All language subtitles for La_abogada_que_quebró_la_aerolínea_Episodio_completo

You overbooked the flight, and now
you're trying to take my baby?

Because I'm a Platinum Elite member.

Now get off this plane!

Ma'am, the entire flight is waiting on
you. You're holding everyone up. We'd

appreciate it if you'd take the next
flight.

See? You could have avoided all this if
you'd just cooperated.

Fine. But remember this. You are going
to regret it.

They had no idea who they had just
crossed.

One of North America's top aviation
attorneys.

For this humiliation at 30,000 feet,
they would pay back every cent with

interest.

Ladies and gentlemen, we'll be taking
off shortly. Please make sure your

seatbelt's securely flattened.

Hey, you're in

my seat.

This is 14A.

So is mine. It says 14A right here.

Mine says 14A too.

That's impossible.

Get up.

Now!

Is there a problem?

She's in my seat.

Ma'am, we've checked both boarding
passes. It looks like the same seat was

assigned twice.

We sincerely apologize.

Assigned twice?

There was a system error.

We'd like to rebook you on the next
available flight.

And we'll take care of everything.

A system error assigned the same seat
twice?

You oversold the flight, didn't you?

Ma'am, the whole plane is waiting.

Please cooperate.

No.

Do you know who I am?

I'm a platinum elite member.

Get her off this plane!

Miss Kyle, this isn't a system error.

It's overbooking.

You oversold this flight, hoping someone
wouldn't show. Well, everyone showed up.

That's your problem, not mine.

So why should I be the one paying for
your mistakes?

tower's calling again.

We need to depart. Please resolve this.

Miss Wayne, we are about to depart and
there is only one seat available.

Someone has to de-apploy.

We have already rebooked you on the next
flight and arranged an airport hotel.

This is the highest compensation we are
authorized to offer.

You made the mistake.

And now you want to buy my silence with
compensation?

We would appreciate your cooperation.

The crew is under pressure as well.

You oversold this flight for profit.

Why should I be the one punished for it?

Why does he get to stay?

Yeah, why are you kicking off a woman
with a baby?

Whoever caused this problem can fix it.

My family is waiting at the airport, and
I am not the airpan.

You are holding up the entire plane.

Is this how you treat important
passengers?

A regular passenger refuses to move, and
you just stand there? Every minute I sit

here costs me tens of thousands in
business. Are you paying for that?

If your business is that important, And
time is that expensive?

Why are you not taking the next flight?

What are you all staring at?

I said I want her off this plane!

I'm a Platinum Elite member.

I fly with this airline dozens of times
a year.

Is this how you treat your VIP
customers?

Why should I pay for your mistake?

Having a baby does not make her entitled
to my feet.

She is not a VIP.

Remove her.

That is the easiest fix.

Sir, please calm down.

Calm down?

Why should I?

I'm a paying customer!

Sir, please.

We'll take care of it.

I do not want an apology.

I want results. Right now. Get her off
this plane.

You heard him. Take your baby and leave
now.

Do not make me call security to remove
you.

At this airline, Platinum Elite members
come first.

Regular passengers like you are expected
to cooperate.

It's unbelievable.

Do you not understand plain English? You
are the chief processor.

Remove her!

If you cannot handle something this
simple, what are you people paid for?

Miss Kyle.

Miss Kyle, ground ops have called
several times.

They want to know if we're taking off or
not.

Ladies and gentlemen, we sincerely
apologize for the interruption.

We've run into an issue with today's
flight.

We're looking for one volunteer to take
the next flight.

In return, the airline will provide
generous cash compensation, a hotel near

the airport, and a complimentary upgrade
voucher.

Or if anyone would be willing to switch
seats with the passenger traveling with

the baby, we'd really appreciate it.

Maybe we should switch with her.

I really feel bad for her. Switch?

No way.

We've got plans tomorrow. What if we
don't make it?

This isn't our problem.

Stay out of it.

Mrs. Kyle, you saw it yourself.

No one was willing to switch.

Do you know what that means?

