Original subtitles

Across the UK, millions of journeys are made on public transport every day.

One second.

Mate. But not all of them... Whoa!

...are paid for.

Go round to 20. Go round to 20.

Get off.

You didn't pay for your travel. Can you hold the buses?

Fair Evasion cheats the networks out of nearly half a billion pounds a year.

That's you, yeah? That's you again.

Can you explain that to me? And that ups the cost of travel.

Everyone else is paid for their ticket. Why can't you? For you and me. That

really gets under my skin.

Everyone should just pay for it. You know, I don't know if there's loads of

trouble in.

Nobody stop there. Come back for me.

Body camera activated.

What?

We've gone behind the themes with revenue protection teams across the

country.

Just get off! We've got two abusive bear evaders.

Step away from me.

On the front line.

Targeting passengers.

Determined to travel for free.

Investigations for Transport for London.

You've failed to touch your card 130 times.

This is very, very serious.

And causing chaos.

Can we have the police, please?

on Britain's train, buses and trams.

These are the stories of the men and women fighting the UK's fair dodging

war.

There's a lot of that on the railway, I'm afraid.

This is what we have to deal with.

Teenage terror.

Tormenting ticket officers.

And a police pursuit.

As things get physical on the trams.

In London.

Excuse me.

and investigators close the net on a prolific fare-a-vader.

We are looking for a lady in her 30s, 40s, blonde, short hair, sorry. Owing

thousands of pounds in unpaid fares. Can I see your bank card, please?

9am, Nottingham.

So, we are going to start our day at Meadows Embankment, Wilford Lane. Team

leader Ray is briefing Nottingham Express Transit Revenue Protection Team.

We have a couple of updates with regards to the gallery.

Officers are regularly on the receiving end of anti-social behaviour.

The male in the middle bottom, he has been identified and I believe he was

arrested last night.

So it's vital they are made aware of the status of the most serious offenders.

He is up in court this morning, so we are waiting for further instruction and

what the outcome of that is. So I don't think we'll be seeing him on the system.

But at the moment, we don't have any other updates with anybody that's on

there.

Briefing complete, the team head out onto the network.

Them lads with the balaclavas are coming after them.

And it's not long before there's trouble on the tracks.

Just ask the driver to wait a minute.

A group of youths are evicted from a tram for fare evasion.

Off you come, Pat, off you come.

Open it.

Off you come.

I'm not going to get on.

Get off.

Get off. Get off.

Not only are they travelling without tickets.

Oi, you'll get hurt. Get off. They're now putting themselves and other

passengers in serious danger.

Get off now.

We've already got pictures of their faces.

I've activated my body camera.

Body camera activated for these guys here messing around.

You guys are going to get sent to the police, your picture. All right, stop

being stupid.

Get off the tram.

Move away from the tram now, please. Move away.

Bodycam footage provides vital evidence to prosecute antisocial behaviour.

Right, you've already been causing chaos on the tram system.

With those two individuals, we would do an ASB report, so an antisocial

behaviour report.

The footage from this incident will be handed over to the police to

investigate. I do feel that as the years have gone on, especially after Covid,

the antisocial behaviour has increased.

You do then find that it is the regulars, the same individuals we

experience.

Not only do we check tickets, we deal with all the antisocial behaviour.

There's a great deal of customer care as well.

We have to protect the revenue, but also...

Our fare-paying passengers, they're seeing what's going on, so it can be

very frustrating for those and frustrating for us as well.

London, 10am.

Revenue inspectors Matt, Megan and Deja are patrolling the transport for London

buses.

We're doing the route 149 from London Bridge to Edmonton Green.

We have a lot of fare, it is usually on this route.

Let's see how it goes today.

Working eight-hour shift.

The team aim to inspect up to 30 buses a day.

All right, so this is the penalty fair. Any questions?

That's not been used, buddy.

Yep, that's the one. There you go, my friend.

Thanks, guys.

This is us, guys.

You go head back, yeah? Good.

Everything OK? Everyone paid?

OK, did you let them on or did they come on? At Linmouth Road Waltham Store,

Megan gets a tip-off from the driver about a potential fare dodger.

They just walked through themselves.

OK, that's fine. Thank you, driver. Carry on when it's safe.

