Original subtitles

What happened yesterday was a serious security breach.

The airport could offer you a generous redundancy.

Absolutely not.

I can't lose this job, mate.

They've called a security review.

Mira, the prayer room is not accessible. What's going on?

She's just a harmless young woman who needs some time to herself.

We've got her for assault.

I had nowhere else to go.

Find a position where you are completely comfortable.

Begin by shutting out everything around you.

Close your eyes and concentrate on your breathing.

In...

..out...

..in...

..out.

Let your face relax...

..your shoulders...

..allow every muscle to release...

..until you feel light...

..like you are floating.

- Boss! Boss! - What's going on?!

Wake up!

Jesus, Nuala!

Get her out of there!

Fucking...Jesus!

- It's stopped, it's stopped. - You serious?

Jesus fucking Christ!

Everybody stay back!

Fuck. No, no, no!

Well fucking done, Nuala! Well done.

Leave it, leave it! Let 'em fall.

Oh, what a mess.

- Don't forget her nap today. - On my schedule, not yours, darling.

That's enough, Lila. Say, "Bye, Daddy."

Stop the dance, Daddy!

- Come on, Lila, say bye. - Let her speak to her daddy.

- Daddy, when are you coming home? - I'm late. I need my phone.

Guess what? I got a new bed.

Come on, Lila.

No, I want... No! I want the sausage Dad.

When are you gonna forgive Tony? He didn't do anything.

Exactly, Mum, he didn't do anything. Darling...

- Mira, can we talk? - I want Daddy! No, no, give it back!

Oh!

Hello.

Thank you for the ride. I'll see you tonight.

Bye, darling.

- Love you. - Bye.

I miss Daddy.

This is an important announcement.

Baggage on flights AD-45,

2T-67 and NC-32 has been delayed.

Well, apparently the baggage handler fell asleep on the job,

so now we're down a belt for bays four and five,

which means Departures is going to be fucked for hours.

- Hey, my brother-in-law can fix that. - Yeah?

- You want to call him? - Yes, thank you.

Yo, Maz. What’s up?

No, I’m at work.

Can you do something for me?

No, she’s rich.

Yeah, manager.

Okay, perfect. Bye.

He can do it for 300.

- Yeah? Alright. - Where are you from?

And you didn't hear the boarding call?

No, I heard it.

I didn't tell my parents that I quit uni,

and I knew they were waiting for me at the other end,

so I just panicked.

And once the flight left, I knew my student visa was cancelled

and I didn't have any money

or anywhere to go.

And you hid the passport and your phone because...?

I knew not having a visa made me illegal

and I didn't want to be put in immigration detention.

Right.

And where does attacking a man of God with a broom

fit into all this?

I guess I have a complicated relationship

with my faith.

Although "man of God" is a big call.

I see more of a social worker with a fluoro vest.

Ah, Mira. Um, can I help?

Yes, actually.

Uh, there's been a baggage mishap.

Gonna be a lot of unhappy passengers.

So I need you on the ground to, uh...

To provide emotional support for passengers.

- Yes, exactly. - I'll be there.

How's your Irish friend?

Uh...

Well...

..getting in contact with the embassy.

Great.

You realise you could press charges for assault, right?

Well, I could also file for worker's comp,

but I wouldn't want to waste precious resources.

Late night, writing up reports.

Strange.

I haven't received any.

Not yet, no.

- I'll see you at the security review. - Yeah, looking forward to it.

- 2pm. - Yeah.

She would have had your arse.

And yours.

Right, clearly, you can't stay here.

Now, as an Irish citizen,

you're unlikely to be thrown into detention,

but there's always a slight risk, given that...

I'm brown?

Well, I wasn't going to say.

Right, your best bet is a bridging visa,

which means that you can leave the country

without being flagged by Border Protection.

Vouchers for the sky bus, application for a visa,

and the embassy can help

with accommodation and anything else, OK?

- OK. - Right.

Now Mr Fluoro Vest is needed on the ground.

Lex, you need to inform me directly when there are baggage disruptions.

Was there a reason I wasn't notified?

Accidents happen.

Maybe they wouldn't

if your staff weren't falling asleep on the job.

Are you serious?

- I am. - Are you?

This job's relentless, right? It's backbreaking.

So is this noise. You hear that? It ruins our eardrums.

And that smell - we suck in these fumes all day

because you won't fix the fans!

Come on! We drop our breaks so your planes can depart on time.

And all because you want to make the PSEs.

Mistakes happen under pressure. End of fucking story!

Might be for you, but it's not for my terminal staff

who have to mop up your mess!

Sorry, can't hear in my left ear.

Just a wee bit deaf from this fucking job!

What are you talking about?

Mummy, where are we going?

Ah, your bag's way over the limit.

Uh, um... I can pay for the excess.

Is cash OK?

Oh, Mia, come here.

Um, actually,

your flights are under-booked, so we can take the excess.

- No charge. - Thank you.

Oh, some of the baggage belts are down,

so there's a delay on your flight's departure.

Sorry about that. Delayed for how long?

