Original subtitles

Presented by SOLAIRE PARTNERS LLC World Sales Finecut Co., Ltd.

Produced by TwinPlus Partners Inc. and CRANKUP FILM

Next Sohee

Sohee!

Sohee.

A skirt?

I'm live streaming today.

Ridiculous.

First snow's coming!

Whatever, run!

Yes! 40 viewers already.

40 already? Dope.

I know, grilled tripe is always the best.

Guys, this is the best place in Jeonju,

and I'm here with my dear Sohee!

Say hello.

What, is it streaming now?

Yup, it is.

- It is? - They're talking about you.

- Turn that away from me. - Why?

I told you. She's my friend. Best dancer ever, Sohee.

I'm pigging the hell out today.

It'll be my last feast,

before a super tight diet for my next game.

See that? I'm drooling.

The sizzling sound is…

Any idiot can be a streamer nowadays.

All you need is a few GoPros,

or a half-decent phone, and the apps do the rest.

Think they know color temperature?

They just need to pig out, then their views go up,

dumbasses send them cash balloons,

and then they're loaded.

Nothing wrong with it. They get a nest egg.

And losers like us get drunk.

Have you ever sent her a balloon?

Who, me?

If not, why the hell do you even care?

Little prick…

I'm bigger than your prick. Wanna fight?

What the…

I'll kick your ass!

You want a slap?

- Hit me, come on! - Crazy bitch.

Hit me, hit me now!

Call the cops! You said I'm a prick!

I am a prick so hit me, you prick!

Kim Sohee!

Pet care major Kim Sohee!

I tried so hard to get you this.

It's a huge deal.

We're finally sending a student to a major company.

Sohee, your effort has finally paid off!

Human & Net? Never heard of them.

It's the service center for S-Plus Korea Telecom.

Not a subcontractor?

This is a whole new level. Almost like a subsidiary.

Operation is almost directly managed by the client company.

Sign here.

And have your dad sign it too.

"Externship Pledge"

The school shall not be responsible for at-fault safety accidents.

What's with your outfit? Are you a realtor now?

Look at you.

I'm still good.

My body remembers it all.

What a surprise.

I could do it too if I ditched this skirt.

Ah, much better now.

Employment training turned out to be a makeup session.

"Your lips shouldn't be too bold. Just a subtle blush will do."

"Coral pink is trending now."

Where's that coral pink?

I only see ketchup here.

Then they started body-shaming the other girls.

I was so pissed off.

How was the interview?

I dressed up for that, but they just said to start tomorrow.

Funny, huh?

Can't go to the dance studio now.

If you quit too, she'll only have old people at that studio.

I know. I'll visit sometimes.

Don't bother, you'll never be good.

Who cares, I'm an office girl now.

HUMAN & NET

Manager Lee…

2016 Best Call Center

Follow me.

Ji-won, Gyong-won, Hye-young. Come here for a second.

Our externs! Welcome.

I'm Lee Jun-ho, the team manager.

So Eun-hwa, Myung-gyeong, Sohee, right?

All from the same school?

No, I'm from Wanju Life Science High.

We're from Jeonbuk Commercial High.

Yeah, so our team started to work with externs last year.

They're all diligent, good workers.

No pressure though. Just do your best.

Oh, Ji-won.

It's best to learn hands on.

Follow her lead.

Take care of them, Ji-won. I'll come soon.

It's the second desk there.

Just watch.

That's all you have to do.

I practiced taking calls before coming,

so I'll be a fast learner.

Resume Call

Customer Call

Thank you for calling.

Agent Lee Ji-won speaking. How may I help you?

I'm calling for the fifth time! When'll you help me?

Sorry for the inconvenience.

May I ask the reason you called?

Terminate my account.

I'm so sorry to hear that.

I'll help you with your request now.

Tell me your name and six-digit birth date for verification.

Oh Ju-yeon, 820722. Hurry up.

Thank you, ma'am.

While I help you, can I ask you why you wish to terminate?

I already did. Please just hurry.

It's personal, I don't want to talk about it.

I understand, but I checked and you have a 6-month term left.

We have a special event for VIPs renewing their contract.

We pay the most valuable vouchers of any telecoms company.

$100 for 1 year, $250 for 2 years, $450 for 3 years.

Isn't she so good?

Our job is all about mind control.

Listen first, and then answer.

Then, stall as much as you can to change their minds.

There's no secret method. You can learn minor skills later on.

Customer Satisfaction Service Manual

For a few days, just sit next to her, see how things work,

and memorize these lines.

Put those back on, and let's do this!

Let's do this!

Yes, sir, may I ask the reason you called?

Fuck, I already told the other lady!

I understand, but I need to enter information on our end.

Our basic process requires…

Jeonnam Yeosu-si Dolsan-eup Odo-ri 97-11

Jeonnam Yeosu-si Dolsan-eup Odo-ri…

Is that correct, sir?

Performance Ranking

Team 3

Let's begin.

This week, our center dropped to 4th place.

The Busan Center jumped from 4th to 1st place.

How come?

We plummeted.

Especially Team 3. The client company might take action.

I can't stop them.

This is lousy performance.

You're dragging down our averages.

Geez.

Sit here.

Thank you.

Here's a gift for you. Your weapon.

Let me show you…

Here's a direct messenger.

