwise, increased marketing
and to-go orders won't be able
608
00:24:58,764 --> 00:25:00,764
to keep rossini's doors open.
609
00:25:00,766 --> 00:25:02,333
Okay. Shrimp and grits.
610
00:25:02,335 --> 00:25:04,268
Now, you know I'm a master
at shrimp and grits, right?
611
00:25:04,270 --> 00:25:07,071
♪♪
612
00:25:07,073 --> 00:25:09,640
the meat lasagna.
613
00:25:09,642 --> 00:25:11,642
♪♪
614
00:25:11,644 --> 00:25:14,078
ah.
615
00:25:14,080 --> 00:25:16,280
♪♪
616
00:25:16,282 --> 00:25:17,548
all right.
617
00:25:17,550 --> 00:25:22,553
♪♪
618
00:25:25,358 --> 00:25:26,857
♪♪
619
00:25:26,859 --> 00:25:28,993
irvine: I'm helping rossini's
restaurant in ridgeland,
620
00:25:28,995 --> 00:25:32,496
mississippi, recover
after closing due to covid-19.
621
00:25:32,498 --> 00:25:34,932
If they don't drastically change
what they're doing,
622
00:25:34,934 --> 00:25:38,168
they'll have to shut down
their doors in six weeks.
623
00:25:38,170 --> 00:25:40,538
My goals are to build up
their takeout business
624
00:25:40,540 --> 00:25:42,506
and give them
an online presence.
625
00:25:42,508 --> 00:25:44,008
But if tony's food
isn't good enough,
626
00:25:44,010 --> 00:25:45,876
my advice and a website
627
00:25:45,878 --> 00:25:48,745
won't help save tony
from losing their livelihood.
628
00:25:48,747 --> 00:25:54,018
♪♪
629
00:25:54,020 --> 00:25:57,922
well, I got to tell you, that's
the best shrimp and grits
630
00:25:57,924 --> 00:26:01,058
I've ever had in my life.
631
00:26:01,060 --> 00:26:03,594
The grits are beautifully
creamy and nicely cooked.
632
00:26:03,596 --> 00:26:06,130
And I am not an excitable guy
with food.
633
00:26:06,132 --> 00:26:09,300
That sauce,
I will probably steal from you.
634
00:26:09,302 --> 00:26:11,435
If you bottled that sauce,
635
00:26:11,437 --> 00:26:13,370
you could sell that sauce
on its own.
636
00:26:13,372 --> 00:26:15,172
That sauce is to die for.
It really is.
637
00:26:15,174 --> 00:26:16,307
I appreciate that very much.
638
00:26:16,309 --> 00:26:18,409
The meat lasagna
is off the charts.
639
00:26:18,411 --> 00:26:21,912
I mean, these two,
these are winners.
640
00:26:21,914 --> 00:26:24,114
Thank you.
Risotto's really good.
641
00:26:24,116 --> 00:26:27,351
Chicken's cooked nicely.
The sauce is really good.
642
00:26:27,353 --> 00:26:31,822
So how do I take this and
deliver it to somebody out there
643
00:26:31,824 --> 00:26:35,359
and deliver it
in a format that travels?
644
00:26:35,361 --> 00:26:37,928
How do we do that?
645
00:26:37,930 --> 00:26:40,464
Tony's food is amazing,
but we still need to figure out
646
00:26:40,466 --> 00:26:43,133
how to get it to the customers.
I need to find a way
647
00:26:43,135 --> 00:26:45,803
to get him back in
the takeout game in a big way
648
00:26:45,805 --> 00:26:47,638
if we're gonna save
his restaurant.
649
00:26:47,640 --> 00:26:50,841
♪♪
650
00:26:50,843 --> 00:26:51,875
excuse me for a minute.
651
00:26:51,877 --> 00:26:52,977
I've got
another thought.
652
00:26:52,979 --> 00:26:54,478
Just stay there
for a second.
653
00:26:54,480 --> 00:26:56,413
Matty!
654
00:26:56,415 --> 00:26:58,515
I've got a job for you.
655
00:26:58,517 --> 00:27:00,017
I want you
to start looking online
656
00:27:00,019 --> 00:27:01,919
for an industrial freezer
657
00:27:01,921 --> 00:27:05,089
that can replace
this white freezer in here,
658
00:27:05,091 --> 00:27:07,858
that can fit a lot of products,
okay?
Perfect.
659
00:27:07,860 --> 00:27:09,760
What did robert say
about the food?
660
00:27:09,762 --> 00:27:12,396
That the shrimp and grits
and the lasagna were good.
661
00:27:12,398 --> 00:27:13,998
But he kept going back
for the sauce
662
00:27:14,000 --> 00:27:16,233
on the shrimp and grits.
Nice.
663
00:27:16,235 --> 00:27:17,901
Irvine:
If we could take those dishes
664
00:27:17,903 --> 00:27:21,705
and make them frozen dishes,
you know,
665
00:27:21,707 --> 00:27:25,943
like you do at a supermarket,
to sell as finishing dishes.
666
00:27:25,945 --> 00:27:28,679
You know, we'll give you
a bottle of wine maybe.
667
00:27:28,681 --> 00:27:29,847
And I got to think
about this more.
668
00:27:29,849 --> 00:27:32,750
But a bottle of wine,
a lasagna, the salad
669
00:27:32,752 --> 00:27:34,818
and the dressing to go with it,
and off you go.
670
00:27:34,820 --> 00:27:36,453
And then come up
with some type of menu
671
00:27:36,455 --> 00:27:40,290
and marketing plan to move
this restaurant forward.
672
00:27:40,292 --> 00:27:42,893
Because right now,
six weeks from now,
673
00:27:42,895 --> 00:27:46,697
we will be not a restaurant.
It will be closed.
674
00:27:46,699 --> 00:27:48,332
Hey, guys, come in here
for a second.
675
00:27:48,334 --> 00:27:50,034
This is tony and lori's
last chance
676
00:27:50,036 --> 00:27:51,702
to take hold of their destiny.
677
00:27:51,704 --> 00:27:54,138
I can give them the way
to save the restaurant,
678
00:27:54,140 --> 00:27:56,173
but they need
to take ownership of it
679
00:27:56,175 --> 00:27:57,841
if it's going to be successful.
680
00:27:57,843 --> 00:28:02,246
I got to say, guys, I'm shocked
and excited about the food.
681
00:28:02,248 --> 00:28:04,515
Now I want to focus
on the business.
682
00:28:04,517 --> 00:28:07,584
One of the things
that I want you to do
683
00:28:07,586 --> 00:28:09,787
is start thinking
about marketing ideas.
684
00:28:09,789 --> 00:28:14,692
How do we portion sell
not only food, but...
685
00:28:14,694 --> 00:28:16,593
That we're clean? You've got
to be really creative.
686
00:28:16,595 --> 00:28:17,928
Don't stand in this box
687
00:28:17,930 --> 00:28:19,430
and think,
"that's what we used to do,"
688
00:28:19,432 --> 00:28:22,766
is good enough anymore,
because we know it's not, right?
689
00:28:22,768 --> 00:28:24,401
Your homework tonight.
690
00:28:24,403 --> 00:28:25,736
I want you to go
to a supermarket.
691
00:28:25,738 --> 00:28:28,639
I want you to sort of go all
the ready-prepared foods
692
00:28:28,641 --> 00:28:30,240
that people are buying
693
00:28:30,242 --> 00:28:32,843
to come up
with some ideas and menu ideas.
694
00:28:32,845 --> 00:28:35,079
Yes, we've got some there,
but we need more.
695
00:28:35,081 --> 00:28:37,614
We need to make a menu.
Right? Great job.
696
00:28:37,616 --> 00:28:38,849
I will see you tomorrow.
697
00:28:38,851 --> 00:28:40,617
-Thank you.
-Thank you, chef.
698
00:28:40,619 --> 00:28:43,754
Irvine: For me, this is tony and
lori's do-or-die moment.
699
00:28:43,756 --> 00:28:46,457
I've given them the challenge
to bring me great ideas
700
00:28:46,459 --> 00:28:48,425
to show me they're willing
to do the hard work
701
00:28:48,427 --> 00:28:51,562
it'll take to make
rossini's a success again.
702
00:28:51,564 --> 00:28:54,064
But if they're not all in,
then six weeks from now,
703
00:28:54,066 --> 00:28:55,699
the doors will close forever.
704
00:28:55,701 --> 00:29:01,905
♪♪
705
00:29:01,907 --> 00:29:04,475
it's day 2, and it's time
to find out if tony and lori
706
00:29:04,477 --> 00:29:07,544
have put in some real time
and effort into their homework.
707
00:29:07,546 --> 00:29:10,047
If they didn't do the work,
then rossini's will just be
708
00:29:10,049 --> 00:29:14,184
another closed business
due to covid-19.
709
00:29:14,186 --> 00:29:15,819
Good morning.
Good morning.
710
00:29:15,821 --> 00:29:17,087
You're gonna
take your masks off.
711
00:29:17,089 --> 00:29:18,956
We're outside
in this beautiful weather.
712
00:29:18,958 --> 00:29:20,758
Thank you.
Okay.
713
00:29:20,760 --> 00:29:22,793
Homework for you was?
714
00:29:22,795 --> 00:29:25,162
To come up
with marketing ideas.
715
00:29:25,164 --> 00:29:26,897
Okay, let's share them.
What are they?
716
00:29:26,899 --> 00:29:31,168
Number one first would be,
if you refer a new customer,
717
00:29:31,170 --> 00:29:34,471
you get 25%
off your next visit.
718
00:29:34,473 --> 00:29:36,640
Okay. Loyalty program.
Yes. Okay.
719
00:29:36,642 --> 00:29:40,811
Buy an appetizer
and get a free glass of wine.
720
00:29:40,813 --> 00:29:42,913
That one I love. Okay.
721
00:29:42,915 --> 00:29:44,648
How do we get that out
to the people?
722
00:29:44,650 --> 00:29:48,619
I'll have a connection
with a local radio station.
723
00:29:48,621 --> 00:29:51,255
All great stuff. Okay.
724
00:29:51,257 --> 00:29:53,524
Tony,
I said to you last night,
725
00:29:53,526 --> 00:29:55,926
"look at what people
are buying in supermarkets --
726
00:29:55,928 --> 00:29:57,961
ready-prepared food."
did you do that?
