Original subtitles

California, near Sacramento, a 200-year-old hotel.

This is the actual bed that President Grant

slept in.

It's about to become history.

Terrific.

Look at the mold on that.

Three buddies decided to buy the business.

It's like, dumber and dumber and dumbest.

Are you guys really the owners?

Two stories.

But they're so busy drinking.

Were you drunk?

Yes.

Drink three for me!

Dancing.

They really like to do lap dances.

Lap dance.

And having fun at the hotel and the

guests.

We ask you to turn your food.

Unaddicted.

If I don't do something soon, the town

will lose its most important historic building to

a bunch of frat boys.

So long, girls.

So long, girls.

So much for a good time.

So much for the fun.

So much for vacation.

I should have brought my gun.

Hotel, hotel hell.

If you think the beer is right, you

should see the clientele.

Hotel, hotel hell.

Surrounded by the stunning vineyards of the Sierra

Nevada foothills is Murphy's, California, a picturesque destination

for wine enthusiasts and tourists.

This historic town has been home to Murphy's

Hotel for over 150 years.

The hotel has an illustrious history.

Presidents and legends have come to stay in

this national landmark.

Partners Brian, Kevin, and Joel bought the business

nine months ago.

I own the hotel with my two partners.

I run the dining room.

I'm the dining room manager.

Kevin, he's our bar manager.

And Joel, he's our chef.

Wonderful.

Thank you.

But it's no one's job to look after

the hotel.

It's historic, but I think it needs to

be maintenance.

The historic rooms, I wouldn't even stay in

them, and I get a discount.

Behind the historic main building, there are 20

so-called modern bedrooms.

The modern rooms are maybe modern in the

60s.

These are modern?

It kind of looks like my grandma's room.

Grandma's like it, too.

Sadly, the owners are too busy drinking in

the bar to notice the state of the

hotel.

Oh, man.

Owning a bar at 32 years old can

be just a great party seven days a

week.

Give us some time, ladies.

He lays out during the night.

Kevin and I, we love women, and it

is a passion.

And we have a lot of them coming

through here.

Don't act like you've never done it.

They're not just all young.

We've got the cougar clans coming through here.

We're not one to discriminate.

We take customer service to the next level.

Cheers, boys and girls.

Put them up.

You know, as a California American male, we

were taught during college that binge drinking is

fun.

I am the fun captain.

She's trying to roofie me.

You see that?

I am kind of the party guy.

I want to make everyone have fun.

Woo!

Right now, they're just kind of drunk idiots.

If you're after a drunken lap dance, you've

come to the right place.

If you want a good night's sleep, you

best go elsewhere.

I'm exhausted, and I keep hearing these loud

noises outside.

These people are drunk, and it's driving me

crazy, and I'm going to go complain.

Woo!

What can I do for you?

I have a room upstairs.

Sure.

It's pretty nice.

The saloon is always first, and then the

hotel just seems like an afterthought.

This registered national landmark has been run ragged

by the owners and is hemorrhaging money.

If the guys continue to party and not

take things seriously, the hotel is just going

to close down.

If I don't do something fast, this place

won't last another 150 days, let alone years.

I think Gordon is going to say, fuck

this place.

They're screwed.

I'm on my way to Murfrees in Northern

California.

Now, this place is in amongst some of

the most stunning vineyards anywhere in the world.

What a beautiful town.

Look how busy this place is as well,

littered with stunning little tasting rooms.

Now, anyone lucky enough to be running a

small hotel here should be sold out every

night.

If they're not, they must be doing something

seriously wrong.

Wow, this really is historic.

Murfrees Hotel has been placed in the National

Register of Historic Places.

Nice.

Wow.

Hello.

How are you?

I'm good.

How are you doing?

So first name is?

Kenetha.

Kenetha.

Nice to meet you.

Is it always that busy out there?

We usually do get pretty busy on the

weekends.

Incredible.

We have about 16 tasting rooms just within

walking distance of the hotel.

I love how historic this place is.

But have you not updated the furniture since

1850?

Bloody hell.

My god, it's like going to your grandma's

funeral.

My god.

There definitely is a difference between historic and

then tacky and old.

What we have is definitely tacky.

Looks like someone's died in those chairs.

So you've been here for a long time?

About a year and a half.

And what's wrong with the place?

Well, management, the owners.

The hotel is owned by three guys.

They're in their early 30s.

There's Kevin, Joel, and Brian.