Uh, a couple of hours. There's technical issues.

OK.

OK.

I'm gonna tell the review that this has happened before,

and that's why I trusted you.

Um, maybe don't say that.

I have to justify what I did, or I'll lose my job.

Excuse me, madam. Sunglasses off.

How good are you at delivering babies?

Laptops out, iPads out. Everything out of pockets.

Sorry, are you alright?

Oh, I'm fine.

Bruce... Sorry, my mistake.

My fish!

Save it! Quick!

If he dies, it's your fault!

Miss, live animals

need to be pre-booked as cargo.

They can't go to cargo.

Jesus.

We'll have to confiscate these.

They're tropical fighting fish.

I need to monitor the water temperature.

Confiscated items have to be destroyed, don't they, Johnny?

Uh, yeah. Yep.

Don't leave a message.

Don't leave a message.

Excuse me. Um, could you help me?

Sorry, I just, uh. I need to get this bag to my wife.

She left it behind,

and my little girl needs her Ventolin.

Um, they've gone through? What's the flight number?

I have no idea.

Um, they were meant to be going to Brisbane,

but I think there was, like, a last-minute change or something.

- Um... Have you tried calling her? - Yeah.

She's not picking up.

I don't suppose you can just, like, look her up.

Her name's Zoe Masterton.

Then I could just meet her at the gate,

give her the bag, and then...

- OK, sure. Come with me. - Thank you so much. I appreciate it.

- And how old's the little girl? - She's four.

- Ah. - Yeah, yeah.

Let's try in here.

People leave so much shit on planes.

Three earbuds, two iPads, one deodorant.

That's false teeth.

Oh, fuck. That's disgusting.

Cath.

Uh, I think we've got an excess baggage situation.

- A Zoe Masterton. - OK.

She's, uh, pregnant, travelling with a four-year-old.

Well, it's good to hear from you, too. How have you been?

Have you got eyes on the partner?

- Yes. - OK. Um...

Can you keep him occupied...

..until we get clearance to board?

Will do.

Talk soon. OK, bye.

- Did you understand all that? - Yeah.

Cool, well, we're just gonna keep an eye out for this guy.

How fucking delayed is this light going to be?

Fuck.

No luck?

No, no.

Why don't you take a seat? I'll speed this up.

Yeah? Yeah, thank you.

There you go. This is your new home.

There we go.

What, Mango?

What?

This had happened before,

and, um, I trust that it won't happen again.

Of course.

I understand. It's serious, but...

Wish me luck, boys.

Alright, what are we working with?

Oh,

OK, OK.

Hey, um, I'm here for the review.

Did you want me to head straight in? Or I can wait out here.

Uh...

- Review? - Uh, yeah.

- Yeah, take a seat. Take a seat. - Thank you.

Can you bring us in some coffees? Uh, a flat white.

Oh, a flat white? Yeah.

Good fucking luck with that, eh?

These guys. Get your own fucking coffee.

So before I worked here, my wife and I ran a hostel for teenagers.

It was a halfway house.

Not sure what it's called now, but nine times out of ten,

those kids were acting up because they didn't feel listened to.

How long did it take to check the passenger list?

Oh, it shouldn't be too much longer.

- Quite a few flights were delayed. - Sorry.

I'm just... I'm really worried about my little girl.

- Excuse me. - Hey, baby. It's me again.

I just need to get...

- Thank you so much! - You forgot your T-Rex.

Would have been a nightmare without that!

Give us a call back.

Thank you.

Bye-bye.

- Thank you. - That's alright.

Backpacks on trays, laptops out.

Keep coming forward. Keep coming forward.

Cath, I think he might know the gate.

Oh, fuck.

- You'll need to move them. - OK.

- Shit! - Go, go!

Hey, um, I need you to come with me.

He's here, isn't he?

Yes.

Fuck!

- If he finds us... - He won't, he won't.

This way.

- Fuck! - Hey!

Here, baby. In here.

Come on. It's OK, it's OK.

We're just going somewhere to wait for our plane.

We think we have a domestic violence situation.

Thank you. Sami, do you copy?

Yes, Copy that.

Yeah, sorry. You think or you know?

Well, the father says his wife forgot the daughter's Ventolin,

but we don't think that's true.

Call the AAP if you're worried. They can run a check on him.

He's already worked out the departure gate,

and if he sees the family, then things could escalate quickly.

Can we... Can we move the flight to another gate?

Do you know how much it costs to move a plane?

We've lost tens of thousands of dollars today.

- Get Ziv to run a check on him. - You don't have to move the...

It should be fine.

I'm so sorry I'm late.

We officially have everything back up and running.

How are you, Tobias?

Doing better than your Demons, Troy.

Good!

No, the Pies are gonna kill it this season,

and you know how much I love to hate on them.

Well, we'll see how we go. I like the look of this Jack Buller.

- Clearly, I need to get a team. - Just not his.

No-one likes a Pie supporter.

Except for the pies.

Shall we start?

OK, so the footage you were forwarded showed

an object being taken through security without being scanned.