727
00:29:57,963 --> 00:30:00,531
Yes, I did.
What was
the biggest thing you saw?
728
00:30:00,533 --> 00:30:01,799
Yeah, I saw a lot of people
729
00:30:01,801 --> 00:30:04,034
going to
a mexican-style lasagna.
730
00:30:04,036 --> 00:30:06,436
I'd never seen
anything like it.
731
00:30:06,438 --> 00:30:08,472
Really interesting. Okay.
732
00:30:08,474 --> 00:30:11,608
You made shrimp and grits
that I loved.
733
00:30:11,610 --> 00:30:13,577
And I told you
to bottle the sauce.
734
00:30:13,579 --> 00:30:15,946
I actually have a friend
that has a restaurant,
735
00:30:15,948 --> 00:30:17,447
and they bottle
some of their stuff.
736
00:30:17,449 --> 00:30:19,349
I'm supposed to get with him
this coming week.
737
00:30:19,351 --> 00:30:20,751
All right. Well done.
738
00:30:20,753 --> 00:30:25,088
All's I'm trying to do
is push you to get out of a box.
739
00:30:25,090 --> 00:30:27,057
Irvine: Tony and lori
knocked it out of the park.
740
00:30:27,059 --> 00:30:28,592
Lori's got some great ideas.
741
00:30:28,594 --> 00:30:31,061
And tony's afterhours field trip
showed me
742
00:30:31,063 --> 00:30:33,397
that they were fully committed
to the restaurant's success.
743
00:30:33,399 --> 00:30:35,699
And now I'm ready to help them
get there.
744
00:30:35,701 --> 00:30:38,135
Okay. When we go inside,
745
00:30:38,137 --> 00:30:39,269
I'm gonna join you
in the kitchen,
746
00:30:39,271 --> 00:30:41,505
and we're gonna start thinking
about food.
747
00:30:41,507 --> 00:30:42,773
Yes, sir.
748
00:30:42,775 --> 00:30:45,409
♪♪
749
00:30:45,411 --> 00:30:47,644
remember,
chicken is the highlight.
750
00:30:47,646 --> 00:30:50,013
Ho ho ho! Yes!
751
00:30:50,015 --> 00:30:51,148
Open your eyes.
752
00:30:51,150 --> 00:30:54,318
Ohh, my goodness.
753
00:30:54,320 --> 00:30:57,287
Oh, hell no.
Oh, hell yeah.
754
00:31:00,092 --> 00:31:01,658
♪♪
755
00:31:01,660 --> 00:31:04,027
irvine: I'm at rossini's
in ridgeland, mississippi,
756
00:31:04,029 --> 00:31:05,429
helping owners tony and lori
757
00:31:05,431 --> 00:31:08,432
rebuild after
the covid-19 shutdown.
758
00:31:08,434 --> 00:31:10,934
I'm doing everything I can
to get their customers confident
759
00:31:10,936 --> 00:31:12,002
in their restaurant.
760
00:31:12,004 --> 00:31:14,238
To start
a website for rossini's.
761
00:31:14,240 --> 00:31:17,541
Including a testimonial
on my own social media page.
762
00:31:17,543 --> 00:31:19,176
You've got
to come to rossini's.
763
00:31:19,178 --> 00:31:22,379
Tony has done
an amazing job cleaning.
764
00:31:22,381 --> 00:31:24,915
He's a good leader.
He's a great boss.
765
00:31:24,917 --> 00:31:28,118
And by the way,
I got to try his food today.
766
00:31:28,120 --> 00:31:29,953
It's 11 out of 10.
767
00:31:29,955 --> 00:31:33,023
If you haven't tried it,
you've got to come to rossini's.
768
00:31:33,025 --> 00:31:35,259
I've come up with an idea
that will sell frozen meals
769
00:31:35,261 --> 00:31:37,327
that
families can prepare at home.
770
00:31:37,329 --> 00:31:39,596
It could be a big moneymaker
for them.
771
00:31:39,598 --> 00:31:41,732
I've even come up with a name
for the service --
772
00:31:41,734 --> 00:31:43,500
rossini's at home.
773
00:31:43,502 --> 00:31:46,403
But I thought of two kind of
different ways
774
00:31:46,405 --> 00:31:49,473
to sell your product
and to make sure
775
00:31:49,475 --> 00:31:51,575
that the food would travel.
776
00:31:51,577 --> 00:31:53,810
So we'd start with lasagna
that you would normally make,
777
00:31:53,812 --> 00:31:56,580
except this time I made it
kind of a cajun style.
778
00:31:56,582 --> 00:31:58,115
I've already started
to build it.
779
00:31:58,117 --> 00:32:00,183
I'm not gonna teach you
how to make lasagna
780
00:32:00,185 --> 00:32:03,453
because yours was spectacular
yesterday, and I mean that.
781
00:32:03,455 --> 00:32:04,721
Oh, thank you.
Right?
782
00:32:04,723 --> 00:32:08,558
So if I make a tray
like this, before it goes out,
783
00:32:08,560 --> 00:32:10,994
I put a top on it like this.
784
00:32:10,996 --> 00:32:14,298
Cajun lasagna take-home dinner
includes a salad
785
00:32:14,300 --> 00:32:17,334
with all my accompaniments,
my dressing, garlic bread,
786
00:32:17,336 --> 00:32:19,002
my lasagna to go.
787
00:32:19,004 --> 00:32:21,338
Two meals
for a family of four.
788
00:32:21,340 --> 00:32:25,208
The cost is $12.
We're selling it at 48 bucks.
789
00:32:25,210 --> 00:32:27,144
Ooh!
790
00:32:27,146 --> 00:32:28,745
I want you at the end of this
791
00:32:28,747 --> 00:32:31,281
to come up with 15
different types of lasagna.
792
00:32:31,283 --> 00:32:32,549
You make a great one.
793
00:32:32,551 --> 00:32:34,918
But what happens if we have
a lasagna of the week?
794
00:32:34,920 --> 00:32:36,420
Yeah, just change it up.
795
00:32:36,422 --> 00:32:38,021
It would be
a great revenue stream
796
00:32:38,023 --> 00:32:40,824
not only just to compensate
what we have,
797
00:32:40,826 --> 00:32:43,593
but just to go past
what we were already.
798
00:32:43,595 --> 00:32:45,595
Did you see a glint
of excitement there?
799
00:32:45,597 --> 00:32:47,664
But not the same lasagna
each week.
800
00:32:47,666 --> 00:32:49,833
And the beautiful thing
is, you can freeze everything.
801
00:32:49,835 --> 00:32:51,535
Right? You're not losing
the product.
802
00:32:51,537 --> 00:32:52,803
I'm not losing the product.
803
00:32:52,805 --> 00:32:56,039
This makes perfect sense
to me.
804
00:32:56,041 --> 00:32:58,008
It makes perfect sense.
805
00:32:58,010 --> 00:32:59,409
That's one way. Right?
806
00:32:59,411 --> 00:33:03,246
I really liked the chicken
you made yesterday.
807
00:33:03,248 --> 00:33:04,848
But how do you transport it?
808
00:33:04,850 --> 00:33:07,684
So if I finish this and I put
cheese and I put sauce
809
00:33:07,686 --> 00:33:10,187
and I freeze it,
it's gonna be...
It just didn't work right
810
00:33:10,189 --> 00:33:12,422
with the cheese.
Yes!
811
00:33:12,424 --> 00:33:14,725
So imagine this.
Go with me.
812
00:33:14,727 --> 00:33:16,827
Go on this journey.
Okay.
813
00:33:16,829 --> 00:33:19,062
I bought my chicken.
814
00:33:19,064 --> 00:33:21,365
It's already coated.
It's already pan-seared.
815
00:33:21,367 --> 00:33:24,001
But it's not finished.
I've got my sauce, my cheese,
816
00:33:24,003 --> 00:33:26,703
my vegetables in containers
to go just like this.
817
00:33:26,705 --> 00:33:28,772
They're just finishing it
at home.
818
00:33:28,774 --> 00:33:31,208
Irvine:
To show them how easy it is
for people to do it at home,
819
00:33:31,210 --> 00:33:33,143
I'm asking lori
to put the meal together
820
00:33:33,145 --> 00:33:35,078
because she doesn't cook.
821
00:33:35,080 --> 00:33:38,782
We've got the chicken.
Put tomato sauce on top of it.
822
00:33:38,784 --> 00:33:40,851
Now you're gonna put cheese
on it.
823
00:33:40,853 --> 00:33:42,252
Then what does
number five say?
824
00:33:42,254 --> 00:33:43,954
"tell the kids
to set the table."
825
00:33:43,956 --> 00:33:46,189
set the table.
All right. Okay.
826
00:33:46,191 --> 00:33:47,958
And what does this say?
Number six.
827
00:33:47,960 --> 00:33:50,193
"put the chicken in the oven
for 15 minutes
828
00:33:50,195 --> 00:33:52,162
until the cheese
is golden on top."
829
00:33:52,164 --> 00:33:53,663
then you're gonna
turn this pan on.
830
00:33:53,665 --> 00:33:54,731
Put the tomatoes in.
831
00:33:54,733 --> 00:33:56,633
Just want them to blister
a little bit.
832
00:33:56,635 --> 00:34:00,270
Nice.
And we can put broccolini in.
833
00:34:00,272 --> 00:34:01,772
You're a natural at this.
834
00:34:01,774 --> 00:34:03,740
Right now,
tony's all excited.
835
00:34:03,742 --> 00:34:06,476
It's impressive.
All right.
836
00:34:06,478 --> 00:34:08,478
Now you're gonna plate this.
Vegetables.
837
00:34:08,480 --> 00:34:11,214
There you go. Remember, the
chicken is the highlight.
838
00:34:11,216 --> 00:34:12,883
Got it.
Tomato sauce on top of it.
839
00:34:12,885 --> 00:34:14,818
Ho ho ho!
840
00:34:14,820 --> 00:34:17,587
Little parsley there on top.
Chicken parmesan.
841
00:34:17,589 --> 00:34:19,489
You try it.
It looks great.
842
00:34:22,094 --> 00:34:24,928
It's really good.
Chicken's cooked right.
843
00:34:24,930 --> 00:34:26,430
The vegetables are tasty.
844
00:34:26,432 --> 00:34:28,098
I just ate what you cooked.
845
00:34:28,100 --> 00:34:29,633
I can cook.