If you have to leave your seat in a hurry, shoot me a message.

Let's give this a try. Ready?

Yes, I'll do my best.

Okay.

Customer Call

Thank you for calling. How may I help you?

Agent Kim Sohee speaking. How may I help you?

Why is my internet still running?

Sorry?

I told you to shut it down two days ago.

May I have your name and six-digit date of birth?

I'll pull up your service details.

Cho Sang-wook, 720909.

Thank you for waiting.

Your router is still in service.

Our technicians haven't been able to uninstall it yet.

Technicians? Can't you do it remotely?

We must retrieve the router before canceling your service.

Damn it… When, exactly?

I will notify our technician department.

They will contact you before their visit.

For God's sake… Tomorrow, then?

They will call you and visit as soon as possible.

Sir, if you choose to renew your service instead,

we're offering an exclusive voucher worth $700…

I mean, you can receive a voucher worth up to $400.

With a 3-year renewal…

Damn it!

I said "no" and canceled my service two days ago!

So cut the crap!

You could extend your service on a different plan…

Look, you bitch…

Sorry, sir. Manager Lee Jun-ho speaking.

I apologize for the inconvenience we've caused.

A technician will visit you tomorrow to…

Oh, boy. Rough call.

It's only your first day.

Aim for half the daily target.

Leave the messenger on. Let me know if you need me.

You'll be alright.

Yes.

Look at you. Lookin' good!

Did you bring it?

Isn't it your lunch break? Let's go eat.

I can't. I'm due back at 2 p.m.

Are you?

Hop in for a sec.

I already signed a contract.

An employment contract. This is different.

Sign the last page.

Externship Agreement

Sign both and give me a copy.

The work sucks. They're cussing me out.

It sucks big time.

That's the real world. Same for me.

The vice principal gave me an earful today.

Our boys keep quitting their factory jobs. Slackers…

Our class will have the lowest employment.

You're getting by, right? No scrapes?

Good girl.

That rascal Byung-soo,

On-Site Inspection Report

lasted only 3 days at a factory.

A new record.

Sohee,

stick it out here!

I'm off.

Sure.

Don't bother buying me a gift with your paycheck, okay?

As if.

Kim Sohee $1,029

Here, it says $1,600.

It's in your contract.

Right here.

"Subject to change." Depending on circumstances.

It's your training period as an extern.

What about incentives? I closed sales and dissuasions.

You still fall short of normal targets.

Not that externs can't handle them.

But you're not there yet. You're still a trainee.

How do I look?

Let's buy that too.

This coral pink looks good on you.

Yes!

- Drink up. - Cheers!

Look! Kang Dong-ho.

Come and sit.

It's my first day off in a month.

How's your job?

It sucks. Everyone's an extern.

They used to hire older people, but they stopped last year.

Because externs are easier to replace when they quit.

So many people quit.

A girl I know quit after 3 weeks.

My homeroom teacher will kill me if I quit.

Says I can't get fired since I'm the first at a big corporation.

As if I'd get fired. I'd quit first.

Always the same bullshit.

Besides, it's not a big corporation. It's a sub-sub-subcontractor.

You little piece of shit!

I've had enough of your bitching.

Answer me!

Sir, I'm the team manager.

Let me go back to my desk and let's talk. Give me a second.

Who the fuck is this now?

You think you know better than the customer?

I'm sorry, sir. I'm at my desk now.

My apologies, sir…

I'm really sorry.

Are you okay?

I only called him three times. It's not my fault.

Come here, asshole!

Our address is Seonosong-dong 95.

Come if you dare, bastard!

Son of a bitch!

On Hold 00:00:03 Duration of Calls 01:04:46

We can do it!

Lee Ji-won!

Who's Lee Ji-won?

Who the hell is Lee Ji-won?

Sir, let me…

Is it you? Who are you to threaten a customer?

Sir, that's not it. Let me explain.

Please, I'll explain.

The customer refused to hang up.

And he threatened me with a knife…

Lee Jun-ho!

Have you lost it? What's this bullshit?

This bastard called the head office and told them everything.

You called him 28 times!

If you're so incompetent, leave it to someone capable.

Why'd you let that brainless girl bugger him around?

That bastard is filing a complaint with the Communications Commission!

You thought he was a pushover after he let you call 28 times?

He even recorded everything!

Go to Daegu if you have to and beg him!

We're all screwed if you don't stop him!

Damn it.

- Tae-jun: I'm still working. - I'm done. On my way.

Hey!

Prick, is that your girlfriend?

You're pathetic.

Lee Ji-won

We can also make you a good offer.

If you choose IPTV plus Giga Internet, the 3-year contract is $550…

Then aren't I paying more?

What if I cancel after one year?

How much is the penalty?

If you cancel the contract after one year…

Manager: Wrap it up now. She's just shopping for a deal.

You have to pay $530.

What if I get a department store gift card instead?

Our policy is the same

whether you choose gift cards or the cash voucher.

Let's delay the cancellation for now and we'll call you in 10 days.

Okay then.

Your request is registered.

Within that period one of our agents will contact you again.

Thank you and have a good day!

I'm agent Kim Sohee.

No dissuasion?

She's just shopping for a deal…

Still, after talking for 23 minutes, you should've dissuaded her.

Such customers don't intend to cancel, so you should press harder.

It seems to me you lack determination.

