All language subtitles for To catch a beautician - 1x14_track3_und

- On this episode
of "To Catch a Beautician"...

- My roots were still damp,

and that first sizzle,

she burned me severely.

- Wow.
- What?

- Whoo, Lord Jesus!
- Oh, wow.

- Horrible bald spot.

- Oh, my God!

Now, have you ever gone
to your beautician

and asked for this...

and walked out like that?

Well, my friend,
Johnny Wright,

stylist to the stars and I--

we will catch
the beauticians responsible

for all this shady mess!

We're tricking them to come
into our salon headquarters...

- She look like auntie,
I'm scared too now.

- So we can make
our surprise move.

- What happened
with this one here?

- That's not your--
- That's not me.

- Wait, wait, wait,
wait, wait, wait.

- Hi.

We have some questions
we needed to ask you.

It's time
to catch a beautician!

- ♪ Rescue me ♪

♪ Come on, baby,
and rescue me ♪

♪ Come on, baby,
and rescue me ♪

♪ Can't you see
that I'm lonely? ♪

♪ Rescue me ♪

[upbeat music]

♪ ♪

- Meet Paige,
a beauty influencer

who was looking to get
a stylish short press and curl

for an upcoming work event.

So she found Rosalind,
a beautician who she believed

could achieve
her desired look.

But after Rosalind picked up
that hot comb,

things quickly went south.

- When she went to
take that hot comb

to the back of my nape,
she did burn me.

And it was ultimately
a second-degree burn.

- Paige wanted a short
press and curl like Rihanna,

but what she got was
a huge burn and hair loss.

- It completely destroyed
my hair.

- Paige's business relies
on her having natural hair.

So, unfortunately, she lost
a chunk of her income.

- She messing
with my livelihood.

She messing with my money.

I can't work
looking like that--

with a bald spot
in the back of my head.

- Desperate for some answers,
Paige reached out to us

to help get her hair on track

and confront this beautician
that burnt her scalp.

- Hi.

- I'm Paige.
I'm here to see Tamar.

- ♪ If you a bad chick,
let me hear ya say yeah ♪

♪ Little booty, big booty,
don't care, yeah ♪

♪ You got your own car
or your own crib, yeah ♪

♪ He steady callin' but you
leave him on read, yeah ♪

♪ Just sway wit' it,
sway wit' it ♪

♪ Sway wit' it,
sway wit' it ♪

- Hey, I'm liking this jewelry.
- You like it?

- Yes!
- I'ma do this a long time.

- You look like MC Johnny.
- [laughs]

- Hi, Paige.
- Hi, Tamar.

- How are you? Good to see you.
- Good to see you.

- Hi, Paige, I'm Johnny.
- Hi, hi, nice to meet you.

- Nice to meet you as well.

- Yes, this is my good friend
Johnny Wright.

- Very excited to meet
Johnny and Tamar.

Tamar has been someone who has
had many different styles,

and she's still so fierce,
and I feel like Tamar

would definitely be the one to
help me feel confident again.

- I was telling him a little
bit about your story,

but there's some things
we're unclear about.

What happened?

- So I had a hair disaster.
I went to see Rosalind.

She's a licensed beautician,

and she specializes
in natural hair,

and that's what
I was looking for.

- Okay.
- My hair was fine.

I had reached lengths
that I didn't think I could,

but I was trying
to get prepared

for a 10,000-subscriber party.
- Okay.

- I have a YouTube channel,

and I have
hair-care sponsorships

and brand endorsements,

so I really wanted to look
polished and sleek

and have my hair
professionally done.

So I went in,
and I wanted curls.

And Rosalind had a full house,

so she couldn't pay
as much attention to me.

And she got
the blow dryer going,

and then she goes to proceed
with that hot comb,

but my roots were still damp.

We started in the nape area,
and that first sizzle,

she burned me severely.

- Wow.
- What?

- I came in hoping
to get a press out

and a stylish short haircut
like Rihanna.

And instead,
I ended up with nothing

but some burns, hair loss,
and a bald spot.

And it wasn't
till I got home that I felt

the brush going over a scab.

- [gasps]
- Oh, no.

- It really was a blister.