Good afternoon. Oysters or pastas ready, please.

Thank you.

OK,

so you didn't... Did you speak to the driver?

Yeah,

because he just says that this card was not validated on the bus.

Bye.

What did the driver say? He said someone got on, he didn't let them on.

TFL's policy is that all passengers must have a valid ticket, Oyster card or

contactless device properly validated for their entire journey.

No, you can't go and validate it while we're on the bus. You should be paying

for your travel once you get on the bus.

Because, like me and my colleague, we've just checked the bus.

We have to treat everybody fairly. When they boarded the bus, they paid for

their fare.

So everyone should be doing that.

If it's not done at the start of their journey, they could be liable for a

penalty fare.

So I will need some of your details, please, because the payment didn't go

through. I need to verify your details.

I need your full name, full address with birthcode and date of birth.

I need to verify your details.

Before issuing a penalty fare, inspectors must be sure passengers

aren't giving them false details.

No, like I've just explained to you.

We'll have to hold the bus if you don't agree to give me your details and

everyone will be, we won't be able to continue on their journey just because

you're refusing details.

It's going to be quicker because my colleague will have to hold the bus the

longer you take.

I'm going to hold it, yeah? Yeah, just hold it until she gives me her details.

I'm giving my details. Why are you making a big deal for? Just hold it for

me one second here. Last year on the bus network, PFL issued 11,000 penalty fares

to passengers without valid tickets.

That's not fair. I just said I can go and press it and it didn't work.

Are you coming down?

Yes, I'm going down to tap. No, I can't allow you to tap. That's the thing. I'll

just explain to you how it works.

Yes, everyone has tapped their card.

But not everyone caught without the ticket cooperates.

And despite the passenger's assertion that she won't alight... No, you can't

stop it now.

She then decides to take flight.

Thank you, driver.

Thank you.

Was she the one that walked past you, yeah?

Was she the one?

She's the one. Thank you, driver.

In 2025, more than 200,000 buses were inspected by TfL revenue protection

officers. There are certain risks involved, but we will stop the bus to

deal with the situation. But it has to be challenged and it has to be dealt

with because we want people to have a safe and peaceful journey.

Coming up... Can't use it. The reason why... There's no money on it. There's

no money on it. No ticket plus no money.

I got in at Waterloo, but I didn't take anything. Let me through.

Equals no exit at Vauxhall. I'm going to stop you there. My colleague is going to

take some information from you now. What's happening? I'm not going to lie.

I'm late for work. And familiar fare evaders.

Take it you've not got your tickets then, my love, yeah?

Causing chaos in Nottingham.

What is it?

Absolute idiot.

9 a.m. South London.

You all right there, mate?

Vauxhall Station is a major UK transport hub operated by Southwestern Railway.

You've got a rail card. Can I just see your rail card?

And then I'll let you through.

With eight platforms and direct connections to the London Underground

and bus network... Waterloo Platform 7, every few minutes.

..15 million journeys start or end here every year.

Go via London Waterloo and then change at Oxford Circus for the Victoria line

from there.

Revenue protection officers Jane and Lucky are patrolling the gate line

through the morning rush.

This morning got here about just before 7 o'clock only to find out that the

Victoria line is down today. So a little bit of a problem while it's suspended

because people are just coming through and then wanting to know how to get to

places I've never heard of.

Some commuters will try anything to avoid paying for their journey.

as Jane knows only too well.

Boxing can be quite challenging. So a lot of people that come down, very

difficult to monitor because there's two exits here.

Oh, hello there. At 9.15, a man approaches Jane as he's been unable to

exit using his Oyster card.

They told me that because I had to tap out at... Because I had to come out at

Victoria and then...

At Victoria?

Fair

evasion

costs the SWR network around £45 million a year.

So what we'll do, we'll just check your Oyster card now. Just have a look and

see what you've done. Can you radio them and I'll explain it to you? Tell me how

much money is on it. That's why.

So you can't use it. The reason why... There's no money on it. There's no money

on it.

So what you need to do is pop the money.

I don't have money on me, though.

You can't make a journey without... No, I know, I know.

Customers must buy a ticket before they travel or they face a penalty fare of

£100.

My point is, I explained to them... Let me have a look at the rest of it. And

they said that it doesn't matter anyway.

