All language subtitles for Diana.Our.Mother.Her.Life.and.Legacy.2017.1080p.AMZN.WEBRip.DDP2.0.x264-monkee

We are people like
everyone in this world.

♪ ♪

You're lucky
because you got another shot.

♪ ♪

I know what my mother
feels and wants.

I'm my mom's best friend.

I've quite a special
picture of the two of you,

which I thought
was quite sweet.

Prince Harry:
This is the first time that the two of us

have ever spoken about her
as a mother.

Believe it or not,
but you and I are both in this photograph.

Right. Okay.

You're in the tummy.

Oh, nice.
Yeah.

Arguably, probably,

a little bit too raw
up until this point.

It's still raw.

Prince William:
There's not many days that go by

that I don't think of her.

Her 20th anniversary year
feels like a good time

to remember, you know,
all the good things about her,

and, hopefully, provide

maybe a different
side to her

that others
haven't seen before.

Woman To celebrate
the life and legacy

of Diana, Princess of Wales,

her sons are sharing their
most intimate memories of her,

for the first time.

William: We felt incredibly loved,
Harry and I,

and I am very grateful that

that love still...
still feels there.

Harry:
It was that love that...

that even if she was
on the other side of a room,

that you, as a son,
you could feel it.

Disappointed you had a brother
instead of a sister? No, never.

I thought it was
quite funny...

Narrator:
Through their mother's personal photographs

and childhood home movies,

the people who knew
and loved her

reveal a Diana
we've never seen before.

Earl Spencer:
She was always very caring of little people,

and I suppose I was the first
little person that she cared for.

♪ ♪

Harry: Our mother was a total kid,
through and through.

She really enjoyed
the laughter and the fun.

She was one of the
naughtiest parents.

William:
She had a very cheeky sense of humor.

She'd loved the rudest cards
you could imagine.

She was very jolly,
and really enjoyed,

at times,
making a lot of mischief.

But she always understood
that there was

a real life
outside of palace walls.

Elton John:
Look at her face in every photograph.

There's a positive,
wonderful glow.

William:
I think she wanted to make a difference.

Narrator:
Diana's death at the age of only 36

shocked the world.

And it shaped the lives
of her two sons.

I give thanks that,
I was lucky enough to be her son,

and that I got to know her
for the 15 years that I did.

She set us up really well.

She gave us the right tools

and has prepared us well
for life

in the best way she could,

not, obviously,
knowing what was gonna happen.

Harry: She was our mum,
she still is our mum.

You know, and of course,
as her son, I would say that

she was the best mum
in the world.

Harry:
When we found these photo albums recently,

part of me never really
wanted to look at them,

and part of me was waiting
to find the right time

where we could sit down
and look at them together.

She loved taking pictures,
it's so nice.

She captured some really good,
sort of, portraits of people.

You kind of get a snapshot of
their personality quite quickly.

And the funny thing is,
there's not that many of her,

'cause she's always taking the photographs.
Yeah.

And it's photos of us
when we were... tiny.

Yeah, absolutely.
From the start. From day one.

I think that some
of the pictures here

are day one of you and day one of me.
Just growing up.

It's really nice looking back
at it and reminding yourselves.

And as she...
When I started looking through it,

it brought back
so many memories.

I brought this one out
because we were dressing up,

thinking that we're
looking really cool.

Yeah.
That was brilliant.

We used to have great fun mucking around,
didn't we? Yeah.

Blimey. That's the first
day at school.

Probably one of my first days.
Your first day then, probably.

Me turning up thinking I've got my older brother
at this school, he'll be looking after me,

when, in fact,
you just ignored me.

And then there's a photo here
I thought you'd like to see.

Quite a special picture
of the two of you,

which I thought
was quite sweet.

Will, where was this?

This was out on holiday.

I just remember having the skinniest legs.
I still do.

You're quite
skinny there.

You've got some good bushy,
blond eyebrows going on there as well.

And your freckled nose.
Your freckles have gone quite a lot now.

You used to have
such freckles.

They come back every now and then.
They're quite funny, really.

That is a sweet picture of her.
Happy memories, big smiling faces.

She smothered us with love, that's for sure.
Yeah.

♪ ♪

To myself and William,
she was just the best mother ever.

She would just engulf you

and squeeze you
as tight as possible,

and being as short
as I was then,

there was no escape,
you were there,

and you were there for as long
as she wanted to hold you.

Even talking about it now,
I can feel the hugs that she used to give us,

and, you know, I miss... I miss that.
I miss that feeling,

I miss that part of a family,
I miss having that mother

to be able to give you those hugs
and give you that compassion

that I think
everybody needs.

William:
She was extremely good at...

showing her love.

She was extremely good at showing,
you know, what we meant to her,

and, you know,
what feelings meant,

and how important
it was to feel.

Um, you know, whether she

made time for us, physically,

um, cleared her diary and went
out and did stuff with us,

or whether she'd sit down
and talk to us about school

or stuff
that was worrying us,

or... I think just that
communication,

always being open,
was very important.

Harry:
Behind closed doors,

she was a very loving,
caring mother,

and an incredibly
funny person.

One thing I would love
to ask her now, because

I genuinely think
that she got satisfaction

out of dressing myself
and William up

in the most bizarre
outfits,

normally matching.

It was weird shorts

and, you know, like,

little sort of shiny shoes
with the old clip-on.

Looking back at the photos,
it just makes me laugh.

I just think,
"How could you do that to us?"

And then, funny enough, we got to the age
when William would turn round and go,

"Oh, this is ridiculous.
You know, I'm the older brother.

Why do I have to be
dressed the same as him?"

And I'm going, "Hang on a second,
if you're going to dress differently,

"I'm not going to be the only
royal person dressed like this.