Team B needs to perform, and dissuasion rate is the key.

You should know better by now.

You won't last long this way.

But that's not the problem, the team's performance is dropping!

Thanks, unnie.

He's just upset that Ji-won is gone.

She joined a call center at a loan company.

I bet it's way more intense.

This is tough.

Really.

Sir, I was busy processing other calls.

You put me on hold. I waited for 20 minutes.

A long wait.

Sorry, sir.

But you hung up while I was checking other service plans.

So let's do it now.

Sorry?

- Eun-ah: Still working? - Few calls left.

Let's have a go.

I want a taste of that service you're offering.

You'll have to call again during business hours. Goodbye…

Come on. Aren't you alone?

It's getting late.

I'm afraid our normal business hours are over.

Eun-ah

You promised to call back. And you did.

You're the one who called after business hours.

I apologize, sir.

I was waiting for you.

I can process your request tomorrow during…

If you keep me up I'll sleep all day tomorrow.

Eun-ah: Hurry up!

Who gives a damn?

What? "Damn"?

Who gives a rat's ass when you sleep?

Mouthing off, are you?

You're the one harassing me, you creep!

You freaking pervert!

Sorry, sir. Manager Lee speaking.

I apologize, sir.

Is this your idea of customer service?

- I'm terribly sorry. - You'd better be.

- Or I'll burn your office down. - Apologies, sir.

I'm sorry.

I lost control for a sec.

I was behind schedule, so I was trying to end the call.

I'm sorry. It won't happen again.

He was harassing you, right?

You took an unlucky hit.

I should've put up with it.

You did your best. Can't do more than that.

It was just bad luck.

Didn't you have plans tonight?

It's too late to ring back customers anyway.

Call it a day.

Eun-ah: We're here for your b-day.

Eun-ah: Why aren't you texting back?

Sorry.

It's Sohee.

Hey.

How's work? Fun?

Is that makeup? You're still a teen.

Lay off her. Did you eat?

Are you coming back now?

You disappeared so suddenly without saying goodbye.

I got busy.

Will you stop by now and then?

I will.

We're ahead of you now.

You'd better practice all night to catch up.

Alright.

Enough talk.

Practice isn't over.

Don't be so cold, Yoo-jin.

She was our top dancer.

Join in, Sohee.

No, I'll watch from the back. I forgot all the moves.

I can't do it.

Join in later.

Sir, can you hear me?

Shouldn't we call someone?

He had written several letters in protest.

What? And you ignored them?

You didn't see the warning signs?

They were never serious.

Never mind. What a mess.

Find out if anyone knows more. Make them sign papers.

No need to scare them. Go nice and easy.

- Get it done. - Yes, sir.

Well, team.

We have sad news.

Manager Lee died unexpectedly.

The company is investigating the details.

You're still in shock, right?

Of course.

Let's pull ourselves together

and do our work.

We have a job to do, right?

The other teams are getting flooded with our calls.

We can't be dead weight here.

Right?

I'll be your new manager. Let's do our best.

Go on.

Back to your seats.

Time for your calls.

Move!

Thank you for calling. How may I help you?

Hmm? What did you say?

I didn't say anything.

How did you know him?

He was our manager.

I thought you weren't allowed to come here.

I'm sorry.

He took good care of us… I'm so sorry.

"Bonus to be awarded once signed. Sign ASAP."

[Consent] 1. Manager Lee's complaints found to be untrue…

28th place Kim Sohee

Our team is positioned last out of all 5 call centers.

We need to move on.

We can't stall anymore.

Most people got their incentives cut.

Your targets might drop, along with your pay rates.

I've never seen such low performance.

Especially, you. Kim Sohee.

You're the worst.

Manager Lee was kind enough to let you join this team,

but I can't cut you slack anymore.

I'll have my eye on you for the next few days.

Prove yourself before then.

Jung-in, you stood strong.

Placed first in our team again.

But she's at the top since we're the bottom.

She won't make it on other teams, you know?

We have to get our act together.

Let's do our best.

Stop frowning and sit. Now.

Monthly Paystub (Dec)

I saw Tae-jun get beat up.

His hair was all shaved, too.

He's got that boyband look.

They must've been jealous.

He doesn't look like that anymore.

Still, he's no pushover.

Pathetic, right?

He should quit.

You think that's easy?

He has nowhere to reach out to.

God knows where his parents are.

I used to tell Dong-ho to quit. Now I feel guilty.

You think I've got somewhere to reach out to?

What? I didn't say that.

Is that why I quit school and quit being an athlete?

Stop it, I didn't mean that!

Sure, you did.

How did you get this room and all that stuff?

You mooched off your brother.

You know what? All you do is eat and puke.

You call that a job?

As if your job is so fancy.

Getting yelled at for a living.

Ms. Kim Sohee?

You are the only one who didn't turn in the consent.

Perhaps you could sign it now.

Sohee.

You have to think of others, too.

Let's move on.

You had enough of this, right?

Do it for me.

Let's forget about it.

You're doing much better now.

Time to move forward, okay?

Kim Sohee

Thank you.

Ms. Kim, this is from the…

Kim Sohee

Thank you for calling. Agent Kim Sohee speaking.

How may I help you?

You're lucky if you get old people on the line.

It's so easy to make them give in.

If they resist, threaten them just a bit.