It does.

Because your line was supposed to be Victoria.

£3.40.

Is there any way you can just radio them, please?

No, there isn't, I'm afraid.

No, unfortunately not. Because you haven't got enough money on this, you

can't get out here at London or Victoria.

Why have you not got enough money on the card to make the journey? I didn't know

there wasn't any money.

Despite smelling a rat, Jane is willing to give the man the benefit of the

doubt.

So what we're going to do is I'm going to take here and put some money on it

now. I didn't have money on me.

I didn't know there wasn't any money on me. So what my colleague is going to do

now is take some details from you.

But without any money to pay for a ticket, the man is now liable for a

penalty fare.

I'm not going to lie, I'm not trying to be disrespectful. No, no, absolutely

not. And they told me to come here. I understand.

It'll take about two minutes to do. They told me to come here.

I get that. So that's what you will be able to do.

I'm not creating anything for you.

No, I'm not. We can't do that. We won't know who you spoke to. There are about

15... Yeah, but there could be 15... But they might be on a break now. I cannot

ring through.

I cannot personally ring through to the platforms at Waterloo. So the only thing

we could do is go back to Waterloo.

That's all we can do.

So otherwise, my colleague is going to take some information from you now.

What's happening? I'm not going to lie. I'm late for work.

Refusing to give your details when asked by a revenue protection officer is a

separate offence to fair evasion and can lead to prosecution.

You explained you had no money.

That's different for him letting you through. You said he let you through.

You're not listening to me. I am. It was supposed to work. Straight here from the

Victoria line, but that's not working. We don't have a Victoria line at

Waterloo. Revenue protection officers are well practised at distinguishing

between fact...

And fiction.

But I said, what will you do? I said, I'm supposed to come here with the

Victoria. Yes, but you had to get from here to here, and you have to pay for

that journey. So I was driven to Waterloo.

You were driven to Waterloo. But some tales are taller than others.

Right, so I spoke to the ticket master. The ticket master, where was the ticket

master? In the ticket box. In the ticket office?

Yeah. Whereabouts was that in the ticket office?

Next to the stairs. No.

Right down the end to the ticket office. In from the station.

Yeah. So platform one is on the left.

Yeah, yeah.

Jane has heard enough. But before she can issue the ticket,

the man makes his escape.

Several things weren't adding up there. He doesn't have enough money on his

card. He said he could get through. Then he was going to the ticket office.

So instead of going downstairs to the underground and trying to make his

journey to Victoria there, he wanted to use our line here to get here.

Nottingham. Hello, everybody.

7pm. Welcome to your second wait.

Jed is briefing the revenue protection team ahead of their late shift on the

city's tram network.

Sandvik, it's you and your Michael.

You've got Highbury Vale to the forest with myself.

The heightened green zone of the network is a notorious antisocial behaviour

hotspot. Wrap up your face and no heroics.

OK.

And an area the team regularly patrol.

Tickets, lads.

Not without tickets, you're not. So you're going to have to jump off here.

Working on the front line in the fight against fare evasion.

Doors that way, mate.

Move yourself. Doors that way. Move yourself. Doors that way. You've been

asked to move.

You've been asked to move.

Go out the first door you come to.

Thank you. The team often face a barrage of antisocial behaviour while on shift.

And the culprits are often repeat offenders.

We've had them a couple of times.

It's not acceptable and we have a dedicated police officer in the control

room so any abuse towards staff is dealt with by that police officer and we aim

for the highest prosecution that we can. It's not fair on the fair paying

passengers that pay for a ticket every day.

At the end of the day, individuals that don't pay for the trial, it affects

their prices and the price of the ticket.

6am, London.

Good morning.

Transport for London investigators Marilla and Yinka are at Chadwell Heath

station on the Elizabeth line.

Can I see your card, please? Thank you.

They are in pursuit of a potential fare dodger who is estimated to owe the

network over £2,000 in unpaid fares.

Thank you very much, have a good day. The total figure for this case is about

£2,300, so it's a bit of money.

Marilla suspects the woman routinely pays for only a portion of her journey,

a practice known as short-faring.

I found Oyster Cards.

where someone was using the card not correctly on our services.