This is just ridiculous."

So, I like to think that she had
great fun in dressing us up.

I'm sure
that wasn't it, um,

but I sure as hell am gonna
dress my kids up the same way.

William:
There's not many days that go by

that I don't think of her,
you know,

sometimes sad,
sometimes very positively.

You know, I have a smile every now
and again when someone says something

and I think that's exactly
what she would have said,

or she would have
enjoyed that comment.

So they always
live with you,

people, you know,
you lose like that,

and my mother
lives with me every day.

Announcer: The House of Kings,
Westminster Abbey.

For a thousand years,
the cradle of royal power,

and today, the setting
for a royal wedding.

Commentator:
How proud their mother would have been today.

I think this really is
a special moment.

Director:
I guess there must be the bittersweet days.

I'm just thinking
of your wedding,

and you desperately
wanting her to be there

and to share in it.
Yeah.

Do feel somehow that
she was there with you?

I did, and I...

I sort of beforehand,
you know,

had a lot to time
to think about it.

♪ ♪

Archbishop: I pronounce that
they be man and wife together

in the name of the Father,
and of the Son

and of the Holy Ghost.
Amen.

William:
When it came to the wedding,

I did really feel
that she was there.

You know, there's
those times when you...

you look to someone
or something for strength,

and I very much felt
she was there for me.

♪ ♪

Announcer:
For the first time

through the center gateway
of Admiralty Arch

arrives Lady Diana.

And when we see her,

perhaps like
all royal brides

the veil
will be thrown back

and we will see
that lovely face.

Narrator:
It was on the day of her wedding

that Diana first captured
the world's imagination.

Pageantry and romance

were an unbeatable
combination.

The press called it

the wedding of the century.

Archbishop:
I, Diana Frances...

Diana:
I, Diana Frances...

take thee
Charles Philip Arthur George

to my wedded husband...

Diana:
to my wedded husband...

Narrator:
Diana's marriage was a joyous event

which everyone
could relate to.

But it was also
an utterly unique experience.

Diana was joining the most
famous family in the world.

At the end of the day,
she was a normal 20-year-old...

normal 20-year-old
Lady Spencer...

marrying into the institution,

marrying into the royal...
British royal family.

And she brought
a breath of fresh air

to everything
that she did.

Narrator:
Diana Spencer grew up in one of the grandest

aristocratic families
in England.

Her father was a keen
amateur cameraman.

The home movies he made

give us a precious glimpse
into Diana's early life

She was always very caring
of little people,

and I suppose I was
the first little person

that she cared for.

My mother left home
when I was two or three,

and so Diana
was the most significant,

I suppose,

warm female presence
in my life.

And, you know, we spent
so much time together.

I think our parents' divorce
was quite tricky for all of us.

It was very...
sort of bitter

and had an impact,
a big impact.

They never spoke, you know.

I do feel that the girl
I grew up with

had a sort of bundle
of insecurities

and unhappinesses.

Because of her own

sensitivities
and vulnerabilities,

she felt able to connect
with people

who were going through
a very tough time,

and sort of give them hope.

As she grew up,
there was a massive change in Diana.

She suddenly felt
more confident.

A definite blossoming.

She sort of realized
that she was really funny.

I mean, her sense of humor
was fantastic.

And male friends
suddenly started to realize

that this little girl was
growing into a very interesting

and very pretty
young thing.

Narrator:
Diana had a small and intimate

circle of friends.

In this film,

they're speaking about her
for the first time.

Harry Herbert:
The first time I met her,

I was playing golf
at Balmoral.

My dad, you know,

was great friends
with the queen,

and just as I was
about to play my shot,

this vision of beauty

appeared over the horizon,

full of laughter and energy,

and that was the first time
that I met Diana,

and, um...

like everyone
who meets her,

she certainly
had a big impact.

I'm sure my shot

was violently hooked
or sliced.

But we became great friends
from that moment.

Narrator:
Lady Carolyn Warren

was a family friend
of Diana's.

Carolyn Warren:
I was about 15, 16,

and she would have been just
a little bit older than me.

She was great fun,

had an amazing
sense of humor,

and could light up
the room.

Very, very caring.

Uh, she was always
the person who,

if somebody
was feeling down,

or there'd been a bust-up
with a boyfriend

or whatever it was,

she was first man in
to sort of, um,

give a helping hand.

These are photographs,
that I remember,

of Diana when she was working
for my sister as a nanny.

Narrator:
William van Straubenzee

met Diana when she was 14.

She was shy,

and she was

pretty unsure of herself,

and, um, pretty naive,

and quite gullible, really.

She was quite easy to tease,
etcetera,

but she took it
in incredibly good spirits.

But you had no inkling

of what sort of person
she was going to be.

You know,
wandering around

in jerseys
covered in hippos,

and jeans,
and slobbing around and...

She pinched my shirts
quite often

because she thought that
that was quite a...

quite a good thing to do.

Whenever you saw her alone

she would have picked up
some trashy romantic novel.

You know, she was a bit
of a dreamer.

There was a side to her
which wished

that somebody would
sweep her off her feet.

Commentator:
This was the moment they had come

from all corners
of the kingdom to see.

A new princess for Wales.

Earl Spencer:
I remember on the wedding day

going back to my mother's flat
after the wedding and thinking,

"Well, that's done,
so we'll all move on now,"

not realizing that she had just
become a sort of global superstar.

She was so young
and fresh

and vibrant
and good-looking

and unstuffy.

And this was all quite new,

uh, for somebody
in that position.

Narrator:
Only three months after her wedding,

Diana's life
as a working royal began

with a tour of Wales.

There was no training
for her new role.