Everyone on this plane knows I'm not the
one who should be getting off.

Miss Kyle, the tower's not giving us any
more time. If we don't resolve this now,

the whole flight will be delayed.

If she won't leave, take the baby off
first.

Let's see if she still refuses.

I'm sorry, ma'am, but you'll have to
leave. I'll take your baby off first.

Don't touch my baby!

Ma'am, if you continue disrupting the
flight, we'll have no choice but to

remove you and your child by force.

Force?

What gives you the right to separate a
baby from her mother?

You are acting like thugs!

Everyone can see what you are doing.

You are trying to take my baby just to
force me off this plane.

What kind of people do that?

That's enough.

Let go of the baby.

How can you try to take a mother's baby?

They tried asking nicely.

You wouldn't listen.

You brought this on yourself.

If you'd just given up your seat in the
first place, none of this would have

happened.

What did you just say?

Am I wrong?

She wouldn't get off the plane.

She brought this on herself.

What is wrong with you? They're trying
to take her baby, and you're actually

blaming her?

I paid for platinum elite status.

Why should I have to care?

Mind your own business.

What you are doing is a serious
violation of the law.

Do you realize what you are doing?

You tried to take a baby away from her
own mother.

In any country, you cannot hide this
behind the word cooperation.

This is cohesion.

This is abuse.

Sir, please calm down.

The flight is full, and we have to keep
it on schedule.

One passenger has to deplane. That is
company policy.

Company policy?

Then show me the policy that says you
can lay hands on a passenger's baby.

Show me the policy that lets you use
force to remove a ticket passenger.

Go on.

Show the whole cabin. Read it out loud.

You can't, can you?

Because there is no such policy.

You oversold the flight.

You should have apologized, negotiated,
and asked whether she was willing to

take the next flight.

Instead, what did you do?

Sir, we were only trying to... You
thought that because this was your

cabin, you could push around a woman
traveling with a baby?

Chief Pursuit of Marlene Kyle, and you,
employee ID 02473.

I have both your names and your employee
number.

Everyone, keep recording.

Save every video.

What happened here today cannot be
buried. I have the

whole thing on video. I did not miss a
second.

Who the hell do you think you are?

This is between me and her.

Stay out of it!

A seat dispute?

Really?

You have been demanding that she be
thrown off this plane from the start.

And they are the one who tried to take a
baby away from her mother.

Everyone on this plane saw what
happened. And everyone is recording.

You had better pray this never blows up.

Sir, if you continue disrupting the
cabin... I'm not the one disrupting the

cabin. You are.

I will say this one last time.

You are creating a disaster you will not
be able to undo.

Stop now while you still can.

You are right.

But it is too late.

Do it. Now.

Ma'am, come with me.

Ma'am, here's your new boarding pass and
your compensation.

You are going to regret this.

And how exactly will you make us regret
it?

Throw a tantrum at the check-in carer?

Write some crying post online?

You will not regret it because of who I
am.

You will regret it because of what you
did.

I'm going to remember every single thing
you did today.

I won't forget a single thing.

What? You think someone's going to come
and save you?

When you finally realize what you've
done, it'll already be too late.

Ladies and gentlemen, we're ready for
takeoff. Please make sure your seatbelt

is securely fastened.

Moria, what took you so long?

What happened to your eyes?

Wasn't your flight supposed to land at
11?

You only said they'd put you on another
flight.

What happened?

It's a long story.

Let's get home first.

Can you tell me what happened now?

The airline oversold the flight and
issued my seat to someone else.

They tried to force me off the plane.

Then they tried to take my baby.

What? Were you hurt?

What about the baby?

Do you need to go to the hospital?

They actually put their hands on you?

I'm fine.

Why didn't you tell us sooner?

I'm calling 911 right now!

We'll call the police.

Just not yet. I need to get all the
evidence together first.

You're handling this yourself?

Why not let your firm deal with it? It's
my case.

No one knows it better than I do.

Okay. But don't go through this alone.