Say they'll get a penalty since the term isn't over.

You can tell how young people will react in just a minute.

They just poke around, so pass it over quickly.

Just raise your call numbers and give up on sign-up scores.

Don't work so hard though.

Once you get to the target, you can't back down.

They hold you to it.

Yeah, it gets tricky.

But our manager promised incentives in return.

She's been using you to push the others.

You didn't know?

What?

- Comparing us… - Drop it.

Anyway, Sohee is keeping the manager happy.

Dissuasion 66% Cancellation 3%

- Eun-ah: Done yet? - Few calls left.

Sir, I will arrange the request within 10 days.

Just cut it off now.

Our company only accepts requests during business hours.

Sir, I see that you signed your contract only 48 days ago.

This termination will cost you too much.

I don't care. Just terminate it.

Sir, nobody does that.

My kid…

my kid died…

I don't need it anymore. Just do it.

I see.

But sir…

If you keep the line for a year, you're billed less than the penalty.

- You could terminate it then… - No.

Also, you're billed in installments, but you pay the penalty all at once.

I just want it done.

Alright then.

There will be a $270 penalty plus surcharges,

so if you deposit $352, we will contact you after confirmation.

Okay. Where… do I deposit?

An agent from the other team will contact you with the details.

You can't tell me now?

We must follow the procedures…

Eun-ah: Hurry up

Sir?

Also, we have a new IPTV service.

It lets you view channels whenever you like.

We're offering a limited number

only to select customers.

I'd like to offer you…

Sir?

Incoming call

Thank you for calling. Agent Kim So…

Hey, it's me. We're in the lobby!

Termination Delayed

It is payday today,

and also we scored first place, so let's go for a company dinner.

See you all at the pub across the street by 8 p.m.

Okay.

I should get at least $3,500 this month.

But you're an extern. That's when you are a full-timer.

Also, incentives aren't paid in the same month.

Really?

So many externs quit.

It'll be paid a month or two later.

Besides, you had too many violation cases.

Especially earlier in the month.

Probably because you weren't used to the manual…

You don't pay since I'm an extern?

Because I might quit?

What if I do quit?

I never get that money?

For the company, it's like insurance.

Why worry now?

Just don't quit.

You have that as your savings so keep working hard.

You finished your calls today.

Wrap up your work, and let's go.

Eat, don't just drink.

What's wrong?

Cheers.

Did you know our incentives aren't paid right away?

You can never be sure. It always changes.

Honestly, I don't even know if they calculate it correctly.

Besides, Jung-in is quitting next month.

Jung-in unnie? Why?

She held out for so long.

She's getting chewed out for her lower performance.

But why do you call her unnie? Aren't you the same age?

Same age?

Silly. She fooled you. She goes to Buyeong High.

Made me look like a fool, huh?

Acting like an older unnie.

You're the one acting out.

What?

You're making life hell for everyone else.

Our daily targets shot up because of you.

Externs never get paid more than $2,000, you idiot.

Fuck you!

Dissuasion 5% Cancellation 70%

S-Plus Korea Telecom's agent Kim Sohee speaking.

How may I help you?

I want to cancel my internet.

May I ask why you're canceling?

To switch providers.

I'm sorry to hear you've been dissatisfied with our service.

I'll process your request immediately.

There will be a cancellation charge.

How much?

$40 to cancel the remaining 7-month term,

$37 for this month's fees,

$30 for initial installation,

$7 for router rental,

adding up to $114.

Geez. To cancel 7 months?

Yes, ma'am.

Manager: Are you crazy?

Your service will be canceled once the payment is made.

Or you could use the service until your contract expires.

No, just cancel it.

Alright, ma'am. I'll do that for you.

Should I charge the fee to your credit card?

Manager: Hang up

My billing card?

- Yes, ma'am. - Sure.

One moment, please.

Service Canceled

The fee has been charged. You'll receive a text alert.

We hope to welcome you again someday as a customer.

S-Plus Korea Telecom will strive to improve its services.

This has been agent Kim Sohee.

Okay. Thanks.

What was that?

I processed a cancellation request.

You're damaging the company.

What's your job?

Why can't we process requests instead of dissuading them?

We should.

You were a promising extern.

Now you're Miss Attitude.

What's wrong? Don't like the work?

Then quit.

First you get into a brawl. Now this.

Customers have a right to cancel their services.

They're willing to pay to cancel.

Who are we to stop them, transferring calls 28 times?

Hey, you're free to leave.

No one's keeping you here.

You made those calls, so blame yourself!

I took the trouble of training you. And now what?

Canceling left and right?

You're dragging down our team performance.

Blowing away our incentives.

Making our scores plunge.

We have a meeting tomorrow.

And you're humiliating the whole team!

Fuck you!

Only your incentives will be cut.

- What? - There's nothing for us.

You make us slave away.

Then you use incentives to cut our paychecks.

That's why you use externs.

Since we're slaving away, we should at least be paid!

So that's the issue?

The incentives that weren't paid yet?

Why can't you wait?

I kept asking you to make sure.

I had it calculated.

You promised I'd get those incentives!

Typical poor kid.

Grubbing for money.

Let go!

Let go of me!

Computer Locked

Disciplinary Action: 3-day Unpaid Leave

Time to get up.

It's nearly 8 a.m.