She was thrown
into the deep end.

Accompanying her
was the lady-in-waiting

who'd be by her side
for the next ten years.

Anne Beckwith-Smith:
That... I think for both of us...

was a baptism of fire.

It was an extraordinary
experience.

It was that noise...
it was the cheering,

it was the children screaming,
you know.

It must have been
very daunting.

Harry Herbert:
What happened, I think,

was that everyone out there
who didn't know Diana,

they were all having

the "9th green
at Balmoral moment"

that I had.

They realized this was
such a natural person.

There wasn't...
She wasn't trying to be

anything other than herself.

Anne Beckwith-Smith:
Her ability to go up to people

and put her hand out
and just touch them,

it was... you know,
remembering it now,

I can...
it was very moving.

William:
That immediate warmth

was always there
for whoever she met.

It didn't matter where you came from,
what you did,

you know,
she could talk to you.

Um, and I think she,
generally, just had a real...

a real ability
to connect very quickly.

♪ ♪

Narrator:
Home for Prince William and Prince Harry

is Kensington Palace,
where they grew up.

It's always been a haven,

a place where their mother
tried to carve out

an ordinary family life
for them.

My mother cherished
those moments of...

of privacy and being able
to be that mother,

rather than
the Princess of Wales.

She made the decision that,
no matter what,

despite all of the difficulties
of growing up

in that limelight
and on that stage,

she was going to ensure

that both of us had

as normal a life
as possible.

And if that means, you know,
taking us for a burger every now and then,

or sneaking us
into the cinema,

or driving through
the country lanes

with the roof down
of her old-school BMW

listening to Enya,
I think it was...

God, blast from the past.

♪ Sail away, sail away,
sail away ♪

♪ Sail away, sail away... ♪

Harry:
All of that was part of her being a mum.

♪ Sail away, sail away,
sail away ♪

William:
She was very informal and...

really enjoyed
the laughter and the fun.

But she understood
that there was

a real life outside
of palace walls,

and she wanted us to see it
from a very young age,

and we understood some of
the real problems in life

that, you know,
can pass you by very easily,

particularly
in this situation,

if you don't go
looking for it.

♪ ♪

William: Can I come and sit here?
Is that all right?

How are you doing?

What's your name?
David.

Narrator:
A homeless shelter isn't where you'd imagine

a member of the royal family
might hang out.

But The Passage,

London's biggest
homeless center,

is a place where Prince William
feels very much at home.

Man:
How's George?

Very well.
He's growing fast. Is he? Yes, yes.

His tummy and his
shoulders have got so big

that we've had to, like,
quickly re-tailor his outfits.

He's growing
at a rate of knots.

He's going to be...
He's going to be quite a big boy, I think,

like his father.

Narrator:
Prince William has been visiting The Passage

since he was a boy.

His mother first brought him
here when he was only 12.

William:
I was quite nervous about that at the time.

But I just enjoyed
meeting these people

who had incredible stories
and who clearly

had had a very,
very tough time.

My interest
in homelessness

has come from that,
that one encounter.

That's fantastic, Brian.
Look at that!

That's awesome.

Do you find the drawing
and the arts sort of help?

Yeah, it helps with depression,
William.

Ah. Does it?
I suffer depression, you know,

'cause I lost my wife last year, you know.
I'm sorry to hear that.

The times that I've seen him,

I could just picture
going to the local pub

and just having a pint
with him.

And he's not afraid
to get his hands dirty,

which, I think, that's
just like his mother.

She was a soldier for...

for the royal family.

Narrator: Homelessness was one
of the first social issues

which the Princess of Wales
embraced.

She ventured into some of
London's roughest neighborhoods

to discover what life
was really like,

out on the streets.

She woke me up.
I love her.

She said, "Oh, I see you've dressed
especially for me" sort of thing.

And I just cracked a joke,
saying my Savile Row suit's

in the cleaners
at the moment.

Narrator:
Victor Adebowale

was the chief executive
of Centrepoint,

Britain's biggest
homeless charity.

He worked side-by-side
with Diana

to raise awareness of the
plight of the homeless.

Victor Adebowale:
She took it to heart,

that it was wrong
that this was happening

in what was
a very wealthy society.

And she talked to me
about it, you know,

she felt
that it was wrong,

that it was, you know,
deeply immoral.

Narrator:
The princess went into battle.

she made a hard-hitting
speech about homelessness,

which landed her
in political hot water.

I am appalled
at the dangers

young people face
on the streets

and how vulnerable they are

to exploitation.

Narrator:
Coming against a backdrop of budget cuts,

her speech was seen

as an attack
on the government.

The princess
really is a rather

headstrong and willful
young lady,

as charming and delightful
as she is in other ways...

Victor Adebowale: The speech that
she gave about youth homelessness

made its way onto the floor
of the Houses of Parliament

and, you know,
we were accused of

politicizing the royal family
as a result,

so...

I thought she was brave,

in a quiet but resolute way.

I do. I mean, she could have
dropped us at any time.

You know,
too hot to handle.

This is an issue that's
quite difficult.

That's how
the world changes.

People stand up
for what they believe in.

I think it was hard for her.
I think it was a real,

a real strain of the...
of the public role,

quite often. Um...

having to do the stuff
that she was doing,

involved with the certain...
the charities that she was involved with.

You know, you need respite,
you need somewhere to,

you know,
to go and dump it.

William:
There was always a sense of

enthusiasm and energy
around her,

and a lot of warmth as well.

There was always that sort of
bubbling personality

going on the whole time.

I think she lived
a lot of her life,

especially in private,
through us.

And I think that sort of

childish, fun element

really came out when
she was spending time with us.

Yeah!

