Original subtitles

i can't believe we made it i can i mean yeah the salary is amazing but the

customer service like being free used by our guests that's a lot just relax

smile stay calm and look pretty while you do it

that's easy for you to say well i

was born for this i'm ready to spread my wings and

Travel the world.

Ladies, quiet.

First of all, congratulations on passing your apprenticeship.

This is the beginning of your flight attendant course.

Here at Free Use Airlines, the most important thing is customer

pleasure.

A passenger must feel welcome, comfortable.

and above all else, satisfied.

Today's lesson will be on grooming and professional image as well as service

training.

And by the looks of it, some of you are going to need both.

Let's begin.

Good luck.

Good luck to you. I was born for this.

All right.

First thing that we're going to be covering today will be grooming and

professional image.

Part of that is going to be contingent on your arrival,

on your preparedness.

This is out of breaks.

On your arrival, on your preparedness, and the time that you allow yourself.

before your flights depart.

We don't want to see sweaty, flustered, uncontrolled agents

barreling their way through a terminal.

We want to see professional conduct.

You can't look professional if you're running full speed with your luggage

behind you.

Know the location.

of the designated checkpoints of the screening areas.

Those are going to be vital in order to make it through with sufficient time.

Give yourself at least an hour and a half to make it through security, to

make it through checkpoints, and to ensure that you arrive at your flight

with enough time to settle in.

Do not transport packages, luggage

or other materials from people that you do not know.

Do not work with packages or

luggage or materials which contents are unknown to you.

Let's skip ahead now to uniform standards because by God What

I see here before me is Disgraceful

ill-fitting Out

of ranks Sleeves

of your undershirts that extend far beyond

what is specified in your uniform.

Remove this.

Unacceptable.

Absolutely unacceptable.

I'm sorry, sir. I'll do better.

See that you do.

I don't want to see cadets walking in here with untrimmed, sloppy uniforms.

Unclench your hands, please.

Your uniforms

are

of vital importance for multiple reasons. It allows passengers to easily

identify you, and it also allows as a method

of access.

Depending on the state and the condition,

of your uniform at the time, it signifies to passengers what is and

is not acceptable at that time of service.

This is one of the most vital and important parts

of free-use airlines specifically.

Please have those uniforms tailored before you come back here again.

I will not be addressing this a second time. Yes. Yes, sir.

Hair.

Neat, controlled, and professional.

This is acceptable.

Extremely acceptable.

Also acceptable.

You've done well on that front specifically.

Makeup and grooming.

This is free use airlines.

That means specifically that you need to hold yourself to a much

higher standard of attraction, of appearance, of

realism that other airlines may not hold.

their attendance.

Excellent.

Excellent.

Excellent.

Wonderful.

Hygiene samples.

There are certain things that are absolutely mandatory.

Fresh bread.

the absence of body odor, we cannot have a

scenario in which a customer comes to corporate and

complains about some kind of smell, some kind of

disruptive or disturbing odor.

or of bad breath.

You may be called at any time to provide customer

satisfaction.

And if you do not live up to certain standards of customer satisfaction,

then you may quickly and clearly

be dismissed from your duties.

Keep your hands clean.

Keep your mouths clean.

Keep your uniforms clean.

All of these things may be seen as a possible disruption either

to other attendants or to our clientele.

Body language and etiquette.

Now there are certain motions

activities, ways of carrying and demonstrating yourselves,

which are going to signify to clients, to our customer base,

that you are ready and willing to

provide customer service duties.

Young lady?

Yes, sir?

Would you care to tell me why your top button is buttoned?

I didn't realize.

I'll unbutton it right now, sir.

Now, this shows accessibility,

openness, willingness to provide a

customer satisfaction experience.

This...

is definitive proof that you are willing to provide a customer

satisfaction experience.

Obviously, we have certain rules, certain regulations that we have to

adhere to in the airport itself, but once you are past those security

checkpoints and you are on board a flight, this is acceptable.

Of course, we want to make sure everyone knows that you are ready, willing,

and available to provide customer satisfaction.