Why didn't you just tell them you were a
lawyer?

Because being a lawyer could not decide
whether they respect me.

Every passenger deserves respect.

But if you told them who you were...
Then what about the next person who

can't?

They did not misjudge my profession.

They saw a woman traveling alone with a
baby and decided I was the easiest

person to sacrifice.

How far are you planning to take this?

As far as the facts can take me.

Then I'm with you all the way.

They thought they were throwing off a
helpless mother who would cry, keep

quiet and take it.

Too bad they picked the wrong woman.

Moria, you're up early. Everything okay?

Victor, I need to file a case.

Whose case?

Mine. Yours?

Aren't you still on maternity leave?

Who the hell messed with you?

The airline overbooked the flight.

Then, in front of everyone, they tried
to force me off the plane by taking my

baby away.

What?

Did they even know who you were?

No. All they saw was a woman holding a
baby.

A mom they thought they could push
around.

Then they picked the wrong mother. What
do you need?

I need three filings.

First, an evidence preservation motion.

Second, an application for a
court-authorized discovery order.

The first two are standard.

What's the third?

What are you hoping to find?

A motion for targeted discovery.

I want the complete duty log for that
flight and the verification records for

that man's platinum status.

His membership?

You think his platinum status was fake?

Not just his.

I also want the crew's internal
communications.

The airline guards those records like
state secrets.

Getting them won't be easy.

Want me to take a different route?

No. We do this by the book.

Whatever we can obtain through legal
channels, we obtain.

Every piece of evidence has to be clean
enough to survive in court.

Got it. Moria, how are you holding up?

I am fine.

My baby is fine.

But they are going to answer for this.

I'm not that helpless mother anymore.

I'm Moria Wayne.

one of North America's top aviation
teams.

In this country, even across North
America, I am one of the leading experts

in aviation law.

I refuse to believe any airline can
place itself above the law.

Sir, I caught something big last night.
I want to post it on my personal account

first. then follow up with a full
investigation.

What happened?

The airline oversold the flight.

To force a mother traveling with her
baby to deplane, the crew even tried to

take the baby from her.

I got the whole thing on video.

Do you have the full, uncut footage?

Yes. 17 minutes and 42 seconds.

Time code, flight information, what
happened before and after, all of it is

there. Don't make it sensational.

Blur the baby's face. Keep the key
moments.

And stick to facts you can verify.

That was exactly my plan.

Got a headline?

I watched them take a baby from a
mother's arms.

It has emotion, but the facts can
support it.

Post it. And make three backups of the
original footage.

Will do.

9 o'clock?

100,000 shares?

Do we know who posted the video?

A passenger. They recorded it
themselves.

A passenger recorded it?

Perfect. Get it taken down.

Call the platform.

Tell them it violates the crew's
privacy.

I want that video taken down
immediately.

The story's blowing up right now.

If we force it down, people are only
going to come after us even harder.

That's why we're not just taking it
down.

Get a few big influencers involved.

Stir things up.

Which way do you want to steer it? Say
that woman lost control first and

started causing a scene.

The crew had no choice but to step in to
protect everyone else on board.

Sir, everyone's already furious.

If people find out we're trying to
manipulate public opinion...

Manipulate it? Says who? A bunch of
people online?

They're outraged today.

Give it two days, and they'll move on.

No trending story lasts more than three
days.

But... Enough!

We're a multinational airline.

Legal, PR, media connections.

Which one of those can she compete with?

What's she going to do?

Just do what I said.

Did you find anything on that woman?

We found a few things.

Go on.

Her name is Moria.

Her rebooking records and boarding
records all check out.

But, sir, there's almost nothing about
her in the public record.

What do you mean, almost nothing?

All we can confirm is that she works in
the legal field.

We can't tell whether she's a lawyer,
in-house counsel, or a legal consultant.

And she's kept a low profile over the
past few years.

There's very little information about
her anywhere.

So what?

She's just a woman traveling alone with
a baby.

If she really had any clout, why didn't
she say who she was?

She got off the plane in the end, didn't
she?