846
00:34:29,635 --> 00:34:31,368
The parm
that you just did
847
00:34:31,370 --> 00:34:34,104
was only $2 cost to us
per person.
848
00:34:34,106 --> 00:34:35,138
And we only made one there.
849
00:34:35,140 --> 00:34:37,207
But imagine four
pieces of chicken,
850
00:34:37,209 --> 00:34:39,676
four sets of vegetable,
four salads.
851
00:34:39,678 --> 00:34:43,413
$2 cost.
We sell it for $48.
852
00:34:43,415 --> 00:34:46,650
And by the way, you've got
your own little takeout bag.
Thanks.
853
00:34:46,652 --> 00:34:49,252
Lori: How cute.
With the phone number
and everything on.
854
00:34:49,254 --> 00:34:51,788
So tonight we market this
with the people
855
00:34:51,790 --> 00:34:53,557
that come in the restaurant.
Yes.
856
00:34:53,559 --> 00:34:58,128
This is the new
rossini's at home.
857
00:34:58,130 --> 00:34:59,830
-Perfect.
-Very nice.
858
00:34:59,832 --> 00:35:01,098
Right?
859
00:35:01,100 --> 00:35:04,034
His ideas
about rossini at home,
860
00:35:04,036 --> 00:35:06,169
it makes a lot of sense
to me.
861
00:35:06,171 --> 00:35:09,106
I gave up a little too quickly
on the to-gos and stuff,
862
00:35:09,108 --> 00:35:11,208
but now we know
how to do it right.
863
00:35:11,210 --> 00:35:12,442
And we're gonna get it done.
864
00:35:12,444 --> 00:35:14,377
I just think this is
the way forward.
865
00:35:14,379 --> 00:35:15,612
-It makes sense.
-What is it called?
866
00:35:15,614 --> 00:35:17,514
Rossini's at home.
Rossini at home.
867
00:35:17,516 --> 00:35:18,515
I can't hear you!
868
00:35:18,517 --> 00:35:20,217
Both: Rossini at home!
869
00:35:20,219 --> 00:35:24,087
All right,
now I can hear you.
870
00:35:24,089 --> 00:35:25,689
Irvine: We're just an hour away
from opening
871
00:35:25,691 --> 00:35:28,325
the restaurant for dinner.
But before we do,
872
00:35:28,327 --> 00:35:30,560
I have a surprise
for tony and lori
873
00:35:30,562 --> 00:35:31,995
to help them not only survive,
874
00:35:31,997 --> 00:35:34,431
but prosper during
these difficult times.
875
00:35:34,433 --> 00:35:36,233
We're now walking in
through the kitchen door.
876
00:35:36,235 --> 00:35:37,767
Keep your eyes closed.
877
00:35:37,769 --> 00:35:40,370
Keep walking.
Keep walking.
878
00:35:40,372 --> 00:35:42,005
And stop.
879
00:35:42,007 --> 00:35:43,974
You can take your masks off.
880
00:35:43,976 --> 00:35:45,008
Open your eyes.
881
00:35:45,978 --> 00:35:48,812
Ohh, my goodness.
882
00:35:48,814 --> 00:35:51,014
Oh, hell no.
Oh, hell yeah.
883
00:35:54,820 --> 00:35:56,086
♪♪
884
00:35:56,088 --> 00:35:57,487
we're now walking in
through the kitchen door.
885
00:35:57,489 --> 00:35:59,022
Keep your eyes closed.
886
00:35:59,024 --> 00:36:02,192
Irvine: To make tony and lori's
new takeout service a success,
887
00:36:02,194 --> 00:36:05,862
they need to be able to store
a lot of premade frozen meals.
888
00:36:05,864 --> 00:36:08,298
And since their little fridge
isn't up to the task,
889
00:36:08,300 --> 00:36:10,167
it's time to bring
in something that is.
890
00:36:10,169 --> 00:36:11,334
And stop.
891
00:36:11,336 --> 00:36:13,904
You can take your masks off.
892
00:36:13,906 --> 00:36:15,472
Open your eyes.
893
00:36:15,474 --> 00:36:18,341
Ohh, my goodness.
894
00:36:18,343 --> 00:36:21,178
Oh, hell no.
Oh, hell yeah.
895
00:36:21,180 --> 00:36:22,478
♪♪
896
00:36:22,480 --> 00:36:24,047
wow.
Damn.
897
00:36:24,049 --> 00:36:26,650
Irvine: That is
an industrial-sized freezer.
898
00:36:26,652 --> 00:36:29,853
Yeah. Open it. Go ahead and
look at it. Look at it.
899
00:36:29,855 --> 00:36:33,323
You can put over
100 lasagnas, 100 foods.
900
00:36:33,325 --> 00:36:35,292
I mean, that is, cha-ching,
901
00:36:35,294 --> 00:36:37,627
the license
to make money right there.
902
00:36:37,629 --> 00:36:40,630
This is gonna set you on the
road to success with the menu,
903
00:36:40,632 --> 00:36:43,633
the marketing.
Thank you so much.
904
00:36:43,635 --> 00:36:46,236
Irvine: The freezer was exactly
what tony and lori needed
905
00:36:46,238 --> 00:36:48,939
to make sure they could handle
a growing takeout business.
906
00:36:48,941 --> 00:36:51,141
But the service has no chance
to succeed
907
00:36:51,143 --> 00:36:52,776
if no one knows about it.
908
00:36:52,778 --> 00:36:55,111
Come in
a little bit closer.
909
00:36:55,113 --> 00:36:56,546
Well, guess what?
910
00:36:56,548 --> 00:37:01,451
♪♪
911
00:37:01,453 --> 00:37:02,686
-wow!
-Oh!
912
00:37:02,688 --> 00:37:05,822
-You now have your own website.
-A website.
913
00:37:05,824 --> 00:37:07,524
Lori:
Oh, that's wonderful.
914
00:37:09,661 --> 00:37:13,063
Table reservations.
Menu orders.
Wow.
915
00:37:13,065 --> 00:37:17,267
Tells you all about covid-19,
all the things you're doing.
916
00:37:17,269 --> 00:37:20,570
So we're gonna put pictures
in this throughout the day.
917
00:37:20,572 --> 00:37:23,139
-Wow.
-Oh, then it gets better.
918
00:37:23,141 --> 00:37:24,241
The "a"'s up there.
919
00:37:24,243 --> 00:37:25,675
-Wow.
-Nice.
920
00:37:25,677 --> 00:37:28,979
Everybody can see that you're
an "a" rating, right?
921
00:37:28,981 --> 00:37:31,147
That is amazing.
Thank you, chef.
922
00:37:31,149 --> 00:37:32,282
And you don't
have to pay for it.
923
00:37:32,284 --> 00:37:33,783
We've already done it.
Wow.
924
00:37:33,785 --> 00:37:36,086
And it's live today.
925
00:37:36,088 --> 00:37:38,688
That's...
I know you don't like
people crying,
926
00:37:38,690 --> 00:37:41,191
but they're happy tears.
That's okay.
927
00:37:41,193 --> 00:37:43,994
Happy tears. Why?
Why are they happy tears?
928
00:37:43,996 --> 00:37:45,795
Because I'm just so relieved
929
00:37:45,797 --> 00:37:49,266
that you were able
to do this for us.
930
00:37:49,268 --> 00:37:51,868
I think it's so important
that you have one.
931
00:37:51,870 --> 00:37:55,305
♪♪
932
00:37:55,307 --> 00:37:57,841
-I'm sorry.
-No. It's okay.
933
00:38:00,212 --> 00:38:01,778
What do you feel?
934
00:38:01,780 --> 00:38:03,780
Relief, gratitude.
935
00:38:03,782 --> 00:38:05,715
I mean, it's like
a brand-new day.
936
00:38:05,717 --> 00:38:08,985
It's just --
it's -- it's...
937
00:38:08,987 --> 00:38:11,488
It's just an amazing thing.
We appreciate it very much.
938
00:38:11,490 --> 00:38:12,689
Thank you.
939
00:38:12,691 --> 00:38:14,391
All right.
So here's what I want now,
940
00:38:14,393 --> 00:38:16,326
'cause, you know,
we're gonna open soon.
941
00:38:16,328 --> 00:38:19,029
I want the kitchen cleaned
so we can set up for service.
942
00:38:19,031 --> 00:38:22,132
-Yes, sir.
-Okay?
943
00:38:22,134 --> 00:38:23,633
Irvine: We're an hour and a half
from opening,
944
00:38:23,635 --> 00:38:25,735
and we've got a lot
of work to do.
945
00:38:25,737 --> 00:38:27,070
I've got the crew
taking pictures
946
00:38:27,072 --> 00:38:29,606
of the delicious food
to post on the new website,
947
00:38:29,608 --> 00:38:31,374
and although rossini's
is following the state
948
00:38:31,376 --> 00:38:33,543
safety protocols to a "t,"
949
00:38:33,545 --> 00:38:37,614
we're going to go even further.
950
00:38:37,616 --> 00:38:40,317
Brianna, you're the only one
that's clearing tables.
951
00:38:40,319 --> 00:38:41,418
You'll always wear gloves
952
00:38:41,420 --> 00:38:43,420
'cause you're picking up
dirty food.
953
00:38:43,422 --> 00:38:45,088
Irvine:
Tonight is about marketing.
954
00:38:45,090 --> 00:38:47,390
We need to start spreading
the word about tony and lori's
955
00:38:47,392 --> 00:38:49,626
new takeout service and website
956
00:38:49,628 --> 00:38:52,095
in order
to get them back on track.
957
00:38:52,097 --> 00:38:54,798
Just before when you drop
the check, basically,
958
00:38:54,800 --> 00:38:56,633
I want you
to give one of these cards.
959
00:38:56,635 --> 00:38:59,736
It tells the customer about
a new service,
960
00:38:59,738 --> 00:39:01,638
rossini's at home.
961
00:39:01,640 --> 00:39:04,140
Tells you we have a new website
that's up and running.
962
00:39:04,142 --> 00:39:06,443
Really important 'cause
that's gonna help us
963
00:39:06,445 --> 00:39:09,446
get people to order online,
but also come in.
964
00:39:09,448 --> 00:39:10,914
Check the tables
for me again,
965
00:39:10,916 --> 00:39:12,949
make sure they're
all clean.
966
00:39:12,951 --> 00:39:14,918
♪♪
967
00:39:14,920 --> 00:39:16,319
welcome.