The same rule applies to all of them.

Top button unbuttoned, very good work.

It shows commitment to customer satisfaction.

It shows willingness to provide the customer with the experience that they

chose FreeUse Airlines for.

So let's set this up so that we are going through

a regular day of service.

is how i would expect most of you to dress and present yourselves when

on board a freeze aircraft

wonderful

this sends a very signifying

message to all of our customers especially this very nice

now

The problem here... Body posture.

Gesturing.

You're stiff.

Unclench. Relax.

Take a very deep breath.

Do you feel these muscles now relaxing?

I do.

Excellent.

This is part of the free use experience.

We do not want to see closed off, standoffish,

tense, deep breath,

or off-putting

clientele.

We want to see attendants who are there to relieve stress,

who are there to work,

to serve customer needs, and to satisfy whatever part of the

experience that customer is looking for. Yes, sir.

Excellent.

This is something that by the time we conclude the

second meal service, when all customers have been given food and

beverage,

that I hope to see from every attendant on board.

Wonderful.

Appropriate body language.

Big smiles.

Great. Inviting.

Charismatic.

Charming. Caring.

Language is also very important here.

both in terms of customer satisfaction and unsatisfied customer de-escalation.

What are some freezes that we may consider?

In the event that a customer comes to you with

an issue, a complaint, a request, we have some pre-approved freezes.

Certainly. Allow me to assist you.

Thank you for your patience.

I understand your concern.

By the time food and beverage service is concluded, and you have removed all of

your PPE protocol, no more gloves, nothing else

obstructing yourselves,

That is when you can start to move on to the real customer service

and satisfaction experience.

Clearly, respectfully, and efficiently state

what you are willing to do, how you are willing to serve them,

and what is available should they request options.

All of this falls under company guidelines.

All of this is permitted through free use air.

Now, I am going to take you through a much

more hands-on, one-on-one, attentive,

physical look

at what a day may look like for you.

This is something that you could expect on every flight, something you should

expect from every customer, something that is going to be part

of your everyday routine here at Free.

We can begin going down the line.

Many of you have already experienced the

initial introduction.

If you refer to your training manual, all of this is included within.

Thank you, sir.

Are you ladies picking up all of this?

Yes. Does anybody have any questions?

No? No, sir.

Well, this is going to be day one.

This is the training.

We aren't going to slowly introduce...

concepts or techniques or anything else to you from the day that you step foot

aboard the first free use aircraft this is what you are to

expect very wet very good

excellent

Open for inspection.

Yes, sir.

Very good.

Seems like I have a very good, competent, diverse crew here.

We aim to please, right girls?

Yes. Yes.

Excellent.

Excellent, excellent.

Customer satisfaction is our priority.

I believe that you'll all do well.

I believe that this is going to be a very successful

first run.

All of you have responded well to the training so far.

But I think it's about time that we move on to the more intensive

parts of the training.

Free Use Airlines pays you well.

You know this.

We are able to do that because our tickets are very expensive.

And our tickets are very expensive because we provide an extreme customer

satisfaction routine.

I'm going to walk you through the more intensive moments of that now.

So please, if you would just file up with me, and we could begin

that.

See, there you go. Just like that.

Perfect positioning.

She's doing exactly like the handbook.

Good technique.

Good rhythm.

Feel free to incorporate your hands as well.

So remember, this is not just a solo effort. All of you are a team.

Picking up what I'm putting down. Excellent work. I love the initiative.

You can feel free to get in there and play with her as well. A lot of

customers like the duality experience.

Okay.

Just kind of like... Everyone.

Yes, exactly.

Amazing.

We aim to please, don't we, ladies?

Yes. Excellent. Love the initiative. Love the initiative.

Remember, every customer has different needs.

every customer is different levels of satisfaction what works for one may not

work with the other be sure to ask be sure to get customer feedback and

make sure that everyone is in agreement about the way to best service them yes

sir

Is it okay if I use my tongue like that? Like stick it out?

Demonstrate.

Again, this is very dependent on what each individual customer may want to

experience. It's good that you asked. That's how we get good, receptive,

responsive feedback.