And they really like to use the hotel

as their playground, partying, drinking, giving lap dances

to the bar patrons.

So, uh, there's lap dances.

Lap dances while they're bartending.

The owners, if they continue partying and giving

lap dances in the bar and acting how

they've been, the place is just going to

keep going downhill.

We put you in the presidential Ulysses S.

Grant room.

This is the actual bed that President Grant

slept in.

Except for the mattress, we did get rid

of that.

What's the glass box for?

This is our display room.

Display room?

Yes, so guests and customers can come up

and take a look.

When were these last replaced?

Um, I can't really tell you that.

It sounds like I'm in a museum.

So am I a guest or an exhibit?

You're a guest.

Darlene, Darlene, how much people do we have?

Come on through, everybody.

Take a look inside and see how the

Ulysses S.

Grant room.

Close the door.

Close the door.

OK, we're going to be on display today.

It's usual for the tourists to come through

sometimes.

And if a guest checks in and they

just for some reason forget to close their

door, they're going to have people crowded around

looking at them.

They literally come over and they, hello, how

are you?

Well, that's embarrassing.

It's like a goldfish bowl in here.

Ladies, thank god I wasn't in my underpants.

Is that normal, they just come and have

a look around?

Yeah, you know, we normally get complaints.

And there's really no one that handles that

or takes care of it.

But there's three owners.

Yes, a lot of the time they're busy

bartending or drinking.

Or lap dancing.

Or lap dancing, exactly.

That's insane.

Unfortunately.

OK, I'm going to unpack.

Can this room be off the tour for

a while?

We'll see what we can do.

Thank you.

You're welcome.

First impressions, I mean, it may be steeped

in history, but it smells like the room's

steeped in Oh, my god, what the f***?

We put you in the presidential Ulysses S.

Grant room.

I've just arrived at Murphy's Hotel near Sacramento,

California.

It's like I'm in a museum.

We're going to be on display today.

Hello.

Thank god I wasn't in my underpants.

Time for a bite to eat.

I hope the food here is less stale

than my bedroom.

Ah, Murphy's Historical Hotel, employer month.

Oh, he looks so happy, doesn't he?

Hello.

How are you?

Party of one?

Party of one.

OK.

Not a party for one.

Good to see you.

I'm Brian.

Is that the same?

Congratulations.

Employee of the month.

Thank you.

Do you get a bonus?

Do you get a night stay?

No.

Do you get a free dinner?

I'm one of the only employees that never

made the cut yet.

I see.

You just put yourself in, and what are

the owners going to say about that?

I'm one of them.

I'm Brian.

Stop it.

Yes.

Come on.

Hey, the other owners got their shot on

there.

You're the owner, and you made yourself employee

of the month.

Yeah.

Are you the man with the G-string?

The G-string?

The receptionist was telling me you do lap

dancing.

Oh, no.

That would probably be Kevin.

Oh, I see.

I don't know.

My booty's a little too big to do

the lap dance.

OK.

I was going to say, I can't wait

to see that one.

All right, I'd love to meet the other

two, the chef and the lap dancer.

Are they around?

You want me to bring them out?

Yeah.

All right, Kevin and Joel and I, we're

all equal shareholders in this business.

But it was my plan to buy the

hotel.

Hello.

Kevin.

Kevin, Gordon.

Good to see you, bud.

Nice to meet you.

And this is?

I'm Gordon and Joel.

Joel, so you're the lap dancer.

There might have been some lap dancing.

Oh, OK.

I'm dying to find out.

I'm not a professional.

Maybe once in a while, but.

OK, fine.

I'm a wild one when I start drinking.

I get a little strippered action going on,

or I get a little rowdy, and it

can be the most fun that any young

adult could ever dream of.

So obviously the chef.

Yes.

Restaurant manager and the lap dancer.

Bar manager.

Bar manager.

So who's in charge?

All three of us.

No such thing.

So who runs the hotel?

Who's in charge of the hotel?

Hotel manager job doesn't really entail much.

We're three owners.

Normally, there's one that takes the reins and

two are the signers.

None of you sound and look like an

owner.

Well, Gordon thinks we don't look like owners,

but what's an owner look like?

We bought the hotel nine months ago.

Right.

And you guys go back a long way.

Just kind of met each other 15 years

ago.

I'm confused whether it's the three musketeers or

the three stooges.

Anyway, I'm going to have a quick bite

to eat.

It's been a long journey.

I'm excited to taste the food.

Thank you.