Get up!

I got a 3-day break.

Really?

She should've told me.

What a great company.

Giving her 3 days off.

Sleep in, sweetie!

I only love you, only remember you.

I only need you, only you.

I promise to be the only one for you.

Love holds me to my promise.

You're a terrible puker.

How did you get used to this?

Puking after stuffing yourself

isn't like puking after drinking.

Besides, I don't eat and puke anymore.

Everyone's skipping the graduation ceremony.

You're not skipping it.

You're not graduating.

Right.

Is the teacher mad at you?

I'm ignoring him.

Good.

But you'll be dead meat.

Yeah, I bet. Totally.

That bastard… I'll show him…

Hey.

Sohee!

Come on, Sohee!

Wake up.

Sohee, wake up!

Sohee…

Sohee, wake up!

Sohee, please.

Mom.

Let's go.

What happened?

I drank too much.

Sorry.

Where's Dad?

He's waiting in the car.

They allowed only one visitor.

Mom?

Can I quit my job?

What was that?

Geez. You heard me.

Congratulations, Graduates!

Well.

I spoke with your manager.

I went there myself,

begging her to take you back.

Everyone makes mistakes.

I promised it won't happen again.

You'll start over.

But really.

How could you?

I'm so disappointed.

Sorry.

How could you do such a thing?

Attacking a superior much older than you.

The externship is part of your school record,

part of your education.

You're damaging the school with your behavior.

What if they refuse to hire our students?

You'd be blocking their future.

Besides,

you don't want to ruin our class employment rate.

Don't embarrass us, okay?

Do you know what I'm doing there?

Sure, I do.

You're a call service agent.

Call service?

You help customers with their questions,

give them information.

Come on.

Last time, you bragged you were the best agent.

How come you hate it now?

Just deal with it.

Everything in life has ups and downs.

You know,

I thought you were different.

Short-tempered, maybe.

But hard-working, reliable, responsible.

That's who you are.

I still have faith in you.

For now,

get some rest.

Then report back to work.

Hey, Eun-ah.

Fill your stomach before drinking.

Drinking so early?

I did it two days ago, too.

Drunk already.

Kang Dong-ho, lay off.

Let her drink.

She's on disciplinary leave, working again tomorrow.

My job interview was at 7 p.m. but they want to see me now.

Jun-ee has part-time work today, too.

If you guys stay here late,

I'll join you after my interview.

I can't. Gotta catch a bus for the factory at daybreak.

Forget it. Let's go.

No, not yet.

I'm hungry.

Should we walk a bit?

Sober up then let's catch a cab.

I'll take you home.

That's okay. You can go now.

It's my last day off. I'm staying out longer.

I'll have company.

Who? Who's coming?

Tae-jun.

He's working, but he'll be here soon.

Really?

Are you okay?

I'm fine.

Just go. You're working early tomorrow.

Alright. I'll get going.

Don't stay out too late.

Okay?

Yeah.

- Come if you can, I'll wait. - Tae-jun: If I have time.

Hello?

Hello?

Two beers, please.

You're alone?

Yes.

On three. One, two, three.

Keep looking.

Let's set her down. Careful.

Slowly, now.

She's frozen stiff.

How long since she died?

- Not too long. - Right.

Afternoon, Detective.

We didn't miss much.

They called right away and waited.

We're done here.

We'll report the findings.

Let's wrap up.

We're wrapping up.

No signs of decay.

The body was frozen and preserved.

Recently, I assume.

Send it to forensics for identification.

- Yes. - Yes.

There is no indication she was killed.

We believe it was suicide.

Did she leave behind a note?

No.

I want it done.

Make it thorough.

An autopsy?

Sir, please reconsider.

It's a rough procedure.

Still, I want it done.

She won't be intact anymore.

We'll do it.

Autopsy Requested Officer in Charge: Oh Yoo-jin

We'll make the request.

It's the last footage.

There aren't any cameras beyond that point.

It's only a short way to the reservoir.

It probably happened around here.

Her last mobile signal was traced to that spot.

And the phone?

We're still searching.

But they found her other slipper.

And the last person she spoke to?

Park Tae-jun, an older schoolmate.

The call only lasted seconds. He only texted her, it seems.

Go see him anyway.

Tomorrow, we'll search her room for a suicide note.

Then we'll wrap up the case.

Understood.

- Please be thorough. - Yes, sir.

There's no computer.

No?

Ma'am, did she have any computer or tablet?

She didn't.

I see. That's okay.

We have the autopsy report.

No suspicion of murder.

No suspicion of sexual assault.

Drug screening revealed only alcohol, 0.02 ppm.

The wrist cut was prior self-harm, stitched up a few days before.

Cause of death, asphyxiation by drowning.

- As we expected. - Yes.

Is this our last stop?

It is.

Hello. I was expecting you.

- Get started. - Yes.

- This chart… - It's our performance ranking.

Sohee reached 1st place last month.

She was doing well…

1st place?

Why was she disciplined?

Sorry?

The 3-day unpaid disciplinary leave.

We got into an argument.

She started shirking work, raising complaints.

So I gave her a talking-to. If I'd known…

The higher-ups wanted her to rest up and recharge.

It's for monitoring work.

She called the work unbearable, said she wanted to die.

Were there warning signs?

Not really.

I see.

She sat there.