The person is paying from travel here to Stratford, in Stratford using

validators, and then going somewhere else. So I know that this person is not

leaving the services.

Using the irregular travel analysis platform known as ITAP, Marilla is able

to track a suspect's travel pattern.

This is her pattern, okay? This is when I was after her, on this Wednesday last

week. And she was travelling, 21-22.

So for today's case, I gathered a lot of evidence. First of all, I found the

number of the cars on our platform, so I got it to work. I checked her

pattern, which is very irregular, so I needed to narrow the time.

In the morning, in the afternoon, in the evening.

So the window for today's stop is 6 o'clock till 8.15.

Hello, can I see your ticket, please?

With around 13,000 passengers tapping in or out at Chadwell Heath every day,

tracking down the suspect is no easy task.

I just have to come in.

Yeah, what is the ending of your card?

Are you using Oysa card as well? No.

OK, thank you very much. Have a good day.

I would say she's smaller than me, short hair, blonde.

Hello. Operation officer from CFL. Yes. Based on the CCTV, we are looking today

for a lady in her 30s, 40s, blonde, short hair, with a squared black

rucksack on her back and a black jacket. Whoever matches the description,

I will stop and ask for the ticket.

despite using the ITAP data to narrow down the suspect's identity.

Excuse me.

Hello. Hello, can I see your ticket, please? Sorry.

And after speaking to 14 potential suspects... Yes, lovely. Thank you very

much. ..there is still no sign of the passenger.

Not her.

The window is slowly closing down, so we've been here from 6 o'clock in the

morning, and we'll finish about 8.30.

Sorry. Excuse me, hello, hello, hello.

Can I see your card, please?

Sorry.

Thank you so much.

Despite her best efforts, this morning's operation has failed to identify the

suspect. Nope, she's in trouble.

Last time when we were here in the afternoon, she decided to travel just in

the night. So, you know.

Yeah, very unlucky there.

But with thousands of pounds in unpaid fares at stake, Marilla isn't giving up.

We didn't catch the person.

However, that is not finished case.

So we're going to be here next day.

ITAP fights thousands of potential fare evaders.

So Marilla has a substantial caseload back at the office.

There is too much work and not enough hours during the day for us.

So, yes, we will go back to the office and work on our admin.

Back in Nottingham.

Hi, mate. You all right?

Thank you very much. Revenue protection agent Sandra has joined the rest of the

team for the remainder of their late shift on the trams. For the next couple

of hours, there's myself, Jed and Michael, and we are north and south in

between Wilkinson Street and Highbury Vale.

See what the night brings.

So do you want to pop up here for me? Last academic year, over 4,500 fines

were issued to young people travelling on the trams without a valid ticket.

That is another Reagan child.

But many more refuse to comply with officers and escape without getting a

ticket at all.

Take it you've not got your tickets then, my loves, yeah?

It's classed as bilking.

Children are a very big problem for us. We do, especially in this area, have a

high rate of fear, evasion, especially with kids.

And they think they can just get away with it.

Good evening, ladies and gentlemen. Tickets, passes, excuses.

They don't seem to understand it's theft.

And it has a knock-on effect then for our other passengers who are buying

their tickets.

And it's just not fair on them.

Tonight, there's more regular faces for Sandra to contend with.

What are they wearing?

They're all in black.

A group of youths are reported to be smoking on the tram.

Need you to hold, hold the tram. Yeah.

Michael recognises one of them from an earlier incident.

What's this, Inspector?

Look at this thing that you are.

The group have left the tram but are intent on causing more chaos on the

network. Mail in the red coming off as well.

Off you go.

As they leave, one of them throws something onto the track.

What they've done?

They've chucked something under the tram.

What is it?

No respect whatsoever.

A passenger removes the corn and the tram continues its journey.

Right. For those of you that do have tickets, I want to continue with your

journey.

I'm so sorry you've had to put up with that.

But the youths aren't finished yet.

The lads are walking down the middle of the track.

Guys, I'm going to stay on the tram with you and we'll go down to Baysford.

Yeah.

We'll crew door in only at Wilkinson Street. Stop them from trying to get on.

Do you want to let control room know, bub?

Absolute idiots.

Sandra locked all the doors on the tram to stop them re-boarding at the next

station.

You OK?