Our mother was a total kid
through and through.

Whenever anybody
says to me, you know,

"So, she was fun...
give us an example,"

all I can hear
is her laugh in my head.

And that sort of
crazy laugh

of where there was just
pure happiness

shown on her face.

One of her mottoes
to me was,

"You can be as naughty
as you want,

just don't get caught."

She was one
of the naughtiest parents.

She would come and watch us
play football

and, you know,
smuggle sweets into our socks.

And, I mean, like literally
walking back from a football match

and having sort of
five packets of Starburst,

and just the whole shirt
was just bulging with sweets.

And then it's
sort of looking around,

open the tuck box,
throw it all in, lock it up.

William:
She was a massive card writer.

She loved the rudest cards
you could imagine.

And I would be at school and
I'd get a card from my mother.

Usually she found something,
you know, very embarrassing,

you know,
a very funny card,

and then sort of wrote
very nice stuff inside.

But I dared not open it in case the teachers
or anyone else in the class had seen it.

There's a couple
of memories I have

that are particularly funny.

Just outside this room
where we are now, um,

she organized,
when I came home from school,

to have Cindy Crawford,
Christy Turlington, and Naomi Campbell,

waiting at the top
of the stairs.

I was probably
a 12- or 13-year-old boy,

who had posters of them
on his wall.

And I went bright red

and didn't quite know what to say,
and sort of fumbled,

and I think I pretty much fell
down the stairs on the way up.

I was completely and utterly
sort of awestruck.

That was a very funny memory
that's lived with me forever

about her loving
and embarrassing,

and sort of being...
being this sort of joker.

Narrator: A sense of humor was
a vital release for Diana,

as she began to embrace
some of the most

controversial issues
of the day.

Commercial Announcer:
There is now a danger

that has become a threat
to us all.

Narrator:
By the 1980s,

the world was in the grip
of a terrible epidemic.

The gay community had
been devastated by AIDS.

But tabloid newspapers
ignored their suffering,

and instead accused them
of spreading the disease.

Their headlines stirred up
a storm of prejudice.

As a young gay man,

Ian Walker endured years
of discrimination.

Ian Walker:
People were terrified of catching HIV.

And a lot of people
would talk about the day

that they
were diagnosed

as the day that people
stopped touching them.

That from then on,
it was rubber gloves and masks and gowns.

You heard stories of people
going to the dentist

and people were, like,
dressed up in a space suit to deal with them.

Narrator:
At a time when the fear of physical contact

with AIDS sufferers
was at its height,

the princess visited
the Middlesex Hospital.

It housed the only
AIDS unit in the UK.

Anne Beckwith-Smith:
She just walked into that room,

and there was a gentleman...

and did what she would
normally do

to anybody else
she was meeting.

She just shook him
by the hand.

And that picture went viral,

um, 'round the world.

Ian Walker:
That was very powerful,

that she made that contact.

She just smashed
all that fear down

by that one...
that one handshake.

Narrator:
The London Lighthouse

was at the heart of the
AIDS epidemic in Britain

It provided care
for the sick and the dying.

Ian Walker: I was an occupational
therapist at the London Lighthouse,

and the deaths
were just relentless.

You'd go home at night...

and you weren't sure who was
gonna be there the next day.

Narrator:
The princess became The London Lighthouse's

greatest champion,

publicly supporting
the charity,

but also regularly
visiting patients,

often on her own time.

Gerard McGrath: When she came in,
it was like she was shining.

That smile...

it just beamed.

When she smiled,
she beamed.

Um... I sound
like a sycophant,

but you know,
that's how it was.

Um, and, uh...

And I'm not a royal
person, really,

I'm a Republican,

but, um,

she was an exception.

Gerard: How are you?
Ian: How are you? Good to see you.

Hello. How are you?
Nice to see you.

Narrator:
Sir Elton John was a friend of Diana's,

and like her,
a committed AIDS activist.

Would she come here unannounced?
Yeah, yeah.

Narrator: Prince Harry is joining
him at the London Lighthouse

to hear more
about his mother's work.

It was considered
to be a gay disease,

and for someone who
was within the royal family

and who was a woman,
and who was straight...

and to have someone care
from the other side

was an incredible gift.

You can see it in the photographs.
Exactly.

When you look back
to these days,

when actually the reality
was doom and gloom...

Absolutely. And look at all...
The reality then was doom and gloom,

yet everybody in that
photograph is smiling.

Because of her.
Yes, because of her.

She had an energy...
Look at her face, in every photograph,

there's a positive,
wonderful glow.

Also she had this
incredible ability,

which he's kind of inherited
and I told him that,

and he said,
"Thanks very much,"

to make people feel at ease

and make them feel that
everything's gonna be all right.

I haven't experienced
many people

in my life
who have that ability.

but she could walk
into a room of people

and make them feel
as if everything was great.

♪ ♪

Narrator:
It's World AIDS Day

and Prince Harry
is in Barbados.

He is encouraging people
to take a blood test.

It's the best way
to stop the spread of AIDS.

All right. I'll just take
a little bit more from you.

Don't take it all.
No, I'm not gonna take all.

Narrator: Prince Harry has brought
along a friend to help spread the word.

She's one of the most
famous women on the planet.

Welcome, Rihanna.
Thanks for taking part.

Of course.
My pleasure.

Harry: There was an opportunity
there to get Rihanna,

who has got, you know,

over 60 million followers
on Instagram alone.

And to be able to get
someone in her position,

who has lost quite
a few friends to AIDS,

I think is...
it's fantastic.

You really made this...

You made it feel like it...
It's a pinprick.

...seem like it hurt.