Yes, sir. And I think you two should as well interact with each other a little

bit more. Feel free.

to use your mouths on each other feel free to use your hands on each other as

well excellent is

that

good sir oh that is amazing that pace is perfect just like that

I did see this in the handbook. Yeah.

Oh my gosh.

Wait.

Are you supposed to be touching my nipple like that?

I don't think so.

Remember, this is a team building exercise. That means that you two are

going to be working often and in tandem. As a matter of fact, I have something

here that will assist with team building.

So, young lady, if you would please bring yourself up a little more. That's

perfect. And you're going to place this into your mouth.

Okay. At this end.

Now, this is your co-worker.

This is your partner. This is someone you're going to be working with

frequently.

Go on.

Excellent.

Excellent.

And see,

this is what makes free-use airlines work so well.

When the whole... crew comes together from flight attendants to cabin it all

just meshes perfectly just like that

you're

actually doing really good i'm proud of you

Excellent. And see, this is exactly what we want to see from the entire team.

As a matter of fact, let's see what we can do to get you to be a little closer

to each other. Young lady, if you would please come up right here.

Just like that. And then open your legs. Lean back.

Now, you may be asked often to

Perform customer service actions with one of your co-workers.

There are people who just want to see interaction between attendants and may

not want any attention on themselves.

Since we strive so strongly for customer satisfaction, that means the whole crew

has to come together and work on that.

So if you'd please perform some customer service on your co-workers, please.

Yes, sir.

And as you're aware, a wide variety of tools become available for all

attendants. So if you would like to utilize that yourself, please feel free.

Everything is at your disposal.

You're all doing a fantastic job.

Thank you, sir.

I like the initiative Excellent

Absolutely fantastic.

And this is what part of being crew is all about.

Everyone working together as one unit, safe, effective and

with the goal of customer satisfaction in mind.

We really do make a great team.

I absolutely look forward to serving with you when this training is done

and you get on your first flight.

Now.

There is another stage of customer satisfaction that is a little more

intensive than what we've experienced thus far.

I'd like to explore that stage with you now and make sure that you're really

ready to take to the skies.

Please.

Let's stand up.

And let's start with you.

Okay, sir.

Ask you to just come right here.

Other way, other way.

Careful, careful.

You want to make sure that you're paying very close attention to customer needs.

You want me to go forward?

Facing me, just like this.

Oh, I see now.

Exactly.

Let me get your hair for you.

This is going to be probably the most

requested customer satisfaction experience

I can't wait to get in the air.

the initiative, absolutely loved the initiative.

Really grateful.

I had my dance about her.

As the in-flight entertainment for the entire duration, and I mean duration.

You are doing excellent.

Do you guys have any notes for me or anything?

I don't know. I don't know. Instructor, what do you think?

I mean, I think she is doing an absolutely phenomenal job.

Yeah?

Oh, yes.

Just keep going.

Remember, if you start to get tired, feel free to ask your co-workers for

assistance. Yes.

Should I stroke you deep like this or?

Oh, again, every customer is going to have a different satisfaction request.

See, now this for me personally, fantastic.

Fantastic. Okay, good. We're doing it, ladies.

Oh, boy.

Serena, would you like to try and show me?

You're obviously the A plus student here. I think I could show you some

tricks.

Yes, let's try another form of customer satisfaction technique.

Excellent, excellent.

This is another one that is very popular with our

customer base.

I think we should assist.

Good job, ladies.

I knew our training would be vigorous, but this is really hands-on.

How am I doing, sir?

Oh, you are doing exemplary.

I think you can handle any rough turbulence.

I think so too.

Just remember, pace yourself.

Pace yourself.

Don't gas out too early.

We do offer extended flights to the United Arab Emirates, which means 15

plus hours in the air. Oh, wow.

You want to make sure that you are available for customer service the

entire duration of the flight.

That's very true. I read all about that in the handbook.

Long flight times mean long endurance.

That's true.

Alright.

We can now begin.