Yeah, you can close your doors and go.

Regular faces on a regular basis, regular fear evaders.

And they're the ones we need to really get a hold of.

The reason we deliberately did the crew door only was to stop them from trying

to get on any of the other doors.

At least that way we could manage one door and get all the passengers off

safely who needed to get off.

Plus, we had the control room putting out.

The voice board crept to them to tell them they were on CCTV and they were

getting the police if they did not leave the area.

In 2025, Nottinghamshire Police received over 20,000 reports of antisocial

behaviour across the county.

Antisocial behaviour, it's all over.

Teenagers, total lack of respect, total lack of respect for passengers, other

passengers who pay for their tickets.

And you get these antisocial kids coming on, causing antisocial behaviour on the

tram and just causing mayhem.

Honestly, I wish they would bring back Borstal.

Because back in the day, you misbehaved, you did.

If you come up against the police or anything at a certain age, you went in a

Borstal. Then you'd learn some manners and some respect. And that is the sad

thing, isn't it? We are seeing it on a daily basis.

It's just our fair paying passengers, I feel for them. I really do. I really do

feel for the ones that are on the tram that pay for their tickets all the time.

Coming up... The guy with the grey hoodie, mate, is pushing by you. ..quick

thinking on the trams... That's why you should pay for your ticket.

..leads to more than just a penalty fare.

And officers encounter a less than happy customer at Egham.

You were supposed to buy a ticket before.

Oh my God, I don't have a ticket.

GFL investigator Pemarilla is reflecting on a recent case on London's Elizabeth

Line.

The total figure for this case is about 2,300, so it's

a bit of money.

After an initial failed attempt to apprehend the suspect... Hello, can I

see your ticket, please?

I just had to come in.

Thank you very much. Have a good day.

Not her.

Marilla recently stopped the passenger at Chadwell Heath station.

This lady's travelling pattern was very strong.

She was travelling from Chadwell Heath to...

Once apprehended, suspects are invited for an interview under caution, where

officers set out the case against them.

entering the TFL system and then when she was exiting.

They also have an opportunity to give their side of the story.

So at first the lady was very resistant and didn't want to even speak to me and

she didn't want to give me much information.

So when I asked her about the payment for zone 1 and 2 on her...

card maybe she was using different card and she at the end she couldn't provide

any any information for me any tickets so everything what i showed her and she

was really amazed that it was everything black and white she made 360 uh single

journeys that she didn't pay for which is 2520 pounds altogether

faced with overwhelming evidence The woman eventually admitted to avoiding

payment for the full journey she had been making over an eight-month period.

She admitted that she was just asking her friends to open the gate for her or

she was just double-gating behind someone. She couldn't deny at the end

what she did, so it was literally putting her hands up and was like, yes,

that was me, I did it.

Marilla has now filed the report with the prosecution team.

This is the schedule of evidence, so every single card, the name, where is

she doing, what is she doing, when did she start, when we finished.

The IR number, the substantive journey, and then all the evidence.

And this is summary.

CFL will now contact the suspects regarding a court hearing.

And my job is done here.

So now every decision, every communication now is going to be with

the prosecution and the lady.

Allowing Marilla to focus her attention on the rest of her caseload. I do have a

few other cases that I'm working on, cases in different stages.

We're gathering the information, we're gathering the evidence.

Nottingham Station, home to the British Transport Police C Division.

Okay everyone, welcome to Operation Impact.

It's a joint operation between BTP and Nottinghamshire Police.

Police Sergeant Ben Adams is leading a briefing ahead of a joint operation

between the police and the NET. The objective is to disrupt criminality if

we target intelligence-led deployments by BTP, Nottinghamshire Police and

partner agencies.

Part of a bi-monthly long-term strategy to reduce fare evasion on Nottingham's

trams. Create a hostile environment for offenders, particularly those involved

in violence, disorder or weapon-enabled crime.

Launched partly in response to recent high-profile criminal incidents in the

city centre.

As well as aiming to help the public feel safe, the partnership is working to

prevent issues like antisocial behaviour, serious violence and violence

against women and girls.

One such incident involved machete-wielding youths confronting

another group in broad daylight.

The suspects were later filmed on the tram lines at Old Market Square Station

in the city centre zone of the network, the area Ray and her team are patrolling

tonight.