Hello. This is the passenger from seat
14A on yesterday's flight.

Clean up whatever's online.

I don't want this affecting me.

Frank, PR's already working on it.

But online, everyone's coming after you.

She refused to cooperate.

This is her fault, not mine.

Don't try to pin this on me.

But legal just said that woman could
be... I don't care.

Just make it go away.

You can't even handle something this
simple?

What's going on with that video online?

Don't worry about it. It's nothing.

But what if they find out you used
someone else's membership?

Relax.

Ground services gave me VIP clearance.
The system's clean.

Nobody's going to trace it back to me.

She's just a woman with a baby.

She made a fuss, and now it's over.

What's she going to do about it?

Good morning, everyone.

We'd like to address the passenger
incident from one of our recent flights

that's been circulating online.

Based on our initial review, this
appears to have been an unfortunate

misunderstanding involving a seating
issue between two passengers.

Are you sure it was just a
misunderstanding?

Yes. Seat reassignments happen from time
to time. Our crew did everything they

could to resolve the situation, but
unfortunately...

A passenger became emotional and refused
to cooperate, briefly disrupting order

on board.

We've also seen videos online that have
been edited to stir up emotions.

We can't rule out the possibility that
someone is using this incident to play

the victim.

We reserve the right to take legal
action against anyone who deliberately

spreads false information.

Are you saying that mother made the
whole thing up for attention?

So you're saying the video of your crew
taking her baby is fake?

Your flight attendant forcibly took a
child from a passenger's arm. That's

your idea of resolving the situation?

The video's all over the internet.
Hundreds of millions of people have seen

it. What are you still verifying?

Whether that baby cried hard enough?

Has the mother hired a lawyer?

Has your company been served with any
legal papers?

Not at this time.

I believe any reasonable person would
resolve this through the proper legal

process, not by stirring up public
outrage online.

We'll wait for the investigation to
reach its conclusions, and I'd also like

to remind certain people not to exploit
the public's goodwill.

That concludes today's press conference.

Sir,

things have completely blown up. That
press conference...

Only made everything worse.

What about the people we hired?

Didn't I tell you to flood the comments
saying she was trying to scam us?

People aren't buying.

They're saying we're treating the public
like idiots.

The internet is

exploding.

The top trending topic is everyone
asking you to take them to court.

The weapon's been ready for a long time.

All that's left is to pull the trigger.

If you've already got everything ready,
what are you waiting for?

I'm waiting for them to say everything
they're going to say and make sure they

leave themselves no way out.

Sir, we've just received an express
delivery from a top law firm.

Just leave it there.

Plaintiff Moria.

Defenders the airline and Frank.

Joint to liability.

47 pieces of evidence!

Find out who the plaintiff's lawyer is.

Which law firm is handling this?

Sir, the plaintiff's attorney is the
plaintiff herself.

What do you mean?

Maura is a lawyer, an internationally
recognized aviation law expert.

Look what you've done.

Do you have any idea who that passenger
really is?

She's just a woman traveling with a
baby. She's one of the world's leading

aviation lawyers.

Do you have any idea how much the
biggest judgment she's won against an

airline cost them?

So what do we do now? Is it too late to
take down the trending topic and delete

the comment?

Too late?

Read it yourself.

Deleting videos, manipulating public
opinion, calling her an attention

seeker. She had every bit of it
preserved and notarized.

It's all in her evidence list in black
and white.

She's going to shove it right back in
our faces in court.

Your Honor, this was a routine seat
assignment dispute.

The crew followed company policy and
nothing they did was improper.

Your Honor, the plaintiff claims to be
an aviation law expert, so she should

know better than anyone that outrage is
not evident.

Most of her exhibits are private
recordings and internal documents of

unknown origin.

We respectfully ask the court to exclude
them.

I'm pleased the defense raised
admissibility.

It tells me you understand exactly what
those documents will prove once they're

admitted.

First, passengers are legally allowed to
record matters of public interest in

public areas.