Rihanna: I just think it's incredible,
what he's doing

to bring awareness
to HIV and AIDS,

and I think the most
important thing is

to kind of dilute the stigma,

um, as much as possible.

Um, I think that's that thing
that's crippling the most.

Harry:
My mother was a role model.

She was someone who,
at an incredibly young age,

would put her passion
behind something

that she genuinely
believed in.

And I think that's fantastic.
You know, good for her.

And... And thank God for her.

♪ ♪

Jayne Fincher:
I'd worked with Charles and Diana

for many, many years,
photographing them.

You know, when you work
with them all those years

and you watch every
little thing that goes on,

you know,
you become part of it all.

You know you can't help but
feel affection towards them,

and, you know,
you want them to be happy.

The newspapers had been
writing a lot of stories,

negative stories
about the marriage,

and personally,
I tried to ignore it

because I didn't
want to read them

and I didn't want
to believe it.

So I poo-pooed it a bit.

The penny didn't
really drop for me

until we went to Korea.

She looked wretched,

he looked wretched,

and I thought finally,

"Hmm, something's
going on here."

I's very evident
when you look at the pictures

that they look very distanced
from each other,

even to the point where,
they're walking down a staircase.

They're both walking down
a separate set of stairs,

and there's a wall
in the middle,

and it kind of sums up what
was going on at that point.

It wasn't a very happy tour.

Harry Herbert:
That was a bad time for Diana.

You know, a bit the light
had gone out, if you like.

♪ ♪

Narrator:
One person who was deeply concerned

was the princess's
mother-in-law.

Harry Herbert: I had a talk
to the queen about it

up at Balmoral.

The queen would talk to me
about it because...

she was so worried.

She was so... so...

you know, worried about...
worried about Diana.

After a lunch at Balmoral

and going up high
and looking down onto this

beautiful setting
of heather

and castle...

An incredibly, you know,

important chat,

a very personal,
personal chat.

And the queen wanted to know
how was Diana feeling,

and was it as bad

as it was.

And it was a sad discussion,

a sad... a sad, you know,

a sad moment, really,

because that was
everything at its worst.

I remember going to see Diana
in Kensington Palace

when... when things weren't

particularly easy

in, you know,
her married life.

She was, you know,
very emotional.

Suddenly, these two boys

came thundering
around the corner

in their dressing gowns...
this was before bed...

and just...

watching her face light up.

Going from sad chat,

to, suddenly, "boof"...

you know.

I'll never forget
that moment,

and them, you know,

crawling all over her

and things flying
everywhere.

Through all the difficulty

of other stuff at that time...

you could see the most
important thing in her life

were her boys.

John Major:
It is announced from Buckingham Palace

that, with regret,

the Prince
and Princess of Wales

have decided to separate.

Their Royal Highnesses
have no plans...

Then there was the point
of where our parents split,

and we were...
and the two of us

were bouncing between
the two of them,

and we never saw
our mother enough,

or we never saw
our father enough.

You know, there was a lot of...
a lot of traveling.

And a lot of...
a lot of, you know,

fights in the backseat with my brother,
of which I would win.

So, it was... There was
all of that to contend with,

and I don't pretend that we're the
only people to have to deal with that.

But, um, it was...
it was an interesting way of growing up.

Narrator:
Privacy had been hard to come by

as a member
of the royal family.

But following her separation,

media obsession
with the princess

reached fever pitch.

Jayne Fincher:
I remember one particular trip.

We were in Lech
in Austria,

and the deal was that the
Palace would arrange for us

to have a photo-call
on the first day.

And the understanding
was that then,

"Okay, let them then ski off
and have a lovely holiday."

On this particular day,
we'd had our photo-call,

so, you know, you shouldn't have
been out with your camera anymore.

And Diana came out
with the boys

and they tried going through
the town to the sweetshop.

And the photographers were just,
like, running everywhere.

It was like rats
running everywhere.

They all wanted to be
in their face,

right up to them,
pushing and shoving.

They were fighting
with each other,

photographers
were falling over,

and the boys
were frightened.

And I was in the shop
when she came into the shop.

It was like,
she was sort of exasperated by it.

"What are they doing?
Why are they doing this?"

You know, "I've kept my part of the deal,
we did our photo-call.

Why are they all doing this?"

And she said,
"I don't want the boys upset like this."

Excuse me.

As a parent,

could I ask you to respect
my children's space?

Because I've brought the children
out here for a holiday...

Photographer:
Right.

Diana:
...and we'd really appreciate the space.

And I'm sure as a...
Would it be possible

to just get a picture of
you this afternoon... No.

...and I'll leave you alone.
No.

As a parent,
I want to protect the children.

William: Back then,
20 years ago,

people would be
utterly appalled

if they knew exactly
what went on.

Por favor?

William: I think it was an industry
that lost its way quite heavily,

lost its sense of decency,

lost its perspective
on what was appropriate.

Photographer: Madam.

Photographer 2:
Please.

Madam!

Please. I want to take... No.
Back up.

William: If you are the Princess
of Wales and you're a mother,

I don't believe being chased
by 30 guys on motorbikes

who block your path,

who spit at you,
who shout at you,

and who react really badly
to get a reaction from you,

um, and make a woman cry

in public
to get the photographs,

I don't believe
that is appropriate.

I sadly remember, most of the time
that she ever cried about anything

was to do with
press intrusion.

Diana:
Out! Out!

Man:
Out! Out! Out!

Out!

Out!
O-U-T, out!

Photographer:
Have a nice trip, guys.

William: Harry and I, you know,
we lived through that.

And one lesson I've learnt,
is you never let them in too far,

because it's very difficult
to get them back out again.

And you've got to maintain

a barrier and a boundary,

because if you cross it,
if both sides cross it,

um,

a lot of pain and problems
can come from it.