Tonight's operation will be focusing on the railway station to Trenton

University. We've got officers on patrol again.

Just watch your backs a minute. However, if you do wish to contact the police,

Community Protection are linked into policing.

The team get an early indication of the mood in the city.

That was a perfect example of what we may be up against tonight. Obviously,

that group are known to us. They are minors, however, they are drinking.

They had a couple of buzz balls in their hands there, so just be mindful that

they are out in groups tonight.

The Revenue Protection Agents board the first tram of the evening at Old Market

Square. Good evening, just checking tickets and passes.

Lovely, thank you very much.

Hello, just have tickets and passes ready for inspection, please.

Hiya.

Ray soon spots a regular fare-a-vader in the carriage.

Hiya, mate, you got your ticket or pass there?

Guy with the grey hoodie, mate, he's pushing via.

Who immediately notices Ray and makes a beeline for the exit.

Signing everybody off. But with police on the platform... Hiya, you got your

ticket there?

...there's nowhere to run.

You got a ticket?

I'll be off in a bit.

Well, these little guys are going to chat to you about what happens next.

Yeah. You got some idea on that?

No.

Suspected of travelling without a valid ticket and smelling of cannabis, the

police decide to do a stop and search.

The male we're currently dealing with, we have come across on multiple

occasions, and it does appear that he is a person of interest to the police as

well.

Having discovered a small quantity of cannabis on the youth.

The police confiscate the drugs and arrange for the youth's parents to

collect him from the city centre.

Wonderful, yeah, thank you. Thank you. But not before handing him over to the

Revenue Protection Team.

So it's a £70 penalty for being on the tram without a ticket.

One stop.

It doesn't matter if it's one stop, two stops, it's still taking a service

without paying for it, and it's still classifying as theft.

They're actually travelling without paying for your journey. OK.

It's really good to have these operations actively ongoing.

Not only does it show our fare-paying passengers that we are being proactive

with fare evasion, but also an aspect of safety to show that there is support and

there is a police presence with us.

Egham is one of 200 stations managed by South Western Railway. Please have your

tickets ready for inspection.

That's lovely, I can see it there. Thank you very much, sir.

Yep, that's fine, thank you.

A busy commuter station.

It operates a direct service in and out of Waterloo.

Thank you.

And your railcar, please.

You've bought a ticket using your 1617 saver.

So I'm going to have to take some details from you then today.

Lucky and Jane are back on shift, and today they're operating a gate line

operation at Egham Station.

Lucky is soon called into action.

Can I see your ticket, please?

Can I see your railcar, please?

The passenger has bought her ticket whilst on the train.

The entrance was open. OK, so you were supposed to not... Even the gate, we

don't have barriers. You have to buy a ticket before boarding on the train.

This is our policy.

That's fine.

Unvalidated tickets can be a sign of short-faring, where a customer hasn't

paid for the entirety of their journey.

Can I take a picture of your... Like, let me see. One second. Just one second.

Please, quickly. So you were supposed to buy a ticket before.

So why you didn't buy a correct ticket?

Now you're saying, yeah, that's fine.

This customer has also used the incorrect railcard.

You have used a child ticket.

1617 is child ticket.

Misuse of railcard costs rail networks over £20 million each year in lost

revenue. I will just report this fact to the company.

The company will contact you why you have used the wrong railcard and you

have to tell why you have used the wrong railcard.

When revenue inspectors believe an offence could have been committed, they

create a travel irregularity report.

But before they can issue the report,

they must verify a passenger's detail.

No, you can't buy now.

You can't buy, ma'am.

It's too late.

It's fine. I will give you only, I will finish in two minutes.

It's not coming up, ma'am.

I don't know.

If it's not coming up, this is not my issue.

It's not my issue if it's not coming up. I have to do my job, ma'am. Just

finishing, I'm finishing.

Just show me the real card, that's all.

Your real card.

No, no, real card, ma'am. Yeah, that's one.

Madam, we have to... No, no, no. I don't want my picture taken.

Inspector.

Officer.

Here, please.

Refusing to provide details is a separate offence and can also lead to

prosecution. Hello, how can I help? Can we just take a photo of your railcar,

please? Please don't worry.