968
00:39:16,321 --> 00:39:18,521
Good to see you, too.
Thank you very much.
969
00:39:18,523 --> 00:39:20,323
Irvine: When I arrived
the rossini's yesterday,
970
00:39:20,325 --> 00:39:22,225
I learned that because of
covid-19,
971
00:39:22,227 --> 00:39:24,661
tony and lori
were losing money,
972
00:39:24,663 --> 00:39:26,329
customers, and hope.
973
00:39:26,331 --> 00:39:27,731
Feeling overwhelmed and lost,
974
00:39:27,733 --> 00:39:30,200
they hadn't taken any steps
to turn things around
975
00:39:30,202 --> 00:39:31,935
and had disappeared off the map.
976
00:39:31,937 --> 00:39:34,838
What would everybody
like to drink?
977
00:39:34,840 --> 00:39:36,806
Tonight is the first chance
to show customers
978
00:39:36,808 --> 00:39:39,776
they're going above and beyond
to make them feel safe.
979
00:39:39,778 --> 00:39:42,479
My helper is gonna come
get the empty glasses.
980
00:39:42,481 --> 00:39:44,881
They've gone to leaps and bounds
to do what they can
981
00:39:44,883 --> 00:39:46,816
to make this a clean
environment,
982
00:39:46,818 --> 00:39:49,753
and everything that I've seen
has just been incredible so far.
983
00:39:49,755 --> 00:39:51,387
Irvine: It's also an opportunity
to introduce
984
00:39:51,389 --> 00:39:52,822
the new take-home service
985
00:39:52,824 --> 00:39:55,425
that allows customers to cook
great food that travels...
986
00:39:55,427 --> 00:39:56,893
You can't come to us,
987
00:39:56,895 --> 00:39:58,762
you can have
rossini at home.
988
00:39:58,764 --> 00:40:01,931
You order is just online
at our website.
989
00:40:01,933 --> 00:40:04,434
You can order
the family meals to go.
990
00:40:04,436 --> 00:40:05,835
...And to let everyone know
991
00:40:05,837 --> 00:40:09,072
rossini's is finally online
with a brand-new website.
992
00:40:09,074 --> 00:40:11,641
It's about time they got
a website here.
993
00:40:11,643 --> 00:40:14,677
Doing great, dude.
Doing great.
Thank you.
994
00:40:14,679 --> 00:40:18,148
Now we actually have a plan
to move forward
995
00:40:18,150 --> 00:40:20,617
and not just sit back and wait
for something to happen,
996
00:40:20,619 --> 00:40:22,018
but to make something.
997
00:40:22,020 --> 00:40:24,587
I have a lot of hope,
and there's no way
998
00:40:24,589 --> 00:40:26,923
I could ever actually thank
the man enough
999
00:40:26,925 --> 00:40:28,458
for what he's done for me.
1000
00:40:28,460 --> 00:40:29,692
I'm gonna leave that
with you.
1001
00:40:29,694 --> 00:40:31,594
Lori:
The pressure was intense.
1002
00:40:31,596 --> 00:40:36,433
But once again, he --
that's what robert does.
1003
00:40:36,435 --> 00:40:38,168
He makes it work.
1004
00:40:38,170 --> 00:40:40,837
When I got here, I was already
proud of lori and tony.
1005
00:40:40,839 --> 00:40:42,305
Now I'm even prouder.
1006
00:40:42,307 --> 00:40:45,909
I know they're ready to make
this restaurant a go-to spot,
1007
00:40:45,911 --> 00:40:49,712
as well as a to-go spot,
for years and years to come.
1008
00:40:49,714 --> 00:40:53,683
I wish them the best of luck,
and for all you out there,
1009
00:40:53,685 --> 00:40:56,052
tune in next week.
1010
00:40:56,054 --> 00:41:02,258
♪♪
1011
00:41:02,260 --> 00:41:08,431
♪♪
1012
00:41:12,370 --> 00:41:15,505
♪♪
1013
00:41:15,507 --> 00:41:17,740
man: We have some serious
challenges ahead.
1014
00:41:17,742 --> 00:41:21,144
Woman: I've never been through
anything like this.
1015
00:41:21,146 --> 00:41:22,779
Man #2: We could potentially
lose everything.
1016
00:41:22,781 --> 00:41:24,981
Woman #2: We are at our
breaking point now.
1017
00:41:24,983 --> 00:41:29,819
Woman #3: Our house is tied
to this business.
1018
00:41:29,821 --> 00:41:31,754
Irvine: I want to make sure
that you get back to
1019
00:41:31,756 --> 00:41:33,490
where you need to get back to.
1020
00:41:33,492 --> 00:41:34,958
We'll get through it together.
1021
00:41:34,960 --> 00:41:37,460
I feel like you are
my saving grace, for real.
1022
00:41:37,462 --> 00:41:39,963
I just want to know
that you haven't given up.
1023
00:41:39,965 --> 00:41:42,799
We got to stay and defend
what we invested in.
1024
00:41:42,801 --> 00:41:44,300
Boom!
There it is!
1025
00:41:44,302 --> 00:41:46,035
A lot to do
in a very short amount of time.
1026
00:41:46,037 --> 00:41:49,005
Got to think of ways
to create more revenue.
1027
00:41:49,007 --> 00:41:51,474
-Oh, my god!
-Oh!
1028
00:41:51,476 --> 00:41:54,110
-Holy! Man, look at that.
-This is so good.
1029
00:41:54,112 --> 00:41:58,414
There's no way I could ever
actually thank the man enough.
1030
00:41:58,416 --> 00:42:00,650
Woman #4:
Thank you so much.
1031
00:42:00,652 --> 00:42:03,186
[ engine starts ]
1032
00:42:05,023 --> 00:42:07,290
irvine: "restaurant impossible"
is back in business,
1033
00:42:07,292 --> 00:42:09,826
and we're hitting the road
to help struggling members
1034
00:42:09,828 --> 00:42:11,761
of the "r.I." family overcome
1035
00:42:11,763 --> 00:42:14,731
one of the most challenging
moments of their lives.
1036
00:42:14,733 --> 00:42:17,133
I have nothing
if we lose this.
1037
00:42:17,135 --> 00:42:19,702
It's been real, raw,
and emotional.
1038
00:42:19,704 --> 00:42:22,005
-Am so thankful.
-Oh!
1039
00:42:22,007 --> 00:42:23,506
It's like a brand-new day.
1040
00:42:23,508 --> 00:42:25,775
But there are always stories
behind the stories.
1041
00:42:25,777 --> 00:42:28,545
I had a pretty memorable moment
with you off-camera,
1042
00:42:28,547 --> 00:42:30,914
and I don't know
if you remember.
1043
00:42:30,916 --> 00:42:32,348
-Oh, I do.
-Yeah.
1044
00:42:32,350 --> 00:42:34,450
Irvine: And tonight,
my crew and I are taking you
1045
00:42:34,452 --> 00:42:37,320
behind the scenes to answer
your burning questions,
1046
00:42:37,322 --> 00:42:39,222
reveal never-before-seen
footage...
1047
00:42:39,224 --> 00:42:41,057
And I don't think this even
made the episode.
1048
00:42:41,059 --> 00:42:43,660
Irvine: ...And shares secrets
that no one has ever heard of,
1049
00:42:43,662 --> 00:42:44,794
until now.
1050
00:42:44,796 --> 00:42:46,129
[ gagging ]
1051
00:42:46,131 --> 00:42:47,964
jesse: You were gagging.
I mean, it made me gag.
1052
00:42:47,966 --> 00:42:50,099
I was smelling it, too.
I'm right there.
1053
00:42:50,101 --> 00:42:52,435
Irvine: This is the
"restaurant impossible"
1054
00:42:52,437 --> 00:42:54,137
aftershow.
1055
00:42:54,139 --> 00:42:56,506
So you just watched
the "back to business" episode
1056
00:42:56,508 --> 00:42:57,774
at rossini's.
1057
00:42:57,776 --> 00:43:01,377
Here to help me chat about this,
my trusted team --
1058
00:43:01,379 --> 00:43:03,146
executive producer
jill littman,
1059
00:43:03,148 --> 00:43:05,448
tom bury,
my esteemed builder,
1060
00:43:05,450 --> 00:43:09,619
and the one taniya nayak
to discuss rossini's,
1061
00:43:09,621 --> 00:43:10,920
the original episode
1062
00:43:10,922 --> 00:43:13,656
and probably one of
the most emotional episodes
1063
00:43:13,658 --> 00:43:16,025
that we have ever, ever done
on "restaurant impossible."
1064
00:43:16,027 --> 00:43:18,328
lori:
If we lost everything,
1065
00:43:18,330 --> 00:43:21,798
would tony and still be able
to fix ourselves?
1066
00:43:21,800 --> 00:43:24,867
That's a fear
and one of the reasons
1067
00:43:24,869 --> 00:43:26,169
I'm so afraid
of losing the place,
1068
00:43:26,171 --> 00:43:29,439
because I don't know
what it would do to us.
1069
00:43:29,441 --> 00:43:32,008
I never thought
they were gonna make it
1070
00:43:32,010 --> 00:43:35,545
as a couple, as a marriage,
let alone as a business,
1071
00:43:35,547 --> 00:43:38,247
and to get them
back into business
1072
00:43:38,249 --> 00:43:39,682
was pretty special.
1073
00:43:39,684 --> 00:43:42,352
Robert, I had a pretty memorable
moment with you off-camera,
1074
00:43:42,354 --> 00:43:44,554
and I don't know
if you remember.
1075
00:43:44,556 --> 00:43:47,957
It was so hot, and then
all of a sudden out of nowhere,
1076
00:43:47,959 --> 00:43:50,627
a torrential downpour happens
at the 11th hour.
1077
00:43:50,629 --> 00:43:53,630
We bring everything in to start
setting up the restaurant,
1078
00:43:53,632 --> 00:43:56,132
and there are a few scratches
on the tables.
1079
00:43:56,134 --> 00:43:57,700
Do you remember this, robert?
1080
00:43:57,702 --> 00:43:58,935
Oh, I do.
1081
00:43:58,937 --> 00:44:00,670
He sounds mad
all over again, taniya.
1082
00:44:00,672 --> 00:44:04,774
You were pissed off
because you said,
1083
00:44:04,776 --> 00:44:06,209
and you pulled me aside,
1084
00:44:06,211 --> 00:44:09,278
and there was a big,
ginormous vein
1085
00:44:09,280 --> 00:44:11,547
popping out of your forehead.