♪ ♪

Narrator:
In August, 1996,

after 15 years of marriage,

the Prince and Princess
of Wales divorced.

Diana was free to shape
a new life for herself.

Anne Beckwith-Smith:
Once the divorce had come through,

the few times I saw her,

she seemed to be
at a better place.

Um, I think she was happier.

♪ ♪

Once she was no longer
a member of the royal family,

she, I think, just felt
a sense of freedom.

She was a very, very
attractive woman.

And she really loved
looking good.

She was free as a bird,

and I think she looked
rather amazing.

♪ ♪

William: My mother loved her fashion,
she loved her clothes,

but she wasn't
a slave to it.

I remember walking
around her cupboards,

and there were just so many
dresses and so many clothes,

and she got so fed up with all
these clothes in her cupboards,

believe it or not.

And I said,
"Why don't you give these clothes away?

Why don't you do something
charitable with it?"

Auctioneer:
How much for this?

Nineteen
thousand here.

Against you in the gallery at 19,000,
the bid's here.

Narrator:
Diana auctioned off dozens of her dresses...

Auctioneer:
Twenty-five thousand.

Narrator: ...raising millions of
dollars for AIDS and cancer charities.

Auctioneer:
Hundred thirty-thousand.

One seventy-five.

I knew she was going to say that!
Two hundred thousand.

William:
And I remember her showing me the catalog

and everything else about it and saying,
"This was your idea."

And I was like,
"Well, I had a good idea."

So, it was nice to see it
come to fruition.

Narrator:
The sale of her dresses

marked a new chapter
in the princess's life.

From now on,
she would force the press

to focus on what she did

and not on what she wore.

Harry: She put her name,
and put her image,

and put her passion
and energy into something

that she genuinely
believed in.

And she knew
that by doing that,

it was going to have
a ripple effect

across the whole world.

♪ ♪

Narrator:
In August 1997,

only three weeks
before she died,

Diana arrived in Bosnia.

The country
had been torn apart

by a brutal civil war.

With a million land mines
still lurking underground,

it was one of the most
dangerous places on Earth.

Diana's guides in Bosnia

were two committed
land mine activists.

Jerry White:
The willingness to take such a crazy risk

on these two American,

you know, legless cowboys...

We have one leg
between the both of us...

who didn't have, you know,

two sheckles
to rub together in Bosnia.

I wouldn't have recommended
that she go with us.

But she chose it.

I wasn't to tell anyone

about the upcoming
visit to Bosnia,

not even the embassy,
not even your ambassadors,

no one would know.

Ken Rutherford: It was not an easy trip,
it was rigorous.

It was in
a depressing environment

in the post-conflict
area of Bosnia.

And she was,
morning to night,

visiting survivors.

Jerry White:
Most people want to get away from pain,

they can't listen to pain,

they can't be fully present
in the presence of pain,

and the Princess of Wales
could be there.

Narrator:
While she was in Bosnia,

Diana met some of the younger
victims of the conflict.

Like 12 year old Zarko,

who'd lost his leg after
stepping on a land mine.

They keep me on my toes.
They are quite naughty.

Narrator:
Malic was 15 when he met Diana.

He'd also lost his leg
after stepping on a land mine.

Narrator: Diana's Bosnian visit
was part of a wider campaign.

Behind the scenes,
she was pushing for a global land mine ban.

About a month ago,
I found a whole series of letters,

uh, letters that she was
supposed to top and tail,

that were dated
the 31st of August.

They were sitting
on her desk here.

She knew exactly
what needed to be done.

She was writing letters
to certain people to say,

right, you know,
this is what needs to happen

in order for this whole,
sort of, tidal wave to change.

And it's only recently
over the years

that I've actually really
understood the effect

that she was having
in those areas,

and on an international
scale as well.

Narrator:
Three months after Diana's visit to Bosnia,

an international treaty
was signed

outlawing land mines.

It was, perhaps,
her greatest achievement.

She had the ability
to literally change a mindset

of millions upon millions
of people.

♪ ♪

Hi, guys.

It's a leprechaun.

You look like
naughty school children.

Hi. Ken Rutherford.
Nice to meet you.

Very nice to meet you.

Narrator:
Prince Harry has invited Ken,

Jerry, Jarko and Malic

to Kensington Palace

to share their memories
of Diana's Bosnian visit.

So you guys, I mean,
this was it,

20... 20 years ago.

Ken Rutherford: This is a reunion.
You both still look the same.

"Ish."

You maybe have
a little less hair.

You guys were almost the last
people to see my mother.

Well, you saw my mother more
recently than I did, I guess.

Was it quite strange for
the two of you to have a...

to have a princess
like that come and...

to come and show
an interest in your lives

and within Bosnia,
the land mine issue?

She was the only light at the
end of the tunnel for us.

Translator:
I remember her sentence...

...before she left.

Translator:
She said...

you are not
going to be forgotten.

And that was
important to him.

And that stuck in your head
forever?

Translator: Whenever I had hard times,
I remembered that sentence.

Narrator: On the 20th anniversary
of Diana's visit to Bosnia,

Prince Harry is finishing
the work his mother began.

He's launching
a new campaign

to destroy
every remaining land mine.

The attention my mother brought to
this issue wasn't about politics,

it was about people.

When my mother said goodbye
to Zarko that August,

just weeks before
her untimely death,

she told him
he would not be forgotten.

Please,
help me keep her word

to Zarko and Malic,

and other people like them
throughout the world,

who still need us
to finish the job.

Thank you.

♪ ♪

Narrator:
During August 1997,

Prince William
and Prince Harry

were enjoying summer
in the Scottish Highlands.