Madam, blah, blah.

Can we just take the picture? No,

you won't.

Keep it still, please.

Yeah, that's it.

So if I can finish my job now and just take a photo of your railcar, it would

be lovely. Thank you very much.

Despite the customer's resistance, Lucky successfully completes his duties.

This is your reference number. This is my badge number. If you have anything,

you can tell her, yeah? OK, OK.

Finish it up. Let's go.

Finish it up. Just one second. Let's take your receipt.

The details of this case will now be handed over to the prosecution team for

further investigation.

She was...

Very difficult to handle. She was not helpful. She was not supplying. So just

do your duty and do your work and don't take part in nothing.

She bought a short child ticket, 2017.

And when I requested a rail card, she had 1625 rail cards.

We have to report that to the company.

Coming up.

Get yourself away from me, thank you. In Nottingham, there's no smoke.

I don't want you blowing that in my face, love.

Without fire.

Excuse me?

Right. Do not shove me out of the way. Officer, we need you here.

Midnight in Nottingham. Revenue Protection and the Transport Police are

undertaking a joint operation on the trams.

Earlier tonight, they caught a persistent fare

-a-vader... ..who was also found to be

carrying drugs.

So you're going to have to come off with me here, OK?

Tonight's operation is targeting both fare evasion and antisocial behaviour.

So now I have to issue a penalty fare notice?

A penalty?

Yep. Things the Revenue Protection Team are all too familiar with.

So you have to appeal it and prove to the company that you did pay. I have to

go on what my machine says.

I'm not disputing that, but it hasn't gone through.

The man is refusing to verify his details.

Inspector, are the police coming up?

But before the police arrive... Do you mind? Get yourself away from me, thank

you. The situation takes a turn for the worse.

I don't want you blowing that in my face.

Go away.

Go away. Just stand... Mate, just stand over there.

..and attracts the attention of drunk passers-by.

I'd like you to leave the system, please.

What, you in?

Excuse me?

Right. Do not put me out of the way. You don't do that.

Just as things threaten to get out of control... Officer, we need you here.

...the police arrive.

Right, my body cap is on. Leave.

Leave!

pushing women when they're on the system. We've got an active incident.

It's all being recorded. Don't appreciate coming to work and being

assaulted in that manner.

He's come by and shoved us. No, him here.

This guy here.

Don't appreciate that while we're working.

You were asked to leave the platform, so off you go.

Did you see all that?

We've got police with us at the minute, but we've got two active things going

on. Just had some lads come up and he's barged me in. He's pushed by us and the

police are here now.

footage from body-worn cameras and CCTV will be handed over to the police for

further investigation.

He's come round here, got in her face while she's issuing, and then he's come

here, and then he's gone like that to me. He's like, put me on, mate, mate.

I do struggle to understand that kind of behaviour because we're not interacting

with them, we're not actually dealing with them, but they feel the need to

have an interaction with us, and most of the time it will be a negative

interaction. We're just people.

doing our job and we don't come to work to tolerate that kind of abuse.

Since the introduction of joint operations between Net Trams and the

police, reported incidents of violence have declined.

It's really, really good that we've had the police support tonight. We've had

multiple incidents, from fare evasion to antisocial behaviour and in some

circumstances an assault.

So when they're on hand, they will deal with that.

It's really good to have them with us.

Yeah, so it's been a good operation tonight, all in all.

Guy with the grey hoodie, mate, is pushing by you.

This is your rapid number. This is my bad number. If you have anything wrong,

you can tell them, yeah? Okay, okay, okay. Finish it up.

If it's not coming off, this is not my issue.

Nope, she's in trouble.

She called me to leave hands up and was like, yes, that was me. I did it.

Next time. You all right, mate? See you at the investigation team.

Fraud investigators move in on a man suspected of owing thousands in unpaid

fares.

Look, listen, you're under the caution.

It's very, very important for you to be honest with us.

Ugly fiends in Nottingham. Step away from me.

As revenue protection agents.

Oi, oi. Take on a group of rowdy youth.

Oi, oi. Move away from me. Move away from me.

And on the buses.

You tapped in a disabled freedom heart.

Inspectors crack down on the abuse of discount cards.

There's no point in lying to me. It is a criminal offence.