1086
00:44:11,549 --> 00:44:15,785
But you're like, "this is 100%
unacceptable, so fix it."
1087
00:44:15,787 --> 00:44:17,487
and I'm, like,
standing there going,
1088
00:44:17,489 --> 00:44:20,323
"I don't even know what to do
to fix the situation."
1089
00:44:20,325 --> 00:44:23,526
but what we ended up doing,
because it was the 11th hour,
1090
00:44:23,528 --> 00:44:26,763
was we put the tables in,
and we told the owners
1091
00:44:26,765 --> 00:44:28,398
that we're gonna send them
new tables
1092
00:44:28,400 --> 00:44:31,434
as soon as we were done with
that dinner service, and we did.
1093
00:44:31,436 --> 00:44:35,405
I know your intentions were not
to scare me or upset me.
1094
00:44:35,407 --> 00:44:37,840
I knew that.
But you pulled me aside,
1095
00:44:37,842 --> 00:44:39,542
and you gave me a big hug,
and you were like,
1096
00:44:39,544 --> 00:44:42,879
"we have to give them
the best of the best."
1097
00:44:42,881 --> 00:44:47,383
so I'll never forget that.
That was a special moment.
1098
00:44:47,385 --> 00:44:48,484
I do remember it.
1099
00:44:48,486 --> 00:44:50,420
I remember it
like it was yesterday.
1100
00:44:50,422 --> 00:44:51,921
And I just don't think
1101
00:44:51,923 --> 00:44:54,724
that people realize
that it's not a job to us.
1102
00:44:54,726 --> 00:44:57,460
It's somebody's livelihood
they were playing with.
1103
00:44:57,462 --> 00:44:59,095
Taniya, what was
your biggest challenge
1104
00:44:59,097 --> 00:45:00,329
in designing this space?
1105
00:45:00,331 --> 00:45:03,099
Try to figure out how to divide
the spaces up
1106
00:45:03,101 --> 00:45:07,837
and how to eat up some of
that volume from the ceiling.
1107
00:45:07,839 --> 00:45:09,272
Let there be light!
1108
00:45:09,274 --> 00:45:12,575
It's a huge restaurant.
-What'd you make tom do?
1109
00:45:12,577 --> 00:45:15,011
[ laughs ] what did you have
to convince tom to do?
1110
00:45:15,013 --> 00:45:17,814
What didn't I make tom do
on this episode?
1111
00:45:17,816 --> 00:45:20,283
-I know.
-Number one was the cleaning.
1112
00:45:20,285 --> 00:45:23,352
It was gross.
1113
00:45:23,354 --> 00:45:25,455
During the show, we didn't want
to show that much filth.
1114
00:45:25,457 --> 00:45:28,624
So, hey, why not show it now?
Take a look at this.
1115
00:45:32,030 --> 00:45:33,863
That's where I nearly threw up.
-Oh!
1116
00:45:33,865 --> 00:45:36,232
-Ugh.
-[ gags ]
1117
00:45:36,234 --> 00:45:37,533
no.
1118
00:45:37,535 --> 00:45:40,703
[ gagging ]
1119
00:45:43,041 --> 00:45:45,441
my eyeballs almost came
out of my sockets.
1120
00:45:47,212 --> 00:45:48,511
That is disgusting.
1121
00:45:48,513 --> 00:45:49,879
[ exhales ]
1122
00:45:49,881 --> 00:45:52,515
it just -- it just reeks
of people
1123
00:45:52,517 --> 00:45:55,418
that don't care,
and it really annoys me.
1124
00:45:55,420 --> 00:45:56,753
That's a good line, robert.
1125
00:45:56,755 --> 00:45:58,488
"reeks of people
that don't care."
1126
00:45:58,490 --> 00:45:59,856
that's one of my pet peeves,
1127
00:45:59,858 --> 00:46:02,125
that it doesn't
cost anything to clean.
1128
00:46:02,127 --> 00:46:03,926
I don't care how much money
you're not making.
1129
00:46:03,928 --> 00:46:06,229
Robert, remember how bad
the floor was?
1130
00:46:06,231 --> 00:46:09,332
For the first time ever,
I literally took a scraper
1131
00:46:09,334 --> 00:46:11,367
that's used for
getting glue off a floor
1132
00:46:11,369 --> 00:46:12,969
when you take off carpet,
1133
00:46:12,971 --> 00:46:14,937
and we were scraping
the concrete,
1134
00:46:14,939 --> 00:46:16,873
and it was just grease,
1135
00:46:16,875 --> 00:46:20,710
and it was like sheets of grease
just peeling off.
1136
00:46:20,712 --> 00:46:21,911
-Ah.
-It was crazy.
1137
00:46:21,913 --> 00:46:24,213
But I was happy
to see in your revisit
1138
00:46:24,215 --> 00:46:26,048
that they're really
keeping up on it.
1139
00:46:26,050 --> 00:46:28,251
Jill: That was the first thing
robert did when he walked in.
1140
00:46:28,253 --> 00:46:30,686
He stepped -- he was like,
"oh, it's not sticky anymore."
1141
00:46:30,688 --> 00:46:32,221
it's not sticky, yeah.
1142
00:46:32,223 --> 00:46:36,759
It takes just getting the law
laid down by robert for people.
1143
00:46:36,761 --> 00:46:39,061
I feel like a lot of times
they don't see it anymore.
1144
00:46:39,063 --> 00:46:41,531
They become blind to it,
and then once you hear it,
1145
00:46:41,533 --> 00:46:45,601
and when you hear it
from robert, it hits home.
1146
00:46:45,603 --> 00:46:48,604
So I'm glad that they listened.
1147
00:46:48,606 --> 00:46:51,174
Then we had the wall sliders
that you had to wrap in wood,
1148
00:46:51,176 --> 00:46:54,310
which we all thought
was gonna be fairly simple,
1149
00:46:54,312 --> 00:46:56,579
but did not turn out that way.
1150
00:46:56,581 --> 00:46:58,447
It was like a nightmare.
1151
00:46:58,449 --> 00:47:00,383
Irvine: How much do we have
left to do?
1152
00:47:00,385 --> 00:47:02,218
Tom: I have zero
checked off my list.
1153
00:47:02,220 --> 00:47:03,686
The paint's not done,
the lighting's not done,
1154
00:47:03,688 --> 00:47:05,421
the walls aren't --
like, everything.
1155
00:47:05,423 --> 00:47:07,123
And it's been
a lot of reasons.
1156
00:47:07,125 --> 00:47:08,558
You don't need to hear it,
but...
1157
00:47:08,560 --> 00:47:10,259
-And the size of the place.
-And the size of the place.
1158
00:47:10,261 --> 00:47:12,228
So it's just --
it's been slow going.
1159
00:47:12,230 --> 00:47:13,696
What happened was --
and I don't think
1160
00:47:13,698 --> 00:47:15,131
this even made the episode,
1161
00:47:15,133 --> 00:47:17,366
but all those wood pieces that
we were putting on the wall,
1162
00:47:17,368 --> 00:47:19,569
in the middle of the night --
remember, taniya? --
1163
00:47:19,571 --> 00:47:22,371
The same color
came out very different.
1164
00:47:22,373 --> 00:47:23,606
We couldn't figure it out.
1165
00:47:23,608 --> 00:47:25,474
We all were arguing over
what color we're using.
1166
00:47:25,476 --> 00:47:27,643
And the answer was,
it was unstirred.
1167
00:47:27,645 --> 00:47:30,179
And I told the guys
to get a can
1168
00:47:30,181 --> 00:47:31,614
and carry it carefully back.
1169
00:47:31,616 --> 00:47:33,416
Do not shake it.
Do not stir it.
1170
00:47:33,418 --> 00:47:36,385
And we match it with
unstirred stain
1171
00:47:36,387 --> 00:47:38,688
in order to match
the rest of it.
I didn't know.
1172
00:47:38,690 --> 00:47:42,758
This will be where day 2,
tom comes in.
1173
00:47:42,760 --> 00:47:43,793
That's right.
1174
00:47:43,795 --> 00:47:46,028
[ laughter ]
1175
00:47:46,030 --> 00:47:48,731
day 2 starts,
and tom is very upset
1176
00:47:48,733 --> 00:47:50,766
'cause he's tired
and he's grumpy.
1177
00:47:50,768 --> 00:47:52,935
And then when taniya gives him
more stuff,
1178
00:47:52,937 --> 00:47:54,437
he gets even grumpier.
1179
00:47:54,439 --> 00:47:56,038
But we got a lot to do.
1180
00:47:56,040 --> 00:47:57,874
I have zero
checked off my list.
1181
00:47:57,876 --> 00:47:59,775
It's late.
Everyone's tired.
1182
00:47:59,777 --> 00:48:01,477
It's hot.
We're behind.
1183
00:48:01,479 --> 00:48:04,213
I was already there at the end
of day 1, robert, on this one.
1184
00:48:04,215 --> 00:48:06,449
I was day 2 tom, day 1.
1185
00:48:06,451 --> 00:48:10,386
That's one little aspect of
the detail that we go through.
1186
00:48:10,388 --> 00:48:12,455
Irvine: 'cause alls we're trying
to do there is make sure
1187
00:48:12,457 --> 00:48:14,390
that we're doing the best thing
1188
00:48:14,392 --> 00:48:15,825
we can possibly do
for the people,
1189
00:48:15,827 --> 00:48:17,660
in the amount of time
we have it.
1190
00:48:17,662 --> 00:48:21,330
Oh, my goodness!
1191
00:48:21,332 --> 00:48:23,032
Wow.
-Damn.
1192
00:48:23,034 --> 00:48:25,935
Irvine: That is
an industrial-size freezer.
1193
00:48:25,937 --> 00:48:28,738
You now have
your own website.
1194
00:48:28,740 --> 00:48:31,474
Irvine: And I have to say,
every time we go back
1195
00:48:31,476 --> 00:48:33,776
to one of these places,
I want it.
1196
00:48:33,778 --> 00:48:36,279
Every time he says,
"this one's my favorite."
1197
00:48:36,281 --> 00:48:38,447
-"this one's the best."
-[ laughs ]
1198
00:48:38,449 --> 00:48:41,317
robert, you got this one tell
that I always see
1199
00:48:41,319 --> 00:48:44,287
when you when you taste
something and you like it.