While their mother was away,
she constantly kept in touch.

William: The very last memory
that I have is a phone call

at Balmoral.

At the time, Harry and I
were running around,

minding our own business,
playing with our cousins,

and having
a very good time.

As a kid, I never enjoyed speaking
to my parents on the phone.

Um, and we spent far too much
time speaking on the phone

rather than speaking
to each other

because of just the way
the situation was.

And the phone rang

and off he went to go and speak
to her sort of for five minutes.

And I think Harry and I were just
in a desperate rush to say goodbye,

you know, see you later,
and we're going to go off,

and if I'd known now, obviously,
what was going to happen,

I wouldn't have been
so blasé about it

and everything else.

But, um, that phone call
sticks in my mind

quite... quite heavily.

Director:
Do you remember what she said?

I do. I do.

And then, "Harry, Harry,
Mummy's on the phone."

Right, my turn...
...off I go.

You know, pick up the phone,
and it was...

and it was her
speaking from Paris,

and, you know,
she...

I can't really necessarily
remember what I said,

but all I do remember is...

is probably, you know,
regretting for the rest of my life

how short
the phone call was.

And if I'd known that that was the last
time I was going to speak to my mother,

the things I would...
the things I would have said to her.

Looking back on it now,
it's incredibly hard.

I have... I have to sort of deal
with that for the rest of my life.

Not knowing that
that was the last time

I was going to speak
to my mum,

and how differently that
conversation would have panned out

if I'd had even
the slightest inkling

that that was... you know, that her
life was going to be taken that night.

Reporter:
The princess was taken to intensive care

following a car crash.

Reporter 2:
The press association announced

with a newsflash at 4:41

that Diana, Princess of Wales,

has died,
according to British sources.

♪ ♪

Victor Adebowale: The strangest
thing was the thousands of people,

hundreds of thousands
of people,

that spontaneously gathered

in central London.

I've never seen
anything like it,

and I don't expect to see
anything like it.

People wanted to actually
physically be near her.

♪ ♪

And I think
that was because

her humanity spoke
to their humanity,

regardless of...
of the difference in class,

the difference
in life experience.

They saw something
of themselves in her.

Harry: It was very,
very strange, after her death,

you know, the...
sort of the outpouring of love and emotion,

from so many people that
had never even met her.

And there was William
and I walking around

Kensington Palace
Gardens here,

and the sea of flowers

all the way from
the Palace gates,

all the way back
to Kensington High Street.

And I was thinking
to myself,

how is it that so many people
that never met this woman...

my mother...

can be crying
and showing more emotion

than I actually am feeling?

William:
There's nothing like it in the world,

there really isn't.

It's completely and utterly...

It's like an earthquake's
just run through the house,

and through your life
and everything.

It's just... it's...

Your mind
is completely split.

Um... and it took me
a while to actually...

for it to sink in.

Narrator: Prince William was 15
years old when his mother died.

Prince Harry was only 12.

You know, losing someone
so close to you

is utterly devastating,

especially at that age.

I think it sort of really...

spins you out.

You don't quite know
where you are,

what you're doing
and what's going on.

♪ ♪

William:
The family came together, um,

and Harry and I tried to talk
as best we could about it,

but being so small
at that age,

it's very difficult to...

to communicate
or understand your feelings.

It's... It's very complicated.

♪ ♪

Narrator:
After the service in Westminster Abbey,

Diana's body was taken
to her family home at Althorp.

There, on an island in the
middle of Round Oval Lake,

she was laid to rest.

♪ ♪

The first time I cried was...

was at the funeral
on the island,

and that was
probably, like...

and only since then,
maybe once.

So, there's a, you know,
there's a lot of grief

that still needs to be...
... to be let out.

♪ ♪

William: Slowly,
you try and rebuild your life

and you try and understand
what's happened, and...

I kept saying to myself
that, you know,

my mother would not
want me to be upset,

she'd not want me to be down,
she'd not want me to be like this.

Um, I kept myself
busy as well,

which is good
and bad sometimes,

but allows you to kind of get
through that initial shock phase.

Um, and to the point where,

I'd say, you know,
we're talking as much as maybe...

five to seven years
afterwards.

♪ ♪

Harry: I was so young,
I grew up sort of thinking

that not having a mum
was normal.

I think it was
a classic case of,

"Don't let yourself
think about your mum

"and the grief
and the hurt

"that comes with it,

"because it's never gonna
bring her back,

and it's only gonna
make you more sad."

People deal with grief
in different ways...

and my way of dealing
with it was...

was by just basically shutting it out,
locking it out.

The ten years
that I was in the army,

I just sort of dug
my head in the sand

and was just...
it was just white noise.

I went through a whole period
of having to try to

sort my...
sort myself out.

♪ ♪

William:
My heart goes out to all the people

who have lost all their
loved ones in the world.

You know,
it does connect you.

It's a very sad club...

...you don't want
to be a member of.

But you do have a shared...

a shared sort of pain that you
can immediately understand

and see in anyone
when you meet them.

Narrator:
Talking about the loss of parents or children

is one of the last
great taboos.

But poignantly,

in the years before she died,

Diana became one of the first
public figures

to engage with these issues

when one of her best friends

launched a bereavement charity.

Julia Samuel:
When Child Bereavement UK was founded,

Diana,

as an act of friendship,

she did many things

that really supported me,
personally.

Julia Samuel:
Good afternoon.

I hadn't made many speeches,
and I was really nervous,

and so she helped me
with my speech.

The Child Bereavement Trust

will address problems that
affect many people's lives.

Julia Samuel:
And she came to our launch,

and of course it meant that we were
in every newspaper, on the news.

And it gave us the best possible
launch we could ever have had.