- I'm not shocked.
I mean, she had wet hair.

If you apply any high heat
to something wet,

it's gonna create steam.

And because she was
so close to her scalp,

it's gonna burn and blister.

You don't even have
to touch the scalp

for it to burn
with a hot iron.

- What?
You don't?

- No!

- Whoo, Lord Jesus!
- Oh, wow.

- Oh, my God!
- A very horrible bald spot.

- This is a really
serious burn.

You couldn't even wear
no ponytail--what did you do?

- Braids, covering it up.

- Yeah.
- Hiding it.

I've spent thousands of dollars

to help hide the damage
that's under it all.

And now I don't have
hair-care sponsorships

and brand endorsements
for natural hair-care products

because I'm hiding
under weaves, extensions,

and sew-ins.

So, financially,
this is a setback.

- She didn't say, "Well,
can you come in, let me see"?

- No.
- Wow.

- Wow.
- No.

- And that's a problem,
'cause that's your business.

- Yep.

The weaves and wigs is hot.
And glue--

- You ain't got to tell me.
- Of course, of course.

- I'm over it.
- Yeah.

- I'm in Tahiti right here
with y'all.

- Yeah.
[laughter]

- Burnt up, boo, you know?

And I'm a woman
of a certain age, so that's--

I'm really there.
- I know, yeah, you up there.

- Ooh!

Did you call me old?
- [laughs]

- [imitates laughter]

It ain't your age,
it's your face, okay?

[scoffs]
And I look younger than you.

- [scoffs]
Okay.

- So I just want to be
able to relaunch my brand

with my natural hair.
- Yeah.

We're gonna make sure
you walk out of here

feeling like the 10,000 eh-eh
popping girl that you are,

'cause that's
such a huge accomplishment.

- Yeah.
- [laughs]

- And while we talking
about emotions,

we gonna get to
the bottom of this hairdresser

and why she was so emotionless

and not present
for her appointment.

- Right.
I think so!

- Let's go!

Baby, do we have our work
cut out for us today, okay?

Paige's beautician
burnt her scalp off, okay?

Made her pay and caused her
to lose her coin!

- Listen, when you affect the
coins, it's a major problem.

- Rosalind has some
explaining to do.

[dramatic music]

We're determined to get
Paige some answers

and the outright apology
she deserves.

This in your left ear.

We tracked down
her beautician, Rosalind,

and invited her to the salon.

She thinks she's interviewing
for a chance

to work with Johnny,
but what she doesn't know

is that Paige and I will be
in the surveillance room,

listening to every word.

I'll be feeding Johnny
information from the back,

while Paige and I
watch their every move

on our hidden cameras.

Now it's time
to bust Rosalind.

♪ ♪

[tense music]

♪ ♪

- Hi, welcome.

- Hi, I'm Rosalind.
I'm here to see Johnny.

- How does it feel to see her?
- Shocking.

- She look the same?
- She changed her hair.

- She look like auntie,
I'm scared, too, now.

♪ ♪

- ♪ Just sway wit' it,
sway wit' it ♪

[lively music]

♪ ♪

- Paige came to us
after her press and curl

with her stylist, Rosalind,

turned into a shortcut with
a large burn and a blister.

To get her some answers,
we invited Rosalind

to come into the salon
for what she thinks

is an opportunity to work

with celebrity hair stylist
Johnny Wright.

Little does she know,
she's about to come

face-to-face with
the woman's head she burned.

[dramatic music]

- Rosalind?
- Yes?

- Hello, I'm Johnny.
- Hello.

- Nice to see you.
- Same here.

- Come on back.
All right, have a seat.

- Thank you.
- Nice to meet you.

- Nice meeting you.

- So how long have
you been doing hair?

- 37 years.
- Long time!

- Yes.
- Do you love it still?

- I absolutely love it.

- You do?
That's good.

Do you work with a lot of
natural hair or--

- Natural hair.
- So what's her technique?

- Do you do extensions
and all that?

- Yes, I do.

- What about press and curls
and things like that?

- Not too much.
- Okay.

How many clients
do you take daily?

- 15.

- You can do that
all by yourself?

- I did 15 on Sunday.
- What?