Nice to meet you.

Thank you.

Gordon's going to love our food.

Joel works really hard at everything he puts

out, everything that comes out the window.

It's a great product.

I can't believe this hotel is owned by

three guys with a pink dining room.

Pink's the new black.

Well, it's like a girl's bedroom.

Ghastly, ghastly.

Any specials on today?

We had a fresh Alaskan halibut with a...

Now that I'm talking to you, I've completely

forgotten.

No, we had the halibut with a...

Well, this is the first time I forget

specials.

Don't worry.

Why don't you sit with the chef?

All right, I will.

You are the restaurant manager, right?

Yes, and I was a server, too.

Restaurant manager.

Employee of the month and owner.

Yes, all of the above.

Employee of the month.

I'm going to take that plaque back.

I can't even remember the specials.

Hey, Joel.

I forgot the specials just now.

Ryan just kind of forgot our specials.

I have seen him do that before.

The specials available tonight, the macadamian encrusted halibut.

Right, let's try the escargot.

Entrees, the lamb shank.

And then what's the calamari door?

What does door mean?

It's a dore.

It's just a calamari steak.

I'll go for that as well.

OK.

Thank you.

I'll keep an eye on the menu.

Thank you very much.

You're welcome.

Once Gordon has a bite of Joel's food,

order in, he's going to put a smile

on his face.

Guaranteed.

Thank you.

Here you go, sir.

Escargot in a red wine garlic sauce.

Red wine garlic.

Wow.

Jeez.

Absolutely rancid.

Have a little taste.

Nothing's hot.

Yeah, strange taste.

You know, that's the first, actually, the first

time in history that I've eaten escargot.

Oh, really?

And I'm going to say that I don't

like it in any way.

No.

The escargot tasted like a dirty, funky, disgusting

flip-flop.

If you sauteed a flip-flop, I think

that would be a good way of describing

it.

That was fucking disgusting.

I want to run home and get some

mouthwash, for sure.

I'll do whatever you need to.

All right.

Yeah, because they stink.

Want some ice water for you?

Please.

Do you have any little samples of, like,

wine flights, anything regional?

We have talked about that, but we have

not implemented it.

So you've been talking about it for nine

months, but you haven't actually done it yet.

No one's even bothered the sort of wine

flights?

We're trying to get it together, so.

So you've had this place almost a year,

and you haven't implemented something that this town

thrives on.

Correct.

All right.

Have you tasted those escargot?

I mean, escargot?

Not really.

Have you eaten?

I mean, you eat here, right?

Not very often.

When was the last time you guys sat

down and had dinner in the restaurant?

Never sat down with all three of us

together.

Strange, strange.

I'm getting slightly nervous that nothing actually gets

done here.

Anyway, I'm living in hope.

Have some more bread.

For sure.

I got a lamb shank coming right out,

bro.

Oh my god.

Holy crap.

What is that?

This is our lamb shank.

That's a weird looking lamb shank.

Visually, it looks like the biggest plate of

puke.

I've never personally had lamb shank ever in

here.

I do not like lamb.

You're the restaurant manager.

You don't like lamb?

Don't eat escargot?

Yeah, I'm the restaurant manager, but I'm not

the chef.

Wow.

I think I would just call that a

dog's dinner.

What a mess.

I do apologize again.

I'm totally embarrassed that our food is this

quality.

I've always thought it was better.

Hey, Joel?

The lamb shank, he mentioned that the vegetable

gravy goo was a little too much.

I'm going to run this out.

So fine dining.

Frozen, inedible, nasty, extra.

I mean, I'm amazed.

What's this one?

This is the calamari dore steak.

That's not garlic in there again, is it?

There is garlic in there again.

Jesus.

It's just how that dish is prepared.

Everything's just laced with garlic.

Please, be my guest.

What is it trying to be?

A sponge?

I'm embarrassed.

I'm chewing on it, going, I just want

to spit this shit out right now.

Like, this is terrible.

So that's the first bite I've ever taken

of that.

You know this stuff's on the menu, right?

You're aware of it.

This is your hotel, yes?

Yes.

I'm not being punked here that you guys

are the owners.

We are the owners.

The owners haven't sent their sons in to

take the hit.

No.

No, you definitely are the owners.

This is us.

OK.

How do these three stoogies qualify to run

an historic hotel like this?

If they can't even get the food and

wine right, how are they going to improve

the hotel?

I feel like I'm being looked after by

college kids.

Yeah, come on out.