The next step of the plan, if you ladies will please follow me,

and we can get through a screening area customer service expertise.

All right, Emily. So this is going to be

in reference to some of the other areas in which customer service is required.

I think I read this on page five, right?

Exactly. Page seven. Page seven.

You're looking at the handbook, you're understanding the material.

Yeah. That's the important thing. Yeah, that is important.

Excellent.

This kind of matches like that homework we did the other day, right?

I think you're...

I'm really starting to get a good grasp of the material as it's written, but the

important part is the material in execution.

Are we with the best trainees you've ever had?

By a mile.

You have all been absolutely phenomenal.

Yeah, like she was teaching me how to, you know, kiss the other day, so.

Okay, well, I mean, I would love to see more of that in use and more in

practicality. You know, you've clearly learned a lot, but, you know, the thing

about it is that there's always more.

There's always more to learn, right?

Exactly.

This is what I was telling them.

Serena was helping us also study.

We were just trying our hardest. We want to make sure we impress you.

Well, you can call me impressed.

You know, we're closing in on the end of this module as well, and I think I could

all recommend you to progress even more in the apprenticeship.

You've all been doing fantastically. Yay, ladies! We're proud of us!

That's a good one, Alexis.

We only aim to please.

We only aim to please.

Exactly.

You know, a customer may not remember your name, but they will remember the

experience that you provided them.

Exactly.

Such an amazing show. Yes.

Oh, yes.

You should spit on me, Alexis.

Spit is always recommended.

Yeah, just like that.

Goes right back to teamwork, cooperation,

and working as a unit to achieve customer satisfaction.

That's so good. Oh, yeah.

Now, young lady, we could start your part of this module here if you

two would like to switch.

Let's get you up.

Perfect. See, you already know instinctually exactly. I studied

everything.

Seems like it.

Don't forget to spread her open.

I'm going to make sure the guest feels nice and pleased, nice and deep in her

pussy. Nice and welcome.

Nice and welcome.

You're learning so much.

Are you proud of us, Serena?

I'm so proud.

You guys are doing so much better.

Yeah, I think once we iron out the...

Little things about uniform and appearance and all of that.

You have the customer satisfaction portion just down perfectly.

It's important to make sure they're visually stimulated as much as they are.

physically.

Please, every body part just like that.

We aim to please. That's the previous airline's motto.

Yes, ma'am.

You're

doing

so good.

Thank you, Serena.

You taught us so well.

You're spraying her open, right, Alexis?

Yeah, don't forget.

Nice and deep.

You always please the best, Reena.

Oh my gosh. That was really hard for this. You were so hard. You got all A's

in all of our training classes.

All right. Let's do one more switch.

Fuel up.

And you're perfect.

Okay. Right there. Okay.

Just lay down with you? Yeah, just lay down. I don't know if I read this in the

handbook. Oh, I mean, sometimes a customer will have a special request, a

custom order, something along those lines. Oh, I see.

So you just have to be prepared. And ready?

Prepared and ready to respond to whatever scenario.

I think she's going to be the spitter of our group.

She is quite talented.

Yeah,

he's going to lube up all the time.

Yes, with the altitude changes and pressure changes. That's so true.

The lady's grabbing his balls, right? Oh yes, they are doing an amazing job of it

as well.

And this is how you provide A-plus customer satisfaction experience. This

is what makes free-use airlines different than the competition.

Nice and slimy for

you, right, sir?

Oh, absolutely.

You're all doing a fantastic job.

Like...

Such a good instructor, too. We got lucky.

Well, you know, part of the process is making sure that you know what

the customer wants so that you can further instruct your attendants on what

they need.

But of course, sealing the deal is the most important part.

Why don't I get all of you ladies right...

Over here.

So that way, I can show you the ultimate customer service

experience. Lexi, if you'd like to join me, please, while we observe these two

beautiful young ladies.

You did warn us about heavy loads.

Oh, yes, it is part of the job, but I knew that these ladies

would be more than capable of handling it.

Excellent work with your first day of the apprenticeship, and I look forward

to serving with you on Free Use Airlines. Yes, sir.