Okay, now I see
why Paige thought

she wasn't getting
enough attention.

You got to have the proper team
to help you with that.

When I was in a salon,
I used to take 30 heads a day,

but I also had
three assistants.

- Child, I'd be out
of this salon, okay?

Look, I need
my attention, okay?

- [laughs]
You love attention.

- If they're getting a wash and
blow dry, that's really quick.

And I can do 'em in 45 minutes.
- And shampoo 'em and all that?

- Yeah, yeah, yeah, I'm fast.
- You real fast.

- Yes, I am.

- You ever wonder if you,
like, move too fast?

- Well, they say I'm fast.
I do everything fast, so...

[both laugh]

- She's not even paying
attention to what she doing.

- Oh.

- She trying to throw you
up under that dryer,

bring you up from under it,
so it's like a rotation.

- You just want to get it done.

- I want to get in,
and I want to get out.

- You got to get your coin.
- I got my coins.

- And I got my
third-degree burn, too.

- Yes, I did.

- I pulled up a few pictures
of your work.

- Okay.
- So tell me what we have here.

- Oh, that's the flex rod.
She's all natural.

- All natural?
- Yes.

- Beautiful.
Here?

- All natural, just cutting.

- Oh, you really do
a lot of natural hair.

- Yeah.

- And what happened
with this one here?

- Ooh.

- Who is that?
I don't know.

- That's not your--
- That's not me.

- Oh, not you?
- No.

- Does that look familiar?

- Okay.
- I think she knows.

- Do you remember this picture?

- I remember a client
coming in like that, but...

- What happened?
- What happened?

- She has been getting braids.
- And it's too tight.

- And that's tight.
Mm-hmm.

- And you told her
that the braids--

- Should take
the braids out, right.

So she took the braids out.
- No, no, no, no.

That's from her press out.

- But what is that scar here?
- I have no idea.

- You don't?
- No, I don't.

[dramatic music]

- Ooh, it's time.
Let's do this.

- Okay.

[suspenseful music]

- Wait, wait, wait,
wait, wait, wait.

Wait a minute.

both: Hi.
- How are you?

- Do you remember Paige?

♪ ♪

[tense music]

♪ ♪

- Wait, wait, wait,
wait, wait, wait.

Wait a minute.

both: Hi.
- How are you?

- Do you remember Paige?

♪ ♪

- How are you?
- Better.

- Good.

- She wanted to ask you
a question about her hair.

- Yes?

/- Yeah, so did you really take

full responsibility
for burning my hair?

- I burnt your hair
with what, relaxer?

- The hot comb.
- Well, I don't think so.

- So you don't remember when
you burned me and I jumped

and I said "ouch"?
- I remember, I remember--

I remember you saying "ouch."

But I would never lay a comb
on your head like that.

- You did burn me
with the comb.

♪ ♪

- But here's the thing.

She said that her hair
was still damp.

- Okay.

- And when you applied
the pressing comb,

steam is what burnt her scalp.

- So now I know.

[tense music]

- Look, I get it.

It is so uncomfortable
getting confronted this way,

but this lackluster
attitude's got to go.

- Ooh, child, it does.
This is not cool at all.

- I had an important event,
and I lost my hair.

And I wasn't able
to do my event

because my hair was ruined.

- I'm sorry, Paige.
Nothing else I can say.

- I can't even handle
a half-ass apology.

- Like, there's nothing else
you can say, Ros?

Come on, now.

- Keep that.
Girl, keep that.

- I mean, what do
you want me to do?

- There's more.

- It was a little rah-rah,
you know, your apology,

I'm just gonna be honest, Ros.

- I didn't feel like
Rosalind's apology was genuine.

It was very lackluster,
and it's pissing me off.

She legitimately doesn't care.

- Let me say this to you.

You done brought me
way out here to embarrass me.

So how you think
I'm supposed to feel?

- If I were you,
if I'm working with a client

or if she was not happy, I'm
going above and beyond for her.

You told me to put aloe vera
gel on it and that was it.

- And I told you to come back.
- I didn't want to come back.

- I wasn't trying to run
from you about it.

I was concerned.

- Okay, hold up. I think
I'm with Paige on this one.