Dealing With Difficult Callers

We have the autopsy results, and we inspected her workplace.

- Let's draw up our report. - Yes.

We haven't found her phone or any suicide note…

We searched enough at the reservoir.

- The testimonies… - Wait!

That's the spot… where our manager killed himself.

What?

She never got over it.

She struggled. Acting strange.

I'll be right there.

Detective Oh.

One moment.

Getting by?

New to the Criminal Division, aren't you?

I've been away too long.

I shouldn't complain.

Too bad I can't help.

Stick it out a few months. Headquarters will call you back.

Your mother…

I should get going, Chief.

The car was covered in snow.

He's slumped against the window.

Charcoal briquettes in the back seat,

note on the dashboard.

Clearly a suicide.

No suspicion of murder.

He felt guilty about exploiting externs.

His suicide note was like a whistleblower report.

I hereby expose our exploitation of externs.

What a company.

And yet they closed the case?

A labor attorney tried to investigate.

But what could he do?

His wife settled the case, signed papers,

and got them notarized.

Case closed as a simple suicide. - Chief Moon

It was hectic at the year's end.

Chief Moon was getting promoted and transferred.

So this got ignored.

No sound.

It makes no sound?

Which car?

No…

Show me. I don't know how it works.

A girl from your husband's team at work has died.

She jumped in the reservoir and we think it was suicide.

I heard your husband also passed in the same manner.

Do you know anything about his suicide note?

His note?

Yes, saying the externs are exploited by the company.

Excuse me.

You're the first person to bring up his note.

Everyone else just asks if the rumors are true.

The labor attorney wanted to sue the company.

But in the end,

he said there was no point if the rumors were true.

But how should I know?

I'd never heard of any debt or other women.

I had to say I didn't know.

As a whistleblower, his reputation should've been kept intact.

The reason you settled…

The company sent their lawyers.

They said, it wasn't a workplace accident.

And even if the contents of his note were true,

since he was the manager,

that made him guilty too.

At some point it started making sense.

The best I could do was take the money

and keep my mouth shut.

Besides, that attorney,

he never stood a chance.

Every time he spoke against those lawyers from Seoul,

things just got worse.

The rumors all became facts.

His reason for dying was turned upside down.

They made him into the world's biggest cheater and gambler.

I was so sick of it all.

So I just dropped it there.

But if the things he accused them of were fixed, Sohee might be alive.

I shouldn't have said that…

I couldn't sleep when I heard the news.

That girl…

had refused to sign the consent till the last moment.

I'm Detective Oh, Jeonju Criminal Division.

I need your help.

Sure.

The police already came once.

She sat over there.

Give me what she had.

Sure.

When kids come alone, I usually talk to them.

Asking if something's wrong.

Maybe it was just meant to happen…

But I was so busy that day.

I couldn't say one word to her.

So she drank alone and then left.

Was she unsteady on her way out?

She just went quietly.

Oh, gosh!

Yoo-jin?

How could you quit without a word?

So cold.

Actually, I work for the police.

That's why I'm here today.

I'm a criminal detective.

So you catch gangsters and solve murders?

Only paperwork so far.

You remember Kim Sohee?

The highschooler?

She's our ace!

Used to be.

But she…

So you came because of her.

Can you tell me about her?

We're still investigating.

She'd been here longer than any of us.

She was so good.

She mastered all the girl group routines.

And even most boy group routines.

She practiced alone even on her last day here.

She was so passionate.

Yoo-jin, can you tell us what happened?

Why'd she fall in the reservoir?

Did she really do it on purpose?

Yes.

But since we're still investigating, I can't say any more.

About Sohee…

Why did she dance?

Who knows? What could her aim have been?

Become a K-pop idol like the girls next door?

She was too old for that.

And not at that level…

Last time,

you said Sohee acted strange after Manager Lee died.

After he passed away, she refused to sign the consent.

But after signing in the end,

she worked like crazy.

She raised her own dissuasion rates

by making others take tough calls.

But her performance plunged before her death, right?

She got disciplined…

She didn't get her incentives on payday.

It was all for nothing.

Why?

They delay payment, since so many externs quit.

Sohee lost it because of that, and that's why she got disciplined.

My performance dropped too, after finding out.

Is that why you quit, to work here?

We got a text from the higher-ups.

Kim's self-harm has caused trouble… Keep silent on this matter.

I couldn't work there after reading this.

I've graduated anyway. No red tag for me.

So I quit.

Red tag?

Externs returning to school have to wear a red tag.

They make us clean toilets and empty garbage bins

until we get hired again.

Sohee's school has a red vest.

Why on earth…

Why do that?

Because we're losers who lower their employment rate.

- My Girl: I'm working. - This late?

My Girl: Got calls left.

It was always like this.

I never saw her get off work by 6.

She was always late.

I picked her up late at night so many times.

And look at these.

$860…

$1,160…

$1,270…

That's all she got.

After all that overtime work!

I heard someone else died working for that company.

Someone who worked with Sohee.

Put them all in jail.

Sir.

How was it when Sohee slit her wrist?

Didn't she say anything?

Huh?

You were there with her.

She said nothing?

I didn't know.

How could she be so pitiless?

She must have known we'd be heartbroken.

If I only knew, I would've made her quit.

The company and the school.

But I never knew.

I didn't know anything.