1200
00:48:44,289 --> 00:48:46,889
♪♪
1201
00:48:48,660 --> 00:48:50,393
♪♪
1202
00:48:50,395 --> 00:48:52,328
irvine: Welcome back to the
"restaurant impossible"
1203
00:48:52,330 --> 00:48:53,596
aftershow.
1204
00:48:53,598 --> 00:48:57,333
Here to help me chat about this,
my trusted team --
1205
00:48:57,335 --> 00:48:59,268
executive producer
jill littman,
1206
00:48:59,270 --> 00:49:03,339
by director of photography,
jesse, right there,
1207
00:49:03,341 --> 00:49:06,609
and this is brian goodman,
my executive chef,
1208
00:49:06,611 --> 00:49:09,045
to discuss rossini's.
1209
00:49:09,047 --> 00:49:11,314
The original episode,
there was a lot of problems.
1210
00:49:11,316 --> 00:49:13,616
Jesse: Man, I remember walking
around with you filming that,
1211
00:49:13,618 --> 00:49:15,618
and you pulled back
that freezer.
1212
00:49:15,620 --> 00:49:19,755
I have never seen
such a response.
1213
00:49:19,757 --> 00:49:21,691
Aah!
1214
00:49:23,461 --> 00:49:24,760
[ gagging ]
1215
00:49:24,762 --> 00:49:27,129
jesse: You were gagging.
I mean, it made me gag.
1216
00:49:27,131 --> 00:49:29,231
I was smelling it, too.
I'm right there.
1217
00:49:29,233 --> 00:49:30,700
You know, this time,
I'll be honest,
1218
00:49:30,702 --> 00:49:33,002
like, it was a breath
of fresh air.
1219
00:49:33,004 --> 00:49:34,337
Irvine:
The restaurant looks great.
1220
00:49:34,339 --> 00:49:35,638
They've got the "a" rating.
1221
00:49:35,640 --> 00:49:37,840
The place is immaculate.
1222
00:49:37,842 --> 00:49:40,176
Kitchen is clean.
Tony looked clean.
1223
00:49:40,178 --> 00:49:41,544
Tony looked like
he lost some weight.
1224
00:49:41,546 --> 00:49:42,845
He looked good.
1225
00:49:42,847 --> 00:49:46,415
Rossini's from the first episode
to the revisit...
1226
00:49:46,417 --> 00:49:48,351
Shut up! Get out!
1227
00:49:48,353 --> 00:49:51,220
Doing great, dude.
Doing great.
Thank you.
1228
00:49:51,222 --> 00:49:54,490
His passion
and his calmness --
1229
00:49:54,492 --> 00:49:56,192
he wasn't screaming,
he wasn't demeaning,
1230
00:49:56,194 --> 00:49:57,493
he wasn't shouting.
1231
00:49:57,495 --> 00:49:59,662
First time I met tony,
for lack of a better word,
1232
00:49:59,664 --> 00:50:01,397
he was a little rough
around the edges.
1233
00:50:01,399 --> 00:50:04,133
If people are that stupid, they
kind of deserve what they get.
1234
00:50:04,135 --> 00:50:07,103
And I'd say his edges
are a little bit softer now.
1235
00:50:07,105 --> 00:50:08,504
It makes perfect sense.
1236
00:50:08,506 --> 00:50:10,673
Did I just see a glint
of excitement there?
1237
00:50:10,675 --> 00:50:16,712
Brian goodman sees the most
that we don't get to see
1238
00:50:16,714 --> 00:50:19,181
'cause he's in the kitchen
with the chefs
1239
00:50:19,183 --> 00:50:22,351
and with that owners
and with that kitchen staff.
1240
00:50:22,353 --> 00:50:23,719
Brian:
And I do see a lot.
1241
00:50:23,721 --> 00:50:26,555
One of the most-asked questions
that I get is,
1242
00:50:26,557 --> 00:50:28,524
why does chef robert
need to have
1243
00:50:28,526 --> 00:50:30,626
an executive chef
travel with him?
1244
00:50:30,628 --> 00:50:33,062
If I was to do the show
on my own,
1245
00:50:33,064 --> 00:50:35,598
I would never get anything done
because I spend most of my time
1246
00:50:35,600 --> 00:50:37,099
trying to figure out
the problems
1247
00:50:37,101 --> 00:50:40,002
with the actual owners
themselves.
1248
00:50:40,004 --> 00:50:42,371
This is the kitchen, right?
-Yes.
1249
00:50:42,373 --> 00:50:44,040
When was this cleaned last?
1250
00:50:44,042 --> 00:50:45,908
Oh, that?
Probably 18 months ago.
1251
00:50:45,910 --> 00:50:46,909
-18 months ago.
-Yep.
1252
00:50:46,911 --> 00:50:48,611
So what's the matter
with your hands?
1253
00:50:48,613 --> 00:50:50,913
Bear in mind that we don't
create the menus
1254
00:50:50,915 --> 00:50:53,682
or the recipes
until the day of.
1255
00:50:53,684 --> 00:50:57,553
And brian has -- he had prepped,
done pictures, plating cards.
1256
00:50:57,555 --> 00:51:00,256
The viewer doesn't realize
how much work that is for you.
1257
00:51:00,258 --> 00:51:02,491
I know it's, like,
it's stressful,
1258
00:51:02,493 --> 00:51:03,826
but it's so important.
1259
00:51:03,828 --> 00:51:06,095
Very rare have I ever seen
the owners
1260
00:51:06,097 --> 00:51:08,631
not be uplifted by the food.
1261
00:51:08,633 --> 00:51:10,800
The interesting thing
about rossini's is
1262
00:51:10,802 --> 00:51:12,201
tony could really cook.
1263
00:51:12,203 --> 00:51:13,736
I mean, he lost his way,
1264
00:51:13,738 --> 00:51:16,238
and they went down a bad path
personally,
1265
00:51:16,240 --> 00:51:18,574
but he really can cook.
1266
00:51:18,576 --> 00:51:21,410
Irvine: I still salivate over
those shrimp and grits.
1267
00:51:21,412 --> 00:51:24,280
His sauce was spectacular.
1268
00:51:24,282 --> 00:51:26,916
Robert, you got this one tell
that I always see.
1269
00:51:26,918 --> 00:51:29,618
When you taste something
and you like it,
1270
00:51:29,620 --> 00:51:31,554
you don't quite lift
your head up all the way.
1271
00:51:31,556 --> 00:51:33,322
You look over the top
of your glasses
1272
00:51:33,324 --> 00:51:35,291
and you go, "dude."
1273
00:51:35,293 --> 00:51:37,126
and I'm always like,
"that's it.
1274
00:51:37,128 --> 00:51:39,462
That's -- nothing more
needs to be said.
1275
00:51:39,464 --> 00:51:42,731
You just got the seal
of approval from robert irvine."
1276
00:51:42,733 --> 00:51:45,101
we always dive in after robert
has his taste.
1277
00:51:45,103 --> 00:51:46,869
Jesse's like the vulture.
1278
00:51:46,871 --> 00:51:50,272
[ squawks ]
1279
00:51:50,274 --> 00:51:51,841
I do.
I can't help it.
1280
00:51:51,843 --> 00:51:54,643
And, jesse, maybe you can talk
about the food photography,
1281
00:51:54,645 --> 00:51:57,346
your beauty shots, because
you're the brains behind them.
1282
00:51:57,348 --> 00:51:58,948
Yeah, well, you know, like you
always say, robert,
1283
00:51:58,950 --> 00:52:01,984
you taste with your eyes first,
you know.
1284
00:52:01,986 --> 00:52:05,921
And I could go on for hours
about doing food
1285
00:52:05,923 --> 00:52:07,223
lighting and photography.
1286
00:52:07,225 --> 00:52:08,824
Jesse,
give us your best tips
1287
00:52:08,826 --> 00:52:13,295
on making food look beautiful
for regular people.
1288
00:52:13,297 --> 00:52:14,363
Have brian make it.
1289
00:52:14,365 --> 00:52:16,165
I was just gonna say,
film it with
1290
00:52:16,167 --> 00:52:18,067
the restaurant impossible"
team -- duh.
1291
00:52:19,971 --> 00:52:22,238
Number one --
don't shoot down the food.
1292
00:52:22,240 --> 00:52:25,107
You want to get low
and shoot across the food
1293
00:52:25,109 --> 00:52:26,876
at kind of a flat angle.
1294
00:52:26,878 --> 00:52:30,212
Create a background that is
further away from the food,
1295
00:52:30,214 --> 00:52:34,416
and that is going to be kind of
just an out-of-focus,
1296
00:52:34,418 --> 00:52:36,719
colored, textured background
1297
00:52:36,721 --> 00:52:39,188
that brings the eye
really to the food.
1298
00:52:39,190 --> 00:52:42,358
You want to have soft light,
and that means if there's
1299
00:52:42,360 --> 00:52:45,060
a light in the kitchen
when you're filming, you know,
1300
00:52:45,062 --> 00:52:48,397
oftentimes there's waxed paper
or paper napkins,
1301
00:52:48,399 --> 00:52:50,866
and you just diffuse the light
as much as you can.
1302
00:52:50,868 --> 00:52:52,701
Shadows are your enemy.
1303
00:52:52,703 --> 00:52:55,738
You don't want to have a harsh
shadow cutting across the,
1304
00:52:55,740 --> 00:52:59,008
you know, beautiful burger
or to the other side,
1305
00:52:59,010 --> 00:53:01,343
just a real slash
of bright light.
1306
00:53:01,345 --> 00:53:03,145
You want everything...
-Robert, this is why
1307
00:53:03,147 --> 00:53:05,548
it takes him so long to shoot
food views,
1308
00:53:05,550 --> 00:53:07,850
'cause this is how much
he loves it.
1309
00:53:07,852 --> 00:53:10,586
He takes 10 1/2 hours
to shoot two plates of food.
1310
00:53:10,588 --> 00:53:13,322
[ laughing ] I know.
I can't even explain it quickly.
1311
00:53:13,324 --> 00:53:14,757
[ laughs ]
1312
00:53:14,759 --> 00:53:17,493
irvine: What jesse does --
that's what sets us aside.
1313
00:53:17,495 --> 00:53:19,695
The show wouldn't be as good
as it is.