It's no way I'm finna
come back to your salon

if you done burnt me up
like that, girl, no.

- She could've gave her
the opportunity

to at least look at it
and give her

some recommendations
on how to heal it.

- She was gonna
fix her burn or...?

- No, you can't fix the burn.
- Well, there you have it.

Paige did the right thing.

- I was reaching for that one.
I was reaching.

I tried to fight for you, Ros!

- We just brought her here
and you here

because she just wanted you
to get an opportunity

to redeem yourself...

so this will
never happen again.

- It's an opportunity
for us to learn together.

Are you open to that?

[tense music]

- I'm open.
- Is that a yes?

- It's a yes.
- Excellent.

That's what I like to hear.
- Yes!

- Right now I'm not too happy,
but I am a great hair stylist,

I'm professional,

and he can teach me whatever
it is that he needs to.

- All right, we gonna leave
y'all to learn it.

- All right.
- All right, Ms. Ros.

- We'll see you guys later.
- Bye.

- Okay, come on, Paige.

- Come on, Ros.
Let's go to the back.

- Ooh, Johnny,
you can cut that tension

with a knife
in that room, okay?

Like, I understand where
Paige is coming from

because Rosalind has been
very dismissive today.

I really hope she understands
her role in this.

- In a situation like this
where you bring somebody

and they don't know
what's ahead,

you got to give them
a chance to make amends.

- With all that being said,

what do you got for
Ms. Ros at boot camp today?

- Oh, well, Rosalind does admit
that she likes to work fast.

But in this situation,
that didn't work out for her.

So I think it's time
to focus on being thorough

so we can eliminate
any mistakes.

Okay.

All right, let me show you
how I section hair.

All right,
so I'm just gonna make this

a little cleaner here.

See, this is what
I'm talking about.

You rush the work,
it can turn into messy work,

and messy work can lead
into much bigger issues.

You got to be careful.

- Okay.
- So this section is perfect.

So, to assist with efficiency,

I'm gonna show Rosalind
this new, exciting tool

that's gonna save her time,
and she will never experience

the situation she had
with Paige again.

This blow dryer
is a suction dryer.

It sucks all of that water
out the hair

and, at the same time,
makes the hair straight.

[dryer whirring]

Voilà.
It's completely dry.

Once the hair
is completely dry,

I'm gonna recommend using

an electric pressing comb
instead.

The reason being is
it has controlled heat.

Clean, dry hair should be
straightened at a range

between 300 to 400 degrees,

depending on the thickness
of the hair.

With a traditional stove,

where temperatures
can reach up to 800 degrees,

the ability to gauge
the iron's temperature

becomes a little limited.

The goal is to give Rosalind
more options.

All right, so I want you to
try it right here at the nape.

Go ahead and get that area
right there.

Excellent.
You got it?

- Got it.
- All right, cool.

So do you want an opportunity
to do Paige's hair again?

- Sure.

I'm worried about it being
awkward with Paige

sitting in my chair again

because
I don't feel comfortable.

But I'm going to redeem myself
here in L.A.

and slay the hair.

- Go ahead and finish up,

and I'll see you
tomorrow, okay?

- Okay.
- All right.

- Johnny,
there's hesitation

written all over
her face, okay?

There is zero interest
in doing Paige's hair again.

- Well, they didn't leave
on the best terms

the last time they
saw each other, so I get it.

- Hopefully what you
taught Rosalind today

will help her do-over
go over smoothly,

because, remember,

Paige still need to look
popping for her party.

- And it's up to Rosalind
to deliver.

- It is.

[upbeat music]

♪ ♪

[dramatic music]

- So, was boot camp--
like, how was that experience?

- It was great.

I learned about this
awesome blow dryer here.

- Okay.

Ros, I'm thankful
that you are staying here

to help fix my hair.

I really appreciate it.

- It was difficult
standing behind Paige,

doing her hair
after the ambush.

- And hopefully, like,
have an actual relationship,

'cause that's what
I wanted from the start.

- I didn't want to talk to her
at all.

♪ ♪

[upbeat music]

♪ ♪

- I'm happy that you came

so that we could, you know,
fix this situation,

'cause that's what
I wanted from the start.