Detective…

Detective…

I knew nothing.

I just told her to work hard.

I had no idea.

You're from the client company?

We're not directly involved here,

but the callers are our customers.

We couldn't turn a blind eye.

Right.

You said she never worked overtime,

but if you look here, she left work mostly after 8.

She chose to work late.

We couldn't say no to that.

She finished her work after normal hours to get incentives.

The more capable ones all finish work before 6.

But you didn't pay her incentives.

It was going to be paid two months later.

Also, there were other reasons why she didn't qualify for payment.

It's all according to our regulations with the students' consent.

See, the contract here…

In Manager Lee's suicide note,

he said withholding incentives was your internal policy.

Is it your policy to set unrealistic targets and deceive workers?

Who in the world said…

You draw up double contracts, use easily replaceable externs,

and delay their incentives thinking they'll quit.

You're violating the Labor Standards Act.

If you wish to investigate formally, we will take action…

But here's what I think.

A girl committed suicide after a few months of work.

If the work was too hard for her, she should've just quit.

It seems her situation at home wasn't good, right?

Also, she was obsessed with money,

mentally quite unstable,

and had caused trouble even before the externship.

We're overwhelmed too by this situation.

But Detective, you're making us out to be villains.

Actually, we're the victims here.

This incident did so much damage to our company's image.

We should lodge a strong complaint to the school.

Sending us such a problematic extern without any warning.

Manager Lee's case was closed quietly.

But this is completely different.

Last time you could say that as a manager he was guilty, too.

But this girl is a high school student.

She's just a victim.

What is this?

All this fuss about a girl's suicide,

and now an internal investigation?

It's not a simple suicide. It's a workplace accident.

I let you ease into things with a simple death case.

If we do this for all suicides, we'll break down.

What are you up to?

Something's going on between the schools and the companies.

Like what?

Even if there is, that's not your job.

Did anyone bring charges?

Is that really necessary?

Why should the police wait for charges?

- Will you take the blame… - Yoo-jin!

Why are you…

This, here!

Here! This is Tae-jun!

They looked so cute dancing together.

But he quit way before.

He got a job, right?

Yes. He was a good dancer.

He had good looks and a nice build.

Haven't met him yet?

No, I went to the warehouse but he was always out on delivery.

But he got the text so he should call soon.

He's good.

Ms. Ko Jun-hee?

Are you there?

Ms. Ko?

Ms. Ko.

Ms. Ko! Ms. Ko!

I need an ambulance.

A girl is unconscious with alcohol poisoning.

She has a pulse.

I'm sorry.

Why'd you quit school?

I wanted to quit my extern job.

Why quit school then?

They wouldn't let me quit my job.

Jun-hee!

Doctor says you can't process alcohol.

So don't drink.

Okay.

I'm sure…

Sohee's death had nothing to do with you not being there.

How do I look? This is that trendy coral pink.

You can try out all the products here.

No one says anything, and the shop girl is so nice.

I know, grilled tripe is always the best.

Guys…

What, is it streaming now?

They're talking about you.

Oh no! No, no, no!!

I told you.

Have you?

Little prick…

I'm bigger than your prick. Wanna fight?

I'll kick your ass!

You want a slap?

Hit me, come on!

- I'll watch if you dance naked - Just go kill yourself

Fuck.

Just don't watch then.

You're the one watching, asshole!

Shut the fuck up!

Just go away!

If you hate me so much, fuck off!

Her nickname is Jjoonny.

She had an externship at Samwon Exports.

She quit after 3 weeks.

They had dinners every night and forced her to drink

so she couldn't bear it.

Soon-oh.

Yes?

That externship thing.

At first, I thought of it like a residency at hospitals.

Some things are only learned through experience.

So they go learn it hands on.

But…

that's not it, is it?

They should be respected for working tough jobs,

but people look down on them even more.

Nobody gives a damn.

She came here the day before she died.

How was she?

She didn't say much.

I thought she'd be back to work.

I told her, what's done is done.

You'll be fine if you reflect on it and work hard.

That's what I said,

and she understood…

Looks like she made her decision after coming to school.

Timewise.

She really didn't say much.

She's…

She's not that kind of person.

She's strong and self-assertive,

and she's the kind to fight back.

She even bragged about her good performance…

Do you know what she did there?

It's your duty to inspect the work environment, contracts,

and check on your externs.

But you wrote all these reports without doing that.

We have to stay on good terms with companies.

That is, if we want to send more kids next time.

So you sent her to a job you know nothing about?

It was really hard getting an externship there.

By October, I need to find jobs for kids who don't have one.

Other schools have sent kids there already.

It's an office job managed by S-Plus Korea Telecom,

why should I suspect anything?

They have 670 workers there.

But 629 people quit last year.

Another 617 got hired this year.

Sohee was one of them.

Did you know?

This wasn't her problem alone.

Let me see your current externship figures.

23rd place Wanju Life Science High 67.50%

I'm the vice principal.

Current Externship Figures

Aren't they all lower tier subcontractors or factories?

There was a fire at this feed factory.

This place got fined after framing a foreign worker.

Shouldn't you match jobs to the kids' majors?

We can't hit employment targets that way.

Good companies don't want us.

I have to send them where they're needed.

I know they don't like it.

But do you think majoring in pet care was her dream job?