1314
00:53:19,697 --> 00:53:23,832
It takes an army to do this
from a tv standpoint,
1315
00:53:23,834 --> 00:53:26,068
from a food standpoint,
from a training standpoint.
1316
00:53:26,070 --> 00:53:31,006
And I'm hoping that all those
changes we put in rossini's
1317
00:53:31,008 --> 00:53:37,680
are systems that can far exceed
covid-19, right?
1318
00:53:37,682 --> 00:53:40,516
Jill, me and you
are going head-to-head
1319
00:53:40,518 --> 00:53:42,551
in two seconds.
I am on the hot seat.
1320
00:53:42,553 --> 00:53:45,020
I look forward
to these questions.
1321
00:53:45,022 --> 00:53:47,089
Stay right there.
We'll be right back.
1322
00:53:47,091 --> 00:53:49,658
You won't be able to stump me.
My name's robert irvine.
1323
00:53:49,660 --> 00:53:51,760
I think that
you're skirting the question.
1324
00:53:55,733 --> 00:53:57,366
♪♪
1325
00:53:57,368 --> 00:54:00,002
hey, I'm back on the hot seat
with jill littman,
1326
00:54:00,004 --> 00:54:01,570
my executive producer.
1327
00:54:01,572 --> 00:54:03,171
I look forward
to these questions.
1328
00:54:03,173 --> 00:54:06,308
These don't all come for me.
They do come from your fans.
1329
00:54:08,012 --> 00:54:10,646
Here we go
number one --
1330
00:54:10,648 --> 00:54:13,349
were your parents
good cooks?
1331
00:54:13,351 --> 00:54:15,517
No, my dad was in the army.
1332
00:54:15,519 --> 00:54:17,786
My mother still to this day --
1333
00:54:17,788 --> 00:54:20,422
she's 76 years old,
and she's a terrible cook.
1334
00:54:20,424 --> 00:54:22,024
Is that why
you became a cook?
1335
00:54:22,026 --> 00:54:25,327
Yes, because
my mother would go to work,
1336
00:54:25,329 --> 00:54:27,363
and she wouldn't come home
till 5:30 in the afternoon.
1337
00:54:27,365 --> 00:54:30,499
I would always start dinner
from school.
1338
00:54:30,501 --> 00:54:32,301
Okay.
The second question --
1339
00:54:32,303 --> 00:54:35,371
what is in your refrigerator
right now?
1340
00:54:35,373 --> 00:54:38,240
I've got three packets
of instant bacon,
1341
00:54:38,242 --> 00:54:40,075
microwavable bacon,
1342
00:54:40,077 --> 00:54:42,311
because I don't like the house
smelling of bacon.
1343
00:54:42,313 --> 00:54:43,712
I like the fat contained --
1344
00:54:43,714 --> 00:54:45,681
you know, it cooks
in the microwave
1345
00:54:45,683 --> 00:54:48,050
so that all the fat
stays in the packet.
1346
00:54:48,052 --> 00:54:49,518
[ laughing ]
okay.
1347
00:54:49,520 --> 00:54:51,587
I've got potato rolls.
1348
00:54:51,589 --> 00:54:53,856
I've got some fruit,
1349
00:54:53,858 --> 00:54:58,294
ah, some almond milk,
some soy milk.
1350
00:54:58,296 --> 00:54:59,928
That's about it.
What are you gonna do
with the rolls?
1351
00:54:59,930 --> 00:55:02,331
What are you gonna
put on the rolls?
1352
00:55:02,333 --> 00:55:04,066
The bacon.
1353
00:55:04,068 --> 00:55:06,669
-A bacon sandwich. I love it.
-Yep.
1354
00:55:06,671 --> 00:55:08,370
Wait. Hang on.
1355
00:55:08,372 --> 00:55:11,940
♪♪
1356
00:55:11,942 --> 00:55:13,575
he just left.
1357
00:55:13,577 --> 00:55:17,212
So this is how
bacon comes, right?
1358
00:55:17,214 --> 00:55:19,948
[ laughs ]
1359
00:55:19,950 --> 00:55:22,351
oh, you really do have that
in your fridge?
1360
00:55:22,353 --> 00:55:25,120
...Put it onto one of these.
It's called a potato roll.
1361
00:55:25,122 --> 00:55:27,456
[ laughs ]
1362
00:55:27,458 --> 00:55:30,125
okay, robert,
what's the one thing
1363
00:55:30,127 --> 00:55:33,862
home cooks get wrong
most often?
1364
00:55:33,864 --> 00:55:36,598
That these are called hands,
and you can pick things
1365
00:55:36,600 --> 00:55:41,003
off the heat,
and you can turn the heat down.
1366
00:55:41,005 --> 00:55:43,906
I think that's the biggest
problem that home cooks face.
1367
00:55:43,908 --> 00:55:46,141
They try to cook everything
at such a high temperature.
1368
00:55:46,143 --> 00:55:48,577
Burn the outside to leave it
raw in the middle.
1369
00:55:48,579 --> 00:55:51,313
Low and slow.
Isn't that what you say?
1370
00:55:51,315 --> 00:55:54,183
Yep.
I have to say,
I learned that from you.
1371
00:55:54,185 --> 00:55:58,420
I was also guilty of wanting
to crank that heat up.
1372
00:55:58,422 --> 00:56:00,756
So I learned something
from you.
1373
00:56:00,758 --> 00:56:02,157
Okay. Last --
1374
00:56:02,159 --> 00:56:04,226
when you get home
from a long trip on the road,
1375
00:56:04,228 --> 00:56:07,796
and gail says, "robert,
I want you to relax,
1376
00:56:07,798 --> 00:56:10,099
so I'm going to cook you
a homemade meal,"
1377
00:56:10,101 --> 00:56:12,835
is that a good thing
or a bad thing?
1378
00:56:12,837 --> 00:56:15,070
Let me tell you, gail is
probably one of the best cooks
1379
00:56:15,072 --> 00:56:17,439
I've ever met in my life.
1380
00:56:17,441 --> 00:56:21,610
Kimchi, fried cauliflower,
fried egg.
1381
00:56:21,612 --> 00:56:23,779
I teach him some stuff
sometimes.
1382
00:56:23,781 --> 00:56:25,881
She cooks fish perfectly.
1383
00:56:25,883 --> 00:56:27,916
She makes the best
roast chicken.
1384
00:56:27,918 --> 00:56:30,052
She's really talented.
1385
00:56:30,054 --> 00:56:32,221
I think I married up.
1386
00:56:32,223 --> 00:56:33,589
[ laughs ]
1387
00:56:33,591 --> 00:56:35,958
if I were her, I'd be
intimidated to cook for you.
1388
00:56:35,960 --> 00:56:38,827
But that's...
She was when
we started dating.
1389
00:56:38,829 --> 00:56:40,596
And now she loves cooking.
1390
00:56:40,598 --> 00:56:42,698
We have this house
that she loves to cook in.
1391
00:56:42,700 --> 00:56:45,134
And she does most
of the cooking, by the way.
1392
00:56:45,136 --> 00:56:46,969
That's all I got for you,
robert.
1393
00:56:46,971 --> 00:56:49,972
It was the hottest
of hot seats.
1394
00:56:49,974 --> 00:56:51,640
I'm gonna I'm gonna think
all night
1395
00:56:51,642 --> 00:56:52,941
for more questions
for next week
1396
00:56:52,943 --> 00:56:55,010
'cause I'm gonna stump you
one of these days.
1397
00:56:55,012 --> 00:56:57,312
You won't be able to stump me.
My name's robert irvine.
1398
00:56:57,314 --> 00:56:58,547
But good luck.
1399
00:56:58,549 --> 00:57:00,816
All right.
As always, ms. Jill littman,
1400
00:57:00,818 --> 00:57:03,285
thank you so much for what
you do, continue to do.
1401
00:57:03,287 --> 00:57:05,521
I'm gonna check in
with lori and tony right now,
1402
00:57:05,523 --> 00:57:07,923
see how they're doing
since we left.
1403
00:57:07,925 --> 00:57:09,491
How's business?
1404
00:57:09,493 --> 00:57:10,793
You don't want to know.
1405
00:57:15,132 --> 00:57:16,865
♪♪
1406
00:57:16,867 --> 00:57:18,834
irvine: Welcome back to
the "restaurant impossible"
1407
00:57:18,836 --> 00:57:20,302
aftershow.
1408
00:57:20,304 --> 00:57:23,138
I'm about to catch up with
rossini's owner tony and lori,
1409
00:57:23,140 --> 00:57:26,208
who have been struggling
during the covid-19 pandemic.
1410
00:57:26,210 --> 00:57:28,577
Oh, my goodness.
1411
00:57:28,579 --> 00:57:31,413
Irvine: That is an
industrial-size freezer.
1412
00:57:31,415 --> 00:57:34,416
You now have
your own website.
1413
00:57:34,418 --> 00:57:36,985
That's...
I know you don't like
people crying,
1414
00:57:36,987 --> 00:57:39,455
but they're happy tears.
That's okay.
1415
00:57:41,859 --> 00:57:43,325
What do you feel?
1416
00:57:43,327 --> 00:57:45,194
Relief, gratitude.
1417
00:57:45,196 --> 00:57:47,229
I mean, it's like
a brand-new day.
1418
00:57:47,231 --> 00:57:49,898
It's just an amazing thing.
We appreciate it very much.
1419
00:57:49,900 --> 00:57:51,300
Thank you.
1420
00:57:51,302 --> 00:57:54,102
-Hey, hey. How are you doing?
-We're doing good.
1421
00:57:54,104 --> 00:57:56,538
We still like each other.
Thank you.
1422
00:57:56,540 --> 00:57:58,707
[ laughs ]
1423
00:57:58,709 --> 00:58:00,175
the marriage is great.
1424
00:58:00,177 --> 00:58:02,644
When I look at where we were
on our first visit,
1425
00:58:02,646 --> 00:58:04,947
then I look at where we were
on our second visit...
1426
00:58:04,949 --> 00:58:06,348
You should be ashamed
of yourself.
1427
00:58:06,350 --> 00:58:08,383
[bleep ] this.
1428
00:58:11,422 --> 00:58:15,891
Somebody take this microphone
off of me now, seriously!
1429
00:58:15,893 --> 00:58:18,994
Somebody come get this
[bleep] off of me now!
1430
00:58:18,996 --> 00:58:21,296
You look completely different,
I'm gonna tell you --
1431
00:58:21,298 --> 00:58:23,232
your smile
and effervescence.