We have given formal notification to the security company.

- Great. - Fortunately, no harm was done.

Yeah, you will also be issued with a warning, Tobias.

Understood.

Wait, sorry, this was a clear breach.

Mr Flick, your superiors

at Border Protection have been informed,

and any disciplinary proceedings are in their hands.

Needless to say, mate,

you can't let the old bugger convince you

to bend the rules for him.

Uh, no.

I mean, yes, sorry.

- Of course. - Alright then.

- Is that it? - I believe so.

- I should rush. - Thank you.

- Thanks. - Really appreciate it.

Um... Thanks.

Uh, while we have you, Mira,

it'd be a good opportunity to have a chat.

Please make your way immediately to gate 13 for boarding.

We thank you for your patience.

You saw it earlier, didn't you?

- You like it? - Mm-hm, yeah.

Good.

That's Mango.

Come on out, Mango.

Good girl.

There you go. There she is.

Can you guess why she's called Mango?

- Because she's yellow. - Exactly right.

And she's like...

She's like a mango apple

because she has green bits on her little tail.

I'm so sorry about all this trouble.

Don't be sorry.

God, I hate this, being the victim.

I just...

I don't... I don't want her to see me like this.

Babe, you're at the airport

with 70kg worth of checked baggage on it.

I don't see a victim.

I see someone trying to rock the system.

We'll get you out.

So there has been no movement in customer satisfaction.

What about headcount reduction?

I am in the process of identifying underperformers,

evaluating redundancies.

I'm looking specifically

at removing positions with low operational impact

and then, as we've discussed,

I'm proposing implementing automation in baggage handling,

which will...

However you do it, just make sure Fair Work can't fight us on it.

As you know,

passenger service charges are integral

to our business model

and any blockage of flow in the terminal,

it lowers our profit margin...

Don't fight it.

Use gentle tapping to release and relax.

Continue to tap.

First the eyebrow, then the side of the eye.

Yeah, of course.

Bring your focus to what is causing you the most anxiety.

Jawbone.

Focus on feeling safe, present.

Collarbone.

Feel your anxiety and release it with breath.

Shoulder, arm.

Accept the tension.

Don't fight it. Let it all go.

Sorry.

Excess baggage.

Honey, I'm just gonna give you your puffer. Hang on.

Alright. You ready?

Good girl.

Alright, one more time. OK. Big breath.

Her partner's at the gate.

Right.

I'm not moving any planes,

but you can give a fake gate change announcement.

Get them out!

Copy.

Attention, passengers on Austra Air flight 47.

Your departure gate has changed.

Please proceed to gate 15.

We thank you for your cooperation

and we apologise for any inconvenience.

It's 15 minutes away!

- Good? - Yeah.

He's just headed off to the other gate.

- Giving you an upgrade. - Mummy, it's my bag.

Thank you.

- Mia! - You'd better hurry up.

- Mia! - Daddy!

Mia, Mia, come here.

Come on. Quick, run, run, run.

Quick, quick!

What's the fuck's going on? What's going on?

No, no, no! I know where you're going!

Mark, urgent backup at Gate 9.

- I'll be on the next fucking flight! - Let's talk about this.

- I'm not talking to you! - That's enough!

Fuck off! Fuck off!

- Adam... - Get your fucking hands off me!

- Settle! - I want to see my family!

Please, please, please, please let me see them.

Come on. Please let me see my daughter.

Let me see my... No!

Argh!

Noooo!

- Are you OK? - Yeah, I'm alright.

- Good? - Mm-hm.

- No, I said cash only. - I don't have any cash.

I can transfer you if you don't have...

- No, no... - Did you get them out?

Yeah.

Thank you.

So do you want your phone back or...?

Like I said, I don't have cash.

No cash, no phone. I don't know what to tell you.

Can I help?

You got cash?

Praise the Lord. Hallelujah. Come on, let's go.

Ladies...

Are we still in the airport?

Oh, it's a jungle in here.

- Now an aquarium. - Oh, my days...

Yo.

Are these Siamese fighting fish?

- Apparently. - They're really expensive.

Hey.

So, 300 was it?

And the parking is on top of that.

Yeah.

- And petrol money. - Oh, come on.

I need to get places, alright? I need petrol...money.

I've got a better idea.

Yo, thank you. You serious?

You serious?

Thank you.

Hey, say hi to Jesus for me, yeah?

I might need him.

- You good? - Yeah, we good.

- Alright. - Thank you.

You're gonna fight and then you're gonna fight.

Big bucks coming my way.

You know, it's a legal requirement to sit down, eh,

so sit down, take a load off.

What are you guys playing?

Uh, just a bit of snap.

Here we go.

- He cheats, so keep an eye on him. - Does he?

- Yeah, he's a cheater. - Eh?

Fuck's sake! Fucking hell.

You alright, boss? Did you...get the right swipe?

Yeah.

Yeah, in the weirdest of ways, yeah.

Keep going.

I got it.

Captions by Red Bee Media SBS Australia 2026