What on earth…

This isn't a school.

It's an employment agency.

What do you get in return?

What? Get what from whom?

From these companies.

Any brokerage? Commission?

I get nothing!

Cop or not, you're going too far!

You call this a curriculum?

I call this reality.

Freshmen recruitment rate, graduate employment rate.

That's how we're evaluated by the school district office.

That determines our budget and incentives.

That's how we pay teachers and maintain the school.

This counts as curriculum for these kids.

With fewer students, we're scraping by as it is,

relying on incentives to survive.

Now that this mess happened, we'll get seriously downgraded.

This mess?

She slit her wrist days before.

She's so hot-tempered she almost got kicked out of middle school.

But just because this happened at an externship, the school's liable.

Her bad temper is the problem, not the school.

Detective!

I'm hot-tempered too, asshole.

This mess? A girl died!

Let go.

Let go of me!

Is Kang Dong-ho here?

It was my day off, so I went to see her.

I couldn't stay long. Had to catch a bus for the factory at daybreak.

And Sohee wanted to stay out longer?

Eun-ah left us early.

And the place was out of the way.

I wanted her to walk and sober up, so I could take her home.

But she was waiting for someone.

Park Tae-jun?

Yes.

I was surprised to hear it.

He was a year above us.

I never knew they were close.

She never told me.

And so…

I just went home.

But then I heard she died.

Her feet…

Yes?

Her feet looked so cold.

I wanted to catch a cab and take her home.

- Suicide of Call Center Extern… - Excessive Police Probing, Bereaved Family…

Oh Yoo-jin!

What the hell are you doing?

Sir, we need back up from Regional Intelligence.

You've got some nerve.

Why drag the reservoir in this freezing weather?

It's costing us!

This happened because you didn't investigate properly.

What?

Manager Lee's case. You covered it up.

Watch your mouth.

Who says I covered it up?

His wife settled.

She had to.

The police wouldn't investigate.

The police determined it wasn't murder.

It was suicide. Case closed!

He was a whistleblower. You should've dug into it!

It's not our job. That's for the Labor and Education Ministries.

No! It's our job!

We should investigate!

Kids are dying, but they go on about employment rates.

The Ministries let them get away with it.

They're violating labor laws and shirking oversight duties.

What is this? Tell me. How is it not our job?

Who's in charge of school externships?

I'm Detective Oh, Jeonju Criminal Division.

Kim Sohee, senior at Wanju Life Science High.

I'm investigating why she died during an externship.

Here's our data.

We supervise Meister high schools.

But lesser schools have a free hand.

I'm asking about general oversight over externships,

the workplaces and working conditions.

Schools are free to make their own assessments.

We use incentives to…

Free?

They make externs sign two separate contracts,

using a sham contract to pay less than minimum wage.

It's illegal.

Shouldn't you alert the Labor Ministry?

Ma'am?

I mean, Detective.

I'm a school inspector for vocational schools.

Schools are shirking oversight.

Aren't you doing the same by allowing it?

You should make them inspect workplaces,

not obsess about employment rates.

Please take a look.

School District Ranking

We compete with other school districts.

Qualitative evaluations are too subjective.

Hence the quantitative employment rates.

Vocational School Employment Rates

We have a tight budget for vocational schools.

We rely on state incentives based on employment rates.

Once the rates drop and budgets fall,

schools get shut down.

The Ministry goes by those rates.

The Ministry?

That's who you're blaming?

A student died on the job, and everyone's dodging blame.

Even her manager and her teacher.

We regret the incident.

The school should've considered her temperament.

They should've known she couldn't handle the work.

It seems she had personal issues.

She wasn't fit for that workplace.

That workplace wasn't fit for anyone.

You should've kept schools from sending students there.

You could've done it.

Why didn't you?

Why didn't you stop them?

Let's not argue.

A local school inspector has no power.

Where will this end?

Will you storm into the Education Ministry?

And after that?

Inspected by: Oh Yoo-jin

Ma'am.

Yes?

Did you know Sohee danced?

It's the first I've heard.

I had no idea.

I never knew.

I heard she liked to dance.

That she was really good.

I wish I'd known.

I wish I could've seen it.

My baby…

Hello?

Is this Detective Oh?

Yes.

I'm Park Tae-jun.

You're the last person on her call record.

She told a friend she was waiting for you.

I had too much work.

I told her to wait, thinking I could make it.

But suddenly I had to take another delivery.

It was after the holidays, but we were still swamped.

Afterwards, she didn't text back, and her phone was off.

I thought she was sulking.

Since I bail so often…

Is your work okay?

I got in trouble at a factory, so I came here.

I'll be going back there soon.

The factory work replaces military service.

I should've put up with it.

But I lost my temper.

Next time, talk to someone.

Talk to me.

You can talk to a police detective.

Thank you.

We'll observe a moment of silence.

Please bow your heads.

Funeral Hall

Yes?

We found the cell phone. They're bringing it to the station.

I'll go now.

Can we recover the data?

It was switched off before going underwater.

So it switched back on once we dried it.

Let me see.

But it seems she deleted everything.

Call records, texts, photos, notes.

There's nothing. All the apps, too.

Seems she did it on purpose before dying.

This video is all that's left.

But the digital forensics team can recover the data.

The phone wasn't locked, you see.

Okay, I'll check with them.