She had a very natural
gift of empathy.

Just by looking at someone,
she'd have an idea of what they were feeling.

And actually I see that
with the Duke of Cambridge.

Hello.
Hello.

He has a depth of understanding
through his own experience

that connects
with other people.

Narrator:
Prince William has continued

his mother's relationship
with the charity,

becoming Patron
of Child Bereavement UK.

I strongly believe that everyone wants
to help, they just don't know how to.

And they usually end up,
pretty much just stumbling a bit,

and then just stay quiet,

which is sometimes the worst thing
you can do. Woman: Oh, yeah.

I was pregnant
with our second daughter,

um, and I went to a routine
38-week antenatal appointment,

and, um,
and they found no heartbeat.

Um... gosh, sorry. Already.
Oh, no. Don't worry.

Narrator: Emily's baby,
Abbie, was stillborn.

John's daughter, Rosie,
died when she was 19.

At the moment
we're talking about

what do we do
with Rosie's ashes.

We've still got those.

It's hard to totally let go,
as well, isn't it?

It's very hard
to let go.

I always think that how you
come out of bereavement,

how you come out of grief,
it's a real defining moment.

It doesn't go away, it never goes away.
No, no, no.

But you learn to deal with it.
You make it part of your life

in a way that's right
and good

and in the best way that you can.
Absolutely.

Woman: John and Emily,
thank you so much.

Thank you.
It's really, really appreciated.

And it's so brave to be...
for you two to be

as open and as
articulate as you are.

Keep the memories alive. That's the thing,
isn't it? John: Keep the memories alive.

Emily: Yeah.
John: Mm.

♪ ♪

Narrator:
On the 20th anniversary of Diana's death,

a special garden has been
created at Kensington Palace

to celebrate
her life and legacy.

Graham Dillamore
was a young gardener

when he began
working for Diana.

We're all very lucky
to know her,

work with her,
and be here at that time.

For me, personally,

this is, uh,

where I'll always
remember her.

We were looking
at images of Diana

and the whites and creams
and those pastel shades

seemed to sort of,
jump out at us a bit on the page,

and we thought we could

maybe develop a scheme that could...
that could capture that,

and would look really,
really nice.

And they got taller
than I thought...

Graham Dillamore: You can see,
we've got the foxgloves

coming into flower now,

which are wonderful.

And we're planting
these gorgeous white lilies.

And then we've got
these super,

fantastic,
kind of creamy roses.

Seeing the two boys
when they were little,

in the private garden,
throwing a rugby ball around

or kicking a football
into the roses,

it was great to see.

And it reminded me of my own
garden at home with my kids.

I'll always look back
on those days

with really great,
happy memories.

Harry Herbert:
When you see the boys, funny enough,

for me,
that brings her back.

It makes me smile when you

turn on the telly and...

see that Harry's been
a bit wicked doing something.

That's great,

because that's Diana.

And you see,

you know,
you see William's smile,

or you see the way
that they react

to... to people.

And...

that's their mother.

♪ ♪

William van Straubenzee:
People used to say to me,

"Were you ever
in love with Diana?"

And my answer is,
"Of course I was in love with Diana."

Everybody in the world
was in love with Diana.

I mean, every person,
of every age group

of any sex or denomination
or anything that knew of her,

was in love with her.

She was just
an extraordinary person.

♪ ♪

Narrator:
In the years since Diana died,

two of her grandchildren
have been born.

Director:
How do you keep her memory alive

for your children?

I think constantly talking
about "Granny Diana."

Um, so,

we've got more photos up
around the house now of her,

and we talk about her a bit,
and stuff.

It's hard because, obviously,
Katherine didn't know her,

so she cannot
really provide that...

that level of detail.

So I do, regularly,

putting George or Charlotte
to bed, talk about her,

and just try
and remind them that, um,

there are two grandmothers...

there were two grandmothers...
in their lives,

and so it's important
that they know who she was

and that she existed.

She'd be a nightmare grandmother,
absolute nightmare.

She'd love
the children to bits,

but she'd be
an absolute nightmare.

She'd come and go and she'd
come in probably at bath time,

cause an amazing
amount of scene,

bubbles everywhere,
bathwater all over the place,

and, um,
and then leave.

♪ ♪

I want to make
as much time and effort

with Charlotte
and George as I can,

because I realize that these early years,
particularly,

are crucial for children,

um, having seen, you know,
what she did for us.

♪ ♪

I find these ones
actually quite sweet.

Believe it or not,
you and I are both in this photograph.

Right.

You're in the tummy.
Oh, nice.

Yeah, exactly.

She wrote on it,
she said "W, Harry."

That's quite funny.

You, I mean, you potentially
look excited that you've got a,

at that point,
a brother or sister coming.

I think I as looking forward to
beating you up the moment you arrived.

I thought it was quite
a funny photograph.

She looks happy there, as well.
Yeah.

William:
Time spent with her.

The feeling of
having her around

and being loved as a family,
or as a son,

I think those are the most precious
and special memories, to me.

Harry: It has been hard and
it will continue to be hard.

There's not a day
that William and I

don't wish that she was...
we don't wish that she was still around.

And we wonder what kind of
a mother she would be now,

and what kind of a public
role she would have,

and what a difference
she would be making.

William:
I think she would be proud that Harry and I

have managed to come through
everything that's happened,

having lost her.

And that gives me
positivity and strength

to know that I can face anything
the world can throw at me.

We felt, you know,
incredibly loved, Harry and I,

um, and...

I'm very grateful
that that

love still... still feels there,
even 20 years on.

And I think that's a huge
credit to her, that I...

I can...
I can still feel that now.

♪ ♪

♪ ♪