Sorry, weren't very impressed.

Uh, no, I mean, far from impressed.

Have you ever actually stood back and looked

at that lamb shank as a dish?

And it's the most horrendous, the most drabbing,

disgusting looking lamb shank.

Have you given up?

No.

No way, we just started.

We're not giving up yet.

You've just started.

Yeah.

Have you ever just walked in from outside,

checked in, went up to the rooms, and

you've never done that?

Never have.

Have you ever done that?

No, sir.

Have you ever done that?

I have not.

Oh my god.

What have you improved on since you bought

it, truthfully?

I make people laugh and smile every day.

Seriously?

What have you changed?

Weekends, we serve breakfast all day.

What have you changed, menu-wise?

Menu, um, um.

Oh, fucking hell.

I've got one, two, three.

Three idiots that haven't changed anything.

You don't stay here.

You don't eat together.

You don't criticize the food.

Reception, room, food, and three clueless owners.

Owners?

My fucking ass.

I'm staying at Murphy's Hotel in Northern California.

And after being put on display for gawking

tourists and eating an atrocious lunch.

In England, we just call that a dog's

dinner.

What a mess.

I need to see the three nitwit owners

in action.

Word has got out that I'm in Murphy's,

and the hotel and restaurant are full of

people.

I feel sorry for all of them.

Can we get something else?

Um, the ribs are a little too charred.

This is just like, it's like editor.

It's like, it's not really dry.

Joel is running the kitchen.

Chickens are burned.

Chickens burned.

Kevin is getting busy in the bar, and

Brian is overseeing the dining room.

It should be guillere, nice guillere cheese.

Guillere?

Isn't it guillere cheese?

Gruyere.

Gruyere, I mean.

So guests trying to check in are left

to fend for themselves.

Did we ask you to check in for

the room?

Is, um, everyone okay?

Uh, yeah, we're waiting.

We went up to the front desk, and

there's nobody there, so trying to check in

for the hotel.

There's one of the owners nearby.

I guess he just arrived to check in.

Can you get Brian urgently, or Kevin?

What about him?

About a guest checking in.

Oh, guest checking?

I can do that, yeah.

Would you, please?

I'm sorry.

Excuse me.

You shouldn't have to come looking for us

in the bar.

So that's what happens when guests come in

late.

They go to the bar looking for...

Yes, that is how we do it.

Have you ever done that, checked in, and

then found the reception closed and went into

the bar looking for a key?

No.

I've actually only stayed at hotels probably only

a matter of 20 times in my whole

entire life.

And you're a hotel owner?

Yeah.

So how come you guys don't have anybody

up here?

We've got the bartenders or servers like me

sometimes taking care of it.

Just sign the top there, please.

Once guests get to the rooms, they're in

for another unpleasant surprise.

Let's see if they're...

I don't know.

But they have all the bar people out

there.

See, this still sounds like a fridge being

opened.

Let's wait for the drunkards to go home

before we open that up.

Have a good night.

It's very noisy in there from the bar

in this room.

The owner's ignorance is evident in everything I've

seen so far.

I'm curious to see what it's like in

the parts I haven't seen, like the walk

-in fridge.

What the f*** is that?

Raw pork?

Cooked chicken.

Sat next to each other.

F***ing disgusting.

Wish I'd seen this before I had my

lunch.

Fine dining.

It's not.

Look at that.

F***.

Look at the mold growing on there.

Oh, you dirty b****.

Bloody hell.

There's mold all over the sides too.

Oh, f***.

F***.

Look at the f***ing mold on that.

This is absolutely disgusting.

Bollocks.

F***.

So the walk-in, how often is that

fridge cleaned out?

Twice a week.

Twice a week?

Marked, everything out?

Yes.

Yeah?

Come with me, all of you.

All right.

Especially the owners.

Sounds good.

Sounds good?

Really.

F***.

Oh, wow, man.

Oh, wow.

Oh, wow.

F***.

F***ing tortillas.

There should not be f***ing any moldy f***ing

food.

F***ing horrible.

And when was this made?

Last Saturday.

No, I need it.

Two days ago.

I need to toss it.

I know that.

And this.

Terrible.

You should be f***ing ashamed.

Thanks.

Okay.

No, it's not okay.

What is that?

Black mold.

What is it supposed to be?

Thai chili marinade.

Thai chili marinade.

I don't know if it's been used in

a while.

The sauces was from a chef that had

been there, like, in 2006 or 2007 or

something.