Those recordings invade no one's privacy
and are admissible.

The relevant judicial explanation can be
found in Appendix 3.

Second, As for these so-called internal
records of unknown origin, their source

is not unknown at all.

Every one of them was obtained through a
court-authorized discovery order served

on your company and the relevant
systems.

Every request was approved by the court.

Every document was notarized.

They're all in your honor's case file.

Counsel, are you suggesting that records
produced by your own client?

and verified by both the court and a
notary are somehow of unknown origin?

That's not what I meant.

Then please sit down and let me present
my evidence.

Your Honor, the plaintiff submits
Exhibit 1.

These are two boarding passes.

Both are for Seat 14A.

One was issued 36 hours before the
flight. The other was issued just three

hours before departure.

After selling that seat once, the
airline turned around and sold the exact

same seat again.

That is what the defense keeps calling a
seat dispute, an oversold flight that

produced two boarding passes for 14A.

Under the applicable regulations, when
an airline overbooks a flight and a

passenger is denied boarding, the
airline must first secure the

passenger's voluntary agreement before
rebooking them and provide appropriate

compensation.

The key point is that it has to be
voluntary.

Now let's turn to Exhibit 2.

This footage was recorded by multiple
passengers at the scene.

Your Honor.

Please direct your attention to the 317
mark.

Does this look voluntary?

Is this what the airline calls standard
procedure?

With no legal authority and without the
Guardian's consent, the crew attempted

to forcibly separate an infant from her
mother.

Counsel, tell the court which industry
rule gave your client that right.

We believe the crew was acting to
maintain order.

Maintain order?

Then perhaps counsel can point me to the
exact section of your company's cabin

service manual that allows crew members
to put their hands on a passenger who

has clearly refused, especially with an
infant involved.

I need some time to check.

No need.

I've already checked.

Your company's manual has no such
provision.

Chapter 7 couldn't be clearer.

Under no circumstances may crew members
use force against a passenger.

When elderly passengers, children,
pregnant women, or passengers traveling

with infants are involved, they are to
be given priority care and assistance.

Those are your company's own rules.

So you weren't following standard
procedure?

You were blatantly violating your own
written policy.

Even if that is true, the crew was under
pressure from the delay.

Their actions may have been
inappropriate, but there was no

malicious intent.

No malicious intention?

Good. Please remember those words.

Because in just a moment...

I'm going to show you exactly what
malicious intent looks like.

You say they were maintaining order.

Let's see exactly how they plan to
maintain it.

If she won't move, Owl, take the baby
first.

See if she still refuses then.

Before they ever tried to remove me from
the aircraft, the crew said this on

record. This wasn't about maintaining
order. It was a deliberate attempt to

pressure a passenger into compliance by
targeting her child.

Your Honor, we submit that this goes far
beyond a procedural violation.

This was targeted bullying against a
woman traveling alone with an infant.

And that's only part of the airline's
liability.

Now I'd like to ask the second
defendant, Frank Lincoln, a few

questions.

I found something very interesting about
that supposedly valid boarding pass of

yours.

What's there to answer? I had a ticket.

I had a seat.

I was a legitimate passenger.

You refused to move.

How is that my fault?

A legitimate passenger.

Good. Then let's talk about how
legitimate you really were.

Your Honor, these are the complete
check-in and boarding records for the

flight in question obtained from the
defendant airline through a court

-approved evidence request.

According to these records, Seat 14A was
first and lawfully assigned to the

plaintiff, Moria.

My boarding pass was issued 36 hours
before the flight.

The second defendant, Frank, also
received a boarding pass for seat 14A.

His was issued just three hours before
departure.

When he checked in, he falsely claimed
platinum status to trigger priority seat

protection.

But the records confirm that the
platinum membership he used actually

belonged to another passenger, who
wasn't even on that flight.

In other words...

Frank used someone else's membership
information to falsely claim platinum

privileges, which led the check-in agent
to manually apply the airline's platinum

seat protection policy.