[dramatic music]

- I feel a little unsettled,

but Johnny asked me
to redeem myself,

so this is what
I'm here for to do.

And I apologize...

for the damage.

And we'll see what happens.

- Thank you.
I really appreciate it.

- You're welcome.

You can't please everybody.

If a client is unhappy,

you have to work with them
and be patient.

Therefore,
I'm gonna do her hair.

I'ma make her look beautiful
so she can go on to her event

and be happy with her
bouncing and beautiful hair.

This thing is taller than me.
- Wow.

[dryer whirring]

- Look at that!
- Yeah.

- Looks great!
How did it feel?

- Felt good.
- Good, that's awesome.

And it's gonna preserve
your curl.

That's the great thing
about it.

And it's not a lot of heat
on the hair.

- Right.

So let's go ahead
and start pressing her out

so we can finish her up, okay?

- Okay.

[upbeat music]

- Whoo, what a roller-coaster
ride this has been, child.

Paige started out recovering
from a severe burn

and hair loss from a press
and curl from Rosalind.

Now that they decided to be
civil the best they could,

we're ready to rebuild
Paige's new look

just in time for her
10,000-subscriber party.

I invited her good friend Cici
to join us for this big moment.

- Hey, Cici.
- Hey.

- Yay!

So did you hear about what
happened to her hair?

- Yes, I did.
She was in pretty bad shape.

- I don't think no more...
- No.

- Because Ms. Ros and Johnny,
I know y'all slayed and laid.

Ros, overall,
how do you think it turned out?

- I think it turned out
really good.

And I hope it works out well
for her.

- That's right, that's right.
- Yes, yes.

- I know I'm ready to see
the finished product.

- Me too!
- Are you guys ready?

- Yes!
- We are ready!

- All right, Paige, come on out
and show us your new look!

- [gasps]

- ♪ You better, better
tell 'em who's the boss, me ♪

- Wow!
[cheering]

- God!

- ♪ You better, better
show 'em who's the boss ♪

- You look so good!
- Yes!

- I am feeling overjoyed and
beautiful about my new look.

It' so soft.
It's silky. It's light.

♪ ♪

And I also love that
it's my hair.

- Girl,
your hair is laid.

- Thank you.
- Period.

- Yes, period, Pooh.

- Wait a minute, hold on,
that's all you?

- That's all me, boo.
[both gasp]

[both gasp]

- Wow.

Cici, what do you think about
her have her natural hair.

- It looks so good.

Turn around for me.

Yes!
- I love it.

- Ms. Ros, you did that?
- That's right, I did that.

- Yes, you did!

- And you look
absolutely beautiful.

- Thank you.

- And I'm glad I was
able to redeem myself.

- Yes.
- That's right.

- And redeem yourself
you did, honey.

- Thank you.
- Yeah!

- I'm proud of myself at this
moment because I stayed.

She's happy, I'm happy,
we can both move on.

I slayed it,
and I'm glad I did.

- Now you are ready for your
10,000-subscriber party.

- Yes.
- Exactly.

- Thank you, guys.
- Yes.

- You already got
your guest list going?

- Yes,
and you guys are all on it.

- Really?
- Ahh!

What? Even Ros?

- Yes, even Ros.
- Thank you.

- She's on the top of the list.

- Aww, nice.
- Aww.

- Awesome!

- All right, Paige, well,
you have a big even to get to.

- Yes, and, Miss Ros,

we are not gonna
leave you hangin', honey.

- That's right.
- Okay.

- Wait till you see this.
- Ooh, what I'ma see?

- Are you excited?
- I'm excited.

- Ooh.
- You get a Rev hair dryer

and an electric pressing comb.

Look at that.
- Thank...

- That's all yours.
- All for you.

- Thank you.
- What do you feel?

- Awesome.

[laughter]

Absolutely awesome.

- You know, Johnny,
there were some moments

when I thought this was
gonna end really badly.

- Girl, me too!

- But Paige and Rosalind
swallowed their pride

just enough to get
to the end of this thing, baby.

- I think we're done here.
You ready for a drink?

- All the time. Let's go.
- Let's do it!