This is exactly the same way you run

this f***ing hotel.

You don't give a s***.

I give a s***.

I give a s***.

If this is your dream of running a

hotel, then how about manning up and look

like f***ing owners?

We are.

This is f***ing unacceptable, and it's not going

to happen anymore.

Have you checked out?

Because you should do your own thing.

Say it to these two.

He has not checked out.

He doesn't talk?

I have not checked out, and obviously I

need to pay more attention and do better

at my job.

How many of you can run a f***ing

business?

Do you ever see three CEOs, three f***ing

general managers, three f***ing executive chefs?

Huh?

It's like, don't run, don't run, don't run.

Since my arrival at Murphy's Hotel in Northern

California, I used to be f***ing ashamed.

I've been appalled by the three clueless owners.

It's like, don't run, don't run, don't run.

Are you guys really the f***ing owners?

True story.

F*** off.

Unbelievable.

I mean, three young idiots that are playing

at running a hotel, and not one of

them got a f***ing clue.

I'm mad at Joel.

I'm a f***ing owner.

I don't f***ing want to clean.

I've been here 12 hours.

It's unacceptable.

I do want to prove Gordon Ramsay wrong

about me being a f***ing idiot, f***ing dumb

and dumber, f***ing scoundrel, wanker, f***ing whatever British

terminology that f***ing wanker has to say across

from the f***ing different part of the guy.

But I do respect him.

Time to get a drink.

One day, one day.

You guys all know I like to party,

but I need to wind down, you know?

I'm going to go play poker in Reno

later tonight, and I'm not going to sleep.

Listen to that f***ing music.

How on earth is anyone going to ever

get to sleep in this hotel?

It's f***ing insane.

That's crazy.

You know what?

Frog's ass is for everyone in this building.

Right here, right now.

How annoying is this?

This doesn't make sense.

Anyone in here?

F*** Frog's ass.

Unreal.

There's got to be a quieter room somewhere.

Surely it's pricey.

Rip it off.

You got it.

Rip it off.

Come on.

Come on.

F***.

Go two seconds, please.

Oh, f***.

Here we go.

Hey, I have a walk-in to clean.

I've been here.

I want to go get that cleaned, because

it's number one right now.

Is this a joke?

Is this a joke?

They're partying, and I'm upset, and we're just,

I don't know.

They're partying.

What's happened to your shirt?

Is it quieted?

I just asked.

They wanted to see it, and I was

upset earlier, and I'm upset, Joel.

I'm upset at everything that's going on, and

I'm just upset.

How about thinking for two minutes about your

guests?

I'm going to go clean the walk-in.

I'm going to go clean the walk-in.

You just walk off like that?

Hey, you know what?

I'm going to go clean the walk-in,

because you know why?

Why are you acting like a f***ing jerk?

Because I'm upset.

That was f***ing unacceptable in there.

What was unacceptable?

The f***ing walk-in with the f***ing blackboard.

So why don't you do something about it?

Hey, hey, I was, I, if I, hey.

Everyone in this room.

You just walk off like that?

Hey, you know what?

I'm going to go clean the walk-in,

because you know why?

Why are you acting like a f***ing jerk?

Brian is coming undone, and is drinking on

the job.

I'm done trying to get through to him

today.

I'm upset.

That was f***ing unacceptable in there.

What was unacceptable?

The f***ing walk-in, okay?

You're drunk.

Go home.

Alright.

I'm going to go clean the walk-in

now, too.

I'm going to do it in a t

-shirt.

F***, f***, f***, f***.

I've been told the hotel offers modern rooms,

further from the bar.

So I've asked to be put in one,

so I can get away from all this

madness.

It's not exactly quiet out here either.

And they call these modern rooms?

It looks like my grandma's house from the

1950s.

Look at this wallpaper.

Hideous.

And what sort of hotel is this, when

you can't get a good night's sleep?

This was supposed to be quieter down here.

What an awful night's sleep.

F***.

F***ing shower is hideous.

Water's freezing.

The place stinks.

Man, it's a modern room.

My arse.

This place is such a mess.

From the awful decor, to the dreadful food,

to the drunken partying all night long.

I need to get the whole team together

and find out how it's gotten into this

state.

Morning, guys.

Morning.

Let's go downstairs, have a meeting.

Sounds good.

Yeah, with a tea.

Cool.

Man, that was a bad night's sleep.

The noise over here was insane.