Under normal circumstances, the system
should have canceled the original window

seat assignment and reassigned it. But
because the flight was about to close

for boarding, the system issued Frank a
boarding pass without canceling my valid

one. So the duplicate 14A assignment was
not caused by me. It was caused by the

defendant airline.

The airline system flaw, combined with
Frank's misuse of someone else's

membership, created the duplicate seat.

He was never a legitimate passenger to
begin with.

From the start, he was the first person
who broke the rules and the first person

who lied.

That's a lie.

You're making it all up.

Then what was it?

The system records and verification logs
are right here.

Frank, would you like to explain to the
court how you just happened to be using

someone else's membership?

A friend let me use his membership. So
what?

What's wrong with that?

A friend?

Then why did this so-called friend state
under questioning that he doesn't even

know you and never authorized anyone to
use his account?

That's... He must have remembered it
wrong.

He remembered it wrong?

Did the airline boarding system remember
it wrong, too? Did the membership

verification logs remember it wrong,
too?

Frank, every word you add... is another
lie.

You didn't borrow that membership.

You impersonated someone.

You used an identity that wasn't yours
to cut the boarding line and take

someone else's seat.

Then you demanded that a mother
traveling alone with her baby make room

for your lie.

Do you still want to keep explaining?

Your Honor, the plaintiff requests
permission to submit Exhibit 5, our

final exhibit.

This is an internal crew communication
record from the defendant airline.

It survived deletion, was obtained
lawfully, and has been noted.

What's taking so long with 14A? The
tower's called three times already.

14A's a woman traveling alone with a
baby. Then get her off. She's alone with

a baby. She'll be easy.

Don't touch Frank. He's trouble.

Pick the weak one.

Hurry up before we delay the flight.

So that's what this was.

They targeted her because she was alone
with a baby.

And that's what the airline calls
procedure?

Counsel, just moments ago you told this
court the crew acted without malicious

intent.

Now I'd like you to read that message
again.

Pick the weak one.

Does that sound like no malicious
intention to you?

I want my own lawyer. I don't accept
this. Those recordings are fake.

The authenticity of this evidence has
already been verified through

notarization and forensic examination.

Frank Lincoln, mind your conduct.

Using someone else's identity to board a
flight may itself constitute a criminal

offense.

This court will refer the matter to the
appropriate authorities for further

investigation.

Look at him. He was so cocky a minute
ago, now he can barely stand.

Playing platinum member with someone
else's account serves him right.

Your Honor, this case is not an attack
on the airline industry, quite the

opposite. It's because the vast majority
of airlines and aviation professionals

follow the rules and protect their
passengers.

That we cannot let one company hide
violations behind so-called standard

practice or use efficiency to crush a
passenger's dignity. The defendant

airline oversold the flight, unlawfully
removed the passenger, then smeared the

victim as an attention seeker
afterwards.

And the defendant, Frank Lincoln,
impersonated another passenger,

falsified his information, and openly
insulted and intimidated a mother

traveling alone with her baby.

That chat record proved they didn't
target me because I refused to

cooperate.

They targeted me because, to them, a
woman alone with a child was the easiest

person to break.

30,000 feet.

An aircraft shouldn't belong to power or
arrogance.

It should be every passenger's safe way
home.

A passenger's dignity doesn't depend on
nationality, status, or power.

No so-called standard practice gives
anyone the right to trample it.

I stand here today not just for myself
and my child.

but to make sure everyone knows rules
are meant to protect the vulnerable, not

make them easier to exploit.

That concludes my statement.

Order.

Based on the evidence, this court finds
that the defendant airline sold the same

seat twice, constituting an overbooking
breach.

The court further finds that despite the
plaintiff's explicit refusal and the

presence of her infant child, the crew
violated the airline's own service

rules, attempted to separate the infant
from her guardian, and unlawfully

removed them from the aircraft,
seriously infringing the plaintiff's and

child's rights to personal safety and
health.

After the incident, the airline's PR
personnel directed the spread of false

information, publicly defaming the
plaintiff and aggravating the harm.