1432
00:58:23,234 --> 00:58:25,467
It's because I got
my best friend back, and talk.
1433
00:58:25,469 --> 00:58:28,136
We actually talk.
We don't argue, we talk.
1434
00:58:28,138 --> 00:58:30,005
You mean talk to
each other again?
Yeah.
1435
00:58:30,007 --> 00:58:32,841
I don't even know
the first-visit guy.
1436
00:58:32,843 --> 00:58:33,942
[ laughter ]
1437
00:58:33,944 --> 00:58:35,110
I can understand that.
1438
00:58:35,112 --> 00:58:37,546
To see you together,
actually the second time,
1439
00:58:37,548 --> 00:58:41,049
but now again on here,
is really nice.
1440
00:58:41,051 --> 00:58:43,652
It's really nice.
How's business?
1441
00:58:43,654 --> 00:58:46,421
Right now
it's real up and down,
1442
00:58:46,423 --> 00:58:49,224
and our numbers are
spiking around here.
1443
00:58:49,226 --> 00:58:50,759
So covid-19's
picked up again,
1444
00:58:50,761 --> 00:58:52,494
so they put more restrictions
on you?
1445
00:58:52,496 --> 00:58:54,162
Yes, sir.
Yes, sir.
1446
00:58:54,164 --> 00:58:56,965
The numbers
as far as food cost
1447
00:58:56,967 --> 00:59:00,936
and our staff and,
like, our labor cost --
1448
00:59:00,938 --> 00:59:02,704
those are much better now.
1449
00:59:02,706 --> 00:59:04,506
The actual sales --
1450
00:59:04,508 --> 00:59:07,342
I would say they're
probably close to the same
1451
00:59:07,344 --> 00:59:11,046
because of the up-and-down-ness
of things going on right now.
1452
00:59:11,048 --> 00:59:13,148
But since I've got
my food cost
1453
00:59:13,150 --> 00:59:16,818
and my labor under control,
they end up looking better.
1454
00:59:16,820 --> 00:59:18,787
-Yeah.
-Tony's learned how to manage
1455
00:59:18,789 --> 00:59:20,822
those numbers
a lot better.
1456
00:59:20,824 --> 00:59:22,991
I can tell you, chef,
I've had a lot of fun
1457
00:59:22,993 --> 00:59:25,260
playing with the website.
1458
00:59:25,262 --> 00:59:27,763
The rossini at home orders
that we've had,
1459
00:59:27,765 --> 00:59:30,265
we've gotten
positive feedback.
1460
00:59:30,267 --> 00:59:33,402
One customer even said
that it was the best takeout
1461
00:59:33,404 --> 00:59:35,737
you could get anywhere,
anytime.
1462
00:59:35,739 --> 00:59:38,407
And that was on
your chicken parmesan...
1463
00:59:38,409 --> 00:59:40,375
Well, and it's so funny
because we were talking about
1464
00:59:40,377 --> 00:59:41,376
how you made it.
1465
00:59:41,378 --> 00:59:42,844
That was the funny part.
1466
00:59:42,846 --> 00:59:47,482
Yes. Yes. But we're getting
positive feedback on that.
1467
00:59:47,484 --> 00:59:49,051
So, tony,
what are you enjoying?
1468
00:59:49,053 --> 00:59:50,852
I'm enjoying coming to work
1469
00:59:50,854 --> 00:59:53,555
and trying to figure out
some new things
1470
00:59:53,557 --> 00:59:56,091
to come up with
for the rossini to-go.
1471
00:59:56,093 --> 00:59:58,260
I've been doing
just pretty much every day,
1472
00:59:58,262 --> 01:00:00,362
just getting up
and coming to work,
1473
01:00:00,364 --> 01:00:02,064
and, you know,
it's a good thing.
1474
01:00:02,066 --> 01:00:04,633
And when was the last time
you cooked lori a meal?
1475
01:00:04,635 --> 01:00:07,035
That would have been
about two weeks ago.
1476
01:00:07,037 --> 01:00:08,170
All right.
1477
01:00:08,172 --> 01:00:11,239
Well, now, chef,
I cooked last week.
1478
01:00:11,241 --> 01:00:13,141
I cooked for him
last week.
1479
01:00:13,143 --> 01:00:14,776
What do you cook him?
1480
01:00:14,778 --> 01:00:16,411
He don't want to know.
1481
01:00:16,413 --> 01:00:18,614
[ laughter ]
1482
01:00:18,616 --> 01:00:21,483
a hamburger.
1483
01:00:21,485 --> 01:00:23,719
He ate it.
He said it was good.
1484
01:00:23,721 --> 01:00:26,888
A hamburger
and a fresh spinach salad.
1485
01:00:26,890 --> 01:00:28,857
But it was made with love,
right?
1486
01:00:28,859 --> 01:00:31,660
Exactly.
It was made with made love.
1487
01:00:31,662 --> 01:00:32,694
And it was good.
1488
01:00:32,696 --> 01:00:34,429
When I tried
your shrimp and grits,
1489
01:00:34,431 --> 01:00:36,732
I went nuts on your
shrimp and grits.
1490
01:00:36,734 --> 01:00:40,035
That's the best shrimp and grits
I ever had in my life.
1491
01:00:40,037 --> 01:00:41,803
♪♪
1492
01:00:41,805 --> 01:00:44,272
the grits are beautifully creamy
and nice and cooked.
1493
01:00:44,274 --> 01:00:47,109
And I am not an excitable guy
with food.
1494
01:00:47,111 --> 01:00:49,678
That sauce -- I will probably
steal that from you.
1495
01:00:49,680 --> 01:00:53,115
And I'm still going nuts on your
shrimp and grits right now.
1496
01:00:53,117 --> 01:00:55,050
I still -- you can just see.
1497
01:00:55,052 --> 01:00:58,286
I just did a -- like
I could taste it there.
1498
01:00:58,288 --> 01:01:00,188
Anything I can
help you with now?
1499
01:01:00,190 --> 01:01:03,692
We're hanging in there,
thanks to you.
1500
01:01:03,694 --> 01:01:05,360
I hope you're doing well.
1501
01:01:05,362 --> 01:01:06,895
I hope all the other
restaurants
1502
01:01:06,897 --> 01:01:10,832
that you've gone back to see
are hanging in there also.
1503
01:01:10,834 --> 01:01:13,568
It's really --
it's tough.
1504
01:01:13,570 --> 01:01:15,337
You know, everybody's going
through the same kind of thing
1505
01:01:15,339 --> 01:01:16,538
at the moment.
1506
01:01:16,540 --> 01:01:20,075
It's how people treat
each other, really.
1507
01:01:20,077 --> 01:01:21,677
Are they doing what
you're doing,
1508
01:01:21,679 --> 01:01:23,378
wearing masks,
and are they wear--
1509
01:01:23,380 --> 01:01:26,181
you know, all those things we
talked about while I was there.
1510
01:01:26,183 --> 01:01:27,282
Right.
1511
01:01:27,284 --> 01:01:29,518
Well, listen, it's great
to see you guys.
1512
01:01:29,520 --> 01:01:32,821
It's good to see you, too, chef.
We can't thank you enough.
1513
01:01:32,823 --> 01:01:34,790
Listen,
I want to see that --
1514
01:01:34,792 --> 01:01:36,825
I want to see that
freezer full of stuff,
1515
01:01:36,827 --> 01:01:39,194
tony, and I want
to see you selling it.
1516
01:01:39,196 --> 01:01:40,929
Yes.
That's not a problem
at all, chef.
1517
01:01:40,931 --> 01:01:42,931
Irvine: Now,here's a sneak peek
at next week's
1518
01:01:42,933 --> 01:01:45,400
"restaurant impossible:
Back in business."
1519
01:01:45,402 --> 01:01:47,803
so February was great.
March hit.
1520
01:01:47,805 --> 01:01:49,871
And then the world
shut down.
1521
01:01:49,873 --> 01:01:52,274
I was devastated, robert.
1522
01:01:52,276 --> 01:01:53,308
Some of the food we had,
1523
01:01:53,310 --> 01:01:54,976
we just gave it away
to the families
1524
01:01:54,978 --> 01:01:56,778
'cause we had to lay off
all the employees.
1525
01:01:56,780 --> 01:01:59,915
So we just gave them food to
eat, and then we just...
1526
01:01:59,917 --> 01:02:01,283
Well, how was that?
1527
01:02:01,285 --> 01:02:02,584
How was telling the people you
had to lay them off?
1528
01:02:02,586 --> 01:02:04,152
It was sad.
It was very sad.
1529
01:02:04,154 --> 01:02:05,454
'cause they're family members,
right?
1530
01:02:05,456 --> 01:02:07,222
Yeah. It was hard.
1531
01:02:07,224 --> 01:02:10,826
It was very hard to do that.
It didn't feel good.
1532
01:02:10,828 --> 01:02:14,329
It was very scary,
and I'm behind the eight ball.
1533
01:02:14,331 --> 01:02:17,666
If we don't put these measures
in place, do due diligence
1534
01:02:17,668 --> 01:02:20,569
in making sure
that our customers are safe,
1535
01:02:20,571 --> 01:02:22,504
there's no restaurant.
1536
01:02:22,506 --> 01:02:24,106
There's none.
1537
01:02:24,108 --> 01:02:27,809
It just --
it won't be there.
1538
01:02:27,811 --> 01:02:29,111
[ sighs ]
1539
01:02:29,113 --> 01:02:32,347
I just saw
that big deep sigh there.
1540
01:02:32,349 --> 01:02:35,250
I wish I could, like,
just hug you right now.
1541
01:02:35,252 --> 01:02:37,119
[ chuckles ]
1542
01:02:39,022 --> 01:02:42,424
I'm not asking you
to go through it alone.
1543
01:02:42,426 --> 01:02:47,395
Hold each other's hand.
Hold each other's hand.
1544
01:02:47,397 --> 01:02:51,133
You have a lot of questions.
I have a lot of answers.
1545
01:02:51,135 --> 01:02:53,335
All right? We'll get
through it together, okay?
1546
01:02:53,337 --> 01:02:54,336
-Yeah.
-We will.
1547
01:02:54,338 --> 01:02:56,271
-Yeah.
-I will fix it.
1548
01:02:56,273 --> 01:02:59,775
♪♪
125023
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