I came back downstairs last night, and Brian's

ripping his shirt up, shouting, screaming about, hey,

shots are all on me.

Is that normal?

Is that really how these managers operate?

When they're off duty, they come behind the

bar, turn up the jukebox when I've already

turned it down, pour themselves drinks.

It's their personal frat house.

How does that make you feel?

Your employees are concerned that you're drunk in

the bar.

When do I treat you all f***ing badly?

What?

Yeah.

When it comes to scheduling, how many days

that you guys have asked off for that

you didn't get off?

There's not more asking.

If you're going to run a hotel, it's

not about having a f***ing party.

It's about levels of discipline.

Well, just so you know, it's not happening

anymore.

But I'm not going to be as happy

sometimes for you guys.

You are as good as your team.

They represent you.

And based on what I've seen, I don't

think you represent them properly.

OK, you go first and tell these owners

what they need to hear.

We lose a lot of reservations when we

don't have somebody to answer the phone.

You know, when we leave the front desk,

we put the phone in the bar.

After 8 p.m., we are the front

desk, we are the bartenders.

I saw that last night.

Yeah.

They don't answer the phone because they don't

hear it.

We need online booking.

You know what that takes away?

Online bookings.

As front desk girls, you know.

We talked about getting rid of the front

desk and putting a computer there, and we

don't have a person there, so I'll check

in.

That's fine.

So how do you feel about that?

So they complain you threaten to fire them.

Yep.

No, that's not what it is.

Yes, it is.

Yes, it is.

You just totally attacked me.

I'm afraid to express my feelings.

I'm afraid I'm going to get fired.

Really?

Nobody's threatened here with their job.

Nobody has been.

We never threaten you by being fired.

I have before.

Were you drunk?

Yes.

You were drunk.

So that's the message I'm trying to get

through to your thick skulls.

You're threatening staff whilst inebriated.

This is crazy.

People who deserve to be fired are these

three standing here.

There's no structure.

Somebody needs to step up and run the

business, and everybody else follows suit.

You need one general manager.

That's the issue.

You need to be a leader from the

top.

That's one person.

There can be 25 owners, but there needs

to be one general manager.

If something doesn't change, you guys are going

to lose this place.

OK, which one of you is capable of

stepping up and running this business?

I'm at Murphy's Hotel in Northern California.

You're the owner, and you made yourself the

employee of the month.

Yeah.

The place is a mess, because these three

owners behave like frat boys.

Cheers, boys and girls.

And none of them is a leader.

You've checked out.

So the staff don't know which way to

turn.

I'm afraid to express my feelings.

I'm afraid I'm going to get fired.

Things have got to change.

There needs to be one general manager.

Somebody needs to take charge.

I'm going to take charge.

I'm going to run the business.

I'm our leader out of us three.

It's going to be me, guaranteed.

If you're going to run the hotel, you

run the hotel.

Yeah, 100%.

So Kevin and Joel, are you willing to

give him the support and the autonomy to

actually run this place?

Yes.

Yes.

Brian, it's your responsibility now to general manage

and absolutely toe the line.

But there are three rules.

Rule number one, stop drinking on the floor.

Got you.

Rule number two, you have to stop working

the floor.

And rule number three, you have to grow

some, fast.

Brian does know the most out of the

three of them.

So I really do think if he could

stop his partying ways, he could really do

it.

Trust me, if you don't grow up now,

you never will.

I got it.

It's a hotel, not a frat house.

I'm not going to be drinking.

And I'm going to be an owner.

Thank god for that.

Thank you.

Thank you.

I'm going to change.

I'm going to be more of an owner

and not a friend slash co-worker.

And they're going to see a different Brian.

The future of this historic national landmark is

now in Brian's hands.

And I need to know that he cares

enough to be responsible.

You are young, ambitious, slightly naive.

You're going at it in totally the wrong

way.

You're on the verge of losing this business.

Hopefully not.

And how would you feel if you lost

the business?

It would be horrible.

It would be horrible.

Because that's already three years of 60 hour

weeks.

It's horrible.

I'm here to help.

But I want you to understand the mess

you're in.

It's not good.

All right.

Do you understand?

I do.

Deep down inside, there's no two ways about

it.

You're a fun guy.

You've got a lot to offer.

Yeah.

But just stop being irresponsible.

I will.

And just man up.

Yeah.

For sure.

And you can do it.

OK.

I want to make this work.

From today on, it's going to be a

change of business.

It's different.

All right.

OK.

OK.