The circumstances are egregious, and
this court will impose severe penalties.

The defendant, Frank Langton,
fraudulently used another person's

identity, falsely claimed priority
boarding privileges, improperly obtained

boarding rights, and, while aboard,
insulted and coerced the plaintiff.

Together with the airline crew's
unlawful conduct, His actions constitute

joint torp responsibility.

The court orders as follows.

First, the defendant airline shall issue
a public apology to the plaintiff,

Moria, and her child.

The apology shall be published on the
airline's official platforms and in no

fewer than three major media etnets for
seven consecutive days.

Second, the defendant airline shall pay
$1.86 million in damages for emotional

distress and violations of personal
rights.

That much money?

Order!

Third, the defendant, Frank Lincoln,
shall pay the plaintiff, Moria, $400,000

for fraudulently using another person's
identity to board the flight and for his

joint responsibility in this matter.

His fraudulent use of another person's
identity has also been referred to law

enforcement for further action.

No way.

$400,000 over one seat?

Not over a seat.

Over your lies and what you did.

Frank, sit down.

After today's ruling, this court will
also issue recommendations to the

Federal Aviation Administration and the
relevant industry associations.

The responsible personnel at the
defendant airline shall be referred to

the appropriate ordies for
accountability under the law.

Court is adjourned.

Regulators found that the airline failed
to properly disclose its overbooking

practices. mishandled the onboard
incident, and later spread false

information to mislead the public.

A $5 million feign has been imposed.

The route involved will be suspended for
three months, and all cabin service

procedures must undergo a comprehensive
review and overhaul.

The airline must also establish a $6
million passenger rights protection fund

for passenger support and legal aid.

Chief Pursuer Marlene Kyle as the senior
crew member in charge, acted with clear

malicious intent and unlawfully ordered
the forced removal.

Her cabin crew certification is revoked,
and she will be placed on the industry

regulatory watch list.

Flight attendant employee ID 02473, as
the individual who directly carried out

the forceful removal, will have his
cabin crew certification suspended for

five years and will face further
accountability.

As for the executive who called the
passengers' ordeal a sympathy stunt at

the press conference, the board has
decided to remove him from his position

as Senior Director of Public Affairs and
terminate his employment, effective

immediately.

During the corrective period, the
airline will implement a strict no-force

depredation policy, priority assistance
for vulnerable passengers, and mandatory

disclosure and voluntary rebooking
procedure.

for oversold flights.

This incident resulted from misconduct
by one company and a handful of

individuals. The vast majority of
airlines across the country operate in

compliance with the law, and regulators
will use this case to further strengthen

industry standards and better protect
the lawful rights of all passengers.

After our investigation, we have
confirmed that Frank fraudulently used

another person's identity while
traveling on personal business and

insulted and intimidated other
passengers, seriously violating our code

of conduct and causing serious damage to
our company's reputation.

Effective immediately, all employment
agreements with Frank are terminated and

he will be placed on the industry
blacklist.

Ms. Wayne.

The damages have come through.

Both the airline's and Frank's payments
have been deposited into the enforcement

account.

Understood.

Set aside $600,000 for my personal
damages.

I want to establish a dedicated fund.

We'll call it the Horizons Fund.

$600,000. Miss Wayne.

That's the compensation you and your
baby received for everything you went

through. Exactly.

That's why it should go somewhere
useful.

This isn't charity for show, and it
isn't a publicity stunt.

It's for people who went through what I
went through, but don't have the

resources to fight back.

They'll receive free legal aid.

Miss Wayne, honestly, back on that
plane, I never would have guessed you

were a lawyer.

You just knew what they were doing was
wrong, didn't you?

Yeah.

Everyone else kept their heads down.

I almost did, too.

But then I thought, if I looked away
that day, next time it could be my mom.

Or me.

See?

You already knew the answer.

Most people know right from wrong.

They just think they're facing it alone.

I want this foundation to remind them
they aren't.

Sweetheart, do you see that light?

That's the way.

Home.

Come on.

Mommy's taking you home.