Couldn't see that smile back in your face.

Thank you.

I'll see you later.

From this day forward, I'm a change man.

And the business is going to reflect all

those changes.

With Brian ready to take charge as general

manager, my design team has worked all night

to modernize Murphy's Hotel.

And now, it's time to reveal the new

look hotel to Brian and his team.

Brian, how are you, sir?

Gordon, good.

How are you doing?

You're very smart.

You good?

You're doing good.

Good to see you.

Ladies, how are we?

Great.

Good.

Right.

Welcome, everyone, to the new and improved Murphy's

Historic Hotel.

Are you ready?

Yes.

All right.

Let's do this.

Welcome to your new lobby.

No way.

This is awesome.

Exactly how it should be.

When I first walked in, I was disappointed.

It was just like a big anticlimax.

Now you have a nice, warm, modern feel

the minute you walk in.

Your guests will arrive and feel welcomed.

Take a seat.

Isn't it beautiful?

Yes.

Amazing.

Brian, what do you think?

Beautiful.

Absolutely beautiful.

Welcoming.

The colors, the contrast, the warmth.

What Gordon has done with the lobby is

beautiful.

Now that blue, it's so warm.

It's so welcoming.

It's awesome.

This is a historic hotel.

Your ex-president stayed here.

Yes.

That doesn't happen that often in hotels.

Thank you very much.

Good.

Congratulations.

Thank you.

Thank you, bro.

Hold on.

There's more.

From 6 o'clock this morning, you're now

live with online bookings.

You don't go anywhere near the bar.

You know what time they're coming.

And you are now in the 21st century.

Are you ready to see the presidential suite?

Yeah?

All right.

Come and see my room.

Let's go.

I think you'll love it.

Let's go.

Jump in.

Oh, my god.

It is awesome.

Oh, my goodness.

This is our president.

This one's been freshened up.

This one's been spruced up.

You need that vibrance.

The minute you walk into a room, you

want to feel, wow, I'm stepping into history.

But I also want some comfort.

This is fit for a president.

Our president now could stay here.

Obama would be OK to stay here now.

It still feels historic.

But it's a bedroom, not a museum.

Exactly.

So make sure that when your guests are

checked in, their bedrooms are off the tour.

Did you put a?

New robes.

Is there something on here to make it

softer?

Those will be lined and cushioned.

Oh, yeah.

Oh, my gosh.

For me, the big problem wasn't the linens.

It was the noise.

We've come up with a solution to narrow

that down.

Last call.

Midnight.

Well, stick to those times of your bar

closing.

Because the damage you can do to your

reputation is devastating.

Yeah.

We're going to follow through and make sure

that our customers in the hotel are as

happy as our customers in the bar and

our customers in the restaurant.

Right.

You ready to see the rooms outside that

you told me were modern, right?

Let me show you what modern is.

You ready?

Yeah.

Love this one.

Oh, my gosh.

I love this one.

Oh, god.

No way.

Look at the color.

Oh, look at this.

You can see why I got upset.

The owner's done nothing in nine months.

We've done all this in 24 hours.

I'm blown away.

I can't believe the creativity that's been put

into this place in the last few days.

Jon, what do you think?

Very, um, lost words.

Inspired, you know?

Very inspiring, you know?

Listen, you should never, ever, ever be afraid

of change.

You've got to keep on going.

No, yeah.

Every time.

Brian, what do you think?

What's going through your mind?

I've never heard you so quiet.

Breathtaking, though.

I don't even know what to say because

it's beautiful.

Isn't it, Sammy?

It's absolutely beautiful.

This is perfect.

With this kick in the ass, we're going

to go forward full throttle and make changes

that no one's ever seen before.

You ready to see the dining room?

Yes.

Yes.

This one I love.

The dining room.

Where do you start, buddy?

Look at the colors.

Come in.

Oh, my god.

Beautiful.

Where's the pink?

Oh, my god.

Yeah.

Jon, are those horrendous pink walls.

A stunning, beautiful color on the walls that

just popped.

And there's one more thing.

This bit you're going to love.

It's a surprise that's going to completely change

your business.

You ready for this?

Yes.

Yes.

I've just revealed the stunning new improvements to

the historic Murphy's Hotel.

Our president now can stay here.

And now, there's one more addition that will

ensure this hotel thrives in the future.

You are in the heart of some of

the most sought after wineries anywhere in the

world.

And it's a massive market that you have

been missing out on.

And here's why.

Every famous winery has a lovely tasting room

on this main street.

At 5 o'clock, they close.

Here, you're now going to pick up that

business.

This is a menu designed to pair with

great local wines.

Oh, wow.

OK.

Oh, my goodness.

This is incredible.

Oh, my gosh.

Start off with that lovely cheese plate.

The chicken liver crostini paired with a stunning

chilled rose.

And then this wonderful local, local ricotta dip.

You now have a perfect menu.

When those tasting rooms close at 5 o

'clock, you pick it up and you continue

it.

And where are they going to stay the

night?

Here.

That's right.

After dinner.

I want you to dig in and sample.

The wine tasting menu is awesome.

The overall experience to any guest that walks

through our door now, I believe, is going

to be better than ever.

I like the pairing of the bruschetta and

the wine that it goes with.

It's a very nice, fresh dish.

There's no going back.

No.

We're only going up now.

No.

Oh, that's nice.

Oh, this is so phenomenal.

This is going to put us on the

map, off the charts, reservations off the hook.

Thank you, Chef.

Thank you.

As well as the wine pairing menu, I've

changed the entire menu in the dining room.

Let me show you one of my favorite

dishes.

I'm very excited about the new menu.

I know where I'm eating every night.

Oh, my god.

Fresh baked lemon meringue pie.

Oh, my goodness.

Look at that thing.

And the real inspiration behind this was Brian's

hair.

Oh, no.

And where's Martin Simpson?

This new menu is going to touch a

business, a clientele, that we've never had at

the Murphy's Hotel.

And I know, personally, I can't wait to

eat there more often.

With warm and fresh rooms and the new

wine tasting menu, my only concern is whether

Brian can stay focused on the guest experience.

Listen, every night from now on in this

hotel is a big night.

Let me tell you.

And it's not just about the bar.

It's about the restaurant and the rooms.

Push those tasting menus in that bar.

GM, are you ready?

We're ready.

If there's one thing you do not need

as a general manager, it's an apron.

Get that off.

All right.

Good luck, guys.

Thank you.

Are we ready?

We're ready.

Let's go, guys.

Let's go.

How are you doing?

Good, how are you?

With extended front desk operating hours, guests can

easily check in and feel welcome in the

new lobby.

Wow, looks nice.

I hope that it will be a comfortable

sleep tonight.

I know, it's going to be fun.

And they're enjoying the renovated and peaceful rooms.

I wish this was my bedroom.

This is the new Simharlo.

And the wine tasting menu is a hit.

That's for you.

It looks lovely.

Guys, they're loving the food.

Keep it going, yes?

Thank you, thank you.

Well done.

And good luck.

When I first arrived, you saw three young

guys sort of playing at running a bar

and completely forgetting that they were actually in

charge of a hotel.

But Brian stepped up and has taken that

general manager role, which is great news.

I'm hoping now that they get that party

mode out of their mind and focus on

the potential of what this business can bring

them.

Great job.

You performed like owners tonight.

You sound like owners.

And this place, you know, is rocking.

The atmosphere in the bar is controlled.

The dining room is having fun.

The patio is full.

The wine tasting menu is flying out.

Keep up the good work.

OK, Gordon.

He really has opened my eyes and showed

me that we need to take more of

a leadership role as an owner.

I'm taking you out of the employee of

the month.

I know.

Choose one together.

Yes, we will.

On a monthly basis, have your input, throw

it into the pot.

I believe Gordon has saved this place by

putting wind in our sails again.

We truly did need a kick in the

ass because we were playing around a little

too much.

General manager, remember, actions speak louder than words.

I think in your next stay, you'll hear

great things, I guarantee it.

Gordon is amazing.

He's a magician.

And I think that he came through and

he transformed the hotel into this wonderful masterpiece.

And I'm so thankful that he came through

and helped us.

What a gorgeous place.

Damn.

I never did get to see Kevin lap

dance.

Since my visit to the historic Murphy's Hotel,

the owners have finally become owners.

Joel is keeping the kitchen and the walk

-in extra clean.

And he has new pride in his work.

I got a well-done going right there.

You can go peek at the upstairs bathrooms.

One's down the hall, showers, both restrooms upstairs.

You got it.

You stay there.

I'm good right here.

OK.

Brian is stepping up as general manager, focusing

his efforts on the hotel.

Brian is definitely capable of being the general

manager.

Gordon has completely changed everything.

Gordon brought the historic hotel back to life.

He's

the man.